Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.9/5 1,551 reviews

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Mercure Sydney Blacktown - Image 1
Mercure Sydney Blacktown - Image 2
Mercure Sydney Blacktown - Image 3
Mercure Sydney Blacktown - Image 4
170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Spacious wheelchair-accessible room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with a King bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with two Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious and modern executive room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious family room with 1 King and 2 Single beds, featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
5
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 143 rooms
  • 6 rooms for people with reduced mobility
  • 2 family rooms
  • 2 connecting rooms
  • 143 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Board games available
  • Green area
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Cafe
Classifications & labels
2024
Capacity
60
Accessibility
Accessible service
2148 Arndell Park, Australia
Telephone +61 2 8111 7100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Light menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Mercure Sydney Blacktown offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,551 reviews

Customer review rating 1.5/5

Elizabeth C. Friends - Confirmed reviews ALL

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. I am sorry about the live music that happens once every couple of months on a Friday or Saturday night and finished just after 9:30pm. I am sorry we had let you down and very thankful that your group joined us that evening. We will take your feedback on board and we hope to welcome you back with a better service in the near future. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Harish K. Families - Confirmed reviews ALL

Dear Harish, Thank you for sharing your feedback following your stay at Mercure Sydney Blacktown. We are pleased to hear that you enjoyed your stay and found our staff friendly and helpful. However, we are sorry to learn that breakfast did not meet your expectations due to the limited variety of choices available. Your feedback is important to us, and we will share your comments with our team as we continue to look for ways to improve our guests’ dining experience. We appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Sydney Blacktown for an even better stay in the future. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Uele B. Business - Confirmed reviews ALL

Dear Uele, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Ahmad N. A. Solo - Confirmed reviews ALL

Dear Ahmad, Thank you for your wonderful feedback and perfect rating! We’re delighted to hear you enjoyed our friendly staff, comfortable room and easy check-in process. We’ll be sure to pass on your kind words to Drex, who will be pleased to know he made a positive impression during your checkout. We appreciate you choosing Mercure Sydney Blacktown and look forward to welcoming you back again soon! Warm regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Gail A. Couples - Confirmed reviews ALL

Dear Gail, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to the two staff on the reception that provided great customer service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Dear Chrissy, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 1.5/5

Elizabeth C. Friends - Confirmed reviews ALL

I would love to talk to you further to discuss if you are open to feedback. We had a large group of people visiting the area for an event on Sunday. Some of us stayed 1 night some two. The facility and cleanliness is great and convienient. My only issues which became problimatic for all of us located in various rooms in different areas of the building. Sat night, the live music event aka staff Kareoke night got way out of hand. It was so loud and ran too late in my opinion. We had an early wake up call for a big sporting event at 6am the following morning. We train all year for this event and a good night sleep is essential. After traveling long distances to stay there we needed an early night. Initially the event seemed nice and welcoming, they were having a lovely time. We even sat in the bar to watch for a bit, and were invited to sing, we declined. That could have made it way worse if guests sang! We went to our rooms around 8.15pm. We hoped it would finish by 9pm. But as the volume increased, as the night got later it was highly annoying. I even recorded it from my bed and can hear every word being sung as if the music is right outside the door. They did finish around 10pm but them continued loud chatter and door closing/slaming and opening near what appears to be the kitchen and staff office of some sort. It echoed so loudly down those hall ways and we were not far from that end. Guests then returned and had long extremly noisey converstaions in the hall way out side the lifts in the early hours. Of course its harder to control guests and their behaviour. As a former Resort GM and manager of multiple businesses, I would expect more from a venue. If we wanted to stay in a pub with live music we would have. It was definately not expected at a Mecure with a cafe in the foyer. Perhaps an earlier start and finish time would work better for paying guests. Our fridge also broke down, which was fixed on the Sunday. But our food sat in the warmth over night and we needed to throw away some of our food that was in there. The rest of the stay was good and the staff were plesant. But both the fridge and the Staff party made for a negative experience. We stay every year at the same time and hope you reconsider live music events in future. Regards Elizabeth. Ps I still have the recording if you would like proof.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. I am sorry about the live music that happens once every couple of months on a Friday or Saturday night and finished just after 9:30pm. I am sorry we had let you down and very thankful that your group joined us that evening. We will take your feedback on board and we hope to welcome you back with a better service in the near future. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Harish K. Families - Confirmed reviews ALL

The hotel and staff were good, breakfast was a bit disappointing, lack of choices

Dear Harish, Thank you for sharing your feedback following your stay at Mercure Sydney Blacktown. We are pleased to hear that you enjoyed your stay and found our staff friendly and helpful. However, we are sorry to learn that breakfast did not meet your expectations due to the limited variety of choices available. Your feedback is important to us, and we will share your comments with our team as we continue to look for ways to improve our guests’ dining experience. We appreciate your feedback and hope to have the pleasure of welcoming you back to Mercure Sydney Blacktown for an even better stay in the future. Kind regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Uele B. Business - Confirmed reviews ALL

With many options available for accommodation in the area, we chose to stay at the Mercure Sydney Blacktown. Best decision we made. From the wonderful staff who made us feel welcomed to the comfortable stay. It was perfect for our needs. The rooms were clean and beds were comfortable. All inquiries were greeted with a smile and staff were always willing to help. This is a bonus. Only minutes away from the town centre as well as the entrance to highways, it was central and ideal for our business trip. We will definitely return in the future and will highly recommend to others. Happy customer :) Thanks Mercure Sydney Blacktown.

