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Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.1/5 8,384 reviews

ALLSAFE approved hotel

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Novotel Sydney Parramatta
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+ 22 Services

Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Hotel services

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 194 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 194 non-smoking rooms
    • 12 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • SYD Additional charge
    • SYDNEY INTL Additional charge
  • 350 Church street Additional charge
    • On site
    • 180 parking spaces
    • Public
Well-being
  • Outdoor pool & spa
    • Outside
    • On site
  • Fitness Centre
    • On site
    • Sauna room Currently unavailable
Family
  • Services for children
    • Video game area

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

8,384 reviews

TripAdvisor Rating 3.5/5

1,301 reviews

Great service

Customer review rating 4.5/5

Linda Business - 10/10/2021 Confirmed reviews ALL

Really easy and helpful reservation service, clean and comfortable rooms, reception staff very happy to see you on arrival

Dear Linda C., Thank you very much for your outstanding ratings regarding your recent stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted to hear that you had an overall comfortable stay. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Great staff

Customer review rating 5.0/5

Trevor Business - 10/10/2021 Confirmed reviews ALL

My stay was short but the staff went out of their way to make sure it was a great one.

Dear Trevor B., Thank you very much for your outstanding ratings regarding your recent stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to hear that our wonderful team made your stay more comfortable. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Excellent Stay

Customer review rating 5.0/5

Grant M. Business - 03/10/2021 Confirmed reviews ALL

Outstanding service and assistance from Novatel Parrammatta staff considering I had Covid 19 restrictions.

Dear Grant M., Thank you very much for your outstanding ratings regarding your recent stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such a positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to hear that you had a comfortable stay despite the restrictions and that our wonderful team looked after you well. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Good hotel

Customer review rating 4.5/5

Alvin Couples - 25/09/2021 Confirmed reviews ALL

Room was nice and very clean. Not many guests probably because of Covid which is good. Didn’t get any upgrades even though we are platinum member. Welcome gift is only a small bottle of wine. Again, probably because of Covid? Good location. Enjoyed the stay.

Dear Alvin D., Thank you very much for your outstanding ratings regarding your recent stay at Novotel Sydney Parramatta. I am delighted to hear that you had a comfortable stay with us. It is always a pleasure to receive such positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Room upgrades are subject to availability and unfortunately there were no upgraded rooms available during your stay. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Great location

Customer review rating 5.0/5

Carly F. Couples - 22/09/2021 Confirmed reviews ALL

My husband and I stayed here for while he was in hospital, currently the city is in lockdown but there were lots of nice walks along the river and in parramatta park, a lot of take away options and in walking distance. The TV’s in the room had a google chrome so I could watch my own Netflix. The room was super clean, quiet and comfortable. Thank you for my stay :)

Dear Carly F., Thank you very much for your outstanding ratings regarding your recent stay at Novotel Sydney Parramatta. Glad to hear that you really enjoyed the stay. It is always a pleasure to receive such positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant and comfortable as the previous one. Sincerely, Nimna Vijith Assistant Manager

Week long solo stay

Customer review rating 4.5/5

David Solo - 10/09/2021 Confirmed reviews ALL

I stayed during Sydneys pandemic lockdown so many of the facilities such as pool, restaurant and gym were closed. The room was clean, comfortable and well-appointed with a nice view over a park with Bankwest stadium in the distance. The staff were also incredibly helpful and friendly throughout my stay.

Dear David O., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. Glad to hear that you enjoyed your stay with us . It is always a pleasure to receive such positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially during this uncertain and hard period. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Great stay

Customer review rating 5.0/5

Brett Families - 26/08/2021 Confirmed reviews ALL

Excellent view of the river

Dear Brett H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to hear that you enjoyed the Parramatta river view. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager
Customer review rating 4.5/5

Anonymous Solo - 18/08/2021 Confirmed reviews ALL

Considering covid lockdown the staff were extremely helpful and informed. Made my stay very easy.

Dear Katheryn M., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. I am glad that our exceptional team made your stay more comfortable. It is always a pleasure to receive such positive feedback. It serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager
Customer review rating 4.5/5

Jesse Couples - 15/08/2021 Confirmed reviews ALL

Staff were very friendly and helpful made it a pleasant experience

Dear Jesse R., Thank you very much for your outstanding ratings regarding your recent stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback as it serves as an encouragement to all of our staff to continuously improve the quality of our services. We are proud of our customer service and I am happy that you were well looked after during your stay. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Comfortable

TripAdvisor rating 4.0/5

930erikh 25/07/2021 TripAdvisor review

Great room: lots of space and well appointed. Stayed during lockdown in Sydney so can't comment about the amenities, but we had Room Service dinner the first night and breakfast the first morning and each was fine. Staff communication was consistently good and friendly. Highly recommended.

