Novotel Sydney Parramatta Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 8,525 reviews

ALLSAFE approved hotel

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Novotel Sydney Parramatta
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+ 22 Services

Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 parramatta
australia

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS:-33.810197, 151.00496

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

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ALL Rating 4.1/5

8,525 reviews

TripAdvisor Rating 3.5/5

1,309 reviews

Amazing stay and the team were amazing

Customer review rating 5.0/5

Samual H. Business - 24/12/2021 Confirmed reviews ALL

Stayed for work but the team looked after me Even though it is a little dated, it was a really comfortable bed and room. 360 Restaurant was great for all meals over the day. P.S the burger from Room service was AMAZING!! (Give me your onion jam/chutney hehe)

Dear Samual, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager
Customer review rating 5.0/5

Kirsty R. Couples - 22/12/2021 Confirmed reviews ALL

It was only one night, but the check in staff made us very welcomed. Great location, will be better once the roadworks are complete.

Dear Kirsty, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Outdated and needs a revamp

Customer review rating 3.0/5

Nelka_h Business - 20/12/2021 Confirmed reviews ALL

Stayed at Novotel for work purposes. Difficult to access the building from the construction site in front. Interior was very outdated and reception staff were not ready for the influx of colleagues wanting to check in. My room was surprisingly nice with a view overlooking the river. Breakfast was nice with a choice of hot and cold however wish there was more GF variety with more knowledgeable staff on hand.

Dear Chanel, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - 19/12/2021 Confirmed reviews ALL

The meals from room service were excellent

Dear David, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

No

Customer review rating 1.5/5

Craig F. Couples - 19/12/2021 Confirmed reviews ALL

We weren’t happy with your stay had to leave 330 in the morning because we could not sleep all my wife anyway because he could hear machines from downstairs banging In the garbage left right next to us Aircon did not work properly

Dear Craig, We very much appreciate your feedback regarding your stay at the Novotel Sydney Parramatta. I apologise that your sleep was interrupted by some noise nearby. I will have our team investigate into the occurrence, as well as the air-conditioning. Your feedback is valued and will be passed on to our operations team as we strive to continuously improve the quality of our facilities. Thank you for sharing your experience and it is our pleasure to have you stay with us. Kind regards Joanna Kouch Assistant Manager

Conveniently located to Parramatta points of interest

Customer review rating 3.5/5

Convenient L. Couples - 18/12/2021 Confirmed reviews ALL

Comfortable bed and easy check in and out

Dear Craig, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are hoping to refurbish our bathrooms in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great Stay

Customer review rating 4.5/5

David C. Business - 17/12/2021 Confirmed reviews ALL

Excellent reception staff. Only issue was the parking and works out the front, which is out of your control. But it is handled very well.

Nice room, great staff.

Customer review rating 4.0/5

Garry K. Couples - 17/12/2021 Confirmed reviews ALL

Nice clean room and good breakfasts. All staff were helpful, professional and friendly.

Dear Garry, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Enjoyable stay, friendly staff, high quality facilities

Customer review rating 4.5/5

Rod B. Couples - 17/12/2021 Confirmed reviews ALL

We enjoyed a 3-day stay for our 25th wedding anniversary. Staff were very friendly, both on the front desk and in the service areas (bar, restaurant). Special mention to Pia who was most friendly and helpful during the buffet breakfast service. The room was great, as were the pool and gym areas. Unfortunately, there is a lot of roadwork going on down Church St in late 2021 but this is not the hotel's fault. We have stayed here before and will definitely return again. Thank you!

Christmas Shopping

Customer review rating 4.5/5

Colin Couples - 16/12/2021 Confirmed reviews ALL

Relaxing weekend stay with shops an esy walk away for Christmas Shopping

Dear Colin, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Perfect location

Customer review rating 5.0/5

Anonymous Business - 16/12/2021 Confirmed reviews ALL

Comfortable, clean room. Welcoming staff.

Well located, comfortable accommodation

Customer review rating 4.5/5

Rick Business - 15/12/2021 Confirmed reviews ALL

Three night stay for business. Found the room clean and well appointed with comfortable bedding. Motel was well located for my needs.

Dear Rick, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager
Customer review rating 4.5/5

Peter Business - 15/12/2021 Confirmed reviews ALL

Great

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Nice clean hotel.

Customer review rating 4.0/5

Tim B. Couples - 14/12/2021 Confirmed reviews ALL

Hard to get to because of roadworks.

Dear Timothy, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great place

Customer review rating 4.5/5

Anne Families - 14/12/2021 Confirmed reviews ALL

Hotel is well located esp to restaurants. Staff are great with customer service. Clean room.

Dear Darwin, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Short Stay

TripAdvisor rating 4.0/5

Gordon H 26/11/2021 TripAdvisor review

As usual restaurant meals were excellent. Disappointed that only one chair in room, staff did offer to change. Room air conditioning very loud which impacted sleep. All staff friendly at all times. Good to see Church street almost back.

Still a great place

TripAdvisor rating 5.0/5

John G 22/11/2021 TripAdvisor review

Easy check in, clean room, friendly service, full breakfast service and a great evening meal. I feel like things are back to normal unlike some other hotels where services are reduced with the "covid" excuse. Thank you for another great stay.

Out of lockdown weekend

TripAdvisor rating 4.0/5

TravellingTurtle55 18/11/2021 TripAdvisor review

The reception and staff were excellent making the stay easy and smooth and an overall pleasure. Only ate breakfast but certainly no complaints here. Buffet items were fresh, hot & plentiful whilst made to order omelettes were delicious. On the cons; room was adequate although certainly not huge but otherwise well appointed. Whist accepting current limitations, the bar hours were short making it difficult to avail ourselves of the facility or use our complimentary vouchers. Access whilst challenging due to tram construction was overall quite easy once we were in the know.

Weekend away

TripAdvisor rating 5.0/5

carolmJ7983LR 17/11/2021 TripAdvisor review

We enjoyed our stay immensely as the accommodation is roomy and lovely and clean. The location is also great and accommodates our lifestyle for walking, superb eateries close by together with the excellent service always from the very friendly staff in all sections of the establishment. We feel we are part of a family when we get to stay with this amazing team. Thank you for your hospitality.

Hotel needs an update

TripAdvisor rating 3.0/5

662rochelleb 10/11/2021 TripAdvisor review

We were disappointed in our recent stay. The room we were provided was poky and stuffing. Air conditioning was not working properly, despite us trying to cool the room. Bathroom is not set out well and shower door could not be opened while bathroom door was open. Terrible design. Bed hard and the pushed together 2 king singles just does not work - at-least put a topper on it so there is no crack in the bed. Pillows x 2 - not enough for such a big bed and no spares.

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