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Novotel Sydney West HQ Hotel 4.5 stars

TripAdvisor rating 4.5/5 1,102 reviews
Novotel Sydney West HQ
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+ 22 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Lavish hot breakfast buffet, relaxed dining

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Contact email

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :   610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodations

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Suite with 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Photo non contractuelle / Strictly non binding

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 470 m²

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,556 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,102 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great place to stay

Customer review rating 4.5/5

Trevor Business - 27/11/2019 Confirmed reviews ALL

Passing thru on business and always a great place to stay.

Dear Trevor, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! I’m pleased to hear that you were impressed by our comfortable rooms and I’m glad it was a convenient location for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Comfortable and convenient location

Customer review rating 4.5/5

Malinda O. Business - 27/11/2019 Confirmed reviews ALL

Hotel is clean with well appointed rooms, Staff were efficient and friendly.

Dear Malcolm, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Rooty Hill Novotel was first class hospitality

Customer review rating 4.5/5

Lloeeaine C. A. Friends - 26/11/2019 Confirmed reviews ALL

Our team of 8 athletes and two coaches had an amazing weekend. The accommodation was excellent and the staff were welcoming and friendly. From making our reservation to our departure the entire experience was both courteous and efficient. Thank you

Dear Lorraine, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team as I A. sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Mr

Customer review rating 4.5/5

Glen S. Business - 26/11/2019 Confirmed reviews ALL

Very good, loved the room and in house restaurant

Dear Glen, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our comfortable rooms and you enjoyed dining at our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Room was fine, position is why I stayed there.

Customer review rating 4.5/5

Steve M. Business - 26/11/2019 Confirmed reviews ALL

Room and facilities were good. Booked two rooms for myself and a work college as we were attending training nearby.

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our comfortable rooms and I’m glad it was a convenient location for you. Please allow me to express my sincerest apologies for the communication regarding your membership benefits. As an Accor Le Club Member you are eligible to earn points for your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Business

Customer review rating 4.5/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

really good. Reception staff friendly and helpful. All staff were helpful generally and housekeeping were great.

Dear Heather, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I am happy to hear that you were impressed by the friendliness of our staff and you enjoyed a comfortable stay with us. Its feedback like this that motivates the objective for brilliance and I can’t thank you enough for sharing your valuable comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Comfortable spacious rooms for family

Customer review rating 4.5/5

Prue Families - 26/11/2019 Confirmed reviews ALL

Reception staff were friendly, rooms spacious and well appointed with complimentary beverages well received. As a family if 4 the 2 queen beds make it work for us and excellent full breakfast included along with parking available on site Close to the softball diamonds at Blacktown, Stanhope Gardens and International Peace Park

Dear Troy, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! I’m pleased to hear that you were impressed by our comfortable rooms, the level of our service, and I’m glad it was a convenient location for you.Its feedback like this that motivates the objective for brilliance and I can’t thank you enough for sharing your valuable comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
Customer review rating 4.5/5

Kylie Families - 26/11/2019 Confirmed reviews ALL

All good

Dear Kylie, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Great accommodation

Customer review rating 4.5/5

John C. Business - 26/11/2019 Confirmed reviews ALL

Great accommodation & facilities

Dear John, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
Customer review rating 4.5/5

Greg C. Families - 26/11/2019 Confirmed reviews ALL

All reception staff friendly and efficient, especially Sharon on check-in and check-out. The rooms, all four of them, met our expectations. The buffet breakfast was a very wide range of food which suited all of my family. My birthday dinner on Saturday night, the food was especially 1st class, and much nicer than dining in west hq., and was not expensive. The staff were superb and looked after our great-grandchildren wonderful. Our only problem was with an incident that happened on Friday night 15-11-19 at West HQ and the inability to speak with CEO to discuss our situation after speaking to a customer service officer on Monday 17th after our check-out. Also after repeated phone calls to the reception area, as of to-days date 26-11-19 still have not heard anything and this could reflect on whether we come to the Novotel again. If you wish to contact me ring 04….

Pleasant Stay

Customer review rating 4.5/5

John Couples - 25/11/2019 Confirmed reviews ALL

It was pleasant and good.

Dear Remo , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

ok

Customer review rating 4.5/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

It was ok other then my girls going to breakfast and being told that I had only paid for one meal which happened both morning even though I had paid for all 3 of us for both days. just a little painful to have to go to reception both day to fix the problem

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Please allow me to express my sincerest apologies for the inconvenience caused during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with all staff and take the appropriate measures to address your concerns to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeanne Marinas Assistant Manager

Mrs

Customer review rating 4.5/5

Anonymous Families - 24/11/2019 Confirmed reviews ALL

Very comfortable, friendly staff who were very accommodating and looked after us well.

Dear Tiffany , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great location. Great hotel!

Customer review rating 4.5/5

Jo Friends - 24/11/2019 Confirmed reviews ALL

Great size rooms, quiet, comfortable with good facilities. Good food.

Dear Jo , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

stay was good

Customer review rating 4.5/5

Jack Business - 23/11/2019 Confirmed reviews ALL

it was a work trip so as long as the room comfy thats fine

Dear John , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great stay!

Customer review rating 4.5/5

Vince M. Families - 22/11/2019 Confirmed reviews ALL

Great location for the Blacktown International Sports Centre. Room was clean and comfortable, RSL was nice, great places to eat.

Dear Vincent , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very nice and comfortable

Customer review rating 4.5/5

Andrew G. Business - 21/11/2019 Confirmed reviews ALL

Pleasant

Dear Andrew , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Perfect family getaway

Customer review rating 4.5/5

Anonymous Families - 19/11/2019 Confirmed reviews ALL

Luxurious and well equipped facilities. So much space and attention to detail throughout the hotel. We come back every year.

Dear Jemima, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our comfortable rooms and I’m glad you enjoyed your stay so much that you would continue to return as we enjoy having you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Continues to appeal

Customer review rating 4.5/5

George Friends - 18/11/2019 Confirmed reviews ALL

Relaxing, enjoyable and very comfortable

Dear George, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! I’m pleased to hear that you were impressed by our comfortable rooms and had a relaxing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Very good.

Customer review rating 4.5/5

Tanya G. Business - 18/11/2019 Confirmed reviews ALL

Everything was catered for with close access to facilities that weren't in the hotel.

Dear Tanya, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our comfortable rooms and I’m glad it was a convenient location for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
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