Peppers The Hills Lodge 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,640 reviews

Peppers The Hills Lodge - Image 1
Peppers The Hills Lodge - Image 2
Peppers The Hills Lodge - Image 3
Peppers The Hills Lodge - Image 4
1 Salisbury Rd, Cnr Windsor Rd, 2154 CASTLE HILL, Australia

Description

Hotel extras

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Premium Room with 1 Queen Bed & 1 Single Bed

Photo out of - Premium Room with 1 Queen Bed & 1 Single Bed

The fully refurbished spacious Twin Rooms feature a queen bed as well as a king single bed. Free WiFi, a laptop safe, desk, cable TV also feature.

  • Views:

    Garden View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • 14'/36 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single bed(s)
  • Views: Garden View
See availabilities

Step up to more upscale surroundings in the chic Superior Room. Make yourself right at home in all the extra space and enjoy an LCD TV, complimentary cable TV, a laptop safe and broadband access. Up to 2 adults. No rollaway

  • Views:

    Garden View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • 15'/38 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superior room 1 King Bed, bath tub & Shower, with a balcony

  • Views:

    Pool side

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Junior Suite 1 Queen bed & 1 Double Sofa bed, Bedroom, Lounge room

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Lodge Suite 1 King bed & 1 Double Sofa bed, Bedroom, Lounge room & Kitchenette

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

King Bed in Master bedroom, 2 Singles Bed in 2nd Bedroom, Kitchen Facilities, Dining Room Table for 4, Balcony, Marble Bathroom with bath, Safe. Up to 4 Adults or 2 Adults + 2 Children using existing bedding

  • Views:

    Patio

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Nespresso machine
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • Satellite/cable colour TV
  • 17'/43 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Peppers The Hills Lodge

1 Salisbury Rd, Cnr Windsor Rd
2154 CASTLE HILL
Australia

GPS:-33.730104, 150.973204

Telephone
Fax +61 2 9899 1182

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 97 rooms
  • 4 rooms for people with reduced mobility
  • 19 family rooms
  • 9 connecting rooms
  • 5 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

4 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Onsite Currently unavailable

  • Outside

Anytime Fitness - free access

  • Nearby
  • On site

NOBLES RESTAURANT

Photo out of - NOBLES RESTAURANT

Chef Kiki has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Cooking style
International
Capacity
100
1 Salisbury Rd, Cnr Windsor Rd, 2154 Castle Hill, Australia
Telephone +61 2 9680 3800

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Chef Kiki has designed a menu to cater for everyone including fine a la carte dining as well as something for regular travellers who feel like something more relaxed.

Adjacent to the restaurant, Nobles Bar features a beautiful outdoor courtyard.

Direct access to Anytime Fitness located behind the hotel, offering a variety of classes and equipment. Free Pass available at Front Desk.

Temple Skincare Day Spa is conveniently located onsite at the The Hills Lodge, offering a wide variety of experiences, from facials to manicures and great packages are on offer! Adjacent to the pool.

A wedding that will change your life is our goal! Our dedicated and professional team are here to help you with every detail. Small to large Weddings, set amongst our beautiful landscaped gardens and courtyards.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,640 reviews

Customer review rating 1.5/5

Meggie A. Families - Confirmed reviews ALL

Dear Meggie, Thank you for taking the time to provide such detailed feedback. I'm genuinely sorry to hear that your stay left you feeling so disappointed, particularly during what should have been a special trip for your family. Reading through your comments, it's clear that we missed the mark on several occasions, from the maintenance issue in your room on arrival through to the inconsistencies you experienced with housekeeping and service throughout your stay. I can completely understand how frustrating this would have been, especially while attending a wedding and celebrating your daughter's birthday. What is most disappointing to read is that the service you received left you feeling unheard and inconvenienced rather than cared for. Hospitality is about more than providing a room, and it's clear that we failed to deliver the level of attention and care that you reasonably expected. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant leaders for review, and I sincerely apologise that your experience fell so far short of expectations. We hope we can welcome you to the hotel another time for a much improved experience. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Tony B. Couples - Confirmed reviews ALL

