Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.1/5 7,615 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Sydney Parramatta
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+ 22 Services
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Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City View, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City View, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)
Rooms

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Non contractual photo

350 Restaurant & Lounge offers a casual atmosphere to relax with a light snack and a drink. Awarded with One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award", enjoy beverages from boutique producers from Australia.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,615 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,280 reviews

Good accommodation and overall experience

TripAdvisor rating 3.5/5

Gordon W 26/11/2020 TripAdvisor review

All of the staff were very freindly and helpful. Whilst the rooms are renovated, the building is a bit old and tired. Access was a little difficult owing to roadworks associated with the light rail - likely to be ongoing for some considerable time. The evening meal in the restaurant was acceptable but not up to the standards of our previous visits.

Great location

Customer review rating 4.1/5

Kristine S. Families - 23/11/2020 Confirmed reviews ALL

It was an extremely lovely stay. Polite staff, beautiful clean room, air conditioning cool. Even with restrictions in place the dinner and dinning experience was fabulous. Breakfast yummy in the morning. I would stay again.

Dear Ian, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Lovely rooms and staff

Customer review rating 4.1/5

Cassie G. Couples - 22/11/2020 Confirmed reviews ALL

Christy on reception was above and beyond expectations.

Dear Cassandra, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager
Customer review rating 4.1/5

Raj Families - 21/11/2020 Confirmed reviews ALL

There should be atleast provision for drinking water in the room or complimentary water drinking bottle.

Dear Piyush, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly be advised that the tap water at the hotel is drinkable. We used to place bottles of water in our minibars, however this had to be removed due to Covid-19. Now we have bottles of water to be purchased from reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Great spot

Customer review rating 4.1/5

Karenw Families - 19/11/2020 Confirmed reviews ALL

Great spot! Very close to local restaurants and shopping area. The only thing we were disspointed in was that on the hotels website it said the gym and pool were closed due to COVID but on arrival we heard guests asking about booking these, we of course didnt bring with us swimmers and gym gear as we thought they were closed.

Dear Karen, Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted that our location was perfect for your travel purpose. We appreciate you taking your time to leave a positive rating for us and it is our pleasure to have you stay with us. However, I do sincerely apologise that the re-opening of our pool and gym were not communicated prior to your arrival. I do appreciate you bringing it to our attention and I will follow up with our operations team to ensure our information is updated. Thank you once again for staying with us at the Novotel Sydney Parramatta, and I hope to welcome you back with a more seamless experience next time. Kind regards, Joanna Kouch Assistant Manager

Caring staff

Customer review rating 4.1/5

Sonia D. Families - 19/11/2020 Confirmed reviews ALL

Your staff went above and beyond to make me feel welcome

Dear Sonia, Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted to see that you had an exceptional experience with our team members. We are proud of our customer service and I am happy that you were well looked after during your stay. Please feel welcome to contact us again if you need any assistance with booking in the future. I hope you'll have another pleasant stay with us and hope you take care in the meantime. Kind Regards, Joanna Kouch Assistant manager

Good all round

Customer review rating 4.1/5

Wendy J. Couples - 18/11/2020 Confirmed reviews ALL

We had averyhappy wedding anniversary and very much enjoyed the choc slice you gave us, with card.

Dear Wendy, Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted to see that you had a seamless experience and congratulation again on your wedding anniversary. I'm glad you enjoyed the little surprise treat. It is our pleasure to have you stay with us, and we look forward to welcoming you back again. Kind regards, Joanna Kouch Assistant Manager

Great stay

Customer review rating 4.1/5

Anonymous Business - 18/11/2020 Confirmed reviews ALL

Excellent

Dear Antony, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback as it serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Lovely experience!

Customer review rating 4.1/5

Florencia Solo - 17/11/2020 Confirmed reviews ALL

I’ve just stayed one night but would definitely choose this Hotel again! Comfortable room, lovely staff, perfect location. Thank you!!

