Novotel Sydney West HQ Hotel 4.5 stars

Good check in experience, great room allocated. Love the gym access next door. Ordered breakfast to be delivered between 715and 735. 735 no breakfast, tried to call, all internal phone lines not working. tried this for 5 minutes. Tried to call the external phone line from my mobile, that didn't connect either. Started to get ready to leave, breakfast arrived 755! Lady on reception was great, very friendly, removed the charge for breakfast, but was unaware that the phones weren't working!

Easy check in, facilities are great and the club next door. Perfect for a frequent traveler.

The perfect spot to stay when attending the NSW Schools State Soccer Championships. Very close to all required facilities and the RSL. All staff very friendly, rooms were large, well presented, comfortable and serviced daily. Would recommend utilising to anyone requiring accommodation in the area and surrounding suburbs.

Only thing that I’m not happy with , I contacted direct to the hotel on price for a night was told it was $150 and booked it for the night told to pay with my card and never got confirmation by email so the next day on check out was told it was $179 was not happy with that she denied she said my price and to get a email with invoice to say it’s total was $189 not happy ! I’m on a budget and I look for reasonable price and I don’t ever pay more than $150 for a room !!!

It was good, I would come back without hesitation.

Friendly staff, spacious clean room.

I stay here regularly for work & have found the place so inviting & welcoming every time I visit. Very friendly & helpful staff & on my last visit was great that Menu33 was finally open after a shut down due to Covid.

Would not recommend. The lifts are poorly maintained and rooms are tidy but not cleaned properly. Staff at the adjacent RSL don’t clean tables as they pick up plates, not COVID safe. Rooms not disinfected. Not COVID safe. Staff totally complacent.

Fabulous rooms extremely spacious, close to club for meals etc. Staff very friendly and helpful. We have stayed here many times as well as our family members and always enjoy the experience. I would highly recommend

I have stayed at this hotel previously and love the rooms, service and overall ambience of it. Received a complimentary upgrade on the trip and the room was very luxurious. The staff are friendly and helpful too.

Amazing friendly staff... very clean and large bedroom clean linen & very tidy modern bathroom. Just a suggestion maybe having the tv on the wall and a little larger but everything else was absolutely amazing

I used the Accor site to book as I always do instead of going through the normal channels and when I arrived I asked for the 10% discount we always get as RSL club members and was told that unless I ring them direct and DON'T go through the Accor site they can't give it to me. I then asked if everything was locked in at the Accor site why did we have to write everything from scratch instead of them using the info provided and was told the site wasn't very good. I then asked to speak to a manager and the yound lady laughed at me and told me she was the manager and no I couldn't speak to anyone else.

Stayed here for one night for the purpose of attending a show at the new & adjacent Coliseum theatre. Hotel is in a great location for the theatre & Rooty Hill RSL club precinct. Older style hotel which has had a décor makeover. Reception staff were friendly & efficient. Rooms were airy, quite & comfortable without unnecessary opulence. Bathroom was huge with a very large shower & good water pressure. Free soft drink mini-bar & espresso pod machine in the room. Beds were very comfy. Breakfast was superb with a very large selection and hot food was plentiful & fresh despite being very busy. Price of the stay was perhaps on the higher side of normal but I'm assuming it was inflated due to the simultaneous live show performing that night in the adjacent theatre.

If you don’t need to stay in the city, this is an absolute great option. Easy to get to. 1km from a shopping mall and train station. Room was so spacious that it surprised me. It fit a portacot and pram very comfortably. Our toddler still had room to move around. Super clean and modern hotel. The fact that we could use the gym and pool attached to the hotel was a plus. It went above and beyond our expectations. I loved The simple fact that they used proper baby bed linen to make the cot. We will surely stay again and recommend the hotel.

Excellent facility to stay, staff are always obliging and helpful if and when required. Being attached to the Rooty Hill RSL club gives you a lot more choices when eating or requiring a drink. Cannot complain about the service at all.