We have been many times to Peppers Palm Cove and we always enjoy it. We love the pools and the happy family atmosphere. The rooms are practical and the staff helpful. However, it may be time for some of the furniture in the rooms to be replaced.

Had a lovely stay. Good location. Pools were amazing. Only negative was tiled area on our floor was being cleaned and water got into our Room. Then the lifts went out of action for a full day which was a nuisance. Also the roof was been jet washed and all the dirty water was sprayed into out clean clothes drying on the balcony.

We stayed for our wedding which was held at NUNU. All of our guests also stayed at Peppers. It would have been great if we were greeted with a bottle of wine and maybe a cheese platter upon check in of our room since it was not only for our wedding but we bought significant business to the hotel. It was a bit of a let down. Staff were friendly and attentive. The cleaning staff did a VIP clean on our first room so it was nice for photos which was lovely, but shouldn't it always be like this? Cleaning is hit and miss due to the lack of time the cleaning staff have to do the room. Not their fault but more Peppers needing to supply additional staff. Room is very dated with mould in the shower and marks on the roof from what appeared to be water damage in most of the rooms. We stayed in room 1214 and moved to 1232 half way through the trip. The resort was nice enough to let us use the upstairs pool, however upon checkout tried to charge us $70 per day for this even though it was complimentary. We then got covid which was unfortunate but it makes me question as to whether the person before had covid and the room wasn't cleaned properly. We will never know and we could pick it up anywhere but it certainly crossed our minds since they were letting someone else check into our room at 2pm after we left at 11 even though we had covid. The reservations team were amazing trying to find alternative hotels for us since we were meant to check out when we were sick and reception staff super helpful whilst we were sick. Overall it was a good stay and the pool is amazing. But the place needs work and is not 5 star any longer.

The location and facilities were exactly what we wanted in our family holiday. Our room also had the most comfortable bed!

Short stay, clean apartment in good location, good swim up bar. Enjoyed our few days here