Mantra 2 Bond Street Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 1,683 reviews

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Mantra 2 Bond Street Sydney - Image 1
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Cnr George St and Bond St, 2000 SYDNEY, Australia

Description

Hotel extras

  • Onsite restaurant

  • Walking distance to major shopping precinct.

  • Access to Sydney restaurant and bar scene just a stones through away.

  • Train station directly across the road offering convenience for our guests

  • Comfortable and modern rooms offering plush bedding and urban décor.

Our accommodation(s)

Room

Executive Twin Studio

  • 3 pers. max
  • 38 m² / 409 sq ft
  • Bedding 1 x Twin bed(s) and 1 x Double sofa bed(s)
See availabilities

Hotel location

Mantra 2 Bond Street Sydney

Cnr George St and Bond St
2000 SYDNEY
Australia

GPS:-33.864506, 151.207594

Telephone
Fax +61 2 9250 9556

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Bar Allora

Bar Allora is a modern Italian bar and restaurant, inspired by the fast-paced rhythm of Milan. A design-led all-day space, Bar Allora captures the soul of Italian style and flavour, where guests can stop for a quick espresso, linger over a Negroni.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,683 reviews

Customer review rating 4.0/5

Gary C. Solo - Confirmed reviews ALL

I am a repeat returning customer from the UK.The title in effect says it all; the only reason you didn’t score 10 was the weeks it took out to sort the confusion over my booking (of which you will have a record of dialogue) and the fact that on arrival in Sydney at 23:30, when ‘phoning you, I was on hold, for 75 minutes, as was a friend of mine and my taxi driver also for 30 minutes. Then when I did get to you my check-in took 30 minutes while the staff member tried to log into your system. Everything else is, as alwats good and your staff, particularly those servicing the rooms are a delight.

Dear Gary, We truly appreciate for your comments to describe how your recent stay was like at the Mantra 2 Bond Street Sydney. We are always ready and open to receiving feedback to progress further. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and guide to our staff as we strive to continuously improve the quality of our services. While I have no clear clue as to why my colleague before took such 30-minute time for check-in, I assume he had some glitch on the system and struggled unlike usual. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra 2 Bond Street Assistant Manager Jin

Customer review rating 3.5/5

Valda C. Friends - Confirmed reviews ALL

Having stayed a few times in a studio room with balcony I decided to upgrade and book the apartment with a separate bedroom. I did not expect the "upgrade" to provide ONLY a brick wall for a view. Disappointing. I also paid extra for late checkout on the Sunday which was clearly not noted as my room key 'expired' Sunday morning. Again, disappointing.

Dear Valda, Thank you for taking the time to tell us about your experience at the Mantra 2 Bond Street Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Not all the room types and rooms of one-bedroom apartments come with balcony for their design from long ago and so, it's left subject to availability albeit we would love to give all our guests rooms with balcony. No reservation note was found for balcony requested previously other than the note saying it was your birthday weekend though, if you clarified it with us, it must have been no availability unfortunately. Further with key expired before your 4pm late check-out, I would love to extend my deepest apologies once again on my team member's behalf. Regarding the complimentary drink voucher provided for our Explorer members, it's automatically updated on your Accor app on mobile. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our goal that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra 2 Bond Street Assistant Manager Jin

Customer review rating 4.0/5

Craig J. Families - Confirmed reviews ALL

We had a good stay and are generally pretty satisfied. There were a couple of issues that should have been anticipated before they became a little problem. A booking for a family of three is obviously going to use the foldout couch - but it wasn't made up at all and there were limited staff to help with our late arrival. Even finding linen within the hotel appeared to be a challenge. Obviously a family of three needs three towels, but both days of our stay we were only left two and had to request an extra one. The bar/restaurant hours are a little limited. As a positive the location is great and the staff friendly. Particularly Andrea who did everything she could to make sure our daughter had somewhere to sleep. The room is a good size and comes with many extra amenities - like a small apartment.

Dear Craig, We sincerely appreciate your comments regarding your stay at the Mantra 2 Bond Street Sydney. It is always splendid to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would love to extend my sincerest apologies for some inconveniences that could have been prevented on behalf of our housekeeping team. We will emphasize to check how many guests are staying in rooms to ensure we place right number of towels. Meanwhile, I am pleased to hear Andrea went the extra mile to make it up! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mantra 2 Bond Street Assistant Manager Jin

Customer review rating 2.0/5

Dianne S. Couples - Confirmed reviews ALL

we were disappointed with our stay, given it costs over $500 each night. We were expecting a fine setting but the room was dirty, mostly the shower. The kick board is falling apart, the toilet seat glided off, the microwave and fridge needed wiping. The carpet needed vacuuming properly. Neither of the phone charging ports didn't work. We reported it to the reception staff throughout our stay and during check out and was met with ambivalence. I would be happy to receive a partial refund if management could consider. Thanks Di 04…

Customer review rating 4.0/5

Michelle M. Families - Confirmed reviews ALL

A wellness suite was booked for one night. This includes a peleton bike, however despite all efforts, including from housekeeping, the bike would not connect to the internet. Unfortunately this resulted in a lot of wasted of time and lack of exercise which was disappointing. The manager kindly refunded the difference of the room, however I probably won't bother with such a room next time.

Dear Michelle, We sincerely appreciate your comments regarding your stay at the Mantra 2 Bond Street Sydney. It is always great to receive feedback to improve on our services and goods provided for the guests. I will share your comments with our teams to prevent such inconvenience for the future guests not to mention you. Once again, we apologize for the inconvenience caused during your stay. We will surely have a look at the issue once again and hope it's the last time for this kind of issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra 2 Bond Street Assistant Manager Jin

Other web-users rate our hotel

  • 995 reviews 9.5/10 Location
  • 1,222 reviews 7.2/10 Room
  • 853 reviews 8.3/10 Service
  • 10 reviews 6.1/10 WiFi
  • 339 reviews 6.3/10 Cleanliness
  • 316 reviews 4.6/10 Amenities
  • 170 reviews 4.4/10 Food
  • 135 reviews 6.5/10 Breakfast

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