ibis Calais Car Ferry Hotel 3 stars

Special thanks to the young man on Reception who was extremely helpful. Don't know his name.

This is a warning to anyone thinking of booking and paying on the Accor website: I booked on the Accor website, which stated quite clearly that it was possible to cancel at any time up to the night before. When I did cancel, it was virtually impossible to obtain a refund. The lady in Customer service tried her best to to help, but was unable to as the system would not let her. I was told that I must deal directly with the hotel (the same thing happened with the Ibis in Les sables d'Olonne, where is had to take time out of my holiday and drive to the hotel to get an envelope stuffed with cash!!!). This was both frustrating, time-consuming and highly inconvenient. Furthermore, although I re-booked the Ibis Calais Car Ferry, the hotel had cancelled that booking as well, so when I arrived at 23.00 I did not have a room!! I complained to customer service and requested some compensation in the form of a voucher to be used next time I booked and was given some nonsense that it was "nothing to do with customer service", even though I had booked on the Accor website. You have been warned - approach this company with the utmost caution. Despite some very friendly and helpful staff, their booking system and customer service stink!

My car broke down in Paris, Stayed at IBIS in Paris. tried to get calais to change my booking to the Paris IBIS but was told that as a no show the booking was cancelled with no refund,Bearing in mind the stay at IBIS Paris was on the same day, Your Calais manager was very abrupt and un cooperative,

This was an overnight stop following Eurotunnel from the UK (before continuing our journey by car to Germany). It was a practical stop and we did not spend much time at the hotel. The room was small and a little 'tired' looking but the hotel had everything we needed... and was good value for money. Your staff were friendly and helpful. I appreciate the fact that my request for a quiet room was granted.

Comfortable bed but the room was extremely hot

Quiet room with comfortable beds. Safe parking. Ideal for stopover and early start. Note that there is some good and interesting street art about 10 minutes walk away. Also a multi socket extension was provided - very useful for charging phones nearer to the bed.

Just an overnight stay before heading back to the UK , we always use Ibis wherever we can do it's a brand we know , we used the restaurant after along drive the good was good and reasonably priced , the young lady waiting on was very good and very helpful , the only downside is the hotel could do with air-con

Our first room 101 was dirty and smelt of mould. Friendly staff cannot mask a hotel in desperate need of a refurbishment. Carpets disgusting and after three wonderful weeks in France this was a sad goodbye.

Delighted to find everything more or less as normal, apart from some changes due to the current situation. A perfect stopover hotel stay as always.

Great location and right outside of restaurants. Really convenient.

As described on website and in pictures, and close to the Channel Tunnel entrance. Comfortable room, nice restaurant at very reasonable prices. Good service. Will happily stay here again when the opportunity next arises.

Easy to find, quick and easy check-in in. Friendly staff. Decent simple dinner menu. Rooms are adequate for a stop over. Reasonable choice at breakfast. What more does anyone need.

Hotel clean but small rooms, impression of old and not well maintained overall. Breakfast not at standard of other Ibis, just ok

As helpful and well run as ever. The staff were very careful with the added precautions but despite this were as friendly and attentive as ever.

This hotel always has helpful and pleasant staff. Our room was clean and comfortable, although next time I'll request a room that is not adjacent to the car park on the ground floor (too much noise and too many people smoking, including staff.)