The Reef House Palm Cove - MGallery 5 stars

TripAdvisor rating 4.5/5 1,062 reviews
The Reef House Palm Cove - MGallery
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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodations

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: 2
  • Area: From 34
  • Views: Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: 2
  • Area: From 53
  • Views: Garden side, Pool side, Patio, Park view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Room 1 King bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Spa Suite 1 King bed

  • Max. number of persons: 3
  • Area: From 66
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Suite 1 King bed

  • Max. number of persons: 2
  • Area: From 50
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds

  • Max. number of persons: 4
  • Area: From 105
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Premier Spa Apartment 1 King bed

  • Max. number of persons: 3
  • Area: From 66
  • Views: Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Studio Apartment 1 King or 2 Double Beds

  • Max. number of persons: 4
  • Area: From 53
  • Views: Patio, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Spa Apartment 1 King Bed

  • Max. number of persons: 2
  • Area: From 50
  • Views: Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

2 Bedroom Spa Apartment 2 King beds

  • Max. number of persons: 4
  • Area: From 105
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds

  • Max. number of persons: 8
  • Area: From 135
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Photo non contractuelle / Strictly non binding

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,991 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,062 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Enjoyable Stay

Customer review rating 4.6/5

Jason Couples - 29/11/2019 Confirmed reviews ALL

Lovely quiet hotel with beautiful decor. Great place to come and leave kids at home. Adults only pool great idea, nice a relaxing. They recognised my Platinum status with room upgrade, gift and complimentary breakfast. Had dinner at hotel restaurant which was amazing. Will definitely stay there again.

Fabulous place

Customer review rating 4.6/5

Adele &. M. Couples - 28/11/2019 Confirmed reviews ALL

We booked a 5 night all inclusive package and couldn't have been more satisfied with the overall experience. our room was spacious with a lovely view over the pool. the facilities were quiet and our dining experiences there very good. the most outstanding feature though was the friendliness of the staff, they were amazing.

Its was everything I was expecting, but more.

Customer review rating 4.6/5

Neil H. Solo - 27/11/2019 Confirmed reviews ALL

The staff were welcoming, attentive and friendly. My room was spacious, quiet and very comfortable. I loved realaxing by the pools and enjoyed my massage at the Day Spa. Breakfast was pleniful and it was so nice to sit eating with the breeze coming off thew ocean. I ate in the restuarant every night and never considered eating anywhere else. The food was to die for and the wating staff were always friendly and polite. I loved my time at the resort and it felt like a home away from home. I will be back.

Great Holiday

Customer review rating 4.6/5

L. Z. Couples - 25/11/2019 Confirmed reviews ALL

Nice, clean Apartment, great swimming pools. The Reef House breakfast was amazing, special thanks to Karrie !

Relaxing, the resort's staff were friendly attentive and efficient.

Customer review rating 4.6/5

Mark B. Couples - 24/11/2019 Confirmed reviews ALL

We had a relaxing and stress free time. The resort is well situated within the Palm Cove precinct and serves as a great jumping off place to explore the Daintree and Atherton Tablelands areas. The resort staff are knowledgeable, and approachable and we were looked after well. Our room was serviced everyday unlike some other hotels that we have stayed in recently and we appreciated the high level of room service. The restaurant menu was exciting and the food was delicious, Our compliments to the chef. On our arrival we were given a tour of the resort by our friendly receptionist which was very welcoming.

Beautiful and relaxing, it was a pleasure start to finish

Customer review rating 4.6/5

Josh Couples - 23/11/2019 Confirmed reviews ALL

We have to first say that the staff were exceptional. always courteous and friendly and just very good at their jobs - you're very lucky to have such great people working for the hotel. And we were also pleased to see how diverse the staff was, old and young men and women from so many different nationalities and races: that was another really welcoming aspect we felt. On arrival we discovered that we had been upgraded to a lovely king suite, such a nice surprise. The room was immaculately clean and had a warm and welcoming feel that made us immediately feel relaxed and at home. Honestly we had such a wonderful stay at your hotel, it was luxurious without feeling overwhelming or stuffy, relaxed without being completely informal and quiet without feeling boring. We will remember our stay forever.

Customer review rating 4.6/5

Susan M. Couples - 23/11/2019 Confirmed reviews ALL

We had a lovely relaxing 5 days at The Reef House. First time with you but would definetly go back. Staff were amazing, so extremely helpful. Emily on reception and Bernard on cocktails a special mention!!

