Novotel Sydney West HQ

Name: Novotel Sydney West HQ - AccorHotels - ALL
Address: 55 Sherbrooke Street, ROOTY HILL, 2766, AU
Telephone: +61298323888
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,025 reviews

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55 Sherbrooke Street, 2766 ROOTY HILL, Australia

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Novotel Sydney West HQ

Hotel that makes every moment matter

More than just premier hotel accommodation in Greater Western Sydney, our high-quality Premium hotel features some of the largest hotel accommodation in Australia with each of our 164 contemporary rooms designed to offer the pinnacle of luxury and comfort. In addition, there is a lot to explore at West HQ with multiple food outlets, Coliseum Western Sydney and ample parking. For your convenience, the hotel car park is accessible from Sherbrooke Street. ** SGAC Pool is closed between 3pm-7.30pm weekdays**

We look forward to welcoming you to Novotel Sydney West HQ! Feel free to contact myself, if I can be of any assistance: andrew.nuttall@novotelwesthq.com.au or +612 9832 3888.

Andrew Nuttall, Hotel Management

Hotel extras

Free WiFi, large ergonomic work space
Double sofa, Foxtel Business IQ
Currently Room Service Available for Breakfast 7 Days, and Dinner Tuesday- Saturday
Close to the new Western Sydney Airport
15 minutes to station, Approximately one hour to the CBD.

Our accommodation(s)

Room

Standard King Room

4 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)

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Room

Standard Twin Room

4 pers. max
35 m² / 376 sq ft

Bedding 2 x Queen size bed(s)

See availabilities

Room

Superior Room with 1 King Bed

4 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Superior Room with 2 Queen Beds

4 pers. max
35 m² / 376 sq ft

Bedding 2 x Queen size bed(s)

See availabilities

Studio

Deluxe Suite with 1 King Bed

4 pers. max
44 m² / 473 sq ft

Bedding 1 x King size bed(s)

See availabilities

Studio

Deluxe Suite with 2 Queen Beds

4 pers. max
44 m² / 473 sq ft

Bedding 2 x Queen size bed(s)

See availabilities

Apartment

1 Bedroom Apartment 1 King Bed

4 pers. max
54 m² / 581 sq ft

Bedding 1 x King size bed(s)

See availabilities

Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

GPS:-33.766521, 150.832336

+61 2 9832 3888

+61 2 9832 1347

ZONE BOWLING ROOTY HILL

Entertainment/theatre district

Access: 100 m / 0.06 mi

TWIN CREEKS GOLF

Golf course

Access: 5 km / 3.11 mi 5 min drive

BLACKTOWN OLYMPIC PARK

Sports centre

Access: 5 km / 3.11 mi 5 min drive

EASTERN CREEK RACEWAY

Sports centre

Access: 5 km / 3.11 mi 10 min drive

HOMEBUSH OLYMPIC PARK

Sports centre

Access: 25 km / 15.54 mi 25 min drive

OPERA HOUSE

Tourist attraction

Access: 40 km / 24.86 mi 40 min drive

BLUE MOUNTAINS

Tourist attraction

Access: 40 km / 24.86 mi 40 min drive

DARLING HARBOUR

Tourist attraction

Access: 40 km / 24.86 mi 40 min drive

THE ROCKS

Tourist attraction

Access: 40 km / 24.86 mi 40 min drive

FOX STUDIO

Tourist attraction

Access: 45 km / 27.96 mi 45 min drive

ROOTY HILL RSL CLUB

Restaurant and cafe district

Access: 100 m / 0.06 mi

MT DRUITT

Shopping centre/mall

Access: 1 km / 0.62 mi 3 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

33 Grill - Bar and Dining

33Grill Bar and Dining is currently available for buffet breakfast and room service breakfast daily, and dine in dinner and room service dinner Tuesdays to Saturdays (subject to change and availability) 33 Grill dinner closes on Public Holidays

Meetings & Events

Non contractual photo

Number of Meeting Room: 10
Surface of the largest room: 816 m² / 8783.342 sq ft
Maximum seats capacity: 600
Maximum capacity for banquets: 390

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,025 reviews

Ashley C. Business - 7/12/2026 Confirmed reviews ALL

Dear Ashley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roselle Chalmers Assistant Manager

