Swissôtel Sydney 5 stars

Reception staff (as usual) were first class and the accomodation was great. It was a shame that the pool, restaurant, bar and club were not available due to COVID. Not making use of the benefits of our Accor membership was frustrating but not the fault of staff. And the restricted menu for room service was disappointing. Lower score was due to no facilities available.

Booking was a nightmare on the app and website, ended up having to call the call centre and even then it was bad with staff whose English was poor. Check in was ok, no upgrade, but you can't win it all. But I do wonder what loyalty program is for. No welcome drink. $30 breakfast credit was interesting but actually only $25 credit as $5 delivery fee. All this even though our rate included breakfast, we were told it was because it was a 'platinum member' benefit. Breakfast was an absolute disaster. Wrong items completely, pancetta instead of bacon, cold food, no orange juice, an hour's wait to be delivered cold food, go and get your own coffee. It was worse than McDonalds. Front Office Manager Byron did apologise and gave us a room upgrade for the second night. Overall, very underwhelming for a platinum member in an alleged 5 star establishment. I really don't understand the benefit of loyalty with Accor...

Although the service was lovely, the overall experience was not. With no valet and parking being 3 blocks away. This hotel wouldn’t have been booked if that was mentioned when making the booking. There was also no signage in the foyer of the building to instruct us where to go to check in. It definitely was not 5 star standard. Also considering there were no restaurants open in the hotel - I would have expected for Accor membership discount to be applied to in room dining. - unsatisfactory stay.

Stayed here for 3 nights during covid-19 restrictions. All the staff were exceptionally helpful to all needs. The location is perfectly central to all that Sydney has to offer. I look forward to visiting again soon.

Whilst the hotel is located in a central busy location the hotel itself is peaceful and roomy. It is the perfect place to walk through the door and instantly leave the busy day behind. I love staying while doing business in the city and find I always leave wanting to stay longer. The food in the bar and restaurant are worth trying.

I was treated well at my arrival. The staff was very helpful and courteous. Room very clean.

The location and room facilities are both nice, walking distance/quick traffic to almost all tourist destinations in Sydney. While I don’t feel comfortable with the service staff, the front desk receptionist, the concierge... don’t remember seeing a smiley face or warm welcome during my stay.

did have to come back and move room after checked in which was a bit inconvenient but otherwise a nice room and stay

Very good experience, although I don't understand why you take $1 when you take our credit card.

Prompt and very pleasant service from concierges and check In staff. Coffee shop service very light on. Had to go chasing. Room was excellent. Upgrade was greatly appreciated. Staff at door are wonderful. Greeted me by my name even before my booking in. Very professional.

One of the best accor experiences I have recieved. All staff very professional with a smile. Food was top shelf.

The hotel is an easy walk from both Town Hall and St James stations and is very close to the new light rail line in George Street. The hotel is clean and comfortable and the staff are friendly, helpful and courteous.

Was a well appointed room, spacious with a luxruious feel

The bed was just so comfortable and the staff were extremely helpful

We always stay at the Swissotel when visiting Sydney because the location is great, the rooms are very good, the service desk and staff are very helpful and the restaurant food and service has always been excellent - except for Saturday lunchtime. We went down to the Restaurant to have a drink and lunch. They were busy with your High Tea clients and it seems too busy to look after the Hotel guests. We told them we were guests and wanted to have a drink and lunch . They sat us down then ignored us. After about 15 minutes we got up and left. We had the feeling that they couldn't care less. Your High Tea customers were more important??