Mantra Trilogy Cairns

Customer review rating 3.9/5 2,001 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Trilogy Cairns
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Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located on the Esplanade in the CBD of Cairns

  • 5 onsite Restaurants, IGA, Hair salon, massage and more

  • Room classes avail from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • MassagePaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870
cairns
australia

Tel: +611300092872

Fax: (+61)7/40808001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIPORT At 7km / 4.35 miles - Shuttle paying

GPS :-16.918636, 145.775751

Our accommodation(s)

Designed for maximum comfort, Mantra Trilogy's hotel rooms and apartments let you keep your cool with roomy surrounds, air-conditioning and ceiling fans. Our Cairns apartments have fully equipped kitchen and laundry facilities as well as a separate dining area and spacious balconies with breathtaking ocean views.

Hotel

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Hotel Ocean

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our guest reviews for
Mantra Trilogy Cairns

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,001 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,684 reviews

Good Location

Customer review rating 3.9/5

Jason Business - 27/11/2020 Confirmed reviews ALL

No real issues , none of the restaurants were included in the ALL membership dining program and parking was insanely minimal

Excellent location

Customer review rating 3.9/5

Jody Couples - 27/11/2020 Confirmed reviews ALL

Stayed in a 1 bedroom apartment with an ocean view which was located in an excellent position. Plenty of room and also well stocked with everything that you need in a self contained apartment. The bed was comfortable and the appliances were in good condition. Now as for the apartment it was a bit tired looking, with chunks out of the walls, dust all over the bedroom wall, cobwebs on the ceiling, the toilet holder was loose, the toilet seat made a lot of noise (creaking) when you sat on it and the apartment smelt bad (like old cooking oil) Needs a paint refresh and an update on the decor ie ceiling fan, light fittings, furniture

Customer review rating 3.9/5

Anonymous Couples - 27/11/2020 Confirmed reviews ALL

Reception staff were always happy to help and always so friendly

Well located

Customer review rating 3.9/5

Judy Couples - 26/11/2020 Confirmed reviews ALL

Reception was lovely, an asset to the organisation. The room was fine and the location good. A bit disappointed to have included breakfast, and be served up with a pastry and coffee. The corridores to the room are noisy, not sure what can be done with this to reduce this.

Customer review rating 3.9/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

Peaceful and relaxing. Staff lets you enjoyyour privacy, while also being availble at all times.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate McEniery

Quite a dirty room

Customer review rating 3.9/5

Nay Friends - 23/11/2020 Confirmed reviews ALL

Staff were nice, walls were very marked, a random balloon in the cupboard, tags left in the closest.

Dear Renay F., Thank you for taking the time to tell us about your experience at the Mantra Trilogy Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kate McEniery

Negative experience

Customer review rating 3.9/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

We were really angry as the Hotel DO NOT provide free WIFI for it’s customers, and even have to pay 15 dollars for only 3 GB per day. In today’s tourism it should be free.

Hello, Thank you for taking the time to provide feedback on your recent stay. ALL loyalty members who book direct with Accor hotels received complimentary in-room WIFI as a part of their membership. Alternatively there is 2 hours free WIFI available in the lobby for all other guests. Kind Regards, Kate McEniery

Great Location!

Customer review rating 3.9/5

Dan Families - 23/11/2020 Confirmed reviews ALL

Great location, close to everything, staff were helpful, nice large swimming pool, 2 bed dual key rooms were great, spacious and having full kitchen/laundry facilities was great for our family of 5. IGA convenience store right below the hotel along with shops, restaurants and Night Markets a short few minutes. A few minor issues, air con in one room didnt work at times, gym was closed due to Covid, any time you need soap, towels, rubbish bags etc..you had to walk to reception which can be quite a distance when staying in towers further away, bolconys face each other so noise can be heard across the way. One night a room was blasting music after midnight with sliding doors wide open. When I contacted reception about it they said they couldnt do anything as the room was a resident and would not answer when knocking on their door, no contact number?? The entire complex could hear the noise.

