Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,532 reviews

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Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,532 reviews

Customer review rating 4.0/5

Christine L. Families - Confirmed reviews ALL

our stay was great comfortable bed and very clean room

Customer review rating 3.0/5

Glenn H. Friends - Confirmed reviews ALL

staff not very helpful.

Customer review rating 1.5/5

Cenk O. Business - Confirmed reviews ALL

Air con wasn't working and not fixed, no feedback or follow up. Really bad relation

Dear Cenk, Thank you for taking the time to provide feedback on your stay. I am sorry to hear that it was not up to Mercure standards. I sincerely apologise for the issues you experienced during your stay. I will very much be passing this onto our reception to ensure that the level of service and communication is reached to guests' satisfaction. I hope you allow us to give us another opportunity, on your future endeavours, to show you the standards we uphold ourselves to. Thank you, Maddison Carter Assistant Manager

Customer review rating 5.0/5

Julian B. Couples - Confirmed reviews ALL

A great place to stay when you have business or other appointments in Western Sydney. Clean and comfortable. Loved being able to get drinks and pick up snacks etc from the reception area. Staff were wonderful, happily ready to see to your every need.

Dear Julian, I am so pleased to hear that you enjoyed your stay with us and lived up to the satisfaction. I will most definitely be passing it on to the team. We look forward to welcoming you back in the future on your next adventure. Thank you, Maddison Carter Assistant Manager

Customer review rating 3.0/5

Michael H. Business - Confirmed reviews ALL

There is nothing worse than self check in at any motel. I enjoy being greeted and a short engagement on arrival I struggled in from the heavy rain with bags, laptop etc. I then had to find glasses and enter my information on a touch screen. Then o had to find a staff member, which wasn’t easy, to ask a question about my booking. The room was lovely and clean and the bed was amazingly comfortable. The next day, breakfast was very mediocre. All up nothing to wow me or offer strong recommendations to colleagues.

Dear Michael Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your arrival experience did not meet your expectations. We understand that many guests value a warm personal welcome, and we apologise that the self check-in process felt impersonal and inconvenient, especially while arriving during heavy rain with luggage. Your comments regarding the difficulty in locating a staff member and your breakfast experience have also been noted and will be shared with the relevant teams for review and improvement. We are pleased to hear that you found your room lovely and clean and that the bed was comfortable. We appreciate your honest feedback as it helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again and provide a more positive stay in the future. Yours sincerely Loata Leano Senior Assistant Manager

Other web-users rate our hotel

  • 402 reviews 9.5/10 Location
  • 1,168 reviews 6.1/10 Room
  • 1,000 reviews 7.7/10 Service
  • 28 reviews 4.8/10 WiFi
  • 543 reviews 6/10 Cleanliness
  • 238 reviews 5.9/10 Breakfast
  • 223 reviews 4.9/10 Food
  • 203 reviews 6.5/10 Value

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