The Galata Hotel Istanbul - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,001 reviews

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The Galata Hotel Istanbul - MGallery Collection - Image 1
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The Galata Hotel Istanbul - MGallery Collection - Image 4
Arap Camii Mahallesi Bankalar, Caddesi No 21, Beyoglu, 34421 ISTANBUL, Turkey

Description

Hotel extras

  • 300 Years Old Historical Turkish Hammam usage for free

  • Restaurant with Golden Horn view for memorable events

  • Walking distance to Old City

  • Located at the center of the city, walking distance to Galata, Taksim, Galataport, Sultanahmet

  • Suits with Galata Tower and Golden Horn view

Our accommodation(s)

Hotel location

The Galata Hotel Istanbul - MGallery Collection

Arap Camii Mahallesi Bankalar, Caddesi No 21, Beyoglu
34421 ISTANBUL
Turkey

GPS:41.024193, 28.972571

Telephone
Fax +90 212 417 34 34

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,001 reviews

Customer review rating 5.0/5

Leslie A. T. Couples - Confirmed reviews ALL

Perfect location

Customer review rating 4.5/5

Dean E. B. Couples - Confirmed reviews ALL

Overall the experience was excellent, but there is some room for improvement. The rooms are in need of an update of the furniture as it is looking worn. The front desk staff need to act a little more professionally if the hotel wants to promote itself as a 5 star.

Customer review rating 2.0/5

Xianyu J. Y. Couples - Confirmed reviews ALL

Booked myself into the Galata Hotel for 2 nights during my stay in Istanbul. Since it was a 5-star rated (on Accor), I was expecting good service, treatment and rooms. Coming into the hotel, we were greeted, and we checked-in early, which is always a good sign. We were briefed about the welcomed drinks and were shown to our room. After reaching the room we decided to unpack. But when we entered the room, it was freezing. There were many gaps between the sliding window along the entrance of the room and cold air was seeping in. No matter how high i turned the AC, the room was nearly as cold as it was outside. This was really a let down. Next, the toilet at the sliding door had tons of grime and dirt stuck below it. Again, i expect this from any other older rated hotel, but from an MGallery hotel, i was frankly very surprised. For a hotel of this quality, i expected better from the room maintenance as well. Other than that, the hotel also mentioned that there was a free 30-min self use Hammam located at the basement, and we can book with them. Afterwhich they would guide us to it for us to use it. Not being a local, and not having been before, i asked the hotel staff quickly, how does a hammam work and what do i have to do? They just said that the hammam staff will let me know what to do. So i booked a slot and went down. Had to come up and down twice because the woman at the front desk of the hotel told me to bring my bath robe, so i brought it down the first time. Then she told me that i shouldnt bring it, but instead wear it. So she asked me to go back to my room and change into the bathrobe before coming down again. (i would have done so if the instructions were clear). Upon going down the second time, i followed her along with some paid patrons to another room, where they went for their appointments while i was standing in the centre of a waiting area, waiting for SOMEONE to guide or at least tell me where to go or what to do. I finally asked her again, what am I supposed to do and to explain the Hammam to me, because i have not done it before. She then chided me (i think she didnt really understand), and brought me to the corridor outside of the bath and asked another person to bring me along. This was actually quite a confusing, and irritating encounter that i dont think reflected very well on the hotel and staff. Knowing that there are tourist in your country, i would have expected some hospitality.

Customer review rating 5.0/5

Metapiya S. Couples - Confirmed reviews ALL

To stay at the galata hotel Istanbul is the best decision that I've ever made. The location is great, easy to walk to the tourist attractions. The hotel staffs are very nice, and helpful.

Dear Ms Metapiya, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel and your room. At the same time, we appreciate your comments regarding the service. Your feedback is valuable and will be taken into consideration as we continuously work to improve our guests’ experience. We hope to have the pleasure of welcoming you back again soon. Warm regards, Kerem Demircan General Manager

Customer review rating 4.5/5

Laura L. O. G. Couples - Confirmed reviews ALL

A lovely hotel in the heart of Istanbul. It is very well located, making it easy to explore the city on foot. Breakfast was fresh and satisfying, with a nice variety to start the day right. The room was comfortable, well kept, and a welcome place to unwind after sightseeing. We definitely recommend this hotel to friends and fellow travelers and would happily stay there again.

Dear Ms Laura, Thank you for your wonderful comments about our team. We will be sure to share your kind words with them. Your satisfaction is our greatest motivation. Kind regards, Kerem Demircan General Manager

Other web-users rate our hotel

  • 465 reviews 9.7/10 Location
  • 531 reviews 8.3/10 Room
  • 645 reviews 8.5/10 Service
  • 7 reviews 6.7/10 WiFi
  • 199 reviews 8.8/10 Vibe
  • 197 reviews 7.2/10 Breakfast
  • 168 reviews 7.5/10 Cleanliness
  • 152 reviews 7.7/10 Amenities

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