Sofitel Sydney Wentworth Hotel 5 stars

While the hotel is beautiful and the staff perfectly trained, friendly and accommodating, we did have some issues with the room itself. The room was outfitted with 2 double/queen beds that we needed. As such, the room was very small to be fitted out that way. It seemed as if it was a suitable size for one king sized bed and that it had been exchanged for 2 beds. The bathroom toilet had issues. The seat was too large for the bottom bowl so that when flushed, the water splashed onto the floor. Even when the water was cleaned off for the next use, it was impossible to use without your body becoming wet from residual water on the seat. The glass shower door did not seem to fit properly and as you showered, the water leaked out onto the floor. No amount of adjusting fixed this problem. The boxed breakfast we ordered to take with us to the airport was not worth the $25 we each paid for it. I realize we were there at a difficult time for the hotel and that the dining room was going to be closing that day for an indefinite period due to the COVID-19 situation.

The hotel was lovely, and the location was perfect. Our only disappointment was the quality of the meals we ordered for room service--overpriced for simple offerings. Unless you need the convenience of this service, I strongly suggest that you go out to eat, as there are wonderful restaurants nearby.

Check in professional room fabulous and lounge experience almost perfect except no afternoon tea buffet - This is OK considering the virus precautions. I missed the scones cream and jam- that was always the highlight for me for the afternoon tea. Breakfast was great as usual. The staff are as courteous as ever in th club lounge. Well done considering the circumstances

In trying times it was still a professional and personal welcome. Thanks

With the representation of the hotel I was disappointed. Rooms were tired looking, a hotel bathroom old fashion, Disappointed with shower and having a bath like that is a no no. Either shower bay and bath separate or just a shower. Maybe day time reception was ordinary. Night time 11 pm front desk male receptionist was very good. Restaurant food under the circumstances was very good I was denied my drink vouchers by waiter at restaurant ground floor but reinstated by night time receptionist. (very good operate). I look for service not price. I also reconise the current virus destruction of hotel guest. I take that into account. Breakfast Staff had NO idea about the current social distancing. Keeping it short, I was second person at 7-30 am in and about 75 -80 table approx or what ever. I spaced my self from the other person the the staff sat the 4 tables of people next each other. Could not believe it, a bloke coughed at next table. I move to another table. I told the waiter the government wont be happy about this situation. They had no idea a bout spacing. Really bad. That's bad. Another point, there was no sanatiser to clean hands. It go on. I have stayed at 4 or 5 Accor hotels in the last month or so, all were favourable. I am not a hard marker. Novotel darling square perfect example of hotel under the current virus situation. There's more but this is an honest appraisal. Disappointed overall especially the reputation of the hotel

Generally satisfying. However this hotel seems to be falling behind the top Sofitel standard standard slightly. I do compare this hotel with other Sofitel’s (Darling Harbour, Macau) and others (eg Fullerton Sydney) when I state this.

worrying because of the corona virus implications

Good location, with stay being nothing extraordinarily

I tried to use your website to cancel or postpone in line with Future of Mining and gave up calling only to be told I lost my first night and got a credit for the second night.The insincere "Sorry" just didn't cut it in this time of Covid19.

first impression (lobby) on arrival was great - the flowers, the room scent, the champagne (via Claude) first impression (room) - nice, clean - disappointed that you had no USB Ports for charging :( and no room slippers

Under the circumstances, the staff and their service were excellent.

Great location and central to everything

Satisfactory service in all respects.

The suite (1452) was clean and well appointed. The bed was comfortable and the bathroom well fitted out. The experience of linking my electronics to the room was easier than usual. The staff were friendly and discrete

Warm, efficient welcome & check in & out. Excellent afternoon tea & breakfast met all our dietary requirements. Comfy beds & quiet room enabled a good night’s sleep.