Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 958 reviews

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Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
Mercure Lisboa Hotel - Image 3
Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LISBON, Portugal

Description

Hotel extras

  • Green Key & BREEAM certified hotel committed to sustainable hospitality

  • Panoramic swimming pool open all year round.

  • Just 900m from Sete Rios transportation hub and Lisbon Zoo.

  • Near Gulbenkian, El Corte Inglés and a 15-minute drive from Lisbon Airport.

  • Next to major corporate offices, with 5 meeting rooms for up to 120 guests.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with a double bed

Photo out of - Standard Room with a double bed

Modern and inviting room, with king-size bed, bathroom, work desk and single-seater couch. Free WIFI access, LCD TV with cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Modern and inviting room, with twin beds, bathroom, work desk and single-seater couch. Free WIFI access, LCD TV with cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and inviting room with king-size bed, bathroom, desk and sofa, espresso coffee machine, bathrobe and slippers. In-room drinks service and amenities upgrade available. Free WIFI, LCD TV and cable and satellite channels, telephone, minibar and safe.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Experience comfort and convenience during your stay in this room with contemporary decor and twin beds. Try a Portuguese espresso and enjoy high-quality WIFI with unlimited access to online newspapers and magazines

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini bar with free soft drinks
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 30'/76 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern and spacious Suite with contemporary decor, a panoramic view of the Águas Livres Aqueduct and a living area to relax in. Try a Portuguese espresso and enjoy high-quality WIFI with unlimited access to online newspapers and magazines

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LISBON
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 104 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 104 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

5 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Roof Top Swimming Pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 45 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 11.00 € 11 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators

MERCURE LISBOA - RESTAURANT

Photo out of - MERCURE LISBOA - RESTAURANT

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Cooking style
International
Capacity
60
Accessibility
Accessible service
Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal, 1099-051 Lisbon, Portugal
Telephone +351 21 724 4824
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Experience authentic Portuguese flavors with fresh and locally sourced ingredients, join us for dinner from 18:30 to 22:30, or try out all-day snacks on the set menu from 12:00 to 22:30.

Start the day with a hot and cold buffet breakfast with a wide range of high-quality products. If you prefer to wake up slowly, order your breakfast to your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  958 reviews

Customer review rating 4.5/5

Mark W. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Veronica A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience at Mercure Lisboa. We are delighted to know that our location was convenient for your train journey back to Setúbal and that you enjoyed the comfort of your room, especially the bed. It is also wonderful to hear that you appreciated our traditional Portuguese breakfast and the variety it offers. Your positive comments are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back to Mercure Lisboa on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Debra K. G. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing such a detailed review of your recent stay at Mercure Lisboa. We are truly touched by your kind words about our team. We understand how challenging and exhausting your day must have been, and we are delighted that our front desk colleagues were able to assist you when you needed it most. Providing genuine care and support to our guests is at the heart of what we do, and it is incredibly rewarding to know that their efforts helped make a difficult day a little easier. We are also pleased to hear that our bar team was able to provide you with a welcoming meal and drink upon your arrival, and that you enjoyed the comfort, cleanliness, and peaceful atmosphere of your room. Knowing that you were able to rest and relax after such a demanding day means a great deal to us. At the same time, we sincerely appreciate your constructive comments regarding the room and bathroom facilities. We regret that certain aspects of the accommodation did not fully meet your expectations. Please be assured that your observations regarding the electrical outlets and the condition of the bathroom have been noted and shared with the relevant departments, as feedback such as yours is invaluable in helping us improve our guests' experience. Thank you once again for your thoughtful review and, most importantly, for recognizing the dedication of our team. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Warm regards, Alfredo Castro Front Office Team

Customer review rating 4.5/5

Marija M. K. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that our location was convenient for your planned activities and that you had such an enjoyable stay with us. It is especially rewarding to hear that our team made a positive impression through their friendliness, efficiency, and willingness to help. We are also pleased that you appreciated the relaxed atmosphere throughout the hotel, allowing you to enjoy both the restaurant and lobby areas comfortably. Your kind words mean a great deal to all of us and serve as a great source of motivation. We sincerely hope to welcome you back to Mercure Lisboa on your next visit to Lisbon and provide you with another memorable experience. Warm regards, Paulo Castro Front Office Team

