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Mercure Saint-Omer Centre Gare (Opening Jan 2021) 4 stars

Customer review rating 4.6/5 225 reviews

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Mercure Saint-Omer Centre Gare (Opening Jan 2021)
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+ 14 Services

Hotel extras

  • Historic city center

  • Near station

  • Private car park

  • Local ambience bar and restaurant

  • In the heart of Hauts-de-France

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 1 Meeting room(s)

Hotel location

Mercure Saint-Omer Centre Gare (Opening Jan 2021)

2 Place Du Vainquai
62500 saint omer
france

Tel: +33321382578

Fax: (+33)321888020

Check-in from 14h00

Check out up to 12h00

  • By plane

    LILLE LESQUIN At 75km / 46.6 miles

  • By car

    A26 N 4 At 14km / 8.7 miles

  • By train

    SAINT OMER At 0.4km / 0.25 miles

GPS :50.751331, 2.262943

Our accommodation(s)

Our restaurants and bars

Le Strom

Type of cuisine: Bistronomy

Enjoy a moment of escape in our Le Vainquai restaurant. Our chef creates inventive and refined cuisine. Enjoy our warm terrace on sunny days.

Le bar du Strom

As a family or for business, the Bar du Vainquai will welcome you in a warm and friendly atmosphere with quality service. The south-facing terrace on the garden side will relax and entice you.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 80 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Saint-Omer Centre Gare (Opening Jan 2021)

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

225 reviews

no allergy knowledge

Customer review rating 0.5/5

Annette B. Couples - 05/09/2021 Confirmed reviews ALL

we arrived to be told we did not have a booking, despite having a ref. no. this was quickly rectified. we chose to eat in the restaurant. i told the staff of my food allergy, his english was sufficient for him to understand. however when my main course arrived, said allergen was on my plate, the waiter was most appologetic and removed the meal. i started to eat the replacement meal but realised it was contaminated. I self medicated but realised I would need emergency treatment. An ambulance was called, my epipen was used and after doctors arrived i was taken to hospital for observation overnight. I will now need to recover at home. there were no senior staff around/available at the hotel that evening. i have booked and paid for a lovely last night of holiday only to end up very ill in hospital. i would like to thank the junior waiting staff who stayed with us in the ambulance to translate.

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Mercure Saint-Omer Centre Gare. We had already an exchange by email to explain you ou apologies about the situation you have meet in ou restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay.

Customer review rating 4.5/5

Sy Couples - 03/09/2021 Confirmed reviews ALL

Very comfortable, clean hotel. Good selection for breakfast.

Dear SYRUS Z., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

P&j M. Couples - 03/09/2021 Confirmed reviews ALL

Lovely comfortable rooms. Very pleasant staff. Delicious food. Secure parking

Dear JOAN PETER M., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Correct

Customer review rating 3.0/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

Minimum requis

Madame L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Saint-Omer Centre Gare. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Noter que le pass sanitaire pour les clients séjournant à l'hôtel et pour le service du petit déjeuner, cependant il est obligatoire pour le restaurant. Dans l’attente de vous accueillir prochainement, Pierre, Directeur

Great new hotel for first night in France

Customer review rating 5.0/5

Everard T. Couples - 24/08/2021 Confirmed reviews ALL

Excellent ,lovely modern design , great beds as expected at Mercury. Good breakfast but why can Mercury not provide better fruit and cereals, they let down breakfasts

Dear EVERARD T., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Good location

Customer review rating 5.0/5

Jane Couples - 24/08/2021 Confirmed reviews ALL

Great hotel. Very clean, modern and bright decor. Staff very pleasant. Had a great stay.

Dear JANE R., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Directeur

Stop over before boat to UK

Customer review rating 3.5/5

John B. Couples - 24/08/2021 Confirmed reviews ALL

Lovely hotel but in this Sunday evening very few guests so there was no atmosphere.

Dear JOHN B., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Friendly, Helpful staff

Customer review rating 4.5/5

Antony M. Business - 23/08/2021 Confirmed reviews ALL

This was my 2nd long stay, at the hotel, due to work commitments near to St Omer. It was lovely to experience the hotel, without the Quarentine restictions, of my first stay. Again, nothing is too much trouble for the staff, of the Hotel, or Restaurant. I must also send my appreciation, to the Chef (s) as, I have always enjoyed the meals, as you can see, from my expanding waistline!

