Mantra Trilogy Cairns

Customer review rating 3.9/5 1,841 reviews
Mantra Trilogy Cairns
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Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located on the Esplanade in the CBD of Cairns

  • 5 onsite Restaurants, IGA, Hair salon, massage and more

  • Room classes avail from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870
cairns
australia

Tel: +611300092872

Fax: (+61)7/40808001

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIPORT At 7km / 4.35 miles - Shuttle paying

GPS :-16.918636, 145.775751

Our accommodations

Designed for maximum comfort, Mantra Trilogy's hotel rooms and apartments let you keep your cool with roomy surrounds, air-conditioning and ceiling fans. Our Cairns apartments have fully equipped kitchen and laundry facilities as well as a separate dining area and spacious balconies with breathtaking ocean views.

Hotel

  • Max. number of persons: 2
  • Area: From 26
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Hotel Ocean

  • Max. number of persons: 2
  • Area: From 26
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom

  • Max. number of persons: 3
  • Area: From 58
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Bedroom Ocean

  • Max. number of persons: 3
  • Area: From 58
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Apartment

  • Max. number of persons: 5
  • Area: From 81
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bed Dual Key

  • Max. number of persons: 5
  • Area: From 84
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bed Ocean Dual Key

  • Max. number of persons: 5
  • Area: From 84
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom

  • Max. number of persons: 7
  • Area: From 119
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Ocean

  • Max. number of persons: 7
  • Area: From 119
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
Mantra Trilogy Cairns

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,841 reviews

Mouldy room/stench

Customer review rating 3.9/5

Soren M. Business - 13/02/2020 Confirmed reviews ALL

The mouldy smell in room was near un-liveable with aircon running. The dehumidifier on floor in corner of room a tell-tale sign as well as the mould growing through paint in the bathroom. I was unable to receive an invoice at time of departure- as this was a business trip I don’t find acceptable. It is now three days since visit, the $200 pre- authority is still against my account. This experience was not at all acceptable- I travel quite a bit with my work and will struggle to justify staying here again. The rate booked was obviously cheaper than your usual rates - second rate facilities /accommodation is not however acceptable. Should you wish to see photos, I am happy to provide them. I expect that the pre-auth will be reversed/removed immediately.

Great staff as always

Customer review rating 3.9/5

Michael O. Business - 13/02/2020 Confirmed reviews ALL

Nice Unit, great staff

the staff, location and ease of access are all very good.

Customer review rating 3.9/5

Graham Couples - 13/02/2020 Confirmed reviews ALL

The apartment was perfectly located and in seasonable condition. Some paint needs to be splashed around to tidy up the apartment presentation. Car parking could be improved.

satisfactory short stay

Customer review rating 3.9/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

good check in/out, smooth process, friendly staff room ok, very good bathroom, bed ok. room could have had a desk to enable computer work neat and tidy! great location. toilet roll holder is about to fall of the wall. will stay there again

Poor customer service, below average room

Customer review rating 3.9/5

Nicolas B. Couples - 12/02/2020 Confirmed reviews ALL

Upon entering your premises there was about 5 people queued up to check in, and two ladies serving one customer at a time together. As an Accor Plus member, I decided to use the priority check in lane which was empty. The ladies at the counter smiled to acknowledge my presence and finished serving the person who they were checking in, which is expected. They then proceeded to welcome and check in all the other waiting guests while I was standing there with my bags wondering when I would get served. Towards the end another customer came in, at the same time the office manager, Kate, came to the front desk, looked at me, and went straight to the other guest who had just walked in and served him while I was still standing there waiting to be welcomed. Once finished with all other guests in the lobby, the two ladies welcomed me to the hotel. Feeling fairly insulted, I quizzed them on what the lane I was standing in was for, to which they replied "Are you interested in becoming a member?" to which I replied "Is it some kind of program where you pay hundreds of dollars a year to get benefits like skipping the queue?" whilst showing them my membership card. To their credit they were apologetic, but their prior insult was already received. I had to wait about 10 minutes or so while they had the room checked for some reason, despite booking it several hours earlier. Apparently my Accor plus membership was not noted on the booking, despite the reservation email stating "Rate package - Accor plus daily stay", and this somehow caused a wait. No other guests had to sit in the lobby whilst the room was checked. Upon booking I paid a premium for an "Ocean View" room. The actual view was shared between the side of the other tower and a muddy bay. To be fair, the edge of the ocean was slightly visible by leaning over the edge of the balcony, this was disappointing. My Accor plus welcome drink, was sparkling water. When asked about it, the manager (Kate) said that its because the hotel did not have food and beverage facilities on site, despite the website stating that there is 4 restaurants on site and a liquor store, again disappointing.

