Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 958 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  958 reviews

TripAdvisor Rating  3.5/5  100 reviews

Worst stay ever

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

1. The family room we booked through the app became unavailable just few hours before check in and we were left with no options but to split the family into 2 separate rooms. 2. We had an appointment early on check out day, so we visited the reception at night before to check that everything is ready for tomorrow and payment came through - as booking was made through All Accor app that usually pays the money and payment shows on the bank balance in few days, the person at the reception said all good, yet next morning we had to stop at the reception and pay as payment didn't come through the app and we arrived late to our appointment. If someone said anything we could have paid from the night before. We have a silver membership and this is the first time we book through the app and yet need to pay with card in one of the hotels. 3. The lift was out of order all the time.

Dear MINA K., Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your family room and the confusion regarding payment. We understand how disappointing it must have been to split your family into two separate rooms at the last minute. Please know that our team strives to provide the best possible accommodations, and we regret that this issue arose during your stay. Regarding the payment, I would like to clarify that the All Accor app will not process any payment unless it is confirmed by the guest at the time of check-out. It appears that there was some miscommunication regarding this process, and we sincerely apologize for the confusion. We certainly understand how this affected your timing for your appointment, and we will work on improving communication to prevent such issues in the future. Lastly, we apologize for the inconvenience caused by the lift being out of order. We recognize the importance of this service and are working to resolve the issue as soon as possible. Thank you for being a Silver member, and we appreciate your understanding. We hope to welcome you again soon with an even better experience. Sincerely, Mercure Cairns Team

Customer review rating 4.0/5

Colleen O. Couples - Confirmed reviews ALL

Could have been better

Dear Colleen, Thank you for taking the time to share your feedback. We strive to in every possible way. Thank you for letting us know how your stay was with us. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns

Well located but internet is terrible

Customer review rating 2.5/5

Jacq Families - Confirmed reviews ALL

Room was spacious but really could use more movable hangars. Biggest gripe was the speed of The WiFi which was terrible. The WiFi was even unavailable one evening till the next morning. We were not told to use our welcome drinks vouchers on weekdays so when we tried to redeem them on the last day which was a Sunday, we could not as the restaurant was closed.

Dear CHING-LI JACQUELINE T., Thank you for taking the time to share your feedback. We’re glad to hear that you found your room spacious. We truly value your comments and will certainly look into providing more movable hangers for guest convenience. We sincerely apologize for the WiFi issues you experienced. We understand how important reliable connectivity is, and we’re actively working on improving our network to ensure a smoother experience for all of our guests. Regarding the welcome drink vouchers, we regret that the information wasn't communicated clearly during your stay. We will ensure that future guests are informed about the redemption process, including any restrictions on days of use. We appreciate your feedback and hope to welcome you back for a more seamless experience in the future. Sincerely, Mercure Cairns Team

Great stay and friendly staff

Customer review rating 4.0/5

Mark Business - Confirmed reviews ALL

Excellent facility within walking distance of town. Bed was super comfortable. Would recommend.

Dear MARK R., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Great stay

Customer review rating 4.0/5

Rebecca Couples - Confirmed reviews ALL

The room was great open and large and the bed was extremely comfortable, the pillows were well passed there use by date, very lumpy and the door to the bathroom was tight and you needed to manoeuvre yourself to get in.

Dear REBECCA B., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely apologies for the inconvenience with the washroom door, we certainly will look at options to fix this matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 433 reviews 8.1/10 Location
  • 753 reviews 6.2/10 Room
  • 614 reviews 7.8/10 Service
  • 75 reviews 1.5/10 WiFi
  • 338 reviews 5.2/10 Cleanliness
  • 146 reviews 7.4/10 Vibe
  • 142 reviews 6.2/10 Value
  • 142 reviews 5.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.