Customer review rating 2.0/5

James M. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased that you chose to stay with us, we are sincerely sorry to learn that the condition of your room did not meet your expectations or the standards we strive to provide. Please accept our apologies for the issues you encountered, including the air vents, sink, shower head, bathroom tiles, and the condition of the silicone around the bath and shower. We understand how these shortcomings can affect the overall comfort of a stay, and we regret the impression this left on you. Your comments have been shared with our Maintenance and Housekeeping teams for immediate review and follow-up. Feedback such as yours is invaluable, as it helps us identify areas where improvements are needed and ensure a better experience for our guests. We appreciate your honesty and hope you will give us the opportunity to welcome you back in the future and provide a stay that better reflects the quality and service associated with Mercure. Kind regards, Alfredo Castro Front Office Team

Customer review rating 5.0/5

Veronica A. Couples - Confirmed reviews ALL

The location was perfect for our train trip back to Setúbal a d the hotel was extremely well appointed and bed comfy. Breakfast was traditional português and good. I8ii

Dear Guest, Thank you for taking the time to share your experience at Mercure Lisboa. We are delighted to know that our location was convenient for your train journey back to Setúbal and that you enjoyed the comfort of your room, especially the bed. It is also wonderful to hear that you appreciated our traditional Portuguese breakfast and the variety it offers. Your positive comments are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back to Mercure Lisboa on your next visit to Lisbon. Kind regards, Alfredo Castro Front Office Team Mercure Lisboa Hotel

Customer review rating 5.0/5

Debra K. G. Solo - Confirmed reviews ALL

The front desk staff went above and beyond to help me last week when after a grueling day of medical testing, I arrived at the MERCURE Hotel in Lisbon. I was certain I had made a reservation a day or two before, but it seems I had not pushed the button to complete the reservation. The gentleman at the desk saw my desperation, and came up with a room for me. The staff proceeded to check in with me when I walked by their desk that evening or the next day, and were gracious right up to my checkout. As the restaurant was not open yet, and I hadn’t had anything to eat or drink since the night before, the bartender made me a lovely ham and cheese toastie and a large glass of white wine, both of which were desperately needed. On an altogether different subject, the room itself needs updating, particularly as there was not one plug in the wall on either side of the bed. The room was clean and the linens nice. The bath needs updating, particularly the ceiling tiles and tiles around the tub. Otherwise, my room was blissfully quiet.

Dear Guest, Thank you very much for sharing such a detailed review of your recent stay at Mercure Lisboa. We are truly touched by your kind words about our team. We understand how challenging and exhausting your day must have been, and we are delighted that our front desk colleagues were able to assist you when you needed it most. Providing genuine care and support to our guests is at the heart of what we do, and it is incredibly rewarding to know that their efforts helped make a difficult day a little easier. We are also pleased to hear that our bar team was able to provide you with a welcoming meal and drink upon your arrival, and that you enjoyed the comfort, cleanliness, and peaceful atmosphere of your room. Knowing that you were able to rest and relax after such a demanding day means a great deal to us. At the same time, we sincerely appreciate your constructive comments regarding the room and bathroom facilities. We regret that certain aspects of the accommodation did not fully meet your expectations. Please be assured that your observations regarding the electrical outlets and the condition of the bathroom have been noted and shared with the relevant departments, as feedback such as yours is invaluable in helping us improve our guests' experience. Thank you once again for your thoughtful review and, most importantly, for recognizing the dedication of our team. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Warm regards, Alfredo Castro Front Office Team

Customer review rating 4.5/5

Marija M. K. Business - Confirmed reviews ALL

The hotel staff was particularly friendly, efficient and helpful. A pleasant stay without much crowding in the restaurant and hotel lobby.

