Grand Mercure The Hills Lodge 4.5 stars

Always a most enjoyable experience

We organised our family Christmas Eve event at the Hills Lodge and we were extremely happy with the venue and all the staff particularly Cheryl and Christine who helped to make our event a great success. We booked the Library and the room looked amazing and exactly as we discussed, the food was delicious and the drinks kept flowing all night. Some of the family also stayed at the Hills Lodge and the rooms were beautifully appointed, the bed was very comfortable and the room was enormous. We will definitely look at the Hills Lodge for our future family events

We had an excellent room with lovely garden views. Staff were welcoming, friendly and very professional. However, our room service meal on 26 December was not satisfactory. The chicken schnitzel was inedible.

Good. Limited menu as Boxing Day. Nice though

Rooms are clean and very comfortable. This hotel is well located for our family visits. Because of the care taken with cleaning and the temperature checks we feel safe and are therefore very comfortable.

Great communication Very helpful and considerate as it was a small function following a funeral, very accomodating. Would highly recommend. We have booked private function before and always great assistance. .

Stay for 4 nights was comfortable well positioned hotel to where we needed to travel

Very comfortable room & excellent food from restaurant.

Cannot fault the staff and service- love this place!!!

We can't think of any issues or areas for improvement. From check in to check out our stay was very enjoyable. Great staff, great food, spotless comfortable room, all within a well maintained building and grounds.

I have been staying at the Hills Lodge for quite a few years now. The atmosphere is nice with a leafy country vibe. The staff are amazing and always make me feel at home. The only criticism I have is the room service food is extremely overpriced. I ordered a piece of steak with a side of greens (nothing else) and it cost me $75. if you order a bottle of water as there is currently no mini bar due to covid they will charge you $5 additional just to deliver it to your room which is more then what the water costs to buy. These sort of prices are not even charged at some of the best hotels in sydney. Including The Grand Hyatt, Four seasons, Sheraton Hyde Park, InterContinental Double Bay. I have stayed at all these places many times and room service prices don't even come close to what The Hills Lodge is charging. There is also a lack of healthy options which makes it hard to maintain healthy eating when I am away from home. In summary do enjoy staying at the hills lodge due to the staff and atmosphere however I do my best to avoid eating at the hotel as you will have limited healthy options and you will probably end up paying more than the hotel stay on food, beverages and room service

Easy checkin and a couple of pleasant drinks in the bar after our function elsewhere.

Comfy beds, nice new carpet, nice shower Alarm clock thing was not plugged in and a bit disappointed that the family room didn’t have small table or bath tub.

Good stay, friendly staff, beautiful pool

Newly refurbished room was nice, although location was quite noisy located over the bar area with Xmas party / wedding and the AC unit was very noisy. No restaurant facilities on Sunday, no room service after 9pm and no mini bar service after 9:30pm