Novotel Sydney City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 3,172 reviews

Novotel Sydney City Centre - Image 1
Novotel Sydney City Centre - Image 2
Novotel Sydney City Centre - Image 3
Novotel Sydney City Centre - Image 4

Description

Hotel extras

  • Central location with Sydney's iconic sights on the doorstep

  • Great transports links, including easy, direct access to the airport

  • Newly refurbished rooms with state-of-the-art digital facilities

  • Modern dining and creative cocktails at Birdie Bar & Brasserie

  • Fitness centre with treadmill, bikes and free weights

Our accommodation(s)

Book this hotel
Room 1

Our spacious Standard Twin Room with 2 double beds makes an excellent city centre base for up to four guests. Perfect for exploring Sydney together, early morning chats and late-night TV shows. Who's going to put the kettle on?

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View

Comfort and convenience await with an Accessible Double Room. A double bed and blackout curtains ensure a replenishing night's sleep. With wide bathroom doors and a roll-in shower, this room has all the ingredients for a smooth stay.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Enjoy space, comfort and convenience with a Superior King Room with a park and city view. Whether you're enjoying your break or attending a conference, our superior beds with premium linen will ensure you're rested and ready to conquer the day.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Spacious and sophisticated city and park facing Superior Twin Room with bespoke timber finishing featuring 2 double beds and complimentary Wi-Fi. Enjoy amenities such as a private bathroom with a walk-in shower, hairdryer and smart TV with Chromecast.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Survey the city below from your spacious Executive King Room. Pour yourself a morning coffee. Stimulate your senses with the sustainable amenities in your walk-in shower and plush rob available for your convenience. The ideal stay in Sydney CBD.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Travelling with a friend? Enjoy time together and your own space. With two double-size beds and plush robs that will wrap you in next-level comfort and a view of the park or bustling CBD district below, perfect pitstop for your Sydney getaway.

  • Views:

    City View or Park view

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Located on level 3, work, rest and play in space and style. With a luxurious king-size bed, extra floor space to move around and glorious views of Wynyard Park from a private balcony, there's no better place to stay in Sydney.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 70'/178 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Suite

One Bedroom Suite

Say G'day to space and sophistication with a One Bedroom Suite. Leave your loved one to sleep undisturbed in the king bedroom as you fill your bottle at the wet bar and head out to cave a cup of coffee in the living area.

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Suite

Superior One Bedroom Suite

Our Superior One Bedroom Suites have a separate bedroom and spacious living area with kitchenette, so they are the perfect base for your Sydney getaway. Enjoy a warm shower, then pull on a fluffy robe and order a cocktail from room service.

  • Views:

    City View

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Studio/kitchenette
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Hotel location

Novotel Sydney City Centre

7 to 9 York Street
2000 SYDNEY
Australia

GPS:-33.86481857299805, 151.20530700683594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 283 rooms
  • 4 rooms for people with reduced mobility
  • 2 connecting rooms
  • 283 non-smoking rooms
  • 22 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Indonesian
  • Japanese
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Well-being

Fitness Centre

  • On site
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Max Limited Height: 1.79 m / 5.9 ft
  • Parking pricing: 30.98 € 50 AUD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

BIRDIE BAR & BRASSERIE

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Cooking style
European
Capacity
60
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • ApĂ©ritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Step into an ode to all things avian at Birdie Bar & Brasserie. Order a Fast Lunch if you're short on time and have a big appetite, or choose one of our delectable sharing platters to enjoy with friends and family. Tasty fare on your terms.

Indulge in a scrumptious full buffet breakfast showcasing a selection of hot and continental delights, featuring eggs, a bakery section, a juice station, cereals, yogurts, barista made coffees and more at Birdie Bar & Brasserie.

Keep working out even when you're away. Lift weights, put in some paces on the treadmill or gear up for a great ride on the Peleton. Need motivation? Our bikes are linked to the Accor loyalty programme you'll earn points as you exercise!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,172 reviews

Customer review rating 4.5/5

Corey M. Couples - Confirmed reviews ALL

Dear Corey M., Thank you for your kind words regarding our hospitality and location. We are delighted to know that you enjoyed your stay and found our hotel well situated. Your positive feedback is greatly appreciated. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

T. W. T. Business - Confirmed reviews ALL

Dear T., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the lack of recognition of your Platinum status and the absence of amenities in your room. Your experience does not reflect our usual standards, and we appreciate your input. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Lisa D. Friends - Confirmed reviews ALL