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a lovely pleasure for me and the staff to serve you and discuss with you :) You are like home now ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Nice hotel, good location but some improvements are needed

Customer review rating 4.0/5

Tim S. Couples - 15/08/2021 Confirmed reviews ALL

Both positive and negative comments: POSITIVE An excellent helpful team. Nice location. Excellent housekeeping. Good breakfast. Good sized bedroom suite. Good parking provision. NEGATIVE Bathroom ergonomics very poor - no towel rail, no grab rail in shower, thermostatic shower (positive) BUT impossible to adjust with wet hands. Subjectively the shower gel and soap had a horrible cloying perfume - recommend a more mainstream scent is adopted. Terrible smell of drains in both bedroom and bathroom (ventilation not working properly?) Room service dinner only on Sunday night not a good idea - why not in dining room?

Dear TIMOTHY S., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

A welcome arrival in St Omer

Customer review rating 5.0/5

Graeme S. Couples - 13/08/2021 Confirmed reviews ALL

We had been waiting to visit the new Mercure St Omer and the wait was well worth it. This hotel is a true destination hotel with facilities and services justifying its status. Situated in a quiet road near St Omer railway station and the waterways in this part of town. its handy for enjoying the many walks nearby and the Audmarois Marsh. The centre of town is a pleasant 10-15 minutes walk.

Dear GRAEME S., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Good Stay

Customer review rating 4.5/5

Chris E. Couples - 12/08/2021 Confirmed reviews ALL

Very welcoming by all the staff we met

Dear CHRISTINE E., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Very good stay

Customer review rating 5.0/5

Nidou Business - 28/07/2021 Confirmed reviews ALL

As usual, staff is really kind, atmosphere is very good, it's a good place to be every time we're in the area.

Dear NADIA B., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Very nice hotel, on all levels

Customer review rating 5.0/5

Monique D. R. Business - 12/07/2021 Confirmed reviews ALL

All is brand new, decoration of the rooms is very nice, breakfast very good and staff efficient and helpful.

Dear MONIQUE DE R., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, manager

Great location, friendly and polite staff

Customer review rating 5.0/5

Andrew B. Business - 02/07/2021 Confirmed reviews ALL

Very well located hotel. The staff were all fantastic and happy to help whenever needed.

Dear ANDREW B., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Good stay, quite

Customer review rating 5.0/5

Thierry Business - 01/07/2021 Confirmed reviews ALL

Welcoming

Dear THIERRY B., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Very good stay

Customer review rating 5.0/5

Nidou Business - 24/06/2021 Confirmed reviews ALL

Absolutely perfect.

Dear NADIA B., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, manager

A good place to stay

Customer review rating 4.0/5

Anonymous Couples - 05/06/2021 Confirmed reviews ALL

The hotel has been very attractively renovated which guests gives a good first impression. The room was spacious and comfortable apart from the air conditioning not working which resulted in a disturbed sleep as it was a warm evening. A technical problem we were informed. The restaurant food was very good and beautifully presented. The staff were very welcoming and friendly.

Dear COLIN M., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Very friendly staff

Customer review rating 4.5/5

Antony M. Business - 04/06/2021 Confirmed reviews ALL

The staff looked after me fantastically. In France for work, I had to quarentine for first 7 days. Nothing was too much of a problem to the hotel. Parking is secure, and the food from, the restaurant is Devine. I hope to be back during the summer.

Dear Mr m., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, Manager

Nice welcome.

Customer review rating 4.5/5

Linda M. Couples - 22/03/2021 Confirmed reviews ALL

Lovely spacious room and en-suite. The lighting could have been a little brighter. Room service good, the food very nice. Would have preferred to have been able to buy a bottle of wine at a reasonable price rather than just a glass. The parking is a little inconvenient if it were to rain. Overall a very nice hotel and stay. It’s new and we’re in a pandemic, but once everything is back to normal I think it will be a success.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre, General Manger

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