Bonsoir Ms. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Mr. W., Thank you for sharing your feedback and for rating your experience 90 out of 100. We are delighted that you enjoyed our convenient location and your suite upgrade. While we apologise for the initial confusion of being directed to Level 5 and then back to the Lobby, it is wonderful to hear that Louise made such a positive impression. We especially appreciate your kind words about her warm and attentive service, from assisting with your upgrade request to personally following up once you had settled into your suite. We will be delighted to share your recognition with Louise, and we know she will be pleased to hear that she helped make your arrival experience a positive one. We look forward to welcoming you back to Sofitel Sydney Wentworth for another wonderful stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Ms. M., Thank you for sharing your feedback and for rating your experience 80 out of 100. We also sincerely appreciate your loyalty as an ALL – Accor Platinum member. We are pleased that you enjoyed our convenient location and Club Millésime, particularly the generous food and beverage offering. We are sorry, however, that your room felt dated and that noise affected your comfort. While the hotel has undergone an extensive refurbishment, as an iconic heritage property, the original structure places some limitations on our guestroom design and configuration. Regarding your Platinum benefits, complimentary room upgrades are strictly subject to availability at the time of arrival, and unfortunately, our high occupancy meant that an upgrade could not be offered on this occasion. We appreciate your understanding and loyalty and hope to welcome you back for an even more enjoyable stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Ms. H., Thank you for sharing your feedback and for rating your experience 80 out of 100. We are pleased that you enjoyed your room, the service from our Team, and your overall Club Millésime experience. We also appreciate your comments regarding the evening canapés, and this feedback has been shared with our Club Millésime team. We are particularly sorry about the ongoing Wi-Fi and casting issues in your room. We understand how frustrating it must have been to have our technicians attend more than once without the issue being successfully resolved. If casting is offered as an in-room feature, it should operate reliably and without constant interruption. Your comments regarding both the Wi-Fi signal and streaming performance have been shared with our Engineering team for further investigation. We appreciate your constructive feedback and hope to welcome you back to Sofitel Sydney Wentworth for an even smoother stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Ms. Amanda K. M., Thank you for sharing your experience. I sincerely apologize for the inconvenience you encountered during your check-in process and the delays you faced. It is our aim to provide a seamless experience for all guests, and I regret that this was not reflective of your stay. Your feedback is invaluable, and I will ensure it is reviewed to enhance our service standards. Best regards, Sofitel Sydney Wentworth

Bonsoir Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Nirmaldeep P. K., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Sydney Wentworth. We appreciate your observations, as they provide us with valuable insights into our operations and guest experiences. It is encouraging to hear that you found the room to be well-presented and the room service commendable. However, I regret that certain aspects of your experience did not meet your expectations. I understand your concerns regarding the breakfast inclusion process. Our aim is to ensure clarity around our offerings, and I apologize for any confusion that may have arisen during your stay. We strive to maintain transparency with our special offers, and your feedback will be instrumental in helping us enhance this communication. Regarding your booking for three adults and one child, I recognize the importance of ensuring that all guests, regardless of age, are accommodated appropriately. We will take your comments into consideration as we review our family booking policies and strive to improve our service inclusivity. I also appreciate your observations about the check-in process. It is disappointing to learn that you experienced delays and that queue management did not meet our usual standards. We are committed to providing efficient and respectful service, and your feedback will be shared with our front desk team for evaluation. Ensuring our staff is well-trained in these areas is a priority for us, and your experience will aid in reinforcing this commitment. Thank you once again for your insights. We hope to welcome you back in the future, where we can provide a more seamless experience. Best regards, Sofitel Sydney Wentworth

