Name: Mercure Sydney Blacktown - ALL
Address: 170 Reservoir Road, ARNDELL PARK, 2148, AU
Telephone: +61286097900
Rating: 3.8

Mercure Sydney Blacktown

Hotel for travellers looking for local and authentic experiences

Located in the heart of vibrant Sydney's West, newly refurbished, Mercure Sydney Blacktown offers comfortable accommodation and convenient amenities including 24/7 reception, a self-check-in desk, luggage storage, wake up calls, free WiFi and parking, board games for kids, a large outdoor area, laundry, breakfast buffet, all-day dining and a meeting space. Hotel has three floors with various room types, including spacious family rooms, all feature a kitchenette, TV with Chromecast and air conditioning.

Mercure Sydney Blacktown modern comfort meets convenience in Western Sydney. Stylish rooms, flexible event spaces, easy access to Westpoint Shopping and Sydney Olympic Park. Free Wi-Fi and on-site parking and all day dining - ideal for any traveler! Mercure Sydney Blacktown Hotel | Business & leisure hotel near Blacktown CBD. Spacious rooms, free Wi-Fi, meeting rooms & on-site dining. Close to Westpoint Shopping & Sydney Olympic Park.

Positioned just off the Great Western Highway and M4 Western Motorway, Mercure Sydney Blacktown is easy to get to and perfectly located to explore local attractions: Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.

A warm welcome in Western Sydney! Unwind in your comfortable room after discovering our on-site restaurant and all local attractions easily accessible from our conveniently located hotel.

Stephen Cossetto, Hotel Management

Hotel extras

Located in the heart of Greater Western Sydney, adjacent to Blacktown Workers Sports Club
143 newly renovated rooms complete with kitchenettes, smart TVs and complimentary Wi-Fi
Versatile meeting room to create your ideal event
Convenient on-site guest laundry and dry cleaning facilities
24-hour reception to assist you around the clock

Our accommodation(s)

Room

Standard Queen Room

3 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Standard Accessible Queen Room

3 pers. max
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Superior King Room

2 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Standard Twin Room

3 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Standard Triple Room

3 pers. max
22 m² / 236 sq ft

Bedding 3 x Single bed(s)

See availabilities

Room

Superior Queen Room

3 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Executive Queen Room

3 pers. max
23 m² / 247 sq ft

Bedding 1 x Queen size bed(s)
Views: Garden View

See availabilities

Room

Family Room

5 pers. max
39 m² / 419 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)

See availabilities

Room

Standard Accessible Queen Room

3 pers. max
26 m² / 279 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Sydney Blacktown

170 Reservoir Road
2148 ARNDELL PARK
Australia

GPS:-33.79504, 150.8975

+61 2 8609 7900

Bungarribee Park

Park

Access: 4 km / 2.48 mi 10 min drive

Blue Mountains

National park

Access: 29 km / 18.01 mi 25 min drive

Taxi

150 AUD 150 AUD

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Car park
Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Breakfast

Mercure Sydney Blacktown offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 30 m² / 322.917 sq ft
Maximum seats capacity: 15
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5 1,494 reviews

Mahendran G. Solo - 6/15/2026 Confirmed reviews ALL

TOTALLY DISAPPOINTED & UNACCEPTABLE - Due to the blocked drain in the toilet - intermittent foul smell and water back flow onto the floor in the toilet flowing into the room had to be soaked up using towels in the room. I did not have a good experience due to the blocked drain in the toilet. The block was intermittent with foul smell and water back-flowing creating a pool of water on the bathroom floor. The water level came up and went down many times with bubbling from the drain. I had to use the towels provided in the room to prevent the water flow into the room carpet. I had reported this multiple times to the staff at reception, who assured it would be attended to. This happened during both nights. The staff told me during my second night stay that it has been attended to and it will not block again. In spite of that, it occurred the second night also. I feel extremely disappointed with my stay which was an expensive stay.

