Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,556 reviews

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170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,556 reviews

Customer review rating 5.0/5

De H. M. Business - Confirmed reviews ALL

Great location. Comfy bed. Large modern rooms. Bathroom clean, bright & modern. Breakfast is great. With a tavern next door, eating out was easy & servced great meals.

Dear M., Thank you so much for your fantastic 10/10 review — we truly appreciate your wonderful feedback. I’m delighted to read that you enjoyed our location, comfortable beds, and the spacious modern rooms. It’s also great to know the bathroom presentation and breakfast met your expectations, and that having the tavern next door made dining easy and enjoyable during your stay. We genuinely appreciate your support and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

John L. Couples - Confirmed reviews ALL

Excellent room. Terrible pillows - way too large - smart hotels have one harder and one softer, both smaller than yours. The toilet brush - what are you thinking?????? I either clean the bowl with my hand, without a brush, or leave it dirty. Which of those two do you think I like??? I should give you a 1 just for this. It is a massive issue. I'll bet you have one at home.

Dear John, Thank you for your candid feedback and for your 7/10 rating. I do appreciate you taking the time to outline both the positives and the areas where we fell short. I’m very pleased to read that you found the room excellent — that is certainly encouraging for the team. Regarding the pillows, thank you for the constructive suggestion. Guest comfort is extremely important to us, and your comment about offering a mix of firmer and softer, smaller-sized pillows is valid. We do have alternative pillow options available upon request, however your feedback highlights that we should communicate this more clearly. With respect to the toilet brush, I understand your frustration. Our current setup aligns with brand standards; however, guest practicality and comfort are equally important. Your comments will be reviewed internally as part of our ongoing evaluation of in-room amenities. Thank you again for your honest feedback. It assists us in identifying areas where we can improve the overall guest experience. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

David D. Business - Confirmed reviews ALL

Great Room nice staff

Dear David, Thank you very much for your 9/10 rating and for sharing your feedback. I’m delighted to hear that you enjoyed the room and found our staff to be nice and welcoming — I will be sure to pass your kind comments on to the team. I do apologise for the inconvenience caused by the missing TV remote control. That should have been checked prior to your arrival, and I understand how frustrating it would have been not being able to watch TV during your stay. This has been reinforced with our housekeeping team to ensure remotes are properly checked and in place for future guests. We appreciate your feedback and hope to welcome you back to Mercure Sydney Blacktown again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 1.0/5

Lorna K. Families - Confirmed reviews ALL

Charlie at reception desk was excellent but everything else was substandard. The room was a disabled one but not requested or needed. This meant there was no bench space in the bathroom. There was no place to put a towel next to the handbasin. The toilet was not flushing properly all the time. The room was clean so no issues with housekeeping. The room was next to the lift and there was no soundproofing so I heard every lift movement up and down three floors. My smart phone was out of action so I had no way of accessing room service menu or hotel information. Charlie let me look at her phone and I ordered at reception. In the shower there was no obvious signs to delineate hot and cold taps so it was trial and error. There were no instructions on how to turn on the air conditioning and even Charlie had to resort to trial and error and it did eventually turn on. Not a good experience

Dear Lorna, Thank you for taking the time to provide detailed feedback following your recent stay. I’m very sorry to read that your experience did not meet expectations. Firstly, I am pleased to hear your kind comments about Charlie at reception. I will ensure your feedback is shared with her, as it is wonderful to know she provided excellent assistance and support during your stay. That said, I sincerely apologise for the number of issues you encountered. Being allocated an accessible room when it was not requested, particularly when it did not suit your needs due to limited bench space, should have been avoided where possible. I also regret the inconvenience caused by the toilet flushing inconsistently and the noise from the lift impacting your comfort. Your comments regarding the lack of clear instructions for the shower controls and air conditioning are also noted. Guests should not need to rely on trial and error to operate room facilities, and we will review the clarity of our in-room information and equipment settings accordingly. We also understand that relying solely on digital access for room service and hotel information can be challenging if a personal device is unavailable. Your feedback highlights the importance of ensuring accessible alternatives are clearly available. Thank you again for your honest feedback. While I regret that your stay was not a positive one overall, your comments assist us in identifying areas where we can improve. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Teri K. Families - Confirmed reviews ALL

Friendly staff, clean room work comfortable beds

Dear Teri, Thank you very much for a high rating and kind review. We hope to see you again in the near future. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Other web-users rate our hotel

  • 425 reviews 9.4/10 Location
  • 1,218 reviews 6.1/10 Room
  • 1,001 reviews 7.6/10 Service
  • 33 reviews 5/10 WiFi
  • 579 reviews 5.7/10 Cleanliness
  • 229 reviews 5.8/10 Breakfast
  • 213 reviews 4.8/10 Food
  • 208 reviews 6.9/10 Value

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