Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,012 reviews

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Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Book this hotel
Room 1

Step out onto your balcony and take in your spectacular ocean view. Enjoy the air conditioned comfort of your Hotel Ocean room where you will find everything you need for a great stay, from WiFi access to cable TV.

  • Views:

    Partial ocean view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Partial ocean view
  • Most of the accommodation: Balcony

Apartment

1 Bedroom Ocean View Apartment

Unwind on your balcony with coastal breezes and amazing ocean views. Relax on your couch while you enjoy round the clock entertainment on the TV. Why not whip up a tasty meal in your fully equipped kitchen and enjoy it in front of the TV.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Additional living room / area

Max. number of persons
3
Area
From 58 m² / 624 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Apartment

This 2 Bedroom Apartment is spacious with an inviting bath to sink into at the end of the day. Perfect for families or small groups with 2 bedrooms and a fully equipped kitchen to put together delicious meals, then chill in front of the TV.

  • Most of the accommodation:

    Balcony or Additional living room / area or 2 bedrooms

Max. number of persons
5
Area
From 81 m² / 871 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Dual Key Apartment

From your large balcony take in views of Cairns and the surrounding hinterland. If you are with the family or there are a few of you, this Cairns 2 Bedroom Apartment offers complete comfort with spacious living, dining and kitchen.

  • Most of the accommodation:

    Balcony or Additional living room / area or 2 bedrooms

Max. number of persons
5
Area
From 84 m² / 904 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Ocean Dual Key Apartment

Ocean views, spacious living and dining areas, fully equipped kitchen and laundry and the flexibility of dual key entry. This 2 Bedroom Apartment combines a Hotel Room and 1 Bedroom Apartment giving you 2 ensuite bathrooms with a bath on request.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Additional living room / area or 2 bedrooms

Max. number of persons
5
Area
From 84 m² / 904 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan

Apartment

3 Bedroom Apartment

If you're a large family or a group of friends this is the way to go. Our 3 Bedroom Apartments enjoy spacious surroundings, self-contained kitchen and laundry facilities. After a busy day exploring relax on your balcony and take in the views.

  • Most of the accommodation:

    Balcony or Additional living room / area or 3 bedrooms

Max. number of persons
7
Area
From 119 m² / 1280 sq ft

Bedding

Queen size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan

Apartment

3 Bedroom Ocean View Apartment

Relax on the balcony and kick back with stunning ocean views over Trinity Bay and Double Island. Spread out and relax with 2 bathrooms making living easy and a bath to rejuvenate after a long day of fun activities.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony or Additional living room / area or 3 bedrooms

Max. number of persons
7
Area
From 119 m² / 1280 sq ft

Bedding

Queen size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Dish-cleaning supplies
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Roof ventilator / Ceiling fan

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • CNS Additional charge
  • CAIRNS AIPORT Additional charge

In hotel

Hotel informations

  • 222 rooms
  • 5 rooms for people with reduced mobility
  • 154 connecting rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Indonesian
  • Japanese
  • Thai
  • Vietnamese

Reduced mobility Facilities

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Services for children

  • Tourist guide for families

Well-being

.

  • Outside
  • On site

.

  • On site

Sports and leisure

Athletics stadium

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby

Dart board

  • Nearby

Badminton court

  • Nearby

Sailing

  • Nearby

Downhill skiing

  • Nearby

Table tennis

  • Nearby

Tennis

  • Nearby

Glass bottom boat

  • Nearby

Horseback riding

  • Nearby

Wind surfing facilities

  • Nearby

Skating rink

  • Nearby

Quad bikes

  • Nearby

Karting

  • Nearby

Golf

  • Nearby

Parasailing

  • Nearby

Squash court

  • Nearby

Bike rack facilities

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Boat excursions

  • Nearby

Croquet

  • Nearby

Boules/petanque

  • Nearby

Water-skiing

  • Nearby

Gymnastics course

  • Nearby

Basketball court

  • Nearby

Jet-ski

  • Nearby

Bowling

  • Nearby

Scuba diving

  • Nearby

Pedal boat

  • Nearby

Cross country skiing

  • Nearby

River rafting

  • Nearby

Kayaking

  • Nearby

Football

  • Nearby

Gym

  • Nearby

Private beach

  • Nearby

Rafting

  • Nearby

Volleyball

  • Nearby

Jogging track

  • Nearby

Miniature golf

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.29 m / 7.55 ft

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

.

