Sofitel Sydney Wentworth Hotel 5 stars

Good experience, no problems

Staff efficient and helpful. Fresh flowers and maintenance of rooms and foyer very good.

room was brilliant, the check in process was seamless. definitely will stay again

An overnight stay where we felt welcomed and room very comfortable. We did look for a place which included breakfast which we loved.

All staff I interacted with demonstrated excellent and superior customer service. Booked a twin Club level room, which was average size but well appointed. Good use of space with furniture, super comfortable beds and pillows, and a lovely bathroom that was roomy with great amenities including a toothbrush - fantastic as I forgot mine ! Great wardrobe space and good size safe. Air conditioning worked well and was not noisy. There was an evening turn down service which I didnt expect. Club breakfast was nice and you could order omelettes and pancakes, great coffee there and the evening drinks and nibbles were nice.

We stayed on a Luxury Escape. Overall our stay was good however the receptionist on check in didn’t acknowledge a complementary bottle of wine or Gin experience, both of which we had to ask for hours later when we realised this was not going to be offered. The extra items were offered once we enquired about them, it would have been nicer for us if we didn’t have to ‘chase’ them up. Also I feel the toilet paper was too thin would have been nicer if 3 ply instead of 1 ply, it’s the little things !!

Second stay in this lovely, traditional hotel. Enjoyed great location, spacious design, excellent service, good food, very pleasant room. But one problem... Room situated on 6th floor directly above restaurant, and twice a day (coinciding with breakfast and dinner times), couple of hours of extremely irritating noise from metal chairs constantly scraping on tiled floor. Staff sympathetic, even ordered free bottle of fizz as compensation. But noise persisted. Question is why hotel hasn't done something to avoid this problem: rubber tips on legs of chairs? rug or carpet on tiles? Or is it cheaper to hand out bottles of wine to guests who complain?

Hotel is good, convenient, front desk staff are very polite and thankful. Room is big enough, very comfortable, the buffet breakfast is good and delicious. The car park just next to the hotel, so is very convenient for us too.

From checking in to checking out and all in between a goodexperience

Staff were lovely and very happy to help. There was no bed for our 8yo, but was rectified quickly. Lifts very very slow. It was obviously busy, but we had to queue for approx 15-20 mins for a.table at breakfast buffet. Was quite noisy going to sleep... we could head bass dance music.

We had an inclusive package including the VIP suite which was great. We loved the gin tasting and attention to detail and knowledge of the staff. Enjoyed the afternoon tea and pre-dinner drinks. We enjoyed most of the food but some of the food at the afternoon tea tasted artificial (sweet food) and at breakfast they often ran out of eggs and you had to wait a while for them to be provided.

It was perfect. Nothing is ever a problem. Staff were polite and happy to help.

The Wentworth Accor hotel has always represented quality to me on my previous stays. On my arrival I ordered a bowl of cauliflower soup from the ground floor restaurant and could not eat it, as it appeared to be just bowl of yellow water. I then went to the club lounge and ordered “spring rolls” instead for my lunch. They turned out to be rice paper rolls...NOT spring rolls... I signed for them but did not eat much if any of the dish. Fortunately, at check out I mentioned this to the lovely receptionist who kindly removed the price from my account. I would have to say all of your staff that I met are well trained, courteous and efficient. My room attendant was very good.

We loved the hotel however the carpets were extremely dirty - we have a 1 year old so a lot of time spent on the floor - you could rub off a bunch or hair, lint and dirt with your toe or finger. Loved the club room and very helpful staff.

Everything was ok. Room and breakfast but my expectation was even more. Because of service level I got in other properties was even more better then Sofitel.