Mercure Penrith 4 stars

Customer review rating (ALL Rating) 4.5/5 2,227 reviews

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Description

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Close to the upcoming Western Sydney Airport

  • Walk to Restaurants and Bars

Our accommodation(s)

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Hotel location

Mercure Penrith

Panther Place
2750 PENRITH
Australia

GPS:-33.7582, 150.68321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,227 reviews

TripAdvisor Rating  3.9/5  197 reviews

Customer review rating 3.0/5

Daniel W. Families - Confirmed reviews ALL

The staff were friendly and helpful. The beds were shockingly uncomfortable. No underground car parking for easier access with luggage would have been good but that's not a big deal. The beds are just so uncomfortable and hard we probably wouldn't choose to stay there again.

Customer review rating 1.5/5

Bill H. Couples - Confirmed reviews ALL

Room beside plantroom. Very noisey room.

Customer review rating 5.0/5

Jonathan M. Friends - Confirmed reviews ALL

Thoroughly enjoyed the stay. The rooms were very clean, and the staff were very helpful

Good afternoon, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, found our venue appealing, and appreciated the cleanliness of your room as well as the friendliness of our staff. Your satisfaction is our priority. Kind regards, Mercure Penrith

Customer review rating 2.5/5

Gerard K. Friends - Confirmed reviews ALL

Well located, good stay, room clean, bed comfortable. Rating low because of issues with noisy air conditioner, sleeping was not great. Was offered another room but same issue. Would have been a great stay but for the air conditioner.

Good afternoon, Thank you for your feedback regarding your recent stay. I regret to learn that the air conditioning disrupted your comfort, despite our efforts to offer an alternative room. Your experience is important to us, and we appreciate your understanding. Kind regards, Mercure Penrith

Customer review rating 2.0/5

Xu L. Business - Confirmed reviews ALL

Room was ok - smells a little bit stale. No bottled water and the water from the bathroom tasted odd even after boiling them. At night you could hear the other rooms and hard to fall asleep. Surrounding amenities were good. Staff are very lovely

Good morning, Thank you for sharing your experience. I regret that your room did not meet your expectations regarding freshness and water quality. We appreciate your feedback on the noise levels and will consider your comments. It is heartening to know you found our staff welcoming. Best regards, Mercure Penrith

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Other web-users rate our hotel

  • 656 reviews 9.6/10 Location
  • 1,256 reviews 7.6/10 Room
  • 1,198 reviews 9.2/10 Service
  • 16 reviews 7.1/10 WiFi
  • 603 reviews 8.2/10 Cleanliness
  • 280 reviews 7.8/10 Amenities
  • 154 reviews 7/10 Value
  • 117 reviews 7.1/10 Breakfast

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