Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,028 reviews

Best price
guarantee
Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,028 reviews

TripAdvisor Rating  4.3/5  3,949 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Martyn J. Couples - Confirmed reviews ALL

Clean, good staff, comfortable.

Dear Martyn, Thank you for your feedback. We are pleased to hear that you found our accommodations clean and comfortable, along with our staff's service. We appreciate your insights and hope to enhance your experience during your next visit. Best regards, Siddoway Assistant Front Office Manager Swissôtel Sydney

Customer review rating 5.0/5

Michael B. Business - Confirmed reviews ALL

I always find the Swissotel convenient and comfortable when in Sydney. On this occasion I left a couple of items in my room and the housekeeping staff were fantastic in locating them and arranging their return to me.

Dear Mr. B., Thank you ever so much for your kind words regarding our staff and for recognising their efforts in assisting you. We’re delighted to hear that you enjoyed your stay at Swissôtel Sydney. Thank you again for sharing your experience, and we hope that we are given the opportunity to welcome you back to our hotel in the near future. Warm Regards, Sylwia Kake Guest Services & Concierge Manager Swissôtel Sydney

Customer review rating 3.0/5

Karen H. Business - Confirmed reviews ALL

Stay ev month for board meetings-hold our AGM meetings here. Every visit an age at check in. Have you stayed here before. A million clicks to check in. Never any Port or baileys at the bar. In the middle of Sydney CBD! A basic drink. One of my colleagues told off for moving his chair when we had a small group (6?) at the sit down bar. We laugh but we all talk about the service.

Customer review rating 3.0/5

Steve S. Couples - Confirmed reviews ALL

The room was sensational , executive floor and exceptional service. We loved it. The rating given was impacted by our dining experience at Archers. My wife’s birthday and we booked on arrival. When we checked in for dinner our reservation not on system - although we received confirmation. Did not get seat where we wanted. We then waited so long for our main meal and had to follow up. All other tables were getting meals who ordered after us. My wife’s birthday followed up and the lady took control - not sure the order got through. We were offered a free drink for mix up. So the dining experience and for my wife’s birthday did not go as planned. We did receive Accor benefits. B

Dear Steve, Thank you for taking the time to share your feedback and for your kind comments regarding your Executive Floor room and the exceptional service you experienced. We are delighted to hear that you loved your stay and that you enjoyed your Accor benefits. That said, please accept our sincere apologies that your dining experience at Arches did not meet expectations, particularly on such a special occasion as your wife’s birthday. We are very sorry for the reservation not appearing in our system despite your confirmation, the seating not aligning with your preference, and the delays you experienced with your main course. We understand how disappointing this must have been, especially when you noticed other tables being served ahead of you. While we are pleased our team was able to step in and offer a gesture of goodwill, we regret that the evening did not unfold as planned. Your feedback has been shared with our food and beverage leadership team to ensure improvements are made to our reservation and service processes. Thank you again for your valuable feedback. We truly appreciate your loyalty and hope to have the opportunity to welcome you back for a seamless and memorable experience in the future. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 2.0/5

Farrah G. Couples - Confirmed reviews ALL

Room was beautiful however i’m highly disappointed as a heartists member. I have been overcharged 3 times on my card. And have had no luck with email or calling to regard this or to get some explanation as to why this has happened. Very disappointing for such an overall beautiful property

Dear Ferrah, Thank you for sharing your experience, and for your loyalty as an ALL Silver member. I’m very glad to hear you loved your room and our location, but I’m truly sorry for the frustration caused by the multiple pre-authorisations on your card. You are absolutely right to expect better, especially as a Heartist and valued member. I sincerely apologise for the inconvenience and stress this has caused. I have noted that our Assistant Managers have since resolved this issue for you. Thank you again for bringing this to our attention, and I hope we have the opportunity to restore your confidence in your next stay with us. Warm regards, Michelle Holdsworth Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,285 reviews 9.6/10 Location
  • 3,717 reviews 7.5/10 Room
  • 3,773 reviews 7.7/10 Service
  • 49 reviews 5.7/10 WiFi
  • 1,160 reviews 6.7/10 Cleanliness
  • 947 reviews 6.9/10 Breakfast
  • 464 reviews 7.6/10 Bar
  • 389 reviews 7.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.