BreakFree on Clarence Sydney 3 stars

Customer review rating 3.4/5 767 reviews

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Hotel extras

  • In the heart of the city

  • Walking distance to Town Hall Station

  • Walking distance to ICC and Darling Harbour

  • Close to major Shopping Centres QVB and Westfield Sydney

  • Great value option for Sydney CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
Catering
  • BreakfastPaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

BreakFree on Clarence Sydney

193 195 Clarence Street
2000
sydney
australia

Tel: +611300092878

Fax: (+61)2/92998887

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS :-33.869525, 151.205125

Our accommodation(s)

When visiting Sydney on a business trip or a family holiday nothing matters more in your city accommodation than a great location, and BreakFree on Clarence offers exactly that. Stay in a Single Standard Room, Queen Room, Twin Room, or if you're bringing the family then the Family Premium Room or the Family Suite offers a little extra space. Each room is air-conditioned and complete with a flat screen TV, Wi-Fi access (fee applies), tea and coffee making facilities, business desk, and safe.

Standard Single

  • Max. number of persons: 1
  • Area: From 9 / 97 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Queen

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin Standard

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Family Room

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our guest reviews for
BreakFree on Clarence Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 3.4/5

767 reviews

Value for money

Customer review rating 3.4/5

Claire Business - 14/01/2021 Confirmed reviews ALL

For $87/ night i can't complain. The room was large, the bathroom big. The bathroom was fairly fresh though the room has a few cosmetic imperfections. Bed was comfy, location was brilliant, and the front desk staff would do anything to help and were always very friendly.

Dear Claire H., We very much appreciate your comments regarding your stay at the BreakFree on Clarence Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, excellent value for money

Customer review rating 3.4/5

Gail Business - 11/01/2021 Confirmed reviews ALL

This is the second time I've stayed here when I needed to work in the city. Great location, very friendly staff, nice room that was very clean and has everything you need. The internet is not so great but that didn't bother me as I used my phone. I'm not sure what prices were like in pre-COVID times but currently (early 2021) this hotel is excellent value for money. .

Dear Gail P., We very much appreciate your comments regarding your stay at the BreakFree on Clarence Sydney. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon.

Good price

Customer review rating 3.4/5

April Couples - 25/12/2020 Confirmed reviews ALL

Everything you need for a short stay

Dear S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Great stay!

Customer review rating 3.4/5

Clancy Solo - 15/12/2020 Confirmed reviews ALL

I came for work and leisure for a few days and found the staff very friendly and the room exactly what I needed. The room appeared to have been recently renovated and had a nice view of centrepoint tower. I got there quite early on the first day and the staff member who helped me let me check in straightaway, which was great I was able to drop my bags and run to my meeting. Thank you so much for a great stay!

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great location and very helpful staff

Customer review rating 3.4/5

Kevin T. Families - 15/12/2020 Confirmed reviews ALL

After an initial issue with a musty bedroom which was starting to trigger my wife's asthma we were given a great room on the first floor by a very helpful concierge (from Malaysia). The staff were very friendly and helpful. Based on the responsiveness of the staff I would stay again. Really great location also. Thank you!

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Poor cleanliness

Customer review rating 3.4/5

Bethany Friends - 14/12/2020 Confirmed reviews ALL

Reception were lovely and helpful but unfortunately the room was not well kept or cleaned. Mouldy door to the bathroom and in the shower along with mouldy carpet next to the bathroom. Cigarette buts in the window seal and extreme amounts of dust.

Dear Bethany G., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Smelly, stale and unserviced

Customer review rating 3.4/5

Andrew Business - 12/12/2020 Confirmed reviews ALL

The hotel was not well maintained or cleaned. I left the please make up my room sign for 4 days with no room clean. I asked for fresh towels none came. The room was constantly damp and stale and the room smelled stale too. I noticed marks on floor in the hall and elevator remained in place for my whole stay. Not a very nice experience.

Dear Andrew S., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

ok

Customer review rating 3.4/5

Anonymous Business - 10/12/2020 Confirmed reviews ALL

checkin friendly, room smelt musty on entry, what was the beeping during the night

Dear Stephen O., Thank you for taking the time to share your feedback. All our rooms at Breakfree On Clarence have security beeps if the main door wasn't closed properly. Our reception desk open 24 hours if guest need any assistance at any time. We hope to welcome you back to our hotel very soon! Sincerely,

Terrible

Customer review rating 3.4/5

Charles Families - 07/12/2020 Confirmed reviews ALL

Didn't have booking when arrived but booked through booking.com. waited an hour to get a room. Everytime we left the room and went back, the key didnt work And had to wait to re key.

Dear charles c., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disgusted, outraged and extremely disturbed.

