The Sebel Palm Cove Coral Coast 4 stars

Customer review rating 4.6/5 2,228 reviews

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The Sebel Palm Cove Coral Coast
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+ 10 Services

Hotel extras

  • Located just a short stroll to the beach

  • Self contained apartments

  • 30 minutes drive from Cairns

  • Private balcony

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Babysitting on requestPaying
  • Beach and water sportsPaying

Hotel location

The Sebel Palm Cove Coral Coast

Coral Coast Drive
Palm Cove
4879 palm cove
australia

Tel: +61740598000

Fax: (+)7/40598000

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 22km / 13.67 miles

GPS :-16.740263, 145.665311

Our accommodation(s)

Studio Apartment 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Views: Patio *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 4
  • Area: From 56 / 603 sq ft
  • Views: Pool side, Patio, Golf view *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Apartments

Our guest reviews for
The Sebel Palm Cove Coral Coast

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,228 reviews

tripadvisor

TripAdvisor Rating 4.5/5

337 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located but deteriorating rapidly - golf course gone, houses on tennis courts - what's next

Customer review rating 2.5/5

Peter D. Couples - 02/05/2021 Confirmed reviews ALL

Reasonable - have sent seperate email detailing Toilet flushing every 2 hours 24/7 in Unit above- obviously needs serious plumbing attention.

Dear Peter D., Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloise

good

Customer review rating 3.5/5

Sarah L. G. Couples - 29/04/2021 Confirmed reviews ALL

we enjoyed the stay the location to the front was good-, the staff ( reception) were happy and polite and welcoming- the cleaning staff were great our room was cleaned during our stay. the only down side was the sound proofing , which was limited, the above unit resonated its noise downwards- furniture scraping on the floor- doors banging- foots steps thumping- this is a poor design of the units, the taps were insecure both kitchenette and bath room , there was a hole in the wall by the air-conditioned-

Dear Sarah Louise G., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Great place to stay

Customer review rating 4.5/5

John A. Couples - 29/04/2021 Confirmed reviews ALL

This has been our holiday location for many years now. Palm cove is a special place for us, because it is not over comercialised, and still retains the "seaside village" atmosphere. The Sebel is a great place to stay, tucked away as it is in a very peaceful setting. A pity about the demise of the golf course. Hopefully the area behind the units will stay as open space. The staff are excellent, cheerful and always willing to assist. One thing prevents a 10 rating, and I have raised this before, is that we find the lighting too dim. We would love to have a way to have more light over the dining table, and an additional fluoro over the sink area as the range hood light is specific to the cook top. Thanks for an enjoyable stay John & Lorraine

Dear John A., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Loved our holiday but had major dramas

Customer review rating 3.0/5

Nandani C. Families - 29/04/2021 Confirmed reviews ALL

This is the second time we stayed in cairns and because we loved it so much the first time, this time we took my husband’s parents and 2 sisters and their family which includes very young children. Upon arrival at Cairns airport we were told that one of our vehicles was not booked. Long story short, we wasted an entire day, from 11.30am to 7.30pm trying to get it sorted, an entire day of our holiday wasted! A day we had planned so many things to do, rather I was stuck on the phone for most of the day trying to sort out the car hire dilemma. It was agonisingly frustrating but to my credit, I kept my cool. Not to mention that the sisters’ families had to get a maxi taxi to the the Sebel from the airport at an added cost of $101 which is not fair as they had already paid for their vehicle. It is through no fault of theirs this occurred and this money should be reimbursed to them. It is now in your hands as to the best compensation you can provide us for our troubles and precious family time wasted through no fault of ours. I look forward to your correspondence at your earliest convenience.

Dear Satyavrata Nandani C., Thank you for taking the time to tell us about your experience at the Cairns Airport and your car hire. Unfortunatly as we do not have anything to do with car hire or transport of our guests we are unable to offer you any compensation for this. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope you enjoyed your time at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to see you again in the near future. Sincerely, Eloise

Quiet location with easy access to Palm Cove shops and restaurants

Customer review rating 4.0/5

Dianne E. Couples - 27/04/2021 Confirmed reviews ALL

Loved the studio apartment with kitchenette facilities. Good location away from crowds but with easy access to Palm Cove's busy tourist hub.

Dear Dianne, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Would recommend to family friends & anyone looking for a great holiday.

Customer review rating 5.0/5

Ruth L. Families - 26/04/2021 Confirmed reviews ALL

Enjoyed our time at Palm Cove lots to see & do. Centrally located, welcoming hosts & rooms clean & well appointed. Good to see that the area is again thriving after such a difficult time. Thanks Lucinda & Gary for a wonderful holiday.

Dear Ruth L., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Great place

Customer review rating 5.0/5

Stephen Families - 25/04/2021 Confirmed reviews ALL

Relaxing clean and great service the staff were extremely helpful.