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.2 m / 3.94 ft
  • Pool Depth Max: 1.2 m / 3.94 ft
  • Pool Size Min: 20 m / 65.62 ft
  • Pool Size Max: 20 m / 65.62 ft

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

After a work-out in the gym, cool off with in our 25 metre lap pool. You'll find everything you need to stay fit at Mantra Trilogy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,012 reviews

Customer review rating 5.0/5

Darryl H. Business - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you enjoyed the newly renovated room and appreciated the spaciousness and views it offered. It is always gratifying to know that our returning guests find improvements to their satisfaction. We look forward to welcoming you back for another memorable experience in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Judith P. Families - Confirmed reviews ALL

Thank you for your wonderful feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you enjoyed your apartment, the breathtaking views, and the comfortable bedding during your celebration of such a special occasion. Our team strives to provide an exceptional experience, and it is gratifying to know that our location contributed positively to your visit. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Jenny C. Couples - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff provided you with friendly and instructive service, and that our accommodation met your needs so well. It is wonderful that you appreciated the convenient access to nearby restaurants, the waterfront, and the retail centre. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Malcom R. B. Couples - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback regarding your recent stay at Mantra Trilogy Cairns. I am pleased to hear that you appreciated our convenient location and the easy access it provides to local shops and cafes. I am sorry to hear that the condition of your room did not meet your expectations. Your comments regarding the blinds, lounge chairs and bathroom door handle have been noted, and we will pass these concerns on to our maintenance team for review. I also regret that the kitchen amenities and housekeeping service did not meet your expectations. We appreciate you bringing this to our attention and will review the circumstances surrounding your stay to better understand what may have occurred. I am also sorry that the pool and parking arrangements did not meet your expectations. Your feedback regarding these areas is appreciated and will be taken into consideration as we continue to look for ways to improve our facilities and guest experience. Finally, thank you for your kind comments about our front counter team. We are pleased their service made a positive impression, and I will be sure to share your feedback with them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

William W. Families - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the issues you encountered with parking, the condition of the shower, and the wall shelf in your room. We appreciate you bringing these matters to our attention. Your feedback is valuable, and please be assured that we will review your concerns with our team as we continue to look for ways to improve the experience for our future guests. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you enjoyed the newly renovated room and appreciated the spaciousness and views it offered. It is always gratifying to know that our returning guests find improvements to their satisfaction. We look forward to welcoming you back for another memorable experience in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Judith P. Families - Confirmed reviews ALL

We stayed here for 5 nights to celebrate our mothers 95th birthday. The room, a 2 bedroom dual key apartment was perfect. The location was fantastic. The bedding was clean and extremely comfortable and we had an amazing view of the sea.

Thank you for your wonderful feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you enjoyed your apartment, the breathtaking views, and the comfortable bedding during your celebration of such a special occasion. Our team strives to provide an exceptional experience, and it is gratifying to know that our location contributed positively to your visit. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Jenny C. Couples - Confirmed reviews ALL

The accomodation was perfectly suited for us, offering easy access to both a great restaurant, the waterfront and the retail centre

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff provided you with friendly and instructive service, and that our accommodation met your needs so well. It is wonderful that you appreciated the convenient access to nearby restaurants, the waterfront, and the retail centre. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Malcom R. B. Couples - Confirmed reviews ALL

We enjoyed being able explore Cairns based at the Trilogy Mantra… easy to walk to the shops, cafes etc. We actually did enjoy our stay and would return… the following are some observations which you may feel helpful. Our room could best be described as tired which was disappointing… eg the bedroom shade blind was torn and tattered whilst the main blind we found broken. The arms of the lounge chairs were history… I had to be careful how I got up because if I pushed off the arms… it would have torn. The bathroom door handle was jammed and so wouldn’t close properly… there was also no storage space in the bedroom. Kitchen wise, there were no sharp knives and the fridge freezer was temperamental. Also, no one came to clean the room etc even though we were there 10 days. And yet, your staff at the front counter were always friendly and helpful. What we did find disappointing was the outside pool. From the website it was a deciding factor in choosing your place… but, the pool lacked maintenance, no change rooms or shower and the pool wasn’t heated. When we hired a car we were told where to park, but when we drove in… it was full. I was then told I could park a block away (200m) but it would cost more. It would have been helpful to know that up front and we weren’t even there in the holiday season.

Thank you for taking the time to share your detailed feedback regarding your recent stay at Mantra Trilogy Cairns. I am pleased to hear that you appreciated our convenient location and the easy access it provides to local shops and cafes. I am sorry to hear that the condition of your room did not meet your expectations. Your comments regarding the blinds, lounge chairs and bathroom door handle have been noted, and we will pass these concerns on to our maintenance team for review. I also regret that the kitchen amenities and housekeeping service did not meet your expectations. We appreciate you bringing this to our attention and will review the circumstances surrounding your stay to better understand what may have occurred. I am also sorry that the pool and parking arrangements did not meet your expectations. Your feedback regarding these areas is appreciated and will be taken into consideration as we continue to look for ways to improve our facilities and guest experience. Finally, thank you for your kind comments about our front counter team. We are pleased their service made a positive impression, and I will be sure to share your feedback with them. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

William W. Families - Confirmed reviews ALL

Parking was advertised but there wasn’t any. The shower in room 807 has mold in it and the shower door does not open. The wall shelf in the main bedroom is installed upside down so the bolt is visible. .

Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the issues you encountered with parking, the condition of the shower, and the wall shelf in your room. We appreciate you bringing these matters to our attention. Your feedback is valuable, and please be assured that we will review your concerns with our team as we continue to look for ways to improve the experience for our future guests. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Kathleen M. K. Families - Confirmed reviews ALL

Friendly staff, comfortable rooms. Only suggestion would be to raise toilet roll holders (too low)

Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the friendliness of our staff, as well as the comfort of your room. Your suggestion regarding the toilet roll holders has been noted, and we value your input as it helps us enhance the experience for all our guests. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Gregory K. Business - Confirmed reviews ALL

Ok. Ground level but no privacy sheen curtain, just a block out curtain. Spare blanket dirty.

Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the security measures in place. Your comments about the lack of privacy sheers and the condition of the spare blanket have been duly noted, as we strive to ensure all aspects of our accommodations meet the highest standards. We appreciate your insights and hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Simon Y. Business - Confirmed reviews ALL

Overnight stay this place was perfect comfortable and convenient

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you found our location convenient and that your overnight visit was comfortable. It is our priority to provide a pleasant experience for our guests, and we appreciate your feedback highlighting our proximity to local amenities. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Stephen R. Couples - Confirmed reviews ALL

Well located, staff were relatively pleasant to deal with. The apartment however was tired and in need of an update. Doors to the bedroom did not work properly, a recently repaired towel rack again began to come away from the wall on the last night we stayed. It definitely needs a deep clean. Despite organising a late check out, house keeping still turned up at 1000 wanting to clean the room. Obviously, the late check out had not been communicated to them. The furniture is also in need of an update as it was rather uncomfortable when sitting on the couch.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra Trilogy Cairns. We are pleased to hear that you found our location convenient and that our team provided a pleasant experience during your visit. We appreciate your comments regarding the condition and cleanliness of the apartment. Your observations about the doors, towel rack and general presentation have been noted and will be shared with our relevant teams for review. We continually strive to maintain our apartments to a high standard, and feedback such as yours helps us identify areas that require attention. Regarding your late check-out request, I sincerely apologise for the oversight with our housekeeping team. We understand how frustrating it would have been to have housekeeping attend after a late check-out had been arranged. We will review the communication process to help prevent a similar situation from occurring again. We also appreciate your feedback regarding the comfort of the furniture. We understand how important it is for our guests to feel comfortable and at ease throughout their stay, and your comments will be shared with our management team for consideration. Thank you again for your constructive feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Elizabeth M. B. Families - Confirmed reviews ALL

Great location. Lovely room. Very secure

Thank you for your review and for sharing your experience with us. We are delighted to hear that you enjoyed our great location, found your room lovely, and felt safe and secure throughout your stay. It is also wonderful to know that your arrival and check-in experience met your expectations. We truly appreciate your loyalty as an ALL Accor Classic member and are grateful for your recommendation. Feedback like yours is very encouraging for our team, and we will be pleased to share your kind comments with them. Thank you again for choosing Mantra Trilogy Cairns. We look forward to welcoming you and your family back for another enjoyable stay in the future. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

James L. Friends - Confirmed reviews ALL

Good to get away for the weekend and relax in comfort

Thank you for taking the time to share your feedback. We are pleased to hear that you found Mantra Trilogy Cairns to be a comfortable place to relax and enjoy a weekend getaway with friends. It's wonderful to know that your stay provided the opportunity to unwind and make the most of your time in Cairns. We also appreciate your feedback regarding your overall experience and booking process. Guest comments help us identify areas where we can continue to improve and enhance the experience we offer. Thank you for choosing to book directly through the Mantra website. We hope to have the opportunity to welcome you back for another relaxing stay in the future. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 0.5/5

Tanyia M. Business - Confirmed reviews ALL

I stayed for work and found my room to be very dated. With large chips in the timber furniture, stained carpet and for the entire stay there was no house keeping

Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the condition of your room and the lack of housekeeping services during your visit. It is our intention to provide all guests with a comfortable and pleasant experience. Your insights will be taken into account as we continue to assess and improve our facilities and services. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Amy M. Families - Confirmed reviews ALL

