Swissôtel Sydney 5 stars

Customer review rating 4.6/5 13,020 reviews

Swissôtel Sydney
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+ 19 Services
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

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Hotel extras

CENTRALLY LOCATED - Located amongst Sydney's prime tourist shopping, entertainment and dining districts. - Central city location with underground shopping link to Town Hall train station and right next to Sydney Tower.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental (Nearby)Paying
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
Information message

Hotel location

Swissôtel Sydney

68 Market Street
2000
sydney
australia

Tel: +61292388888

Fax: (+61)292388899

Check-in from 15h00

Check out up to 11h00

  • City Circle Line :  City Circle St James, Town Hall

  • By plane

    Sydney Kingsford Smith Airport At 10km / 6 miles

GPS :-33.870635, 151.207363

Our accommodations

Swissotel Sydney features 369 beautifully appointed rooms and suites that marry Sydney glamour with Swiss precision, offering an ideal retreat for business or leisure travellers in the heart of the central business district.

Premier King Room

Accessible room
  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier Twin Room

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Advantage Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Advantage Twin Room

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Corner Balcony King Room

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Executive King Room

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Twin Room

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Skyline Room

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Skyline Balcony Room

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

Jpb Restaurant

Type of cuisine: Thematic cuisine

Jpb Restaurant offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Crossroads Bar

Non contractual photo

A re-introduction to the classic hotel bar where impeccable service unite with modern designs, Crossroads Bar is the perfect dining venue for a post-shopping leisurely high tea, after work drinks or an early dinner before a show at the State Theatre.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 288 people

Find out more

Our guest reviews for
Swissôtel Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,020 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,120 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great staff in trying circumstances

Customer review rating 4.6/5

Scott W. Couples - 06/07/2020 Confirmed reviews ALL

Stayed for a weekend for the first time since Covid19 and the experience was courteous, friendly and helpful, notwithstanding the severely curtailed services available in the hotel. Staff helped us with the car park location (which is in a pedestrian mall with tram line) and a late checkout was provided. Room service menu was quite reasonable given there is no restaurant or bar open at the moment. All in all a good experience given how things are today.

great location

Customer review rating 4.6/5

Gayle L. Families - 01/07/2020 Confirmed reviews ALL

Obviously during this covid time we didn't get the full experience of what we might have had. Our purpose was shopping & we did just that!

Dear Gayle L., We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your survey relating to the welcome drink and upgrade room. I hope you understand with COVID9 many of our facilities were closed and we are not operating at full capacity with our rooms and food and beverage outlets. We certainly value your Gold status as an ALL Member and we sincerely apologise you did not receive some of the benefits you are entitled due to our limited operation. On a positive note our Crossroads Bar is open serving breakfast daily, an a la carte menu, Monday to Friday 06:30 to 10:30am and Saturday & Sunday 06:30 to 11:00am. Crossroads Bar is also offering an all day dining menu from 12:00pm to 21:00pm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Byron Stowers Front Office Manager

No pool, gym or restaraunts.

Customer review rating 4.6/5

Ben K. Families - 25/06/2020 Confirmed reviews ALL

Your website didn't state your facilities wouldn't be available. I assumed since covid restrictions had eased in NSW your facilities would be available. Deceptive behaviour.

Dear Mr K., Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our sincere apologies for the inconvenience this may have caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I'm aware you spoke to our Guest Relations Manager, Sue during your stay in relation to the closure of our Pool, Gym and Restaurants due to COVID19. Please note our Pool and Gym is now open. We also have our Crossroads Bar which serves breakfast daily from 06:30am to 10:30am Monday to Friday, 06:30am to 11:00am Saturday and Sunday, A la carte menu. An All day Dining menu is available from 12:00pm to 21:00pm. We hope your recent experience does not deter from you visiting again in the near future. We hope to welcome you back. Yours sincerely Byron Stowers Front Office Manager

Good size room. Not a warm stay

Customer review rating 4.6/5

Anonymous Couples - 25/06/2020 Confirmed reviews ALL

We went to stay for a special anniversary. We arrived to a front door that was locked so we couldn't get to reception upstairs we had to wait and a guest kindly let us in who was leaving. Front desk acknowledged we were there nothing humble. I stated that it was our anniversary as I put it in the reservation and i was told bluntly yes, I'm looking at the booking. We arrived to a spacious room with no nice little amenity like most places do or a card and the wallpaper was peeling off. The view off the balcony was pretty terrible and all of the vents were right next to it roaring 24/7 so we couldn't sit outside and enjoy a drink. The movies were an exciting price at $15 so we watched Netflix on the iPad. We were really looking forward to our anniversary stay but it was just a waste of time and money.

Dear Holly T., Thank you for taking the time to tell us about your experience at the Swissôtel Sydney. I am sorry that your stay did not meet your expectations, please allow me to express my sincerest apologies. I have attempted to contact you by phone, but unfortunately was unsuccessful. I would like to have the opportunity to discuss the concerns of your stay further. Please do not hesitate to contact me at anytime. I look forward to hearing you from you. Please stay well and safe. Sincerely, Suzanne Johanson Guest Relations Manager

LUXURY IN TROUBLED TIMES

Customer review rating 4.6/5

Giles C. Business - 23/06/2020 Confirmed reviews ALL

Great room and plenty of space and spotless with exceptional staff for whom nothing is too much trouble. Limited in house evening menu but understandable.