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that our location was convenient for your planned activities and that you had such an enjoyable stay with us. It is especially rewarding to hear that our team made a positive impression through their friendliness, efficiency, and willingness to help. We are also pleased that you appreciated the relaxed atmosphere throughout the hotel, allowing you to enjoy both the restaurant and lobby areas comfortably. Your kind words mean a great deal to all of us and serve as a great source of motivation. We sincerely hope to welcome you back to Mercure Lisboa on your next visit to Lisbon and provide you with another memorable experience. Warm regards, Paulo Castro Front Office Team

Customer review rating 2.0/5

James M. Business - Confirmed reviews ALL

The standard of the room was rather unacceptable for a 4 star hotel, dirty air vents, broken sink, broken shower head. Broken tiles on thr bathroom floor. Dirty silicone with mould around the bath and shower. It has thr appearance of neglect.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased that you chose to stay with us, we are sincerely sorry to learn that the condition of your room did not meet your expectations or the standards we strive to provide. Please accept our apologies for the issues you encountered, including the air vents, sink, shower head, bathroom tiles, and the condition of the silicone around the bath and shower. We understand how these shortcomings can affect the overall comfort of a stay, and we regret the impression this left on you. Your comments have been shared with our Maintenance and Housekeeping teams for immediate review and follow-up. Feedback such as yours is invaluable, as it helps us identify areas where improvements are needed and ensure a better experience for our guests. We appreciate your honesty and hope you will give us the opportunity to welcome you back in the future and provide a stay that better reflects the quality and service associated with Mercure. Kind regards, Alfredo Castro Front Office Team

Customer review rating 1.5/5

Rodney P. C. Couples - Confirmed reviews ALL

The hotel staff were great. The hotel needs work.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to learn that you found our team friendly and that their service contributed positively to your stay. Your kind words regarding our staff are truly appreciated and will be shared with the entire team. At the same time, we are sorry to hear that the hotel itself did not meet your expectations and that your experience fell short of what you have come to expect from the Mercure brand. Please accept our sincere apologies for any disappointment caused. Guest feedback is extremely valuable to us, and your comments regarding the hotel facilities have been noted, as they help us identify areas where improvements are needed. We hope you will give us another opportunity in the future to provide you with a much better experience and regain your confidence in our hotel. Kind regards, Paulo Castro Front Office Team

Customer review rating 0.5/5

Leena B. Solo - Confirmed reviews ALL

A glass frame fell and broke over my open suitcase, no response from the management team about this!

Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience and concern caused by this incident. As soon as you informed Reception of what had happened, the necessary measures were taken immediately. Our colleague from Housekeeping went straight to the room to clean and vacuum the area thoroughly, ensuring that any small pieces of glass were carefully removed. As a further gesture of care and goodwill, our Assistant Front Office Manager, with the approval of Management, offered you a pair of slippers and breakfast. According to the information provided by our colleague, the suitcase appeared to have been closed, as there were small pieces of glass visible on top of it, which were subsequently removed during the cleaning and vacuuming of the area. We would also like to clarify that the Director was not at the hotel at the time of the incident. Nevertheless, the situation was immediately addressed by the team on duty, and the appropriate measures were taken without delay. We are sorry that you felt there was no response from the Management Team. Please be assured that your concern was taken seriously and that every immediate measure available to the team on site was taken to assist you. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 3.5/5

Mirta K. Business - Confirmed reviews ALL

The stay in the hotel was fine but there was a big disappointment and surprise with reservation of the room. I was travelling for official European meeting on high level to Autoridade de Concorenca in Lisbon and they recommended your hotel. My office made reservation of the room already on 22 July and your hotel sent the email with confirmation of the room. However, just the day/night before my official trip to Lisbon to our big surprise, hotel sent the email to my colleague stating that you will cancel the reservation if we did not provide credit card for guarantee what we did immediately (although you did not ask for it during two moths!?), It is valid viza premium card from our institution but then the hotel said that this card is not valid for guarantee?? Why, we still do not understand. Then, the hotel insisted they will cancel my reservation if I am not there until 5 p.m. ?? and my plane landed only around 4.00 p.m. so it was not possible to be precisely at 5.00 in the hotel. Besides, this is extremely strange because in all hotels check in in time is usually after 2 or 3 pm. Then my assistant had to call a colleague from Autoridade de Concorenca who guaranteed with their official credit card?! This is how I managed to keep my room but my colleague from Finland was not that lucky so she came to the reception also with previous reservation and they told her, your reservation was cancelled and sent her to Novotel hotel nearby! If she wanted to stay in Novotel, she would book it in advance and not your hotel, right? The same goes for me, my office chose your hotel for stay! I find this very unprofessional and non-client friendly, this has never happened to me or my colleagues never in any other hotel. This is why I would not recommend your hotel because once the hotel confirmed the reservation, the client should be able to rely on this confirmation.

