ibis Calais Car Ferry Hotel 3 stars

Very friendly reception, very good location, rooms very outdated. Noise from eletric heating on wall.

Unfortunately after a very long drive and crossing I encountered the Ibis car ferry hotel. The place is generally very grubby and rundown, thus hotel really does not fit the standards of the Accor Group. I was oribginally booked to stay the night in the Mercure Orleans but realise I would have another 4-5 hours driving after a day i the car. Enough. Sadly by the time I arrived no posibility of food at the hotel, the ectionist gave me a brochure of alocal Pizza joint but by the tim ethat I found the phone number online too late. To bed hungry

The two rooms we had were pleasant and quiet. Comfortable beds. But rooms 001, 002 were very tired. Not quite up to your standard

The only thing was the restaurant was closed and we were hoping for a nice meal

Arrive weary at the hotel after a long drive only to find on site restaurant closed. We had not been notified of this. We then had to return to our vehicle and hunt for somewhere to have dinner. We would appreciate some form of recompense on our next booking!

Stayed at this hotel a few times before the virus, but this time no resturant for meals ,no cooked breakfast,the fruit was rotten and it cost me 9-90 for 2x coffee and cake that's nearly £10 sterling,also no drinks in the room coffee etc,never again don't blame it all on the virus

Tired after long drive. Restaurant not open on Sunday night (O.K. it was the end of September, but indication when I booked would have helped.

GOOD

Special thanks to the young man on Reception who was extremely helpful. Don't know his name.

This is a warning to anyone thinking of booking and paying on the Accor website: I booked on the Accor website, which stated quite clearly that it was possible to cancel at any time up to the night before. When I did cancel, it was virtually impossible to obtain a refund. The lady in Customer service tried her best to to help, but was unable to as the system would not let her. I was told that I must deal directly with the hotel (the same thing happened with the Ibis in Les sables d'Olonne, where is had to take time out of my holiday and drive to the hotel to get an envelope stuffed with cash!!!). This was both frustrating, time-consuming and highly inconvenient. Furthermore, although I re-booked the Ibis Calais Car Ferry, the hotel had cancelled that booking as well, so when I arrived at 23.00 I did not have a room!! I complained to customer service and requested some compensation in the form of a voucher to be used next time I booked and was given some nonsense that it was "nothing to do with customer service", even though I had booked on the Accor website. You have been warned - approach this company with the utmost caution. Despite some very friendly and helpful staff, their booking system and customer service stink!

My car broke down in Paris, Stayed at IBIS in Paris. tried to get calais to change my booking to the Paris IBIS but was told that as a no show the booking was cancelled with no refund,Bearing in mind the stay at IBIS Paris was on the same day, Your Calais manager was very abrupt and un cooperative,

This was an overnight stop following Eurotunnel from the UK (before continuing our journey by car to Germany). It was a practical stop and we did not spend much time at the hotel. The room was small and a little 'tired' looking but the hotel had everything we needed... and was good value for money. Your staff were friendly and helpful. I appreciate the fact that my request for a quiet room was granted.

Comfortable bed but the room was extremely hot

Quiet room with comfortable beds. Safe parking. Ideal for stopover and early start. Note that there is some good and interesting street art about 10 minutes walk away. Also a multi socket extension was provided - very useful for charging phones nearer to the bed.

Just an overnight stay before heading back to the UK , we always use Ibis wherever we can do it's a brand we know , we used the restaurant after along drive the good was good and reasonably priced , the young lady waiting on was very good and very helpful , the only downside is the hotel could do with air-con