The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.5/5 436 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  436 reviews

TripAdvisor Rating  4.6/5  10 reviews

Customer review rating 4.5/5

Colin M. Couples - Confirmed reviews ALL

Top hole in the main - only detractions and these would not stop us booking again but maybe others - street noise invasive late at night & early morning; unsecured website which you need to address; aircon filter cleaning light kept coming on.

Dear Colin M., Thank you very much for your kind feedback and for recommending us to your friends. We are delighted that you enjoyed our clean rooms, welcoming team and central location. It is wonderful to hear that Gabrielle and our colleague on the 29th made a positive impression during your stay. I am very sorry that street noise affected your rest. Unfortunately being in the heart of the city means some noise can carry through, and while we do our best with soundproofing, there are limits to what we can control. We truly appreciate your understanding. Thank you also for highlighting the unsecured website concern and the air conditioning filter light. Both matters have been passed on to our management and maintenance teams so they can be corrected promptly. We are glad our sustainable initiatives were noticed and appreciate your feedback on where we can continue improving. It means a great deal to know that despite the areas for improvement you would stay with us again. We look forward to welcoming you back for another comfortable visit. Warm regards, The Clarence Hotel Sydney

Great Location

TripAdvisor rating 4.0/5

Phum_phumpich TripAdvisor review

I stayed at The Clarence Sydney Hotel for four nights. The biggest highlight is definitely the location. It’s right in the centre of everything close to Wynyard Station, Town Hall, QVB, and even within walking distance to Circular Quay in about 20 minutes. The staff were friendly and helpful, and the room size was reasonable for a city hotel. However, cleanliness needs improvement as dust was noticeable throughout the room. Because the property is right on the street, you can also expect some party noise and traffic sounds at night. Overall, I’d recommend this hotel for travellers who prioritise a great, convenient location above all else. #Room 606

Customer review rating 2.0/5

Callimootoo H. S. Business - Confirmed reviews ALL

The room was really dusty and had bugs.

Dear Callimootoo H. S., Thank you for taking the time to share your feedback. I am very sorry to hear about the issues you experienced during your stay and I sincerely apologise for the dust and the presence of bugs in your room. This is not the standard we aim to provide and I understand how disappointing this must have been. As a valued Accor member your comfort is very important to us and your comments have been shared with our housekeeping leadership team so we can address this immediately. We will also be reviewing our room inspections to ensure this does not happen again. Thank you for recognising the efforts of our team during your arrival and departure. We truly appreciate your patience and hope you will consider giving us another opportunity to provide you with a much better stay. Warm regards, The Clarence Hotel Sydney

Customer review rating 4.0/5

Jason G. Business - Confirmed reviews ALL

I found the right and the location to the ideal for my business trip to Sydney. The ability to use my core points to pay part of my stay also makes it very valuable. The reception by Gabrielle on check-in was excellent. He was very personable engaging and truly showed a concern for my stay as well as my day Throughout my day. Every time I encountered him he was pleasant and engaging. The room was well decorated. I enjoyed the modern design and the use of the limited space as a solar Traveler. I found a space to be sufficient. I really appreciated the very large flatscreen TV. The soundproofing of the room was excellent and I was not disturbed by any exterior noises during my stay however the one item that was a negative experience was the smell of a kitchen particularly a grill or fryer that came through the AC vents when the AC was turned on. This was very strong and made you feel like you were actually in a kitchen And upon my return home. I noticed that that smell was also on my clothes.

Dear Jason G., Thank you very much for your thoughtful and detailed feedback. We are delighted to hear that our location, value and modern design suited your business trip so well. It is wonderful to know that you enjoyed the room layout, the large TV and the excellent soundproofing. We are especially pleased to read your kind words about Gabrielle. He will be recognised for his warm and attentive service. I am very sorry about the unpleasant smell you experienced through the air conditioning. This is not what we want any guest to encounter and we appreciate you bringing it to our attention. Our team is already investigating the source of the issue with our building management so we can resolve it as quickly as possible. Thank you also for mentioning the dust behind the TV. This will be addressed immediately with our housekeeping team. We truly appreciate you taking the time to share both the positives and the areas for improvement. Your feedback helps us provide a better experience for future stays. We hope to welcome you back so we can deliver an even more enjoyable visit. Warm regards, The Clarence Hotel Sydney

Customer review rating 3.5/5

Farrell B. Business - Confirmed reviews ALL

Good, should be better. Good: big room, comfy bed, nice bathroom but small) Do better: 1– You don’t do laundry and your reception person did not know name or location of nearest laundry. They offered to look it up on Google but frankly they should know that already. Accor should do better. 2– The breakfast choice and ambience at “Clarence & V” was poor. I know it’s a separate business, but it’s not good enough for Accor. 3– Curtains in room need to be darker/ heavier to block the morning sun.

Dear Farrell B., Thank you for taking the time to share your feedback and for staying with us as a valued Accor member. We are pleased to hear that you enjoyed the spacious room, comfortable bed and bathroom. We appreciate your detailed comments on the areas where we can improve. We apologise for the inconvenience regarding laundry information. Our team should be able to provide this promptly and we will ensure better training so this is readily available for future guests. Thank you also for sharing your experience with breakfast at Clarence and V. Although this venue operates independently, your comments are important and will be shared with their management so they can review the offering and ambience. Your note regarding the curtains has also been passed on to our maintenance team so we can assess options to improve light blocking for a more restful stay. We are committed to enhancing our services and your feedback helps us do that. We hope to have the opportunity to welcome you back and provide a smoother experience on your next visit. Warm regards, The Clarence Hotel Sydney

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Other web-users rate our hotel

  • 242 reviews 9.6/10 Location
  • 348 reviews 7.8/10 Room
  • 289 reviews 9/10 Service
  • 182 reviews 5.4/10 Comfort
  • 110 reviews 9/10 Cleanliness
  • 97 reviews 9/10 Vibe
  • 38 reviews 6.6/10 Value
  • 29 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.