Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,780 reviews

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350 Church Street, 2150 PARRAMATTA, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Room 1

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 PARRAMATTA
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,780 reviews

Customer review rating 5.0/5

Laurie H. Couples - Confirmed reviews ALL

Dear Laurie, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you had such an enjoyable stay and that you were pleased with your room, cleanliness and the service provided by our team. It is especially lovely to hear that one of our Reservations team members made such a positive impression and was so helpful in assisting with your stay. We will certainly share your kind comments with the team. Feedback such as yours is a great encouragement to our colleagues and reflects the genuine care and hospitality we aim to provide to every guest. Thank you also for your continued loyalty as an ALL Accor Gold member. We truly appreciate your support and your 10/10 recommendation. We look forward to welcoming you back to Novotel Sydney Parramatta again soon. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Customer review rating 3.5/5

Janette M. Couples - Confirmed reviews ALL

Dear Janette, Thank you very much for taking the time to share such detailed and thoughtful feedback following your recent stay with us. We are delighted to hear that you enjoyed your overall stay, particularly the restaurant experience, the attentive service from our team, and the recognition you received as an ALL Accor Gold member. It is wonderful to know that the team made you feel welcome and that you enjoyed our still and sparkling water offering. At the same time, I am genuinely sorry that several aspects of your stay did not meet the standard we aim to provide. In particular, I apologise for the inconvenience caused by the lift outage and the lack of communication regarding the situation. We fully understand how frustrating it must have been to wait and then have to use the stairs without having been informed beforehand. Your comments regarding the WhatsApp communication, dinner reservation, room amenities and maintenance matters have also been noted and shared with the relevant teams. We are continuously carrying out maintenance and improvement works throughout the hotel, and feedback such as yours is extremely valuable in helping us identify areas where we need to improve and ensure that the same issues are not repeated. Thank you again for your honest feedback and for recognising the members of our team who looked after you so well. We truly appreciate your loyalty to ALL Accor and hope to have the pleasure of welcoming you back to Novotel Sydney Parramatta, where we would be delighted to provide you with a smoother and more enjoyable experience. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Customer review rating 2.0/5

Tahir S. Business - Confirmed reviews ALL

Dear Tahir, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. Please accept our sincere apologies that your stay was affected by noise from the hallway, neighbouring rooms and the surrounding area. We understand how disruptive this can be, particularly when you are staying for business and require a peaceful environment to rest. We are also sorry to hear about your experience at reception. Our team should always make guests feel acknowledged and supported, and we regret that this was not the level of service you experienced. Your comments have been noted and will be shared with the relevant teams so we can continue working on the areas you have highlighted. We would appreciate the opportunity to welcome you back in the future and provide you with a much more comfortable and positive experience. Kind regards, Endavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Customer review rating 3.5/5

Jonathon A. T. Families - Confirmed reviews ALL

Dear Jonathon, Thank you for taking the time to share such detailed feedback following your recent stay at Novotel Sydney Parramatta. We are pleased to hear that you enjoyed our convenient location and the easy access to public transport, as well as the breakfast selection and the service provided by our team. It is particularly encouraging to know that you found our colleagues welcoming and helpful throughout your stay. At the same time, I am sorry that the overall presentation and condition of the hotel did not meet your expectations. We completely understand your comments regarding the age and condition of the rooms and the areas that require further attention. We appreciate you highlighting that the property looked different from your expectations based on the images you had seen online. We recognise how important it is that our guests have A. clear and accurate understanding of what to expect before arriving. Please be assured that your comments have been taken seriously. Feedback such as yours provides us with an opportunity to identify where we need to improve and where further maintenance and attention are required. We are continuously working with our relevant teams to maintain the property to the best possible standard and improve the overall guest experience. We also appreciate your positive comments regarding our location, breakfast and team members. While we are disappointed that the condition of the property affected your overall impression, we are grateful that you still recognised the efforts of our colleagues. Thank you again for your honest and constructive feedback. We truly value the opportunity to learn from our guests, and we hope you will consider giving us another opportunity to welcome you back to Novotel Sydney Parramatta in the future and provide you with A. more comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Customer review rating 3.0/5

Rob W. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 775 reviews 8.8/10 Location
  • 1,473 reviews 5/10 Room
  • 1,027 reviews 8.2/10 Service
  • 11 reviews 6.1/10 WiFi
  • 684 reviews 4.6/10 Comfort
  • 601 reviews 4.8/10 Cleanliness
  • 357 reviews 2.9/10 Amenities
  • 337 reviews 3.5/10 Vibe

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