Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,860 reviews

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ALLSAFE approved hotel

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Cairns Oasis Resort

122 Lake Street

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,860 reviews

TripAdvisor Rating  4.5/5  408 reviews

Certificate of excellence 2023

Fantastic stay

TripAdvisor rating 5.0/5

Kobie G TripAdvisor review

Perfect location. Stayed here yearly with kids, and it never disappoints. Lovely clean room, all staff lovely, helpful and accommodating. The kids club coordinator is absolutely incredible- worked here for years and really takes the time to get to know you and your kids and involve them at every chance she gets!! Fantastic place if you have kids or not- nothings a drama for these staff 😃

Dear kobieg2023, Thank you for taking the time to share your wonderful experience during your recent stay at our hotel. We are delighted to hear that you had a fantastic stay and have been enjoying our hospitality year after year. It's great to know that our location suits your needs and that you find our rooms clean and comfortable. We are especially pleased to hear your kind words about our staff, as we strive to provide excellent service. Your mention of the kids club coordinator Deb is heartwarming, and we are proud to have such dedicated team members who make your stay special. We appreciate your loyalty and look forward to welcoming you and your family back next year. If you have any special requests or need assistance with your future bookings, please don't hesitate to reach out. Once again, thank you for choosing our hotel, and we can't wait to see you again next year! Warm regards, Kim Hiddink Front Office Manager

Great stay, staff and amenities

Customer review rating 5.0/5

Nichola Families - Confirmed reviews ALL

We thoroughly enjoyed our stay at Cairns Novotel. Immediately upon arrival until the moment we left every staff member greeted us with a smile and they always went above and beyond. The breakfast buffet is an easy way to start the day. The large pool has sand at one end which entertained my small kids for hours, a bar in the middle and steps in at the other end. The entire premises are clean and our section of the building (only one i saw) was well maintained. Double rooms are small but we didn’t stay in there long. Too much to do. A great base for all the region has to offer. We will be back

Dear Nichola, We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Mel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebecca Stewart Assistant Manager H0…

Perfect stay

Customer review rating 5.0/5

Danielle Families - Confirmed reviews ALL

Loved staying here with our children 13 and 10. The vibe in this place is good, pool is fun, watching ladies do aquaerobics, supplied kids with sand fun and donuts ect, we had our own blow up things also. Swim up bar was good. swam in pool each afternoon. Rooms cleaned every day, nice rooms, aircon worked well. Nice big bathroom towels. Only thing is floor gets wet from having no shower door, we just used our used beach towels on the floor when having a shower to soak it up. Comfy beds. Great pool/beach city view room 655 on level 6. Check in was quick and easy, we beat the peak check in. Buffet Breakfast was excellent great selections every morning with no trouble getting a table. Dinner food was all nice also. Pizzas are nice. Very easy hotel to get around, set out perfectly. Hotel is so close to everything. Even walked just 850m to the wharf to get on our Sunlover barrier reef day cruise. Only about 350m to lagoon. Just outside around corners are BWS, burger place, cold rock ice cream, gift shop, chemist. About 300m to night markets and 900m to shopping mall/Target ect. We will definitely be back. Would recommend this place to anyone.

Dear Danielle, Thank you for the great review of our hotel! Amazing to read you had such a great time staying with us. Danielle, if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Neither great - neither bad!

Customer review rating 3.0/5

Erika B. Families - Confirmed reviews ALL

For what we paid for our stay we would be definitely expecting a lot more. What we liked: - Pool is great for kids and families - We absolutely adored Melanie with her little crown 👑, she made us feel welcomed every morning, she is very hard working and efficient absolute highlight of our stay! - Breakfast buffet - lot of choices - Location is great - Our room was very nice What we didn’t like: - One of the female bartenders who was extremely rude! (Asked for Cuba Libre - she started pouring Bundaberg Rum and when told her Cuba Libre is with white rum, she said I’m wrong, and went to complaint about me “bitching” to her another female colleague. After she came and said “NEXT TIME CLARIFY WHAT YOU WANT!”) I’d like to say - some training for bar staff to know classic cocktails recipes would go a long way! - The entry to the hotel is not very presentable - carpet is very dirty - horrible - restaurant menu needs a little less pineapple in each dish and a lot of work on the pizza - mattress was very uncomfortable

Dear Erika, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that you enjoyed the pool area, our breakfast buffet and our location. Also glad to hear that Princess Melanie made you feel welcomed every morning with her amazing service. However I do want to apologize for the behavior of one of our bar staff members, this is definitely not OK and please rest assured that we will take action. I have asked our F&B Manager to reach out to yourself and get some more feedback so we can discuss this with the female bar staff member. We do hope you will visit again and can experience a better service of our bar team. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good stay

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Loved hanging by the spectacular pool bar but didn't enjoy the beds. In the twin room the beds were very small

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

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Other web-users rate our hotel

  • 850 reviews 9.6/10 Location
  • 1,430 reviews 6.8/10 Room
  • 1,791 reviews 8.7/10 Service
  • 15 reviews 9.4/10 WiFi
  • 875 reviews 8.7/10 Pool
  • 652 reviews 7.2/10 Food
  • 605 reviews 7.5/10 Cleanliness
  • 547 reviews 5.1/10 Comfort

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