Mantra Trilogy Cairns 4 stars

Customer review rating (ALL Rating) 4.2/5 2,049 reviews

Mantra Trilogy Cairns - Image 1
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101 105 Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

Our accommodation(s)

Hotel location

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

GPS:-16.918636, 145.775751

Telephone
Fax +61 7 4080 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,049 reviews

Customer review rating 5.0/5

Steven H. Business - Confirmed reviews ALL

fantastic service

Thank you for your kind words regarding our service at Mantra Trilogy Cairns. We strive to provide exceptional hospitality and it is gratifying to hear that our efforts have resonated with you. Your feedback is greatly appreciated and motivates our team to continue delivering outstanding experiences for all our guests. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 2.0/5

Richard L. Business - Confirmed reviews ALL

Disability room and tower 3 , not a winning combination

Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise that your experience did not meet your expectations, and your preferences have been added to your profile. We strive to provide comfortable accommodations for all our guests, and your comments will be taken into consideration as we continuously work to enhance our services. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 4.0/5

Paul B. Business - Confirmed reviews ALL

Room was quite large, but strange they didn’t have a desk or chair. The TV was sitting on some sort of desk type thing but it was too far away from the bed to actually use as a desk the fridge and kettle etc. Was under the TV, but it was quite hard to get to. The room was clean and spacious, the shower head was leaking. But otherwise, everything in the room worked well

Thank you for taking the time to share your feedback regarding your recent stay at Mantra Trilogy Cairns. We are pleased to hear that you found your room to be clean, spacious, and centrally located, enhancing your overall experience. We appreciate your observations concerning the room's layout, specifically the absence of a dedicated desk and chair. Guest comfort and convenience are paramount, and your insights will assist us in evaluating our room configurations. Furthermore, we apologise for any inconvenience caused by the shower head leak and the accessibility of the fridge and kettle. Our maintenance team regularly conducts inspections, and we will ensure that your comments are taken into account for future improvements. We are grateful for your positive remarks regarding the functionality of the room, and we hope the overall experience met your expectations. Thank you once again for your valuable feedback, and we look forward to welcoming you back to Mantra Trilogy Cairns in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 1.0/5

Trent L. Business - Confirmed reviews ALL

the room smelt moldy & blankets were not musky & smelly. i went to woolies & brought Glen 20 to try to make the room smell better. i did hear a few other customers on check in complain about the same issue

Thank you for sharing your feedback regarding your recent stay. We sincerely apologise for the discomfort you experienced due to the conditions of your room. We take cleanliness very seriously and will investigate the matter further to ensure our standards are upheld. Your comments are invaluable as they guide us in making necessary improvements. We appreciate your understanding and hope to welcome you again under better circumstances. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Customer review rating 3.0/5

L. L. Business - Confirmed reviews ALL

Location and convenience

Thank you for sharing your feedback regarding your recent visit. We’re pleased to hear you appreciated our prime location and the convenience it offers.I sincerely apologise for the issue with the stained bed sheets. This does not reflect the standards we strive to maintain, and I will be addressing this with our housekeeping team. Your feedback is greatly valued as we continue working to improve the experience for all our guests. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Other web-users rate our hotel

  • 1,009 reviews 8.3/10 Location
  • 1,412 reviews 6.4/10 Room
  • 930 reviews 8/10 Service
  • 69 reviews 3.5/10 WiFi
  • 564 reviews 4.4/10 Cleanliness
  • 521 reviews 5.7/10 Comfort
  • 324 reviews 4.7/10 Amenities
  • 162 reviews 6.5/10 Pool

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