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Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.1/5 7,832 reviews

ALLSAFE approved hotel

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Novotel Sydney Parramatta
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+ 22 Services

Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City View, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)
Rooms

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Non contractual photo

350 Restaurant & Lounge offers a casual atmosphere to relax with a light snack and a drink. Awarded with One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award", enjoy beverages from boutique producers from Australia.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,832 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,288 reviews

Very friendly staff at reception

Customer review rating 4.5/5

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

Being dismembered when you return

Dear William, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Friendly and Helpful staff

Customer review rating 4.5/5

Vaino K. Business - 22/02/2021 Confirmed reviews ALL

There for business with early starts, breakfast was ready for every morning at Allotted time, taking the stress/pressure of getting to workplace on time. Rooms clean, staff all COVID aware and made the experience worry free.

Dear Vaino, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Lovely room

Customer review rating 5.0/5

Dani Solo - 22/02/2021 Confirmed reviews ALL

Nice room Noise wasn’t at all a bother with the tram construction

Dear Daniella, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

convenient location

Customer review rating 4.5/5

Drew Families - 22/02/2021 Confirmed reviews ALL

short stay - ideal for purpose

Dear Drew, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good/average stay

Customer review rating 3.5/5

Kevyn Couples - 22/02/2021 Confirmed reviews ALL

Good stay but the aircon vent was wayyy too loud and needed to be repaired in room 411.

Dear Kevyn, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the loud AC vent. Thank you for brining this to our attention. I will pass this on to our maintenance team to have the issue rectified. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well priced stay

Customer review rating 4.5/5

Slamond Families - 21/02/2021 Confirmed reviews ALL

My room at the Novotel paramatta was tidy with plenty of room. The staff have been helpful and friendly in my past few visits. The hotel is surrounded by shops, Bars and plenty of good food outlets.

Dear Stewart, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well located for what we needed it for

Customer review rating 4.0/5

Anonymous Families - 21/02/2021 Confirmed reviews ALL

Nice room Did not like 2 people in the elevator Restaurant does not cater for fussy eaters had to choose off the sides menu

Dear Karen, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Excellent Stay

Customer review rating 5.0/5

Jai P. Solo - 21/02/2021 Confirmed reviews ALL

Very clean and tidy rooms. Beds are very comfortable and clean.

Dear Jai, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Awesome well located

Customer review rating 5.0/5

Vicki Friends - 21/02/2021 Confirmed reviews ALL

Thank you for helping me to make our stay extra special for my friends birthday. Very much appreciated

Dear Vicki, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Good location

Customer review rating 4.0/5

S. Business - 19/02/2021 Confirmed reviews ALL

Found the rooms to be quite comfortable and the staff were friendly and helpful. Was a little annoying that the steam room was closed, but that was no fault of the hotel. Overall I had a nice stay and look forward to staying there again.

Dear Ritchie, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

disappointed with rooms age

Customer review rating 3.0/5

Melinda H. Families - 19/02/2021 Confirmed reviews ALL

We had moved from the loft to a suit as the loft was worse for wear and had a terrible smell to is (turns out we all got sick after our stay)... was not at all happy with rooms however service was lovely

Dear Melinda, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations. I hope your daughter is okay. We have immediately addressed the issue and fixed it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Great location

Customer review rating 5.0/5

Camilla Business - 19/02/2021 Confirmed reviews ALL

Staff very friendly, meals tasty and rooms well appointed. It was a great location for a work trip. Would stay again.

Dear Camilla, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

good location, bit noisy with road works

Customer review rating 3.5/5

Brydie Business - 18/02/2021 Confirmed reviews ALL

good clean rooms,

Dear Brydie, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. I am sorry for the noise from Parramatta Light Rail works. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Great stay

Customer review rating 5.0/5

Jim Business - 18/02/2021 Confirmed reviews ALL

A well-located hotel close to the historic heart of Parramatta. My room was spacious and very comfortable.

Dear James, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great stay

Customer review rating 5.0/5

Sue Couples - 18/02/2021 Confirmed reviews ALL

Great place to stay quiet clean rooms would definitely stay here again

Dear Steve, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Not very good

Customer review rating 2.0/5

Sandhya Couples - 17/02/2021 Confirmed reviews ALL

Rude staff room have got big cobwebs in windows.next day there was a complimentary housekeeping offered but they didn't clean it as well. The linen were not changed on complimentary housekeeping day. We paid by debit card bit still charged a surcharge coz no one tld us about we can tap and pay.

Dear Sandhya, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Well located clean room

Customer review rating 4.5/5

Odette Couples - 17/02/2021 Confirmed reviews ALL

Room was clean and well sized. Staff members were extremely nice and friendly. Well situated just a small walk to all the restaurants and cafes. The aircon was a little noisy but only a small issue.

Dear Odette, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the air conditioning noise, I shall hare this with the contractors. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Overnight Stay at Novotel Parramatta

TripAdvisor rating 4.0/5

kaysscott 17/02/2021 TripAdvisor review

Comfortable stay. The Hotel was very clean and plenty of space in the room. We had a Show at the Riverside Theatre so this was perfect, just walked across the road and we were at the Theatre. Dinner and breakfast was good also. Would definitely stay again if going to the Riverside Theatre.

Disappointing

Customer review rating 2.0/5

Sme Families - 16/02/2021 Confirmed reviews ALL

The outdoor pool area is in need of refurbishment. The spa was not working. Breakfast took almost an hour to have someone take our order, then another 40 minutes to get the food, and they forgot one of the meals. When we asked about it, they came back and retook the order and had it served within 10 minutes ! So why such a delay on our earlier meal order? We had 3 children under 10 and we asked if they could have their drinks first - this was written down, but drinks didn't come until I went and spoke with the restaurant 'manager' (not sure of who she was) and she organised the drinks immediately. She then offered us free takeaway drinks as compensation - she was very concerned and polite. We will not be staying again.

Dear Susan, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations. Please be rest assured that we will address the issue with the Chief Engineer and Executive Housekeeper. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Okay stay

Customer review rating 3.0/5

Alicia Couples - 16/02/2021 Confirmed reviews ALL

The bed was comfy and the staff friendly. Shower could use a scrub and breakfast was one of the worst I have ever had so much so we skipped it on the second morning. Mushrooms and eggs like rubber, tomatoes and toast under cooked only the bacon was truely acceptable

Dear Alicia, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations. Please be rest assured that we will be sharing your feedback with the Executive Chef and also the Executive Housekeeper to ensure team members are re-trained. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

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