ibis Calais Car Ferry 3 stars

Customer review rating (ALL Rating) 4.1/5 845 reviews

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ibis Calais Car Ferry - Image 1
ibis Calais Car Ferry - Image 2
ibis Calais Car Ferry - Image 3
ibis Calais Car Ferry - Image 4
2, rue Greuze, Quartier Beau Marais, 62100 CALAIS, France

Description

Hotel extras

  • Free WIFI throughout the hotel

  • Large free car park

  • Outdoor terrace

  • Bar and restaurant in the hotel

  • A 10-minute walk from the lace museum

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with two single beds

Photo out of - Standard Room with two single beds

The new ibis room features the new Sweet Bed by ibis bedding and offers the ultimate in comfort, with twin beds, desk, Internet, parquet floor, LCD flat-screen TV with all the main channels and a bathroom.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis Calais Car Ferry

2, rue Greuze, Quartier Beau Marais
62100 CALAIS
France

GPS:50.947037, 1.879024

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 55 rooms
  • 6 connecting rooms
  • 55 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • German
  • English
  • French

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Breakfast

  • Buffet

Sports and leisure

Dart board

  • On site

Bowling

  • On site

Dart board

  • Nearby

Bowling

  • Nearby

CAFE BIERE AND CIE

Non contractual photo

  • Non Smoking Area
  • Terrace

Accommodate food

  • Children menu

A pub atmosphere and brasserie cuisine to enjoy with a beer.

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  845 reviews

Customer review rating 4.0/5

Julian A. Business - Confirmed reviews ALL

Dear Julian A., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 5.0/5

Derek S. Couples - Confirmed reviews ALL

Dear Derek S., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.0/5

Amanda G. Couples - Confirmed reviews ALL

Dear Amanda G., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.5/5

Richard H. Couples - Confirmed reviews ALL

Dear Richard H., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

Dear John C., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Dear David E., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.0/5

Julian A. Business - Confirmed reviews ALL

Good location, clean, friendly staff. Good sized room. Decent breakfast.

Dear Julian A., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 5.0/5

Derek S. Couples - Confirmed reviews ALL

Because of traffic problems in England we did not arrive at the hotel until after midnight. We were welcomed and enjoyed a good night’s sleep and breakfast which set us up for our drive to Trier.

Dear Derek S., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.0/5

Amanda G. Couples - Confirmed reviews ALL

Had a lovely one night stay as it is near the ferry terminal

Dear Amanda G., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.5/5

Richard H. Couples - Confirmed reviews ALL

Very convenient, as ever. We have stayed many times. The room is comfortable enough for one or two nights. The breakfast selection is excellent, although this time there were no boiled eggs.

Dear Richard H., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 3.5/5

John C. Couples - Confirmed reviews ALL

good location and comfortable bed, but price has gone up a lot recently.

Dear John C., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 4.5/5

Vicki K. Couples - Confirmed reviews ALL

It met all of our expectations

Dear Vicki K., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.0/5

Margaret H. Couples - Confirmed reviews ALL

V satisfactory

Dear Margaret H., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 1.0/5

Paula H. Families - Confirmed reviews ALL

The hotel has clearly not be refurbished for decades (holes in curtains letting in light??? seriously?). It consequently felt grim. Beds are strange with mattress toppers. No hot water for our stay for which we had a free breakfast. Staff are clearly doing their best and the cleaners are doing a good job. Just the whole experience for me was grim and has put me off IBIS in future whereas i was perfectly happy before.

Dear paula h., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 4.0/5

Michael D. Couples - Confirmed reviews ALL

Arrived in pouring rainstorm, but restaurant not open so had to go back out and get meal in town which was 10 minute drive

Dear Michael D., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 1.5/5

Adam R. Couples - Confirmed reviews ALL

On arrival was informed no hot water. Was not offered any free breakfast or discount. Very disappointed as was badly needing a hot shower. Location convenient for ferry at least

Dear Adam R., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 4.5/5

Susan Z. Families - Confirmed reviews ALL

Same as above.

Dear Susan Z., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.5/5

Ruth P. Couples - Confirmed reviews ALL

The directions were clear and the hotel easy to find. A very helpful réceptionniste gréement us. The room was comfortable and clean.

Dear Ruth P., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 0.5/5

Jaime A. Solo - Confirmed reviews ALL

Receptionist with a no care attitude, no hot water, how can a hotel have no hot water, I understand that equipment can stop working what I do not accept is paying the normal price and the hotel, receptionist didn't offer any type of compensation to minimise the lack of hot water. I'll never stay again at This hotel.

Dear Jaime A., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 2.0/5

Hazel G. Families - Confirmed reviews ALL

We stay at this hotel regularly and are always happy with the service we receive. However this stay was a disapointment as there was no hot water so we could not shower. That was explained as soon as we checked in and I was told we would receive a discount on the room. I had paid in full prior to arriving but as yet I have not received the promised discount credit. I understand that issues occur and totally understand that the water was being fixed as quickly as possible. It is the fact that the promised discount has not been credited to my account that I am disappointed with.

