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Mantra Trilogy Cairns

Customer review rating 3.9/5 2,930 reviews

ALLSAFE approved hotel

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Room 1

Mantra Trilogy Cairns
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+ 8 Services

Hotel extras

  • Located on the Esplanade in the CBD of Cairns

  • 5 onsite Restaurants, IGA, Hair salon, massage and more

  • Room classes avail from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access Paying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIPORT Paying
  • Reception open 24 hours a day
  • Laundry Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage Paying
Catering
  • Breakfast Paying
Business services
  • Copy/print service available Paying

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 cairns
australia

Tel: +611300092872

Fax: (+61)7/40808001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIPORT At 7km / 4.35 miles - Shuttle paying

GPS :-16.918636, 145.775751

Our accommodation(s)

Designed for maximum comfort, Mantra Trilogy's hotel rooms and apartments let you keep your cool with roomy surrounds, air-conditioning and ceiling fans. Our Cairns apartments have fully equipped kitchen and laundry facilities as well as a separate dining area and spacious balconies with breathtaking ocean views.

Our guest reviews for
Mantra Trilogy Cairns

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,930 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,762 reviews

Excellent location, close to water and Esplanade

Customer review rating 3.5/5

Anonymous Business - 21/07/2021 Confirmed reviews ALL

A pleasant stay on business for 2 nights. Staff were friendly and helpful

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Kind Regards, Mantra Trilogy Management.

Dirty Room / Smell was Awful

Customer review rating 0.5/5

Melanie C. Families - 20/07/2021 Confirmed reviews ALL

The smell as soon as you stepped out of the elevator was over powering - it was like an incredibly strong carpet deoderiser smell. The rooms were worse with clumps of carpet cleaner/deodersiser on the floor! We asked reception so many times to come clean the floors and were told we had to pay for that priviledge or stay more than 8 nights. NOT HAPPY On top of that - shower has black mould in the grout and on the sealant, dryer and dishwasher didnt work, bathroom fan in room 8 didnt work and the gaps on the balcony railing are not legal! We couldnt use the balcony as our toddler can fit straight through the gap.

Great Location

Customer review rating 4.0/5

Pam E. Couples - 18/07/2021 Confirmed reviews ALL

We arrived to a couple of issues (no TV remote and no kettle) but these were rectified very quickly by housekeeping. Any requests were dealt with quickly. Cleanliness was very good and the proximity to restaurants and attractions was fantastic. Walking distance to most things we wanted to enjoy.

Dear PAM E., We very much appreciate your comments regarding your stay at the Mantra Trilogy Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad we were able to address some of the issues you raised during your stay and can only apologise for any disappointment you experienced. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Always great

Customer review rating 5.0/5

Tamieka Friends - 17/07/2021 Confirmed reviews ALL

I stay here all the time and only ever once have I had something to complain about. The room was beautiful at this stay, the staff were so nice and it was great.

Dear Shiiame B., Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. They all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards, Guest Relations.

Great place to stay

Customer review rating 5.0/5

L J. S. Couples - 14/07/2021 Confirmed reviews ALL

We had a lovely stay at Mantra Trilogy. Our room had a great view of the pool and the ocean. Bed was extremely comfortable and the appartment was spacious and clean. Very central to the Esplanade, restaurants, bars and shops. Extremely helpful staff at reception which made our check in and check out very easy.

Dear LESLEY S., Thank you for your fabulous review of your experience at Mantra Trilogy. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Tropical North Queensland so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

Good location, great view, friendly staff but the room was in need of some TLC.

Customer review rating 3.0/5

Troy Families - 14/07/2021 Confirmed reviews ALL

The room had a few issues including the rangehood not working, noisy ceiling fan in one of the rooms, mould in the ensuite shower, and furniture which was very scratched and very worn. With some effort spent improving the room, the experience would be great as staff were friendly and helpful and the location was perfect. We were just disappointed in the room given the cost.

Dear TROY G., Thank you for your candid review of the Mantra Trilogy. While we are glad you enjoyed our good location and helpful staff, we are sorry to hear you were disappointed with other aspect of your stay. At Mantra we strive to provide a clean and inviting arrival for all of our guests. It is disappoints to hear that in this instance we have fallen short of this goal. your comments are appreciated and will be followed up. Thank you again for your review and we hope to see you again soon. Regards Guest Relations

Good walkable location

Customer review rating 3.5/5

Corinne Friends - 13/07/2021 Confirmed reviews ALL

Good distance from everything food related in cairns. Room was ordinary but clean, fine for sleeping in and that’s about it, but that’s all you really need.

