The Galata Istanbul Hotel - MGallery

This is best hotel in Istanbul . The service are the best . The customer service are the best . I would like to say thanks from all member of stuff The Elysuim Taksim specifically from Burak , Bahadur and Gune . The breakfast is the best . The members staff from the kitchen are the best . Thanks for everything This is my hotel in the future

We loved how peaceful the hotel was. The rooftop restaurant offered really great service and delicious food. The room was huge, nice and clean. We loved the walk-in shower. Breakfast was exceptional with a lot of variety. Would definitely stay here again.

Our 4 days stay didn't start well as we were given a room that smelled like cigarette badly and had a leaky shower. Both my husband and I are non smokers so this was unacceptable to us, especially given the expectations we had of The Galata hotel. The 1st night the hotel was full and we were obliged to stay in a smelly room despite the staff's efforts to clean the air with the Ozone machine. The next day, Kubra, responsible for client relations, introduced herself to us, apologised and moved us to another, much nicer room with no cigarette smell. She also left in our new room a bottle of red wine and a note to thank us for choosing to stay at The Galata for our honeymoon in Istanbul. Kubra has been very professional, helpful and friendly - she has managed to turn a disappointing 1st night into a beautiful experience for the rest of our stay!

The service is excellent. The hotel took care of our luggage when we arrived and leaving. We were also provided with city map and travel guidance. It was very helpful. Greetings from the reception everyday made the hotel home-like. The location of the hotel is good, close to the Galata and also easy to get to famous mosques. Overall, the service was wonderful which made the whole experience lovely, safe and satisfying. It is highly recommended.

The hotel had great customer service, great location around Galata area, close proximity to the tram to get to Old Istanbul. Great Turkish breakfast! Air conditioning in the room was not cold enough although we didn't mention it until check out. We thought that we were getting a full king bed however we got 2 beds put together and one of the beds was not comfortable as it was making us "sink". The bidet toilet was splashing water in between the toilet seat and cover, and making the floor really wet. Pillow choice was great although we weren't able to get the firm memory we wanted but the hotel employee gave us the orthotic one instead which worked for us. We asked for a taxi to go to the airport. Although the taxi company isn't connected to the hotel, hotel should make sure that it is fair pricing for the clients. The taxi driver didn't want to turn on the taxi metre and charged us 400 TL. We talked to a taxi driver the day before that was picking up an M Gallery client and he said it's around 300-350 TL. We just want to make sure that we are being charged the right amount by turning on the taxi metre. We didn't want to argue with the driver as we have heard of stories that the driver can just let us go and leave us somewhere. It's still definitely a great place to stay if you're in Istanbul!