Novotel Cairns Oasis Resort Hotel 4.5 stars

Customer review rating 4.2/5 9,556 reviews

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Novotel Cairns Oasis Resort
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+ 20 Services

Hotel extras

  • Cafe style order from the menu breakfast

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :  WEST BUS DEPOT

  • LAKE STREET. :  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 1 King Bed Pool View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room 2 Double Bed Pool View

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Deluxe Room 1 King Bed Pool View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Deluxe Room 2 Double Beds Pool View

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone
Rooms

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Moku Beach Club

Non contractual photo

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,556 reviews

tripadvisor

TripAdvisor Rating 4.0/5

115 reviews

Beautifully renovated - Highly Recommend

Customer review rating 5.0/5

Elena Couples - 03/03/2021 Confirmed reviews ALL

We stayed here for a week in a deluxe pool view room and were pleasantly surprised at how beautiful the hotel is. Pool is amazing, lobby and rooms renovated beautifully and staff very friendly. Highly recommend to anyone staying in cairns.

Dear Elena, Thank you for the great review of our hotel! So happy to read that you enjoyed the pool and our rooms and the staff looked after you. Elena it would mean allot to the team and the hotel if you had time to place your positive feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Friendly staff, disappointing room

Customer review rating 2.5/5

Stuart R. Families - 03/03/2021 Confirmed reviews ALL

Firstly I didn’t get the rooms I booked and I couldn’t change because they were booked out then the a/c in one of the rooms didn’t work properly and had to be cleaned. I received some drinks vouchers for the inconvenience which had a picture of a cocktail on it and when I ordered a cocktail the bar staff said it was only for beer and wine. I disputed and got the cocktail. Then at breakfast which was part of the deal I discovered the kids 16 and under had to eat from a kids menu which I disputed and got my way because it wasn’t advertised that way. Dispite the character building challenges I thought breakfast was good the pool is great and the staff where extremely helpful and friendly and I would like to name them so the GM can give them a pat on the back Firstly in order of appearance, George the assistant manager at reception when we checked in the (charming) Steve from maintenance who done a Stirling job cleaning the a/c (the lad) Stef at the pool side bar for making the deadly cocktails (the Pommy geisha) Zoe who served us at breakfast (understanding and lovely) and Jada at reception (also understanding and lovely) Thanks guys. It’s because of you that I will come back and try for that pool view and spa that I stayed in years ago. Cheers Stu

Well located, comfortable stay

Customer review rating 5.0/5

Anonymous Couples - 03/03/2021 Confirmed reviews ALL

Lovely resort offering both great dining facilities, relaxing pool area with pool bar. Enjoyed all our time at the resort which we were lucky enough to enjoy the sunshine. Great location to the city allowing easy access to local restaurant and tourist pick ups etc.

Dear Jodi, Thank you for the great review of our hotel! Happy to read you had time to relax and enjoy the pool and the pool bar. Jodi if you have time it would mean allot to the team and the hotel if you placed your positive feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Nice hotel

Customer review rating 4.0/5

Claudia Couples - 03/03/2021 Confirmed reviews ALL

Got an amazing deal and loved my stay here. The reception area is large, beautiful and modern. There is a good bar and restaurant area with good food and room service available. Pool is large and gorgeous, even has sand in it and there's a bar attached to the pool. Good central location, near shops and the coast. Rooms were clean and modern, stayed in two different rooms, one on group and one the fourth floor, one didn't have a hair drier while the other one did but did not have a fridge. Tea/coffee/hot chocolate available in the rooms, also free showering amenities. Rooms all had aircon and large TV's. Some bathrooms are more recently renovated than others. Both rooms had some form of balcony or patio. The only thing which we didn't enjoy as much is that in both cases the king size bed is two mattresses pushed together, you can feel the gap in the middle. Loved out stay in any case, will visit again!

Dear Claudia, Thank you for the great review of our hotel! So happy to read you enjoyed our little Oasis and I will make sure to pass your positive feedback onto Jenny who checked you out. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Loved it, will be back

Customer review rating 5.0/5

Ross B. Friends - 02/03/2021 Confirmed reviews ALL

Fantastic thank you lots

Dear Ross , Thank you for the great review of our hotel! So happy to read that you had a fantastic time. Ross if you have time the hotel and the team would appreciate if you placed your positive comment on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Staff were fantastic

Customer review rating 5.0/5

Christine Families - 02/03/2021 Confirmed reviews ALL

Everything was lovely and clean. The staff were amazing

Dear Christine, Thank you for the great review of our hotel! So happy that the staff looked after you. Christine if you have time it would be great for the team and the hotel for you to place your positive feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …
Customer review rating 4.5/5

Teleah H. Families - 01/03/2021 Confirmed reviews ALL

This was the perfect place for our family. Being so close to the pool was awesome! Nice and central to be able to walk to Cairns. The only criticism I have is that the room we stayed in smelt really bad of mould especially the bathroom! When we turned the air conditioner on the smell filtered through the unit. This was of concern to me as I'm in first trimester of pregnancy and I didn't want to be breathing in any mould spores.

Dear Teleah, Thank you for taking the time to share your feedback. I'm sorry you encounter an issue with the Air-conditioning please next time let us know and we would be more then happy to move you to another room. Teleah we hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great Stay

Customer review rating 4.5/5

Peter F. Couples - 01/03/2021 Confirmed reviews ALL

Stayed 2 nights to celebrate a birthday. Spent the time around the pool enjoying the company of grandchildren. Staff were very helpful and accomodating.

