Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,086 reviews

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Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,086 reviews

Customer review rating 2.5/5

Jacqueline S. Couples - Confirmed reviews ALL

Busy place and had arrival communication issues. Spoke with manager who was attentive, as were 2 asian girls on desk and the brunette on reception for afternoon shift of first day. Unfortunately had the rudest customer service lady upon departure.. Stayed 2 nights as needed the time out and room on special.

Customer review rating 4.5/5

Anita M. Couples - Confirmed reviews ALL

Nice welcome when arrived; very informative; nice upgrade; lovely stay

Customer review rating 3.5/5

Jerin C. Solo - Confirmed reviews ALL

Was a peaceful and just usual stay nothing special.

Customer review rating 1.0/5

Mingoia S. Business - Confirmed reviews ALL

Extremely very poor experience your staff had no empathy nor willing to help service our needs not willing to find out if we can book food and drinks to rims told us we have to go to front desk and find out ourselves and then get them to ring us extremely dissatisfied overall.

Dear Mingoia, Thank you for sharing your feedback regarding your recent stay at Novotel Cairns Oasis Resort. I'm sorry to learn that your experience did not meet your expectations, particularly concerning the service at our bar and the assistance you received from our staff. We strive to provide a welcoming atmosphere and I apologise that you felt a lack of support during your visit. Our Culinary Director Damon will reach out to you personally to discuss further. In the mean time please don't hesitate to reach out to us for anything directly at the hotel. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Coetzee N. Business - Confirmed reviews ALL

I loved every minute and will definitely be back . Thank you xxcc

Other web-users rate our hotel

  • 1,062 reviews 9.6/10 Location
  • 1,713 reviews 6.4/10 Room
  • 1,836 reviews 8.1/10 Service
  • 19 reviews 3.3/10 WiFi
  • 1,055 reviews 9.1/10 Pool
  • 732 reviews 6/10 Cleanliness
  • 687 reviews 7/10 Food
  • 663 reviews 5.1/10 Comfort

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