ibis budget Dunkerque Grande Synthe 2 stars

Customer review rating (ALL Rating) 3.4/5 643 reviews

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Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Our accommodation(s)

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
France

GPS:51.007301, 2.310909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  643 reviews

TripAdvisor Rating  3.0/5  425 reviews

Great location

Customer review rating 4.5/5

Joe T. Friends - Confirmed reviews ALL

It was a great little stay with a fantastic free regular bus service into Dunkerque and easy drive to the supermarkets. The hosts were friendly and were very attentive to any requests we had. I would stay again. The room was clean and was perfect for carnival.

Dirty

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Dirty, unflushed toilet, ants. Cleaner walked into our room without knocking at 8.45am

Dear LISA H., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

no hot water/bed not clean

Customer review rating 0.5/5

Gino P. V. Couples - Confirmed reviews ALL

I don't know what happened here. I am always very happy in Ibis hotels, but this one was not up to the mark. There was no hot water and it was freezing cold outside. The room wasn't heated so I turned on the radiator and we went straight to bed. The bedlinen looked like it had been in a storage room for a long time, uncovered. We found bits of dust and particles in the bed, it had been washed but some of the stains hadn't come out. Fortunately the heater did a good job while we were sleeping so the room warmed up. We were hoping hot water would have been on in the morning but it was not. The manager apologised and promised a refund, so she handled it very correctly. Overall this is quite a tired old Ibis hotel and it really needs renovation (carpet stained in the hallway, scratched walls...). I am a big fan of Ibis hotels but I would think twice about staying here again, unless they do it up.

Madame/Monsieur V., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis budget Dunkerque Grande-Synthe. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis Budget sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

It Is nice

Customer review rating 3.5/5

Rob Couples - Confirmed reviews ALL

We have been some other Ibis Budget but now our experience not 100% the bathroom wasn`t totaly clear and it had only 2towel and no toilet paper.

Dear ROBERT A., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

There were noisy neigbours around but at least we could stretch ourselves and had some sleep before setting off.

Dear LASZLO S., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 214 reviews 8.2/10 Location
  • 539 reviews 3.6/10 Room
  • 355 reviews 8.3/10 Service
  • 9 reviews 7.1/10 WiFi
  • 324 reviews 2.9/10 Comfort
  • 267 reviews 3.4/10 Cleanliness
  • 179 reviews 4.5/10 Breakfast
  • 107 reviews 1.6/10 Amenities

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