Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,989 reviews

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Novotel Sydney Parramatta - Image 1
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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,989 reviews

TripAdvisor Rating  3.6/5  1,373 reviews

Nice hotel & room spoiled by unadvised parking charges.

TripAdvisor rating 3.0/5

Wizward TripAdvisor review

Our 'de luxe King' room seems pretty good but, I have to say, on Expedia it said there was "self-parking available" but it did not say "this is going to cost you AUD 40 per night". Normally I do not mind paying for parking, after all it is occupying valuable real estate, but if they had been upfront with the charge we may have picked a different, out of town hotel where parking is free. Also, since Novotel have subcontracted it out it was annoying to have to go online, fill in a ton of details (credit card number, home address, phone number, inside leg measurement etc which the hotel already has) just for the privilege of being stiffed AUD 40.00 to park the damn car overnight!

Customer review rating 3.5/5

Graham M. Solo - Confirmed reviews ALL

After completing online check in and signing for parking $35 ,was charged $40 checking in and no way of bringing up document

Dear Graham M., Thank you for sharing your feedback. I'm sorry for the confusion regarding the carpark fee. When you did the online check-in platform displayed a rate of $35 however the current onsite rate is $40, which is why you were charged the updated amount at the hotel. We understand how this can be frustrating and appreciate you bringing this to our attention. I have shared this with the team to ensure the online information is updated accurately. Warm regards, Henry Chen, Assistant Manager.

Customer review rating 4.5/5

Lynne J. Couples - Confirmed reviews ALL

We enjoyed seeing Parramatta and Novotel is nicely located.

Dear Lynne J., Thank you for taking time to share your feedback. We're delighted to hear that you enjoyed your stay and loved our convenient location. It's wonderful to know we were able to make your visit a pleasant one. Thank you for your loyalty to Accor Hotels and we acknowledge your Gold Le Club membership. We truly appreciate your support and hope to welcome you back again soon. Warm regards, Henry Chen, Assistant Manager.

Customer review rating 2.0/5

Shane R. Families - Confirmed reviews ALL

Let down

Dear Shane R., Thank you for taking time to share your feedback with us and as one of our valued All Platinum members, I am truly sorry that your recent stay did not meet the high standards you rightfully expect. It is disappointing to hear that we let you down on this occasion. Your loyalty means a great deal to us and it is concerning to know that we did not deliver. We take your comment seriously and I have shared your feedback with the team to ensure these issues are addressed immediately. We would appreciate the opportunity to restore your confidence in us and should you wish to discuss your stay further, I would be more than happy to assist you personally. Kind regards, Henry Chen, Assistant Manager.

Customer review rating 5.0/5

Carolyn H. Couples - Confirmed reviews ALL

Enjoy our stay

Dear Carolyn H., Thank you for your lovely feedback. We're delighted to hear that you enjoyed your stay with us !. It's always wonderful to know our guests had a comfortable and pleasant experience. Thank you for your loyalty with Accor hotels and we acknowledge your Gold Le Club membership. We hope to have the pleasure of welcoming you back again soon. Kind regards, Henry Chen, Assistant Manager.

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Other web-users rate our hotel

  • 806 reviews 9/10 Location
  • 1,512 reviews 5.2/10 Room
  • 1,092 reviews 7.7/10 Service
  • 14 reviews 8.1/10 WiFi
  • 696 reviews 4.6/10 Comfort
  • 576 reviews 4.8/10 Cleanliness
  • 340 reviews 3.4/10 Amenities
  • 307 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.