Dear Glenn, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you enjoyed our convenient location, with easy access to CommBank Stadium, the light rail, Parramatta CBD and the many nearby restaurants. It is also pleasing to know that you found your room clean and tidy, enjoyed the comfortable bed, and had a smooth booking experience through the ALL Accor App. Thank you for your kind recognition of Endeavour at Reception during your stay on 15 and 16 October. Your feedback is greatly appreciated, and it is wonderful to know that our team's service contributed positively to your experience. We also appreciate your suggestion regarding ease of access, along with your feedback on breakfast and WiFi. Comments like yours help us identify opportunities to further improve the guest experience. As a valued Platinum ALL Accor member, we sincerely appreciate your loyalty and your 9/10 recommendation. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back on your next visit. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Oliver, Thank you for taking the time to provide such detailed feedback following your recent business stay at Novotel Sydney Parramatta. Please accept our sincere apologies that your experience did not meet your expectations. While we are pleased to hear that our Reception team made you feel welcome and that you appreciated the refillable glass water bottle and fruit on arrival, we regret that several aspects of your accommodation and breakfast fell short of the standard you expected from Novotel. We are particularly concerned by your comments regarding the visible bathroom wall damage, signs of previous water leaks and the wet patch on the carpet. These conditions are not what we want our guests to encounter, and we understand how they would affect your impression of the room. We also acknowledge your feedback regarding the lighting, worn towels, missing face cloths and limited in-room amenities. Your comments about the overall condition of the accommodation and the need for refurbishment are appreciated. We also apologise that the breakfast buffet was not fully ready at the advertised 6:30 am start time, particularly given your early business schedule. Guests should be able to rely on the advertised service hours and expect the breakfast selection to be available when service begins. We understand your disappointment at having to wait for eggs and finding the selection limited, especially when breakfast was included in your rate. As a Classic ALL Accor member and Accor Vacation Club member, we value your relationship with Accor and sincerely regret that this stay did not reflect the experience we aim to provide. Your feedback highlights important areas requiring attention, particularly room maintenance, accommodation standards and breakfast readiness. Thank you again for your honest feedback. We are sorry that we fell short on this occasion and appreciate you bringing these concerns to our attention. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Tatiana, Thank you for sharing your wonderful feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you enjoyed your beautiful room, our convenient location and the warm hospitality provided by our team. It is especially pleasing to know that our colleagues made you feel so welcome and that you and your friends enjoyed your stay tremendously. We are also pleased that your booking experience through the ALL Accor App was seamless and that you awarded perfect ratings across accommodation, cleanliness, breakfast, WiFi and our team's service. As a Platinum ALL Accor member, your continued loyalty is sincerely appreciated. Your 10/10 recommendation of both our hotel and the ALL Accor loyalty programme means a great deal to us. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another memorable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Sharleen, Thank you for taking the time to share your lovely feedback following your recent family stay at Novotel Sydney Parramatta. We are delighted to hear that you thoroughly enjoyed your stay and that our Front Office team made such a positive impression on both your arrival and departure. Your kind comments about our Reception colleagues are greatly appreciated, and we are especially pleased to see your perfect 100/100 rating for our team. We also appreciate your excellent ratings across accommodation, cleanliness, WiFi and sustainability, as well as your 9/10 recommendation. It is wonderful to know that your experience was so positive overall. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you and your family back for another enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Rachel, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Sydney Parramatta. We are pleased to hear that you appreciated our convenient location, proximity to public transport, the quiet atmosphere and the friendly service provided by our team. However, we sincerely apologise that several aspects of your accommodation did not meet your expectations. We are particularly sorry about the low showerhead and the blackout curtains that did not adequately block out the light. We understand how frustrating this would have been, especially when you were experiencing a migraine and needed proper rest. Your comments highlight the importance of ensuring that our room facilities are both comfortable and functional. We also appreciate your feedback regarding the difficulties casting content from your phone to the television. We recognise that reliable in-room entertainment is an important part of the modern guest experience. Additionally, we regret that you did not feel recognised as a Classic ALL Accor member during your stay. Making our loyalty members feel welcomed and valued is important to us, and we appreciate you bringing this to our attention. Thank you also for your positive rating of our sustainability initiatives. Your feedback provides valuable insight into where we can improve, and we regret that your overall experience fell short of what you had hoped for. We appreciate you choosing Novotel Sydney Parramatta and hope to have the opportunity to provide you with a more comfortable and restful stay in the future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Brian, Thank you for taking the time to provide such detailed feedback following your recent stay at Novotel Sydney Parramatta. We are pleased to hear that you enjoyed