Customer review rating 5.0/5

Sherif A. S. Z. F. Business - Confirmed reviews ALL

I had a very pleasant stay at the Mercure Hotel in Lisbon. The service was excellent throughout, and the staff were always friendly, welcoming, and professional. A special thank you to Andrea at reception, who was exceptionally helpful, friendly, and always smiling. He went above and beyond to assist me with everything I needed, personally showed me around, and made sure I was comfortable and well taken care of. His kindness and professionalism really made a difference to my stay. The breakfast was also very good, and overall I was extremely satisfied with the hospitality and service. Thank you to the whole team, and especially to Andrea, for making my stay so enjoyable. Highly recommended!

Dear Guest, Thank you for your review following your stay at the Mercure Lisboa. We are delighted to receive your kind compliments and will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work every day to provide impeccable service. We look forward to welcoming you again and hope that your next stay will be even more enjoyable than this one. Kind regards, Ivone Pereira Front Office Manager

Customer review rating 2.5/5

Samuel J. A. Business - Confirmed reviews ALL

Slightly unpleasant in the summer without air conditioning. Also frustrating that there’s a refrigerator in the room, but it’s reserved solely for the minibar.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that some aspects of your stay did not meet your expectations. We understand that comfortable room temperatures are especially important during the summer months, and we regret any inconvenience caused. Regarding the refrigerator, please note that it is intended for minibar items. However, guests who need to store personal items, such as medication or baby food, are welcome to contact our reception team, and we will do our best to assist. We appreciate your comments, as they help us identify areas where we can improve our services and facilities. We hope to have the opportunity to welcome you back to Mercure Lisboa and provide you with a more enjoyable experience. Kind regards, Front Office Team Mercure Lisboa Hotel

Customer review rating 4.5/5

Fiona M. Couples - Confirmed reviews ALL

Great room, low noise. Very close to the Metro. Nice food a few streets away. Overall, exactly what we wanted.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you found your room comfortable and quiet, and that our convenient location close to the Metro helped make your stay enjoyable. It is also great to know that you were able to discover and enjoy some of the local restaurants in the surrounding area. Your comment that the experience was “exactly what we wanted” is truly rewarding for our team and motivates us to continue providing reliable service and comfortable accommodation to all our guests. We greatly appreciate your feedback and look forward to welcoming you back to Mercure Lisboa on your next visit to Lisbon. Kind regards, Front Office Team Mercure Lisboa Hotel

Customer review rating 4.0/5

Eduardo A. Solo - Confirmed reviews ALL

Room was quite nice. But either the sound proofing is insufficient, or the neighbours were too loud. Starting at 7.00 am the noise from the corridor became disturbing.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found your room comfortable and enjoyed your stay overall. However, we are sorry to learn that noise from the corridor disturbed your rest early in the morning. We understand how important a quiet and peaceful environment is for a good night's sleep, and we sincerely regret any inconvenience caused. While we do our best to ensure guests respect the comfort of others, we appreciate your comments as they help us identify areas where improvements can be made. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Lisboa and provide an even more enjoyable experience in the future. Kind regards, Paulo Castro Front Office Mercure Lisboa

Customer review rating 1.0/5

Emanuele G. Business - Confirmed reviews ALL

Good Hotel but someone entered the room while I was naked and made the whole stay uncomfortable

