Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.1/5 7,478 reviews

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Novotel Sydney Parramatta
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Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City View, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City View, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)
Rooms

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Non contractual photo

350 Restaurant & Lounge offers a casual atmosphere to relax with a light snack and a drink. Awarded with One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award", enjoy beverages from boutique producers from Australia.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,478 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,274 reviews

Well located and good stay

Customer review rating 4.1/5

Steve F. Business - 17/09/2020 Confirmed reviews ALL

The staff are welcoming, efficient and friendly. I have stayed at Novotel Parramatta several times and the staff remember my name and ensure my stay is as comfortable as possible. The rooms are nicely appointed but there is some road work noise that can be heard during the night. There are hand sanitisers located in prominent locations including the lifts and I have noted the staff cleaning the front desk after others have checked in which is great and adds to the feeling of safety during Covid19.

Dear Stephen, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good stay

Customer review rating 4.1/5

Salam K. Solo - 16/09/2020 Confirmed reviews ALL

Was disappointed with the bar fridge, it was all empty didn't even had water

Dear Salam, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager
Customer review rating 4.1/5

Anonymous Couples - 16/09/2020 Confirmed reviews ALL

Warm, friendly welcome. The staff at reception were fantastic, especially the lady that checked us in

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Helpful staff. Did get upgrade.

Customer review rating 4.1/5

Helen J. Solo - 13/09/2020 Confirmed reviews ALL

Forget phone charger in room.Very impressed with Reception staff organise posting it back to my home address.

Dear Helen, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Okay stay

Customer review rating 4.1/5

Barry Couples - 13/09/2020 Confirmed reviews ALL

We came in early September. Granted, it was an unusually cold day and night for September, but one would expect that it is an easy task to simply turn the heat back on. Not so. The lobby was freezing cold. People, including staff, were wearing jumpers. And the room was freezing cold - despite turning up the dial in the room and the fan to maximum. The manager did offer us another room, but another room with the same issue wouldn't solve the problem if the problem was with the hotel's central heating. Hopefully on our next stay, heat will either not be a problem, or the systems at the hotel will be working properly.

Dear Barry, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. I do apologize about the heating in the hotel. The issue has not been resolved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Clean basic

Customer review rating 4.1/5

Suzy Solo - 13/09/2020 Confirmed reviews ALL

It was good, unfortunately the other room doors slammed shut. The place could be a bit noisey at times, nothing you can do about that. And NO tea and coffee items . Not happy about that , something so basic .

Dear Suzy, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Convenience

Customer review rating 4.1/5

Kathy Couples - 10/09/2020 Confirmed reviews ALL

Just an overnight stay, in a King room (nice!). Well located just a short walk from the restaurant strip - pity about the current messy roadworks, but most venues were still open for dinner. Had a couple of issues with a room service order and parking, but these were resolved eventually. A call from the manager to finalise the matter was much appreciated.

Dear Kathy M., Thank you very much for proving us a feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise that the breakfast was not up to standard, and please be assure that it will be communicated to our restaurant team to prevent a future occurrence. Thank you again for sharing your thoughts, and we hope to better serve you the next time you visit. Sincerely, Joanna Kouch Assistant Manager

Excellent room

Customer review rating 4.1/5

Debbie B. Friends - 05/09/2020 Confirmed reviews ALL

The motel was well situated close to shops, restaurants. The room was very good with the bed very comfortable

Dear Debbie, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Brilliant Stay

Customer review rating 4.1/5

Miriamai M. Business - 31/08/2020 Confirmed reviews ALL

Brilliant service lovely staff awsum location !! Novotel you the bomb

Dear Miriamai, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Very disappointed

Customer review rating 4.1/5

Mel Families - 30/08/2020 Confirmed reviews ALL

We had booked 2 rooms for our stay, I called reception 3 times to get them to do something about the temperature of the room as they were freezing, he said he did and nothing changed, the breakfast was average and all the coffees tasted burnt, spoke to them about the room temperature on check out and was just told thanks, charged $20 for parking which is outrageous considering the roads are all closed

Good stay, comfy and clean

Customer review rating 4.1/5

Stella Y. Families - 27/08/2020 Confirmed reviews ALL

It was a last minute booking made directly with the hotel and we checked in after 9pm. The process was really good and easy. The hotel interior features may be a bit old but room was clean and spacious, the bed was comfortable too. I was happy with my stay.