Dear Stephen Noel W., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Palm Cove is a beautiful part of N QLD

Customer review rating 3.5/5

T. J. Friends - 25/04/2021 Confirmed reviews ALL

We love Palm Cove, it is a gem along the N Qld coast. We were there for a week, staying in a 2 bedroom unit that had a great master suite and an unusual set up for the second bedroom- glass sliders off the kitchen for 2 walls, with no windows. There was a nice size balcony, overlooking an empty unattractive block of land, no ocean or garden views. We had been here before when the resorts were surrounded by a landscaped golf course, most of which is now a residential development. It's about a 15 minute walk to the beach, shops, cafes and restaurants of Palm Cove. The staff were very friendly and helpful. The unit had sufficient kitchen equipment except no coffee maker (French press, electric drip, pod or expresso) . The overall unit itself needed some repairs to the curtains (many broken hangers leaving large stretches hanging loose....we repaired the best we could so they would open and shut) and the refrigerator shelving. The bathroom ceiling fans needed cleaning as did the wicker lamp shade in the bedroom very dusty. Also, which may seem strange, we make our bed each morning and in trying to get the sheets retucked, we found there was a queen mattress cover on a king bed... Overall it is a comfortable unit, good beds and lounge chairs, suitable for 2 adults with kids or 2 couples that know each other well. We would not consider it to be luxurious and not of the Sebel name standard.

Dear Terence J., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. We are sorry your stay did not meet your expectations. We will endeavour to act on all your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Loved the room

Customer review rating 4.5/5

Nai Families - 24/04/2021 Confirmed reviews ALL

Stayed in a 3 bedroom apartment which was beautiful and very spacious and location was nice and quiet. Would definitely stay again. Will need a car to access restaurants as it is out of the way, which is why it is nice and quiet.

Dear Naomi R., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Great place

Customer review rating 5.0/5

Marion A. Couples - 24/04/2021 Confirmed reviews ALL

The rooms are very well equipped and maintained. Reception staff are welcoming and friendly. Location is great easy walk to and from for breakfast, dinner down at the esplanade and felt safe at night.

Dear Marion A., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Nice room

Customer review rating 5.0/5

Matt Families - 23/04/2021 Confirmed reviews ALL

Nice quiet location, big clean room , good pool area .

Dear Matthew G., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Idyllic location with welcoming staff.

Customer review rating 5.0/5

Graeme B. Couples - 23/04/2021 Confirmed reviews ALL

Highly recommend to anyone wanting a perfect stay. Close to other attractions in the region.

Dear Graeme B., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Great location, lovely property.

Customer review rating 5.0/5

Anonymous Families - 23/04/2021 Confirmed reviews ALL

Loved the facilities, clean and comfortable for a family of four adults.

Dear Christopher James Martin K., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda
Customer review rating 4.5/5

Don H. Families - 21/04/2021 Confirmed reviews ALL

The next question (how did I book?) does not give the option of booking through the Accor Vacation Club online, which is how I did it.

Dear Donald H., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Great stay

Customer review rating 5.0/5

Michelle Families - 19/04/2021 Confirmed reviews ALL

Perfect holiday

Dear Michelle, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Great

Customer review rating 4.0/5

Despina K. Families - 19/04/2021 Confirmed reviews ALL

Great, though the pool was too warm. Tennis courts are no longer there. The resort has too many houses. Disappointed of the nature being destroyed to build houses.

Dear Despina, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Lucinda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Good service

Customer review rating 3.0/5

Victoria G. Friends - 14/04/2021 Confirmed reviews ALL

The staff were very helpful in ensuring we were informed on sites in the area

Dear Victoria G., Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloise

A sanctuary in Palm Cove

TripAdvisor rating 5.0/5

Julia K Couples - 31/10/2019 TripAdvisor review

The Sebel is situated a short way back from the coast, which means that it is very peaceful. The apartments are well presented, with all the amenities you could want- either self-cater, or go out if you wish

Dear jm_jakay, Thank you for your review. I am pleased to hear that you enjoyed your stay and find the location suitable to your liking. We hope to see you again when you return to Palm Cove. Kind regards, Emil

A relaxing and enjoyable time.

TripAdvisor rating 4.0/5

JASTOWNSVILLE Couples - 30/03/2019 TripAdvisor review

Our unit was lovely. Very spacious and tastefully decorated. We particularly liked the fact that the toilet was separate from the bathroom which had both a bathtub and a shower. It had all the conveniences we needed, including a dishwasher, washing machine and dryer. The bed was a king size and very comfortable. Had a great stay. Location was a little distance from the beach and esplanade, but we did walk it a few times.

Dear JASTOWNSVILLE, Thank you for your review for your recent stay, we are pleased to hear that you enjoyed your stay and find the facilities suit to your need. We hope to see you again when you return to Palm Cove. Thank you. Kind regards, Emil

Very Happy

TripAdvisor rating 5.0/5

fcook16 Solo travel - 24/11/2018 TripAdvisor review

Minor drawback was location from City center but was only 30 minutes by car (which I would recommend) . Friendly staff but desk has limited hours 8-530. Room reminded me of my condo, even had 2 TVs! Full kitchen with countertop stove.

fcook16, Thank you for your review. I am please to know that you enjoyed your stay with us. Please be advise that the reception is mind between 8am and 6pm daily. We hope to see you again in the future when you return to Palm Cove. Thank you. Kind regards, Emil

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