Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,024 reviews

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Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  8,024 reviews

TripAdvisor Rating  4.0/5  6,670 reviews

Location

Customer review rating 4.5/5

Terry Business - Confirmed reviews ALL

Much better organised in our previous visit during construction.

Very dissappointed

Customer review rating 0.5/5

Ltc Solo - Confirmed reviews ALL

I have been to various Sofitel hotels around Australia and in Asia and this stay was the most dissatisfied I've been with this hotel brand. From the start, the Accor website did not even notify that the hotel was undergoing renovation. I've been to other hotels that underwent renovations and could still keep up standards. This however was not the case at Sofitel Wentworth Sydney. The reception on arrival was friendly , passed me my keys but did not mention anything about where the breakfast was nor any additional information about the hotel. The room I booked promised city views and the room I was given was a room with the only window looking into the atrium and directly into a wall. City views it very much wasn't, not even a view of the sky. I called reception from the room phone phone multiple times but no one answered. I physically went downstairs to talk to reception which was also unattended. I called the hotel number on my mobile phone only to be informed that there wasn't anyone at reception because he was in the back office. He finally emerged , asked if I had called him which I confirmed. In the mean time, two ladies who walked in after me, approached the reception and instead of attending to me (male) first , addressed the two ladies. Customer service training clearly in need here. When the chap at the reception finished with the ladies, I was informed that there was no remedy for my room situation and there was "simply nothing" he could do about the subpar room I was given. Breakfast the next day was chaos. There was a long queue of patrons waiting for breakfast. The breakfast reception staff was both looking after coffee orders and checking in guests and was clearly distracted adding to the disorganisation. The layout for breakfast was strange with seating in one room and food in another. The plate warmers were there but not operating, there was severe lack of spoons (resulting in a line of patrons along the back of the wall waiting for almost 10 minutes... just for the spoons). The lack of spoons issue was never resolved as guests were overheard asking for spoons throughout breakfast. I completely understand that the hotel is being renovated but the sheer disorganisation is appaling, especially for a luxury brand such as the Sofitel. It was clearly not a luxury experience.

Excellent hotel

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

Very enjoyable

Great experience in Central Sydney

Customer review rating 5.0/5

Robert Couples - Confirmed reviews ALL

Very welcoming staff and very comfortable room close to light rail and trains.

As expected

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

As expected

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Other web-users rate our hotel

  • 1,714 reviews 9.3/10 Location
  • 3,582 reviews 6.1/10 Room
  • 3,915 reviews 7.9/10 Service
  • 37 reviews 7.4/10 WiFi
  • 1,448 reviews 5.1/10 Comfort
  • 1,352 reviews 3.8/10 Amenities
  • 925 reviews 6.9/10 Breakfast
  • 900 reviews 6.6/10 Cleanliness

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