Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,954 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,954 reviews

TripAdvisor Rating  4.5/5  451 reviews

Certificate of excellence 2023

Great stay and great location

Customer review rating 4.0/5

Deanne Couples - Confirmed reviews ALL

Had a lovely stay, great service and staff

Dear Deanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great hotel for a getaway!

Customer review rating 5.0/5

Ligia Z. Couples - Confirmed reviews ALL

Staying at Novotel Cairns Oasis Resort was an absolute delight. My trip to Cairns spanned three days, with plans to dive in the Great Barrier Reef on one day and simply unwind in the resort on the others. I must say, booking this hotel was a stroke of luck. The room exceeded my expectations – it was impeccably comfortable, spotlessly clean, and surprisingly spacious. The bathroom boasted a fantastic shower (thankfully, no bathtub in sight!) and a generously sized sink that easily accommodated all my toiletries. The resort's swimming pool was a highlight – expansive enough to cater to families with kids splashing about, young adults mingling at the pool bar, and serene seniors basking in the warm Cairns sun on their loungers. Perhaps one of the most memorable aspects of my stay was the breakfast experience. While slightly pricier, it offered a great variety of options. I was particularly impressed by the extensive array of gluten-free choices, which catered perfectly to my husband's celiac requirements. The inclusion of a dedicated toaster for gluten-free bread was a thoughtful touch. If I were to nitpick, I'd mention that the shower's half glass wall did little to contain water splashes, resulting in a wet bathroom floor. Additionally, the pool area could benefit from more beach umbrellas to accommodate all guests seeking shade while enjoying their leisure time outdoors. Overall, my stay at Novotel Cairns Oasis Resort was nothing short of exceptional. From the comfortable accommodations to the thoughtful amenities and picturesque poolside, it truly made my Cairns getaway unforgettable.

Dear Ligia Z, Thank you for taking the time to share your detailed and positive experience at Novotel Cairns Oasis Resort. We are delighted to hear that your stay with us was an absolute delight and that the resort exceeded your expectations. It's wonderful to know that you found the room impeccably comfortable, clean, and spacious. We're pleased to hear that the bathroom, with its fantastic shower and generously sized sink, contributed to your overall satisfaction. We are thrilled that you enjoyed the resort's swimming pool, which caters to a diverse range of guests. Your positive remarks about the breakfast experience are greatly appreciated, and we're pleased that the gluten-free options met your husband's dietary requirements. We take pride in providing a variety of choices to ensure all our guests have a satisfying dining experience. Your feedback about the shower's half glass wall and the need for more beach umbrellas at the pool area is valuable, and we will certainly take it into consideration for future improvements. It was our pleasure to make your Cairns getaway unforgettable, and we hope to have the opportunity to welcome you back for another exceptional stay in the future. If there is anything specific you would like us to address or improve, please feel free to share your insights. Thank you once again for choosing Novotel Cairns Oasis Resort. We look forward to hosting you again soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Beautiful place to stay, clean and lovely staffs..

Customer review rating 5.0/5

Pascale Friends - Confirmed reviews ALL

We had a great time, beautiful cocktails and food by the pool..

Dear Pascale, Thank you for the great review of our hotel! Happy to read the team looked after you, I will share your comments with Maxii. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Best family-friendly place to stay in Cairns city!

TripAdvisor rating 5.0/5

May A TripAdvisor review

All the staff are fantastic from reception to maintenance, but a special shout out to Deborah and the VIK team. Deborah and staff are amazing with the kids. Every day is different and there's something for all ages, from beach sand castle making, garden games, aqua aerobics, reptiles that come to the hotel where you can hold a baby crocodile and have a chat with Captain the Macaw. When the skies open up table tennis competitions and family trivia nights which was a hit with the whole family. The food and drink is always reliably great and serviced by a beautiful team of staff. Keep up the great work and we will be back again soon!

Dear MayaV4058KS, Thank you so much for taking the time to share your feedback of your recent stay with us. I'm thrilled to read you had such a lovely stay and enjoyed all the different activities we had going on during the last school holidays! We have a new program lined up for the upcoming school holidays, with some new activities. Also we do have new ideas lined up for the other school holidays during the year. It's amazing to read you appreciated the service of all team members and I will make sure I'll tell Deb about your special mention. We hope to welcome you back to our lovely resort soon, for some more VIK and VIG fun. Warm regards, Kim Front Office Manager

Some staff lovely some staff rude

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I was told off in the dining room for taking the wrong knife, the bar tender told me I could have 1 glass of water then I need to go inside and get my own, one waitress never smiled and no customer service skills. Other staff were cheerful, couldn’t have made the stay any better. The bed was terrible!

Dear Leanne, Thank you for taking the time to share your feedback. I will follow up with the F&B team in regards to the customer service, and do apologize we felt short there. We hope you give us the opportunity to welcome you back to our hotel very soon! Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

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Other web-users rate our hotel

  • 942 reviews 9.4/10 Location
  • 1,511 reviews 6.9/10 Room
  • 1,854 reviews 8.5/10 Service
  • 19 reviews 7.9/10 WiFi
  • 921 reviews 8.7/10 Pool
  • 671 reviews 7.2/10 Food
  • 640 reviews 6.8/10 Cleanliness
  • 556 reviews 5.1/10 Comfort

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