Novotel Cairns Oasis Resort Hotel 4 stars

From a lovely welcome back to a friendly a quick check out . The lovely breakfast great bar service overall great experience thanks guys

It was great we loved the pool, could have done with more service on the poolside of the pool bar. Our door was left open by housekeeping on our first day and we were out for 12 hours so who knows how long it was open for. But we liked the hotel and pool.

Good location, clean, good amenities.

the resort represented great value. The Customer Service was excellent and staff extremely friendly and helpful. There were some bugs in the room, but this was taken care of by room service swiftly.

Very disappointed after spending a lot of money our first room had a smell of smoke we were moved and then we relised their was new carpet both my husband are asthmatics our medication was not working we had to leave after 5days we had to check in to another hotel and more money never again

My husband and I came from Melbourne to get away - I understand during the time we stayed at novotel its a busy time of year but we were placed right in front of the elevator so every morning at 6.30 we would have people standing at the front of our room chatting and wake us up. We didn't get a chance to catch up on our sleep and relax. My bedside table still had drink ringlets from the previous people that stayed there. The staff were amazing and extremely helpful and breakfast in the mornings were delicious. We spent our 2nd day in cairns by the pool. We got some lounge chairs and enjoyed the sun. The lounge chairs are extremely uncomfortable, if they were the mesh kind they would be much better. I unfortunately got some sort of rash on my legs (i didn't cover the lounge chair with a towel) - assuming its from the lounge chairs as my husband ended up getting the same type of rash when he sat on the lounge chairs without covering it with his towel a few days later. We attended a dinner night - The pizza night was amazing delicious! we attended the steak night which unfortunately wasn't good (our chips were stale) Sorry about the negative feedback.

Novotel Oasis exceeded my expectations and was a thoroughly enjoyable week in Cairns. Food and. Beverage was excellent, only minor hiccup was housekeeping. 3 times dirty bath towels were taken and not replaced. Had to go to reception to request new towels. Once toilet paper had run out and no replacement. Also 3 times during week after long day out, returned to hotel to find room not serviced by 3.30-4pm..... Aside from those minor hiccups, it was a very comfortable week and I will return :)

We loved everything about this hotel, it was beautiful, modern, clean and the staff were lovely.

Had a wonderful time

We stayed here over the New Year period and had a view of the New Year's Eve fireworks and our room also overlooked the well maintained pool. It is in a great location close to plenty of restaurants and shops.

We have stayed a few times always been happy but in this occasion the room access cards didn’t work we had to have someone come up and let us in with a master key with no access to go out and come back in freely until the morning of which it was an overnight stay so we just left in the morning. I asked at that time if there was still room service at 10:30pm and they told me yes, we tried to call and the phone didn’t work. So we went without and the. We discovered there was no water in the fridge to drink so we went without. Really for the money we paid the experience was very ordinary and we had booked another night for two days later which I would have canceled but the conditions was prepaid and non refundable. For me a very disappointing experience.

Limited food options

Excellent great break away with family

It was blissfull. Just didn’t loved it .Lived it.

We as a group stayed at the Novotel Oasis in January 2020. It was very conveniently located, an easy walk to the Esplanade area where there are loads of choices for food. The rooms were clean and newly remodeled. The pool with sand was a big plus. The staff were very professional and friendly. I like the self-service laundromat they have in the hotel.