Bonsoir Mr. D., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonsoir Ms. V. E., Thank you for sharing your feedback and for rating your experience 80 out of 100. We are pleased that you enjoyed your room and had a comfortable night’s sleep, and it is wonderful to hear that our Team was so helpful during your departure. We are sorry, however, that the check-in experience was confusing and that you were directed to three different locations. Your arrival should have been much more seamless, and we understand how this also resulted in your membership not being mentioned at the time. Your feedback has been shared with our Front Office management team to help improve the clarity and consistency of the arrival experience. We hope to welcome you back to Sofitel Sydney Wentworth for an even smoother stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Ms. W., Thank you for sharing your feedback and for rating your experience 80 out of 100. We are delighted that you enjoyed our recent renovation and especially pleased to hear that Sofitel Sydney Wentworth has become one of your favourite choices when visiting Sydney. We appreciate your understanding regarding the busy Saturday breakfast period. We apologise that utensils were temporarily running low when you arrived, though we are glad our Team was able to replenish them promptly. Your feedback has been shared with our Food & Beverage team to help ensure these details are better anticipated during peak periods. We look forward to welcoming you back for your third stay with us. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tetiana Manych Front Office Supervisor

Bonsoir Ms. B., Thank you for your wonderful feedback and for rating your experience 90 out of 100. We are delighted that you and your mum had such a fabulous stay with us. It is wonderful to hear that our Team made you feel warmly welcomed and that your room was prioritised and ready shortly after your early arrival. We are also pleased that you enjoyed the classic character of the hotel, our fitness and wellness facilities, and our convenient location. We appreciate your comments regarding the shower-over-bath configuration, particularly as it was difficult for your 75-year-old mum. We understand that stepping in and out of the bath can present accessibility concerns for some guests. Additional coat hangers are also always available upon request from our Guest Services team. Thank you especially for your recommendation and for saying you will return. We look forward to welcoming you and your mum back to Sofitel Sydney Wentworth for another lovely stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Dr. J., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonsoir Mr. W., Thank you for sharing your feedback with us. We truly appreciate your comments and use them to continually improve our service. Our Guest Experience Executive and Club Team would like to discuss your review with you and assist further. We would kindly ask you to reply to this email at your convenience so they can follow up directly. Your feedback is very important to us, and we would value the opportunity to address your concerns. We look forward to hearing from you soon. Kind regards, Sofitel Sydney Wentworth

Bonsoir Ms. Y., Thank you for sharing your feedback and for rating your experience 70 out of 100. We are delighted that you enjoyed our convenient location, had a lovely stay, and found our Heartists prompt and helpful despite a busy arrival period. It is also wonderful to hear that your dinner at Tilda was such an enjoyable experience. We appreciate your comments regarding the upholstery in Club Millésime. We understand that dated or stained furnishings can detract from the refined and exclusive atmosphere expected in the Club, and your feedback has been shared with our Club Millésime management team. We are nevertheless pleased that you found the Club offering generous and enjoyable. We hope to welcome you back to Sofitel Sydney Wentworth for another pleasant stay. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Ms. W., Thank you for sharing your feedback and for rating your experience 60 out of 100. We are pleased that you had a comfortable stay and found your room well equipped. We are sorry, however, that the level of service did not meet the expectations you rightly have of a luxury hotel. Warm, attentive and personalised service is at the heart of the Sofitel experience, and we are disappointed that this was not consistently reflected during your stay. Your comments have been shared with our management team for review. We appreciate your honest feedback and hope to have the opportunity to provide you with a more memorable experience on your next visit. Warm regards, Tetiana Manych Front Office Supervisor

Bonsoir Ms. B., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely appreciate your insights, as they help us to understand the expectations of our guests and improve our services. We apologize for any disappointment you experienced during your stay, particularly concerning the availability of drinks and canapés in the lounge. Our intention is to provide a high-quality experience for all guests, and we understand how important this aspect is for those who choose our club rooms. The decision to limit the service duration was made in response to an unexpected increase in occupancy. We recognize that this may not align with your expectations of exclusivity, which is a hallmark of the Sofitel experience. Your suggestion to limit guest numbers in the lounge is noted and will be taken into consideration as we continuously strive to enhance our offerings. We value your patronage and appreciate your understanding in this matter. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Sofitel Sydney Wentworth in the future. Warm regards, Sofitel Sydney Wentworth