Peppers Beach Club & Spa Palm Cove

Peppers Beach Club & Spa Palm Cove

Customer review rating (ALL Rating) 4.2/5 2,174 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Features three swimming pools and a swim up pool bar.

  • Walking distance to shops and restaurants.

  • Located opposite the beach.

  • Day tours to Great Barrier Reef and Daintree Rainforest.

ALLSAFE approved hotel

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879 PALM COVE
Australia

  • By plane

    CAIRNS AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS:-16.743341, 145.670696

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Mesa Non contractual photo

La Mesa restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

Our accommodation(s)

Peppers Beach Club & Spa offers a selection of room choices including Spa Rooms, 1, 2 and 3 Bedroom Suites and Penthouses with ocean views or lagoon and tropical garden views. The 3 Bedroom Penthouse boasts a private rooftop terrace, barbeque and private pool or heated spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,174 reviews

TripAdvisor Rating  4.0/5  3,482 reviews

Peaceful and Warm

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We have been many times to Peppers Palm Cove and we always enjoy it. We love the pools and the happy family atmosphere. The rooms are practical and the staff helpful. However, it may be time for some of the furniture in the rooms to be replaced.

Dear Peter, We thank you for your time in submitting this feedback. We are glad to here you enjoyed our facilities and we appreciate the comments around the furniture. Thank you and this feedback will be passed on. Best Wishes Guest Services

Fantastic pool

Customer review rating 4.0/5

Kerrie Couples - Confirmed reviews ALL

Had a lovely stay. Good location. Pools were amazing. Only negative was tiled area on our floor was being cleaned and water got into our Room. Then the lifts went out of action for a full day which was a nuisance. Also the roof was been jet washed and all the dirty water was sprayed into out clean clothes drying on the balcony.

Dear Kerrie, Thank you for taking the time to tell us about your experience at Peppers Beach Club & Spa, Palm Cove. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity welcome you back in the future. Warm Regards, Guest Relations

Good Stay

Customer review rating 3.0/5

Mel M. Families - Confirmed reviews ALL

We stayed for our wedding which was held at NUNU. All of our guests also stayed at Peppers. It would have been great if we were greeted with a bottle of wine and maybe a cheese platter upon check in of our room since it was not only for our wedding but we bought significant business to the hotel. It was a bit of a let down. Staff were friendly and attentive. The cleaning staff did a VIP clean on our first room so it was nice for photos which was lovely, but shouldn't it always be like this? Cleaning is hit and miss due to the lack of time the cleaning staff have to do the room. Not their fault but more Peppers needing to supply additional staff. Room is very dated with mould in the shower and marks on the roof from what appeared to be water damage in most of the rooms. We stayed in room 1214 and moved to 1232 half way through the trip. The resort was nice enough to let us use the upstairs pool, however upon checkout tried to charge us $70 per day for this even though it was complimentary. We then got covid which was unfortunate but it makes me question as to whether the person before had covid and the room wasn't cleaned properly. We will never know and we could pick it up anywhere but it certainly crossed our minds since they were letting someone else check into our room at 2pm after we left at 11 even though we had covid. The reservations team were amazing trying to find alternative hotels for us since we were meant to check out when we were sick and reception staff super helpful whilst we were sick. Overall it was a good stay and the pool is amazing. But the place needs work and is not 5 star any longer.

Ticked all the right boxes for a relaxing holiday stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The location and facilities were exactly what we wanted in our family holiday. Our room also had the most comfortable bed!

Dear Emma, Thank you, your comments regarding the Wi-Fi and your stay with us are appreciated and will be followed up. Kind Regards, Guest Relations

Great location, good apartment

Customer review rating 4.5/5

Matthew B. Couples - Confirmed reviews ALL

Short stay, clean apartment in good location, good swim up bar. Enjoyed our few days here

Dear Matthew, Thank you for your kind feedback. It is nice to know that you enjoyed your stay. Kind Regards, Guest Relations

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