Well located

Customer review rating 3.5/5

Shaune C. Business - 23/07/2021 Confirmed reviews ALL

Clean, tidy and very welcoming by pleasant staff.

Dear Shaune C., Thank you for sharing your experience at Novotel Sydney Parramatta, and I am delighted to hear that you had a positive experience with our team. We are proud of our customer service and I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize for the noise from the construction that caused some discomfort during your stay. Please feel welcome to request for a quiet room if it could make your future stay more comfortable with us. We will do our best to accommodate your preferences but also be assured that your feedback will be passed on to our management team. . Thank you again for sharing your experience, and it is our pleasure to have you stay with us. Kind Regards, Nimna Vijith Assistant Manager

Close to Westmead Childrens Hospital

Customer review rating 5.0/5

Di C. Families - 22/07/2021 Confirmed reviews ALL

Great stay with grandchildren . nice clean room . great bathroom and fab room service

Dear Dianne C., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

Always a good place

Customer review rating 5.0/5

Ron R. Business - 19/07/2021 Confirmed reviews ALL

Good friendly staff especially Ben Murphy

Dear Ron R., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nimna Vijith Assistant Manager

excellent all round most importantly amazing staff

Customer review rating 5.0/5

Athena M. Business - 12/07/2021 Confirmed reviews ALL

Always a real pleasure staying at the Novotel Parramatta and accor group . From comfort to pleasant service from all the staff and great location and most of all no disturbance i am happy to say it a win win and credit to the entire team . thank you , Athena

Dear athena m., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Y Front Office Manager

Great location for work

Customer review rating 5.0/5

Antony D. Business - 11/07/2021 Confirmed reviews ALL

Easy check-in, always fantastic staff, and handy to our work site.

Dear Antony D., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Y Front Office Manager

Staff were wonderful but the rooms were to hot

Customer review rating 3.0/5

Margaret Couples - 05/07/2021 Confirmed reviews ALL

The staff and service was wonderful no issues but the rooms were too hot. They helped change rooms for us but still it was hot. The staff helped provide a fan to cool us down

Dear Ailaulau, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your kind mention of Barbara and I will be sure to pass on your feedback. Please rest assured that we are taking the appropriate measures to address the problem with the aircon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Kouch Assistant Manager

Good location

Customer review rating 4.0/5

Debra Couples - 01/07/2021 Confirmed reviews ALL

We recently stayed at the Novotel as we were in Sydney for our Granddaughter's Graduation. I chose the Novotel because of its proximity to both the University and the restaurant where we were dining that night. Joanne welcomed us and our check-in was seamless. Unfortunately, the location of our room meant that we were woken by garbage truck at around 5.00am. Next time we stay at the Novotel I will be sure to ask for a room away from the garbage containers. We had a delicious breakfast and check out was very quick. We will be back.

Dear Debra, Thank you for staying with us at the Novotel Sydney Parramatta and taking the time to share your feedback. It is always a pleasure to receive such positive feedback as it serves as an encouragement to all of our staff. Thank you for the kind mention of the team and I am delighted the location was convenient for your purpose of stay. We can also definitely accommodate your preference for a quiet room and other preferences for your future stay. Please feel welcome to advise us upon making your reservation. Thank you again for staying with us at the Novotel Sydney Parramatta and I hope we will have the opportunity to welcome you back with a seamless experience. Kind regards Joanna Kouch Assistant Manager

Clean and tidy

Customer review rating 4.0/5

Leonie D. Business - 01/07/2021 Confirmed reviews ALL

Very clean room. Very pleasant staff.

Dear leonie, Thank you very much for your positive ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback as it serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our team is always here to help, if we can assist with your future bookings with us please feel welcome to give us a call. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Great location and excellent service

TripAdvisor rating 4.0/5

DavidSheerin1962 Business - 29/03/2021 TripAdvisor review

Great location and access to sporting facilities at Homebush and Bankwest stadium. Excellent service provision by highly qualified staff with great food and wine. The hotel is clean and tidy and service is always available on request

Dear DavidSheerin1962, Thank you for taking the time to write a review. We are pleased to hear that our staff provided you with excellent service during your recent stay with us and that you enjoyed our central location. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Great stay

TripAdvisor rating 4.0/5

Pamnorm 14/03/2021 TripAdvisor review

This hotel is excellent right next to the beautiful Parramatta river. A great place to go for a relaxing walks. The hotel staff are very friendly and helpful. We received a room upgrade which was very nice. We had breakfast in the hotel dinning room which was excellent with very friendly staff. Hotel is a 10minute walk to Westfield shops

Dear Pamnorm, Thank you for taking the time to write a review on your recent stay with us. It is great to hear that our staff were friendly and helpful to you and that we were able to upgrade your room. We are happy you enjoyed your breakfast in our 350 Restaurant & Lounge, your kind comments will be passed onto our team. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

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