Mercure Sydney Rouse Hill
Customer review rating (ALL Rating) 4.7/5 558 reviews
Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD
Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options
Ideal location for all your residential conferencing options at the Fiddler Hotel
Complete residential entertainment options including conferencing, weddings and parties
ALLSAFE approved hotel
Cnr of Commercial Road
2155 ROUSE HILL
SYDNEY: Rouse Hill Station
SYDNEY: Rouse Hill Station
SYDNEY: Rouse Hill Station
SYDNEY At 46km / 29 miles
SYDNEY At 45km / 28 miles
ROUSE HILL At 0km / 0 miles
SCHOFIELDS At 5km / 3 miles
Check-in from - Check out up to
A modern food and bar precinct offering quality casual dining and entertainment.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 2.0/5
Anonymous Families - Confirmed reviews ALL
I always love to give good ratings but this one has many problems and caused a messy day . It was our wedding day and we booked our 10 rooms months ago. Since some people made their own bookings we had to cancel some and I just needed 3 . I send clear instructions for names , date and room configured but it seemed to be really hard to get things right . A week before the day I checked to make sure all is still ok and it was but update arrived it was all messed up again. People got wrong keys or rooms and things where missing . After our registry wedding we arrived at the hotel and had no cot to lay down our daughter things like moving rooms where time consuming and caused distress and a mess with our equipment too . Staff was still friendly and rooms beautiful and we enjoyed our upgrade but it could have been managed well better .
Dear Meggy F., Firstly, congratulations on your nuptials, I am glad we we were able to be a part of your special day. Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am happy that I was able to fix the issues when I met you the morning after the confusion on check-in. I will stress once more to the team in double, triple, quadruple checking things before completing a task, and appropriate handing over so the communication is seamless even when the room organiser is not present. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager
Customer review rating 5.0/5
Sandra W. Couples - Confirmed reviews ALL
Stayed just one night and was extremely comfortable. Very clean and the bed was so comfortable. Very modern. Will be awesome when the new restaurant is built but the breakfast we had in The fiddler was so good Thanks See ya next time
Dear Sandra W., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the rooms clean and comfortable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also looking forward to the exciting changes happening in the Fiddler Entertainment Complex, and I am sure guests will love them too. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
Good location, easy to find
Customer review rating 3.5/5
Scott Families - Confirmed reviews ALL
Nice experience, it would be nice to offer a discount to the Fiddler for patrons of your hotel, like other Accor hotels.
Dear Scott, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback, especially in regards to Victoria, the staff member that checked you in. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. While The Fiddler provides Food and Beverage services to the hotel, it is not part of the hotel - as it is operated as a separate business. They do extend a dining discount to Accor Plus members, Accor Asia Pacific's paid loyalty program; however not to hotel guests at large. Perhaps this program may interest you - you are able to learn more by visiting www.accorplus.com. We have made a note regarding your pillow preference, as we do have a number of flatter pillows available on request. This will be prepared for you for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
TripAdvisor rating 4.0/5
TLH1705 TripAdvisor review
Hotel was quiet and pleasant with good facilities. Disappointed that could not even open balcony door to let in fresh air as it was labeled as being only there for maintenance. Amenities in room no shower cap or face washer but otherwise well appointed and bed very comfortable. We arrived early about midday before room was ready and were directed to use the pool bathroom to freshen up and change. It did contain a shower but there were no towels etc available and we were not offered any towels or toiletries soap etc. I suppose these would have been provided if we asked. The bathroom also did not look like it was serviced there were no hand towels in the dispenser, box with spare box of tissues was on floor - so not up to expectations especially if it is the offering for early arrivals.
Dear TLH1705, Thank you for your review, I am glad you found the hotel quiet and the facilities to your liking. As the hotel does not feature balconies, nor do we promote this as such, the door leading out of your room is not a balcony door. The service egress allows tradespeople easy access to air-conditioning plant and external lighting and fixtures without the need to abseil from the roof, as such it is locked unless required by maintenance. The area you used to freshen up is the pool changing room, and is not usually used as an area for early arrivals. As you had requested an area to freshen up, this was the only private area available. Certainly, we would provide for a towel and toiletries should a guest require. I do apologise for the lack of hand towels, and have noted this to the housekeeping team to increase checks more often and replenish when empty. Should you wish for any additional amenities in room, do not hesitate to contact reception so we may provide anything that may be required. Presently, there is a backlog of toiletries from our suppliers, so I regret to inform you that shower caps are not available. However have been assured by our supplier that this should become available soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
Great place to stay.
Customer review rating 4.5/5
Carey-ann S. Couples - Confirmed reviews ALL
The staff were very friendly. The location is a great place near a restaurant and also not far from other places to visit. The room was very welcoming and comfortable. I would recommend this hotel to anyone.
Dear Carey-Ann S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to our friendly staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
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