Dear Ryan, Thank you for your feedback and for being an ALL Accor member. We’re pleased you enjoyed the room and amenities and appreciated the cleanliness. Your kind words about our check-in colleague will be shared with the team. We’re sorry the street noise interrupted your sleep. We appreciate your suggestion about sound dampening and will raise it with management for consideration. We will note your preference for a quieter room for future visits and do our best to accommodate it, subject to availability. We hope to welcome you back for a more restful stay. Kind regards, The Clarence Hotel Sydney Team

Dear Fiona, Thank you for your wonderful feedback and for your loyalty as an ALL Platinum member. We’re delighted you enjoyed a quiet, clean and comfortable room, with your office conveniently close by. It’s lovely to know booking was easy and you found your stay good value. We look forward to welcoming you back on your next business trip to Sydney. Kind regards, The Clarence Hotel Sydney Team

Dear B., Thank you for sharing your feedback on your business stay at The Clarence Hotel Sydney. I’m glad our central location was convenient and that you found the bed comfortable and the room well equipped. I understand how frustrating it was to have so little space for your suitcase. If you’re back in Sydney, please feel free to contact us directly. We’d be happy to help you choose a room with more space, subject to availability. Kind regards, The Clarence Hotel Sydney Team

Dear Adrian, Thank you for sharing your feedback. I’m pleased you enjoyed our location near the QVB and found our team friendly and helpful. I’m sorry your cups and glasses were missed during room servicing. I’ll follow up with our housekeeping team to make sure this step is included in each service. I also appreciate your feedback about the limited hanging space and understand how that can make it harder to settle in during a longer stay. We hope to welcome you back to The Clarence Hotel Sydney. Kind regards, The Clarenc Hotel Sydney Team

Dear Sandra, Thank you for your review of your stay at our hotel! We appreciate all the details and your sentiment of your experience with us. We apologize for the inconvenience caused on the last day of your stay, and we have already proceeded with your breakfast refund. Unfortunately we do not have breakfast on-site, and we rely with partnered cafes, which unfortunately do not operate on weekends. We apologize for the inconvenience caused, as this should not be available on the reservation time to add breakfast packages over the weekend, and we already have flagged to our team to fix the mistake. We appreciate your review as this will make our service better each time, and we are glad that our team is happy to assist and you also felt that as per your review. Wishing you a lovely weekend, Reach out to us any time needed. Regards, The Clarence Hotel Sydney

Dear Anthony, Thank you for your wonderful feedback and for your loyalty as an ALL Gold member. I’m delighted our team contacted you about your car keys before you travelled interstate. That could have been a frustrating discovery at the airport car park, so it’s lovely to know their care made a difference. I’ll gladly share your kind words with them. We look forward to welcoming you back to The Clarence Hotel Sydney. Kind regards, The Clarence Hotel Sydney Team

Dear Anne, Thank you for sharing your feedback and for your loyalty as an ALL Gold member. I’m pleased you enjoyed our quiet, convenient location and found our team extremely helpful. Your kind comments will be shared with them. Our room sizes reflect the hotel’s heritage footprint, and I appreciate your feedback on the space and absence of an onsite restaurant. Our team is always happy to recommend nearby dining options. We hope to welcome you back to The Clarence Hotel Sydney. Kind regards, The Clarence Hotel Sydney Team

Dear Jisoo, Thank you for your wonderful rating and for your loyalty as an ALL Platinum member. We’re delighted you and your family enjoyed your stay. Thank you also for your feedback about parking. While we do not have onsite parking, our team can assist with directions to nearby parking options for your next visit. We look forward to welcoming you and your family back to The Clarence Hotel Sydney. Kind regards, The Clarence Hotel Sydney Team

Dear Ruth, Thank you for sharing your feedback and for your loyalty as an ALL Gold member. I’m pleased you enjoyed our central location, quiet and comfortable room, and the warm welcome from our team. I appreciate your honest comments about the entrance and reception area and understand that the arrival experience fell short expectation. I also apologize for the hair found in your bathroom. I will address this with our housekeeping team to reinforce attention to detail. We hope to welcome you back for an even better stay. Kind regards, The Clarence Hotel Sydney Team

