Peppers Beach Club & Spa Palm Cove 5 stars

Customer review rating 4.3/5 2,077 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Peppers Beach Club & Spa Palm Cove
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Room 1

Number of guests
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Hotel extras

  • Located in the heart of Palm Cove

  • Features three swimming pools and a swim up pool bar

  • Walking distance to shops and restaurants

  • Located on the beach

  • Day tours to Great Barrier Reef and Daintree Rainforest

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shopPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879
palm cove
australia

Tel: +611300092876

Fax: (+61)7/40599222

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :-16.743341, 145.670696

Our accommodation(s)

Peppers Beach Club & Spa offers a selection of room choices including Spa Rooms, 1, 2 and 3 Bedroom Suites and Penthouses with ocean views or lagoon and tropical garden views. The 3 Bedroom Penthouse boasts a private rooftop terrace, barbeque and private pool or heated spa.

Resort Spa

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Garden Spa

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Ocean Spa

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LIME AND PEPPER

Type of cuisine: Regional

Lime & Pepper restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

ON THE ROCKS

Non contractual photo

Poolside swim up bar serving drinks and snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Peppers Beach Club & Spa Palm Cove

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,077 reviews

Clean. Great swimming pool.

Customer review rating 4.3/5

Anonymous Families - 12/01/2021 Confirmed reviews ALL

Positives: Clean suite. Secure. Nice staff. Negatives: Loud footsteps could be heard from apartment above (mainly due to poor inter-flooring insulation rather than loud occupants). Very slow internet which would cut out frequently. Poor entertainment system/movie channels.

Beautiful Resort

Customer review rating 4.3/5

Ivana P. Couples - 12/01/2021 Confirmed reviews ALL

Great location with lots of restaurants close by and best resort in palm cove awesome pools and lovely environment just awesome ... second time here and we are also an Accor mbr.

Good location

Customer review rating 4.3/5

Kaycee Friends - 12/01/2021 Confirmed reviews ALL

Good location but a few disappointing things. The swim up bar, the staff were extremely slow and kids were allowed near the bar which was annoying. The room had no mini bar just an empty fridge no water nothing. Our room we were in, the floor above us every morning there was a constant thumping noise from as early as 5am that would go on for hours not sure if it was people thumping around or the water pipes but it was extremely annoying and we were woken up early every morning because of this. They also had no room service and the restaurant was closed for dinner maybe due to covid but we still payed top price for what’s meant to be a 5 star resort. Other then that it was nice.

Great pool area and proximity - terrible room and dirty

Customer review rating 4.3/5

Richelle M. Couples - 11/01/2021 Confirmed reviews ALL

On check in our room had rubbish in the bins, dirty cutlery and cups. Outside our entry door was a dirty slipper and the stairs were covered in leaf litter. During our 3 night stay the leaf litter was left and not once cleared. The cost of the room is excessive for how small it is. No desk, no fan on patio in North Queensland this is ridiculous as we could not even utilise the patio for this reason. The pool, staff and food was great but this does not make up for the state of our room for high cost.

Resort oasis- makes you feel spoilt in the luxury

Customer review rating 4.3/5

Vicki Families - 11/01/2021 Confirmed reviews ALL

Had a two bed ocean room and loved the position and views from the rooms

GOOD LOCATION, SPACIOUS ROOM

Customer review rating 4.3/5

Suzanne Couples - 10/01/2021 Confirmed reviews ALL

Enjoyable stay. Best part was the spa - Ann-Maree and Anna were amazing. Hotel is well located and room was spacious but very noisy with neighbours slamming heavy room doors and yelling in the stairwells (echo) and dragging furniture overhead. Also, the sanctuary pool was full of children so very noisy. People putting towels etc on sun lounges to save them was annoying. I realise we stayed during the Christmas period when families with children tend to travel. However, it is an expensive hotel so these details were bothersome and impacted on our overall experience and enjoyment.

Great for a couples getaway

Customer review rating 4.3/5

Mark Couples - 09/01/2021 Confirmed reviews ALL

Friendly staff that are happy to help with any requests. Great location with easy access to the beach and restaurants.

Average

Customer review rating 4.3/5

Kevin Couples - 09/01/2021 Confirmed reviews ALL

Room was tired and right at the back of a large property not what we had expected at all

Average not great

Customer review rating 4.3/5

Ruwan R. Families - 09/01/2021 Confirmed reviews ALL

Rooms needs a uplift, utensils old. Lights not working AC not working properly Cleaning not great at all, very basic cleaning for a 4.5 thats poor.

Fell below expectations

Customer review rating 4.3/5

Anonymous Couples - 07/01/2021 Confirmed reviews ALL

Not as good as previous stays.

