Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,483 reviews

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170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,483 reviews

TripAdvisor Rating  2.8/5  35 reviews

Customer review rating 0.5/5

Michelle Families - Confirmed reviews ALL

We stayed for two nights and unfortunately had a very disrupted experience due to extremely poor soundproofing. On the first night, we were woken up by loud noises from the neighbouring room (intimate activities) we could hear absolutely everything in clear detail. The reception staff were helpful and promptly moved us to another room with the same bed configuration. However, the second night was similarly disturbed. We could again hear the neighbours’ entire conversation and laughter word for word. Around 2am, when it was still ongoing, my husband went to reception to ask them to contact the guests and request they keep the noise down. I’ve stayed in many hotels, including several Mercure properties, and have always expected a certain standard of comfort and quality from this brand. Sadly, the walls here are paper-thin, I’ve never experienced sound insulation this poor in any hotel. If you need a proper night’s sleep (especially for an early start or important plans), I would not recommend this property. The staff were responsive when we complained, but the fundamental issue with noise insulation made the stay uncomfortable and far below what I expect from Mercure.

Dear Michelle Thank you for taking the time to share such detailed feedback about your stay. We are truly sorry to hear about the disruption you experienced and understand how frustrating and disappointing this must have been, particularly when you were expecting the level of comfort associated with the Mercure brand. While we’re pleased that our reception team was able to assist promptly by relocating you and responding to your concerns, we sincerely regret that the noise disturbances continued and impacted your ability to rest. This is certainly not the experience we aim to provide, and we appreciate you highlighting the issue regarding sound insulation, which has been noted and shared with our management team for further review. We value your loyalty to Mercure properties and are genuinely disappointed that this stay did not meet your expectations. Thank you for recognising the efforts of our staff, and we hope you will consider giving us another opportunity to restore your confidence in the future. Warm regards, Loata Leano Assistant Manager

Outstanding service

TripAdvisor rating 5.0/5

Maree H TripAdvisor review

Stayed at Mecure Blacktown. Staff are very friendly and helpful. Upgraded our room without hesitation. Lovely motel. Conveniently located to West Point shopping centre. Rooms are spacious and beds are very comfortable. Rooms are very clean. Very quiet area within motel. Reasonable priced. Amenities are very clean. Would highly recommend this motel to anyone staying in area.

Dear mareeh598, Thank you very much for your wonderful review and for choosing to stay with us at Mercure Sydney Blacktown. We’re delighted to hear that you experienced outstanding service and found our team friendly and helpful. It’s great to know you appreciated the room upgrade, the comfort of our spacious and quiet rooms, and the cleanliness of both the room and amenities. We’re also pleased our convenient location near Westpoint Shopping Centre added to your stay. Your recommendation truly means a lot to us and is a great encouragement to the entire team. We look forward to welcoming you back again soon. Warm regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Review

TripAdvisor rating 5.0/5

GrandTour34788206047 TripAdvisor review

Very good, good service from staff. Very clean room especially during Christmas time. Overall we had a good time during the dinner special

Dear GrandTour34788206047, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and that our team provided good service throughout your visit. It’s especially pleasing to know you found the room very clean and that you had a great time during our Christmas dinner special — the festive season is always a special time for us, and we’re glad we could be part of your experience. We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay. Warm regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

William S. Business - Confirmed reviews ALL

First experience with a hotel inside a sports club. Temporary membership gave me access to all the restaurant choices and casino. Rooms were clean with good beds

Dear William Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location, the variety of food options available through the club, and the added benefit of temporary membership during your stay. It’s wonderful to know that you found the rooms clean and the beds comfortable. We truly appreciate your feedback and hope to welcome you back again soon. Warm regards, Loata Leano Assistant Manager

Customer review rating 5.0/5

Nicole B. Couples - Confirmed reviews ALL

Quiet well appointed rooms, with great selection of food available close by and onsite.

Dear Nicole Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our quiet, well-appointed rooms and the great selection of food available both onsite and nearby. It’s great to know we could provide a comfortable home base for your stay. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Loata Leano Assistant Manager

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Other web-users rate our hotel

  • 412 reviews 9.3/10 Location
  • 1,201 reviews 6.1/10 Room
  • 985 reviews 7.7/10 Service
  • 34 reviews 4.4/10 WiFi
  • 576 reviews 5.9/10 Cleanliness
  • 228 reviews 5.9/10 Breakfast
  • 215 reviews 4.4/10 Food
  • 11 reviews 6.9/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.