Ideally located in the heart of Sydney CBD, enjoy a luxury hotel prioritising guest vitality. Conveniently located close to luxury shopping, iconic attractions and renowned dining. Spacious and well-appointed rooms and suites boast intuitive modern design, premium comforts and sweeping city views.
Our hotel delivers a seamless wellness journey through our roof top outdoor pool, day spa and 24 hour gymnasium. Our food and beverage philosophy reflects our Swiss roots, delicious dishes that enhance the vitality and Quality of Life of our guests. Relax and indulge at Ten Stories Restaurant or Arches on Market, a sophisticated wine and cocktail bar. We look forward to welcoming you to our haven of wellness.
Located in the heart of the Sydney CBD just steps away from public transport, shopping and Sydney's major attractions.
Join us here at Swissôtel Sydney and step into a world of luxury in the heart of Sydney's CBD, perfectly located for easy access to a range of world class shopping and tourist attractions. We look forward to welcoming you.
Matthew Talbot, Hotel Management
Hotel extras
Newly refurbished five-star hotel in the centre of Sydney.
In the Central Business District, close to iconic landmarks and exclusive shopping
Heated outdoor pool and award-winning spa
Heritage-listed Blaxland Ballroom for events of up to 400 guests
Innovative restaurant serving seasonal modern Australian cuisine
Our accommodation(s)
Book this hotel
Page 1 out of 9, Room 1 :
Premier King Room, 1 King Bed
Premier King Room, 1 King Bed
, Room 2 :
Room
Premier King Room, 1 King Bed
Photo 1 out of 3 - Premier King Room, 1 King Bed
Large windows with sweeping city views, Spacious room, functional work area, Complimentary high-speed Wifi, Interactive entertainment with 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, 300-count Frette linens on your Sealy King bed.
Large windows with sweeping city views, Spacious, Functional work area, Complimentary high-speed Wifi, Interactive entertainment with 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, 300-count Frette linens on your snug Sealy beds
Photo out of - SWISS ADVANTAGE KING ROOM, HIGH FLOOR
City views above the 18th floor, Nespresso coffee machine, Spacious work area, Complimentary high-speed Wifi, Interactive entertainment, 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, 300-count Frette linens on your Sealy King bed.
SWISS ADVANTAGE TWIN ROOM, 2 DOUBLE BEDS, HIGH FLOOR
Photo out of - SWISS ADVANTAGE TWIN ROOM, 2 DOUBLE BEDS, HIGH FLOOR
City views above the 18th floor, Nespresso coffee machine, Spacious work area, Complimentary high-speed Wifi, Interactive entertainment, 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, 300-count Frette linens on snug Sealy beds
Light filled views of Sydney Tower to Hyde Park from dual windows, Nespresso machine, Desk, High-speed Wifi, Interactive entertainment, 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, 300-count Frette linens on a Sealy King bed.
Swiss Select Twin Plus Sofa Room, 2 Double Beds Plus Sofa
Photo out of - Swiss Select Twin Plus Sofa Room, 2 Double Beds Plus Sofa
A little more space for family or friends with City views, a sitting area and convertible sofa bed, Nespresso coffee machine, Work area, high-speed Wifi, 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, Frette linens on Sealy beds.
Views:
City View
Max. number of persons
5
Area
From
36 m²
/
387 sq ft
Bedding
Double bed(s) x2
Double sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Mini-refrigerator
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Slippers
Media And Technology
Internet Facilities
Wireless internet in your room
High speed internetAdditional charge
Phone Facilities
Direct dial telephoneAdditional charge
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
42'/107 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Ironing board and flat-iron
Slippers
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
5 pers. max
36 m²
/
387 sq ft
Bedding
2 x Double bed(s) and
1 x Double sofa bed(s)
Photo out of - Corner Balcony King Room, 1 King Bed
Private Balcony with views over Queen Victoria Building to the horizon. Nespresso coffee machine, Work area, Highspeed WiFi, Interactive entertainment w 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, Frette linens on a Sealy King bed
SWISS EXECUTIVE KING ROOM, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Photo out of - SWISS EXECUTIVE KING ROOM, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Top floors featuring Nespresso coffee machine, interactive entertainment centre with 42 inch LED TV and access to the Executive Lounge offering daily breakfast and pre-dinner drinks and canapes.
