The Reef House Palm Cove - MGallery 5 stars

Customer review rating 4.6/5 2,094 reviews

The Reef House Palm Cove - MGallery
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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodations

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: 2
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Room 1 King bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 44 / 474 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Non contractual photo

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,094 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,104 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

LAID BACK ENVIRONMENT, FRIENDLY STAFF.

Customer review rating 4.6/5

Maureen Solo - 29/03/2020 Confirmed reviews ALL

Accomodating, clean, friendly, classy room, great outlook of beach. Kitchen nearly always open! Thorough cleaning and comfortable. You actually don't have to leave the Reef House.

Great accommodation and very hospitable

Customer review rating 4.6/5

Helen G. Couples - 27/03/2020 Confirmed reviews ALL

We really enjoyed our stay with lovely breakfast and good amenities and lovely friendly atmosphere. Very much enjoyed the extra activities on especially yoga. We will return again.

4 nights of heaven

Customer review rating 4.6/5

Deb W. Couples - 23/03/2020 Confirmed reviews ALL

We love your hotel, its ambience, its colonial feel, the beautiful rooms and extremely comfortable bed plus your genuinely warm and helpful staff.

Well located, friendly staff, nice pools.

Customer review rating 4.6/5

Patricia T. Couples - 20/03/2020 Confirmed reviews ALL

We enjoyed our stay, the breakfasts were very good, the room was decorated nicely and we thought the nightly punch and canapés was lovely - something other places don't offer which helps to put Reef House ahead of other hotels.

Good stay

Customer review rating 4.6/5

Chia-chun Couples - 16/03/2020 Confirmed reviews ALL

Nice and clean room with a pool view.

Relaxing Stay

Customer review rating 4.6/5

Rob T. Couples - 16/03/2020 Confirmed reviews ALL

This was our second visit to Reef House and whilst we enjoyed our 5 night stay there were a couple of issues. Firstly our room ..... Room 231 was smaller and not as well positioned as the room on our previous visit. When we arrived we noticed that the outside of the sliding shutters had not been cleaned, it looked like, for some time. There were also black marks on the balcony tiles, I assume due to poor drainage from the balcony. The sliding baskets in the wardrobe were worn and rusty, could not be used and the bed sounded as though it was going to fall to bits every time you got in or out. The creaking and cracking from the base was quite off putting. Outside the timber slats on the kitchen end facing the mineral pool could do with some attention and the pool security closures were worn and loose. These are not the sort of things one would expect in a 5 star resort. On the plus side the staff were fantastic, the meals were very good however quite a small dinner choice menu which would have benefited from the addition of some salads from the lunch menu. Would probably stay at Reef House again but would request a different room and certainly one without a 'four poster' bed.

Just perfect

Customer review rating 4.6/5

Cecilia N. Couples - 15/03/2020 Confirmed reviews ALL

We just loved it... Calm, relaxing, great service, good location, well designed, etc. We also HIGHLY appreciated being upgraded for our honeymoon <3

Great Location

Customer review rating 4.6/5

Roam Couples - 09/03/2020 Confirmed reviews ALL

Staff were excellent, great pool, very quite, loved the cocktails,sorbet by the poo;l and the twilight punch.

5 star stay with 5 star service

Customer review rating 4.6/5

M. D. Couples - 09/03/2020 Confirmed reviews ALL

From the friendly welcome with complimentary drink and cold towels to the aromatherapy oil burner in the room everything was on point to set the scene for a memorable, relaxing stay. Rooms are tastefully appointed with every amenity provided including a mini fridge with a complimentary bottle of wine. The Reef House is a boutique colonial style hotel with three pools, spa, library/games room, all fishing tackle, bikes and more to keep guests as busy or as relaxed as they want. There is complimentary sorbet poolside every afternoon and complimentary cocktails and canapés at The Brigadiers Bar every evening. A place is only as good as the staff, and the staff here are superb. They are friendly, helpful and accomplish tasks with a sense of style. Big shout out to Bernard, one of the main reasons we returned here. Everyone goes out of their way to make sure guests needs are met with a warm smile, from the GM Wayne who personally served canapés to Becca at the front desk and Kerry in the dining room. Many more staff helped make our stay wonderful but unfortunately I can’t remember all their names. The dining room looks out over the water and the food is fresh and superb. Needless to say it is easy to see why they have won best restaurant in Cairns and surrounds. We each had amazing treatments at the Spa and walked away completely relaxed and refreshed. The spa is led by the highly qualified and personable Isabelle, a therapist with vast experience at many leading and iconic French salons. The whole stay felt relaxing, magical and really was 5 star all the way. Thank you all so very much!

