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Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.1/5 8,371 reviews

ALLSAFE approved hotel

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Novotel Sydney Parramatta
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+ 15 Services

Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

350 RESTAURANT & LOUNGE

350 Restaurant & Lounge offers a casual atmosphere to relax with a light snack and a drink. Awarded with One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award", enjoy beverages from boutique producers from Australia.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

8,371 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,299 reviews

Always a good place

Customer review rating 5.0/5

Ron R. Business - 19/07/2021 Confirmed reviews ALL

Good friendly staff especially Ben Murphy

excellent all round most importantly amazing staff

Customer review rating 5.0/5

Athena M. Business - 12/07/2021 Confirmed reviews ALL

Always a real pleasure staying at the Novotel Parramatta and accor group . From comfort to pleasant service from all the staff and great location and most of all no disturbance i am happy to say it a win win and credit to the entire team . thank you , Athena

Dear athena m., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Y Front Office Manager

Great location for work

Customer review rating 5.0/5

Antony D. Business - 11/07/2021 Confirmed reviews ALL

Easy check-in, always fantastic staff, and handy to our work site.

Dear Antony D., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Y Front Office Manager

Staff were wonderful but the rooms were to hot

Customer review rating 3.0/5

Margaret Couples - 05/07/2021 Confirmed reviews ALL

The staff and service was wonderful no issues but the rooms were too hot. They helped change rooms for us but still it was hot. The staff helped provide a fan to cool us down

Dear Ailaulau, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your kind mention of Barbara and I will be sure to pass on your feedback. Please rest assured that we are taking the appropriate measures to address the problem with the aircon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Kouch Assistant Manager

Good location

Customer review rating 4.0/5

Debra Couples - 01/07/2021 Confirmed reviews ALL

We recently stayed at the Novotel as we were in Sydney for our Granddaughter's Graduation. I chose the Novotel because of its proximity to both the University and the restaurant where we were dining that night. Joanne welcomed us and our check-in was seamless. Unfortunately, the location of our room meant that we were woken by garbage truck at around 5.00am. Next time we stay at the Novotel I will be sure to ask for a room away from the garbage containers. We had a delicious breakfast and check out was very quick. We will be back.

Dear Debra, Thank you for staying with us at the Novotel Sydney Parramatta and taking the time to share your feedback. It is always a pleasure to receive such positive feedback as it serves as an encouragement to all of our staff. Thank you for the kind mention of the team and I am delighted the location was convenient for your purpose of stay. We can also definitely accommodate your preference for a quiet room and other preferences for your future stay. Please feel welcome to advise us upon making your reservation. Thank you again for staying with us at the Novotel Sydney Parramatta and I hope we will have the opportunity to welcome you back with a seamless experience. Kind regards Joanna Kouch Assistant Manager

Clean and tidy

Customer review rating 4.0/5

Leonie D. Business - 01/07/2021 Confirmed reviews ALL

Very clean room. Very pleasant staff.

Dear leonie, Thank you very much for your positive ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback as it serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our team is always here to help, if we can assist with your future bookings with us please feel welcome to give us a call. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

good stay, great location, friendly staff

Customer review rating 5.0/5

Rms Families - 29/06/2021 Confirmed reviews ALL

We enjoyed our stay at Novotel. The location is great as it's close to transports, a great walk to Parramatta Station and Parramatta river. The rooms are cleaned and tidy, very family-friendly. And the staffs are amazing and very friendly. Greeted us with a smile and always ask whether we need help. I highly recommended this hotel to other travellers. AMAZING SERVICES!!!

Dear Ruby S., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Y Front Office Manager

Well located

Customer review rating 3.5/5

David M. Couples - 28/06/2021 Confirmed reviews ALL

We have stayed at your hotel a number of times, obviously like it as we keep coming back but, this trip was not so good. Your staff on check in are very good. Our room, 1103, was clean but, the exhaust fan in the bathroom could not turn off. We did report it to your staff and a maintenance person came to check and said that he would have it fixed the next day and that we could move to another room, which we declined. We kept the bathroom door closed but the noise could still be heard. The next day, Saturday, we had breakfast which was acceptable. We were going out for the day and reminded the reception staff about the problem with the exhaust fan. Upon our return the fan was still not fixed. We decided to stay in our room once again and keep the door closed. Breakfast, Sunday, was not up to your usual standard. All the bain-marie were if not empty, very close to being so. The tables were not cleared or wiped down from the previous customers. Your staff were run off their feet just trying to do their job. On the occasion that we were there, not sure of the time sorry, there was no scrambled egg, no butter or margarine, and very little bread. It took roughly 10 to 15 mins before a new batch of scrambled egg appeared once a customer had left the lip up. Your staff did not take any notice of the empty containers . Obviously Sunday is a very busy day for breakfast in hotels but on this day our needs were not met. I am sorry to complain but, at this time we did not enjoy our stay. We will be back as we do like the location.

