The Galata Istanbul Hotel - MGallery

The staff was extremely friendly and helpful. So much so, that when our taxi was delayed, the manager had us driven to our next destination. Just awesome!

The experience was perfect, localisation and all you need in the hotel is over their. Thanks a lot to a special front office manager Ozgun, he was helpful nice and positive. He takes care of organizing our COVID test and was so nice.

- There was a piece of broken (2cm in length) glass in between the sofa and the bed that was there before we checked-in, even though room service cleaned the room multiple times over our stay. Distracted, I stepped on the glass one night and punctured my right foot. Luckily, it wasn't a deep cut so it was fine, but the room cleaning should be more attentive. - WiFi of the hotel was unbearably slow during our entire stay - Room we were assigned, 1208 I believe, was noisy (there was some sort of machine or generator running all night right out the window, so we couldn't sleep with the window open due to the noise, every day. - I was unable to cast my devices to the room TV - Hotel staff was nice and pleasant

Nice room although a bit small for a Suite. Very poor breakfast. Poor product quality and choice. Many people not wearing mask in the hotel and no staff telling people to put them on. Not accpetable in the current situation.

The stay was good. The only concern was that the room was not cleaned properly everyday. No vacuum nothing. Please work on this as everything else is good but this is a major concern.

we booked a room for 3 adults and the sofa was not comfortable at all. Moreover Breakfast is the most important amenity when staying at a hotel and I was very disappointed by the quality of the food. No choice, no pancakes, no fresh orange juice. we had to request bread every time to the waiter. It was not good enough for a five star hotel. before booking this hotel, we had a look at the breakfast and nothing was mentioned on your website.

We had just stayed at the M Gallery in Odessa, Ukraine and absolutely loved it. So we decided to give the one in Istanbul a try, but it was not nearly as good. The location is a bit odd down a side street with not much traffic. Getting a taxi was tricky since they generally don't drive down that street and the hotel said it's not possible for them to call for a cab (which was shocking for a hotel of this caliber). The room was fine, kind of dark and with very complicated light switches, but it was comfortable. The bathroom, however, was tiny, especially compared to the size of the room. It's so small that the door to the bathroom is constantly in your way -- they really need to redesign this. Breakfast was decent. I felt like the hotel and restaurant did a good job with Covid protocols and we felt safe. Overall an ok stay, but there are so many good hotels in Istanbul, I would probably try staying somewhere else on my next visit to the city.

Everything in Hotel is perfect!

The hotel was great, the room... But the staff left the best impression on me. Really helpful, and generally good people. The hotel was on the best location possible. 3 minute walks to the bridge which leads you to the bazaar, and 5-6 minute walk to a bunch of restaurants and cafes.

We would like to thank the hotel staff for the early check-in, courtesy, friendliness and helping us to book a table at the restaurant for our anniversary. We really enjoyed a lot.

Good upgrade, flexible check-in exactly what I needed

The time from check in to check out, it was a wonderful stay. Friendly employers and very comfortable rooms.

I absolutely loved staying at this hotel. Hotel staff made a great effort to make my stay memorable. I had the best time of my life.

All was good - the people, rooms and hotel. They were not busy and yet they forgot the most important request I made while booking. In fact , I received a reply acknowledging my request. My partners birthday on the 10th , the day we were checking out and I requested a slice of cake by the hotel as a surprise. The surprise I got was, it didn't come.

We had a truly excellent stay at this fabulous bespoke hotel. While members of the All/Accor programme, it was only the second time to experience the MGallery brand. And it was a very smart choice by us because this is a very special spot. Well located for transport around the city via tram and public transport, but it is the hotel itself that was the best part of the experience. Super well designed with great elegance, taste and decor. It has a terrace bar that offers a spectacular fantastic view of the town and its landmarks. Fabulous restaurant too although you should book because it is very popular with the local clientele which also says a lot. Prices for delicious Turkish food were very reasonable indeed. Very extensive choice for both breakfast and dinner. So good in fact that we had dinner there each night of our stay which is very unusual for us. The team are also something very special especially for personalised service. It's not often that so many members of a hotel team remember you by name. From the experience of the professional staff at the reception to the service oriented members of the restaurant/bar/hospitality people, we were made to feel very special indeed. So polite and eager to assist in any way at all, they were all real stars! Sad to leave - but will definitely be back when we return to Istanbul. Our room was specious and spotlessly clean. Although only having a partial view of the city, it was designed to maximise natural light. Beds were luxurious and the walk-in shower just perfect.