Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,081 reviews

Novotel Cairns Oasis Resort - Image 1
Novotel Cairns Oasis Resort - Image 2
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Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

Book this hotel
Room 1

Our Superior Rooms offer an inviting place to settle in and unwind, with generous space and all the essentials for a comfortable Cairns stay. Step onto your private balcony or terrace and enjoy views across the tropical resort gardens and surrounds.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 4 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Double bed(s)

Bright, fresh and designed for tropical stays, our Deluxe Rooms pair modern comfort with plenty of space to unwind. Enjoy a dining table for two and your own private balcony, with views across Cairns city, resort gardens or the surrounding mountains.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Designed for ease and comfort, our Special Access Rooms offer generous space and thoughtful accessible features for a relaxed stay. Located on the ground floor, each room features a private terrace with views across the resort gardens and surrounds.

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Towel rack
  • Handheld shower

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Settle into a stylish Deluxe Room, where contemporary comfort meets a relaxed tropical feel. Enjoy generous space, modern amenities, a dining table for two and a private balcony with views across Cairns city, resort gardens or surrounding mountains.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Sink into the tropical resort atmosphere in our Deluxe Pool View Rooms. Spacious and inviting, each room pairs modern comforts with a dining table for two and a private balcony overlooking the lagoon-style pool and lush resort surrounds.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Overlooking the lagoon-style pool, our Deluxe Pool View Rooms bring the resort atmosphere to your stay. Enjoy a spacious interior with modern comforts, a dining table for two and a private balcony with a relaxed tropical outlook.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Suite

Deluxe Suite

Enjoy more room to unwind in our spacious Deluxe Suites, featuring a separate bedroom and ensuite, generous living and dining area, and private balcony overlooking the lagoon-style pool. Ideal for up to two adults and two children.

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 314 rooms
  • 3 rooms for people with reduced mobility
  • 20 connecting rooms
  • 314 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Indonesian
  • Japanese
  • Thai
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Childrens Club for 6 to 12 years
  • Board games available
  • Play area
  • Green area
  • Tourist guide for families

Well-being

Lagoon beach pool & swim up bar

  • Outside
  • On site

Resort Gym

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft
  • Parking pricing: 9.25 € 15 AUD Per day

  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

MOKU BAR + GRILL

A tropical sanctuary where good vibes begin and summer never ends. Experience the good life under the swaying palms, laze away the sunny days or mingle by the swim up bar and sip on expertly crafted cocktails. Feast alfresco in the balmy evening breeze.

Cooking style
Regional
Chef name
Damon Georgiou
Capacity
300
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Credit card
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

A tropical sanctuary where good vibes begin and summer never ends. Experience the good life under the swaying palms, laze away the sunny days or mingle by the swim up bar and sip on expertly crafted cocktails. Feast alfresco in the balmy evening breeze.

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Start your day right with a delicious buffet breakfast at MOKU Bar + Restaurant, available daily. Indulge in a wide array of fresh and flavourful options, including seasonal fruits, pastries, hot dishes, and made-to-order selections.

At Novotel Cairns Oasis Resort, recharge your energy using our free training equipment: cardio, weight training, stretching and more. Enjoy a rejuvenating workout in a serene setting to enhance your overall well-being during your stay.

Memorable Cairns weddings are made at Novotel Cairns Oasis Resort. Couples can choose from a range of indoor-outdoor reception areas, with the hotel's tropical gardens, lagoon pool and island-style pool cabana providing the most beautiful of backdrops.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,081 reviews

Customer review rating 5.0/5

Mary P. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Anne X. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Gary B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Kerry D. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Mark G. B. Couples - Confirmed reviews ALL

Dear Nastaran, Thank you for sharing your positive experience at Novotel Cairns Oasis Resort. We are delighted to hear that you enjoyed our prime location, cleanliness, and friendly staff, as well as our family-friendly facilities. It is always our aim to create a comfortable and enjoyable atmosphere for our guests. We appreciate your feedback regarding the size of the room. We understand that space can be a concern for families, and we will take this into consideration as we continue to enhance our offerings. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Peter H. Couples - Confirmed reviews ALL

Excellent location, walking distance to all the action.

Dear Peter, Thank you for your kind feedback regarding the comfort of our beds, the quality of our showers, and our prime location. We are pleased to hear that you enjoyed your stay and found everything to your satisfaction. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 4.5/5

Sandra S. Couples - Confirmed reviews ALL

We arrived early on the day and requested an early check-in. This was possible due to room ready and available.

Dear Sandra, Thank you for your kind words regarding our welcoming staff and your early check-in experience. We are pleased to hear that we could accommodate your needs and provide a positive start to your stay. Your feedback is greatly appreciated and we hope to see you again soon. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 4.5/5

Karissa G. Couples - Confirmed reviews ALL

Our room was ready upon arrival (early check in). The pool and swim up bar are stunning. Water was a bit chilly but it was only September. The breakfast buffet is an extra cost, but totally with it. The hotel was close to the downtown area and marinas. The staff was extremely friendly and helpful!

Dear Karissa, Thank you for your kind words regarding your recent stay at Novotel Cairns Oasis Resort. We are delighted to hear that you enjoyed your early check-in, the stunning pool and swim-up bar, as well as our convenient location. It is also wonderful to know that our breakfast buffet met your expectations and that our staff provided friendly and helpful service. We appreciate your feedback and look forward to welcoming you back in the future. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Barry S. Families - Confirmed reviews ALL

We had a great family holiday, our second time at this hotel. Location close to everything you need from shops to boat/snorkelling tours. Staff were very helpful and friendly, from Nune and Bella at the front desk to Michelle, Noah and Melanie who seem to be everywhere. Terrific staff!

