Hi Allan, Thank you very much for your wonderful feedback. We’re delighted to hear that you found The Hills Lodge to be extremely well maintained and conveniently located for your visit. It’s also lovely to know that you found the parking convenient and received such a warm welcome from our Reception team. We place great importance on making our guests feel welcomed from the moment they arrive, so your kind words will be greatly appreciated by the team. Thank you for choosing to stay with us, and we look forward to welcoming you back to The Hills Lodge in the future. Kind Regards Bailey Wootton Front Office Manager

Hi Mitchell, Thank you for taking the time to share such a wonderful review. We’re so pleased to hear that you found The Hills Lodge to be clean, comfortable and affordable, and that our location was convenient for your needs. It’s especially lovely to hear that you appreciated our 24-hour Front Desk, pleasant staff and beautiful grounds. We take great pride in providing a welcoming and well-maintained environment for our guests, so your kind comments are greatly appreciated. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to The Hills Lodge on your next visit to the area. Kind Regards Bailey Wootton Front Office Manager

Hi E., Thank you for taking the time to provide such detailed feedback. We are genuinely sorry that your stay in Room 43 did not meet the standard you have experienced with us previously, particularly as a returning guest. The condition of the bathroom, including the cracked and poorly patched tiles and the build-up in the grout, is certainly not the level of presentation or maintenance we expect at The Hills Lodge. We also apologise for the issues with the vent noise, buzzing light fitting and damaged wood panelling. Your comments have been taken seriously, and these matters will be raised with our maintenance and housekeeping teams for inspection and rectification. We are, however, pleased to hear that our Duty Manager was apologetic and helpful when you brought your concerns to our attention. We pride ourselves on being responsive when something is not right, and we appreciate you acknowledging their efforts. We sincerely apologise for the disappointment caused, especially in comparison with your previous stays in the main building. We value your continued patronage and hope we have the opportunity to restore your confidence in us and provide the comfortable, well-maintained experience you have come to expect from The Hills Lodge. Kind Regards Bailey Wootton Front Office Manager

Hi John, Thank you very much for taking the time to leave such a lovely review. We’re delighted to hear that you found our staff to be amazing and that their service contributed positively to your stay. Our team genuinely takes pride in making every guest feel welcome, comfortable and well looked after, so feedback like this means a great deal to us. We’ll certainly share your kind words with the team, who will be very pleased to hear them. Thank you again for staying with us. We hope to have the pleasure of welcoming you back to The Hills Lodge again soon. Kind Regards Bailey Wootton Front Office Manager

Dear Tan, Thank you for your kind feedback! We’re delighted to hear that you had a comfortable, safe, and pleasant stay with us. It’s wonderful to know you enjoyed your experience, and we hope to have the pleasure of welcoming you back again soon. Sincerely, Bailey Wootton Front Office Manager

Dear Justin, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had an overall good stay, although we’re sorry that some aspects of your experience fell short of expectations. We sincerely apologise for the pool being unavailable during your stay and understand how disappointing this would have been, particularly if you were looking forward to using the facilities. We also appreciate your comments regarding the speed of our drinks service and staff training. Your feedback has been shared with the relevant teams as we continue to work on improving both our service and guest experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Fazleen Khan Front Office Manager

Hi Lee, Thank you for taking the time to share your feedback. I'm pleased to hear that some of our team members made a positive impression during your stay, however I'm disappointed to learn that your experience was not consistently reflective of the service standards we strive to provide. I have reached out to you privately to gain some further information regarding your experience, as we value all feedback and welcome the opportunity to address any concerns directly. Kind regards, Bailey Wootton Front Office Manager

Hi Michael, Thank you very much for taking the time to share your lovely feedback with us. We’re delighted to hear that you found your stay comfortable and enjoyed our breakfast. It’s also great to know that you found our location easy and convenient to get to. We aim to make every part of our guests’ stay as enjoyable and effortless as possible, from arrival through to departure. Your kind comments are a wonderful encouragement to our team, who take great pride in providing friendly service and a comfortable experience. We’re especially pleased that the breakfast was a highlight of your stay. It’s always wonderful to hear when our guests leave feeling satisfied with their overall experience. We truly appreciate you choosing to stay with us and taking the time to share your feedback. We look forward to welcoming you back again and making your next visit just as enjoyable. Kind Regards Bailey Wootton Front Office Manager