Catherine F. Families - 7/11/2026 Confirmed reviews ALL

Hard to find entrance, unfriendly reception staff, tiny lobby, lift broken, no help with luggage, terrible room decor - the pattern on the curtains looks like bright red blood stains, stained carpet, floor not vacuumed all week. Room service staff were nice but trays not collected after dinner and left in the hallway all night. No room service on Mondays - what is that about?? Had to drive to Woolworths to get food to eat in the room unless you want to brave West HQ Rooty Hill RSL. To top it all off a rude letter pushed under the door late at night about my bill when I had already made arrangements about payment. We were treated like we were trash who couldn’t pay. No apology when I did go downstairs in my pyjamas and pay for the accommodation in full. I am an executive and travel regularly for work. I stay in many hotels, this was not what I am used to and needs improvement. Definitely will not recommend!

Dear Catherine, Thank you for taking the time to share your feedback. I apologise if you were offended by the bill sent to your room. However, it is standard procedure that we charge the full amount of your accommodation upon check in. On your arrival, you requested to pay on departure however not approved. You were advised that the total cost of your stay will be pre-authorised, however, your card declined. You were charged the first night so that you can check in but advised that the team will try the remaining balance the next day. It was unsuccessful, hence, a reminder letter was sent to the room. We treat all our guests with respect and equality regardless of status and affiliation. We were hoping that you will understand that as a staff member, we are only doing our job. With other issues you have mentioned, please rest assured that we are taking the appropriate measures to avoid future occurrence. Sincerely, Novotel Sydney West HQ team

Emily A. Business - 7/9/2026 Confirmed reviews ALL

The rooms were not well maintained with dirty marks on curtains, floor, some rooms had toothpaste etc. and some rooms didn't get it. The restaurant complex directly across from the hotel had a dress code for basically a food court they almost did not let me in because I had a rip in my jeans. Then the cafe inside there said that they open at 7am went down for breakfast at 7am and was told they don't open until 9am.

Dear Emily, Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the Novotel Sydney West HQ was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience. Thank you once again for completing this survey. Kind Regards, James Arbizo Assistant Manager

David P. Families - 7/8/2026 Confirmed reviews ALL

Dear David, Thank you for sharing your experience and we are glad to hear you had a wonderful stay. We appreciate you choosing us and hope to see you again very soon! Kind Regards, James Arbizo Assistant Manager

Gail S. Friends - 7/7/2026 Confirmed reviews ALL

Dear Gail, Thank you for sharing your experience at Novotel Sydney West HQ. We are happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and we are happy that you were well looked after during your stay. We hope to welcome you back to Novotel Sydney West HQ Kind regards, James Arbizo Assistant Manager

Web-users rating

Other web-users rate our hotel

529 reviews 9.4/10 Location
1,296 reviews 8.6/10 Room
920 reviews 8.9/10 Service
18 reviews 5.6/10 WiFi
784 reviews 8.8/10 Comfort
523 reviews 8.6/10 Cleanliness
188 reviews 6.6/10 Breakfast
39 reviews 8.8/10 Wellness Area

114 reviews 9.4/10 Location
270 reviews 8.6/10 Room
205 reviews 9/10 Service
149 reviews 8.8/10 Comfort
116 reviews 8/10 Cleanliness
58 reviews 7.4/10 Amenities
41 reviews 6.3/10 Breakfast
9 reviews 9/10 Wellness Area

60 reviews 9.5/10 Location
218 reviews 8.7/10 Room
202 reviews 8.9/10 Service
110 reviews 8.1/10 Comfort
80 reviews 8.6/10 Cleanliness
71 reviews 7.2/10 Food
27 reviews 6.6/10 Breakfast
26 reviews 8.2/10 Value

41 reviews 9.5/10 Location
157 reviews 8.9/10 Room
120 reviews 9/10 Service
87 reviews 8.9/10 Comfort
58 reviews 8.9/10 Cleanliness
47 reviews 7.3/10 Food
24 reviews 7.5/10 Amenities
24 reviews 6.7/10 Breakfast

22 reviews 9.5/10 Location
53 reviews 8.6/10 Room
39 reviews 9/10 Service
26 reviews 9/10 Comfort
12 reviews 8.5/10 Cleanliness
6 reviews 8.2/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Sydney West HQ, check-in starts at 02:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Sydney West HQ regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.