Mercure Sydney Rouse Hill 4.5 stars

Customer review rating (ALL Rating) 4.6/5 483 reviews

Mercure Sydney Rouse Hill - Image 1
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Description

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

  • Located close to the Norwest Business Park, in the Sydney Hills District.

Our accommodation(s)

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Room 1

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial & Windsor Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE LOUNGE

Non contractual photo

Located in The Fiddler, The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  483 reviews

Customer review rating 4.5/5

Nicoletta D. Families - Confirmed reviews ALL

Dear Nicoletta, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your room and found it comfortable during your stay. It's also wonderful to know that the café next door was a highlight and that you were able to enjoy some great coffee while visiting. We strive to provide our guests with a relaxing and convenient experience, and we're pleased that both our accommodation and the local amenities contributed positively to your stay. Your kind comments are greatly appreciated and will be shared with our team. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing another enjoyable experience. Safe travels until then! Kind regards, Ejay Hotel Manager

Customer review rating 2.0/5

Andrew T. Business - Confirmed reviews ALL

Dear Andrew, Thank you for your continued loyalty and for taking the time to share your feedback. We truly appreciate having the opportunity to welcome you back each month and are delighted to hear that you enjoy staying with us. We sincerely apologize for the inconvenience caused by the minibar charge that was incorrectly applied to your account. We understand how frustrating this must have been, particularly as a valued returning guest who does not use the minibar. While we are pleased that the charge was promptly identified and reversed, we regret any concern or inconvenience this may have caused. Your feedback is important to us, and we will review this matter with our team to help prevent similar errors from occurring in the future. Thank you for your understanding and for your continued support. We look forward to welcoming you back on your next visit and ensuring another comfortable and enjoyable stay. Kind regards, Ejay Hotel Manager

Customer review rating 3.5/5

Jacqueline M. D. Business - Confirmed reviews ALL

Dear Jacqueline, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to repeatedly explain that your company-paid accommodation package included all meals each time you placed a room service order. This is certainly not the seamless experience we strive to provide, and we will be addressing this with our team to ensure guest meal entitlements are clearly communicated and recognized throughout a stay. We also appreciate you bringing to our attention the issue with the room service button on the telephone in your room. Your feedback is invaluable in helping us improve our services, and we are grateful that you took the time to highlight these concerns. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience in the future. Kind regards, Ejay Hotel Manager

Customer review rating 4.5/5

Patricia V. Couples - Confirmed reviews ALL

Dear Patricia, Thank you for your kind review and your excellent 90/100 rating. We are delighted to know you had an enjoyable stay, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Mercure Sydney Rouse Hill again soon. Warm regards, Ejay Hotel Manager

Customer review rating 5.0/5

Madi W. Families - Confirmed reviews ALL

Dear Madi, Thank you for your wonderful review and perfect score. We are delighted to hear that you loved everything about your stay and that our team made you feel welcome. It's great to know you enjoyed the comfort of your room, our housekeeping service, and especially a good night's sleep in our beds! Your kind words mean a lot to us. We look forward to welcoming you and your family back again soon. Warm regards, Ejay Hotel Manager

Other web-users rate our hotel

  • 223 reviews 9.1/10 Location
  • 361 reviews 8.8/10 Room
  • 324 reviews 8.9/10 Service
  • 5 reviews 8.3/10 WiFi
  • 196 reviews 8.6/10 Cleanliness
  • 183 reviews 8.6/10 Comfort
  • 85 reviews 8.6/10 Food
  • 75 reviews 9.6/10 Vibe

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