Mercure Penrith 4 stars

Customer review rating (ALL Rating) 4.5/5 2,228 reviews

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Panther Place, 2750 PENRITH, Australia

Description

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Close to the upcoming Western Sydney Airport

  • Walk to Restaurants and Bars

Our accommodation(s)

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Hotel location

Mercure Penrith

Panther Place
2750 PENRITH
Australia

GPS:-33.7582, 150.68321

Telephone
Fax +61 2 4732 2928

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,228 reviews

TripAdvisor Rating  3.9/5  197 reviews

Customer review rating 2.5/5

Allan S. Families - Confirmed reviews ALL

Aircon noisy, room dirty, dangerous spiders in courtyard. (Redbacks), others in room next to us spent most the night smoking weed.

Good evening, Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations. For any concerns such as air conditioning noise, room cleanliness, wildlife sightings, or disturbances from other guests, we encourage all guests to contact our 24-hour reception during their stay. This allows our team to attend to issues promptly and resolve them on the spot.. We appreciate your comments and thank you for staying with us. Kind regards Mercure Penrith

Customer review rating 5.0/5

Janette A. Families - Confirmed reviews ALL

Seeing family

Good morning, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and that you enjoyed your time with family. We look forward to welcoming you back in the future. Best regards, Mercure Penrith

Customer review rating 1.5/5

Anthony R. Solo - Confirmed reviews ALL

We have stayed here many times in the past as a family, we normally love coming here. This time I checked into my room and as I was unpacking saw something in the corner. I went to have a look and it was a soiled G String that had been left by the “previous owners” that the housekeeping had “somehow missed”. I called the reception desk to advise and they were, of course; disgusted. They asked if I wanted to move rooms but as I was in an accessible room near the entrance (I need a walking stick a lot of the time so walking long distances is hard) and they could not move me to another accessible room I stayed put. No further mention of it was discussed. I was not even offered a drink voucher. Please have your housekeeping check the rooms before admitting new guests. Hope it does not happen again.

Good morning, Thank you for your review and for your continued loyalty to our hotel. We sincerely apologize for the oversight regarding the cleanliness of your room during your recent stay. It is unacceptable for any guest to encounter such an issue, and we understand how it can impact your experience. We appreciate your feedback regarding the housekeeping procedures. While our staff acted swiftly upon your report, we recognize the need for thorough inspections prior to guest arrivals to prevent such incidents from occurring in the future. We are grateful for your understanding and hope to restore your confidence in our services during your next visit. Kind regards, Mercure Penrith

Customer review rating 5.0/5

Doug K. Business - Confirmed reviews ALL

Always very comfortable stay

Good morning, Thank you for your kind feedback. We are delighted to hear that you consistently enjoy a comfortable stay at Mercure Penrith. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Mercure Penrith

Customer review rating 4.0/5

Deirdre M. Families - Confirmed reviews ALL

Lovely room, good gym. Problem with the air con going on and off and getting hot at one stage.

Good morning, Thank you for your kind words regarding your room and gym facilities. We appreciate your feedback about the air conditioning system please let our 24 hour reception team know next time so we can assist with it. Your comments will be noted for our ongoing maintenance reviews. Kind regards, Mercure Penrith

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Other web-users rate our hotel

  • 660 reviews 9.6/10 Location
  • 1,265 reviews 7.6/10 Room
  • 1,203 reviews 9.2/10 Service
  • 17 reviews 6.6/10 WiFi
  • 608 reviews 8.1/10 Cleanliness
  • 280 reviews 7.8/10 Amenities
  • 155 reviews 6.9/10 Value
  • 117 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.