ibis budget Dunkerque Grande Synthe 2 stars

Customer review rating (ALL Rating) 3.3/5 438 reviews

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Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Our accommodation(s)

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Room 1

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
59760 GRANDE SYNTHE
France

GPS:51.007301, 2.310909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  438 reviews

Customer review rating 2.5/5

Rochelle H. Families - Confirmed reviews ALL

Dear Rochelle H., Thank you for your feedback regarding your recent stay. I regret to hear that the cleanliness and maintenance of your room did not meet your expectations. Our housekeeping team strives to maintain high standards, and your comments will be taken into consideration for future improvements. I also apologize for the shortage of towels during your visit. Thank you for bringing these matters to our attention. Best regards, ibis budget Dunkerque Grande-Synthe

Customer review rating 3.0/5

Debbie K. Families - Confirmed reviews ALL

Hello Madam, Thank you for taking the time to share your thoughts. We are sorry that your arrival and the condition of the room gave you the impression that the hotel was a building site. Our hotel is currently undergoing renovation in order to gradually improve the comfort and facilities we offer our guests. However, we understand that this transitional period may be disappointing, and we apologise for the impression that the work is unfinished. We hope to have the pleasure of welcoming you back once the work is complete, so that you can fully appreciate the improvements made to our hotel. Kind regards, The ibis budget Grande-Synthe Dunkerque team

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 5.0/5

Gordon E. Solo - Confirmed reviews ALL

Hello, Thank you for your review. We are delighted to hear that our hotel was an ideal stop after your ferry crossing and before the next stage of your journey. We look forward to welcoming you again. **The ibis budget Team**

Customer review rating 2.0/5

Melanie S. Friends - Confirmed reviews ALL

Bonjour, Merci d'avoir pris le temps de partager votre expérience à la suite de votre séjour. Nous sommes ravis que vous ayez apprécié notre emplacement ainsi que l'accueil chaleureux et l'aide apportée par notre équipe. Vos compliments seront transmis à notre personnel, qui s'efforce chaque jour d'offrir le meilleur service possible. Nous sommes néanmoins sincèrement désolés pour les désagréments rencontrés concernant la préparation de votre chambre, l'isolation phonique et les problèmes liés à la salle de bain. Soyez assuré que vos remarques ont été transmises aux équipes concernées afin que les mesures nécessaires soient prises. Concernant l'aspect vieillissant de certaines chambres, nous tenons à vous informer que notre établissement est actuellement en cours de rénovation dans le cadre d'un programme d'amélioration visant à renforcer le confort et la qualité de nos installations. Nous sommes convaincus que ces travaux permettront d'offrir à nos clients une expérience encore plus agréable. Nous vous remercions également pour votre retour concernant votre ressenti aux abords de l'établissement. Les retours de nos clients sont précieux et nous permettent d'identifier les axes d'amélioration. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement afin de vous faire découvrir les améliorations apportées et de vous offrir une expérience pleinement satisfaisante. Cordialement, La Direction IBB GRANDE SYNTHE ibis budget Dunkerque Grande-Synthe

Other web-users rate our hotel

  • 137 reviews 8.8/10 Location
  • 434 reviews 3.1/10 Room
  • 300 reviews 7.9/10 Service
  • 6 reviews 0/10 WiFi
  • 263 reviews 2.3/10 Comfort
  • 188 reviews 2.7/10 Cleanliness
  • 124 reviews 4.3/10 Breakfast
  • 80 reviews 1/10 Amenities

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