Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,285 reviews

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Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CUSTOMS SHED CARDIFF

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,285 reviews

Customer review rating 4.0/5

Jessica C. Families - Confirmed reviews ALL

Friendly staff. Very clean hotel. Only thing that I would say needs improving is your system. When I checked in, I gave my number plate as I paid £24 for parking in advance. When trying to leave, it was asking for £15. Ran back into reception which was then sorted. Also we paid for breakfast when we checked in. The following morning when we went our breakfast, it didn't come up that we had paid. Was just a little annoying that the extras we paid for didn't show

Dear guest Thank you for your kind feedback regarding your recent stay at Novotel Cardiff Centre. We are pleased to hear that you found our hotel to be friendly and clean, and that our staff met your expectations. We appreciate your insights regarding the system updates. We understand how important it is for all aspects of your stay, including parking and breakfast, to reflect your payments accurately. Your comments will be shared with our management team to enhance our service and systems. We strive to improve and ensure a seamless experience for our guests. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, - Eilidh Novotel Cardiff Centre

Customer review rating 5.0/5

Jane C. Couples - Confirmed reviews ALL

We had a lovely stay. Room was quiet so we had a good night’s sleep. Lovely big room and we appreciated the welcome Welsh cakes and cream cakes. Staff were very pleasant.

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the location, the tranquility, and the hospitality of our staff. Your appreciation of our room amenities and treats is also greatly valued. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.5/5

Carl B. Families - Confirmed reviews ALL

Great hotel, staff, food, parking and amenities. Only criticism is the lack of secure-able lockers in the male changing rooms. Very shocking for the quality of hotel that your paying for

Dear Guest, Thank you for your kind words regarding our hotel, staff, and amenities. We appreciate your feedback about the changing room facilities and will take your comments into consideration as we evaluate our services. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 4.0/5

Cenydd L. Business - Confirmed reviews ALL

Staff are lovely Pool is nice but a bit over crowded with kids Room is good too. I would stay more often if it was more affordable. Its a little expensive with parking as

Dear Guest, Thank you for your kind words regarding our staff and facilities. Your comments are valuable as we continuously strive to enhance our guests' experiences. Best wishes, Barbara Novotel Cardiff Centre

Customer review rating 5.0/5

Nigel J. Couples - Confirmed reviews ALL

Outside service

Dear Guest, Thank you for your kind feedback regarding our staff. We are pleased to hear that you found them helpful during your stay. Your positive experience is greatly appreciated. Best regards, Barbara Novotel Cardiff Centre

Other web-users rate our hotel

  • 1,188 reviews 8.4/10 Location
  • 2,044 reviews 5.6/10 Room
  • 2,165 reviews 8.3/10 Service
  • 29 reviews 6.4/10 WiFi
  • 967 reviews 5.8/10 Cleanliness
  • 962 reviews 5.9/10 Comfort
  • 826 reviews 8.4/10 Breakfast
  • 754 reviews 8.2/10 Pool

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