Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.9/5 1,557 reviews

Best price
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Mercure Sydney Blacktown - Image 1
Mercure Sydney Blacktown - Image 2
Mercure Sydney Blacktown - Image 3
Mercure Sydney Blacktown - Image 4
170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Spacious wheelchair-accessible room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with a King bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with two Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious and modern executive room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious family room with 1 King and 2 Single beds, featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
5
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 143 rooms
  • 6 rooms for people with reduced mobility
  • 2 family rooms
  • 2 connecting rooms
  • 143 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Board games available
  • Green area
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Cafe
Classifications & labels
2024
Capacity
60
Accessibility
Accessible service
2148 Arndell Park, Australia
Telephone +61 2 8111 7100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Light menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Mercure Sydney Blacktown offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,557 reviews

Customer review rating 5.0/5

Barbara W. B. Solo - Confirmed reviews ALL

Dear Barbara, Thank you for your fantastic feedback and perfect score! We are delighted to hear that you had such a wonderful stay and enjoyed the best night's sleep you've had in years. Providing our guests with a comfortable and relaxing experience is what we strive for. We truly appreciate your kind words and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Tanya A. Families - Confirmed reviews ALL

Dear Tanya, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed your stay and that our reception team made you feel so welcome with their friendly and helpful service. We understand that your visit was for a special family occasion, and we are honoured that you chose to stay with us during this time. Your kind words will certainly be shared with our team. We hope to have the pleasure of welcoming you back to Mercure Sydney Blacktown in the future. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Peter M. Business - Confirmed reviews ALL

Dear Peter Thank you for taking the time to share your lovely feedback following your recent stay with us at Mercure Sydney Blacktown. We are delighted to hear that you enjoyed our clean and tidy rooms, ample parking, and prompt room service. It is always rewarding to know that our guests have had a comfortable and pleasant experience. We truly appreciate your kind words and are especially pleased to hear that you would be happy to stay with us again. We look forward to welcoming you back in the near future. Kind regards, Loata Leano Senior Assistant Manager

Customer review rating 2.0/5

Peter E. R. Couples - Confirmed reviews ALL

Dear Peter Thank you for taking the time to share your feedback following your recent stay at Mercure Sydney Blacktown. We sincerely apologise for the disappointing experience you encountered during your stay. It is concerning to hear that both the television and refrigerator were not functioning properly and that you were not provided with clear instructions on how to connect to our Wi-Fi. We understand how frustrating these inconveniences must have been, particularly when you were expecting a comfortable and hassle-free stay. Please be assured that your feedback will be shared with our maintenance and Front Office teams to ensure these concerns are addressed and improvements are made. We truly regret that we fell short of your expectations on this occasion and appreciate you bringing these matters to our attention. We hope you will give us another opportunity to welcome you back and provide you with the comfortable and enjoyable experience you deserve. Kind regards, Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Olga V. Families - Confirmed reviews ALL

Dear Olga Thank you so much for your wonderful review and for sharing your experience following your recent stay at Mercure Sydney Blacktown. We are absolutely delighted to hear that you had such an enjoyable stay and that our Front Office team made you feel exceptionally welcome. Your kind words about our customer service truly mean a great deal to us, as providing genuine hospitality and memorable guest experiences is at the heart of what we do. It is also wonderful to know that you appreciated the cleanliness and comfort of your room, along with the thoughtful efforts of our Housekeeping team in refreshing your room during your stay. We will certainly share your lovely feedback with our team, as recognition like this is incredibly encouraging. We are equally pleased that you found our location convenient, with complimentary undercover parking and the nearby Workers Club adding to your overall experience. Thank you once again for your generous compliments and support. We are especially happy to hear that you are looking forward to returning, and we cannot wait to welcome you back for another exceptional stay! Kind regards, Loata Leano Senior Assistant Manager

Dear Barbara, Thank you for your fantastic feedback and perfect score! We are delighted to hear that you had such a wonderful stay and enjoyed the best night's sleep you've had in years. Providing our guests with a comfortable and relaxing experience is what we strive for. We truly appreciate your kind words and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Tanya A. Families - Confirmed reviews ALL

