Novotel Cairns Oasis Resort Hotel 4.5 stars

Exceptional. The young man who checked me in was the most helpful, knowledgeable,polite person I have had the pleasure to deal with in a long time. He is an asset to the industry. Was also great that the kitchen would modify meals for me. Thank you very much.

Friendly staff . Clean And modern rooms

Everything was done to the highest standards. Pool and bar area were especially comfortable and pleasant. Staff were helpful and professional.

Very satisfied

The room, facilities and service were outstanding. Thank you to all of the staff from the Front Desk, Restaurant, Room Service and Housekeeping who were all so lovely whenever I interacted with them.

All went well

We went to the resort over a month before and asked for a large room (suite) gave a credit card to confirm. On arrival we were told we had a standard room (double) city facing on a Sunday departing Monday. We made a case that it was also my birthday (and had others coming to lunch at the resort - balloons , cake etc and spent over $500) and locals and why couldn't we have a pool facing view - told refurbished rooms cost more. The receptionist made a change to pool side and we paid in full. On check out then asked to pay $97 extra for upgrade. This took around 30 minutes to get cleared up as we were in a standard room not a suite (#567). The same person who checked me in finally said - about 30 minutes into the check out we were okay but really embarrassing in front of family and other guests. Lunch was a big disappointment - as some of the main menu items (Fijian, Hawaiian, Filipino style) were not available - the tuna ceviche could not be cooked. Fries arrive cold. Wait time around 45 mins all this time there were less than 30 people dining that we could see. A lot of self-service when staff congregated at stations and did little. Had to remove empty plates to another table as no one was coming around to clean. No staff were part of the birthday cake sing along as happens so many other places. Dinner was worse - very slow service and a simple mackerel and chips ruined (arrived burnt darkened brown, bad oil taste , fish was dry as paper) - complained to waiter and asked him to show chef- nothing happened so took the plate to the chef and showed. All I got was 'did I want another'. We had to walk from the front of bar area to restaurant to get a water bottle and glasses and refills - no one offered to bring. Got a paper pepper and salt - when restaurant tables had proper shakers. . Just no interest - they took meal off the bill. Not a resort feeling - nothing related to the theme of Hawaiian - main menu items missing and told no replacements. Staff really disengaged to the point of rude. Low volume on a Sunday check in Monday out during COVID - it wasn't a shortage of staff but no effort to make sure we were well served - lastly no manger appeared at any time to assist. Next day breakfast - this took 45 minutes to arrive (we had people going to school and work - we counted less than 30 people (probably less than 20). We ordered coffees when we arrive and were never asked if we wanted a top up or another drink...

We had a great stay with really good friendly and professional staff. Very relaxed place , loved the pool and the brisket to day for . We will definitely be back .Thanks

I really like the location of Novotel. But I'm an Accor member, I was hoping I'd get a room higher than the 2nd floor and not facing the road.

Quite simply, a great family hotel.Nice to meet new people also staying, feeling relaxed and chatting away over a Negroni. From the check in to the checkout - and everything in-between, everything was relaxed, The stand out for me are the people and across all areas. Thankyou to the cleaners who did an amazing job each day to tidy up after 2 kids! Thankyou to the concierge who treated my birthday girl as if she was the only one in the room - the smile on her face with the little arrival gifts and friendly hellos were priceless. Thankyou to the "Entertainment team' who held regular events for the kids' In short, Great People, Great atmosphere, Great service, Great value. When in Cairns - will always be at The Novotel - as good as it gets in hospitality.

We enjoyed our stay - the recent renovation was great for the hotel, service was good, location is good, and pool is great for families

We booked in at the last minute to find that only superior rooms were available which was OK by use as we had a nice room overlooking the pool area. The room was well appointed and the bathroom obviously had an upgrade in recent times. Staff were very helpful and courteous. Perhaps the only down side was that the menu for both lunch and dinner was very limited and in general not to our taste to the extent we ate there only on two occasions (once for lunch and once for dinner), eating out for the remainder of our stay

Lovely rooms and great space outdoors. It was quiet which means you got a lounge chair around the pool and a table at the restaurant. Nice food and generous proportions and the pool bar has quick service.

Stayed here quite a few times, always found it to be an excellent experience, nice clean rooms, very courteous and helpful staff, great restaurant with delicous meals. Ideal place for a relaxing time away.

The hotel is very well maintained, has luscious tropical gardens, the pool area is very inviting and the cocktails were amazing. Highly recommend this for a weekend getaway. The hotel is very conveniently placed in the hear of Cairns and is only a short walk to anything in the City Centre.