ibis Styles Calais Centre 3 stars

Customer review rating (ALL Rating) 4.4/5 1,286 reviews

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Description

Hotel extras

  • Pets are welcome

  • Private and secure car park* (*upon reservation and for a supplement)

  • 3 spacious, bright and equipped seminar rooms

  • A lounge bar and a cozy area, restaurants and brasseries nearby

  • Calais Ville train station 8 min, beach 10 min, Eurotunnel & ferries 15 min

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Styles Calais Centre

46 Rue Royale
62100 CALAIS
France

GPS:50.957748, 1.849369

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SAUVAGE

A space with a cozy and intimate atmosphere. Settle into our comfortable armchairs and enjoy an aperitif. Also enjoy our leisure area, complete with a pool table and foosball table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,286 reviews

Customer review rating 2.5/5

Rosalyn M. Couples - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at reception did not meet your expectations. The attitude you described is certainly not representative of the level of service we strive to provide, and we sincerely apologize for the impression it left. Please be assured that we will discuss your comments with our reception team to better understand what happened and ensure this does not occur again. We also understand how frustrating it must have been to be asked to pay again for your room and your dog's stay when these charges had already been settled in advance. We sincerely regret this misunderstanding. As a gesture of goodwill and to demonstrate how much we value your loyalty, we have credited your ALL – Accor Live Limitless account with 3000 Reward points. We hope this gesture reflects our commitment to your satisfaction. Thank you once again for bringing this matter to our attention. We truly hope you will give us another opportunity to welcome you back and provide you with the warm, attentive service that is usually associated with our hotel. Kind regards,

Customer review rating 3.0/5

Myitzu K. Families - Confirmed reviews ALL

Dear Myitzu K., Thank you for taking the time to share your feedback. I'm really pleased to hear that you enjoyed our location and the food. I'm truly sorry that the service fell short during your stay. I completely understand how frustrating it must have been to wait for simple requests like the bin cover and the extra blanket, and I'm also sorry about your experience at breakfast. This is not the level of hospitality we aim to provide. Thank you for bringing these issues to our attention. I've shared your comments with the team so we can improve, and I sincerely hope we'll have the opportunity to welcome you back and provide you with the experience you should have had. Sincerely, ISABELLE G Front Office Manager

Customer review rating 4.0/5

David G. Couples - Confirmed reviews ALL

Dear David G., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Calais Centre. We are pleased to learn that our hotel met your needs satisfactorily and that you enjoyed a good night's sleep in a comfortable environment. We appreciate your comments about the parking situation. We understand that the initial experience can be challenging and are glad to hear that our hotel parking provided you peace of mind. Your observations regarding the check-in process have been noted; we strive to ensure that the online systems function seamlessly for all guests. It is wonderful to hear that you found the room functional and the breakfast to your satisfaction. We aim to provide a pleasant experience for all our guests and your feedback will help us enhance our services. Thank you once again for your review. We look forward to welcoming you back in the future. Best regards, Isabelle G. Front Office Manager ibis Styles Calais Centre

Customer review rating 5.0/5

Alana J. Families - Confirmed reviews ALL

Dear Alana J., Thank you for your kind feedback regarding our staff and location. We are delighted to hear that our team was able to assist you during your stay. Your satisfaction is very important to us, and we appreciate your recognition of our efforts. Best regards, Isabelle G Front offica Manager ibis Styles Calais Centre

Customer review rating 4.0/5

Tomasz C. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the wait you experienced upon your arrival. At the time, our receptionist was assisting other guests, which unfortunately resulted in the front desk being unattended for a short period. We understand that waiting to receive your room keys after a long journey, especially around 10:00 p.m., was frustrating, and we are sorry for this inconvenience. Please be assured that the security of our premises is important to us, and we take your comments seriously. We will review our procedures to ensure better coverage of the reception area during busy periods. We appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you again under better circumstances. Kind regards, The Management

Other web-users rate our hotel

  • 696 reviews 8.5/10 Location
  • 863 reviews 6.2/10 Room
  • 949 reviews 9.5/10 Service
  • 13 reviews 6.9/10 WiFi
  • 637 reviews 8.9/10 Breakfast
  • 323 reviews 7.4/10 Cleanliness
  • 216 reviews 8.2/10 Vibe

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