Dear Tony, Thank you so much for your wonderful review and perfect score. I'm delighted to hear that you enjoyed our convenient location, comfortable and clean rooms, and the friendly service provided by our Reception team. Your kind feedback means a great deal to us, and we're thrilled that you had such a positive stay. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

Susan M. Solo - Confirmed reviews ALL

Dear Susan, Thank you for your lovely review. I'm delighted to hear that our location was convenient for both the Metro and the function you attended. It's wonderful to know that you enjoyed the character of the hotel, the spacious rooms, and our recent refurbishments. Your kind comments about our courteous team are greatly appreciated, and we look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

June H. Couples - Confirmed reviews ALL

Dear June, Thank you for your lovely review. I'm delighted to hear that you had such a wonderful experience with us and that you found both our team and your suite to be welcoming and enjoyable. Your kind comments about our staff and the cleanliness of the suite mean a great deal to us. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

Ugo M. Families - Confirmed reviews ALL

Dear Ugo, Thank you for your wonderful review. I'm delighted to hear that you had such an amazing stay with us and that our team made a positive impression, particularly during your check-in experience. Your kind words mean a lot to us, and we're thrilled to hear you're already looking forward to your next visit. We can't wait to welcome you back to Peppers Hills Lodge soon. Kind regards, Bailey Wootton Front Office Manager

Dear Meggie, Thank you for taking the time to provide such detailed feedback. I'm genuinely sorry to hear that your stay left you feeling so disappointed, particularly during what should have been a special trip for your family. Reading through your comments, it's clear that we missed the mark on several occasions, from the maintenance issue in your room on arrival through to the inconsistencies you experienced with housekeeping and service throughout your stay. I can completely understand how frustrating this would have been, especially while attending a wedding and celebrating your daughter's birthday. What is most disappointing to read is that the service you received left you feeling unheard and inconvenienced rather than cared for. Hospitality is about more than providing a room, and it's clear that we failed to deliver the level of attention and care that you reasonably expected. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant leaders for review, and I sincerely apologise that your experience fell so far short of expectations. We hope we can welcome you to the hotel another time for a much improved experience. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Tony B. Couples - Confirmed reviews ALL

Very friendly staff at reception rooms very comfortable and clean .Great location.

Dear Tony, Thank you so much for your wonderful review and perfect score. I'm delighted to hear that you enjoyed our convenient location, comfortable and clean rooms, and the friendly service provided by our Reception team. Your kind feedback means a great deal to us, and we're thrilled that you had such a positive stay. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

Susan M. Solo - Confirmed reviews ALL

Pleasant & courteous staff. The older style of building actually had a nice atmosphere + room sizes are more spacious. Refurbishments suited the hotel.

Dear Susan, Thank you for your lovely review. I'm delighted to hear that our location was convenient for both the Metro and the function you attended. It's wonderful to know that you enjoyed the character of the hotel, the spacious rooms, and our recent refurbishments. Your kind comments about our courteous team are greatly appreciated, and we look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

June H. Couples - Confirmed reviews ALL

Wonderful experience,staff very pleasant,hotel suite very clean

Dear June, Thank you for your lovely review. I'm delighted to hear that you had such a wonderful experience with us and that you found both our team and your suite to be welcoming and enjoyable. Your kind comments about our staff and the cleanliness of the suite mean a great deal to us. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

Ugo M. Families - Confirmed reviews ALL

We had an amazing stay and the staff were great to deal with, particularly during our check-in process. We look forward to our next stay.

Dear Ugo, Thank you for your wonderful review. I'm delighted to hear that you had such an amazing stay with us and that our team made a positive impression, particularly during your check-in experience. Your kind words mean a lot to us, and we're thrilled to hear you're already looking forward to your next visit. We can't wait to welcome you back to Peppers Hills Lodge soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Olivia C. Business - Confirmed reviews ALL

Great breakfast/food, lovely environment and gardens, good experience

Dear Olivia, Thank you for your wonderful review and perfect score. I'm delighted to hear that you enjoyed our breakfast, beautiful gardens, and the peaceful environment of the property. It's lovely to know that you had such a positive and comfortable stay with us. We truly appreciate your feedback and look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 3.5/5

Cortney D. Couples - Confirmed reviews ALL

We stayed here overnight as our wedding night accommodation. The check in experience was great and we really appreciated being able to check in an hour early so our bags could be dropped off pre-wedding. The room was comfortable and clean. Perfect for our night stay. Our one main disappointing experience was the buffet breakfast. Unfortunately, a lot of the food we ate was cold and/or felt a bit stale. An example was the pancakes I had were a bit crunchy on the exterior.