Hi Michael, Thank you so much for your wonderful review and for sharing such thoughtful feedback about your stay. We’re delighted to hear that you enjoyed our great location, comfortable rooms, and the warm, old-fashioned service we strive to provide. It’s fantastic to know that our friendly staff made such a positive impression on you. We’re especially pleased that you found the beds super comfortable and were able to enjoy a great night’s rest. A generous bathroom and a shower with good water pressure can certainly make all the difference when it comes to starting the day feeling refreshed. We love hearing that you had everything you needed for a well-rested day ahead. Your kind words are a wonderful encouragement to the entire team, and we truly appreciate you recognising the effort they put into creating a welcoming experience. We look forward to welcoming you back again and making sure you enjoy another comfortable and relaxing stay with us. Kind Regards Bailey Wootton Front Office Manager

Hi Stan, Thank you so much for your beautiful review and for choosing to celebrate such a special milestone with us. It was an absolute pleasure to be part of your 45th wedding anniversary weekend. We’re delighted to hear that our team helped make the occasion feel extra special and that you felt genuinely looked after during your stay. Celebrations like this are always meaningful for our team, and we were so happy to spoil you both a little. Your kind words about our staff mean a great deal, as creating warm and memorable experiences is something we take great pride in. It’s wonderful to know that their thoughtfulness made a difference to your weekend. We hope you both left with some very happy memories from your time with us. Congratulations once again on 45 wonderful years together, and we would be absolutely delighted to welcome you back for your next celebration. Kind Regards Bailey Wootton Front Office Manager

Hi Sandra, Thank you for the lovely review! We’re so glad you had such a positive experience with us. It’s great to hear that your room was ready when you arrived early and that we could get you settled in straight away. We’re always happy when we can make things a little easier for our guests. We’re also pleased you enjoyed the cleanliness, location and your room. We really appreciate your kind words about the service and hope to see you again on your next visit! Kind Regards Bailey Wootton Front Office Manager

Hi Lindy, Thank you so much for coming back to stay with us and for taking the time to leave such a lovely review. It’s wonderful to hear that you enjoy the peaceful atmosphere here, and that our team continue to make you feel welcome and well looked after. We’re especially pleased that you’ve been enjoying both breakfast and dinner during your visits. It means a lot to know that The Hills Lodge has become your go-to place when you’re in Sydney visiting family. We look forward to welcoming you back for your next stay — hopefully very soon! Kind Regards Bailey Wootton Front Office Manager

Hi Gamini, Thank you for your wonderful and detailed review! We’re so pleased to hear that you really enjoyed your stay with us and found the hotel well located, clean and comfortable. It’s lovely to know that you were impressed with the facilities and found your room and ensuite to be both comfortable and exceptionally clean. We’re also delighted that our friendly and pleasant team helped make your stay enjoyable, and that having parking conveniently located close to your room added to your experience. Thank you again for choosing The Hills Lodge. We hope to welcome you back again in the future! Kind Regards Bailey Wootton Front Office Manager

Hi Helene, Thank you for taking the time to share your feedback. We’re genuinely sorry that your stay did not meet your expectations. We completely understand how disappointing it would have been to arrive expecting to enjoy our usual restaurant and bar facilities, particularly when you had chosen to stay with us without being aware of the renovation works. We do, however, regret that you felt there was nowhere else to dine in the area. While our restaurant and bar facilities are currently undergoing renovations, our team is always available to assist guests with alternative dining options and recommendations nearby. We appreciate your comments regarding communication around the renovations and understand that this information is important when making a booking. We are working hard to complete the improvements and look forward to being able to offer our guests the full Hills Lodge experience again very soon. We hope you might consider returning once the renovations are complete, so we have the opportunity to provide you with the experience and level of service we are known for. Kind Regards Bailey Wootton Front Office Manager

