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Mercure Penrith 4 stars

Customer review rating 4.2/5 9,149 reviews

Mercure Penrith
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+ 18 Services
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Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Near Speciality shopping

  • Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Penrith

Panther Place
2750
penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY AIRPORT At 85km / 52 miles

  • By train

    PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Our accommodations

Standard Queen Room

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Double Double

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior King Room

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe King Room

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Family Room

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Family Room

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe King Suite

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

BAR

Non contractual photo

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Penrith

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,149 reviews

tripadvisor

TripAdvisor Rating 4.0/5

144 reviews

Convenient location. Great staff.

Customer review rating 4.2/5

C G. Couples - 31/03/2020 Confirmed reviews ALL

In these difficult times we still felt relaxed and comfortable.

Dear Ms G., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Been back a few times lately....Better than ever before

Customer review rating 4.2/5

Rev R. H. O. J. Couples - 31/03/2020 Confirmed reviews ALL

Staff, Rooms, Location,...Excellent... Happy to recommend to others

Dear Mr H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great Stay

Customer review rating 4.2/5

Amie Couples - 29/03/2020 Confirmed reviews ALL

Great experience.

Dear Ms C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Business Stay

Customer review rating 4.2/5

Peter B. Business - 27/03/2020 Confirmed reviews ALL

My experience with Mecure Penrith is always pleasant but upon reading my email after returning home I was quite shocked to learn of the invoice cost as due to the current situation with club closures etc there was no facility for in house breakfast or room service dinner , these had to be outsourced , I really did expect a reduction in accommodation charges .

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have available a limited breakfast offer within the hotel which we will continue to review and maintain whilst Panthers remains closed. I appreciate your sharing your concerns, and hope to have the opportunity to welcome you back again in the future. Regards, Andrew Hills General Manager

Always a Good Stay

Customer review rating 4.2/5

Kerrie Couples - 26/03/2020 Confirmed reviews ALL

We always enjoy staying here.The staff are extremely friendly and helpful. The lounge/bar area is a very pleasant place to have a drink. It's a short walk to restaurants and shops and the rooms are clean and comfortable.What's not to like?

Dear Ms V., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback during these challenging times. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good stay

Customer review rating 4.2/5

Walter Families - 25/03/2020 Confirmed reviews ALL

Well appointed room with excellent bathroom.

Dear Mr C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good stay!

Customer review rating 4.2/5

Anna Business - 24/03/2020 Confirmed reviews ALL

Needed a place to stay urgently after a car breakdown late into the evening and was relieved to easily get a lovely room. Great staff.

Dear Ms M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back under better circumstances. Regards, Andrew Hills General Manager

Good enough

Customer review rating 4.2/5

Russell Families - 23/03/2020 Confirmed reviews ALL

Room was clean bed was comfortable the pillows were soft and flat

Dear Ms T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services during these challenging times.. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Prime Location & Excellent Housekeeping

Customer review rating 4.2/5

Paresh Business - 23/03/2020 Confirmed reviews ALL

Stayed 5 days at Mercure Penrith and the overall experience was excellent. The location was very convenient in terms of proximity from city centre, major food and shopping outlets. A good amount of parking space is available on site and the check-in/ check out is a breeze.

Dear Mr C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good position for our stay as we going daily to the kayaking

Customer review rating 4.2/5

Tom D. Couples - 23/03/2020 Confirmed reviews ALL

Room very good and comfortable. We had room service for dinner. prompt service but quality could be better.

Dear Ms D., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Comfortable Stay, Great Location

Customer review rating 4.2/5

Rochelle B. Business - 22/03/2020 Confirmed reviews ALL

Staff were wonderful and nothing was an issue. Extra care taken during a very difficult time (COVID-19) Thanks to the team nothing was an issue.

Dear Ms B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services during these difficult times. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good facilities let down by customer service

Customer review rating 4.2/5

Roger Business - 22/03/2020 Confirmed reviews ALL

Regular visitor with very little issues untill my last stay where I inadvetantly left a device connected on charge. Returned that afternoon after checkout only to be informed that there was nothing in the room found by the staff. My fault for leaving something in the room; however, as a regular visitor, I had faith that these types of occurances would be regular and would simply be a case of oputing it aside for my next stay.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comment in regards to the missing item in the room. If you can let me know what the item is I will follow this up further with Housekeeping. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I can be contacted personally on An… Regards, Andrew Hills General Manager

Very pleasant

Customer review rating 4.2/5

Tania P. Families - 19/03/2020 Confirmed reviews ALL

Check in easy. Friendly staff

Dear Ms P., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good stay

Customer review rating 4.2/5

Brent Friends - 18/03/2020 Confirmed reviews ALL

While the hotel itself could be described as a little run down, it is clean and comfortable. The staff though were friendly and efficient. Particularly the girls at the front desk who were lovely and a credit to you, also the ladies in Kelly’s cafe

Dear Mr J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Convenient location

Customer review rating 4.2/5

Hazels Couples - 18/03/2020 Confirmed reviews ALL

Room was nice and comfortable. Staff at the front desk were very friendly.

Dear Ms S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Short Stay

Customer review rating 4.2/5

Tim Business - 18/03/2020 Confirmed reviews ALL

Nice room clean and tidy. Only stayed over night. Will stay here again when next in town

Dear Mr C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good experience

Customer review rating 4.2/5

Darren Business - 18/03/2020 Confirmed reviews ALL

Stayed one night wit work. Staff courteous and professional.

Dear Mr W., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Noisy and lack of sleep

Customer review rating 4.2/5

David Friends - 17/03/2020 Confirmed reviews ALL

My room was located right next to the lift shaft and could not get a decent sleep with the constant mechanical noise emitting into the room. Although the room was tidy, the overall experience was dissatisfaction.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the room allocated and external noise from the elevator At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future with a different room. Regards, Andrew Hills General Manager

Great

Customer review rating 4.2/5

Raymond M. Couples - 17/03/2020 Confirmed reviews ALL

Relay enjoyed our stay that that much we have booked accommodation again in April

Dear Mr M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Very clean & comfy room.

Customer review rating 4.2/5

Tracy M. Couples - 17/03/2020 Confirmed reviews ALL

We had a relaxing stay room was great. Ordered room service which came promptly & food was lovely. Reception staff were very friendly & helpful.

Dear Ms M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager
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