Very well located loved it

Customer review rating 4.6/5

Gaye D. Couples - 08/03/2020 Confirmed reviews ALL

The Staff were wonderful, loved the hotel, food and it was a great place to come and relax. I have already recommended your Hotel to some of our friends.

Dear Gaye, I am sorry it has taken me a while to respond however I just wanted to say thank you very much for staying with us at the Reef House. Your personal recommendation means a lot and we hope that you have the opportunity to return some day in the future. Please take care and thank you once again. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Great location

Customer review rating 4.6/5

Stewart B. Couples - 07/03/2020 Confirmed reviews ALL

From the moment my wife and I arrived at The Reef House, we knew we would be experiencing a time warp from the outside appearance of the building - and that was just the start of our journey. The receptionist Emma was a a truly wonderful person to meet who provided us both with all the necessary information applicable to our booking via Flybuys complete with all the vouchers etc. Emma explained in great detail re the location of areas we would enjoy - especially the Brigadier's Bar... at 5pm each evening.. On arrival at our room - ground floor 105 adjacent to the Mineral Pool - was just as we expected - including a champagne in the fridge which we thoroughly enjoyed after our flight from Melbourne.. As mentioned - we arrived at the Brigadier's Bar at 5pm for cocktails and savoury's where we meet Norm - a great host with lots of knowledge of the area we were about to consume during our five day stay at The Reef House. This experience continued for the five nights we were guests at The Reef House with a different cocktail each evening... At this moment - we thought the management would be extremely proud too have such wonderfull staff - truly dedicated to their respective positions at The Reef House. The following morning we were greeted in the restuarant area by Queyn - another very dedicated member of staff - where we participated in the Continental Breakfast. Although we were offered a cooked breakfast as an alternative at a small cost - the selection within the Continental Breakfast proved more than necessary to fulfil our needs The trip to Palm Cove was designed to celebrate my 77 birthday which was held on Thursday 27th February'20 We took the opportunity of booking for lunch on that day and were again delighted by the reception received from Karri in the Restaurant. After producing our lunch voucher which included a bottle of wine - Karri surprised us with her knowledge of the wines available - the finale at lunch being the production of a birthday cake manufactured by the kitchen staff much to my surprise and our enjoyment. We further enjoyed the company of Queyn when selecting our cocktails made available via our gift vouchers - in the wine bar area of the Restaurant the day before departure. I would like to convey my thanks to Annabelle at Reception for organising some medical treatment for me - caused by my mishap when my left knee gave way when alighting from one of the bicycles in the entry on the second day of our stay!! The two pools were great to exercise in where Ramos performed his aqua fitness programs Natalie also enjoyed her 7.30am Yoga on the beach plus the great experience at The Reef House by Cathrena - where both Ramos and Cathrena excelled in their respective programs Finally - the Mixology class we attended taught us the procedure we should adopt when preparing cocktails. Again the knowledge provided by the staff member was overwhelming. We would recommend the Reef House to anyone wanting to relax and enjoy all the pleasantries offered

Dear Stewart & Natalie, Thank you so very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to know that you both had an enjoyable holiday with us on your recent visit to the Tropics to enjoy a birthday getaway. It is so nice to read about how you were both able to enjoy so many of our guest activities. I will make sure your thanks and gratitude is passed onto all staff members you have mentioned. I know they will be very pleased ! Please have a great weekend and thank you again. Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Fantastic and relaxing overall experience

Customer review rating 4.6/5

Phil S. Couples - 05/03/2020 Confirmed reviews ALL

From arriving ahead of official check-in time and having the room ready to complimentary yoga and cocktail making classes, this stay could not have been more relaxing. The main pool is fantastic to hang around at all day if the beach is not conducive to swimming. First hotel I have ever seen with a Pillow menu - literally choose from half a dozen pillow types to suit your tastes!

Dear Phil, Thank you very much for staying with us at the Reef House in Palm Cove. We are so pleased to know that you have such a nice time with us on your recent holiday to Tropical North Queensland. Wishing you all the best and thank you once again, Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Perfect

Customer review rating 4.6/5

Catherine B. Couples - 05/03/2020 Confirmed reviews ALL

We really enjoyed the relaxing atmosphere of the resort. Staff were very obliging and helpful.definietly returning.

Dear Catherine, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to know that you enjoyed your holiday with us recently. There is not a better compliment than wanting to return some day in the future. Thank you once again, wishing you a great weekend. Tropical Regards , Wayne Harris General Manager The Reef House and Spa Palm Cove

Great stay and fantastic hospitality

Customer review rating 4.6/5

Jon Couples - 03/03/2020 Confirmed reviews ALL

All staff members well helpful, polite and friendly. The overall stay was our favourite so far.

Dear Jon, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so please to know that you had such a nice stay with us on your recent visit to Tropical North Queensland. Wishing you a great weekend and thank you once again, Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Great location, great staff

Customer review rating 4.6/5

Hayley Friends - 02/03/2020 Confirmed reviews ALL

It was a beautiful place to stay, the staff were great, and the food at the hotel restaurant was some of the best we have ever eaten.

Dear Hayley, Thank you very much for staying with us at the Reef House in Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us recently and thank you for your feedback regarding your meals. Chef will be excited to know how much you enjoyed your meals. Please have a relaxing weekend and we hope to see you back again one day in the future. Tropical Regard, Wayne Harris General Manager The Reef House and Spa Palm Cove

Perfect service and support from staff

Customer review rating 4.6/5

Maddison Couples - 02/03/2020 Confirmed reviews ALL

We were greeted by a warm welcome and informed about the hotel and all its services in detail. We were personally shown to our room, which was lovely, and as it was our honeymoon, staff had made up a complimentary cheese board for us and written a card to congratulate us. We were treated with the up most care. Our best stay anywhere by far!

Dear Maddison, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We can not thank you enough for allowing us to be apart of such a special occasion in your life. It is great to know that you both had a great honeymoon ! Wishing your both a great weekend and Congratulations on your recent wedding ! Tropical Regard and all the best, Wayne Harris General Manager The Reef House and Spa Palm Cove

Loved it!

Customer review rating 4.6/5

Kellyparr Couples - 01/03/2020 Confirmed reviews ALL

Best hotel we have ever stayed at.

Dear Kelly, Thanks so much for staying with us recently ! It is great to know that you had an enjoyable break with us. I am sorry the WiFi was not working at it's best, I'll make sure it is working OK now and make repairs if required. Please enjoy your weekend and thank you once again. Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Great location and service

Customer review rating 4.6/5

Blair K. Couples - 29/02/2020 Confirmed reviews ALL

The hotel was clean and the service was perfect from check in to check out. The restaurant was amazing. The 5PM punch was so delicious and a good way to meet others. An amazing relaxing area that I look forward to returning to.

Dear Blair & John, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us on your recent visit to Tropical North Queensland. It is so nice to hear that you both had a really nice stay and had the opportunity to come to Brigadier's Punch and Canapes. It really is a great opportunity to meet other guests and travelers. Please enjoy your weekend and thank you once again Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove
Customer review rating 4.6/5

Anonymous Couples - 29/02/2020 Confirmed reviews ALL

Wonderful experience, exceptional staff, and high quality food. Add in the great pool and view of the sea from the restaurant and it makes for truly great vacation destination.

Dear Jeffery, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us during your recent visit to Tropical North Queensland. It is great to know you have a nice holiday, Please have a great weekend and thank you again, Wayne Harris General Manager The Reef House and Spa Palm Cove

Great boutique hotel, fantastic location, great staff

Customer review rating 4.6/5

John D. Couples - 27/02/2020 Confirmed reviews ALL

Outside of the rain (well it is the wet season), we had a wonderful relaxing stay. Great hotel, wonderful staff and fantastic restaurant.

Dear John, I just wanted to send you a quick note to say thank you very much for staying with us at the Reef House in Palm Cove. We are delighted to know that you had a great stay with us. Thank you for your loyalty and we hope to see you back again one day in the future, Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove
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