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Swissôtel Sydney 5 stars

Customer review rating 4.6/5 13,241 reviews

ALLSAFE approved hotel

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Room 1

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Swissôtel Sydney
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+ 19 Services

Hotel extras

  • Labeled ALLSAFE

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental (nearby)Paying
Catering
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)

Hotel location

Swissôtel Sydney

68 Market Street
2000 sydney
australia

Tel: +61292388888

Fax: (+61)292388899

Check-in from 15h00

Check out up to 11h00

  • City Circle Line :  City Circle St James, Town Hall

  • By plane

    Sydney Kingsford Smith Airport At 10km / 6 miles

GPS :-33.870635, 151.207363

Our accommodation(s)

Swissôtel Sydney offers 369 contemporary rooms and suites combining Swissness with a touch of Sydney. Whether you are travelling for business or leisure, these refreshing havens in the city's Central Business District give you comfort and peace of mind.

Premier King Room, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier Twin Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage King Room, 1 King Bed, High Floor

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Swiss Advantage Twin Room, 2 Double Beds, High Floor

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Corner King Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: Park view, City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Swiss Select Twin Plus Sofa Room, 2 Double Beds Plus Sofa

  • Max. number of persons: 5
  • Area: From 36 / 388 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Corner Balcony King Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Swiss Executive King Room, 1 King Bed, Club Floor Access, High Floor

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Swiss Executive Twin Room, 2 Double Beds, Club Floor Access, High Floor

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Signature Skyline Room, 1 King Bed, Club Floor Access, High Floor

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Signature Skyline Balcony Room, 1 King Bed, Club Floor Access, High Floor

  • Max. number of persons: 2
  • Area: From 38 / 409 sq ft
  • Views: City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

Jpb Restaurant

Type of cuisine: Thematic cuisine

Jpb Restaurant offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Crossroads Bar

Non contractual photo

A re-introduction to the classic hotel bar where impeccable service unite with modern designs, Crossroads Bar is the perfect dining venue for a post-shopping leisurely high tea, after work drinks or an early dinner before a show at the State Theatre.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 288 people

Find out more

Our guest reviews for
Swissôtel Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,241 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,198 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Birthday Bash

Customer review rating 5.0/5

Jill Couples - 11/05/2021 Confirmed reviews ALL

Well received at reception, checking in was quick and efficient, room was clean and tidy and well maintained

Great stay

Customer review rating 4.5/5

Christie Families - 10/05/2021 Confirmed reviews ALL

Staff are always accomodating and so friendly. Lovely and clean environment. Highly recommend!

This is generally my preferred location to stay when travelling to Sydney

Customer review rating 3.5/5

Derek F. Business - 09/05/2021 Confirmed reviews ALL

Generally the visit went well. Room is comfortable, clean and quiet. Couple of challenges this time (1) no blanket in the room (to use as an alternate to the doona) - due to room temp (2) no soap bar in the bathroom - only shower gel in the shower. Not my usual experience. Otherewise check in and check out went well

Customer review rating 5.0/5

Rebecca C. Families - 05/05/2021 Confirmed reviews ALL

First trip back to Aus from NZ so very happy to stay with you. Reservation staff were amazing

HOME FROM HOME

Customer review rating 5.0/5

Giles C. Business - 05/05/2021 Confirmed reviews ALL

Welcoming, safe, very comfortable, great staff, walking distance to the important stuff

Customer review rating 5.0/5

Stephen H. Business - 03/05/2021 Confirmed reviews ALL

Excellent service as always, GREAT to see so many staff are still with the hotel (especially Christopher with his well deserved promotion!), really appreciated being greeted by many of the staff and welcomed back.

Dear Stephen, Greetings to you from Swissotel Sydney, hope this email finds you well. Thank you so very much for your lovely feedback, it is wonderful to welcome back our guests. Also thank you for your kinds words regarding Christopher, certainly a promotion well deserved. We are grateful for your loyalty to Swissotel Sydney and the Accor Group. Enjoy the rest of your stay. Stay safe and well! Warm Regards, Suzanne Johanson, Guest Relations Manager.

Another stay at a great hotel

Customer review rating 4.5/5

Bernie D. Business - 01/05/2021 Confirmed reviews ALL

Stopped in Sydney for a few days at the Swissotel, which has become my "go to place" well located in the middle of the CBD, at the end of Pitt Street Mall and across the road from the QV Building. Easy access to transport, particularly the trains which take you everywhere in Sydney. Room was large, extremely clean, as was the whole hotel, which allows for a high degree of safety. Highly recommended.

Great stay

Customer review rating 5.0/5

Anonymous Solo - 01/05/2021 Confirmed reviews ALL

Service was fantastic the whole stay. Very polite and helpful staff

Dear Kamaljit, Swissôtel Sydney thank you for your kind comments. We are so very happy to hear you had a wonderful stay. We thank you for your loyalty to Swissotel Sydney and the Accor group. Wishing you a fabulous weekend! Warm Regards, Suzanne Johanson, Guest Relations Manager

Lovely Staff - The Rest Fell Short

Customer review rating 2.5/5

L.s Families - 26/04/2021 Confirmed reviews ALL

We showed photographs to the front desk upon checkout after our one night stay. We had taken the photos upon check in and showed the time. There was food? Smeared on the curtains and wall in our room that was not cleaned properly. It was highly off putting. The front desk emailed photographs from my phone to the email at the hotel who deals with this. We were told we would receive a phone call or email response and are still waiting. Please look forward the emails send in the morning of checkout from my email to the from desk. We are awaiting your contact. Kind regards, Lisa

Dear Lisa, Thank you so very much for your time today, and most valuable feedback. Please do not hesitate to contact me when returning to the hotel in the near future, offering you a complimentary upgrade to our beautiful Executive room with Executive Club access. I look forward to hearing from you, I wish you and your sister all the very best for her wedding day! Warm Regards, Suzanne Johanson, Guest Relations Manager

Very dissapointed

TripAdvisor rating 2.0/5

Dougysgone 20/04/2021 TripAdvisor review

No parking, no porter to help with bags. The car park is 3 blocks away, (you have to walk) and costs $60 on the "special rate". Steaks were undercooked, sent back and came back undercooked again. Ordered one children's burger and one adult burger, the only difference being a lettuce leaf and a slice of tomato. Dirty plates were left on the table so long we gave up on the idea of dessert. Our bath robes were removed from our room while were at dinner. The room had no refreshments at all, no snacks, no beer, nothing!! Still no porters to assist with bags on check-out. Just an all round poor experience.

great room, great location

TripAdvisor rating 4.0/5

EricGB555 Business - 19/04/2021 TripAdvisor review

The location of the Swissotel is wonderful. It is in the middle of the CBD and some of Sydney's finest shopping. It is easy to walk too many places. I was there on business and many of my meetings were within walking distance. The room is clean, quiet and nicely laid out. It is a comfortable room and bed The doormen at the desk on street level were helpful, remembered me and were able to help me to find local attractions and travel options. I did not use the restaurant on this stay. I did on the last and found it to be typical expensive, mediocre hotel food. It is not my first choice as a place to eat. The main thing that keeps me from giving this hotel a higher rating is the two tiered lift design. One lift from the street to the lobby. then another lift from the lobby to the room. it probably has an advantage (for did) but it takes longer to enter and leave. I will stay here again because it is convenient.

Good stay and well located

Customer review rating 5.0/5

Fabian A. Families - 18/04/2021 Confirmed reviews ALL

Great spot, clean and close to everything.

Taking my grand-daughters to Frozen

TripAdvisor rating 4.0/5

966gill 18/04/2021 TripAdvisor review

I was certainly looked after at the hotel. The beds & pillows are fabulous. Being school holidays the hotel was busy which was good to see. Dinner was the only disappointment. Not enough variety for a 5 star hotel. Look forward to also getting valet parking back.

Clean and comfortable in the heart of Sydney

TripAdvisor rating 4.0/5

Terrybelle1966 Business - 17/04/2021 TripAdvisor review

This hotel is very well located in the centre of Sydney, Walk out the door and you are in the Westfield shopping centre in a few steps. A sort walk across or under the road and you're in the Queen Victoria building or hopping on the light rail to head down to Circular Quay. The rooms are spacious, comfortable beds and decent showers. Definitely will stay here more often.

Understaffed.

TripAdvisor rating 2.0/5

nat3222021 16/04/2021 TripAdvisor review

It took 45 minutes to check in, a lot of rooms weren’t ready at 4pm and every time you wanted to use a lift there was a 20 minute wait. The staff were doing their best but apparently they are chronically understaffed. Rooms were lovely though.

Recent stay

TripAdvisor rating 3.0/5

cassi110377 15/04/2021 TripAdvisor review

We recently stayed at the Swissotel in Sydney . We have stayed before and was wonderful but this time was less than fantastic. Check in was a disaster there is no valet parking any more which means you have to walk 4 blocks from your car and that’s when you leave you have to cart your suitcase 4 blocks. Our room wasn’t ready till 5pm & I’m an Accor Plus member so usually get early check in. The line up to check in was over 45 mins with no Accor plus line available. The staff are swamped there never seems to be enough which leads the service to be let down. The executive lounge is operating in the bar area but they also have to serve all the patrons in the bar so sometimes the wait for service is longer. Other hotels we have stayed at are operating their lounge area. The room was clean and tidy and modern. Check out was better with no delays

Pathetic and Unorganised service

TripAdvisor rating 2.0/5

Chrish123456 14/04/2021 TripAdvisor review

The rooms were very good, location excellent, however you need to park your car three blocks away as there are few car parks at the hotel and these are generally taken by the permanent residents. the biggest issue at the hotel appears to be the total lack of direction to the staff, it took 35 minutes to even get a juice or coffee after we had to remind a staff member we had ordered as soon as we sat, this was the same the next day took 25 minutes. Breakfast was short each day by at least three staff and the place was not even busy, so that can't be used as an excuse. At the egg station there was no one really taking or distributing orders, therefore it was a free for all when food came out and people were taking others orders, also at the hot food dispensing area, there was one person who served and also did the running to the kitchen to top up depleted stock, this caused long long line ups. At checkin the hotel staff seemed confused and slow at booking rooms, there was an average wait of at least 45 minutes. there were other issues throughout the two night stay, but unless they employ more staff and have some leadership there, not worth the stay.

Great location, need more staff on reception

Customer review rating 2.5/5

L. Couples - 12/04/2021 Confirmed reviews ALL

We loved the location of the hotel. Unfortunately, there were not enough staff at reception & the check in/out process was very slow with long wait times & queues . The lifts also struggled with long wait times. We were hoping to get a snack at the restaurant at about 11.30am but it was closed so had to go elsewhere. A few disappointments but staff were friendly & helpful & the location was great.

Lovely hotel

TripAdvisor rating 4.0/5

Kae F 12/04/2021 TripAdvisor review

Great hotel, lovely room, exceptionally clean, very comfortable bed, Right in the City so close to everything. Unfortunately the dining spoilt a lovely stay. Breakfast is a shambles, and the one evening meal we had was terrible

CONVENIENT

TripAdvisor rating 5.0/5

Lorraine M 10/04/2021 TripAdvisor review

My niece and I stayed for one night and being right in the heart of Sydney we found the locality close to everything and the hotel also met all our expectations. The taxis are right out the front to take you to the shows at the Opera House and very quick.

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