Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,023 reviews

Mantra Trilogy Cairns - Image 1
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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,023 reviews

Customer review rating 4.0/5

Aisha M. Couples - Confirmed reviews ALL

The TV kept malfunctioning. Everything else was perfect.

Thank you for your kind feedback. We are delighted to hear that you found your overall experience with us to be perfect. However, we regret any inconvenience caused by the television malfunctions during your stay. Our team is dedicated to maintaining high standards in all areas, including in-room amenities, and your comments will be taken into consideration for ongoing improvements. We hope to welcome you back to in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Darren B. Families - Confirmed reviews ALL

Fantastic staff

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you found our hotel to be a great place to stay and that our staff made a positive impression on you. Your feedback is highly valued, and we look forward to welcoming you back in the future for another enjoyable experience. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.5/5

Allison J. Couples - Confirmed reviews ALL

Great location.

Thank you for your positive feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you found our location to be convenient and that you enjoyed your comfortable accommodations. Your satisfaction is our priority, and we appreciate your kind words as they motivate us to continue delivering exceptional experiences to our guests. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Michael M. Business - Confirmed reviews ALL

My wife & I are regular visitors to Cairns and the Mantra trilogy is one of our most preferred hotels to stay in

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you and your wife consider us one of your preferred hotels in Cairns. Our team takes great pride in providing friendly and accommodating service, and it is rewarding to know that it has positively impacted your experience. We look forward to welcoming you both back on your next visit. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.0/5

Linda M. Business - Confirmed reviews ALL

Hi - some feedback 1. I had no white bath towels in my room, I rang reception & informed but still no one came with towels more than an hour later when I wanted a shower to go out I rang again - towels came. Wasn’t good - why wasn’t my room equipped? 2. Very little parking availability underneath building making it an inconvenience when I thought it was a room with parking On the positive I loved the location, loved the room & layout. Couch looked old Reception staff nice & professional

Thank you for taking the time to provide feedback regarding your recent stay with us at Mantra Trilogy Cairns. I appreciate your comments, as they are invaluable in helping us enhance our services. I sincerely apologise for the inconvenience you experienced with the absence of bath towels in your room. It is our standard practice to ensure that all guest rooms are fully equipped prior to check-in. I understand that timely service is crucial, especially when preparing for an outing, and I regret that our response did not meet your expectations in this instance. Your feedback will be addressed with our housekeeping team to prevent such occurrences in the future. Regarding the parking situation, we strive to accommodate all guests with convenient access to parking facilities. However, availability can vary due to demand, particularly during peak periods. I regret any inconvenience this may have caused during your visit. On a positive note, I am delighted to hear that you enjoyed our location and the layout of your room, and that our reception staff made a positive impression. Your comments regarding the couch will also be taken into consideration as we continually assess our furnishings. Thank you once again for your feedback, and I hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Other web-users rate our hotel

  • 1,003 reviews 8.4/10 Location
  • 1,391 reviews 6.4/10 Room
  • 927 reviews 8/10 Service
  • 66 reviews 3.6/10 WiFi
  • 553 reviews 4.6/10 Cleanliness
  • 514 reviews 5.6/10 Comfort
  • 165 reviews 6.4/10 Pool
  • 24 reviews 3.7/10 Breakfast

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