Photo out of - SWISS EXECUTIVE TWIN ROOM, 2 DOUBLE BEDS, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
City views above the 24th & 25th floors. Nespresso machine, Desk, High Speed Wifi, 40-inch LED TV, Pürovel bathroom products, Separate shower and bath, Frette linens on Sealy beds. Executive Club includes breakfast, pre-dinner drinks, and evening canapes
SIGNATURE SKYLINE KING ROOM, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Photo out of - SIGNATURE SKYLINE KING ROOM, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Deluxe room, City views above the 24th floor, Nespresso machine, Desk, High speed Wifi, 40-inch LED TV, Pürovel bathroom products, Rain Shower, Frette linens on a Sealy bed, Executive club includes breakfast, pre-dinner drinks and evening canapes
SIGNATURE SKYLINE BALCONY ROOM, 1 KING BED, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Photo 1 out of 1 - SIGNATURE SKYLINE BALCONY ROOM, 1 KING BED, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Private Balcony above 22nd floor, Views of Queen Victoria Building to horizon, Nespresso, High-speed Wifi, 40-inch LED TV, Pürovel products, Rain shower, Frette Linens on a Sealy bed, Executive club includes breakfast, Pre-dinner drinks and canapes
EXECUTIVE SUITE, SEPARATE LIVING & DINING ROOM, EXECUTIVE LOUNGE ACCESS
Photo out of - EXECUTIVE SUITE, SEPARATE LIVING & DINING ROOM, EXECUTIVE LOUNGE ACCESS
Separate living, Dining area with sofa bed, Workspace, Views of Sydney Tower, Nespresso, Wifi, 40-inch LED TV, Pürovel products, Separate shower and bath, Frette linens on a Sealy bed, Executive Club includes breakfast, Pre-dinner drinks and canapes
SIGNATURE SKYLINE SUITE, LIVING ROOM, STUDY AREA, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Photo out of - SIGNATURE SKYLINE SUITE, LIVING ROOM, STUDY AREA, EXECUTIVE LOUNGE ACCESS, HIGH FLOOR
Top floor corner suite with city views. Spacious Living room, Dining Table, Nespresso, Wifi, Walk-in rain shower & soaking bath. Guest bathroom, LED TVs, Frette Linen on a Sealy King Bed. Executive Club access includes Breakfast, Evening drinks & Canapes
Access:
1.7 km / 1.056 mi15 min walk / 8 min drive
St Mary's Cathedral
Historic monument
Access:
3.5 km / 2.17 mi
Taxi
9.25€15AUD
Page out of
Pitt Street Mall
Shopping centre/mall
Access:
200 m / 0.1 mi2 min walk
Strand Arcade
Shopping centre/mall
Access:
200 m / 0.1 mi2 min walk
Queen Victoria Building
Shopping centre/mall
Access:
200 m / 0.12 mi2 min walk
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
369 rooms
12 rooms for people with reduced mobility
10 connecting rooms
369 non-smoking rooms
15 floors
Languages spoken at the hotel
English
French
Korean
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Pressing
Additional charge
Dry cleaning / Ironing
Additional charge
Lounge
Waiting area or lounge
Executive Lounge
Additional charge
Wi-Fi
WiFi at the hotel
WiFi in the communal areas
High Speed internet
Additional charge
High Speed WiFi
Additional charge
Air conditioning
Desk equipment available
Umbrellas
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-out
Late Checkout
Luggage storage
Luggage storage
Luggage storage
Additional charge
Concierge
Concierge
Porter
Porter
Porter
Additional charge
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Breakfast à la carte
Additional charge
Buffet
Additional charge
Business
8 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Well-being
Outdoor Heated Pool
Outside
Fitness Centre
On site
On site
Indoor parking
Private
10 parking spaces
Max Limited Height: 2 m
/
6.55 ft
Parking pricing: 61.68€100AUD Per day
Parking for a week
Security
Patrolled parking
Accessibility
Elevators
Accessible parking
Off Site Self-parking, per visit
Additional charge
383 Kent Street, 2000 Sydney
GPS:-33.870053, 151.204246
Parking information
On site
Indoor parking
Public
200 parking spaces
Max Limited Height: 2.1 m
/
6.9 ft
Parking pricing: 40.09€65AUD Per day
Parking for a month
Parking for a week
Security
Controled access parking
Ten Stories
Photo 1 out of 4 - Ten Stories
Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.
Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.
Arches on Market
Photo out of - Arches on Market
Arches on Market is Swissotel Sydney's luxurious new bar with pitch perfect cocktails, mouthwatering morsels, verdant greenery and a playlist that will keep you swinging into the wee hours.
Arches on Market is Swissotel Sydney's luxurious new bar with pitch perfect cocktails, mouthwatering morsels, verdant greenery and a playlist that will keep you swinging into the wee hours.
2 breakfasts
Photo out of - Breakfast
Buffet and à la carte breakfast available daily from 6:30am - 10:30am in Ten Stories Restaurant.
Breakfast à la carte
Because great days always start with a good breakfast. Discover our à la carte food and beverage breakfast menu.
Services
Hot Breakfast
Cold breakfast
Restaurant
Ten Stories à la carte breakfast
Buffet
Start your day with an extensive buffet breakfast at Ten Stories.
Services
Hot Breakfast
Cold breakfast
Restaurant
Ten Stories Buffet Breakfast
Buffet and à la carte breakfast available daily from 6:30am - 10:30am in Ten Stories Restaurant.
Pool
Photo out of - Pool
Our newly refurbished outdoor heated pool is open daily from 6am - 10pm.
Outdoor Heated Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Pool features
Outdoor pool
Heated Pool
At your disposal
Shower
Our newly refurbished outdoor heated pool is open daily from 6am - 10pm.
Fitness center
Photo out of - Fitness center
Spa & Sport at Swissotel Sydney, is an urban escape in the heart of the city centre. It takes a holistic approach to your well-being, providing a complete sensory approach towards deep relaxation and rejuvenation.
Fitness Centre
Spa & Sport at Swissotel Sydney, is an urban escape in the heart of the city centre. It takes a holistic approach to your well-being, providing a complete sensory approach towards deep relaxation and rejuvenation.
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
-
-
Subsequent opening hours
Location
On site
1 km /
0 mi
Fitness equipment
Exercise Bike
Treadmill
Fitness machines
Spa & Sport at Swissotel Sydney, is an urban escape in the heart of the city centre. It takes a holistic approach to your well-being, providing a complete sensory approach towards deep relaxation and rejuvenation.
Spa
Photo out of - Spa
Additional charge
Discover the pleasure of aromatic oils and ingredients grown in the Swiss Alpine region that are used by the professional spa therapists to release tired muscles. Spa & Sport offers four treatment rooms and a range of natural spa products.
Location
On site
Other informations
Services
Spa Treatment
Discover the pleasure of aromatic oils and ingredients grown in the Swiss Alpine region that are used by the professional spa therapists to release tired muscles. Spa & Sport offers four treatment rooms and a range of natural spa products.
From intimate ceremonies to receptions up to 400 guests, our Baxland Ballroom an Maple Room are fully customisable for wedding receptions and ceremonies. Our Ten Stories Restaurant with semi-private access can also be hired for private dining receptions.
The team were welcoming and informative.
Food and beverages were available promptly at our request. The rooms were serviced thoroughly.
Hi Angela,
Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback.
We are delighted to hear that you had a comfortable stay and enjoyed the welcoming atmosphere from our friendly staff.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.5/5
John W.
Friends
-
Confirmed reviews ALL
Staff are friendly
Hi John,
Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback.
We are delighted to hear that you had another great stay with us.
Your kind comments regarding our friendly team and the service provided throughout your visit are truly appreciated.
Regarding your feedback on the buffet breakfast, we sincerely value your insights and will ensure that your comments are shared with our Executive Chef and our culinary team.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.5/5
Khemant B.
Business
-
Confirmed reviews ALL
Pretty good on everything but the shower, water would leak out of the shower, even with the shower door closed
Hi Khemant,
Thank you for staying with us at Swissôtel Sydney and for your valuable feedback.
We are delighted to hear you had a good stay, and we thank you for being a valued Accor Gold member.
Regarding the shower and the bedside tables, your feedback will be shared with the relevant team including engineering and housekeeping as we strive for excellence. Your feedback will be used for training purposes.
We truly appreciate your review and your continued support.
We are pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Lee L.
