BreakFree Royal Harbour Cairns 3.5 stars

Spent a couple of weeks at hotel & really enjoyed the experience. Very clean, spacious room with excellent room / onsite facilities & helpful staff. Can be a little noisy from Night Markets in early evening. Planning to stay there again in the future.

Valter always gives us a spectacular room and the rates are very good.

Unfortunately you could hear the people walking in the above unit, the spa when it was on, the chairs scraping

Have stayed twice here in two weeks great location wonderful units. The first had ocean views, the second time garden access. As much as we liked the ocean views the garden unit in our opinion was so good . Beautiful garden so we’ll looked after so nice to sit outside among the bushes and line trees.

I could't sleep because the aircon was very dirty and smelly. I took the photo of filter. It was very dusty. I told receptionist when I check out. I had to move to Hilton as this room was not comfortable.

Location is perfect, however the building is tired and in serious need of a refurb. There are much better options in Cairns for almost the same price. Noise coming from speaker could not be repaired and had to be put up with for the entire stay (was told it was too expensive to get someone out to fix on a weekend). Cleaner told me she knew the noise I was talking about. Staff tried to be helpful.

Overall unit was very tired. Paid extra for an Ocean view room, and did get one - but view was only from the balcony and part of the lounge area. We were there 9 nights, and would have thought we would have been given a more frontal facing unit considering we paid for the upgrade - all rooms appeared to have ocean views from the balconies... Doors not working properly on the bedroom. Outside balcony table just about had it, severe wobble, not from the base, but from the stem of the table. Needs to be replaced. Only 1 proper wine glass.... Bathroom hairdryer fixture has been replaced, but old wall holes/plugs need to be covered. No Internet/Wifi available - or not offered. TV size of old 34 inch - quite small - no foxtel. One the plus side, Location very central. Manager was very good on dealing with some extremely noise occupants on one of the nights.

Excellent

Staff were friendly and helpful, room was comfy and well equipped. Couldn’t have a spa as plug didn’t fit. Parking wasn’t adequate.

Good apart from cleanliness, dust under bed, food particles on bar stools, dirt under bin liner, floor not too clean.

Very good

very efficient and friendly staff. Lovely rooms and great location

We found our unit clean and tidy and well equiped. and the service from the front desk good. Was disapointed with the attitude of your tour desk and made all of our tour bookings else where. I read some where that the desk operated from 9am, went down to the desk ( Sunday morning ) at around 9.45 to find it closed. A lady arrived and advised us that they did not open until 10 am, and proceeded to unpack her desk, considering her manner we left and done all our bookings with a Cairns booking office where the service was top grade, most helpfull, knowledable etc.

Great location, friendly staff, room was great apart from the bed being 2 singles pushed tog

Staff very nice