Novotel Sydney West HQ

Customer review rating (ALL Rating) 4.6/5 2,132 reviews

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Novotel Sydney West HQ - Image 1
Novotel Sydney West HQ - Image 2
Novotel Sydney West HQ - Image 3
Novotel Sydney West HQ - Image 4
55 Sherbrooke Street, 2766 ROOTY HILL, Australia

Description

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, Foxtel Business IQ

  • Currently Room Service Available for Breakfast 7 Days, and Dinner Tuesday- Saturday

  • Close to the new Western Sydney Airport

  • 15 minutes to station, Approximately one hour to the CBD.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

  • Coffee/tea making facilities
  • Fridge
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 35 m² / 376 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accommodating up to 2 adults and 2 children, this modern, spacious room is located on the higher floors with 2 Queen beds, work desk with connectivity panel, Wi-Fi, extra bathroom amenities, complimentary water, soft drinks and tea/coffee.

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Studio

Deluxe Suite with 2 Queen Beds

  • Coffee/tea making facilities
  • Fridge
  • Ice Machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Well designed modern apartment with separate king bedroom and ensuite, bath and shower, kitchenette, dining and lounge area with sofa bed, balcony, 32 LCD TV, internet access, connectivity panel, hair-dryer and mini bar. Up to 2 Adults and 2 Children.

Max. number of persons
4
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Ice Machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

GPS:-33.766521, 150.832336

Telephone
Fax +61 2 9832 1347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 164 rooms
  • 6 rooms for people with reduced mobility
  • 164 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Entertainment

  • Casino

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

SGAC Pool 100 metres walk

  • Covered
  • Nearby

One55 Gym: 100 metres from hotel

  • Nearby
  • Sauna room

Sports and leisure

Athletics stadium

  • Nearby

Kayaking

  • Nearby

Dart board

  • Nearby

Dart board

  • On site
  • On site
  • Outdoor parking
  • Public
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

33 Grill - Bar and Dining

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

33Grill Bar and Dining is currently available for buffet breakfast and room service breakfast daily, and dine in dinner and room service dinner Tuesdays to Saturdays (subject to change and availability) 33 Grill dinner closes on Public Holidays

Whether you're looking for a takeaway coffee or enjoy a sit down breakfast, our hotel restaurant is located on level 1 and has a variety of options available to start your day.

ONE55 Gym is located 100 meters walk from the hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,132 reviews

Customer review rating 4.5/5

Josh C. Families - Confirmed reviews ALL

Dear Josh, Thank you for the great review of our hotel! We are delighted to hear that, once again, you had a great experience with us and that you found the check-in and check-out process easy and efficient. We're also glad you enjoyed the welcome pack left in your room and we're delighted it added to your experience. Thank you for your continued support and loyalty. We look forward to welcoming you back on your next visit. Warm Regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 5.0/5

Annalisa I. Business - Confirmed reviews ALL

Dear Annalisa, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team helped make your experience a memorable one. Your kind comments about our customer service are greatly appreciated and will be shared with the team. We truly value your support and look forward to welcoming you back in the near future. Kind regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 4.5/5

Rose E. Couples - Confirmed reviews ALL

Dear Rose, Thank you so much for taking the time to share your feedback with us. We're so pleased to hear that you enjoyed our spacious rooms, found the beds comfortable, and appreciated the cleanliness of the hotel. It's always wonderful to know that our guests felt relaxed and well looked after during their stay. We appreciate your kind comments and look forward to welcoming you back for another enjoyable stay. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 3.0/5

Sharlea P. Business - Confirmed reviews ALL

Dear Sharlea, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms, fantastic breakfast selection, and the friendly service provided by our team. Your kind comments are greatly appreciated and will be shared with our staff. We also sincerely apologise for the shortcomings you experienced during your stay. We understand that noise from the nearby car park affected your comfort, and we regret that the cleanliness of the bathroom did not meet our usual standards. Additionally, we are sorry that housekeeping inadvertently left rubbish and a cleaning cloth in your room after servicing. This is certainly not the level of attention to detail we strive to deliver. Please be assured that your feedback has been shared with our housekeeping team to help prevent similar occurrences in the future. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a much improved experience on your next stay. Kind regards, Mhel Delgado Assistant Manager Novotel Sydney West HQ

Customer review rating 4.5/5

Debbie M. Couples - Confirmed reviews ALL

Dear Debbie, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhel Delgado Assistant Manager

