Dear Iesha, Thank you for your lovely feedback and perfect rating. We are delighted you enjoyed a cosy stay and found our location, clean room and amenities ideal for your stopover. Thank you also for your loyalty as an ALL Gold member. We look forward to welcoming you both back to The Clarence Hotel Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Mandy, Thank you for sharing your feedback and for your loyalty as an ALL Gold member. We are pleased you enjoyed our central location, your clean and well-appointed room, and the lovely shower. It is especially nice to hear that the welcome message added a personal touch to your stay. We hope to welcome you both back to The Clarence Hotel Sydney for another enjoyable visit. Warm regards, The Clarence Hotel Sydney Team

Dear A., Thank you for your lovely feedback and for recommending The Clarence Hotel Sydney. We are pleased you enjoyed our boutique character, central location and the cleanliness of your room. Please accept my apologies for the 10–15 minute wait at check-in, with no one available at reception or answering your calls. This was not the welcome you should have received, and I will address this with our Front Office team to improve our availability and responsiveness. We appreciate your understanding regarding our compact rooms and hope to welcome you back for another enjoyable stay in Sydney. Warm regards, The Clarence Hotel Sydney Team

Dear Gaby, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed our central location, found the room comfortable and very clean, and that our team made such a positive impression. It is also wonderful to know that you found everyone friendly and helpful throughout your stay. Thank you also for your constructive comments regarding the room storage, tea and coffee replenishment, and the cleaning of used cups and glasses. We understand that these details become particularly important during a longer stay, and I will certainly share your feedback with our Housekeeping team. I am also sorry that your towels were replaced despite being hung up for reuse. This is not consistent with the sustainability message we are trying to promote, and your comments are a useful reminder that our operational practices need to align with the choices we encourage our guests to make. We appreciate your recognition of our efforts to reduce single-use plastics, and we will continue working to improve both our sustainability practices and the overall guest experience. Thank you again for your feedback and for your support as an ALL Classic member. We hope to have the pleasure of welcoming you back to The Clarence Hotel Sydney in the future. Kind regards, The Clarence Hotel Sydney Team

Dear Mohan, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the hotel well located and that our Front Office team made such a positive difference to your experience. Thank you especially for recognising Gabriel. It is wonderful to hear that you found him friendly, kind and so helpful throughout your stay. I will make sure your comments are shared with him and that he receives the recognition he deserves. We also appreciate your feedback across the other areas of your stay, including cleanliness, Wi-Fi and sustainability, as this helps us identify where we can continue to improve. Thank you again for your support as an ALL Gold member. We hope to have the pleasure of welcoming you back to The Clarence Hotel Sydney in the future. Kind regards, The Clarence Hotel Sydney Team

Dear Catherine, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our location, found the bed and pillows comfortable, and felt the room had everything you needed for your stay. It is also wonderful to see such strong scores for our team, cleanliness, check-in and departure experience. Thank you as well for mentioning the morning traffic noise. Being in the heart of the city can occasionally bring some external noise, even on the higher floors, but we are pleased to hear it did not significantly impact your stay. Thank you again for your kind comments. We hope to have the pleasure of welcoming you back to The Clarence Hotel Sydney in the future. Kind regards,r The Clarence Hotel Sydney Team

Dear Belinda, Thank you for taking the time to share your feedback following your stay with us. We are very pleased to hear that you had an enjoyable experience overall and that you found our team friendly and helpful, the hotel well located, and your room clean and comfortable. Thank you also for mentioning the issue with the requests added to your booking. I am sorry these did not come through to the hotel as expected, although I am glad our team was able to assist once you arrived. I also appreciate your comments regarding the marked towels and will raise this with our Housekeeping team for follow-up. Most importantly, thank you for recognizing Gabriel. It is wonderful to hear that he was so helpful, accommodating and consistently supportive throughout your stay. I will make sure your comments are shared with him and that he receives the recognition he deserves. Thank you again for your feedback and for your support as an ALL Classic member. We hope to have the pleasure of welcoming you back to The Clarence Hotel Sydney again in the future. Kind regards, The Clarence Hotel Sydney Team

Dear Tomme, thank you for your review. We understand your message and frustration over your upgrade charges. As an explanation for your charges, the upgrade was requested many days prior to arrival, and a charge was agreed on the time of the upgrade confirmation, with that the hotel proceeded to charge you directly on the date of arrival, not ``post visit`` as you have mentioned. During your stay, even after being charged on the first night, no claims were made under those charges for the whole duration of 4 nights, and the room upgraded used as previously agreed. As for your claims over our time for response, but due to the fact that no claims were made over the charges during your stay, and the room upgrade used for the total duration of the stay, our review was due to take longer and require special attention. The hotel does not have any dishonest procedures or ways of acting, and we ensure to have very clear procedures. We understand the situation but if a room is allocated in advance and guaranteed as a request, it is not also sold for other guests. During your stay, if you do not agree with any charges, please contact our reception team on the same day of the charge, and our team will be able to help and review your claim and allocate the most appropriate room for you. Kind Regards, The Clarence Hotel Sydney

Dear Lee, Thank you very much for your wonderful feedback and perfect score. We are delighted to hear that The Clarence helped make your two-night city escape so enjoyable, and that you found the rooms quiet and comfortable, our location convenient, and our team accessible and helpful. It was especially pleasing to read your comments about the team member in training and the colleague supporting him. I will make sure your kind words are shared with them, as this type of recognition is incredibly encouraging for the team. Thank you also for your continued support as an ALL Gold member. We truly appreciate your comments and are very pleased to know you would stay with us again for a future city visit. We look forward to welcoming you back to The Clarence Hotel Sydney. Kind regards, The Clarence Hotel Sydney Team

Dear Brendan, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you found the room comfortable, our team pleasant and welcoming, and that you were very satisfied with the cleanliness of the hotel. I am sorry that our breakfast arrangements were not clearer at the time of booking. As The Clarence does not currently have its own Food & Beverage offering, breakfast is not included as part of the usual Platinum member benefits. Thank you again for your comments and for your continued support as an ALL Platinum member. We hope to have the opportunity to welcome you back to The Clarence Hotel Sydney in the future. Kind regards, The Clarence Hotel Sydney Team

Dear Siobhan, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our central location, found the room comfortable and spacious, and were warmly welcomed by our team. It is also especially pleasing to see your 100/100 ratings for cleanliness, Wi-Fi and your check-out experience. We greatly appreciate your support as an ALL Gold member and your positive feedback regarding our sustainability efforts. Thank you again for choosing The Clarence Hotel Sydney. We hope to have the pleasure of welcoming you and your family back again soon. Kind regards, The Clarence Hotel Sydney

Dear Amanda, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that our team was able to accommodate an early room access for you and that this helped make your short visit more comfortable. It is also great to know that you found the hotel well located for the train station, Martin Place and the CBD. Thank you as well for highlighting the issue you experienced when trying to complete your booking through the Accor website using Microsoft Edge. I appreciate you bringing this to our attention and will ensure the feedback is passed on to the relevant team. We are glad you had a comfortable stay and hope to have the opportunity to welcome you back to The Clarence Hotel Sydney on your next visit. Kind regards, The Clarence Hotel Sydney

Dear Wesley, Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you had a comfortable stay and enjoyed your room. It is also great to know that your overall experience, from booking through to departure, was such a positive one. We truly appreciate your continued loyalty as an ALL Platinum member and look forward to welcoming you back to The Clarence Hotel Sydney again soon. Kind regards, The Clarence Hotel Sydney Team

Dear Lane, Thank you for taking the time to share your feedback. We are pleased to hear that you found The Clarence Hotel convenient and comfortable for your business stay, and that you particularly appreciated the cleanliness of your room, our WiFi, sustainability initiatives and fitness facilities. It is great to know that our rooms work well for your short business trips, and we truly appreciate your positive comments. We look forward to welcoming you back to The Clarence Hotel Sydney on your next visit. Kind regards, General Manager

Dear Bruce, Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Gold member. We’re delighted to hear that you found your stay comfortable and well located, and especially pleased that our team made a positive impression with their service and friendliness. Thank you again for choosing The Clarence Hotel Sydney. We truly appreciate your support and look forward to welcoming you back in the future. Warm regards, The Clarence Hotel Sydney Team

Dear Mark, Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Gold member. We’re delighted to hear that you enjoyed our location, found the hotel and room very clean, and had a comfortable stay. It is especially pleasing to know that our team provided excellent service throughout your visit. We also greatly appreciate your recognition of our sustainability efforts. Thank you again for choosing The Clarence Hotel Sydney. We look forward to welcoming you back in the future. Warm regards, The Clarence Hotel Sydney Team

Dear Yangfan, Thank you for your feedback and for your continued loyalty as an ALL Platinum member. We’re pleased to hear you found your stay comfortable and efficient, and that you enjoyed the welcome drink, amenity, Wi-Fi and our sustainability initiatives. I am sorry, however, for the housekeeping issues you mentioned. Finding a nail extension near the sink and a stain beneath the bedsheet is not the standard we expect, and I have shared this feedback with our Housekeeping team for follow-up. Thank you again for staying with us and for your candid comments. We hope to welcome you back to The Clarence Hotel Sydney in the future. Warm regards, The Clarence Hotel Sydney Team

Dear Monique, Thank you so much for your wonderful feedback. We’re delighted to hear that our reception team was able to assist you when you lost your phone and that their support made such a positive difference to your stay. I’ll be very pleased to share your kind comments with the team. We also appreciate your feedback regarding the rooms and are glad you found them clean and comfortable. Thank you again for staying with us, and we hope to welcome you back to The Clarence Hotel Sydney in the future. Warm regards, The Clarence Hotel Sydney Team

Dear Hendrik, Thank you for your feedback and for your continued loyalty as an ALL Gold member. We’re pleased to hear you enjoyed the hotel’s location, modern room design and overall cleanliness, and that you found the ALL App easy to use for your booking. We also appreciate your comments regarding ease of access and the welcome drinks. We’re sorry this was not clearly explained during your stay and will remind the team to communicate the available options more clearly at check-in. Thank you again for staying with us, and we hope to welcome you back to The Clarence Hotel Sydney in the future. Warm regards, The Clarence Hotel Sydney Team