Mercure Penrith 4 stars

Name: Mercure Penrith
Address: PENRITH, 2750, AUSTRALIA
Telephone: (+61)2/47217700
Rating: 4.2

Customer review rating 4.2/5 9,351 reviews

ALLSAFE approved hotel

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+ 18 Services

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Mercure Penrith

Hotel for travellers looking for local and authentic experiences

Feel welcome staying with us! h9877@accor.com - 02 4721 7700

Andrew Hills, Hotel Manager

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. The hotel has 222 rooms featuring flat-screen TVs, cable TV, air-conditioning, WIFI Internet access. Additional facilities include a gym, outdoor swimming pool, BBQ area and parking.

Located at the foot of Blue Mountains and adjacent to Penrith Panthers World of Entertainment, Mercure Penrith is at the gateway to Western Sydney. Attractions include Sydney's Wet'N'Wild, Indoor Skydiving and white water rafting.

Hotel extras

Enjoy Nightlife & Theatres
Abundance of Adventure Attractions
Adjoining Conference Centre
Near Speciality shopping
Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check-in (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late Check-out (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Babysitting on request

BreakfastPaying
1 bar(s)
Room service
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service availablePaying

Hotel location

Mercure Penrith

Panther Place
2750
penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
SYDNEY AIRPORT At 85km / 52 miles
By train
PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Our accommodation(s)

Standard Queen Room

Max. number of persons: 3
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Double Double

Max. number of persons: 4
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior King Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Family Room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Family Room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe King Suite

Max. number of persons: 2
Area: From 36 m² / 388 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

BAR

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Well located

Joanne Business - 15/10/2020 Confirmed reviews ALL

On arrival we were made to feel welcome but that is were the good time stopped Our bed was unfortunately the most uncomfortable bed we have slept in and the air conditioner seemed to have a mind of its own and wouldn’t allow me to adjust the temperature so it was quite warm in the room which may have attributed to our lack of sleep

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. I have taken on board your comments in regards to both the air conditioner controller and bed and whilst we have not made changes in the past three years we will certainly look into why there was a problem on this occasion. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Leanne R. Friends - 14/10/2020 Confirmed reviews ALL

Just need to say that, we had prepaid for breakfast for the 4 of us. I was called on the day of my arrival to say that breakfast was not available in the club on Friday and that we could eat at the Hotel Cafe. We did on the friday and had a credit as we did not use the total amount. Sat we went to Kellys in the Pentrith Panthers Club and breakfast was good they billed the Motel. We ordered room service on the Sunday by calling Kellys, they were short one breakfast, and left things off two others it was very disappointing, as the staff were great. we did not have the time to wait for them to rectify the problems. Please let me know what can be done, as we use this Motel at least once a year. Thanks, Leanne R.

Dear Ms R., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the problems you had with breakfast and we have refunded $38 back to your credit card given the disappointment. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and I have followed up with Panthers who support us with the Room Service within the hotel. I appreciate you sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Good area, but dated accommodation

Daniel D. Families - 13/10/2020 Confirmed reviews ALL

Excellent staff Cleans rooms Good bathroom room Hard beds 1 TV in a family room in parent side is annoying. Need two in family rooms Extreme amount of bindi's in the grass out the front and in the pool area. Needs a good weed and feed on the lawns.

Dear Mr d., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Another good stay

Sandra Couples - 13/10/2020 Confirmed reviews ALL

The staff are always friendly and helpful. I had an issue with the airconditioning upon check-in, reception staff member( sorry I cannot remember name) was only too happy to come to room to fix only too find unit was working. Had too bother her a short time later as unit had stopped working again, she was again friendly and went to room whilst we were out and fixed unit. The room was very clean and the bed comfy (pillows not so great very hard ) still that said we had a good stay.

Dear Ms L., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team and am pleased to read that we were able to rectify the problems you had. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Kids love staying there!

