Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,014 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Room 1

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,014 reviews

TripAdvisor Rating  3.5/5  119 reviews

Customer review rating 5.0/5

Dawson W. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Sunil J. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Elizabeth B. Couples - Confirmed reviews ALL

Dear ELIZABETH, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for bringing these issues to our attention. I have already arranged for the carpets you mentioned to get cleaned, we do this after every school holidays now. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Room was good and spacious but hardly lit

TripAdvisor rating 3.0/5

Sunil J TripAdvisor review

Dear Sunilj, Thank you for your feedback, and rating. Regards Matt Juniper, General Manager

Customer review rating 4.5/5

Gary B. Couples - Confirmed reviews ALL

Dear GARY, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 420 reviews 8.2/10 Location
  • 761 reviews 6/10 Room
  • 620 reviews 7.7/10 Service
  • 87 reviews 1.1/10 WiFi
  • 311 reviews 5.1/10 Cleanliness
  • 232 reviews 3.5/10 Food
  • 128 reviews 6.1/10 Vibe
  • 127 reviews 6.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.