Dear Guest, We are truly sorry for the uncomfortable and distressing experience you had during your stay. We completely understand how upsetting and embarrassing it must have been to have someone enter your room while you were undressed, and we sincerely regret the impact this had on your sense of privacy and comfort. Due to an unfortunate human error at reception, one digit of your room number was entered incorrectly, which resulted in a new key being mistakenly issued for your occupied room. As a gesture of our sincere apologies, we have credited 2,000 Reward points to your ALL – Accor Live Limitless membership account. We understand that this gesture cannot diminish how uncomfortable the situation was for you. Please be assured that we take the privacy and security of our guests extremely seriously, and this is certainly not the experience we want any guest to have. We have addressed this matter with our team and are reinforcing our procedures at reception to help prevent a similar error from occurring again. Thank you for bringing this matter to our attention and giving us the opportunity to address it. We sincerely hope that, despite this unfortunate incident, we may have the opportunity to restore your confidence in our hotel and welcome you again in the future. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 3.5/5

Annette C. Business - Confirmed reviews ALL

fire alarm at11pm, someone pressed the button. No fire fortunately, Roomservice said to take 10 minutes took 45 and then I went to get it myself

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We are relieved to know that there was no fire, although we fully understand how disruptive and unsettling a fire alarm at 11 p.m. must have been. We also sincerely regret the delay with your room service order. Being told it would take 10 minutes and then having to wait 45 minutes, ultimately needing to collect it yourself, is certainly not the level of service we aim to provide. Please accept our sincere apologies for both experiences. Your comments have been shared with the relevant teams so we can review what happened and improve our service. As a gesture of our sincere apologies for the inconveniences you experienced, we have credited 2,000 points to your loyalty account. We hope this small gesture demonstrates how much we value your loyalty and your continued trust in us. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with the smooth and enjoyable experience you have come to expect from your previous stays with us. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 3.0/5

William H. Couples - Confirmed reviews ALL

Having stayed at the Mecure Hotel in Lisbon I think 4 times in recent weeks we have found the hotel comfortable and friendly. On an earlier visit we were told that we did not have to pay the €8 city tax if we were there for an appointment at the local hospital. So the previous week we forwarded an email confirming my wife's appointment and were told that was fine and we didn't have to pay the €8. But on this occasion I forwarded the email from the hospital confirming the appointment but was told that this didn't fit with the usual process and that we had to get a form from the hospital. My wife is going through Cancer treatment and to be stopped in Reception to highlight this was, in my opinion unnecessary. The email from the Hospital had been accepted the previous week, the receptionist did not raise any concerns when I confirmed I would forward this weeks appointment email to them. If you actually expect us to try and find a person that firstly has these forms and secondly can get it completed at the hospital whilst attending the hospital for potentially serious issues, it leaves me disappointed. Don't let poor processes run your hotel, just common sense.

Dear Guest, Thank you for your continued loyalty and for choosing Mercure Lisboa on several occasions during your recent visits. We are pleased to know that you find our hotel comfortable and our team welcoming, especially during what we understand is a particularly challenging time for you and your wife. First and foremost, we sincerely regret the frustration and discomfort caused during your most recent stay. We fully understand that having to discuss medical matters at reception can be distressing, and we are sorry that the situation left you feeling disappointed. We would like to clarify that the exemption from the city tax for medical reasons is subject to specific legal requirements. Due to the possibility of inspections by the relevant authorities, we are required to keep official supporting documentation issued directly by the hospital or healthcare institution. Unfortunately, appointment confirmation emails alone are not always considered sufficient evidence under the applicable procedures, and our team must ensure that the documentation on file complies with these requirements. We appreciate that, from your perspective, the information previously provided may have created different expectations, and we understand how this inconsistency was frustrating. Please be assured that our intention was never to cause additional stress or inconvenience, particularly given the circumstances surrounding your wife's treatment. Our team was simply seeking to comply with the official documentation requirements that may be requested during an audit or inspection. We truly value your feedback, as it helps us identify opportunities to communicate these requirements more clearly and sensitively in the future. We wish your wife all the very best with her treatment and sincerely hope to have the opportunity to welcome you back under more pleasant circumstances. Kind regards, Mercure Lisboa Team

Customer review rating 3.5/5

Johann S. Couples - Confirmed reviews ALL

Solid hotel that is a little below mercure 4 star standard. Breakfast and rooftop pool are nice, but rooms are outdated and service a mix of understaffed and unprofessional. Location is ok. Positive: - good mercure-standard breakfast - rooftop-pool on 9th floor is nice on a sunny day - location is 10 car minutes to center or airport, 20 minutes by metro incl. the walk to the station Need for improvement: - the rooms (especially the showers) need a renovation, the double bed is actually a twin bed (one bed with two mattresses pushed together not covered by a topper) and not the freshest anymore - the service is not on 4 star standard. Receptionist offered me to join All Accor, although I am a member for many years already. Moreover, at the evening hours there is only one person at the reception, not enough to handle the chaos.

