Novotel Sydney Parramatta Hotel 4 stars

Good sized room, with comfortable bed, quality toiletries and plenty of wardrobe space. A small but well stocked bar area downstairs. Rather surprised at the cost of parking ($20 per day unless you ate in the hotel restaurant!) and the price of bottled water. Staff were efficient and friendly, and the location is good - right on the river and close to the Riverside Theatre, restaurants and shops.

Had a good night stay but $20.00 for toast and a cup of tea for breakfast was way too much

Always an enjoyable stay.

My room was a good size and well cleaned. I had dinner on my second night in the Lennox Room and found the food to be really good. My one detractor from my stay was that I didn’t have the best sleeps due to extremely soft pillows.

Staff extremely helpful and couldn't do enough for us, all this during COVID-19 time. Made our stay very good experience and would come back again.

Corona virus aside this was probably the worst stay in an Accor hotel - lots of very small issues but combined made for a poor experience. The bathroom in our initial room - 814 I think - was so old and grubby through wear and tear. The access to the shower over the bath with a sloping ceiling was only fit for a young athletic person. We were moved without much trouble but to a room (705) overlooking the roadworks on Church St where jack hammering at 4am on the next morning was an unexpected unwanted alarm! No prior warning about the intrusive noise at time of booking or after. Due to Corona there was limited staff due to few guests I realise but meant lengthy delays getting service via phone or at the bar. The only reason we bookedfor this time was that a previous booking in February had to becancelled when my husband suddenly took ill and could not fly. We appreciated the manager holding a credit but as it had a limit of one month only we were rushed into using it to avoid loosing our money. Probably not the best time to have to travel for "pleasure". As I have always used Accor hotels for years around Australia when travelling for my work (and pleasure) I have continued since retiring but will rethink this next time we travel.

Always a good stay. Very quiet.

My room was comfortable. The conference rooms were excellent.

great time

This Hotel is perfectly located. This hotel was able to accommodate extra needs that arose during my stay. Staff very helpful. Comfortable room. This was a business trip and I could not use the WIFI which was extremely important and was not able to connected. When I approached staff to show them they were unable to help. Therefore had to go find alternative solution. Upon arrival and checking in which was great, I did go to front desk later that day to help with seeking direction for a meeting that I had a District court the following morning. The gentleman informed me that it was quite a distance and not easy to get to. I did tell him that goggle maps stated it was only 6min walk and hence why I choose that hotel. He said it was at least 20 min walk minimum. Which then made me quite nervous as it was getting dark and I could not to go check for myself. So giving myself more than 30min to find district court just not to have issues with running late. Following day I went to front desk to ask quickest and easiest way, a different gentleman at the desk this time told me, 2 turns and was there. I told the gentleman of what the previous staff member had related to me and he told me 'completely not difficult and very close'. I went in the direction the staff member gave me and It was all less than 10min walk and extremely easy. On hearing the direction of both men, the first staff member was sending a completely different way and much more complicated way. Only reason to tell of this is to encourage staff not to comment if unaware of direction or possible find out direction. He caused unnecessary panic within me in an already stressful day

Stay was fantastic, except for the Thursday night when the street workers decided to jack hammer the street starting at about midnight Friday morning and continuing until about 6am

Great stay here, the staff were very friendly and helpful, the room was nice and comfortable, I will stay here again.

It was great to have the conference and my stay all on site. The reception staff were great and happy to accomodate my request to have a room I didn’t need to access by elevator (thank you). My only issue was I missed the car park entry because of all the bollards and road work being undertaken at your front door which is out of your control. I just wished the work people manning the boom gate had given clear instructions.

Very professional & caring of the guests

As a guest I thought having to pay $20 per day for parking a bit much. However, service, friendliness of staff very good. Thank you.