Novotel Sydney West HQ Hotel 4.5 stars

Customer review rating 4.5/5 8,034 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Sydney West HQ
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Room Service Breakfast Only

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766
rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :  610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodation(s)

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

MENU33 BAR & DINING

Type of cuisine: Regional

menu33 offers an innovative menu in a warm atmosphere. Relax by the fireplace before dinner and enjoy a drink and good company. Please note, menu33 is currently closed.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR33

Non contractual photo

The hotel bar is located in menu33 and is surrounded by a beautiful fireplace where you can relax with friends or have a business meeting before dinner. Please note, the hotel bar is currently closed.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 816

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 390 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,034 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,118 reviews

Close to china town

Customer review rating 4.5/5

Garry S. Business - 24/10/2020 Confirmed reviews ALL

A bit disappointed with lack of elevators working. Which caused social distancing issues and delays Lack of car parking onsite

Dear Garry , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Although you did stay with us recently, I think this review is of another Hotel, we have no issues with elevators or parking at Novotel West HQ. And we are no where near China town!. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good stay

Customer review rating 4.5/5

Suzi Families - 21/10/2020 Confirmed reviews ALL

The room was surprisingly large the beds were super comfortable cannot fault the Novotel!

Dear Suzi , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very kind staff

Customer review rating 4.5/5

Christine S. Business - 18/10/2020 Confirmed reviews ALL

I came to attend a two day workshop nearby, but on the morning had to rush right back to my room due to a gastro bug for the next 2 days. I missed the conference, and had to stay an extra day as I couldn't drive, and the staff were lovely to me. It is my second time staying, and when I get another place on another event, I will be back.

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Home away from home

Customer review rating 4.5/5

Ian A. Solo - 17/10/2020 Confirmed reviews ALL

I have stayed at Novotel West HQ three times so far during the pandemic. I have always found the hotel to be scrupulously clean and the staff friendly and helpful. The most recent stay was a little different as sections of the hotel had been set down due to low occupancy levels. This is understandable, but I do look forward to a time when I can again be upgraded to room with balcony (my preference). Although breakfasts have been room service (I do miss the 1st floor dining room!) service has been prompt and the quality of the food and beverages has been consistently excellent. Side orders (bacon, hash browns etc) in particular have been very generous. I enjoy the close proximity to West HQ Club and the ticket provided for entry to the Fitness/Aquatic centre. I look forward to everything getting back to normal. In the meantime staff and management are coping particularly well. I will be back! Note - I did have to select the option "I didn't get an upgrade" because my request for a balcony wasn't available. There was, however, a Nespresso-style coffee maker in the room which was much appreciated. I was in room 429 which may have been a better room than the only choice available on the Accor website when booking.

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. Thank you for your kind words and generous ratings! Your loyalty never goes unrecognised; it is always a pleasure welcoming you back to our hotel. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Well located

Customer review rating 4.5/5

Anonymous Couples - 13/10/2020 Confirmed reviews ALL

The stay was good ..but when we check the room it seem that it's not properly clean..because there's stll used water bottle..used milk and soda..hand towel was not properly hang...i worked in the hotel before..thats why i knew if it is properly cleaned and also the previous guest eyebrow brush was still there

Dear Evangeline, Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Cant Fault the room or service.

Customer review rating 4.5/5

Troy K. Families - 12/10/2020 Confirmed reviews ALL

Cant Fault the room or service. from ringing up to checking out the experience was perfect. So much that we actually come back the following night. With Covid we were a little cautious but the experience we had was perfect.

Dear Troy , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Comfortable

Customer review rating 4.5/5

Anonymous Couples - 12/10/2020 Confirmed reviews ALL

Good Stayed there before Very large rooms We like Accore

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - 06/10/2020 Confirmed reviews ALL

Friendly and helpful.

Dear Samantha , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very enjoyable stay

Customer review rating 4.5/5

George J. Solo - 05/10/2020 Confirmed reviews ALL

Every body was helpful and very pleasant during my stay

Dear George , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Excellent stay

Customer review rating 4.5/5

Damien V. Couples - 04/10/2020 Confirmed reviews ALL

We came there the day off our wedding and t huge room was well presented and great size room,excellent staff as well

Dear Damien , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Perfect location for me. Excellent friendly service by staff. Extremely comfortable room.

Customer review rating 4.5/5

Vikki S. Business - 01/10/2020 Confirmed reviews ALL

Excellent friendly service by staff. Extremely comfortable room. Amazing amenities are available on site.

Dear Vikki , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Nice room

Customer review rating 4.5/5

Dean M. Couples - 29/09/2020 Confirmed reviews ALL

The room was well appointed. Bed very comfortable. Great shower with two shower heads offering a relaxing experience. King bed was not an option when booking No Resturant available and room service only for a limited breakfast menu

Great stay

Customer review rating 4.5/5

Sophronia Families - 28/09/2020 Confirmed reviews ALL

Our little family enjoyed our stay. Very safe for the children, very spacious and comfy beds.

Very satisfied

Customer review rating 4.5/5

Ceferino F. Couples - 27/09/2020 Confirmed reviews ALL

Front desk staff is very friendly

Dear Ceferino, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan
Customer review rating 4.5/5

Darien Couples - 24/09/2020 Confirmed reviews ALL

Went into the cupboard to grab another blanket and found a case of waters from the last person to use to room .. also found a alcohol bottle cap in the bathroom floor from the last people to stay ..

Dear Darien, Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajnesh Karan

Always the best stay

Customer review rating 4.5/5

Rachel Families - 24/09/2020 Confirmed reviews ALL

Novotel rootyhill never fails to impress, reception staff amazing always so welcoming, rooms always clean and on point have never had a problem thankyou keep it up guys

Dear Rachel, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Good stay

Customer review rating 4.5/5

Emilia Couples - 22/09/2020 Confirmed reviews ALL

Fantastic customer service easy check in and check out Room was extreme clean amenities unfortunately were not available due to covid19

Request Granted

Customer review rating 4.5/5

Cristina Families - 20/09/2020 Confirmed reviews ALL

We had a very pleasant overnight stay with the family. It was my husband's birthday and requested of have a sort of birthday greeting for him when we arrived. And there it was, chocolates and a 'happy birthday' card from Novotel. Thank you Novotel!

Refund

Customer review rating 4.5/5

Anonymous Couples - 18/09/2020 Confirmed reviews ALL

Just like to say thanks for refunding our money. As we couldn't stay because of the covid-19 And we will be staying next time there is a show on there .

Large Room made the stay better than expected

Customer review rating 4.5/5

Julie Couples - 14/09/2020 Confirmed reviews ALL

We stayed at Rooty Hill for 5 nights while our apartment got tiles installed. Given the expense of the tiles and labour, the cost of staying at a hotel was an important cost budgeted for. It was a little more expensive than I thought it would be for being so far out of Sydney with only Mt Druitt being close. The hotel room was very spacious with 2 x queen beds and plenty of room for my wheelchair. The bathroom was also spacious making it easy to use. Staff were always friendly, professional and helpful. I would recommend in future for the family to stay when borders are open.

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