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Lisboa. We are pleased to learn that you appreciated our breakfast, rooftop pool, and the convenient location of the hotel, with easy access to both the city centre and the airport. It is also encouraging to know that these aspects contributed positively to your overall experience. At the same time, we sincerely regret that certain elements of your stay did not meet your expectations. We appreciate your comments regarding the condition of the room, particularly the shower and bedding, as well as your observations concerning the level of service provided. Please be assured that your feedback has been shared with the relevant departments, as continuous improvement remains a priority for us. We would also like to apologize for the inconvenience regarding your ALL Accor membership recognition. This is certainly not the experience we aim to provide to our loyal guests. Furthermore, we understand your concerns regarding reception staffing during busy periods and appreciate you bringing this matter to our attention. Constructive feedback such as yours is invaluable, as it helps us identify areas where we can improve and better meet the expectations of our guests. Thank you once again for your comments and for choosing Mercure Lisboa. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects the standards you expect from the Mercure brand. Kind regards, Front Office Mercure Lisboa Hotel

Customer review rating 4.0/5

Kenny T. Solo - Confirmed reviews ALL

Check in staff were helpful and cheerful Received a lovely room upgrade with complimentary mini bar Breakfast was good the first 2 mornings but there seemed to be a lack of staff on the third morning. Food cold or not replenished. Dirty tables etc Pool are is nice could maybe do with some homely touches as seemed quite sterile. Water was a bit too cool for me but most people seemed ok Would definitely stay again as it is so handy to get to transport hubs

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you found our check-in team helpful and cheerful, and that you appreciated the room upgrade and complimentary minibar. We are also pleased that you enjoyed our breakfast during the first two mornings and found our location particularly convenient, with easy access to the main transport hubs. It is especially wonderful to know that you would definitely choose to stay with us again. We are, however, very sorry that your breakfast experience on the third morning did not meet the standard you had enjoyed previously. We completely understand your disappointment regarding the lack of staff, the cold food, items not being replenished and the tables not being cleared promptly. Please accept our sincere apologies. Your comments are very important to us and will be shared with our team so that we can work on improving the consistency of the service we provide. Thank you also for your honest feedback regarding our rooftop pool. We are glad that you enjoyed the area overall, while we understand your feeling that it could benefit from some warmer and more homely touches. We also appreciate your comment regarding the water temperature and understand that this can be a matter of personal preference. Once again, thank you for your constructive feedback and for choosing to stay with us. It was a pleasure having you as our guest, and we sincerely hope to welcome you back in the future and provide you with an even more enjoyable experience. Warm regards, and we look forward to welcoming you back soon! Ivone Pereira Front-Office Manager

Customer review rating 4.5/5

Martyn B. Couples - Confirmed reviews ALL

The hotel staff were friendly and the room was to our needs and a good price for high summer. The only problem was it was a bit further out of Lisbon and took a while to get there from the airport. We also didn't know where to go for dinner

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our team, the comfort of your room, and the value of your stay, especially during the busy summer season. We completely understand your comments regarding our location. Being a little further from the city centre can mean a longer journey from the airport, and we are sorry if this was less convenient than expected. Regarding dinner, we are sorry to hear that you were unsure where to go. Our team would have been delighted to recommend nearby options, and of course, you could also have enjoyed a relaxing dinner at our own restaurant. We would have been very happy to assist you with this. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back and making your next stay even more enjoyable. Kind regards, Ivone Pereira Front-Office Manager

