Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,844 reviews

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Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,844 reviews

Customer review rating 3.5/5

Kate G. Business - Confirmed reviews ALL

The room was tired but mostly clean. Some mold in bathroom.

Dear Kate, Thank you for taking the time to share your feedback. We are pleased to hear that you had a comfortable stay and found your room to be mostly clean. We appreciate your comments regarding the condition of the room and the mold in the bathroom. Please accept our apologies for this oversight. Your feedback has been shared with our housekeeping and maintenance teams so that the issue can be addressed promptly. We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Thank you Waleed Rasool Guest Service Agent

Customer review rating 2.5/5

Nichole S. Families - Confirmed reviews ALL

Luke warm shower - noisey room could hear tv for room next door and people talking from somewhere late at night and again early morning and breakfast was lacking! Won’t stay again at this spot.Mouldy grout in bathroom. Baby cockroaches found in bathroom. We were in room 212 -

Dear Nichole, Thank you for taking the time to share your feedback regarding your recent stay. We are very sorry to hear about the issues you experienced, including the shower temperature, noise disturbances, breakfast offering, and the cleanliness concerns in the bathroom. In particular, the mouldy grout and presence of baby cockroaches are unacceptable and do not reflect the standards we aim to provide for our guests. Please be assured that your comments have been shared with our housekeeping, maintenance, and pest control teams for immediate investigation and corrective action. We also understand how frustrating the noise issues would have been and will review this with our team to help improve guest comfort moving forward. We sincerely regret that your experience did not meet expectations and appreciate you bringing these matters to our attention. Thank you Waleed Rasool Guest Service Agent

Customer review rating 4.0/5

Mark S. Families - Confirmed reviews ALL

I had three rooms on the firs t night and one on the second. The family all loved their rooms and the staff. The reception staff were so helpful

Dear Mark S., Thank you for sharing your feedback following your recent family stay with us. We are delighted to hear that you and your family enjoyed your rooms and had a consistently positive experience across your stays. It is especially pleasing to know that our reception team were helpful and contributed to making your visit more comfortable. We also appreciate your comments regarding the booking process and payment experience, as well as your recognition of our housekeeping team for their excellent work and the clarity of our sustainability efforts. Your feedback is very valuable and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for your loyalty as an ALL Accor Gold member. We look forward to welcoming you and your family back again soon. Kind regards, John Paul Coyme Guest Service Agent Novotel Sydney Parramatta

Customer review rating 4.0/5

Stewart L. Families - Confirmed reviews ALL

Children's hospital visit. Novotel was friendly, helpful and comfortable.

Dear Stewart L., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Rasool Guest Service Agent

Customer review rating 4.0/5

Jo C. Business - Confirmed reviews ALL

Good

Hi Jo Thank you for your feedback. I am pleased to hear you had a good stay and enjoyed our convenient location. It is also wonderful to know you found our team polite and helpful throughout your visit. We appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind regards Darrel Yeng Night Manager Novotel Sydney Parramatta

Other web-users rate our hotel

  • 755 reviews 9/10 Location
  • 1,475 reviews 4.7/10 Room
  • 1,021 reviews 8.1/10 Service
  • 12 reviews 6.6/10 WiFi
  • 686 reviews 4.3/10 Comfort
  • 591 reviews 4.4/10 Cleanliness
  • 346 reviews 2.6/10 Amenities
  • 323 reviews 3.5/10 Vibe

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