our breakfast, found it to be good value, and were comfortable in your room and bed. However, we apologise that the bathroom amenities were insufficient, particularly the limited toilet paper and the missing face washer for your wife. We understand that your main concern was the parking experience. We appreciate your feedback regarding the $40 nightly charge, the QR-code-only payment process, the requirement to retain card details for future transactions, and the delay at the boom gate. We recognise that these arrangements can be frustrating, particularly for guests who may not have access to a smartphone. Although the parking system is managed by a third-party provider, we understand that it forms part of the overall guest experience and appreciate you highlighting these concerns. We also acknowledge your comments regarding our sustainability messaging. We aim to make all guests feel welcome and respected, and we appreciate your perspective on how our communications are received. Thank you again for your honest feedback. We regret that aspects of your stay, particularly the parking arrangements and departure experience, fell short of your expectations. Your comments are valuable in identifying areas where the guest experience can be improved, and we hope to have the opportunity to welcome you back for a more seamless stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Saleem, Thank you for taking the time to share your wonderful feedback following your recent family stay at Novotel Sydney Parramatta. We are delighted to hear that you had such a comfortable and enjoyable experience and found our rates appealing. It is also pleasing to know that booking through the ALL Accor App was easy and provided you with good value. Your perfect ratings across arrival, accommodation, cleanliness, our team's service, departure and WiFi are greatly appreciated. We are especially pleased that the lady who assisted you at check-in made a positive impression, and we will ensure your kind recognition is passed on to her. As a Gold ALL Accor member and Accor Vacation Club member, we sincerely appreciate your continued loyalty. Your 10/10 recommendation of both our hotel and the ALL Accor loyalty programme means a great deal to us. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Doyen, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. Please accept our sincere apologies for the disruption you experienced at 3 am when you heard water dripping from the bathroom ceiling. We understand how distressing it must have been to have your sleep interrupted unexpectedly, particularly during a stay intended for rest and relaxation. This is certainly not the experience we want our guests to have, and we regret that the condition of your accommodation significantly affected your overall stay. We appreciate your suggestion that these issues should be checked beforehand. Your feedback highlights the importance of thorough room inspections and proactive maintenance checks to help identify potential issues before guests arrive. We are also pleased to hear that John was helpful during your stay, and we appreciate you recognising his efforts despite the difficulties you experienced. Thank you for bringing this matter to our attention. We sincerely regret that we fell short of your expectations and hope to have the opportunity to provide you with a more comfortable and restful experience in the future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Courtney, Thank you for taking the time to share your feedback following your recent family stay at Novotel Sydney Parramatta. Please accept our sincere apologies that the cleanliness and preparation of your room fell significantly below the standards we strive to maintain. We understand how disappointing it must have been to find the floors extremely dirty and a large wet patch on the carpet, which you suspected may have been caused by a leaking bar fridge. This is not the condition in which a room should be presented to our guests, and we regret that your family arrived to find these issues. We also apologise that only two towels were provided for a booking of four guests and that no face washers were available. Room amenities should be prepared according to the number of guests included in the reservation, and we recognise that these oversights caused unnecessary inconvenience during your stay. We are equally sorry that you were not asked about your experience at departure. We understand that this left you without an appropriate opportunity to raise your concerns with our team before leaving. Guest feedback should be welcomed, and we regret that we missed the opportunity to acknowledge your concerns and address them with you. Your feedback highlights important areas requiring greater attention, particularly room cleanliness, maintenance and the final checks carried out before guests arrive. We understand why these shortcomings affected your perception of value for money, and we sincerely apologise that we did not provide the comfortable and well-prepared accommodation you expected. Thank you again for bringing these matters to our attention. We regret that your experience was so disappointing and hope to have the opportunity to provide you and your family with a much-improved stay in the future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Allan, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. We are pleased to hear that our convenient location made it easy for you to get around Parramatta and that you found your room very clean. We also appreciate your excellent ratings for arrival, departure, accommodation and our team's service, as well as your 9/10 recommendation of the hotel. However, we sincerely apologise that noise from other guests disturbed your sleep during your stay. We understand how frustrating it must have been to be woken several times throughout the night by loud door banging and noise echoing into your room. A peaceful and restful environment is an important part of a comfortable stay, and we regret that this was not your experience. We also apologise that the shower gel dispenser in your bathroom was empty. Our bathroom amenities should be checked and replenished as part of our room preparation, and we regret this oversight and the inconvenience it caused. Thank you as well for your feedback regarding breakfast. We appreciate your comments and recognise that there is always room to improve the overall guest experience. As a Classic ALL Accor member and Accor Vacation Club member, we value your relationship with Accor and appreciate you taking the time to highlight both the positive aspects of your stay and the areas that fell short. