ibis budget Dunkerque Grande Synthe 2 stars

Customer review rating (ALL Rating) 3.4/5 515 reviews

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Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Our accommodation(s)

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
France

GPS:51.007301, 2.310909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  515 reviews

Customer review rating 3.0/5

Maire V. D. M. Couples - Confirmed reviews ALL

The hotel was exactly as expected based on the price. They are in the middle of doing upgrades, for now it is a bit tired. The room was clean and that’s the most important thing. The bathroom is tiny and we were (positively) amazed by the amount of water that came out of the shower head!

Dear Maire V. D. M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that the cleanliness of your room met your expectations. We acknowledge that our hotel is currently undergoing upgrades, and we appreciate your understanding during this transition. Your comments regarding the bathroom size will certainly be noted as we continue to enhance our facilities. We hope to provide an even better experience on your next visit. Goodbye and best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 4.5/5

Joan B. Couples - Confirmed reviews ALL

Chose this hotel as it was close to the main route from the Eurotunnel to The Netherlands. From the outside, we wondered if we had made a good choice as the exterior looked shabby. We were warmly welcomed and our room was clean and comfortable despite the hot temperatures! We needed to leave very early next morning and were offered a coffee to take on our journey, which was very kind (and just what we needed!)

Dear Joan B., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that our location was convenient for your travel plans and that you found our team welcoming. It is also wonderful to know that you appreciated the cleanliness and comfort of your room. We acknowledge your comments about the exterior and will take them into consideration for future improvements. Thank you again for your review, and we hope to welcome you back on your next journey. Best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 0.5/5

Emily U. Families - Confirmed reviews ALL

We had a terrible stay as the room was dirty and smelt so strongly of smoke. We alerted the member of staff who came up and agreed it smelt of smoke, but said they were fully booked. Our clothes and pjs smelt awful the next day. The only refund feature was the car charging!

Dear Emily U., Thank you for your feedback regarding your recent stay. I sincerely apologize for the condition of your room and the unpleasant smell you experienced. We strive to maintain high cleanliness standards and your comments will be reviewed with our team. I appreciate you bringing this to our attention, and I regret that we could not accommodate your needs during your visit. Please be assured that your feedback is valuable in helping us improve. Goodbye and best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 0.5/5

Gregory L. Friends - Confirmed reviews ALL

Absolutely horrendous place, room was terrible, mould in the shower, toilet seat hanging off, no blind on the window, what looked like spots of blood on the duvet cover, never again, an absolute rip, stay away

Dear Gregory L., Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations, particularly concerning the cleanliness and maintenance of your room. Your comments will be noted for future improvements to enhance our services. Goodbye, ibis budget Dunkerque Grande-Synthe

Customer review rating 1.5/5

Steven B. Friends - Confirmed reviews ALL

Found the price of the room expensive for what it offered. Stayed in Ibis Budget before and this was very poor in comparison. Small room, shower cubicle allowing water to spread over toilet floor too easily. The whole shower/toilet area felt like something out of an old motorhome. Very noisy hotel with banging of doors till late at night and very early in the morning. The breakfast selection was very poor. Orange juice machine had run out, empty orange juice carton on the side, apple selection was running slow, half the cofffee slection in the machine was unavailable. Very poor selection of fruit, only apple and oranges. Slices of bread on offer but no toaster. No spoons for yoghurt.

Dear Steven B., Thank you for sharing your feedback regarding your recent stay with us. I regret to learn that your experience did not meet your expectations, particularly concerning the room size and the condition of the shower facilities. Your comments about the noise levels are also noted, as we strive to maintain a comfortable atmosphere for all our guests. I apologize for the inconvenience you encountered during breakfast. We aim to provide a varied selection, and I appreciate your insights on the items that were unavailable during your visit. Your observations will be taken into consideration as we continually seek to enhance our services. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to serve you better in the future. Best regards, ibis budget Dunkerque Grande-Synthe

Other web-users rate our hotel

  • 147 reviews 9/10 Location
  • 455 reviews 3.1/10 Room
  • 327 reviews 8.1/10 Service
  • 7 reviews 2.6/10 WiFi
  • 278 reviews 2.2/10 Comfort
  • 195 reviews 2.5/10 Cleanliness
  • 142 reviews 4.3/10 Breakfast
  • 92 reviews 1.1/10 Amenities

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