Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.9/5 1,535 reviews

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Mercure Sydney Blacktown - Image 1
Mercure Sydney Blacktown - Image 2
Mercure Sydney Blacktown - Image 3
Mercure Sydney Blacktown - Image 4
170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Spacious wheelchair-accessible room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with a King bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with two Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious and modern executive room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious family room with 1 King and 2 Single beds, featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
5
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 143 rooms
  • 6 rooms for people with reduced mobility
  • 2 family rooms
  • 2 connecting rooms
  • 143 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Board games available
  • Green area
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Cafe
Classifications & labels
2024
Capacity
60
Accessibility
Accessible service
2148 Arndell Park, Australia
Telephone +61 2 8111 7100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Light menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Mercure Sydney Blacktown offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,535 reviews

Customer review rating 5.0/5

Colleen M. Solo - Confirmed reviews ALL

Dear Colleen, Thank you for taking the time to leave a review on your previous stay with us at Mercure Sydney Blacktown. We really appreciate any and all feedback. I am very happy to hear that you enjoyed your stay with us; I will most definitely be passing it onto the team. We hope to see you again on the next adventure. Thank you, Maddison Carter Duty Manager

Customer review rating 1.0/5

Leah D. Families - Confirmed reviews ALL

Dear Leah, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced during your stay. We understand how disappointing and frustrating it would have been to encounter problems with the bathroom access, TV and casting service, as well as the extended wait for your room service order. We are particularly sorry that your meal did not meet expectations, with the rice being undercooked and the steak overcooked. We also apologize for the cleanliness issue you encountered in the bathroom. These are not the standards we strive to maintain at Mercure Sydney Blacktown. Your feedback has been shared with the relevant departments and management team so that these matters can be reviewed and addressed appropriately. We are pleased to hear that our reception team were friendly and helpful, and we appreciate you recognizing their efforts. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the experience you should have received on this occasion. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

David C. Families - Confirmed reviews ALL

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 3.0/5

Kelsea C. Couples - Confirmed reviews ALL

Dear Kelsea Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and comfortable, although we are sorry that the bed arrangement did not meet your expectations. As this was a day-use room booking, the room type and bedding configuration are subject to availability on the day. We understand that you had booked a queen bed and apologise that we were unable to provide this configuration during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back and provide a more suitable room arrangement next time. Yours sincerely Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Mat T. Families - Confirmed reviews ALL

Dear Mat, Thank you for your fantastic 100/100 rating and for your wonderful comments. We are delighted to hear that you enjoyed our service and convenient location. It is especially pleasing to know that Sher and the team consistently went above and beyond to make your stays enjoyable. We will be sure to share your kind recognition with Sher and the rest of the team. We truly appreciate your support and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Dear Colleen, Thank you for taking the time to leave a review on your previous stay with us at Mercure Sydney Blacktown. We really appreciate any and all feedback. I am very happy to hear that you enjoyed your stay with us; I will most definitely be passing it onto the team. We hope to see you again on the next adventure. Thank you, Maddison Carter Duty Manager

Customer review rating 1.0/5

Leah D. Families - Confirmed reviews ALL

Locked out of bathroom, TV didn’t work, air cast didn’t work, ordered room service waiting 45-50 minutes and nothing called reception and the ticket had not printed so then had to wait another 40 minutes. Ordered a special with fried rice - received under cooked white rice also ordered a medium rare steak which was over cooked. Left over half the food, bathroom floor was filthy. The reception staff were nice though.

Dear Leah, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced during your stay. We understand how disappointing and frustrating it would have been to encounter problems with the bathroom access, TV and casting service, as well as the extended wait for your room service order. We are particularly sorry that your meal did not meet expectations, with the rice being undercooked and the steak overcooked. We also apologize for the cleanliness issue you encountered in the bathroom. These are not the standards we strive to maintain at Mercure Sydney Blacktown. Your feedback has been shared with the relevant departments and management team so that these matters can be reviewed and addressed appropriately. We are pleased to hear that our reception team were friendly and helpful, and we appreciate you recognizing their efforts. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the experience you should have received on this occasion. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

David C. Families - Confirmed reviews ALL

late booking experience from front counter to next day check very good

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 3.0/5

Kelsea C. Couples - Confirmed reviews ALL

The stay was ok clean room just bed

Dear Kelsea Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and comfortable, although we are sorry that the bed arrangement did not meet your expectations. As this was a day-use room booking, the room type and bedding configuration are subject to availability on the day. We understand that you had booked a queen bed and apologise that we were unable to provide this configuration during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back and provide a more suitable room arrangement next time. Yours sincerely Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Mat T. Families - Confirmed reviews ALL

Sher and the staff always go above and beyond to provide a great experience.

Dear Mat, Thank you for your fantastic 100/100 rating and for your wonderful comments. We are delighted to hear that you enjoyed our service and convenient location. It is especially pleasing to know that Sher and the team consistently went above and beyond to make your stays enjoyable. We will be sure to share your kind recognition with Sher and the rest of the team. We truly appreciate your support and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Matthew G. Couples - Confirmed reviews ALL

The breakfast was ok but Aaron worked really hard on his own that morning we had breakfast there. The food was average

Dear Matthew G., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback and I will share your comments with Aaron. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 4.5/5

Jackson M. Couples - Confirmed reviews ALL

Connected to Bowling club enable easy to take neal

Customer review rating 2.5/5

Julie F. Couples - Confirmed reviews ALL

Buffet was terrible. Filipino ? Food was slop i would feed to pigs. Breakfast has not changed for years and definitely not worth the price charged(couldn't and wouldnt eat there again).