Dear Simon, Thank you for sharing your wonderful feedback and for your continued loyalty as an ALL Accor Gold member. We are delighted to hear that you enjoyed our central location, comfortable accommodation, modern facilities and high standards of cleanliness. It is particularly pleasing to know that you found our team friendly and helpful. While we apologise for the initial billing error, we are glad that our team was able to resolve this promptly. We truly appreciate your recommendation and look forward to welcoming you back to The Clarence Hotel Sydney for another enjoyable stay. Kind regards, The Clarence Hotel Sydney Team

Dear Lisa, Thank you for your wonderful overall rating and for your loyalty as an ALL Gold member. We are pleased you enjoyed our convenient location. I apologise for the water escaping beneath the shower door and the inconvenience this caused. We will ask our maintenance team to inspect the door and address the issue. We appreciate you bringing this to our attention and look forward to welcoming you back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Harold, Thank you for your detailed feedback and for your loyalty as an ALL Gold member. I am sorry that the practical features of your room fell short of expectations. Although the hotel was recently refurbished, the designers worked within the existing heritage footprint to create what they considered the best use of the available space. I regret that the resulting layout and amenities did not meet your needs. Your comments about towel rails, hooks, toiletries storage and luggage space are valid and highlight areas for improvement. I also apologise for the incorrect information provided about the safe. While I appreciate your kind words about our staff, I understand that moving rooms during a short stay was inconvenient. I am also sorry that the breakfast options and absence of an on-site restaurant or bar detracted from your experience. Your suggestion that we assess the room from a guest’s perspective is fair. We will review your feedback with our team to identify practical improvements and ensure accurate information is provided. Thank you for bringing these concerns to my attention. I hope we have the opportunity to restore your confidence in a future stay. Warm regards, The Clarence Hotel Sydney Team

Dear Chelinay, Thank you for your lovely feedback and perfect overall rating. We also appreciate your loyalty as an ALL member. I am sorry the air conditioning disrupted your night, but pleased that our manager was able to resolve the issue with kindness and care. Your generous recognition of our team means a great deal, and we will be delighted to share your comments with Jake. Thank you also for your ratings regarding breakfast and sustainability, which help us identify opportunities to improve. We look forward to welcoming you back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Nico, Thank you for your lovely feedback and for your loyalty as an ALL Gold member. We are pleased you enjoyed our convenient location, comfortable rooms and the service from our team. It was a pleasure to host you both, and we look forward to welcoming you back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Angelica, Thank you for your lovely feedback and for your loyalty as an ALL Silver member. We are pleased you enjoyed our central location, thoughtful room design and cleanliness. Your excellent rating for our team is also greatly appreciated. Please accept our apologies for the early-morning noise from the construction next door. We have been advised that the most disruptive phase is now over, and noise should be significantly reduced, allowing for a more restful morning and the opportunity to sleep in. Thank you also for your feedback regarding the WiFi speed, which we will look into with our technical support team. We hope to welcome you and your friends back for an even more comfortable stay. Warm regards, The Clarence Hotel Sydney Team

Dear Anita, Thank you for your lovely feedback and for your loyalty as an ALL Gold member. We are delighted that you and your family thoroughly enjoyed your stay and found our central location so convenient. It is especially pleasing to see your wonderful rating for our team, and I will be happy to share your appreciation with them. We look forward to welcoming you and your family back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Crawford, Thank you for your wonderful feedback and perfect rating. We are delighted that our team made you feel so welcome and that you appreciated the cleanliness of the hotel. Your kind words about our hospitality mean a great deal, and I will be pleased to share them with the team. We look forward to welcoming you back to The Clarence Hotel Sydney on your next visit. Warm regards, The Clarence Hotel Sydney Team

Dear Stephen, Thank you for your kind feedback and for your loyalty as an ALL Platinum member. We are pleased you enjoyed our convenient location, cleanliness and friendly team. It was a pleasure to host you for your brother’s 60th birthday celebrations, and we hope it was a memorable occasion. We look forward to welcoming you back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Jacqui, Thank you for your wonderful feedback and perfect rating. We are delighted you enjoyed our location and well-appointed room, and especially that our warm and friendly team stood out during your stay. I will be pleased to share your kind words with them. Thank you also for your loyalty as an ALL Gold member. We appreciate your feedback about the ALL App and would be happy to assist you directly with any future booking enquiries. We look forward to welcoming you both back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team