Sofitel Sydney Wentworth Hotel 5 stars

It's been 5 years since we last stayed and overall it was like putting on an old pair of comfortable slippers giving you that feeling of comfort and familiarity, however there were some aspects that could have improved such as the frayed and stained chairs in the club room, and serious hygiene issues with allowing guests to fill up their personal water bottles from the supplied fresh water bottles in the club room. (This was brought to a staff members attention who didn't seem to grasp the concept of our concern)

And I think I got more than I bargained for! Again top notched service in the Club Sofitel Lounge, superb food and beverages in abundance. Now with Light Rail operating off Circular Quai the connection to CBD, Chinatown and beyond is much easier(even though my 86 ys old granny on her Zimmerframe would be quicker than this literally crawling Light Rail!)

As a regular at this hotel on this occasion this stay was below average. Problems with the in room dining the the next evening the side dishes had to be asked for twice which finally arrived as we were finishing the mains. The lounge was over sold had to wait for about 20 minutes to get a table for breakfast and the staff was unable to cope with the rush with no plates, glasses and cutlery at times. On check out the invoices were to emailed to me but on 1 was sent the second room was invoice was not sent nor were the points awarded> I sent and email in relation to this which went unanswered so I rang the hotel. At this all my points in relation to this stay have been reversed and none credited. Not the best stay I have ever had to say the least.

The experience was great some of the wall paper in the room was coming loose/lifting, looked slightly 2nd hand, shower head loose and some holes blocked the this quality of accomodation everything should be spot on other than that the stay was perfect.

Check in was seamless and friendly. The room was clean but dark. Service at the bar was slow and unprofessional as the waiter forgot our order. The staff seemed flustered but it was not busy. The worst aspect of our stay was the incredibly saggy mattress! Neither of us slept well that night. My partner moved his pillow and tried to sleep on the floor whilst I swapped my position and tried to sleep at the foot of the bed, still exceptionally uncomfortable. After breakfast my partner and I couldn’t wait to go home and sleep. This was supposed to be my partners birthday weekend and I had planned to spend time at The Rocks and visit the Museum of Contemporary Art. I mentioned this to the woman who checked us out and she advised me that we would receive an upgrade on our next stay. Let me assure you I will never stay at your establishment again!