Mantra Trilogy Cairns

VERY FRIENDLY STAFF. EXTREMELY CLEAN ROOMS.

Staff at the Trillogy were fantastic, very polite and attentive to their customers. However the room we stayed in was a massive disappointment, it looked nothing like the photos on Mantra's booking site. The room was AUD$3000 for 6 nights, location is good and view amazing but that is where it stops. Beds old and uncomfortable, linen would be better suited to a 2 star motel, Aircon sounded like a jet engine, there is no room service, fans dirty shower doors that do not close, not even a soap holder for the bathrooms vanity, the furniture and TV etc is not fitting of a 3k room, very old and worn. We really felt ripped off due to the poor quality of the room, I certainly expect better of an Accor hotel.

Whilst the staff were polite and professional the room was substandard and halls and room were musty smelling and the entrance foyer to the room was stinking of acrid chemical. The room was tiny - smaller than most generally cheaper motels, shower water pressure excessive and water flowing out of cubicle across floor

Underwhelmed

My room was a wheelchair accessible room, which I did not require. Also, had a really bad smell that I think was trying to be masked using the dehumidifier. It did not work.

Basic room. Floor in the bathroom was dirty, needed a good scrub. The washing machine pipe leaked and I had to call to get fixed, which didn’t happen until the following day. Pool loses the sun quite early in the afternoon. Bed comfortable.

Water was cold...took 30 mibs to relocate Then argued that i was doing it wrong- was tested...YES the water was cold...this is not the first occasion- your google reviews also mention this too

Rooms could be a little cleaner, and a bigger bar fridge.

Lovely helpful staff, great location.

team I often overnight in Cairns for work purposes. This was the first time that I stayed at the Trilogy and I was disappointed. My room was tired and filthy as it hadn't been cleaned properly, there was a large crack in the bathroom mirror, the toilet wasn't clean, scratches in the wall and I had to pay for wi-fi. All the other hotels that I have stayed in cairns provide complementary wi-fi. Simply not good enough and not what I expected.

As a platinum Accor Member…no acknowledgement at check in until I mentioned my membership….then when checked in….I had to ask for the wifi pass word and drinks vouchers…went to my room…no bottle of water or welcome gift…the small things make a difference…not the first time I’ve been disappointed with this hotel…but it’s the last time

We will stay here on a regular basis as the location is so great. Pity there is not more car parking but nothing can be done about that. The esplanade view apartments are just fantastic and great value. But if you are not going to be in the rooms/apartment much why not go for a cheaper option with city views.