Novotel Sydney Parramatta Hotel 4 stars

TripAdvisor rating 3.5/5 1,248 reviews
Novotel Sydney Parramatta
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+ 23 Services
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Room 1

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Children's age

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Hotel extras

  • WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gym

  • 11 flexible conference and event spaces

  • Buses outside, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodations

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 1 King Bed

  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City side, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room 1 King Bed and Spa

  • Max. number of persons: 4
  • Views: Panorama view, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

Amongst 'Eat Street' - Parramatta's dining district, 350 Restaurant and Lounge offers a relaxed and contemporary atmosphere with a delicious seasonal menu with dishes inspired by modern Asian fusion cuisine made with locally sourced fresh ingredients.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Photo non contractuelle / Strictly non binding

Adjoining the hotel lobby with an outlook onto the picturesque Prince Alfred Park, the 350 Restaurant & Lounge in Parramatta is one of the most ideal Bars in Parramatta that offers the perfect atmosphere to relax with a light snack and drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,902 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,248 reviews

Pleasant and comfortable

Customer review rating 4.0/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

Explanation on the use of the carpark needs to be informed on arrival or beforehand. The TV in the gym was not working. The Steam room did not have instructions on how to use the room. The pool was dirty and deterred me from using it. Otherwise it was nice and comfortable.

Excellent personalised service every time.

Customer review rating 4.0/5

Neil M. Business - 15/01/2020 Confirmed reviews ALL

As always Front Desk Manager Sean Philips went out if his way to ensure my stay at your hotel was a good experience. On this occasion I had to check out prior to breakfast service starting; Sean organised a breakfast pack and personally delivered it to my room. The little things that Sean does make all the difference to me as a business traveler and make me feel genuinely welcomed.

Great service

Customer review rating 4.0/5

R. S. Couples - 14/01/2020 Confirmed reviews ALL

Staff were friendly and helpful

Dear Shunmugam R., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Overnight business stay

Customer review rating 4.0/5

R. M. Business - 14/01/2020 Confirmed reviews ALL

Happy to have received an upgrade to a king room. Room was clean with all the amenities you would expect. There was quite a bit of traffic noise though.

All Good

Customer review rating 4.0/5

Bob Business - 13/01/2020 Confirmed reviews ALL

Right in the middle of Parramatta. Easy walk tp the Shops, Westfield and the station. Room was clean and tidy and the daily service of the room was excellent. Breakfast and lunch prefect. Overall value for money hotel right where you need it.

Dear Robert M., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Pleasant

Customer review rating 4.0/5

Louise Couples - 13/01/2020 Confirmed reviews ALL

I was pleased with the location and the staff were helpful. The room was extremely hot (hot weather conditions) with air con room temp was almost 27 degrees, and thought that as the weather was so extreme staff may have considered turning air conditioning on before guests arrival. When we returned from dinner we found our air con to not be working so had to change rooms at just before midnight.. The next room air conditioning worked however the placement of the vents once again made sleep a hot experience as even set on 20 the room did not go below 26 once again due to the hot weather outside and the cleaners had opened the curtains when making up the room so heat was let in during the hottest part of the day.

Average

Customer review rating 4.0/5

Liz M. Families - 13/01/2020 Confirmed reviews ALL

It was loud and noisy. Some staff were fabulous others were not. Disappointed the spa was cold.

Exceeds all Expectations

Customer review rating 4.0/5

Christina F. Friends - 13/01/2020 Confirmed reviews ALL

The staff were very nice and helpful, the rooms were beautiful, beds were extremely comfortable and breakfast was lovely.

Dear Christina F., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Excellent service thank you Teal the manager.

TripAdvisor rating 3.5/5

rakiahamouda Couples - 13/01/2020 TripAdvisor review

We came for a night away from the kids and our room had a few problems in it. We were met by the manager Teal who was extremely polite. We were offered a extra night for free for all our troubles from being very upset to having a extra night was amazing. If only all other hotels compensated there customers like this. Thank you Teal you are amazing.

