Novotel Cairns Oasis Resort 4.5 stars

Perfect location. Stayed here yearly with kids, and it never disappoints. Lovely clean room, all staff lovely, helpful and accommodating. The kids club coordinator is absolutely incredible- worked here for years and really takes the time to get to know you and your kids and involve them at every chance she gets!! Fantastic place if you have kids or not- nothings a drama for these staff 😃

We thoroughly enjoyed our stay at Cairns Novotel. Immediately upon arrival until the moment we left every staff member greeted us with a smile and they always went above and beyond. The breakfast buffet is an easy way to start the day. The large pool has sand at one end which entertained my small kids for hours, a bar in the middle and steps in at the other end. The entire premises are clean and our section of the building (only one i saw) was well maintained. Double rooms are small but we didn’t stay in there long. Too much to do. A great base for all the region has to offer. We will be back

Loved staying here with our children 13 and 10. The vibe in this place is good, pool is fun, watching ladies do aquaerobics, supplied kids with sand fun and donuts ect, we had our own blow up things also. Swim up bar was good. swam in pool each afternoon. Rooms cleaned every day, nice rooms, aircon worked well. Nice big bathroom towels. Only thing is floor gets wet from having no shower door, we just used our used beach towels on the floor when having a shower to soak it up. Comfy beds. Great pool/beach city view room 655 on level 6. Check in was quick and easy, we beat the peak check in. Buffet Breakfast was excellent great selections every morning with no trouble getting a table. Dinner food was all nice also. Pizzas are nice. Very easy hotel to get around, set out perfectly. Hotel is so close to everything. Even walked just 850m to the wharf to get on our Sunlover barrier reef day cruise. Only about 350m to lagoon. Just outside around corners are BWS, burger place, cold rock ice cream, gift shop, chemist. About 300m to night markets and 900m to shopping mall/Target ect. We will definitely be back. Would recommend this place to anyone.

For what we paid for our stay we would be definitely expecting a lot more. What we liked: - Pool is great for kids and families - We absolutely adored Melanie with her little crown 👑, she made us feel welcomed every morning, she is very hard working and efficient absolute highlight of our stay! - Breakfast buffet - lot of choices - Location is great - Our room was very nice What we didn’t like: - One of the female bartenders who was extremely rude! (Asked for Cuba Libre - she started pouring Bundaberg Rum and when told her Cuba Libre is with white rum, she said I’m wrong, and went to complaint about me “bitching” to her another female colleague. After she came and said “NEXT TIME CLARIFY WHAT YOU WANT!”) I’d like to say - some training for bar staff to know classic cocktails recipes would go a long way! - The entry to the hotel is not very presentable - carpet is very dirty - horrible - restaurant menu needs a little less pineapple in each dish and a lot of work on the pizza - mattress was very uncomfortable

Loved hanging by the spectacular pool bar but didn't enjoy the beds. In the twin room the beds were very small