Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,530 reviews

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Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,530 reviews

TripAdvisor Rating  2.8/5  35 reviews

Customer review rating 5.0/5

Miriama G. Families - Confirmed reviews ALL

Beautiful place. Love the bed and the shower.

Dear Miriama, Thank you very much for appreciating our humble hotel and we are happy you loved your stay. I totally agree with you, the bed and shower are wonderful, definitely good value. We hope to see you again soon. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 1.5/5

Myles A. Couples - Confirmed reviews ALL

The room had no proper wall-split or central air con. Instead there was a small portable unit on ratchet strapped tied to coffee table, that sounded like a jet engine taking off inside a metal drum. Even on the lowest fan speed it rattled, groaned and made a constant "tchk-tchk-tchk" noise from the compressor. Unable to sleep all night. "King bed" that was two singles joined Advertised and booked as a king, but it was blatantly two standard single mattresses shoved together under one giant fitted sheet. There's a rock-hard seam running right down the middle where they meet no zipper, no connector, just gap and lumps. If you roll over in your sleep (which you will, because it's uncomfortable), you feel like you're falling into a trench or climbing a small hill. Exposed electrical wiring in the hallways. Wires dangling from light sockets in hallways.

Dear Myles A., Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will definitely share your review to our team. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Jeff B. Couples - Confirmed reviews ALL

Good location, and handy to walk next door for dinner

Dear Jeff, Thank you for your wonderful review. I totally agree with you with the location is very close to public transport, and club next door very handy. We hope to see you again. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 0.5/5

John N. Couples - Confirmed reviews ALL

Couple but given a room with separate beds. Welcome drink was never provided (as advertized) Have utensils to use but no dishwashing soap provided You can here every doors opening and closing from another room/s Water leaking in the toiler bowl that gets noisy during bedtime

Dear John, Thank you for your review. I am sorry we let you down. I have shared your review with our team to better our services. In regards to your welcome drink, it will be available for Silver member and above. Even youre a classic member, our friendly staff can accommodate requests of any members. Please dont hesitate to approach them next time. Our reception is available 24 hours. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 2.0/5

Jagjit S. Friends - Confirmed reviews ALL

Aircon was too noisy been disturbing whole night and couldn't sleep, But Location was good

Dear Jagjit, Thank you for your review. Im sorry for the aircon, i have reported this to our maintenance team. We do have 24 hours reception that can assist you during your stay and can possibly room move to provide a more comfortable stay with our guest. We hope to welcome you back. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

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Other web-users rate our hotel

  • 426 reviews 9.4/10 Location
  • 1,210 reviews 6.2/10 Room
  • 1,001 reviews 7.6/10 Service
  • 32 reviews 4.1/10 WiFi
  • 573 reviews 5.8/10 Cleanliness
  • 229 reviews 5.7/10 Breakfast
  • 214 reviews 4.6/10 Food
  • 207 reviews 7/10 Value

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