Novotel Cairns Oasis Resort

Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,894 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • Modern conference and event spaces with natural light

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

  • LAKE STREET:  WEST BUS DEPOT

  • LAKE STREET.:  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET:  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS:-16.918613, 145.772766

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Our guest reviews

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,894 reviews

TripAdvisor Rating  4.5/5  249 reviews

Certificate of excellence 2022

Family Stay - Hockey Event

Customer review rating 5.0/5

Tony K. Families - Confirmed reviews ALL

We needed to stay in Cairns for the weekend (outer towners) as our son was playing in a Hockey Tournament in Cairns. This hotel is always the hotel of choice due to the friendly and accommodating team at this hotel. We always have a wonderful time here. A special mention should go out to Marisa (Reception), as not only was she very helpful, friendly and accommodating, she went over and above to ensure our stay was memorable and upgraded our room without request. Nothing was too much trouble.

Dear Tony, Thank you for the great review of our hotel! Once again happy to read that the entire family enjoyed themselves and I hope your son did well at his hockey game. Tony I will make sure to pass the positive message onto Marissa. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Beautiful Resort

Customer review rating 5.0/5

Sherry C. Families - Confirmed reviews ALL

Susan was the most friendly and helpful front desk supervisor/manager. She went above and beyond to make our stay amazing. A massive THANK YOU to Susan!!! Breakfast was absolutely fresh & delicious. Our room had a beautiful view of the pool, clean & smelt lovely. Can't wait to come back!!

Dear Sherry, Thank you for the great review of our hotel! I will make sure to pass the positive message onto Susana. Sherry if you have time it would mean allot to the hotel and the team if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Perfectly Located, relaxing surroundings

Customer review rating 5.0/5

Kelly J. Business - Confirmed reviews ALL

I always have a wonderful stay with Novotel Cairns.

Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Customer review rating 4.5/5

Andrew W. Families - Confirmed reviews ALL

Great stay, all the amenities we needed, staff were great.

Dear Andrew, Thank you for the great review of our hotel! So happy to read the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great pool

Customer review rating 4.5/5

Janine L. Families - Confirmed reviews ALL

Staff were helpful, friendly, efficient and knowledgeable. Only down-side is that it is quite expensive. Facilities including pool were fantastic. Carpark and laundry facilities were really handy. Good location with easy access to everything.

Dear Janine Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Friendly staff, well run

Customer review rating 5.0/5

Craig Couples - Confirmed reviews ALL

The staff were all very helpful. The room was clean and bright and having a view of the pool was great. Really enjoyed the pool each night and we had the specials at dinner on two nights and the food was good.

Dear Craig, Thank you for the great review of our hotel! So happy to read that the team looked after you and you enjoyed the food from Moku. Craig if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Well Located

Customer review rating 2.5/5

Chad Business - Confirmed reviews ALL

I live staying at the Novotel oasis every time I fly there for work. I have placed this as our preferred hotel. Unfortunately my stay last week I was placed in room 120 that is on the bottom level next to the automatic doors. It was super noisy with so may people walking in and out. Surely the door could be alot quiter. Again this place is amazing and the staff are always super friendly and I will continue to stay here

Dear Chad, Thank you for taking the time to share your feedback. Sorry that this stay wasn't the best Chad I have popped some notes in your profile to make sure on your next return you get a lovely quite room away from doors and elevators. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good Stay

Customer review rating 4.0/5

Alissa Solo - Confirmed reviews ALL

Stayed several nights after being on Fitzroy Island. I really like the Bar/dining options, they were affordable and made travelling alone very easy to eat at the venue (whereas often very expensive) good location easy to get around

Dear Alissa, Thank you for the great review of our hotel! happy to read you enjoyed Moku. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Customer review rating 5.0/5

Joyce Couples - Confirmed reviews ALL

Very enjoyable - receptionist, Matti was extremely helpful

Dear Joyce Thank you for the great review of our hotel! I will make sure to pass the positive message onto Matti. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

When I arrived - I was not on the booking even though my husband was - he was booked under single!. Capricornia School sport booked this through HR. Not sure what communication was sent but this needs to be addressed and confirmed back to HR (to make sure it’s correct) and not allow this to happen again.

