Grand Mercure The Hills Lodge 4.5 stars

relaxing convenient location

I recently stayed at your hotel for a week over the Christmas period. Your staff were friendly and helpful. The hotel was clean and very cool during the very hot weather. The pool was sparkling clean and so much fun for the kids.

Wonderful we have stayed here many times the service and attention to detail the staff provide is second to none .

No microwave in the room staff doesn’t know the reason why no micro in the room . Hidden prices like if you watch tv and movie they will cost you . They make a mini bar when you enter you don’t know they are payable small packages of nuts and water cost skyrocketed. Unbelievable I really disappointed.

Great service from the moment we booked right through to when we checked out. The room was comfortable, clean and large. And that pool! Amazing on a hot day.

I was at the hotel for business but asked the hotel if we could upgrade to a room to accommodate my family. The staff, in particular, Chris at reception facilitated and this upgrade. Throughout our stay he very attentive and we felt very much looked after.

I have stayed with you before because it is close to our Sydney friends. Enjoyed it last time so returned. I had my son (48) with me this time and he enjoyed our stay as well.

Organised a weekend away to celebrate our daughter's 21st birthday. The Hills Lodge is a beautiful motel in such a good location. We have stayed here before and the staff made us feel very welcome and the facilities were clean and well maintained. Definitely a motel we will stay at again in the future.

Terrific

Pleasant stay

Our experience was great. We checked in (myself and my 3 children), went for dinner and came back and the air con in our bedroom was not working and was quite stuffy in the bedroom. I rang reception who immediately said they would find a new room. They then rang back and said if it was ok they would have no choice but to move us. We packed our bags and reception rang and said they were testing the air conditioner in our new room it turns out that room had the same problem so the gentleman at reception then moved us into room number one which was a beautiful room. Unfortunately I forgot to get the Gentleman's name that helped us however he came to our room got all of our bags and as I'm currently disabled and our new room was upstairs which you checked with me first and I was fine with he then carried all of our bags up into our room made up the sofa bed for my children and made sure everything was ok he then called us later on just to double check that everything was ok and once again the next day when he was back on shift checks that everything was ok I cannot Express enough how smooth that the whole transition was going from one room to the next and how wonderfully the staff dealt with it it was like nothing was too hard or too much trouble for them and they made it as easy as anything to change rooms this is about a 4th or 5th stay at the Hills Lodge including my entire family staying for my sister's wedding and my mum spending a whole week there while my dad had surgery down the road and I have to say this hotel has the best customer service out of any Hotel I have ever stayed at whoever the gentleman is that helped us move rooms on the Friday night and we checked in is a wonderful asset to your hotel I cannot wait to see you again

The staff were awesome, the room was very clean & comfortable. I felt safe & welcome. However, my one disappointment was not being able to get into the pool that I was looking forward to swimming in. I have very bad knees, & would need a step higher up, closer to the edge of the pool, and especially a railing beside the steps. I was quite surprised there was no railing or hand bar. I mentioned this to the desk staff & she was very apologetic but there was nothing she could do, even though she suggested a few ideas. The only solution is better steps & a railing. The Christmas decor, especially in the restaurant was the most beautiful I saw during my 2 week stay in Australia!! The room service menu could use a couple of simpler, less expensive items, like a sandwich. The Staff were AWESOME!! I always felt welcome & special!! I'm glad I tried THE HILLS.

had a great stay friendly staff, great service, comfortable room and yummy food

we always stay at the hills lodge when in sydney

The rooms were very clean and well laid out. The bed was of the most comfortable beds we have ever slept in a motel. The room did not smell like other motels, but felt fresh. Buffet breakfast on Christmas Day was made our day special. There is nothing to improve on! We would come again when next in Sydney.