Hi Peter, Thank you very much for taking the time to share such wonderful feedback following your stay with us. We’re delighted to hear that you found your room comfortable, enjoyed an excellent dinner and experienced the great service we aim to provide at Peppers. It’s particularly pleasing to know that we were able to make your last-minute booking easy and ensure everything came together smoothly for your visit. I’m also very pleased to hear that Jess, who assisted you on Saturday evening, and Shiva, who looked after you on Sunday morning, both made such a positive impression. I’ll be sure to pass your kind comments on to them, as recognition from our guests is incredibly meaningful to our team. Their friendly and attentive service is exactly what we hope every guest experiences, and it’s wonderful to know they contributed to your stay. We’re also grateful that you took the time to recognise specific team members, as these personal acknowledgements are always appreciated. Thank you again for choosing Peppers, particularly at short notice, and for sharing your experience with us. We look forward to welcoming you back again and providing another comfortable stay with excellent service and dining. Kind regards, Bailey Wootton Front Office Manager

Hi Natalie, Thank you so much for sharing such wonderful feedback following your stay with us. We’re delighted to hear that you found your room comfortable, enjoyed our breakfast and, most importantly, experienced the warm service from our team. It’s especially lovely to see that Shiva made such a positive impression during your visit. I’ll certainly make sure your kind words are passed on to Shiva, as recognition from our guests is incredibly meaningful and a wonderful encouragement. We’re very proud of the genuine care our team brings to each guest interaction, and it’s fantastic to know that Shiva helped make your stay that little bit more special. Your comments about the comfortable rooms and breakfast are also greatly appreciated and will be shared with the wider team. We’re so pleased that the overall experience left you with such positive memories of your time with us. Thank you again for choosing to stay with us and for taking the time to recognise our team. We sincerely look forward to welcoming you back for another beautiful stay in the future. Kind regards, Bailey Wootton Front Office Manager

Hi Verla, Thank you so much for taking the time to share your lovely feedback with us. We’re delighted to hear that you had a comfortable stay and, most importantly, felt well looked after by our team. It’s wonderful to hear that Darleen at reception went above and beyond to assist you and make your stay a little easier. I’ll be sure to share your kind words with her, as recognition like this means a great deal to our team. We’re equally pleased to hear that Donna took such care in ensuring your dietary needs were properly catered for throughout your stay. Understanding and accommodating our guests’ individual needs is something we take very seriously, and it’s fantastic to know that Donna made you feel confident and well cared for. Your kind words are a wonderful reflection of the genuine care and attention our team strives to provide every day. Thank you again for recognising Darleen and Donna, and for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back again for another comfortable and enjoyable visit. Kind regards, Bailey Wootton Front Office Manager

Hi Haydee, Thank you very much for taking the time to share such lovely feedback following your stay with us. We’re delighted to hear that you enjoyed the beauty of the property and found your room spacious and comfortable. Our building has a wonderful character of its own, and it’s always pleasing to know that our guests appreciate both its charm and the care that goes into maintaining it. We’re also so glad that our friendly team helped make your experience a welcoming one. We take great pride in keeping the property well presented and ensuring that our guests can enjoy a comfortable and relaxing environment. Your kind comments are a wonderful encouragement to the entire team and reinforce why those details matter so much to us. It’s particularly pleasing to hear that the combination of the spacious rooms, well-maintained surroundings and genuine service made a positive impression. We hope to have the opportunity to welcome you back again and provide another enjoyable stay. Thank you again for your kind words and for choosing to stay with us. Kind regards, Bailey Wootton Front Office Manager

Hi Craig, Thank you very much for your kind review. We’re delighted to hear that you had a very good experience during your stay with us. Even a few simple words of feedback can mean a great deal to our team, so we truly appreciate you taking the time to share them. It’s wonderful to know that we were able to provide you with an enjoyable and comfortable visit. Our team works hard to ensure every guest feels welcomed and well cared for, and your comments are a lovely encouragement. We hope that everything from your arrival through to your departure was smooth and pleasant. Thank you again for choosing to stay with us and for your positive feedback. We would be very happy to welcome you back whenever your travels bring you our way. Until then, we wish you all the very best. Kind regards, Bailey Wootton Front Office Manager