Novotel Sydney West HQ Hotel 4.5 stars

Customer review rating 4.5/5 8,178 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Sydney West HQ
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+ 19 Services

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, cable channels

  • Breakfast available at Cafe on level 1

  • Choice of flexible rooms for effective events

  • 10 minutes to station, an hour to the CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Porter
  • Concierge
Catering
  • BreakfastPaying
Leisure and activities
  • Fitness centre
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 rooty hill
australia

Tel: +61298323888

Fax: (+61)2/98321347

Check-in from 14h00

Check out up to 11h00

  • ROOTY HILL :  610/611/756 ROOTY HILL RD NT

  • By plane

    KINGSFORD SMITH At 50km / 31.07 miles

GPS :-33.766521, 150.832336

Our accommodation(s)

Standard King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Twin Room

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 King Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Queen Beds

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 816

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 390 people

Find out more

Our guest reviews for
Novotel Sydney West HQ

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,178 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,122 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

always great

Customer review rating 5.0/5

Ross B. Business - 27/02/2021 Confirmed reviews ALL

i have been staying at the "site " for quite a while now for work and have always found the staff and amenities to be first class

Dear Ross, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Very good, great staff, good location

Customer review rating 4.5/5

Roger L. Business - 25/02/2021 Confirmed reviews ALL

I held a conference at Novotel Rooty Hill and stayed the night as well. the staff were really helpful during my conference and were just as helpful with my stay. I liked the option of the charge back for meals at the attached RSL club, I had a really nice meal.

Dear Roger, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always encouraging to learn that guests are satisfied with a superior service as we strive for every guest to have a memorable experience. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Ajnesh Karan

close to family. and the club

Customer review rating 4.0/5

Judy Couples - 24/02/2021 Confirmed reviews ALL

always a pleasure staying at the Novotel Rooty Hill. huge rooms and bathroom. so much space and quite.

Dear Judith, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Friendly great location clean room

Customer review rating 4.5/5

Terrie C. Couples - 21/02/2021 Confirmed reviews ALL

Staff were very welcoming and friendly Room was very spacious close to Rsl Parking easy

Dear Terrie , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Well located

Customer review rating 5.0/5

David Couples - 21/02/2021 Confirmed reviews ALL

Big clean room Very comfortable

Dear David , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Perfect

Customer review rating 5.0/5

Steve H. Solo - 20/02/2021 Confirmed reviews ALL

Perfect

Dear Stephen , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Good staff

Customer review rating 4.5/5

Trevor L. Business - 20/02/2021 Confirmed reviews ALL

Had a good stay at the hotel, my main reason for choosing Novotel Sydney West HQ is mainly the staff and service

Dear Trevor , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great Hotel for the location

Customer review rating 4.0/5

Bill M. Business - 18/02/2021 Confirmed reviews ALL

2 night stay

Dear William, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great location

Customer review rating 4.0/5

Brad Business - 17/02/2021 Confirmed reviews ALL

Great experience. Great location for work

Dear Brad , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager
Customer review rating 3.5/5

Anonymous Business - 17/02/2021 Confirmed reviews ALL

The lack of room service is a pain!!!

Dear Darren , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are opening the Restaurant for Cafe breakfast from the 2nd March, and looking at opening for dinner soon, no word on Room service as yet unfortunately. (Food & Beverage is run by the RSL club) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Lovely getaway

Customer review rating 4.5/5

Maryann G. Couples - 14/02/2021 Confirmed reviews ALL

Spacious, comfy and clean rooms.

Dear Maryann, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Amazing hotel and amazing service

Customer review rating 5.0/5

Jess P. Couples - 14/02/2021 Confirmed reviews ALL

Perfect

Dear Jess, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Worst night sleep I've ever had at the Novotel Rooty Hill

Customer review rating 1.5/5

Ken G. Business - 14/02/2021 Confirmed reviews ALL

I did mention it to reception the next morning but thought I'd put it in your response email as well. I've stayed quite a few times in your Motel & usually experience is very excellent. This is the first time I've stayed since the carpark has been completed. I was staying in room 403 and was kept awake virtually all night by cars driving over some sort of speed hump on the bottom level that made a whack whack sound every time. The faster they went over it the louder it was. Anyway I've had my whinge...thanks

Dear Kenneth , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have made notes on your profile here that you prefer Road side from now on, and I will advise maintenance to see if they can have a look at it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

nice room

Customer review rating 4.0/5

Anonymous Business - 12/02/2021 Confirmed reviews ALL

very pleasent

Dear Niki , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Great stay, excellent beds!

Customer review rating 5.0/5

Kate Families - 02/02/2021 Confirmed reviews ALL

Great room, very large and tidy. Beds were very comfortable

Dear Kate , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager
Customer review rating 4.5/5

Vilma Families - 02/02/2021 Confirmed reviews ALL

Very happy with the room

Dear Vilma , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Very friendly and beautiful room

Customer review rating 5.0/5

Melissa Couples - 01/02/2021 Confirmed reviews ALL

Staff and club members are very helpful. My room was well decorated for my anniversary loved it.

Dear Mellissa , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

Disappointed this time

Customer review rating 3.0/5

Steve S. Business - 28/01/2021 Confirmed reviews ALL

One hassle after another!

Dear Steven , Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the Restaurant, this was closed due to occupancy, (due to Covid) this will re open when it picks up, but will not be the same, as the buffet breakfast option is no longer, it is not feasible to open it at this time, when there are other options available. The bond has always been a requirement, as your booking was made through Booking.com, this would have been sent to you in a Booking.com message. The Hotel has not had minibar for a number of years now. Please also keep in mind, when booking on one of the third party websites (booking.com/ Expedia, etc), your Accor membership is not valid, to gain points the room needs to be booked through Accor/ Direct We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Front Office Manager

Room was great and staff very helpful

Customer review rating 4.5/5

Michael H. Couples - 26/01/2021 Confirmed reviews ALL

Stay was very good Allowed in room about 11am instead of 2pm which was very helpful Room was spacious and modern and clean. Staff member on reception was very helpful

Dear Micheal, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajnesh Karan

Perfect location

Customer review rating 5.0/5

A P. Families - 19/01/2021 Confirmed reviews ALL

Great room clean n friendly staff

Dear Alita , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Front Office Manager

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