Leanne Families - 13/10/2020 Confirmed reviews ALL

We stayed with our kids over school holidays for my daughters 10th birthday. Very conveniently located close to all activities kids love to visit. Thank you for the balloons and chocolates awaiting our daughter in the room. Made her day

Dear Ms W., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback and am pleased to read that your daughter enjoyed her birthday. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good location

Jayde Couples - 13/10/2020 Confirmed reviews ALL

Nice room, newly renovated and clean. Great location. Didn’t like that there was no mini bar, reception was very slow checkin and out process. Otherwise the stay was great.

Dear Ms K., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back in the future. Regards, Andrew Hills General Manager

Clean and tidy

Sean Couples - 13/10/2020 Confirmed reviews ALL

Was a short stay but reception were helpful and courteous

Dear Mr B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Fantastic stay

Liz N. Couples - 13/10/2020 Confirmed reviews ALL

Each and every staff member that we had anything to do with were courteous, helpful and nothing was trouble for them. I will definitely be back

Dear Ms N., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Clean rooms, very clean

Shelley Families - 12/10/2020 Confirmed reviews ALL

Very friendly staff, even gave my daughter some stuffed toys! Clean big rooms, comfy bed. Great location

Great location next to Panthers Leagues club.

John C. Couples - 12/10/2020 Confirmed reviews ALL

First time at the Mecure Penrith. This is an ideal location if you need to visit the area. The Staff were most friendly and provided us with an upgrade which was fantastic. The room was excellent. Clean and tidy. Most importantly is was extremely quiet. Pity the gym was unavailable, however this was a very minor issue. Overall we had a good time.

Dear Mr C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Anonymous Couples - 12/10/2020 Confirmed reviews ALL

Enjoyable, we stayed on a public holiday & there was only 2 staff checking our, running the cafe and handling room service. Waiting was made easier due to the awesome staff. Shame on management sure way of burning staff out.

Dear Ms H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services as the weekend had been busier than expected. Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back again in the future. Regards, Andrew Hills General Manager

Exceptional overall

Rebecca Families - 12/10/2020 Confirmed reviews ALL

The mercure Penrith is exceptional, I can't not fault it at all. The staff are amazing all so friendly welcoming & helpful. The rooms are cleaned to the finest detail. The location is amazing & the facilities are second to none.

Dear Ms G., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Overnight in Penrith

Jeff Couples - 12/10/2020 Confirmed reviews ALL

Hotel is located close enough to Penrith for a short walk. Room looked like it was recently refurbished - very nice. Hallway had new carpet - again very nice

Dear Mr T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good stay

Jon Families - 10/10/2020 Confirmed reviews ALL

Good, issue with loose toilet seat

Dear Mr M., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great location, ample parking

Anonymous Solo - 10/10/2020 Confirmed reviews ALL

Easy to check in, lovely room, friendly and efficient staff

Dear Mr & Mrs A., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great stay

Scott H. Families - 08/10/2020 Confirmed reviews ALL

The staff & facility’s were great. The lady at reception was outstanding - apologies I didn’t get her name. She was very tall. Please pass on my thanks.

Dear Mr H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular Anita. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Well suited for intended task

S. J. Business - 08/10/2020 Confirmed reviews ALL

Good as it can be under the COVID conditions, efficient Check-in and associated temp checks etc.as we start to move around again. Inconvenient to have not be able to access Panthers by internal lift access, however fully understand due to COVID rules that this has to be done to keep everybody safe. Got my extra steps in having to walk the long way around.... all good ;-)

Dear Mr J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

A Very Good Hotel

Michael Families - 08/10/2020 Confirmed reviews ALL

Well located for our trip to the Blue Mountains. Nice rooms, friendly staff and very family friendly.

Great location, family friendly, clean and safe

Tara A. Families - 07/10/2020 Confirmed reviews ALL

We had a quick weekend away as family. The motel was fantastic, child friendly, friendly staff and nice clean atmosphere. The location was really wonderful.

Dear Ms A., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Nice spacious room and bathroom

Julie Solo - 06/10/2020 Confirmed reviews ALL

Comfortable bed, lots of room.

Our most recent 20 reviews

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