Novotel Cairns Oasis Resort Hotel 4.5 stars

Customer review rating (ALL Rating) 4.2/5 11,054 reviews

ALLSAFE approved hotel

Novotel Cairns Oasis Resort
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+ 21 Services

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • Modern conference and event spaces with natural light

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 cairns
australia

Fax: (+61)7/40801847

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET:  WEST BUS DEPOT

  • LAKE STREET.:  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET:  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS:-16.918613, 145.772766

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,054 reviews

TripAdvisor Rating 4.5/5

199 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 3.5/5

Kate H. Friends - 30/11/2021 Confirmed reviews ALL

Booking experience was unimpressive. Im local and was part of a group that had communicated with Novotel but were booking in separately. I was not given the locals rate when booking in. This was amended later in my stay when I complained but even when I complained to the Front of house this took being escalated to the Manager to fix my rate. Im disappointed as part of a large local group I was treated unfairly.

Lovely staff

Customer review rating 4.0/5

Shana Business - 29/11/2021 Confirmed reviews ALL

Lovely stay, the staff make all the difference. Very polite, friendly and accommodating. I had to ask to move rooms due to the smell of mold. This started to impact my chest so I could not foresee being able to stay in the original room I was provided without getting quite unwell. The room was changed to one closer to the front desk and this was much better. I was very appreciative of the staff not making me stay in the original room.

Dear Shana, Thank you for taking the time to share your feedback. Shana I'm so sorry about the first room and the not sol pleasant experience regarding the smell I will have the housekeeping manager do some further investigations. Happy to read that the front office team was able to move you to a more pleasant room for the rest of the conference. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Excellent stay.

Customer review rating 5.0/5

Kenn O. Couples - 29/11/2021 Confirmed reviews ALL

Large rooms. Beautiful pool. Excellent breakfast

Dear Kenn, Thank you for the great review of our hotel! So happy to read that the team looked after you and you enjoyed breakfast. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Nice comfortable beds

Customer review rating 3.5/5

Jillian Business - 29/11/2021 Confirmed reviews ALL

We had a great stay at novotel , the pool was a little over crowded and i dont think its kid friendly as theres alot of young people drinking and wearing rather revealing togs. Room was lovely and clean, great location, comfy beds, not a great view and veranda is very pokey.

Dear Jillian, Thank you for your review of our hotel! Happy to read you enjoyed your stay especially your room. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Amazing Experience

Customer review rating 5.0/5

Courtney Couples - 29/11/2021 Confirmed reviews ALL

We were coming to Cairns for my partners surprise 30th birthday, all the staff were lovely and we were greeted with a unexpected room upgrade, a birthday dessert in the room and a free drink voucher, they went beyond my expectations. They were also very accomodating with myself being 27 weeks pregnant and offered a mocktail voucher for me and happy to help me with enquiries with a walk in shower. The food, drink, pool and room were all amazing and will be defiantly going back when we return to Cairns.

Dear Courtney, Thank you for the great review of our hotel! So happy to rad that you enjoyed your 30th birthday at our little Oasis. Courtney I will make sure to pass the positive message onto Marissa. Courtney if you have time it would mean allot to the team an the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great location lovey hotel

Customer review rating 4.5/5

Lesley R. Friends - 29/11/2021 Confirmed reviews ALL

We had two relaxing nights at the resort beautiful pool great service from the reception check in staff clean rooms and very comfortable

Dear Lesley, Thank you for the great review of our hotel! So happy to read that you enjoyed your stay an had time to relax by the pool. I will also make sure to pass the positive feedback onto Kristine at check-in. Lesley if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Awesome stay

Customer review rating 5.0/5

Chimene B. Friends - 29/11/2021 Confirmed reviews ALL

I can not speak highly enough about my stay at the Novotel. From the staff member who supported me to book a room for my bday to the room and how accommodating the hotel is to local people. I had a truly amazing bday celebration.

Dear Chimene, Thank you for the great review of our hotel! So happy to read that you enjoyed your birthday and that the team especially Marissa looked after you I will make sure to pass this on. Chimene if you have time it would mean allot to the team and the hotel if you paced your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great people & vibe

Customer review rating 4.5/5

Alison Solo - 29/11/2021 Confirmed reviews ALL

Late night stop over into Cairns

Dear Alison, Thank you for the great review of our hotel! So happy to read that the night team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Pretty ordinary

Customer review rating 2.5/5

Dieter W. Business - 28/11/2021 Confirmed reviews ALL

Very old and run-down room. A lick of paint and cheap vinyl flooring do not disguise this. It pretty much like putting lipstick on a pig. Bathroom very old and lots of ants. The good points: the room was big and the a/c unit worked well.

Dear Dieter, Thank you for taking the time to share your feedback. Next time you stay please ask about our Deluxe rooms which are in the main 2 buildings and have been fully refurbished. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Very enjoyable stay.