Customer review rating 3.9/5

Flo Business - 12/02/2020 Confirmed reviews ALL

There was a lot of noise from outside, I found the pool after the second day. No signage on the wall or the lifts. The check in was very quick and too scripted, not very personable.

Well located

Customer review rating 3.9/5

Ashwini B. Couples - 11/02/2020 Confirmed reviews ALL

Reception staff are extremely friendly n helpful

Great location!

Customer review rating 3.9/5

Sandra Couples - 11/02/2020 Confirmed reviews ALL

Great room, expected a small room but surprisingly larger than l thought. Staff were great, rooms were clean, overall very satisfied.

Excellent location and amenities.

Customer review rating 3.9/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Great service with a friendly helpful team.

Excellent stay

Customer review rating 3.9/5

Sharon B. Business - 11/02/2020 Confirmed reviews ALL

In Cairns for business just for one night. Room was very comfortable clean good bed and pillows which is important. The Charge back for restaurants is very pro active if staying for business. Close to restaurants, local IGA store if needed. Humidifier in room which was excellent due to the humidity. Coffee and condiments in the room were very welcome as we had an early start and the quick checkout was welcome.

great location, lovely room

Customer review rating 3.9/5

Kat M. Families - 10/02/2020 Confirmed reviews ALL

We loved our stay at the Mantra Trilogy. Our room was spacious, comfortable and clean. Kids loved the pool. The grounds were beautifully maintained. Reception staff very helpful. No free Wifi in the rooms is a disaster though.

Good location, nice pool and room

Customer review rating 3.9/5

Phil Couples - 10/02/2020 Confirmed reviews ALL

Stayed for 4 nights, wish I stayed longer. Excellent hotel will deff come back next time I’m in cairns. Staff was nice too. Close to shops, esplanade and everything you need.

Great Location

Customer review rating 3.9/5

Rod Business - 10/02/2020 Confirmed reviews ALL

I was met at reception by friendly helpful staff, the room was very clean and comfy. The hotel is located walking distance for CBD and 1 minute walk from restaurants and bars . Look foward to stay here again.

well located to eating places

Customer review rating 3.9/5

Sharon Business - 10/02/2020 Confirmed reviews ALL

was a great location for my stay and the room was comfortable

Excellent location and nice views from room

Customer review rating 3.9/5

Ellen B. Solo - 10/02/2020 Confirmed reviews ALL

Staff very good. Had issues with room refrigerator phone not working . Was assigned another room promptly. Sheer curtains were grubby. Would be handy to have a concierge when collecting luggage as staff very busy at checkin

Great stay

Customer review rating 3.9/5

Narelle R. Business - 09/02/2020 Confirmed reviews ALL

Friendly staff Nice location Good room Easy to walk to get dinner and breakfast Love that the motel staff work 24/7, as I left at 4.30am and was supported to check out

Customer review rating 3.9/5

Blake S. Solo - 09/02/2020 Confirmed reviews ALL

Very happy with my stay great sevice will definitely coming back

Great location

Customer review rating 3.9/5

Gary Business - 09/02/2020 Confirmed reviews ALL

unusual smell in room, musty

Nice location but inconvenient lobby wifi

Customer review rating 3.9/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

This is a well situated hotel a short walk to the Esplanade and huge public pool, to restaurants, bars and shops as well as the Casino and wharves. We arrived by 9:30 am and were able to get our room only 1/2 hour before the 2 pm guarantee. The room was spacious with a king size bed, two upholstered chairs to sit on, a console with dishes and cutlery for two and a small fridge and microwave. The double closet with mirrored doors came with 10 attached hangers. The 4 piece bathroom was dated but adequate. The 3 foot (1 metre) balcony was big enough for two comfortable chairs and a small table. The pool was very nice with lounge chairs and tables and umbrellas. There was a 25 metre double swim lane, a deep leisure space and a shallower divided section for children. Free wifi was only available in the lobby which was inconvenient but other than that a very pleasant stay.

Pleasant experience

Customer review rating 3.9/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Relaxing and pleasant stay. Easy location.

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