Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,022 reviews

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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,022 reviews

Customer review rating 4.0/5

Diane K. Friends - Confirmed reviews ALL

Reception staff were very accommodating and friendly. We had a x2 bedroom unit very spacious

Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our central location and the beautiful views from your room and balcony. It’s especially wonderful to know that our reception team made a positive impression with their friendly and accommodating service, and that you found your two-bedroom unit spacious and comfortable. We truly appreciate your kind words and hope to welcome you and your friends back again soon for another great stay. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 1.5/5

Andrea C. Business - Confirmed reviews ALL

I accidentally left my jumper in the hotel room- and when I called the hotel to enquire, I was promised on three different occasions that I would get a call back. I did not receive information back therefore I called a number of times, over the next few days trying to locate my jumper. The jumper was not located, even though I know that I left it there. These things happen, and it was my fault that I left it there - however, I am disappointed that I did not get the return/follow up that I was promised.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra Trilogy Cairns. I would like to sincerely apologise for the inconvenience and frustration you experienced while trying to locate your missing jumper, as well as for the lack of communication during the follow-up process. At Mantra Trilogy Cairns, we understand the importance of our guests' personal belongings and are committed to conducting thorough checks of all lost property items. We also strive to respond to guest inquiries promptly and keep our guests informed throughout the process. I regret that, on this occasion, we did not meet these expectations and that you did not receive the follow-up communication that was promised. While lost items can unfortunately be difficult to recover, we recognise that clear and timely communication is essential. Your feedback has been shared with the relevant team members and will be reviewed internally to help us improve our procedures and ensure a better experience for our guests in the future. Thank you again for bringing this matter to our attention. We value your feedback and appreciate the opportunity to learn from your experience. We hope to have the opportunity to welcome you back and provide you with the high standard of service you rightfully expect. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Sara F. Families - Confirmed reviews ALL

I thoroughly enjoyed my stay and would happily return. The staff were warm, welcoming, and always willing to help, making the experience even more enjoyable. I stayed in an ocean-view room, and the views were absolutely stunning. Waking up each morning to the sight of the ocean was a real highlight. The room was spacious, comfortable, and well-appointed, with plenty of room to relax. The large shower was another great feature and added to the overall comfort of the stay. The property was easy to navigate, with clear signage throughout, making everything simple and stress-free. Overall, a fantastic stay with friendly service, beautiful ocean views, and comfortable accommodation.

Thank you for taking the time to share your positive feedback regarding your stay at Mantra Trilogy Cairns. We are delighted to hear that you thoroughly enjoyed your experience with us and that our staff contributed to making your stay memorable. Our team strives to provide warm and welcoming service, and it is rewarding to know that their efforts resonated with you. It brings us immense joy to learn that you appreciated the stunning ocean views from your room. We understand how valuable a beautiful morning view can be, and we are pleased that the spacious and comfortable accommodations met your expectations. The large shower feature is indeed a favorite among our guests, and it is gratifying to hear that it added to your overall comfort. We are also glad to know that you found our property easy to navigate. Clear signage is an essential aspect of ensuring a stress-free experience for our guests, and it is wonderful to hear that you found it helpful. Your positive remarks about our friendly service, beautiful views, and comfortable accommodations inspire us to maintain our high standards. We look forward to welcoming you back for another fantastic stay in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Sean A. F. Business - Confirmed reviews ALL

Room was comfortable, hotel is well located and the staff were very friendly and helpful.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your room comfortable and appreciated our convenient location. It is also wonderful to know that our staff made A. positive impression with their friendliness and helpfulness. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 5.0/5

Manickam M. Business - Confirmed reviews ALL

Booked for a single night. Upgraded to a nice one bedroom suite with beach views. Really appreciated it. The front desk staff, especially Kim was very welcoming and easy to deal with. Car parking was not available as it was a first come first serve basis but plenty of street parking available.

Thank you for your fantastic review and perfect score! We’re thrilled to hear you enjoyed your stay and loved our location. It’s wonderful to know that you appreciated the upgrade to the one-bedroom suite with beach views, we’re glad we could make your stay a bit more special. Your kind words about our front desk team, especially Pim, mean a lot to us. We’ll be sure to pass along your compliments. We also appreciate your understanding regarding the parking situation and are happy that you found convenient alternatives nearby. We hope to welcome you back again soon for another memorable stay in Cairns, Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Other web-users rate our hotel

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  • 327 reviews 4.5/10 Amenities
  • 168 reviews 5.6/10 Pool

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