Customer review rating 4.5/5

Tom N. Friends - 26/11/2021 Confirmed reviews ALL

Hotel staff very welcoming. The room was well presented and a cold drink in the fridge was great.

Dear Tom, Thank you for the great review of our hotel! So happy to read you enjoyed your stay and the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great location

Customer review rating 3.5/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

We always choose to stay at the novotel. It's clean and very nice. It has such a great vibe around the pool. The location is very central. Usually when we stay breakfast Is included although now they don't do that anymore which was a bit disappointing.

Dear Peter, Thank you for taking the time to share your feedback. You will be happy to know that the locals rate for January and February will include breakfast for 2. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Cairns Trip

Customer review rating 3.0/5

Carlene Families - 25/11/2021 Confirmed reviews ALL

Over-priced room - not very friendly staff - except for lady at tourist counter who helped with hire car and Kuranda trip - would not be my first recommendation to anyone wanting to a hotel in Cairns

Dear Carlene, Thank you for taking the time to share your feedback. I'm sorry you didn't enjoy your stay with us we usual are quite proud of the service we provide I'm sorry that this is not what you received. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Accommodating

Customer review rating 2.5/5

James G. S. Business - 24/11/2021 Confirmed reviews ALL

My initial booking was lost and incorrectly cancelled. However all attempts were made to find me a suitable room which worked out well. I will consider the experience an unfortunate event which was resolved satisfactorily. I will return.

Dear Jim Thank you for taking the time to share your feedback. Sorry about the issues with the booking however happy to read that the team worked it out for you. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Never been there

Customer review rating 0.5/5

Neverbeenthere Couples - 24/11/2021 Confirmed reviews ALL

Never been there. Some idiot is using my email address as their own.

Dear Kate, Sorry that you received this review email I have now deleted your email address for our system. Sorry Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Well located

Customer review rating 4.5/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Enjoyed

Dear Cheryl, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great location and the pool was superb

Customer review rating 4.5/5

Neil Couples - 23/11/2021 Confirmed reviews ALL

All the staff were very helpful. Our room was immaculate everyday and we just loved the pool. We will definitely be coming back to the Novotel. Had the best time :)

Dear Neil, Thank you for the great review of our hotel! So happy to read that the team looked after you and you enjoyed your stay. Neil if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

clean and practical.

Customer review rating 3.5/5

Paul S. Business - 23/11/2021 Confirmed reviews ALL

Stayed for a workshop. food was good. love getting a real espresso coffee as part of breakfast

Dear Paul, Thank you for the great review of our hotel! Happy to read you enjoyed our little Oasis and that you enjoyed the food and Barista coffee from Moku. Paul if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Much needed R & R

TripAdvisor rating 5.0/5

blondydon 15/10/2021 TripAdvisor review

The staff were very friendly and knowledgeable. Nothing was too much trouble. The entire resort was sparkling clean and very well maintained. The serving sizes from Moku were huge. Loved, loved, loved the smoked potatoes! Kia, at reception, was very helpful

blondydon, Thank you for taking the time to review our Resort. Great to hear our team looked after you well especially Kia and found the property well maintained. I agree the smoked potatoes are delicious. We look forward to welcoming you back again. Regards, Scott Grant General Manager

An Excellent Stay in Cairns

TripAdvisor rating 5.0/5

Robert K 24/09/2021 TripAdvisor review

What an excellent stay. From making reservations and subsequently changing them, I dealt with such a helpful reservation manager who even gave advice on our itinerary and a choice of restaurants to celebrate my wife's birthday. On arrival front office staff had us checked into a lovely spacious room. We enjoyed the prompt service of the room service for our breakfasts. We had dinner one evening at the hotel and were able to sit at a pleasant location over-looking the pool. The meals were good, location was again excellent. No doubts about where we will be staying on our next visit to Cairns.

Robert K, Thank you for taking the time to review our Resort. Great to hear you enjoyed an excellent stay with us to celebrate your Wife's birthday. I will pass on your comments to our team especially Ange in Reservations. Our central CBD location is very convenient and we appreciate you dining with us. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

THANKYOU

TripAdvisor rating 5.0/5

92gerry751 17/09/2021 TripAdvisor review

Quite simply, a great family hotel.Nice to meet new people also staying, feeling relaxed and chatting away over a Negroni. From the check in to the checkout - and everything in-between, everything was relaxed, The stand out for me are the people and across all areas. Thankyou to the cleaners who did an amazing job each day to tidy up after 2 kids! Thankyou to the concierge who treated my birthday girl as if she was the only one in the room - the smile on her face with the little arrival gifts and friendly hellos were priceless. Thankyou to the "Entertainment team' who held regular events for the kids' In short, Great People, Great atmosphere, Great service, Great value. When in Cairns - will always be at The Novotel - as good as it gets in hospitality.

Afternoon 92gerry751 Thank you for your amazing review and for placing it on TripAdvisor. So glad the entire family enjoyed themselves in our little Oasis. Kind regards Shelly

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