ibis budget Dunkerque Grande Synthe 2 stars

Customer review rating (ALL Rating) 3.4/5 510 reviews

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Rue de la Porte de Lille, 59760 GRANDE SYNTHE, France

Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Our accommodation(s)

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
France

GPS:51.007301, 2.310909

Telephone
Fax +33 3 61 44 83 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  510 reviews

TripAdvisor Rating  3.2/5  437 reviews

No hot water, awful.

TripAdvisor rating 1.0/5

Megan N TripAdvisor review

Worst ibis I’ve ever stayed in. Completely dated and dusty, stank of cigarettes. Stains everywhere. The front door handle to the hotel was missing. Receptionist wasn’t very welcoming, no information about breakfast that we had booked, when we asked we were told it was served from 6-9am, we ended up not bothering based on the look of the breakfast area. No hot water!! Couldn’t shower because the water was ice cold in both the shower and sink. Dirty waxy earbuds had been left in the room and not cleaned, vile. Our blind was broken so they had attached a clothes hanger as a makeshift way to close the blind which did not then close fully. I would not stay here again.

Dear Megannicola, Thank you for taking the time to share your experience during your recent stay with us. I sincerely apologize for the issues you encountered, as they do not reflect the standard we strive to maintain at ibis budget Dunkerque Grande-Synthe. I regret to hear that you faced problems with the hot water supply and the overall cleanliness of your accommodation. Your comments regarding the condition of the room and the breakfast area have been duly noted, as they are essential for our continuous improvement. I understand how important these aspects are for a comfortable stay. Moreover, I apologize for the lack of a welcoming reception experience. Each guest deserves a warm and informative check-in process, and it is disappointing to learn we fell short in this regard. Your feedback will be shared with the team in order to enhance our service. Thank you once again for your valuable insights. We hope to provide a better experience should you choose to stay with us in the future. Best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 0.5/5

Julie S. Families - Confirmed reviews ALL

Hej, we ordered online our rooms at too high tariffs with breakfast and the lady at the check in promised us some breakfast. We did not get the promised stuff unfortunately and had to make some brioches in 2 seconds before our bus left. For the amount of money paid we had to make our own bed… we had bad cushions, bad mattress… super dissatisfied for rooms at 90 euro the night.

Dear Julie S., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced concerning breakfast, as well as the comfort of your bedding. It is important to us that our guests feel satisfied with their accommodations, and I regret that we did not meet your expectations in this instance. I appreciate your comments, as they will be taken into consideration to enhance our service quality in the future. Thank you for your understanding, and I hope you will consider staying with us again. Best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 2.5/5

Natalia B. Families - Confirmed reviews ALL

Check in lovely , location lovely , parking for free was great, room was as expected except just the double bed was made up but got the additional bedding from the reception. We had toilet rolls but no soap. My most frustrating bit was that people were smoking around us and the smoke came into our room. My child had asthma so it was not great , additional there was no smoke alarm in the room. It was quiet over night so we didn’t notice any other people staying there.

Customer review rating 5.0/5

Chris H. Solo - Confirmed reviews ALL

Good location, friendly staff, thank you.

Customer review rating 2.5/5

Howard M. Couples - Confirmed reviews ALL

Hotel very outdated in urgent need of refurbishment

Dear Howard M., Thank you for your feedback regarding your recent stay. We acknowledge your comments on the condition of the hotel and appreciate your perspective. Your insights are valuable as we continually strive to enhance our guest experience. Goodbye and best regards, ibis budget Dunkerque Grande-Synthe

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Other web-users rate our hotel

  • 147 reviews 8.6/10 Location
  • 442 reviews 3.4/10 Room
  • 323 reviews 8.1/10 Service
  • 8 reviews 2.4/10 WiFi
  • 268 reviews 2.4/10 Comfort
  • 189 reviews 3.6/10 Cleanliness
  • 142 reviews 4.6/10 Breakfast
  • 94 reviews 1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.