Novotel Sydney Parramatta Hotel 4 stars

I was pleased with the location and the staff were helpful. The room was extremely hot (hot weather conditions) with air con room temp was almost 27 degrees, and thought that as the weather was so extreme staff may have considered turning air conditioning on before guests arrival. When we returned from dinner we found our air con to not be working so had to change rooms at just before midnight.. The next room air conditioning worked however the placement of the vents once again made sleep a hot experience as even set on 20 the room did not go below 26 once again due to the hot weather outside and the cleaners had opened the curtains when making up the room so heat was let in during the hottest part of the day.

It was loud and noisy. Some staff were fabulous others were not. Disappointed the spa was cold.

The staff were very nice and helpful, the rooms were beautiful, beds were extremely comfortable and breakfast was lovely.

We came for a night away from the kids and our room had a few problems in it. We were met by the manager Teal who was extremely polite. We were offered a extra night for free for all our troubles from being very upset to having a extra night was amazing. If only all other hotels compensated there customers like this. Thank you Teal you are amazing.

Room was fine . Pool was dirty and spa was cold. Also the steam room was not working and there was only two lounge beds available.

Many thanks to Sean Philips, Front Desk Manager for his continued excellent service and genuine welcome every time I stay at this property. On this occasion my early departure meant that I would not be able to use the dining room for breakfast due to the restricted hours of opening. Sean organised a Breakfast Pack which he personally delivered to my room; this is excellent service and Sean is a credit to this hotel..

Front desk staffs were very efficient. The evening manager was super nice and helpful.

Novotel Parramatta are very friendly and easy to deal with - always feel welcome

The room at Novotel Parramatta was clean and very spacious. Unfortunately there was a minor mix up with our booking that we did not realise until it was too late to bring to the attention of the staff as we were going out. However, when we advised the staff the next morning, the service provided to have a refund processed for the difference between the price of the room we paid for and the room we were allocated was well above expectations.

Novotel has certain minimum standards and all that is met across the categories. However, specific to your hotel, I’m having to bring to your kind notice that the parking entrance needs an urgent makeover. The turn is so narrow, people who enter from the 1st entrance and turn a left to go past the parking, experience a nightmare to go through the path. We witnessed one gentleman’s car having got stuck and had made such bad dent with scratches leaving the car with the paint warded off. This would have left a scar on their holiday, it didn’t happen to us but no one should go through that experience. And the hotel should take responsibility in ensuring a risk free arrangement for their guests. I hope you would please do the needful and live up to your image of customer oriented service provider. Wishing you all the best.

Firstly the picture you have just sent me is not of the Novotel Parramatta. The lobby is in need of refurbishing. Revolving door not working, one life not working. Staff were pleasant and helpful although we did need to request items that had not been placed in the room. The cost of parking was way to much and added greatly to what was supposed to be reasonable priced accommodation.

Excellent location & staff, Restuarant meal was fantastic. Only complaint there was no compendium with hotel information, meal times local activities,& other information you normally get in the room.

Everything went well and I was thrilled that without requesting it I was upgraded to a superior room with views of the river which made my stay Delightful.

Satisfacted

The staff was great. Very well mannered and friendly. I requested the higher room with the view . But ended up getting second floor back side. We could have stayed longer. But decided not to. The breakfast was great. Overall my kids were happy. Thanks for the great service.