Dear Beth, Thank you for taking the time to share your feedback following your recent family stay at Novotel Sydney Parramatta. Please accept our sincere apologies that the noise from the air conditioning, street, and adjoining room significantly disrupted your sleep. We understand how important a quiet and comfortable room is, particularly when staying for just one night, and regret that your experience fell short of expectations. We are sorry that you were unable to stop the air conditioning from operating so loudly. We also recognise how frustrating it must have been to experience noise from multiple sources throughout the night. Your comments highlight the importance of maintaining a comfortable room environment and minimising disturbances wherever possible. As an ALL Accor Classic member, we appreciate your loyalty and are sorry that this stay did not provide the restful experience you deserved. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you and your family back and provide a more peaceful and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Annette, Thank you for taking the time to share your feedback following your recent family stay at Novotel Sydney Parramatta. We are pleased to hear that you enjoyed our convenient location and found the ALL Accor App easy to use. However, we sincerely apologise that your room was not prepared to the standard you expected. We understand how disappointing it must have been to find that there were not enough towels provided and that the bathroom was dusty. Your comments regarding the need for a more thorough bathroom clean are appreciated, and we regret that the cleanliness of your accommodation affected your experience. We also apologise for the confusion you encountered with our car parking arrangements. We understand that the process of locating parking information and making payment through a QR code can be inconvenient. Clearer instructions and a more straightforward payment experience are important, and we appreciate you highlighting this. As an ALL Accor Classic member, we value your loyalty and are grateful for your recommendation, despite the concerns you raised. Thank you again for your feedback. We hope to have the opportunity to welcome you and your family back for a more seamless and comfortable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Tara, Thank you for taking the time to share your feedback following your recent business stay at Novotel Sydney Parramatta. Please accept our sincere apologies for the experience you encountered at check-in. While we understand that a large number of guests arriving at the same time can result in longer waiting periods, every guest should still be acknowledged promptly and kept informed. We are particularly sorry that you were left waiting without an initial greeting when the team member stepped away. This is not the welcoming and attentive service we want our guests to receive. We are pleased to hear that you found your room comfortable, although we acknowledge your comments regarding the age of the accommodation and appreciate your feedback on its overall condition. We also regret that the beer you ordered at the bar was not of an acceptable standard. Thank you for bringing this to the attention of our bar team at the time, and we apologise for the disappointment. As an ALL Accor Gold member and Accor Vacation Club member, your continued support is important to us. We regret that aspects of this visit did not reflect the level of service and experience you should expect. Thank you again for your honest feedback. We appreciate you highlighting these concerns and hope to have the opportunity to provide you with a much smoother and more enjoyable experience on your next visit. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear John, Thank you for taking the time to share such lovely feedback following your recent stay at Novotel Sydney Parramatta. It is wonderful to welcome you back after some time, and we are delighted that you enjoyed your visit, particularly during such a busy period in the area. We are pleased to hear that you received a friendly welcome at check-in and found your room comfortable and clean. It is also fantastic to know that you enjoyed the food and variety of choices in both our restaurant and bar. Your kind comments about the service provided by Sufia and Lee-Bav are especially appreciated. We will be sure to pass on your recognition, as feedback like yours is a wonderful acknowledgement of their dedication and hospitality. We also appreciate your continued support as an ALL Accor Gold member and are pleased that you were satisfied with the recognition, welcome drink and welcome amenity provided during your stay. We have noted your preference for a room on a higher floor for your next visit. While room allocation is subject to availability, we encourage you to mention this preference when making your next reservation so it can be considered. Thank you again for choosing Novotel Sydney Parramatta and for your excellent recommendation. We look forward to welcoming you and your partner back again soon. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Hayley, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you have stayed with us several times and continue to enjoy our convenient location, with everything you need close by. It is also pleasing to know that you found your room neat and tidy and that our team helped make your stay enjoyable. Your excellent ratings across cleanliness, our team, arrival, and departure are greatly appreciated. As an ALL Accor Silver member, we sincerely value your continued loyalty and support. