The Sebel Palm Cove Coral Coast 4 stars

Customer review rating 4.6/5 2,322 reviews

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The Sebel Palm Cove Coral Coast
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+ 8 Services

Hotel extras

  • Located just a short stroll to the beach

  • Self contained apartments

  • 30 minutes drive from Cairns

  • Private balcony

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Babysitting on request Paying
  • Beach and water sports Paying

Hotel location

The Sebel Palm Cove Coral Coast

Coral Coast Drive
Palm Cove
4879 palm cove
australia

Tel: +61740598000

Fax: (+)7/40598000

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 22km / 13.67 miles

GPS :-16.740263, 145.665311

Our accommodation(s)

Our guest reviews for
The Sebel Palm Cove Coral Coast

100% genuine reviews from our guests

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ALL Rating 4.6/5

2,322 reviews

tripadvisor

TripAdvisor Rating 4.5/5

338 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great break!

Customer review rating 5.0/5

Tony L. Couples - 18/07/2021 Confirmed reviews ALL

Last minute holiday escape from Vic, did not disappoint! Returning after 6 years, the property was just like it was when we were there. The buildings have been well maintained and staff as usual, were awesome. The aesthetics of the grounds where the golf course is, is the only let down. ( not Sebel's fault)

A great place to stay, with very helpful staff.

Customer review rating 5.0/5

Heather H. Couples - 16/07/2021 Confirmed reviews ALL

Restful and relaxing.

Great Location but lacking in various areas of service

Customer review rating 2.5/5

Steve B. Families - 12/07/2021 Confirmed reviews ALL

We really love the area around Palm Cove and our recollections of our stay there at our Accor Premier Vacation property over 10 years ago were great. Our stay on this occasion unfortunately wasn't as good. Our first impression of the property was that it had been let run down to some degree. This may have been due to the fact that a number of buildings around the property were abandoned and let run down and also the old golf course had been let deteriorate with plants and weeds overgrowing the course which detracted from the outlook greatly. On arriving in our room we turned the AC on and immediately noticed a musty smell coming from the AC in the lounge area. We sprayed the room with air freshener and it improved after running for a day but it did appear to be overdue for service. We also had an issue with the sofa bed. Our teenage daughter was travelling with us and this was to be her bed for our stay. We assembled the sofa bed on our arrival and once erected noticed the whole bed sloped noticeably back towards the sofa and despite having erected a number of sofa beds in the past and being practically minded nothing we did allowed the bed to be leveled. The most disappointing part was that we alerted the reception about our problem and were assured they would get maintenance on to it however it was never attended to and we had to crudely prop up the mattress to keep the bed somewhat level for our daughter to sleep on during our stay. Not what we have come to expect from our experience staying at Premier Vacation properties for nearly 20 years.

Dear Stephen B., Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloise

Good stay friendly staff

Customer review rating 4.5/5

Tania B. Couples - 11/07/2021 Confirmed reviews ALL

The room was nice and staff were extremely friendly.

Dear Tania B., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Staff tried hard

Customer review rating 2.5/5

Phil A. Couples - 09/07/2021 Confirmed reviews ALL

No golf course… this photo should be removed from the photo roll of the property No restaurant at either property Poor wifi Desk isn’t manned 24/7 Lighting surrounding and leading into the property is dangerous (lack of) when walking back at night having to leave the Sebel for dinner We were disappointed that Sebel have their name on the property…. The rooms are appointed to a high standard and well maintained as all the club properties are. It’s the other things that make a stay at a Sebel a special one. It’s not like staying in Flinders lane Melbourne. Plenty of umbrellas for guess to use while it was raining The location Palm Cove and it’s beaches is so beautiful that we didn’t let the areas we highlight spoil our holiday.

Dear Phil A., Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloise

Nice place, helpful staff

Customer review rating 4.0/5

Natasha Families - 07/07/2021 Confirmed reviews ALL

Enjoyed our stay but disappointed that the golf course was available as was told it was. Otherwise good location and staff were very friendly.

Dear Simon Spelman M., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Very relaxed holiday

Customer review rating 4.5/5

Ben Families - 06/07/2021 Confirmed reviews ALL

Gary at the front desk was really helpful. The room was excellent, although needs a new dishwasher. Very close to the gym and lap pool, and a pleasant short walk to the esplanade. The apartment pool was a bit too cold to enjoy a long swim. Heating to pool is needed. Overall these are minor complaints and it was a great place to stay with the family.

Dear Ben M., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Spacious Apartment

Customer review rating 3.5/5

Sue B. Couples - 05/07/2021 Confirmed reviews ALL

The apartment was spacious and well appointed. The balcony was fine and pool was well designed. It is an absolute shame you didn't run a small shuttle bus to Palm Cove itself. this was a feature that would stop us both returning or recommending this venue again.

Dear Graham B., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Great sized rooms

Customer review rating 4.5/5

Terry Families - 03/07/2021 Confirmed reviews ALL

Staff were very helpful. Rooms clean n good sized. Plenty of car spaces. Will be returning.

Lovely size rooms with all amenities

Customer review rating 4.5/5

Helen C. Couples - 03/07/2021 Confirmed reviews ALL

Sebel Palm Cove is located a 5 min walk from the beach front and cafes. The rooms are a great size, very comfortable and have all the bits and pieces needed in the little kitchenette too, and bonus of having a washer and drier as well. We liked that the rooms are very quiet and we certainly didn't hear any neighbours even though it was school holidays. The gym facilities next door are fantastic and you can even join in for a class for $15. Don't get caught out buying food from the supermarket in Palm Cove as hugely overpriced, much better to catch a 10 min bus or Uber to Clifton Beach Coles to save getting ripped off. There is not a lot to do in Palm Cove except eat and drink, the beach not particularly inviting and the pool area at the Sebel not very inviting either compared to some of the lovely pool areas of Peppers and Pullman. A relaxing place to visit if you plan on doing not much.