Absolutely perfect.

Customer review rating 4.6/5

Gary P. Couples - 23/11/2019 Confirmed reviews ALL

Everything was perfect. Comfortable clean and staff very friendly and professional. Food is the best. Wine is very expensive. The pools are beautiful and clean and perfect temperature. Daily punch is a great idea and a chance to mingle with other guests. Snacks served with punch is always fresh and tasty. Rooms and beds are extremely comfortable and always perfectly cleaned.

MRS

Customer review rating 4.6/5

Kim D. Families - 23/11/2019 Confirmed reviews ALL

The accomodation was lovely , the villa was clean, beds were comfy. Lacking - tea towels, dish washing liquid, dish washer tablets. Nothing at all for the BBQ . The cane sofas were not comfortable

excellent

Customer review rating 4.6/5

Tony Couples - 21/11/2019 Confirmed reviews ALL

Nice room, complimentary sparkling wine appreciated, excellent food at restaurant, friendly staff etc.

Inspiring and energising

Customer review rating 4.6/5

Gavin M. Couples - 18/11/2019 Confirmed reviews ALL

From the moment we arrived and were upgraded to the 2 bedroom apartment to the moment we departed, we felt very welcome, comfortable and relaxed. While we were only there for a short time, our experience was such that we will return again to Palm Cove and Reef House.

Customer review rating 4.6/5

John J. Couples - 15/11/2019 Confirmed reviews ALL

the only problem that I found was there were no towel racks to hang towels on after we had our shower, so we had to have fresh towels each day.

Enjoyable

Customer review rating 4.6/5

Lesley H. A. L. T. Friends - 12/11/2019 Confirmed reviews ALL

We thought the room needed "sprucing up", painting and replacing tiles on floors.

Dear Lesley & Louise, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. I'm happy knowing that you find our hotel enjoyable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

We had a very beautiful stay at the Reef House.

Customer review rating 4.6/5

Michelle S. Couples - 10/11/2019 Confirmed reviews ALL

We loved our 5 night stay with you.. Our verandah room on the 3rd floor was fabulous and upon arrival everything was fantastic. My only criticism would be in relation to the daily service. I didn’t expect or want our sheets to be changed daily but the bed was never properly remade, rather it was just pulled up and straightened on the exterior with cushions replaced, etc. We loved the food at the restaurant and had breakfast most mornings there as well as two dinners and several lunches, one delivered poolside which was very indulgent. I have to say, however, that you should consider broadening the piped music you play as there seemed to be only one CD or playlist with smooth jazz, on repeat. It started to feel like Groundhog Day which was at times irritating. I know you attract a mature crowd but many of these people would have been young adults in the 1960s. I think they might appreciate a little more musical variety. The staff could not have been more helpful. We love the 5.00pm drinks & nibbles -a wonderful tradition. The pools are great and there were always plenty of towels and sunscreen provided. Though occasionally there weren’t enough lounges or seats. Perhaps a few more would help. My husband and I both had massages which we thoroughly enjoyed. We really appreciated being able to have our luggage stored on our first day while we waited to check in and on our last day when we checked out but before we had to leave for the airport. We also appreciated being able to use the pools after we had checked out of our room. Thank you for a very enjoyable stay. We look forward to returning, hopefully, in the not too distant future.

Dear Michelle Terese S., Thank you for your extensive comment, I am thrilled to read that you have enjoyed all aspect of the hotel facilities and had the opportunity to experience our Restaurant and relaxed in our award-winning Day Spa. We are working on a new music system to be installed with various music playlist available throughout the restaurant, lounge and the pool. I am sorry to hear housekeeping has let you down on making of the bed however thankyou for supporting on the hotel's environmental programme - "Planet 21" to help reduce carbon footprint by reusing your towel and not requesting for sheet change daily. Thank you once again and we look forward to your next visit to Palm Cove. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

We loved everything about our stay!

Customer review rating 4.6/5

Michael Couples - 10/11/2019 Confirmed reviews ALL

We loved the boutique style and more personalised feel of the resort. The pool area was great and the honesty system at the Brigadier's Bar was a nice touch. We enjoyed every meal we ate in the restaurant, and were pleased with our included a la carte breakfast. The staff were all friendly, and we had a nice, relaxing experience at the spa. The central location in Palm Cove was also perfect, and the complimentary on-site underground parking was convenient We would definitely recommend staying at the Reef House Palm Cove, and we would love to return in the future!

