Sofitel Sydney Wentworth

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Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.0/5 100 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Sydney Wentworth

61-101 Phillip Street
2000 SYDNEY
Australia

  • By plane

    KINGSFORD SMITH At 12km / 7 miles - Shuttle paying

GPS:-33.865166, 151.211548

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Sofitel Sydney Wentworth boasts 436 luxury rooms on 15 floors curving gracefully around an elevated garden courtyard. Exuding authentic French charm through contemporary refined aesthetics, guests can choose from a range of elegant accommodation styles. A classical chic design with local touches creates luxurious interiors highlighting the heavenly Sofitel MyBed, heritage-listed marble, plush robes and slippers, and divine French bath amenities. Indulge in sophisticated comfort in the heart of Sydney.

Our guest reviews

Our guest reviews for
Sofitel Sydney Wentworth

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  100 reviews

TripAdvisor Rating  4.0/5  6,518 reviews

Worth the Premium

TripAdvisor rating 4.0/5

mgruss2 TripAdvisor review

Not quite in the centre of things (close enough for an easy stroll however) buy if you’re focussed on Angel Place, the Quay, Opera House or as we were, the Sydney Conservatorium, where we were treated to an absolutely brilliant evening of Beethoven, Prokofiev and Elgar by the outstanding student Symphony Orchestra, then the Sofitel is the place to be. Even the standard rooms are lovely - stylishly furnished, comfortably appointed and the parking right underneath with unlimited exits and returns and direct access to the lobby is most convenient. We had several visits to the lobby level Soirée where we enjoyed the relaxed atmosphere and the services of attentive staff but we thought the menu offerings, especially for light meals a little unappealing. A more negative comment (and the only one) was the very expensive breakfast provision. $40 might be Ok if you want to eat breakfast like a king but for those of us who sought only a bowl of cereal, toast and coffee, the brilliant little cafe just round the corner in Hunter Street was perfect, at little more than half that price.

Bonjour mgruss2, Thank you for your review. We are so pleased you had an enjoyable evening with Symphony Orchestra. We truly appreciate you sharing your recent experience with us & glad you enjoyed the relaxed atmosphere in Soiree. We hope we can welcome you back in the near future. Regards Lauren Job Director of Luxury Experience

Customer review rating 3.5/5

Sharon B. Solo - Confirmed reviews ALL

Check in was delayed asked to sit an wait as room not ready. Check in person did not appear to know what they were doing and I had to request welcome drinks voucher. Room was not cleaned till requested on the second day. Late in the afternoon, the Dishes washed in bathroom handbasin and then tasted like detergent. Both the foyer and soiree bar smelt like cigarette smoke, which prompted me not to spend time at soiree Bar. Breakfast was cleared before I finished, I went to get hot breakfast and when I came back to table had been cleared and coffee taken away, no offer was made to replace anything that was removed.

frustrated

Customer review rating 1.0/5

Andrew C. Business - Confirmed reviews ALL

sadly this was my most disappointing stay at the Sofitel. Despite having checked in via my laptop the day earlier, my check in at reception took 15 minutes! my request for a flat pillow was ignored and the room was very noisy

Parking debarcle. Room in disrepair

Customer review rating 1.5/5

Alex Families - Confirmed reviews ALL

Arrived to find there was no valet/concierge at the door. My wife had to go inside the hotel to find someone to help while we had 2 distressed young children in the car. Eventually got help and advised no valet parking - ok. Fine. Parking was around the corner. So I went around and it was full. No attendant to Direct. Ended up driving around Sydney trying to find another car park while calling wife to see if she could find out what the story was. She called reception who told her they didn’t know. Then called back a few minutes later and said to go back and find the attendant (gee, would’ve been nice to know 30 mins ago without the pouring rain) Room itself was tired and In disrepair. The sink plug in the shower/bath was completely loose and came out. The only saving grace was the club lounge - the staff there were excellent and attentive. Worst Sofitel we’ve ever stayed at and did not meet our expectations by a long shot. Do not recommend.

