ibis budget Dunkerque Grande Synthe 2 stars

Customer review rating (ALL Rating) 3.4/5 503 reviews

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Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Our accommodation(s)

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
France

GPS:51.007301, 2.310909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  503 reviews

Customer review rating 0.5/5

Kelly D. Friends - Confirmed reviews ALL

Booked in April. Arrived and given key to an already occupied room then given a room without the number of beds required. No other rooms available. Left and had to find another hotel as they could not arrange with the nearest Ibis. SHOCKING.

Customer review rating 1.0/5

Tina S. Solo - Confirmed reviews ALL

Dead bugs, plastic matress cover of some sort, room too warm

Chère Tina Schmueling, Nous vous remercions pour vos commentaires concernant votre récent séjour. Nous regrettons d'apprendre que votre chambre n'a pas répondu à vos attentes en termes de propreté et de confort. Vos observations concernant l'état de la chambre seront examinées avec notre équipe afin de garantir que nous maintenons nos normes. Au revoir et meilleures salutations, ibis budget Dunkerque Grande-Synthe

Customer review rating 0.5/5

Catherine B. Friends - Confirmed reviews ALL

Worst hotel i've stayed in. Dated Dirty Unfriendly staff Room not cleaned during whole stay so no clean towels and ran oit of toilet paper Dirty sheet on bed

Bonjour Madame B., Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas répondu à vos attentes. La propreté et le confort de nos clients sont pourtant une priorité pour nous, c’est pourquoi nous prenons votre remarque très au sérieux. Après vérification auprès de notre service d’étage, il apparaît que lors du premier passage de la femme de chambre, le panneau « Ne pas déranger » était affiché sur votre porte, ce qui ne nous a malheureusement pas permis d’intervenir dans la chambre à ce moment-là. Concernant le manque de serviettes propres et de papier toilette, nous regrettons sincèrement que cela n’ait pas été signalé à la réception durant votre séjour, car notre équipe aurait pu intervenir immédiatement pour résoudre la situation et vous apporter le nécessaire. Nous sommes désolés si l’accueil du personnel n’a pas été à la hauteur de vos attentes, ce n’est pas l’image que nous souhaitons donner. Nous vous remercions pour votre retour, qui nous permet d’améliorer la qualité de nos services. Cordialement IBB Grande Synthe

Customer review rating 3.5/5

Jonathan P. Friends - Confirmed reviews ALL

Our stay was what we thought it would be, a pleasant stay, Friendly Staff, all we needed was somewhere to wash and sleep, shower had plenty of pressure, But a bit cramped, Bed very comfy, breakfast was adequate for what we paid. a Secure car park was a + point for our group with some old cars. a very good weekend had by all. Thank You.

Bonjour Monsieur, Un grand merci pour votre retour si positif. Nous sommes ravis d’apprendre que votre séjour s’est déroulé comme vous l’aviez imaginé et que vous avez passé un agréable week-end parmi nous. Nous sommes particulièrement heureux que vous ayez apprécié le confort du lit, la qualité de la douche ainsi que notre petit-déjeuner. Votre remarque concernant l’espace de la salle de bain est bien notée et nous aidera à continuer à nous améliorer. C’est également un plaisir de savoir que notre parking sécurisé a répondu à vos attentes, notamment pour vos voitures anciennes. C'est vrai qu'elles étaient très jolies j ai eu l occasion de les voir . Au plaisir de vous accueillir de nouveau lors d’un prochain séjour. Bien cordialement, La direction IBB Grande Synthe

Customer review rating 2.5/5

Mick B. Friends - Confirmed reviews ALL

I booked and paid online for 2 rooms for 2 adults i.e. 1 person in each room with breakfast. I also checked in online for both rooms a day before we made the trip. On arrival only 1 room was ready and the hotel staff couldn't find the other room booking - despite me giving them the conformation of booking form sent to me, the check in conformation for both rooms with reference numbers etc both in (printed) paper format and also on my mobile phone. After a lengthy wait around where the reception desk staff were scratching their heads they decided to "give" us the extra room. The receipt I received still only shows 1 room. My only other (minor) concern was the bread at breakfast was an oven warmed - part baked - mass produced baton that was dry and very poor. Considering the importance of the baguette to the cultural and social life of France, I found it quite surprising and a little disappointing to be offered a sub-standard product.

Dear Mick B., Thank you for taking the time to share your experience regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered during your check-in process. It is concerning to learn that there was confusion with your room reservations despite the confirmation provided. While I understand that this may have caused frustration, I appreciate your patience as our staff worked to resolve the issue. Regarding the breakfast selection, we strive to offer quality products that reflect local preferences. Your comments about the bread have been noted, and I will ensure that they are communicated to our culinary team for consideration. We aim to enhance our breakfast offerings to better meet our customers' expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Sincerely, ibis budget Dunkerque Grande-Synthe

Other web-users rate our hotel

  • 146 reviews 9/10 Location
  • 455 reviews 3.1/10 Room
  • 326 reviews 8.1/10 Service
  • 7 reviews 2.6/10 WiFi
  • 278 reviews 2.1/10 Comfort
  • 192 reviews 2.5/10 Cleanliness
  • 139 reviews 4.1/10 Breakfast
  • 91 reviews 0.9/10 Amenities

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