Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.0/5 901 reviews

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Mercure Cairns - Image 1
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Mercure Cairns - Image 4
15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Equipped with two single beds, the Twin Single Room provides complete comfort with an ensuite bathroom with shower, TV, air conditioning and fan, tea and coffee making facilities, fridge. Sleeps up to 2 adults.

  • Views:

    City View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

Equipped with 1 Queen and 1 Single bed, the Standard Room provides complete comfort with an ensuite bathroom with shower, TV, air conditioning and fan, tea and coffee making facilities, fridge. Some rooms have balcony. Sleeps up to 3 adults.

  • Views:

    City View

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious, ideal for families. It has 2 rooms, one with Queen and the other has 2 Single beds. Ensuite bathroom with shower, 2 TV's, A/C and fans, microwave, tea/coffee making facilities, fridge. Some have balcony. Sleeps up to 4 adults.

  • Views:

    City View

Max. number of persons
4
Area
From 44 m² / 473 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax into a luxury king bed after a day of work or play. Boasting a modern and calming interior, the Superior king offers a spacious retreat equipped with a study nook, walk in robe and separate en-suite.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Loft Room 1 Queen Bed and Spa

Photo out of - Loft Room 1 Queen Bed and Spa

An intimate setting on 2 levels. Lower level has a lounge room, whilst upper level has queen bed, & spa bath. Ensuite bathroom with shower, A/C and fan, tea/coffee making facilities, minibar and large balcony. Sleeps up to 2 adults.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • 75 rooms
  • 11 family rooms
  • 75 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Business

One Meeting room

Well-being

NA

  • Outside
  • On site

Pool

Photo out of - Pool

NA

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  901 reviews

Customer review rating 3.5/5

James S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

David J. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Gavin M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Gardner J. Business - Confirmed reviews ALL

Dear GARDNER, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 4.5/5

Andrew N. Business - Confirmed reviews ALL

Dear ANDREW N., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 4.5/5

David J. Solo - Confirmed reviews ALL

Hotel was in a great location. The front desk support was always very helpful. Good room.

Customer review rating 3.0/5

Gavin M. Couples - Confirmed reviews ALL

Friendly staff and clean and well located Unfortunately where our room was situated, we could hear all the traffic and people walking the street below us. Didn’t get a great night sleep bed was also a little uncomfortable and small for a couple. Room was definitely big enough for a king bed

Customer review rating 5.0/5

Gardner J. Business - Confirmed reviews ALL

The staff are very helpful, the rooms are very clean and it is a perfect position to walk to the boardwalk.

Dear GARDNER, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 4.5/5

Andrew N. Business - Confirmed reviews ALL

Comfortable room. Staff were friendly. Good breakfast. Only found out there was no other onsite dining when a welcome email arrived a few days prior to my stay

Dear ANDREW N., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 4.0/5

Alex W. Solo - Confirmed reviews ALL

comfortable accommodation

Dear ALEX, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Paul W. Couples - Confirmed reviews ALL

Excellent location, great friendly staff, thoroughly enjoyed our stay. Would recommend - thank you

Dear PAUL, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 3.5/5

Alan A. Couples - Confirmed reviews ALL

I found the room to be quite disappointing, we have stayed on the same floor previously at the pool end of the floor which was much better.

Dear ALAN, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 4.0/5

Satendra P. Solo - Confirmed reviews ALL

Satisfied

Dear SATENDRA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 1.5/5

George K. Business - Confirmed reviews ALL

Disappointed called twice and double checked with reception about late check in when friend checked in had to wait out the front for one hour and no one knew about his booking

Dear GEORGE, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

John Z. Solo - Confirmed reviews ALL

Enjoyed the room and happy smiling faces at reception.

Dear JOHN, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Warria A. Solo - Confirmed reviews ALL

Services was fantastic

Dear WARRIA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Sofia M. Solo - Confirmed reviews ALL

I have to say that in the decades I have been traveling I have NEVER felt the gratitude towards hotel staff that I felt during my daughter's stay at your hotel. I wish I could remember everyone's name, but Lucy at the front desk, the staff that answered the phone when I frantically called, the cleaning staff, the breakfast service team, EVERYONE went above and beyond to support my daughter. While traveling to Cairns she found herself in a medical emergency. Even though she was by herself, the hotel staff gave our family the reassurance that she would be SAFE and well taken care of while away from loved ones. You should all be proud that your staff is a hopeful representation of what humanity should be. THANK YOU!

Dear SOFIA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were all very happy to be able to help you and your daughter when she needed it. Thank you again for sharing your daughters experience. Sincerely, Matt Juniper, General Manager

Customer review rating 4.0/5

Jeoffrey C. Solo - Confirmed reviews ALL

Friendly and courteous / helpful staff. Conveniently close to the central part of the city.

Dear JEOFFREY, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 3.5/5

Alison D. Business - Confirmed reviews ALL

Nice hotel but the fact the restaurant was closed was not ideal and also the lack of parking was difficult.

Dear ALISON, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 2.0/5

Denis C. Couples - Confirmed reviews ALL

Not good won’t stay there again

Dear DENIS, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper, General Manager

Customer review rating 4.5/5

Bruce D. Families - Confirmed reviews ALL

Great staff

Dear BRUCE D., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Son N. Couples - Confirmed reviews ALL

Most pleasant

Dear N., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 3.5/5

Alex T. Couples - Confirmed reviews ALL

We booked a loft room with a bath and had a comfortable stay.

Dear ALEX, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 3.5/5

Karin T. Couples - Confirmed reviews ALL

Good size but noisy - room faced road and people smoking on balconies. We wouldn’t choose here again.

Dear KARIN, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Other web-users rate our hotel

  • 376 reviews 8.6/10 Location
  • 629 reviews 6.3/10 Room
  • 535 reviews 8.1/10 Service
  • 50 reviews 1.7/10 WiFi
  • 338 reviews 4.6/10 Comfort
  • 241 reviews 5.8/10 Cleanliness
  • 181 reviews 2.7/10 Food
  • 118 reviews 6.9/10 Vibe

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