Dear Lisa D., Thank you for your positive feedback regarding your stay at Novotel Sydney City Centre. We are pleased to hear that you enjoyed our central location and the amenities provided. We appreciate your comments about the shower and will take them into consideration for future improvements. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Ian L. Families - Confirmed reviews ALL

Dear Ian L., Thank you for your kind words regarding your recent stay. We are pleased to hear that our team provided helpful service and that our bag storage policy contributed positively to your travel experience. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

Soli L. Solo - Confirmed reviews ALL

Dear Soli L., Thank you for your feedback. We are pleased to hear that you appreciated our location. However, I regret to learn that the condition of your room did not meet your expectations. Your comments regarding the carpet will be taken into account for our ongoing improvement efforts. Regards, Stav.I Guest Experience Executive

Dear Corey M., Thank you for your kind words regarding our hospitality and location. We are delighted to know that you enjoyed your stay and found our hotel well situated. Your positive feedback is greatly appreciated. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

T. W. T. Business - Confirmed reviews ALL

This stay was really dissapointing. I am a platinum All Accor member which was not acknowledged or recognised. Nothing in the room at all. Very different to past experiences.

Dear T., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the lack of recognition of your Platinum status and the absence of amenities in your room. Your experience does not reflect our usual standards, and we appreciate your input. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Lisa D. Friends - Confirmed reviews ALL

Great location in Sydney CBD, room well equipped with everything you need. Restaurant and Gym available. Shower was a bit difficult as bathroom was floated but orher than amazing stay!

Dear Lisa D., Thank you for your positive feedback regarding your stay at Novotel Sydney City Centre. We are pleased to hear that you enjoyed our central location and the amenities provided. We appreciate your comments about the shower and will take them into consideration for future improvements. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Ian L. Families - Confirmed reviews ALL

Great stay. Very helpful and were able to store our bags there while doing extra traveling.

Dear Ian L., Thank you for your kind words regarding your recent stay. We are pleased to hear that our team provided helpful service and that our bag storage policy contributed positively to your travel experience. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

Soli L. Solo - Confirmed reviews ALL

The room is very old and the carpet is not clean

Dear Soli L., Thank you for your feedback. We are pleased to hear that you appreciated our location. However, I regret to learn that the condition of your room did not meet your expectations. Your comments regarding the carpet will be taken into account for our ongoing improvement efforts. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Kerrie L. M. Solo - Confirmed reviews ALL

Loved my overnight stay at the Novotel Sydney City Centre. From the warm welcome at check in, to the wonderfully appointed and comfortable room, to a delicious breakfast service - all made it great. Complemented by a great team of staff.

Dear Kerrie L. M., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our location, accommodations, and breakfast service. Your appreciation of our team is truly valued, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Madeleine S. Families - Confirmed reviews ALL

The hotel is amazing with it being close to everything. The staff were fantastic and if I needed anything it was done right away. Everything was super clean and the breakfast was delicious.

Dear Madeleine S., Thank you for your kind words regarding your recent stay at Novotel Sydney City Centre. We are delighted to hear you enjoyed our prime location, the comfort of our accommodations, and the service provided by our staff. Your feedback is greatly appreciated. Regards, Stav.I Guest Experience Executive

Customer review rating 2.0/5

David G. Families - Confirmed reviews ALL

Look, the hotel is well placed, neat and tidy, good food and (could be, if some of the finer details were addressed) good value for money. However, if the door of the cupboard hiding the fridge would have stayed closed (faulty hinge) my son wouldn't have hurt himself on it. If the shower head/hose didn't leak, showers would have been a bit more enjoyable. The lovely view of the cement wall from the window (Room 1614) was a little less than breathtaking and the brownish mark on the bedsheet?? .... Hmmmm, well I am hoping that was some form of chocolate smeared on the sheet - please god! So, as I have said, some things need to be addressed. We were only there for 2 nights so I really didn't want to spend my time complaining, however, one shouldn't really have to complain given all of the competition.

