ibis budget Boulogne Sur Mer Centre les Ports 2 stars

Dear Charlotte, Thank you for taking the time to share your feedback following your recent stay at Ibis Budget Boulogne-sur-Mer Centre Les Ports. I appreciate your comments. I'm glad to hear that our hotel was ideal for your short stay and that you found it to be clean. Maintaining a clean and comfortable environment for our guests is one of our top priorities. I understand that the lack of an elevator was a disappointment. Please accept my apologies for any inconvenience caused. As a budget hotel, we aim to provide essential amenities and services at an affordable price. However, I will make note of your feedback regarding the absence of a lift and share it with the relevant team for future considerations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Riantsoa, Reception

Dear Pieter W., Firstly, please accept my sincere apologies for the inconvenience you experienced upon arrival. It is certainly not the standard we strive to uphold, and I'm sorry to hear that your bed was wet. I'm glad to hear that our team was able to promptly provide you with a new room, but I understand the inconvenience of having to move your belongings to a different floor. I appreciate your understanding and patience in this situation. Your feedback is valuable to us as it helps us identify areas for improvement. I will make sure to share your comments with the relevant teams to address the issue and ensure it does not happen again in the future. On a positive note, I'm pleased to hear that you found the breakfast to be very good. We aim to offer a satisfying and diverse breakfast experience to our guests. Once again, I apologize for the inconvenience you experienced during your stay. I hope that this isolated incident will not deter you from staying with us again in the future. We would appreciate the opportunity to provide you with a much better experience on your next visit. Thank you for your understanding and for choosing Ibis Budget Boulogne-sur-Mer Centre Les Ports. Best regards, Riantsoa, Reception

Dear Mercedes, First and foremost, I apologize for any inconvenience you experienced during your stay. I'm sorry to hear that you found our hotel to be weathered and shabby. We strive to maintain a clean and well-maintained environment for our guests, and I apologize if we fell short of your expectations on this occasion. I apologize for any miscommunication regarding the absence of elevators. I understand that it would have been more convenient for you and your friend to have a room on a lower floor. Please accept my apologies for any difficulties you encountered while carrying your suitcases. I'm sorry to hear about the broken shower heads in both showers and the condition of the curtains in your room. Your feedback is important to us, and I will make sure to share it with our maintenance team for immediate attention and improvement. I understand your preference for a more comfortable stay and the willingness to pay a bit more for it. We have different hotel options within the Ibis family that may better suit your needs in the future. Once again, I apologize for the inconveniences you experienced during your stay. I appreciate your feedback, as it allows us to address areas that need improvement. I hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future. Thank you for choosing Ibis Budget Boulogne-sur-Mer Centre Les Ports. Best regards, Riantsoa, Reception

Dear Arlette, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments regarding our convenient location and secure parking. We apologize for any inconvenience caused by the condition of the room. We take your feedback seriously and will address the issues you mentioned with our maintenance team to ensure that they are resolved promptly. Regarding the towels, we apologize if they did not meet your expectations. We will review our towel inventory to ensure that they are of suitable size and quality for our guests. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Riantsoa Reception