Novotel Cairns Oasis Resort 4.5 stars

Name: Novotel Cairns Oasis Resort - AccorHotels - ALL
Address: 122 Lake Street, CAIRNS, 4870, AU
Telephone: +61740801888
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 3,028 reviews

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122 Lake Street, 4870 CAIRNS, Australia

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Novotel Cairns Oasis Resort

Hotel that makes every moment matter

Treat yourself to 4.5-star resort style accommodation in the heart of Cairns. Transformed in 2019 with a new lobby, restaurant & bar, guest rooms and public spaces, discover Novotel Cairns Oasis Resort. This excellent family-friendly resort provides fun-filled kids weekend and holiday. With its sandy lagoon style pool, boasting the only swim up bar in cairns, guests can relax by the pool.

Escape to paradise at Novotel Cairns Oasis Resort! Enjoy family adventures exploring the Great Barrier Reef, Daintree Rainforest, and Palm Cove beach. Discover Cairns Esplanade and Kuranda Scenic Railway. Book now for an unforgettable family getaway! Plan your ultimate family vacation at Novotel Cairns Oasis Resort. Discover the natural beauty of the Great Barrier Reef, enjoy the vibrant Cairns Night Markets, & explore the Daintree Rainforest. Cairns offers endless family-friendly activities. Book now

Many visitors travel to Cairns to dive the Great Barrier Reef, however, there's much more to Cairns than a reef gateway. Cairns has a wide range of sights to see and wonders to explore - and Novotel Cairns Oasis Resort is the ideal base for exploration!

We look forward to welcoming you to Novotel Cairns Oasis Resort. For direct contact to the hotel please call 07 4080 1888.

Shelly Cuthbertson, Hotel Management

Hotel extras

Cairns' only swim up pool bar
Relaxed contemporary dining at Moku
Free, high-speed WiFi throughout the hotel
55" LCD TVs with Chromecast in all guest rooms
Modern conference and event spaces with natural light

Our accommodation(s)

Room

Standard Room 1 King Bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

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Room

Standard Room 2 Double Beds

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Double bed(s)

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Room

Standard Room 1 King Bed Pool View

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: Pool side

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Room

Standard Room 2 Double Bed Pool View

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Double bed(s)
Views: Pool side

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Room

Deluxe Room 1 King Bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

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Room

Deluxe Room 1 King Bed, Accessible Room

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Accessible room

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Room

Deluxe Room 2 Queen Beds

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Queen size bed(s)

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Room

Deluxe Room 1 King Bed Pool View

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

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Room

Deluxe Room 2 Queen Beds Pool View

4 pers. max
26 m² / 279 sq ft

Bedding 2 x Queen size bed(s)

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Suite

4 pers. max
54 m² / 581 sq ft

Bedding 1 x Double sofa bed(s) and 1 x King size bed(s)
Views: Pool side

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Suite

Deluxe Family Suite

4 pers. max
72 m² / 775 sq ft

Bedding 1 x King size bed(s)

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Suite

Deluxe Suite

3 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)

See availabilities

Room

Deluxe Room 1 King Bed, Accessible Room

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

+61 7 4080 1888

+61 7 4080 1847

CAIRNS

Railway station

Access: 1 km / 0.63 mi 15 min walk

CAIRNS CITY CINEMAS

Cinema district

Access: 100 m / 0.06 mi 1 min walk

CAIRNS CENTRAL

Cinema district

Access: 300 m / 0.19 mi 5 min walk

CAIRNS CIVIC THEATRE

Entertainment/theatre district

Access: 300 m / 0.19 mi 5 min walk

REEF CASINO

Casino

Access: 500 m / 0.31 mi 7 min walk

GREAT BARRIER REEF

Tourist attraction

Access: 3 km / 1.88 mi 5 min drive

FLECKER BOTANIC GARDENS

Botanical gardens

Access: 5 km / 3.11 mi 5 min drive

CANON PARK

Racetrack

Access: 8 km / 5 mi 10 min drive

DAINTREE RAINFOREST

Tourist attraction

Access: 200 km / 125 mi

TRINITY BEACH

Beach area

Access: 20 km / 12.43 mi 20 min drive

PALM COVE

Beach area

Access: 30 km / 18.64 mi 30 min drive

PALM COVE

Beach area

Access: 50 km / 31.25 mi 50 min drive

TINAROO

Lake

Access: 60 km / 37.29 mi 1 hrs drive

CAIRNS CBD

Shopping district

Access: 300 m / 0.19 mi 5 min walk

CAIRNS CENTRAL

Shopping centre/mall

Access: 300 m / 0.19 mi 5 min walk

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

MOKU BAR + GRILL

A tropical sanctuary where good vibes begin and summer never ends. Experience the good life under the swaying palms, laze away the sunny days or mingle by the swim up bar and sip on expertly crafted cocktails. Feast alfresco in the balmy evening breeze.

