The Reef House Palm Cove - MGallery 5 stars

Customer review rating 4.6/5 2,304 reviews

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The Reef House Palm Cove - MGallery
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Hotel extras

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Information message

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodation(s)

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: 2
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Room 1 King bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 44 / 474 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Non contractual photo

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,304 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,153 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Welcomed

Customer review rating 4.6/5

Darran W. Couples - 17/01/2021 Confirmed reviews ALL

Very friendly staff, especially Norm, Cedric, Andre and the the bloke from Mauritius.

Very relaxing, great facilities and friendly staff

Customer review rating 4.6/5

Paul A. E. A. Couples - 17/01/2021 Confirmed reviews ALL

We had a beautiful time by the pool, enjoying a lovely dinner and numerous lunches. The pool bar is very user friendly and staff always on hand to assist with any queries. Rooms are very comfortable with a big King Size bed and beautiful balcony with spa. The spa by the pool was regularly frequented to ease the body and mind. The welcoming greeting by staff with refreshing cocktail. We will definetely return again soon.

Most enjoyable stay - Excellent

Customer review rating 4.6/5

Frank D. C. Families - 16/01/2021 Confirmed reviews ALL

I've travelled a lot in my years and The Reef House Palm Cove is definitely the best.. the service, accommodation and staff are of high standard especially the man at the desk called Fabian, 10 out of 10. Thank you for a great stay.

Great location and beach outlook

Customer review rating 4.6/5

Irene Z. Couples - 16/01/2021 Confirmed reviews ALL

We loved the colonial & historical character of The Reef House. Staff are a highlight, providing a personal touch and always helpful. I'd love to visit again in the future but would like to see some upgrade to the bathrooms in particular.

great stay

Customer review rating 4.6/5

Stephanie H. Couples - 15/01/2021 Confirmed reviews ALL

relaxing, comfortable, fabulous staff always happy to assist with any request, older style hotel but staff and ambience in all areas of hotel were exceptional, very happy and would recommend to our friends and family.

Bonjour Stuart & Stephanie H., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Hotel The Reef House and Spa Palm Cove

Friendly Staff

Customer review rating 4.6/5

Cherrol Friends - 14/01/2021 Confirmed reviews ALL

Our recent stay at The Reef House was made most enjoyable by the friendly and obliging staff. They genuinely cared about us and wanted us to have a good time. Any complaints were attended to promptly. If we were leaving or returning to the hotel they enquired about our day. Karolina was exceptionally good. Also the extras were appreciated such as welcome drink and cool towel, sorbet by the pool, and happy hour with cocktails and canapés. Breakfast serves were generous and tasty and our room was clean. The location of The Reef House is ideal - on the beach front and so many eating places within walking distance.

Bonjour Cherrol & Clive W., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

All You Could Ever Want From A Relaxing Holiday

Customer review rating 4.6/5

Jules Couples - 14/01/2021 Confirmed reviews ALL

During our stay at the Reef House in Palm Cove, we felt well cared from the minute we arrived, to the - very sad - moment we left. The property was beautiful, well run and well cared for, with a great location in the heart of Palm Cove. The team was always friendly, efficient and helpful. We loved the positioning of our room, the fact that there was an adults only pool, and that the Brigadier's Lounge provided a communal space to relax. Evening cocktails and afternoon sorbets were an added bonus! We couldn't recommend the Reef House enough. We look forward to our return!

Bonjour Jules & Adrian D., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge General Manager The Reef House and Spa Palm Cove

Great stay over New Year

Customer review rating 4.6/5

Russ B. Couples - 14/01/2021 Confirmed reviews ALL

We stayed over New Year and it was a lovely relaxing end to a rough year. We were in room 102 and we loved the location of it, as it was at the front we could see the sea and it had a lovely private feel with the planting around it. We had breakfast included in our deal and it was very good, much more than anticipated – we expected the continental breakfast but we got that and an item off the menu, which meant you got a very good breakfast every day. We enjoyed the sorbet by the pool at 3pm, it was a lovely little bonus and really did help cool you down. We attended the happy hour drinks and each day was a different special with canape. There is nothing we could say didn't meet expectations, everything exceeded them. All the staff were friendly and helpful. We look forward to returning again.

Bonjour Abigail B., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Wonderful getaway

Customer review rating 4.6/5

Susan &. J. Couples - 12/01/2021 Confirmed reviews ALL

Excellent property, check in staff were very efficient, loved learning of the property history. The level of service with welcome drink, strawberry sorbet...served to us at the pool was wonderful. Our ground level room was well equipped and bed very comfortable. Pools and gardens very well maintained. The only blemish was on our arrival for our pre-booked dinner reservation, our table was not ready and once seated we waited half an hour before we could order a drink. Worth the wait as our meal was excellent. Sadly only had one night, but will definitely return to this fantastic property. Highly recommended.

