Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 1,999 reviews

Mantra Trilogy Cairns - Image 1
Mantra Trilogy Cairns - Image 2
Mantra Trilogy Cairns - Image 3
Mantra Trilogy Cairns - Image 4
101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Hotel Ocean

Photo out of - Hotel Ocean

Step out onto your balcony and take in your spectacular ocean view. Enjoy the air conditioned comfort of your Hotel Ocean room where you will find everything you need for a great stay, from WiFi access to cable TV.

  • Views:

    Partial ocean view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Partial ocean view
  • Most of the accommodation: Balcony
See availabilities

Apartment

1 Bedroom Ocean View Apartment

Photo out of - 1 Bedroom Ocean View Apartment

Unwind on your balcony with coastal breezes and amazing ocean views. Relax on your couch while you enjoy round the clock entertainment on the TV. Why not whip up a tasty meal in your fully equipped kitchen and enjoy it in front of the TV.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Additional living room / area

Max. number of persons
3
Area
From 58 m² / 624 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

This 2 Bedroom Apartment is spacious with an inviting bath to sink into at the end of the day. Perfect for families or small groups with 2 bedrooms and a fully equipped kitchen to put together delicious meals, then chill in front of the TV.

  • Most of the accommodation:

    Balcony or Additional living room / area or 2 bedrooms

Max. number of persons
5
Area
From 81 m² / 871 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Apartment

Photo out of - 2 Bedroom Dual Key Apartment

From your large balcony take in views of Cairns and the surrounding hinterland. If you are with the family or there are a few of you, this Cairns 2 Bedroom Apartment offers complete comfort with spacious living, dining and kitchen.

  • Most of the accommodation:

    Balcony or Additional living room / area or 2 bedrooms

Max. number of persons
5
Area
From 84 m² / 904 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Ocean Dual Key Apartment

Photo out of - 2 Bedroom Ocean Dual Key Apartment

Ocean views, spacious living and dining areas, fully equipped kitchen and laundry and the flexibility of dual key entry. This 2 Bedroom Apartment combines a Hotel Room and 1 Bedroom Apartment giving you 2 ensuite bathrooms with a bath on request.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Additional living room / area or 2 bedrooms

Max. number of persons
5
Area
From 84 m² / 904 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

3 Bedroom Apartment

Photo out of - 3 Bedroom Apartment

If you're a large family or a group of friends this is the way to go. Our 3 Bedroom Apartments enjoy spacious surroundings, self-contained kitchen and laundry facilities. After a busy day exploring relax on your balcony and take in the views.

  • Most of the accommodation:

    Balcony or Additional living room / area or 3 bedrooms

Max. number of persons
7
Area
From 119 m² / 1280 sq ft

Bedding

Queen size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

3 Bedroom Ocean View Apartment

Photo out of - 3 Bedroom Ocean View Apartment

Relax on the balcony and kick back with stunning ocean views over Trinity Bay and Double Island. Spread out and relax with 2 bathrooms making living easy and a bath to rejuvenate after a long day of fun activities.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Additional living room / area or 3 bedrooms

Max. number of persons
7
Area
From 119 m² / 1280 sq ft

Bedding

Queen size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • CNS Additional charge
  • CAIRNS AIPORT Additional charge

In hotel

Hotel informations

  • 222 rooms
  • 5 rooms for people with reduced mobility
  • 154 connecting rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Indonesian
  • Japanese
  • Thai
  • Vietnamese

Reduced mobility Facilities

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Services for children

  • Tourist guide for families

Well-being

.

  • Outside
  • On site

.

  • On site

Sports and leisure

Athletics stadium

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby

Dart board

  • Nearby

Badminton court

  • Nearby

Sailing

  • Nearby

Downhill skiing

  • Nearby

Table tennis

  • Nearby

Tennis

  • Nearby

Glass bottom boat

  • Nearby

Horseback riding

  • Nearby

Wind surfing facilities

  • Nearby

Skating rink

  • Nearby

Quad bikes

  • Nearby

Karting

  • Nearby

Golf

  • Nearby

Parasailing

  • Nearby

Squash court

  • Nearby

Bike rack facilities

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Boat excursions

  • Nearby

Croquet

  • Nearby

Boules/petanque

  • Nearby

Water-skiing

  • Nearby

Gymnastics course

  • Nearby

Basketball court

  • Nearby

Jet-ski

  • Nearby

Bowling

  • Nearby

Scuba diving

  • Nearby

Pedal boat

  • Nearby

Cross country skiing

  • Nearby

River rafting

  • Nearby

Kayaking

  • Nearby

Football

  • Nearby

Gym

  • Nearby

Private beach

  • Nearby

Rafting

  • Nearby

Volleyball

  • Nearby

Jogging track

  • Nearby

Miniature golf

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.29 m / 7.55 ft

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

Pool

Photo out of - Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

.

