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Mercure Sydney Rouse Hill 4.5 stars

TripAdvisor rating 4.5/5 10 reviews
Mercure Sydney Rouse Hill
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+ 14 Services
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Room 1

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Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155
rouse hill
australia

Tel: +61288063969

Fax: (+61)296294311

Contact email

Check-in from 14h00

Check out up to 11h00

  • SYDNEY :   Rouse Hill Station

  • SYDNEY :   Rouse Hill Station

  • SYDNEY :   Rouse Hill Station

  • By plane

    SYDNEY At 46.8km / 29.08 miles

  • By plane

    SYDNEY At 45.2km / 28.09 miles

  • By train

    ROUSE HILL At 0.4km / 0.25 miles

  • By train

    SCHOFIELDS At 5.8km / 3.6 miles

GPS :-33.686426, 150.91976

Our accommodations

Superior Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Satellite/cable colour TV

Superior Room, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 32m²
  • Satellite/cable colour TV

Deluxe Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Satellite/cable colour TV

Deluxe Room, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 32m²
  • Satellite/cable colour TV

Deluxe Suite, 1 King Bed & Sofa Bed

  • Max. number of persons: 3
  • Area: From 46m²
  • Satellite/cable colour TV

Our restaurants and bars

THE LOUNGE

Photo non contractuelle / Strictly non binding

The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Sydney Rouse Hill

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

216 reviews

tripadvisor

TripAdvisor Rating 4.5/5

10 reviews

Customer review rating 4.5/5

David T. Families - 03/12/2019 Confirmed reviews ALL

We loved our suite. It was very comfortable, clean & tidy. We thought reception was extremely helpful being that it was our first visit.

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Mercure Rouse Hill

Customer review rating 4.5/5

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

I had a great stay at Mecure Rouse Hill. Great staff and great location. Room was very clean and modern. Fantastic location and very convenient being a block away from Sydney Metro.

Dear Tim K., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Great

Customer review rating 4.5/5

Rachel Couples - 02/12/2019 Confirmed reviews ALL

Well serviced and room was nice

Dear Rachel S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager

Very nice motel

Customer review rating 4.5/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Only stayed one night but it was very nice. The room was lovely.

Dear Gerard H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana. General Manager
Customer review rating 4.5/5

Steve Business - 02/12/2019 Confirmed reviews ALL

Best new hotel in Sydney's northwest!

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Good hotel, very noisy at nights

Customer review rating 4.5/5

Kourosh M. Business - 02/12/2019 Confirmed reviews ALL

The room, bed and bathroom was clean but the room was not sound isolated. So I could count all the cats driving by till dawn.

Dear Kourosh M., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear about the noise situation. Our engineers are working on a solution to rectify the issue with road noise in the next couple of months. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana. General Manager

An emergency evacuation spoilt what otherwise was a great stay.

Customer review rating 4.5/5

James Couples - 01/12/2019 Confirmed reviews ALL

Comfortable & clean very satisfactory.

Dear James W., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We sincerely apologize for the inadvertent emergency evacuation that happened during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Lovely Rooms, Great location

Customer review rating 4.5/5

Elle Couples - 28/11/2019 Confirmed reviews ALL

Room is tidy and has everything you need. Daily housekeeping standards are high and we were very impressed everytime we'd come back to the serviced room.

Dear Elle S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Happy Family

Customer review rating 4.5/5

M.s. Families - 26/11/2019 Confirmed reviews ALL

Although the original request for adjoining rooms did not translate to the two individual room bookings in my name, the staff were able to accommodate our family and the kids loved the stay.

