Peppers The Hills Lodge 4.5 stars

Name: Peppers The Hills Lodge - ALL - ALL
Address: 1 Salisbury Rd, Cnr Windsor Rd, CASTLE HILL, 2154, AU
Telephone: +61296803800
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,614 reviews

62 62 photos

1 Salisbury Rd, Cnr Windsor Rd, 2154 CASTLE HILL, Australia

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Peppers The Hills Lodge

Peppers The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just a 30 minutes drive from the centre of Sydney. Conveniently located near the Norwest Business Park, the lodge features 97 refurbished rooms, a restaurant, bar, swimming pool, day spa and four meeting and event spaces for up to 200 delegates. Adjacent to Peppers The Hills Lodge is a recreational centre which includes a health club, indoor rock climbing, ten pin bowling, a childrens playground and cafe.

Peppers The Hills Lodge, is conveniently located in the heart of Sydneys North West, in Castle Hill. Access is via the M2 from the city and the airport, situated opposite Norwest Business Park & a short drive will take you to two major shopping centres!

The team and I wish you a memorable stay at the refreshed Peppers The Hills Lodge and look forward to welcoming you.

Mitch GEORGE, Hotel Management

Hotel extras

Stylish and elegant boutique hotel, located in Sydney's north west
97 fully refurbished hotel rooms and suites
Conferences and events for up to 200 guests
Superb facilities including day spa and outdoor swimming pool
Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Our accommodation(s)

Room

Premium Room with 1 Queen Bed

2 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: Garden View
Accessible room

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Room

Premium Room with 1 Queen Bed & 1 Single Bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single bed(s)
Views: Garden View

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Room

Superior room 1 Queen or King Bed, Pool or Garden view

2 pers. max
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s)
Views: Garden View

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Room

Superior Bath & Balcony

2 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Pool side

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Room

Superior Room 1 Queen Bed and Balcony

2 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Balcony

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Room

Junior Suite

4 pers. max
45 m² / 484 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)

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Room

Lodge Suite

4 pers. max
45 m² / 484 sq ft

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)

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Suite

Superior Suite 1 Queen Bed

Non contractual photo

4 pers. max
45 m² / 484 sq ft

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)

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Apartment

1 Bedroom Apartment 1 Queen Bed

4 pers. max
50 m² / 538 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Apartment

2 Bedroom Apartment 1 Queen and 2 Single Beds

4 pers. max
60 m² / 645 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single bed(s)
Views: Patio
Most of the accommodation: Balcony

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Room

Premium Room with 1 Queen Bed

2 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: Garden View
Accessible room

See availabilities

Hotel location

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

+61 2 9680 3800

+61 2 9899 1182

Hillsong Church

Other attractions

Access: 1 km / 6 mi 15 min walk / 5 min drive

Shuttle

Shuttle on call

Valentine Soccer

Sports centre

Access: 4 km / 2.49 mi 40 min walk / 8 min drive

Koala Park

Amusement park

Access: 5 km / 3.11 mi 10 min drive

Taxi

9.13 € 15 AUD

Fagan Park

Botanical gardens

Access: 10 km / 6.21 mi 20 min drive

Rosehill Course

Racetrack

Access: 14 km / 8.7 mi 25 min drive

Blue Mountains

Tourist attraction

Access: 55 km / 34.18 mi 1 hrs drive

Castle Towers

Restaurant and cafe district

Access: 3 km / 1.86 mi 35 min walk / 5 min drive

Shuttle

Shuttle on call

Details

Shops, Cinemas, Dining & More

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

NOBLES RESTAURANT

Chef Kiki has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 240 m² / 2583 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 145

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 1,614 reviews

Gaeta F. Families - 7/8/2026 Confirmed reviews ALL

Dear Gaeta, Thank you for your wonderful review! We’re delighted to hear that you consistently find our rooms clean and well prepared. Your kind words about our reception team mean a great deal. We take pride in providing friendly, welcoming service, and we're thrilled to know their warm smiles and hospitality helped make you feel at home. We truly appreciate your continued support and look forward to welcoming you back for another enjoyable stay soon. Sincerely, Fazleen Khan Front Office Manager

Michael M. Couples - 7/8/2026 Confirmed reviews ALL

Air conditioning was very noisy. Call reception and a nice attended. Heard it and said she would find us another room and came back and another room wasn’t available. Gave us 2 complimentary drink vouchers to the restaurant after paying $240.00 a night. Heater off on a cold night. I complained in the morning about the fridge buzzing loudly from 4am. No compensation. Ordered room service there is only one table and one chair in room 50. My wife sat at the table to eat her meal which was made incorrectly. I had to stand at the counter where the mini bar was. Terrible room configuration. Takes a special kitchen hand to muck up a burger. Ordered the beef burger, asked for no pickle, no cheese and no aioli. Was supposed to have lettuce & tomato and bbq sauce. Arrived with no tomato or lettuce Just an ordinary beef burger and bbq sauce. Disappointed.

Dear Michael, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the issues you experienced with the noisy air conditioning and refrigerator, as well as the inconvenience caused when an alternative room was unavailable. While we're pleased our team was able to assist and offer a small gesture during your stay, we understand this did not fully resolve the situation. We're also sorry to learn that your room service order was prepared incorrectly and that the room layout made dining uncomfortable. This is not the standard of service or quality we aim to provide, and your comments have been shared with our maintenance, housekeeping, and food and beverage teams so these matters can be reviewed and addressed. We appreciate you bringing these concerns to our attention, as guest feedback helps us improve. We hope you'll consider giving us another opportunity to provide you with the experience you were expecting. Sincerely, Fazleen Khan Front Office Manager

Kathryn S. Families - 7/8/2026 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind Regards, Fazleen Khan Front Office Manager

Melinda B. Families - 7/7/2026 Confirmed reviews ALL

Thank you for your wonderful review! We're delighted to hear you had a lovely overnight stay and enjoyed your well-equipped room, our friendly team, and the hotel's amenities. We truly appreciate your kind feedback and hope to welcome you back to Peppers for another relaxing stay soon.

Vanessa H. Friends - 7/7/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kind Regards, Fazleen Khan Front Office Manager

Web-users rating

Other web-users rate our hotel

284 reviews 8.9/10 Location
888 reviews 8.4/10 Room
885 reviews 8.9/10 Service
45 reviews 1.7/10 WiFi
452 reviews 8.7/10 Comfort
370 reviews 7.8/10 Food
348 reviews 8.7/10 Cleanliness
292 reviews 7.8/10 Amenities

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21 reviews 1.2/10 WiFi
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5 reviews 0.6/10 WiFi
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68 reviews 8.1/10 Food
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38 reviews 8.9/10 Location
135 reviews 8.4/10 Room
138 reviews 8.8/10 Service
7 reviews 0.6/10 WiFi
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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Peppers The Hills Lodge, check-in is available from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Peppers The Hills Lodge regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.