Meetings & Events

Number of Meeting Room: 5
Surface of the largest room: 167 m² / 1797.571 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 140

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 3,028 reviews

Amy P. Couples - 6/17/2026 Confirmed reviews ALL

Anthony K. Couples - 6/17/2026 Confirmed reviews ALL

Chris M. Couples - 6/17/2026 Confirmed reviews ALL

Emma R. Families - 6/17/2026 Confirmed reviews ALL

Room smelt musky and was not cleaned well. We asked for a blanket for the cot for our toddler and were delivered two towels and were told that’s all they have. Upon asking again we were told they would deliver an additional blanket to our room but never did. We purchased one ourselves the following day. All common areas were dirty and every time we sat at a table to eat we had to request the table be wiped. There was always empty drinks and food laying around on tables and by the pool. Reception staff were pleasant but most of the bar staff were extremely uninterested, often getting orders incorrect. Disappointing for the price.

Dear Emma, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairns Oasis Resort. I sincerely apologize for the experiences you described, particularly concerning the cleanliness and condition of the facilities. We strive to maintain a high standard of cleanliness and your comments will be taken into consideration as we continually seek to improve our services. I regret to hear about the challenges you faced with the cot blanket and the service in our food and beverage areas. I understand how important these aspects are for a comfortable stay, especially for families. Your observations regarding staff attentiveness have been noted and will be addressed with our Housekeeping and Food and Beverage teams to ensure we enhance our service standards. We appreciate your feedback, which is invaluable in helping us improve our guest experience. We hope to have the opportunity to welcome you back in the future, providing you with a stay that meets your expectations. As a valued Accor + Explorer gold member I will credit 2000 points to your account as an apology for the short fall in service and experience during your stay. Thank you for your loyalty and please don't hesitate to reach out to me next time you book with us so I can ensure you are well looked after on your next visit. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Kirtarath K. Solo - 6/17/2026 Confirmed reviews ALL

As a female solo traveller, I decided to pay more for my accommodations to ensure that I would feel more comfortable but the hotel was quite lacklustre. The hotel has ants and reception was not kind or even understanding of the situation. I was given insect spray and told to spray any spots and go to sleep. There is also a fan installed in each bathroom but was told by reception that they don’t actually work so the room would get really humid after taking even a short shower.

Web-users rating

Other web-users rate our hotel

1,063 reviews 9.6/10 Location
1,705 reviews 6.6/10 Room
1,786 reviews 8.1/10 Service
20 reviews 3.2/10 WiFi
1,038 reviews 8.9/10 Pool
720 reviews 6.4/10 Cleanliness
677 reviews 4.8/10 Comfort
676 reviews 7/10 Food

257 reviews 9.8/10 Location
462 reviews 6.7/10 Room
522 reviews 8.1/10 Service
326 reviews 8.7/10 Pool
214 reviews 6.7/10 Cleanliness
195 reviews 7.1/10 Food
174 reviews 5/10 Comfort
164 reviews 8.5/10 Breakfast

175 reviews 9.6/10 Location
262 reviews 7.6/10 Room
328 reviews 8.8/10 Service
104 reviews 6/10 Comfort
102 reviews 7.3/10 Cleanliness
100 reviews 6.9/10 Food
59 reviews 8/10 Breakfast
53 reviews 8.3/10 Bar

57 reviews 9.6/10 Location
153 reviews 6.2/10 Room
150 reviews 8.4/10 Service
51 reviews 5.9/10 Cleanliness
48 reviews 4.5/10 Comfort
37 reviews 6.7/10 Food
19 reviews 5.6/10 Value
17 reviews 7.7/10 Breakfast

24 reviews 9.6/10 Location
61 reviews 6.4/10 Room
75 reviews 8.5/10 Service
30 reviews 6.4/10 Cleanliness
24 reviews 7/10 Food
21 reviews 4.8/10 Comfort
9 reviews 8.1/10 Breakfast
9 reviews 5.5/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

At Novotel Cairns Oasis Resort, we offer a variety of comfortable accommodations including:

Standard Room 1 King Bed or 2 Double Beds
Standard Room 1 King Bed or 2 Double Bed with Pool View
Deluxe Room 1 King Bed or 2 Queen Beds
Deluxe Room 1 King Bed Pool View or 2 Queen Beds Pool View
Deluxe Room 1 King Bed, Accessible Room
Suite with King size bed and double sofa bed
Deluxe Family Suite and Deluxe Suite

What services and amenities are available?

Novotel Cairns Oasis Resort offers a range of amenities including:

Free high-speed Wi-Fi
Private indoor parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and 55-inch LCD TVs with Chromecast
Wheelchair accessibility and accessible rooms
Lagoon beach pool and Moku Beach Club swim-up bar
Resort Gym for an additional fee
Moku Bar & Grill and 24/7 room service
Five meeting rooms and wedding venues

What dining options are available?

What are the check-in and check-out times?

At Novotel Cairns Oasis Resort, check-in is available from 02:00 PM, and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Cairns Oasis Resort regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.