The Reef House Palm Cove - MGallery 5 stars

We have to first say that the staff were exceptional. always courteous and friendly and just very good at their jobs - you're very lucky to have such great people working for the hotel. And we were also pleased to see how diverse the staff was, old and young men and women from so many different nationalities and races: that was another really welcoming aspect we felt. On arrival we discovered that we had been upgraded to a lovely king suite, such a nice surprise. The room was immaculately clean and had a warm and welcoming feel that made us immediately feel relaxed and at home. Honestly we had such a wonderful stay at your hotel, it was luxurious without feeling overwhelming or stuffy, relaxed without being completely informal and quiet without feeling boring. We will remember our stay forever.

We had a lovely relaxing 5 days at The Reef House. First time with you but would definetly go back. Staff were amazing, so extremely helpful. Emily on reception and Bernard on cocktails a special mention!!

Everything was perfect. Comfortable clean and staff very friendly and professional. Food is the best. Wine is very expensive. The pools are beautiful and clean and perfect temperature. Daily punch is a great idea and a chance to mingle with other guests. Snacks served with punch is always fresh and tasty. Rooms and beds are extremely comfortable and always perfectly cleaned.

The accomodation was lovely , the villa was clean, beds were comfy. Lacking - tea towels, dish washing liquid, dish washer tablets. Nothing at all for the BBQ . The cane sofas were not comfortable

Nice room, complimentary sparkling wine appreciated, excellent food at restaurant, friendly staff etc.

From the moment we arrived and were upgraded to the 2 bedroom apartment to the moment we departed, we felt very welcome, comfortable and relaxed. While we were only there for a short time, our experience was such that we will return again to Palm Cove and Reef House.

the only problem that I found was there were no towel racks to hang towels on after we had our shower, so we had to have fresh towels each day.

We thought the room needed "sprucing up", painting and replacing tiles on floors.

We loved our 5 night stay with you.. Our verandah room on the 3rd floor was fabulous and upon arrival everything was fantastic. My only criticism would be in relation to the daily service. I didn’t expect or want our sheets to be changed daily but the bed was never properly remade, rather it was just pulled up and straightened on the exterior with cushions replaced, etc. We loved the food at the restaurant and had breakfast most mornings there as well as two dinners and several lunches, one delivered poolside which was very indulgent. I have to say, however, that you should consider broadening the piped music you play as there seemed to be only one CD or playlist with smooth jazz, on repeat. It started to feel like Groundhog Day which was at times irritating. I know you attract a mature crowd but many of these people would have been young adults in the 1960s. I think they might appreciate a little more musical variety. The staff could not have been more helpful. We love the 5.00pm drinks & nibbles -a wonderful tradition. The pools are great and there were always plenty of towels and sunscreen provided. Though occasionally there weren’t enough lounges or seats. Perhaps a few more would help. My husband and I both had massages which we thoroughly enjoyed. We really appreciated being able to have our luggage stored on our first day while we waited to check in and on our last day when we checked out but before we had to leave for the airport. We also appreciated being able to use the pools after we had checked out of our room. Thank you for a very enjoyable stay. We look forward to returning, hopefully, in the not too distant future.

We loved the boutique style and more personalised feel of the resort. The pool area was great and the honesty system at the Brigadier's Bar was a nice touch. We enjoyed every meal we ate in the restaurant, and were pleased with our included a la carte breakfast. The staff were all friendly, and we had a nice, relaxing experience at the spa. The central location in Palm Cove was also perfect, and the complimentary on-site underground parking was convenient We would definitely recommend staying at the Reef House Palm Cove, and we would love to return in the future!

From the time of the welcome at Reception to departure 5 days later everything was done so well. Comfortable rooms, quiet with all facilities.

A terrific weeks holiday,service excellent from front desk to house keeping, friendly efficient professional, service.Food top class,the service we received from Colin front desk, Norm at bar,Karry in the restaurant was excellent.We have stayed at 5 places in Palm Cove over 35 years,this is the best,look forward to our return. Thanks Lorraine & Bruce.

This is our second time staying at the RH. We love it and will absolutely stay at RH again and again! We arrived early and it was no problem, the room was all ready, a pleasant welcome, refreshing towels on arrival, and a cool gin and tonic drink ahh! The old world charm, Brigadiers lounge honesty bar, and relaxing surrounds was just what we needed. Plenty of areas to just seat comfortably, read a book have a drink, just doing nothing. The meals were excellent and staff were very personal, helpful and informative. Our favorite bit is position position position!! right on the beach beside the amazing Coral Blue Sea.

My wife and I stayed 6 nights on a package offered by Ignite Holidays through Coles Fly-Buys Travel. Room was spacious with all needed facilities. Large balcony with outlook to gardens and pool with lounges great for relaxing. Comfortable bed. Breakfasts were excellent and enjoyable way to start the day. Gardens are lovely and the two pools enjoyable to use and relax around. Aqua-robics class was very good. The Brigadiers Bar and 5.00pm 'Punch-up' is a great touch. Restaurant is first class. Menu is adequate, but not extensive and very good wine list. The luncheon we shared was one of the most memorable in recent years and the two dinners were outstanding. Food presentation, quality and taste is 5 star. Dining prices are high, but enjoyment overrides cost. Location is excellent and the whole Palm Cove area is a pleasure to visit. Should there be another such affordable package (we are self-funded retirees) we will definately come to the very special Reef House again.

Very relaxed! Rooms, service, staff & good was amazing!