Novotel Cairns Oasis Resort Hotel 4.5 stars

Customer review rating 4.2/5 10,735 reviews

ALLSAFE approved hotel

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Novotel Cairns Oasis Resort
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+ 21 Services

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :  WEST BUS DEPOT

  • LAKE STREET. :  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Moku Beach Club

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,735 reviews

TripAdvisor Rating 4.0/5

168 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing resort

Customer review rating 5.0/5

Martina K. Couples - 20/09/2021 Confirmed reviews ALL

Everything was perfect

Dear Martina K, Thank you for the great review of our hotel! Happy to read you enjoyed our resort. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

great location

Customer review rating 4.5/5

Anonymous Friends - 20/09/2021 Confirmed reviews ALL

Enjoyed the room with ocean views and the pool views clean room and friendly staff Buffet Breakfast was disappointing

Dear Maria, Thank you for taking the time to share your feedback. Happy to read that your enjoyed you room and the team looked after you. Maria I noted that you had issues with buffet breakfast if you have time please email me or call to let me know the issues so I can follow this up with the team as any feedback can only help us as a hotel improve. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Exceptional Service

Customer review rating 4.5/5

Becks Couples - 20/09/2021 Confirmed reviews ALL

From checking in, to ordering drinks and food, to checking out - The all round customer service was amazing. Thank you for looking after us.

Dear Becks, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

relaxing stay

Customer review rating 4.5/5

J W. Couples - 20/09/2021 Confirmed reviews ALL

as usual we were looked after well , quiet room and housekeeping very helpful, we enjoy the all day dining especially as we have health issues with the hospital and have to have small meals etc.

Dear Janet, Thank you for the great review of our hotel! Happy to read the team looked after you. Janet if you ever need a room with handles in the shower please just let the team know and they will try their best to allocate you to this room. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

A little too close to work?

Customer review rating 4.0/5

Kj Business - 19/09/2021 Confirmed reviews ALL

Usual great service, excellent location. This time I booked two rooms, as I was travelling with one of my employees and his young wife. We were given adjoining rooms with an interconnecting door, which tends to allow a bit more noise between rooms. It was a lovely gesture that the interconnecting doors were left open, which would have been great if travelling with kids, less so with someone who works for you travelling with his wife! Lesson learnt, next time making a booking will have my PA specify rooms with a little more distance!

Dear Keith Thank you for taking the time to share your feedback. Sorry about that I can see that both bookings are under your name so that is probably why . Keith I have popped a note on your guest profile as well just to be safe for future bookings. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great

Customer review rating 4.0/5

Elizabeth H. Solo - 17/09/2021 Confirmed reviews ALL

Exceptional. The young man who checked me in was the most helpful, knowledgeable,polite person I have had the pleasure to deal with in a long time. He is an asset to the industry. Was also great that the kitchen would modify meals for me. Thank you very much.

Dear Elizabeth, Thank you for the great review of our hotel! Happy to read that Thomas looked after you on arrival I will make sure to pass the positive message on. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good location

Customer review rating 4.5/5

John P. Solo - 17/09/2021 Confirmed reviews ALL

Friendly staff . Clean And modern rooms

Dear John, Thank you for taking the time to share your feedback. Happy to read that the team looked after you. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great location

Customer review rating 4.5/5

Robert Couples - 17/09/2021 Confirmed reviews ALL

Everything was done to the highest standards. Pool and bar area were especially comfortable and pleasant. Staff were helpful and professional.

Dear Robert, Thank you for the great review of our hotel! Happy to read you enjoyed your stay and the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Friendly and helpful staff as well as a good location

Customer review rating 5.0/5

Greg Business - 17/09/2021 Confirmed reviews ALL

Very satisfied

Dear Greg, Thank you for the great review of our hotel! Happy to read that the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Amazing service

Customer review rating 5.0/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

The room, facilities and service were outstanding. Thank you to all of the staff from the Front Desk, Restaurant, Room Service and Housekeeping who were all so lovely whenever I interacted with them.

Dear Felicity, Thank you for the great review of our hotel! Happy to read that you enjoyed the room and that the team looked after you. Felicity if you have time it would mean allot to the team and the hotel if you place your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

the location was just what we wanted

Customer review rating 4.0/5

Anthony Couples - 17/09/2021 Confirmed reviews ALL

All went well

Dear Anthony, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …
Customer review rating 1.0/5

Mark M. Families - 17/09/2021 Confirmed reviews ALL

We went to the resort over a month before and asked for a large room (suite) gave a credit card to confirm. On arrival we were told we had a standard room (double) city facing on a Sunday departing Monday. We made a case that it was also my birthday (and had others coming to lunch at the resort - balloons , cake etc and spent over $500) and locals and why couldn't we have a pool facing view - told refurbished rooms cost more. The receptionist made a change to pool side and we paid in full. On check out then asked to pay $97 extra for upgrade. This took around 30 minutes to get cleared up as we were in a standard room not a suite (#567). The same person who checked me in finally said - about 30 minutes into the check out we were okay but really embarrassing in front of family and other guests. Lunch was a big disappointment - as some of the main menu items (Fijian, Hawaiian, Filipino style) were not available - the tuna ceviche could not be cooked. Fries arrive cold. Wait time around 45 mins all this time there were less than 30 people dining that we could see. A lot of self-service when staff congregated at stations and did little. Had to remove empty plates to another table as no one was coming around to clean. No staff were part of the birthday cake sing along as happens so many other places. Dinner was worse - very slow service and a simple mackerel and chips ruined (arrived burnt darkened brown, bad oil taste , fish was dry as paper) - complained to waiter and asked him to show chef- nothing happened so took the plate to the chef and showed. All I got was 'did I want another'. We had to walk from the front of bar area to restaurant to get a water bottle and glasses and refills - no one offered to bring. Got a paper pepper and salt - when restaurant tables had proper shakers. . Just no interest - they took meal off the bill. Not a resort feeling - nothing related to the theme of Hawaiian - main menu items missing and told no replacements. Staff really disengaged to the point of rude. Low volume on a Sunday check in Monday out during COVID - it wasn't a shortage of staff but no effort to make sure we were well served - lastly no manger appeared at any time to assist. Next day breakfast - this took 45 minutes to arrive (we had people going to school and work - we counted less than 30 people (probably less than 20). We ordered coffees when we arrive and were never asked if we wanted a top up or another drink...

