The Sebel Palm Cove Coral Coast 4 stars

Customer review rating 4.6/5 2,244 reviews

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The Sebel Palm Cove Coral Coast
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+ 10 Services

Hotel extras

  • Located just a short stroll to the beach

  • Self contained apartments

  • 30 minutes drive from Cairns

  • Private balcony

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Babysitting on requestPaying
  • Beach and water sportsPaying

Hotel location

The Sebel Palm Cove Coral Coast

Coral Coast Drive
Palm Cove
4879 palm cove
australia

Tel: +61740598000

Fax: (+)7/40598000

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 22km / 13.67 miles

GPS :-16.740263, 145.665311

Our accommodation(s)

Studio Apartment 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Views: Patio *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 4
  • Area: From 56 / 603 sq ft
  • Views: Pool side, Patio, Golf view *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Apartments

Our guest reviews for
The Sebel Palm Cove Coral Coast

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,244 reviews

tripadvisor

TripAdvisor Rating 4.5/5

337 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great position

Customer review rating 4.5/5

Brian D. Families - 11/05/2021 Confirmed reviews ALL

A very enjoyable and relaxing stay.Staff are friendly and attentive, and facilities are excellent.

Dear Brian, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Lovely apartment. Reception staff were terrific

Customer review rating 4.5/5

Helen P. Couples - 10/05/2021 Confirmed reviews ALL

Our big negative was the poor quality of the towels. Old/thin.greyish. We were very disappointed. You let yourselves down

Dear Helen, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies in regards to the towels issue, I have since spoke to our contractor laundry company, we now have brand new fluffy towels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil
Customer review rating 4.5/5

Kevin J. W. Families - 10/05/2021 Confirmed reviews ALL

A family Mother's Day weekend getaway!

Dear Kevin, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Disappointing

Customer review rating 2.0/5

Janet M. Couples - 09/05/2021 Confirmed reviews ALL

The staff were friendly and helpful, especially Lucinda. Without a car, location is inconvenient. Overall impression - building is tired and grounds need attention. The standard of cleanliness in our unit was poor, especially the shower bay. The outlook over an unkempt paddock was not the ambience we were seeking on a Palm Cove holiday.

Dear Janet M., Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloise

Great stay

Customer review rating 4.5/5

Heather Families - 07/05/2021 Confirmed reviews ALL

Lovely clean rooms. Quiet location. Grounds and surrounds could do with a little tlc. We had heavy rain and the carpark flooded several times. Our room overlooked the carpark. When the carpark flooded, witches hats were placed to show people not to park there. In the corner of the carpark was a grated drain. This was covered with dead leaves which totally blocked the drain. We watched a whole week to see if anyone would clear those leaves, which would have helped with the flooding and saved putting out the witches hats which reduced parking ??? Nothing happened. The balconies of the rooms which overlooked the grassy area are useless in the wet because of the design of the roof. They were wet and slippery. Otherwise, all the staff we met were wonderful and extremely helpful.

Dear Heather F., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Very relaxing stay in a beautiful area.

Customer review rating 4.5/5

Tt Couples - 05/05/2021 Confirmed reviews ALL

Very comfortable, in a well appointed one bedroom unit. Very clean, and staff very helpful.

Dear Tarmo T., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucinda

Not ideally located to restaurants..20minute walk to the beachfront

Customer review rating 4.0/5

Lorna T. Friends - 04/05/2021 Confirmed reviews ALL

Lovely room, but not located near restaurants a bit of a walk to the beach, no shuttle service from the Sebel so caught Ubers,

Dear Lorna, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies in regards to the sliding door issue, maintenance has rectified the issue since your departure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

lovely facilities in the room and very friendly staff

Customer review rating 4.5/5

Grant A. Couples - 04/05/2021 Confirmed reviews ALL

Apart from the weather our stay was very pleasant

Dear Grant, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the weather issue. I am glad that you enjoyed your stay. just to make your jealous, the weather is perfect at this moment, 20C at night and 28C during the day, low humidity, make sure you visit us again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Good stay

Customer review rating 4.5/5

Trish B. Couples - 03/05/2021 Confirmed reviews ALL

Easy check-in, friendly staff, welcome gift made us feel special, informative and helpful detail to enhance our stay. Unit floor plan was well designed for easy flow, practicality and space. Appliances met all our needs for relaxed eating in while local cafes and restaurants provided a variety of tasty food choices. Looking forward to our next stay.

Dear David B., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise
Customer review rating 0.5/5

Anonymous Couples - 03/05/2021 Confirmed reviews ALL

I wasn’t happy as a gold member. Accommodation money was taking out even before I check in Couldn’t get fresh towels and room was smelling like damp. Not happy at all

Dear Vil, Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to the payment, out hotel always taken payment on arrival, please accept my sincere apologies if this has caused any inconvenience. For for the room, I will ask the housekeeping to check in regards to the damps smell issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emil

Great location, clean, quiet & friendly

Customer review rating 5.0/5

Michael R. Couples - 03/05/2021 Confirmed reviews ALL

Very friendly staff and willing to help. Pity the golf course is no longer there.

Dear Michael, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

It was a good place to base ourselves for venturing around the area

Customer review rating 4.0/5

Graham C. Couples - 03/05/2021 Confirmed reviews ALL

Good location, well appointed, microwave wasnt working, but really didn't effect us, needed to report it. Air-conditioning in the bedroom did get a blocked drain and needed attention, had water dripping at 2am that was an issue. The verandah balcony needs better security as you can't lock the glass doors and certainly not the fly screens so you can get fresh air in overnight

Dear Kim C., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Beautiful setting

Customer review rating 5.0/5

Annette F. Couples - 02/05/2021 Confirmed reviews ALL

The Sebel is a very clean, well maintained hotel. It less than a 10min walk to the beach & restaurants, which is great because you can walk off the calories. We were able to use the gym next door and their fantastic pool. 10/10

Dear Annette, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

Well located but deteriorating rapidly - golf course gone, houses on tennis courts - what's next

Customer review rating 2.5/5

Peter D. Couples - 02/05/2021 Confirmed reviews ALL

Reasonable - have sent seperate email detailing Toilet flushing every 2 hours 24/7 in Unit above- obviously needs serious plumbing attention.

Dear Peter D., Thank you for taking the time to tell us about your experience at the The Sebel Palm Cove Coral Coast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eloise

Roomy apartment

Customer review rating 3.5/5

Martin O. Couples - 02/05/2021 Confirmed reviews ALL

Comfortable and clean apartment more crockery and cutlery would have been appreciated. Also we expected the 9 hole golf course and tennis court still to be operational

Dear Martin, We very much appreciate your comments regarding your stay at The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately the golf course is not part of the hotel property, they have been closed for almost 2 years. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil

good

Customer review rating 3.5/5

Sarah L. G. Couples - 29/04/2021 Confirmed reviews ALL

we enjoyed the stay the location to the front was good-, the staff ( reception) were happy and polite and welcoming- the cleaning staff were great our room was cleaned during our stay. the only down side was the sound proofing , which was limited, the above unit resonated its noise downwards- furniture scraping on the floor- doors banging- foots steps thumping- this is a poor design of the units, the taps were insecure both kitchenette and bath room , there was a hole in the wall by the air-conditioned-

Dear Sarah Louise G., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Great place to stay

Customer review rating 4.5/5

John A. Couples - 29/04/2021 Confirmed reviews ALL

This has been our holiday location for many years now. Palm cove is a special place for us, because it is not over comercialised, and still retains the "seaside village" atmosphere. The Sebel is a great place to stay, tucked away as it is in a very peaceful setting. A pity about the demise of the golf course. Hopefully the area behind the units will stay as open space. The staff are excellent, cheerful and always willing to assist. One thing prevents a 10 rating, and I have raised this before, is that we find the lighting too dim. We would love to have a way to have more light over the dining table, and an additional fluoro over the sink area as the range hood light is specific to the cook top. Thanks for an enjoyable stay John & Lorraine

Dear John A., We very much appreciate your comments regarding your stay at the The Sebel Palm Cove Coral Coast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eloise

Loved our holiday but had major dramas

Customer review rating 3.0/5

Nandani C. Families - 29/04/2021 Confirmed reviews ALL

This is the second time we stayed in cairns and because we loved it so much the first time, this time we took my husband’s parents and 2 sisters and their family which includes very young children. Upon arrival at Cairns airport we were told that one of our vehicles was not booked. Long story short, we wasted an entire day, from 11.30am to 7.30pm trying to get it sorted, an entire day of our holiday wasted! A day we had planned so many things to do, rather I was stuck on the phone for most of the day trying to sort out the car hire dilemma. It was agonisingly frustrating but to my credit, I kept my cool. Not to mention that the sisters’ families had to get a maxi taxi to the the Sebel from the airport at an added cost of $101 which is not fair as they had already paid for their vehicle. It is through no fault of theirs this occurred and this money should be reimbursed to them. It is now in your hands as to the best compensation you can provide us for our troubles and precious family time wasted through no fault of ours. I look forward to your correspondence at your earliest convenience.

Dear Satyavrata Nandani C., Thank you for taking the time to tell us about your experience at the Cairns Airport and your car hire. Unfortunatly as we do not have anything to do with car hire or transport of our guests we are unable to offer you any compensation for this. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope you enjoyed your time at the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to see you again in the near future. Sincerely, Eloise

A sanctuary in Palm Cove

TripAdvisor rating 5.0/5

Julia K Couples - 31/10/2019 TripAdvisor review

The Sebel is situated a short way back from the coast, which means that it is very peaceful. The apartments are well presented, with all the amenities you could want- either self-cater, or go out if you wish

Dear jm_jakay, Thank you for your review. I am pleased to hear that you enjoyed your stay and find the location suitable to your liking. We hope to see you again when you return to Palm Cove. Kind regards, Emil

A relaxing and enjoyable time.

TripAdvisor rating 4.0/5

JASTOWNSVILLE Couples - 30/03/2019 TripAdvisor review

Our unit was lovely. Very spacious and tastefully decorated. We particularly liked the fact that the toilet was separate from the bathroom which had both a bathtub and a shower. It had all the conveniences we needed, including a dishwasher, washing machine and dryer. The bed was a king size and very comfortable. Had a great stay. Location was a little distance from the beach and esplanade, but we did walk it a few times.

Dear JASTOWNSVILLE, Thank you for your review for your recent stay, we are pleased to hear that you enjoyed your stay and find the facilities suit to your need. We hope to see you again when you return to Palm Cove. Thank you. Kind regards, Emil

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