Peppers Beach Club & Spa Palm Cove

Peppers Beach Club & Spa Palm Cove

Customer review rating (ALL Rating) 4.2/5 2,206 reviews

See on a map

Hotel extras

  • To speak to a Reservations Consultant please contact 1300 987 610

  • Features three swimming pools and a swim up pool bar.

  • Walking distance to shops and restaurants.

  • Located opposite the beach.

  • Day tours to Great Barrier Reef and Daintree Rainforest.

ALLSAFE approved hotel

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879 PALM COVE
Australia

GPS:-16.743341, 145.670696

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Mesa Non contractual photo

La Mesa restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

Our accommodation(s)

Peppers Beach Club & Spa offers a selection of room choices including Spa Rooms, 1, 2 and 3 Bedroom Suites and Penthouses with ocean views or lagoon and tropical garden views. The 3 Bedroom Penthouse boasts a private rooftop terrace, barbeque and private pool or heated spa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,206 reviews

TripAdvisor Rating  4.0/5  3,517 reviews

Just OK

TripAdvisor rating 2.0/5

Ambassador598968 Families - TripAdvisor review

September school holidays with the kids. I was unhappy with the room. I booked two years ago and had to rebook owing to COVID. I asked for a pool front or room with a view and got nothing of the sort. My room just overlooked vegetation one side and a building site on the other. When I asked about the better rooms I was told they're all privately owned and booked privately via airbnb. Seriously? I paid big bucks to be there, hired two rooms! Secondly, the condition of the rooms was poor. They needed major maintenance. The air conditioners kept failing. There were bumps, crapes and scratches all over the walls. I don't think those rooms had been maintained properly for years. The spa bath on the balcony had bad scrapes all over the woodwork. Like, seriously, you guys had 2 years during COVID lock downs interstate / overseas to get this stuff done and yet didn't bother? Also told internet not working at check in and conveniently would not be fixed until I left (I stayed for a week). These are obviously the corporately owned rooms (v.s. private via airbnb) and yet you couldn't invest in maintaining them? Not good enough when compared to properties I can access overseas, like in Fiji.

Great stay, see you again soon.

Customer review rating 5.0/5

Roberta P. Couples - Confirmed reviews ALL

We enjoyed our couple of days at Palm Cove and can’t wait to return.

Dear David, Thank you for taking the time to provide me with your amazing feedback. We are thrilled to read you enjoyed your experience with us. We value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

Great location, great front of house staff!

Customer review rating 3.5/5

Nat Friends - Confirmed reviews ALL

Had a nice experience at Peppers, the staff are very helpful and lovely. However, as three adults we were under the impression that Peppers was more of an adult oriented resort ( based of previous experiences staying at other Peppers resorts) therefore we were surprised with the amount of children staying/around the pool area which took away from the experience and Peppers essence. For the price we paid we found the rooms tired and the cleaning was not up to standard for a Peppers resort. Sand and hair still visible on the floors, you could tell the room was cleaned very quickly. Overall, it was a nice experience and the front of house staff are fantastic but this experience didn’t match the expectations we had of Peppers based on other stays we’ve had at different Peppers resorts.

Dear Natasha, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed the service our team provided - I will be sure to thank them personally. Please rest assured I will personally work with our Housekeeping team to address the issues you have highlighted. I am happy to share with you our rooms are scheduled for refurbishment later this year which will give our rooms a vibrant new look. We value your patronage and look forward to welcoming you back in the future. Tropical regards Harry Ha Acting Operations Manager

Great resort in a perfect location

Customer review rating 4.5/5

Mary-ann Families - Confirmed reviews ALL

Loved so much. Loved the facilities like the pool, swim up bar, tennis court, breakfast etc. Loved the staff who were so helpful especially Josh at Concierge. Loved that the resort was so close to everything you need like the beach, restaurants etc. Only negative was that the rooms were a bit run down. We had cockroaches and ants but the cleaners did an amazing job every morning. The wifi was extremely poor.

Dear Mary Ann, Thank you for taking the time to provide me with your feedback. We are thrilled to read you enjoyed our facilities and the service our team provided in particular Josh - I will be sure to thank him personally. I am happy to share we are scheduled for refurbishment later this year which will give our rooms a vibrant new look. We value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

Customer review rating 4.5/5

E Families - Confirmed reviews ALL

Extremely relaxing.

Dear Emma, Thank you for taking the time to provide me with your feedback. It is great to read you enjoyed your experience with us! We value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 633 reviews 9.3/10 Location
  • 1,207 reviews 5.7/10 Room
  • 1,115 reviews 7.1/10 Service
  • 106 reviews 2.6/10 WiFi
  • 868 reviews 8.8/10 Pool
  • 414 reviews 5.5/10 Food
  • 410 reviews 3.9/10 Cleanliness
  • 397 reviews 5.5/10 Comfort

Powered by Trustyou

All our hotels in PALM COVE