Dear James, Thank you for your wonderful review and perfect score of 100/100! We’re delighted to hear that you enjoyed the comfort of our rooms and beds, our convenient location in North West Sydney, and the friendly service provided by our team. We’re thrilled that your first stay with us was such a positive experience and that you found Mercure Sydney Rouse Hill to be an excellent choice. We look forward to welcoming you back again soon! Kind regards, Hotel Manager Ejay

Dear Dani, Thank you for your lovely review and for rating your experience 90/100. We’re delighted to hear that you enjoyed our beautiful rooms, facilities, friendly staff, and convenient location. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to Mercure Sydney Rouse Hill for another comfortable stay. Kind regards, Hotel Manager Ejay

Dear Andrew, Thank you for taking the time to share your feedback and for choosing Mercure Sydney Rouse Hill for your business stays. We’re delighted to hear that you enjoy our convenient location, seamless check-in process, and clean, quiet, and comfortable rooms. It’s also wonderful to know that you continue to enjoy the food at The Fiddler. We’re pleased that booking through the ALL Accor app and selecting your preferred room has become an easy and straightforward experience for you. Your continued support means a great deal to our team. Thank you once again for your kind words. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Hotel Manager Ejay

Dear Michelle, Thank you for taking the time to share such lovely feedback about your stay at Mercure Sydney Rouse Hill. We’re delighted to hear that you had a comfortable stay and enjoyed our cosy beds, friendly service, and the convenience of having delicious meals from The Fiddler delivered straight to your room. It’s wonderful to know that these little touches helped make your experience enjoyable. We also appreciate you bringing the towel situation to our attention. We sincerely apologise for the inconvenience of having to request additional towels during your stay. We understand the importance of having everything prepared according to the number of guests in the room, and we will share your feedback with our housekeeping team to help ensure this is addressed for future stays. Thank you again for your valuable feedback and for giving us a perfect rating despite this small oversight. We truly appreciate your support and hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay soon. Kind regards, Hotel Manager Ejay

Dear Mathew, Thank you for your continued support and for choosing Mercure Sydney Rouse Hill for your regular stays. We truly appreciate your loyalty and are pleased to hear that you find our hotel clean and comfortable. We appreciate your feedback regarding the complimentary bottled water and the suggestion for a cold drinking water outlet near the ice machine. Your comments are valuable to us, and we will share them with our team for consideration. We look forward to welcoming you back and making your future stays even more enjoyable. Kind regards, Hotel Manager Ejay

Dear Calla, Thank you for your lovely feedback and for choosing Mercure Sydney Rouse Hill. We’re delighted to hear you enjoyed our modern facilities, cleanliness, convenient location, and friendly team. We also appreciate your feedback regarding the bathroom lighting and will take this into consideration as we continue to improve our guests’ experience. We look forward to welcoming you back again soon! Kind regards, Hotel Manager Ejay

Dear Nicole, Thank you for your wonderful review and for choosing Mercure Sydney Rouse Hill for your second stay. We’re delighted to hear that you once again enjoyed our beautiful rooms, friendly team, and delicious food at The Fiddler. We also sincerely apologise for your earlier experience with the pool and appreciate you sharing your feedback. Your comments are valuable to us as we continue to improve our guest experience. Thank you for your continued support and kind words. We look forward to welcoming you back for another memorable stay! Kind regards, Ejay Hotel Manager

Dear Scott, Thank you for sharing your feedback and for choosing Mercure Sydney Rouse Hill for your business stay. We’re pleased to know you had a reasonable experience with us and appreciate your recommendation. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Ejay Hotel Manager

Dear Finola, Thank you for your feedback. We’re pleased you enjoyed our clean, spacious rooms, comfortable beds and value for money. We apologise for the temporary restaurant closure and any inconvenience caused by our location. Please note that advice regarding the closure was sent via the Booking.com messaging portal. We appreciate your feedback and hope to welcome you back again. Kind regards, Ejay Hotel Manager

Dear Anthony, Thank you for sharing your feedback and for choosing Mercure Sydney Rouse Hill. We’re pleased to hear that you enjoyed our clean, spacious rooms and convenient location close to local facilities. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Hotel Manager Ejay

Dear Helen, Thank you for sharing your feedback. We’re pleased to hear that you had a comfortable stay and were happy with your accommodation and cleanliness. Regarding the credit card requirement, as your reservation was booked on a prepaid rate, the card used for prepayment must be presented at check-in in accordance with the booking terms and conditions. We apologise for any confusion this may have caused and appreciate your understanding. We hope to welcome you back to Mercure Sydney Rouse Hill in the future. Kind regards, Ejay Hotel Manager

Dear Lisa, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the bed comfortable and our location convenient for your needs. However, we’re sorry to learn that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the pillows and understand how much they can influence a good night’s sleep. We also apologise for the disappointment caused by breakfast being unavailable during the renovations at the Mean Fiddler. We understand how convenient it is to have breakfast options available during your stay, and we appreciate your patience while these works are underway. Thank you also for sharing your thoughts about the pool. We understand that its size may not have been what you expected, and we appreciate you bringing this to our attention. Your feedback is valuable to us, as it helps us better understand our guests’ expectations and identify opportunities to improve the overall experience. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for a more enjoyable visit in the future. Kind regards, Ejay Hotel Manager

Dear Steve, Thank you for taking the time to share your lovely feedback! We’re delighted to hear that our location suited your needs perfectly and that having convenient dining options nearby added to your overall experience. It’s wonderful to know that you found your suite well appointed, clean and refreshed, as we strive to provide a comfortable and welcoming environment for all our guests. We truly appreciate you choosing to stay with us and are pleased that you enjoyed your visit. We look forward to welcoming you back again for another enjoyable stay in the future! Kind regards, Ejay Hotel Manager

Dear Karen, Thank you so much for taking the time to share such wonderful feedback about your stay with us! We’re absolutely delighted to hear that you felt welcomed by our team and that our staff made you feel well looked after throughout your visit. Providing warm, attentive and genuine hospitality is something we take great pride in, and it’s lovely to know that our team’s willingness to assist made such a positive impression. We’re equally pleased to hear that you enjoyed the beautifully decorated room and found it peaceful, quiet and comfortable. We understand how important a relaxing environment and a good night’s sleep are when staying away from home, so it’s especially rewarding to know that the comfort of our beds and pillows exceeded your expectations! Your lovely comment about the pillows certainly made us smile. Feedback like yours is a wonderful encouragement to our entire team and reinforces the importance of the little details that help make a stay memorable. Thank you again for choosing to stay with us and for sharing your experience. We truly appreciate your kind words and look forward to welcoming you back for another comfortable, relaxing and enjoyable stay in the near future! Kind regards, Ejay Hotel Manager

Dear Hamid, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our property and found everything neat, clean and well maintained. It’s especially lovely to know that Anup from our night audit team made such a positive impression and was so helpful during your stay. We understand that travelling with little ones can come with extra needs, and having a caring and supportive team member to assist can make all the difference. We’ll be sure to share your kind words with Anup, as recognition like this means a great deal to our team. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back again soon! Kind regards, Ejay Hotel Manager