The Reef House Palm Cove - MGallery 5 stars

Our recent stay at The Reef House was made most enjoyable by the friendly and obliging staff. They genuinely cared about us and wanted us to have a good time. Any complaints were attended to promptly. If we were leaving or returning to the hotel they enquired about our day. Karolina was exceptionally good. Also the extras were appreciated such as welcome drink and cool towel, sorbet by the pool, and happy hour with cocktails and canapés. Breakfast serves were generous and tasty and our room was clean. The location of The Reef House is ideal - on the beach front and so many eating places within walking distance.

During our stay at the Reef House in Palm Cove, we felt well cared from the minute we arrived, to the - very sad - moment we left. The property was beautiful, well run and well cared for, with a great location in the heart of Palm Cove. The team was always friendly, efficient and helpful. We loved the positioning of our room, the fact that there was an adults only pool, and that the Brigadier's Lounge provided a communal space to relax. Evening cocktails and afternoon sorbets were an added bonus! We couldn't recommend the Reef House enough. We look forward to our return!

We stayed over New Year and it was a lovely relaxing end to a rough year. We were in room 102 and we loved the location of it, as it was at the front we could see the sea and it had a lovely private feel with the planting around it. We had breakfast included in our deal and it was very good, much more than anticipated – we expected the continental breakfast but we got that and an item off the menu, which meant you got a very good breakfast every day. We enjoyed the sorbet by the pool at 3pm, it was a lovely little bonus and really did help cool you down. We attended the happy hour drinks and each day was a different special with canape. There is nothing we could say didn't meet expectations, everything exceeded them. All the staff were friendly and helpful. We look forward to returning again.

Excellent property, check in staff were very efficient, loved learning of the property history. The level of service with welcome drink, strawberry sorbet...served to us at the pool was wonderful. Our ground level room was well equipped and bed very comfortable. Pools and gardens very well maintained. The only blemish was on our arrival for our pre-booked dinner reservation, our table was not ready and once seated we waited half an hour before we could order a drink. Worth the wait as our meal was excellent. Sadly only had one night, but will definitely return to this fantastic property. Highly recommended.

Superb service and meals. The suite would benefit from an update but still pretty good

Hotel needs work, service could also be improved. I understand you can't do a buffet due to covid but a small side plate of fruit for 3 people is a bit tight. Plus more selections should be able to be made like you would with a buffet breakfast. The rooms on the ground floor are terrible due to the noise from the cane toads - you need to install double glazing. We moved rooms as we were up all night with the sound.

We had ana amazing stay, the staff all went above and beyond such great service. The rooms were cleaned extremely well daily and the hotel its self was very clean. We will be coming back

Rainy season but all was very fine. Swam, ate, drank, and walked the beach. Sometimes in the rain and other times in the sun. Certain excitement about storms especially if observing from the balcony with drink in hand. A refreshing experience that we will repeat asap, everything considered ......

Very disappointed my room was 550 a night And felt like a box with no view.this was our honeymoon and it was a complete flop.. From video of the room before we booked to the actual room it was nothing like we expected. From looking around during our stay we had the worst room in the hotel. My newly wife cried every night so we will never recommend or return to the reef house. Sorry just being honest

Outstanding service, fantastic big room with spa and balcony. Cedric and the staff went out of their way to ensure we had a great stay. The ambience and feel of the hotel is second to none. My wife and I will most certainly be back.

The Reef House is a wonderful relaxing resort, the room is spacious (recommend ground floor room overlooking pool) Dinner is superb, all staff lovely and friendly. Best resort in Palm Cove.

The stay was very satisfying

This was our 6 year at The Reef House Palm Cove for New Years. As usual the accommodation was what we have expected. Having requested the sae room each time. The restaurant food is 5 star. New Years Eve Degustation Menu was excellent soo delicious and enjoy the atmosphere immensely. We are welcomed back each time like family members.

My schedule was very tight and the concierge and reception team identified this and arranged for all transfers in private car which allowed me to enjoy my visit without worrying about the logistics. The team went over and above to help me. Good work Cedric and Jackie . The food and bevergage was delightful along with the service.

The Reef House is fantastic, however, the staff at all times were just amazing - from the cleaning staff to front of house, waiting staff, etc. etc. without a doubt ALL STAFF went above and beyond to make sure that we, their guests were treated to the highest standard. You as their employers should be more than happy to be represented by them. We would certainly stay with you at the Reef House should we ever be back in Cairns. We were there for our granddaughters wedding on the beach on the 18th December and stayed with you from 15th to 20th. At all times we were more than satisfied with everything.