Dear David, It is always our pleasure to have you stay with us, and we really appreciate you taking the time to leave a review after your visit. I am delighted to hear that our location is perfect for your travel purpose and overall you had a good experience with the team. I do sincerely apologise that your expectations are not met on this occasion with the exhaust fan. Please be assured that I will be raising the issue again with our maintenance team to prevent a similar occurrence. I will also bring the breakfast concern to the attention of our restaurant manager. Thank you for sharing your concerns and I do apologise that this stay wasn't up to our usual standards. I hope we'll have the opportunity to provide you with a seamless experience with us in the future. Kind Regards, Joanna Kouch Assistant Manager

Noisy with Light rail construction

Customer review rating 2.5/5

Mark A. P. Business - 28/06/2021 Confirmed reviews ALL

Air conditioning was too hot and could not be adjusted

Dear Mark, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teil Assistant Manager

Well located

Customer review rating 3.5/5

Wendy J. Couples - 28/06/2021 Confirmed reviews ALL

Afterbeing upgraded from standard to king room, we got to our room and it had not been made up or cleaned. The staff were very quick to come up and take us to a new room. A further upgrade. I would have liked to hadwine glass in addition to the 2 tumbler. Otherwise no complants. We skipped breakfast as there was no buffet available.

Dear Wendy J., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well located if visiting BankWest stadium or Riverside Theatre..

Customer review rating 3.5/5

Graeme B. Couples - 28/06/2021 Confirmed reviews ALL

Hotel is well located, clean, comfortable but is showing some signs that a refresh as ceiling in bathroom in poor condition. Current light rail work has destroyed Eat Street & has made vehicle access difficult but hopefully this is only a short term issue.

Dear Graeme B., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We apologise that the works on church street negatively impacted your stay with us. We hope to welcome you back in the near future. Sincerely, Richard Y Front Office Manager

well located

Customer review rating 3.5/5

Anonymous Couples - 27/06/2021 Confirmed reviews ALL

room was clean and functional but somewhat small for a king +.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great Position - Professional staff

Customer review rating 5.0/5

Nev W. Business - 25/06/2021 Confirmed reviews ALL

In Parramatta for works over the last 3 months, prefer to stay at Novotel as it is perfectly positioned in the CBD and close to a miriad of food and entertainment venues.

Dear Neville, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

WELL LOCATED

Customer review rating 4.5/5

Jim A. Business - 25/06/2021 Confirmed reviews ALL

COVERED ALL MY NEEDS

Dear James, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good location

Customer review rating 3.5/5

Rene Business - 25/06/2021 Confirmed reviews ALL

Location was good and staff were helpful, food at the restaurant was nice and well priced, the rooms were ok, the bathrooms could do with updating, one of our party is not quite 6 foot and had to crouch in the shower to fit under the shower head. Absolutely nothing in the mini bars and no water in the rooms which was not great. the hotel itself is really nice and i will be staying again

Dear Rene, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Good stay.

Customer review rating 5.0/5

Lisa Business - 25/06/2021 Confirmed reviews ALL

I enjoyed this stay and the location will be even better for travellers when the light rail is completed in Church Street.

Dear Lisa, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great location and excellent service

TripAdvisor rating 4.0/5

DavidSheerin1962 Business - 29/03/2021 TripAdvisor review

Great location and access to sporting facilities at Homebush and Bankwest stadium. Excellent service provision by highly qualified staff with great food and wine. The hotel is clean and tidy and service is always available on request

Dear DavidSheerin1962, Thank you for taking the time to write a review. We are pleased to hear that our staff provided you with excellent service during your recent stay with us and that you enjoyed our central location. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Great stay

TripAdvisor rating 4.0/5

Pamnorm 14/03/2021 TripAdvisor review

This hotel is excellent right next to the beautiful Parramatta river. A great place to go for a relaxing walks. The hotel staff are very friendly and helpful. We received a room upgrade which was very nice. We had breakfast in the hotel dinning room which was excellent with very friendly staff. Hotel is a 10minute walk to Westfield shops

Dear Pamnorm, Thank you for taking the time to write a review on your recent stay with us. It is great to hear that our staff were friendly and helpful to you and that we were able to upgrade your room. We are happy you enjoyed your breakfast in our 350 Restaurant & Lounge, your kind comments will be passed onto our team. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Novotel Parramatta

TripAdvisor rating 5.0/5

David W 13/03/2021 TripAdvisor review

An excellent Accor Hotel located in the heart of Parramatta. The staff from the GM down are excellent people to deal with. The restaurant is exceptional and well priced or if you want it is on Church Street which has plenty of other options despite the light rail works. it is a short walk to Bankwest stadium a ten dollar cab ride to Rosehill for Horse Racing and a ten minute walk to Parramatta Train station. The rooms are very clean and comfortable. We will be back.

Dear David W, Thank you for taking the time to write a review on your recent stay with us. It is great to hear that you felt welcome by the entire team here at Novotel Sydney Parramatta. We are happy that you enjoyed our central location and your meals at our 350 Restaurant & Lounge, your kind comments will be passed onto the team. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Great to be back at the Novotel Parramatta

TripAdvisor rating 5.0/5

523mareec Business - 10/03/2021 TripAdvisor review

Lovely stay at the Novotel Parramatta. We had dinner in the restaurant and were waited on by the very efficient and friendly Olivia. Easy parking and comfortable room with a view of the Parramatta River

Dear 523mareec, Thank you for taking the time to write a review on your recent stay with us. It is great to hear that you found your room with a view of the Parramatta River comfortable. We are happy you enjoyed your dinner in our 350 Restaurant & Lounge, your kind comments will be passed onto our team and in particular to Olivia. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

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