Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,940 reviews

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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,940 reviews

TripAdvisor Rating  3.6/5  1,372 reviews

Customer review rating 1.5/5

Tanya H. Families - Confirmed reviews ALL

Our stay was extremely disappointing, especially given the price point. We paid over $350 per night, which is completely unjustified for the condition and comfort of this hotel. The air conditioning did not work for two out of the three nights we stayed, making it very uncomfortable and difficult to sleep. The room itself was poorly maintained — the ceilings were cracked, and the walls near the window were oddly shaped and protruded in a way that wasn’t marked or highlighted, causing us to hit our heads multiple times. This felt unsafe and careless. Cleanliness was also a major issue. The carpets in our room were filthy, and even the carpet in the elevator was visibly dirty, which did not leave a good first impression. The towels were old and worn, and the bed blankets smelled stale and musty, raising concerns about overall hygiene and upkeep. For the price we paid, we expected a much higher standard of comfort, cleanliness, and maintenance. Unfortunately, this stay fell far short of expectations, and we would not recommend this hotel to others.

Dear Tanya H., Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with our management teams for a review and I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Front Office Team.

Customer review rating 5.0/5

Amie R. Families - Confirmed reviews ALL

Kids had a great time. Breakfast is very good lots of variety

Dear Amie R., We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Customer review rating 3.0/5

Wael H. Families - Confirmed reviews ALL

Rooms were good spacious , well cleaned , reception was good BUT at the time of booking it noted that rooms are in high Floor and the staff put us on level one I was surprised and told the staff but no help and I inform the staff that at the time of booking it noted rooms are high floor . To me that is a scam fauls advertisement ,And if you going to tell me policy and it is in the condition of reservation …..,etc I will not accept it you want a photo shot of the room I can send it . As I said at the time of booking it is clearly indicated it is in high floor.

Dear Wael h., Thank you for taking the time to share your feedback. We're sorry to hear that your room allocation did not meet your expectation for a higher floor. While we always do our best to room requests, these are subject to availability at the time of check-in. We appreciate your comments and hope to welcome you back n the future with a better experience. Regards, Front office Team

Customer review rating 3.5/5

Andrea Y. Families - Confirmed reviews ALL

Overall good

Hi Andrea, Thanks for the feedback and for being a Classic member. It is awesome to hear that you had such a great experience with our team and found the check in and out process so smooth. I am really sorry about the state of the shower and the missing furniture. Having to use a chair as a bedside table isn't exactly the "lovely" stay we want for you. The mould in the shower is also a big letdown and definitely not up to our usual cleanliness standards, and this will be shared with the housekeeeping and maintenance teams for a resolution. If there is anything else you’d like to share, please feel free to email me. Cheers, Darrel Yeng Night Manager Novotel Sydney Parramatta

Customer review rating 1.5/5

Carpet H. Business - Confirmed reviews ALL

As above, Platinum member, so put a lot of motel payments on my AMEX Card, and all other motels accept that as all good. However, this one bloody motel won't go without the actual card. I don't always carry the physical card. Like my electronic drivers licence, my AMEX Platinum Card is also electronic and that is what I use. I understand if I was a walk in off the street customer, but you can tell not only from my records on all your computers, but also due to my membership being Platinum with Accor, that I've used the same AMEX Card every time for all my bookings and expenses. Can you please recognise that so I don't have to physically carry the card simply for this one motel, although it won't really matter as I have pledged that my staff and I will no longer stay at this motel, not even for our 6 or 8 room booking we make at Christmas time.

Hi Carpet H., Thanks for being direct with us. As a Platinum member, you’ve clearly put in a lot of time with Accor, so I totally get why being asked for a physical card feels like a massive hassle when you’re used to going digital. Just to explain where we’re coming from, the policy to check a physical card is strictly a security measure to prevent fraud. It isn't a reflection of your status or history with us. Since fraud is a reality we have to manage, applying the same rule to everyone is the only way to keep things safe for all our guests. I’m sorry it felt like harassment and has made you consider moving your business elsewhere. I’ll definitely pass your feedback along to our management team regarding how we handle this for our regular members. Cheers, Darrel Yeng Night Manager Novotel Sydney Parramatta

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Other web-users rate our hotel

  • 783 reviews 8.8/10 Location
  • 1,501 reviews 5.1/10 Room
  • 1,067 reviews 7.8/10 Service
  • 10 reviews 6.2/10 WiFi
  • 688 reviews 4.6/10 Comfort
  • 580 reviews 4.6/10 Cleanliness
  • 328 reviews 2.9/10 Amenities
  • 308 reviews 5.9/10 Breakfast

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