Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,959 reviews

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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,959 reviews

TripAdvisor Rating  3.6/5  1,373 reviews

Customer review rating 4.0/5

Julie M. Families - Confirmed reviews ALL

Stayed with grandchildren in a 2 queen room very comfortable and a nice size room

Dear Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you and your grandchildren found the room comfortable and to your liking. It is always our aim to provide a pleasant experience for all our guests. Thank you Waleed Rasool Guest Service Agent

Customer review rating 3.5/5

Dianne T. Couples - Confirmed reviews ALL

Access to the pool area denied, time mucking around for staff to open the door. Lots of debris in the pool. Parking was advertised for $35.00 paid $40.00 updates required. Staff were very pleasant and helpful

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced accessing the pool area and the delay in having the door opened. This is certainly not the seamless experience we aim to provide, and we’ll be reviewing our procedures with the team to ensure quicker access in the future. We also apologise for the condition of the pool during your stay. Pool cleanliness is very important to us, and your comments have been passed on to our maintenance team for immediate follow-up. Regarding parking, we regret the confusion around pricing. We understand how frustrating this can be and will review our advertised information to ensure it is accurate and clearly communicated. On a positive note, we’re pleased to hear that our staff were pleasant and helpful, and we’ll be sure to pass along your kind words to the team. Thank you again for your feedback it helps us identify areas for improvement and enhance our guest experience. We hope to have the opportunity to welcome you back in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 3.0/5

Tamara M. Friends - Confirmed reviews ALL

The front desk check in was so helpful. The rooms are not sounds proof and you hear everything in the hallway and on the street.

Dear Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you found our front desk team helpful during check-in, and we’ll be sure to pass on your kind comments to them. We do apologise for the noise issues you experienced. We understand how important a quiet environment is for a comfortable stay, and we’re sorry that external and hallway noise impacted your experience. Your feedback has been noted and will be considered as we continue to review ways to improve guest comfort. Thank you again for taking the time to provide your comments. We hope to have the opportunity to welcome you back in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 5.0/5

Lisa W. Business - Confirmed reviews ALL

We stay at this hotel regularly for business. We have tried other hotels but always come back to the Novotel Sydney Parramatta. Staff are friendly and extremely accommodating, rooms are very clean and the food is delicious. Any issues are always fixed promptly and with a smile.

Dear Lisa W., Thank you for your wonderful feedback and for your continued loyalty to Novotel Sydney Parramatta. We are delighted to hear that you always choose to return and that our friendly & accommodating team, clean rooms and delicious food consistently meet your expectations. Your kind words mean a great deal to us and will be shared with the team. We truly look forward to welcoming you back again soon. Warm regards, Henry Chen, Assistant Manager.

Customer review rating 3.5/5

Sharon H. Families - Confirmed reviews ALL

Welcoming staff. Sofa bed was not made up however staff were quick to rectify. Sofa bed mattress should be replaced immediately it is in poor shape. Rooms are very tired as well as bathrooms. Grout needs redoing. Curtains need maintaining as the curtains were broken. Main bed was good for comfort. Staff were helpful.

Dear Sharon H., Thank you for taking the time to share your detailed feedback with us. We are sorry to hear that your experience did not meet your expectations. Please be assured this issue has been raised with our maintenance and housekeeping teams for immediate review. In regards of the tired room, these matters have been noted for follow up and inclusion in our ongoing maintenance and refurbishment planning. We hope to welcome you back in the future and provide you with a much-improved experience. Kind regards, Henry Chen, Assistant Manager.

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Other web-users rate our hotel

  • 808 reviews 8.9/10 Location
  • 1,499 reviews 5.1/10 Room
  • 1,075 reviews 7.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 691 reviews 4.5/10 Comfort
  • 568 reviews 4.7/10 Cleanliness
  • 339 reviews 3.2/10 Amenities
  • 306 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.