Novotel Sydney West HQ

Customer review rating (ALL Rating) 4.6/5 2,021 reviews

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Novotel Sydney West HQ - Image 1
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55 Sherbrooke Street, 2766 ROOTY HILL, Australia

Description

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, Foxtel Business IQ

  • Currently Room Service Available for Breakfast 7 Days, and Dinner Tuesday- Saturday

  • Choice of flexible rooms for effective events

  • 15 minutes to station, Approximately one hour to the CBD

Our accommodation(s)

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Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

GPS:-33.766521, 150.832336

Telephone
Fax +61 2 9832 1347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Grill - Bar and Dining

33Grill Bar and Dining is currently available for buffet breakfast and room service breakfast daily, and dine in dinner and room service dinner Tuesdays to Saturdays (subject to change and availability) 33 Grill dinner closes on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,021 reviews

Customer review rating 5.0/5

Kerry R. Families - Confirmed reviews ALL

Staff could not do enough to help. Especially James who organised the return of lost property.

Dear Kerry, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with James. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Customer review rating 4.0/5

Amanda B. Families - Confirmed reviews ALL

Great amenities nearby, comfortable beds. I requested an additional chair in my room a couple of days before our stay and was not provided. After requesting onsite, the chair was brought up promptly. The room needs the sheer curtains replaced as there was mould on the bottom along the seams. Overall a good stay for our short soccer trip nearby. The food options next door were outstanding and make our stay very enjoyable.

Dear Amanda, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear you enjoyed the comfortable beds, the nearby amenities, and the outstanding food options next door, it's great to know these enhanced your soccer trip and overall experience. We’re also pleased our team was able to promptly assist with the additional chair once you arrived. That said, we sincerely apologise that your pre-arrival request for the chair was missed. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’re also very concerned to hear about the condition of the sheer curtains. Please rest assured this has been flagged with our housekeeping and maintenance teams for immediate attention. Thank you again for your balanced and constructive review. We’re glad that overall, you had a good stay and hope to welcome you back in the future for an even better experience. Warm regards, Mhelfred Delgado Assistant Manager

Customer review rating 4.5/5

Anthony C. Business - Confirmed reviews ALL

I stay here a few times a year for work & im always happy with my stay. The staff are always friendly & welcoming, from reception to restaurant to housekeeping. The rooms are large & comfortable. The only thing I’ve always found strange is the decor & the red splatters on the curtains. A small update on the colour scheme for the rooms would work wonders. But otherwise it’s always a pleasant stay.

Dear Anthony, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhelfred Delgado Assistant Manager

Customer review rating 5.0/5

Pieter V. B. Families - Confirmed reviews ALL

We stayed here as a half way point on a drive between Melbourne and Gold Coast and was pleasantly surprised but the amenities and number of restaurants in the complex.

Dear Pieter, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhel Delgado Assistant Manager

Customer review rating 5.0/5

Benjamin F. Families - Confirmed reviews ALL

Room were clean and quite, the RSL club was perfect, a wide verity of food which was great with the kids who wanted something different every night. Will definitely stay here again

Dear Benjamin, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhelfred Delgado Assistant Manager

Other web-users rate our hotel

  • 508 reviews 9.4/10 Location
  • 1,283 reviews 8.7/10 Room
  • 904 reviews 8.9/10 Service
  • 17 reviews 6.9/10 WiFi
  • 771 reviews 8.7/10 Comfort
  • 510 reviews 8.4/10 Cleanliness
  • 294 reviews 7.4/10 Food
  • 276 reviews 7.5/10 Amenities

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