Poor welcome

Customer review rating 4.3/5

Anonymous Families - 06/01/2021 Confirmed reviews ALL

We came with great expectations to Peppers; after all the reviews were fantastic. However, it did not come to the standards that was promised to deliver. I believe your manager said that you would meet more than our expectation. Unfortunately your reception at Peppers is not well managed. There is no warmth. They don't have a smile. Sarah was busy on her phone. After a long drive all we wanted to do was get into the room and put our feet up. Christian gave us the wrong directions to the car park and then to the suite itself. We attempted to contact reception in the evening and there was no one in attendance. It was at 7.30pm which I believe is still a reasonable time; after all it is mentioned that it is for 24x7. The rooms although clean, appeared to be run down. The sliding door to the patio was not smooth. The door to the bathroom could not be locked properly. The sofa sets were worn out. There is an old CD player in the room. I wander which of your patrons would be using CD players in this day and age. Television set had the option for NETFLIX but could not be connected because the Wifi did not allow it. Your hotel is expensive but the service rendered is pretty poor. At the rock pool bar, I had requested for some eateries to be taken to my wife and daughter seated in a beach chair, not very far. I was rather surprised that the attendant thought it was easy for me carry the table number sign, while swimming, to where they were sitting. It is the small things that matter. Unfortunately you have not been able to deliver. The crowds have overwhelmed you and I suppose as long as your kitty is filling up; customer service of an individual may not matter. I have seen the state of Pullman at Palm Cove. The restaurant is deserted and there are empty seats. I happened to see the review on social media. It has not been good. I wonder if this feed back will make a change. May try it once more for a holiday..

Beautiful accommodation, clean & spacious

Customer review rating 4.3/5

Calli M. Families - 06/01/2021 Confirmed reviews ALL

Luxurious accommodation, clean we had a 2 bedroom suite with patio and pool entrance it was amazing

Nice property

Customer review rating 4.3/5

Greg S. Families - 06/01/2021 Confirmed reviews ALL

Nice property however disappointed there was a lack of staff to service bars and service rooms. Furthermore the services were reduced i.e. pool food service finishing 2.30pm. I understand COVID has impacted this however the nightly rate i paid did not reflect the reduced services

All round good experience

Customer review rating 4.3/5

Mal Couples - 04/01/2021 Confirmed reviews ALL

Happy with all facets of the staff and hotel

Fabulous stay in a brilliant hotel

Customer review rating 4.3/5

Meghan Families - 04/01/2021 Confirmed reviews ALL

Loved every moment from check in, the room, pools, dining and check out. The team were amazing and were never to busy to answer questions or help. The public areas were kept to a hire standard and rooms well cleaned. A perfect holiday for a mum and her 12 year old son. Thank you Peppers Beach Club Palm Cove - we will be back.

Amazing resort in an amazing location

Customer review rating 4.3/5

Jeanne C. Families - 04/01/2021 Confirmed reviews ALL

Peppers Palm Cove is the complete package. Wonderful friendly staff from the front desk through to the cleaners. Our room was perfect as we could self cater or go out to eat. The pool area is fantastic with the choice of 2 pools and a swim up bar.

Great location, excellent housekeeping

Customer review rating 4.3/5

Jus Families - 04/01/2021 Confirmed reviews ALL

We loved everything, particularly the responsiveness of the housekeeping staff. Some of our party were disappointed by the limited wifi, and my daughter was very upset that when we turned up for the advertised treasure hunt nobody at reception knew about it and it did not go ahead.

Good location, great rooms

Customer review rating 4.3/5

Sharyn Families - 04/01/2021 Confirmed reviews ALL

Our staycation was for my mothers 80th birthday. The rooms were lovely, spacious and rooftop area a bonus. A few cleanliness issues which should be rectified in consideration of the $390/night fee included mould on pocket doors leading to bedroom, and the space between the outdoor spa and the wall was pretty dirty. The rooftop balcony was quite dirty as well. The serenity pool is devine and most enjoyable. Also frustrating that the resort refuse to take cash!! Leading up to the stay it is almost impossible to get anybody to answer the phone on reception - very frustrating!! The resort is lovely and well located, beautiful dining facilities, just needs a little spruce up to justify the prices charged

Fabulous Location

Customer review rating 4.3/5

Brenda Families - 03/01/2021 Confirmed reviews ALL

We are a family of 6, 2 of our spa rooms overlooked the lagoon but the room my husband & I we're in just had a load if foliage outside which made our room very dark & uninviting. The lighting was not good either. Breakfast staff were very friendly & helpful, menu was excellent but the service was very slow & the restaurant was not big enough as we often had to queue. Pool Bar staff were overrun, we had to queue & wait for ages to even get a drink. Very disappointed that the bar stopped serving snacks at 2.30pm & closed altogether at 6pm! Nowhere to have a drink either before or after dinner, the resort was dead after 6pm.

Amazing stay, great hotel

Customer review rating 4.3/5

Eddie Couples - 03/01/2021 Confirmed reviews ALL

We had travelled for our honeymoon and we had an amazing time. One of the best hotels in Australia. Thankyou peppers

Our most recent 20 reviews

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