Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.9/5 1,025 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,025 reviews

Customer review rating 3.5/5

Piotr K. Couples - Confirmed reviews ALL

It was good that the receptionist offered me the possibility of an early check-in and said she would call me when the room was ready. Unfortunately, that never happened. Later she explained that she was very busy. In that case, she shouldn’t have told me she would call, but instead asked me to come back to the hotel in about two hours to check if the room was ready. Another downside was the lack of a wake-up call. The receptionist said she would figure something out, but nothing happened. There was no initiative — for example, she could have called my mobile phone or knocked on the door.

Customer review rating 4.5/5

Dale K. Couples - Confirmed reviews ALL

Despite the wet weather the location was good for tourist activities. Short walk to restaurants and other tourist venues.

Dear Dale, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 4.5/5

Marie L. G. Couples - Confirmed reviews ALL

It was a very quick stay and it was all good.

Dear MARIE', We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Chantelle H. Families - Confirmed reviews ALL

Friendly economy

Dear CHANTELLE, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Julie H. Business - Confirmed reviews ALL

I would like to provide feedback on Evan at the front desk of the Mercure Cairns. Evan is consistently efficient, professional, and considerate whenever I check in. As I travel weekly from Mission Beach to work in Cairns, my stays are regular, and Evan always makes the experience seamless and welcoming. He genuinely greets me by my first name and asks how I am, which adds a personal touch that makes a real difference. I usually arrive early and leave my luggage at the front desk before heading to work. Evan ensures my luggage is delivered to my room before I return later in the day. It’s these thoughtful gestures that make me feel valued as a regular guest. I would also like to acknowledge Sarah from the afternoon shift. She is consistently accommodating and professional, and her friendly manner contributes greatly to a positive guest experience. Please commend both Evan and Sarah for their genuine, friendly, and high-quality customer service. Could you kindly pass on this feedback to Mercure Cairns General Manager - Matt Juniper on my behalf. Thank you.

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your comments on to Evan and Sara too, who will appreciate them too. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Other web-users rate our hotel

  • 391 reviews 8.1/10 Location
  • 727 reviews 6.2/10 Room
  • 592 reviews 7.6/10 Service
  • 83 reviews 1.2/10 WiFi
  • 288 reviews 5.4/10 Cleanliness
  • 232 reviews 3.5/10 Food
  • 132 reviews 6.9/10 Vibe
  • 125 reviews 6.3/10 Breakfast

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