Information message

Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.1/5 8,190 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Novotel Sydney Parramatta
See on a map
+ 22 Services

Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City View, Panorama view *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City View, Panorama view, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)
Rooms

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Non contractual photo

350 Restaurant & Lounge offers a casual atmosphere to relax with a light snack and a drink. Awarded with One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award", enjoy beverages from boutique producers from Australia.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 440

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 330 people

Find out more

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

8,190 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,296 reviews

Comfortable "Good Stay"

Customer review rating 3.5/5

G. Business - 13/05/2021 Confirmed reviews ALL

Staff are very efficient and welcoming, room was satisfactory nothing more, the bathroom had glue around the plug in the shower, mould on the roof and the mirror was rusting around the edges. I didn't even have a shower there had one at the office. Did not entice me to rebook unfortunately, the staff and entry was very appealing, location was a little further than expected from the station. Satisfactory.

Dear Cori Ann, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the issues with the bathroom. I will pass this onto our Housekeeping and Maintenance teams to rectify the issues. Thank you again for sharing your experience. Sincerely, Teil Assistant Manager

Average Service, Average Experience - Disappointing

Customer review rating 1.0/5

Daniel Families - 12/05/2021 Confirmed reviews ALL

Overall a disappointing experience from my recent stay. I have stayed with Novotel many of times and this experience has left me wondering if i would return to the brand again. Overall feel at the hotel was lacking, no staff out and about or any positive experience. The main issues i had were no mini bar or bottled water available in the rooms. I stayed for 2 nights and my room was never cleaned or beds made and toilet paper replaced. When i questioned staff about this, the response was less then satisfactory.

Dear Daniel L., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Y Front Office Manager

Well located but such a shame about the noisy roadworks

Customer review rating 3.5/5

Joanne Families - 12/05/2021 Confirmed reviews ALL

Good and management were helpful with my issues including the fact that I couldn't make phonecalls with my phone inside the building. Booking companies should not advertise cheap rates after you have already booked e.g. $83 per night when I had already booked and paid $130. It was nice to get a free breakfast for my troubles.

Dear Joanne S., Thank you for choosing to stay with us at Novotel Sydney Parramatta and for taking the time to give us your feedback. Wonderful to see you found our staff helpful. However, I am sorry to read that the WIFI as well as some booking issues negatively impacted your stay. We hope to welcome you back again soon. Kind regards Richard Y Front Office Manager

Great stay, again!

Customer review rating 4.0/5

Ami Business - 12/05/2021 Confirmed reviews ALL

I stay here regularly for work, and I recently had a great stay again at the Novotel. It's a central location, with convenient parking, and fabulous restaurant. I had room service this time around, and it was excellent - prompt, hot, and the food was delicious... This time round I had a room that overlooked the park, which was lovely; some of the rooms face other hotels. Lots of roadwork happening around the hotel at the moment, but the rooms were nice and quiet. Excellent blockout blinds and a very comfy bed. My only gripe would be that the bathrooms need a bit of an update; they're always very clean, but some mould in the shower and a very old fashioned shower head over a bath... My room this time around had a great light around the mirror, but in other rooms I've been in, this light has been broken, and without it, it's pretty dark in the bathroom (near impossible to do your makeup in there!). Overall, I love staying in this hotel, and look forward to coming back again.

Dear Ami, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 11/05/2021 Confirmed reviews ALL

Well located but traffic restrictions do make it hard to access. Staff were wonderful

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well located", "Good stay"

Customer review rating 3.5/5

Anonymous Friends - 11/05/2021 Confirmed reviews ALL

It was good

Dear Lloyd, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well trained friendly staff

Customer review rating 4.5/5

Graham S. Business - 11/05/2021 Confirmed reviews ALL

Good location warm welcome very comfortable bed. A/C was noisy but I turned it off. If it had been warmer weather I think it may have kept me awake?

Dear Graham, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Easy access to Restaurants

Customer review rating 4.0/5

Anonymous Business - 10/05/2021 Confirmed reviews ALL

I enjoyed my stay at the Novotel - Parramatta. The staff were polite and extremely helpful. Improvement Suggestions 1. There was issues accessing the gym at 6am. The automatic timer did not work and I had to request assistance from reception each morning. They were more than happy to assist. 2. For breakfast I was unable to request an omelette. I would like this option if possible.

Dear Darren, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Disappointing stay

Customer review rating 2.0/5

Kathy Business - 10/05/2021 Confirmed reviews ALL

The location of your hotel is great but the overall stay was quite disappointing. The rooms could do with a thorough clean - there were hairs in the bath. We had a dinner reservation for 7pm. Our main meal did not get delivered until 8.50pm. Your staff member was great with apologising to us for how long it was taking but it was ridiculous. Way too late for our dinner to be bought out. The breakfast buffet was very disappointing. The staff appeared to be very flustered - very difficult for us to get a coffee. The food at breakfast was quite disappointing as well. I probably wouldn't stay again.

Dear Janet W., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Y Front Office Manager

Great location

Customer review rating 4.5/5

Em Couples - 09/05/2021 Confirmed reviews ALL

Spacious room with a very comfy bed! Was in fantastic proximity of everywhere we needed to be over the weekend

Dear Emma, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Excellent stay

Customer review rating 5.0/5

Dominic M. Solo - 09/05/2021 Confirmed reviews ALL

From the booking to the stay everything was first class and professional

Dear Dominic, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Business trip again!

