Mercure Penrith 4 stars

Name: Mercure Penrith
Address: PENRITH, 2750, AUSTRALIA
Telephone: (+61)2/47217700
Rating: 3.8

4.0/5

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Mercure Penrith

Mid-scale hotel for business trips or leisure

Feel welcome staying with us! h9877@accor.com - 02 4721 7700

Andrew Hills, Hotel Manager

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. The hotel has 222 rooms featuring flat-screen TVs, cable TV, air-conditioning, WIFI Internet access. Additional facilities include a gym, outdoor swimming pool, BBQ area and parking.

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. Attractions include Sydney's Wet'N'Wild, Indoor Skydiving and white water rafting.

Hotel extras

Enjoy Nightlife & Theatres
Abundance of Adventure Attractions
Adjoining Conference Centre
Near Speciality shopping
Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check-in (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late Check-out (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Babysitting on request

Breakfast
1 bar(s)
Room service
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Penrith

Panther Place
2750
penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Contact email

Check-in from 14h00

Check out up to 11h00

By plane
SYDNEY AIRPORT At 85km / 52 miles
By train
PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Standard Queen Room

Max. number of persons: 3
Area: From 24m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Double Double

Max. number of persons: 4
Area: From 24m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Room

Max. number of persons: 2
Area: From 24m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Room

Max. number of persons: 2
Area: From 24m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Family Room

Max. number of persons: 4
Area: From 32m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Family Room

Max. number of persons: 4
Area: From 32m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Suite

Max. number of persons: 2
Area: From 36m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Suite

Max. number of persons: 2
Area: From 36m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Why Be a Member

Travelingpaul2020 Business - 24/01/2020 TripAdvisor review

Why be a Accor Member There booking app only works now and then The benefits of been a member is a waste off money this last stay at this motel I was treated no differently then a normal paying none member and on checking in to this motel it was more important to cut up lemons to have my room and check in sorted out This motel was a great motel to stay but had dropped the ball big time in customer service and is getting worse every it I stay there Very sad

What a difference!

Elizabeth R. Couples - 23/01/2020 Confirmed reviews ALL

We have stayed here on multiple occasions in the past and were aware of the renovations that were being carried out.....well,it would appear that all the work has now been completed and what a difference it has made....the hotel must now rate as close to the very top accommodation available in Penrith and surrounding areas!

Dear Ms R., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great service

Dee Solo - 23/01/2020 Confirmed reviews ALL

Wonderful staff. Extremely friendly and very helpful

Dear Ms S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Location suited

Anonymous Families - 22/01/2020 Confirmed reviews ALL

Positive

Dear Marina & Branko K., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

New lobby is excellent and open 24/7

Anonymous Families - 22/01/2020 Confirmed reviews ALL

Stayed to watch my daughters sport tournament in Penrith.

Dear Mr T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Grrat friendly service

Anonymous Families - 22/01/2020 Confirmed reviews ALL

From the minute we checked in all of the staff were friendly and helpful. The room was clean and tidy and everything was as expected. Special mention to all of the cleaning staff, every time we passed in the hallways they were smiling and friendly -happy to say hello and check to see how our stay was going. The courtesy buggy between panthers and the mecure was also very habdy while it was raining.

Dear Ms H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good Stay

V H. Business - 21/01/2020 Confirmed reviews ALL

I stayed for 2 nights for work in Penrith. The hotel is in a good location close to the town center and main access roads. Being attached the the league’s club provides a good choice of places to eat and recreational activities.

Dear Mr H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Angie A. Friends - 21/01/2020 Confirmed reviews ALL

The staff where fantastic ,they went out of there way with making our stay comfortable .We travel a lot and it was nice to finally have professional staff.

Dear Ms J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Well located

John W. Families - 21/01/2020 Confirmed reviews ALL

We had two restful nights at this hotel and will stay the next time we are in the city.

