From the moment we arrived we had the best time. Great room, excellent view, really friendly staff and a sense of holiday.

Hotel was great and the pool area is definitely a winner! Disappointing the restaurants were both closed for dinner for our stay. The rooms are a bit tired and could use a refresh, no need for the huge tv cabinet that made the room seem smaller than it was. Also the "ocean spa" isn't exactly an ocean view, might be better marketed as a "Partial ocean view spa". If it was a window on a cruise ship it would be considered fully obstructed.

It’s a lovely hotel but as a family we were really disappointed that our rooms were not located near to each other. My husband and I had to sleep separately with a child each due to the two rooms being on different floors. Hotel was advised of ages of children at time of booking

Enjoyed our stay at Peppers, issue with our room type was quickly resolved with complementary upgrade. Staff were friendly and helpful and room was clean. Unfortunately due to Covid, many restaurants were booked out or closed. It was difficult to find somewhere to eat without a booking.

Our stay at Peppers was unlike any other, as we have stayed in previous years without such complications. The main concern was the cleaning and maintenance service. The laundry was flooded mid trip through the light fixture and was not rectified despite promises made by staff. We had to repeatedly request towels and shower products until departure, as despite the prepaid package for daily service, this was not received. Otherwise, the pool facility and location is quite lovely. Don’t bother including breakfast.

Lovely view from the ocean spa room. Great pools in the hotel and a great party atmosphere by the bar in the lagoon pool. Not much privacy on the verandah to use the spa. Bed was extremely uncomfortable. Two twin beds pushed together to make a king bed leaving a hard bump in the middle of the bed. Could have had a more plush mattress given the luxury of the hotel.

The staff went out of their way in extremely difficult times with Covid. Thankyou. We loved our stay and the choice of 3 pools was excellent. Only issue was trying to get a SPA appointment over our 5 day stay. Unsuccessful.

I was disappointed in the La Mesa food. None of the members of our party of 4 enjoyed the food at all. I would not recommend to anyone to eat there. Pricey and my meal in particular was inedible. I was charged for 2 cocktails at the pool bar and only had 1. I would be interested to see proof of 2 dockets that I had signed at the bar. This process may need to be reviewed.

5 days with overseas living daughter and family, pool was fantastic for our 17 month old grandson

From the moment we checked in there were issues, from the keys not being coded correctly, miscommunication between the staff, massages with a broken aircon that left us both ill, breakfast inclusion was less than appetising, no one maintained the social distancing and mask wearing rules i.e housekeeping in the rooms not wearing masks, no one maintaining the rules of the hotel.

Breakfast was, in our opinion, overpriced. Fans are needed on balconies. Staff are friendly and very accommodating. We would stay here again as it’s very well located, clean and Neptunes Restaurant was fantastic.

The rooms were amazing the pool was excellent the only disappointment was we had to go elsewhere for dinner wish they had a restaurant open every night

Great room location - bottom floor with pool view and access Amenities a little unclean - floor, dishwasher Staff not overly friendly on booking but good on arrival

As above ok without being great. When 3 things go wrong with your room you wonder.

Great location, but biggest negatives/disappointments were - cleanliness of pool, internet was ridiculously slow, buffet breakfast was ordinary, rooms need to be refurbished (furniture in my room was a bit tatty) All staff were friendly except for 1 lady in Dining & was in cocktail bar 1 morning setting up