Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,963 reviews

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Novotel Sydney Parramatta - Image 1
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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,963 reviews

TripAdvisor Rating  3.6/5  1,373 reviews

Customer review rating 5.0/5

Holly K. Families - Confirmed reviews ALL

We stayed at Novotel Sydney Parramatta with our family and thoroughly enjoyed our stay. The hotel is centrally located, close to the CBD, restaurants, cafés, and the river, making it very convenient to get around. The beds were extremely comfortable, the staff were friendly and welcoming, and the food at the downstairs restaurant was delicious. We would highly recommend staying here and would happily return.

Dear Holly K., Thank you very much for your lovely feedback. We're delighted to hear that you enjoyed your stay with us and found our location convenient, close to CBD and cafes. It's also wonderful to know that you found the beds were comfortable and our team friendly and welcoming. We truly appreciate you taking the time to share your experience and we look forward to welcoming you back again soon. Warm regards, Henry Chen, Assistant Manager.

Customer review rating 3.5/5

William H. Business - Confirmed reviews ALL

Room was OK, but looked directly at the building next to me, so was almost like staying in a box. Which given I was there for 3 nights, and have stayed there twice before, was pretty disappointing.

Hi William H., Thanks for sharing your feedback and for staying with us again. I am glad to hear you enjoyed the location and had a generally comfortable stay. I understand your disappointment with the room view, especially given the length of your stay and that you have stayed with us before as an ALL Classic member. That is certainly fair feedback. Your comments have been noted, and for future stays, please feel free to mention any room preferences when booking or at check in. We will always try to allocate a room that better suits you, subject to availability. We appreciate you choosing Novotel Sydney Parramatta and hope to welcome you back for a more enjoyable stay next time. Kind regards, Darrel Yeng Night Manager Novotel Sydney Parramatta

Customer review rating 4.5/5

Chezza Friends - Confirmed reviews ALL

I think I was overcharged when originally booking

Hi Chezza, Thanks for taking the time to share your feedback and for choosing to stay with us. I am glad to hear you enjoyed our location and that most parts of your stay were a positive experience. I am sorry to hear about your concern regarding the booking price. Room rates can vary depending on demand, dates, and booking conditions, but we do understand how frustrating this can feel. If you would like us to look into this further, our reservations team would be more than happy to review your booking details and clarify the charges for you. Please feel free to contact the hotel directly at any time. Thank you again for your feedback and we hope to welcome you back in the future. Kind regards, Darrel Yeng Night Manager Novotel Sydney Parramatta

Customer review rating 4.0/5

Grant S. Families - Confirmed reviews ALL

We found the stay overall really nice. The only exception was the pool not being clean to swim in

Dear Grant S., Thank you for taking the time to share your feedback. We're very pleased to hear that you found your stay overall really nice. We do sincerely apologise for the condition of the pool during your visit. We understand how disappointing it is when facilities are not available to enjoy and your comments have been shared with our maintenance teams to ensure this is addressed and closely monitored. We truly appreciate your understanding and hope to welcome you back for an improved experience in the future. Kind regards, Henry Chen, Assistant Manager.

Customer review rating 0.5/5

Rowland J. Business - Confirmed reviews ALL

Upon arriving, I genuinely thought I had been placed in the staff quarters rather than an actual guest’s room and had to double-check that this was in fact my room. The bathroom looked like something from a rundown third-world hospital, featuring an open shower, a disgusting shower head, cracked tiles, dirty grout, and even a chair sitting awkwardly against the wall. Because my flight arrived late, I ordered room service, which reception at checkin were somehow not able to assit with. Once ordered and recieved, the food was was borderline inedible. I had the club sandwich and wings, two of the simplest items a kitchen can produce, both of which were terrible. I was amazed that someone working as a cook could prepare two such basic dishes so poorly. Without exaggeration, it was the worst meal I’ve eaten this year. After finishing, I left the tray outside my door. The next morning, in keeping with the rest of the experience, the same tray was still sitting there after being left out all night. I’ve stayed at Novotel properties before and expected a basic level of quality. This stay showed standards so low that I’m genuinely surprised Novotel allows this property to operate under its name. If I were paying out of my own pocket instead of travelling for work, I would be demanding a refund for both the $350 room charge and the meal. This was a deeply disappointing experience, and I will be avoiding Novotel in the future.

Dear Rowland J., Thank you for your feedback. I'm very sorry to hear about your experience and that the room did not meet your expectations. The issues you've highlighted are certainly not the standard we strive to uphold and I apologise for the inconvenience this caused during your stay. Your comments have been shared with our Housekeeping and Food Beverage Manager to address the concerns raised about quality. Please rest assured that we are taking your feedback seriously to prevent similar experiences for future guests. Regards, Henry Chen, Assistant Manager.

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Other web-users rate our hotel

  • 810 reviews 8.9/10 Location
  • 1,497 reviews 5.1/10 Room
  • 1,086 reviews 7.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 693 reviews 4.6/10 Comfort
  • 568 reviews 4.7/10 Cleanliness
  • 336 reviews 3.2/10 Amenities
  • 308 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.