Hello Dan, Thank you for providing feedback on your recent stay at Mantra Trilogy. It is great to learn the location and surrounding amenities suited your needs. Please accept my apologies that the actions of a resident caused disruption during your stay. We hope to welcome you back again soon. Kind Regards, Kate McEniery

Nice location, good stay

Customer review rating 3.9/5

Annalise Solo - 22/11/2020 Confirmed reviews ALL

Pretty good, staff were very helpful. Hotel lobby on my level smelt like stale cigarettes. Not very nice for a non smoker.

Dear Annalise Kate D., We very much appreciate your comments regarding your stay at the Mantra Trilogy Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate McEniery

Shame about the parking.

Customer review rating 3.9/5

Bryan Business - 21/11/2020 Confirmed reviews ALL

Good clean accommodation. Well located in Cairns.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate McEniery

Good location

Customer review rating 3.9/5

Anonymous Families - 21/11/2020 Confirmed reviews ALL

Room was very smelly, in a state of disrepair. Didn’t get our mid week service either. Overall disappointed - doesn’t represent a 4 star hotel and not well represented by the pictures online

Dear Danielle, Thank you for taking the time to tell us about your experience at the Mantra Trilogy Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kate McEniery

Unprofessional

Customer review rating 3.9/5

Michael Couples - 21/11/2020 Confirmed reviews ALL

We had workman come into our room twice without notice. First time was naked on bed and they came directly into room without knocking. Second time we came into room and they were there. Wallets and purse sitting on table.

Dear Michael P., Thank you for taking the time to tell us about your experience at the Mantra Trilogy Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kate McEniery

Great location. Totally enjoyed our stay.

Customer review rating 3.9/5

Greg A. L. S. Couples - 19/11/2020 Confirmed reviews ALL

Room was well equipped however floor and balcony could have done with a good mop. Staff and reception were excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate McEniery

Great location

Customer review rating 3.9/5

Jan Friends - 19/11/2020 Confirmed reviews ALL

Spacious family room with ‘to die for’ views over Trinity Inlet and the Boardwalk. Cafes at the doorstep and convenient IGA next door for our daily paper and snacks. The staff were all friendly and welcoming and very efficient at check in and check out. Secure lifts and door access made us feel comfortable. Our three bedroom apartment on the 10th floor felt like a mansion with separate media room and laundry and the master suite as large as small unit. Although the floors and carpets are all tired and in need of renewal the two bathrooms and three toilets meant we three sisters were never inconvenienced. We did not use the pool but it looked inviting from our apartment. We look forward to staying at Mantra Trilogy again.

Dear Jan, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards, Kate McEniery

Great location

Customer review rating 3.9/5

Anonymous Couples - 18/11/2020 Confirmed reviews ALL

Great location, unit had all that we needed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate McEniery

Great location

Customer review rating 3.9/5

Col M. Business - 18/11/2020 Confirmed reviews ALL

Unfortunately I worked for most of it, I'll need ymto return for a more restful experience. Maybe in a little larger room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kate McEniery

Well located

Customer review rating 3.9/5

Anonymous Solo - 18/11/2020 Confirmed reviews ALL

Comfortable bed, had a good view, friendly staff. Only thing I'd like to say is that it was embarassing having to ask for more toilet paper as rooms arent serviced unless you have 8 or more days stay. I suggest there's at least 1 spare roll per room

Dear Fiona T., We very much appreciate your comments regarding your stay at the Mantra Trilogy Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate McEniery
Customer review rating 3.9/5

Anonymous Couples - 07/04/2020 Confirmed reviews ALL

Good location, staff friendly, good amenities.

Customer review rating 3.9/5

Angela Families - 07/04/2020 Confirmed reviews ALL

Just a few things, it might be an idea to maybe spray your rooms with a air freshner or febreese as the room had abit of a musky smell to it, shower door has no latch so shower head was on a slant and last of I had family stay floor above me but we couldn't get to each others floors with our cards other then that was a great place to stay, central to what we needed

Comfortable

Customer review rating 3.9/5

Kingsley Business - 03/04/2020 Confirmed reviews ALL

Very good service from all staff.

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