Name: Mercure Cairns | ALL - ALL
Address: 15 Florence Street, Corner of Florence and Lake St, CAIRNS, 4870, AU
Telephone: +61740515733
Rating: 3.9

Mercure Cairns

Hotel for travellers looking for local and authentic experiences

The Mercure Cairns is centrally located in the Cairns CBD. The hotel offers 75 stylish guest rooms. Located in the heart of Cairns, a short walking distance to Cairns Aquarium, Convention Centre, Night Markets and the Casino. Embark on a trip to the Great Barrier Reef or the Daintree rainforest with departure points 800 metres from the hotel.

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

See availabilities

Room

Standard Room 2 Single Beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)
Views: City View

See availabilities

Room

Standard Room 1 Queen and 1 Single Bed

3 pers. max
20 m² / 215 sq ft

Bedding 1 x Single bed(s) and 1 x Queen size bed(s)
Views: City View

See availabilities

Room

Family Room 1 Queen and 2 Singles

4 pers. max
44 m² / 473 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Views: City View

See availabilities

Room

Superior King Room

2 pers. max
27 m² / 290 sq ft

Bedding 1 x King size bed(s)

See availabilities

Suite

Executive Room 1 King Bed

2 pers. max
27 m² / 290 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side
Most of the accommodation: Balcony

See availabilities

Suite

Loft Room 1 Queen Bed and Spa

2 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Balcony

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

+61 7 4051 5733

+61 7 4031 2298

CENTRAL RAILWAY

Railway station

Access: 2 km / 1.24 mi 15 min walk

CAIRNS PERFORMING ART CENTRE

Entertainment/theatre district

Access: 100 m / 0.06 mi 5 min walk

FLECKER GARDENS

Botanical gardens

Access: 4 km / 2.49 mi 10 min drive

TJAPUKAI

Art and Culture

Access: 25 km / 15.54 mi 30 min drive

Shuttle

Shuttle on call

SKYRAIL

Tourist attraction

Access: 25 km / 15.54 mi 30 min drive

KURANDA VILLAGE

Tourist attraction

Access: 40 km / 24.86 mi 45 min drive

Shuttle

Shuttle scheduled

DAINTREE RAINFOREST

Tourist attraction

Access: 45 km / 27.96 mi 50 min drive

Shuttle

Shuttle on call

ATHERTON TABLELANDS

Tourist attraction

Access: 80 km / 49.71 mi 1 hrs 30 min drive

Shuttle

Shuttle on call

CAIRNS AQUARIUM

Tourist attraction

REEF FLEET TERMINAL

Marina

Access: 2 km / 1.24 mi 15 min walk

Shuttle

Shuttle on call

YORKEYS KNOB

Beach area

Access: 20 km / 12.43 mi 25 min drive

GREAT BARRIER REEF

Marina

Access: 20 km / 12.43 mi 25 min drive

Shuttle

Shuttle on call

Munro Martin Parklands

Park

CAIRNS CENTRAL

Shopping centre/mall

Access: 2 km / 1.24 mi 15 min walk

CAIRNS LOCAL FOOD OUTLETS

Restaurant and cafe district

Cairns City

Shopping district

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Wi-Fi
Air conditioning
Meeting rooms
100% Non Smoking Property

Pool

Meetings & Events

Non contractual photo

Number of Meeting Room: 1
Surface of the largest room: 0 m² / 0 sq ft
Maximum seats capacity: 25
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5 992 reviews

Brian J. Solo - 5/8/2026 Confirmed reviews ALL

enjoyable stay

Clive D. Couples - 5/8/2026 Confirmed reviews ALL

Got caught in Cairns thank to a flight cancellation, local team were good to deal with. Had a very early check out and left something behind. This was picked up by the team and they assisted in getting it back to me.

Paul D. B. Solo - 5/6/2026 Confirmed reviews ALL

I stayed 3 days and found the hotel room comfortable and agree with other comments that the bathroom was small. The hotel was in a good location, easy walk to the Esplanade. Service was very good and I enjoyed a swim in the pool.

Dear PAUL, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager

Sharron C. Families - 5/4/2026 Confirmed reviews ALL

Whe I checked into the room the toilet had feaces right to the top of the bowl I was so shocked who would leave a toilet like that for the next guest I took a photo of the toilet and went down to the reception and showed the receptionist and asked to speak to the manager but was told he was not there so I asked for house keeping but they had all gone home and then I asked for another room but they were fully booked so I said I will not be sitting on that toilet then she said there was no one else there except her so she said she would have to close the reception and clean the toilet and that is what happened. I have been with Accor 18 years and never encountered such filth I would like the manager from this hotel to get In touch and check with the girl that was in the reception at the time because I did not enjoy my room 1 bit. A $220 room left in that state is just not on.

Dear SHARRON, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be in contact with you directly once I have spoken to the staff member that you dealt with on the day you checked in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper, General Manager

Morris N. Business - 5/3/2026 Confirmed reviews ALL

Terrible stay with noise from other rooms and outside in the carpark below the rooms at all hours of the night. Not hot water at night and in the morning and the only lift was out of service on one occasion. This seems like a hostel accommodation rather than used on business trips.

Dear MORRIS, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper, General Manager