Room & Staff we’re very nice our only issue was in regard to breakfast … The hotel has advertisement pointing you to the restaurant within Penrith Panthers next to reception … Arrived at Resturant & were advised that they would be charging full price to our room & on checking out we would be getting our discount for using our Accor Card (been a member for 15+ years) - usually 50% off … Breakfast was ok for a buffet style differently not worth full price but … On checking out a little while later at reception informed me that there is no discount as restaurant was not part of hotel & I was charged full price for both breakfasts to my room … I argued that how can that be true when your advertising for it & they charge it to my room … I said if they explain properly that I would get no discount I would have gone elsewhere to get a better & cheaper breakfast … Just think if you are not linked then pay for meal at restaurant & all confusion is gone.

Good experience with everything we needed

Good location, bed a bit hard trouble sleeping not only for my wife and I but our friends as well

Generally it is fine but since attaining Platinum Status again I have noted that on the 7 occasions that I have stayed at the Penrith Mercure there has been no offers of room upgrades and the phone call from the hotel when you were incoming has also been abolished. In a normal year I would stay at the Penrith Mercure up to 30 nights. Also on the image of my card on the ACCOR App I notice it mentions 'Fast Track' and am not seeing any effect from that. Could you please advise on this.

We stayed for just the night. Room was awesome, super friendly staff. No complaints