Novotel Sydney West HQ

Customer review rating (ALL Rating) 4.6/5 1,619 reviews

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Novotel Sydney West HQ - Image 1
Novotel Sydney West HQ - Image 2
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Novotel Sydney West HQ - Image 4
55 Sherbrooke Street, 2766 ROOTY HILL, Australia

Description

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, Foxtel Business IQ

  • Currently Room Service Available for Breakfast 7 Days, and Dinner Tuesday- Saturday

  • Choice of flexible rooms for effective events

  • 15 minutes to station, Approximately one hour to the CBD

Our accommodation(s)

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Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

GPS:-33.766521, 150.832336

Telephone
Fax +61 2 9832 1347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Grill - Bar & Dining

33Grill Bar & Dining is currently available for buffet breakfast and room service breakfast daily, and dine in dinner and room service dinner Tuesdays to Saturdays (subject to change and availability) 33 Grill dinner closes on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,619 reviews

TripAdvisor Rating  4.4/5  1,165 reviews

Customer review rating 5.0/5

Brian F. Business - Confirmed reviews ALL

bed and pillow perfect, fast check in and out, staff that just excel to be the best customer service team ever, to help and go above and beyond, all a traveler's needs except a microwave to reheat items such as a cold coffee or reheat a left over meal, however staff offered to do this for me for a left over meal , green initiatives to save the planet

Dear Brian, Thank you for your positive feedback regarding your recent stay at Novotel Sydney West HQ. We are delighted to hear that our staff provided exceptional service and that you found your accommodations comfortable. We appreciate your understanding regarding the absence of in-room microwaves, as we strive to balance convenience with our sustainability initiatives. It is wonderful to know that our team was able to assist you with reheating your meal, reflecting our commitment to guest satisfaction. We hope to welcome you back in the future. Best regards, Roselle Chalmers Assistant Manager

Customer review rating 4.0/5

Vickie P. Business - Confirmed reviews ALL

Was easy to access and parking was great.

Dear Vickie, Thank you for your positive feedback. We are pleased to know that you found our location convenient and our parking facilities to your satisfaction. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Sydney West HQ

Customer review rating 4.5/5

Angela B. Business - Confirmed reviews ALL

clean and staff were welcoming and efficient.

Dear Angela, Thank you for your kind words regarding our location and the welcoming nature of our staff. We are pleased to hear that you found our team efficient and our facilities clean. Your feedback is greatly appreciated. Best regards, Novotel Sydney West HQ

Customer review rating 5.0/5

Shannon F. Friends - Confirmed reviews ALL

The hotel front desk staff were helpful. Very nice rooms. Having Wests HQ collocated was very convenient.

Dear Shannon, Thank you for taking the time to leave us a review and for choosing to stay with us. Our team is always committed to delivering service excellence and your feedback is always a great encouragement for us. We look forward to serving you again! Kind Regards, James Arbizo Assistant Manager

Customer review rating 3.5/5

Ben W. Couples - Confirmed reviews ALL

We have been staying at your hotel tor over 15 years every time to visit family and friends in Western Sydney. Since all that time we have no problems with anything but this last visit was very disappointed. The service was fantastic but the room we stayed has a few problems it has stains on the carpet, the fan that evaporates the steam from the hot shower was not functioning and the toilet seat was loosening it moves to the other side when you seat on it. The receptionist was excellent offering us another room but we decided to stay there because we are only there for one night.

Dear Ben, Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the Novotel Sydney West HQ was not all you hoped for. May I offer our sincerest apologies for this. Our housekeeping team has been made aware of the concerns you had during your stay and made sure to address them immediately. Thank you for taking the time in letting us know. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience. Thank you once again for completing this survey. Kind Regards, James Arbizo Assistant Manager

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Other web-users rate our hotel

  • 432 reviews 9.3/10 Location
  • 1,135 reviews 8.8/10 Room
  • 817 reviews 8.9/10 Service
  • 11 reviews 8.6/10 WiFi
  • 690 reviews 8.7/10 Comfort
  • 444 reviews 8.7/10 Cleanliness
  • 259 reviews 7.5/10 Amenities
  • 177 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.