Novotel Cairns Oasis Resort Hotel 4.5 stars

Customer review rating 4.2/5 8,642 reviews

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Novotel Cairns Oasis Resort
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Hotel extras

  • Cafe style order from the menu breakfast

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870
cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :  WEST BUS DEPOT

  • LAKE STREET. :  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Our accommodations

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 1 King Bed Pool View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 2 Double Bed Pool View

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Deluxe Room 1 King Bed Pool View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Deluxe Room 2 Double Beds Pool View

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with 1 King bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side, Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Superior Room with 1 King bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)
Rooms

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Moku Beach Club

Non contractual photo

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,642 reviews

tripadvisor

TripAdvisor Rating 4.0/5

67 reviews

Great location

Customer review rating 4.2/5

Helen Couples - 08/08/2020 Confirmed reviews ALL

Good service ,friendly staff .Clean good sized room . Would have liked the choice of some healthy breakfast cereal .

Helen, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your points around breakfast menu improvements, we will take on board when we next change our menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

CLean room, good meals, bad mattress

Customer review rating 4.2/5

Abramo Business - 08/08/2020 Confirmed reviews ALL

Mattress on bed had a huge dip in it, very uncomfortable. Other than that it was very good

Wonderful stay

Customer review rating 4.2/5

Anonymous Couples - 08/08/2020 Confirmed reviews ALL

From the moment we checked in our stay was brilliant.

Well located

Customer review rating 4.2/5

Anonymous Couples - 07/08/2020 Confirmed reviews ALL

Overall helpful but the breakfast service needs looking at. The virus has caused problems. There was only 1 type of cereal, the bacon was quite hard and not hot and we didn’t always get what we asked for.

The resort met our overall expectations.

Customer review rating 4.2/5

Barbara V. W. Couples - 06/08/2020 Confirmed reviews ALL

The staff were extremely welcoming and helpful. They were mindful of our needs especially my wife's dietary issues due to multiple food allergies/sensitivities. Also providing a ground floor room with walk in shower for her mobility needs. An added bonus was the recognition of our 75 birthdays & 30th Wedding Anniversary, greeting us with a "surprise" treat in our room along with a bottle of sparkling wine. We really would have liked to have stayed longer than the five day package we had booked.

good location

Customer review rating 4.2/5

Anthony Friends - 05/08/2020 Confirmed reviews ALL

Short stay, but good

Anthony, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry you found our pillows too high, we do have other pillows which can be taken up on request. However it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Beautiful resort

Customer review rating 4.2/5

Leah P. Families - 05/08/2020 Confirmed reviews ALL

Arrived in cairns at 9pm only to discover the hotel I was meant to stay in had cancelled my booking. My brother (cairns resident) had to ring around to find a room for the night. Majority of places were booked out. Luckily you guys weren’t. After seeing the resort and the amazing service we received, I was happy the other place cancelled. Beautiful resort, super friendly and helpful staff!

Leah, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry you had a rough arrival to Cairns however great we were able to welcome you to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Purpose of verandas

Customer review rating 4.2/5

Kumiko F. Solo - 05/08/2020 Confirmed reviews ALL

I stayed three nights in the king bed room wirh pool view, thoese rooms have veranda that is like a ile. It's comparted by fences but it is actutually adjointed, and not enough hight to stop people straddle. The voice of people on the veranda sucked in my room, and the drank people joked to come to next door over the fence.

Kumiko, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry there were some issues with noise in your room we will review and see how we can improve. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager

Great time

Customer review rating 4.2/5

Yvette H. Friends - 05/08/2020 Confirmed reviews ALL

4 day quick getaway with a friend. Everything was fantastic - breakfast was a bit slow but fortunately we didn’t have to be anywhere.

Yvette, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry there was a wait on coffees, we have addressed with adding an additional Barista in the mornings which will speed up coffee service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

nice front desk service

Customer review rating 4.2/5

Althea B. Families - 05/08/2020 Confirmed reviews ALL

nice room great location helpful staff re the accommodation

Althea, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Very nice staff

Customer review rating 4.2/5

Kate B. Families - 04/08/2020 Confirmed reviews ALL

Great time nice staff

Kate, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Professional, beautiful resort

