Mercure Sydney Rouse Hill

Customer review rating (ALL Rating) 4.7/5 182 reviews

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE LOUNGE

Non contractual photo

Located in The Fiddler, The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  182 reviews

TripAdvisor Rating  4.5/5  53 reviews

Great location, very comfortable

Customer review rating 4.5/5

Lisa Business - Confirmed reviews ALL

i always stay here when i visit from Qld for work. It is centrally located and has the convenience of food and drinks right next door.

Dear Lisa B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina - Duty Manager

Okay

Customer review rating 4.0/5

Vance Business - Confirmed reviews ALL

Noisy bathroom fan that ran all night

Dear Vance R., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I do however apologize that you found the fan to be noisy. I will bring this up with the maintenance team to investigate as I can reassure you the fan should not be running if the light is turned off and should not be loud enough to disrupt sleep. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Paulina - Duty Manager

Short business trip

TripAdvisor rating 4.0/5

Dontwaitdoittoday Business - TripAdvisor review

Location was suitable to where I was looking to be. Easy free parking. Located right beside pub and other takeaway food places. Ordering a meal was easy and quick. Food was ok. Disappointed with wifi it was poor so had to rely on phone hotspot. Shower decided to drip at some point during the night for no reason then stopped. Staff were friendly and pleasant on arrival.

Hello, Thank you for taking the time to leave a review. I am pleased to hear you thoroughly enjoyed your business trip stay here at the Mercure Sydney Rouse Hill. I agree our proximity to the Fiddler and Rouse Hill town Centre are definitely a major asset and convenience. I do however apologize that you found the Wi-Fi to be poor, we rarely receive any notice from other guests regarding our Wi-Fi and I do apologize if this had affected your work. When mentioned such issues such as the water to reception, the staff are more than happy to call maintenance to investigate and have the issue sorted as soon as possible. I will share your comment with the team as I am sure it will serve as great encouragement to continue striving towards excellence within our service. I do hope you have been well since your stay and I do hope we can welcome you back to the hotel in the future.

Great location

Customer review rating 4.5/5

Lesley Couples - Confirmed reviews ALL

Great helpful and friendly staff. Rooms are clean and comfortable

Dear Lesley D., We very much appreciate your comment regarding your recent stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina, Duty Manager

Mixed

Customer review rating 3.5/5

Todd L. Couples - Confirmed reviews ALL

Terrific location and lovely presented. Frustrated by the archaic requirement to present a physical credit card as 2023 we have Apple Pay and wallet on our phone. Absurd explanation as to why it is required. I don’t carry one and will not start. Need to get with the times. I provided the full 16 digits the expiry date the CVV, provided a digital drivers licence, my car registration, and pre auth but not enough - and repeat guest. So Infuriating. Supposed to be returning next month but will not unless this draconian requirement updated to prevailing payment system

Dear Todd l., We appreciate your time for leaving a review regarding your recent stay. I do understand your frustration however we have this policy for fraud prevention. Without sighting the physical card we can not determine that this card belongs to the same person that is standing in front of us. Furthermore, we can not verify that card that was used to pay is the same card that is in our system as we do not have the full card details. Reiterating with the point above, as we can not verify if the card belongs to yourself or someone else, later they can dispute the charge with the bank. We have incorporated this policy within our terms and conditions on all our booking sites for all guests to be aware prior to arrival. Alternatively, we do accept cash for payments and bonds if you do not have physical cards with you. Kind Regards, Paulina, Duty Manager

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Other web-users rate our hotel

  • 161 reviews 9.5/10 Location
  • 292 reviews 8.5/10 Room
  • 237 reviews 8.7/10 Service
  • 164 reviews 8.4/10 Comfort
  • 144 reviews 9.1/10 Cleanliness
  • 84 reviews 9.3/10 Vibe
  • 79 reviews 8.1/10 Food
  • 68 reviews 8.3/10 Amenities

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