Novotel Sydney West HQ

Room, service, cleanliness in fact just everything was perfect

Only there for one night but everything was pleasant and clean and staff were friendly. A bit pricey but good location and good close car park. Rooty Hill RSL is literally at your door step where there are many food options to choose from.

Accomodation, service and the staffs ticks all the boxes! I felt privileged to pay extra being a member of Accor each year when I get the service from this hotel. Sadly, most 5 star luxury Accor hotels doesn’t this days. Briefly: Accomodation: spacious, clean, immaculate, shower pressure is great including the temperature. Housekeeping ladies are trained in Fiji, they smile all the time and say hello everytime you walk pass them. Complimentary waters are in the fridge chilled (not many hotel doesn’t do this) toilets and bathroom are also spacious. My room (312) are one of those rooms that are interconnecting, it wasn’t sound proof so I could hear people talking from another room. I did not mind this as I was by myself. Front office: where should I begin? From pre check in phone calls to the phone call to advise when my room was ready. Early check in was easily accommodated and the staff were very knowledgeable about the property and the area. Whatever time you attended the front office, I get the help I needed. This also included the night auditor. Most probably don’t care about this but there are some extra charges when you pay on credit cards. This hotel has a sign at the front desk to advise you of this. Most hotels around the world and especially Australia default their charges to credit card. Staff at this hotels actually asks this when you pay. This makes a difference. Restaurant and Bar: with the nice set up bar and restaurant - OMG I swear everything was homemade, delicious! good options of buffet and well run. Car park - more space to park Lift - very fast and easy to access.

I always have a great experience when I stay at Novotel West HQ. The rooms are massive, and they have the most comfortable beds of any hotel I have ever stayed in! Always guaranteed to have the best night's sleep. I have stayed here several times and this time I noticed there were not many toiletries provided - no shower cap and no shampoo/conditioner (not that I needed them this time) - I think it may have just been an oversight as every other time there are always plenty of toiletries provided.

I have stayed at this hotel a number of times. It is always spotlessly clean. I appreciate the complimentary soft drinks and water plus the ice machine on each floor. The buffet breakfast offers a good range of food and beverages. One of my faves!