The property's cleaning products need reviewing - the vacuum didn't work and there was no broom/brush and shovel The property is dated - edges on the island bench cabinetry at the level of the kicker are pulling off, seal around the kitchen tap needs replacing, oven needs a good clean and we needed assistance to get this working - the fan setting didn't work, needed a different setting but in the end was able to get it to heat up for use Ants in the kitchen area overnight - could do with a pest spray Could do with a rug/mat in the main living areas to soften the finish At the price point, I would expect things like a high chair and portacot could be included with the apartment - we had to pay an additional $60 for the stay for these The bed and linen was very comfortable, adequate supply of towels and staff at the facility were very attentive which was great

Thank you for taking the time to share such detailed feedback regarding your recent stay at Mantra Trilogy Cairns. We genuinely appreciate your comments, as they help us identify areas where we can improve the guest experience. We are pleased to hear that you enjoyed the excellent views, our location, comfortable bed and linen, and the service provided by our team. It is always lovely to hear when these aspects of a stay are appreciated. That said, I am sorry to hear about the issues you encountered. We take cleanliness seriously, and your comments regarding the vacuum, lack of cleaning tools and general presentation of the apartment have been noted and will be shared with our Housekeeping team. We also appreciate your feedback regarding the condition of the cabinetry, kitchen facilities and appliances. These comments will be passed on to our Maintenance team for review to ensure any issues are addressed where required. The presence of ants in the kitchen is also disappointing, and we will arrange for this to be followed up with our pest control provider. Thank you also for your suggestions regarding a rug or mat in the living area, as well as the availability of a high chair and portacot. We appreciate the feedback and will take these suggestions into consideration as we continue to review the facilities and amenities we offer to our guests. Thank you again for your constructive feedback and for recognising the positive aspects of your stay. We hope to have the opportunity to welcome you and your family back to Cairns in the future for an even more enjoyable experience. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

B. B. Business - Confirmed reviews ALL

Overall, will continue to stay at Mantra Trilogy when I transit through Cairns. Though my Accor Rewards points aren't been added on during/after my stays that I've noticed. I should have a lot more than I have.

Thank you for your positive feedback regarding your experiences at Mantra Trilogy Cairns. We are delighted to hear that you plan to continue staying with us during your transits through Cairns. Regarding your Accor Rewards points, I will pass this onto our front office department and look at crediting the points for you. We appreciate your understanding and look forward to welcoming you back soon. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Rolando G. Couples - Confirmed reviews ALL

Excellent

Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you found our location excellent. Your feedback is valuable to us, and we continuously strive to enhance our guest experience. Should you have any further comments or suggestions, please feel free to reach out. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Sylvia M. Friends - Confirmed reviews ALL

Found a bit strange that reception was only in 1 building

Thank you for your feedback regarding your recent stay with us. We appreciate your kind words and are glad to hear you had an overall positive experience. We understand that some aspects of the hotel, such as room renovations and the centralised reception, may not have met your expectations. Your insights are valuable as they help us to evaluate our facilities and services. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Fredrick W. Couples - Confirmed reviews ALL

This was our third visit and not our last. I am sure that speaks volumes.

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that our location and service met your expectations during your visit. It is always a pleasure to welcome returning guests, and we look forward to creating more memorable experiences for you on your next trip. See you next time. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Carl F. Business - Confirmed reviews ALL

Room 604b, patches on the walls, stain in the bathtub, old furniture marks all over the floor. The price was not far off the price for all high end motels in the area! This room missed the mark

Thank you for taking the time to share your feedback regarding your stay with us. We regret to learn that your experience did not meet your expectations, particularly concerning the condition of your room. We take guest feedback seriously and aim to provide a comfortable environment. Your comments will be reviewed by our maintenance team to ensure we uphold our standards. Thank you once again for your insights. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Laura A. Friends - Confirmed reviews ALL

Hotel was in a great location. Facilities were good. Rooms are a little worn. Staff were very friendly. Would stay again.

Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the friendliness of our staff. Your comments regarding the condition of the rooms are valuable, and we will take them into consideration as we strive to enhance our guests' experience. We look forward to welcoming you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Nadia W. Couples - Confirmed reviews ALL

Great location. Comfortable bed. Room smelt a bit.

Thank you for your feedback regarding your recent stay at Mantra Trilogy Cairns. We are pleased to hear that you appreciated our prime location and found the bed comfortable. However, we regret to learn that you experienced an issue with the room's cleanliness. Your comments will be taken into consideration as we strive to enhance our guests' experiences. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Other web-users rate our hotel

  • 965 reviews 8.4/10 Location
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  • 937 reviews 8.1/10 Service
  • 64 reviews 3.6/10 WiFi
  • 537 reviews 4.6/10 Cleanliness
  • 303 reviews 4.8/10 Amenities
  • 176 reviews 5.9/10 Pool
  • 102 reviews 6.1/10 Value

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