Novotel Sydney West HQ Hotel 4.5 stars

In moving the family from Syd to Melb, the 2 nights were exactly what we needed to assist with the transition. Staff were very freindly and helpful and met our needs. Getting the upgrade to a bigger room certainly helped as well.

It was a good stay, presentable unit and clean, relaxing bed and quiet place to stay.

We arrived and was greeted by friendly staff. We were offered an upgrade and was very happy with our room. The location was central and great for our trip.

It was okay but would have been better if there is a bath tub or swimming pool or sauna or spa within the building

extremely comfortable with everything that we needed within walking distance. We are from the central coast and access to and from the resort was easy

The staff members of the hotel were all extremely friendly. The room was large and furnished well. The bathroom was fantastic and the beds were comfortable. I often think to myself there has to be something wrong and was looking for it and noticed that a light bulb had blown in the bathroom between my evening shower and morning shower. The next night when I returned it had been replaced before I had a chance to comment. I had breakfast in the restaurant each morning and it was also very nice. You have access to one of the best gyms I've seen - one tip is to take a $2 coin with you for your locker. Having arrived with no wallet the staff at the gym were able to sort me out with a solution immediately.

Thanks for opportunity to give feedback. I stayed in room for over night only so not much of experience of other services. I like new addition of coffee machine and bathroom compliment. That wasn't there last time we been. But one bad experience was, when I came in last night stay in hotel I wouldn't get in room because key card wasn't working. With my 2 sleeps kids menaged to come down to reception good staff cut key again but I wasn't in luck. So I come down again he did it again and call someone to help me. She came to room and try but no luck either. She come back with normal key and us in. After good 20 minutes we got in and told if you want to go out some were please come to us and we will let u in your room. U can imagine with to sleep kids how we feel. Thanks Nilay suthat

Attentive staff & comfortable room

Everything was perfect from the reception to our room and on checkout although got lost finding the reception. Went first to the Rsl club reception because that was the street address. No visible street signs leading to the hotel reception.

Great spacious room

Nice place to stay overnight. Just noticed that there is no more complimentary toothbrush and toothpaste. No laundry plastic bag too

We experienced such warm hospitality from check in to departure. Monica at hte front desk was very kind in directing us to the entrance to the RSL and reminding us to get our checkin early to avoid delays for the concert.

We have stayed at this hotel before in this exact room so it was exactly as expected.

I was not happy with the servicing of room. In our deal there was no breakfast included. Basically we went there to sleep. I have spent so much money in the club and in return just a room. We had to buy water and milk. If you want to have coffee twice a day there is no milk.

Super fast friendly check in & check out