Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.3/5 8,177 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Prime Sydney location near the Opera House, luxury shopping and iconic attractions.

  • Complimentary Sofitel Fitness with gym, Reformer Pilates and state-of-the-art equipment.

  • Four award-winning dining venues showcasing Australian, Asian and French flavours.

  • Exclusive Club Millésime access with gourmet breakfast, afternoon tea, drinks and canapés.

  • Sydney's Hotel of the Arts, with exclusive access to leading cultural experiences.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 1 King Size Bed

Photo out of - SUPERIOR ROOM, 1 King Size Bed

Experience elevated comfort in our Superior Room, featuring one king-size Sofitel MY BED and a welcoming space to relax and recharge.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Courtyard View
See availabilities

Experience restful comfort in our Classic Room, featuring the signature Sofitel MY BED for a restorative night's sleep and a welcoming retreat in the heart of Sydney.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Experience unmatched comfort in our Superior Room, featuring two double Sofitel MY BEDs and a welcoming setting designed for a relaxing stay.

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Discover elevated comfort in our Luxury Room, featuring the signature Sofitel MY BED and a Juliet balcony, offering a light-filled retreat inspired by Sofitel's French art de vivre.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu
  • Rollaway bed
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Discover contemporary comfort in our Luxury Club Room, featuring the signature Sofitel MY BED and exclusive Club Millésime access with gourmet breakfast, afternoon tea, evening drinks and canapés.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Discover contemporary comfort in our Luxury Club Room, featuring the signature Sofitel MY BED and exclusive Club Millésime access with gourmet breakfast, afternoon tea, evening drinks and canapés.

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Thoughtfully designed with accessible features, this welcoming retreat features one king-size Sofitel MY BED, step-free access, lowered furnishings, and a spacious bathroom with support rails and a shower bench for a seamless stay.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

PRESTIGE SUITE, Club Millésime Benefits, 1 King Size Bed, Separate Living Room

Photo out of - PRESTIGE SUITE, Club Millésime Benefits, 1 King Size Bed, Separate Living Room

Indulge in luxury in our Prestige Suite, a residential-style retreat with expansive living and entertaining spaces, French-inspired design, signature King-size Sofitel MY BED, and Club Millésime access with breakfast, afternoon tea and evening canapes.

  • Views:

    City View

Max. number of persons
3
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • 64'/163 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 436 rooms
  • 15 rooms for people with reduced mobility
  • 436 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Sofitel Fitness

  • On site
  • Sauna room
  • Thermal Spa
  • On site
  • Indoor parking
  • Private
  • 200 parking spaces
  • Max Limited Height: 2.2 m / 2.2 ft

  • Parking pricing: 43.13 € 70 AUD Per day

Accessibility

  • Elevators

Wilson Parking - Sofitel Sydney Wentworth

Additional charge

Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 Sydney, Australia

GPS:-33.865166, 151.211548

Parking information

  • On site
  • Indoor parking
  • Private
  • 200 parking spaces
  • Max Limited Height: 2.2 m / 2.2 ft

  • Parking pricing: 43.13 € 70 AUD Per day

Accessibility

  • Elevators

Delta Rue

Photo out of - Delta Rue

Delta Rue celebrates Vietnamese-French cuisine that promise unique freshness. From the captivating ambience to the lively flavours, Delta Rue invites you to an experience that captures the essence of both cultures.

Capacity
150
Accessibility
Accessible service
2000 Sydney, Australia
Telephone +61 2 8530 0138
Opening hours
Monday Closed
Tuesday Closed
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu

Delta Rue celebrates Vietnamese-French cuisine that promise unique freshness. From the captivating ambience to the lively flavours, Delta Rue invites you to an experience that captures the essence of both cultures.

Wentworth Bar

Photo out of - Wentworth Bar

Wentworth Bar offers approachable wine styles, easy-drinking cocktails and delightful bar snacks. Enjoy the vibrant atmosphere with regular DJs, creating a memorable experience of flavours, drinks and ambience.

