Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,945 reviews

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350 Church Street, 2150 SYDNEY, Australia

Description

Hotel extras

  • Newly renovated room with high speed, WiFi, Chromecast enabled LCD TV and park views

  • Modern Australian cuisine at 350 Restaurant & Lounge, ranked TOP 10 Restaurants in Parramatta

  • Outdoor pool and spa with a modern gymnasium

  • 11 flexible conference and event spaces

  • 10-minute walk to train or ferries, moments from CommBank Stadium and Riverside Theatre

Our accommodation(s)

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Hotel location

Novotel Sydney Parramatta

350 Church Street
2150 SYDNEY
Australia

GPS:-33.810197, 151.00496

Telephone
Fax +61 2 9630 0757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

350 RESTAURANT AND LOUNGE

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,945 reviews

Customer review rating 5.0/5

Rojitha S. Solo - Confirmed reviews ALL

Friendly staff , clean, locker was not worked otherwise no issues

Dear Guest, Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Rasool Guest Service Agent

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

As a platinum member due to my extensive travel and loyalty I am disappointed that it is Monday afternoon and I have not received any communication regarding our stay at your hotel on the weekend. During the middle of Saturday for at least 2 hours there was loud drilling noises reverberating around our room (503) when we trying to rest. Upon leaving around 2pm the hot water was not working- my son wanted a shower to freshen up. He only reported this to me once we had returned around 9pm and it still wasn’t working. We were offered a new room but having been out since 7:30 am, returning only for a terribly disrupted rest in the middle of the day, we were far too tired to pack up and move rooms. The next morning the hot water was still not working so we left unwashed, unrested and unimpressed. As my son was competing in a sporting event at Sydney Olympic Park we had no time to fuss around going to other rooms. I assumed a manager would contact me to apologise sometime today. Can I please request a follow up and some form of reimbursement. Thankyou Meg

Customer review rating 0.5/5

Csilla M. Business - Confirmed reviews ALL

Very disappointed by the conditions of the room, bathroom and the pool. Coffee was also terrible at breakfast. The photos on the website must be old, as don’t match and well below expectations for the price

Dear Guest, Thank you for sharing your feedback. We are very sorry to read about your disappointment with the condition of your room and facilities. The issues you have described, including the bathroom condition, wall damage, carpet cleanliness, and your experience at the pool, are certainly not reflective of the standards we aim to provide. Please accept our sincere apologies for these shortcomings. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also regret that breakfast, particularly the coffee, did not meet expectations. We understand how frustrating it must feel when the experience does not match what is presented, and we truly appreciate you bringing this to our attention. Guest feedback is invaluable in helping us improve. We hope you might consider giving us another opportunity in the future to provide the stay you expected and deserved. Thank you Waleed Rasool Guest Service Agent

Customer review rating 0.5/5

Rabia A. Families - Confirmed reviews ALL

When we checked in I contacted the reception and advised that the room smells and is very dirty someone came took photos of the room but heard nothing from them.

Dear Guest, Thank you for bringing this to our attention. We are very sorry to hear about your experience and the condition of your room upon arrival. Cleanliness is extremely important to us, and what you’ve described is certainly not the standard we aim to deliver. We also sincerely apologise that after reporting the issue to reception, you did not receive a follow-up. That is not the level of service we expect from our team. Your feedback has been shared with both our housekeeping and management teams to ensure this is properly addressed and that communication with guests is improved. We truly regret that we let you down during your stay and appreciate you taking the time to share your concerns. We hope you might consider contacting us directly so we can discuss your experience further and work toward restoring your confidence in us. Thank you Waleed Rasool Guest Service Agent

Customer review rating 2.0/5

Victoria G. Families - Confirmed reviews ALL

Rooms clean up could do with update.Felt old and tired.

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location and found the rooms clean during your stay.We appreciate your comments regarding the decor and furnishings. We understand that some areas may feel a little dated, and we are continually looking at ways to refresh and improve our rooms to enhance our guest's experience. We truly value your feedback and hope to have the opportunity to welcome you back again soon. Thank you Waleed Rasool Guest Service Agent

Other web-users rate our hotel

  • 796 reviews 8.8/10 Location
  • 1,524 reviews 5/10 Room
  • 1,078 reviews 7.8/10 Service
  • 11 reviews 5.3/10 WiFi
  • 716 reviews 4.6/10 Comfort
  • 604 reviews 4.5/10 Cleanliness
  • 339 reviews 2.8/10 Amenities
  • 317 reviews 6.2/10 Breakfast

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