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Hui-Ying, Thank you for taking the time to share such detailed feedback following your recent family stay at Novotel Sydney Parramatta. We are delighted to hear that you felt warmly welcomed by our team and enjoyed the Halloween decorations, our location, and the service provided by our Reception colleagues. It is especially pleasing to know that your arrival, departure, and ALL Platinum member recognition met your expectations. We will also be sure to acknowledge the helpfulness of our Front Office team. At the same time, we sincerely apologise for the aspects of your stay that fell short. We are concerned to hear about the water dripping from the bathroom ceiling, the curtain that could not be fully closed, and the noise from the neighbouring room late at night. We understand how these issues can affect comfort and rest, and regret the inconvenience they caused. We also apologise for the confusion regarding late-night room service. We understand how disappointing it was to return to the hotel expecting to be able to order food, only to find that the online ordering availability ended earlier than the website information suggested. Your feedback highlights the importance of providing clear and consistent information about our dining hours and in-room dining options. We are equally sorry that dirty dishes were placed on your breakfast table while you were still dining. This should not have happened, and we understand how upsetting it would have been to have your meal disrupted in this way. Your comments about the spa temperature and the availability of drinking water in the room are also appreciated. Thank you for recognising the hard work and warm welcome of our team, even while raising these concerns. As an ALL Accor Platinum member, we truly value your loyalty and appreciate your thoughtful and balanced feedback. We hope to have the pleasure of welcoming you and your family back to Novotel Sydney Parramatta for a more comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Jacinta, Thank you for taking the time to share your feedback following your recent business stay at Novotel Sydney Parramatta. We are delighted to hear that you found your accommodation comfortable and clean. It is particularly pleasing to see your excellent ratings for cleanliness and our team, as well as your positive feedback on the overall experience. We appreciate your suggestion regarding the availability of more gluten-free options on our menu. We understand the importance of catering to guests with different dietary requirements, and your feedback is valuable as we continue to review our food and beverage offerings. We also apologise that the check-out process was slower than expected. We understand the importance of an efficient departure, particularly when travelling for business, and regret any inconvenience this caused. As an ALL Accor Classic member, we sincerely appreciate your loyalty and recommendation. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Chee K., Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. Please accept our sincere apologies for the very disappointing experience you described. We understand how frustrating it must have been to find that the in-room telephone was not working and to have to walk between your room and Reception repeatedly—particularly when you had been advised that the issue would be addressed. We are especially sorry that you felt your concerns were not followed through with meaningful action. When a guest raises an issue, our team should take ownership, provide clear communication, and work towards a timely resolution. We regret that we did not meet these expectations during your stay. Your feedback regarding the telephone, the service you received, and the overall experience is taken seriously. We also recognise the disappointment reflected in your ratings across the various aspects of your stay. As an ALL Accor Gold member and Accor Vacation Club member, we value your loyalty and sincerely regret that this experience fell so far short of the standard you should expect from us. Thank you again for bringing these concerns to our attention. We are sorry that we let you down and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Kimberly, Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you enjoyed our convenient location, with shops, cafés and restaurants nearby, and that you found our underground parking easy to navigate. It is also pleasing to know that you appreciated the spacious room, comfortable bed, and the friendly and welcoming service provided by our team. We appreciate your comments regarding the dated appearance of our rooms and bathrooms. Your feedback is valuable as we continue to look at ways to improve the guest experience while maintaining the comfort and convenience our guests enjoy. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are grateful for your recommendation and excellent ratings across your stay. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another comfortable and enjoyable visit. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Bruce, Thank you for taking the time to share your wonderful feedback following your recent business stay at Novotel Sydney Parramatta. We are delighted to hear that you enjoyed a comfortable stay and found our team friendly and welcoming. It is especially pleasing to know that our Front Office team made such a positive impression through their service. Your perfect scores across all aspects of your stay are greatly appreciated. As an ALL Accor Gold member, we truly value your loyalty and are grateful for your continued support. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Sarah, Thank you for taking the time to share your feedback following your recent family stay at Novotel Sydney Parramatta. We are pleased to hear that you enjoyed our convenient location and found the room itself comfortable. However, we sincerely apologise that the room was not properly prepared for your party of four. We understand how disappointing it must have been to find that there were only enough towels for two guests and that you needed to request additional pillows. The room should have been set up according to your reservation, with the appropriate amenities provided before your arrival. We also regret that you experienced difficulty contacting Room Service by telephone. Your comments regarding cleanliness are particularly concerning. We apologise that the cleaning beneath the beds did not meet expectations, and we understand your point that a room should be thoroughly cleaned beyond the areas that are immediately visible. We also acknowledge your feedback about the peeling bathroom paint and the slippery floor tiles when wet. These are important maintenance and safety concerns, and we appreciate you bringing them to our attention. As an ALL Accor Classic member and Accor Vacation Club member, we value your loyalty and are sorry that your stay did not reflect the experience we aim to provide. Thank you again for your honest feedback. We hope to have the opportunity to welcome you and your family back and provide a much more comfortable and well-prepared stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Cherylanne, Thank you for taking the time to share your feedback following your recent business stay at Novotel Sydney Parramatta. We are pleased to hear that you generally enjoyed your stay, found your room comfortable and had a positive experience with our team. It is also wonderful to see your excellent ratings across check-in, cleanliness, breakfast, service and departure. We appreciate your comments regarding the electric vehicle charging facilities and understand that the available space made it difficult to comfortably access the charger with your Chery Tiggo 7. We recognise the importance of convenient access to these facilities and appreciate you bringing this to our attention. We are also sorry that the coffee did not meet your expectations. Your feedback regarding its quality is appreciated as we continually look to improve our breakfast experience. Thank you again for your constructive feedback and for choosing Novotel Sydney Parramatta. As an ALL Accor Classic member, we value your support and hope to have the pleasure of welcoming you back for an even better experience. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Sachin, Thank you for taking the time to share your detailed feedback following your recent family stay at Novotel Sydney Parramatta. We are pleased to hear that you found the beds comfortable and our team polite and friendly. Your excellent rating for our team is greatly appreciated. However, we sincerely regret that the condition of your room, particularly the bathroom, did not meet your expectations. We acknowledge your concerns regarding the low shower pressure, the bathroom layout and the torn towel. Please accept our apologies, as all towels should be checked and presented in good condition, and the shower facilities should provide a comfortable experience. We also appreciate your suggestions regarding updating the rooms and replacing the existing bath configuration with walk-in showers. Your feedback is valuable as we review opportunities to improve our accommodation facilities. Additionally, we note your comments regarding the limited vegetarian options at breakfast. We understand the importance of providing a varied selection to cater to different dietary preferences and appreciate you bringing this to our attention. As an ALL Accor Gold member, we truly value your loyalty. Thank you again for your honest feedback and for recognising the efforts of our team. We hope to have the opportunity to welcome you and your family back for a more comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Jo, Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you had such an enjoyable experience and that we achieved excellent ratings across all aspects of your stay. Your perfect scores and recommendation mean a great deal to us. We also appreciate you mentioning the issue with Google Chrome in your room. We apologise for any inconvenience this may have caused and regret that you were not sure whether the matter had been resolved. We understand the importance of ensuring that all in-room facilities are working as expected. As an ALL Accor Classic member and Accor Vacation Club member, we truly appreciate your loyalty and support. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another very good stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Kerry, Thank you for taking the time to share your detailed feedback following your recent family stay at Novotel Sydney Parramatta. We are pleased to hear that you enjoyed the hotel, particularly the food and the service provided by our team. Your excellent ratings for our accommodation, cleanliness, breakfast and team are greatly appreciated. However, we are sincerely sorry for the difficulty and distress you experienced when accessing our car park. We understand how challenging the steep and narrow entrance can be, particularly when another vehicle is approaching, and we are very sorry that your vehicle was damaged while navigating the sharp turn. We also acknowledge your concerns regarding the lighting and limited visibility when entering from daylight. We appreciate that you reported the incident and provided such detailed feedback. Your comments regarding the car park entrance, turning space and lighting are important and will be brought to the attention of the relevant management team for review. We recognise the importance of making access to the car park as safe and straightforward as possible for our guests. Thank you again for your positive comments about our team and for bringing this matter to our attention. We hope to have the opportunity to welcome you back for another enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Russell, Thank you for taking the time to share your feedback following your recent business stay at Novotel Sydney Parramatta. Please accept our sincere apologies that you returned to your room and found the door left ajar by our housekeeping team. We fully understand how concerning and disappointing this would have been, as the security and privacy of our guests are of the utmost importance. We appreciate your understanding and are pleased that our team offered their apologies. However, we recognise that this should not have occurred, and we regret that this incident affected your overall experience. As an ALL Accor Gold member and Accor Vacation Club member, we truly value your loyalty. Thank you for your feedback and for acknowledging the efforts of our team. We hope to have the opportunity to welcome you back and provide you with a more reassuring and comfortable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Donna, Thank you for taking the time to share your feedback following your recent business stay at Novotel Sydney Parramatta. We are pleased to hear that you appreciated our convenient location and found our team to be lovely, particularly our restaurant colleagues. Your kind comments about their service are greatly appreciated. However, we sincerely apologise that the condition of the hotel and the quality of your accommodation did not meet your expectations. We understand your concerns regarding the ageing facilities, the condition of the bathrooms and the standard of maintenance. We recognise that patchwork repairs are not a substitute for a consistently high standard of presentation, and we regret that this affected your overall experience. We also acknowledge your feedback regarding the breakfast selection and quality, as well as the speed of the Wi-Fi connection. We are sorry these aspects of your stay fell short of what you expected. As a valued ALL Accor Diamond member, we sincerely appreciate your continued loyalty. We understand that you expect a stay that reflects the standards associated with your membership, and we regret that we did not deliver the experience you deserve. Thank you again for your honest feedback. Your comments are important in helping us identify where improvements are needed, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Phyllida, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. We are pleased to hear that our check-in team was friendly and helpful. However, we sincerely apologise that the service you received at checkout did not reflect the welcoming and professional experience we aim to provide. Every interaction with our guests is important, and we regret that you felt the courtesy and friendliness you deserved were lacking. We also apologise for the cleanliness issues you encountered, particularly the dusty bedside tables, unvacuumed floors and spiderwebs around the bathroom window. These are not the standards we strive to maintain, and we understand how disappointing it is to find these issues in your room. We acknowledge your feedback regarding the ease of accessing the Wi-Fi and appreciate you bringing these concerns to our attention. As an ALL Accor Classic member and Accor Vacation Club member, we value your loyalty and regret that your stay did not meet your expectations. Your feedback highlights areas where we need to improve, and we appreciate you taking the time to share your experience. We hope to have the opportunity to provide you with a more positive experience on a future visit. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Stewart, Thank you for your wonderful feedback and for continuing to choose Novotel Sydney Parramatta during your family’s hospital visits. We are delighted to hear that our team makes you and your daughter feel welcome and supported, particularly during what can be challenging times. Knowing that our colleagues help make your stays a little easier means a great deal to us. We are also pleased that you continue to find the booking process straightforward and your room clean and comfortable. Thank you for recognising Leigh and our Front Desk team for their consistent helpfulness. Your kind words are greatly appreciated and reflect the importance we place on providing genuine, personalised care to our guests. We also appreciate your constructive suggestions regarding healthier food options, staffing during the busy period around 5 pm, and the welcome amenity and recognition of your ALL Accor Gold status. Your feedback helps us understand where we can further improve your experience, and we appreciate your balanced and thoughtful comments. Thank you again for your continued trust and excellent rating. We look forward to welcoming you and your daughter back and ensuring you continue to feel at home with us. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta