Peppers The Hills Lodge 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,607 reviews

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Description

Hotel extras

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Our accommodation(s)

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Hotel location

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOBLES RESTAURANT

Chef Kiki has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,607 reviews

Customer review rating 1.0/5

John R. Business - Confirmed reviews ALL

The first night was extremely disruptive and significantly impacted my work the following day because of the air con / chimney noise, reception acknowledged the problem but told me we can’t do anything to you now, we can change your room tomorrow, so i ended up having no sleep on night 1 which impacted my work.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kind Regards, Fazleen Khan Front Office Manager

Customer review rating 5.0/5

John E. Solo - Confirmed reviews ALL

Always great

Hi John, Thank you for your lovely feedback and continued support. We're so pleased to hear you consistently enjoy your time with us. It means a great deal to the team to know we’re delivering a reliable and enjoyable experience each visit. We look forward to welcoming you back again soon for another great stay. Kind Regards Fazleen Khan Front Office Manager

Customer review rating 5.0/5

Lynnette F. Couples - Confirmed reviews ALL

We stayed for only one night, after packing up our home in readiness to move. We were very tired and disheveled. The stay was so very comforting. We were greeted beautifully at Reception and given our room keys, we had a lovely suite with everything we needed in the room. It was large and comfortable, had a gorgeous bathroom and we enjoyed hot showers before going downstairs to the restaurant for a very very nice dinner. We had breakfast next morning and we honestly could not have been happier. Every staff member was friendly and helpful and the room, the restaurant, the helpfulness was a joy. I have some business to take care of also, and the reception staff were so accommodating. Everything was easy. On this occasion we did not attend the in-house beauty spa, but I have been there in the past and can highly recommend it. This is a local gem of a place for sure.

Hi Lynnette, Thank you so much for your beautiful review. We’re honoured that we could provide a comfortable and relaxing space for you during such a significant time in your life. It’s wonderful to hear that our team helped make your stay feel easy and welcoming, and that you enjoyed your suite, dining experiences, and the service throughout the hotel. Your kind words mean a great deal to all of us. Thank you also for your continued support of our spa. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. Kind Regards Fazleen Khan Front Office Manager

Customer review rating 5.0/5

Balaji G. Business - Confirmed reviews ALL

thanks,

Hi Balaji, Thank you for your feedback. We're pleased to hear you had a comfortable stay with us. It’s always great to know our guests are able to relax and feel at ease during their visit. We appreciate you choosing to stay with us. Your support means a lot to the team, and we’re glad we could meet your expectations. We look forward to welcoming you back again in the future. Kind Regards Fazleen Khan Front Office Manager

Customer review rating 3.5/5

Sylvia P. Business - Confirmed reviews ALL

I stayed at the premises as I was attending a conference. The rooms, and gym was clean, easy to access with reception staff being super friendly, professional and helpful however the hospitality staff were not accommodating, and the food offering was average.

Hi Sylvia, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our clean and comfortable rooms, friendly reception team, gym facilities, and those memorable showers! We also appreciate your comments regarding the hospitality service and food offerings. Guest feedback is invaluable in helping us improve, and we'll be sure to share your observations with the relevant teams. We hope to have the opportunity to welcome you back again in the future. Kind Regards Fazleen Khan Front Office Manager

Other web-users rate our hotel

  • 281 reviews 8.8/10 Location
  • 888 reviews 8.4/10 Room
  • 888 reviews 8.9/10 Service
  • 44 reviews 1.7/10 WiFi
  • 454 reviews 8.7/10 Comfort
  • 373 reviews 7.8/10 Food
  • 352 reviews 8.7/10 Cleanliness
  • 287 reviews 7.9/10 Amenities

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