Mercure Sydney Rouse Hill

Mercure Sydney Rouse Hill

Customer review rating (ALL Rating) 4.7/5 522 reviews

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Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

ALLSAFE approved hotel

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155 ROUSE HILL
Australia

  • SYDNEY:  Rouse Hill Station

  • SYDNEY:  Rouse Hill Station

  • SYDNEY:  Rouse Hill Station

  • By plane

    SYDNEY At 46km / 29 miles

  • By plane

    SYDNEY At 45km / 28 miles

  • By train

    ROUSE HILL At 0km / 0 miles

  • By train

    SCHOFIELDS At 5km / 3 miles

GPS:-33.686426, 150.91976

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE FIDDLER Non contractual photo

A modern food and bar precinct offering quality casual dining and entertainment.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  522 reviews

TripAdvisor Rating  4.5/5  45 reviews

Fantastic & Cozy!

TripAdvisor rating 5.0/5

Dean_Cer Solo travel - TripAdvisor review

What a fantastic funky modern Mercure! So convenient with the fiddlers operation right next door. Rooms were spotless, modern, comfortable and quiet. Great large tv and exceptionally professional and friendly staff. Many thanks to Mr Rizza and all the staff in their support during our disaster work in the Hawkesbury region. Highly recommend this Mercure for a relaxing or business stay. Lots of other shops within walkable distance and car parking on-site makes this stay 5 star and a breeze. Mr dean from Melbourne

Great place to stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very clean and spacious rooms, close to where we needed to be, close to shops/movies

Dear Sarah B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad to hear you found the rooms spacious and clean and that our location suited your needs well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

clean tidy rooms, friendly staff, good location

Customer review rating 4.5/5

Natalie Families - Confirmed reviews ALL

rooms were clean, neat and tidy. The staff were friendly. Pub next door was good and nice breakfast with room service.

Dear Natalie C., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to our elevated hygiene standards with the ALLsafe markers and your kind words for the staff. It is always a pleasure to receive positive feedback. I will share your comments with our team and with our cohorts at The Fiddler. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Very friendly

Customer review rating 5.0/5

Dianne Couples - Confirmed reviews ALL

Our home away from home when coming down to Sydney for medical appointments and to see family.

Dear Diane, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I'm happy to read that your home away from home delivered another great stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Safe journeys and best wishes till next time. Sincerely, Rezz A Guest Experience Manager

Bumpy ride

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I always love to give good ratings but this one has many problems and caused a messy day . It was our wedding day and we booked our 10 rooms months ago. Since some people made their own bookings we had to cancel some and I just needed 3 . I send clear instructions for names , date and room configured but it seemed to be really hard to get things right . A week before the day I checked to make sure all is still ok and it was but update arrived it was all messed up again. People got wrong keys or rooms and things where missing . After our registry wedding we arrived at the hotel and had no cot to lay down our daughter things like moving rooms where time consuming and caused distress and a mess with our equipment too . Staff was still friendly and rooms beautiful and we enjoyed our upgrade but it could have been managed well better .

Dear Meggy F., Firstly, congratulations on your nuptials, I am glad we we were able to be a part of your special day. Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am happy that I was able to fix the issues when I met you the morning after the confusion on check-in. I will stress once more to the team in double, triple, quadruple checking things before completing a task, and appropriate handing over so the communication is seamless even when the room organiser is not present. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager

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Other web-users rate our hotel

  • 193 reviews 9.3/10 Location
  • 421 reviews 8.6/10 Room
  • 379 reviews 8.7/10 Service
  • 217 reviews 8.9/10 Cleanliness
  • 217 reviews 8.5/10 Comfort
  • 105 reviews 9.5/10 Vibe
  • 90 reviews 7.6/10 Amenities
  • 89 reviews 7.3/10 Food

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