Dear Rosalie, Thank you for taking the time to share your experience with us. We’re pleased that our convenient location made your stay a little easier during the recent power outage in your area. It’s wonderful to hear that you found your room comfortable and clean, and that you were happy with the value of your stay. We’re also delighted that you enjoyed our room service and found it to be of a high standard. We understand that having to leave home unexpectedly can be stressful, so we’re glad we could provide you with a comfortable and convenient place to stay during the blackout. Thank you again for your kind feedback, and we hope to welcome you back under more enjoyable circumstances next time. Kind regards, Ejay Hotel Manager

Dear Brenda, Thank you very much for taking the time to share such wonderful feedback with us. We’re delighted to hear that you enjoyed your stay and found your room comfortable, quiet and well appointed. We’re particularly pleased to know that the room and bathroom layout worked well for you. We understand how much of a difference a practical and functional layout can make to a comfortable stay, so it’s wonderful to hear that this was a highlight for you. It’s also fantastic to hear that you found the room exceptionally clean and were able to enjoy a peaceful night’s sleep despite the room facing the main road. Our team takes great pride in maintaining a high standard of cleanliness and ensuring our guests have a comfortable and relaxing experience. Thank you again for your kind words and for recognising the efforts of our team. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Ejay Hotel Manager

Dear Brendan, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room tidy, however, we’re sorry that several aspects of your stay fell short of expectations. We apologise for the faded road markings at the front-door drop-off bays and understand how inconvenient this would have been when loading and unloading your bags each day. We are also disappointed to hear that your concerns raised with our Front Desk team were not handled with the care and urgency they deserved. We take this feedback seriously and will address this with the team to ensure guest concerns are acknowledged and actioned appropriately. We also appreciate you bringing the door above the fridge and bar area to our attention. We will pass this feedback on to management for review and to have the area looked at. Thank you again for your constructive feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more comfortable experience on a future visit. Kind regards, Ejay Hotel Manager

Dear Jonathan, Thank you for taking the time to share your feedback and for rating your overall experience with us 80/100. We’re pleased to know that you had an okay stay at Mercure Sydney Rouse Hill. We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience. Regards, Hotel Manager Ejay

Dear Roseann, Thank you for taking the time to share your feedback and for rating your stay 80/100. We’re delighted to hear that you found the hotel super clean and comfortable, and that our location was perfect for your needs. It’s wonderful to know that these aspects contributed to an enjoyable stay. We’re especially pleased to hear that Brooke was super helpful during your stay. We’ll be sure to share your kind recognition with Brooke, as feedback like this is a wonderful encouragement to our team. We truly appreciate your feedback and look forward to welcoming you back to Mercure Sydney Rouse Hill for an even better experience next time. Kind regards, Hotel Manager Ejay

Dear Michelle, Thank you for your wonderful review and for rating your stay 100/100! We’re delighted to hear that you found your stay comfortable and clean, and that you enjoyed the fitness centre and the great ambience at Mercure Sydney Rouse Hill. It’s fantastic to know you had such a positive experience while staying with us as a couple. Your kind feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you and your partner back for another enjoyable stay in the future. Kind regards, Hotel Manager Ejay

Dear Alf, Thank you for your fantastic 100/100 rating and for taking the time to share your feedback. We’re delighted to hear that our team was extremely accommodating and helped make your stay a great one. Your kind words are a wonderful encouragement to our staff, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back to Mercure Sydney Rouse Hill for another great stay. Kind regards, Hotel Manager Ejay

Dear Angela, Thank you for taking the time to share your lovely feedback with us. We’re delighted to hear that you and your girlfriend enjoyed your yearly break and, most importantly, that you both felt safe and comfortable during your stay. It’s wonderful to know that we could be part of your special getaway and provide a welcoming and relaxing environment. We truly appreciate you choosing to stay with us for your annual break, and we hope to have the pleasure of welcoming you both back again for many more memorable stays in the years to come! Kind regards, Ejay Hotel Manager

Dear Olivia, Thank you so much for your fantastic 100/100 rating! We’re absolutely delighted to know that you had such a wonderful experience with us. Your excellent rating means a great deal to our entire team and is a wonderful encouragement for us to continue providing the high standard of comfort, service, and hospitality our guests deserve. Thank you for choosing to stay with us, and we look forward to welcoming you back for another 100/100 experience next time! Kind regards, Ejay Hotel Manager

Dear Eva, Thank you very much for taking the time to share your kind feedback with us. We’re delighted to hear that you enjoyed our convenient location and had a comfortable stay. It’s especially pleasing to know that our team was able to assist you when needed and help make your stay more comfortable. We understand how important thoughtful and attentive service can be, and our staff are always happy to lend a helping hand to ensure our guests feel welcomed, supported, and well cared for. Your kind comments about our service mean a great deal to the team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again for another comfortable and enjoyable visit. Kind regards, Ejay Hotel Manager

