Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 973 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  973 reviews

TripAdvisor Rating  3.4/5  109 reviews

Great Stay At The Mecure

TripAdvisor rating 4.0/5

GREG B Families - TripAdvisor review

Very centrally located as close to restaurants and cafes. Very friendly and helpful staff. In front area coffee and water is available. Pool with seating ideal for drinks and nibbles . Extra towels available if required An enjoyable stay and I will return.

Customer review rating 5.0/5

Victoria S. Families - Confirmed reviews ALL

Thoroughly enjoyed our experience. Extremely welcoming and very helpful. Fabulous location.

Dear VICTORIA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 0.5/5

Ben M. Couples - Confirmed reviews ALL

We called through to the hotel to make the booking. I asked if they have a pet friendly room. They said yes and I gave them my dates, then check again that it was for a pet friendly room. Again I was told yes, so I booked it. I arrived at the hotel that day to day the night. I went to reception to get my keys and pay. I double checked before paying that again it was pet friendly and is there any more charge for that I was told not. I received my key and asked about parking (there is none only street) so went to tell my wife in the car. The receptionist ran and to inform me no they are not pet friendly and we cant stay. So we had just driven 4 hour, now we had no hotel room and when I asked for a refund it was an issues. We drove around the corner to the baileys crytalbrook and they were great we got a 2 bedroom apartment for the night pet friendly. We will never stay at a mercure again.

Dear BEN, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the pet friendly issue, I am sorry if there was confusion around the question whether we allow pets in the room. I spoke to the team that were working the day you said you called and they have confirmed that neither of them indicated that we had rooms that you could have a pet in. We will allow assistant dogs as all hotels will, but this is the only acceptation. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 4.0/5

Yulrika A. Families - Confirmed reviews ALL

Reception was welcoming

Dear YULRIKA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Soma K. Couples - Confirmed reviews ALL

Beautiful looms and polite service of staff

Dear SOMA, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

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Other web-users rate our hotel

  • 430 reviews 8.1/10 Location
  • 761 reviews 6.1/10 Room
  • 633 reviews 7.6/10 Service
  • 80 reviews 1.1/10 WiFi
  • 333 reviews 4.9/10 Cleanliness
  • 201 reviews 4.1/10 Food
  • 139 reviews 7/10 Vibe
  • 134 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.