Novotel Cairns Oasis Resort Hotel 4.5 stars

As always, the Cairns Oasis Resort never fails to impress. From the cleanliness to the warmth of ALL the staff that work there. They are all equally as important. This place is pretty much my home away from home & its lovely to see the same happy faces every time I stay. I also enjoy all the benefits of being an Accor member (which was FREE to join). I get a free drink on arrival & free wifi. I feel very confident that when i book my stay, i am in the best of hands.

We stayed in a suite which had a small kitchen facility, however there were no cutlery or crockery provided so we had to walk downstairs to grab bowls ect. We wanted to order some ice cream for the kids using room service however we couldn't get through on the phones so we just ordered through uber eats.

I arrived pretty early in the morning and was able to check in to my room. Thank you for the room upgrade and early check in. Great bfast and dinner selection. Loved the pool and hotel location. Amazing stay overall. Thank you.

Great location ... Very clean and safe rooms. The pool is the best. Food reasonably priced example 300g steak night $19. You can walk to everything nearby. Plenty of food options. Walk to pier for Barrier Reef activities. Shopping centres nearby.

Have been staying at the Oasis over the last 10years and pleasing to see the renovations recently completed were well over due, great staff will always come back when we are in cairns

Fantastic. Just not long enough thats for sure.

Staff were very good. Room 481 bathroom was mouldy (tiles were grubby) and hair on floor which we assume means the bathroom was not swept. Tiles out the front of the lift entry on our floor were also grubby (very stained perhaps even with chewing gum) and need a thorough steam clean or something. Exterior of building is looking shabby and that too needs a steam clean or paint. The pool is missing some some paint on the bottom of it. Breakfast was quite acceptable but dinner was only average in our opinion and could not recommend to anyone to dine there. I have travelled extensively all over the world and your hotel is the only one that I have ever encountered where I could not purchase a "Corona" beer.

Beds are needing replacement in at least four of your rooms. The first two nights we put up with a squeaky bed but after a very cranky night, We were given keys to four different rooms to get a room with a bed that did not make a lot of noise and every bed In every room was the same. In fact one room had twin beds and they both squeaked too. They all made noises. I have video of two of the rooms if you want to see and hear it yourself. We were eventually upgraded to a suite on level six and the bed there had no issues. The pillows are unbelievably bad as well. They are so thick and hard, it was impossible to sleep with them. Found two spare hard pancake pillows in cupboard which were marginally better as they were not so thick. I slept using a folded up towel. Not a good look. There is no Information in the rooms about how to access internet, order meals, etc. not even a pen and paper. No complimentary bottled water until we were upgraded. For a hotel that is advertising a big program of upgrades, we were so disappointed and would never recommend the hotel. Beds are king and your beds are sorely in need of replacement. We were so disappointed with our three night stay.

The trip was for a break from work, this was fantastic and relaxation and the Cairns experience was achieved.

Very Handy location ,enjoyed setting ,pool Bar and congratulations to Gardner

We travelled as a couple and stayed at the Novotel Oasis for 3 nights. We had a deluxe pool view room which was great with a large king sized comfortable bed. The hotel is in a great location and only a short walk to many attractions, bars and restaurants. The pool was great but more seating in needed in shaded areas or more umbrellas.

Novatel was really good to stay at, was a central location, staff were exceptional and the food was great and exceptional service from Izumi on the tours desk, catered to all our needs and we had some super tours

mostly positive a bit disappointed with the slowness of the dinner service and the quality of the food. Breakfast was a much more efficient service and the food choices were much better. The place typically offers a buffet so I was disappointed that I could only order one drink at breakfast and was then charged for additional drinks. Also disappointed that we unable to get a bowl of danishes/ fruit for the table considering the buffet experience. The pool area in which we were unable to buy drinks because the service was incredibly slow. I think I waited close to 20 minutes at the swim- up to bar. As a result, we decided to take our own drinks but then were asked to remove them. In room 134- the aircon from above was leaking which made the patio area very slippery and unusable with small children.

We returned for our 5th year to your hotel and had another wonderful holiday. The staff made our stay extra special. We love the pool, restaurant, bar and children activities.

From the moment we checked in till the time we checked out we found the staff so helpful and friendly. Our room was excellent, the food was great, we loved the location, everything was easy walking. Thank you Novotel Cairns we'll be back