Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,000 reviews

Mantra Trilogy Cairns - Image 1
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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,000 reviews

Customer review rating 3.0/5

Frank W. Couples - Confirmed reviews ALL

Great location clean residence. Room is very small thou.

Thank you for your feedback. We appreciate your kind words regarding our location and cleanliness. However, we understand that the size of the room did not meet your expectations. Your comments are valuable to us as we strive to enhance our guests' experiences. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Andrew P. Couples - Confirmed reviews ALL

Room was very sterile, no artwork on the walls, the wardrobe was a storage room with 4 chests of drawers stashed on them!! Curtain would not open, chain cog stripped!!

Thank you for sharing your feedback regarding your recent stay. We regret that your room did not meet your expectations and that you encountered issues with the curtains and wardrobe. Your comments are valuable to us, and we will take them into consideration for future improvements. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Tomohisa N. Business - Confirmed reviews ALL

It took fair bit of time to check in as the payment was not validated for some reasons. But staff were very friendly and sort things out in well manner.

Thank you for sharing your feedback. We appreciate your comments regarding our location and the friendliness of our staff. We apologise for the inconvenience you experienced during the check-in process and will review our procedures to enhance guest experiences in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.5/5

Flora W. Business - Confirmed reviews ALL

It was good but unfortunately there were big cockroaches in the unit

Thank you for your feedback regarding your recent stay. We sincerely apologise for the presence of pests in your unit, as we strive to maintain a clean and comfortable environment for all guests. Best Regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.5/5

Justine C. Friends - Confirmed reviews ALL

Great location right on the front but unfortunately, we didn’t have a sea view. Our room was large with great facilities but a little dated and damp feeling due to the climate. We couldn’t adjust the air conditioning in one of our rooms, so it was very cold. Staff were very helpful and tried to fix it but couldn’t. They provided blankets as requested instead.

Thank you for taking the time to share your feedback regarding your recent stay at Mantra Trilogy Cairns. We are pleased to hear that you appreciated our central location, the size of your room, and the helpfulness of our staff. However, we regret to learn that certain aspects of your experience did not meet your expectations. We acknowledge your concerns regarding the condition of the furniture and the bathroom. Your feedback is invaluable and will be shared with our maintenance team for their consideration. Furthermore, we apologise for the inconvenience caused by the air conditioning issue and the bedding situation. We strive to ensure our guests are comfortable, and we appreciate your understanding as our staff attempted to assist. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Other web-users rate our hotel

  • 1,001 reviews 8.4/10 Location
  • 1,389 reviews 6.4/10 Room
  • 919 reviews 8.1/10 Service
  • 68 reviews 4/10 WiFi
  • 548 reviews 4.7/10 Cleanliness
  • 512 reviews 5.6/10 Comfort
  • 167 reviews 6.3/10 Pool
  • 26 reviews 3.8/10 Breakfast

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