The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 537 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  537 reviews

Customer review rating 1.0/5

Natalia B. Business - Confirmed reviews ALL

I was extremely disappointed - after paying over $500 a night, I ended up in a place that basically had a small room and no other amenities. A table and 2 chairs - that was the “lobby”????? But even the room, while it was clean, it had no drinking water, a stain on the carpet, no bathrobe and a tiny minibar. No effort made to compensate for the lack of hotel as such. It shouldn’t be open.

Dear Natalia, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not align with your expectations. We understand that our boutique-style concept and intimate layout may not suit every traveler’s preference. While we are pleased to know the room met cleanliness standards, we regret that other elements of the experience were not what you had anticipated. The Clarence is intentionally designed as a smaller, design-led boutique property, offering a more streamlined and contemporary experience rather than traditional full-service hotel facilities. Many of our guests have come to appreciate this concept since opening, particularly our central location and modern aesthetic; however, we understand that it may not resonate with everyone. Your feedback is sincerely appreciated and helps us continue refining how we present and deliver our offering. Thank you again for sharing your thoughts, and we wish you all the very best in your future travels. Kind regards, The Clarence Hotel Sydney Team

Customer review rating 4.5/5

Rebecca P. Couples - Confirmed reviews ALL

This is our second stay at the Clarence, and I am once again happily surprised by this little hotel, clean, modern and comfortable rooms, in a great location, walk to just about everything and the service has always been outstanding

Dear Rebecca, Thank you so much for returning to stay with us — and for taking the time to share such a wonderful review. We’re truly grateful for your continued support. It means a great deal to know that you were once again pleasantly surprised and that you enjoyed our clean, modern rooms, convenient location, and most importantly, the service from our team. Your kind words reinforce exactly what we strive to deliver every day. We look forward to welcoming you back to The Clarence again very soon. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 3.5/5

Judy C. Business - Confirmed reviews ALL

Staff are lovely. New decor. Convenient for short stay. The room I stayed in was noisy at night.

Dear Judy, Thank you for taking the time to share your feedback. We are so pleased to hear you found our team lovely, helpful and kind, and that you enjoyed the new décor and convenient location for a short stay. Your comments truly mean a lot to us. We are sorry to hear that your room was noisy at night and that the carpet condition and WiFi speed did not meet your expectations. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. Thank you again for your honest review, and we hope to have the opportunity to welcome you back for an even better experience. Kind Regards, The Clarence Hotel Sydney XO

Customer review rating 4.5/5

Siobhan G. Couples - Confirmed reviews ALL

The hotel is well situated and close to lots of places to visit, dine and drink at. We were dubious at first with a very small doorway for the entrance. But our fears soon disappeared as we had a lovely warm greeting at reception. There was a pleasant aroma and all looked spotless. On entering the room - we were pleasantly surprised that there was a reasonable amount of space which was well designed. Everything was thought off and we were quite impressed. The decor was a little quirky but we quite liked it. Overall we would recommend this hotel and would use it again.

Dear Siobhan, Thank you so much for your lovely review! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that your first impressions quickly turned into a warm and positive stay, and that you enjoyed the welcome, atmosphere, and design of the hotel. We are especially glad you liked the room layout and our quirky decor that’s a compliment we love to hear! Your recommendation means a lot to our team, and we’d be absolutely delighted to welcome you back again in the future. Warm regards, The Clarence Hotel Sydney XO

Customer review rating 2.0/5

Jason D. Business - Confirmed reviews ALL

The hotel room was nice, better than expected buts the noise levels all night and early morning was very loud.

Dear Jason, Thank you for your feedback! We’re so glad to hear that you liked your room and found it comfortable. We’re really sorry about the noise during the night and early morning. We completely understand how this can affect your stay. Your suggestion about better soundproofing is very helpful, and we’ll certainly look into ways to improve this. We really appreciate you taking the time to share your thoughts and would love to welcome you back for a quieter, more restful stay in the future. Kind regards, The Clarence Hotel Sydney XO

Other web-users rate our hotel

  • 296 reviews 9.5/10 Location
  • 434 reviews 7.6/10 Room
  • 354 reviews 9.4/10 Service
  • 238 reviews 5.3/10 Comfort
  • 151 reviews 8.3/10 Cleanliness
  • 126 reviews 9/10 Vibe
  • 53 reviews 7.8/10 Value
  • 35 reviews 3.9/10 Food

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