Dear Melissa S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We sincerely apologize for the mix up of the two rooms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Will be back

Customer review rating 4.5/5

R Business - 25/11/2019 Confirmed reviews ALL

My room was quite close to the road and there was some traffic noise - not that it disturbed my sleep.Everything else was fine

Dear Russell K., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Will stay again

Customer review rating 4.5/5

Barbara R. Couples - 25/11/2019 Confirmed reviews ALL

I think this hotel is now one of my favourite accor properties. As soon as we walked in we loved it. Staff are wondrrful. We had problems with our air con, and Caitlin did everything she could to address the problem. The next evening we were moved to another fabulous room. The mean fiddler was also brilliant.

Dear Barbara R., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Best Stay in a hotel in years

Customer review rating 4.5/5

Daryl L. Business - 25/11/2019 Confirmed reviews ALL

Very pleasant, quiet, and service was terrific, staff polite and happy to assist. Even when fire alarm went off the staff were very specific and well versed.

Dear Daryl L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager
Customer review rating 4.5/5

Sharon Families - 25/11/2019 Confirmed reviews ALL

Lovely new hotel. Wished that the balcony door could be opened for some fresh air.

Dear Sharon D., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. Unfortunately the rear doors are not designed to be opened, as there is no proper balcony railing or opening scoped in the architectural design. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Too hot and public to swim!

Customer review rating 4.5/5

Travelling S. Friends - 25/11/2019 Confirmed reviews ALL

Pool area disappointing. Not like advertised. Public access to a pub and car park and visibility from restaurant tables and a children's play area not part of Mercure , beside pool gate and overlooking pool, made swimming on a hot day (no shelter or seating around pool) not a welcome activity.

Dear Veronica A., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on a solution to fence the pool area. Fencing and or covering a pool is governed by the council laws. We are compelled to keep it open/visible to avoid any drowning incidents. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Rude Reception Staff

Customer review rating 4.5/5

Rosie Solo - 25/11/2019 Confirmed reviews ALL

Upon arrival there was no one manning the reception desk. I waited 15 minutes before the receptionist appeared. No hello, no welcome to the hotel, was just plain rude. Being a Platinum Le Club member I did not receive my welcome amenities. Overall a disappointed for a brand new hotel amongst this group.

Dear Rosie B., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Having said that, I personally took the responsibility of investigating your review, purely because this is the very first negative review below 80 points, we have received since opening the hotel in July. After thorough investigation, I understand that in fact it wasn't you who stayed with us on the night of 18th November, and that it was your daughter. Firstly, I took the time to go through the footage from our CCTV cameras and I must clarify that the wait time of your daughter at the reception was 41 seconds, and not 15 minutes as mentioned. The receptionist was at the back office attending to a colleague who wasn't feeling well and needed medical attention. I apologize if she sounded rude given the circumstances she was facing at that particular time. In terms of the query regarding Platinum member benefits, please note the member or card holder must stay in the hotel, to qualify for benefits and or points. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

I really like this place!

Customer review rating 4.5/5

Phil Solo - 20/11/2019 Confirmed reviews ALL

Room is very nicely appointed and The Fiddler next door has a great vibe.

Dear Phil C., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great h.

Customer review rating 4.5/5

Great H. Families - 19/11/2019 Confirmed reviews ALL

We had a very good time at the h.. The only issue we had was the AC which didn't work making it very warm and suffocating. We complained but it didnt seem to fix the issue.

Dear Adnan F., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Excellent

Customer review rating 4.5/5

Brendon Solo - 19/11/2019 Confirmed reviews ALL

Great service, beautiful building in a convenient location

Dear Brendan B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

In the Heart of the West

Customer review rating 4.5/5

Michael Couples - 19/11/2019 Confirmed reviews ALL

We had 2 enjoyable days in the heart of Sydneys west staying at the Mercure Rouse Hill. The Hotel is a bright new building with all the facilities you would expect and excellent staff. No problem was too big. Great location next to a historic pub with a great atmosphere and food. We will be back again soon.

Dear Michael Z., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager
Customer review rating 4.5/5

S. F. Friends - 19/11/2019 Confirmed reviews ALL

No problems encountered

Dear Stuart F., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager
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