Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,004 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,004 reviews

TripAdvisor Rating  4.3/5  3,951 reviews

Certificate of excellence 2025

Nice hotel in heart of cbd

TripAdvisor rating 3.0/5

Compass56589672317 TripAdvisor review

This hotel is in a great location , in the heart of cbd close to shopping , transport etc The ground floor staff were helpful to hold our bags until it was time for check in. Front desk staff were good and quick to register me as a guest before checkin and quick to call when room was ready earlier. Much appreciated. I had 2 rooms booked and had to call them regarding key to 2nd room. I did request extra towels as we have kids and hotel rooms never have enough space to dry towels Don’t think they came , probably see the review recently. One of the lifts is being refurbished so quite often there was a line up to use lift and during peak periods , check in/out , dinner breakfast. Lifts were often crowded. So keep that in mind when heading to a reservation. We have stayed a few times we like the location however the rooms are starting to look tired. That said the rooms and bathrooms are spacious for a hotel in any major city.

Deeply unenjoyable meal.

TripAdvisor rating 2.0/5

David D TripAdvisor review

Uninteresting menu. The salad was mayonnaise mixed in with some bacon. Just very boring hospital- style food served. Anywhere else would be better.

Customer review rating 2.0/5

C. H. C. Business - Confirmed reviews ALL

Only one functional lift made it extremely difficult to get in and out of the building

Dear C., Thank you for your feedback regarding your recent stay at Swissotel Sydney. I sincerely apologise for the inconvenience caused by limited lift availability and the impact this had on accessing the building. As a valued Gold member, I am also sorry that both check-in and check-out were delayed due to queues and lengthy processing times. This is not the efficient and seamless experience we aim to provide, and your comments have been shared with our management team to review staffing levels and processes. We appreciate you bringing this to our attention and thank you for your loyalty. Warm regards, Michelle Holdsworth Front Office Manager

Customer review rating 4.5/5

Louise H. P. B. Business - Confirmed reviews ALL

Comfortable, clean, good service, great location.

Dear Ms B., Thank you for sharing your feedback following your recent business stay with us. We are delighted to hear that you found your stay comfortable, clean, and well-located, and that our team contributed positively to your experience. Your kind words and recommendation are greatly appreciated. Thank you for choosing Swissôtel Sydney. We look forward to welcoming you back on your next visit to Sydney. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 1.5/5

Kong H. C. Friends - Confirmed reviews ALL

I am extremely dissatisfied with the lifts. Waited almost 1/2 hour for lifts to get me down to the lobby. Eventually, we took the stairs but it lead us to the shops instead of to the lobby at level 8. There were NO signs in the stairs indicating where to go. The lift situation persisted for the duration of the stay.

Dear Kong, Thank you for your feedback. We’re pleased to hear you found our location convenient and the booking process easy. I am, however, very sorry for the significant inconvenience caused by the lift delays throughout your stay. Waiting such an extended period and then encountering unclear stairway signage is understandably frustrating, and I apologise for the confusion this caused. Your comments regarding wayfinding and signage have been shared for review. I also regret the misunderstanding around the upgrade offer prior to arrival and the confusion experienced at check-in. As a valued Classic member, clearer communication should have been provided, and I apologise that this was not the case. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant teams to improve both communication and the guest experience. Kind Regards, Michelle Holdsworth Front Office Manager

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Other web-users rate our hotel

  • 3,271 reviews 9.6/10 Location
  • 3,704 reviews 7.6/10 Room
  • 3,764 reviews 7.7/10 Service
  • 48 reviews 5.8/10 WiFi
  • 1,152 reviews 6.7/10 Cleanliness
  • 937 reviews 7/10 Breakfast
  • 468 reviews 7.4/10 Bar
  • 378 reviews 7.2/10 Pool

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