Mercure Penrith 4 stars

Customer review rating 4.2/5 9,834 reviews

ALLSAFE approved hotel

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Mercure Penrith
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+ 18 Services

Hotel extras

  • Enjoy Nightlife & Theatres

  • Abundance of Adventure Attractions

  • Adjoining Conference Centre

  • Near Speciality shopping

  • Walk to Restaurants and Bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Business services
  • Conventions hotel
  • Business centre
  • Copy/print service availablePaying

Hotel location

Mercure Penrith

Panther Place
2750 penrith
australia

Tel: +61247217700

Fax: (+61)2/47322928

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY AIRPORT At 85km / 52 miles

  • By train

    PENRITH RAILWAY At 3km / 2 miles

GPS :-33.760686, 150.684056

Our accommodation(s)

Standard Queen Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Double Double Room

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior King Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe King Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Family Room

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Family Room

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

BAR

Non contractual photo

The Lobby Bar offers a wide selection of local wines, beers and cocktails. The perfect place to have a drink and light snacks with friends, family and colleagues.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Penrith

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,834 reviews

tripadvisor

TripAdvisor Rating 4.0/5

157 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beds and pillows are like a 90s budget motel

Customer review rating 1.5/5

Business T. Business - 16/04/2021 Confirmed reviews ALL

the bedding and shower resemble 90s comfort rock hard cheap beds with pillows my grandmother had in her cupboard for the last 25 yrs i travel a lot and stay at various motels and this hotel is one of the worst ive stayed

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to the bedding and apologise as it always good to receive feedback in particular from our loyalty members. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I appreciate your sharing your concerns, and hope this will not discourage you from choosing other Mercure Hotels again in the future. Regards, Andrew Hills General Manager

Bathroom light

TripAdvisor rating 4.0/5

Naomi V 16/04/2021 TripAdvisor review

Irritating high pitch noise coming from the bathroom mirror light all night... no sleep for me as I had to leave the light on for the kids. Usually a 10/10 place to stay. Staff didn't seem too phased when I mentioned it on check out

Dear Naomi V, Thank you for taking the time to post a review and share your recent experience. Please accept my apologies for the problem you had with the light fitting I will certainly follow this up with Maintenance to have repaired. I hope this will not deter you from choosing to stay with us again in the future. Regards, Andrew H, GM.
Customer review rating 5.0/5

Lana T. Couples - 15/04/2021 Confirmed reviews ALL

Lovely Hotel

Dear Lana T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regads, Andrew Hills General Manager

Great location

Customer review rating 4.5/5

Jan T. Couples - 15/04/2021 Confirmed reviews ALL

Very pleasant visit.

Dear Ms T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Worst room in a good facility

Customer review rating 2.0/5

Mark M. Families - 14/04/2021 Confirmed reviews ALL

Staff. Lovely. Room. Ordinary. Lesson learnt. Don’t get a room next to the elevator. When the lift was working (which wasn’t often) the noise it made was shocking. The AC controls had a mind of there own and at 1am the fan in the AC unit started whistling like a kettle.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to both the elevators and air conditioning and rest assured are working on both of these issues resolved. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and please let me know if you are planning a return visit to Penrith and I will ensure you are well looked after. I can be contacted personally on 04… or an… Regards, Andrew Hills General Manager

Perfect

Customer review rating 5.0/5

Virginia P. Solo - 14/04/2021 Confirmed reviews ALL

I had not stayed here before and was pleasantly surprised with all aspects of my stay

Dear Ms p., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Always stay there, best spot in the west

Customer review rating 5.0/5

Tony S. Families - 14/04/2021 Confirmed reviews ALL

Great staff, and very clean. Ali looked after us very well.

Dear Mr S., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular Alison. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Good Location, Comfortable

Customer review rating 4.0/5

Paul Families - 14/04/2021 Confirmed reviews ALL

Pleasant check-in, the staff were happy to cater for requests, the room was clean and functional and the the location was good.

Dear Mr D., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

panthers hotel

TripAdvisor rating 4.0/5

madgat2021 14/04/2021 TripAdvisor review

all aspects of the stay were excellent in regards to the hotel except On the Saturday night we could hear the loud music from the Panthers club until 3am in the morning and as we had, had a busy day and were really tired this was unacceptable. They said they could not move us due to booked out but feel double glazing would fix the problem.

