The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 640 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  640 reviews

Customer review rating 5.0/5

Celeste A. Solo - Confirmed reviews ALL

The Clarence Hotel was a surprisingly peaceful hotel. The location is very convenient and out of the way of the noisy parts of the city.

Dear Celeste, Thank you for your wonderful review and for awarding us a perfect score. As a valued Accor member, we truly appreciate your loyalty and are delighted to hear that you enjoyed such a peaceful stay with us. It is fantastic to know that our convenient location allowed you to experience the city while still enjoying a quiet and comfortable environment. We are also very pleased that your stay met your expectations across all areas, including accommodation, cleanliness, WiFi, and service from our team. Thank you again for your kind feedback. We look forward to welcoming you back to The Clarence Hotel Sydney again soon. Kind regards, The Clarence Hotel Sydney

Customer review rating 3.5/5

Janine H. Friends - Confirmed reviews ALL

Too much street noise Great location

Dear Janine, Thank you for taking the time to share your feedback following your recent stay with us. As a valued Accor member, we truly appreciate your loyalty and are pleased to hear that you enjoyed our great location and found our team and cleanliness standards highly rated. We are sorry to learn that street noise impacted your comfort during your stay. Due to our central CBD location, some external noise can occasionally be experienced, particularly on weekends and during busy periods. We also apologise that important information regarding WiFi access and your welcome drink was not clearly communicated at check-in. This is certainly not the experience we aim to provide, especially for valued Accor members, and your feedback will be shared with our team to ensure better communication moving forward. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to The Clarence Hotel Sydney for an improved experience in the future. Kind regards, The Clarence Hotel Sydney

Customer review rating 4.5/5

Shannan G. Solo - Confirmed reviews ALL

Well located within walking distance to the theatre and mall for shopping. Very clean and neat rooms. Travelling solo and felt safe my whole stay. Friendly reception attendant and helpful with luggage storage.

Dear Shannan, Thank you for taking the time to share your lovely feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, clean and comfortable rooms, and that you felt safe throughout your stay. It is also pleasing to know that our reception team made you feel welcome and assisted with your luggage storage. Thank you again for your kind comments. We hope to welcome you back to The Clarence Hotel Sydney again soon. Kind regards, The Clarence Hotel Sydney Team

Customer review rating 3.0/5

Sarah T. Couples - Confirmed reviews ALL

It was ok however for $489 I expected the room to be slightly bigger. There was hardly any room at either side of the bed, so it felt claustrophobic. I would expect something bigger considering the price. Also, I had to lift up the covering of the drain in the shower, and remove someone else's thick old hair, to prevent the shower recess from flooding over into the bathroom floor.

Dear Sarah, Thank you for taking the time to share your feedback following your stay with us. I am pleased to hear that your stay was comfortable overall, though I am sorry that the room size did not meet your expectations. Our rooms have been designed within the existing footprint of a heritage building, which does mean some layouts are more compact than others. I am also very sorry to hear about the shower drain issue. This is certainly not reflective of our usual standards, and I apologise for the inconvenience caused. Your feedback has been shared with our housekeeping and maintenance teams for follow-up and to help prevent a recurrence. Thank you again for your feedback. We appreciate you bringing this to our attention and hope to welcome you back to The Clarence Hotel Sydney on another occasion, where we can better look after you. Kind regard The Clarence Hotel Sydney Hotel

Customer review rating 4.5/5

Michael E. S. Couples - Confirmed reviews ALL

We had an engagement in the city and decided to try the Clarence and it met or exceeded expectations.

Dear Michael, Thank you very much for your wonderful review and for awarding us such a high score. We’re absolutely delighted to hear that you enjoyed your stay with us, particularly our location, your room, and the service provided by our team. Your kind words mean a great deal and will be shared with everyone here. We truly appreciate your support and hope to have the pleasure of welcoming you back to The Clarence Hotel Sydney again very soon. Warm regards, The Clarence Hotel Sydney Team

Other web-users rate our hotel

  • 334 reviews 9.5/10 Location
  • 492 reviews 7.4/10 Room
  • 389 reviews 9.3/10 Service
  • 176 reviews 8.4/10 Cleanliness
  • 144 reviews 8.5/10 Vibe
  • 58 reviews 6.2/10 Value
  • 42 reviews 3.3/10 Food
  • 28 reviews 6.4/10 Wellness Area

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