Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.1/5 341 reviews

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Description

ALLSAFE approved hotel

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  341 reviews

TripAdvisor Rating  3.5/5  90 reviews

Well located,eSy to get to promenade and CBD.

Customer review rating 4.0/5

Richard O. R. Families - Confirmed reviews ALL

Extremely pleasant reception staff. Pool lovely. You could increase hotel resturant use by leaving restaurant menu in reception/ pool area.People shy away from going into resturant to see same.

Dear Richard O'R., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback with regards to the restaurant is well noted. We do have the menu displayed already in the reception and yes our guests use to have a look at it before heading to the restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurer Cairns Team

Such an amazing hotel with a lovely outside area

TripAdvisor rating 5.0/5

planetwonderer TripAdvisor review

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Handy position to city

Customer review rating 4.0/5

Nev H. Couples - Confirmed reviews ALL

Pleasant stay, room comfortable, staff pleasant and helpful. Unhappy with car parking arrangements.

Dear Neville & Janice H., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologies for the inconvenience you had to face with the car park. Unfortunatly the hotel has limited car cark space. However there is a car park right infront of the hotel which is free of charge on availability. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Nice clean room

Customer review rating 4.0/5

Jacqui Families - Confirmed reviews ALL

Easy checking. Pleasant staff and very comfortable rooms

Dear JACQUI C., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Everything needed such as parking, breakfast, decent accommodation and well positioned in relation to what Cairns has to offer.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very convenient

Dear Jason, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 255 reviews 8.6/10 Location
  • 359 reviews 6.6/10 Room
  • 302 reviews 7.9/10 Service
  • 23 reviews 2.8/10 WiFi
  • 169 reviews 5.5/10 Cleanliness
  • 75 reviews 6.8/10 Vibe
  • 73 reviews 5.2/10 Value
  • 60 reviews 5.6/10 Breakfast

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