Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,570 reviews

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Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,570 reviews

Customer review rating 3.5/5

J. H. J. Business - Confirmed reviews ALL

It’s was a good stay. The location was convenient and the parking was free, which was great. The floor/roof was thin, which meant I could hear the people upstairs stomping around in the morning. But, overall, it was happy

Dear J., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Anthony W. Business - Confirmed reviews ALL

Helpful friendly staff, good clean rooms

Dear Anthony, Thank you very much for your high rating and wonderful review. We love how you had a great stay with us and will definitely share this with our team especially your comments you got good clean rooms. Our housekeeping will be happy. Thank you and we look forward to welcome you back. Kind regards, Sherelyn Mercure Sydney Blacktown

Customer review rating 1.5/5

Esther S. Business - Confirmed reviews ALL

The hotel at Mercure Blacktown has nice rooms and was convenient. However, the fridge wasn’t working which unfortunately I didn’t discover until the next day at which point my $70 worth of groceries was unusable which was not just a financial challenge but also a challenge to replace as I was working ten hour shifts in healthcare and was tired and didn’t have a lot of time. I flagged this and the fridge did get fixed but I was asked by guest services to email the general manager for some sort of reimbursement and all I got was a “sorry that happened” email two days later. When I reported the fridge broken I was also told that I’d been upgraded to a better room and it was implied that I shouldn’t be “complaining” about the fridge. During the same stay I also had coffee cups with crusted coffee on the bottom of them which never got changed even though I asked, and I also found a beer can on the edge of the bed. Neither of those things are a big deal but when combined with the fridge response really made it feel like care wasn’t being given to the day to day cleaning and maintenance of the rooms even though the rooms themselves were nice. Given that I work in healthcare I know how challenging the public can sometimes be to care for and I know what real “complaining” looks like and I was mortified that I even needed to raise these issues in the first place so having a useless response both at the front desk and via email left me feeling really uncomfortable.

Dear Esther, Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sherelyn

Customer review rating 4.5/5

Frank P. Families - Confirmed reviews ALL

Was pricey but was happy with the quality of the room and service if I had to fault anything it would be lack of towels More towels please but besides that excellent!!

Dear Frank, Thank you for your review. We are happy you had a comfortable stay with us. I shared your feedback regarding the towels to our team, rest assured we do have 24 hours reception to assist you with our services. Thank you again and we look forward to welcoming you back. Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 1.0/5

Ben D. G. Business - Confirmed reviews ALL

Air-conditioning in the room didnt work so there was a portable unit in the room which required the window to be open. It was extremely noisy as it was ratchet strapped to a wooden box amplifying the sound. The room felt damp. And the air conditioning contractor fixing the aircon woke me up twice by knocking on the door asking how long I would be in the room because they had to fix it. The bed was extremely uncomfortable, felt like sleeping straight on the wooden slats.

Other web-users rate our hotel

  • 412 reviews 9.4/10 Location
  • 1,202 reviews 6.1/10 Room
  • 995 reviews 7.7/10 Service
  • 33 reviews 5/10 WiFi
  • 569 reviews 5.6/10 Cleanliness
  • 233 reviews 5.6/10 Breakfast
  • 219 reviews 5/10 Food
  • 208 reviews 6.9/10 Value

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