BreakFree on Clarence Sydney

The actual stay was at the Mantra on Kent due to the Breakfree on Clarence being closed . I have stayed at this hotel before , It was a pleasure to return . The hotel commands an enviable position in the CBD , close to everything, the rooms are large and very comfortable , the brand new iron was a treat to use. I personally think that it's the staff that "make or break" a stay at any hotel , regardless of "Stars" . My experience started with a true Professional , Mr S Gupta from the Mantra at Parramatta , whom took control of my 3 x 2 night stays after the Breakfree on Clarence was closed and then made new bookings for me at the Mantra on Kent . I spoke to this gentleman personally on his private phone and I must add that it was on his own time , out of working hours , and he assured me that he would take care of everything and for me not to worry. To Mr S Gupta , Thankyou ! a true Professional & a gentleman ! . I must mention some of the exceptional staff at the Mantra on Kent all of them made me feel very welcome an valued , they truly are the "shining Stars " of this Hotel , Jerome - night Auditor , Eufemia Macri - Front Office Manager , Stella Marie Ong - Assistant Manager and all the other reception staff , Thanking all you for a very pleasant stay indeed !!

Booked in to stay a number of weeks ago. Called the day before to see if I could drop a bag off early and was told that the place is closed down at the moment. No one bothered to call me or message me to let me know. Was told someone should have called me about alternative accommodation being found for me but no one could tell me anything about it. Had to find alternative accommodation at the last minute.

Main things: Toilet seat loose and not fixable by me The communal tea room and ironing board were not what I expected. Conveniently located for my business trip Good price.

Was well located and room was decent enough but no proper kitchen, the heating was intermittent and the shower was just lukewarm. The fire alarm also went off at night twice in the 7 day stay. Also no proper of sufficient bedding and no cleaning services were offered for the 7 day stay

I had no hot water in shower and very strong paint smell in room and I ask for the heating to be turned on it was freezing . The king Lady at the front office tranfure me to another hotel .