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Novotel Cairns Oasis Resort Hotel 4 stars

Customer review rating 4.1/5 8,522 reviews

Novotel Cairns Oasis Resort
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Hotel extras

  • Generous hot and cold breakfast buffet

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi in the lobby

  • LCD TV with in-house movies and cable

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870
cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Contact email

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :  WEST BUS DEPOT

  • LAKE STREET. :  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Our accommodations

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: City side, Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room 1 King Bed Pool View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Bed Pool View

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room 1 King Bed Pool View

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room 2 Double Beds Pool View

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with 1 King bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City side, Mountain view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Superior Room with 1 King bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Moku Beach Club

Non contractual photo

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

8,522 reviews

tripadvisor

TripAdvisor Rating 4.0/5

56 reviews

The location within Cairns was convenient and the view of mountains from our room was wonderful.

Customer review rating 4.1/5

Barb H. Couples - 06/04/2020 Confirmed reviews ALL

"Oasis" describes the hotel perfectly. The gardens around the pool facilities enhance the experience. We enjoyed returning each day to relax & refresh.

Barb, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you found our hotel an "Oasis". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager
Customer review rating 4.1/5

Helen D. Families - 05/04/2020 Confirmed reviews ALL

It was unfortunate that our stay coincided with the heightening Covid-19 crisis, however the staff were extremely pleasant and willing to discuss what they could about how the developing situation was going to impact operations in the hotel. Deb and Ryan - Food and beverage were always a delight to chat with. After the closure of the pool, we decided to go for a drive to Kuranda one day and unfortunately our young daughter was sick in the car on the way up the mountain. On returning to the hotel we had intended to wash the car seat covers in the guest laundry, however we ran into Rob - maintenance in the car park and he amazingly offered to take the vomit covered seat covers and our daughters clothes and wash and dry them in the hotels washing machine and dryer. Absolutely exceptional!! On our final day, we were due to check out at 12pm to catch a flight, however our flight was delayed by a number of hours and we approached the front desk staff to see if we could remain in our room until 3pm as this would allow our daughter to have a nap and give us somewhere to stay given that most places were closed. This request was granted without hesitation. We enjoyed our stay at the Novotel Oasis Cairns as much as we could given the circumstances and the hotel and staff did a great job in keeping guests happy in what can only be described as difficulty and trying circumstances. We wouldn't hesitate to stay with you again in the future.

Helen, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Sorry that your visit was impacted by COVID-19. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Rob, Deb and Ryan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you back again. Sincerely, Scott Grant General Manager

Beautiful hotel with lovely pool and gardens. Buffet breakfast was amazing.

Customer review rating 4.1/5

Peta Y. Couples - 02/04/2020 Confirmed reviews ALL

We loved our stay at Novotel Oasis Resort. Staff were extremely helpful and pleasant. We had to leave early due to the Coronavirus crisis. We hope to return one day to beautiful Cairns and this stunning resort.

Dear Peta & Joe, Thank you for taking the time to review our hotel, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. We are delighted to hear that you still enjoyed your stay with us even during these difficult times and our staff were able to assist whenever they could. Thank you again for sharing your experience, and we hope to see you again soon ! Sincerely, Georgia Mcswan Asst. Front Office Manager

Great stay

Customer review rating 4.1/5

Phoebe Couples - 02/04/2020 Confirmed reviews ALL

Lovely stay, we will definitely be back when everything gets back to normal. Unfortunately we got up to Cairns a few days before the shut downs began. The hotel is lovely and the pool facing room was great. The staff were great during such times of uncertainty for them.

Dear Phoebe, Thank you for taking the time to review our hotel! So delighted you enjoyed your stay, We can't wait for things to return to normal and we are super exited to have you back! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and hopefully soon! Sincerely, Georgia Mcswan Asst. Front Office Manager

Conveniently located

Customer review rating 4.1/5

Heather L. Families - 01/04/2020 Confirmed reviews ALL

There was no menu in the room or details on phone numbers to call reception for assistance. I had to go downstairs to reception area to advise of my situation and then had staff bring the menu to my room for room service.

Dear Heather, Thank you very much for your comments about our hotel! We are glad you enjoyed your stay, I apologize that the changes to our Bar and Restaurant were not confirmed to you on arrival, please do accept my apologies. We are currently not doing Room Service so there are no menu's in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Mcswan Asst. Front Office Manager

Excellent location, terrific staff

Customer review rating 4.1/5

Leanne Couples - 31/03/2020 Confirmed reviews ALL

In trying times, the hotel provided us with everything we needed.

Dear Leanne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel once everything is back to normal! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Nice place

Customer review rating 4.1/5

Andrew Couples - 31/03/2020 Confirmed reviews ALL

Staff were good and hotel nice. Trip was interrupted by the current pandemic.

Dear Andrew, Thank you for your review! We very much appreciate your comments and good to hear you enjoyed your stay. We hope you will be able to return when everything is back to normal! Thank you again for sharing your experience. Sincerely, Georgia Mcswan Asst. Front Office Manager
Customer review rating 4.1/5

David F. Couples - 30/03/2020 Confirmed reviews ALL

It was a great place to stay. With the current global situation, all staff were friendly & polite.

