Mantra Trilogy Cairns

Staff were nice, walls were very marked, a random balloon in the cupboard, tags left in the closest.

We were really angry as the Hotel DO NOT provide free WIFI for it’s customers, and even have to pay 15 dollars for only 3 GB per day. In today’s tourism it should be free.

Great location, close to everything, staff were helpful, nice large swimming pool, 2 bed dual key rooms were great, spacious and having full kitchen/laundry facilities was great for our family of 5. IGA convenience store right below the hotel along with shops, restaurants and Night Markets a short few minutes. A few minor issues, air con in one room didnt work at times, gym was closed due to Covid, any time you need soap, towels, rubbish bags etc..you had to walk to reception which can be quite a distance when staying in towers further away, bolconys face each other so noise can be heard across the way. One night a room was blasting music after midnight with sliding doors wide open. When I contacted reception about it they said they couldnt do anything as the room was a resident and would not answer when knocking on their door, no contact number?? The entire complex could hear the noise.

Pretty good, staff were very helpful. Hotel lobby on my level smelt like stale cigarettes. Not very nice for a non smoker.

Good clean accommodation. Well located in Cairns.

Room was very smelly, in a state of disrepair. Didn’t get our mid week service either. Overall disappointed - doesn’t represent a 4 star hotel and not well represented by the pictures online

We had workman come into our room twice without notice. First time was naked on bed and they came directly into room without knocking. Second time we came into room and they were there. Wallets and purse sitting on table.

Room was well equipped however floor and balcony could have done with a good mop. Staff and reception were excellent.

Spacious family room with ‘to die for’ views over Trinity Inlet and the Boardwalk. Cafes at the doorstep and convenient IGA next door for our daily paper and snacks. The staff were all friendly and welcoming and very efficient at check in and check out. Secure lifts and door access made us feel comfortable. Our three bedroom apartment on the 10th floor felt like a mansion with separate media room and laundry and the master suite as large as small unit. Although the floors and carpets are all tired and in need of renewal the two bathrooms and three toilets meant we three sisters were never inconvenienced. We did not use the pool but it looked inviting from our apartment. We look forward to staying at Mantra Trilogy again.

Great location, unit had all that we needed.

Unfortunately I worked for most of it, I'll need ymto return for a more restful experience. Maybe in a little larger room.

Comfortable bed, had a good view, friendly staff. Only thing I'd like to say is that it was embarassing having to ask for more toilet paper as rooms arent serviced unless you have 8 or more days stay. I suggest there's at least 1 spare roll per room

Good location, staff friendly, good amenities.

Just a few things, it might be an idea to maybe spray your rooms with a air freshner or febreese as the room had abit of a musky smell to it, shower door has no latch so shower head was on a slant and last of I had family stay floor above me but we couldn't get to each others floors with our cards other then that was a great place to stay, central to what we needed

Very good service from all staff.