Dear Peter, Thank you so much for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed the spaciousness of your room and the large bathroom, as well as the comfort of your bed. We’re particularly pleased that you appreciated the complimentary bottled water provided in our Suite Rooms. We’re always looking for ways to make our guests’ stays more comfortable and enjoyable, and it’s lovely to know this added a nice touch to your experience. It’s also great to hear that you were able to enjoy a peaceful and restful night despite our convenient location. We’re thrilled that you enjoyed the breakfast at The Fiddler Restaurant and hope it was a delicious start to your day. Thank you again for your kind words and for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Ejay Hotel Manager

Dear Graham, Thank you so much for taking the time to share such a detailed and positive review of your stay with us. We’re delighted to hear that you enjoyed our convenient location and found it easy to access The Fiddler, Rouse Hill Town Centre and the range of dining options nearby. It’s wonderful to know that you enjoyed breakfast at The Fiddler and were impressed with the quality and variety of the food, as well as the espresso and cappuccino coffee. We’re also very pleased that our team made a great impression with their friendly and welcoming service. We’re glad you enjoyed the modern and bright feel of your room and that you had an overall comfortable stay. We do apologise, however, for the issue with the iron and the black residue coming out when using the steam function. This certainly isn’t the standard we expect, and we appreciate you bringing it to our attention. We will ensure this is followed up and the iron is inspected or replaced as appropriate. Thank you again for your valuable feedback. We’re so pleased you enjoyed your time with us and hope to have the pleasure of welcoming you back to Mercure Sydney Rouse Hill in the future! Kind regards, Ejay Hotel Manager

Dear Ann, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our hotel conveniently located within easy walking distance of the metro station and local shops. It’s especially lovely to hear your kind comments about our team. We take great pride in being friendly, helpful and welcoming, and your feedback is a wonderful encouragement to our staff. We truly appreciate you taking the time to share your experience and look forward to welcoming you back for another enjoyable stay soon! Kind regards, Ejay Hotel Manager

Dear Marylin, Thank you for taking the time to share your lovely feedback with us. We’re delighted to hear that you had a great stay and found our location convenient for accessing The Fiddler, particularly for an overnight visit. It’s wonderful to know that you found our staff nice and pleasant. Our team takes great pride in providing friendly, welcoming, and attentive service, so your kind comments will be greatly appreciated by everyone. We’re also pleased that our location and facilities suited your needs and helped make your overnight stay comfortable and convenient. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon. Kind regards, Ejay Hotel Manager

Dear Debra, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location and appreciated the spaciousness of our rooms. Being located right next to The Mean Fiddler certainly makes it easy to enjoy an evening out and finish the night with a relaxing drink, without having to worry about a long journey back to the hotel. We’re pleased that this convenience added to your overall experience. It’s fantastic to know that you found the room roomy and comfortable. We aim to provide our guests with a welcoming and relaxing space to unwind after a busy day. Thank you again for your kind review. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay with us soon! Kind regards, Ejay Hotel Manager

Dear Michelle, Thank you so much for taking the time to share such lovely feedback and, most importantly, for choosing to stay with us on so many occasions. We truly value your continued loyalty and are delighted to know that each visit has been a consistently positive experience. It’s wonderful to hear that you appreciate the cleanliness, modern feel and comfort of the hotel. We’re especially pleased that, as a woman travelling on your own, you feel safe and comfortable staying with us. Creating a welcoming, secure and relaxing environment for all our guests is extremely important to our team. Your kind words are a great encouragement to everyone here, and we sincerely appreciate your ongoing support. We look forward to welcoming you back to Mercure Sydney Rouse Hill for many more enjoyable stays in the future! Kind regards, Ejay Hotel Manager

Dear Lesley, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room comfortable, quiet, and clean. We’re sorry to hear that the room felt too warm overnight. We understand that maintaining a comfortable temperature is important for a good night’s sleep. Please note that the windows in our rooms are designed to remain non-openable as a security measure for the safety and wellbeing of all our guests. We also have a 24-hour reception, and our team would have been very happy to assist you during the night had you contacted us regarding the room temperature. We always encourage our guests to reach out to reception at any time, as we are here to help and make your stay as comfortable as possible. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with a more comfortable stay next time. Kind regards, Ejay Hotel Manager

Dear Leoni, Thank you for taking the time to share your lovely feedback with us! We’re delighted to hear that everything went smoothly from check-in through to checkout and that you had such a great overall experience. It’s also wonderful to know that you enjoyed dining at our restaurant. Your kind words are greatly appreciated and will be shared with our team. We’re always pleased to know when our guests have enjoyed both their stay and their dining experience. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future! Kind regards, Ejay Hotel Manager

Dear Maree, Thank you for your wonderful 9/10 rating! We’re delighted to hear that you were impressed with your experience and enjoyed your stay with us. It’s fantastic to know we were able to make your visit an enjoyable one. We truly appreciate your kind feedback and look forward to welcoming you back for another great stay. Kind regards, Ejay Hotel Manager