Mercure Penrith 4 stars

Name: Mercure Penrith
Address: PENRITH, 2750, AUSTRALIA
Telephone: (+61)2/47217700
Rating: 4.2

Customer review rating 4.2/5 9,834 reviews

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+ 18 Services

Mercure Penrith

Hotel for travellers looking for local and authentic experiences

Feel welcome staying with us! h9877@accor.com - 02 4721 7700

Andrew Hills, Hotel Manager

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. The hotel has 222 rooms featuring flat-screen TVs, cable TV, air-conditioning, WIFI Internet access. Additional facilities include a gym, outdoor swimming pool, BBQ area and parking.

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. Attractions include Sydney's Wet'N'Wild, Indoor Skydiving and white water rafting.

Hotel extras

Enjoy Nightlife & Theatres
Abundance of Adventure Attractions
Adjoining Conference Centre
Near Speciality shopping
Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check-in (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late Check-out (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Babysitting on request

BreakfastPaying
1 Bar(s)
Room service
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service availablePaying

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Parking
Fitness centre
Accessibility for people with reduced mobility
Air conditioned
WIFI/Internet Access
Bar

Express check-out
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi (Extra)
- High Speed internet (Extra)
- High speed transmission line
- WiFi at the hotel (Extra)
- WiFi in the communal areas (Extra)

Express check-out
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access(Extra)
- High Speed WiFi (Extra)
- High Speed internet (Extra)
- High speed transmission line
- WiFi at the hotel (Extra)
- WiFi in the communal areas (Extra)

- 250 parking spaces
- On site
- Parking opened 24/7
- Public
- 250 parking spaces
- On site
- Parking opened 24/7
- Public

Car Park
- 250 parking spaces
- On site
- Parking opened 24/7
- Public
Carpark
- 250 parking spaces
- On site
- Parking opened 24/7
- Public

Breakfast à la carte (Extra)
Hot meals
null Bar(s)

Breakfast(Extra)

Breakfast à la carte (Extra)
Room service

Hot meals
null Bar(s)

Spa - Fitness Centre
- On site
- Outside

Spa - Fitness Centre
Swimming pool - Pool
- On site
- Outside

Babysitting on request

Babysitting on request

- 222 non-smoking rooms
- 222 rooms
- 3 rooms for people with reduced mobility
- 5 floors
- null connecting rooms
English
- 100% non-smoking hotel
- Air Conditioning
Safe deposit box at reception

Hotel informations
- 222 non-smoking rooms
- 222 rooms
- 3 rooms for people with reduced mobility
- 5 floors
- null connecting rooms
Languages spoken at the hotel

English
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
Services available at reception

Safe deposit box at reception

Hotel location

Mercure Penrith

Panther Place
2750 penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
SYDNEY AIRPORT At 85km / 52 miles
By train
PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Our accommodation(s)

Rooms (6)

Standard Queen Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Double Double Room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Family Room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Family Room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Beds and pillows are like a 90s budget motel

Business T. Business - 16/04/2021 Confirmed reviews ALL

the bedding and shower resemble 90s comfort rock hard cheap beds with pillows my grandmother had in her cupboard for the last 25 yrs i travel a lot and stay at various motels and this hotel is one of the worst ive stayed

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the bedding and apologise as it always good to receive feedback in particular from our loyalty members. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope this will not discourage you from choosing other Mercure Hotels again in the future. Regards, Andrew Hills General Manager

Bathroom light

Naomi V 16/04/2021 TripAdvisor review

Irritating high pitch noise coming from the bathroom mirror light all night... no sleep for me as I had to leave the light on for the kids. Usually a 10/10 place to stay. Staff didn't seem too phased when I mentioned it on check out

Dear Naomi V, Thank you for taking the time to post a review and share your recent experience. Please accept my apologies for the problem you had with the light fitting I will certainly follow this up with Maintenance to have repaired. I hope this will not deter you from choosing to stay with us again in the future. Regards, Andrew H, GM.

Lana T. Couples - 15/04/2021 Confirmed reviews ALL

Lovely Hotel

Dear Lana T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regads, Andrew Hills General Manager

Great location

Jan T. Couples - 15/04/2021 Confirmed reviews ALL

Very pleasant visit.

Dear Ms T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Worst room in a good facility

Mark M. Families - 14/04/2021 Confirmed reviews ALL

Staff. Lovely. Room. Ordinary. Lesson learnt. Don’t get a room next to the elevator. When the lift was working (which wasn’t often) the noise it made was shocking. The AC controls had a mind of there own and at 1am the fan in the AC unit started whistling like a kettle.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to both the elevators and air conditioning and rest assured are working on both of these issues resolved. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and please let me know if you are planning a return visit to Penrith and I will ensure you are well looked after. I can be contacted personally on 04… or an… Regards, Andrew Hills General Manager

Perfect

Virginia P. Solo - 14/04/2021 Confirmed reviews ALL

I had not stayed here before and was pleasantly surprised with all aspects of my stay

Dear Ms p., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Always stay there, best spot in the west

Tony S. Families - 14/04/2021 Confirmed reviews ALL

Great staff, and very clean. Ali looked after us very well.