Bonjour Susan P., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Excellent location

Customer review rating 4.6/5

Geoff Couples - 12/01/2021 Confirmed reviews ALL

Superb service and meals. The suite would benefit from an update but still pretty good

Dear Geoff B., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Not 5 star

Customer review rating 4.6/5

Anon Families - 11/01/2021 Confirmed reviews ALL

Hotel needs work, service could also be improved. I understand you can't do a buffet due to covid but a small side plate of fruit for 3 people is a bit tight. Plus more selections should be able to be made like you would with a buffet breakfast. The rooms on the ground floor are terrible due to the noise from the cane toads - you need to install double glazing. We moved rooms as we were up all night with the sound.

Dear Jennifer C., Thank you for taking the time to tell us about your experience at the The Reef House Palm Cove - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Friendly staff and great stay

Customer review rating 4.6/5

Isabella T. Couples - 11/01/2021 Confirmed reviews ALL

We had ana amazing stay, the staff all went above and beyond such great service. The rooms were cleaned extremely well daily and the hotel its self was very clean. We will be coming back

Bonjour Isabella T., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Repeat Visitors

Customer review rating 4.6/5

Alan S. Couples - 10/01/2021 Confirmed reviews ALL

Rainy season but all was very fine. Swam, ate, drank, and walked the beach. Sometimes in the rain and other times in the sun. Certain excitement about storms especially if observing from the balcony with drink in hand. A refreshing experience that we will repeat asap, everything considered ......

Dear Alan S, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Very nice unsatisfied

Customer review rating 4.6/5

Matt L. Couples - 09/01/2021 Confirmed reviews ALL

Very disappointed my room was 550 a night And felt like a box with no view.this was our honeymoon and it was a complete flop.. From video of the room before we booked to the actual room it was nothing like we expected. From looking around during our stay we had the worst room in the hotel. My newly wife cried every night so we will never recommend or return to the reef house. Sorry just being honest

Dear Matthew L., Thank you for taking the time to tell us about your experience at the The Reef House Palm Cove - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Excellent Hotel

Customer review rating 4.6/5

Michael G. Couples - 07/01/2021 Confirmed reviews ALL

Outstanding service, fantastic big room with spa and balcony. Cedric and the staff went out of their way to ensure we had a great stay. The ambience and feel of the hotel is second to none. My wife and I will most certainly be back.

Dear Michael G., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove
Customer review rating 4.6/5

Anonymous Couples - 07/01/2021 Confirmed reviews ALL

The Reef House is a wonderful relaxing resort, the room is spacious (recommend ground floor room overlooking pool) Dinner is superb, all staff lovely and friendly. Best resort in Palm Cove.

Dear Angela W., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

The perfect holiday

Customer review rating 4.6/5

Mark M. Families - 07/01/2021 Confirmed reviews ALL

The stay was very satisfying

Dear Mark M., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great Location Excellent staff

Customer review rating 4.6/5

Donna L. Couples - 06/01/2021 Confirmed reviews ALL

This was our 6 year at The Reef House Palm Cove for New Years. As usual the accommodation was what we have expected. Having requested the sae room each time. The restaurant food is 5 star. New Years Eve Degustation Menu was excellent soo delicious and enjoy the atmosphere immensely. We are welcomed back each time like family members.

Dear Rob & Donna L., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great Staff makes for a Great Stay

Customer review rating 4.6/5

Kaarl Couples - 05/01/2021 Confirmed reviews ALL

My schedule was very tight and the concierge and reception team identified this and arranged for all transfers in private car which allowed me to enjoy my visit without worrying about the logistics. The team went over and above to help me. Good work Cedric and Jackie . The food and bevergage was delightful along with the service.

Bonjour Kaarl, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Centrally located and very convenient to everything - recommend staying here.

Customer review rating 4.6/5

Valerie S. Families - 05/01/2021 Confirmed reviews ALL

The Reef House is fantastic, however, the staff at all times were just amazing - from the cleaning staff to front of house, waiting staff, etc. etc. without a doubt ALL STAFF went above and beyond to make sure that we, their guests were treated to the highest standard. You as their employers should be more than happy to be represented by them. We would certainly stay with you at the Reef House should we ever be back in Cairns. We were there for our granddaughters wedding on the beach on the 18th December and stayed with you from 15th to 20th. At all times we were more than satisfied with everything.

Bonjour Valerie, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallerie

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