Dear Josh, Thank you for the great review of our hotel! We are delighted to hear that, once again, you had a great experience with us and that you found the check-in and check-out process easy and efficient. We're also glad you enjoyed the welcome pack left in your room and we're delighted it added to your experience. Thank you for your continued support and loyalty. We look forward to welcoming you back on your next visit. Warm Regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 5.0/5

Annalisa I. Business - Confirmed reviews ALL

Great customer service

Dear Annalisa, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team helped make your experience a memorable one. Your kind comments about our customer service are greatly appreciated and will be shared with the team. We truly value your support and look forward to welcoming you back in the near future. Kind regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 4.5/5

Rose E. Couples - Confirmed reviews ALL

Large rooms, comfortable beds, clean

Dear Rose, Thank you so much for taking the time to share your feedback with us. We're so pleased to hear that you enjoyed our spacious rooms, found the beds comfortable, and appreciated the cleanliness of the hotel. It's always wonderful to know that our guests felt relaxed and well looked after during their stay. We appreciate your kind comments and look forward to welcoming you back for another enjoyable stay. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 3.0/5

Sharlea P. Business - Confirmed reviews ALL

My room I found noisey being beside carpark. But overall great spacious room.. bathroom could have been abit cleaner. One morning our rubbish bin was changed, but the rubbish had been left in the room , along with a cleaning cloth. Breakfast selection was fantastic. Staff were great

Dear Sharlea, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms, fantastic breakfast selection, and the friendly service provided by our team. Your kind comments are greatly appreciated and will be shared with our staff. We also sincerely apologise for the shortcomings you experienced during your stay. We understand that noise from the nearby car park affected your comfort, and we regret that the cleanliness of the bathroom did not meet our usual standards. Additionally, we are sorry that housekeeping inadvertently left rubbish and a cleaning cloth in your room after servicing. This is certainly not the level of attention to detail we strive to deliver. Please be assured that your feedback has been shared with our housekeeping team to help prevent similar occurrences in the future. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a much improved experience on your next stay. Kind regards, Mhel Delgado Assistant Manager Novotel Sydney West HQ

Customer review rating 4.5/5

Debbie M. Couples - Confirmed reviews ALL

Great location for collesium events n club

Dear Debbie, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhel Delgado Assistant Manager

Customer review rating 5.0/5

Angelo V. Business - Confirmed reviews ALL

Friendly staff , and very helpful

Dear Angelo Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that you enjoyed your stay. Your kind feedback is truly appreciated and will be shared with our staff. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 4.5/5

Fernando A. Solo - Confirmed reviews ALL

Very good experience as always overall

Dear Fernando, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhel Delgado Assistant Manager

Customer review rating 4.5/5

Margaret B. Business - Confirmed reviews ALL

Staff were very helpful and polite rooms nice and clean with very comfortable beds

Dear Margaret, Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that you enjoyed your stay. Your kind feedback is truly appreciated and will be shared with our staff. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 3.5/5

Amy B. Solo - Confirmed reviews ALL

Comfortable and clean but rooms are tired and worn. Mattress was saggy, carpet was bubbling.

Dear Amy, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that parts of your stay met your expectations. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide a better experience in the future. Please accept our apologies for the inconvenience caused. Your feedback is important to us, and we are reviewing this matter to ensure we continue improving our guest experience. We truly appreciate your support and look forward to welcoming you back for an even better stay in the future. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 4.5/5

Sharon M. Couples - Confirmed reviews ALL

We stayed for a conference and were lucky enough to be in a huge room. It was lovely to have a small kitchen and plenty of room to relax in

Dear Sharon, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon here at Novotel Sydney West HQ. Kind Regards, Mhel Delgado Assistant Manager

Customer review rating 4.5/5

Linda G. Business - Confirmed reviews ALL

Massive room. Friendly staff. Accommodation, eating choices & conference rooms all on the one site

Dear Linda, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 2.5/5

Priscilla V. Families - Confirmed reviews ALL

Your front desk staff need help. We had booked 3 room for this stay. Check in was 2pm. 2 out if the 3 room weren’t ready. We were told it’s because we wanted them on the same floor, like it was our fault they weren’t ready. We ended up taking a room that was on another floor. We were never told about facilities eg: gym, pool, wifi and there is no folder in your rooms that talk about what the hotel offers. I know you can scan a QR code but we had family members that don’t even have a phone. My husband and 2 sister in laws stay here back in July this year and they weren’t told that the hotel had a restaurant on site. We weren’t told this on this visit either. It just happened that I wanted to get a coffee in the morning and the RSL next door was close. I ask the front desk where I could get a coffee in walking distance from the hotel and was told I could go to level 1 at the restaurant. Knowing there was a restaurant onsite would have made a big difference to our stay as we would have had breakfast and dinner there. I suggest that your front desk staff need to advise guests about what your hotel offers because this would of made our stay much more enjoyable and I can’t imagine how many more guests would enjoy their stay too. Novotel West HQ you need to do better.