Enjoyable Stay thank you

Customer review rating 5.0/5

Ryan E. Couples - Confirmed reviews ALL

As always the staff are helpful and friendly, the location was great to what plenty of things to do and the room was sufficient.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The people were lovely especially the Italian waiter, he is an asset, he really cares about the customer.

An enjoyable stay

Customer review rating 4.0/5

Susanne S. Couples - Confirmed reviews ALL

As Accor members, The Sofitel Wentworth was our favourite hotel in Sydney. We really missed it during the time it became a quarantine Hotel. We were really looking forward to this stay. the reception staff was wonderful and gave us a Suite upgrade, very much appreciated. We enjoyed our stay but were a little disappointed by the fact the Club lounge had restricted opening hours, but the staff there were also very professional. Greatest problem was that the Garden Court restaurant was only open for breakfast. We understand that there is a shortage of staff but part of staying in the hotel is being able to dine and not have to worry about getting back!

Welcoming warm staff

Customer review rating 5.0/5

David H. Business - Confirmed reviews ALL

I always enjoy the sincere ‘welcome back ‘ I receive and the genuine warmth when greeted at the desk. The hotel is located in a perfect spot and is always clean and relaxing after a hard days work.

well located

Customer review rating 4.0/5

Marie C. W. Couples - Confirmed reviews ALL

All the xtras like slippers & so on was gone. No drink on arrival we had booked Room but then we found out we had breakfast so we went some days croissant not fresh, my husband had a 3 eggs omelette be lucky if if it was one egg it look dreadful. We had dinner there one night there were three people serving, the service was so bad at the end they told us to have the whole dinner free of charge which we refuse. I think we paid the drink

Well Located

Customer review rating 3.0/5

Jk Couples - Confirmed reviews ALL

Staff were friendly. Disappointed that the 2 complimentary drink vouchers were not given to us when we checked in but left under our door late that night when we returned after our night out. Because of this the vouchers went to waste.

Great stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Lovely room, was upgraded to a room with a bath, which I valued whilst being away. Great bed, comfortable sized room and bathroom, good service and clean

Good location and good value for money

Customer review rating 5.0/5

Roberta Business - Confirmed reviews ALL

Pleasant stay with all expectations met.

Convenient location

Customer review rating 3.5/5

Raki Business - Confirmed reviews ALL

Overall ok but could be better

Customer review rating 1.5/5

Aaron Business - Confirmed reviews ALL

Food and service were terrible and not remotely refllective of a supposed 4 star hotel

Very average

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Breakfast on reception at the ACA summit was insubstantial (orange juice in a shot glass and tiny croissant?) Hotel was freezing in temperature throughout the building Staff did not appear to be experienced and were rude at times during the ACA summit Tiny hotel room and cramped awkward bathroom

very average for an expensive supposed high class hotel

Customer review rating 1.5/5

Greg H. Couples - Confirmed reviews ALL

1.Before getting into the lift a Cleaning staff member passed and he had extremely bad body odour. or extremely smelly clothes. The smell took a long time to disappear. We were fortunate the cleaner had not been in our room as we are sure we would have asked for another room. This should have been picked up by his supervisor before he went to work. And should be part of an employees induction. 2. At the bar we were offered some Jatz biscuits (we had asked for peanuts). They were stale. 3. Bar staff were very slow and had trouble making a martini.

Poor quality rooms, and service.

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The room had no natural light, or airflow, the sink was blocked - and room service was non-existent. I tried to place room service orders on multiple occasions, and no one answered the phone.

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The room was lovely. Staff were great. We found the room very dark and the lighting not sufficient.

Up to the expected standard

Customer review rating 5.0/5

Tony B. Business - Confirmed reviews ALL

Other than there being no one at the drop off to assist with lugage on the day we arrived the stay could not have been better. First time back since covid, a few small changes but generally as it always has been. We have already booked to come back

Great city location near all of Sydney's icons. Beautiful historic hotel with fantastic service. A guaranteed great guest experience.

Customer review rating 4.5/5

Lili R. Couples - Confirmed reviews ALL

Have stayed here many times over many years. It's a very special place, very well located in good proximity to many of Sydney's places of interest. The entire stay from check in to check out is always excellent with all staff throughout the hotel ensuring a great guest experience.

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