Dear Russel, Thank you for sharing your feedback and for choosing ibis Lisboa Parque das Nações for your business trip. We are pleased to hear that you appreciated our convenient location near your convention venue, our competitive rates, and the ease of booking. We understand that our hotel is a little further from Lisbon’s main tourist attractions, but we are glad that the accessibility and affordability of Uber and Bolt made getting around easier during your stay. As a valued ALL Platinum member, your feedback is particularly important to us. We also appreciate your positive ratings regarding our rooms, cleanliness, Wi-Fi, and check-in experience. We will continue working with our team to ensure an even better level of service and hospitality. Thank you for your recommendation and loyalty to ALL Accor. We look forward to welcoming you back on your next visit to Lisbon. Kind regards, Sylvie Lopes Manager

Dear Mr. B., Thank you for sharing your feedback following your stay with us. You are correct that our air-conditioning system is still set to cooling mode, as the daytime temperatures have not yet indicated the need to switch to heating. Nevertheless, we regret that your room felt cold and that we did not make your stay as comfortable as it should have been. Our team would have been happy to provide an extra duvet to help you feel more comfortable, and we are sorry this alternative was not offered during your stay. Regarding breakfast, we are sorry that the selection did not fully meet your expectations. We have made several improvements to our breakfast offering and regret that these changes did not translate into a more positive experience for you. We appreciate your feedback, as it helps us identify where we can continue to improve, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Sylvie Lopes Manager

Dear Caitlin, Thank you for sharing your feedback. We are pleased to hear that you appreciated our location in Parque das Nações. We are sorry that the room temperature did not meet your expectations. Your comments regarding temperature control, in-room amenities and Wi-Fi speed are appreciated and will be shared with our team as we continue to improve our guests’ experience. We hope to have the opportunity to welcome you back for a more comfortable stay. Kind regards, Sylvie Lopes Manager

Dear Antti, Thank you for sharing your feedback. We appreciate your comments and are pleased that you found our hotel suitable for your stay. We understand that the room design may feel simple, and we appreciate your suggestions regarding the overall experience, breakfast selection and value for money. Your feedback is valuable to us as we continuously look for ways to improve our guests’ comfort and satisfaction. We hope to have the pleasure of welcoming you back to ibis Lisboa Parque das Nações. Best regards Sylvie Lopes General Manager

Dear Analia, Thank you for sharing your feedback. We are pleased that you appreciated our location, but we sincerely apologize for the disappointing experience you described. Your comments regarding the breakfast area, service and staff attitude are taken seriously. This is not the level of hospitality we aim to provide, and we will share your feedback with the relevant teams to review these concerns and reinforce our service standards. We appreciate you bringing these matters to our attention and hope to have the opportunity to offer you a much better experience on a future visit. Kind regards, Sylvie Lopes General Manager

Dear Joanne, Thank you for your fantastic feedback! We are delighted to hear that you enjoyed our hotel’s cleanliness, unique style and convenient location, and especially that our team made such a positive impression on you. Your kind words mean a great deal to us and are a wonderful encouragement to the whole team. We are thrilled that you and your friends had such an enjoyable stay. We look forward to welcoming you back to ibis Lisboa Parque das Nações on your next visit to Lisbon! Kind regards, Sylvie Lopes General Manager

Dear Darren, Thank you for sharing your feedback. We are delighted to know that you enjoyed our convenient location, the hotel facilities and the daily cleaning of your room. We are also pleased that our team helped make your stay a positive experience. We have taken note of your ratings regarding the accommodation and value for money, as your feedback is important to us and helps us identify areas for improvement. We hope to have the pleasure of welcoming you and your partner back to ibis Lisboa Parque das Nações on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. W., Thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to know that you appreciated our convenient location, the easy access to Lisbon city centre by metro, and the peaceful atmosphere at night. It is also wonderful to hear that you enjoyed the nearby restaurants along the waterfront, our breakfast, and the helpfulness of our reception team. We also appreciate your feedback regarding the welcome drinks associated with your ALL Accor membership. We understand your comment and thank you for sharing it with us. Thank you once again for your trust in ibis Lisboa Parque das Nações and for your recommendation of our ALL Accor loyalty programme. We hope to have the pleasure of welcoming you and your friends back to Lisbon in the future. Kind regards, Sylvie Lopes General Manager

