Mantra Trilogy Cairns

The bed wasn't separated as requested. Bathroom light tripped out. Humidifier only worked on the first day. Had major problems with key and elevator. Had them re programmed 3 times.

We have stayed at the Mantra Trilogy on many occasions and each occasion we have been delighted The staff are always cheerful and efficient. They are very willing to booking day trips for you or anything else you may desire. Can highly recommend.

We got moved to another room on the 8th floor and although there were no ants in the bed like the first room there were still ants everywhere in the living room and kitchen.

A weekend to celebrate a friends birthday from afar

We stayed at Mantra as a last minute decision to stay there due COVID-19. We have stayed there a few times before. I was disappointed that the price was no cheaper than when we stayed there a year ago. In such uncertain times, it would have been nice to have evidence of some precautions except a hand sanitizer on the counter, concern or empathy. We were quite distressed on arrival.

Stayed three nights, lovely central accommodation close to amenities, shops, restaurants etc. and the esplanades. Modern decor with lovely linen and towels. Swimming pool and balcony a bonus

Very disappointing, inexperienced receptionist... who when asking her questions had to ask another staff member first ... say to us “can you wait a minute “ every time... very unprofessional! Being a Mantra Plus member... then to be told no longer is this membership accepted here ... only Accor limitless... I said I was also a member of that ... then told was not high enough member to receive anything like water... being treated like a third class person there, was really was not an enjoyable experience at all! The closure of the pool ... when everything else was closed due to the Virus was Unnecessary, when it could have been Easily managed with social distancing.. at least. No other places in Cairns closed their pools., as we had friends also stranded in cairns in various accommodation and they where treated much better and kinder at their accommodation. The furniture in our accommodation was old and dated as well as dirty with Visible. Dust everywhere ( which we cleaned and Disinfected ourselves ...we could have been easily upgraded on arrival.. but instead treated like third rate persons.

Had a great stay the staff at the reception make it a lot easier and comfortable!

The room was very spacious with a fantastic view from the impressively large and well equipped balcony. The room also had a lovely walk-in shower. It was just a little bit of a shame that the furnishings could have been a little more up-to-date, showing obvious wear on fittings and furnishings. That and only being able to get free WiFi in the lobby and not the room being the reasons for only giving 9 out of 10 rating. The staff were fantastic. Friendly, welcoming and helpful

We enjoyed a wonderful stay at Mantra Trilogy this past week. The location and views are faultless, the apartment was clean and comfortable. The staff were friendly and helpful.

Room smelt like the door hadn’t been open in months it was stuffy The light starting to Vibrate halfway during the night kept me up for hours The Dehumidifier was noisy and thowning out heat like a heater with Strict signs on it saying if you play with it you’ll be fined All I wanted was a room for 1 good nights sleep

Had a nice and comfortable stay, breakfast facilities were great!

Great friendly staff

Nothing outstanding Took a lift to a basic room with dirty outdoor chairs on the balcony and no table

Awesome experience fabulous staff lots to do close to hotel