Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,804 reviews

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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Room 1

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,804 reviews

Customer review rating 1.5/5

Paul Y. Couples - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Sydney Parramatta. I am sincerely sorry to read that your experience did not meet your expectations, particularly in relation to the condition of the room, shower facilities, water pressure, noise concerns, window operation, and parking experience. Please accept my apologies for the inconvenience caused during your stay. Your comments are very important to us. We understand how these issues would have impacted your comfort, and I appreciate you bringing them to our attention. In regard to the condition of the property, please be assured that we are undertaking regular maintenance and ongoing room updates as part of our continuous improvement program to enhance guest comfort and overall experience. Thank you again for your feedback. While I regret that your stay was not as expected, we do hope to have the opportunity to welcome you back in the future and provide a more comfortable and improved experience. Warm regards Endeavour Agbeze Assistant Front Office Manager

Customer review rating 1.5/5

Alexander R. Business - Confirmed reviews ALL

Dear Alexander, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Sydney Parramatta. I am truly sorry to read about your experience, particularly in relation to the cleanliness of your room. Please accept my sincere apologies that the toilet was not properly cleaned and that the floor was not vacuumed to the standard you should expect from us. This is not acceptable and not reflective of our Novotel housekeeping standards, where cleanliness is a mandatory and non-negotiable part of every guest stay. I want to assure you that this matter has been taken seriously and immediate action will be taken with our Housekeeping team to review the room preparation and inspection process to ensure this does not occur again. Reinforcement of our room check procedures and accountability standards will also be addressed directly with the team. We fully acknowledge your disappointment, and I am very sorry that we did not deliver the level of cleanliness and comfort expected, especially as an ALL – Accor Live Limitless Gold member. If you would be open to it, we would genuinely welcome the opportunity to speak with you personally regarding your stay so we can better understand exactly what occurred and ensure it is addressed in detail. Thank you again for your feedback. While I sincerely regret the shortfall in your experience, we do hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the standards we are committed to delivering. Warm regards Endeavour Agbeze Assistant Front Office Manager

Customer review rating 4.0/5

Ann M. Business - Confirmed reviews ALL

Dear Ann, Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Sydney Parramatta. I am very pleased to read that you found the hotel well located for your work and football attendance, and that your overall experience was pleasant and easy throughout your stay. It is also great to know that your room was clean and met your expectations. With regard to parking, we do appreciate your feedback. For future stays, we would like to kindly highlight that our parking rates are positioned competitively within the local area, particularly when considering the convenience, security, and ease of access provided for our in-house guests. In addition, we are pleased to offer a range of facilities for our guests to enjoy during their stay, including a swimming pool, gym, spa, and steam room, all designed to enhance comfort, relaxation, and overall value. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another comfortable and enjoyable experience. Warm regards Endeavour Agbeze Assistant Front Office Manager

Customer review rating 3.5/5

Janette M. Families - Confirmed reviews ALL

Dear Janette, Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Sydney Parramatta. We are pleased to read that you found the hotel convenient for your needs and that you chose to stay with us again, as it is always a pleasure to welcome returning guests. Your continued support means a great deal to the team. It is also appreciated that you took the time to rate your experience across different areas of your stay. Consistency and comfort are very important to us, and feedback such as yours helps us ensure we continue to meet the expectations of our guests who regularly choose to stay with us. Thank you once again for your time and for your loyalty to the property. We truly value your continued support and look forward to welcoming you back again in the future for another comfortable and convenient stay. Warm regards Endeavour Agbeze Assistant Front Office Manager

Customer review rating 4.5/5

Heather S. Couples - Confirmed reviews ALL

Dear Heather, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your room, breakfast, and the service provided by our team. It is especially pleasing to know that your overall experience was so positive and that you felt well looked after throughout your stay. We also greatly appreciate your kind recognition of Claudia. Feedback such as yours is incredibly meaningful, and we will be sure to share your comments with her and the wider team. Thank you once again for your lovely feedback and for choosing to stay with us. We look forward to welcoming you back to Novotel Sydney Parramatta in the near future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Other web-users rate our hotel

  • 756 reviews 8.9/10 Location
  • 1,470 reviews 4.8/10 Room
  • 1,009 reviews 8.1/10 Service
  • 13 reviews 5.1/10 WiFi
  • 679 reviews 4.3/10 Comfort
  • 588 reviews 4.5/10 Cleanliness
  • 350 reviews 2.7/10 Amenities
  • 332 reviews 3.7/10 Vibe

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