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.2 m / 3.94 ft
  • Pool Depth Max: 1.2 m / 3.94 ft
  • Pool Size Min: 20 m / 65.62 ft
  • Pool Size Max: 20 m / 65.62 ft

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

After a work-out in the gym, cool off with in our 25 metre lap pool. You'll find everything you need to stay fit at Mantra Trilogy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,999 reviews

Customer review rating 3.5/5

Patrick C. Families - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely apologise for any inconvenience you experienced regarding housekeeping. As we offer a different housekeeping service to traditional hotels, we do not provide daily room servicing. Bin chutes are available on each level for guests to dispose of their rubbish during their stay. We understand that this may not have been communicated clearly, and we apologise for any confusion this caused. We appreciate your feedback and will take your comments into consideration as we continue to improve our guest experience. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Mark D. Business - Confirmed reviews ALL

Thank you for your feedback regarding your stay in Apartment 5 on Floor 8 of Tower 2. We appreciate your comments about the comfort of the apartment and acknowledge your suggestions for modernisation. Your insights are valuable to us as we continuously seek to improve our accommodations. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Nabina K. Families - Confirmed reviews ALL

Thank you for taking the time to provide feedback regarding your recent stay at Mantra Trilogy Cairns. I am truly sorry to hear about your experience with the bathtub and the unfortunate incident that resulted in your injury. The safety and comfort of our guests are of utmost importance to us, and I regret that we fell short during your visit. I appreciate you bringing the issue to our attention. Our maintenance team has been alerted to ensure that such slip hazards are addressed promptly to prevent further incidents. It is concerning to hear that your leg was painful throughout your stay, impacting your ability to enjoy your outings. Please know that we take all guest feedback seriously, as it helps us improve our services and facilities. I sincerely hope that you are recovering from your injury. Should you choose to stay with us again in the future, I hope for a much more pleasant experience. Thank you again for your feedback, and I wish you all the best in your future travels. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Shane R. R. Business - Confirmed reviews ALL

Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient for exploring the local dining options and that you enjoyed the comfort of our hotel. We look forward to welcoming you back in your next trip to Cairns, Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 1.0/5

Chris B. Couples - Confirmed reviews ALL

Thank you for your feedback and for your kind comments about the presentation of the room. We sincerely apologize for the frustration regarding your missing tablet and water flosser. We understand how concerning it is when personal belongings cannot be located after a stay. Please be assured that our housekeeping team is required to hand in any items found in guest rooms to Reception as part of our Lost Property procedure. We regret that you have not yet received an update and understand your disappointment. We would appreciate the opportunity to follow up on this matter for you. Please contact us directly with your stay details, or respond to our previous correspondence, and we will review the status of your lost property report as a priority. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Thank you for sharing your experience with us. We are pleased to hear that your stay suited your needs, especially for your family of four. At Mantra Trilogy Cairns, we strive to create an accommodating environment for all our guests, including families. Should you choose to visit us again, we would be delighted to welcome you back. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Koza P. Business - Confirmed reviews ALL

Has above 💙🙏🏾

Customer review rating 1.5/5

Stephen A. Couples - Confirmed reviews ALL

When we arrived, Rachel told me we have plenty of parking, just park in any designated spot. We drive under and, well there was not one available. The car park was totally full. Upon return to ask Rachel what do we do?...well you could park in the street or around the corner down the street. I thought how damn far do we have to park let alone undertake moving our cases.

Customer review rating 5.0/5

Vicky H. Couples - Confirmed reviews ALL

Easy

Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found your apartment to be lovely. It is our goal to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back in the future for another pleasant stay. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Irene B. Couples - Confirmed reviews ALL

The smell in the corridor was awful. The first day it smelt like stinky fish, the second morning at 8.50am we could smell meat cooking. There was definitely a dog in the room next to us.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely apologise for the unpleasant odours you encountered during your stay. We understand the importance of a clean and comfortable environment and are sorry that your experience did not meet expectations. Your feedback will be shared with our housekeeping team so we can investigate and address these concerns. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.5/5

Mark N. Business - Confirmed reviews ALL

Just a short stay for a couple of days for work. Room was clean and comfortable and located a very short walk from many restaurants, coffee shops and bars.