Dear Julie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Camille Tongol Duty Manager Mercure Syndey Blacktown

Customer review rating 4.5/5

Meridith M. Business - Confirmed reviews ALL

The rooms are a good size and comfortable. The staff are all amazing and friendly. There's plenty of parking and it's easy to find.

Dear Meridith, Thank you for taking the time to share your wonderful feedback and for awarding Mercure Sydney Blacktown a score of 90. We are delighted to hear that you found your room spacious and comfortable and that our location and ample parking added to the convenience of your stay. Most importantly, it is fantastic to hear that you found our team to be amazing and friendly. Providing warm and welcoming service is something we are very proud of, and I will be pleased to share your comments with the entire team. Thank you again for choosing Mercure Sydney Blacktown. We truly appreciate your feedback and look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Andrew M. C. Business - Confirmed reviews ALL

9 out of 10 - always clean. friendly and helpful staff. Would be nice if there were tomatoes and mushrooms on the buffet breakfast, otherwise, really great experience.

Dear Andrew, Thank you for your continued loyalty to Mercure Sydney Blacktown and for taking the time to share your feedback with us. We are delighted to hear that you consistently enjoy your stays and particularly appreciate the cleanliness of the hotel and the friendly, helpful service provided by our team. It is always especially rewarding to receive positive feedback from our returning guests. Thank you also for your suggestion regarding tomatoes and mushrooms on the breakfast buffet. Feedback like this is extremely valuable, and I will certainly share your comments with our Food & Beverage team as we continue to review and enhance our breakfast offering. We truly appreciate your ongoing support and look forward to welcoming you back to Mercure Sydney Blacktown for another great stay very soon. Warm regards, Stephen Cossetto General Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Therese W. Families - Confirmed reviews ALL

The fridge in the cupboard was left ajar and due to the heat generated in the cupboard I had to throw contents of fridge out. Another day I returned back to motel after being out all day to find my room door wide open. All my belongings appeared to be there but it was very upsetting.

Dear Therese, Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your review to our housekeeping team to address the issue and for training and development. Thank you. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 1.5/5

Guang Y. Friends - Confirmed reviews ALL

The triple bed room was in an uncleared state when we checked in. There was dust on the plate and stain on the spoon and the tissue box was nearly empty. The triple bed room was in an uncleared state when we checked in. There was dust on the plate and stain on the spoon and the tissue box was nearly empty. AC was a bit noisy and so was the room facing the worker club. We were lucky as the live music stopped after 11pm so that we finally could have some good sleep.

Dear Guang, Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your review with our housekeeping team for training and development. Thank you. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Robert G. Business - Confirmed reviews ALL

Rooms tidy and very comfortable. This was only for an overnight stay. Thank you

Dear Robert, Thank you for a perfect score and review! Showing how you had a great with us. Even short for an overnight stay, we are still happy you appreciated our kind service and great accommodation. Certainly looking forward to welcoming you back. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Anthony C. Business - Confirmed reviews ALL

Very easy check in and check out. Clean and comfortable rooms and facilities. Plenty of parking available and great meal options close by.

Dear Anthony, We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Chris C. Solo - Confirmed reviews ALL

The manager was very helpful. She changed my room to help considering I was on crutches, & so I would have less distance to travel to the club. She assisted me with my luggage to my room also. I would like to personally thank her for showing care in her guests by also getting me some ice in a bag for my leg which was quite swollen whilst I awaited my room to be ready, thank you.

Dear Chris, Thank you very much for your kind review. We are glad you had a great stay with us and our manager assisted you during your stay. We hope to welcome you back. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

Happy with most things payed for king size bed queen in room, when tourist group staying they should have a separate breakfast area no seating

Dear Peter, Thank you very much for your review. Im glad you enjoyed the comfortable room and bed. Great idea as well regarding the groups. I will share this with our team for training and development. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Michael H. Business - Confirmed reviews ALL

It seems that the customer is not the treason for being there

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Fred M. Business - Confirmed reviews ALL

All staff Sheri & Maddie & the Assisted Manager are very good to me. I also meet the GM & he was very happy to see me.

Dear Fred, Thank you for your wonderful 100% rating and for sharing such lovely feedback with us. We’re delighted to hear that Sher, Maddie, our Assistant Manager, and the rest of our team have looked after you so well. It’s also wonderful to know that you enjoyed meeting our General Manager and felt so warmly welcomed by the team. Your kind words mean a great deal to all of us, and we look forward to seeing you again soon at Mercure Sydney Blacktown. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Damian O. Business - Confirmed reviews ALL

Experience was very good. I look forward to coming back

Dear Damian, Thank you for your positive feedback and for rating your experience so highly. We’re pleased to hear that you had a comfortable stay and found our reception team polite and helpful. It’s wonderful to know that you enjoyed your experience and are looking forward to returning. We look forward to welcoming you back to Mercure Sydney Blacktown on your next visit. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Neville L. Solo - Confirmed reviews ALL

Very convenient

Dear Neville, Thank you for your wonderful 100% rating! We’re delighted to hear that you found your stay with us very convenient. We truly appreciate your feedback and look forward to welcoming you back to Mercure Sydney Blacktown in the future. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Other web-users rate our hotel

  • 385 reviews 9.4/10 Location
  • 1,080 reviews 6/10 Room
  • 973 reviews 7.9/10 Service
  • 23 reviews 4.9/10 WiFi
  • 507 reviews 5.9/10 Cleanliness
  • 227 reviews 6.1/10 Breakfast
  • 207 reviews 4.5/10 Food
  • 196 reviews 6.7/10 Value

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