Customer review rating 3.4/5

Bryn E. H. M. Couples - 06/12/2020 Confirmed reviews ALL

I am honestly dumbfounded at where to begin with the horrific experience my partner and I had at your Hotel. Upon arriving in Sydney at 5am on Saturday morning (the 28th of November) following a ten hour drive, My partner and I checked into our hotel eager for a well earned rest in a presentable, comfy, inviting and most importantly clean room. Our expectations were far from fulfilled when entering our room. The room was significantly smaller than what was shown on the website, the bathroom was dirty and layout extremely impractical and a persistent musky odour accompanied the uninviting ambience of the room. However being so tired from the drive and only eager to enjoy our holiday we looked past our disappointment and proceeded to bed. The next morning we woke up late and headed out for a day of adventuring, then followed by a late night on the town, when returning later we once again identified a slight musky smell in our room. However we attributed the smell to the humidity and the room being a little stuffy due to not having any windows capable of opening, and turned the air con on to provide some air flow through the room. Once again being exhausted we headed to bed. The next day being once again eager to accomplish and encounter all the experiences the city had to offer, we headed off early to adventure. When returning home for our final night at your establishment, we frustratingly were welcomed again with a putrid musky odour. At this point in time we were very annoyed and disappointed so decide to inspect the room and investigate the source of the smell. Upon pulling back the bed sheets and doona cover, its an understatement to say we were mortified and practically sick with what we found. The sheets and doona were covered with several dark brown and grey stains and marks, severely breaching the basic level of hygiene which one would expect at a hotel. To further disgust we also identified the smell in our room to be the bed sheets we were sleeping in. They smelt damp, musky and dirty as though someone had dunked the sheets already dirty in water and barely dried them before attempting to pathetically "make" the bed. Outraged and disturbed I informed reception straight away and we were moved to a new room.......... one which did maintain a basic level of hygiene and also reflect a slither of pride in your establishments presentation. For this my partner and I are grateful however, this is only the bare minimum of compensation we have received since sleeping in several others filth for 2 nights. I would like to hear from your establishment immediately (either on my email pu… or personal mobile number 04…) with what you have to say about the horrendous, unhygienic and repulsive conditions which me and my partner were not only subject to, but enveloped in over the 2 nights we stayed in that specific room. I would further like to hear how you are going to compensate me and my partner for this revolting experience, or we will be taking this further. I will be following up this review with an email containing photos of what was found on our bed sheets. Thank you for your time. - Bryn Elliot Hearnden M.

Dear Bryn M., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good location and had lovely stayvery

Customer review rating 3.4/5

Ervin E. Couples - 05/12/2020 Confirmed reviews ALL

Very satisfied

Dear E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Well located

Customer review rating 3.4/5

Katrina Families - 30/11/2020 Confirmed reviews ALL

Family suite was a good size and staff accommodated our early check in. The street noise however made for a disruptive nights sleep

Dear Katrina R., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.4/5

Mark P. Business - 30/11/2020 Confirmed reviews ALL

Nil issues

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Handy Location at a great price

Customer review rating 3.4/5

Monique M. Business - 27/11/2020 Confirmed reviews ALL

My mid week stay was comfortable and the reception staff were fabulous

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Was great location for my needs - clean and simple

Customer review rating 3.4/5

Nysa Business - 25/11/2020 Confirmed reviews ALL

Helpful staff - clean room - has the basics you need for a short stay - clean bathroom.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great location, great value for money

Customer review rating 3.4/5

Greg Couples - 25/11/2020 Confirmed reviews ALL

Overall a good stay. A great location close to shopping and public transport. Clean good sized room. Very helpful and friendly staff.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great value

Customer review rating 3.4/5

Paul Business - 16/11/2020 Confirmed reviews ALL

Location fantastic, spacious and clean

Dear Mr J., We very much appreciate your comments regarding your stay at the BreakFree on Clarence Sydney. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We look forward to welcoming you back during your next visit to Sydney. Kind Regards, Mia Gaal Front Office Manager

Luxury Affordable Accommodation

Customer review rating 3.4/5

Penny Families - 11/11/2020 Confirmed reviews ALL

Room was neat and tidy. Bed super comfortable. Bathroom amazing. Staff super helpful and friendly. Very quiet room. Easy walking distance to popular attractions. Will definitely stay here again!

Dear Ms C., Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. I am pleased to hear our staff were friendly and helpful during your stay and we look forward to welcoming you back they next time you visit Sydney. Kind Regards, Mia Gaal Front Office Manager

Room was nice and spatious

Customer review rating 3.4/5

Emily F. Friends - 29/10/2020 Confirmed reviews ALL

Was good but I still haven’t gotten my $100 back so not happy with that as I need it.

Dear Emily Thank you for your review, We are sorry to see that your security bond has not been returned yet. The bond is released on day of check out and will take roughly 48 to 72 hours to be active in your account however this is subject to change depending on individual banks. Once again sorry for the inconvenience this has caused . Kind Regards The BreakFree on Clarence Team

Great location

Customer review rating 3.4/5

Peta Solo - 22/09/2020 Confirmed reviews ALL

Walking distance to most attractions or transport in the city. This is a great hotel if you just need a place to rest after colouring the city all day.

Dear Peta, Thank you for taking time to write us a feedback. We glad that you had a good time in Sydney and found our location is convenient to you. We look forward to have another opportunity to welcome you back in near future. Kind regards, Breakfree on Clarence team

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