Thank you for your kind feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you found our location convenient and that your room met your expectations in cleanliness and comfort. It is always our aim to provide a welcoming atmosphere for our guests. We hope to welcome you back for another enjoyable stay in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Erin D. Business - Confirmed reviews ALL

Booked accommodation. Should have been an apartment. Placed in Motel Room. Requested upgrade, which was provided. Also requested upgrade for another colleague who was travelling (separate rooms). My upgrade was completed the following day, with an SMS sent at 10am and again at 2pm to advise the room was ready. Upon attending that afternoon, there was much confusion about the room and whether it was available. 45 minutes later, I had access to the apartment. The following day when my colleague went to upgrade from the motel to apartment, again no communication and confusion. Staff did not know what was happening and my colleague ended up just requesting to go back to the motel room. Went back to the motel and hung clothes back up and placed items back in the refrigerator. Upon reattendance that afternoon, the access card did not work. When going to reception and having the access card reactivated, they had entered the room to find all clothing in plastic bags on the bed, the suitcase next to the bed and contents in the refrigerator removed and thrown away. Whilst the accommodation is a great location, very central, staff appear to be very friendly, there is a lack of communication across the board, which makes the stay very confusing. Each time I had visited the reception desk 6+ times, there had been a similar issue with another guest at the accommodation. I must say the service from Santiago was great, however the wheels seemed to slip off during his days off/weekend. Parking is terrible, there are very few parks in the carpark, and you do need to park on the street most of the time, which, in business hours, is a cost to the guest. Considering its location there was not a lot of street noise. It was a very strange stay, but as mentioned, the location is great, and the staff are lovely, just a lot of confusion and a lack of communication across the board.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra Trilogy Cairns. We appreciate your comments, as they help us identify areas where we can improve our guest experience. I am pleased to hear that you found our team friendly and that Santiago provided you with good service. I will be sure to share your kind feedback with him. However, I sincerely apologise for the confusion surrounding the room upgrades and the communication issues you experienced. We understand how frustrating this must have been and regret that the arrangements were not handled as smoothly as they should have been. We will review these matters with our team to improve communication and ensure a more seamless experience for our guests. I also apologise for the inconvenience caused by the access card issue and the handling of your belongings. We take these concerns seriously and will address them with the relevant team to help prevent similar issues in the future. Thank you also for your comments regarding parking. We understand that availability can be limited and appreciate your feedback. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Jeff D. Business - Confirmed reviews ALL

room clean and comfortable. check-in and check-out was a breeze.

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your room met your expectations for cleanliness and comfort. It is also gratifying to know that you experienced a smooth check-in and check-out process, as we strive to make your stay as seamless as possible. We look forward to welcoming you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Edwin D. Couples - Confirmed reviews ALL

Fantastic customer service, and close to everything.

Thank you for your positive feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you appreciated our prime location and the level of customer service provided by our team. It is our priority to ensure that guests enjoy a comfortable and accessible experience while exploring the area. We look forward to welcoming you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Patrick C. Families - Confirmed reviews ALL

During our stay no one came to empty the bins, which meant we had bags of rubbish on the floor in the kitchen

Thank you for sharing your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely apologise for any inconvenience you experienced regarding housekeeping. As we offer a different housekeeping service to traditional hotels, we do not provide daily room servicing. Bin chutes are available on each level for guests to dispose of their rubbish during their stay. We understand that this may not have been communicated clearly, and we apologise for any confusion this caused. We appreciate your feedback and will take your comments into consideration as we continue to improve our guest experience. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Hannah E. Families - Confirmed reviews ALL

Apartment was spacious and modern. Everything worked as it should and was in great condition.

Thank you for taking the time to share your positive experience at Mantra Trilogy Cairns. We are delighted to hear that you enjoyed our prime location, spacious accommodations, and the stunning views of the Cairns foreshore. It is rewarding to know that everything met your expectations during your stay. We look forward to welcoming you back in the future for another wonderful visit. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Mark D. Business - Confirmed reviews ALL

Apartment 5 Floor 8 Tower 2 is comfortable but in need of a little modernisation. Paint, furniture etc

Thank you for your feedback regarding your stay in Apartment 5 on Floor 8 of Tower 2. We appreciate your comments about the comfort of the apartment and acknowledge your suggestions for modernisation. Your insights are valuable to us as we continuously seek to improve our accommodations. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Nabina K. Families - Confirmed reviews ALL

The first room where i checked in, bathtub/shower becomes very slippery when water pools because it isn't draining properly, that's a genuine safety concern, especially i have slipped and bruised your leg. I report it to reception, and changed my room. ather than just asking them to clean it. It a slip hazard and that you were injured.my leg was pain ful the entire stay and couldnot enjoy outings or walk due to this.

Thank you for taking the time to provide feedback regarding your recent stay at Mantra Trilogy Cairns. I am truly sorry to hear about your experience with the bathtub and the unfortunate incident that resulted in your injury. The safety and comfort of our guests are of utmost importance to us, and I regret that we fell short during your visit. I appreciate you bringing the issue to our attention. Our maintenance team has been alerted to ensure that such slip hazards are addressed promptly to prevent further incidents. It is concerning to hear that your leg was painful throughout your stay, impacting your ability to enjoy your outings. Please know that we take all guest feedback seriously, as it helps us improve our services and facilities. I sincerely hope that you are recovering from your injury. Should you choose to stay with us again in the future, I hope for a much more pleasant experience. Thank you again for your feedback, and I wish you all the best in your future travels. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Shane R. R. Business - Confirmed reviews ALL

Very nice place well located to enjoy the local restaurants and bars

Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient for exploring the local dining options and that you enjoyed the comfort of our hotel. We look forward to welcoming you back in your next trip to Cairns, Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 1.0/5

Chris B. Couples - Confirmed reviews ALL

We left behind a tablet and water Flosser. Still waiting for reply if the flosser was given to front desk, otherwise what did cleaning staff do with it.

