Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.8/5 1,468 reviews

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170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

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Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,468 reviews

TripAdvisor Rating  2.7/5  33 reviews

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

Rooms were good. Clean and tidy and conveniently located. Staff were extremely welcoming and helpful.

Dear Graham Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your stay and found the rooms clean, tidy, and conveniently located. Our team will be so pleased to know their welcoming and helpful service made a positive impact on your visit. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon. Kind regards Loata Leano Assistant Manager

Customer review rating 2.5/5

Kathleen C. Families - Confirmed reviews ALL

I had purchased three separate rooms, all with different requirements (accessible, twin, double). The rooms were a gift for my family following a difficult and busy period. I wasn’t keen on the self check in process. The family members saw the room coats (not ideal as a gift), had to sign in three separate times, couldn’t tell which key was the accessible room, receptionist was busy helping a bus load of people who arrived just before us. Only one lift - not ideal with wheelchair and luggage. Long waits to get to our room. Room was okay - shower door in two of the rooms did not close causing bathroom to flood when shower was in use. Breakfast area wasn’t ideal for wheelchair access. Also had an automatic vacuum cleaning floor which was not disability friendly. Parking was free and sufficient - room clean enough although kettle was dirty.

Dear Kathleen Thank you for taking the time to share your feedback, and I am truly sorry to hear that your family’s stay did not meet expectations—especially when the rooms were intended as a thoughtful gift during a difficult period. We understand how important this occasion was, and I apologise that several aspects of the experience fell short. I’m sorry for the inconvenience caused by the self check-in process. We understand that the multiple sign-ins, visible room rates, and difficulty identifying the accessible room can be frustrating, particularly when you were hoping for a smooth and discreet arrival for your family. We also apologise that our team member was managing a large arrival at the time and could not assist you more promptly. We acknowledge the limitations of having only one lift, and we understand how this can impact guests travelling with a wheelchair and luggage—thank you for highlighting this. Regarding the rooms, I apologise for the shower door issues that led to water leaking in two of the bathrooms. This is certainly not the standard we aim for, and we will ensure our Maintenance team checks and addresses this immediately. Thank you as well for bringing the condition of the kettle to our attention—this will be followed up with Housekeeping. I’m also sorry that the breakfast layout was not ideal for wheelchair access, and that the automated vacuum created additional difficulty. Your comments are extremely valuable, and we will review the setup to ensure better accessibility and comfort for all guests. On a positive note, I am glad to hear that the free parking and overall room cleanliness were satisfactory, but I understand that this does not outweigh the other challenges you experienced. We truly appreciate your feedback, and we are committed to improving in the areas you have mentioned. If you are open to giving us another opportunity in the future, we would welcome the chance to provide a much better experience for you and your family. Kind regards Loata Leano Assistant Manager

Customer review rating 2.5/5

Sathyamurthy M. Business - Confirmed reviews ALL

Door key was not working. I went twice to reception again and again. Once I asked to come and open the Room, then they diagnosed the Battery has been drained in the Lock key Mechanism. I was soo tired on that day. It was late night and almost I had to wait for an Hour to get into the room. If they would have checked the Battery condition, that would not have spoiled my time. And Battery doesn't drain within a day and the Locking Mechanism is having an Alarm Indication for low battery as well. Their Negligence made me to suffer.

Dear Sathyamurthy Thank you for sharing your feedback, and I am truly sorry for the inconvenience you experienced during your stay. What you described is certainly not the standard of service we aim to provide, and I sincerely apologise for the frustration and delay caused, especially so late at night when you were already tired. Your door lock should have worked without issue, and I regret that you had to return to Reception multiple times and wait for the room to be accessed. You are absolutely right—lock batteries do not drain suddenly, and there is normally a low-battery indication. This should have been identified earlier, and I apologise that it was not addressed before your arrival. Your time should never have been impacted due to something that could have been prevented with proper maintenance, and I understand how disappointing this experience must have been for you. Please rest assured that we are addressing this matter with our Maintenance team to ensure more thorough checks are carried out and to prevent similar incidents from occurring in the future. Thank you again for bringing this to our attention. We appreciate your patience, and we hope you will consider giving us another opportunity to provide you with a much smoother and more comfortable stay. Kind regards Loata Leano Assistant Manager

Customer review rating 3.5/5

Michelle R. Solo - Confirmed reviews ALL

Bathroom still had hair in it particularly shower

Dear Michelle Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room lovely. However, we sincerely apologise that the bathroom was not cleaned to our usual standards, particularly with hair left in the shower. This is certainly not the experience we aim to provide, and we will be addressing this with our housekeeping team to ensure it does not happen again. We appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back for a more seamless stay. Kind regards Loata Leano Assistant Manager

Customer review rating 4.5/5

Kevin T. Business - Confirmed reviews ALL

This is a well located, clean and organised hotel. It has everything you need for a short or extended break in Sydney.

Dear Kevin T. Thank you for your wonderful feedback. We’re delighted to hear that you had a great stay and found our hotel to be well located, clean, and well organised. It’s also lovely to know that our facilities met your needs for both a short or extended stay in Sydney. Your kind comments are truly appreciated. We look forward to welcoming you back again soon. Kind regards, Loata Leano Assistant Manager

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Other web-users rate our hotel

  • 411 reviews 9.3/10 Location
  • 1,201 reviews 6.1/10 Room
  • 985 reviews 7.6/10 Service
  • 34 reviews 4.2/10 WiFi
  • 574 reviews 5.8/10 Cleanliness
  • 232 reviews 5.7/10 Breakfast
  • 220 reviews 4.3/10 Food
  • 10 reviews 6/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.