The Clarence Hotel Sydney 4 stars

Dear Simon, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear you had a comfortable stay and that our friendly and professional Reception team helped make your visit an enjoyable one. It's also wonderful to know you appreciated the modern décor and found your room well appointed. We're especially pleased to hear that you intend to stay with us again—that is one of the greatest compliments we can receive. Thank you also for your feedback regarding your booking experience, team interactions, check-in and check-out. We are always looking for ways to enhance every stage of the guest journey, and your comments help us identify opportunities to improve. We truly appreciate your loyalty as an ALL Classic member and Accor Vacation Club member, and we look forward to welcoming you back to The Clarence Hotel Sydney for another enjoyable stay. Warm regards, The Clarence Hotel Sydney Team

Dear Imogine, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our location and found our team friendly and welcoming. However, we're very sorry to learn that the cleanliness of your room did not meet the high standards we strive to deliver. Please accept our sincere apologies for the condition of the bathroom and the oversights you encountered. Your comments have been shared with our Housekeeping team for immediate review to ensure greater attention to detail moving forward. We appreciate your valuable feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit. Very best wishes The Clarence Hotel Sydney Team

Dear Tonghi, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect 100/100. We are thrilled to hear that our team made such a positive impression and that you found everyone to be helpful, friendly and welcoming. Providing service beyond expectations is exactly what we strive for, so your kind words are incredibly rewarding for the entire team. Although you couldn't recall individual names, I will be sure to share your comments with everyone, as they will be delighted to know their collective efforts contributed to such a memorable stay. We're also pleased that you enjoyed a smooth booking experience through the Accor website and that every aspect of your stay, from arrival to departure, met your expectations. Thank you for your loyalty as an ALL-Silver member and for choosing The Clarence Hotel Sydney during your business trip. We truly appreciate your support and look forward to welcoming you back on your next visit to Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Helene, Thank you for taking the time to share your feedback and for awarding us a wonderful 90/100. We're delighted to hear you enjoyed your stay and found your room to be small and cosy. It's great to know you appreciated the unique design of our rooms and that your booking experience, check-out and interactions with our team were all positive. Your kind comments about our team being welcoming and helpful are greatly appreciated, and I will be sure to share your feedback with them. Thank you also for highlighting the carpet in your room. We appreciate you bringing this to our attention, and our housekeeping team will inspect and arrange spot cleaning to ensure it meets the high standards we strive to maintain. As both an ALL Silver and Accor Vacation Club member, we sincerely appreciate your loyalty and are grateful you chose to stay with us. We look forward to welcoming you back to The Clarence Hotel Sydney for another comfortable stay in the near future. Warm regards, The Clarence Hotel Sydney Team

Dear Tissa, Thank you for your fantastic review and for awarding us a perfect score. We are delighted to hear you enjoyed your stay and that you found our hotel clean, comfortable and in such a convenient location. While our rooms are thoughtfully designed to maximize the available space, we're pleased they met your needs and that you had such a positive experience. Thank you also for recognising Shahed for his helpful service. I will be sure to pass on your kind words, as I know he will be delighted to receive your feedback. We truly appreciate your loyalty as an ALL Silver member and thank you for choosing The Clarence Hotel Sydney. We look forward to welcoming you back on your next visit. Kind regards, The Clarence Hotel Sydney Team