The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 656 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
The Clarence Hotel Sydney - Image 3
The Clarence Hotel Sydney - Image 4
193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  656 reviews

Customer review rating 5.0/5

Adam R. Business - Confirmed reviews ALL

Lots of restaurants and bars nearby, very comfortable beds and pillows, new bathroom with great shower. Check in was smooth and so was check out.

Dear Adam, Thank you for your fantastic review and for choosing to stay with us again at The Clarence Hotel Sydney. We are delighted to hear you enjoyed our central location, comfortable beds and pillows, and the newly renovated bathroom with its great shower. It is also wonderful to know that both your check-in and check-out experiences were smooth and that our team made a positive impression during your arrival. Your kind comments mean a lot to us, especially coming from a valued ALL Diamond member. We truly appreciate your support and look forward to welcoming you back again soon for another comfortable stay in Sydney. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 1.5/5

Mia S. Families - Confirmed reviews ALL

Unpleasant. The aircon did not work and there was no fan provided or ability to open a window making it very uncomfortable to sleep as it was hot and stuffy each night. The ‘king’ bed was two singles pushed together. There was a strong chemical odour throughout the hotel constantly. We were offered a 10% refund off our booking which was insulting to say the least.

Dear Mia, Thank you for taking the time to share your feedback and for being a valued Accor member. We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the issues you experienced with the air conditioning, the odour in the hotel, the cleanliness concerns, and the delay in receiving assistance from our reception team. We understand how disappointing and uncomfortable this must have been for you and your family. Please note that our king beds are configured using two premium single mattresses which is a standard practice in many hotels and is designed to provide the comfort of a king-sized bed. We appreciate your comments regarding this, and we understand that clearer communication in the room description would be beneficial. We also regret that the goodwill compensation offered did not align with your expectations. We understand your frustration and apologise that the overall handling of your concerns left you feeling disappointed. Your comments have been shared with our management, housekeeping, and maintenance teams for immediate review and follow-up. Feedback such as yours is taken very seriously, as it helps us identify and address areas requiring improvement. Thank you again for bringing these matters to our attention. We hope you may consider giving us another opportunity to provide you with the high standard of service we strive to deliver. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 1.5/5

Craig F. Business - Confirmed reviews ALL

Bin trucks felt like they were in the room despite being on level 4. Even with ear plugs it was overly noisy. Pillows weren’t great for me so asked for an alternative but they were never provided as promised. Nighttime reception staff were absent from front desk so some other drunken guests thought it’d be funny to ring all the rooms at 2am from the reception desk and wake us all up. Won’t be back.

Dear Craig, Thank you for taking the time to share your feedback and for being a valued Accor member. We are very sorry to hear that your stay was disrupted by street noise, the delay in receiving the alternative pillows you requested, and the unfortunate disturbance caused by other guests during the night. We also apologise for the wait you experienced at reception during your early check-out. Please be assured that your comments have been shared with our team so we can address these issues and improve our overnight service and response times. Your feedback regarding room workspace and pillow options is also greatly appreciated. We understand your disappointment and regret that we did not provide the restful and seamless experience you expected. Thank you again for your honest feedback. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 3.0/5

Kennedy K. Business - Confirmed reviews ALL

Nice and new, but the rooms are tiny, no cupboards at all and very squeezy in the bathroom. The TV has no sound, I googled and found I had to plug and unplug a headphone in the socket to make it work. It was fine for what I needed, just a quick overnight stay. No/one at reception when I wanted to check out.

Dear K., Thank you for taking the time to share your feedback and for being a valued Accor member. We are pleased to hear that you found our location convenient for your visit to the ICC and that you appreciated the cleanliness and freshness of your room. We sincerely apologise for the issues you experienced with the television and for the inconvenience caused when no team member was immediately available at reception during your departure. Your comments have been shared with our team to ensure we improve both our responsiveness and maintenance checks. We also understand that our room sizes may feel compact for some guests. As a heritage boutique hotel in the heart of Sydney CBD, our rooms are designed to maximise comfort within the building's original layout. The dimensions of each room type are listed in the room descriptions to help guests select the option that best suits their needs. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to The Clarence Hotel Sydney for an even more enjoyable stay. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 4.0/5

Giorgio A. Business - Confirmed reviews ALL

Room bit small, and needed a bit more cleaning during the stay

Dear Giorgio, Thank you for taking the time to share your feedback and for being a valued Accor member. We are pleased to hear that you enjoyed your overall stay with us and appreciated our convenient location and WiFi. We also sincerely apologise for the frustration you experienced upon arrival after your long journey. Please note that our standard check-in time is 2:00 PM, and if you were advised that check-in would only be available after 3:00 PM, this was an error on our part. Early check-in is always subject to availability, and our team did their very best to accommodate you as soon as possible. Another guest had requested and been confirmed for an early arrival, and once that guest was allocated their room, our team was able to provide that room to you earlier than the standard check-in time. We are sorry that the room cleanliness during your stay did not fully meet your expectations. Your comments have been shared with our housekeeping team so we can continue to improve our standards. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to The Clarence Hotel Sydney and provide you with an even better experience. Warm regards, The Clarence Hotel Sydney Team

Other web-users rate our hotel

  • 343 reviews 9.3/10 Location
  • 512 reviews 7.3/10 Room
  • 399 reviews 9.2/10 Service
  • 180 reviews 8.5/10 Cleanliness
  • 147 reviews 8.8/10 Vibe
  • 58 reviews 6.8/10 Value
  • 43 reviews 3.4/10 Food
  • 29 reviews 6/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney