The Reef House Palm Cove - MGallery 5 stars

Customer review rating 4.6/5 2,061 reviews
The Reef House Palm Cove - MGallery
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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodations

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: 2
  • Area: From 34
  • Views: Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: 2
  • Area: From 53
  • Views: Garden side, Pool side, Patio, Park view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Room 1 King bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Spa Suite 1 King bed

  • Max. number of persons: 3
  • Area: From 66
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Suite 1 King bed

  • Max. number of persons: 2
  • Area: From 50
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds

  • Max. number of persons: 4
  • Area: From 105
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Premier Spa Apartment 1 King bed

  • Max. number of persons: 3
  • Area: From 66
  • Views: Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Studio Apartment 1 King or 2 Double Beds

  • Max. number of persons: 4
  • Area: From 53
  • Views: Patio, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Spa Apartment 1 King Bed

  • Max. number of persons: 2
  • Area: From 50
  • Views: Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

2 Bedroom Spa Apartment 2 King beds

  • Max. number of persons: 4
  • Area: From 105
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds

  • Max. number of persons: 8
  • Area: From 135
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Photo non contractuelle / Strictly non binding

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,061 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,088 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

potential to be a great place to holiday

Customer review rating 4.6/5

Stephanie N. Couples - 17/02/2020 Confirmed reviews ALL

The hotel itself was lovely however the service left a lot to be desired. The only staff member who provided excellent service wad Karrie. We were very disappointed in the service (or lack of) we received around the pool and at the restaurant at night.... in particular from Bernard. My husband and I were really looking forward to enjoying cocktails and beers by the pool.. . however there was NO poolside service. Evey afternoon we would sit at the pool and no one would attend to us. I would have a swim and then have to dress and go and seek out staff to order a cocktail. I understand if this happened on one occasion but Bernard saw is there Every day ! Would it not occur to him to think " oh rhis couple enjoys cocktails by the pool" and then come and wait on us?? He would see us there and ignore us and every day I would seek him out. THEN we would order one drink and he NEVER came back to ask us if we would.like another!!! You would have made some serious.money from us as a cocktail and a beer was $33 a pop but we only ever had 1 because we got sick of waiting around for service so we would get dressed and go down to Portofino for happy hour between 3 and 5pm !!!! He and the other staff seemed more interested in spending time with the visitors drinking the free punch !!!!! also there were dirty lunch dishes still sitting at the tables at 3pm attracting all the flies. We had the degustation dinner on our last night and it was a comedy of errors. Again Bernard and a poor young girl who had absolutely no idea how to wait tables contributed to make our last dinner a disaster .... from not giving us a top up of fresh drinking water ( we received half a glass each and that was it ) to forgetting my drink... to taking away the drink menu before we'd ordered anything... to not asking how I wanted my steak cooked then receiving it very rare and having to send it back... they then scaled off the sauce and stuck it back on the chocolate and re served it to me.... my husband had already finished so I ate alone.... it was a $300 night and the food was lovely but not a nice experience. I don't think I could recommend this place to anyone I know as lying around a pool being waited on is a huge attraction as I have often done in Maui... Waikiki... Fiji... Bali and several places in the Mediterranean.

Great stay

Customer review rating 4.6/5

Danielle Families - 17/02/2020 Confirmed reviews ALL

Lovely staff always feel welcome! Amazing food

Would definitely stay again

Customer review rating 4.6/5

Melburnian Couples - 15/02/2020 Confirmed reviews ALL

It was our first time in Palm Cove and I'd definitely come back to stay at the Reef House again. The location was great: restaurants and the beach are a short walk away, and we thoroughly enjoyed the pool area at the hotel. The level of service from staff was excellent. They welcomed us warmly, and went beyond on our departure, assisting us with a flat tyre on our rental car.

Customer review rating 4.6/5

Kj Families - 14/02/2020 Confirmed reviews ALL

For the $390 I spent on the room as a treat for my mother, I don't really feel like I got my money's worth. The hotel itself felt a little dated and not maintained, and the room I specifically purchased was supposed to have a view of the gardens and pool, and a balcony. Our view was of a few plants and next door's car park. There was no balcony and the bed was neither a four-poster, nor made of wood which was also described online, and it creaked considerably. The spa was beautiful and the bathroom clean. The gardens and pool were pleasant and the continental breakfast really nice.

Dear Kelsey, Thank you for taking the time to tell us about your experience at the The Reef House Palm Cove I am very sorry to read about your stay and your should have been given a better room than the one you have stayed in. I just wanted you to know that we have read and understand your feedback and we wish you have an experience to be excited about. With you permission I would like to process a 50% refund for you, I hope this will help improve the situation and your feelings about the Reef House. Thank you again Kelsey, I hope to hear back from you again soon. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Personal and special touches made our stay!

Customer review rating 4.6/5

Erin Couples - 11/02/2020 Confirmed reviews ALL

Stayed with my husband for his birthday, refreshing drinks and cool towel upon arrival was just the start, we were shown around and given details about all the little things you can do at Reef house as a guest. We enjoyed both pools and spa, complimentary sorbet, yoga, 5 pm punch, mixology class and more. Which all made our stay very enjoyable and memorable. Felt very relaxed and pampered, would highly recommend this place as a standout.