Bar Type
BAR
Capacity
250
Accessibility
Accessible service
Telephone +61 2 9228 9188
Opening hours
Monday Closed
Tuesday Closed
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Hot snacks

Wentworth Bar offers approachable wine styles, easy-drinking cocktails and delightful bar snacks. Enjoy the vibrant atmosphere with regular DJs, creating a memorable experience of flavours, drinks and ambience.

Begin your day with an indulgent buffet breakfast experience in Delta Rue or in the comfort of your own room.

Experience Sofitel Fitness on Level 1, a contemporary wellness space combining state-of-the-art training facilities, reformer Pilates, and 24/7 access designed to inspire movement, balance, and renewal.

Sofitel Sydney Wentworth offers an exquisite setting for weddings, from grand receptions to intimate gatherings. With elegant spaces and tailored packages, every celebration is thoughtfully designed to reflect your vision.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,177 reviews

Customer review rating 3.5/5

Emma P. Couples - Confirmed reviews ALL

Bonsoir Ms. P., Thank you for taking the time to share your feedback and for rating your experience 70 out of 100. We are pleased to hear that you enjoyed our convenient location, the comfort of your room overall, and the attentive service provided by our Team. However, we sincerely apologise that your bed did not provide the level of comfort you expected, particularly regarding the uneven sleeping surface. A restful night's sleep is an essential part of the Sofitel experience, and your comments will be shared with our Housekeeping and Engineering teams for further inspection. We also appreciate your feedback regarding the softness of our pillows. We understand that pillow preferences vary, which is why we offer a pillow menu featuring different options, including firmer pillows, to suit individual comfort needs. Our Team is always happy to assist with these requests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Sofitel Sydney Wentworth for a more comfortable and restful stay. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 1.5/5

Bruno S. J. M. L. S. Business - Confirmed reviews ALL

Bonjour Mr. L. S., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Customer review rating 1.5/5

Song J. Business - Confirmed reviews ALL

Bonjour Mr. Song, Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Customer review rating 4.5/5

Ross H. Business - Confirmed reviews ALL

Bonsoir Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Tracey B. Business - Confirmed reviews ALL

Bonsoir Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Ms. P., Thank you for taking the time to share your feedback and for rating your experience 70 out of 100. We are pleased to hear that you enjoyed our convenient location, the comfort of your room overall, and the attentive service provided by our Team. However, we sincerely apologise that your bed did not provide the level of comfort you expected, particularly regarding the uneven sleeping surface. A restful night's sleep is an essential part of the Sofitel experience, and your comments will be shared with our Housekeeping and Engineering teams for further inspection. We also appreciate your feedback regarding the softness of our pillows. We understand that pillow preferences vary, which is why we offer a pillow menu featuring different options, including firmer pillows, to suit individual comfort needs. Our Team is always happy to assist with these requests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Sofitel Sydney Wentworth for a more comfortable and restful stay. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 1.5/5

Bruno S. J. M. L. S. Business - Confirmed reviews ALL

Room was not kept while we arrived in the morning.\ Lift are too slow Food is average Location is great

Bonjour Mr. L. S., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Customer review rating 1.5/5

Song J. Business - Confirmed reviews ALL

Bad experience

Bonjour Mr. Song, Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Customer review rating 4.5/5

Ross H. Business - Confirmed reviews ALL

From the moment of arrival to our reluctant departure, this was an outstanding experience.

Bonsoir Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Tracey B. Business - Confirmed reviews ALL

Great room with all amenties required. The room was clean and very comfortable. Staff very approachable and helpful.

Bonsoir Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Robyn H. Couples - Confirmed reviews ALL

Did not approve of the self check in,was looking everywhere for a lovely receptionist to meet and greet you and issue you your room number!