Well located

Customer review rating 4.6/5

Alex B. Couples - 19/06/2020 Confirmed reviews ALL

Reception staff (as usual) were first class and the accomodation was great. It was a shame that the pool, restaurant, bar and club were not available due to COVID. Not making use of the benefits of our Accor membership was frustrating but not the fault of staff. And the restricted menu for room service was disappointing. Lower score was due to no facilities available.

Mmmm. Could be better

Customer review rating 4.6/5

Gavin W. Families - 13/06/2020 Confirmed reviews ALL

Booking was a nightmare on the app and website, ended up having to call the call centre and even then it was bad with staff whose English was poor. Check in was ok, no upgrade, but you can't win it all. But I do wonder what loyalty program is for. No welcome drink. $30 breakfast credit was interesting but actually only $25 credit as $5 delivery fee. All this even though our rate included breakfast, we were told it was because it was a 'platinum member' benefit. Breakfast was an absolute disaster. Wrong items completely, pancetta instead of bacon, cold food, no orange juice, an hour's wait to be delivered cold food, go and get your own coffee. It was worse than McDonalds. Front Office Manager Byron did apologise and gave us a room upgrade for the second night. Overall, very underwhelming for a platinum member in an alleged 5 star establishment. I really don't understand the benefit of loyalty with Accor...

Will not be back.

Customer review rating 4.6/5

Barbie W. Couples - 11/06/2020 Confirmed reviews ALL

Although the service was lovely, the overall experience was not. With no valet and parking being 3 blocks away. This hotel wouldn’t have been booked if that was mentioned when making the booking. There was also no signage in the foyer of the building to instruct us where to go to check in. It definitely was not 5 star standard. Also considering there were no restaurants open in the hotel - I would have expected for Accor membership discount to be applied to in room dining. - unsatisfactory stay.

Perfect location

Customer review rating 4.6/5

T Business - 03/06/2020 Confirmed reviews ALL

Stayed here for 3 nights during covid-19 restrictions. All the staff were exceptionally helpful to all needs. The location is perfectly central to all that Sydney has to offer. I look forward to visiting again soon.

A peaceful stay

Customer review rating 4.6/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Whilst the hotel is located in a central busy location the hotel itself is peaceful and roomy. It is the perfect place to walk through the door and instantly leave the busy day behind. I love staying while doing business in the city and find I always leave wanting to stay longer. The food in the bar and restaurant are worth trying.

Well located, clean and experienced staff

Customer review rating 4.6/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

I was treated well at my arrival. The staff was very helpful and courteous. Room very clean.

Superb location Spacious room yet Moderate Service

Customer review rating 4.6/5

Sophie Families - 16/02/2020 Confirmed reviews ALL

The location and room facilities are both nice, walking distance/quick traffic to almost all tourist destinations in Sydney. While I don’t feel comfortable with the service staff, the front desk receptionist, the concierge... don’t remember seeing a smiley face or warm welcome during my stay.

Dear Sophia Z., Thank you for taking the time to write this review. We are delighted to hear that you enjoyed the location and room facilities of Swissotel Sydney. Please accept our sincerest apologies in regards to the staff experience you encountered. This information will be taken to our Guest Relations Manager, Sue, for further investigation. Thank you again for sharing your experience, and we hope that this experience does not deter you from returning to Swissotel, in the future. Kind Regards, Swissotel Sydney

Good stay

Customer review rating 4.6/5

Matt W. Business - 16/02/2020 Confirmed reviews ALL

did have to come back and move room after checked in which was a bit inconvenient but otherwise a nice room and stay

Great Location as attended a conference there

Customer review rating 4.6/5

Julie E. Business - 14/02/2020 Confirmed reviews ALL

Very good experience, although I don't understand why you take $1 when you take our credit card.

Centrally located. Right there.

Customer review rating 4.6/5

Helen Solo - 14/02/2020 Confirmed reviews ALL

Prompt and very pleasant service from concierges and check In staff. Coffee shop service very light on. Had to go chasing. Room was excellent. Upgrade was greatly appreciated. Staff at door are wonderful. Greeted me by my name even before my booking in. Very professional.

Happy accor plus member

Customer review rating 4.6/5

Chris R. Couples - 14/02/2020 Confirmed reviews ALL

One of the best accor experiences I have recieved. All staff very professional with a smile. Food was top shelf.

Well located

Customer review rating 4.6/5

Alison M. Solo - 14/02/2020 Confirmed reviews ALL

The hotel is an easy walk from both Town Hall and St James stations and is very close to the new light rail line in George Street. The hotel is clean and comfortable and the staff are friendly, helpful and courteous.

Very Happy

Customer review rating 4.6/5

L. Families - 13/02/2020 Confirmed reviews ALL

Was a well appointed room, spacious with a luxruious feel

perfect location and great stay

Customer review rating 4.6/5

Merrilyn C. Business - 13/02/2020 Confirmed reviews ALL

The bed was just so comfortable and the staff were extremely helpful

Very good as usual except for our experience at lunch time Saturday.

Customer review rating 4.6/5

Andrew Couples - 13/02/2020 Confirmed reviews ALL

We always stay at the Swissotel when visiting Sydney because the location is great, the rooms are very good, the service desk and staff are very helpful and the restaurant food and service has always been excellent - except for Saturday lunchtime. We went down to the Restaurant to have a drink and lunch. They were busy with your High Tea clients and it seems too busy to look after the Hotel guests. We told them we were guests and wanted to have a drink and lunch . They sat us down then ignored us. After about 15 minutes we got up and left. We had the feeling that they couldn't care less. Your High Tea customers were more important??

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