Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,001 reviews

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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,001 reviews

TripAdvisor Rating  3.4/5  3,000 reviews

Customer review rating 1.5/5

Lauren H. Business - Confirmed reviews ALL

the room was not clean. the bed was lumpy, the room smelt so strongly of Teatree that it constantly gave me a headache. there was not tea or coffee in the room.

Thank you for your feedback regarding your recent stay. It is unfortunate to learn that your room did not meet your expectations in terms of cleanliness and comfort. We appreciate your comments about the amenities provided and take all guest experiences seriously. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.5/5

Adrian W. Business - Confirmed reviews ALL

Just want say sadly during a fire alarm our evacuation was a mess...! Little follow up directions, only a few of us evacuated, we ended up in the UG car park and had no idea where to go, not staff to be seen to assist and if it was a fire we panicked as we then could not find exit from the car park..! We went back into the stair well and ended up out on the esplanade. Just I and one other guy from LV 7, no staff or fire warden, we then walked around the block to reception who seemed shocked to hear what we heard over the PA, that we did evacuate and by then fire brigade had arrived and seemed false alarm. Can we go back to our rooms, can we use lifts etc no firm or guiding answer... Not good enough and when we could not find our way out of the car park we did worry and kept saying if there was a fire we would be in trouble. Please feel free to call me if you doubt this or want my input.. Adrian

Thank you for taking the time to share your experience regarding the evacuation during the fire alarm, and for also taking the time to clarify the situation with us over the phone. We sincerely apologise for the confusion and lack of guidance you experienced during this incident. The safety of our guests is our highest priority, and we appreciate your feedback as it helps identify areas where our emergency procedures can be improved. We regret that our staff were not readily available to assist you at the time, as this does not reflect the high standards of service and care we aim to provide. Please be assured that we are reviewing our emergency response procedures to ensure clearer communication and a stronger staff presence during such situations. Addressing safety concerns promptly and effectively is extremely important to us. We also appreciate your offer to provide further input and will take your feedback into careful consideration as we make the necessary improvements. Thank you again for bringing this matter to our attention. Best Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 0.5/5

Timothy H. Business - Confirmed reviews ALL

multiple cockroaches in my room and i had to get my key reset 5 times (3 times in one day) I had to sleep with ear plugs as the air con was so loud

Thank you for your feedback. I sincerely apologise for the cleanliness issues and the inconvenience with your room key. Your comments regarding the air conditioning noise will be taken into account for future improvements. We appreciate your understanding and patience, and hope you welcome you back for a more enjoyable experience. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Shae T. Friends - Confirmed reviews ALL

Awesome spot, lovely view. Such a nice room

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location appealing and enjoyed the view from your room. We hope to welcome you back for another comfortable visit in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Yonah B. Couples - Confirmed reviews ALL

I really enjoyed my stay at Mantra Trilogy.

Thank you for your kind words regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that you had a comfortable experience with us and hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

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Other web-users rate our hotel

  • 995 reviews 8.3/10 Location
  • 1,388 reviews 6.5/10 Room
  • 916 reviews 8.2/10 Service
  • 69 reviews 4/10 WiFi
  • 538 reviews 4.8/10 Cleanliness
  • 511 reviews 5.7/10 Comfort
  • 166 reviews 5.9/10 Pool
  • 26 reviews 3.8/10 Breakfast

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