Bonsoir Ms. H., Thank you for sharing your feedback and for rating your experience 90 out of 100. We are delighted to hear that you appreciated the central location of Sofitel Sydney Wentworth, making it convenient to explore the heart of Sydney. We also appreciate your honest comments regarding our self-service check-in kiosks. While these have been introduced to offer guests greater convenience and efficiency, we completely understand that a warm, personalised welcome from a receptionist is an important part of the hotel experience. Please be assured that our Front Office Team is always available to provide a traditional check-in experience, personally welcome our guests and assist with their room arrangements. We apologise that our staffed reception area was not immediately apparent upon your arrival, and your feedback will be shared with our Front Office management team to help us improve its visibility. Thank you once again for your valuable feedback. We look forward to welcoming you back for another magnifique stay, complete with the warm and personal hospitality you expect from Sofitel. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Hendrika G. Business - Confirmed reviews ALL

Great Location - Comfortable Stay - the PPA conference was held here and as an attendee, it was fantastic to have all things in the one location. The service was good - although on the first breakfast we did feel like "outsiders" not able to go into the meal area, and with limited facilities for tea or coffee. The facilities for the conference were suitable and well serviced by staff. The food was of good quality and there was plenty. The rooms were comfortable - and the bed amazingly so! Overall a great experience.

Bonsoir Ms. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Danielle H. Friends - Confirmed reviews ALL

Great stay, helpful staff and beautiful treats in room

Bonsoir Ms. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Timothy G. Business - Confirmed reviews ALL

room cleaned and made up daily, helpful staff

Bonsoir Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.0/5

Warren N. Couples - Confirmed reviews ALL

We found the Wentworth a very comfortable , well located , even luxurious Hotel . Everything we needed . Staff were very welcoming and friendly . Breakfast was great on 3 mornings but was overcrowded badly on 1 morning . You could hardly move . The nighttime dining was less than we expected of a Hotel of this quality . There were a number of Restaurants but some of them were closed for Conference personal which left a narrow choice .

Bonsoir Mr. N., Thank you for taking the time to share your feedback and for rating your experience 80 out of 100. We are delighted to hear that you enjoyed the comfort and elegance of Sofitel Sydney Wentworth, along with our convenient location in the heart of Sydney. It is particularly wonderful to know that our Team made you feel warmly welcomed and that you enjoyed our breakfast offerings throughout most of your stay. We are sorry, however, that one of your breakfast experiences was affected by significant overcrowding. We understand how uncomfortable this can be, particularly when guests are looking forward to a relaxing start to their day. Your comments regarding the breakfast atmosphere and guest flow will be shared with our Food & Beverage management team for review. We also appreciate your feedback regarding the evening dining options. During certain conferences and private events, some of our dining spaces may be reserved for exclusive functions, which can temporarily limit the options available to other hotel guests. Nevertheless, we understand your disappointment, particularly when expecting a varied dining experience from a five-star hotel. We recognise the importance of clearly communicating restaurant availability and ensuring guests feel well catered for throughout their stay. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Sofitel Sydney Wentworth for another magnifique experience. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 2.5/5

John M. Business - Confirmed reviews ALL

check in and checkout was awful, with computer system instructions at check-in impossible to follow and the touchscreen barely working. At checkout, just didn't work, unable to find my details. (room No & Name - surely not difficult?) This necessitated a 20 min wait at "Client services" desk, where I gave name and room number and they my detailed immediately. The staff at check-in agreed the system is terrible, with very few people able to navigate it. The low lighting makes it impossible to adequately see. Unfortunately, I was assigned a room for a person with physical difficulties, (which I am not) meaning the bathroom is far from ideal, with water not contained, the shower curtain far from functional and no-where to place person belongs - or are all the bathrooms now like this? who in their right mind throught the "mirror maze" at reception, (sorry client services), right in front of the lifts is a good idea? Sofitel Wentworth has previously been my hotel of choice for business and personal trips, but I'll be avoiding it in the future.

Bonjour Mr. M., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Customer review rating 3.5/5

Paul H. Couples - Confirmed reviews ALL

We has a suite and although the usual high standard the rooms were very dark with small windows. However the restaurant and club millesime staff were excellent providing the usual service. Sadly when we left here was no concierge on duty to take out bags - which was surprising.

