Peppers Beach Club & Spa Palm Cove

Customer review rating (ALL Rating) 4.2/5 1,841 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Overlooking a stunning palm-fringed beach and only 20 minutes from Cairns Airport

  • Offering range of accommodation with your choice of ocean, lagoon, or tropical garden views

  • Treat yourself to being pampered at our onsite day spa, conveniently located within the resort

  • Swim up to the pool bar for a snack or cocktail, or dine on variety at La Mesa Restaurant

  • Keep fit in our onsite gym or have a swing on our tennis courts before cooling off in the pool

Our accommodation(s)

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879 PALM COVE
Australia

GPS:-16.743341, 145.670696

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Mesa

Non contractual photo

La Mesa restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,841 reviews

TripAdvisor Rating  4.0/5  3,603 reviews

Great location, great for families

TripAdvisor rating 4.0/5

aussieboone Couples - TripAdvisor review

We stayed here for 2 nights. Check in was easy and staff assisted with getting the luggage to the room. Finding the car park at the rear of the resort was a little difficult as to was our room. We asked a staff member for help and was shown the way. This resort has 6 buildings with our building having stairs only. We finally made it to our room on the 3rd floor and was impressed on arrival. The room was small but clean and comfortable. The room had an outdoor spa bath with no privacy screens from prying eyes from above floors or rooms in another building. The 2 pools were good and also had a swim up bar in 1. Plenty of places to have a meal but worth booking if you want something specific. If you don’t mind lots of kids running around then this is a great place otherwise look for an Adult’s Only resort nearby. We would definitely recommend this place for a family but due to the size and being family friendly we would stay somewhere quieter on our next visit.

Over priced, over rated and underwhelmed.

TripAdvisor rating 3.0/5

Resort26207827914 Couples - TripAdvisor review

We were very disappointed with our stay, expecting way more for the high cost we paid for our 7-night stay. The Spa room we were allocated had zero privacy, the room furnishings were very dated, the hotel room is very small and pokey. The spa on the deck which was also very old was so noisy that when we turned it on, we couldn’t hear each other talking, and the water was only warm. The deck was directly adjoined onto the next door spa suite with only louvre doors (not reaching ceiling height) separating the two areas, we could hear everything our neighbours were taking about, and vice versa. Was pretty awkward every night. Bathroom lighting stopped working one night, was such a mission trying to get it sorted with reception. The reception staff were only mildly helpful and friendly, it always felt like we were inconveniencing them if we ever had a question or had to ask for eg: conditioner for the room. On day two when we arrived back in our room after a day out, our hotel room door was wide open; housekeeping had ‘probably forgotten’ to close it after cleaning we were told and brushed off when we mentioned it to reception. They were not very interested. We did not feel that our accommodation aligned with the calibre of a five-star hotel (quality and cleanliness), the service was lacking, and we felt that our stay was totally over priced. I can say that the breakfasts were great and the staff in the kitchen were very friendly. The pool area was great, very relaxed atmosphere. Overall, we would rate our stay a 5/10 and feel that it did put a damper on our very long planned holiday.

Family friendly

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Would stay again. Apartment getting dated. Only basic kitchen supplies. Pool area amazing and very family friendly

Dear Phillip, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. I am pleased to inform we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

Great Location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great Location. The room was fabulous we had an outdoor spa which was great. Pool area was very nice a great atmosphere with pool bar facilities. Our room was on the third floor so a lot of stairs. People with mobility issues would find this difficult. Breakfast was a bit hit & miss which was a bit disappointing. Overall the hotel was fabulous would stay there again.

Dear Michelle, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location, facilities and rooms. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

A beautiful resort in a great spot

Customer review rating 4.5/5

Mena Couples - Confirmed reviews ALL

it was so lovely to stay in such a beautiful resort. We thought our rooms were a bit 'tired' and in need of a paint job, our mattress was ok but not amazing, otherwise we had a beautiful stay

Dear Mena, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and facilities. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

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Other web-users rate our hotel

  • 559 reviews 9.5/10 Location
  • 1,046 reviews 5/10 Room
  • 873 reviews 7.6/10 Service
  • 73 reviews 2.3/10 WiFi
  • 699 reviews 8.9/10 Pool
  • 355 reviews 5.1/10 Comfort
  • 352 reviews 3.8/10 Cleanliness
  • 263 reviews 6.6/10 Breakfast

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