Novotel Cairns Oasis Resort 4.5 stars

Name: Novotel Cairns Oasis Resort - AccorHotels - ALL
Address: 122 Lake Street, CAIRNS, 4870, Australia
Telephone: +61740801888
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,854 reviews

122 Lake Street, 4870 CAIRNS, Australia

Description

Novotel Cairns Oasis Resort

Hotel that makes every moment matter

We look forward to welcoming you to Novotel Cairns Oasis Resort. For direct contact to the hotel please call 07 4080 1888.

Scott GRANT, Hotel Manager

Treat yourself to 4.5-star resort style accommodation in the heart of Cairns. Transformed in 2019 with a new lobby, restaurant & bar, guest rooms and public spaces, discover Novotel Cairns Oasis Resort. This excellent family-friendly resort provides fun-filled kids weekend and holiday. With its sandy lagoon style pool, boasting the only swim up bar in cairns, guests can relax by the pool.

Centrally located in sunny Cairns, Novotel Cairns Oasis Resort is an ideal lifestyle resort option for both business and leisure travelers. Guests staying at this impressive Cairns resort are within easy reach of many of Cairns' top attractions, including the Esplanade, Reef Casino and a wide variety of restaurants, bars and shops. Numerous tours go out to the Great Barrier Reef, the Daintree Rainforest and the hinterland.

Many visitors travel to Cairns to dive the Great Barrier Reef, however, there's much more to Cairns than a reef gateway. Cairns has a wide range of sights to see and wonders to explore - and Novotel Cairns Oasis Resort is the ideal base for exploration!

Hotel extras

Cairns' only swim up pool bar
Relaxed contemporary dining at Moku
Free, high-speed WiFi throughout the hotel
55" LCD TVs with Chromecast in all guest rooms
Modern conference and event spaces with natural light

ALLSAFE approved hotel

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Room

Standard Room 1 King Bed

2 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

Room

Standard Room with 1 King Bed , Special Access

2 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Accessible room

Room

Standard Room 2 Double Beds

4 persons
26 m² / 279 sq ft

Bedding 2 x Double bed(s)

Room

Standard Room 1 King Bed Pool View

2 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: Pool side

Room

Standard Room 2 Double Bed Pool View

4 persons
26 m² / 279 sq ft

Bedding 2 x Double bed(s)
Views: Pool side

Room

Deluxe Room 1 King Bed

2 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

Room

Deluxe Room 2 Double Beds

4 persons
26 m² / 279 sq ft

Bedding 2 x Double bed(s)

Room

Deluxe Room 1 King Bed Pool View

2 persons
26 m² / 279 sq ft

Bedding 1 x King size bed(s)

Room

Deluxe Room 2 Double Beds Pool View

4 persons
26 m² / 279 sq ft

Bedding 2 x Double bed(s)

Room

Standard Room with 1 double bed

Non contractual photo

2 persons
12 m² / 129 sq ft

Accessible room

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

+61 7 4080 1888

+61 7 4080 1847

CAIRNS

Railway station

Access: 1 km / 0.63 mi 15 min walk

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Moku restaurant

Michelle K 5/28/2023 TripAdvisor review

The food at Moku restaurant was amazing. The chefs certainly do a fantastic job. I had the Kokoda, a tuna cherviche for a snack - it was perfect for my appetite. For mains it was slow cooked beef brisket- amazing, a little more of the sauce would have been great which I mentioned to the chef, the vegies were perfect and a perfect size main. Breakky the next morning, a buffet affair, also perfect with every type of eggs you want - placed, scrambled, fried, easy over. Bacon was smoky grilled and so yummy as was the mushrooms, choppolatas, tomatoes, beans, hash browns, pancakes. Servings of fruit and yoghurt, cereals. Everything perfect. If it wasn't so far away it would be a regular dinner spot for us. Service was quick too considering the amount of people. Keep up the great work all the kitchen staff.

MichellekV2559QW, Thank you for taking the time to review our resort. Great to hear you enjoyed our South Pacific Fare @ Moku Bar and Grill and agree the Kokoda is one of my favorites as well. Will certainly be passing on your great comments to our team and we look forward to welcoming you back again. Regards, Scott Grant General Manager

Not the same as last year

Anonymous Couples - 5/26/2023 Confirmed reviews ALL

Wasn’t the same as last year, felt budget. Last year we had so many condiments given in the hotel room, no snacks, drinks, shampoo, cue tips, lotion etc! Now it’s so budget, you had to screw it onto the wall. Pool towels are smaller and cheaper material too. You spend money to go to a 5 star hotel but didn’t feel like it this time around. Customer service could be more friendly after long flights for guests.

Dear Jamie Lee, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience was not similar to last years experience; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have recently changed all of our single use packages by more ecological alternatives (the big bottles against walls). We do however, still have condiments available, feel free to ask us about it and we're happy to bring some to the room. Unfortunately this is the new standard and single use plastic items will slowly disappear within the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Hddink Assistant Manager H0…

Resort style, friendly staff

Amms Business - 5/25/2023 Confirmed reviews ALL

It was lovely to stay at the hotel, although I felt a couple of things need improvement. Specifically - some maintenance issues in the bathroom needed to be addressed. Also, took a while for someone to come to the desk when I was checking in - noting that it was late in the evening, that's understandable, but perhaps a desk-bell would be a good idea?

Dear AMMS, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is only with feedback that we can improve our services. I will share your feedback with the right departments, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Hiddink Assistant Manager H0…

We have stayed here several times before. Well located ,nice rooms.

Bruce R. Couples - 5/25/2023 Confirmed reviews ALL

We were only there this time as passing through Cairns.

Dear Bruce, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Mel from breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Hiddink Assistant Manager H0…

Well located walking distance to most things

Vicki M. Friends - 5/25/2023 Confirmed reviews ALL

Steak night was terrible and waiter was rude and abnoxious the pool was too cold and happy hour was not really happy hour only about 2 drinks on it breakfast was $30 when we could walk across the road and get it for $15 the rug in the front foyer was filthy and last but not least as a group of 6 we didn’t really find the place to be that friendly

Dear Vicki M., Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will pass on your comments to the F&B department. It's only with feedback that we can improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Hiddink Assistant Manager H0…

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