Mercure Sydney Rouse Hill 4.5 stars

Customer review rating (ALL Rating) 4.6/5 363 reviews

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Description

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

  • Located close to the Norwest Business Park, in the Sydney Hills District.

Our accommodation(s)

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Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial & Windsor Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE LOUNGE

Non contractual photo

Located in The Fiddler, The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  363 reviews

Customer review rating 4.5/5

Diane M. Couples - Confirmed reviews ALL

Polite and courteous staff. Very clean rooms. Very comfortable bed and pillows and lovely shower, plenty of water pressure and warm.

Customer review rating 4.5/5

Mark V. Couples - Confirmed reviews ALL

A very pleasant weekend stay to visit friends. Very convenient location, modern spacious rooms with comfortable beds and amenities. Friend professional service. And despite being next door to the Fiddler and Windsor Road we had not trouble with noise (despite the St Patrick's Day celebrations). Ad access to the Metro and Rouse Hill Town Center is an added bonus. Ticked all the boxes for us, and we will stay here again the next time we visit.

Dear Mark, I am glad that you had an overall pleasant experience during your stay at Mercure Sydney Rouse Hill! Thank you for sharing your feedback and for your kind words regarding our friendly and professional service. Our staff always strive to provide welcoming and helpful assistance to all our guests. I am also pleased to hear that the location of the hotel was convenient for you, especially with its close proximity to the train station and shopping centre. Many of our guests appreciate this convenience as well. We look forward to welcoming you again for another enjoyable stay. Kind regards, Ejay Hotel Manager

Customer review rating 4.0/5

Rachel M. M. Friends - Confirmed reviews ALL

We just needed a quick night's stay. I was impressed with the cleanliness and modern rooms. Plenty of free parking as well.

Dear Rachel, I am pleased to know that you were mostly satisfied with the overall presentation of the hotel during your stay. Our housekeeping team works tirelessly to ensure a comfortable and pleasant experience for all our guests, and your feedback is truly appreciated. I will be sure to pass your kind feedback on to our housekeeping team, who work hard to ensure a comfortable and pleasant stay for all our guests. We hope to have the opportunity to welcome you back again for an even better stay in the future. Kind regards, Ejay Hotel Manager

Customer review rating 4.0/5

Meredith W. Couples - Confirmed reviews ALL

My only criticisms are 1) $5.00 per bottle of water is insane. At least one bottle per room each day should be free. 2) I am a smoker & the outside designated area are the rear of reception is filthy. I do understand it’s shared by patrons of the venue nxt door but this area should be maintained like the rest of the hotel. Maybe an actual smokers bin, not a single overflowing ashtray could help. Also when I went out in the morning the area was gross with full ashtray & dirty drinking glasses filling the table. I did let reception know. I’ve stayed a few times now & it hasn’t improved.

Dear Meredith, Thank you for your honest feedback regarding your recent stay with us. While our minibar includes a clearly listed price guide to ensure transparency for our guests, we regret any confusion or inconvenience you may have experienced. I also sincerely apologise for any inconvenience caused by the condition of the smokers’ area at the time of your visit. Upon this being reported, our reception team promptly attended to and cleared the area. Please be assured that this has been noted and addressed with the team, and we will continue to improve our standards moving forward. We appreciate your feedback and hope to welcome you back for a more seamless experience in the future. Kind regards, Ejay Hotel Manager

Customer review rating 4.0/5

Abrar K. Business - Confirmed reviews ALL

Good expereicne. Great staff, easy and helpful.

Dear Abrar, Thank you for sharing your feedback during your recent stay at Mercure Sydney Rouse Hill. Our team always strives to provide a welcoming and helpful environment for all guests, and I am pleased to know that your stay was nothing short of this. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Ejay Hotel Manager

Other web-users rate our hotel

  • 203 reviews 9.3/10 Location
  • 320 reviews 8.8/10 Room
  • 274 reviews 8.9/10 Service
  • 5 reviews 8.8/10 WiFi
  • 174 reviews 8.8/10 Cleanliness
  • 157 reviews 8.3/10 Comfort
  • 84 reviews 8.3/10 Food
  • 68 reviews 9.1/10 Vibe

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