Novotel Sydney West HQ Hotel 4.5 stars

TripAdvisor rating 4.5/5 1,110 reviews
Novotel Sydney West HQ
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+ 22 Services
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Lavish hot breakfast buffet, relaxed dining

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Contact email

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :   610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodations

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Suite with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Suite with 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

1 Bedroom Apartment 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Photo non contractuelle / Strictly non binding

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 470

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,744 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,110 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

as always a pleasant expirence with friendly staff clean rooms and quick check out

Customer review rating 4.5/5

Benjamin Business - 16/01/2020 Confirmed reviews ALL

it was great, nothing negative to offer

Dear Benjamin, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I am happy to hear that you were impressed by the level of our service and you enjoyed a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Excellent service and friendly

Customer review rating 4.5/5

Richard G. (. H. Couples - 15/01/2020 Confirmed reviews ALL

James, took our booking at was very helpful and welcoming at the main desk. An excellent ambassador for your hotel chain.

Dear Graham, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with James and the team, as its feedback like this that motivates the objective for brilliance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Great

Customer review rating 4.5/5

Leanne P. Couples - 15/01/2020 Confirmed reviews ALL

great

Great hotel

TripAdvisor rating 4.5/5

bandeirapaula Family - 15/01/2020 TripAdvisor review

If you don’t need to stay in the city, this is an absolute great option. Easy to get to. 1km from a shopping mall and train station. Room was so spacious that it surprised me. It fit a portacot and pram very comfortably. Our toddler still had room to move around. Super clean and modern hotel. The fact that we could use the gym and pool attached to the hotel was a plus. It went above and beyond our expectations. I loved The simple fact that they used proper baby bed linen to make the cot. We will surely stay again and recommend the hotel.

Outstanding

Customer review rating 4.5/5

Daniel Families - 14/01/2020 Confirmed reviews ALL

Excellent rooms Really enjoyable experience

Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I’m pleased to hear that you were impressed by our comfortable rooms and had an enjoyable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager

Relocation

Customer review rating 4.5/5

Wayne Families - 13/01/2020 Confirmed reviews ALL

In moving the family from Syd to Melb, the 2 nights were exactly what we needed to assist with the transition. Staff were very freindly and helpful and met our needs. Getting the upgrade to a bigger room certainly helped as well.

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. I am happy to hear that you were impressed by the level of our service and you enjoyed a comfortable stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
Customer review rating 4.5/5

Perry Couples - 12/01/2020 Confirmed reviews ALL

It was a good stay, presentable unit and clean, relaxing bed and quiet place to stay.

Dear Porfirio, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Friendly and great accommodation

Customer review rating 4.5/5

Kaye Couples - 11/01/2020 Confirmed reviews ALL

We arrived and was greeted by friendly staff. We were offered an upgrade and was very happy with our room. The location was central and great for our trip.

Dear Kaye , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

It was okay but would have been better if there is a bath tub or swimming pool or sauna or spa within the building

Customer review rating 4.5/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

It was okay but would have been better if there is a bath tub or swimming pool or sauna or spa within the building

Dear Elizabeth , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

very satisfied

Customer review rating 4.5/5

Ron F. Couples - 10/01/2020 Confirmed reviews ALL

extremely comfortable with everything that we needed within walking distance. We are from the central coast and access to and from the resort was easy

Dear Ron , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Probably the best Novotel I've ever stayed at

Customer review rating 4.5/5

Troy Business - 10/01/2020 Confirmed reviews ALL

The staff members of the hotel were all extremely friendly. The room was large and furnished well. The bathroom was fantastic and the beds were comfortable. I often think to myself there has to be something wrong and was looking for it and noticed that a light bulb had blown in the bathroom between my evening shower and morning shower. The next night when I returned it had been replaced before I had a chance to comment. I had breakfast in the restaurant each morning and it was also very nice. You have access to one of the best gyms I've seen - one tip is to take a $2 coin with you for your locker. Having arrived with no wallet the staff at the gym were able to sort me out with a solution immediately.

Dear Troy , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will pass on your comments to our Restaurant Manager in regards to the Eggs, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

wasn't expect that

Customer review rating 4.5/5

Nilay S. Families - 10/01/2020 Confirmed reviews ALL

Thanks for opportunity to give feedback. I stayed in room for over night only so not much of experience of other services. I like new addition of coffee machine and bathroom compliment. That wasn't there last time we been. But one bad experience was, when I came in last night stay in hotel I wouldn't get in room because key card wasn't working. With my 2 sleeps kids menaged to come down to reception good staff cut key again but I wasn't in luck. So I come down again he did it again and call someone to help me. She came to room and try but no luck either. She come back with normal key and us in. After good 20 minutes we got in and told if you want to go out some were please come to us and we will let u in your room. U can imagine with to sleep kids how we feel. Thanks Nilay suthat

Dear Nilay , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Comfortable

Customer review rating 4.5/5

Lesa Business - 09/01/2020 Confirmed reviews ALL

Attentive staff & comfortable room

Dear Lesa, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Excellent

Customer review rating 4.5/5

Imelda A. Couples - 07/01/2020 Confirmed reviews ALL

Everything was perfect from the reception to our room and on checkout although got lost finding the reception. Went first to the Rsl club reception because that was the street address. No visible street signs leading to the hotel reception.

Dear Maria , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Comfortable

Customer review rating 4.5/5

L. K. Families - 07/01/2020 Confirmed reviews ALL

Great spacious room

Dear K. We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good

Customer review rating 4.5/5

Maria C. Friends - 06/01/2020 Confirmed reviews ALL

Nice place to stay overnight. Just noticed that there is no more complimentary toothbrush and toothpaste. No laundry plastic bag too

Dear Maria , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. In regards to your comments about the complimentary toothbrush, these are complimentary from Superior room up, you had booked the standard room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Brilliant Service

Customer review rating 4.5/5

Trina B. Couples - 06/01/2020 Confirmed reviews ALL

We experienced such warm hospitality from check in to departure. Monica at hte front desk was very kind in directing us to the entrance to the RSL and reminding us to get our checkin early to avoid delays for the concert.

Dear Trina , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Expected

Customer review rating 4.5/5

Rachel Families - 06/01/2020 Confirmed reviews ALL

We have stayed at this hotel before in this exact room so it was exactly as expected.

Dear Rachel , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

MS

Customer review rating 4.5/5

Rohini D. B. Couples - 05/01/2020 Confirmed reviews ALL

I was not happy with the servicing of room. In our deal there was no breakfast included. Basically we went there to sleep. I have spent so much money in the club and in return just a room. We had to buy water and milk. If you want to have coffee twice a day there is no milk.

Dear Rohini , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Please understand you stayed the whole 5 nights on your free West HQ membership nights, and these are room only, you are a platinum West HQ member, this is not an Accor Hotels Platinum membership, they are 2 separate memberships. Thanking You Sincerely, Andrew Nuttall Front Office Manager

Excellent as always

Customer review rating 4.5/5

Steve Solo - 05/01/2020 Confirmed reviews ALL

Super fast friendly check in & check out

Dear Stephen, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I am happy to hear that you were impressed by the level of our service and you enjoyed a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Marinas Assistant Manager
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