My stay was very nice the reception staff were fabulous nothing was a bother and they very friendly we were stay there for a family members celebration of life

Dear Tanya, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed your stay and that our reception team made you feel so welcome with their friendly and helpful service. We understand that your visit was for a special family occasion, and we are honoured that you chose to stay with us during this time. Your kind words will certainly be shared with our team. We hope to have the pleasure of welcoming you back to Mercure Sydney Blacktown in the future. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Peter M. Business - Confirmed reviews ALL

Room was clean and tidy. Room service was prompt. Happy to stay there again.

Dear Peter Thank you for taking the time to share your lovely feedback following your recent stay with us at Mercure Sydney Blacktown. We are delighted to hear that you enjoyed our clean and tidy rooms, ample parking, and prompt room service. It is always rewarding to know that our guests have had a comfortable and pleasant experience. We truly appreciate your kind words and are especially pleased to hear that you would be happy to stay with us again. We look forward to welcoming you back in the near future. Kind regards, Loata Leano Senior Assistant Manager

Customer review rating 2.0/5

Peter E. R. Couples - Confirmed reviews ALL

Tv did not work. Refrigerator did not work. There was no advice on how to connect WiFi. Very poor.

Dear Peter Thank you for taking the time to share your feedback following your recent stay at Mercure Sydney Blacktown. We sincerely apologise for the disappointing experience you encountered during your stay. It is concerning to hear that both the television and refrigerator were not functioning properly and that you were not provided with clear instructions on how to connect to our Wi-Fi. We understand how frustrating these inconveniences must have been, particularly when you were expecting a comfortable and hassle-free stay. Please be assured that your feedback will be shared with our maintenance and Front Office teams to ensure these concerns are addressed and improvements are made. We truly regret that we fell short of your expectations on this occasion and appreciate you bringing these matters to our attention. We hope you will give us another opportunity to welcome you back and provide you with the comfortable and enjoyable experience you deserve. Kind regards, Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Olga V. Families - Confirmed reviews ALL

Staying at the Mercure last week was a very enjoyable experience. The desk staff were exceptionally welcoming and we enjoyed a very clean, well appointed room during our stay. We were plesantly surprised that our bed was tidied up and fresh towels placed in our room, which was not expected at all and is not something we have enjoyed for a 2 night stay before. The hotel was located very close to where we needed to go, with free undercover parking, and a Worker's Club right next door, you have everything you need within walking distance! Looking forward to visiting you all again soon!

Dear Olga Thank you so much for your wonderful review and for sharing your experience following your recent stay at Mercure Sydney Blacktown. We are absolutely delighted to hear that you had such an enjoyable stay and that our Front Office team made you feel exceptionally welcome. Your kind words about our customer service truly mean a great deal to us, as providing genuine hospitality and memorable guest experiences is at the heart of what we do. It is also wonderful to know that you appreciated the cleanliness and comfort of your room, along with the thoughtful efforts of our Housekeeping team in refreshing your room during your stay. We will certainly share your lovely feedback with our team, as recognition like this is incredibly encouraging. We are equally pleased that you found our location convenient, with complimentary undercover parking and the nearby Workers Club adding to your overall experience. Thank you once again for your generous compliments and support. We are especially happy to hear that you are looking forward to returning, and we cannot wait to welcome you back for another exceptional stay! Kind regards, Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Amrik L. Families - Confirmed reviews ALL

Good 👍

Dear Amrik L., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Elisha W. Business - Confirmed reviews ALL

Comfortable accommodation, clean and tidy when we arrived. Early check in request was completed with no hassle. Staff were friendly and efficient.