Dans ce cas, tu peux lui expliquer que, puisque le paiement initial a été effectué en ligne, vous n’avez pas accès à ses coordonnées bancaires et avez besoin d’un moyen de paiement pour lui verser la remise. Je te propose cette réponse en anglais, professionnelle et chaleureuse : Dear G., Thank you for your patience, and please accept our sincere apologies for the delay in processing your discount. As your original payment was made online through the booking platform, we do not have access to your card details and are therefore unable to issue the refund directly to your original payment method. We would be happy to arrange the payment of your discount as soon as possible. Could you please let us know if you have an alternative preferred method of receiving the refund? We will do our best to arrange the payment promptly. You can send us your credit card numbers with the expiration date, or call us directly to communicate them by phone. Thank you again for your continued loyalty and understanding. We sincerely apologise for the inconvenience and appreciate your patience. Euphémie

Customer review rating 0.5/5

Omiete D. Business - Confirmed reviews ALL

I received an email the day before check in about a hot water issue at the hotel and I responded immediately to request that if it had not been resolved by the next day that I should be transferred to another Ibis near by which they responded to in agreement. However, by the next day I had to contact them twice before my booking was moved and they insisted on moving me to the Holiday Inn in Calais which I protested against as it is not part of the All group. They insisted that this was the only option and they shared management with this hotel. On arrival the room was very dated with filthy carpets, broken furniture and a very cold room. It was a truly horrible experience

Dear Omiete D., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 2.0/5

David M. Couples - Confirmed reviews ALL

Firstly we were informed by a poster in the hotel that there was no hot water. We assumed it was a temporary issue & would be resolved before leaving. Unfortunately it wasn't & we were unable to shower before our onward journey.The water wasn't tepid it was cold making a shower unpleasant. Secondly when we went to check in the receptionist asked for payment when I was sure it had been paid via the website. The young lady repeated what we owed & didn't check her screen. We proceeded to try & find a copy of our receipt.After producing it she glanced at her screen & said she had found it...She did apologise however feel that if we hadn't pursued it she would have taken a second payment from us. I asked the same lady if she could book a taxi for the following morning to the ferry port which she agreed to do. Feeling a bit uneasy after out previous experience ,early the following morning I went & asked at the reception desk to confirm a taxi had been booked. A different receptionist told me it hadn't. She was helpful & booked it for us. I would like to say our room was pleasant & clean. It was a shame it was marred by the other issues.

Dear Mr M., Thank you for taking the time to share your feedback with us. First of all, please accept our sincere apologies for the inconvenience caused by the lack of hot water during your stay. We understand how frustrating it must have been, especially as you were preparing for the next leg of your journey. We are also very sorry for the confusion regarding your payment at check-in. Our team should have verified the booking details before asking you to pay again, and we apologise for the unnecessary stress this caused. Finally, we regret that your taxi reservation was not made as agreed. We understand that this added to your concerns, particularly after the earlier experience, and this is certainly not the level of service we aim to provide. We are pleased to hear that you found your room pleasant and clean, although we sincerely regret that these other issues affected your overall experience. Your feedback is important to us, and we will share your comments with our team to help us improve our service. Once again, please accept our apologies, and thank you for bringing these matters to our attention. Best regards. Euphémie

Customer review rating 2.5/5

Ariane M. Couples - Confirmed reviews ALL

Difficult to give a high rating when one does not have warm water. At the same time it is probably unfair, as everything else was fine, breakfast was superb !!

Dear Ariane M., Thank you for taking the time to tell us about your experience at the ibis Calais Car Ferry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Euphémie

Customer review rating 5.0/5

Richard T. Couples - Confirmed reviews ALL

Location wise it was great being so close to the ferry port for leaving the next day. Facilities were great and room was comfortable. Considering the price this was a really good hotel

Dear Richard T., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Customer review rating 4.5/5

Daniel V. Families - Confirmed reviews ALL

Even though hotel had no hot water, reception handled the situation very well and kindly offered a refund €20. Probably this hotel needs to be renovated but the staff and cleanliness made it an agréable stay. Also has EV charger on site.

Dear Daniel V., We very much appreciate your comments regarding your stay at the ibis Calais Car Ferry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Euphémie

Other web-users rate our hotel

  • 586 reviews 8.9/10 Location
  • 989 reviews 5.7/10 Room
  • 725 reviews 8.7/10 Service
  • 8 reviews 8.1/10 WiFi
  • 549 reviews 4.5/10 Comfort
  • 443 reviews 8.1/10 Breakfast
  • 443 reviews 6.4/10 Cleanliness
  • 171 reviews 2.5/10 Amenities

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