Peppers Beach Club & Spa Palm Cove 5 stars

Enjoyable stay. Best part was the spa - Ann-Maree and Anna were amazing. Hotel is well located and room was spacious but very noisy with neighbours slamming heavy room doors and yelling in the stairwells (echo) and dragging furniture overhead. Also, the sanctuary pool was full of children so very noisy. People putting towels etc on sun lounges to save them was annoying. I realise we stayed during the Christmas period when families with children tend to travel. However, it is an expensive hotel so these details were bothersome and impacted on our overall experience and enjoyment.

Friendly staff that are happy to help with any requests. Great location with easy access to the beach and restaurants.

Room was tired and right at the back of a large property not what we had expected at all

Rooms needs a uplift, utensils old. Lights not working AC not working properly Cleaning not great at all, very basic cleaning for a 4.5 thats poor.

Not as good as previous stays.

We came with great expectations to Peppers; after all the reviews were fantastic. However, it did not come to the standards that was promised to deliver. I believe your manager said that you would meet more than our expectation. Unfortunately your reception at Peppers is not well managed. There is no warmth. They don't have a smile. Sarah was busy on her phone. After a long drive all we wanted to do was get into the room and put our feet up. Christian gave us the wrong directions to the car park and then to the suite itself. We attempted to contact reception in the evening and there was no one in attendance. It was at 7.30pm which I believe is still a reasonable time; after all it is mentioned that it is for 24x7. The rooms although clean, appeared to be run down. The sliding door to the patio was not smooth. The door to the bathroom could not be locked properly. The sofa sets were worn out. There is an old CD player in the room. I wander which of your patrons would be using CD players in this day and age. Television set had the option for NETFLIX but could not be connected because the Wifi did not allow it. Your hotel is expensive but the service rendered is pretty poor. At the rock pool bar, I had requested for some eateries to be taken to my wife and daughter seated in a beach chair, not very far. I was rather surprised that the attendant thought it was easy for me carry the table number sign, while swimming, to where they were sitting. It is the small things that matter. Unfortunately you have not been able to deliver. The crowds have overwhelmed you and I suppose as long as your kitty is filling up; customer service of an individual may not matter. I have seen the state of Pullman at Palm Cove. The restaurant is deserted and there are empty seats. I happened to see the review on social media. It has not been good. I wonder if this feed back will make a change. May try it once more for a holiday..

Luxurious accommodation, clean we had a 2 bedroom suite with patio and pool entrance it was amazing

Nice property however disappointed there was a lack of staff to service bars and service rooms. Furthermore the services were reduced i.e. pool food service finishing 2.30pm. I understand COVID has impacted this however the nightly rate i paid did not reflect the reduced services

Happy with all facets of the staff and hotel

Loved every moment from check in, the room, pools, dining and check out. The team were amazing and were never to busy to answer questions or help. The public areas were kept to a hire standard and rooms well cleaned. A perfect holiday for a mum and her 12 year old son. Thank you Peppers Beach Club Palm Cove - we will be back.

Peppers Palm Cove is the complete package. Wonderful friendly staff from the front desk through to the cleaners. Our room was perfect as we could self cater or go out to eat. The pool area is fantastic with the choice of 2 pools and a swim up bar.

We loved everything, particularly the responsiveness of the housekeeping staff. Some of our party were disappointed by the limited wifi, and my daughter was very upset that when we turned up for the advertised treasure hunt nobody at reception knew about it and it did not go ahead.

Our staycation was for my mothers 80th birthday. The rooms were lovely, spacious and rooftop area a bonus. A few cleanliness issues which should be rectified in consideration of the $390/night fee included mould on pocket doors leading to bedroom, and the space between the outdoor spa and the wall was pretty dirty. The rooftop balcony was quite dirty as well. The serenity pool is devine and most enjoyable. Also frustrating that the resort refuse to take cash!! Leading up to the stay it is almost impossible to get anybody to answer the phone on reception - very frustrating!! The resort is lovely and well located, beautiful dining facilities, just needs a little spruce up to justify the prices charged

We are a family of 6, 2 of our spa rooms overlooked the lagoon but the room my husband & I we're in just had a load if foliage outside which made our room very dark & uninviting. The lighting was not good either. Breakfast staff were very friendly & helpful, menu was excellent but the service was very slow & the restaurant was not big enough as we often had to queue. Pool Bar staff were overrun, we had to queue & wait for ages to even get a drink. Very disappointed that the bar stopped serving snacks at 2.30pm & closed altogether at 6pm! Nowhere to have a drink either before or after dinner, the resort was dead after 6pm.

We had travelled for our honeymoon and we had an amazing time. One of the best hotels in Australia. Thankyou peppers