Novotel Sydney Parramatta Hotel 4 stars

As usual, the front line staff are friendly and accommodating. My only initial issue was associated with paid parking and a lack of a delivery of a morning paper. In other circumstances - particularly as a Gold Accor member, it was anticipated the status quo would remain - about paid parking and the delivery of a daily paper, extant. Given, the ‘interruption of COVID-19 to our lives I now understand why other valuable and appreciated services - I hope, have only been temporarily suspended. Lastly, I can neither fault the room allocated (907) nor the restaurant food - it was certainly a tad disconcerting/different from what I have been used to when staying in the property. Again, I understand COVID-19 intervention has put other services on a ‘pause’.

Our two nights were extremely enjoyable, being able to walk to the river and then out to dinner at the lovely restaurant next door. The service was exceptional considering these times...polite, prompt and pleasant.

Great room. Great room service. Great dining and service in restaurant. Excellent all round except for the noisy patrons on the Wednesday (until 3:30am) & Thursday nights (until after 12).

Everything was good except access to hotel and air con noise in room. Staff were lovely.

The staff at the hotel could not be more than helpful with our son with special needs. They went above and beyond what thay had to do to make a stay special. We will be back for another visit.

nice service, enjoyed my stay

only a couple of issues: no extra pillows or blankets and a phew more towels.

All of the staff went above and beyond to make our stay comfortable and enjoyable

Staying at the Novotel is a pleasure rooms are being or have been up dated Staff are friendly and helpful at all times will stay there again . With the road works going on its a little hard to get to but it is a nice location

Short overnight stay , but staff were all very helpful. Room very conformable and clean. Lovely breakfast

Great service, amazing location, friendly staff and Covid safe

Lovely stay with great location for Parramatta & City.

We loved the thoughtfulness of those at the front desk, in the restaurant and that did our room service. We thought the quality of your rooms, beds and doonas were perfect for our visit. Some things I would have liked, would have been a deeper clean in the lower tiles of the showers and the bath drain, and for a little more space in our rooms and at the Carpark entrance. Overall, our experience gave us good memories of a fun stay.

Good to back at Novotel Parramatta. The hotel has introduced COVID-19 safe controls to protect its guest and staff, which are noticeable but ensures that the hotel are doing everything possibt to esnure their guest and satff safety.

Location and staff were no issue. What I didn't like was the feeling the room was not clean to expectations. Particularly given the current COVID status. The carpet had visible hair on it. The bathroom had hairballs in the corners and mold in the shower. The shower screen was siliconed together with a huge gap which allowed water out from the shower which was also filled with mold. Definately felt like a room I needed to wear my thongs around.