Peppers Beach Club & Spa Palm Cove

September school holidays with the kids. I was unhappy with the room. I booked two years ago and had to rebook owing to COVID. I asked for a pool front or room with a view and got nothing of the sort. My room just overlooked vegetation one side and a building site on the other. When I asked about the better rooms I was told they're all privately owned and booked privately via airbnb. Seriously? I paid big bucks to be there, hired two rooms! Secondly, the condition of the rooms was poor. They needed major maintenance. The air conditioners kept failing. There were bumps, crapes and scratches all over the walls. I don't think those rooms had been maintained properly for years. The spa bath on the balcony had bad scrapes all over the woodwork. Like, seriously, you guys had 2 years during COVID lock downs interstate / overseas to get this stuff done and yet didn't bother? Also told internet not working at check in and conveniently would not be fixed until I left (I stayed for a week). These are obviously the corporately owned rooms (v.s. private via airbnb) and yet you couldn't invest in maintaining them? Not good enough when compared to properties I can access overseas, like in Fiji.

We enjoyed our couple of days at Palm Cove and can’t wait to return.

Had a nice experience at Peppers, the staff are very helpful and lovely. However, as three adults we were under the impression that Peppers was more of an adult oriented resort ( based of previous experiences staying at other Peppers resorts) therefore we were surprised with the amount of children staying/around the pool area which took away from the experience and Peppers essence. For the price we paid we found the rooms tired and the cleaning was not up to standard for a Peppers resort. Sand and hair still visible on the floors, you could tell the room was cleaned very quickly. Overall, it was a nice experience and the front of house staff are fantastic but this experience didn’t match the expectations we had of Peppers based on other stays we’ve had at different Peppers resorts.

Loved so much. Loved the facilities like the pool, swim up bar, tennis court, breakfast etc. Loved the staff who were so helpful especially Josh at Concierge. Loved that the resort was so close to everything you need like the beach, restaurants etc. Only negative was that the rooms were a bit run down. We had cockroaches and ants but the cleaners did an amazing job every morning. The wifi was extremely poor.

Extremely relaxing.