Bonsoir Mr. H., Thank you for taking the time to share your feedback and for rating your experience 70 out of 100. We are pleased to hear that you enjoyed the high standards of comfort in your suite and, particularly, the exceptional service provided by our Restaurant and Club Millésime Team. It is wonderful to know that their warm hospitality continued to meet your expectations, and your kind compliments will certainly be shared with both teams. We are sorry, however, that the natural lighting in your suite did not meet your expectations. As Sofitel Sydney Wentworth is an iconic heritage property, some of our rooms retain their original window dimensions and architectural configurations, which can result in varying levels of natural light. We understand that a bright and inviting atmosphere is an important part of a comfortable stay. We also sincerely apologise that Concierge assistance was not readily available when you departed. Our Concierge Team is here to ensure a seamless arrival and departure experience, including assistance with luggage, and we regret that this service was not available when you needed it. Your feedback will be shared with our Concierge and Front Office management teams for review. Thank you once again for your continued support and valuable feedback. We hope to have the pleasure of welcoming you back to Sofitel Sydney Wentworth for a more comfortable and seamless experience. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 4.0/5

Leighanne S. Friends - Confirmed reviews ALL

The Executive Club welcome drink of champagne is a good initiative, however when you don't drink alcohol an alcohol free sparkling wine option should be available. The Welcome Drink is now a set menu with no option for a non-alcoholic cocktail, wine or beer. Sparkling water is also not an option if you don't drink soft drink which is very disappointing The Afternoon Tea and Cocktails options in the executive club have reduced significantly and there are minimal vegan / vegeterian options compared to previous stays. The washer in the shower was not working correctly and caused the hot water to stay on and not able to be regulated which is a scald risk. This was reported to the staff in the Executive lounge and there was no follow up. This was reported again the following morning. The risk to a child / elderly person who steps into the shower is high.

Customer review rating 1.5/5

Jonas A. S. Couples - Confirmed reviews ALL

After our first stay 2 years ago, with great memories, me and my wife were excited to return for our weekend in Sydney. The overall experience started week, with no pre-information email or any other communication. My initial message to the hotel about a week ahead of our stay was not answered, and required a follow-up. That's not a five star experience. When I arrived at the hotel at 8AM to drop my luggage (I made it very clear to the lounge attendant that I have no intention to get a room, and really just want to store my luggage), I was reminded a couple of times that its very early to arrive and to check-in. This seemed to be a very unpolite way of telling me to come back later. Second bad impression. As I headed of to work, my wife checked in around midday, and we received a very tiny, small room (as we have booked). In general, I am ok to receive the room I book, but in instances where higher categories are available, I expect as a long-standing Diamond member an upgrade. This was only provided once I shared my disappointment, and only at 10PM. Third bad impression. Finally, we did not receive any welcome card nor welcome gift, which is for a 5 star hotel the lowest level to achieve. Upon check-out, I asked about it and was informed that I could get some bonus points (300 points)... Ridicoulus. I spent the week prior to my check-in at the Intercontinental Sydney, and had without a top tier status a lovely stay. Going forward, I'll not consider to stay again at the Sofitel, but only at Intercontinental. The hotel went above and beyond.

Customer review rating 5.0/5

Norma P. Business - Confirmed reviews ALL

A great stay at the Sofitel as usual.

Bonsoir Ms. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Michael K. Business - Confirmed reviews ALL

Very good service and a lovely room

Bonsoir Mr. King, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Drew J. Business - Confirmed reviews ALL

Staff as always so helpful!! Thankyou again during my time there

Bonsoir Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Joel V. Couples - Confirmed reviews ALL

Attentive staff that managed an issue with the building well.

Bonsoir Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 5.0/5

Joseph C. Couples - Confirmed reviews ALL

Excellent service from everyone, as usual.

Bonsoir Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Allyson B. Friends - Confirmed reviews ALL

We stayed one night . Which was very convent as we had a late concert at the Operahouse

Bonsoir Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Other web-users rate our hotel

  • 1,794 reviews 9.5/10 Location
  • 3,325 reviews 6.4/10 Room
  • 3,829 reviews 8/10 Service
  • 33 reviews 5.8/10 WiFi
  • 1,447 reviews 5.1/10 Comfort
  • 1,245 reviews 6.9/10 Amenities
  • 1,105 reviews 7.7/10 Food
  • 801 reviews 8.2/10 Breakfast

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