Mercure Saint-Omer Centre Gare 4 stars

Customer review rating (ALL Rating) 4.7/5 1,110 reviews

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Description

Hotel extras

  • Historic city center

  • Near station

  • Private car park

  • Local ambience bar and restaurant

  • In the heart of Hauts-de-France

Our accommodation(s)

Hotel location

Mercure Saint-Omer Centre Gare

2 Place Du Vainquai
62500 SAINT OMER
France

GPS:50.751331, 2.262943

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LE STROM

Enjoy a moment of escape in our Le Vainquai restaurant. Our chef creates inventive and refined cuisine. Enjoy our warm terrace on sunny days.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,110 reviews

Great hotel

Customer review rating 5.0/5

Michael H. Couples - Confirmed reviews ALL

Clean, comfortable and welcoming as always.

Dear Mister, We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Our stay at the hotel was very good. Pleasant and helpful staff. Good location. Very good breakfast However, not a fault of the hotel or its staff but my concern was that Mercure charged my credit card with a sum almost double the cost of our stay . There was no reference to this in the booking confirmation and.the deduction did not refer to Mercure but to HotelSO This caused me to believe that my card may have been used fraudulently We have used Accor hotels before without this happening

Dear Mister, Thank you for your feedback. We're glad you enjoyed your stay, our location, and breakfast. We apologize for the confusion regarding the charge on your card. Unfortunately, when we take a bank guarantee on foreign accounts, this issue can sometimes occur. Please rest assured, the charge is only a temporary hold and will be adjusted to reflect the actual cost of your stay. Should you have any concerns, feel free to contact our team directly. We hope to welcome you again soon. Best regards, Eva

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Room fine as usual although noise of heating plant outside window intrusive, staff friendly generally (with the exception of the early morning receptionist), breakfast disappointing although kitchen improved the offering after we complained

Dear Mister, Thank you for taking the time to tell us about your experience at the Mercure Saint-Omer Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva

Ideal location

Customer review rating 5.0/5

Stan W. Friends - Confirmed reviews ALL

The perfect mini break - lovely, clean hotel with good size bedroom in a great location within easy walking distance of restaurants and train station. Excellent restaurant within the hotel too.

Dear Mr, We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Great stay

Customer review rating 4.5/5

N Families - Confirmed reviews ALL

Very nice staff, clean room ,great food

Madam, Mister, Thank you for your comments following your stay. It is with great pleasure that we receive your compliments, the whole team thanks you ! Your satisfaction is the best reward for our staff who do everything possible, day after day, to bring you all the comfort you deserve. We hope to see you again.

Other web-users rate our hotel

  • 302 reviews 8.7/10 Location
  • 548 reviews 8.5/10 Room
  • 606 reviews 9.5/10 Service
  • 371 reviews 8.4/10 Food
  • 284 reviews 9/10 Breakfast
  • 182 reviews 9.5/10 Cleanliness
  • 162 reviews 9.9/10 Vibe
  • 107 reviews 9.5/10 Amenities

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