Dear Barry, Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and the exceptional service provided by our dedicated team members. It is wonderful to know that you had a memorable family holiday with us for the second time. Your kind words will certainly be shared with Nune, Bella, Michelle, Noa, and Melanie. We look forward to welcoming you back again for another great family holiday! Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 5.0/5

John S. Families - Confirmed reviews ALL

Comfortable. Friendly and helpful staff. Great housekeeping.

Dear John, Thank you for your kind words regarding our location, comfort, and the service provided by our staff and housekeeping team. We are delighted to hear that you had a positive experience during your stay. We hope to welcome you back again soon. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 2.0/5

Shivani P. Families - Confirmed reviews ALL

The breakfast was very poor quality, the plates were stinking of egg and was really disgusting and disappointing! We couldn’t eat even though paying for 2 breakfasts for 2 rooms as we felt like vomit each time we picked up plates, bowls or cutlery!!!! Had expected better for the premium price we paid. Also each time we called room service no one picked up the phone and had to wait ages.

Customer review rating 4.0/5

Noelleen M. Couples - Confirmed reviews ALL

It would have been nicer to be in the tower near reception being platinum members. The room was too far away. But the staff were amazing

Dear Noelleen Thank you for your kind words about our staff. It is wonderful to read that you enjoyed amazing service. However, we regret that a complimentary upgrade was not available at this time, and we appreciate your understanding during busy periods. Your feedback is invaluable, and we look forward to welcoming you back again soon. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Mary P. Couples - Confirmed reviews ALL

We enjoyed our stay at Novotel. There were lots of choices for breakfast and the timing was good since our tours were in the morning. Great location of our room and very spacious. The location was next to the Aquarium and close to Rusty’s market and lots of restaurants and the night markets. Would stay there again if we visit cairns next time.

Dear Mary, Thank you for your delightful feedback regarding your recent stay at Novotel Cairns Oasis Resort. We are pleased to hear that you enjoyed our convenient location, the variety of breakfast options, and the spaciousness of your room. It is always encouraging to receive such positive comments about our staff and room service. We look forward to welcoming you back on your next visit to Cairns. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 3.5/5

Anne X. Couples - Confirmed reviews ALL

I have stayed there since 1998. It's a shame no mini bar in room. Freezer in fridge as I like cold water. You had these years ago and was much better. Too miminmilistic. Old fashion but so true.

Customer review rating 5.0/5

Gary B. Couples - Confirmed reviews ALL

All ways a wonderful stay. Rooms are clean Beds and pillows are very comfortable. Food and drinks are great. Staff are very polite and helpful.

Customer review rating 5.0/5

Kerry D. Couples - Confirmed reviews ALL

Everything just perfect with stay

Dear Mr D., Thank you for your kind words regarding our staff and your overall experience at Novotel Cairns Oasis Resort. We are delighted to hear that everything was perfect during your most recent stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back again soon. Warm regards, Becka Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Mark G. B. Couples - Confirmed reviews ALL

Accommodation was clean and well presented ideal for a short break in Cairns.

Customer review rating 5.0/5

Rita V. Solo - Confirmed reviews ALL

Jetstar cancelled my flight and I walked over and checked in last minute. Wonderful and gave me a room away from the event they were holding

Customer review rating 5.0/5

Robbie B. Families - Confirmed reviews ALL

Pool and buffet breakfast are both excellent

Customer review rating 2.0/5

Mark E. Couples - Confirmed reviews ALL

For the price of the room, the room was empty, dull. Needs a lot of work to bring it up to speed with other hotels. Would not stay there again

Customer review rating 4.5/5

Ronald K. Couples - Confirmed reviews ALL

love this hotel, location, pool bar and service was all fantastic

Customer review rating 4.5/5

Katie S. Couples - Confirmed reviews ALL

Staff were very nice, the pool was so good, cocktails were AMAZING. I had so much fun for my bday weekend. The lady that check us in gave us a better view, wine and a piece of cake for my bday. So so so nice I’ve never been upgraded before for my birthday so it was so special to me. Cleaning staff so nice, did a great job and promptly replaced the broken hair dryer in my room when I asked. The only real cons was the parking garage was full which you pay for, and our toilet smelt a bit funky maybe due to lack of ventilation. However, we asked to have parking removed from our account which it was so no real issue and I’m not spending all day in the toilet so I don’t really care. It may annoy others not to be able to park undercover. Also, staff accidentally woke us up at 5:15am calling us 3 times (wrong room number documented for wake up call) - it’s pretty funny looking back but I was pretty grouchy when it was happening sorry about that to whoever copped that. Hopefully whoever actually needed that call got it lol. Otherwise was so fun and clean and lively. I loved it!!!!!!!! Thank you for having us :)

Customer review rating 5.0/5

Deborah K. R. Couples - Confirmed reviews ALL

We enjoyed our stay. Very close to all our activities and tour pickup spots. Friendly, helpful staff. Nice bar sitting area.

Customer review rating 4.0/5

Sally K. Couples - Confirmed reviews ALL

The resort was nice, but the pool area needed more umbrellas for shade. The rooms were big and comfortable with a balcony but it was small and only one chair to enjoy the view and relax.

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