A 2 day get away close to home

Overall the experience was very good, a few minor issues with the room, no shades on the wall lights in the hall, toilet pan and cistern were mismatched and the back of the entrance door requires painting. The only other issue was early morning noise, I don’t know whether it was the cleaners or other guests.

Comfortable room

All very good except for packing availability

Great location. Large apartment but bedroom is not private and we had 3 adults stay. There is no wall to bedroom and main door opens directly into bedroom area. Apartment was a bit dirty and also missing starter pack of detergent, teatowel, sponge etc.

Location is great, view is amazing, close walk to everything

Great location, walking distance to Esplanade, extremely close to a variety of restaurants and takeaway options. A 5 min walk to Cairns central. The staff were polite and friendly. The apartment was clean and tidy, the only negative was the air conditioner was faulty and room was hot.

Stay was extremely unwelcoming, the room not clean, dust over walls, bathroom wall had black hair on mirror and in shower. The air conditioner was so noisy we had to switch it off to watch tv and have dinner in piece,the bathroom had no ventilation, front door would not shut without assistance and contravened the fire code, requested 2 twin beds and room request was not for filled as requested and the clerk that delivered the roll bed ( which was extremely had and could not sleep on the bed) clerk was supposed to make the room up as requested and no one showed up to make it over, the lack of customer service for this hotel was extremely lacking.

Very comfortable with a lovely view . Only two things I was not happy with. First knives were VERY blunt. Second when I went to reception the lady there was on a private call and just let me stand for some time while she just chatted on, very annoying and BAD customer service.

Great room with lovely helpful staff.