Customer review rating 1.0/5

Mike E. K. Couples - Confirmed reviews ALL

We chose Mercure Lisboa because we had an excellent experience at Mercure Bologna in May. Unfortunately, the two stays could not have been more different. Our experience in Lisbon was extremely disappointing, especially considering the price we paid and the four-star standard we expected from Accor. The room was clearly in need of refurbishment: the curtains had holes, the bed sheets had holes, and the mattress was extremely old and uncomfortable. You could actually feel the metal/structure of the mattress while sleeping. Service was also a major issue. On several occasions, room service did not answer despite calling multiple times. Reception also failed to answer, and on one occasion we were told we would receive a call back, which only happened around 45 minutes later. On other evenings, before 23:00, there was nobody available at the bar, meaning we had to go to reception just to order a drink or get assistance. The pool area was also below expectations: it felt old and poorly maintained, towels were often unavailable, and there were generators from surrounding buildings producing smoke around the pool area. For a four-star hotel, we also did not have basic amenities such as bathrobes or slippers. What makes this even more disappointing is that I am a big fan of Accor and have extensive experience in hospitality myself. I had another stay booked at Novotel Porto, but after this experience, I cancelled it and chose an Airbnb instead. The Airbnb was significantly more modern and comfortable, with excellent pillows and mattress, bathrobes, slippers and even a small welcome gesture. I am sharing this feedback honestly because I genuinely like Accor and expected a much higher standard. I hope the hotel takes this feedback seriously, particularly regarding room condition, mattresses, housekeeping and service availability.

Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Mercure Lisboa. We are genuinely sorry to hear that your experience did not meet your expectations. We fully understand your disappointment, particularly given the confidence you placed in the Mercure and Accor brands. We sincerely regret that your stay in Lisbon did not meet your expectations. Regarding the service-related difficulties you experienced, we are sorry for the inconvenience and frustration caused by the waiting times and difficulties in reaching some of our services. The hotel was operating at full occupancy during your stay, which may unfortunately have contributed to longer waiting times than we would have wished. Nevertheless, we fully appreciate that this is not the experience our guests should expect, and we are sorry that this affected your stay. We would also like to mention, simply for context, that we were unfortunately not made aware of the concerns you experienced during your stay, nor did we receive a request for you to speak with a manager or another member of the management team. Had we been given the opportunity at the time, we would have been very pleased to listen to your concerns personally and do our utmost to assist you during your stay. With regard to the generators mentioned in your feedback, we fully understand how unpleasant this must have been, particularly in an area intended for guests to relax. These generators belong to neighbouring buildings and are therefore outside the hotel's direct control. Nevertheless, we regret the impact their operation had on your experience. Please be assured that all the points raised in your complaint have been carefully noted and formally recorded. Your comments are valuable to us and will be shared with the relevant teams. We truly appreciate the time you have taken to provide such detailed and constructive feedback. We understand that your intention is not simply to express your disappointment, but also to highlight areas where improvements can be made. Your comments will therefore be taken into consideration as part of our ongoing efforts to improve the quality and consistency of our services. Once again, please accept our sincere apologies that your stay did not correspond to your expectations. We are particularly sorry that this experience affected your confidence in the Accor Group. We sincerely hope that, despite this disappointing experience, you will allow us the opportunity to restore your confidence in the Mercure and Accor brands in the future. Kind regards, Ivone Pereira Front Office Manager

Customer review rating 3.5/5

Geert B. Business - Confirmed reviews ALL

Daily maintenance cleaned but didn’t replace everything what they took away

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the daily cleaning service. However, we sincerely apologize that some of the items removed during the room service were not properly replenished. We understand how important it is to have everything you need available in your room, and we regret any inconvenience this may have caused. Your comments have been shared with our housekeeping team so that we can improve our procedures and ensure greater attention to detail in the future. We truly appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience on your next stay. Kind regards, Ivone Pereira Front Office Manager

Other web-users rate our hotel

  • 390 reviews 8.6/10 Location
  • 587 reviews 6.3/10 Room
  • 590 reviews 8.5/10 Service
  • 13 reviews 6.8/10 WiFi
  • 265 reviews 7.5/10 Breakfast
  • 216 reviews 6.5/10 Cleanliness
  • 170 reviews 7.3/10 Pool
  • 143 reviews 3.9/10 Vibe

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