Peppers Beach Club & Spa Palm Cove 5 stars

Customer review rating (ALL Rating) 4.4/5 1,259 reviews

Peppers Beach Club & Spa Palm Cove - Image 1
Peppers Beach Club & Spa Palm Cove - Image 2
Peppers Beach Club & Spa Palm Cove - Image 3
Peppers Beach Club & Spa Palm Cove - Image 4
123 Williams Esplanade, 4879 PALM COVE, Australia

Description

Hotel extras

  • Overlooking a stunning palm-fringed beach and only 20 minutes from Cairns Airport

  • Offering range of accommodation with your choice of ocean, lagoon, or tropical garden views

  • Treat yourself to being pampered at our onsite day spa, conveniently located within the resort

  • Swim up to the pool bar for a snack or cocktail, or dine on variety at La Mesa Restaurant

  • Keep fit in our onsite gym or cooling off in the pool

Our accommodation(s)

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879 PALM COVE
Australia

GPS:-16.743341, 145.670696

Telephone
Fax +61 7 4059 9222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

La Mesa

La Mesa restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,259 reviews

TripAdvisor Rating  4.2/5  3,678 reviews

Customer review rating 2.0/5

Trevor C. Couples - Confirmed reviews ALL

Third year I have stayed at peppers in January and paid the high price. However the bed in the room was like sleeping on concrete. Ended up with a sore back and worst sleep in a long time. Use the $1160 I paid for 2 nights and by some pillow toppers or something. Told the staff as well. Also the spa had sand in it so we didn’t use it. Also told the staff.

Dear Trevor, Thank you for sharing your feedback regarding your recent stay with us. We strive to provide our guests with a restful experience and your comments highlight areas that require our attention. Your concerns have been noted, and I appreciate you bringing them to our staff's attention during your visit. Thank you once again for your insights. Regards Trent Fitzgerald Front Office Manager

Customer review rating 4.0/5

Noel L. Couples - Confirmed reviews ALL

A few issues we had. Our room was not ready at 2pm after we arrived & advised reception we had arrived in Palm Cove at 12pm. We were given a few cocktail each but as we had been up since 4.30am in morning & travelling we did not expect that. We were not given a safe key either & had to go back for it. Small items & our overall stay was great.

Dear Noel , Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your room's readiness and the safe key. While we strive to have all accommodations prepared for our guests by check-in time, unforeseen circumstances can sometimes arise. I appreciate your understanding and patience, as well as your positive remarks about your overall experience. We are glad to hear that you enjoyed your stay at Peppers Beach Club & Spa Palm Cove. Regards Peppers Beach Club & spa Team

Customer review rating 3.5/5

David C. Couples - Confirmed reviews ALL

I was shocked to be asked to prove that I was a Diamond member and had to ask where the welcome pack was. Additionally, after going up 3 flights of steps without a lift, we were told we were upgraded but could not have the extra room which was illogical as it could not be used by anyone else.

Hi David, Thank you for staying with us and thank you for taking the time to provide us with a review. We pride ourselves on our interactions with our guests and I'm extremely disappointed to learn that you did not experience this when you first arrived. Your loyalty is extremely important to us, we will learn from this and we hope to welcome you back to the resort in the future. Regards Trent Fitzgerald Front Office Manager

Customer review rating 4.5/5

Sharryne L. Families - Confirmed reviews ALL

Our unit was great but the lunch in the restaurant was not good,, very disappointed

Dear Sharryne L., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your unit; however, we regret to learn that your lunch experience did not meet your expectations. Your comments will be shared with our culinary team for future improvements. Peppers Beach Club & Spa Palm Cove

Customer review rating 4.0/5

Juan O. Families - Confirmed reviews ALL

Peppers Palm Cove is one of the better located beach hotels in Queensland mainland. We were here during pick stinger and crocodiles season, and even just swimming within the small netted area in front of the hotel was very nice. The facilities are great, well maintained and very practical, but you really pay for the location as there is very little luxury in the hotel. The included buffet brakefast was well presented with reasonably good produce, although relatively limited variety (specially for gluten free options). The breakfast chef was incredible though. He prepared eggs for me and my mum to order exactly the way we wanted them (and we are both very particularly in different ways with our eggs). You can really see he loves cooking and cooks with passion. One thing that we though really was a let down was the arrival infrastructure and arrangements. The hotel does not have a proper entrance area or a way to park your car to check in reception. Furthermore, we arrived under torrential rain (not uncommon in this area this time of the year) and even though we called on the phone asking for directions 3 minutes before arriving, and despite the fact that we let them know we were arriving with my mum who is 80 years old, we would have though that given the lack of entrance infraestructura, and considering we were paying over $800 per night they would have had someone with umbrellas waiting for us to help us get to reception dry and safe. Instead we had to leave the car in a no oarking area and walk under the torrential rain over slippery surfaces before getting to an undercover corredor to then walk through pass the restaurant to get to receptionil. This can easily be improved by instructing the staff to wait for guests with umbrellas (which they have) specially when torrential rain is coming down and guest call just before arriving. We will probably come back perhaps in spring or fall if we can find a better deal.

Dear Juan O., Thank you for sharing your feedback regarding your recent stay at Peppers Beach Club & Spa Palm Cove. We are pleased to hear that you appreciated our great location and the warmth of our staff, particularly the breakfast chef who catered to your specific requests. We acknowledge your concerns regarding the arrival experience, especially in adverse weather conditions. It is important to us that our guests feel safe and comfortable from the moment they arrive. Your comments regarding the lack of a designated entrance area and the need for assistance during inclement weather have been noted and will certainly be taken into consideration for future improvements. Moreover, we value your input on the breakfast offerings and will continue to explore options to enhance our gluten-free selections to better accommodate all dietary preferences. We look forward to welcoming you back in the future, and hope your next visit will be even more enjoyable. Best regards, Peppers Beach Club & Spa Palm Cove

In partnership with TripAdvisor

Other web-users rate our hotel

  • 457 reviews 9.6/10 Location
  • 715 reviews 6.6/10 Room
  • 715 reviews 8.5/10 Service
  • 22 reviews 1.4/10 WiFi
  • 465 reviews 9.1/10 Pool
  • 241 reviews 7.2/10 Food
  • 238 reviews 5.4/10 Cleanliness
  • 208 reviews 8.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Palm Cove

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.