Novotel Sydney Parramatta Hotel 4 stars

It was good

Good location warm welcome very comfortable bed. A/C was noisy but I turned it off. If it had been warmer weather I think it may have kept me awake?

I enjoyed my stay at the Novotel - Parramatta. The staff were polite and extremely helpful. Improvement Suggestions 1. There was issues accessing the gym at 6am. The automatic timer did not work and I had to request assistance from reception each morning. They were more than happy to assist. 2. For breakfast I was unable to request an omelette. I would like this option if possible.

The location of your hotel is great but the overall stay was quite disappointing. The rooms could do with a thorough clean - there were hairs in the bath. We had a dinner reservation for 7pm. Our main meal did not get delivered until 8.50pm. Your staff member was great with apologising to us for how long it was taking but it was ridiculous. Way too late for our dinner to be bought out. The breakfast buffet was very disappointing. The staff appeared to be very flustered - very difficult for us to get a coffee. The food at breakfast was quite disappointing as well. I probably wouldn't stay again.

Spacious room with a very comfy bed! Was in fantastic proximity of everywhere we needed to be over the weekend

From the booking to the stay everything was first class and professional

Amazing service at the breakfast buffet, the staff were so helpful in such a strange time. My shower taps were leaking quite badly when I checked in so i advised reception the next morning and they were fixed. Glad to be able to start travelling again and stay where I am used to and comfortable.

I booked the spa suite 6 previous to the stay and called to confirm one weem out. Two days before the booking day i received a call from Joanne at Novotel asking if id changed rooms as the room I'd booked for our 22nd wedding anniversary was no longer available. After explaining the room I'd booked was important to the occasion (it was where we stayed on our wedding night) and I'd booked way in advance AND confirmed the booking, Joanne said we could have the room. Then when we arrived there was supposed to be 2 bottles pf prosecco on arrival but there was one warm bottle of brut champagne in the room so we called up to have a cold bottle of what I'd asked for brought up which did happen. Then we filled the spa bath and got in, pressed the spa button and got spat at with dirty water. The spa wasn't working. The breakfast was atrocious. My wife was served one piece of fatty bacon and when she asked for another piece she was served a tiny eye piece. The mushrooms were placed onto the scrambled eggs so the mushroom sauce went all through the eggs. The one piece of tomato served was cold. Upon check out Richard Yarak served us and was horrified to hear our story. He tried to help by offering some complimentary items from our stay. Very disappointed about thd whole experience to say the least. $300 wasted.

Service and room excellent, access with roadworks very difficult, atrium roof leaking overhead at breakfast very poor.

wonderful

Welcoming and helpful reception staff. Nicely appointed rooms with opening windows. Comfortable beds and pillows. Walking distance to food and shopping districts. Access to the River walkway.

Stayed for business and the hotel was close to excellent eating venues for entertaining clients

Great location and access to sporting facilities at Homebush and Bankwest stadium. Excellent service provision by highly qualified staff with great food and wine. The hotel is clean and tidy and service is always available on request

This hotel is excellent right next to the beautiful Parramatta river. A great place to go for a relaxing walks. The hotel staff are very friendly and helpful. We received a room upgrade which was very nice. We had breakfast in the hotel dinning room which was excellent with very friendly staff. Hotel is a 10minute walk to Westfield shops

An excellent Accor Hotel located in the heart of Parramatta. The staff from the GM down are excellent people to deal with. The restaurant is exceptional and well priced or if you want it is on Church Street which has plenty of other options despite the light rail works. it is a short walk to Bankwest stadium a ten dollar cab ride to Rosehill for Horse Racing and a ten minute walk to Parramatta Train station. The rooms are very clean and comfortable. We will be back.