Business
-
Confirmed reviews ALL
Absolutely beautiful. From the moment I arrived to the moment I left, everything was perfect. The rooms, the food, the service. Absolutely beautiful.
Hi Lee,
Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback.
We are delighted to hear that you had an excellent stay and enjoyed the welcoming atmosphere of our beautiful hotel. It is especially rewarding to know that, from the moment you arrived until your departure, our team delivered a level of service that met your expectations and contributed to a memorable experience.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 4.5/5
Nicola B.
Business
-
Confirmed reviews ALL
Came for a conference and really enjoyed my stay.
Hi Nicola,
Thank you for staying with us at Swissôtel Sydney and for attending the conference.
We are thrilled to hear you had a great stay and enjoyed our services from our friendly staff.
Your feedback will be shared with the team who will be delighted to hear their warm and welcoming services was much appreciated.
We truly appreciate your review and your continued support.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Hi Angela,
Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback.
We are delighted to hear that you had a comfortable stay and enjoyed the welcoming atmosphere from our friendly staff.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.5/5
John W.
Friends
-
Confirmed reviews ALL
Staff are friendly
Hi John,
Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback.
We are delighted to hear that you had another great stay with us.
Your kind comments regarding our friendly team and the service provided throughout your visit are truly appreciated.
Regarding your feedback on the buffet breakfast, we sincerely value your insights and will ensure that your comments are shared with our Executive Chef and our culinary team.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.5/5
Khemant B.
Business
-
Confirmed reviews ALL
Pretty good on everything but the shower, water would leak out of the shower, even with the shower door closed
Hi Khemant,
Thank you for staying with us at Swissôtel Sydney and for your valuable feedback.
We are delighted to hear you had a good stay, and we thank you for being a valued Accor Gold member.
Regarding the shower and the bedside tables, your feedback will be shared with the relevant team including engineering and housekeeping as we strive for excellence. Your feedback will be used for training purposes.
We truly appreciate your review and your continued support.
We are pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Lee L.
Business
-
Confirmed reviews ALL
Absolutely beautiful. From the moment I arrived to the moment I left, everything was perfect. The rooms, the food, the service. Absolutely beautiful.
Hi Lee,
Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback.
We are delighted to hear that you had an excellent stay and enjoyed the welcoming atmosphere of our beautiful hotel. It is especially rewarding to know that, from the moment you arrived until your departure, our team delivered a level of service that met your expectations and contributed to a memorable experience.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 4.5/5
Nicola B.
Business
-
Confirmed reviews ALL
Came for a conference and really enjoyed my stay.
Hi Nicola,
Thank you for staying with us at Swissôtel Sydney and for attending the conference.
We are thrilled to hear you had a great stay and enjoyed our services from our friendly staff.
Your feedback will be shared with the team who will be delighted to hear their warm and welcoming services was much appreciated.
We truly appreciate your review and your continued support.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 4.5/5
Adam T.
Business
-
Confirmed reviews ALL
comfortable, clean and friendly staff
Hi Adam,
Thank you for staying with us at Swissôtel Sydney and for your kind comments.
We truly appreciate your review and your continued support.
We are pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Michael D.
Couples
-
Confirmed reviews ALL
Excellent stay here due to the warm customer service from all the staff, with each providing smiles and courtesy at every interaction, and treating me like a VIP
Hi Michael,
Thank you for staying with us at Swissôtel Sydney and for your lovely feedback.
We are thrilled to hear you had a brilliant stay yet again and our friendly staff were able to help give you a memorable experience. It's always nice to feel like a VIP.
Your feedback will be shared with the team who will be delighted to hear their warm and welcoming services was much appreciated.
We truly appreciate your review and your continued support.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.0/5
Tjoa J. K.
Couples
-
Confirmed reviews ALL
I have to say the location is good but when it comes to service it was not what I expected two incidence one I waited for ice for more than 50 minutes but it was never sent to me. 2nd incident I came back to the hotel late at night but to find out there is no more running water in the hotel room and when I asked for water they want to charge me $4 dollars for one bottle water. thankfully I did not make up my room that day and I asked for six free bottles of water. The receptionist initially was very insistent saying that it is the hotel policy to charge for $4 for one bottle of water.
Customer review rating 3.5/5
Boon K. O.
