Novotel Sydney West HQ

Novotel Sydney West HQ 4.5 stars

Customer review rating (ALL Rating) 4.6/5 651 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Currently Room Service Available for Breakfast only, as hotel restaurant is currently closed.

  • Choice of flexible rooms for effective events

  • 15 minutes to station, an hour to the CBD

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

  • ROOTY HILL:  610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS:-33.766521, 150.832336

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

33 Grill - Bar & Dining

Currently unavailable

33Grill Bar & Dining is currently available only for Buffet Breakfast and only Room Service Breakfast is currently available.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  651 reviews

TripAdvisor Rating  4.5/5  1,132 reviews

Enjoyed the stay

Customer review rating 4.5/5

Doreen S. Friends - Confirmed reviews ALL

Fantastic stay , spacious room, neat and tidy

Dear Doreen, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Customer review rating 3.0/5

Charlotte Couples - Confirmed reviews ALL

Good room. One lift wasn't working which was inconvenient. Seems odd to have only two lifts in such a large hotel though. Only one complimentary drink offered....a 375ml bottle of beer for 2 adults. I know it was complimentary but really....why bother

Dear Charlotte , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Welcome drink is supposed to be 1 per adult, I apologise for this, In regards to the lifts, we are refurbishing both of them and there never a good time to do this , unfortunately,. It is strange why they didn't build a service lift when they built the building. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Friendly Staff !!! Pleasant Stay.

Customer review rating 5.0/5

Nathan Families - Confirmed reviews ALL

It’s been a 3rd time I Stayed at this particular location. As always had a great experience. There was an incident in the toilet and housekeeping staff who was on duty at the time was so friendly. She came very quickly as soon as I made the call. Novotel should be proud to have an employee like her.

Dear Nathee , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Clean and well appointed rooms.

Customer review rating 3.0/5

Ken S. Solo - Confirmed reviews ALL

Always good service, it's just a shame when your stay is ruined by other guests who care about nobody else but themselves. Seriously, how is playing ridiculously loud music at 2.30am in a hotel okay by anybody with half a brain? Thank you to the staff member who acted promptly on it.

Great Place to Stay on Golden West.

Customer review rating 4.5/5

John C. Solo - Confirmed reviews ALL

Always stay at the Novotel West HQ when visiting Western Sydney. Great Manager who goes out of his way to look after his customers. Rooms are large and spotlessly clean. Congratulations to the cleaning staff, they are friendly and do a fantastic job.

Dear John , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great Service

Customer review rating 5.0/5

Lauren Business - Confirmed reviews ALL

I held an event at Novotel West HQ and stayed 3 nights. Service was excellent, staff were professional and everything ran well.

Dear Lauren, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very convenient location for Sydney Colosseum

Customer review rating 4.0/5

J.b. Friends - Confirmed reviews ALL

A one night stay for three people following a show at Sydney Colosseum. The journey home would have been close to an hour and I didn't want to do that late at night. Check-in good, room comfortable temperature and very clean. Super close to West HQ Eat Street. My only concern was finding the entry point to the hotel by car - not well signposted. Would stay again.

Dear Julie , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Well located

Customer review rating 4.5/5

Mark N. Families - Confirmed reviews ALL

When visiting family and friends in Sydney the Novotel is the ideal location. Good secure parking, with added bonus of West HQ. We stayed several times over the past 12 years.

Dear Mark , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

ok

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Room was large and clean but TV was small and seemed old

Dear Gordon, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. TV's are definitely on our refurb checklist ! Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

The location suits my needs and is well presented

Customer review rating 5.0/5

George J. Solo - Confirmed reviews ALL

10 out of ten. Very friendly and capable staff.

Dear George , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Decent Stay

Customer review rating 3.5/5

Matt Business - Confirmed reviews ALL

My first work trip in a long time and the rooms were as always well appointed.

Dear Matthew , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. The welcome packs including the free drink are for members silver and above Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great stay

Customer review rating 5.0/5

Leonie M. Families - Confirmed reviews ALL

Have stayed with you before & the same great experience was had & enjoyed a delicious breakfast with lovely staff. The cleanliness of the room was again top notch.

Dear Leonie , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Well located for my needs

Customer review rating 4.0/5

Vladimir V. Business - Confirmed reviews ALL

Good

Dear Vladimir , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Nice room

Customer review rating 4.5/5

Leon Couples - Confirmed reviews ALL

The room we stayed in was well appointed and clean

Dear Leon , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Okay

Customer review rating 3.5/5

Conrad Business - Confirmed reviews ALL

It was on okay stay, the lifts are in upgrade maintenance mode and so you need to be a little patient. Staff need some training on customer service, not rude or anything just robotic.

Dear Conrad , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Pleasant and efficient staff

Customer review rating 5.0/5

Greg M. Couples - Confirmed reviews ALL

short stay but quality

Dear Greg , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Comfortable and Spacious Room

Customer review rating 4.0/5

Jason Couples - Confirmed reviews ALL

Nice large comfortable room. Only downside was limited lift access due to maintenance which was not advised prior to arrival likewise with no restaurant for dinner which was luckily cover club restaurants.

Dear Jason W., We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Big rooms

Customer review rating 4.0/5

Chris S. Couples - Confirmed reviews ALL

Only stayed one night, but we were upgraded to a top floor very large room. This hotel is located near to some of our family so it is well positioned for when we need to visit. We had to eat dinner in the adjacent club as the restaurant is still not open following covid. Restaurant is however open for breakfast. It can be a bit tricky to find the car park depending upon which road you arrive on, but you can park in the club car park in need. They are happy to take StayNSW $50 vouchers.

Dear Christopher , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Our system is not set up for online check in at the moment. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good location and a huge room

Customer review rating 4.0/5

Andrew K. Business - Confirmed reviews ALL

Stayed in the apartment for a convention at the RSL next door. The rooms were so big we could have almost held the convention in the apartment.

Dear Andrew & Katrina , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Peter Bourne Concert

TripAdvisor rating 5.0/5

millerk259 TripAdvisor review

Went to concert then stayed the night at the Novotel. As usual, great place to stay especially when combined with a fabulous show at t h e Sydney Colessuem. Bit disappointed to be told that we couldn't use our Accor silver card for discount on breakfast.

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