Thank you for your feedback and for your kind comments about the presentation of the room. We sincerely apologize for the frustration regarding your missing tablet and water flosser. We understand how concerning it is when personal belongings cannot be located after a stay. Please be assured that our housekeeping team is required to hand in any items found in guest rooms to Reception as part of our Lost Property procedure. We regret that you have not yet received an update and understand your disappointment. We would appreciate the opportunity to follow up on this matter for you. Please contact us directly with your stay details, or respond to our previous correspondence, and we will review the status of your lost property report as a priority. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.5/5

Andre R. Business - Confirmed reviews ALL

Got upgraded, so very happy. Only problem is that my A/C was very noisy. Might be a problem with the fan. I had to turn it off

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your upgrade and found your apartment neat and clean. It's always a pleasure when we're able to enhance our guests' stay. We sincerely apologise for the issue you experienced with the air conditioning. We understand how disruptive a noisy A/C unit can be, particularly when trying to relax or get a good night's sleep. We appreciate you bringing this to our attention, and we have shared your comments with our maintenance team so they can inspect the fan and ensure the unit is operating correctly. Thank you again for your valuable feedback and for choosing Mantra Trilogy Cairns. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.5/5

Satnam S. Families - Confirmed reviews ALL

Everything was good clean staff was nice and helpful Location was good everything on steps

Thank you for your review and for sharing your experience with us. We're delighted to hear that you found everything clean and enjoyed our convenient location in the heart of Cairns. It's especially pleasing to know that our team made a positive impression with their friendly and helpful service. We truly appreciate your kind comments and are pleased that our central location allowed you and your family to have everything within easy reach during your stay. Thank you for choosing Mantra Trilogy Cairns. We look forward to welcoming you and your family back again in the future. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.5/5

David B. Solo - Confirmed reviews ALL

The room 09 on 10th floor is in pour condition,the bathroom especially,our water drainage in shower which results in overflowing ,cabinet works in pour condition,Aircon didn’t seem very good The noise from the air cons across the road from the Vietnam restaurant was so load Very disappointing for the price

Thank you for taking the time to share your feedback following your stay at Mantra Trilogy Cairns. We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered with the condition of the apartment, particularly the bathroom drainage and the air conditioning. The concerns you have raised regarding the shower overflow, cabinetry condition, and the performance of the air conditioning are certainly not the standard we aim to provide, and we appreciate you bringing them to our attention. We also understand how frustrating external noise can be when trying to relax and enjoy your stay. While the restaurant and its air conditioning equipment are not affiliated with our property, we regret that the noise impacted your overall experience. Your comments have been shared with our teams for review, as guest feedback plays an important role in helping us identify areas requiring attention and improvement. Thank you again for your valuable feedback. While we regret that your stay was disappointing, we appreciate the opportunity to learn from your experience and we hope to have the chance to welcome you back for a more enjoyable stay in the future. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.5/5

Mary L. Couples - Confirmed reviews ALL

This was our third visit.

Thank you for your continued loyalty and for choosing to stay with us again at Mantra Trilogy Cairns. We are delighted to hear that this was your third visit and that you continue to enjoy our great location and value. We would also like to sincerely apologise for the inconvenience caused by cigarette smoke drifting from neighbouring balconies during your stay. We understand how frustrating this can be and appreciate you bringing your concerns to our attention. While we fully respect that not all guests wish to be exposed to cigarette smoke, Mantra Trilogy Cairns complies with the current regulations and by-laws applicable within Queensland and our building, which permit smoking on private balconies. Unfortunately, this means that from time-to-time smoke from neighbouring apartments may be noticeable to other guests. Please rest assured that we value your feedback and understand your preference for smoking to be restricted to designated areas. Comments such as yours are important and are taken into consideration when reviewing guest experiences and property policies. Thank you again for your feedback and for your ongoing support. We look forward to welcoming you back to Mantra Trilogy Cairns for your fourth visit in the future. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Jodie S. Business - Confirmed reviews ALL

Amazing

Thank you for your review and for share your experience with us. We are delighted to hear that you enjoyed our excellent location and found your room clean, comfortable, and well-appointed. It's also wonderful to know that our friendly team helped make your stay an enjoyable one. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Mantra Trilogy Cairns on your next visit to Cairns. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

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