Dear Madgat2021, Thank you for taking the time to post a review following your stay, Whilst I am pleased to read that you had an enjoyable time, please accept my apologies for the noise from Panthers and I will certainly address this with them. Please let us know also if you are planning further visits as we can also look at allocating a room on the opposite side of the hotel with less interruption. Regards, Andrew H, GM.

Well located

Customer review rating 2.5/5

Robert W. Couples - 13/04/2021 Confirmed reviews ALL

Didn't get that they offered me lift was out of order on departure was on 5th floor also no enough staff on arrival waiting to get complantry drinks which I didn't bother to long to wait for

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Penrith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken on board your comments in regards to both the elevator and also delay upon arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future. Regards, Andrew Hills General Manager

Great location

Customer review rating 4.0/5

Scott F. Families - 13/04/2021 Confirmed reviews ALL

Stayed 5 days & great location & access to the leagues club

Dear Mr F., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Very handy

Customer review rating 4.0/5

B. Solo - 13/04/2021 Confirmed reviews ALL

Stayed here whilst attending my child's futsal competition over Easter.

Dear Ms B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we have the opportunity to welcome you back for future Futsal events. Regards, Andrew Hills General Manager

good rooms

Customer review rating 5.0/5

Sean Business - 13/04/2021 Confirmed reviews ALL

short business trip to Diesel and dirt expo

Dear Mr T., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Great location

Customer review rating 5.0/5

Dean C. Business - 13/04/2021 Confirmed reviews ALL

Hotel was very good, very clean and staff were very friendly, I will be back again

Dear Dean C., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Overall a good experience

Customer review rating 4.0/5

Brett Friends - 13/04/2021 Confirmed reviews ALL

I was staying as part of a large group of young people from QLD attending the National Futsal Championships. Overall the stay was very good, and I must give a huge shout out to Kevin who was working the front desk in Penrith. Kevin went out of his way to provide assistance and fix any issues that we had. He is a great asset to your location and if you have some kind of recognition program, I would recommend Kevin for acknowledgement.

Dear Brett H., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team in particular Kevin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Love staying here!

Customer review rating 5.0/5

Cathy B. Friends - 13/04/2021 Confirmed reviews ALL

Always a pleasure to stay at the Mercure. Great staff, lovely rooms and lots to do.

Dear Ms B., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Mercure Penrith

TripAdvisor rating 1.0/5

mjkenning 13/04/2021 TripAdvisor review

Worst room I have ever stayed in. It was in Basement and we had to walk past the linen room to get to our room. The room was dark and dingy and the hall way had musty smell and no air .It was way over priced for what we got and I would never stay there again.

Dear mjkenning, Thank you for taking the time to post a review and I apologise that we did not meet your expectations on this occasion. I have taken on board your comments in regards to the room allocated being on the ground floor. I hope this will not deter you from choosing Mercure Hotels again in the future. Regards, Andrew H, GM.

Did the job

Customer review rating 3.5/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

Everything was fine without being spectacular, location was good, staff were efficient and pleasant, rooms were dated but comfortable.

Dear Ms J., I very much appreciate your comments regarding your stay at the Mercure Penrith. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Regards, Andrew Hills General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

NswOldie 21/03/2021 TripAdvisor review

Was again a well presented venue with excellent staff and rooms with a no problem attitude No problem for staff to organise something for you. We will definately continue to use this property when travelling to Sydney

Dear NSWOldie, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you had an enjoyable time and will be sure to share your feedback with the team here at the hotel. We look forward to welcoming you back during your next planned visit to Penrith. Regards, Andrew H, GM.

Quiet and enjoyable stay

TripAdvisor rating 5.0/5

AlbyM86 18/03/2021 TripAdvisor review

We really enjoyed our stay at the Mercure in Penrith. The Panthers Club is always a great place to visit, as is Penrith town. The hotel is great, clean, modern and the staff are friendly. We will be back.

Dear AlbyM86, Thank you for taking the time to post a review, I am pleased to read that you had an enjoyable time and found the hotel both comfortable and well situated next to Panthers. I will also share the lovely comments with the team here at the Hotel and we look forward to welcoming you back again in the future. Regards, Andrew H, GM.

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