Mantra Trilogy Cairns Hotel

For the cost, I was honestly a little disappointed. We had just come from a hotel in Sydney that was actually cheaper, but had a whole suite. The room wasn't the extremely disappointing part though, it was the really awful smell coming from the air conditioner. I understand it's a tropical environment and humidity and mildew are hard to control (I live in Hawaii), but the mildew smell was out of control. On top of that, I think the cleaning equipment they use are tea tree oil, which is an extremely particular smell, not necessarily a universally loved one either. The first night I stayed I had to sleep with my eye mask over my face to deal with the smell until the second night when I realized if I turned off the AC I could cope. Anyway, i have a pretty sensitive nose, so this wasn't for me. But if you don't the proximity to the beach and the rooms are pretty nice, it's right on the esplanade.

Stayed at Mantra Trilogy, Cairns for 2 nights. Perfect location, around the corner from restaurants, eateries, shops, across the road from the beach and pier, 2 blocks away from the nights markets. Reception staff friendly and very helpful. However, bit disappointed with accommodation and house keeping- not to the standard one would expect from a Mantra accommodation. No hot shower on both nights, super noisy humidifier in room and no (visible) instructions on how to change settings, 1 of bath towels was torn and had holes in them. First thing I noticed as I opened the door to the room, was a dirty face towel lying on the floor in the doorway- not a good start. Comfortable enough and good value for location, for a short stay.

The hotel is clean, up to date, and centrally located. It is easy to get to many different parts of the city, especially the marina. There were many restaurants close by. The room amenities were great and responsiveness was wonderful.

Was pleasant enough. Everything was nice and tidy Parking was terrible stayed for 10 nights and maybe parked in car park 3 nights had to circle streets looking for park, took up to 25mins to find some days which sort of took the shine off of the trip. But great location maybe lifts need a facelift.

No area to work on computers. If I wanted a work area I had to pay $70.00 per night to upgrade. If you want company representatives to stay, you need to upgrade the facilities in the rooms. I ended up standing doing my computer work, with the laptop in front of tv. Not especially good with the air conditioner blowing on my neck. Room was quite small and the layout of the room was not condusive to watching tv in bed. Otherwise all else was ok.

Pleasant

We booked 6 rooms for 2 nights with Trilogy for our end of year wind down and all guests were very happy with the stay. The check in staff were friendly & the service was great, with access directly onto the Esplanade into the heart of the premium restaurant area of Cairns it was a great location for our group. Thank you to Emilia and her team at check in.

Rooms are always tidy and clean and reception was wonderful. Never have any issues when staying here.

nothing to report, which for me is a positive

It was great to have the same room with good views overlooking the Esplanade and Marina facing Alpin Street, Super convenient for accessing restaurants, night markets and esplanade. The one bedroom was well appointed and generally clean but some areas it is a bit tired. A new toilet seat would be good and the shower grout in corner a little discoloured. We love the location and will be back next year.

Always love staying at the Mantra Trilogy. Great location and beautiful apartments. Always very clean and well maintained.

Our room was in need of some tlc especially the bathroom. No tissues, old cabinetry. Also there was not enough tea for us for a two night stay. I suspect this was because the room wasn’t cleaned after the first night. The Mantra staff were friendly and helpful. The hotel is in the perfect location.

WiFi was terrible.

Aside from the corridor and room smelling (strongly) of mould - everything was clean, tidy and welcoming. (Tower 2, Level 6, room 12).

Stay was short (one night) but saftisfied with room and cleanliness.