Dear Helen, Thank you for your lovely review. I'm delighted to hear that you enjoyed a comfortable stay and found the rooms well appointed. It's also wonderful to know that our friendly team and breakfast buffet helped make your experience an enjoyable one. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Billy, Thank you for your kind review. I'm delighted to hear that you enjoyed a comfortable stay and found our team warm and welcoming. We truly appreciate your feedback and look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Helga, Thank you for your review. I'm pleased to hear that you enjoyed a smooth and professional check-in and check-out experience with our team. We appreciate your feedback and hope to welcome you back to Peppers Hills Lodge again in the future. Kind regards, Bailey Wootton Front Office Manager

Dear Marta, Thank you for your wonderful review. I'm so pleased to hear that you had a comfortable and pleasant stay with us while celebrating such a special family occasion. It's lovely to know that you enjoyed the setting and found our team friendly and welcoming. We truly appreciate your kind words and hope to welcome you and your family back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Venkateswaran, Thank you for your lovely review. I'm delighted to hear that you had a great stay with us and enjoyed our convenient location. It's wonderful to know that you found it easy to access nearby shopping, dining, and local attractions during your visit. We appreciate your feedback and look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Ashley, Thank you for taking the time to share your experience. I'm truly sorry to hear that your stay left you feeling so disappointed. I completely understand your frustration regarding the pool closure, particularly as it was one of the reasons you chose to stay with us. The pool is currently undergoing renovations in preparation for summer, however I appreciate that this information was not communicated clearly enough and apologise for the disappointment that caused. I'm also very sorry to hear about your experience with breakfast and the interactions you had with our team. Clear communication is a fundamental part of good hospitality, and it's disappointing to learn that we did not adequately explain your rate inclusions or provide the warm and welcoming service we strive to deliver. Your comments regarding both the check-in and check-out experience have been addressed directly with the team to ensure we learn from this feedback and improve moving forward. Thank you again for bringing these matters to our attention. While I appreciate that this experience has left a poor impression, I am genuinely sorry that we fell short of your expectations. Kind regards, Bailey Wootton Front Office Manager

Dear Jacinda, Thank you for your lovely feedback. It was fantastic to see you again, and I'm so pleased you enjoyed a relaxing stay with us. We're delighted that you found the rooms welcoming and that our team helped make your visit an enjoyable one. Thank you for your continued support, and we can't wait to welcome you back again soon. Warm regards, Bailey Wootton Front Office Manager

Dear Jaqueline, Thank you for your feedback. I'm pleased to hear that our Reception team was able to assist promptly and make your room move as smooth as possible. I also appreciate your comments regarding the condition of the room. While our heritage-style property is part of the charm many guests enjoy, we understand the importance of keeping our rooms fresh and comfortable, and your feedback has been noted. Thank you for staying with us, and we hope to welcome you back again in the future. Kind regards, Bailey Wootton Front Office Manager

Dear Josh, Thank you for your great review. While your stay may have been brief, I'm delighted to hear it was worth every bit and that you enjoyed the service provided by our team. We appreciate your feedback and hope to welcome you back to Peppers Hills Lodge for a longer visit next time! Kind regards, Bailey Wootton Front Office Manager

Dear Chris, Thank you so much for your wonderful review and continued loyalty. Hearing that Hills Lodge is your go-to hotel whenever you're in Sydney truly means the world to us. I'm delighted to hear that you consistently enjoy our wonderful team, spotless and comfortable rooms, convenient location, and dining facilities. We greatly appreciate your support and look forward to welcoming you back on your next visit. Kind regards, Bailey Wootton Front Office Manager

Dear Lourdes, Thank you for your review. I'm delighted to hear that you found your stay comfortable and enjoyed the service provided by our team. I do apologise for the discrepancy with the breakfast charges. While I'm pleased the matter was resolved promptly, I appreciate you bringing it to our attention. We value your feedback and look forward to welcoming you back to Peppers Hills Lodge in the future. Kind regards, Bailey Wootton Front Office Manager

Dear Ken, Thank you for your wonderful review and for your continued support. I'm delighted to hear that you enjoyed your stay, our restaurant, and the service provided by the team. I'll be sure to pass on your kind words to Jackie, who will be thrilled to know she helped make your visit feel extra special. I'm sorry to hear that accessing Reception and the restaurant was difficult due to your Achilles tendon injury. I completely understand how challenging the stairs would have been in those circumstances, and we appreciate you taking the time to share your feedback. We're pleased that this did not overshadow the rest of your stay and look forward to welcoming you back again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Paul, Thank you for your kind feedback. I'm so pleased to hear that you enjoyed a comfortable stay and that the room, location, and service all contributed to a positive experience. I'll be sure to share your compliments with the team, who will be thrilled to know their friendly and helpful service was appreciated. We look forward to welcoming you back on your next visit to the area. Warm regards, Bailey Wootton Front Office Manager

Dear Ritesh, Thank you for your wonderful review and perfect score. I'm delighted to hear you had an excellent stay with us. Your kind comments about our team are greatly appreciated, and I'll be sure to share them with the staff. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Julie, Thank you so much for your lovely review. I'm delighted to hear you enjoyed your stay and that our team helped make it such a memorable experience. It's wonderful to know you loved the buffet breakfast and found the rooms comfortable and homely. We'll be sure to pass your kind words on to the team. We look forward to welcoming you back again soon! Kind regards, Bailey Wootton Front Office Manager

Dear Robert, Thank you for your fantastic review. I'm delighted to hear that our location was ideal for your visit and that you enjoyed your dining experience in our restaurant. Your kind words about our team are greatly appreciated, and I will be sure to share your feedback with them. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Dear Eduardo, Thank you for your kind review. I'm delighted to hear you enjoyed a comfortable stay with us and appreciated the convenience of the undercover parking and main building location. It's also wonderful to hear your positive feedback about our newly renovated restaurant. We hope to have the opportunity to welcome you back again soon for a longer stay. Kind regards, Bailey Wootton Front Office Manager

Dear Michelle, Thank you for taking the time to share your feedback. While I'm pleased to hear that you found our team helpful, I'm sorry to learn that the room did not meet your expectations. Your comments regarding the bed configuration and overall condition of the room have been noted and shared with the relevant team for review. We appreciate your feedback and the opportunity to improve. Kind regards, Bailey Wootton Front Office Manager

Hi John, Thank you for taking the time to provide your feedback. We are disappointed to hear that your stay did not meet your expectations. However, we would like to clarify a few points raised in your review. The room type you booked is specifically advertised as “Queen or King Bed”, with the bed configuration being subject to availability on the day of arrival. While a Queen room was initially allocated, our team did listen to your request and subsequently found a King room for you. We are also disappointed by your comments regarding our reception team. Our staff are always expected to remain professional and courteous, and we do not believe it is fair to suggest that they were deliberately dismissive or more interested in chatting amongst themselves. Our team did assist you and ultimately accommodated your request where availability allowed. In relation to the bathroom signage, the notice is there for a genuine fire-safety reason. Excessive steam entering the room can activate the fire detection system and result in a fire brigade attendance, which can incur a significant call-out cost. We appreciate your feedback regarding how this information is communicated and will certainly review the wording to ensure it remains clear while being more welcoming to our guests. We genuinely value constructive feedback and are always looking for ways to improve. At the same time, we believe it is important to clarify that the room booked was correctly advertised as Queen or King, and that our team did make an effort to accommodate your preference when you raised it. We hope that, should you choose to stay with us again, we have the opportunity to provide you with a more positive experience. Kind Regards Bailey Wootton Front Office Manager