Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,234 reviews

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,234 reviews

TripAdvisor Rating  4.1/5  3,451 reviews

Certificate of excellence 2025

Good Service

TripAdvisor rating 4.0/5

John O TripAdvisor review

The ambience is good, and a quality service was given by the host, Fatema. 👌 Will definitely consider visiting again soon.

Disappointed and disgusted!

TripAdvisor rating 1.0/5

Elouise S TripAdvisor review

As a housekeeper by trade I pay close attention to cleanliness when travelling unfortunately the room fell far below even the most basic standards. There was visible built-up grime in several areas that would only take a few minutes of proper cleaning to remove. The bathroom showed clear signs of neglect. This wasn’t a one off missed spot … this was long-term buildup that should have been addressed as part of routine housekeeping. Very disappointed, as cleanliness is one of the simplest things to get right. I could not bring myself to walk on the carpet / flooring without shoes on, even shower or be in that room longer than absolutely necessary due to the amount of stains and ingrained dirt, I did complain at the time although there was no solution and even more so no apology or further assistance hence why I’m leaving my review here which I never usually do but I just felt it necessary. Give your staff more tools and more time!

Customer review rating 1.5/5

Alex J. B. Solo - Confirmed reviews ALL

Expensive Room was a good size and clean Hallways and carpets were stained Paid for the parking and breakfast as an extra but then charged for parking so no real point

Customer review rating 3.5/5

Hannah D. Business - Confirmed reviews ALL

Rooms and especially bathrooms need a revamp. Very tired and grubby looking.

Unsafe area

TripAdvisor rating 3.0/5

Steve S TripAdvisor review

Nice hotel. Room was very big, but a bit lacking in character. The big shock was the feeling of being unsafe outside the hotel in the evening. On our return to the hotel at 8pm we were harassed by some very frightening looking people. Maybe linked to the change in usage of nearby hotels. Anyway - don’t go outside the hotel unless you take a taxi and it should be OK.

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Other web-users rate our hotel

  • 1,197 reviews 8.5/10 Location
  • 2,018 reviews 5.7/10 Room
  • 2,083 reviews 8.4/10 Service
  • 25 reviews 8.1/10 WiFi
  • 943 reviews 5.3/10 Cleanliness
  • 827 reviews 8.6/10 Breakfast
  • 826 reviews 8.3/10 Food
  • 768 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.