Dear Julius C., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Well located

Customer review rating 3.0/5

David S. Couples - 30/06/2021 Confirmed reviews ALL

The building is tired and it is so disappointing that the golf course has been abandoned. The room was fine and staff helpful. We stay there because it is close to the esplanade. The accommodation could be best described as adequate

Good location, friendly staff

Customer review rating 4.5/5

Judy Families - 27/06/2021 Confirmed reviews ALL

My daughter and I had 6 days with you. Check in was easy and Gary was informative on local eateries, how to get there and facilities. Our unit was a studio, plenty big enough for 2 people for that length of time. The unit was overlooking the pool which was lovely. The area where the Sebel is, was quiet and away from the main strip, but only by a 7 min walk. Other staff during the week were helpful with any questions and always friendly. Definitely coming back for another visit.

Another great stay at the Sebel Palm Cove

Customer review rating 5.0/5

Bob F. Couples - 26/06/2021 Confirmed reviews ALL

We had a wonderful two week stay at the Sebel. Our unit was once again on the second floor, and we found all amenities and furnishings to be of the high standard we have come to expect at this Club property. The staff were as always cheerful and friendly. Gary in particular was helpful and informative. We made the booking through the Accor Vacation Club web site,an option which is not available in the survey. I had to tick the Acor ALL booking option to continue the survey

Terrific Property

Customer review rating 4.0/5

Brian L. Couples - 25/06/2021 Confirmed reviews ALL

This was a mid winter escape from Bathurst NSW. Temperatures at the time were in the region of -2degs min to about 10degs max - so v cold. We loved the Village atmosphere of Palm Cove and of course the opportunity to experience 27 deg plus temperatures every day. Hired a rental car and visited Port Douglas one day and Cairns another, but we though Palm Cove the pick of spots. The property had had a recent makeover and rooms very large. Excellent. Still a bit of a walk to the action though.

Great rooms, friendly staff

Customer review rating 4.0/5

Michelle Families - 25/06/2021 Confirmed reviews ALL

The room was well equipped, modern and nicely styled, bed was comfortable and bathroom was large. Staff were all friendly and helpful. It is a very quiet property so our 7 year old was a bit bored. I think this property is great for couples and large family groups.

A sanctuary in Palm Cove

TripAdvisor rating 5.0/5

Julia K Couples - 31/10/2019 TripAdvisor review

The Sebel is situated a short way back from the coast, which means that it is very peaceful. The apartments are well presented, with all the amenities you could want- either self-cater, or go out if you wish

Dear jm_jakay, Thank you for your review. I am pleased to hear that you enjoyed your stay and find the location suitable to your liking. We hope to see you again when you return to Palm Cove. Kind regards, Emil

A relaxing and enjoyable time.

TripAdvisor rating 4.0/5

JASTOWNSVILLE Couples - 30/03/2019 TripAdvisor review

Our unit was lovely. Very spacious and tastefully decorated. We particularly liked the fact that the toilet was separate from the bathroom which had both a bathtub and a shower. It had all the conveniences we needed, including a dishwasher, washing machine and dryer. The bed was a king size and very comfortable. Had a great stay. Location was a little distance from the beach and esplanade, but we did walk it a few times.

Dear JASTOWNSVILLE, Thank you for your review for your recent stay, we are pleased to hear that you enjoyed your stay and find the facilities suit to your need. We hope to see you again when you return to Palm Cove. Thank you. Kind regards, Emil

Very Happy

TripAdvisor rating 5.0/5

fcook16 Solo travel - 24/11/2018 TripAdvisor review

Minor drawback was location from City center but was only 30 minutes by car (which I would recommend) . Friendly staff but desk has limited hours 8-530. Room reminded me of my condo, even had 2 TVs! Full kitchen with countertop stove.

fcook16, Thank you for your review. I am please to know that you enjoyed your stay with us. Please be advise that the reception is mind between 8am and 6pm daily. We hope to see you again in the future when you return to Palm Cove. Thank you. Kind regards, Emil

A small slice of paradise

TripAdvisor rating 5.0/5

Keith J Solo travel - 03/11/2018 TripAdvisor review

Palm Cove is a tourist resort north of Cairns but not overdone - a beach side esplanade with a pleasant walk, the usual assortment of up-market restaurants and hotels but taking care of the beautiful environment. The Sebel is back from the coast a bit and my room had views of mountains but was very reasonably priced (shoulder season) and immaculately maintained. I was driving and this gave me flexibility to explore the surrounding area: this property is apartments rather than a resort with bar, restaurant etc but it is only a ten minute walk to the beach front.

Dear Keith J, Thank you for your review for your recent stay at The Sebel Palm Cove. I am please to know that you enjoyed your stay and find the location suit to your liking. We hope to see you again in the future when you return to Palm Cove. Thank you. Kind regards, Emil

Nice apartment in a good location

TripAdvisor rating 4.0/5

ianandana Couples - 22/02/2018 TripAdvisor review

Good sized apartment, well decorated and equipped (apart from lack of a coffee pot !). Great pool and BBQ area. Weather wasn't the best, but as it is centrally located it was perfect for day tripping. Would definitely stay again.

Dear ianandana, We very much appreciate your comments regarding your recent stay at the The Sebel Palm Cove Coral Coast. Thank you for your amazing review! It is always a pleasure to receive positive feedback. Our location is ideally situated half way between Cairns and Port Douglas, and as you mentioned it is perfect for day trips. We are delighted to hear you found the apartment and facilities on site to meet expectations. Your comments are greatly appreciated and will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bonnie Lawton

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