Dear Elisha Thank you for taking the time to share your wonderful feedback following your recent stay at Mercure Sydney Blacktown. We are delighted to hear that you enjoyed a comfortable and hassle-free stay with us. It is particularly pleasing to know that your room was clean and well-presented upon arrival and that our team was able to accommodate your early check-in request smoothly. Your kind comments regarding our friendly and efficient staff are greatly appreciated. We take pride in providing welcoming and attentive service, and it is always rewarding to know that our efforts have contributed to a positive guest experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Kind regards, Loata Leano Senior Assistant Manager

Customer review rating 4.0/5

Scott P. Business - Confirmed reviews ALL

The down side is no fresh eggs for breakfast (Boiled or scrambled only). Did also have the fire alarm go off in the night having a disturbed sleep but not thier fault.

Dear Scott, Thank you very much for your review and kind words about our friendly staff and comfortable rooms. Breakfast eggs all fresh especially boiled eggs which we make daily. We source our eggs from our local vegetable supplier. I am sorry about the fire alarm, it is very important the safety of our guests, staff and general public hence we follow with the fire safety protocols. Unfortunately, it went off due to the strong steam from the shower hence the fire brigade immediately responded even if its a false alarm. We hope to welcome you back in the future to serve you better. Thank you kindly. Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Bobby S. H. S. Business - Confirmed reviews ALL

Good

Dear Bobby, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Lynette O. Couples - Confirmed reviews ALL

Due to mobility issues of my partner I need to remember to request a particular room location next time that involves less walking otherwise had an enjoyable stay.

Dear Lynette, Thank you for your feedback. We’re pleased to hear that you had an enjoyable stay at Mercure Sydney Blacktown. We understand the importance of a convenient room location, especially when mobility is a consideration. For your next visit, please let us know your room location preference when making your reservation, and our team will do their best to accommodate your needs, subject to availability. We look forward to welcoming you back again soon! Kind Regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 3.0/5

Tanya C. Families - Confirmed reviews ALL

Staff were lovely. Breakfast was great. Room it’s self was dusty, curtains were filthy, musty smell. Bathroom fixtures were dusty. Needs a good deep clean and/or update. Beds were comfy.

Dear Tanya, Thank you for sharing your feedback following your stay at Mercure Sydney Blacktown. We’re pleased to hear that you enjoyed our breakfast, appreciated our friendly staff, and found the beds comfortable. However, we sincerely apologise for the cleanliness issues and musty smell in your room. This is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping team for review and follow-up. We appreciate your feedback and hope to welcome you back for a more enjoyable experience in the future. Kind Regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Jessica T. Couples - Confirmed reviews ALL

Room was neat and tidy on walking in. When we showered it was clear the shower had not been cleaned properly. There was hair still in the shower in multiple places and the floor was dirty. Our air con was very noisey and sounded like a swarm of crickets was in the room all night.

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 2.5/5

Tegan M. Families - Confirmed reviews ALL

Room was nice, people.across from us and down the hall were extremely noisy therefore got limited sleep

Dear Tegan, Thank you very much for your time to leave us a review, im glad you found the room nice however i apologise for the noisy neighbours. We have 24 hours reception and staff will be more than happy to assist you. Thank you. Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Mat T. Families - Confirmed reviews ALL

As always, the staff went the extra mile to make my stay very enjoyable. Always a great experience. Its close to a McDonald's, a bus stop 50 metres away that has 2 services that run regularly to Blacktown Station, and the Mall, making it an easy commute to both a shop, and the airport.

Dear Mr. T., Thank you for taking the time to review your last stay with us at Mercure Sydney Blacktown. We appreciate any and all feedback to continue on improving our guests' satisfaction. I am pleased to hear that you enjoyed your stay and that our staff were a big part of that. I will be more than happy to pass it onto the team to continue the good work. We look forward to welcoming you again on your next adventure in the future. Thank you, Maddi - Duty Manager

Customer review rating 4.5/5

Andrew M. Business - Confirmed reviews ALL

it was great

Dear Mr. M., Thank you for taking the time to leave a review from your recent stay with us at Mercure Sydney Blacktown. We appreciate any and all feedback to continue to improve the hotel and its guest satisfaction. I am pleased to hear that you enjoyed your stay and that it was conveniently located for yourself. We hope to see you in the future on your next adventure! Thank you, Maddi - Duty Manager