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you and your partner back to Novotel Sydney Parramatta for a more peaceful and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Amy, Thank you for taking the time to share your lovely feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you had a great visit and enjoyed our convenient location, breakfast and the service provided by our team. It is especially wonderful to know that you enjoyed the coffee at the bar and that our colleague working on Saturday and Sunday made such a positive impression. Your description of her as a “powerhouse employee” is fantastic recognition, and we appreciate you taking the time to acknowledge her contribution. We will endeavour to identify the colleague so that her excellent service can be recognised. We also appreciate your constructive feedback regarding the bathroom design. We understand your concerns about the height of the step into the bath and shower, as well as the limited headroom, which made showering uncomfortable. You raise an important point about accessibility and safety, particularly for families with young children and guests who may have limited mobility. We recognise that these features can affect the comfort and practicality of the accommodation, and we appreciate you bringing them to our attention. Despite this concern, we are pleased that you enjoyed your overall stay and gave excellent ratings for cleanliness, breakfast, our team, WiFi and sustainability. As a Classic ALL Accor member and Accor Vacation Club member, we sincerely appreciate your support and are grateful that you would recommend our hotel. Thank you again for your thoughtful feedback and for recognising the outstanding service of our colleague. We look forward to welcoming you back to Novotel Sydney Parramatta for another enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Julie, Thank you for taking the time to share your wonderful feedback following your recent family stay at Novotel Sydney Parramatta. We are delighted to hear that you enjoyed our convenient location, with its proximity to Westfield, local restaurants and the beautiful Parramatta River walk. It is also lovely to know that you and your family found the beds comfortable and enjoyed your stay with us. We are particularly grateful for your kind recognition of Jaleah. It is wonderful to hear that she demonstrated such professionalism, warmth and genuine care towards you and your children. Your comments about her being a role model for others are especially meaningful, and we are pleased that her service contributed so positively to your family’s experience. We also appreciate your feedback regarding the lighting in our guest rooms. We understand that adequate lighting is important for comfort and practicality, and we acknowledge your concern that the rooms have felt too dark on both of your recent visits. We appreciate you highlighting the need for brighter lighting options beyond the existing warm lighting. Your excellent ratings for cleanliness, our team, arrival and departure are greatly appreciated. As a Gold ALL Accor member and Accor Vacation Club member, we sincerely value your loyalty and are delighted that you would recommend both our hotel and the ALL Accor loyalty programme. Thank you again for your continued support and for recognising the efforts of our team. We look forward to welcoming you and your family back to Novotel Sydney Parramatta for another enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Saad, Thank you for sharing such wonderful feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you had a great stay and that our team made such a positive impression. It is especially pleasing to know that the complimentary parking made a real difference to your experience and added extra value to your visit. We are grateful for your perfect 100/100 ratings across booking, arrival, accommodation, cleanliness, breakfast, our team and departure, as well as your 10/10 recommendation of both the hotel and the ALL Accor loyalty programme. As a Gold ALL member and Accor Vacation Club member, we truly appreciate your continued loyalty and are pleased that you enjoyed your stay with us. Thank you also for your feedback regarding WiFi connection speed. We appreciate you bringing this to our attention and recognise the importance of a reliable, fast connection for our guests, particularly when travelling for business. Thank you again for choosing Novotel Sydney Parramatta. We look forward to welcoming you back for another great stay soon! Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Ian, Thank you for taking the time to share your feedback following your recent family stay at Novotel Sydney Parramatta. We are pleased to hear that you found the hotel well maintained and that you enjoyed the comfort of our beds and pillows, along with the cleanliness of your room. Your positive ratings for accommodation, cleanliness and departure are greatly appreciated, and we are delighted that you would recommend our hotel to others. We also appreciate your feedback regarding the booking process. We are sorry that you were unable to complete your reservation with breakfast included through our website and needed to call us to finalise it. We understand how important a smooth and straightforward booking experience is, and we regret the additional inconvenience. Thank you as well for highlighting the speed of our WiFi connection. We recognise the importance of reliable, fast internet access and appreciate you bringing this area for improvement to our attention. Thank you again for choosing Novotel Sydney Parramatta. We hope to have the pleasure of welcoming you and your family back for another comfortable and enjoyable stay in the future. