Mercure Sydney Blacktown 4 stars

Dot points for review. I wrote a 4-page complaint to the Accor Group about the motel. Too big for a review, here are the dot points. Let the photos show the recent renovations Hmmm? DO NOT STAY. • Supposedly recently renovated. (Was closed for many months. Previously a Travelodge which was much better) • It is rated as a 4 star – NO WAY 2 ½ to 3 at the very best • Cracked bathroom tiles • Disgustingly dirty floors, walls and taps • Dirty cups and spoons (beware!) – check them out first • Unimaginable poor Customer Service, if you can call it that • $5 credit card fee – there is NO option to pay cash. • Hot water tap turned to full for 3 minutes to get luke warm water at very low pressure, no need to turn on the cold tap. • No where to place toiletries There is a positive, there is a Club attached to the Motel with good food at reasonable prices.

It started with an assistant manager bordering on arrogant over where I parked ,I was in a truck but left enough room for traffic to pass, but he wouldn't have a bar of it. Then to have to finish checking in myself,,, very unpleasant, and unprofessional when your spoken to as if you should know what to do.... I do not work for you... Put bluntly its only because of the club I stayed there. I have stayed there many times over the years when it was travelodge and it was always a pleasant experience.

Top stay excellent staff great location room was spotless clean Overall Excellent

Nice and friendly staff and nice service. nice food. hank you.

we had a disable room the grab handle in the shower is way to low if you had a fall you would be on the floor before you could grab the handle. Plus the lights all had to be on it you want to use the bath room