Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,022 reviews

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Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,022 reviews

Customer review rating 4.5/5

Lesley M. Couples - Confirmed reviews ALL

Wonderful experience, friendly staff , clean rooms

Customer review rating 4.0/5

Deborah W. Couples - Confirmed reviews ALL

Attending a concert a CPAC so location could not have been better, having to park on the street was a bit of a worry in Cairns but luckily car was still there. Room was clean and spacious, we had a loft spa room which was great. Could have done with a TV near the bed. We didn't use the facilities as weather wasn't the best. Overall a very comfortable stay

Customer review rating 5.0/5

Timothy M. Business - Confirmed reviews ALL

My trip to this Motel was for a business and small holiday at the end of the two weeks I was there. Well located, The staff are fantastic and good value. I would recommend staying here to anyone interested in visiting Cairns.

Dear TIMOTHY, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 3.5/5

Vidhya S. Families - Confirmed reviews ALL

Rooms were very poorly lit,Air conditioner had leakage,not much entertainment on screen

Dear VIDHYA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experienc. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Rhonda G. Couples - Confirmed reviews ALL

Great room, big and roomy. Close to everything.

Dear RHONDA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Other web-users rate our hotel

  • 400 reviews 8/10 Location
  • 732 reviews 6.2/10 Room
  • 597 reviews 7.6/10 Service
  • 83 reviews 1.3/10 WiFi
  • 290 reviews 5.4/10 Cleanliness
  • 233 reviews 3.5/10 Food
  • 134 reviews 6.7/10 Vibe
  • 125 reviews 6.3/10 Breakfast

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