Mercure Saint-Omer Centre Gare 4 stars

Customer review rating (ALL Rating) 4.7/5 1,164 reviews

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Mercure Saint-Omer Centre Gare - Image 1
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2 Place Du Vainquai, 62500 SAINT OMER, France

Description

Hotel extras

  • Historic city center

  • 861 sq.ft. conference area

  • Private car park

  • Local ambience bar and restaurant

  • In the heart of Hauts-de-France

Our accommodation(s)

Hotel location

Mercure Saint-Omer Centre Gare

2 Place Du Vainquai
62500 SAINT OMER
France

GPS:50.751331, 2.262943

Telephone
Fax +33 3 21 88 80 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LE STROM

Enjoy a moment of escape in our Le Vainquai restaurant. Our chef creates inventive and refined cuisine. Enjoy our warm terrace on sunny days.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,164 reviews

Customer review rating 1.5/5

Christophe A. A. D. D. M. Business - Confirmed reviews ALL

It was ok. But i really did not apprciate almost being forced to pay the tax of the saty on the check in or obligated to pay 450 euros card deposit when it was a prepaid room and i explictely said that i would pay all that i consume if i do. In all the hotels i have been this is the first time that i have this.

Dear Mister, Thank you for sharing your feedback regarding your recent stay with us. Indeed, when you arrived at the hotel we offered you 2 solutions : - pay directly for the city tax and we don't take any deposit on your credit card or - take a deposit of 50€ per night on your credit card so if you want to put all of your restaurant and bar consumption on you room it will be possible, and the payment will be taken on the day of departure. This procedure is the same for all of our guest, in order to secure the payment and to make departure easier. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, Eva

Customer review rating 4.0/5

Mike C. Couples - Confirmed reviews ALL

This was a short pre Xmas break & despite poor weather we enjoyed a return visit to St.Omer.

Dear Mister, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our staff provided you with a warm welcome and that you enjoyed your visit despite the weather. We look forward to welcoming you back in the future. Best regards, Eva

Customer review rating 4.0/5

Peter J. Couples - Confirmed reviews ALL

i thought charging for parking considering what the room and meal cost was uneccesary.

Dear Mister, Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed your room and the shower. We understand your concerns regarding parking charges, but please note that this service is provided by an external society. Best regards, Eva

Customer review rating 4.0/5

Paul B. Families - Confirmed reviews ALL

A good hotel - staff are very helpful and are able to speak both French and English Rooms are good and have all that is needed both generally and in the bathroom

Dear Mister, Thank you for your kind words regarding your recent stay. We are pleased to hear that our staff's helpfulness contributed positively to your experience. We look forward to welcoming you back in the future. Best regards, Eva

Customer review rating 2.0/5

Nicholas H. Couples - Confirmed reviews ALL

It was Not a Good experience that we expected staying at the Mecure St Omer. - In general the whole hotel was not warm enough. - Our bedroom hardly got warm. - The dinning room was TOO COLD. People were having to wear extra clothing eg Fleeces I would have got got my wife and extra coat from the car, which was parked across the road, but it was raining heavily and the temp was 0 C. So she told me not to get soaked. - We chose the Discovery Menu, as we have enjoyed excellent cooking at other Mecure hotels . It could have been good / excellent. However, the chips my wife had were looked awful made from poor quality potatoes and were not nice. The steak although looked good was very tough. I had the Chicken Ballotine, which could have been lovely but was over cooked and dry and the pasta was slightly under cooked. - The deserts were very pleasant. An OBSERVATION You Need a Better chef who looks carefully at the produce he chose and then cooks it correctly. - Breakfast. A good choice of things. However, Yogurt , jams etc... were extremely slow be replaced and customers had to ask staff to replace when they had been empty for over 10 mins. During the previous 5 days we had stayed in 5 hotels in France and Luxembourg. All were a very pleasant experience and better value. WE sadly would Not Recommend Mecure St Omer. Not what we expected from Mecure.

Dear Mister, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Saint-Omer Centre Gare. I am truly sorry to learn that your experience did not meet your expectations, particularly concerning the temperature in the hotel and the dining room. We understand how important a comfortable environment is for our guests, and your comments will be noted for our ongoing assessment of guest comfort. I regret that the quality of the meals you encountered did not reflect the standards we strive to uphold. Your observations about the dishes will be shared with our team to ensure we are consistently delivering excellent meals. I am pleased to hear that you enjoyed the desserts and that the breakfast selection was appreciated, although I apologize for the delays in replenishing certain items. We aim for efficient service, and your feedback is invaluable in helping us improve. We appreciate your insights and will take them into consideration as we work to enhance our guest experiences. Warm regards, Eva

Other web-users rate our hotel

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  • 302 reviews 9.3/10 Breakfast
  • 202 reviews 9.2/10 Cleanliness
  • 160 reviews 9.5/10 Vibe
  • 113 reviews 8.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.