Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,032 reviews

Mantra Trilogy Cairns - Image 1
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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,032 reviews

Customer review rating 3.5/5

Brenton P. H. Business - Confirmed reviews ALL

Room was good, but would have preferred more tea, coffee and milk in the room.

Thank you for your feedback regarding your recent stay. We appreciate your comments about the room and will take your suggestion regarding the replenishment of tea, coffee, and milk into consideration for future improvements. We look forward to welcome you soon. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Dharmendra S. Business - Confirmed reviews ALL

Great location makes easy excess to other places.

Thank you for your positive feedback regarding our location. We are pleased to know that our proximity to various attractions enhanced your experience at Mantra Trilogy Cairns. We are looking forward to welcome you soon again. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Carl G. Families - Confirmed reviews ALL

The facility is looking tired. The lift was scary another guest informed us they got stuck in it for 3hrs. The buildings looks run down. The room was very nice however. Staff at reception were nice too. The pool was dirty extremely cold, damaged and not very inviting at all.

Thank you for taking the time to share your feedback, we truly appreciate your comments. We sincerely apologise for the inconveniences you experienced during your stay, particularly regarding the condition of the facilities, the lift concerns, and the pool. This is not the standard we strive to provide, and your feedback has been shared with our team to ensure these matters are addressed. We are pleased to hear that you found your room comfortable and that our reception team made a positive impression. Your kind words will certainly be passed along to them. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.0/5

Rajesh J. Business - Confirmed reviews ALL

The room did not have chair and table and no internet for the TV. On request i got a folding table and i used chair outside to do some work on my laptop. No microwave in the room but the reception staff helped me warm some food.

Thank you for taking the time to share your feedback with us, we truly appreciate your comments. We sincerely apologise for the inconveniences you experienced in your room, particularly regarding the missing furniture and TV connectivity. This is not the standard we aim to provide, and we will review this to improve our guest experience. We are pleased to hear that our reception team was able to assist you during your stay, and we will be sure to share your kind words with them. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back soon and provide you with a more comfortable and seamless stay. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Aimee G. Business - Confirmed reviews ALL

I stayed for 4 days, 3 nights on business. My room was very musty smelling with a small dehumidifier in the corner. On day 2 it stopped working and I had to empty it to keep it going. The collection container had black mould on it so was obviously circulating around the room. There is obviously a damp issue and they are trying to address it, but the affect breathing mould spores can have on your body is well documented. The bathroom was nice but again black mould in the grout and silicone. The parking was woefully inadequate and I ended up having to park my work vehicle on the road and pay for the luxury to do that. The bed was comfortable and I slept well. There was no room cleaning... not to empty the bin or provide fresh towels (there was one tiny rail to fold a towel in half). I'm glad I didn't pay for the room because I would have gone elsewhere.

Thank you for taking the time to share your feedback following your recent stay. We sincerely apologise that your experience did not meet expectations, and we appreciate you bringing these concerns to our attention. We are very sorry to hear about the musty smell, the dehumidifier issue, and the mould concerns in both the room and bathroom. This is not the standard we aim for, and your comments have been shared with our housekeeping team for urgent follow-up. We also apologise for the inconvenience caused by the parking situation. We also regret the condition of the mould you observed in both the room and bathroom areas. Please be assured that we take hygiene and guest safety very seriously, and your feedback has been escalated for immediate inspection and corrective action. Regarding parking, we apologise for the inconvenience you experienced. We understand how important accessible parking is, particularly for business travellers, and we are sorry this impacted your stay. We are pleased to hear that you found the bed comfortable and were able to rest well, however we are sorry for any confusion or disappointment regarding servicing. As part of our sustainability practices, we operate with a no daily housekeeping policy, which is outlined prior to arrival. That said, our team is always available to assist with fresh towels or rubbish removal upon request, and we regret if this was not clearly communicated during your stay. Your feedback is extremely valuable to us as it helps us improve, and we are truly sorry that we did not deliver a better experience on this occasion. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Other web-users rate our hotel

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  • 322 reviews 4.6/10 Amenities
  • 164 reviews 5.8/10 Pool

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