Dear Daphne, Thank you for sharing your experience and we are glad to hear you had a wonderful stay. We appreciate you choosing us and hope to see you again very soon! Kind Regards, James Arbizo Assistant Manager

Dear Susan, Thank you for taking the time to leave us a fantastic review. We are so glad to hear that you are satisfied with your stay. Our team is always committed to delivering high-quality service, and your feedback is a great encouragement for us. We look forward to serving you again! Kind Regards, James Arbizo Assistant Manager

Dear Peter, Thank you for sharing your experience and we are glad to hear you had a wonderful stay. We appreciate you choosing us and hope to see you again very soon! Kind Regards, James Arbizo Assistant Manager

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Hannah, Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please keep in mind that we are open 24 hours, just call 9 and we can get someone up to your affected floor to quieten the noisy guests! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Nuttall Hotel Manager

Dear Vilma , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Ron, Thank you for taking the time to leave us a fantastic review. We are so glad to hear that you are satisfied with your stay. Our team is always committed to delivering high-quality service, and your feedback is a great encouragement for us. We look forward to serving you again! Kind Regards, James Arbizo Assistant Manager

Dear Julie, Thank you for taking the time to leave us a review and for choosing to stay with us again. It’s always a pleasure to serve you and we're so glad to hear that you had another fantastic stay. Our team is always committed to delivering high-quality service, and your feedback is always a great encouragement for us. We look forward to serving you again! Kind Regards, James Arbizo Assistant Manager

Dear Matthew, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Joe, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Corin , We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Nuttall Hotel Manager

Dear Ann, Thank you for taking the time to share your feedback. We truly appreciate your kind review and are delighted to know that you had a positive experience during your stay. Our team is committed to providing excellent service and comfortable accommodations, so it's always rewarding to hear when we've met our guests' expectations. Your support and feedback mean a great deal to us. We look forward to welcoming you back in the future and making your next stay just as enjoyable. Thank you again for choosing to stay with us. Kind regards, Mhel Delgado Assistant Manager

Dear Sau, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We sincerely apologise for the issues you encountered with the internet connection and for the disappointment with your breakfast. We understand how frustrating it is to pay for a service that does not deliver the quality and value you expected, especially when it impacts your overall stay. Your comments regarding the eggs and bread quality have been shared with our Food & Beverage team for immediate review. Providing freshly prepared meals and accommodating guest preferences is something we take seriously, and it is clear that we fell short during your visit. We also regret that the internet service did not perform at an acceptable standard. Reliable connectivity is essential for our guests, and we are currently reviewing feedback such as yours to identify areas where improvements are needed. We appreciate your honest comments, as they help us improve both our facilities and service standards. While we cannot change your experience, please accept our sincere apologies. We hope you will consider giving us another opportunity in the future to provide the level of service and hospitality that we strive to deliver. Kind regards, Mhel Delgado Assistant Manager

Dear Tracey, Thank you for taking the time to share your feedback. We truly appreciate your kind review and are delighted to know that you had a positive experience during your stay. Our team is committed to providing excellent service and comfortable accommodations, so it's always rewarding to hear when we've met our guests' expectations. Your support and feedback mean a great deal to us. We look forward to welcoming you back in the future and making your next stay just as enjoyable. Thank you again for choosing to stay with us. Kind regards, Mhel Delgado Assistant Manager

Dear Mathew, Thank you for your feedback. We are pleased to hear that you enjoyed your stay overall, but we're very sorry for the disappointment you and your family experienced with the pool facilities. We understand how frustrating it must have been to bring your children to the pool multiple times, only to find it unavailable for different reasons on each occasion. We also apologise for the difficulty you experienced when trying to contact the team by phone and for the lack of timely assistance when you visited in person. Your comments have been shared with our management team for review, particularly regarding communication around pool availability and ensuring guests are assisted promptly, even during staff training sessions. We appreciate you bringing this to our attention and hope we have the opportunity to welcome you back in the future for a much smoother and more enjoyable experience. Kind regards, Mhel Delgado Assistant Manager

Dear John, Thank you so much for taking the time to share your wonderful feedback . We are absolutely delighted to hear that you enjoyed your stay. Your kind feedback is truly appreciated and will be shared with our staff. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit. Warm regards, Lanieta Baleikadavu Assistant Manager