Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,959 reviews

Best price
guarantee
Novotel Sydney Parramatta - Image 1
Novotel Sydney Parramatta - Image 2
Novotel Sydney Parramatta - Image 3
Novotel Sydney Parramatta - Image 4
350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,959 reviews

TripAdvisor Rating  3.6/5  1,373 reviews

Customer review rating 2.0/5

Jaya P. Families - Confirmed reviews ALL

Things that your hotel can improve on 1)Aircondition was centralised and we couldn't adjust it to our preference. It was hot! 2)The room had so many spider webs near the windows. 3)The lights in the room was not bright. 4)The beds had wheels that are not lockable which made the beds keep moving. 5)You didn't provide anything as complimentary,my usual stays in hotels they provide basic things like toiletries toothbrush,toothpaste and mineral waters to drink. 6)I booked a room which includes breakfast and the reception did not even include my room number for breakfast and everyday the same menu for food. 7)Toilet didn't have any bidet. 8)The leaves from the plants next to swimming pool fly into the pool so pool was dirty.

Dear Jaya, Thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us identify areas where we can improve our services and facilities. We sincerely apologise for the inconveniences you experienced during your stay, particularly regarding the air-conditioning, room cleanliness, lighting, bed stability, and amenities provided. Your concerns about the spider webs, non-lockable bed wheels, and lack of certain complimentary items have been noted. We are also sorry for the confusion regarding your breakfast inclusion and room number, as well as the limited menu options during your stay. This is certainly not the experience we aim to provide. Your feedback regarding the absence of a bidet and the cleanliness of the swimming pool due to surrounding plants has also been forwarded to the relevant departments. We value your feedback greatly and hope to have the opportunity to welcome you back in the future for a much-improved stay. Kind regards, Reception

Customer review rating 4.0/5

Julie M. Families - Confirmed reviews ALL

Stayed with grandchildren in a 2 queen room very comfortable and a nice size room

Dear Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you and your grandchildren found the room comfortable and to your liking. It is always our aim to provide a pleasant experience for all our guests. Thank you Waleed Rasool Guest Service Agent

Customer review rating 3.5/5

Dianne T. Couples - Confirmed reviews ALL

Access to the pool area denied, time mucking around for staff to open the door. Lots of debris in the pool. Parking was advertised for $35.00 paid $40.00 updates required. Staff were very pleasant and helpful

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced accessing the pool area and the delay in having the door opened. This is certainly not the seamless experience we aim to provide, and we’ll be reviewing our procedures with the team to ensure quicker access in the future. We also apologise for the condition of the pool during your stay. Pool cleanliness is very important to us, and your comments have been passed on to our maintenance team for immediate follow-up. Regarding parking, we regret the confusion around pricing. We understand how frustrating this can be and will review our advertised information to ensure it is accurate and clearly communicated. On a positive note, we’re pleased to hear that our staff were pleasant and helpful, and we’ll be sure to pass along your kind words to the team. Thank you again for your feedback it helps us identify areas for improvement and enhance our guest experience. We hope to have the opportunity to welcome you back in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 3.0/5

Tamara M. Friends - Confirmed reviews ALL

The front desk check in was so helpful. The rooms are not sounds proof and you hear everything in the hallway and on the street.

Dear Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you found our front desk team helpful during check-in, and we’ll be sure to pass on your kind comments to them. We do apologise for the noise issues you experienced. We understand how important a quiet environment is for a comfortable stay, and we’re sorry that external and hallway noise impacted your experience. Your feedback has been noted and will be considered as we continue to review ways to improve guest comfort. Thank you again for taking the time to provide your comments. We hope to have the opportunity to welcome you back in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 5.0/5

Lisa W. Business - Confirmed reviews ALL

We stay at this hotel regularly for business. We have tried other hotels but always come back to the Novotel Sydney Parramatta. Staff are friendly and extremely accommodating, rooms are very clean and the food is delicious. Any issues are always fixed promptly and with a smile.

Dear Lisa W., Thank you for your wonderful feedback and for your continued loyalty to Novotel Sydney Parramatta. We are delighted to hear that you always choose to return and that our friendly & accommodating team, clean rooms and delicious food consistently meet your expectations. Your kind words mean a great deal to us and will be shared with the team. We truly look forward to welcoming you back again soon. Warm regards, Henry Chen, Assistant Manager.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 808 reviews 8.9/10 Location
  • 1,499 reviews 5.1/10 Room
  • 1,075 reviews 7.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 691 reviews 4.5/10 Comfort
  • 568 reviews 4.7/10 Cleanliness
  • 339 reviews 3.2/10 Amenities
  • 306 reviews 5.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Parramatta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.