Mercure Saint-Omer Centre Gare 4 stars

Customer review rating (ALL Rating) 4.7/5 1,157 reviews

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Description

Hotel extras

  • Historic city center

  • 861 sq.ft. conference area

  • Private car park

  • Local ambience bar and restaurant

  • Green Key certified hotel since 2026

Our accommodation(s)

Hotel location

Mercure Saint-Omer Centre Gare

2 Place Du Vainquai
62500 SAINT OMER
France

GPS:50.751331, 2.262943

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LE STROM

Enjoy a moment of escape in our Le Vainquai restaurant. Our chef creates inventive and refined cuisine. Enjoy our warm terrace on sunny days.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,157 reviews

Customer review rating 4.0/5

Hilary W. Couples - Confirmed reviews ALL

Would have been better if we were aware the restaurant was closed as Bank Holiday.

Dear Mrs, Thank you for your feedback. We are sorry the restaurant closure during the Bank Holiday was not communicated before your arrival. We understand the disappointment this may have caused and will work on improving our communication for future stays. We hope to welcome you again soon. Eva

Customer review rating 4.0/5

Anthony C. Couples - Confirmed reviews ALL

Spacious room, comfortable bed. Welcoming reception ( Nicholas). Convenient parking. Would recommend.

Mister, Thank you for your comments following your stay. It is with great pleasure that we receive your compliments, the whole team thanks you ! Your satisfaction is the best reward for our staff who do everything possible, day after day, to bring you all the comfort you deserve. We hope to see you again. Eva

Customer review rating 4.5/5

Andrew P. Families - Confirmed reviews ALL

Lovely rooms, strong Wifi and wonderful staff from reception to the restaurant team! Unfortunately the air-condition system would only blow warm air making all rooms far too warm for a comfortable sleep. All the rooms on the front of the building had their windows open trying to ventilate-so not an issue isolated to our room. That being the case I would return to the property.

Dear Mister, Thank you very much for your kind comments about our rooms and our team, we’re delighted to know you had such a positive experience with our staff across the hotel. We’re sorry to hear that the temperature in your room affected your comfort. At this time of year, our system is still set to heating rather than air conditioning, which explains why only warm air was circulating. We understand this can be inconvenient, particularly during unexpected warmer days, and we truly appreciate your feedback. It’s a pleasure to read that you would consider returning despite this, and we hope to have the opportunity to welcome you back under even more comfortable conditions. Eva

Customer review rating 3.0/5

Anthony M. Couples - Confirmed reviews ALL

Well located hotel in St Omer but we were booked on 1sy May which is a bank holiday so no restaurant and only one staff member who worked really hard. The hotel was very very hot and the air con didn't work but the staff lady brought us a fan which helped. Overall disappointed

Dear Mister, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our location in Saint-Omer. As the 1st of May is a national bank holiday in France, our restaurant is exceptionally closed, and staffing is reduced, although our team always does their very best to assist guests. We’re sorry to hear that you found the room too warm. Please note that our air conditioning system is not yet activated at this time of year, as outdoor temperatures are generally not high enough to require it. However, we’re glad that our team member was able to provide a fan to improve your comfort. We regret that your stay did not fully meet your expectations and hope to have the opportunity to welcome you again under more favorable conditions. Regards. Eva

Customer review rating 4.5/5

David H. Couples - Confirmed reviews ALL

Comfortable hotel with friendly staff. Good quality restaurant and excellent breakfast. Secure parking a plus.

Mister, Thank you for your comments following your stay. It is with great pleasure that we receive your compliments, the whole team thanks you ! Your satisfaction is the best reward for our staff who do everything possible, day after day, to bring you all the comfort you deserve. We hope to see you again. Eva

Other web-users rate our hotel

  • 365 reviews 9/10 Location
  • 606 reviews 8.6/10 Room
  • 616 reviews 9.2/10 Service
  • 8 reviews 9.6/10 WiFi
  • 298 reviews 9.3/10 Breakfast
  • 207 reviews 9.1/10 Cleanliness
  • 164 reviews 9.5/10 Vibe
  • 124 reviews 9/10 Amenities

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