Best price guarantee
Found a lower price elsewhere? No problem!
- Our Best Price Guarantee means that you can be sure of booking at the best rate.
- If you find a lower price elsewhere within 24 hours of booking, we will match the lower rate
- And we’ll give you an extra 25% discount compared to the price of the third-party booking channel (except for Fairmont, Raffles and Swissôtel, where you’ll receive a 10% discount).
How does it work?
- Step 1
Found a lower price elsewhere within 24 hours of booking via Accor?
- Step 2
Fill out an online claims form
Submit a claims form to request a refund of the difference.
- Step 3
Upload a screenshot
Take a screen grab that clearly displays the lower price and corresponding price conditions and send it to us within 24 hours of your booking.
- Step 4
Request a refund
We'll check your claim and process your refund. Easy!