Mercure Sydney Blacktown 4 stars

Customer review rating (ALL Rating) 3.9/5 1,540 reviews

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Mercure Sydney Blacktown - Image 1
Mercure Sydney Blacktown - Image 2
Mercure Sydney Blacktown - Image 3
Mercure Sydney Blacktown - Image 4
170 Reservoir Road, 2148 ARNDELL PARK, Australia

Description

Hotel extras

  • Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club

  • 143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi

  • Versatile meeting room to create your ideal event

  • Convenient on-site guest laundry and dry cleaning facilities

  • 24-hour reception to assist you around the clock

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Spacious wheelchair-accessible room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with a King bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with two Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious and modern executive room with a Queen bed featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious family room with 1 King and 2 Single beds, featuring a mini fridge and kettle. Enjoy added amenities such as a safe, dining table, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
5
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

Telephone
Fax +61 2 8609 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 143 rooms
  • 6 rooms for people with reduced mobility
  • 2 family rooms
  • 2 connecting rooms
  • 143 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Board games available
  • Green area
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Cafe
Classifications & labels
2024
Capacity
60
Accessibility
Accessible service
2148 Arndell Park, Australia
Telephone +61 2 8111 7100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Light menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Mercure Sydney Blacktown offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,540 reviews

Customer review rating 5.0/5

Petra S. Solo - Confirmed reviews ALL

Dear Petra, Thank you so much for your wonderful 100/100 review and for continuing to choose Mercure Blacktown as your regular place to stay. We are delighted to hear that you consistently enjoy your stays with us and that our Guest Services, Front Desk, Housekeeping, and Culinary teams continue to make you feel so welcome and well looked after. It is especially pleasing to know that our team is able to accommodate your needs and make your stays as comfortable as possible. We will certainly share your kind comments with the entire team, including “Cheffy” — we’re sure they will be thrilled to know that your eggs are made perfectly every time! Your loyalty and recommendation mean a great deal to us. We look forward to welcoming you back again soon and continuing to provide the friendly, personalised service you have come to expect. Warm regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Abhai S. Couples - Confirmed reviews ALL

Dear Abhai, Thank you for taking the time to share your feedback and for your 90/100 rating. We are delighted to hear that you enjoyed our central location, comfortable room, and overall stay. It is also wonderful to know that you received a warm welcome at reception and experienced good service from our team. We truly appreciate your kind comments and look forward to welcoming you back to Mercure Blacktown for another enjoyable stay. Warm regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Ameen S. Couples - Confirmed reviews ALL

Dear Ameen S., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 3.5/5

Brett B. Business - Confirmed reviews ALL

Dear Brett B., Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 4.0/5

Mark A. Friends - Confirmed reviews ALL

Dear Mark A., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Dear Petra, Thank you so much for your wonderful 100/100 review and for continuing to choose Mercure Blacktown as your regular place to stay. We are delighted to hear that you consistently enjoy your stays with us and that our Guest Services, Front Desk, Housekeeping, and Culinary teams continue to make you feel so welcome and well looked after. It is especially pleasing to know that our team is able to accommodate your needs and make your stays as comfortable as possible. We will certainly share your kind comments with the entire team, including “Cheffy” — we’re sure they will be thrilled to know that your eggs are made perfectly every time! Your loyalty and recommendation mean a great deal to us. We look forward to welcoming you back again soon and continuing to provide the friendly, personalised service you have come to expect. Warm regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Abhai S. Couples - Confirmed reviews ALL

Very well received at the reception, good service

Dear Abhai, Thank you for taking the time to share your feedback and for your 90/100 rating. We are delighted to hear that you enjoyed our central location, comfortable room, and overall stay. It is also wonderful to know that you received a warm welcome at reception and experienced good service from our team. We truly appreciate your kind comments and look forward to welcoming you back to Mercure Blacktown for another enjoyable stay. Warm regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Ameen S. Couples - Confirmed reviews ALL

Friendly receptionist Drex in the morning Camille at night. Room perfect and food room delivered better than club food

Dear Ameen S., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 3.5/5

Brett B. Business - Confirmed reviews ALL

Hotel overall wasn't too bad, but the rooms are getting very run down. Service to the rooms is lacking with soap not replaced, kettle was not in working order and coffee cups not replaced daily. Cups for tea/coffee are also old plastic only, not glass or ceramic provided.

Dear Brett B., Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 4.0/5

Mark A. Friends - Confirmed reviews ALL

Well located. Comfortable stay.

Dear Mark A., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 3.0/5

Kevin T. Business - Confirmed reviews ALL

I find it hard to believe that the tea bags and milk don't get replace each day and this time I thought my bathroom could have been cleaner it looked like the floor was never moped from the pervious guest

Dear Kevin, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We take your comments regarding the replenishment of tea bags and milk, as well as the cleanliness of the bathroom floor, very seriously. This is not the standard of cleanliness and service we aim to provide at Mercure Sydney Blacktown. Your feedback has been shared with our Housekeeping team so we can review these areas and ensure the appropriate standards are consistently maintained. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more enjoyable experience on your next visit. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 3.5/5

Gaye K. Families - Confirmed reviews ALL

Handy location, sadly badly in need of renovations. Power panel not fitted or sealed on wall, rubbish bin in pieces at the bottom, shower curtain doesn’t reach the whole way around resulting in wet floor whichever way you pulled it. Disability seat in need of strip down and repaint. Bed was comfortable, room was clean

Dear Gaye, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found our location convenient, the room clean, and the bed comfortable. However, we are disappointed to learn of the maintenance issues you encountered, including the power panel, damaged rubbish bin, shower curtain and condition of the disability seat. We sincerely apologise that these issues impacted your experience. Your comments have been shared with our Maintenance and Housekeeping teams for review and follow-up. We appreciate you bringing these matters to our attention, as feedback such as yours helps us identify areas requiring attention and improvement. We hope to have the opportunity to welcome you back to Mercure Sydney Blacktown and provide you with a more comfortable and enjoyable stay. Kind regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Cathy P. Families - Confirmed reviews ALL

Easy check-in, well serviced rooms, accomodating staff and easy check-out!

Dear Cathy P., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 4.5/5

Kylie C. Business - Confirmed reviews ALL

Stayed for work and was very comfortable and affordable

Dear Kylie C., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loata Leano Senior Assistant Manager

Customer review rating 1.5/5

Virginia T. Couples - Confirmed reviews ALL

I booked my stay through booking.com back in April. My booking was for Thursday 3 to Sunday 6 September. I don’t usually pay in full on that site but for some reason that happened this time. $800+. We then decided we’d like to come earlier so I went back on booking.com and amended my booking to include the Tuesday and Wednesday the 1st and 2nd September. For some reason I got charged for a whole new booking of 5 days. I’m now out of pocket by $1900+. I’ve contacted on chat both the hotel and the booking site and have got nowhere. Then I had an accident and couldn’t come anyway. Not happy at all.

Dear Virginia, Thank you for taking time to put a review for the hotel even you didnt stayed with us. Youre booking was a No Show and booked directly through booking. com. I have spoken to you on the phone to ask you to contact them as you booked a prepaid non refundable rate. You then amended your stay and changed the dates to come earlier. A couple of staff called you on the day of arrival and cant reach you neither any messages or calls from you that you are not arriving. We still saved the room for you taking in consideration that you will arrive later. We tried our best to contact you but still No showed and the request you sent to Booking. com was late already for them to refund you. I am sorry this happened and if ever in the future you would like to stay with us again, please contact me directly to assist you. Thank you very much. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Jeffery D. Families - Confirmed reviews ALL

Very clean, shower curtain in bathroom was ineffective

Dear Jeffery, Thank you kindly for your time to leave us a review. I am glad you found the hotel and room clean. Thank you for sharing your concern about the shower curtain. You stayed in one of our wheelchair accessibility as per your request and the design of the bathroom was made to give more comfort for guests using wheelchairs. We hope to see you again soon and please let us know if you would like us to allocate you a standard room if not requiring access. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 5.0/5

Wendy D. Solo - Confirmed reviews ALL

Staff were amazing ! Anything I asked for was accomodated. They were knowledgeable and helpful. I was travelling from Melbourne and unsure of the area. I appreciated their willingness and friendly manner towards a tourist 😊 Great customer service guys 🥇✅

Dear Wendy Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that our team made you feel welcome and were able to assist with everything you needed during your visit from Melbourne. It’s especially lovely to know that their local knowledge, helpfulness and friendly service made exploring an unfamiliar area a little easier. Your kind words mean a lot to the entire team, and we’ll be sure to share them. We hope to have the pleasure of welcoming you back to Mercure Sydney Blacktown again soon! Warm regards, Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Maureen T. Families - Confirmed reviews ALL

Location and facilities excellent. Staff friendly and helpful

Dear Maureen, Thank you for your fantastic 100/100 rating and for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location and facilities, and that you found your stay very comfortable. It’s especially pleasing to know that our friendly and helpful team contributed to a positive experience. We truly appreciate your kind words and look forward to welcoming you back to Mercure Sydney Blacktown again soon! Kind Regards, Camille Tongol Duty Manger Mercure Sydney Blacktown

Customer review rating 5.0/5

Mary B. Families - Confirmed reviews ALL

Well located and the staff are very friendly and help you. The rooms are cleaned daily for you. Kids love the free Pop Corn machine

Dear Mary Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location, daily housekeeping service, and especially the friendly and helpful service from our team. It’s also wonderful to know the kids enjoyed our complimentary popcorn machine – it’s always a favourite! 🍿😊 Thank you for choosing to stay with us, and we look forward to welcoming you and your family back to Mercure Sydney Blacktown again soon. Warm regards, Loata Leano Senior Assistant Manager

Customer review rating 3.5/5

Mary M. Business - Confirmed reviews ALL

disappointed that cookie wasn’t in room as leaflet promised

Dear Mary, Thank you for taking the time to share your feedback. We’re sorry to hear that the cookie mentioned in our leaflet was not provided in your room. We understand how disappointing it can be when an amenity that has been promised is missing. We appreciate you bringing this to our attention and will review this with our team to help ensure the information provided to guests matches what is delivered. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Kind Regards, Camille Tongol Duty Manager Mercure Sydney Blacktown

Customer review rating 4.5/5

Todd W. Families - Confirmed reviews ALL

Great location for Sydney Motorsport Park, very helpful staff and a nice place to stay

Dear Todd Thank you for your great feedback! We’re pleased to hear that our location was convenient for your visit to Sydney Motorsport Park and that you found our team helpful and welcoming. We hope you had an amazing time at WTAC and enjoyed having a comfortable place to relax after a busy day. We look forward to welcoming you back next time you’re in the area! Warm regards, Loata Leano Senior Assistant Manager

Customer review rating 5.0/5

Craig D. Business - Confirmed reviews ALL

We were down in Sydney again for work. When we are down there, we always stay at Blacktown unless you are already booked out.

Dear Craig Thank you so much for your wonderful feedback and, most importantly, for continuing to choose Mercure Sydney Blacktown whenever you’re in Sydney for work. It’s always a pleasure to welcome our returning guests, and we’re delighted to hear that you continue to enjoy our location, facilities and clean rooms, as well as the friendly and helpful service from our team. We truly appreciate your loyalty and look forward to welcoming you back on your next work trip – hopefully we won’t be booked out! 😊 Yours sincerely Senior Assistant Manager

Customer review rating 4.5/5

Amanda A. Solo - Confirmed reviews ALL

A great experience: self checkin was teally efficient. Loved my room and the on site eating options. The food is great!

Dear Amanda Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience and found our self check-in process efficient. It’s also fantastic to know that you loved your room and enjoyed the on-site dining options and food. We truly appreciate your kind words and look forward to welcoming you back to Mercure Sydney Blacktown for another enjoyable stay. Yours sincerely Loata Leano Senior Assistant Manager

Customer review rating 0.5/5

Kim L. Business - Confirmed reviews ALL

This is the worst experience I have ever had in a hotel stay. Shower was moldy and water pressure was poor, full hot and the water was barely warm. Booking was messed up. Room service food was not edible. Trying to get an invoice copy seemed impossible and took multiple attempts. I have lodged a complaint.

Dear Kim, Thank you for taking the time to tell us about your experience at the Mercure Sydney Blacktown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for expressing your concerns about the room to me on the day, and i am glad i was able to move you immediately to our Executive room and i made sure the room was spotlessly clean and i was pleased you then had a comfortable stay. Thank you again for your patience after we offered you a complimentary dinner after i heard of your complaints with the room service you had before. Having said that, i am still sorry we had let you down from the start of your stay. In regards to your invoices requests, i checked and my colleague Loata answered you a few times and sent your invoices multiple times. Please let us know if you still need more copies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Customer review rating 4.0/5

Juan C. G. Business - Confirmed reviews ALL

Staff professional and kind, well located, clean.

Dear Juan C., We very much appreciate your comments regarding your stay at the Mercure Sydney Blacktown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Other web-users rate our hotel

  • 385 reviews 9.4/10 Location
  • 1,080 reviews 6/10 Room
  • 973 reviews 7.9/10 Service
  • 23 reviews 4.9/10 WiFi
  • 507 reviews 5.9/10 Cleanliness
  • 227 reviews 6.1/10 Breakfast
  • 207 reviews 4.5/10 Food
  • 196 reviews 6.7/10 Value

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