Peppers Beach Club & Spa Palm Cove 5 stars

Rooms clean, staff friendly and helpful, needed a late checkout staff were very accommodating & the rate was very reasonable, fantastic pools!! Would definitely stay again.

Our family had an incredible time

great. Friendly Staff.great experience.

We have stayed at many peppers nationally and the mantra in palm cove twice before and thought we would treat ourselves to the peppers palm cove. It was not to the standards we expect from a peppers. The rooms were dated and the furniture was quite dingy with marks on the wood pieces and stains on outdoor chair pillows. The outdoor dining on the balcony didn’t match room occupancy, we had a 3 seater outdoor setting for a 2br apartment (4 of us staying), and when we stayed the last night in the hotel spa there was only 1 outdoor chair for 2 people. When we transferred to our hotel spa for the final night, we had been told previously that it would be only a 1-2 hour wait for our next room. We could see there were hotel rooms already free and the hotel was not at full capacity. When checking out, we had an extremely rude and condescending receptionist, Shaylee, who refused to look into having a room earlier, despite the fact I had told her and other staff I am pregnant and feeling quite sick throughout the day. Instead she grew frustrated that ‘other staff had told us that’ and did zero to help us or make us comfortable while we waited for our new room. She advised that the guests in the room we were moving to hadn’t checked out yet (as it was 10am I am quite annoyed they were given a delayed checkout but we weren’t?!) I asked her is there not a room currently vacant, are you telling me the hotel is fully booked? To which she looked me in the eye and said ‘yes fully booked’. A quick search on the peppers site proved every room type had availability, so it is extremely disappointing that peppers couldn’t have a room available earlier. By 12.30 I had been quite sick in the reception poo-stained toilet, so my husband went to check again on the room status, as I was starting to overheat in the sun for that time. Only then did she finally check in with the cleaners to ensure the room was finished cleaning, and we were moved over shortly. It is a shame that on our last day we were treated so poorly as the bar staff and other reception staff were friendly when we talked to them. I wouldn’t say this peppers is at all a premium hotel, you have to take your bags to your room yourself, no valet available, very limited breakfast, no room service or pool food. We definitely won’t be returning when we come back to Palm Cove next year.

The apartments are to be honest looking a little tired. The furniture needs to be updated and the cleanliness of the room reflected the age of the room. Tiles really discoloured. Mould in showers. Couches looked dirty.

It has been a while since we stayed at Peppers Palm Cove Our experience has been very positive the accommodation after a little hiccup was wonderful and the staff outstanding. May we please give a big congratulations to Mollie who assisted with our accommodation changes and always had a smile and was very understanding. Also Denise was great with a lovely hello and smile.

Such a beautiful location, resort & pool.

It's a great spot, and the lobby/foyer is beautiful. Pool and surrounds good, but rooms need a refurb. Kitchenette facilities were handy. Free wifi is only 500mb per day, "cable TV" is a few channels, no news, no sport. In house movies were terrible a/v quality. TV is miniscule. Tap leaked in tiny bathroom but was fixed quickly. Flooring is worn, kitchen is showing its age. There is no hotel info in the room (how much are the chips and drinks in the fridge?) Restaurant was closed due to Covid I guess. On balance, I will try somewhere else next time.

Very nice staff, and enjoyed our stay. Only one complaint and that is that we had room 1132 I believe and there was another room right next door, with just a louvred divider. That room had a spa on the deck, which was well used by the couple next door, their privacy and ours was compromised, we found that due to activities and noise, we could not use our balcony in the evening.

Nice locations. Got to the room and had a shower only to find we didn’t have bath towels in our room. Lucky I had a beach towel. Also re stacked our bottles for recycling and house keeping room then away. Very disappointing.

The hotel is in a great location with great amenities especially the pool area. Having a heated pool is the largest plus. It kept the kids entertained. Though the hotel room furnishings are abit worn, the room was clean and the daily housekeepers did a wonderful job.

When I booked the ocean view room I assumed that there would be a unrestricted (maybe a few tree) view. I was disappointed that the view from our room was of the roof of the dirty canopy entrance, with the ocean over the top of that (Not in the picture advertised on the web site) I would have now preferred the pool view. Our balcony and spa were littered with leaves and dirty.

To be honest when you pay $700 a night for a room I do not expect to have to lug bags up 3 flights of stairs. I felt that prices being asked are "normal" but service levels are lower, it was never offered that some could bring the bags to the room etc. I also find it frustrating that there was no room service and no mini bar (or mini bar offered from from counter to manage coif risk). I travel regularly and to be quite honest not delivering room service purely is a cost cutting measure and has nothing to do with covid measures. It is also unacceptable in a "sub pent house" not to have a television in the main bedroom (with a fan that knocks annoyingly). This is a spectacular location but the rooms need modernising and the overall experience of service needs to be introduced, we travel to nice hotels to be pampered, there was zero pampering or service provided.

Magical

Peppers is our favourite place to stay in Cairns and we have always had an amazing time there. However when I booked this time I was not advised that there was no room service, restaurant, day spa and that the pool bar was open 12-5pm only. All these services are part of what makes our stay a perfect short break away. We should have been advised of this when booking. I was told I could arrange breakfast at check in which was a blatant lie. On top of that when I asked if we could check out a little later the receptionist told us our room was available but for an extra $20/hour! I understand that is probably hotel policy but a bit rude in light of everything else.