Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.1/5 1,995 reviews

Mantra Trilogy Cairns - Image 1
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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,995 reviews

TripAdvisor Rating  3.4/5  2,995 reviews

Customer review rating 4.0/5

Maria M. Families - Confirmed reviews ALL

The staff is very friendly and we were very well treated. The rooms were ok but in one we couldn’t use the shower because it would flood the bathroom and the shower head didn’t work properly as well. Other than that we loved it and loved the pool as well as the location. Very central to everything. Had earlier check in and late check out too

Thank you for your kind words regarding our friendly staff and the central location of Mantra Trilogy Cairns. We are pleased to hear that you enjoyed the pool and your overall experience. However, I regret to learn about the issues you encountered with the shower in your room. Your feedback is invaluable, and we will ensure that it is addressed appropriately. We strive to provide a pleasant stay for all our guests, and we appreciate your understanding. Thank you once again for your review. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.5/5

Kerisca W. Couples - Confirmed reviews ALL

The location and amenities are excellent, however the service fell well below expectations. I stayed for four nights, and housekeeping is not activated unless guests stay eight nights or more. During summer, this meant having to request clean linen and toilet paper. Housekeeping was also very loud when servicing neighbouring rooms, with doors constantly slamming. Overall, the experience felt more like dealing with a landlord than a hotel concierge, which detracted from the stay.

Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and amenities. However, we regret that our housekeeping policy did not meet your expectations during your four-night visit. Our standard practice indeed allows for service every eight nights; we understand the inconvenience this may cause and appreciate your understanding. Additionally, we apologise for any disturbances caused by nearby housekeeping activities. Your comments are invaluable as they help us improve our services. Thank you for your insights, and we hope to welcome you back in the future for a more comfortable stay. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

David W. Business - Confirmed reviews ALL

Overnight work trip. Room was great, cost great. Just required a desk or table I could work at. Only issue.

Thank you for your feedback regarding your recent stay. We appreciate your compliments about the room and pricing. We understand the importance of a suitable workspace and will take your comments into consideration for future enhancements. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Tarryn W. Business - Confirmed reviews ALL

Clean room and good location

Thank you for your positive feedback regarding the cleanliness of your room and our convenient location. We are pleased to hear that you enjoyed your stay with us and hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Courtney M. Couples - Confirmed reviews ALL

As a Cairns local I was looking forward to a couple of nights in town with my husband whilst we attended our Christmas parties. The room we felt was such a let down. The carpet was green from being sun bleached and dirty. It wasn’t until I opened the cupboard in the bedroom that I saw the colour it should be. The curtains were beyond dirty and the bathroom had noticeable water damage. The furniture had paint falling off and the couch itself needs a clean or replacement. The tv remote was disgusting and I didn’t even want to touch it. There were no towels in the room for the pool which I understand can be collected from reception but I think they should be available in the room. The lack of car parking is an issue and I wasn’t told when checking in that there was not assigned car parks like most locations. There was no map of the resort that showed access points such as through tower 3 ground floor through to tower 1 via the car park. There is no information book in the room instead you have to scan a QR code on the fridge. Not great for those that are older.

Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated our location. However, I regret to learn that your experience with the room did not meet your expectations. I sincerely apologise for the condition of the carpet, curtains, and bathroom facilities. Your comments regarding the cleanliness and maintenance issues will be reviewed with our housekeeping team to ensure that our standards are upheld. I appreciate your note about the absence of towels for pool use. While these are available at reception, I understand your perspective on having them in the room. Additionally, I acknowledge your concerns regarding parking arrangements and the accessibility of resort information. We strive to improve our communication regarding these matters, and your feedback is invaluable in that regard. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future for a more satisfying experience. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

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Other web-users rate our hotel

  • 995 reviews 8.3/10 Location
  • 1,384 reviews 6.4/10 Room
  • 919 reviews 8.2/10 Service
  • 68 reviews 4.1/10 WiFi
  • 543 reviews 4.5/10 Cleanliness
  • 511 reviews 5.4/10 Comfort
  • 326 reviews 4.7/10 Amenities
  • 169 reviews 5.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.