Novotel Sydney West HQ

Customer review rating (ALL Rating) 4.5/5 1,997 reviews

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Novotel Sydney West HQ - Image 1
Novotel Sydney West HQ - Image 2
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Novotel Sydney West HQ - Image 4
55 Sherbrooke Street, 2766 ROOTY HILL, Australia

Description

Hotel extras

  • Free WiFi, large ergonomic work space

  • Double sofa, connectable TV, Foxtel Business IQ

  • Currently Room Service Available for Breakfast 7 Days, and Dinner Tuesday- Saturday

  • Choice of flexible rooms for effective events

  • 15 minutes to station, Approximately one hour to the CBD

Our accommodation(s)

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Hotel location

Novotel Sydney West HQ

55 Sherbrooke Street
2766 ROOTY HILL
Australia

GPS:-33.766521, 150.832336

Telephone
Fax +61 2 9832 1347

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Grill - Bar and Dining

33Grill Bar and Dining is currently available for buffet breakfast and room service breakfast daily, and dine in dinner and room service dinner Tuesdays to Saturdays (subject to change and availability) 33 Grill dinner closes on Public Holidays

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,997 reviews

Customer review rating 3.5/5

Braden H. Families - Confirmed reviews ALL

The room was spacious, clean and well maintained - ideal for families with young children. The hotel personnel, Garmina, who checked us in was professional and genuinely wanted to help me with my queries. I can't say the same for other front desk staff I encountered throughout my short stay as they seemed more keen to avoid eye contact. There were ample parking available - sheltered hotel parking is limited but there were more open air parking lots. There were also a lot of parking available at the multi-storey carpark in West HQ, which was just a stone's throw away from the hotel. The only two downside parts to the property were that the swimming pool and gym were not located within the hotel but a 5-minute walk, and there was only one parking lot available for electric vehicle charging. There was one more spot with an electrical power outlet next to it, but the power outlet was not functioning. Dining options are aplenty with the West HQ RSL club just next door. Overall, it was a pleasant stay.

Dear Braden, We very much appreciate your comments regarding your stay at the Novotel Sydney West HQ. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 5.0/5

Christian N. Business - Confirmed reviews ALL

2nd time stay in my business trip and rest assured will stay for business trip this August 2026.

Dear Christian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 1.0/5

Paul D. Families - Confirmed reviews ALL

Hotel rooms are nice and hotel staff were pleasant. Support services were terrible and rude. Restaurant in hotel has food that was nice enougj, but staff are rude and unhelpful, same as club next door. Good for pokies, but drinks and food all closes early, do t expect you get in late and enjoy the evening because it all shuts up. Personally I'd probably stay somewhere else in future.

Dear Paul, Thank you for taking the time to tell us about your experience at the Novotel Sydney West HQ. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 5.0/5

Laurelle A. Business - Confirmed reviews ALL

The room was gigantic, with king bed and three large couches.

Dear Laurelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Roselle Chalmers Assistant Manager Novotel Sydney West HQ

Customer review rating 4.0/5

Donna F. Business - Confirmed reviews ALL

My only concern was the restaurant forgot my order for tea I had to ring them again an hour and 15. Minutes later

Other web-users rate our hotel

  • 522 reviews 9.5/10 Location
  • 1,314 reviews 8.6/10 Room
  • 932 reviews 8.9/10 Service
  • 19 reviews 7.1/10 WiFi
  • 790 reviews 8.8/10 Comfort
  • 527 reviews 8.5/10 Cleanliness
  • 278 reviews 7.5/10 Amenities
  • 196 reviews 6.4/10 Breakfast

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