Name: Novotel Sydney Parramatta - AccorHotels - ALL
Address: 350 Church Street, SYDNEY, 2150, AU
Telephone: +61296304999
Rating: 3.9

Novotel Sydney Parramatta

Hotel that makes every moment matter

Located by the river in the centre of Western Sydney's urban hub, Novotel Sydney Parramatta welcomes you to experience comfort with world-class service. Stylish and modern decor provide an urban haven in your room. Enjoy a bright start to your day with a delicious, nourishing breakfast at 350 Restaurant & Lounge off the sunlit Atrium and explore what Parramatta CBD has to offer.

Home to Sydney's second largest CBD, Parramatta is a popular destination for business travel. Offering access to Parramatta CBD and an extensive range of conference facilities, Novotel Sydney Parramatta is perfect for business travellers. Located within Parramatta's cosmopolitan dining precinct, this impressive Sydney hotel also favours leisure travellers, offering access to Riverside Theatres, Rosehill Racecourse, Raging Waters Sydney, Sydney Olympic Park, Westfields Shopping Centre and Sydney CBD.

Parramatta is a popular destination for business and leisure travel alike. Novotel Sydney Parramatta is located within Parramatta's cosmopolitan dining precinct and offers close access to Riverside Theatres, CommBank Stadium and Sydney Olympic Park.

Myself and the team wish you a memorable stay at the Novotel Sydney Parramatta and look forward to welcoming you back to the hotel. Please contact us for any enquiries via h8787@nmsp.com.au

Tom Marsic, Hotel Management

Hotel extras

Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views
Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta
Outdoor pool and spa with a modern gymnasium
11 flexible conference and event spaces
10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

Room

Standard Room 1 Queen Bed

2 pers. max

Bedding 1 x Queen size bed(s)
Views: City View
Most of the accommodation: Corner Room

See availabilities

Room

Superior Room 1 King Bed

3 pers. max

Bedding 1 x King size bed(s)
Views: City View or Panorama view or Park view or Pool side or River side
Most of the accommodation: Corner Room

See availabilities

Room

Standard Room 2 Double Beds

4 pers. max

Bedding 2 x Twin bed(s)
Views: City View or Park view or Pool side or River side

See availabilities

Suite

Executive Suite 1 King Bed

4 pers. max

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
Most of the accommodation: Corner Room

See availabilities

Suite

Deluxe Room 1 King Bed and Spa

4 pers. max

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
Views: City View or Panorama view or Park view

See availabilities

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

+61 2 9630 4999

+61 2 9630 0757

Railway station
Ferries

PARRAMATTA FERRY

Ferries

Access: 900 m / 0.56 mi 12 min walk / 2 min drive

PARRAMATTA

Railway station

Access: 1 km / 0.62 mi 12 min walk / 4 min drive

EVENT CINEMA

Cinema district

Access: 1 km / 0.62 mi 13 min walk / 3 min drive

Shuttle

Additional charge

OLD GOVT HOUSE

Historic monument

Access: 1.2 km / 0.75 mi 15 min walk / 6 min drive

ROSEHILL RACECOURSE

Racetrack

Access: 4.7 km / 2.92 mi 11 min drive

Qudos Bank Arena

Opera/symphony/concert hall

Access: 14 km / 8.7 mi 10 min drive

BLUE MOUNTAINS

Tourist attraction

Access: 62 km / 38.53 mi 1 hrs 4 min drive

Parramatta Park

Park

Access: 400 m / 0.2 mi 6 min walk / 1 min drive

CHURCH STREET

Restaurant and cafe district

Access: 100 m / 0.06 mi

Shuttle

WESTFIELD SHOPPING

Shopping centre/mall

Access: 1 km / 0.62 mi 13 min walk / 3 min drive

Shuttle

Additional charge

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Meetings & Events

Number of Meeting Room: 11
Surface of the largest room: 440 m² / 4736.116 sq ft
Maximum seats capacity: 550
Maximum capacity for banquets: 330

