ibis budget Dunkerque Grande Synthe 2 stars

Customer review rating (ALL Rating) 3.4/5 509 reviews

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Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Our accommodation(s)

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
France

GPS:51.007301, 2.310909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  509 reviews

Customer review rating 5.0/5

Gordon E. Solo - Confirmed reviews ALL

Ideal stop after ferry crossing before a long journey

Hello, Thank you for your review. We are delighted to hear that our hotel was an ideal stop after your ferry crossing and before the next stage of your journey. We look forward to welcoming you again. **The ibis budget Team**

Customer review rating 2.0/5

Melanie S. Friends - Confirmed reviews ALL

Location for area was good, but a few men around that used the vending machine but didn't appear to be staying, so didn't feel secure. Staff were very nice and helpful. Room was ok but needs some updating as its tired, our bed was not fixed and you can hear everything outside, shower was nice and hot but floods the rest of the bathroom, so used towels to soak up water once finished.

Bonjour, Merci d'avoir pris le temps de partager votre expérience à la suite de votre séjour. Nous sommes ravis que vous ayez apprécié notre emplacement ainsi que l'accueil chaleureux et l'aide apportée par notre équipe. Vos compliments seront transmis à notre personnel, qui s'efforce chaque jour d'offrir le meilleur service possible. Nous sommes néanmoins sincèrement désolés pour les désagréments rencontrés concernant la préparation de votre chambre, l'isolation phonique et les problèmes liés à la salle de bain. Soyez assuré que vos remarques ont été transmises aux équipes concernées afin que les mesures nécessaires soient prises. Concernant l'aspect vieillissant de certaines chambres, nous tenons à vous informer que notre établissement est actuellement en cours de rénovation dans le cadre d'un programme d'amélioration visant à renforcer le confort et la qualité de nos installations. Nous sommes convaincus que ces travaux permettront d'offrir à nos clients une expérience encore plus agréable. Nous vous remercions également pour votre retour concernant votre ressenti aux abords de l'établissement. Les retours de nos clients sont précieux et nous permettent d'identifier les axes d'amélioration. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement afin de vous faire découvrir les améliorations apportées et de vous offrir une expérience pleinement satisfaisante. Cordialement, La Direction IBB GRANDE SYNTHE ibis budget Dunkerque Grande-Synthe

Customer review rating 3.0/5

Maire V. D. M. Couples - Confirmed reviews ALL

The hotel was exactly as expected based on the price. They are in the middle of doing upgrades, for now it is a bit tired. The room was clean and that’s the most important thing. The bathroom is tiny and we were (positively) amazed by the amount of water that came out of the shower head!

Dear Maire V. D. M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that the cleanliness of your room met your expectations. We acknowledge that our hotel is currently undergoing upgrades, and we appreciate your understanding during this transition. Your comments regarding the bathroom size will certainly be noted as we continue to enhance our facilities. We hope to provide an even better experience on your next visit. Goodbye and best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 4.5/5

Joan B. Couples - Confirmed reviews ALL

Chose this hotel as it was close to the main route from the Eurotunnel to The Netherlands. From the outside, we wondered if we had made a good choice as the exterior looked shabby. We were warmly welcomed and our room was clean and comfortable despite the hot temperatures! We needed to leave very early next morning and were offered a coffee to take on our journey, which was very kind (and just what we needed!)

Dear Joan B., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that our location was convenient for your travel plans and that you found our team welcoming. It is also wonderful to know that you appreciated the cleanliness and comfort of your room. We acknowledge your comments about the exterior and will take them into consideration for future improvements. Thank you again for your review, and we hope to welcome you back on your next journey. Best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 0.5/5

Emily U. Families - Confirmed reviews ALL

We had a terrible stay as the room was dirty and smelt so strongly of smoke. We alerted the member of staff who came up and agreed it smelt of smoke, but said they were fully booked. Our clothes and pjs smelt awful the next day. The only refund feature was the car charging!

Dear Emily U., Thank you for your feedback regarding your recent stay. I sincerely apologize for the condition of your room and the unpleasant smell you experienced. We strive to maintain high cleanliness standards and your comments will be reviewed with our team. I appreciate you bringing this to our attention, and I regret that we could not accommodate your needs during your visit. Please be assured that your feedback is valuable in helping us improve. Goodbye and best regards, ibis budget Dunkerque Grande-Synthe

Other web-users rate our hotel

  • 149 reviews 9.1/10 Location
  • 468 reviews 3.1/10 Room
  • 333 reviews 8/10 Service
  • 7 reviews 2.6/10 WiFi
  • 288 reviews 2/10 Comfort
  • 200 reviews 2.8/10 Cleanliness
  • 144 reviews 4.2/10 Breakfast
  • 91 reviews 1/10 Amenities

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