Customer review rating 4.0/5

Charlene M. D. Friends - 12/01/2020 Confirmed reviews ALL

Room was fine . Pool was dirty and spa was cold. Also the steam room was not working and there was only two lounge beds available.

Excellent personal service

TripAdvisor rating 3.5/5

neilmathesontraining Business - 12/01/2020 TripAdvisor review

Many thanks to Sean Philips, Front Desk Manager for his continued excellent service and genuine welcome every time I stay at this property. On this occasion my early departure meant that I would not be able to use the dining room for breakfast due to the restricted hours of opening. Sean organised a Breakfast Pack which he personally delivered to my room; this is excellent service and Sean is a credit to this hotel..

Satisfied

Customer review rating 4.0/5

Anita M. Solo - 11/01/2020 Confirmed reviews ALL

Front desk staffs were very efficient. The evening manager was super nice and helpful.

Dear Anita, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Always a pleasure

Customer review rating 4.0/5

Lynn Couples - 10/01/2020 Confirmed reviews ALL

Novotel Parramatta are very friendly and easy to deal with - always feel welcome

Dear Lynn, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Very happy with the room and the service from the staff at Novotel Parramatta

Customer review rating 4.0/5

Anonymous Couples - 10/01/2020 Confirmed reviews ALL

The room at Novotel Parramatta was clean and very spacious. Unfortunately there was a minor mix up with our booking that we did not realise until it was too late to bring to the attention of the staff as we were going out. However, when we advised the staff the next morning, the service provided to have a refund processed for the difference between the price of the room we paid for and the room we were allocated was well above expectations.

Dear Richard L., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I am pleased to hear we will able to assist with the refund of the difference. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager
Customer review rating 4.0/5

Aravind Families - 09/01/2020 Confirmed reviews ALL

Novotel has certain minimum standards and all that is met across the categories. However, specific to your hotel, I’m having to bring to your kind notice that the parking entrance needs an urgent makeover. The turn is so narrow, people who enter from the 1st entrance and turn a left to go past the parking, experience a nightmare to go through the path. We witnessed one gentleman’s car having got stuck and had made such bad dent with scratches leaving the car with the paint warded off. This would have left a scar on their holiday, it didn’t happen to us but no one should go through that experience. And the hotel should take responsibility in ensuring a risk free arrangement for their guests. I hope you would please do the needful and live up to your image of customer oriented service provider. Wishing you all the best.

Customer review rating 4.0/5

Lorraine R. Friends - 09/01/2020 Confirmed reviews ALL

Firstly the picture you have just sent me is not of the Novotel Parramatta. The lobby is in need of refurbishing. Revolving door not working, one life not working. Staff were pleasant and helpful although we did need to request items that had not been placed in the room. The cost of parking was way to much and added greatly to what was supposed to be reasonable priced accommodation.

Great Hotel & Staff

Customer review rating 4.0/5

Graham P. Couples - 08/01/2020 Confirmed reviews ALL

Excellent location & staff, Restuarant meal was fantastic. Only complaint there was no compendium with hotel information, meal times local activities,& other information you normally get in the room.

Dear Graham, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Lived up to my expectations

Customer review rating 4.0/5

Paul P. Solo - 08/01/2020 Confirmed reviews ALL

Everything went well and I was thrilled that without requesting it I was upgraded to a superior room with views of the river which made my stay Delightful.

Dear Paul P., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Peace and Relax

Customer review rating 4.0/5

Luckyl Couples - 08/01/2020 Confirmed reviews ALL

Satisfacted

Dear Luciano, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Friendly staff very .

Customer review rating 4.0/5

S. S. Families - 07/01/2020 Confirmed reviews ALL

The staff was great. Very well mannered and friendly. I requested the higher room with the view . But ended up getting second floor back side. We could have stayed longer. But decided not to. The breakfast was great. Overall my kids were happy. Thanks for the great service.

Dear s. S., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager
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