Sofitel Sydney Wentworth

Stayed for 1 night after a dinner and show close by. We've stayed in various Sofitel hotels/resorts over the years and know what to expect of the luxury Accor brand. Service, room quality, decor were up to expectations, however breakfast was below the standards I've experienced from the brand. Yes it was buffet breakfast however the quality was fairly average. I ordered eggs Benedict with salmon and it looked like it was prepared in a rush with everything just thrown together with little care. The bread was soggy and cold; and the supposedly poached egg was hard boiled. I don't mean to be picky but I've come to expect much better quality from Sofitel. There was also a long queue for breakfast which again was unexpected from the brand. These were the only let down to an otherwise beautiful hotel.

It is always enjoyable and pleasant to stay at the Sofitel Wentworth. We are regular return visitors to this ideally situated CBD hotel. Staff are exceptional in their professional approach and presentation. They make us feel special and privileged. The executive lounge possesses a relaxing atmosphere and appropriate food and beverages. The room was booked for my wife and I by the organisers of the Blackmores Running Festival event and we experienced additional service in dining with the Elite athlete group.

Our stay was comfortable and met expectations. On arrival (we arrived at 8pm) it would be nice to be told where convenient stores were, we ordered three hot chocolates through room service and it was over $30 and room service was very hard to order through the phone, it took well over twenty minutes to work out how to use it. Across the road, through the back doors is a 24/7 type store! Additionally we weren’t told that after a certain time key card entry is required. On checking in I was told breakfast was included for all three of us but then asked to pay an extra amount when we checked out. I miss paper information in the rooms. Just a few little tips that would of made our stay even better.

Hi Sarah, I am an All Gold Member. My recent stay at Sofitel Wentworth is a reminder why i don't stay at that hotel in Sydney. 1. I Booked 3 king rooms on the app and and got double bed rooms. I didn't have this option when booking so not sure how this occurred. 2. Line to check in with 1 person serving ended up being 8 long. This is is not the first time i have experienced this at this hotel and it happened at check out aswell 3. We sat in the restaurant for lunch . It took 40 minutes to get a coffee 4. We ordered food. Mine came before my colleagues. When his arrived it was stone cold (Hamburger). It was replaced but we still paid full price. 5. No water in room at all not even for purchase. I had a colleague leave the hotel to buy water. 7When i wanted to get back into my room on check out day door didn’t open due low battery 8reBakfast was supposed to be open at 6.30am. It didn't open until 635 and by then the que was back to the lift Overall a very avg experience particularly for the price. I didn't stay at the Marriot or Intercontinental to get my loyalty points even though they were cheaper and the same price. I regret that now as both those hotel are far better on all levels. I sound like a whiner. I get that but i value and deliver strong customer experiences in my business and expect the same when im buying a service. I hate to bang on but I've also experienced booking as a Accor member only to find out collogues who aren't and stay at the same hotel at the same time get better rooms than i do. This has occurred twice ! I gave up following that one up through your customer service team as the " generic " Mr. G., we are delighted to count you amongst our most loyal Accor Plus members. We truly appreciate your infallible loyalty to the ALL- Accor Live Limitless programme" is a little insincere when nothing is addressed. There are other instances where i had to chase your CS team but ive spent enough of my time then and now. Its not my job to tell you how your hotels should deliver better CX It is a big question mark if i continue using my accor membership moving forward. I have a conference 1-4 Nov in Sydney and need 4 rooms but im questioning on whether ill use Accor or just use booking.com

Sofitel Wentworth is in a great location for the Opera House and is comfortable. The rooms are well-appointed but I do wish you had more rooms that have a standalone shower rather than a shower over the bathtub - I find this extremely difficult because of my arthritis. It is frustrating to be given an upgrade to a room with a bathroom that doesn't suit - everyone loves an upgrade but sometimes it's not the right thing for a person's comfort - I always try to book a room with a standalone shower. From now on I'll be choosing a hotel where I am guaranteed that's what I'll get. The staff seek to be helpful and the team on reception are very good at what they do, as is the team in the breakfast restaurant. We were disappointed with the service in Soiree as it felt as though only some of the members of this team were well trained (for example serving guests who were seated after us before us, forgetting to put food orders through and then bringing the food as we were leaving, not looking at people to see if they are ready to order or wanting to order more) and the drinks menu had lots of unavailable items - why not slip a note in each day listing what is currently unavailable - we all understand the difficulties of supply since COVID so it would be useful to know what wasn't available so that we didn't waste everyone's time trying to order it.