Dear Peter, Thank you for the great review of our hotel! Happy to read that you had time to relax and enjoy the pool with the grandchildren. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great location Great hospitality

Customer review rating 5.0/5

Sam C. Families - 01/03/2021 Confirmed reviews ALL

Fabulous on all accounts

Dear Sam, Thank you for the great review of our hotel! I will make sure to pass your positive feedback onto Jada. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

centrally located, walking distance to key sites, prompt meal service

Customer review rating 4.5/5

Anonymous Couples - 01/03/2021 Confirmed reviews ALL

afternoon bar at poolside is chaotic and long lines to get a drink

Dear Lawrie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Well located

Customer review rating 5.0/5

Jayne S. Couples - 01/03/2021 Confirmed reviews ALL

Everything was in walking distance which was amazing, Staff were amazing and super friendly. House keeping did an excellent job! Food was a little pricy but the coffee made up for it as it was so delicious.

Dear Jayne, Thank you for the great review of our hotel and the 10 out of 10. So happy to read that the team looked after you. Jayne it would mean allot to the team and the hotel if you had time to place your positive comments on TripAdvisor. Jayne we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …
Customer review rating 2.0/5

Ashley Y. Business - 01/03/2021 Confirmed reviews ALL

Unfortunately when I arrived my room service meal was wrong after getting in at 9.30 pm then the Air conditioner leaked all night keeping me awake before it stopped completely on the second night in stifling humidity

Dear Ashley, Thank you for taking the time to share your feedback. I'm sorry that you encountered issues with the air-conditioning and room service please accept my apologies for this. Ashley we hope to welcome you back to our hotel in the future! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Nice pool and restaurant staff

Customer review rating 4.0/5

Luiza C. Families - 28/02/2021 Confirmed reviews ALL

Our door was left open by room service one afternoon, so I was a little disappointed with this, along with having to request clean towels on multiple occasions. However the pool area was fantastic, along with restaurant bar staff

Dear Luiza, Thank you for taking the time to share your feedback. I will pass on your comments regarding housekeeping services please accept my apologies. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …
Customer review rating 5.0/5

Anonymous Friends - 28/02/2021 Confirmed reviews ALL

Convenience for walking distance and very relaxing

Dear Estella, Thank you for the great review of our hotel and the 10 out of 10. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Excellent location, great service, nice rooms

Customer review rating 4.5/5

Jenny Families - 28/02/2021 Confirmed reviews ALL

We stayed the weekend of our kids birthdays and had their party by the pool. Everything was on time, and we were well taken care of. The kids pizzas for the party would have been better had they been just cheese (no sliced tomatoes on top) and maybe just pepperoni. Cocktails were great by the pool. The room was great, spacious, clean and comfortable

Dear Jenny, Thank you for the great review of our hotel! Happy to read the party was a success. I have passed on your feedback to our chef regarding the Pizza as I have a 10 year old and totally understand. I have also passed on your feedback to Jenny on reception. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Relaxing, luxurious stay. Close to all shops and a short walk to the reef terminal

Customer review rating 4.5/5

Chris M. Families - 28/02/2021 Confirmed reviews ALL

We loved the 2 day stay we had at Oasis. We had 2 eight-year-old boys that loved the pool also. The food was good and the nightly dinner specials kept us in the hotel rather than going elsewhere for cheaper food. Happy hour was good and the staff were all friendly and helpful. My only niggle is that the 2 double beds in the room were very small; each bed barely big enough to get 2 adults in. It’s a shame the rooms don’t have 2 queen beds. Saying that, the bedding was luxurious and the pillows & mattress were very comfy. We’d love to return ASAP!!! Thank you.

Dear Chris M, Thank you for the great review of our hotel! So happy to read that your entire family enjoyed there stay. Chris M when you are next looking at returning pop the hotel a call and ask for the rate for a family special as Novotel currently have for young families pay for 1 room get the second 50% off we can make these rooms interconnecting so you have so much more space. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Pleasurable

Customer review rating 4.5/5

Jane E. Solo - 28/02/2021 Confirmed reviews ALL

Place looks and feels so good. Stayed here about 6 years ago and hated it. Late decision to stay this time. Glad I did, great room, comfy bed, great pillows and the shower is the best thought out for comfort. Will recommend definitely.

Dear Jane, Thank you for the great review of our hotel! So happy to read that you really enjoyed the new Novotel. Jane if you have time it would mean allot to the team and the hotel if you could place your positive feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great location

Customer review rating 3.5/5

Paula Friends - 27/02/2021 Confirmed reviews ALL

2 day trip to Cairns before visiting friend in Tablelands. Great location to come and go. Very friendly and helpful staff.

Dear Paula, Thank you for taking the time to share your feedback. Happy to read that you enjoyed your stay and hat the team looked after you. Paula I noticed that you marked the room low. If you have time please let me know so I can try and rectify the issue moving forward. Paula We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Everything was perfect upgrade, and a bottle of wine, excellent location

Customer review rating 4.5/5

Kerrie T. Solo - 27/02/2021 Confirmed reviews ALL

Just perfect

Dear Kerri, Thank you for the great review of our hotel and the 9 out of 10 it really means allot especially from an ALL Gold member. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good location pleasant staff

Customer review rating 4.5/5

Steve Couples - 26/02/2021 Confirmed reviews ALL

Staff were very pleasant Easy check in etc

Dear Steve, Thank you for the great review of our hotel! I will pass on the positive message to Jada and Jenny on reception who looked after you. Steve if you have time it would mean allot to the hotel and staff if you placed your positive comments on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

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