Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.1/5 7,396 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Ideally located in the vibrant heart of Sydney's CBD

  • Four unique dining venues

  • Premier destination for conferencing and events

  • Iconic pillarless Wentworth Ballroom

  • 5-star heritage listed hotel in the city centre

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  7,396 reviews

TripAdvisor Rating  4.0/5  6,698 reviews

Refurbished Hotel, but very poor service

TripAdvisor rating 1.0/5

FrequentFlier185283 Business - TripAdvisor review

Recently my team of 14 stayed at the Sofitel Wentworth for a two day conference. We were really disappointed in the quality of the hotel, services and the staff. Beware, the hotel states that it has recently been refurbished, but that is only some of the rooms. Our team, despite paying top price for rooms, were allocated mainly old, unrefurbished rooms that were small, old and not very comfortable. The restaurant is extremely noisy with the hard floors. Our conference room was located behind the kitchen - this room should not be used for conferences. It is noisy, and small. Despite paying for a larger room, we were only provided with half the conference room and had to complain to gain access to the entire room. Rooms were not ready at check in time, with some of our team having to wait hours for access to rooms. One of our rooms was given away to another person unrelated to our team. It was a surprise for one of team to find another person already in their room! Rooms are noisy - even on the top floor you could hear the traffic below. Check out was all self service despite there being staff available. For a 5star hotel, the service and facilities provided definitely did not match. There are much better hotels in Sydney. We definitely will not be using this hotel again.

Terrible service, hopeless bell boys. Worst Sofitel

Customer review rating 1.0/5

Ben Business - Confirmed reviews ALL

Starting with a computer screen, when your a diamond members is weird to say the least, having the guy double down and suggest that was practically the only way when I had a complicated booking, multiple rooms, etc. is terrible. Did all the right things with bags, yet they still went to the wrong rooms, airline lounge style club lounge (just a little worse than the Sofitel run Qantas first class in Singapore), and then waited 15 minutes for my bags that I left after checkout because the baggage tag was handed between four people, and took two goes to get all the bags.

Bad start upon checking in

Customer review rating 3.0/5

Cheryll A. Friends - Confirmed reviews ALL

I arrived at Sofitel around 2:25 pm. Went to the reception to get my key as I already did online check in. As an Accor gold member, I requested to an early check in ( less than A. hour). However Mateo, the receptionist was adamant that I come back at 3 pm for my key as the room was not ready yet. I understand that sometimes, the room is not ready but I received A. text message from Sofitel at 2:32 pm that my room was ready( I only found out past 7 pm when I read my text message). Mateo was unhelpful and I felt like I was discriminated. When I told him I was going to give him A. negative feedback, he just shrugged his shoulders as if saying” i dont give A. damn”. I then requested to speak to the supervisor and sorted my check in. Mateo is an amazing arrogant person who does not represent Sofitel service statement. When I asked him for his name , he took his name tag and showed it to me and wrote his name in big bold letter in yellow post it pad. Apart from that, everything went well. Other staff were nice and cheerful.

Perfect location, service, comfort

Customer review rating 5.0/5

Debra Couples - Confirmed reviews ALL

Located only a short 10 minute walk to the Harbour, parking available, lovely service and awesome buffet breakfast

Bonjour, Debra S., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William O'Shea Front Office Supervisor

Once a classy icon, now pretty average

Customer review rating 2.5/5

Margaret G. Couples - Confirmed reviews ALL

We have stayed many times at the Wentworth, over a couple of decades, and including during the refurbishment, and always found it comfortable, convenient and with outstanding service. We used to enjoy the Soiree Bar on several occasions each stay, and the Garden Court restaurant usually at least once per stay. In the last decade, as Platinum ALL members, we have been using the Lounge on level 5 as well. Post refurbishment, the Lounge remains excellent and the there food superb. CHeckin was slow and a touch chaotic. The rooms remain comfortable and quiet. Tilda and Tilda Bar don't hold a candle to Soiree Bar in either atmosphere or Menu. Both are noisy, in their design and with music. Delta Rue as a breakfast venue is over-crowded and without charm but perfectly adequate. As a dinner venue, we found Delta Rue overcrowded and overwhelmingly noisy, so much so that we had to shout to communicate with out dinner companions and after about half an hour, the noise was so great that it blotted out any enjoyment of the food. Wentworth Bar was also too noisy with music for us to consider using it. There are plenty of services we don't need, offered through an in- house hospitality app, which mostly didn't work, and even when it apparently had, it wasn't evident to the user whether or not messages had been sent, making it slightly less than useful. The in room wifi is still good. So, a hotel that has been our regular in Sydney, on this last experience did not provide what we look for in a hotel, namely the combination of comfortable, quiet rooms and calm, even refined albeit casual places to eat. The Lounge on Level 5 is very good, but cannot compensate for the bars/restaurants that are not places we want to go or take family and friends. With a little sadness, but knowing that all things come to an end, we will be looking at the other Accor options in the CBD for future stays in Sydney.

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Other web-users rate our hotel

  • 1,605 reviews 9.3/10 Location
  • 3,352 reviews 6/10 Room
  • 3,638 reviews 7.6/10 Service
  • 32 reviews 6.9/10 WiFi
  • 1,374 reviews 4.8/10 Comfort
  • 1,372 reviews 3.8/10 Amenities
  • 1,023 reviews 6.2/10 Vibe
  • 799 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.