Novotel Sydney Parramatta Hotel 4 stars

Very clean room. Very pleasant staff.

We enjoyed our stay at Novotel. The location is great as it's close to transports, a great walk to Parramatta Station and Parramatta river. The rooms are cleaned and tidy, very family-friendly. And the staffs are amazing and very friendly. Greeted us with a smile and always ask whether we need help. I highly recommended this hotel to other travellers. AMAZING SERVICES!!!

We have stayed at your hotel a number of times, obviously like it as we keep coming back but, this trip was not so good. Your staff on check in are very good. Our room, 1103, was clean but, the exhaust fan in the bathroom could not turn off. We did report it to your staff and a maintenance person came to check and said that he would have it fixed the next day and that we could move to another room, which we declined. We kept the bathroom door closed but the noise could still be heard. The next day, Saturday, we had breakfast which was acceptable. We were going out for the day and reminded the reception staff about the problem with the exhaust fan. Upon our return the fan was still not fixed. We decided to stay in our room once again and keep the door closed. Breakfast, Sunday, was not up to your usual standard. All the bain-marie were if not empty, very close to being so. The tables were not cleared or wiped down from the previous customers. Your staff were run off their feet just trying to do their job. On the occasion that we were there, not sure of the time sorry, there was no scrambled egg, no butter or margarine, and very little bread. It took roughly 10 to 15 mins before a new batch of scrambled egg appeared once a customer had left the lip up. Your staff did not take any notice of the empty containers . Obviously Sunday is a very busy day for breakfast in hotels but on this day our needs were not met. I am sorry to complain but, at this time we did not enjoy our stay. We will be back as we do like the location.

Air conditioning was too hot and could not be adjusted

Afterbeing upgraded from standard to king room, we got to our room and it had not been made up or cleaned. The staff were very quick to come up and take us to a new room. A further upgrade. I would have liked to hadwine glass in addition to the 2 tumbler. Otherwise no complants. We skipped breakfast as there was no buffet available.

Hotel is well located, clean, comfortable but is showing some signs that a refresh as ceiling in bathroom in poor condition. Current light rail work has destroyed Eat Street & has made vehicle access difficult but hopefully this is only a short term issue.

room was clean and functional but somewhat small for a king +.

In Parramatta for works over the last 3 months, prefer to stay at Novotel as it is perfectly positioned in the CBD and close to a miriad of food and entertainment venues.

COVERED ALL MY NEEDS

Location was good and staff were helpful, food at the restaurant was nice and well priced, the rooms were ok, the bathrooms could do with updating, one of our party is not quite 6 foot and had to crouch in the shower to fit under the shower head. Absolutely nothing in the mini bars and no water in the rooms which was not great. the hotel itself is really nice and i will be staying again

I enjoyed this stay and the location will be even better for travellers when the light rail is completed in Church Street.

Great location and access to sporting facilities at Homebush and Bankwest stadium. Excellent service provision by highly qualified staff with great food and wine. The hotel is clean and tidy and service is always available on request

This hotel is excellent right next to the beautiful Parramatta river. A great place to go for a relaxing walks. The hotel staff are very friendly and helpful. We received a room upgrade which was very nice. We had breakfast in the hotel dinning room which was excellent with very friendly staff. Hotel is a 10minute walk to Westfield shops

An excellent Accor Hotel located in the heart of Parramatta. The staff from the GM down are excellent people to deal with. The restaurant is exceptional and well priced or if you want it is on Church Street which has plenty of other options despite the light rail works. it is a short walk to Bankwest stadium a ten dollar cab ride to Rosehill for Horse Racing and a ten minute walk to Parramatta Train station. The rooms are very clean and comfortable. We will be back.

Lovely stay at the Novotel Parramatta. We had dinner in the restaurant and were waited on by the very efficient and friendly Olivia. Easy parking and comfortable room with a view of the Parramatta River