Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 1,024 reviews

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Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,024 reviews

Customer review rating 2.5/5

Peter B. Couples - Confirmed reviews ALL

Sadly I didn't see that there was no car parking on your website so I was disappointed when I turn up with my rental car and found this information out and then discovered that there was only 7 car park spot on the road that had to be share across 250 rooms.

Customer review rating 4.0/5

Z. Z. Business - Confirmed reviews ALL

Met expectations for my stay

Dear Z., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Matt Juniper, General Manager

Customer review rating 0.5/5

Heather S. Solo - Confirmed reviews ALL

Only one lady on the reception desk, she was very polite.

Customer review rating 4.0/5

Colleen M. Friends - Confirmed reviews ALL

Hotel was fine, but I didn't get my 30% discount on dining.

Dear COLLEEN, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have sent you a private message regarding your discount issue. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Les D. Couples - Confirmed reviews ALL

Very enjoyable stay.

Dear LES, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on comments to Evan too. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Other web-users rate our hotel

  • 395 reviews 8/10 Location
  • 725 reviews 6.2/10 Room
  • 593 reviews 7.6/10 Service
  • 78 reviews 1.3/10 WiFi
  • 283 reviews 5.7/10 Cleanliness
  • 231 reviews 3.4/10 Food
  • 135 reviews 7/10 Vibe
  • 122 reviews 6.8/10 Value

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