Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.7/5 828 reviews

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Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79376, 150.89686

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  828 reviews

TripAdvisor Rating  2.0/5  15 reviews

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Unhappy with lack of human interaction with check-in process.

Dear Lorraine S., Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Sydney Blacktown Reception and Team

good location friendly personal

Customer review rating 4.0/5

David R. G. Couples - Confirmed reviews ALL

clean and tidy room comfortable bed

Dear David G., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sydney Blacktown Reception and team

Not very good at all. It was false advertising about the room description.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

I would not stay there again.

Dear Del A., Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Sydney Blacktown Reception and team

No receptionist

Customer review rating 3.5/5

Josie Couples - Confirmed reviews ALL

An auto check in cheapens the feel and look of your establishment . WE figured how to use it and it was ok - we paid over $175 for the night. Does Accor not care about keeping people in employment - the note on the card said enjoy a treat in the fridge - there was nothing in fridge and a slice of something. We think you left us water but couldn't be certain as there was not accompanying it. WE felt that your accommodation is more like budget accommodation - but at $175 I dont think so

Dear Josie G., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sydney Blacktown Reception and team

its ok

Customer review rating 2.5/5

Damien Business - Confirmed reviews ALL

was handy being next door to the club but tbh it felt like i was in an Ibis Budget motel not a Mecure. for the money we payed, I've stayed in alot nicer hotels for cheaper. maybe if i stay here again i'll try the Executive Room hopefully that is nicer. Bed wasnt that comfy.

Dear Brendan B., Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Sydney Blacktown Reception and team

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Other web-users rate our hotel

  • 325 reviews 9.6/10 Location
  • 919 reviews 5.8/10 Room
  • 666 reviews 6.8/10 Service
  • 16 reviews 2.7/10 WiFi
  • 460 reviews 5.2/10 Cleanliness
  • 186 reviews 5.1/10 Breakfast
  • 179 reviews 6.1/10 Value
  • 170 reviews 4.1/10 Food

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