Mercure Penrith 4 stars

Customer review rating (ALL Rating) 4.5/5 2,229 reviews

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Panther Place, 2750 PENRITH, Australia

Description

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Close to the upcoming Western Sydney Airport

  • Walk to Restaurants and Bars

Our accommodation(s)

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Hotel location

Mercure Penrith

Panther Place
2750 PENRITH
Australia

GPS:-33.7582, 150.68321

Telephone
Fax +61 2 4732 2928

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,229 reviews

TripAdvisor Rating  3.9/5  197 reviews

Customer review rating 2.5/5

Inskip D. G. Business - Confirmed reviews ALL

SO I was there for work and unfortunately I was leaveing early and getting back late, the option of food and facilities outside of that time was hard unless going to local area, this was an inconvience as it required log wait times for delivery. I tried to bring a meal to mircowave and i had not facilities that i was aware of to eat this. So the campany just paid for a4 walls, a roof and a bed. Staff were great, Room was clean, no complaints on that end

Good evening, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Penrith. I am pleased to hear that you found our staff to be great and that your room met cleanliness standards. However, I regret to learn that you encountered challenges with dining options during your stay. We strive to provide a comfortable experience, and I understand how limited food options can be inconvenient for guests with busy schedules. While our hotel offers limited dining facilities, we appreciate your suggestion regarding meal preparation options. Your insights are valuable as we continue to enhance our guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Mercure Penrith

Customer review rating 5.0/5

Justin B. Business - Confirmed reviews ALL

Staff were amazing, location was perfect, rooks were clean , tidy and modern

Good morning, Thank you for your positive feedback. We are delighted to hear that you found our location ideal and our staff friendly. It is rewarding to know that our efforts in maintaining clean and modern rooms have resonated with you. We look forward to your next visit. Kind regards, Mercure Penrith

Customer review rating 2.5/5

Allan S. Families - Confirmed reviews ALL

Aircon noisy, room dirty, dangerous spiders in courtyard. (Redbacks), others in room next to us spent most the night smoking weed.

Good evening, Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations. For any concerns such as air conditioning noise, room cleanliness, wildlife sightings, or disturbances from other guests, we encourage all guests to contact our 24-hour reception during their stay. This allows our team to attend to issues promptly and resolve them on the spot.. We appreciate your comments and thank you for staying with us. Kind regards Mercure Penrith

Customer review rating 5.0/5

Janette A. Families - Confirmed reviews ALL

Seeing family

Good morning, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and that you enjoyed your time with family. We look forward to welcoming you back in the future. Best regards, Mercure Penrith

Customer review rating 1.5/5

Anthony R. Solo - Confirmed reviews ALL

We have stayed here many times in the past as a family, we normally love coming here. This time I checked into my room and as I was unpacking saw something in the corner. I went to have a look and it was a soiled G String that had been left by the “previous owners” that the housekeeping had “somehow missed”. I called the reception desk to advise and they were, of course; disgusted. They asked if I wanted to move rooms but as I was in an accessible room near the entrance (I need a walking stick a lot of the time so walking long distances is hard) and they could not move me to another accessible room I stayed put. No further mention of it was discussed. I was not even offered a drink voucher. Please have your housekeeping check the rooms before admitting new guests. Hope it does not happen again.

Good morning, Thank you for your review and for your continued loyalty to our hotel. We sincerely apologize for the oversight regarding the cleanliness of your room during your recent stay. It is unacceptable for any guest to encounter such an issue, and we understand how it can impact your experience. We appreciate your feedback regarding the housekeeping procedures. While our staff acted swiftly upon your report, we recognize the need for thorough inspections prior to guest arrivals to prevent such incidents from occurring in the future. We are grateful for your understanding and hope to restore your confidence in our services during your next visit. Kind regards, Mercure Penrith

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Other web-users rate our hotel

  • 660 reviews 9.6/10 Location
  • 1,265 reviews 7.6/10 Room
  • 1,203 reviews 9.2/10 Service
  • 17 reviews 6.6/10 WiFi
  • 608 reviews 8.1/10 Cleanliness
  • 280 reviews 7.8/10 Amenities
  • 155 reviews 6.9/10 Value
  • 117 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.