Customer review rating 3.0/5

Pete R. Friends - Confirmed reviews ALL

Stay was generally ok.Though I was allocated room 246 at self check in desk. Room was directly above outdoor work compound, laundry trolleys, bins etc, not a pleasant outlook to discover when I woke in the morning. Bathroom tiles appeared dirty, but noticed that several tiles were cracked & looked tired and old. Space around bed was tight, I had expected a more spacious room to sleep in Request for future - Do not allocate me a room with a compromised outlook, or room known to Mercure to be sub-par quality Provide a cotton blanket, the doona was too hot Regards

Dear Mr. R., Thank you for taking the time to review your previous stay with us at Mercure Sydney Blacktown. We appreciate any and all feedback to help us continue to improve our service and expectations. I sincerely apologise you did not have a very comfortable stay with us and take into account your comments. I will be passing onto the team efficient ways to make this area you mentioned more appealing and/or introducing an alternative approach. For future bookings, I will preemptively attach to your profile these requests mentioned but hope to see you again on the next adventure. Thank you. Maddi C - Duty Manager

Customer review rating 2.0/5

Paul B. Business - Confirmed reviews ALL

I am currently staying Sunday to Thursday each week for the next month for work and I have an early AM start each morning. This week I had a connecting room next to me with an extremely noisy family for 3 out of my 5 nights. The noise coming through the internal connecting door limited the amount of sleep I was able to get before work. I reported this to the front desk and they told me that they could speak to the family if I wanted them too. I told them I would monitor it and let them know. Thankfully they were not there on my last night and I was able to get some sleep. Hoping to have a quiet room for the remaining weeks I am staying there.

Dear Mr. B., Thank you for taking the time to review your most recent stay with us at Mercure Sydney Blacktown. We appreciate any and all feedback. I sincerely apologise for the inconvenience you experienced during your stay and that you were not able to comfortably sleep whilst you were here. I will make a note for future bookings to try our very best to keep you in a more secluded and quiet area of the hotel to better your future experiences. The Chromecast in the room does allow you to connect Netflix and YouTube and all of the team would be more than helpful to show you how to be able to do this on your next visit but I do understand the idea behind having the smart TV's and will make note of it to the team. Thank you and we look forward to making better experiences for you and will see you again soon! Maddi C. Duty Manager

Customer review rating 5.0/5

Ian P. Couples - Confirmed reviews ALL

Stay there frequently and the staff are excellent

Dear Ian, Thank you for your continued loyalty and wonderful feedback! We’re delighted to hear that you consistently enjoy your stays with us and that our team continues to provide excellent service. Your kind words mean a lot to us, and we look forward to welcoming you back to Mercure Sydney Blacktown again soon! Kind Regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Jodie B. Families - Confirmed reviews ALL

Friendly, helpful staff

Dear Jodie, Thank you for your kind feedback! 😊 We’re delighted to hear that our friendly and helpful staff made your experience a positive one. We truly appreciate your support and look forward to welcoming you back again soon! Kind Regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Carolyn F. Families - Confirmed reviews ALL

The room was nice, reasonably quiet. However banging doors in hallways were a bit noisy, and there was no facility, such as a microwave for reheating food.

Dear Carolyn, Thank you for sharing your feedback following your stay at Mercure Sydney Blacktown. We are pleased to hear that you enjoyed the comfort of your room and the facilities in the bathroom. However, we sincerely apologise for the disturbance caused by noisy doors in the hallways and for the inconvenience of not having a microwave available to reheat food. Your comments are valuable to us, and we will share them with our team as we continue to look for ways to improve our guests’ comfort and overall experience. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Other web-users rate our hotel

  • 396 reviews 9.2/10 Location
  • 1,084 reviews 6.2/10 Room
  • 982 reviews 8/10 Service
  • 21 reviews 5.6/10 WiFi
  • 512 reviews 6/10 Cleanliness
  • 239 reviews 6.1/10 Breakfast
  • 215 reviews 4.8/10 Food

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