Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,064 reviews

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Novotel Cairns Oasis Resort - Image 1
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Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Australia

Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Telephone
Fax +61 7 4080 1847

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,064 reviews

TripAdvisor Rating  4.5/5  466 reviews

Certificate of excellence 2024

Good stsy

Customer review rating 4.5/5

Caitlyn Families - Confirmed reviews ALL

Great

Dear Caitlyn, Thank you for taking the time to review our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Stewart Assistant Manager H0…

Great family holiday hotel

Customer review rating 5.0/5

Heather F. Families - Confirmed reviews ALL

We found all the good-sized rooms which we'd booked for our family to be totally satisfactory, with comfortable beds, excellent TV's, good bathroom toiletries and great water pressure in the shower. Rooms were serviced daily. The buffet breakfast was excellent with a lot of choice and always fresh. The swimming pool facilities were very good, with a sandy beach for the small children, and a swim up bar for the big kids! The staff at the hotel were always very friendly and helpful. Everything was always clean. The location of the hotel in Cairns was excellent, as it was a short walk to most restaurants, cafes, the ferry wharf, etc. The garage downstairs was very handy for our hire cars.

Dear Heather, Thank you for taking the time to leave such a great review of our hotel! It is wonderful to read that your family enjoyed the pool, breakfast and your room! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Rebecca Stewart Assistant Manager H0…

Great location and great pool

Customer review rating 4.5/5

Gary M. Couples - Confirmed reviews ALL

Walk to restaurants or eat there. Wonderful pool.

Dear Gary, Thank you for the great review of our hotel and pool! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Stewart Assistant Manager H0…

Family friendly hotel

Customer review rating 4.0/5

Amanda Families - Confirmed reviews ALL

Great family friendly hotel. Staff were great and food options were good Would be nice if they specified that the ‘school holidays’ were only Queensland school holiday dates.

Dear Amanda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rebecca Stewart Assistant Manager H0…

We will definitely be back, but a few tips on how to improve!

TripAdvisor rating 4.0/5

264fionam TripAdvisor review

I stayed here for 4 nights with my 2 kids aged 5 & 7 in the July school holidays and it was incredible!! I have no doubt we will be back, so thank you. PROS: Rooms were clean and big (though also some cons to do with this) Pool - this is a win for everyone! It was VERY cold in July, but I still swam every day once I’d warmed up enough. My kids were in there all day, no trouble! The sandy part on one end was so perfect…my son just loves playing in the sand - it was wonderful. And the swim up bar is always a win (though also a con re wait times). Location - a block away from the main drag with endless restaurants, night market, ferris wheel. About 10 mins walk to the marina if taking a boat School holiday activities - they had organised activities over the weekends during school holidays. We stayed Tuesday to Saturday, so only had a brief glimpse of the fun, but it was the hi light for my kids (and me seeing them having so much fun with all the other kids). Staff - huge shout out to Mimi for the kids activities and Melanie at breakfast….they are amazing humans! CONS: Pool bar - the swim up bar is obviously a huge attraction, but gets very busy, and it’s very cold waiting in the water to be served. My biggest tip to the hotel is to have 2 staff serving the pool side, and 2 at the back, during the busiest hours. It was only ever 2 or 3 people, to serve both sides….and most people seemed to be ordering cocktails. I think the best way to do it is to have a designated cocktail line on both sides, so the others - who just want an ice cream, or a beer / lemonade, don’t have to wait for an endless order of cocktails ahead of them. Pillows - they were all the feather down pillows, and I got a very sore neck. Admittedly I didn’t ask if there were any other types, but I didn’t see any signage telling me it was an option. Maid service: there were no toilet brushes in the room, and even after the room had been serviced - dirty toilets prevailed. I would have cleaned them properly myself, if a toilet brush was provided. Staff at reception: I was given incorrect information relating to the cost of breakfast, and my Accor membership benefits, and how to obtain these…though Melanie at breakfast helped me understand it, and also helped me get the maximum benefits for my stay (seeing the misinformation passed on to me on check in). I had been told it was cheaper for me to pre book breakfast on check in, but in doing so this voids your ability to get the 50% discount if you’re an Accor member. You need to show your accor card every morning at breakfast, and they apply the discount then and there. If it’s booked at reception, you save $5, but this voids the 50% discount.

Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are thrilled to hear that you and your kids had an incredible experience and plan to return. Your positive comments and constructive feedback are both greatly appreciated as they help us improve our services. We are delighted that you found the rooms clean and spacious, and It’s wonderful to know that the pool was a highlight, especially the sandy area for your son and the swim-up bar. In regards to your Cons, we understand the importance of efficient service at the swim-up bar, especially during peak times. Your suggestions will be shared with the team for improvement. Also We apologize for the oversight regarding the toilet cleanliness. We will address this with our housekeeping team to ensure rooms are properly serviced. We regret that the pillows caused you discomfort. We will ensure that information about alternative pillow options is made more accessible to guests. Lastly we are sorry for the misinformation regarding breakfast costs and Accor membership benefits. We will review our training procedures to ensure that all staff provide accurate information. We’re glad Melanie was able to assist and clarify the benefits for you. Thank you for recognizing Mimi and Melanie for their exceptional service. We will make sure to pass on your kind words to them. Thank you again for your valuable feedback. We look forward to welcoming you and your family back for another memorable stay. If you have any further suggestions or concerns, please feel free to reach out to us directly. Safe travels!

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Other web-users rate our hotel

  • 941 reviews 9.5/10 Location
  • 1,471 reviews 7.1/10 Room
  • 1,845 reviews 8.9/10 Service
  • 20 reviews 7.6/10 WiFi
  • 912 reviews 8.9/10 Pool
  • 651 reviews 7.3/10 Food
  • 648 reviews 7.2/10 Cleanliness
  • 532 reviews 5.6/10 Comfort

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