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 1,897 reviews

Tracey F. Families - 4/18/2026 Confirmed reviews ALL

We had a leak in our room and once staff were notified, we were moved to a larger twin room within 10 minutes. Very impressed by the staffs response and professionalism

Dear Guest, Thank you for your kind feedback. We're delighted to hear that you had a friendly and enjoyable stay with us. We sincerely appreciate your understanding regarding the leak in your room, and we're glad our team was able to respond quickly and relocate you to a more comfortable space. Your recognition of our staff’s professionalism means a great deal to us. We hope to welcome you back again soon for another pleasant stay. Thank you Waleed Rasool Guest Service Agent

Anne O. Couples - 4/15/2026 Confirmed reviews ALL

Hotel room was noisy oppposite lifts and could hear noise from streets below. Platinum welcome gift (that had to be asked for) was 2 snack size kitkats, 2 waters and was promised a bottle of wine that I then had to ask for on checkout. Bar food not operating for lunch.

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations. We understand how important a quiet and comfortable room is, and regret the disturbance caused by noise from both the lifts and the street. Please feel free to request a quieter room location for future stays, and we will always do our best to accommodate. We also apologise for the inconvenience surrounding your Platinum welcome amenities. This is not the level of service we aim to provide, and your experience will be addressed with our team to ensure greater consistency and attention to detail moving forward. We’re sorry for any disappointment regarding the bar not operating for lunch during your stay. We appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Thank you Waleed Rasool Guest Service Agent

Robyn J. Families - 4/14/2026 Confirmed reviews ALL

The doors to the rooms are too noisy. I got woken up many times during the night by loud banging doors which interrupted by sleep. This happened on the Friday and Saturday nights. Bed in my room does not give me enough space to walk to the toilet. I felt the curtains should be shorter, so it does not cause a tripping hazard. The getting into and out of the shower is not good. There needs to be a rail to help you get in and out of the shower, if you get water on the floor, it could be hazard as you could slip getting out of the shower. The staff were great just your building structure and safety in the rooms is a issue.

Hi Robyn Thank you for your feedback and for staying with us as an ALL Classic member. I am sorry to hear that the noise from the doors disrupted your sleep and that aspects of the room layout and bathroom safety did not meet your expectations. Your comments regarding space, curtains, and shower access are noted and have been shared with our team for review, as guest comfort and safety are very important to us. I do appreciate your kind words about our team and cleanliness, and I am pleased these areas met expectations. Thank you again for bringing this to our attention. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta

Tamara T. Couples - 4/14/2026 Confirmed reviews ALL

Bed not comfortable

Hi Tamara Thank you for your feedback and for staying with us as an ALL Gold member. I am sorry to hear that the bed configuration did not meet your expectations and affected your comfort. On this occasion, due to high occupancy and the hotel being fully booked, we were unable to provide a true king bed as requested, and I apologise for the inconvenience caused. Your comments have been noted to help us better communicate room configurations in the future. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta

Samantha P. Families - 4/14/2026 Confirmed reviews ALL

The location of the Novotel Parramatta if fantastic for those looking for a night out or are going to Combank Stadium for a game, and the staff are amazing, helpful and friendly - but the bathroom in our room was very poor, outdated and unclean. Ceiling sheets in the bathroom separated and dust falling down from the openings. Grout mould stained, silicane peeling off, rust stains on tiles and very poorly patched repairs. The room themselves are neat and tidy.

Hi Samantha Thank you for your feedback and for staying with us as an ALL Gold member. I am pleased to hear you enjoyed our location and found the team to be friendly and helpful. Your kind words will be shared with them. I am very sorry to hear about the condition and cleanliness of the bathroom. The issues you’ve described are not acceptable and do not reflect the standards we aim to maintain. Your comments have been shared with our housekeeping and maintenance teams for immediate review. I also apologise that your member benefits, including the welcome amenity and potential upgrade, were not experienced during your stay. Thank you again for bringing this to our attention. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta