- easy reservation on the hotel site - easy check in, friendly attendant - clean room - TV did not work - phone and computer did not charge overnight

Alles was in order

Good.

My first night was fine, however when I returned to the hotel late for the second night I found that there were no towels in the bedroom. The used towels were taken away and not replaced with any towels. As all the reception was closed the only option we had was to beg another customers to let us have a towel. We had extra towels for the third night.

When we entered our room there were large puddles on the floor near the walls. We mentioned this to the lady on reception and were given extra towels to mop up the water. The lady was helpful but told us that there were no other family rooms available so she couldn't move us.

We won't come back as the level of damps is too high. Windows and walls. No access to the carpark due to the absence of staff. The breakfast was very good. We felt that the room was not welcoming

very good contact with the hotel reception

We were very tired after a long drive but we're very well looked after as soon as we entered the hotel.

Booked this hotel as it advertised secure parking which we required as we arriving late at night and carrying bikes on the rear of my car. I emailed the hotel direct and asked to reserve a space and received a reply to say i just needed to pay on arrival. Upon arrival there were no parking spaces, the car park seemingly full and not just with hotel guests. The receptionist did her best to sort a space for us by moving her car from the spot she was parked in), but someone who initially claimed to be the hotel direcor (but turned out to be just a guest) took offence at that and became quite aggressive. As we did not feel safe at the hotel and our car and bikes were most certainy not safe we decided to just drive on to our final destination some 4 hours away...arriving very tired at 2.30 in the morning, which was not the best start to a holiday. The hotel reception also smelled of wet dog which was not a pleasant greeting.

The Good: friendly efficient check in. Ample free parking. Comfortable bed, good shower and excellent value for money breakfast. Less good: although clean, the room was rather tired, bulbs missing, drain odour from the bathroom. Fine for what we paid.

We arrived late thanks to the Eurotunnel being delayed. The check-in machine was out of order, thankfully there was a member of staff to let us in. At about 5:30am the fire alarm went off and we all had to leave the hotel. There was no-one from the hotel directing people. Some seemed to be returning to rooms before the alarm was turned off, some didn’t seem to know what to do or where to go. Needless to say it was a false alarm, presumably set off by someone preparing the breakfast. 4 hrs sleep is not enough particularly when you have 2 children with you. There was no-one the next morning at reception to talk to so we just left, having prepaid.

We booked two rooms for the family to break our journey back to the UK. We've stayed in Ibis Budget hotels before and they've been basic but clean. The Ibis budget in Boulogne is basic but not clean. In both rooms, mould was growing in the window frames, in the wallpaper near the window and in the wallpaper in various corners around the room. There was also mould in the sealant and grout in the bathroom. The flooring was worn and needed replacement. We put up with it but will not be going back.

There are two Ibis Hotels With the same description here; do not confuse them. The one in Boulevard Daunou is dreadful, this one in Boulevard Diderot is very good. The staff are particularly helpful and the limited menu is well prepared.

We have stayed at this budget hotel many times, entering and leaving France. It has been adequate for our needs. However this year will be the last. On arrival I was made to pay an extra 15 euros as the receptionist said her computer showed I had not paid the full amount when booking. My receipt showed otherwise. She told me to contact Accor about it. Three months later I am still trying to get a refund from Accor (the principle is important not the amount). Their customer services and complaints department are totally inefficient. I have repeatedly phoned and emailed and they do nothing. As for the hotel ; we have coped with school parties being there (children roaming corridors) and one year almost the whole building was occupied by the police working in Calais but I can not bear the dreadful smell of sewage which now seems to be acceptable in the bathroom. I had to stick my head out of the window in order not to be sick. To be fair some staff are friendly and helpful, not the receptionist I had to deal with. This is the first time I have ever written such a review but it has been a frustrating experience and one not over yet!

poor reception service, noisy & the room smelt of cigarettes we were told at 4pm it was the last double room available, maybe the only one at that time stayed there twice before but this time the welcome & room were below the standards set by accor