Peppers Beach Club & Spa Palm Cove

We stayed here for 2 nights. Check in was easy and staff assisted with getting the luggage to the room. Finding the car park at the rear of the resort was a little difficult as to was our room. We asked a staff member for help and was shown the way. This resort has 6 buildings with our building having stairs only. We finally made it to our room on the 3rd floor and was impressed on arrival. The room was small but clean and comfortable. The room had an outdoor spa bath with no privacy screens from prying eyes from above floors or rooms in another building. The 2 pools were good and also had a swim up bar in 1. Plenty of places to have a meal but worth booking if you want something specific. If you don’t mind lots of kids running around then this is a great place otherwise look for an Adult’s Only resort nearby. We would definitely recommend this place for a family but due to the size and being family friendly we would stay somewhere quieter on our next visit.

We were very disappointed with our stay, expecting way more for the high cost we paid for our 7-night stay. The Spa room we were allocated had zero privacy, the room furnishings were very dated, the hotel room is very small and pokey. The spa on the deck which was also very old was so noisy that when we turned it on, we couldn’t hear each other talking, and the water was only warm. The deck was directly adjoined onto the next door spa suite with only louvre doors (not reaching ceiling height) separating the two areas, we could hear everything our neighbours were taking about, and vice versa. Was pretty awkward every night. Bathroom lighting stopped working one night, was such a mission trying to get it sorted with reception. The reception staff were only mildly helpful and friendly, it always felt like we were inconveniencing them if we ever had a question or had to ask for eg: conditioner for the room. On day two when we arrived back in our room after a day out, our hotel room door was wide open; housekeeping had ‘probably forgotten’ to close it after cleaning we were told and brushed off when we mentioned it to reception. They were not very interested. We did not feel that our accommodation aligned with the calibre of a five-star hotel (quality and cleanliness), the service was lacking, and we felt that our stay was totally over priced. I can say that the breakfasts were great and the staff in the kitchen were very friendly. The pool area was great, very relaxed atmosphere. Overall, we would rate our stay a 5/10 and feel that it did put a damper on our very long planned holiday.

Would stay again. Apartment getting dated. Only basic kitchen supplies. Pool area amazing and very family friendly

Great Location. The room was fabulous we had an outdoor spa which was great. Pool area was very nice a great atmosphere with pool bar facilities. Our room was on the third floor so a lot of stairs. People with mobility issues would find this difficult. Breakfast was a bit hit & miss which was a bit disappointing. Overall the hotel was fabulous would stay there again.

it was so lovely to stay in such a beautiful resort. We thought our rooms were a bit 'tired' and in need of a paint job, our mattress was ok but not amazing, otherwise we had a beautiful stay