Customer review rating 4.5/5

Louise B. Business - 09/05/2021 Confirmed reviews ALL

Amazing service at the breakfast buffet, the staff were so helpful in such a strange time. My shower taps were leaking quite badly when I checked in so i advised reception the next morning and they were fixed. Glad to be able to start travelling again and stay where I am used to and comfortable.

Dear Louise, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Very disappointed

Customer review rating 1.5/5

Damian C. Couples - 09/05/2021 Confirmed reviews ALL

I booked the spa suite 6 previous to the stay and called to confirm one weem out. Two days before the booking day i received a call from Joanne at Novotel asking if id changed rooms as the room I'd booked for our 22nd wedding anniversary was no longer available. After explaining the room I'd booked was important to the occasion (it was where we stayed on our wedding night) and I'd booked way in advance AND confirmed the booking, Joanne said we could have the room. Then when we arrived there was supposed to be 2 bottles pf prosecco on arrival but there was one warm bottle of brut champagne in the room so we called up to have a cold bottle of what I'd asked for brought up which did happen. Then we filled the spa bath and got in, pressed the spa button and got spat at with dirty water. The spa wasn't working. The breakfast was atrocious. My wife was served one piece of fatty bacon and when she asked for another piece she was served a tiny eye piece. The mushrooms were placed onto the scrambled eggs so the mushroom sauce went all through the eggs. The one piece of tomato served was cold. Upon check out Richard Yarak served us and was horrified to hear our story. He tried to help by offering some complimentary items from our stay. Very disappointed about thd whole experience to say the least. $300 wasted.

Dear Damian C., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Y Front Office Manager

Average

Customer review rating 3.0/5

Stephen G. Business - 09/05/2021 Confirmed reviews ALL

Service and room excellent, access with roadworks very difficult, atrium roof leaking overhead at breakfast very poor.

Dear Stephen G., Thank you for choosing to stay with us at Novotel Sydney Parramatta and for taking the time to give us your feedback. Wonderful to see you had a good experience with our staff members. I am sorry to read that your experience at breakfast and the roadworks negatively impacted your overall experience with us. Please note I have passed on your concerns to the relevant department heads. We hope to get the opportunity to welcome you back again soon. Kind regards, Richard Y Front Office Manager

lovely stay

Customer review rating 5.0/5

Carol Business - 09/05/2021 Confirmed reviews ALL

wonderful

Dear Carol, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Comfortable stay, central location.

Customer review rating 4.5/5

Anonymous Business - 08/05/2021 Confirmed reviews ALL

Welcoming and helpful reception staff. Nicely appointed rooms with opening windows. Comfortable beds and pillows. Walking distance to food and shopping districts. Access to the River walkway.

Dear Rowena, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Well located

Customer review rating 4.5/5

Anonymous Business - 08/05/2021 Confirmed reviews ALL

Stayed for business and the hotel was close to excellent eating venues for entertaining clients

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great location and excellent service

TripAdvisor rating 4.0/5

DavidSheerin1962 Business - 29/03/2021 TripAdvisor review

Great location and access to sporting facilities at Homebush and Bankwest stadium. Excellent service provision by highly qualified staff with great food and wine. The hotel is clean and tidy and service is always available on request

Dear DavidSheerin1962, Thank you for taking the time to write a review. We are pleased to hear that our staff provided you with excellent service during your recent stay with us and that you enjoyed our central location. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Great stay

TripAdvisor rating 4.0/5

Pamnorm 14/03/2021 TripAdvisor review

This hotel is excellent right next to the beautiful Parramatta river. A great place to go for a relaxing walks. The hotel staff are very friendly and helpful. We received a room upgrade which was very nice. We had breakfast in the hotel dinning room which was excellent with very friendly staff. Hotel is a 10minute walk to Westfield shops

Dear Pamnorm, Thank you for taking the time to write a review on your recent stay with us. It is great to hear that our staff were friendly and helpful to you and that we were able to upgrade your room. We are happy you enjoyed your breakfast in our 350 Restaurant & Lounge, your kind comments will be passed onto our team. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Novotel Parramatta

TripAdvisor rating 5.0/5

David W 13/03/2021 TripAdvisor review

An excellent Accor Hotel located in the heart of Parramatta. The staff from the GM down are excellent people to deal with. The restaurant is exceptional and well priced or if you want it is on Church Street which has plenty of other options despite the light rail works. it is a short walk to Bankwest stadium a ten dollar cab ride to Rosehill for Horse Racing and a ten minute walk to Parramatta Train station. The rooms are very clean and comfortable. We will be back.

Dear David W, Thank you for taking the time to write a review on your recent stay with us. It is great to hear that you felt welcome by the entire team here at Novotel Sydney Parramatta. We are happy that you enjoyed our central location and your meals at our 350 Restaurant & Lounge, your kind comments will be passed onto the team. On behalf of the team at Novotel Sydney Parramatta, we look forward to welcoming you back to the hotel again soon. Kind regards, Ben Murphy General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in parramatta