The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.5/5 452 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
The Clarence Hotel Sydney - Image 3
The Clarence Hotel Sydney - Image 4
193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  452 reviews

TripAdvisor Rating  4.5/5  11 reviews

Customer review rating 5.0/5

Grant W. Couples - Confirmed reviews ALL

We were early so our room wasn't ready. No problem left our bag and went for lunch. Yes the rooms are small but we dont spend much time in our room. Bathroom was spotless and a great shower. Checkout gentleman was really friendly. Didn't get his name nut he said he was from Brazil. Easy walk to the light rail and several places for a drink. Will stay there again as the price was good .

Dear Grant, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our hotel modern, clean and well located. It is great to know that our single room design suited your visit and that you appreciated the spotless bathroom and refreshing shower. We are pleased to hear that our team made a positive impression, especially during check out. Your kind words mean a lot and will be shared with the team, including our Brazilian colleague who assisted you. We are grateful for your loyalty as a valued Accor member and your recommendation of the programme. It is a pleasure to know that you plan to stay with us again. Thank you once again for choosing The Clarence Hotel Sydney. Kind regards, The Clarence Hotel Sydney

Customer review rating 4.0/5

Kathy M. Friends - Confirmed reviews ALL

Staff very helpful & pleasant, accommodation clean & good.

Dear Kathy, Thank you for your kind words. We’re really glad to hear that our team made you feel welcome and that you found the accommodation clean and comfortable. It means a lot to us that you took the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, The Clarence Team

Customer review rating 3.0/5

Miko S. Business - Confirmed reviews ALL

initially my room don't have windows, the room is small not a typical 4 star hotel I stay. I rather stick ibis, novotel or 4 star plus. But the staff is very friendly and helpful

Hi Miko, Thank you for sharing your feedback with us. I am sorry to hear that your initial room did not meet your expectations, especially regarding the size and the lack of windows. I am glad our team were able to assist by moving you to another room and that you found them friendly and helpful throughout your stay. We understand that room layout and space can be important, particularly when comparing to other Accor brands you are familiar with. Your comments are valuable and will be reviewed as we continue to refine our guest experience. Thank you as well for highlighting the cleanliness and your smooth check out. We appreciate you choosing to stay with us and hope we can welcome you back again with a more comfortable stay from the moment you arrive. Kind regards The Clarence Hotel Sydney

Customer review rating 2.0/5

Jack Z. Couples - Confirmed reviews ALL

The hotel building and premises was okay but the cleanliness of the room was dissatisfying. There were some bits of hair on the bed, and when we asked the staff to change the linen after only having checked in for maybe 30 minutes due to discovering the hair, the staff only brushed the hair off and remade the bed instead of changing the linen as agreed. Furthermore, the mugs were dusty and not properly washed, and the kettle had water some water in it, which means it was probably not even inspected after the previous stay. Apart from that the noise proofing was fine for us, and we had no other major issues. The Accor benefits were a little disappointing too as we were not offered a room upgrade, and the free drink was just a drink from the minibar as they had no restaurants or cafes at the hotel. They did however provide a bottle of wine.

Hi Jack, Thank you for taking the time to share your detailed feedback. I am very sorry to hear about the issues you experienced, especially regarding the cleanliness of your room and the handling of your linen request. This falls well below our standards, and your comments have already been shared with our housekeeping team and management so we can address this urgently. We also apologise that your valued Accor member benefits did not feel fully recognised during your stay. We understand how important these moments are, and we will work with our team to ensure they provide a more attentive and consistent experience. Thank you as well for noting the lack of restaurant options. We understand this can be disappointing, and we are pleased to share that a restaurant is planned to open in 2026. In the meantime we offer minibar beverages and other alternatives to ensure our guests still receive their welcome drink benefit. While I am glad that the noise proofing, check out, and WiFi met your expectations, it is clear that we fell short in areas that matter most. We appreciate your loyalty and hope you will consider giving us another opportunity to provide you with a much improved stay. Kind regards The Clarence Hotel Sydney

Customer review rating 2.0/5

Elyse H. Solo - Confirmed reviews ALL

The room was fine, but the noise from the street was so loud and the pillow was so horrible that I didn’t not get any sleep at all. I woke up with a horrible neck from the pillow. I did call reception but they said they didn’t have any other pillows.

Hi Elyse, Thank you for taking the time to share your experience. I am sorry to hear that your stay was impacted by both street noise and discomfort from the pillow. A good night’s rest is essential, and it is disappointing that we were unable to provide a suitable pillow alternative when you reached out to reception. While our central location is convenient for many guests, we understand that city noise can be challenging for light sleepers. Your feedback will help us reassess what additional measures we can introduce to improve comfort in this area. I am glad to know your check in, check out, and the cleanliness of your room were positive aspects of your stay, and we appreciate you as a valued Accor member. Thank you again for your comments. We hope to have the opportunity to offer you a more restful stay in the future. Kind regards The Clarence Hotel Sydney

In partnership with TripAdvisor

Other web-users rate our hotel

  • 248 reviews 9.6/10 Location
  • 360 reviews 7.7/10 Room
  • 300 reviews 9/10 Service
  • 191 reviews 5.5/10 Comfort
  • 116 reviews 8.4/10 Cleanliness
  • 99 reviews 9.2/10 Vibe
  • 42 reviews 7/10 Value
  • 30 reviews 4.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.