Dear Priscilla , Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that parts of your stay met your expectations. We understand that arriving at check-in time and finding that not all of your rooms were ready is far from the experience we strive to provide. I am sorry that the explanation provided regarding your room allocation came across as though the inconvenience was your responsibility and important information about our hotel's facilities and services was not communicated to you upon arrival. This was certainly not our intention, and I understand how frustrating that would have felt. Please accept our apologies for the inconvenience caused. Your feedback is important to us, and we are reviewing this matter to ensure we continue improving our guest experience. Thank you again for bringing these matters to our attention. While I regret that we did not meet your expectations on this occasion, We appreciate the opportunity to learn from your experience and improve the service we provide. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 4.5/5

Ramon D. C. Couples - Confirmed reviews ALL

Very good

Dear Ramon, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 1.0/5

Jennifer N. Solo - Confirmed reviews ALL

I was placed in a nice room however came time to sleep and there was a constant generator sounding noise which prevented me from sleeping. I went to reception and advised of this and then was asked to go back to the room and they would send someone to see me. The wait wasn't long and the concierge that attended was lovely and they moved to me to another room however this room was for special needs which is not an issue except for the shower head that kept swinging from side to side while trying to shower, the beds were very uncomfortable to the point i woke up the next morning being exhausted and had to cancel my plans for the day as I was tired from lack of sleep. On the first night had purchased two sweet treats from the cafe inside the club, as I had company, neither of which was edible. they were stale and they had to be thrown out. The buffet breakfast was not warm at all, all hot foods were cold. One the 2nd day, i had to step out and when i came to re-enter the room i was locked out, had to go back down to reception to enquire, the reception computer was down, had to wait until they were back up and running before i could re-access my room. The only positive I have is that the staff were lovely, even the cleaners as you walk pas them would smile and say hello

Dear Jennifer, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that parts of your stay met your expectations. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide a better experience in the future. Please accept our apologies for the inconvenience caused. Your feedback is important to us, and we are reviewing this matter to ensure we continue improving our guest experience. We truly appreciate your support and look forward to welcoming you back for an even better stay in the future. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 4.5/5

Crisanta A. Couples - Confirmed reviews ALL

Room is clean and relaxing space

Dear Crisanta, Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that you enjoyed your stay. Your kind feedback is truly appreciated and will be shared with our staff. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 2.5/5

Rewa S. Families - Confirmed reviews ALL

Rooms were basic but clean and tidy. Reception staff were great. When booking I choose to include breakfast, I would not choose that option again unless it was significantly improved as the quality of the food was poor, the food was not refilled and the wait staff could benefit from customer service training - in the morning people want friendly helpful staff.

Dear Rewa, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that parts of your stay met your expectations. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide a better experience in the future. Please accept our apologies for the inconvenience caused regardig the breakfast. Your feedback is important to us, and we are reviewing this matter to ensure we continue improving our guest experience. We truly appreciate your support and look forward to welcoming you back for a better stay in the future. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 2.5/5

Gregory R. Business - Confirmed reviews ALL

Restaurant was good and the service and food was good as always.

Dear Gregory, Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that parts of your stay met your expectations. We have also noted down your comments regarding the room, Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 5.0/5

Andrew F. Families - Confirmed reviews ALL

Nice and relaxing, plus lots of fun for the kids

Dear Andrew Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay. Your kind feedback is truly appreciated and will be shared with our staff. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager

Customer review rating 5.0/5

Peter T. Couples - Confirmed reviews ALL

Clean, comfortable rooms

Customer review rating 5.0/5

Garry F. Couples - Confirmed reviews ALL

It is well located to West HQ. The are so helpful and friendly, we highly recommend Novotel Sydney West.

Other web-users rate our hotel

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  • 762 reviews 8.8/10 Comfort
  • 507 reviews 8.5/10 Cleanliness
  • 198 reviews 7.2/10 Breakfast
  • 186 reviews 8.1/10 Value

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