Novotel Cairns Oasis Resort Hotel 4.5 stars

Short stay, but good

Arrived in cairns at 9pm only to discover the hotel I was meant to stay in had cancelled my booking. My brother (cairns resident) had to ring around to find a room for the night. Majority of places were booked out. Luckily you guys weren’t. After seeing the resort and the amazing service we received, I was happy the other place cancelled. Beautiful resort, super friendly and helpful staff!

I stayed three nights in the king bed room wirh pool view, thoese rooms have veranda that is like a ile. It's comparted by fences but it is actutually adjointed, and not enough hight to stop people straddle. The voice of people on the veranda sucked in my room, and the drank people joked to come to next door over the fence.

4 day quick getaway with a friend. Everything was fantastic - breakfast was a bit slow but fortunately we didn’t have to be anywhere.

nice room great location helpful staff re the accommodation

Great time nice staff

We stayed for 1 night, we didnt have a booking as it was a last minute decision to stay. Everything was very professional and staff were accommodating. The reason we decided to stay was because of the NQ local deal that was on and included breakfast. Our room key didnt work as apparently it had flat batteries, and the staff member came up to the room herself to try and help and then organised a Maintenance man to come within 5 minutes to fix it. Although we couldnt get into the room at first which was a pain, the staff were very quick to rectify the problem. The Maintenance man was very happy and bubbly and gave our 3 year old (who was very interested in what he was doing to the door handle) a job to do (hold something) which my son was happy about. The General Manager made himself very present, in the brief stay i saw him multiple times walking around the hotel checking to make sure everyone was being looked after and even saw him pick up a spray and wipe bottle to help with the tables at breakfast to help with the queue which i was impressed with. Everything was clean. Overall happy with stay and would stay there again. Pool is lovely, staff great, if you've got kids, bring a bucket and spade as the sand is perfect for building a sand castle. Location was very handy as we went to the Aquarium next door. My only complaint was that our breakfast was cold, including the coffee. We asked for another coffee for my husband (as the complimentary coffee was tiny), to be told that we only get one complimentary coffee with breakfast. I would have thought we would have had the option to purchase an additional coffee at our request?

Service 5 star with a smile ... nothing too much trouble ! Excellent value !!!

Friendly staff, never rushed, food was awesome

Restful, friendly and quiet location

We always have a great stay and the Oasis is our favourite place to enjoy some time away.

We had such a nice stay. Beautiful views and walking distance to waterfront. Breakfast was great value too! We will be back.

At Novotel OASIS our expectation is always met, the friendly, courteous front desk to the consistent standard of their large rooms & dining options that were available. The super size lagoon pool with it’s sandy beach is visually inviting set amongst beautiful tropical gardens. Close enough to stroll easily to the Boardwalk restaurants & Marina for your reef tours

We enjoyed our stay. Breakfast and dinner were extremely good. Our room was up the top of the hotel, which gave us some good views from the balcony and cut down any noise. We were very impressed how well the staff dealt with Covid 19, especially in the dining room.

I found the staff very friendly and helpful and attentive to safety - important in these times. My room was very clean and I was comfortable that details such as cleaning remote controls had been done effectively. In the new contactless word we inhabit, my biggest issue was trying to order room service. The website didnt work for me and eventually I walked to the restaurant to order as it was easier.