Dear Michael O., Thank you for letting us know how much you enjoyed your stay. It is a pleasure to know that you were delighted with our a la carte breakfast offering and that you had the opportunity to relax in our day spa. The Reef House is situated in the heart of Palm Cove and we are pleased you enjoyed the atmosphere throughout the hotel and the area. I look forward to your next visit in the near future. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Great location, good staff.

Customer review rating 4.6/5

Stephen. Couples - 08/11/2019 Confirmed reviews ALL

From the time of the welcome at Reception to departure 5 days later everything was done so well. Comfortable rooms, quiet with all facilities.

Dear Stephen P., Thank you for your glowing review of the Reef House. It is wonderful to know that you enjoyed staying in our comfort beautiful appointed rooms and that you had an opportunity to enjoy the use of our facilities. We look forward to welcoming you back on your next visit to The Reef House. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Best place to stay in Palm Cove,good position,great ambience, friendly staff.

Customer review rating 4.6/5

Anonymous Couples - 08/11/2019 Confirmed reviews ALL

A terrific weeks holiday,service excellent from front desk to house keeping, friendly efficient professional, service.Food top class,the service we received from Colin front desk, Norm at bar,Karry in the restaurant was excellent.We have stayed at 5 places in Palm Cove over 35 years,this is the best,look forward to our return. Thanks Lorraine & Bruce.

Dear Lorraine T., I can't tell you how thrilled I am to read your review. This is the Reef House we are all so proud of - Your compliments towards the service and specific team members is so very kind of you, and much appreciated. We will share your lovely feedback with our team and will look forward to you visiting us again on a future occasion. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

A wonderful paradise to escape, chill and too relax.

Customer review rating 4.6/5

Andrew &. L. W. Couples - 07/11/2019 Confirmed reviews ALL

This is our second time staying at the RH. We love it and will absolutely stay at RH again and again! We arrived early and it was no problem, the room was all ready, a pleasant welcome, refreshing towels on arrival, and a cool gin and tonic drink ahh! The old world charm, Brigadiers lounge honesty bar, and relaxing surrounds was just what we needed. Plenty of areas to just seat comfortably, read a book have a drink, just doing nothing. The meals were excellent and staff were very personal, helpful and informative. Our favorite bit is position position position!! right on the beach beside the amazing Coral Blue Sea.

Dear Andrew W., It is with great pleasure to read that you found the location of our beach house to be convenient and our service to be exceptional. We will look forward to welcoming you back again soon in the near future. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Understated colonial elegance, relaxed environment, excellent facilities and staff, lovely location.

Customer review rating 4.6/5

Frederick H. Couples - 06/11/2019 Confirmed reviews ALL

My wife and I stayed 6 nights on a package offered by Ignite Holidays through Coles Fly-Buys Travel. Room was spacious with all needed facilities. Large balcony with outlook to gardens and pool with lounges great for relaxing. Comfortable bed. Breakfasts were excellent and enjoyable way to start the day. Gardens are lovely and the two pools enjoyable to use and relax around. Aqua-robics class was very good. The Brigadiers Bar and 5.00pm 'Punch-up' is a great touch. Restaurant is first class. Menu is adequate, but not extensive and very good wine list. The luncheon we shared was one of the most memorable in recent years and the two dinners were outstanding. Food presentation, quality and taste is 5 star. Dining prices are high, but enjoyment overrides cost. Location is excellent and the whole Palm Cove area is a pleasure to visit. Should there be another such affordable package (we are self-funded retirees) we will definately come to the very special Reef House again.

Dear Frederick H., Thank you for taking the time to post a glowing review of The Reef House. We are thrilled to read that you had a fabulous time and enjoyed our facilities. It is wonderful that you had the opportunity to experience our traditional canapes and punch at our Brigadier's Bar each day and to dine in at our restaurant. We are also delighted to know that you found the room to be spacious and our staff to be exceptional and welcoming. Please feel free to contact me directly on planning your next holiday package and we look forward to welcoming you back in the near future. Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Loved it!!

Customer review rating 4.6/5

Jill Couples - 06/11/2019 Confirmed reviews ALL

Very relaxed! Rooms, service, staff & good was amazing!

Dear Jillian M., Thank you for your lovely review of The Reef House. It is delightful to know that you enjoyed the overall atmosphere and service throughout the hotel and its facilities. We will look forward to welcoming you back "home" again in the near future. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…
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