Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,582 reviews

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 PARRAMATTA
Australia

GPS:-33.810197, 151.00496

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,582 reviews

TripAdvisor Rating  3.5/5  1,344 reviews

Good location

Customer review rating 4.0/5

Ian Solo - Confirmed reviews ALL

Good location for a couple of days in Sydney. Handy to places I needed to visit and Church Street restaurant strip right outside the door.

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great location

Customer review rating 5.0/5

Lyn Couples - Confirmed reviews ALL

Very good room next to the pool. No noise, very comfortable bed.

Dear Lynette, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good location, disappointing room

Customer review rating 2.0/5

Tony Business - Confirmed reviews ALL

Supposedly superior room, 2view was of apartment block windows 20 feet away, bathroom window ledge rotten, cracked tiles, toilet seat incorrect shape/size for pan, Very ordinary furnishings, all in all quoite depressing after 5 days. Not the Novotel standard I've experienced elsewhere.

Dear Anthony, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations. I have added to your profile for front office to allocate you a room with a view in future. As a platinum member with Accor, I apologise that we were unable to upgrade your room during this stay. I have passed on your comments to our maintenance and housekeeping teams to fix the issues you have listed. We are also hoping our owners will approve for refurbishments in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Bed was soft, good location bathroom let it down by not being clean in the shower and bathroom floor.

Customer review rating 3.0/5

Michelle C. Business - Confirmed reviews ALL

Service was very good. The room did not have good lighting and the bathroom had no lighting to put makeup on. The bathroom shower was very dirty and scum buildup in the corners and mould on the grout.

Dear Michelle, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I would like to apologise for the lack of cleanliness in the bathroom. This has been brought to the attention of our housekeeping team to ensure our rooms are being cleaned to a high standard and are checked thoroughly by supervisors before allowing guests to check in. I have also asked maintenance to fix the lights in the bathroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Well Located, friendly staff

Customer review rating 3.5/5

Christina Business - Confirmed reviews ALL

The bartender advised they couldn't make any cocktails because there was no fresh fruit/juice available, so I asked for a martini or negroni which don't have any fresh juice, bartender said initially ok but they said they cannot make any cocktails at all. So I ordered one of the red wines on the menu but I was advised it wasn't available either.

Dear Christina, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. I have passed your feedback on to our food and beverage team to ensure that our bar is well stocked. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

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Other web-users rate our hotel

  • 605 reviews 8.9/10 Location
  • 1,146 reviews 5/10 Room
  • 881 reviews 7.6/10 Service
  • 14 reviews 6.3/10 WiFi
  • 519 reviews 4.2/10 Comfort
  • 469 reviews 5/10 Cleanliness
  • 240 reviews 4.9/10 Breakfast
  • 222 reviews 3.8/10 Amenities

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