Customer review rating 4.2/5

Laura Families - 04/08/2020 Confirmed reviews ALL

We stayed for 1 night, we didnt have a booking as it was a last minute decision to stay. Everything was very professional and staff were accommodating. The reason we decided to stay was because of the NQ local deal that was on and included breakfast. Our room key didnt work as apparently it had flat batteries, and the staff member came up to the room herself to try and help and then organised a Maintenance man to come within 5 minutes to fix it. Although we couldnt get into the room at first which was a pain, the staff were very quick to rectify the problem. The Maintenance man was very happy and bubbly and gave our 3 year old (who was very interested in what he was doing to the door handle) a job to do (hold something) which my son was happy about. The General Manager made himself very present, in the brief stay i saw him multiple times walking around the hotel checking to make sure everyone was being looked after and even saw him pick up a spray and wipe bottle to help with the tables at breakfast to help with the queue which i was impressed with. Everything was clean. Overall happy with stay and would stay there again. Pool is lovely, staff great, if you've got kids, bring a bucket and spade as the sand is perfect for building a sand castle. Location was very handy as we went to the Aquarium next door. My only complaint was that our breakfast was cold, including the coffee. We asked for another coffee for my husband (as the complimentary coffee was tiny), to be told that we only get one complimentary coffee with breakfast. I would have thought we would have had the option to purchase an additional coffee at our request?

Laura, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. We love having locals stay with us. I am sorry there were a couple of issues around the door lock and breakfast. I have addressed the coffee and food situation with our team to ensure this doesn't happen again. You are correct we are more than happy to serve multiple coffees for additional revenue. However on a positive note it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again. Sincerely, Scott Grant General Manager
Customer review rating 4.2/5

Deb M. Friends - 04/08/2020 Confirmed reviews ALL

Service 5 star with a smile ... nothing too much trouble ! Excellent value !!!

Deb, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback and that our team gave you 5 star service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Great stay

Customer review rating 4.2/5

Kim S. Couples - 03/08/2020 Confirmed reviews ALL

Friendly staff, never rushed, food was awesome

Kim, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. Great to hear you found our food offerings awesome. I will share your comments with our friendly team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Conveniently located

Customer review rating 4.2/5

Pamela S. Couples - 02/08/2020 Confirmed reviews ALL

Restful, friendly and quiet location

Pamela, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It was great to welcome you back again and sorry I didn't have a chance to catch up to say hello. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Great stay

Customer review rating 4.2/5

Amanda S. Families - 02/08/2020 Confirmed reviews ALL

We always have a great stay and the Oasis is our favourite place to enjoy some time away.

Amanda, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to have you stay with us again to relax. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Relaxing stay - beautiful hotel

Customer review rating 4.2/5

Andrise Couples - 02/08/2020 Confirmed reviews ALL

We had such a nice stay. Beautiful views and walking distance to waterfront. Breakfast was great value too! We will be back.

Andrise, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team especially George. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Reliable Quality Excellent

Customer review rating 4.2/5

Lucy T. Couples - 02/08/2020 Confirmed reviews ALL

At Novotel OASIS our expectation is always met, the friendly, courteous front desk to the consistent standard of their large rooms & dining options that were available. The super size lagoon pool with it’s sandy beach is visually inviting set amongst beautiful tropical gardens. Close enough to stroll easily to the Boardwalk restaurants & Marina for your reef tours

Lucy, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to have you stay with us again. I agree our large lagoon style pool and tropical gardens are a great aspect to look out to. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Good room, very friendly, helpful staff.

Customer review rating 4.2/5

Ros Couples - 02/08/2020 Confirmed reviews ALL

We enjoyed our stay. Breakfast and dinner were extremely good. Our room was up the top of the hotel, which gave us some good views from the balcony and cut down any noise. We were very impressed how well the staff dealt with Covid 19, especially in the dining room.

Ros, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you enjoyed your room on the sixth floor, agree the pool view rooms have a great view of the ocean and city from up there. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Nice and clean

Customer review rating 4.2/5

Dave Business - 31/07/2020 Confirmed reviews ALL

I found the staff very friendly and helpful and attentive to safety - important in these times. My room was very clean and I was comfortable that details such as cleaning remote controls had been done effectively. In the new contactless word we inhabit, my biggest issue was trying to order room service. The website didnt work for me and eventually I walked to the restaurant to order as it was easier.

Dave, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Fantastic to hear you noticed our additional COVID cleaning processes, safety is paramount for our guests and team. Sorry there was an issue with the online ordering portal, I will ensure this is rectified. However on a positive note it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

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