The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 521 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  521 reviews

TripAdvisor Rating  4.5/5  13 reviews

Customer review rating 0.5/5

Grant B. Couples - Confirmed reviews ALL

The room was not hygenically clean - coffee stains on the cabinet front, tiled shower internal corners and grout joins were filthy

Dear Grant, Thank you for taking the time to share your feedback, and please accept our sincere apologies that the cleanliness of your room did not meet the standards you rightly expect. We are very sorry that aspects of your stay fell short, particularly given how new the hotel is. This is certainly not reflective of the level of quality and care we strive to deliver, nor of the Accor brand. When you first raised your concerns, housekeeping had already concluded for the day. Despite this, our receptionist personally attended the room to address the items raised and offered you the option to move to an alternative room. The following day, when further concerns were raised regarding the bathroom, this option was again offered. Regardless, we acknowledge that the condition of the bathroom needed further attention to bring it to standard. Your feedback has been shared with our Executive Housekeeper and the wider housekeeping team, and immediate steps have been taken to reinforce our cleaning standards and quality checks to prevent a recurrence. We genuinely value your loyalty to Accor and appreciate you bringing this to our attention. Feedback such as yours is important in helping us continue to improve the guest experience. Kind regards, The Clarence Sydney Team

Customer review rating 5.0/5

John S. Solo - Confirmed reviews ALL

I had a great stay at the Clarence Hotel, Its in a great central location for walking or public transport access. I stayed in a Classic Room with 1 single bed and it was perfect for a solo traveler. The staff was super friendly and helpful with any questions I had! I would absolutely stay here again and would recommend it to anyone.

Dear John, Thank you so much for your wonderful review and for choosing to stay with us at The Clarence Hotel Sydney. We’re delighted to hear that you enjoyed our central location and found your Classic Room perfect for your solo stay. It’s especially lovely to know our team made you feel welcome and well looked after — I’ll be sure to share your kind words with them. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Sydney. Kind Regards, The Clarence Team

Customer review rating 2.5/5

Sarah R. Couples - Confirmed reviews ALL

Great location and clean room. It was a very small room with no windows - had I known this I would not have booked. There was a skylight instead and no way to block out the light so did not get a good sleep after a late night.

Customer review rating 3.5/5

Natalee M. Business - Confirmed reviews ALL

I would like of the refresh room sign was observed. I left it on the door a few days and my room was not refreshed at all by the time I came back to the hotel at 2pm. I did need more milk and towels and a bun empty but at that stage of the day- also needed to go to sleep (staying at hotel for work )

Dear Natalee, Thank you for taking the time to share your feedback and for your kind comments about our team and your overall comfort during your stay. We would like to clarify that our records show the Do Not Disturb sign was displayed on your door during the days mentioned, which prevented our housekeeping team from entering the room to provide the refresh service. We sincerely apologise for any confusion this may have caused, as we understand how important refreshed amenities such as milk, towels, and bin service are, especially during a busy work stay. That said, we are sorry for the inconvenience you experienced and appreciate you bringing this to our attention. Your feedback helps us improve how we communicate our in room signage and housekeeping processes to avoid similar situations in the future. We truly hope to welcome you back and provide an even smoother experience next time. Kind regards, The Clarence Hotel Sydney

Customer review rating 4.5/5

Paula H. Couples - Confirmed reviews ALL

Perfect hotel for a city break that will not break the budget. Great location in the heart of Sydney will easy walking to shops, bars, restaurants. Staff were attentive, wam & welcoming

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Other web-users rate our hotel

  • 284 reviews 9.5/10 Location
  • 418 reviews 7.5/10 Room
  • 341 reviews 9.2/10 Service
  • 229 reviews 5.1/10 Comfort
  • 144 reviews 8.3/10 Cleanliness
  • 121 reviews 9/10 Vibe
  • 53 reviews 7.3/10 Value
  • 33 reviews 4.1/10 Food

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