The Reef House Palm Cove - MGallery 5 stars

This was our second visit to Reef House and whilst we enjoyed our 5 night stay there were a couple of issues. Firstly our room ..... Room 231 was smaller and not as well positioned as the room on our previous visit. When we arrived we noticed that the outside of the sliding shutters had not been cleaned, it looked like, for some time. There were also black marks on the balcony tiles, I assume due to poor drainage from the balcony. The sliding baskets in the wardrobe were worn and rusty, could not be used and the bed sounded as though it was going to fall to bits every time you got in or out. The creaking and cracking from the base was quite off putting. Outside the timber slats on the kitchen end facing the mineral pool could do with some attention and the pool security closures were worn and loose. These are not the sort of things one would expect in a 5 star resort. On the plus side the staff were fantastic, the meals were very good however quite a small dinner choice menu which would have benefited from the addition of some salads from the lunch menu. Would probably stay at Reef House again but would request a different room and certainly one without a 'four poster' bed.

We just loved it... Calm, relaxing, great service, good location, well designed, etc. We also HIGHLY appreciated being upgraded for our honeymoon <3

Staff were excellent, great pool, very quite, loved the cocktails,sorbet by the poo;l and the twilight punch.

From the friendly welcome with complimentary drink and cold towels to the aromatherapy oil burner in the room everything was on point to set the scene for a memorable, relaxing stay. Rooms are tastefully appointed with every amenity provided including a mini fridge with a complimentary bottle of wine. The Reef House is a boutique colonial style hotel with three pools, spa, library/games room, all fishing tackle, bikes and more to keep guests as busy or as relaxed as they want. There is complimentary sorbet poolside every afternoon and complimentary cocktails and canapés at The Brigadiers Bar every evening. A place is only as good as the staff, and the staff here are superb. They are friendly, helpful and accomplish tasks with a sense of style. Big shout out to Bernard, one of the main reasons we returned here. Everyone goes out of their way to make sure guests needs are met with a warm smile, from the GM Wayne who personally served canapés to Becca at the front desk and Kerry in the dining room. Many more staff helped make our stay wonderful but unfortunately I can’t remember all their names. The dining room looks out over the water and the food is fresh and superb. Needless to say it is easy to see why they have won best restaurant in Cairns and surrounds. We each had amazing treatments at the Spa and walked away completely relaxed and refreshed. The spa is led by the highly qualified and personable Isabelle, a therapist with vast experience at many leading and iconic French salons. The whole stay felt relaxing, magical and really was 5 star all the way. Thank you all so very much!

The Staff were wonderful, loved the hotel, food and it was a great place to come and relax. I have already recommended your Hotel to some of our friends.

From the moment my wife and I arrived at The Reef House, we knew we would be experiencing a time warp from the outside appearance of the building - and that was just the start of our journey. The receptionist Emma was a a truly wonderful person to meet who provided us both with all the necessary information applicable to our booking via Flybuys complete with all the vouchers etc. Emma explained in great detail re the location of areas we would enjoy - especially the Brigadier's Bar... at 5pm each evening.. On arrival at our room - ground floor 105 adjacent to the Mineral Pool - was just as we expected - including a champagne in the fridge which we thoroughly enjoyed after our flight from Melbourne.. As mentioned - we arrived at the Brigadier's Bar at 5pm for cocktails and savoury's where we meet Norm - a great host with lots of knowledge of the area we were about to consume during our five day stay at The Reef House. This experience continued for the five nights we were guests at The Reef House with a different cocktail each evening... At this moment - we thought the management would be extremely proud too have such wonderfull staff - truly dedicated to their respective positions at The Reef House. The following morning we were greeted in the restuarant area by Queyn - another very dedicated member of staff - where we participated in the Continental Breakfast. Although we were offered a cooked breakfast as an alternative at a small cost - the selection within the Continental Breakfast proved more than necessary to fulfil our needs The trip to Palm Cove was designed to celebrate my 77 birthday which was held on Thursday 27th February'20 We took the opportunity of booking for lunch on that day and were again delighted by the reception received from Karri in the Restaurant. After producing our lunch voucher which included a bottle of wine - Karri surprised us with her knowledge of the wines available - the finale at lunch being the production of a birthday cake manufactured by the kitchen staff much to my surprise and our enjoyment. We further enjoyed the company of Queyn when selecting our cocktails made available via our gift vouchers - in the wine bar area of the Restaurant the day before departure. I would like to convey my thanks to Annabelle at Reception for organising some medical treatment for me - caused by my mishap when my left knee gave way when alighting from one of the bicycles in the entry on the second day of our stay!! The two pools were great to exercise in where Ramos performed his aqua fitness programs Natalie also enjoyed her 7.30am Yoga on the beach plus the great experience at The Reef House by Cathrena - where both Ramos and Cathrena excelled in their respective programs Finally - the Mixology class we attended taught us the procedure we should adopt when preparing cocktails. Again the knowledge provided by the staff member was overwhelming. We would recommend the Reef House to anyone wanting to relax and enjoy all the pleasantries offered

From arriving ahead of official check-in time and having the room ready to complimentary yoga and cocktail making classes, this stay could not have been more relaxing. The main pool is fantastic to hang around at all day if the beach is not conducive to swimming. First hotel I have ever seen with a Pillow menu - literally choose from half a dozen pillow types to suit your tastes!

We really enjoyed the relaxing atmosphere of the resort. Staff were very obliging and helpful.definietly returning.

All staff members well helpful, polite and friendly. The overall stay was our favourite so far.

It was a beautiful place to stay, the staff were great, and the food at the hotel restaurant was some of the best we have ever eaten.

We were greeted by a warm welcome and informed about the hotel and all its services in detail. We were personally shown to our room, which was lovely, and as it was our honeymoon, staff had made up a complimentary cheese board for us and written a card to congratulate us. We were treated with the up most care. Our best stay anywhere by far!

Best hotel we have ever stayed at.

The hotel was clean and the service was perfect from check in to check out. The restaurant was amazing. The 5PM punch was so delicious and a good way to meet others. An amazing relaxing area that I look forward to returning to.

Wonderful experience, exceptional staff, and high quality food. Add in the great pool and view of the sea from the restaurant and it makes for truly great vacation destination.

Outside of the rain (well it is the wet season), we had a wonderful relaxing stay. Great hotel, wonderful staff and fantastic restaurant.