Novotel Sydney Parramatta 4 stars

Dear Ms. W., Thank you for taking the time to share your feedback following your stay at Novotel Sydney Parramatta. It’s a real pleasure to read that you and your family had such a fantastic stay and that you were happy with the hotel, our location, cleanliness, breakfast, and the service from the team. I’m genuinely glad we were able to make your visit an enjoyable one. We really appreciate your kind words and your recommendation. Feedback like yours means a lot to the team and is always shared with them as recognition for their hard work and consistency. We hope to have the chance to welcome you back again soon. Kind regards, Endeavour Agbeze Assistant Front Office Manager

Dear Kayla, Thank you for taking the time to share such thoughtful and balanced feedback following your recent stay with us at Novotel Sydney Parramatta. I am genuinely pleased to hear that you found the hotel well located and that our team delivered great service throughout your stay. It is also wonderful to read your positive comments about the buffet breakfast — this is an area we work hard on, and it is always encouraging to know it made a positive impression on your experience. I will ensure your kind words are shared with the team. At the same time, I am sorry to hear that your room experience did not fully meet expectations. I do understand your comments regarding the room feeling a little dark and “tired”, and I also regret that your request for a higher floor or a room with a view was not able to be accommodated on this occasion. We always try to meet guest preferences wherever possible, however this can sometimes be limited by availability at the time of arrival. I completely appreciate how this would have impacted your overall impression. Your feedback regarding the condition and presentation of the room is also noted with thanks. Comments like yours are important for us as they give a very honest view of how the product is being experienced on the ground. I have shared your comments with both our Housekeeping and Maintenance teams to ensure this is reviewed closely, particularly around room presentation, lighting feel, and ongoing upkeep. We are also continuously working through longer-term improvement plans for the hotel product, and feedback like yours directly contributes to those discussions. I am also sorry to hear your comment regarding cleanliness. This is certainly not the standard we aim to deliver, and I apologise that this aspect did not reflect the level of quality we expect. This has been addressed with the relevant team leaders for immediate follow-up and reinforcement of our housekeeping standards and inspection processes. What I do appreciate most is that despite these points, you still recognised the strength of our team service and breakfast offering. That balance is very important to us, and it reflects areas where the team is clearly delivering well while also highlighting where we need to improve the physical product. Thank you again for your honesty and for choosing to stay with us. We truly value your feedback, and I do hope we will have the opportunity to welcome you back in the future for a more consistent and refreshed experience across all areas of your stay. Warm regards, Endeavour Agbeze Assistant Front Office Manager

Dear Elwyn, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Sydney Parramatta. I am pleased to hear that you enjoyed our central location and found the booking and check-in process smooth, as well as your overall positive impression of our team and WiFi service. It is also encouraging to see that your arrival and departure experiences were handled efficiently. At the same time, I am sorry to hear that your accommodation did not fully meet expectations, particularly regarding the condition of the room and fixtures. We understand your comments about the room feeling dated, and your feedback has been shared with our leadership team as part of our ongoing review of maintenance priorities and future refurbishment planning. I also note your comments regarding cleanliness and breakfast selection. Please be assured these points have been shared with our Housekeeping and Food & Beverage teams for review, as we continue working to improve consistency across all guest touchpoints. Regarding your comment on ease of access, I would appreciate if you could share a little more detail, as this will help us better understand and address any specific challenges you experienced during your stay. We truly value your feedback as a returning Accor guest and appreciate your balanced comments across different areas of your experience. Your input is important in helping us improve both product and service delivery. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for a more refreshed and improved experience in the future. Warm regards, Endeavour Agbeze Assistant Front Office Manager

Dear Brad, Thank you for taking the time to share such positive feedback following your recent stay with us at Novotel Sydney Parramatta. I am genuinely pleased to hear that you had an enjoyable experience and that our hotel’s location worked well for your visit. Being positioned in the heart of Parramatta does make it very convenient for both business and leisure guests, and it is always great to hear when this adds value to a stay. It is especially rewarding to read your comments about the team at Reception. I am delighted that you found the girls on the front desk friendly and welcoming, and I will make sure your feedback is personally shared with Lynecee and Loraini. They will be very encouraged to know that their warm approach made a difference to your stay. Consistent, genuine service moments like this are exactly what we aim for as a team, and your recognition means a great deal. I am also pleased that you found the rooms clean, comfortable, and well presented, and that your overall experience met expectations across key areas such as WiFi, cleanliness, and check-in/check-out. It is always encouraging to see such balanced and positive feedback across the guest journey. Most importantly, I am glad to hear that you are looking forward to staying with us again soon. That is the best possible endorsement we can receive, and we truly appreciate your trust and support. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another comfortable and seamless stay in the near future. I would also like to confirm that your feedback has been shared with the relevant team members. Warm regards, Endeavour Agbeze Assistant Front Office Manager

Dear Mr.H., Thank you for taking the time to share such positive and detailed feedback following your recent stay at Novotel Sydney Parramatta. It is genuinely rewarding to read that everything about your stay was great, and I am especially pleased to hear your kind comments about our team. I will personally ensure your feedback regarding the two team members from our Reservations and Front Office team is shared with them. It is always encouraging for our team to be recognised for being helpful and supportive, particularly during the booking process and when assisting with in-stay requests such as your extra bed arrangement. It is also great to see that your overall experience reflected positively across all key touchpoints of your stay, including arrival, accommodation, cleanliness, breakfast, and departure. Your comments that the room “was everything we needed” are exactly what we aim to consistently deliver — comfort, practicality, and reliability. At Accor, we are guided by the values of Heartist hospitality — putting genuine care, attentiveness, and guest connection at the centre of everything we do. Your feedback is a strong reflection of these values being delivered in practice by our team here on property. We truly appreciate your loyalty as an ALL Accor Classic member, and it is always a pleasure to welcome you within the network. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to Novotel Sydney Parramatta for another seamless experience. Kind regards, Endeavour Agbeze Assistant Front Office Manager