Customer review rating 5.0/5

Jakub L. Families - Confirmed reviews ALL

Wonderful service - well looked after by staff

Dear Jakub L., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that our staff provided you with wonderful service and that you felt well looked after. Your satisfaction is our priority, and we hope to welcome you back soon. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Jamie H. Couples - Confirmed reviews ALL

Very Happy and will be back

Dear Jamie H., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated the cleanliness of our hotel, the service from our staff, and our convenient location. We look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 3.5/5

Shelley D. Solo - Confirmed reviews ALL

The fire alarm is an issue, I was on 18th floor when went off, told to take stares down, luckily a few minutes later announced false alarm, also had very small room next to elevator. Should have asked to move as had paid for larger room

Dear Shelley D., Thank you for taking the time to share your feedback. I apologize for the inconvenience caused by the false fire alarm and the room allocation. We encourage guests to communicate their preferences regarding room size to enhance their stay experience. Regards, Stav.I Guest Experience Executive

Customer review rating 4.0/5

Wing T. C. Couples - Confirmed reviews ALL

Great

Dear Wing T. C., Thank you for your positive feedback. We are thrilled to hear that you had a comfortable stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 4.5/5

Jenni H. Families - Confirmed reviews ALL

Very comfortable

Dear Jenni H., Thank you for your kind words regarding our central location, breakfast, and staff. We are pleased to hear that you found your stay comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 4.0/5

Paul H. Couples - Confirmed reviews ALL

Staff and rooms were great. Good location

Dear Paul H., Thank you for your kind words regarding our location and the quality of our staff and rooms. We appreciate your feedback about the debris in the hallways and will communicate this to our housekeeping team to ensure a more pleasant environment for all guests. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Tian G. Couples - Confirmed reviews ALL

Good

Dear Tian G., Thank you for taking the time to share your positive feedback. We are thrilled to hear that you had a good experience with us at Novotel Sydney City Centre. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 4.0/5

Beau S. Couples - Confirmed reviews ALL

Only down fall was a lot of linen dust

Dear Beau S., Thank you for your positive feedback regarding our location, fast lifts, and parking facilities. We appreciate your observation about the linen dust and will take it into consideration as we strive to enhance our guests' experiences. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Morakot I. Solo - Confirmed reviews ALL

This hotel is right in the heart of Sydney, with easy access to both trains and trams. The room was comfortable, and the bed was super comfy! After a long and delayed flight from Thailand, this was the perfect place to relax and get some much-needed rest. The staff were also very friendly, especially Sol, who helped me with my check-in and made me feel very welcome. And the beer at Birdy was cold and great! 🍺 100/100 — definitely a great stay!

Dear Morakot I., Thank you for sharing your wonderful experience at Novotel Sydney City Centre. We are delighted to hear that our central location and comfortable accommodations contributed to your relaxation after a long journey. It is particularly gratifying to know that Sol made a positive impression during your check-in process. We take pride in our team's commitment to providing excellent service. We appreciate your kind words about the beer at Birdy and are thrilled that you enjoyed your stay with us. Your feedback motivates us to continue delivering exceptional experiences. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Kim A. L. Couples - Confirmed reviews ALL

Convenient location in the city; comfortable stay.

Dear Kim A. L., Thank you for your kind words regarding our location and staff. We are pleased to hear that you had a comfortable stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 5.0/5

Ian D. Families - Confirmed reviews ALL

A great stay here to end our holiday. The reception staff were friendly and offered help with bags. They engaged in conversations as to where we had visited in Australia and where we returning to. A gift of chocolates was given as we left which was a nice gesture.

Dear Ian D., Thank you for your positive feedback regarding your recent stay at Novotel Sydney City Centre. We are delighted to hear that you appreciated our convenient location and found your room comfortable and well-maintained. It is wonderful to know that our reception staff's friendly service contributed to a memorable experience for you, and that you enjoyed the thoughtful gesture of chocolates upon your departure. We value your comments about the restaurant seating, as we continuously strive to enhance our guests' dining experiences. We hope you had a fantastic journey exploring Australia and that you will consider staying with us again in the future. Regards, Stav.I Guest Experience Executive

Customer review rating 4.0/5

Annette R. Families - Confirmed reviews ALL

Great location, comfy bed and good room amenities. Great restaurant & lovely staff. Room very dark (L2) and bathroom disappointing.

Dear Annette R., Thank you for your positive feedback regarding our location, comfort, and restaurant. We appreciate your comments about the room darkness and bathroom amenities. Your insights are valuable, and we will take them into consideration for future improvements. Regards, Stav.I Guest Experience Executive

Other web-users rate our hotel

  • 1,567 reviews 9.4/10 Location
  • 1,937 reviews 6.4/10 Room
  • 1,738 reviews 8.2/10 Service
  • 55 reviews 4.3/10 WiFi
  • 922 reviews 4.6/10 Comfort
  • 776 reviews 6.6/10 Cleanliness
  • 507 reviews 7.1/10 Breakfast
  • 367 reviews 4.8/10 Amenities

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