ibis budget Boulogne Sur Mer Centre les Ports 2 stars

Bad service and dirty place

Service exceeded expectations

Firstly you need to show actual pictures of the hotel, so people don’t arrive with expectations of a ‘budget hotel’. Rude encounter with your receptionist. Even though your website stated English/French as a language for the hotel, we were immediately cast as outsiders for our basic French. Your re receptionist repeatedly barked at us for instructions in French to the point we had to get help from a fellow hotel guests to translate for us. Your receptionist then proceeded to give us directions to our room in English despite telling us they do not under English. We then struggled to get any car parking information from your staff, so ended up parking at the train station. We were made to feel that unwelcome that we actually cancelled the second night stay and went to another Ibis in Coquelles. Had your receptionist that dealt with our cancellation the next day been on reception the night before we would have probably stayed a second night, he was incredibly helpful. Worst Ibis Budget we have stayed in to date!

Booked this hotel as it advertised secure parking which we required as we arriving late at night and carrying bikes on the rear of my car. I emailed the hotel direct and asked to reserve a space and received a reply to say i just needed to pay on arrival. Upon arrival there were no parking spaces, the car park seemingly full and not just with hotel guests. The receptionist did her best to sort a space for us by moving her car from the spot she was parked in), but someone who initially claimed to be the hotel direcor (but turned out to be just a guest) took offence at that and became quite aggressive. As we did not feel safe at the hotel and our car and bikes were most certainy not safe we decided to just drive on to our final destination some 4 hours away...arriving very tired at 2.30 in the morning, which was not the best start to a holiday. The hotel reception also smelled of wet dog which was not a pleasant greeting.

The good: the welcome, the parking, the bed, the shower, the breakfast. Not so good: although clean the bathroom had a drain smell that did not dissipate after use

Very poor. Having booked specifically as you offered secure parking for our car as we had bikes on the back of the car and not safe to park on the road. Emailed and requested a space as arriving late at night and was told I would just have to pay on arrival. On arrival car park was full and when the lady behind the desk offered to move her car we were threatened by someone who claimed to be the hotel director (turns out he was just a guest)and told we couldn’t park there and to use the street. As we felt threatened and were not sure our car and bikes were safe from damage by the above guest we did not stay at the hotel. The reception area was dirty and also smelled of wet dog so goodness knows what the rooms were like.

The Good: friendly efficient check in. Ample free parking. Comfortable bed, good shower and excellent value for money breakfast. Less good: although clean, the room was rather tired, bulbs missing, drain odour from the bathroom. Fine for what we paid.

Good value, low budget hotel. Reasonable breakfast for the price. Some rooms have blanked out windows ( views onto walls or pavements, but they do open). Large bathroom, small room! A shower would be better than the bath. All in all you get what you pay for. Gated car park costs €4.

Ok breakfast, good room, good shower, I'm satisfied

We arrived late thanks to the Eurotunnel being delayed. The check-in machine was out of order, thankfully there was a member of staff to let us in. At about 5:30am the fire alarm went off and we all had to leave the hotel. There was no-one from the hotel directing people. Some seemed to be returning to rooms before the alarm was turned off, some didn’t seem to know what to do or where to go. Needless to say it was a false alarm, presumably set off by someone preparing the breakfast. 4 hrs sleep is not enough particularly when you have 2 children with you. There was no-one the next morning at reception to talk to so we just left, having prepaid.

We booked two rooms for the family to break our journey back to the UK. We've stayed in Ibis Budget hotels before and they've been basic but clean. The Ibis budget in Boulogne is basic but not clean. In both rooms, mould was growing in the window frames, in the wallpaper near the window and in the wallpaper in various corners around the room. There was also mould in the sealant and grout in the bathroom. The flooring was worn and needed replacement. We put up with it but will not be going back.

Friendly staff, decent room and good breakfzst

While the receptionist was lovely and very helpful, the room and accesses we so dirty we didn't even end up staying and just paid to get an early shuttle train home. There was no lift to access our second floor room. The room (for 4) had a single bunk over the double as in the photos but the window opened fully into the room which meant for a child to get up and down it was dangerous. The room stank of damp and was sticky. The photo's we had seen on the accor weren't even of the hotel we had booked.

Location good for Boulogne and good to have a family room for 4 but no hot water to shower! I know it is a budget hotel but it’s 2019 so hot water ought to be available

There are two Ibis Hotels With the same description here; do not confuse them. The one in Boulevard Daunou is dreadful, this one in Boulevard Diderot is very good. The staff are particularly helpful and the limited menu is well prepared.