Dear Mr. S., Thank you very much for your wonderful review and for your continued trust in ibis Lisboa Parque das Nações. We are truly delighted to hear that you always enjoy staying with us and that you appreciate the friendliness and professionalism of our team, as well as the cleanliness, comfort and convenient location of our hotel. We are especially pleased that, despite the inconvenience of your seriously delayed flight, our reception team was able to assist you in finding a room and make you feel welcome. Your kind words about the friendly and helpful member of our reception team will certainly be shared with her and the rest of the team. Thank you once again for your loyalty and for your 10/10 recommendation. It is always a pleasure to welcome you, and we look forward to seeing you again on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. C., Thank you very much for taking the time to share your positive feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that you found your stay very convenient and appreciated the fast and professional service provided by our team. It is also wonderful to see your excellent ratings throughout your experience, from the reservation process to your arrival and accommodation. Your recommendation means a great deal to us and is a great encouragement to our team. We look forward to welcoming you back to ibis Lisboa Parque das Nações on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. S., Thank you very much for your excellent feedback and for sharing your experience at ibis Lisboa Parque das Nações. We are delighted to know that you appreciated our convenient location and the easy access from the airport. It is also wonderful to see that you were fully satisfied with your accommodation, cleanliness, our team, Wi-Fi, and the overall value for money. We are particularly pleased that you appreciated our water refill station as part of our sustainability efforts. Your 10/10 recommendation of both our hotel and the ALL Accor loyalty programme is greatly appreciated. Thank you for your loyalty as an ALL Gold member. We look forward to welcoming you back to Lisbon and providing you with another excellent stay. Kind regards, Sylvie Lopes General Manager

Dear Mr. P., Thank you very much for your wonderful 9/10 rating and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you appreciated our quiet, modern and very clean hotel, as well as our convenient location near Oriente Station and the waterfront attractions. It is also lovely to know that you enjoyed our healthy breakfast and found it to offer good value for money. We are especially pleased that you found the check-in quick and easy and that our team made such a positive impression. Your excellent scores for cleanliness, our team, check-out and Wi-Fi are greatly appreciated and will certainly be shared with everyone. It was a pleasure to welcome you as an ALL Gold member, and we are delighted that your overall experience lived up to your expectations. We hope to have the pleasure of welcoming you back to ibis Lisboa Parque das Nações on a future visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Mr. P., Thank you very much for your wonderful 100/100 rating and for taking the time to share such positive feedback about your stay. We are delighted to hear that our location was exactly what you were looking for and that you found your room perfect. It is also wonderful to know that you enjoyed the comfortable bed, the shower, as well as the food, drinks and service provided by our Lobby Restaurant team. Your kind comments are a great encouragement to our entire team, and we are especially pleased that your experience as an ALL Accor Classic member was fully satisfactory. We hope to have the pleasure of welcoming you back to ibis Lisboa Parque das Nações on your next visit to Lisbon. Kind regards, Sylvie Lopes General Manager

Dear Maria José, Thank you very much for taking the time to share your feedback with us and for your positive comments about our location and room. We are sorry to hear that the noise from the main street affected your stay. We understand how important a quiet environment is for a comfortable night’s sleep, and we appreciate your suggestion regarding double-glazed windows. Your comment has been shared with our team and will be taken into consideration. We are also pleased to see that you would recommend ibis Lisboa Parque das Nações to others, and we hope to have the opportunity to welcome you again for an even more comfortable stay. Kind regards, Sylvie Lopes General Manager

Dear Kim U., Thank you for your feedback. I apologize for the inconvenience you experienced with the air conditioning and your room change. While we strive to ensure guest satisfaction, I appreciate your comments regarding compensation and will take them into consideration for future improvements. Best regards, Tatiana Ramos Assistant Manager