Dear Mr w., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good stay

Stuart M. Families - 21/01/2020 Confirmed reviews ALL

My son and I stayed at Penrith and the accommodation and facilities were great

Dear Mr M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Home away from Home

Steven M. Business - 20/01/2020 Confirmed reviews ALL

Staff at Mecure Penrith were amazing - I had two staff staying there and during that stay one of them had to have emergency surgery which I alerted the staff to. The staff were not only professional but considerate and compassionate and communicated well. There stay was extended several times and the staff took the time to reallocate rooms and shuffle reservations to ensure his recovery was quick and uninterrupted. The staff clearly love working there, and create an experience for their guests. Nothing was ever too much trouble and will definitely be back.

Dear Mr M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team and hope your friend has since made a full recovery. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back again in the future. Regards, Andrew Hills General Manager

Loud, uncomfortable beds

Anonymous Business - 20/01/2020 Confirmed reviews ALL

The rooms are not aound proof. Could here everyone in halls and bands from the neighbouring club. Bed was extremely hard and not been turned ever

Dear Ms G., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to both the club and firmness of the bed. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

1st night struggled to sleep due to the noise from the club. They moved us for the 2nd night on request.

Trevor B. Couples - 20/01/2020 Confirmed reviews ALL

The noise is bad is bad. The rooms need better acoustics.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comment in regards to the noise from Panthers. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I was pleased to read that the team assisted with the problem for your second night. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Great hotel close to many resturants

nathanroylance Business - 20/01/2020 TripAdvisor review

Great hotel with plenty of food options close by. Clean and nice big rooms, comfy beds, great bathrooms. Did have an issue with laundry not being sent ontime however overall a great place to stay in Penrith

Dear nathanroylance, Thank you for taking the time to post a review and share your recent experience. I am pleased to read that you found the hotel suitable during your time in Penrith. Please accept my apologies for the mix up with the laundry and hopefully this would be a one off situation. We hope to have the opportunity to welcome you back again in 2020. Regards, Andrew H, GM.

Clean ,quie,t great service

N P. T. Business - 19/01/2020 Confirmed reviews ALL

Very happy! I was welcomed back , got my usual room - it was reasonably quiet and clean .The staff were friendly and helpful . My only negative was that the AC would not go below 19.5 which is too hot for me to sleep comfortably plus it was pretty loud - I ended up sleeping with NC headphones ... I would like the ability to drop the temperature to at least 17 or 18 overnight if possible

Dear Mr T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also look into the air conditioning both the temperature and noise level to improve this for the future. Thank you again for sharing your experience. Regards, Andrew Hills General Manager

Extremely pleasurable.

:dylan:samuel:m.: Solo - 19/01/2020 Confirmed reviews ALL

Great Stay. Thanks

Anazing Penrith

Kathleen Couples - 18/01/2020 Confirmed reviews ALL

Wonderful. From the moment we entered reception, our stay was amazing. It was also same time as many ’Firies’ arrived after their long shifts of firefighting in the southern highlands. The staff handled all incoming with precision and friendly caring help. Good on you Mercure for your care and consideration . Our room was immaculately clean and comfortable. Breakfast and all our dining was amazing.

Dear Ms P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and hope all is ok in regards to the fires. Thank you again for sharing your experience, and if we can be of any further assistance during these difficult times please don't hesitate to reach out. Regards, Andrew Hills General Manager

Greg Families - 18/01/2020 Confirmed reviews ALL

It was fine Not in a really nice location

Dear Mr H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Regards, Andrew Hills General Manager

An oasis in the west.

Davina B. Couples - 16/01/2020 Confirmed reviews ALL

The staff were very friendly, informative and accommodating during our stay.

Dear Ms B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Comfortable beds, quiet rooms, friendly staff

Dianne G. Couples - 15/01/2020 Confirmed reviews ALL

The room was very comfortable and quiet. We only stayed one night as we were going to dinner at Panthers. My only complaint is that the shower water leaks through the shower door and completely saturates the bathmat, and the bathroom floor. Otherwise, we had no problems.

Dear Ms G., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Our most recent 20 reviews

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