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well located

Customer review rating 4.1/5

Amie Families - 17/11/2020 Confirmed reviews ALL

Staff were really helpful and polite. Breakfast was amazing. Rooms needed more attention to detail in cleaning and maintenance. One room we booked had spider webs across the entire window. There were stains in the carpet next to the bed and the taps for the bath were loose. In the second room there was blood on the door jam of the bathroom and the spout of the tap flew off as we ran a bath for our child. Hitting him in the arm and spraying water right through the bathroom. Other than this the accommodation is in an excellent spot and again you cannot beat the top rate service from all the staff

Dear Amie, Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted to see that you had an exceptional experience with our team. We are proud of our customer service and I am happy that you were well looked after during your stay. However, I apologise for the issue of the taps and the incident in the bathroom. Please rest assured that I will pass on your feedback to our Housekeeping and Maintenance to prevent a similar occurance. Please feel welcome to contact us if you require any assistance with your booking in the future. Thank you again and I hope we'll have the opportunity to welcome you back with us for a more seamless experience. Kind Regards, Joanna Kouch Assistant manager

Lovely Stay

Customer review rating 4.1/5

Josephine Solo - 17/11/2020 Confirmed reviews ALL

I had a lovely stay at the Novotel Parramatta. I requested a walk in shower and was not disappointed. I was going to the rugby union match at Bankwest Stadium which is so close. Check in was okay. There was a very chatty girl who was about to check me in but started chatting to some other guests in the next queue. It is great to be friendly and chatty but not when you have someone standing in front of you...not a major but not very professional. I ordered room service and the girl forgot the wine, again not a big problem but annoying. I then had to wait for about 15 minutes for her to come back with the wine. The young man behind the bar was friendly and professional and got my free drink promptly. Check out was a breeze and overall the stay was great. I will be back in December for the next game.

Dear Josephine, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the issues with checking in and room service. I will pass this on to our Food and Beverage and Front office teams to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Convenient stay

Customer review rating 4.1/5

Nathan Couples - 17/11/2020 Confirmed reviews ALL

Good

Dear Nathan, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great stay

Customer review rating 4.1/5

M Solo - 17/11/2020 Confirmed reviews ALL

I had a great stay thank you! The bed was super comfy, the room was super clean, the staff were super helpful!

Dear Meg, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Wonderful stay that was made more memorable through the assistance of a particular staff member.

Customer review rating 4.1/5

Noel B. Couples - 17/11/2020 Confirmed reviews ALL

Purpose of this trip was a “surprise” pleasure visit to location, with a one night stay away from home location. The ‘organizing receptionist was a delight to speak with, extremely efficient in her diligence and attention to the reservation request process, and someone who provided wonderful assistance to the discerning visitor. On checking in, we were delighted to be advised that we had received a local room upgrade (based on my partners Accor Plus Silver membership) to an Executive Suite located on the 12th floor of the hotel. This room was particularly comfortable, and provided many welcome treats – including a king bed, a separate lounge area for relaxing, and a wonderful bathroom facility. Overall, this room was the highlight of our weekend outing, and proved to be a relaxing and extremely comfortable delight to the discerning visitor.

Dear Noel, Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Thank you for your kind mention of our team, I will be sure to pass on your feedback to Kristy. It is lovely to see that you have throughly enjoyed your upgrade and as always we thank you for being a member of Accor. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us. Kind Regards, Joanna Kouch Assistant manager

Friendly Staff

Customer review rating 4.1/5

Mark Couples - 16/11/2020 Confirmed reviews ALL

Staff were very accommodating

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the issue with the fruit salad. I will pass this on to our Food and Beverage team to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great location

Customer review rating 4.1/5

Dr C. Couples - 15/11/2020 Confirmed reviews ALL

Simple and great value

Dear Dr. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Good stay

Customer review rating 4.1/5

Mel Friends - 13/11/2020 Confirmed reviews ALL

Loved it

Dear Mel, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Convenient Location

Customer review rating 4.1/5

Sue S. Couples - 12/11/2020 Confirmed reviews ALL

This was our 4th visit this year. Quality all the way. We’ve eaten dinner at the restaurant each time and thoroughly enjoyed the experience.

Dear Sue, It is always our pleasure to have you stay with us, and we really appreciate you taking the time to leave a review after your visits. I am delighted to see that you had a seamless experience with us again. We always look forward to welcoming you back again. Kind regards, Joanna Kouch Assistant Manager
Customer review rating 4.1/5

Leba Z. Couples - 11/11/2020 Confirmed reviews ALL

Great customer service

Dear Leba, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great Hotel. Perfect location.

Customer review rating 4.1/5

Anne C. Families - 11/11/2020 Confirmed reviews ALL

Nice hotel. Staff very welcoming and friendly. Restaurant staff couldn’t do enough for us especially Ashley. Food excellent. Room and bed comfortable. The down turn was we banged our head several times on the sloping ceiling. And not enough natural like coming from the tiny little window.

Dear Anne, Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Thank you for your kind mention of Ashley, and be assured that I will pass on your feedback to her. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us. Kind Regards, Joanna Kouch Assistant manager

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