The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 590 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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The Clarence Hotel Sydney - Image 4
193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  590 reviews

Customer review rating 4.5/5

Tara W. Families - Confirmed reviews ALL

Great

Dear Tara, Thank you for your review! We really appreciate you taking your time to give us your perspective of your stay so that we can better serve you in the future! We are more than happy to see it was a comfortable stay and that you have everything needed for your family trip! If any time needed reach out to us! Have an amazing week ahead! Kind Regards, The Clarence Hotel Sydney Team

Customer review rating 4.0/5

Jiahui G. Business - Confirmed reviews ALL

it's a work trip so location is good, within the cbd district. room had a damp smell on the first night and i wanted to change my room but the service staff told me they will help to fix it, which they did. they did not really clean the toilet as i still find hair everywhere every evening when i return back to hotel. i would say what you pay for, is what you get..

Dear Jiahui, Thank you for taking the time to share your feedback. We are pleased to hear that you found the location convenient for your work trip and that you felt the hotel offered value for money for the room type booked. At the same time, we are sorry to learn about the damp smell on your first night and the concerns you experienced with the bathroom cleaning. While we are glad the team was able to assist with the initial room issue, the cleanliness concerns you have raised are disappointing and not the standard we aim to deliver. We appreciate you bringing this to our attention, as feedback such as yours helps us identify where we need to improve. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 3.0/5

Ryan N. Business - Confirmed reviews ALL

Guy on desk was really good. Room was poky and furniture not a good fit for the room. Air conditioner needed a filter clean.

Dear Ryan, Thank you for taking the time to share your feedback. We are pleased to hear that you found the team member at reception to be very good, and we will be sure to share your comments with the team. We are sorry to learn that aspects of the room did not fully meet your expectations, particularly in relation to the layout. In regard to the air-conditioning, our units are serviced on a monthly basis, so this may have been an isolated issue or system-related error on this occasion, however we do appreciate you bringing it to our attention. Thank you again for your feedback. Comments such as yours are valuable in helping us review and improve the overall guest experience. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 2.5/5

Matthew D. Couples - Confirmed reviews ALL

Room was nice, comfortable, apart from noise from street which made for a very restless night. Only single glazed new window on inside of old window - and the old original window was open (possibly to stop condensation). No way to close outer window - new inside window was locked. All the noise from street very intrusive through the night. Would not stay again because of this alone, despite otherwise being a comfortable room.

Dear Matthew, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room comfortable, however we are very sorry to learn that the street noise had such a negative impact on your stay. We understand how important a good night’s sleep is and regret that this affected your overall experience. We do appreciate your comments regarding the window setup and noise intrusion, and this feedback has been noted carefully as it helps us better understand where improvements may be needed. Thank you again for sharing your experience, and we are sorry that on this occasion we did not leave you with a better impression. Warm regards, The Clarence Hotel Sydney Team

Customer review rating 2.5/5

Gavin B. Solo - Confirmed reviews ALL

Ridiculously small room; which I was not expecting … not even a desk or chair to sit at. Impossible to do any work. That said bed was excellent!

Dear Gavin, Thank you for taking the time to share your feedback. We are sorry to hear that the room size did not meet your expectations. We can see that you booked one of our Single Rooms, which is advertised as 9sqm and is designed as a compact option for short stays. We appreciate that this style of room may not suit every guest, particularly where workspace is required. That said, we are pleased to hear you found the bed to be excellent. We hope to have the opportunity to welcome you again and assist with a room category that may better suit your needs. Warm regards, The Clarence Hotel Sydney Team

Other web-users rate our hotel

  • 322 reviews 9.4/10 Location
  • 475 reviews 7.4/10 Room
  • 379 reviews 9.4/10 Service
  • 170 reviews 8.2/10 Cleanliness
  • 141 reviews 8.4/10 Vibe
  • 57 reviews 6.7/10 Value
  • 41 reviews 3.5/10 Food
  • 28 reviews 6.4/10 Wellness Area

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