BreakFree on Clarence Sydney 3 stars

Reception were lovely and helpful but unfortunately the room was not well kept or cleaned. Mouldy door to the bathroom and in the shower along with mouldy carpet next to the bathroom. Cigarette buts in the window seal and extreme amounts of dust.

The hotel was not well maintained or cleaned. I left the please make up my room sign for 4 days with no room clean. I asked for fresh towels none came. The room was constantly damp and stale and the room smelled stale too. I noticed marks on floor in the hall and elevator remained in place for my whole stay. Not a very nice experience.

checkin friendly, room smelt musty on entry, what was the beeping during the night

Didn't have booking when arrived but booked through booking.com. waited an hour to get a room. Everytime we left the room and went back, the key didnt work And had to wait to re key.

I am honestly dumbfounded at where to begin with the horrific experience my partner and I had at your Hotel. Upon arriving in Sydney at 5am on Saturday morning (the 28th of November) following a ten hour drive, My partner and I checked into our hotel eager for a well earned rest in a presentable, comfy, inviting and most importantly clean room. Our expectations were far from fulfilled when entering our room. The room was significantly smaller than what was shown on the website, the bathroom was dirty and layout extremely impractical and a persistent musky odour accompanied the uninviting ambience of the room. However being so tired from the drive and only eager to enjoy our holiday we looked past our disappointment and proceeded to bed. The next morning we woke up late and headed out for a day of adventuring, then followed by a late night on the town, when returning later we once again identified a slight musky smell in our room. However we attributed the smell to the humidity and the room being a little stuffy due to not having any windows capable of opening, and turned the air con on to provide some air flow through the room. Once again being exhausted we headed to bed. The next day being once again eager to accomplish and encounter all the experiences the city had to offer, we headed off early to adventure. When returning home for our final night at your establishment, we frustratingly were welcomed again with a putrid musky odour. At this point in time we were very annoyed and disappointed so decide to inspect the room and investigate the source of the smell. Upon pulling back the bed sheets and doona cover, its an understatement to say we were mortified and practically sick with what we found. The sheets and doona were covered with several dark brown and grey stains and marks, severely breaching the basic level of hygiene which one would expect at a hotel. To further disgust we also identified the smell in our room to be the bed sheets we were sleeping in. They smelt damp, musky and dirty as though someone had dunked the sheets already dirty in water and barely dried them before attempting to pathetically "make" the bed. Outraged and disturbed I informed reception straight away and we were moved to a new room.......... one which did maintain a basic level of hygiene and also reflect a slither of pride in your establishments presentation. For this my partner and I are grateful however, this is only the bare minimum of compensation we have received since sleeping in several others filth for 2 nights. I would like to hear from your establishment immediately (either on my email pu… or personal mobile number 04…) with what you have to say about the horrendous, unhygienic and repulsive conditions which me and my partner were not only subject to, but enveloped in over the 2 nights we stayed in that specific room. I would further like to hear how you are going to compensate me and my partner for this revolting experience, or we will be taking this further. I will be following up this review with an email containing photos of what was found on our bed sheets. Thank you for your time. - Bryn Elliot Hearnden M.

Very satisfied

Family suite was a good size and staff accommodated our early check in. The street noise however made for a disruptive nights sleep

Nil issues

My mid week stay was comfortable and the reception staff were fabulous

Helpful staff - clean room - has the basics you need for a short stay - clean bathroom.

Overall a good stay. A great location close to shopping and public transport. Clean good sized room. Very helpful and friendly staff.

Location fantastic, spacious and clean

Room was neat and tidy. Bed super comfortable. Bathroom amazing. Staff super helpful and friendly. Very quiet room. Easy walking distance to popular attractions. Will definitely stay here again!

Was good but I still haven’t gotten my $100 back so not happy with that as I need it.

Walking distance to most attractions or transport in the city. This is a great hotel if you just need a place to rest after colouring the city all day.