Dear Mr S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular Alison. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good Location, Comfortable

Paul Families - 14/04/2021 Confirmed reviews ALL

Pleasant check-in, the staff were happy to cater for requests, the room was clean and functional and the the location was good.

Dear Mr D., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

panthers hotel

madgat2021 14/04/2021 TripAdvisor review

all aspects of the stay were excellent in regards to the hotel except On the Saturday night we could hear the loud music from the Panthers club until 3am in the morning and as we had, had a busy day and were really tired this was unacceptable. They said they could not move us due to booked out but feel double glazing would fix the problem.

Dear Madgat2021, Thank you for taking the time to post a review following your stay, Whilst I am pleased to read that you had an enjoyable time, please accept my apologies for the noise from Panthers and I will certainly address this with them. Please let us know also if you are planning further visits as we can also look at allocating a room on the opposite side of the hotel with less interruption. Regards, Andrew H, GM.

Well located

Robert W. Couples - 13/04/2021 Confirmed reviews ALL

Didn't get that they offered me lift was out of order on departure was on 5th floor also no enough staff on arrival waiting to get complantry drinks which I didn't bother to long to wait for

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to both the elevator and also delay upon arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Great location

Scott F. Families - 13/04/2021 Confirmed reviews ALL

Stayed 5 days & great location & access to the leagues club

Dear Mr F., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Very handy

B. Solo - 13/04/2021 Confirmed reviews ALL

Stayed here whilst attending my child's futsal competition over Easter.

Dear Ms B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back for future Futsal events. Regards, Andrew Hills General Manager

good rooms

Sean Business - 13/04/2021 Confirmed reviews ALL

short business trip to Diesel and dirt expo

Dear Mr T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great location

Dean C. Business - 13/04/2021 Confirmed reviews ALL

Hotel was very good, very clean and staff were very friendly, I will be back again

Dear Dean C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Overall a good experience

Brett Friends - 13/04/2021 Confirmed reviews ALL

I was staying as part of a large group of young people from QLD attending the National Futsal Championships. Overall the stay was very good, and I must give a huge shout out to Kevin who was working the front desk in Penrith. Kevin went out of his way to provide assistance and fix any issues that we had. He is a great asset to your location and if you have some kind of recognition program, I would recommend Kevin for acknowledgement.

Dear Brett H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular Kevin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Love staying here!

Cathy B. Friends - 13/04/2021 Confirmed reviews ALL

Always a pleasure to stay at the Mercure. Great staff, lovely rooms and lots to do.

Dear Ms B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Mercure Penrith

mjkenning 13/04/2021 TripAdvisor review

Worst room I have ever stayed in. It was in Basement and we had to walk past the linen room to get to our room. The room was dark and dingy and the hall way had musty smell and no air .It was way over priced for what we got and I would never stay there again.

Dear mjkenning, Thank you for taking the time to post a review and I apologise that we did not meet your expectations on this occasion. I have taken on board your comments in regards to the room allocated being on the ground floor. I hope this will not deter you from choosing Mercure Hotels again in the future. Regards, Andrew H, GM.

Did the job

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

Everything was fine without being spectacular, location was good, staff were efficient and pleasant, rooms were dated but comfortable.

Dear Ms J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Pleasant Stay

NswOldie 21/03/2021 TripAdvisor review

Was again a well presented venue with excellent staff and rooms with a no problem attitude No problem for staff to organise something for you. We will definately continue to use this property when travelling to Sydney

Dear NSWOldie, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you had an enjoyable time and will be sure to share your feedback with the team here at the hotel. We look forward to welcoming you back during your next planned visit to Penrith. Regards, Andrew H, GM.

Quiet and enjoyable stay

AlbyM86 18/03/2021 TripAdvisor review

We really enjoyed our stay at the Mercure in Penrith. The Panthers Club is always a great place to visit, as is Penrith town. The hotel is great, clean, modern and the staff are friendly. We will be back.

Dear AlbyM86, Thank you for taking the time to post a review, I am pleased to read that you had an enjoyable time and found the hotel both comfortable and well situated next to Panthers. I will also share the lovely comments with the team here at the Hotel and we look forward to welcoming you back again in the future. Regards, Andrew H, GM.

Our most recent 20 reviews

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