Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,898 reviews

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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,898 reviews

Customer review rating 2.0/5

Rebecca M. Business - Confirmed reviews ALL

Hotel is very dated & in need of update & repairs. Room had very strong smell of paint. Mould and rust present in the bathroom. No screen on the window. Aircon was noisy. No basic provisions in the room - needed to order room service to get a bottle of water which cost $17 for 2 bottles. Hallway was very dark with limited lighting & the carpet stained & ripped. The room was clean & neatly presented though.

Dear Rebecca, Thank you for sharing your feedback following your recent stay at Novotel Sydney Parramatta. While we’re pleased to hear you found your room clean and neatly presented, we sincerely apologise that several aspects of your stay did not meet expectations. We are concerned to learn about the condition of the room and bathroom, including the paint smell, mould, rust, hallway presentation, and noisy air conditioning. Your comments have been shared with our maintenance and housekeeping teams for immediate review and attention. We also understand your disappointment regarding the in-room amenities and water provision, and we appreciate you bringing this to our attention. Guest feedback is extremely important to us as we continue to improve our facilities and overall experience and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 3.5/5

Julie A. Business - Confirmed reviews ALL

I stayed here for a conference, attended with my husband in tow. It was a great place for accessing the local restaurants. Staff were friendly and very helpful. He enjoyed getting out an about and exploring Parramatta park etc while the conference facilities were good. It is an easy place for a quick trip to the Blue Mountains one day too. I didn't particularly like the room but it was OK. We paid for an executive room which turned out to be up in the attic with virtually no natural light and certainly no view - I would not do that again! The bathroom renovations have made showering especially awkward and the bathtub is now set too high and very difficult to step out of without slipping even for someone taller. It would be a big problem for someone short! It was convenient and affordable but not as nice as I'd hoped.

Dear Julie, Thank you for taking the time to share your detailed feedback following your stay with us. We’re pleased to hear you enjoyed our convenient location and found our team friendly and helpful throughout your visit. It’s also wonderful to know you and your husband were able to enjoy the local restaurants, nearby attractions such as Parramatta Park, and even a day trip to the Blue Mountains while attending your conference. We also appreciate your honest comments regarding the executive room and bathroom layout. We’re sorry the room did not meet your expectations, particularly in relation to the natural light, view, and bathroom design. Your feedback about the bathtub height and shower accessibility is especially valuable, and we understand how this could impact comfort and safety for our guests. We truly value your observations as they help us identify areas where we can improve the guest experience. While we’re glad you found your stay convenient and affordable overall, we regret that aspects of the room fell short of what you had hoped for. We hope to have the opportunity to welcome you back for an improved experience in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 2.5/5

Laurel G. Business - Confirmed reviews ALL

Room had no hair dryers, rust in the showers

Dear Laurel, Thank you for sharing your feedback following your stay with us. We’re pleased to hear you enjoyed our convenient location. However, we sincerely apologise for the issues you experienced with the room amenities and bathroom condition. A hair dryer should have been available in your room, and we regret this oversight. We also appreciate you bringing the rust in the shower to our attention, as this is certainly not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams so these matters can be addressed promptly. We hope to have the opportunity to provide you with a more comfortable experience in the future. Thank you Waleed Rasool guest Service Agent

Customer review rating 5.0/5

Lisa W. Business - Confirmed reviews ALL

We regularly stay at the Novotel Sydney Parramatta. We are always greeting with warm friendly service by all staff from the reception to the bar and restaurant (especially Lee). Rooms are clean, service exceptional. Can't fault it.

Dear Lisa, Thank you for your wonderful feedback and for choosing to stay with us at the Novotel Sydney Parramatta. We are delighted to hear that you enjoy our friendly service and clean rooms. Your kind words about our team, especially Lee, mean a lot to us and will be shared with everyone. We truly appreciate your continued support and look forward to welcoming you back again soon. Thank you Waleed Rasool Guest Service Agent

Customer review rating 3.5/5

Kylene M. Business - Confirmed reviews ALL

It was ok but I could not have air cond on as it was too noisy whilst sleeping and the toilet seat was broken, also external noise as well

Dear Kylene, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay was impacted by the noise from the air conditioning and external surroundings, as well as the broken toilet seat in your room. We understand how important a quiet and comfortable environment is for a good night’s rest, and we regret that we fell short on this occasion. Please be assured that your comments have been passed on to our maintenance team for immediate attention and follow-up. We appreciate your feedback as it helps us improve our guest experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you Waleed Rasool Guest Service Agent

Other web-users rate our hotel

  • 762 reviews 9/10 Location
  • 1,485 reviews 4.8/10 Room
  • 1,035 reviews 8.1/10 Service
  • 12 reviews 6.1/10 WiFi
  • 690 reviews 4.5/10 Comfort
  • 592 reviews 4.4/10 Cleanliness
  • 341 reviews 2.7/10 Amenities
  • 318 reviews 3.6/10 Vibe

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