Dear Mr. G., Thank you for taking the time to review your previous stay at Mercure Sydney Blacktown. I sincerely apologise for the major disappointment you experienced during your stay. It is unbeknown to me as to why the team didn't assist you in making this experience more pleasurable and that the issue was not fixed properly and orderly. I will most definitely be raising this to higher management in order for it not to happen again and to organise for someone to reach out to you regarding the situation. I hope you do give us another chance in the future for a much better experience and another opportunity to show you the expectations we uphold ourselves too. Thank you, Maddison Carter Duty Manager

Cheryl B. Couples - 6/15/2026 Confirmed reviews ALL

we have previously stayed at this hotel & this stay was not satisfactory due to the room & staff member. on entering our superior king room the king bed (which is 2 single beds pushed together) one side of the bed was pushed up against the wall. went to reception to check if any other superior king rooms were available & after a quick 2-3 second search was told that none were available. but the king bed in room 110 was 2 singles pushed together so we'd imagine this was the same for all 143 rooms in the hotel. the staff member told us that it would be fixed in the morning. so in her mind it would be okay if the person who slept near the wall had to do a forward somersault or army roll over the person sleeping on the open side to go to get out of the bed. hmm... caring staff. we rearranged the room to enable access to both sides of the bed. we shouldn't have had to do this. did the hotel staff not know that the room had a booking? we also found that there was no hand towel in the bathroom (2 towels, 2 face washers & a floor mat only). no shower cap (maybe a shower cap isn't included?). the refrigerator, turned up to maximum cooling, doesn't appear to work & the cupboard it was in was quite warm. the safe displayed low battery so couldn't put any valuables in there. awful, pitted plastic cups to drink out of (maybe get some crockery). the tv had to be turned up to maximum (level 60) to hear it. the first night was extremely noisy with a sound like waterfall. don't know where the sound was coming from but it appeared to be in the hallway near our room door. there is no info that a normal hotel would include like attractions, places to eat, how to operate the air conditioning, tv etc. on the day of checkout as we were lying in bed about 8:45am we heard a tap at a door. we thought it was in the hallway & then another tap came & then a 3rd tap & we pushed on the door to prevent it being opened as we heard the door being opened & ourselves exposed in a state of undress. why did this happen as checkout is 11am? aren't hospitality staff given a list of which rooms are still occupied? also wanted an icecream from freezer in reception was refused as the hotel does accept cash!

Dear Cheryl Thank you for taking the time to share your detailed feedback. We sincerely apologise that your recent stay did not meet the standards you experienced during your previous visits. We are sorry to learn of the issues you encountered with your room setup. While our Superior King rooms feature king zip beds, which consist of two single mattresses joined together, we understand your frustration with the bed configuration and the inconvenience caused by the placement against the wall. We also regret that your concerns were not addressed more effectively by our team at the time. Please accept our apologies for the missing bathroom amenities and the maintenance concerns you experienced, including the refrigerator performance, low battery warning on the safe, television volume, and the noise disturbance near your room. These matters have been shared with our Housekeeping and Maintenance teams for immediate review and corrective action. We are particularly concerned to hear about the housekeeping attendant attempting to enter your room before your departure. Guest privacy is extremely important to us, and we understand how uncomfortable this experience would have been. We will investigate this incident with our team to ensure our room status procedures are being followed correctly. We also appreciate your feedback regarding the lack of in-room information and your experience at reception when attempting to purchase an item with cash. Your comments help us identify opportunities to improve the overall guest experience. We value your loyalty as a returning guest and are disappointed that we did not provide the level of comfort and service you expected. We hope you will consider giving us another opportunity to restore your confidence in a future stay. Yours sincerely Loata Leano Senior Assistant Manager

Donna B. Families - 6/14/2026 Confirmed reviews ALL

Stayed 1 night, and the service was excellent. This is the second stay here as it is close to family.

Dear Donna Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our excellent service and convenient location. It’s especially rewarding to know that you chose to stay with us again because of our proximity to your family. We truly appreciate your continued support and are pleased that our team helped make your stay enjoyable. Thank you for choosing Mercure Sydney Blacktown. We look forward to welcoming you back for your next visit. Kind regards, Loata Leano Senior Assistant Manager

Catherine J. A. J. Couples - 6/13/2026 Confirmed reviews ALL

we knew this motel was in the area and needed a quick overnight stopover

Dear Catherine, Thank you very much for taking time to leave us a review. Im glad you had a great stay with us and appreciated the cleanliness and good size of the room you stayed at. We hope to see you again. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown

Rebecca G. Families - 6/13/2026 Confirmed reviews ALL

Easy check and check out. Great room and amenities. Free and ample parking. Great foot options. Good buffet breakfast.

Dear Rebecca, Thank you very much for a wonderful review. I will definitely share this with our team most especially to our chefs. Thank you and we hope to welcome you back. Sincerely, Sherelyn Guest Services Manager Mercure Sydney Blacktown