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Dannielle, Thank you for taking the time to share your feedback following your recent business stay at Novotel Sydney Parramatta. We are pleased to hear that you enjoyed our convenient location, found your room clean and comfortable, and had a positive experience with our breakfast offering. We also appreciate your kind comments regarding the general friendliness of our team and your excellent ratings for arrival, accommodation and departure. However, we sincerely apologise for the disappointing experience you encountered in our evening restaurant. We understand how frustrating it must have been to find tables left uncleared, experience slow service, receive an incorrect order, have drinks forgotten and be served food that was not at the appropriate temperature. These are not the standards of service and dining experience we aim to provide, and we regret that these shortcomings affected your overall impression of the restaurant. Your feedback regarding the evening team's engagement and service skills is taken seriously. Attentive service, accurate order taking, timely delivery of food and beverages, and maintaining clean and presentable tables are essential to a positive dining experience. We recognise that greater consistency in these areas is needed, and we appreciate you highlighting the aspects that require improvement. While we are sorry that dinner fell short of expectations, we are grateful that you still considered your overall stay a good experience and would recommend our hotel. Your positive feedback regarding breakfast, cleanliness and our location is encouraging, and we appreciate the opportunity to understand where we can do better. Thank you again for your honest and constructive feedback. We hope to have the pleasure of welcoming you back to Novotel Sydney Parramatta and providing you with a more seamless and enjoyable dining experience on your next visit. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Geetha, Thank you for taking the time to share your detailed feedback following your recent family stay at Novotel Sydney Parramatta. We are pleased to hear that our team made a positive impression through their wonderful service and that you appreciated the welcome gift provided in recognition of your Gold ALL Accor membership. We also appreciate your positive feedback regarding our convenient location, booking experience and arrival and departure. However, we sincerely apologise that the condition and presentation of the hotel did not meet your expectations. We understand your concerns regarding the lighting in room 1013, particularly in the lounge area, and the dim lighting in the corridors on Level 10. We recognise that adequate lighting is important not only for comfort and practicality, but also for creating a welcoming environment that reflects the standards guests expect from a four-star hotel. We are particularly sorry that your son found Lego pieces on the floor upon entering the room. This is not the standard of cleanliness we aim to provide, and we regret that the room was not presented as thoroughly as it should have been. Your comments regarding the condition of the lift doors, carpets and the unpleasant odour in these areas are also concerning. We understand how these details can affect a guest's overall impression of the property, and we appreciate you bringing them to our attention. We acknowledge that significant improvements in cleanliness and lighting are important to your overall experience. While improvements to the hotel's facilities may require ongoing consideration and investment, we remain committed to doing our best to maintain the property and enhance the experience we provide within our means. Your feedback provides valuable insight into the areas where greater attention is needed. As a Gold ALL Accor member and Accor Vacation Club member, we genuinely value your loyalty and regret that this stay did not reflect the standard of experience you expected. We appreciate that you would consider staying with Novotel again, and we hope to have the opportunity to welcome you and your family back under more positive circumstances. Thank you again for your honest and constructive feedback. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Ayobami, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. We appreciate your comments and are sorry that some aspects of your accommodation did not fully meet your expectations. We understand that having a Smart TV can enhance the in-room experience, allowing guests to enjoy their preferred entertainment during their stay. We appreciate your suggestion and recognise the value of modern in-room technology. We also apologise that the provision of three pillows was insufficient for your comfort. We understand that small details can make a meaningful difference to a restful stay, and we appreciate you highlighting this. Thank you as well for your feedback regarding WiFi accessibility and connection speed. We recognise the importance of a convenient and reliable connection and appreciate you bringing these areas for improvement to our attention. As a Classic ALL Accor member and Accor Vacation Club member, we value your continued relationship with Accor. While we are pleased that you rated breakfast positively and would recommend our hotel, we regret that your overall accommodation experience was only fairly satisfactory. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you and your partner back to Novotel Sydney Parramatta and provide you with a more comfortable and enjoyable stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta

Dear Kenneth, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Parramatta. We are delighted to hear that you continue to enjoy wonderful experiences with us and that our team consistently makes a positive impression. Your excellent ratings across all aspects of your stay, along with your 9/10 recommendation of the hotel, are greatly appreciated. We also appreciate your constructive feedback regarding interactions with young children. While our team aims to create a warm and welcoming environment, we fully understand that personal space and family boundaries should always be respected. We apologise if our colleagues' well-intentioned interactions felt intrusive, and your comments are a valuable reminder to be mindful of each family's preferences. As a Platinum ALL member, we sincerely appreciate your continued loyalty and are pleased to know that you highly recommend the ALL Accor loyalty programme. Thank you again for your ongoing support of Novotel Sydney Parramatta. We look forward to welcoming you back for another wonderful stay. Kind regards, Endeavour Agbeze Assistant Front Office Manager Novotel Sydney Parramatta