Dear Lok Y., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you require any slippers on you future stays please don't hesitate to give reception a call and we can get it organised for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Good stay

Customer review rating 4.1/5

Tony J. Couples - 27/08/2020 Confirmed reviews ALL

Both the room and the food (dinner and breakfast) were excellent. All the staff were both friendly and professional and made us feel most welcome.

Dear Tony J., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception/Food & beverage team were able to accommodate all your needs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Another great relaxing stay

Customer review rating 4.1/5

Wendy M. Couples - 26/08/2020 Confirmed reviews ALL

We had an overnight stay again at this hotel and as always were looked after really well. From checkin to departure nothing was too much trouble. We were lucky enough to be allocated a suite on the 8th floor with a lovely view over the river and beyond. The king bed was super comfy and provided a great nights sleep. We enjoyed breakfast plus a couple of dinners and must say a big Thankyou to Brad the chef for making some delicious food!! Our thanks too to Jay - great coffees!!, Renee and Latoya from food and beverage plus Tiel, Joanna, Faith, Urvashi and Rathish on the front desk!! See you all again soon!!

Dear Wendy, Thank you again for taking the time to provide this feedback. We very much appreciate you staying with us and It is always encouraging to learn that you are satisfied with our service as it is what we strive for every day. As always, it a pleasure to have you with us and we look forward to welcoming you back in the near future. Kind regards, Joanna Kouch Assistant Manager

Excellent staff

Customer review rating 4.1/5

Lucy Families - 25/08/2020 Confirmed reviews ALL

I have stayed at the hotel before and this time, my stay was even better. Excellent staff. Excellent breakfast in our room. Excellent check-in and check-out. Thankyou.

Dear Adelie, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good stay and great staff

Customer review rating 4.1/5

Deborah M. Families - 24/08/2020 Confirmed reviews ALL

Thank you to the Novotel Staff who made my recent stay very comfortable. The room upgrade and welcome gift were most appreciated. As I was travelling alone this time, I did not want to dine in the restaurant. The staff very kindly let me order my meal and I was able to take it to my room. The meal was very fresh, delicious and well proportioned. I stay at Novotel regularly and the staff must be complimented on their cheerful attitudes, especially given the pandemic.

Dear Deborah, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I shall pass on the compliments to Joanna who checked you in and I have emailed the Food and Beverage Manager to communicate to the bar team member on your compliments. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Great location

Customer review rating 4.1/5

R. N. C. B. N. R. Friends - 23/08/2020 Confirmed reviews ALL

Very nice

Dear R., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking starting discussions with the owners on renovating our bathrooms after the rooms refurbishment, however everything has come to a stop due to Covid-19, we appreciate your understanding and do apologize. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rathish Nair Front Office Manager

Always a comfortable stay

Customer review rating 4.1/5

David B. Business - 21/08/2020 Confirmed reviews ALL

I choose to stay at this hotel a lot because the experience is always great from check in to check out. Great staff and during this difficult COVID time it’s comforting to stay at this hotel.

Dear David, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. We enjoy having you stay with us and thank you for supporting us during the difficult times. Unfortunately I will not be here to welcome you, I am positive that the team will take care of you. Sincerely, Rathish Nair Front Office Manager

Polite, helpful, very friendly staff

Customer review rating 4.1/5

Anonymous Business - 20/08/2020 Confirmed reviews ALL

Had trouble accessing wifi on my surface pro. Staff tried hard to help, referred to 1300 number and staff came to room. No-one could work out problem. Can't fault desire to help.

Dear Frank P., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. Thank you for the kind mention of Rathish and I will be sure to pass your review on to him. However, please allow me to apologise once again that your internet connection wasn't able to be resolved. I will forward the issue to our maintence team to prevent a similar occurance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Well located

Customer review rating 4.1/5

Anonymous Couples - 19/08/2020 Confirmed reviews ALL

Very enjoyable, made feel comfortable. Extended stay,without any problems (when family member wasn't discharge on date given)

Dear Jodie B., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always our pleasure to assist you with your reservation. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Good location near restaurants

Customer review rating 4.1/5

Richard N. Solo - 18/08/2020 Confirmed reviews ALL

Good spot to stop for business. Excellent staff and food was really good.

Dear Richard N., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It was a pleasure to have you stay with us and thank you again for being a member with Accor. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assure that I have noted about the speed of our internet was unsatisfactoy, and we will look into improving it. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

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