Peppers Beach Club & Spa Palm Cove 5 stars

Customer review rating 4.3/5 1,534 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Peppers Beach Club & Spa Palm Cove
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in the heart of Palm Cove

  • Features three swimming pools and a swim up pool bar

  • Walking distance to shops and restaurants

  • Located on the beach

  • Day tours to Great Barrier Reef and Daintree Rainforest

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shopPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879
palm cove
australia

Tel: +611300092876

Fax: (+61)7/40599222

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :-16.743341, 145.670696

Our accommodations

Peppers Beach Club & Spa offers a selection of room choices including Spa Rooms, 1, 2 and 3 Bedroom Suites and Penthouses with ocean views or lagoon and tropical garden views. The 3 Bedroom Penthouse boasts a private rooftop terrace, barbeque and private pool or heated spa.

Resort Spa

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Garden Spa

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Ocean Spa

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LIME AND PEPPER

Type of cuisine: Regional

Lime & Pepper restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

ON THE ROCKS

Non contractual photo

Poolside swim up bar serving drinks and snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 150

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Peppers Beach Club & Spa Palm Cove

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,534 reviews

Enjoyed the pool and gym facilities

Customer review rating 4.3/5

Sonita V. Families - 03/08/2020 Confirmed reviews ALL

Friendly staff, felt the rooms wasn’t very clean and the kitchen appliances was dated and didn’t work well. There was also cockroaches in the rooms. Was a bit unpleasant.

Not a 5-star experience - maintenance and cleanliness not up to standard

Customer review rating 4.3/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

Unfortunately, our 3 days at the Peppers in Palm Cove were somewhat disappointing. True, the location is great, and the hotel has lovely facilities, but we have had issues with the level of maintenance and cleanliness in our room. Broken furniture and a layer of dust in places are not acceptable, whether the hotel claims to be a 5 or 3 star resort! While the reception staff were most understanding and helpful, these issues were not fixed to our satisfaction during our stay. However, we were offered a free breakfast as compensation, which was nice gesture of the management for sure. Unfortunately, we would not consider the Peppers at Palm Cove again.

Great location

Customer review rating 4.3/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

This resort is very well located and has a great pool, hot tub and restaurant. Check in was ordinary - staff member wasn't very friendly or welcoming. Our room was on second floor and no lift. Wouldn't have been too concerned except the steps were narrow and quite steep. I found I needed to walk down sideways. Room was well appointed with lovely ocean view. If I stayed here again, I would opt for a ground floor room. We had breakfast one morning and we were very happy with quality, price and service.

Great short beeak

Customer review rating 4.3/5

Paul Couples - 31/07/2020 Confirmed reviews ALL

The resort facilities and staff were all brilliant

Great stay

Customer review rating 4.3/5

Alan Couples - 31/07/2020 Confirmed reviews ALL

We were lucky enough to be upgraded to a 2 bed suite, which was located at the pool-end of building 2, overlooking the heated pool area. The staff were friendly, helpful and warm and one of the best things about the stay. Shout out to Shelee at the front desk and Mark from maintenance who made sure we were taken care of. They made it feel like home, only better! Daily room cleaning was inconsistent but they did come daily and for the most part was generally good. I do wish they'd been able to get to all surfaces everyday, but we understand these are big apartments. Although the restaurant wasn't open the staff helped us identify a number of restaurants that meant we never went hungry for great local food. No hesitation recommending the hotel for a mid-winter break. We will be back.

Great location

Customer review rating 4.3/5

Jen Friends - 31/07/2020 Confirmed reviews ALL

Rooms clean, staff friendly and helpful, needed a late checkout staff were very accommodating & the rate was very reasonable, fantastic pools!! Would definitely stay again.

Spacious fun beautiful

Customer review rating 4.3/5

Melanie Families - 30/07/2020 Confirmed reviews ALL

Our family had an incredible time

Great staff and location

Customer review rating 4.3/5

Gary F. Families - 30/07/2020 Confirmed reviews ALL

great. Friendly Staff.great experience.

Not the peppers experience we hoped for

Customer review rating 4.3/5

Rachel Friends - 30/07/2020 Confirmed reviews ALL

We have stayed at many peppers nationally and the mantra in palm cove twice before and thought we would treat ourselves to the peppers palm cove. It was not to the standards we expect from a peppers. The rooms were dated and the furniture was quite dingy with marks on the wood pieces and stains on outdoor chair pillows. The outdoor dining on the balcony didn’t match room occupancy, we had a 3 seater outdoor setting for a 2br apartment (4 of us staying), and when we stayed the last night in the hotel spa there was only 1 outdoor chair for 2 people. When we transferred to our hotel spa for the final night, we had been told previously that it would be only a 1-2 hour wait for our next room. We could see there were hotel rooms already free and the hotel was not at full capacity. When checking out, we had an extremely rude and condescending receptionist, Shaylee, who refused to look into having a room earlier, despite the fact I had told her and other staff I am pregnant and feeling quite sick throughout the day. Instead she grew frustrated that ‘other staff had told us that’ and did zero to help us or make us comfortable while we waited for our new room. She advised that the guests in the room we were moving to hadn’t checked out yet (as it was 10am I am quite annoyed they were given a delayed checkout but we weren’t?!) I asked her is there not a room currently vacant, are you telling me the hotel is fully booked? To which she looked me in the eye and said ‘yes fully booked’. A quick search on the peppers site proved every room type had availability, so it is extremely disappointing that peppers couldn’t have a room available earlier. By 12.30 I had been quite sick in the reception poo-stained toilet, so my husband went to check again on the room status, as I was starting to overheat in the sun for that time. Only then did she finally check in with the cleaners to ensure the room was finished cleaning, and we were moved over shortly. It is a shame that on our last day we were treated so poorly as the bar staff and other reception staff were friendly when we talked to them. I wouldn’t say this peppers is at all a premium hotel, you have to take your bags to your room yourself, no valet available, very limited breakfast, no room service or pool food. We definitely won’t be returning when we come back to Palm Cove next year.