Dear CORINNE B., Thank you so very much for your comments, we look forward to welcoming you back to Cairns in the near future. Kind Regards, Guest Relations.

Friendly staff, but very tired and unmaintained facilities... no cleaners it seems either

Customer review rating 2.0/5

Alanna Families - 13/07/2021 Confirmed reviews ALL

Room was very expensive. The view was beautiful, and the front counter staff were friendly and helpful. But everything else was disappointing. The hallways had viable dirt and rubbish in them. Our suite was old and very tired. With gross stains on the lounge, knocks on the walls, the kitchen tap didn't work properly.... the rooms looks worth a third of what we paid. The staff upgraded us to another room when we raised the concerns. The next room seemed better maintained, however the lack of cleaning in the hallways and common areas was the same. Overall, would never stay there again.

Dear Alanna M., Thank you for taking the time to tell us about your experience at the Mantra Trilogy Cairns. While we are glad you enjoyed our beautiful view and helpful staff, we are sorry to hear you were disappointed with other aspect of your stay. The issue you raised has been addressed with the Executive Housekeeper and additional training implemented accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

Great location

Customer review rating 4.0/5

Kate Families - 13/07/2021 Confirmed reviews ALL

Great location and views from the room!

Dear Kate C., Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

Great Location

Customer review rating 3.5/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

we had to change rooms the next day as the first room was well below standard.

Dear Anthony T., Thank you for taking the time to provide feedback on your recent stay, I am sorry you were disappointed with some aspects of your stay. I am glad we were able to address some of the issues you raised during your stay and provided you with a good stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Well located. Great Apartment. Excellent Stay

Customer review rating 5.0/5

Kim S. Couples - 12/07/2021 Confirmed reviews ALL

We were pleasantly surprised with the view from our room on arrival, overlooking the pool on the 4th floor was wonderful. Our room was perfect for the two of us and was of a great standard. There was no exhaust fan in the bathroom would be our only complaint, with toilet in there and straight off the kitchen, I don’t think I need to describe much more. The staff were very friendly and extremely helpful, on check out we were able to keep our suitcases onsite until our flight later that evening and were even offered to borrow the hotel pool towels to use at the waterfront pool so we didn’t have our towels packed wet in our luggage. We thought this was super generous and very thoughtful. We would definitely recommend the Mantra Trilogy in Cairns and will stay again, when next in Cairns. Thank you for the most enjoyable stay.

Dear Kim S., Thank you for your fabulous review of your experience at Mantra Trilogy. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Tropical North Queensland so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

Ideally located

Customer review rating 4.5/5

Wayne S. Families - 12/07/2021 Confirmed reviews ALL

Comfortable & well appointed. Despite COVID 19 implications,the 4 of us were more than satisfied with the services & management.

Dear BARBARA S., We very much appreciate your comments regarding your stay at the Mantra Trilogy Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Great location

Customer review rating 4.0/5

Anonymous Families - 10/07/2021 Confirmed reviews ALL

One week family holiday. Great Central location.. Family room has microwave and job top - sufficient for breakfast and quick meals.

Dear CAROLINE J., Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

Great stay

Customer review rating 4.5/5

Kylie Families - 09/07/2021 Confirmed reviews ALL

Enjoyed the accommodation & hope to stay again.

Dear Kylie, Thank you for your wonderful review of your experience at Mantra Trilogy. The team is very proud of the resort and really enjoy ensuring a memorable experience for all of our guests. We trust you enjoyed Tropical North Queensland overall and look forward to welcoming you back in the not too distant future. Kind Regards, Guest Relations.

Perfect location

Customer review rating 4.5/5

Kym Families - 08/07/2021 Confirmed reviews ALL

Great place for family to set up base and walk to most attractions.

Dear Kym A., Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

Wonderful Location

TripAdvisor rating 4.0/5

721garryg Family - 04/01/2020 TripAdvisor review

We will stay here on a regular basis as the location is so great. Pity there is not more car parking but nothing can be done about that. The esplanade view apartments are just fantastic and great value. But if you are not going to be in the rooms/apartment much why not go for a cheaper option with city views.

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