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BreakFree on Clarence Sydney 3 stars

Customer review rating 3.5/5 902 reviews

ALLSAFE approved hotel

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Room 1

+ 9 Services

Hotel extras

  • In the heart of the city

  • Walking distance to Town Hall Station

  • Walking distance to ICC and Darling Harbour

  • Close to major Shopping Centres QVB and Westfield Sydney

  • Great value option for Sydney CBD

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access Paying
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY AIRPORT Paying
  • Reception open 24 hours a day
  • Laundry Paying
Catering
  • Breakfast Paying
Business services
  • Copy/print service available Paying

Hotel location

BreakFree on Clarence Sydney

193 195 Clarence Street
2000 sydney
australia

Tel: +611300092878

Fax: (+61)2/92998887

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS :-33.869525, 151.205125

Our accommodation(s)

When visiting Sydney on a business trip or a family holiday nothing matters more in your city accommodation than a great location, and BreakFree on Clarence offers exactly that. Stay in a Single Standard Room, Queen Room, Twin Room, or if you're bringing the family then the Family Premium Room or the Family Suite offers a little extra space. Each room is air-conditioned and complete with a flat screen TV, Wi-Fi access (fee applies), tea and coffee making facilities, business desk, and safe.

Our guest reviews for
BreakFree on Clarence Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

902 reviews

Conveniently located.

Customer review rating 3.5/5

Anonymous Business - 21/06/2021 Confirmed reviews ALL

Main things: Toilet seat loose and not fixable by me The communal tea room and ironing board were not what I expected. Conveniently located for my business trip Good price.

Dear STEPHEN MR D., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

We’ll located but

Customer review rating 2.5/5

Sav Friends - 20/06/2021 Confirmed reviews ALL

Was well located and room was decent enough but no proper kitchen, the heating was intermittent and the shower was just lukewarm. The fire alarm also went off at night twice in the 7 day stay. Also no proper of sufficient bedding and no cleaning services were offered for the 7 day stay

Dear MADDY U., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

No

Customer review rating 0.5/5

Ian G. Business - 20/06/2021 Confirmed reviews ALL

I had no hot water in shower and very strong paint smell in room and I ask for the heating to be turned on it was freezing . The king Lady at the front office tranfure me to another hotel .

Dear IAN G., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

A lovely hotel to stay in, it was central to all the leisure places to see, and service was exceptional.

Customer review rating 4.5/5

K.ross Couples - 20/06/2021 Confirmed reviews ALL

We had a nice stay, your hotel was clean, well maintained, friendly service and customer-focused, it was a place that checked all the boxes for what we needed during our stay in Sydney, thank you it was very accomodating.

Dear Katie Ross B., We very much appreciate your comments regarding your stay at the BreakFree on Clarence Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kindest Breakfree On Clarence Team

Many issues.

Customer review rating 1.5/5

Tim P. Families - 14/06/2021 Confirmed reviews ALL

I have been left very disappointed by my recent stay and would not recommend this facility to any of my friends, family or colleagues.

Dear TIM P., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide good service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team
Customer review rating 1.0/5

Ccc Business - 11/06/2021 Confirmed reviews ALL

I requested va quiet room and was placed on a lower floor above a busy noisy road. I was in town for work and actually got very little sleep over the 3 nights

Dear Stephen H., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

Great location

Customer review rating 4.5/5

Lyn Z. Friends - 07/06/2021 Confirmed reviews ALL

Staff were very helpful, room was clean and comfortable.

