The Clarence Hotel Sydney 4 stars

Customer review rating (ALL Rating) 4.5/5 456 reviews

The Clarence Hotel Sydney - Image 1
The Clarence Hotel Sydney - Image 2
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193 Clarence Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location - Clarence St

  • Walking distance to Wynyard, Town Hall Train stations & George st Light Rail.

  • Hotel gym onsite and complimentary.

  • Clarence street has such a variety of cuisine and cocktail options.

Our accommodation(s)

Hotel location

The Clarence Hotel Sydney

193 Clarence Street
2000 SYDNEY
Australia

GPS:-33.869525, 151.205125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  456 reviews

TripAdvisor Rating  4.5/5  11 reviews

Customer review rating 2.0/5

Mariel G. Solo - Confirmed reviews ALL

I wasn't able to open the suitcase, the room is a shoe box. The vent was too loud. The staff was great, check out lady, check in guy, blond tall guy who assisted me on my second day. I'm sorry, don't know the names.

Dear Mariel, Thank you very much for taking the time to share your feedback with us. We are glad to hear that our team made such a positive impression throughout your stay. Your kind words about the check in and check out team members, as well as the tall blonde colleague who assisted you, are truly appreciated and will be shared with everyone. We are very sorry to hear that your room layout did not meet your expectations. Our single room design is intentionally compact, yet we understand this can feel limiting, especially when handling luggage. We also apologise for the noise from the vent and for the inconvenience caused by the toilet light placement. Your comments are very helpful and will be reviewed as we continue to refine our guest experience. We appreciate your feedback regarding the WiFi connection and will ensure the team looks into the stability and speed of the service. Thank you once again for choosing to stay with us as a valued Accor member. We hope to have the opportunity to provide you with a more comfortable experience on a future visit. Kind regards, The Clarence Hotel Sydney

Customer review rating 3.5/5

Olivier O. Couples - Confirmed reviews ALL

Staff was fantastic. We loved Grabriel and the rest of the team. However we still couldn't sleep well because of traffic noises from the street.

Dear Olivier, Thank you very much for taking the time to share your feedback with us. It is wonderful to hear that you found our team fantastic and that Gabriel made such a positive impact during your stay. We truly appreciate your kind words and will be sure to pass them on. We are sorry to hear that traffic noise from the street affected your rest. While our central location is one of our strengths, we understand that external noise can be disruptive and we appreciate you bringing this to our attention. Your comments will assist us as we continue working on ways to improve the sound insulation of our street facing rooms. Thank you once again for choosing to stay with us as a valued Accor member and for highlighting so many aspects of your stay that you enjoyed. We hope to welcome you back for a more comfortable experience in the future. Kind regards, The Clarence Hotel Sydney

Customer review rating 5.0/5

Grant W. Couples - Confirmed reviews ALL

We were early so our room wasn't ready. No problem left our bag and went for lunch. Yes the rooms are small but we dont spend much time in our room. Bathroom was spotless and a great shower. Checkout gentleman was really friendly. Didn't get his name nut he said he was from Brazil. Easy walk to the light rail and several places for a drink. Will stay there again as the price was good .

Dear Grant, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our hotel modern, clean and well located. It is great to know that our single room design suited your visit and that you appreciated the spotless bathroom and refreshing shower. We are pleased to hear that our team made a positive impression, especially during check out. Your kind words mean a lot and will be shared with the team, including our Brazilian colleague who assisted you. We are grateful for your loyalty as a valued Accor member and your recommendation of the programme. It is a pleasure to know that you plan to stay with us again. Thank you once again for choosing The Clarence Hotel Sydney. Kind regards, The Clarence Hotel Sydney

Customer review rating 4.0/5

Kathy M. Friends - Confirmed reviews ALL

Staff very helpful & pleasant, accommodation clean & good.

Dear Kathy, Thank you for your kind words. We’re really glad to hear that our team made you feel welcome and that you found the accommodation clean and comfortable. It means a lot to us that you took the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, The Clarence Team

Customer review rating 3.0/5

Miko S. Business - Confirmed reviews ALL

initially my room don't have windows, the room is small not a typical 4 star hotel I stay. I rather stick ibis, novotel or 4 star plus. But the staff is very friendly and helpful

Hi Miko, Thank you for sharing your feedback with us. I am sorry to hear that your initial room did not meet your expectations, especially regarding the size and the lack of windows. I am glad our team were able to assist by moving you to another room and that you found them friendly and helpful throughout your stay. We understand that room layout and space can be important, particularly when comparing to other Accor brands you are familiar with. Your comments are valuable and will be reviewed as we continue to refine our guest experience. Thank you as well for highlighting the cleanliness and your smooth check out. We appreciate you choosing to stay with us and hope we can welcome you back again with a more comfortable stay from the moment you arrive. Kind regards The Clarence Hotel Sydney

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Other web-users rate our hotel

  • 248 reviews 9.6/10 Location
  • 360 reviews 7.7/10 Room
  • 300 reviews 9/10 Service
  • 191 reviews 5.5/10 Comfort
  • 116 reviews 8.4/10 Cleanliness
  • 99 reviews 9.2/10 Vibe
  • 42 reviews 7/10 Value
  • 30 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.