Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,018 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,018 reviews

TripAdvisor Rating  3.5/5  120 reviews

Customer review rating 4.5/5

David P. Couples - Confirmed reviews ALL

Very pleasant stay hotel is across from the Aquarium and it’s a quick trip to the waterfront. Comfortable room with friendly staff and a pool available for a quick dip. Would happily stay again.

Dear David, Thank you for your positive feedback regarding your stay at Mercure Cairns. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the friendly service provided by our staff. We look forward to welcoming you back for another enjoyable getaway. Regards Matt Juniper, General Manager

Customer review rating 4.5/5

Susan R. Solo - Confirmed reviews ALL

Location was near everthing i required

Dear Susan, Thank you for your feedback regarding your recent stay. We are delighted to hear that our location met your needs and provided convenience during your visit. Regards Matt Juniper, General Manager

Customer review rating 3.5/5

Rachel W. Business - Confirmed reviews ALL

The good: The bed was beautiful and comfortable. The not so good: Description on booking site said work desk - however was desk small table with seating not suitable to sit at for periods of time to work. A handyman knocked on my door in the late afternoon to replace a smoke detector - I was not happy that he had opened the door to enter my room with me in it, without waiting for me to get to the door.

Dear Rachel, Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found the bed comfortable; however, I regret that the workspace did not meet your expectations. We strive to provide accurate descriptions, and I appreciate your input on this matter. I also apologize for the experience you had with our maintenance staff. We prioritize guest privacy and safety, and I will ensure that this concern is addressed with our team to prevent similar occurrences in the future. Thank you once again for your comments. We value your insights as they help us improve the overall experience for our guests. Regards Matt Juniper, General Manager

Customer review rating 4.5/5

Anthony W. Couples - Confirmed reviews ALL

Relaxing

Dear Anthony, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our hotel clean, well-located, and reasonably priced. It is our aim to provide a relaxing experience for all our guests. Regards Matt Juniper, General Manager

Customer review rating 4.0/5

Kathy L. Business - Confirmed reviews ALL

Arrived late and was checked in quickly. Efficient and friendly staff

Dear Kathy, Thank you for your kind words regarding the cleanliness and comfort of your room, as well as your positive experience with our staff. We appreciate your feedback and look forward to welcoming you back in the future. Regards Matt Juniper, General Manager

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Other web-users rate our hotel

  • 417 reviews 8/10 Location
  • 752 reviews 6/10 Room
  • 615 reviews 7.6/10 Service
  • 87 reviews 1.2/10 WiFi
  • 306 reviews 5/10 Cleanliness
  • 236 reviews 3.4/10 Food
  • 132 reviews 6.1/10 Vibe
  • 121 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.