Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 1,998 reviews

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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,998 reviews

TripAdvisor Rating  3.4/5  3,001 reviews

Customer review rating 1.0/5

Ryan M. Solo - Confirmed reviews ALL

Felt dirty old and just not comfortable was yuck - value compared to others in town for the same price and way way way nicer - im someone that stays one night every week, i was looking for a new hotel but this isnt going to be it - and then $100 deposit really

Customer review rating 5.0/5

Dickson M. Business - Confirmed reviews ALL

Great view. Clean and comfortable room. Free welcome drink on offer.

Thank you for your positive feedback regarding your stay. We are thrilled to hear that you found your room clean and comfortable, and enjoyed the great view along with the complimentary welcome drink. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Jenny D. Families - Confirmed reviews ALL

Staff are friendly and wonderful. The only bad experience we had is that the smoke alarm had gone off within 30 mins of check-in and we had to evacuate and wait outside on the Esplanade and by the time we went to Abbott St Entrance (Front Reception) to find out if we were in the right Assembly Area/Muster Point for the Fire Evac, we were told that we could go back into the building but found that our building still had the fire alarm drill going on for another 20 mins before it stopped. obviously it's not hotel/staff fault that fire alarm went off but we just didn't have enough time to see where to go to in case of fire alarm

Thank you for taking the time to share your experience at Mantra Trilogy Cairns. We are pleased to hear that you appreciated our convenient location and the friendliness of our staff. We understand that the unexpected fire alarm situation was unsettling, and we genuinely apologise for any confusion you experienced during the evacuation. Safety procedures, including fire alarms, are essential for ensuring the well-being of our guests, and it is unfortunate that this occurred shortly after your arrival. We recognise that clear signage and communication during such events are crucial, and we appreciate your feedback on this matter. It is our goal to ensure all guests feel secure and informed. Thank you again for your kind words and constructive feedback. We hope to welcome you back in the future for a more seamless experience. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Poor, low quality

TripAdvisor rating 1.0/5

Ashley S TripAdvisor review

Praise sandwich...Location is fantastic - near water, resturants and entertainment. Atmosphere - average. Room - average. The integrated cupboard door in front of fridge had a cabin hook screwed to the door in lieu of repairing the hinges and magnetic door catch as designed (low quality band aid solution). On the 5 day the room had not been serviced and needed to be requested (the humidity even with A/C was high). The All Accor internet site housekeeping policy states the rooms are serviced every 3 days. The bed sheets stunk, the overflowing rubbish bin stunk the mold in the bathroom was disgusting. I am a traveller for business and liesure and member of All Accor and am considering my liklihood of recommendation now...

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and its convenient access to local attractions. At the same time, I sincerely apologise for the shortcomings you experienced during your visit. It is disappointing to learn that your room was not serviced as expected and that issues relating to cleanliness and maintenance detracted from your stay. While our housekeeping services operate on a limited schedule, we acknowledge that this was not clearly communicated and did not meet your expectations. We will be reviewing our website and guest information to ensure this is more transparent. Please also be assured that we take cleanliness very seriously, and your comments regarding the bed linens and bathroom condition have been shared with our team for immediate review and improvement. We truly value your feedback and your loyalty as an ALL – Accor Live Limitless member. We hope you will consider staying with us again in the future, allowing us the opportunity to restore your confidence and provide you with the quality experience you deserve. Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.5/5

Chris S. Families - Confirmed reviews ALL

My first booking was not recorded lucky I phoned up to check .It was for 5 guests but when I got there there was only a booking for 4 guests the sofa was comfortable. I would consider a revavamp of your swimming pool lots of tiles missing and those steps lots of young kids swimming into them

Thank you for your feedback regarding your recent stay. I sincerely apologise for the confusion with your booking and appreciate your diligence in confirming it. Your comments about the pool's condition are noted, as we are always looking for ways to enhance our facilities for guest safety and enjoyment. We value your insights and appreciate you bringing these matters to our attention. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

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Other web-users rate our hotel

  • 995 reviews 8.3/10 Location
  • 1,388 reviews 6.5/10 Room
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  • 69 reviews 4/10 WiFi
  • 538 reviews 4.8/10 Cleanliness
  • 511 reviews 5.7/10 Comfort
  • 166 reviews 5.9/10 Pool
  • 26 reviews 3.8/10 Breakfast

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