ibis Styles Cairns (Becoming Mercure Dec 2022)

ibis Styles Cairns (Becoming Mercure Dec 2022) 3 stars

Customer review rating (ALL Rating) 4.3/5 87 reviews

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Hotel extras

The ibis Styles is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

ALLSAFE approved hotel

Hotel location

ibis Styles Cairns (Becoming Mercure Dec 2022)

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  87 reviews

TripAdvisor Rating  3.5/5  57 reviews

Mediocre

TripAdvisor rating 3.0/5

Polly F TripAdvisor review

The upgraded rooms are certainly an improvement, but no full length mirror. Beds zip all over the room - needs stops on wheels. Coffee in restaurant is shocking - please get some decent bean mix, like Vitorrio. It tastes like International Roast!!

overnight stay

TripAdvisor rating 5.0/5

gavintA3139NO Friends getaway - TripAdvisor review

Property is still in the redevelopement stage. 1. Bar fridge door not hinged correctly 2. the door closure in wrong place as walldrobe door hits it when opened 3. the paint joint in bathroom, normally you fill holes before painting not just paint over the hole.... 4. beside ledge should be on both sides of bed not just on one side. 5. Breakfast ok if you like it served cold WiFi needs improving took a while to get logged on. If all the ground floor units could have an enclosed Patio it would be perfect. Only ground floor units on the Street side have enclosed patios the other side looks out to a builders mess.

Gavin, thank you for taking the time to share your feedback. We have addressed your points to the appropriate people who will follow up the points listed concerning new rooms. We are sorry that your breakfast was served cold, we have also addressed this with the kitchen. We do have limited rooms with balconies, however if you choose to stay with us in the near future, please put a request on your booking you would prefer a room with a balcony and we will try our best to allocate this room to you. We are also happy you recognised that our hotel is in a great location. Thank you for staying with us.

Great stay, good location and unexpected upgrade, thankyou !

TripAdvisor rating 4.0/5

Amanda S TripAdvisor review

Very happy with the upgrade to a roomy two bedroom apartment and the fact that the pool had been refurbished and open. The location was great. Enjoyed the 4 nights there and would gladly stay there again. Friendly staff.

Thank you so much for sharing such great feedback it is appreciated. We were excited to read that your stay with us was enjoyable and that you were comfortable in our new refurbished room. WE hope to see you in the near future when you come to visit Cairns again.

Needs improvements

TripAdvisor rating 2.0/5

ochsateena Families - TripAdvisor review

Undergoing renovations which was known and expected. What was not expected, nor appreciated, was LOUD construction waking us up at 0615am when it was clearly stated noise would begin at 0800. Lock on room’s patio slider door are broken, with a chain installed but not safe. Rooms facing the street are a little noisy with homeless and other pedestrians, lots of vehicle traffic, etc. Wi-Fi is strong in lobby, inadequate in rooms, and not functioning at all around pool and in restaurant. Bathroom door is virtually impossible to shut unless you’re straddling toilet due to tight quarters, yet you’re instructed to shower with door closed, or run risk of being liable for $1,000+ smoke alarm bill. No hand towels, no sink soap dish, no phone in room, no comforter or blankets on beds, no hotel staff present between 11pm and 7am.

We'd like to apologise for disappointing you during your stay, it's certainly not our aim or a true indication of the levels of service we strive to offer all of our guests, especially if they are staying in our new rooms. Please be assured we appreciate and act on all feedback. As mentioned we are renovating and we have shared your feedback with the relevant departments. We understand the inconvenience that this may cause and we truly do apologise. Reception hours are from 7am - 11pm. After 11pm we have our manager onsite who assist guests if needed and available for after hour services. We thank you for sharing your feedback and we hope that if you choose to stay with us again we will be able to provide you better.

Overnight stay

TripAdvisor rating 4.0/5

Camper270821 TripAdvisor review

Typically sized Hotel room recently renovated and now with all the mod cons.A lovely step in shower,huge sized TV and the bed was one of the most comfortable I’ve ever slept in.A little noisy but only because of ongoing renovations and I’m sure it will be fine once completed next year.Will be my first port of call in future on my regular trips to FNQ.

Thank you for sharing such positive feedback, we were very happy to read we did meet your expectation and that you enjoyed your stay with us. WE look forward to welcoming you again on your next visit to Cairns.

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Other web-users rate our hotel

  • 189 reviews 8.3/10 Location
  • 258 reviews 5.5/10 Room
  • 208 reviews 8.5/10 Service
  • 10 reviews 1.7/10 WiFi
  • 122 reviews 3.9/10 Cleanliness
  • 73 reviews 2.5/10 Amenities
  • 56 reviews 1.5/10 Pool
  • 49 reviews 1.9/10 Food

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