Dear Uele, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Ahmad N. A. Solo - Confirmed reviews ALL

Good room. Easy checkin, room service food ok. Drex on checkout nice guy

Dear Ahmad, Thank you for your wonderful feedback and perfect rating! We’re delighted to hear you enjoyed our friendly staff, comfortable room and easy check-in process. We’ll be sure to pass on your kind words to Drex, who will be pleased to know he made a positive impression during your checkout. We appreciate you choosing Mercure Sydney Blacktown and look forward to welcoming you back again soon! Warm regards, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Gail A. Couples - Confirmed reviews ALL

Staff were amazing especially the two lovely girls on Reception when we arrived. Our room was comfortable and met our needs although our shower needed maintenance.

Dear Gail, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to the two staff on the reception that provided great customer service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 2.0/5

Gabrielle R. Families - Confirmed reviews ALL

Disappointing Stay – Room 204 We were extremely disappointed with the cleanliness and overall condition of our room during our stay. The room was booked for three people, but the standard of cleanliness, the lack of basic amenities and the maintenance issues were not what we expected. The room had a double bed and a sofa bed, which was fine. However, when we opened the sofa bed, we found just a bare mattress with an eyelash extension on it, suggesting it had not been properly cleaned between guests. There was no mattress protector or bedding provided. When I asked for bedding, we were given just one doona, without a cover. The doona on the main bed was also uncovered. We were additionally only provided with two towels for three guests. The bathroom was another major concern. The shower head would not stay upright, even when tightened, and the seal appeared to be split, causing water to spray out. There was visible mould growing around this area, and the shower as a whole did not appear particularly clean. These issues raised concerns about the cleanliness and maintenance of the bathroom. Another issue was the ice machine located directly outside our room. It was used throughout the night and was quite loud, making it difficult to enjoy a peaceful stay. While we understand the need for an ice machine, placing it in a lobby or near the lifts, away from guest rooms, would be a much more considerate option, particularly for families travelling with children. We have photos documenting these issues and can provide them as evidence of the condition of the room. Overall, this was a very disappointing experience. We expect a hotel room to be properly cleaned, maintained and equipped for the number of guests it has been booked for. Unfortunately, room 204 fell well below those expectations. We hope management takes this feedback seriously and addresses these issues to ensure future guests do not have the same experience.

Dear Gabrielle, Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. The cleanliness, missing bedding and towels, bathroom maintenance issues, and noise from the ice machine are certainly not the standard we strive to provide. Please be assured that your concerns will be shared with our housekeeping and maintenance teams for review and appropriate action. We appreciate you bringing these matters to our attention and apologize for the disappointment and inconvenience caused. Kind regards, Drexler Barreto Duty Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Reina S. Couples - Confirmed reviews ALL

The room is cozy but the wall is thin. We could hear noises from next door. We could smell smoke coming into the room from the window (not well insulated). It was so bad even with the AC fan blazing, couldn’t flash it out. The breakfast is basic but sufficient. Staff is good.

Dear Reina, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. And i would like to sincerely apologise for the neighbour room's noises. We do have 24 hours staff who can assist you next time any concerns or issue arises. Thank you very much and we look forward to welcoming you back. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Greg M. Business - Confirmed reviews ALL

Great service, great staff. Plenty of parking. Great meal and atmosphere at the sports club next door. Excellent breakfast.

Dear Greg, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Camille Tongol Assistant Manager Mercure Sydney Blacktown

Customer review rating 3.0/5

Crystal S. Business - Confirmed reviews ALL

The fridge froze all my stuff so wasn’t happy. And no microwave?? That was annoying. My aircon was making a terrible noise so after calling the receptionist his solution was to turn it off… so no air con for three days. Wasn’t very pleasant experience.

Dear Crystal, Thank you for taking the time to share your feedback following your recent stay at Mercure Sydney Blacktown. While I am pleased to hear that you found our team friendly, I sincerely apologise for the issues you experienced with your minibar fridge and air conditioning, as well as the inconvenience caused by the absence of a microwave. I am particularly disappointed that the air conditioning issue was not properly resolved during your three-night stay. Simply advising you to turn it off was not an acceptable solution, and I will be following this up with our team to ensure such concerns are handled more effectively. Your feedback is valuable and will assist us in improving our facilities and guest experience. I hope we have the opportunity to welcome you back for a much more comfortable stay. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

David L. Families - Confirmed reviews ALL

Treated well by staff.warmly welcomed and comfortable stay.

