Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 925 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  925 reviews

TripAdvisor Rating  3.5/5  97 reviews

Great location ,friendly staff,comfortable room ,good breakfast.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Check is was great ,lovely staff made us welcome.

Dear Lynette L., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Decent and Clean room

Customer review rating 3.5/5

Mark Business - Confirmed reviews ALL

The room was decently new (renovated) and clean. Occasionally amenity was not set up correctly or basic items are not there (pen, notepad or laundry bags). Not big deal but if we are paying decent amount, I would expect those are set up.

Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. The points mentioned are well noted and we will make sure to review with management. We hope to see you again very soon. Sincerely, Mercure Cairns Team

Disappointed

Customer review rating 2.0/5

Rayleen A. B. Friends - Confirmed reviews ALL

Families extra night booking was missed so room was not ready. They had to have a cheaper room a. wait days for the difference to sorted. They called us the day before to pay for our extra night, didn’t take the funds anyway. Our room had all the linen taken out a. not replaced. Tea facility was not refreshed. Checking then was difficult. Not a 4 star hotel. Our floor was all up a. down like you were walking on a ship, very strange

Dear ROBERT C., Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your stay. This is not the standard of service we aim to provide, a. we’re very sorry for the inconvenience caused by the missed booking a. the delays in resolving the room arrangement. We’re glad we could sort out the issue with you over the phone, but we regret the frustration caused in the process. The oversight regarding the linen a. tea facilities is unacceptable, a. we have addressed this with our housekeeping team to ensure it does not happen again. We also understand how the floor design may have felt unusual, a. we appreciate your feedback on this as well. Your comments help us improve, a. we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Mercure Cairns Team

well located and handy to the water front.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice hotel but internet was terrible which made it frustrating when trying to work and hold video meetings as internet was sporadic, slow and dropped out frequently.

Dear GRANT P., Thank you for taking the time to share your feedback. We sincerely apologies for the WIFI issue. Please rest assured we are already working on upgrading our WIFI. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Over night stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Check in was quick and easy, The room was clean and well prepared. The location is great, the only reason I couldn't give 10 is parking is only on the street and that was limited when we arrived

Dear MICHELE M., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our parking will be open very soon for guest use. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 414 reviews 8.2/10 Location
  • 722 reviews 6.2/10 Room
  • 592 reviews 7.7/10 Service
  • 69 reviews 2/10 WiFi
  • 326 reviews 5.2/10 Cleanliness
  • 166 reviews 5.3/10 Food
  • 138 reviews 5.9/10 Value
  • 137 reviews 5.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.