Dear Cortney, Thank you for taking the time to share your feedback, and congratulations on your wedding! I'm delighted to hear that our team was able to assist with an early check-in and that you found your room comfortable and clean for such a special occasion. I do appreciate your comments regarding breakfast. Thank you for bringing this to our attention. Your feedback has been shared with our Food & Beverage team for review as we continue to refine and improve our guest experience. We wish you both all the very best and hope to welcome you back to Peppers Hills Lodge in the future. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Julia W. Couples - Confirmed reviews ALL

We stayed one night for a friend’s wedding. We called ahead to ask if we could check in early and reception said they would do their best. The next day, our room was ready hours before the listed check in. The room was cool, clean, and quiet in the heat. We had a lovely stay!

Dear Julia, Thank you so much for your wonderful review and perfect score. I'm delighted to hear that our team was able to accommodate your early arrival and have your room ready ahead of time. It's lovely to know that you found the room cool, clean, and peaceful, especially during the warmer weather. We're so pleased that you enjoyed your stay while attending your friend's wedding, and we look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.0/5

Ursula B. Business - Confirmed reviews ALL

bed was very comfortable we stayed end of October and not sure why but food from the restaurant tended on the salty side - in particular the steak and the omelette at breakfast the next morning. We recognise that a little salt lifts the flavour however there was too much for our taste.

Dear Ursula, Thank you for your feedback. I'm delighted to hear that you found the bed very comfortable and enjoyed your stay overall. Thank you also for sharing your comments regarding the restaurant and breakfast. We appreciate that tastes can vary, and I've shared your feedback with our culinary team for review. Guest feedback is invaluable as we continue to refine and improve our dining experience. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Bryan A. Families - Confirmed reviews ALL

We had a wonderful stay at Peppers The Hills lodge! Everything was smooth and easy, from the moment we checked in until the time we checked out. The staff were genuinely warm, friendly, and always happy to help, which made us feel very welcome. It was such a lovely and relaxing experience, and we truly appreciated the hospitality. We would definitely love to come back!

Dear Bryan, Thank you so much for your wonderful review and perfect score. I'm delighted to hear that you had such a smooth and relaxing stay with us from check-in through to check-out. Your kind words about our team mean a great deal. We're passionate about making every guest feel genuinely welcome, so it's lovely to know that our hospitality helped make your stay memorable. We truly appreciate your feedback and would love to welcome you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

Sue N. Families - Confirmed reviews ALL

Nothing was too much to ask we just keep coming back

Dear Sue, Thank you so much for your lovely review. It means the world to us to hear that you continue to choose Peppers Hills Lodge for your stays. I'm delighted that our team made you feel so welcome and that nothing was too much trouble. Thank you for your continued support and recommendation. We can't wait to welcome you back again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 3.5/5

Karen D. Friends - Confirmed reviews ALL

Didn’t get to experience any of the hotel offerings but good location, close to public transport options. Room well equipped but bathroom sink had a crack at base.

Dear Karen, Thank you for your feedback. I'm pleased to hear that you enjoyed a comfortable stay and found our location convenient, with easy access to public transport. I also appreciate your comments regarding the condition of the bathroom sink. Thank you for bringing this to our attention, as feedback such as yours helps us identify areas for improvement. We hope to welcome you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 2.0/5

Rohan S. Families - Confirmed reviews ALL

When you arrive at 10pm, you are ready for bed. When you have tired kids even more so. So turning up to find the sofa bed isn’t made and there isn’t enough towels was frustrating. This continued with breakfast the next morning. The ongoing rudeness of staff that are too stretched they are stressed out. A micromanaging manager and no wonder the operation is a flop. So many things were empty, no one noticing and when you said something you got the stress reaction that they would rudely get to it. It wasn’t even busy at the time. Too much focus on coffees you make people pay for. I paid for breakfast too. A typical stay at the Hills lodge. If the location wasn’t what we needed and we weren’t Accor members, wouldn’t bother at all. No recognition of issue night before at check out.

