Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.1/5 6,284 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Prime location in Sydney's CBD, near shopping, dining, and iconic attractions

  • Fully refurbished in 2024, offering a fresh take on classic 5-star luxury

  • Four distinct dining venues with local flavours and French-inspired cuisine

  • Heritage-listed hotel blending timeless elegance with modern sophistication

  • Iconic pillarless Wentworth Ballroom for unforgettable events and weddings

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,284 reviews

TripAdvisor Rating  3.8/5  86 reviews

Customer review rating 2.0/5

Szeling N. Business - Confirmed reviews ALL

The bed and pillow was too soft for my liking. The inroom phone in my room was faulty. I could not contact room service or housekeeping. The concreign person was friendly and attempted to resolve and provided an alternative whatsapp. The qr code to order room service somehow could not send sms to my foreign phone number. The shower screen was strangely designed. Its movable and only covered half of the bathtub. I had a hard time adjusting the hot water to my preference and had to shift the shower head to face the wall to prevent getting the whole toilet wet. It was nice of the hotel to provide a bottle of complimentary red wine as welcome gift. That's the surprise of the stay. The house keeping forgot to replenish my used up facial tissue and I ended up using my own since I can't call to their housekeeping. Overall not the best stay for my first experience. The breakfast spread was diverse and nice.

Customer review rating 3.5/5

Lee J. Families - Confirmed reviews ALL

The concierge picking up my luggage was excellent, the checkin process was extremely disappointing. I was essentially ignored until staff saw the confused 40 something yr old (I love tech so this isnt the problem) Poorly done. I was sitting with my children at checkin. rather then having a friendly hello and easily done... the poor staff had to use the stupid system as well. Kind people not their fault, greed and efficiency should not be in a 5 star hotel. I expect this is for "confenience", but felt like a shopping centre. Should not be centre point of contact. Horrible choice, I had this at a YHA. So yeah pretty horrid. A real humanoid working would be incredibly cool. This however is making me work, undermining the staff by not giving them space and control of their environment. Someone in management forgets its a 5 star hotel.

Customer review rating 4.0/5

Thomas F. Couples - Confirmed reviews ALL

A short trip with my wife, hotel is lovely after the refurbishment. Staff as always very helpful. Lifts can be a nightmare during peak movement times.

Bonsoir Mr. F., Thank you very much for taking the time to share your feedback. We’re delighted to hear that you and your wife enjoyed your stay and appreciated the refurbished areas of the hotel. It’s also wonderful to know our team made a positive impression — your kind words mean a lot to us. We understand the frustration the lifts can cause during peak times, and we truly appreciate you bringing this to our attention. Please rest assured we are continually working on improving the flow and overall guest experience. We hope to have the pleasure of welcoming you both back again soon. Warm regards, Tetiana Manych Front Office Supervisor

Customer review rating 4.5/5

Roderick P. Couples - Confirmed reviews ALL

Not only is the Wentworth very well presented, everywhere we went, we were approached by friendly staff offering to assist. We ate a beautiful lunch in the foyer brasserie from a very interesting menu, with great flavours.

Bonsoir Mr. P., Thank you sincerely for your lovely feedback. We're delighted to hear that you found the hotel beautifully presented and that our team made you feel welcomed and supported throughout your stay. It’s wonderful to know that you enjoyed your lunch!! We truly appreciate your 90/100 rating and your kind words about our staff. We hope to have the pleasure of welcoming you back again soon. Warm regards, Tetiana Manych Front Office Supervisor

Sofitel equals luxury

TripAdvisor rating 5.0/5

Curiosity585712 TripAdvisor review

From the moment I walked into this hotel I was impressed. There are very few luxury hotels who get their service right: that perfect mix of friendliness and courtesy. The Sofitel does. Their staff are a delight: dropping a bag, check in, check out: I felt very much like a welcome and valued guest. The hotel was immaculate and obviously very well cared for. It was about a 20 minute drive from the airport. It also nails the 'moody elegant European" vibe that some hotels struggle with: some of them end up dark and badly lit - but the Sofitel got it right. You could be in any country in Europe, it's very well done. The rooms are big enough to relax, and my room had a shower over a very deep bath - lovely. Everything worked perfectly, and I loved the sensor lights under the bedside tables, particularly because I had drawn the block out curtains. The bathroom was immaculate, and the towels and bed linen had that lovely very faint smell of bleach, so faint it's barely there, but enough to be reassured that everything was super clean. I didn't use the mini bar or the coffee, but there was a pod machine and two (good) bottles of gin plus normal mini bar delights. There is a makeup mirror - a really good one - and ample lighting in the bathroom (see earlier comments about moody decor). There is also plenty of room to hang up dresses/clothes. I've saved the best till last - the bed. The lady at check in told me they have the best beds and she absolutely was not exaggerating. Soft but not squishy, and just so comfortable - one of those beds when you feel like you are just supported but can't really feel anything. And a proper duvet/doona and a ton of pillows. I was very happy. We had a function at the hotel and the food was brilliant as well. All in all, I'm sad I only stayed one night: I'd love to spend a week there. If yoúre thinking about booking, definitely do it.

Bonjour Valued Guest, Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay at Sofitel. We are thrilled to hear that your experience exceeded expectations from the moment you arrived. Knowing that our team made you feel welcomed, valued, and genuinely cared for is incredibly rewarding for us. It is wonderful to hear that you enjoyed the ambiance and style of the hotel. Creating that perfect balance between elegance, comfort, and the distinctive European flair is something we strive for, and your observations about the lighting, decor, and overall atmosphere truly affirm our efforts. We are delighted that your room provided the comfort and convenience you were hoping for. From the deep bath and sensor lighting to the spacious layout, makeup mirror, and thoughtfully arranged amenities, it is great to know that every detail contributed to your enjoyment. Hearing that you found our bed so comfortable and the linens and towels impeccably clean is especially gratifying, as these are elements we pay particular attention to. It is also wonderful to hear that you enjoyed our dining and function offerings. We aim to create memorable experiences not only in the rooms but throughout the hotel, and your recognition of the food and service is greatly appreciated. Thank you again for recommending us so highly and for sharing your experience in such detail. Your words are incredibly motivating for our team and a true reflection of the service and hospitality we aim to provide. Best regards, Alley Prerana Guest Relations & Club Millésime Luxury Manager Sofitel Sydney Wentworth

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Other web-users rate our hotel

  • 1,431 reviews 9.4/10 Location
  • 2,873 reviews 6.1/10 Room
  • 3,147 reviews 7.8/10 Service
  • 26 reviews 6.6/10 WiFi
  • 1,275 reviews 4.8/10 Comfort
  • 1,099 reviews 5.2/10 Amenities
  • 639 reviews 7.1/10 Breakfast
  • 573 reviews 6.1/10 Cleanliness

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