Dear David, Thank you for your review! We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. I hope we were able to provide some comfort during this difficult time and hope you got home safe! We hope we will be able to welcome you back again in the future! Sincerely, Georgia Mcswan Asst. Front Office Manager

Perfect location

Customer review rating 4.1/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Perfect location an Great pool

Dear Joel, Thank you for taking the time to review our hotel, glad to hear you liked our location and our wonderful pool! We hope to welcome you back again soon! Sincerely, Georgia Mcswan Asst. Front Office Manager
Customer review rating 4.1/5

Mrs L. C. Couples - 29/03/2020 Confirmed reviews ALL

Room was clean, big and comfortable. Breakfast selection was good. Pool ideal but sunbeds were Very uncomfortable. Hotel at good location.

Dear Mrs L C., Thank you for the great review of our hotel! Glad you enjoyed breakfast and the room. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good staff

Customer review rating 4.1/5

Rcw Business - 28/03/2020 Confirmed reviews ALL

nice reception and restaurant staff, cleaners were a bit not bothered but given the circumstances i wasn't really surprised as they probably knew their jobs were ending. Two things that could be improved are usb and hdmi input to the televisions in rooms as most people have their own shows or streaming sticks they want to use/watch. The pool was nice but the lounge chairs are extremely uncomfortable, people were taking seat cushions from tables to make the loungers usable

Ross, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear you found our housekeeping team indifferent, I have addressed with Aaron our housekeeping manager. We are looking at options to assist in making our sun lounges more comfortable. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager

Well Located

Customer review rating 4.1/5

Emma Y. Solo - 28/03/2020 Confirmed reviews ALL

Very happy with my stay , staff was wonderful

Dear Emma, Thank you for posting your review! We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Mcswan Asst. Front Office Manager

Pleasant stay under the circumstances

Customer review rating 4.1/5

Anne Couples - 27/03/2020 Confirmed reviews ALL

Great hotel in a great position. We enjoyed our stay.

Dear Anne, Thank you for taking the time to review our hotel. I'm sorry that some aspects of your stay did not live up to your expectations, please accept my apologies. Cairns is very humid so if the balcony door is open, the condensation can build quite quickly so thank you for your understanding and i'm sorry we didn't advise you earlier. We hope that these did not detract from your stay too much and we hope to welcome you back in the future ! Sincerely, Georgia Mcswan Asst. Front Office Manager

Great location, awesome hotel

Customer review rating 4.1/5

Heather G. Couples - 27/03/2020 Confirmed reviews ALL

Had a fabulous 7 night stay. Room was spacious, accommodating and comfortable. Restaurant had some great meals only criticism was no vegetables only salad (which was delicious). A bit more variety also would be great. Buffet breakfast was fabulous.

Dear Heather, Thank you for the great review of our hotel! I will pass on the positive message to Deb and thank you for your patience in during this difficult time. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Nice comfortable layout

Customer review rating 4.1/5

Andrew Families - 27/03/2020 Confirmed reviews ALL

Very nice stay

Dear Andrew, Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon! Sincerely, Georgia Mcswan Asst. Front Office Manager

Food and beverage to expensive.

Customer review rating 4.1/5

Anonymous Families - 26/03/2020 Confirmed reviews ALL

Food and beverage pricing is off. Could do more with happy hour which would encourage patrons to stay around the hotel.

Dear Bianca, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good stay and close to all retsuarants by the beach and promenade

Customer review rating 4.1/5

Uday S. Business - 26/03/2020 Confirmed reviews ALL

Good pleasant stay and nothing to complaint. all services were provided efficiently

Dear Uday, Thank you for taking the time to share your feedback. I'm glad you enjoyed your stay. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

met expectations

Customer review rating 4.1/5

Stephen M. Business - 26/03/2020 Confirmed reviews ALL

Very good, efficient, friendly reception notwithstanding Coronavirus procedures. Room was clean and well equipped. Bedding fine. Only detractor related to small midge-type insects in the room.

Dear Stephen, Thank you for taking the time to review our hotel, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Great to hear you enjoyed our location and our wonderful staff, I will pass on this feedback to them. I'm sorry that there were some small insects in the room and we will address this with housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georgia Mcswan Asst. Front Office Manager

Beautuful place friendly staff

Customer review rating 4.1/5

Dee N. Friends - 26/03/2020 Confirmed reviews ALL

We booked in for a2 day relaxing stay our flights were cancelled 2 times and staff were exceptionally helpful and friendly to let us stay for the nxt 3 days at or original discount price thank you all for

Dear Dee, Thank you for the great review of our hotel! I hope you finally made it home safely. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …
Customer review rating 4.1/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

A pleasure to stay there

Thank you for your review! We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. Hope to welcome you back in the future! Sincerely, Georgia Mcswan Asst. Front Office Manager
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