Dear Lyn Z., We very much appreciate your comments regarding your stay at the BreakFree on Clarence Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kindest Breakfree On Clarence Team

Terrible

Customer review rating 0.5/5

Anonymous Families - 05/06/2021 Confirmed reviews ALL

Room was dirty. Dirty old blankets. Staff were in helpful. No parking. Bathroom leaked

Dear Kiera r., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

Excellent location, Budget accommodation

Customer review rating 2.0/5

Narelle Families - 03/06/2021 Confirmed reviews ALL

Stayed for a quick weekend holiday in Sydney to show my son the sights. Location was perfect. Easy walk to train station, Circular Quay and Darling Harbour. Received a great 3 night stay discount so price was what I was looking for. Staff were very friendly. I did not have very high expectations due to the price I paid and the expectations were met. Room was tidy and pretty clean. Sheets were clean but pretty worn and did not quite fit the single bed properly so kept coming off the single bed. Beds were quite hard. The bed issues are quite easy to rectify if the property placed mattress toppers, different pillows and better fitting sheets. Air-con had an issue and did not work properly (may have been a once off maintenance issue) and the shower was only lukewarm. I didn't mention any of this until check-out as it wasn't really impacting my stay. The receptionist did say that hot water is an issue on weekends due to them being full so must be an ongoing issue. In saying this, if I was to do another flying trip of max. 3 nights to be close to everything I would choose to stay here again.

Dear Narelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kindest Breakfree On Clarence Team

Well located

Customer review rating 5.0/5

Anonymous Solo - 02/06/2021 Confirmed reviews ALL

Top spot

Dear Mr C. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kindest Breakfree On Clarence Team

Well located

Customer review rating 4.0/5

Andrew C. Solo - 31/05/2021 Confirmed reviews ALL

As I only stayed for a night due to an appointment the stay was very satisfactory

Dear Andrew C., We very much appreciate your comments regarding your stay at the BreakFree on Clarence Sydney. It is always a pleasure to receive positive feedback. I also apologise in regards to few hiccups during your stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kindest Breakfree On Clarence Team
Customer review rating 2.5/5

Anonymous Friends - 25/05/2021 Confirmed reviews ALL

We were told that we had the complimentary bottles of water at the room upon arrival and there wasn't any and the water on the tap was only hot so we didn't had any cold water to drink. If someone is paying 150 per night for a room,there should atleast be a bottle of water for the guests .

Dear R., Thank you for taking the time to share your feedback. Please be advised that currently our loyalty program offered their welcome drinks from Silver status onward. We hope to welcome you back to our hotel Sincerely, Kindest Breakfree On Clarence Team

Needs work

Customer review rating 2.0/5

Brian Friends - 25/05/2021 Confirmed reviews ALL

Staff were friendly and welcoming. Room had many wall marks and obvious stains on the carpet. The shower was relative clean but the shower head could hardly be used and you had to lean on the wall to get wet as a result of more water running down the wall then the shower head!

Dear S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kindest Breakfree On Clarence Team

Did not spend anytime in the room due to the horrible mould smell

Customer review rating 2.0/5

Leonie K. Couples - 24/05/2021 Confirmed reviews ALL

Upon arrival we waited more than 15 minutes to be checked in. Whilst waiting we where totally ignored by both ladies. Once we finally got to check in I was asked for personal details at which point I declined. We went up to our room and the mould smell was that overpowering that we requested a different room. We were swapped to a room that still had the mould smell. We were offered a refund, however by that stage I was extremely tired and irritated (I have illnesses that cause extreme fatigue). We declined the refund as we did not have the energy to relocate. This was our first weekend away without children in over 9 years so you could imagine our disappointed.

Dear Leonie K., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry to hear that you had an issue during your stay. We will investigate further in regards to your comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

Well located however very outdated, stained carpets and poor shower

Customer review rating 1.5/5

Diane Friends - 24/05/2021 Confirmed reviews ALL

Less than average, disappointed to know this is an Accor Stay

Dear DIANE F., Thank you for taking the time to tell us about your experience at the BreakFree on Clarence Sydney. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kindest Breakfree On Clarence Team

Good stay

Customer review rating 4.0/5

Barry C. Solo - 24/05/2021 Confirmed reviews ALL

Quiet, nice rest after a night out

Dear C., Thank you for review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kindest Breakfree On Clarence Team

Well located

Customer review rating 3.5/5

Anne-maree H. Families - 23/05/2021 Confirmed reviews ALL

It was ok. Room was dirty with mould in the shower and stains on the floor.

Dear H. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kindest Breakfree On Clarence Team

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