Good position.

Customer review rating 4.3/5

Kate Families - 29/07/2020 Confirmed reviews ALL

The apartments are to be honest looking a little tired. The furniture needs to be updated and the cleanliness of the room reflected the age of the room. Tiles really discoloured. Mould in showers. Couches looked dirty.

Great visit, very helpful staff

Customer review rating 4.3/5

Ma… Couples - 28/07/2020 Confirmed reviews ALL

It has been a while since we stayed at Peppers Palm Cove Our experience has been very positive the accommodation after a little hiccup was wonderful and the staff outstanding. May we please give a big congratulations to Mollie who assisted with our accommodation changes and always had a smile and was very understanding. Also Denise was great with a lovely hello and smile.

Loved it!

Customer review rating 4.3/5

Danielle S. Families - 28/07/2020 Confirmed reviews ALL

Such a beautiful location, resort & pool.

Great location, needs refurb

Customer review rating 4.3/5

Nigel Couples - 27/07/2020 Confirmed reviews ALL

It's a great spot, and the lobby/foyer is beautiful. Pool and surrounds good, but rooms need a refurb. Kitchenette facilities were handy. Free wifi is only 500mb per day, "cable TV" is a few channels, no news, no sport. In house movies were terrible a/v quality. TV is miniscule. Tap leaked in tiny bathroom but was fixed quickly. Flooring is worn, kitchen is showing its age. There is no hotel info in the room (how much are the chips and drinks in the fridge?) Restaurant was closed due to Covid I guess. On balance, I will try somewhere else next time.

Good Stay

Customer review rating 4.3/5

Pat M. Families - 27/07/2020 Confirmed reviews ALL

Very nice staff, and enjoyed our stay. Only one complaint and that is that we had room 1132 I believe and there was another room right next door, with just a louvred divider. That room had a spa on the deck, which was well used by the couple next door, their privacy and ours was compromised, we found that due to activities and noise, we could not use our balcony in the evening.

Good stay, but they took my recycle bottles

Customer review rating 4.3/5

Stacey Couples - 27/07/2020 Confirmed reviews ALL

Nice locations. Got to the room and had a shower only to find we didn’t have bath towels in our room. Lucky I had a beach towel. Also re stacked our bottles for recycling and house keeping room then away. Very disappointing.

Fantastic Hotel and Amenities

Customer review rating 4.3/5

Sk Families - 25/07/2020 Confirmed reviews ALL

The hotel is in a great location with great amenities especially the pool area. Having a heated pool is the largest plus. It kept the kids entertained. Though the hotel room furnishings are abit worn, the room was clean and the daily housekeepers did a wonderful job.

Disappointed

Customer review rating 4.3/5

David Q. Couples - 24/07/2020 Confirmed reviews ALL

When I booked the ocean view room I assumed that there would be a unrestricted (maybe a few tree) view. I was disappointed that the view from our room was of the roof of the dirty canopy entrance, with the ocean over the top of that (Not in the picture advertised on the web site) I would have now preferred the pool view. Our balcony and spa were littered with leaves and dirty.

Fantastic location, tired unit

Customer review rating 4.3/5

Robert B. Families - 23/07/2020 Confirmed reviews ALL

To be honest when you pay $700 a night for a room I do not expect to have to lug bags up 3 flights of stairs. I felt that prices being asked are "normal" but service levels are lower, it was never offered that some could bring the bags to the room etc. I also find it frustrating that there was no room service and no mini bar (or mini bar offered from from counter to manage coif risk). I travel regularly and to be quite honest not delivering room service purely is a cost cutting measure and has nothing to do with covid measures. It is also unacceptable in a "sub pent house" not to have a television in the main bedroom (with a fan that knocks annoyingly). This is a spectacular location but the rooms need modernising and the overall experience of service needs to be introduced, we travel to nice hotels to be pampered, there was zero pampering or service provided.

Great location and amenities

Customer review rating 4.3/5

Mick G. Families - 22/07/2020 Confirmed reviews ALL

Magical

Love this resort but Services lacking

Customer review rating 4.3/5

Melanie Couples - 22/07/2020 Confirmed reviews ALL

Peppers is our favourite place to stay in Cairns and we have always had an amazing time there. However when I booked this time I was not advised that there was no room service, restaurant, day spa and that the pool bar was open 12-5pm only. All these services are part of what makes our stay a perfect short break away. We should have been advised of this when booking. I was told I could arrange breakfast at check in which was a blatant lie. On top of that when I asked if we could check out a little later the receptionist told us our room was available but for an extra $20/hour! I understand that is probably hotel policy but a bit rude in light of everything else.

Our most recent 20 reviews

Our other hotels nearby

All our hotels in palm cove