Dear Michelle, Thank you for taking the time to share your feedback. I have had a look at your booking and it has been made by an online portal and only 1 name has dropped down into the booking. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good lication

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

We enjoyed our stay. Found the majority of staff very kind and helpful. Sadly I have to say some of the barstaff were rather arrogant and quite condescending. Twice we were refused service prior to 10 o'clock closing.

Dear Jennifer, Thank you for taking the time to share your feedback. Happy to read that the team looked after you besides 1 or 2 team members I will follow this up with the F&B Manager. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good stay

Customer review rating 5.0/5

Craig I. Business - Confirmed reviews ALL

Good service and clean room

Dear Craig, Thank you for the great review of our hotel! Happy to read the team looked after you and the room was clean. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good experience overall customer service from arrival to departure ..all staff are lovely ...room service great ..

Dear Fatma, Thank you for the great review of our hotel! So happy to read you enjoyed your experience in our little Oasis. Fatma if you have time it would mean allot to the team and the hotel if you paced your amazing feedback on TripAdvisor We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great stay

Customer review rating 5.0/5

Wyatt Couples - Confirmed reviews ALL

Really good absolutely love it!!

Dear Wyatt Thank you for the great review of our hotel! So happy to read that you loved your stay. Wyatt if you have time it would mean allot to the team and the hotel if you placed your mazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Always a good stay

Customer review rating 4.0/5

Brenden H. Families - Confirmed reviews ALL

Great stay as always

Dear Brenden, Thank you for the great review of our hotel! Happy to read you enjoyed your stay. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Very enjoyable stay

Customer review rating 5.0/5

Susan W. Solo - Confirmed reviews ALL

I was impressed as soon as I arrived! I was a single traveller and I felt very comfortable at the hotel. It’s well located - walking distance to the foreshore, transport, restaurants, shops and cafes, although I found everything I needed was available at the hotel. I enjoyed the meals, coffees and cocktails! Service was quick and the staff were all lovely. I would love to return to Cairns and would very happily stay at the Novotel again.

Dear Susan, WOW thank you for the great review of our hotel! So happy to read you enjoyed so many aspects of our little Oasis. Susan if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Close to CBD and welcoming staff

Customer review rating 5.0/5

Kellyn Friends - Confirmed reviews ALL

Hotel was great, special mention to Susana for going above and beyond to make us feel welcome!

Dear Kellyn, Thank you for the great review of our hotel! I will make sure to pass the positive message onto Susana. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Be back again

Customer review rating 5.0/5

Gary T. Business - Confirmed reviews ALL

We had an organized event at the hotel and everything went perfectly. Rooms, food and bar service all met our expectations.

Dear Gary, Thank you for the great review of our hotel! So happy to read that you had a great event and the Food and beverage from Moku was great it means allot especially coming from a Diamond member. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Family stay

TripAdvisor rating 5.0/5

Julie C TripAdvisor review

The definition of service, is staying at the Novotel in cairns. Staff are friendly, helpful and obviously enjoy their jobs. We had to change my parents room as my dad couldn't get into the bath which had the o erhead shower in it. And the staff were more than happy to change rooms

Hello Julie C So happy that the team looked after yourself and Dad and that you had a fabulous holidays. look forward to welcoming you back in the future. Kind regards Shelly Operations Manager

Great stay!

TripAdvisor rating 4.0/5

englishsj TripAdvisor review

This was a return visit for us and, just as on previous stays, we were not disappointed. Shelly and the team run a professional and friendly service in which you feel welcomed and valued as a guest. We stayed for a week and were happy with the service and attention to detail. Susana, Deb, Gesela, Marisa, to name but a few staff members who really stood out during our stay. Maxii in particular was fantastic in their care and follow up when our daughter had been unwell and this really makes a difference to the guest experience. It is never long enough and we cannot wait to return :)

Hello englishsj So happy to read that the entire team looked after you. 😁 I will make sure to pass on your positive message to each one of them especially Maxii. engliishsj we look forward to welcoming the entire family back in the future. Kind regards Shelly Operation Manager

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