Mercure Istanbul Sirkeci 4 stars

Customer review rating (ALL Rating) 4.5/5 858 reviews

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Hobyar Mah. Muhzirbasi Sokak No6, Fatih Istanbul, 34112 ISTANBUL, Turkey

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Hotel location

Mercure Istanbul Sirkeci

Hobyar Mah. Muhzirbasi Sokak No6, Fatih Istanbul
34112 ISTANBUL
Turkey

GPS:41.014461, 28.974929

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Hotel services

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On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Huqqabaz Sirkeci Restaurant

Breakfast, lunch and dinner are served in Huqqabaz Sirkeci Restaurant.

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ALL Rating  4.5/5  858 reviews

TripAdvisor Rating  4.5/5  219 reviews

Certificate of excellence 2024

Shocking customer service

TripAdvisor rating 1.0/5

Dave H Solo travel - TripAdvisor review

Worst reception staff, i was changed double despite having proof of prepaymemt. The staff were a disgrace, dont stay here or you vet ripped off! Of Accor think that this level of service os acceptable then i think a different hotel chain on required

Great Location and Staff Service

Customer review rating 4.5/5

Aslan Friends - Confirmed reviews ALL

Great hotel with short walking distance to Hagia Sophia and Grand Bazaar with close by Transport links across to Taksim Square and Galata Tower. Staff were very helpful throughout the stay.

Dear Aslan M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and good breakfast

Customer review rating 3.0/5

Ahmed B. Families - Confirmed reviews ALL

It was really a pleasure to be hosted at the centre of the busy city with easy to public transport and a filling breakfast

Dear Ali Ahmed B., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Sirkeci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent Stay

Customer review rating 5.0/5

Matti Couples - Confirmed reviews ALL

The staff were amazing and very helpful. Along with upgrading our room and complementary breakfast. Great location also

Dear Matti Drew K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Sirkeci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor Condition- Terrible Sewage Smell

TripAdvisor rating 2.0/5

Flyer43305361667 TripAdvisor review

The bad: - For a 4 Star hotel, I expect the rooms to be in better condition. The shower had black in the corners, the door frame was broken and the sheets also had holes in them (see photos) We could have asked for new sheets and robes but based on previous reviews about bugs, I didn't want to risk it after I inspected the mattress since that was fine. - There seems to be some sort of septic problem on the fifth floor. The bathroom especially and the room smelt of sewage. Nothing helped alleviate this smell, even if we opened the window the sewage smell overpowered. If it wasn't for this rancid smell, I would have let go the overall conditions of the room. From first look when you walk in you expect a nicer hotel, but I've stayed in 2 and 3 star hotels that have been in better condition The good: This hotel is conveniently located within walking distance of most historical sites (Hagia Sophia, Blue Mosque, Topkapi, and Suleymaniye Mosque) and also close to public transport to get around Istanbul. But the location is the only positive.

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Other web-users rate our hotel

  • 567 reviews 9.6/10 Location
  • 457 reviews 7.6/10 Room
  • 691 reviews 9.1/10 Service
  • 15 reviews 6.8/10 WiFi
  • 222 reviews 7.3/10 Cleanliness
  • 222 reviews 5.4/10 Breakfast
  • 113 reviews 8.6/10 Vibe
  • 22 reviews 2.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.