Dear David, Thank you very much for the perfect score rating and wonderful review. I will share this with our team as we love serving our guests. We appreciate your feedback very much and we look forward to welcoming you back. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Kelly W. Families - Confirmed reviews ALL

No issues, the room is always clean and enough space for a few nights. Close with an easy drive to BISP

Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, found your room always clean and spacious. We hope to see you again very soon. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Jason A. Families - Confirmed reviews ALL

comfortable room in good location

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Drex who will be happy for your comments about him. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Bradley H. Families - Confirmed reviews ALL

Return stayer… will be back

Dear Bradley, Thank you for taking the time to complete the survey regarding your recent stay at Mercure Sydney Blacktown! We appreciate any and all feedback. I am pleased to hear that you enjoyed your stay. I will be passing it onto the team who helped make this happen and applaud them for providing you with great service. We hope to welcome you again in the future! Thank you, Maddison Carter Duty Manager

Customer review rating 4.0/5

Arif K. Friends - Confirmed reviews ALL

Everything was good

Dear Mr. K., Thank you for taking the time to complete the survey based on your recent stay with us. We appreciate any and all feedback. I am glad to hear that you were satisfied with your stay. Regarding the ALL App - I will let our marketing team know to see if there is something we can do to register the location against the currency to show correct pricing, however, I thank you for your understanding and cooperation with the issue. We hope to see you again in the future! Thank you, Maddison Carter - Duty Manager

Customer review rating 4.5/5

Kara T. Families - Confirmed reviews ALL

Staff go above and beyond. We found them very helpful as it was our first time staying. Location is great with options for food at the accommodation as well as just outside. Our room was very clean and comfortable. We would stay again

Dear Kara, Thank you for taking the time to review your recent stay with us at Mercure Sydney Blacktown. We appreciate any and all feedback. I am very pleased and grateful that you had an amazing experience with us. I will most definitely be passing it onto the team who helped with creating and setting the right standards. We look forward to seeing you in the future! Thank you, Maddi Carter - Duty Manager

Customer review rating 5.0/5

Christine K. Couples - Confirmed reviews ALL

As always a good stay

Dear Ms. K., Thank you for taking the time to review your previous stay with us. We appreciate any and all feedback. I am pleased to hear that everything was up to standard and you were satisfied with your stay! I will most definitely be passing it onto the team who helped during your stay. We look forward to welcoming you again soon. Thank you, Maddison Carter - Duty Manager

Customer review rating 4.5/5

Rob D. Families - Confirmed reviews ALL

The hotel was pretty much what you would expect, but the receptionists both on check in and check out were a breath of fresh air.

Dear Mr. D., Thank you for taking the time to review your most recent stay with us at Mercure Sydney Blacktown. We appreciate any and all feedback. I am glad to hear that our receptionists were welcoming and upheld our standard of our brand. I will most definitely be passing this onto the team. We hope to see you again on your next adventure. Thank you, Maddi Carter Duty Manager

Customer review rating 4.5/5

Jatinder V. Families - Confirmed reviews ALL

Great location for driving Sydney CBD lots of car parks around good breakfast staff was very nice and helpful. Clean and tidy rooms.

Dear Jatinder, Thank you for taking the time to share your experience from your previous stay. We appreciate any and all feedback to better the hotel for further guest experiences. I am pleased to hear that you enjoyed your stay. I thank you for acknowledging the staff and will be passing it on to the team to continue this same level of customer service that you received. We hope to see you again on your next journey. Thank you, Maddi Carter

Customer review rating 4.5/5

Gary I. Couples - Confirmed reviews ALL

Room was very clean and the larger bathroom was a pleasant surprise. Having access to the Workers Club allowed entertainment without the city driving.

Hi Gary, Thank you for your great review. We’re delighted to hear you found your stay excellent value for money and enjoyed our convenient location. It’s also wonderful to hear that your room was very clean and that the larger bathroom was a pleasant surprise. Our location next to the Workers Club is certainly a great benefit, with plenty of dining and entertainment options right on our doorstep. Thank you for choosing Mercure Sydney Blacktown. We look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager

Other web-users rate our hotel

  • 390 reviews 9.3/10 Location
  • 1,080 reviews 6.2/10 Room
  • 979 reviews 8/10 Service
  • 21 reviews 5.6/10 WiFi
  • 508 reviews 6/10 Cleanliness
  • 236 reviews 6/10 Breakfast
  • 212 reviews 4.7/10 Food
  • 5 reviews 4/10 Bar

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