The Reef House Palm Cove - MGallery 5 stars

We thoroughly enjoyed our time at the Reef House. It has a wonderful location and an interesting history. We are locals and have long known the Reef House, watching with interest the various changes over the years. We particularly like the homely atmosphere and welcoming feel eg complimentary drinks and snacks late afternoon. We’ll be back!!

wonderful, relaxing time. Friendly attentive staff

A lovely colonial style property, but now very tired and in need of refurbishment.

The stay was great and was certainly up to the standard expected. If I have one area of improvement, it was in relation to the continental breakfast supplied. Notwithstanding Covid 19, the breakfast appeared to be an assortment of supplies cobbled together from Woolworths. We were offered Coco pops, Croissants out of a packet, bottled juice, packet cheese and processed ham. Not very 5 star. There was no reason that all of these items could not have been upgraded with more appropriate fare.

Great stay, staff were getting back into the swing of things after COVID 19 shutdown but really worked hard at giving all the guests a lovely experience. Position is perfect and outlook from restaurant so relaxing.

Relaxing. We had a great deal with lots of added bonuses.

I found the hotel overpriced in comparison to other hotels that I have stayed in that are part of the Accor family.

Accomodating, clean, friendly, classy room, great outlook of beach. Kitchen nearly always open! Thorough cleaning and comfortable. You actually don't have to leave the Reef House.

We really enjoyed our stay with lovely breakfast and good amenities and lovely friendly atmosphere. Very much enjoyed the extra activities on especially yoga. We will return again.

We love your hotel, its ambience, its colonial feel, the beautiful rooms and extremely comfortable bed plus your genuinely warm and helpful staff.

We enjoyed our stay, the breakfasts were very good, the room was decorated nicely and we thought the nightly punch and canapés was lovely - something other places don't offer which helps to put Reef House ahead of other hotels.

Nice and clean room with a pool view.

This was our second visit to Reef House and whilst we enjoyed our 5 night stay there were a couple of issues. Firstly our room ..... Room 231 was smaller and not as well positioned as the room on our previous visit. When we arrived we noticed that the outside of the sliding shutters had not been cleaned, it looked like, for some time. There were also black marks on the balcony tiles, I assume due to poor drainage from the balcony. The sliding baskets in the wardrobe were worn and rusty, could not be used and the bed sounded as though it was going to fall to bits every time you got in or out. The creaking and cracking from the base was quite off putting. Outside the timber slats on the kitchen end facing the mineral pool could do with some attention and the pool security closures were worn and loose. These are not the sort of things one would expect in a 5 star resort. On the plus side the staff were fantastic, the meals were very good however quite a small dinner choice menu which would have benefited from the addition of some salads from the lunch menu. Would probably stay at Reef House again but would request a different room and certainly one without a 'four poster' bed.

We just loved it... Calm, relaxing, great service, good location, well designed, etc. We also HIGHLY appreciated being upgraded for our honeymoon <3

Staff were excellent, great pool, very quite, loved the cocktails,sorbet by the poo;l and the twilight punch.