Dear Mark, Thank you for taking the time to share your feedback and your time on the phone today. Once again please accept my apologies for all the issues that occurred during your stay. Mark as discussed I would be more then happy to welcome you back in the on the special locals rate and complimentary upgrade you to our suite as a form of apology. Please just let me know if you would like to go ahead and the exact dates you would like. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Truly Oasis

Customer review rating 4.5/5

Milena Z. Couples - 17/09/2021 Confirmed reviews ALL

We had a great stay with really good friendly and professional staff. Very relaxed place , loved the pool and the brisket to day for . We will definitely be back .Thanks

Dear Milena, Thank you for the great review of our hotel so happy to rad you enjoyed out little Oasis! Milena if you have time it would mean allot to the team and the hotel if you could place your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good location

Customer review rating 4.0/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

I really like the location of Novotel. But I'm an Accor member, I was hoping I'd get a room higher than the 2nd floor and not facing the road.

Dear Arlene, Thank you for taking the time to share your feedback. Happy to read that the location suited you. Arlene I can see that the receptionist has upgraded you from a standard room to a deluxe room sorry this wasn't communicated at check-in. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

THANKYOU

TripAdvisor rating 5.0/5

92gerry751 17/09/2021 TripAdvisor review

Quite simply, a great family hotel.Nice to meet new people also staying, feeling relaxed and chatting away over a Negroni. From the check in to the checkout - and everything in-between, everything was relaxed, The stand out for me are the people and across all areas. Thankyou to the cleaners who did an amazing job each day to tidy up after 2 kids! Thankyou to the concierge who treated my birthday girl as if she was the only one in the room - the smile on her face with the little arrival gifts and friendly hellos were priceless. Thankyou to the "Entertainment team' who held regular events for the kids' In short, Great People, Great atmosphere, Great service, Great value. When in Cairns - will always be at The Novotel - as good as it gets in hospitality.

Afternoon 92gerry751 Thank you for your amazing review and for placing it on TripAdvisor. So glad the entire family enjoyed themselves in our little Oasis. Kind regards Shelly

Well located

Customer review rating 4.0/5

Jenny Families - 16/09/2021 Confirmed reviews ALL

We enjoyed our stay - the recent renovation was great for the hotel, service was good, location is good, and pool is great for families

Dear Jenny, Thank you for the great review of our hotel! Happy to read you enjoy the refurb and the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

enjoyed our stay at the hotel

Customer review rating 4.5/5

Peter Couples - 13/09/2021 Confirmed reviews ALL

We booked in at the last minute to find that only superior rooms were available which was OK by use as we had a nice room overlooking the pool area. The room was well appointed and the bathroom obviously had an upgrade in recent times. Staff were very helpful and courteous. Perhaps the only down side was that the menu for both lunch and dinner was very limited and in general not to our taste to the extent we ate there only on two occasions (once for lunch and once for dinner), eating out for the remainder of our stay

Dear Peter, Thank you for taking the time to share your feedback. Happy to read that you enjoyed your room. In regards to the Dinner / Lunch menu we just released a new dinner menu last Thursday due to feedback like yours so thankyou Peter. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Close to everything

TripAdvisor rating 5.0/5

DeLuGoldCoast 07/09/2021 TripAdvisor review

Lovely rooms and great space outdoors. It was quiet which means you got a lounge chair around the pool and a table at the restaurant. Nice food and generous proportions and the pool bar has quick service.

DeLuGoldCoast, Thank you for taking the time to review our resort. Great to hear you enjoyed our rooms, outdoor spaces and our team were super responsive. We look forward to welcoming you back again. Regards, Scott Grant General Manager

Back again

TripAdvisor rating 5.0/5

Robbo2553 06/09/2021 TripAdvisor review

Stayed here quite a few times, always found it to be an excellent experience, nice clean rooms, very courteous and helpful staff, great restaurant with delicous meals. Ideal place for a relaxing time away.

Afternoon Robbo2553 Thank you for the amazing review so happy to read you enjoy your stay and the team looked after you. Kind regards Shelly Cuthbertson Operations Manager

Awesome getaway spot

TripAdvisor rating 5.0/5

V7541VVrobertd 04/09/2021 TripAdvisor review

The hotel is very well maintained, has luscious tropical gardens, the pool area is very inviting and the cocktails were amazing. Highly recommend this for a weekend getaway. The hotel is very conveniently placed in the hear of Cairns and is only a short walk to anything in the City Centre.

Afternoon V7541VVrobertd, Happy to read that you had time to enjoy the pool, cocktails from Moku and our beautiful gardens. We are very lucky at Novotel to have our very own horticulturist I will make sure to pass this feedback on. V7541VVrobertd we hope to welcome you back in the future. Kind regards Shelly Cuthbertson Operations Manager

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