Dear Rohan, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet expectations, particularly after arriving late with your family and finding the sofa bed unprepared and room amenities incomplete. I also regret that your breakfast experience left you feeling frustrated. We strive to provide warm, attentive service, and it's disappointing to hear that this was not reflected during your visit. Your comments regarding service, communication, and attention to detail have been shared with the relevant teams for review. Thank you for your honest feedback. We appreciate your loyalty as an Accor member and the opportunity to learn from your experience. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.0/5

Ann R. Families - Confirmed reviews ALL

Good access to room and the addition of the shower chair was very helpful. I found the quilt on the bed very heavy and did not have much warmth I had to get the extra blanket. Room Service breakfast was very tasty.

Dear Ann, Thank you for your feedback. I'm pleased to hear that you found the room accessible and that the shower chair helped make your stay more comfortable. I appreciate your comments regarding the bedding and am glad that our team was able to provide an additional blanket for you. It's also lovely to hear that you enjoyed your room service breakfast. Thank you for staying with us, and we hope to welcome you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 3.5/5

Christopher R. Business - Confirmed reviews ALL

Rooms not the best

Dear Christopher, Thank you for your feedback. I'm pleased to hear that you found our location convenient for your visit. I appreciate your comments regarding the rooms and am sorry to hear they did not fully meet your expectations. Guest feedback is important to us, and your comments have been shared with the team as we continue to improve the guest experience. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.5/5

Elizabeth I. Families - Confirmed reviews ALL

Excellent professional staff love staying here, room lovely and clean ans welcoming and comfortable

Dear Elizabeth, Thank you for your wonderful review. We're delighted to hear that you continue to enjoy your stays with us and that our team, rooms, and overall experience keep you coming back. Your kind words about our professional staff and the cleanliness and comfort of the rooms mean a great deal to us. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Arnab G. Friends - Confirmed reviews ALL

Had a lovely stay. The staff were caring and polite. The restaurant was very nice. Lots of greenery. Very relaxing stay

Dear Arnab, Thank you so much for your wonderful review and perfect score. I'm delighted to hear that you enjoyed our beautiful grounds, comfortable rooms, and ample parking during your stay. It's especially lovely to hear your kind comments about our team and restaurant. We're thrilled that you found your stay relaxing and enjoyed the peaceful greenery around the property. We look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 4.0/5

Joseph &. J. T. Couples - Confirmed reviews ALL

Room comfortable. Food good

Dear Joseph &. J., Thank you for your review. I'm delighted to hear that you enjoyed a comfortable stay with us and that you found both the room and food to your liking. We appreciate you taking the time to share your feedback and look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Lynette B. Families - Confirmed reviews ALL

I always get greeted with a friendly smile

Dear Lynette, Thank you so much for your wonderful review and perfect score. Hearing that Peppers Hills Lodge feels like home is one of the greatest compliments we could receive. I'm delighted to know that you're always greeted with a friendly smile and made to feel welcome by our team. We truly appreciate your continued support and look forward to welcoming you back again soon. Kind regards, Bailey Wootton Front Office Manager

Customer review rating 5.0/5

Hill M. Business - Confirmed reviews ALL

Clean, comfortable, friendly, staff

Dear M., Thank you so much for your wonderful review and perfect score. I'm delighted to hear that you enjoyed a comfortable stay and had such a positive dining experience in our restaurant. It's lovely to know that you found the hotel clean and welcoming, and that our team helped make your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Peppers Hills Lodge again soon. Kind regards, Bailey Wootton Front Office Manager

Other web-users rate our hotel

  • 299 reviews 8.9/10 Location
  • 954 reviews 8.3/10 Room
  • 919 reviews 8.9/10 Service
  • 46 reviews 2.6/10 WiFi
  • 476 reviews 8.4/10 Comfort
  • 383 reviews 7.6/10 Food
  • 356 reviews 8.8/10 Cleanliness
  • 307 reviews 8/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Castle Hill Hotels