Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 7,014 reviews

Best price
guarantee
Sofitel Sydney Wentworth - Image 1
Sofitel Sydney Wentworth - Image 2
Sofitel Sydney Wentworth - Image 3
Sofitel Sydney Wentworth - Image 4
Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Prime location in Sydney's CBD, near shopping, dining, and iconic attractions

  • Fully refurbished in 2024, offering a fresh take on classic 5-star luxury

  • Four distinct dining venues with local flavours and French-inspired cuisine

  • Heritage-listed hotel blending timeless elegance with modern sophistication

  • Iconic pillarless Wentworth Ballroom for unforgettable events and weddings

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  7,014 reviews

Customer review rating 5.0/5

Tanji H. Families - Confirmed reviews ALL

The entire process was smooth and seamless, with WhatsApp support available to help along the way. We really appreciated the early check-in and late check-out, and the fitness and sauna facilities were amazing. The staff were excellent, especially Charim, who went above and beyond to make sure our stay was comfortable. She made us feel truly welcome and well cared for. Highly recommend staying here. I’ll definitely be back!

Bonsoir Ms. H., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had such a smooth and seamless experience, and that the early check-in, late check-out, fitness facilities, and sauna helped make your stay even more enjoyable. A special thank you for recognising Chaerim. We are thrilled to hear that she made you feel truly welcome and well cared for throughout your stay. Your kind words will certainly be shared with her, and we know she will be delighted to hear that her service left such a positive impression. Thank you again for your recommendation. We look forward to welcoming you back again soon. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 4.0/5

John F. Families - Confirmed reviews ALL

Great location Rooms beautifully appointed Staff friendly and helpful B/ fasts delicious and plentiful

Bonsoir Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Christie C. Couples - Confirmed reviews ALL

We recently stayed at Sofitel Sydney Wentworth and had a truly wonderful experience. From the moment we arrived, we were made to feel welcome by the attentive and professional staff. Ellena guest service, The hotel beautifully combines elegance, comfort, and exceptional service, making for a memorable stay. A special thank you to Tetiana and the Club Lounge team, Josephine, Kerry and Rivjah who consistently went above and beyond to ensure we were well looked after. Their warmth, kindness, and attention to detail made a significant difference to our experience. During our stay, I unfortunately experienced a medical incident. The care, compassion, and professionalism shown by the staff were exceptional. Their prompt response and genuine concern for my wellbeing, along with the follow-up afterwards, were greatly appreciated and will not be forgotten. The Club Lounge and Tilda restaurant was a highlight, offering a relaxing atmosphere, excellent food and beverages, and outstanding service throughout our stay. Thank you to everyone at Sofitel Sydney Wentworth for your incredible hospitality. We are extremely pleased with the consistent high standard of service shown to us and other guests. we look forward to returning in the future.

Bonsoir Mrs. C., Thank you very much for your wonderful feedback. We are truly delighted to hear that your stay with us was such a memorable experience. It is especially rewarding to know that our team made you feel welcomed, cared for, and comfortable throughout your visit. Your kind words about Tetiana, Ellena, Josephine, Kerry, Rivjah, and our Club Millésime team will be proudly shared with them. They will be thrilled to know that their warmth, professionalism, and attention to detail contributed so positively to your stay. We are also grateful for your recognition of the care and support provided during your medical incident. The wellbeing of our guests is always our highest priority, and we are pleased that our team was able to assist you with compassion and professionalism during this time. Thank you as well for your compliments regarding Club Millésime and Tilda Restaurant. It is wonderful to know that these experiences were highlights of your stay. We sincerely appreciate your recommendation and your recognition of the team's dedication to delivering exceptional hospitality. We look forward to welcoming you back to Sofitel Sydney Wentworth in the near future. Warm regards, Sofitel Sydney Wentworth

Customer review rating 4.0/5

Sarah T. Solo - Confirmed reviews ALL

2 nights for Vivid. It was a lovely hotel room and I enjoyed use of the SOHO gym and relaxation facilities. The only challenge was service. I contacted the hotel before my visit to book a relaxation infrared red sauna - the instagram msg just sent me to the page i had already found. When I called the person said I couldn't book in advance because you can only book using a QR code after check in. I worked out independently that you can book in advance by just ticking new member. At check out there was quite a long line and wait. So overall lovely hotel but needs to work on the service before, during and after the stay if you want to be considered a premium hotel.

Bonjour Ms. T., Thank you very much for your feedback and for choosing Sofitel Sydney Wentworth during your visit for Vivid. We are delighted to hear that you enjoyed your room and made use of the SOHO gym and wellness facilities. At the same time, we sincerely apologise that your service experience did not meet expectations. We regret the confusion regarding the infrared sauna booking process prior to arrival and understand your frustration when the information provided was not as clear or helpful as it should have been. We also apologise for the wait you experienced at check-out. Your comments are greatly appreciated and will be shared with relevant teams to review our communication and service processes. We are always looking for ways to improve and provide the seamless experience our guests expect from a luxury hotel. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a more polished experience from pre-arrival through to departure. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 1.5/5

Benjamin L. Couples - Confirmed reviews ALL

Big experience. - Checked in at 10am on 29 May and staff advised they would inform us when the room was ready. Waited after 3pm and back to hotel and check again, and they said room was ready. No message informed us when the room was ready. The other hotel I stayed in Sydney promptly told me when the room was ready and I didn't need to wander the street. - I then needed to check all ID documents again even we provided everything in the morning to your staff. Why they asked those documents in the morning if they would need to check the ID again when they provided the keys. - The room key was not working on Sunday 31 May after Sauna, I was wearing the swimwear, and need to go down to the lobby. Your staff needs me to provide ID to fix the keys but how would they expect me to bring my ID when I went to the Gym. Also, how unreliable your key system and it would not work. - During my checkout on 31 May, it was busy, and i told staff I would like to redeem points. Staff told me they were busy and needed to wait. I told them I could wait but asked about how long. They told me they were super busy and questioned whether I should wait. I was very disappointed, and they then told me they could redeem the point to me. Very unprofessional. I understand your hotel was busy due to a conference but it indicated me your hotel can't manage when there are many guests. I stayed in this hotel before and unfortunately I would tell you I will never choose this hotel when I am in Sydney. It only worth 4 star and I will never recommend others to stay.

Bonjour Mr. L., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Tean would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Other web-users rate our hotel

  • 1,594 reviews 9.4/10 Location
  • 3,072 reviews 6.3/10 Room
  • 3,396 reviews 8/10 Service
  • 30 reviews 6.1/10 WiFi
  • 1,359 reviews 4.9/10 Comfort
  • 1,123 reviews 6.3/10 Amenities
  • 964 reviews 7.4/10 Food
  • 703 reviews 7.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney