Mercure Istanbul Sirkeci 4 stars

Customer review rating (ALL Rating) 4.6/5 738 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Istanbul Sirkeci

Hobyar Mah. Muhzirbasi Sokak No6, Fatih Istanbul
34112 ISTANBUL
Turkey

GPS:41.014461, 28.974929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

HOTEL BAR

Non contractual photo

Hotel bar is open all day long, you may enjoy a drink from a wide variety of selections.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  738 reviews

Customer review rating 1.5/5

Krzysztof P. B. Business - Confirmed reviews ALL

When booking a hotel in Istanbul (Mercure Istanbul Sikreci) my only selection criteria were Accor Group hotels. I gave up better options (better hotel, compare the price, better localizations) hoping that, even if I paid a bit more, my Platinum status would give me an upgrade and a better room. Instead, I received a standard room with no additional amenities, no coffee machine, nothing beyond the basic setup, to make a difference. I didn’t receive anything beyond what I would have gotten as a guest without Platinum Card, or with a regular, basic one (the blue card). On the day of departure, I was asked to leave the room at 12:00, just like any other guest.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Pavel V. Families - Confirmed reviews ALL

Our three-generation family holiday left only positive impressions, with absolutely no complaints. Many thanks to the staff for their excellent service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Sze H. W. Friends - Confirmed reviews ALL

The hotel does not serve wine. Yet, I have bought a bottle of wine to the hotel, the front desk helped me to borrow an opener from other restaurants and helped me to open the bottle. It is recommended hotel to prepare the bottle openers for guests.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Yuichi O. Friends - Confirmed reviews ALL

very warm hospitality by your staff, will come back to this hotel again at next trip to Istanbul.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Umair G. Friends - Confirmed reviews ALL

Nice gaff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 597 reviews 9.6/10 Location
  • 482 reviews 7.8/10 Room
  • 717 reviews 9.2/10 Service
  • 14 reviews 7.7/10 WiFi
  • 245 reviews 8.2/10 Cleanliness
  • 220 reviews 7/10 Breakfast
  • 14 reviews 1.2/10 Bar
  • 9 reviews 2.4/10 Wellness Area

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