Mercure Cairns 4.5 stars

Name: Mercure Cairns | ALL - ALL
Address: 15 Florence Street, Corner of Florence and Lake St, CAIRNS, 4870, AU
Telephone: +61740515733
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 961 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

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Mercure Cairns

Hotel for travellers looking for local and authentic experiences

The Mercure Cairns is centrally located in the Cairns CBD. The hotel offers 75 stylish guest rooms. Located in the heart of Cairns, a short walking distance to Cairns Aquarium, Convention Centre, Night Markets and the Casino. Embark on a trip to the Great Barrier Reef or the Daintree rainforest with departure points 800 metres from the hotel.

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Standard Room 2 Single Beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)
Views: City View

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Room

Standard Room 1 Queen and 1 Single Bed

3 pers. max
20 m² / 215 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)
Views: City View

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Room

Family Room 1 Queen and 2 Singles

4 pers. max
44 m² / 473 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Views: City View

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Room

Superior King Room

2 pers. max
27 m² / 290 sq ft

Bedding 1 x King size bed(s)

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Suite

Executive Room 1 King Bed

2 pers. max
27 m² / 290 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side
Most of the accommodation: Balcony

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Suite

Loft Room 1 Queen Bed and Spa

2 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Balcony

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

+61 7 4051 5733

+61 7 4031 2298

CENTRAL RAILWAY

Railway station

Access: 2 km / 1.24 mi 15 min walk

CAIRNS PERFORMING ART CENTRE

Entertainment/theatre district

Access: 100 m / 0.06 mi 5 min walk

FLECKER GARDENS

Botanical gardens

Access: 4 km / 2.49 mi 10 min drive

TJAPUKAI

Art and Culture

Access: 25 km / 15.54 mi 30 min drive

Shuttle

Shuttle on call

SKYRAIL

Tourist attraction

Access: 25 km / 15.54 mi 30 min drive

KURANDA VILLAGE

Tourist attraction

Access: 40 km / 24.86 mi 45 min drive

Shuttle

Shuttle scheduled

DAINTREE RAINFOREST

Tourist attraction

Access: 45 km / 27.96 mi 50 min drive

Shuttle

Shuttle on call

ATHERTON TABLELANDS

Tourist attraction

Access: 80 km / 49.71 mi 1 hrs 30 min drive

Shuttle

Shuttle on call

CAIRNS AQUARIUM

Tourist attraction

REEF FLEET TERMINAL

Marina

Access: 2 km / 1.24 mi 15 min walk

Shuttle

Shuttle on call

YORKEYS KNOB

Beach area

Access: 20 km / 12.43 mi 25 min drive

GREAT BARRIER REEF

Marina

Access: 20 km / 12.43 mi 25 min drive

Shuttle

Shuttle on call

Munro Martin Parklands

Park

CAIRNS CENTRAL

Shopping centre/mall

Access: 2 km / 1.24 mi 15 min walk

CAIRNS LOCAL FOOD OUTLETS

Restaurant and cafe district

Cairns City

Shopping district

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Wi-Fi
Air conditioning
Meeting rooms
100% Non Smoking Property

Pool

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 0 m² / 0 sq ft
Maximum seats capacity: 25
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 961 reviews

Glenis R. Solo - 7/29/2026 Confirmed reviews ALL

Dear GLENIS, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Jarad V. Families - 7/29/2026 Confirmed reviews ALL

Dear JARAD, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will contact you directly to get more details on what you were not happy with. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper, General Manager

Elisabeth S. Families - 7/28/2026 Confirmed reviews ALL

Check in took close to an hour and a half. I did go in early and ask if it was possible to get close to 2 as I have two kids after 3 and it wasn’t taken into consideration Second day was Sunday and I was told no room service just rubbish removal and towels which was fine by me and this still didn’t happen. We waited till 3 and still nothing Towels were provided by reception but I had to ask about bin bags and that was another trip Very disappointing and they thought it could all be fixed with a free can of coke

Dear ELISABETH, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to see the issues you raised. We do our best to have all rooms ready by 2pm. I will investigate with our housekeeping team as to why they missed your room on the Sunday, as this should not have happened. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Angela D. B. Couples - 7/26/2026 Confirmed reviews ALL

Dear ANGELA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Nicola L. Families - 7/24/2026 Confirmed reviews ALL

Good Location , no parking which was not ideal when it's 2P out the front, a little dated in the rooms and bathroom if you are a bigger person "good luck" , it was a bit tight. No balcony in some of the two bedroom units which was of course the one we were in. Girl training a young guy on the front reception was nice. Breakfast restaurant was nice not a huge offering but was sufficient. For a stayover would be fine, not ideal for a long stay.

Dear NICOLA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Web-users rating

Other web-users rate our hotel

386 reviews 8.1/10 Location
657 reviews 6.2/10 Room
568 reviews 7.8/10 Service
65 reviews 2.7/10 WiFi
255 reviews 6/10 Cleanliness
214 reviews 3.2/10 Food
128 reviews 6.9/10 Vibe
104 reviews 6.1/10 Breakfast

61 reviews 8.1/10 Location
124 reviews 6.4/10 Room
110 reviews 7.5/10 Service
12 reviews 2.3/10 WiFi
58 reviews 6.1/10 Cleanliness
58 reviews 4.3/10 Comfort
40 reviews 3.1/10 Food
27 reviews 6.9/10 Vibe

51 reviews 7.8/10 Location
116 reviews 5.9/10 Room
113 reviews 7.9/10 Service
12 reviews 1.1/10 WiFi
42 reviews 6/10 Cleanliness
36 reviews 3.2/10 Food
20 reviews 6/10 Vibe
18 reviews 6/10 Breakfast

44 reviews 7.6/10 Location
87 reviews 6.5/10 Room
68 reviews 8.1/10 Service
9 reviews 2.1/10 WiFi
37 reviews 4.5/10 Comfort
34 reviews 5.7/10 Cleanliness
32 reviews 2.9/10 Food
18 reviews 5.9/10 Vibe

16 reviews 8/10 Location
38 reviews 5.6/10 Room
45 reviews 7.9/10 Service
14 reviews 6.3/10 Cleanliness
7 reviews 7/10 Value
7 reviews 3.2/10 Food

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Cairns hotel, check-in is available from 02:00 PM and check-out is up to 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Cairns regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.