Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,004 reviews

Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,004 reviews

TripAdvisor Rating  4.3/5  3,950 reviews

Certificate of excellence 2025

Deeply unenjoyable meal.

TripAdvisor rating 2.0/5

David D TripAdvisor review

Uninteresting menu. The salad was mayonnaise mixed in with some bacon. Just very boring hospital- style food served. Anywhere else would be better.

Customer review rating 2.0/5

C. H. C. Business - Confirmed reviews ALL

Only one functional lift made it extremely difficult to get in and out of the building

Dear C., Thank you for your feedback regarding your recent stay at Swissotel Sydney. I sincerely apologise for the inconvenience caused by limited lift availability and the impact this had on accessing the building. As a valued Gold member, I am also sorry that both check-in and check-out were delayed due to queues and lengthy processing times. This is not the efficient and seamless experience we aim to provide, and your comments have been shared with our management team to review staffing levels and processes. We appreciate you bringing this to our attention and thank you for your loyalty. Warm regards, Michelle Holdsworth Front Office Manager

Customer review rating 4.5/5

Louise H. P. B. Business - Confirmed reviews ALL

Comfortable, clean, good service, great location.

Dear Ms B., Thank you for sharing your feedback following your recent business stay with us. We are delighted to hear that you found your stay comfortable, clean, and well-located, and that our team contributed positively to your experience. Your kind words and recommendation are greatly appreciated. Thank you for choosing Swissôtel Sydney. We look forward to welcoming you back on your next visit to Sydney. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 1.5/5

Kong H. C. Friends - Confirmed reviews ALL

I am extremely dissatisfied with the lifts. Waited almost 1/2 hour for lifts to get me down to the lobby. Eventually, we took the stairs but it lead us to the shops instead of to the lobby at level 8. There were NO signs in the stairs indicating where to go. The lift situation persisted for the duration of the stay.

Dear Kong, Thank you for your feedback. We’re pleased to hear you found our location convenient and the booking process easy. I am, however, very sorry for the significant inconvenience caused by the lift delays throughout your stay. Waiting such an extended period and then encountering unclear stairway signage is understandably frustrating, and I apologise for the confusion this caused. Your comments regarding wayfinding and signage have been shared for review. I also regret the misunderstanding around the upgrade offer prior to arrival and the confusion experienced at check-in. As a valued Classic member, clearer communication should have been provided, and I apologise that this was not the case. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant teams to improve both communication and the guest experience. Kind Regards, Michelle Holdsworth Front Office Manager

Customer review rating 3.5/5

Margaret R. Couples - Confirmed reviews ALL

Many of the staff seemed overwhelmed with their jobs… the executive lounge was dirty… needed vacuuming and tables were marked with drink rings. Our suite was large, but again looked like it needed deep clean. Also the shower door let water escape into the rest of the bathroom. The lifts weren’t working on Sunday night and we were shuffled between the staff lift and back to the lounge, finally managed to get back to our room after half an hour. The next morning only 1 out of 3 lifts were working and people were waiting 15-20 minutes to get one. Speaking to others we found out one lift has been broken for months… not really sure why. The food in the executive lounge was average… and breakfast was just in warmers, usually we are able to order from a menu. A bit disappointed and we won’t stay at Swisshotel again.

Dear Margaret, Thank you for taking the time to share your feedback, and thank you for your continued loyalty as a valued Platinum Accor member. We truly appreciate your commitment to the brand. I am sincerely sorry to read about your experience and understand why you left disappointed. Please accept my apologies for the cleanliness issues in the Executive Lounge, public areas, and your suite, as well as the maintenance concern with the shower door. These shortcomings are unacceptable and fall well below the standards expected of a five-star hotel, particularly for our Platinum members. I also regret the significant disruption caused by the lift outages, including the confusion and extended delays experienced on Sunday night and again the following morning. This clearly impacted your stay and should have been managed far better. Your comments regarding the Executive Lounge food offering and breakfast service are also noted. I understand your disappointment with the buffet-style service and the absence of à la carte options, and this feedback has been shared with our senior management and food and beverage teams for review. It is particularly disappointing to hear that this experience has led you to decide not to return. We truly regret that we did not recognise your loyalty through the level of service and care you rightfully expect. Thank you again for bringing these matters to our attention. Sincerely, Michelle Holdsworth Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,270 reviews 9.6/10 Location
  • 3,698 reviews 7.5/10 Room
  • 3,760 reviews 7.7/10 Service
  • 48 reviews 5.8/10 WiFi
  • 1,153 reviews 6.8/10 Cleanliness
  • 934 reviews 7/10 Breakfast
  • 464 reviews 7.6/10 Bar
  • 387 reviews 7.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney