Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,574 reviews

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170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,574 reviews

Customer review rating 2.5/5

Tom L. Business - Confirmed reviews ALL

Stayed for 1 week on business. The staff were amazing, but the breakfast buffet food was terrible and it was hard to find a clean table of a morning. Seemed to be understaffed and unable to keep up.

Dear Tom, Thank you for taking the time to share your feedback following your recent stay with us. I’m very pleased to hear your kind comments about our team – I will be sure to pass this on, as they will greatly appreciate the recognition. That said, I am genuinely sorry to hear about your experience with the breakfast service. Your feedback regarding the quality of the buffet and the difficulty in finding a clean table is certainly not the standard we aim to deliver. It does sound like we fell short during busy periods, and I apologise for the inconvenience this caused. Please be assured we are reviewing both our breakfast offering and staffing levels to ensure we can better manage demand, maintain cleanliness in the dining area, and improve the overall experience for our guests. We appreciate your honest feedback, as it helps us identify where we need to improve, and we do hope to welcome you back for a more consistent and enjoyable stay in the future. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Richard P. Business - Confirmed reviews ALL

If what you are looking for is a comfortable room, friendly staff and a good breakfast the Mercure Blacktown ticks the boxes

Dear Richard P., Thank you for taking the time to share your feedback. I’m delighted to hear that you found the rooms comfortable, enjoyed the breakfast, and experienced friendly service from our team. It’s great to know we were able to tick the boxes for what you were looking for during your stay. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager

Customer review rating 1.5/5

Benjamin D. Business - Confirmed reviews ALL

Room ok, functional & everything works. Elevator dodgy, lights flashing, door closed on me, jerks about. Meals/food very average (at best). Staff good, standout is Maddi, very helpful, smiling, made to feel welcome & she tried her best with everything.

Dear Benjamin D., Thank you for taking the time to share your feedback. While I’m pleased to hear that you found the room functional and that our team, particularly Maddi, made a positive impression, I am sorry to read about the issues you experienced during your stay. Your comments regarding the lift are concerning, and I apologise for the experience you had. Please be assured this will be followed up with our maintenance team as a priority to ensure the safety and reliability of our equipment. I also appreciate your feedback regarding the food offering, and I will be reviewing this with our Food & Beverage team to identify areas for improvement. Thank you again for your feedback and for recognising Maddi’s efforts — I will be sure to share your kind words with her. We hope to have the opportunity to welcome you back for a much-improved experience. Kind regards, Stephen Cossetto General Manager

Customer review rating 5.0/5

Eric R. Business - Confirmed reviews ALL

was very comfortable

Dear Eric R., Thank you for taking the time to share your feedback. I’m delighted to hear that you found your stay very nice and comfortable, and that our team made a positive impression. It’s great to see this recognised. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager

Customer review rating 4.0/5

Terry S. Business - Confirmed reviews ALL

Front desk staff very friendly and professional.

Dear Terry S., Thank you for taking the time to share your feedback. I’m pleased to hear that you found your room comfortable and that our front desk team were friendly and professional throughout your stay. It’s great to see this recognised. We truly appreciate your comments and look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager

Other web-users rate our hotel

  • 406 reviews 9.4/10 Location
  • 1,184 reviews 6.1/10 Room
  • 1,002 reviews 7.8/10 Service
  • 32 reviews 5.1/10 WiFi
  • 564 reviews 5.8/10 Cleanliness
  • 231 reviews 5.9/10 Breakfast
  • 214 reviews 5.1/10 Food
  • 199 reviews 6.7/10 Value

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