Good location with easy access to pools, beach & restaurant

Customer review rating 4.6/5

Trevor R. Couples - 09/02/2020 Confirmed reviews ALL

Business get away - relax and recharge The accommodation is a little dated but general still has the beach charm The afternoon drinks at 5pm is good but could be held in a better location The front timber deck overlooking the sea is a perfect location and with a crowd drinking on the front deck would attach more clientele in for afternoon drinks and convert to restaurant bookings

Enjoyed the peace and old-world charm.

Customer review rating 4.6/5

Anonymous Friends - 06/02/2020 Confirmed reviews ALL

Thoroughly enjoyed my 5 days. Service was very good, facilities good. Dinner was excellent as was each morning's breakfast. Some parts of the room looked a little tired, but otherwise good.

Great holiday

Customer review rating 4.6/5

Andrew Families - 02/02/2020 Confirmed reviews ALL

Staff was lovely, food was great as was the spa. I also enjoyed the rooms and other spaces in the hotel.

Great place to stay and very relaxed atmosphere

Customer review rating 4.6/5

Michael Couples - 02/02/2020 Confirmed reviews ALL

We had a lovely 4 nights. Accomodation was great , staff were excellent, food was amazing.

Good stay

Customer review rating 4.6/5

Michelle Couples - 31/01/2020 Confirmed reviews ALL

Very relaxing

Great location, great place to stay

Customer review rating 4.6/5

Andre Couples - 30/01/2020 Confirmed reviews ALL

Stayed in the spa suite. We enjoyed the spa facilities there, (both in our room and at the massage spa) as well as the pool. Being located right on the beach was also perfect for us. We really enjoyed our stay but we had two concerns: 1) Small ants would come into the room attracted to any food there. The next morning used wine glasses would be crawling with ants. Even the sink had ants, possibly attracted by the soap bar. 2) We were almost charged extra due to the 'honour' system where guests can charge drinks to a room at the pool. We were charged for two cocktails that we did not drink. Luckily we discovered this on reviewing the bill and the charges were reversed. There should be a better way to prevent this from happening... most people are honourable, but those that aren't will take advantage of others.

Good stay

Customer review rating 4.6/5

Ivan Families - 30/01/2020 Confirmed reviews ALL

Everything was really nice except breakfast, that was too basic for the price. All that needs to be done is adding some eggs and beans to the breakfast... Palm cove itself and the hotel are amazing. Very special place.

Excellent vacation spot

Customer review rating 4.6/5

Brian S. Couples - 29/01/2020 Confirmed reviews ALL

Very happy with the service through our stay from start to finish during our five days there. Well run hotel and everything provided that you would require during your stay. Lovely staff and great atmosphere. I would recommend to everyone. The restaurant is the most expensive in Palm Cove but the service and food is the best as well !

Great location

Customer review rating 4.6/5

Anonymous Families - 28/01/2020 Confirmed reviews ALL

Great location and service. We have not yet received the Accor recognition to our ALL account # 30…2010. Thanks.

Good stay

Customer review rating 4.6/5

Anonymous Couples - 26/01/2020 Confirmed reviews ALL

Great pool, staff were lovely, but sadly a lot that was said in the offer such as sorbet served daily, snorkel gear and kayak hire weren’t included or wasn’t served everyday. I am thankful that I got this deal through Luxury Escapes rather than paying the outrageous price for this resort. Although in saying the let downs my partner and I did enjoy our stay and were pleased to be treated well.

Paradise in Palm Cove

Customer review rating 4.6/5

Susan Solo - 26/01/2020 Confirmed reviews ALL

Exceptional service, fine dining and very peaceful stay. Perfect

Beautiful place

Customer review rating 4.6/5

Nachelle W. Families - 26/01/2020 Confirmed reviews ALL

Everyone was friendly, kind and relaxed. Special mention for the lovely young lady at the reception desk, the one who checked us in on arrival, so lovely! Also karrie in the restaurant, very lovely also. The resort is just beautiful and the meals were amazing, esp the crab bruschetta and barramundi. We all had such a great time. Can’t fault anything.

Great People

Customer review rating 4.6/5

Joan E. Families - 25/01/2020 Confirmed reviews ALL

The staff at Reef House Palm Cove are wonderful. Colin, Emma, and Annabelle could not have been more helpful!

Dear Joan, Thank you very much for staying with us at the Reef House in Palm Cove, We just wanted you to know that we can not thank you enough for your decision to stay with us and taking the time to tell us about your stay. I will make sure that Annabelle, Colin and Emma are aware of your personal thank you and gratitude. Wishing you a great weekend ahead and thank you once again. Tropical Regards Wayne Harris General Manager The Reef House and Spa Palm Cove

Beautiful location, tranquil environment.

Customer review rating 4.6/5

Robert K. Couples - 23/01/2020 Confirmed reviews ALL

Enjoyable and relaxing.

Dear Robert, Thank you very much for staying with us at the Reef House in stunning Palm Cove. I just wanted to take the time to write to you and say thank you very much for staying with us during your recent visit to Tropical North Queensland. We have made special note of the incorrect drink order taken and your feedback regarding Espresso coffee to be included with breakfast. May I ask if this is something a lot of hotels are currently doing at the moment ? Thank you once again Robert, we really appreciate your decision to stay with us. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Great venue

Customer review rating 4.6/5

Macca Couples - 23/01/2020 Confirmed reviews ALL

Beautiful, relaxing setting, roomexactly as expected, friendly staff

Dear Maxine & Kevin, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us on your recent visit to Tropical North Queensland and it is wonderful to know that you both enjoyed your stay. Wishing you a great week and thank you once again. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove
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