Novotel Sydney West HQ

Customer review rating (ALL Rating) 4.6/5 1,711 reviews

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Novotel Sydney West HQ - Image 1
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55 Sherbrooke Street, 2766 ROOTY HILL, Australia

Description

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, Foxtel Business IQ

  • Currently Room Service Available for Breakfast 7 Days, and Dinner Tuesday- Saturday

  • Choice of flexible rooms for effective events

  • 15 minutes to station, Approximately one hour to the CBD

Our accommodation(s)

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Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

GPS:-33.766521, 150.832336

Telephone
Fax +61 2 9832 1347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Grill - Bar & Dining

33Grill Bar & Dining is currently available for buffet breakfast and room service breakfast daily, and dine in dinner and room service dinner Tuesdays to Saturdays (subject to change and availability) 33 Grill dinner closes on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,711 reviews

TripAdvisor Rating  4.4/5  1,165 reviews

Customer review rating 5.0/5

Benjamin S. Business - Confirmed reviews ALL

The staff were friendly and helpful. I had a very late check in due to flight delays so to get a high level of service late at night was welcomed. The amenities were great having them close by meant I didn’t need to leave the complex. Definitely staying again for my next business trip!

Dear Benjamin, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found your room spacious and well-appointed, and that our convenient location enhanced your overall experience. It is gratifying to know that our staff provided you with friendly and helpful service, particularly during your late check-in. We appreciate your comments on our amenities and are pleased that they made your stay more enjoyable. We look forward to welcoming you back for your next business trip. Best regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 3.5/5

Hayley D. L. Business - Confirmed reviews ALL

Had a great time! Only thing I could improve was the UsB port was broken in my room which meant I couldn’t charge my phone. I had to borrow a charger from the front desk.

Dear Hayley, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We regret that the USB port in your room was not functioning properly and understand the inconvenience this caused. Your experience is valuable to us. Best regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 4.0/5

Ross M. Families - Confirmed reviews ALL

Recently stayed the night at this establishment and found it to be very relaxing. The hotel has good facilities.

Dear Ross , Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found your visit relaxing and enjoyed our facilities. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 3.5/5

Jade L. Couples - Confirmed reviews ALL

We arrived on a very hot weekend - the AC in the room wasn't really cooling the room. The restaurant was so hot at dinner that a lady at a nearby table passed out. The AC was fixed on the Saturday morning but the room still didn't cool down much. Reception sent someone to look at if for us. But we ended up having to go and buy a pedestal fan to make it comfortable enough to sleep the second night. Staff were very helpful. I understand these things happen - we will stay again and give it another try. The room was wonderful aside from being hot. Perhaps the AC would have been more efficient in a normal room and not a suite...

Dear Jade, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the dedication of our staff. However, we sincerely apologize for the discomfort you experienced due to the air conditioning in your room and the restaurant. We understand how important a comfortable environment is, especially during hot weather. It is regrettable that the cooling system did not meet your expectations, even after our team addressed the issue. Your observation about the suite's air conditioning efficiency is noted, and we will certainly take it into consideration as we continuously evaluate our facilities. We appreciate your understanding and your willingness to return for another stay. Thank you once again for your valuable feedback. We look forward to welcoming you back and hope to provide you with a more comfortable experience in the future. Best regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 5.0/5

Marwah O. Couples - Confirmed reviews ALL

Excellent very clean and comfortable thank you

Dear Marwah, Thank you for your kind feedback. We are delighted to hear that you found our hotel clean and comfortable. Your satisfaction is our priority, and we appreciate your recognition of our efforts. Best regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

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Other web-users rate our hotel

  • 460 reviews 9.4/10 Location
  • 1,190 reviews 8.6/10 Room
  • 847 reviews 8.9/10 Service
  • 11 reviews 8.8/10 WiFi
  • 718 reviews 8.6/10 Comfort
  • 462 reviews 8.6/10 Cleanliness
  • 279 reviews 7.5/10 Food
  • 263 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.