Families
-
Confirmed reviews ALL
This hotel is located in the heart of the city. The check-in process was smooth & the hotel room was spacious. However, those driving, especially the 7 seaters or bigger SUV, the parking area is about 5-10 minutes walk to the hotel at A$65 per 24 hours with no multiple entry & exit. There is a small space, maybe the size of 2 cars, along the main busy street near to the hotel concierge. If the space is not available, the car has to keep making rounds to drop off or loading up of the luggage. The concierge staff has no control & will not come to assist. There is not special privileges being a ACCOR gold member apart from the 2 welcome drinks.
Customer review rating 5.0/5
Wayne K.
Couples
-
Confirmed reviews ALL
The early check-in was fantastic, had a lovely room and beautiful comfortable bed. The facilities are fantastic and the extras you receive from being a Platinum Accor Member are great. Enjoyed the Club Lounge and the restaurant and bar in Reception area. Thank you Swissotel for a short but great stay!
Hi Wayne,
Thank you for staying with us at Swissôtel Sydney and for your lovely feedback.
We are thrilled we met all your expectations as an Accor Platinum member, and we are delighted to hear your short stay was memorable.
We are pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We truly appreciate your review and your continued support, and we look forward to welcoming you back soon.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.0/5
Yuhan C.
Families
-
Confirmed reviews ALL
The hotel is in an excellent location, and the overall service was good. However, I was very disappointed with the handling of my lounge access.
My reservation indicated that I was entitled to lounge access with my Accor Gold status, yet I was denied entry. The receptionist explained that this was because my room had been upgraded.
I find this policy very difficult to understand. An upgrade should be an additional benefit, not something that causes a guest to lose another benefit that was already included in the reservation. In other words, I received an upgrade in one area, but effectively a downgrade in another.
If this is indeed the hotel’s official policy, it should be clearly communicated before arrival. Unfortunately, this experience left a negative impression and took away from what otherwise would have been a very pleasant stay.
Dear Yuhan,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am pleased to hear that you enjoyed our excellent location and found the overall service to be good.
However, I am sorry to hear about your disappointment regarding the Executive Lounge access. I completely understand why this may have been confusing, and I appreciate the opportunity to clarify.
Please note that Accor Gold status does not include complimentary Executive Lounge access as a membership benefit, however includes a complimentary room upgrade. Lounge access is available to guests who have booked an eligible Executive/Lounge Access room or rate. In your case, the room upgrade provided during your stay changed the room category, and this did not include Executive Lounge access.
I do appreciate your perspective that an upgrade should feel like an additional benefit, and I am sorry that this situation gave you the opposite impression. Your feedback regarding clearer communication before arrival is also well received. We certainly want our guests to have a clear understanding of their inclusions and benefits prior to and during their stay.
Please accept our sincere apologies for any confusion and disappointment this may have caused. We value your Accor Gold membership and appreciate you taking the time to share your concerns with us.
We hope to have the pleasure of welcoming you back to Swissotel Sydney and providing you with a more seamless experience on your next visit.
Customer review rating 4.0/5
Man S. W.
Business
-
Confirmed reviews ALL
Usual great stay at Swissotel.
Hi Man S. W.,
Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your amazing feedback.
We are delighted to hear that you had a fantastic stay and we thank you for being a valued Accor Platinum member. However, please accept our sincere apologies that your arrival experience did not meet your expectations. We understand how important a warm and personalized welcome is, particularly for our returning guests. Your feedback will be shared with the team for training purposes.
I would also be delighted to assist with any future bookings to ensure all arrangements are in place prior to your arrival, allowing us to provide a more seamless and enjoyable experience from the moment you arrive.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Inez L. A.
Solo
-
Confirmed reviews ALL
Well located ,comfortable stay, great quality service
Hi Inez,
Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your amazing feedback.
We are delighted to hear that you had a comfortable stay and enjoyed the beautiful ambience of our hotel and our quality service.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 4.5/5
Sandra C.
Families
-
Confirmed reviews ALL
Close to shopping and restaurants, and a short walk to Light Rail and transport to Circular Quay and Opera House. Comfortable rooms and Arches Bar is great for light meals or a drink with friends. The staff are friendly, knowledgeable and helpful and we always enjoy our stay.
Hi Sandra,
Thank you for staying with us at Swissôtel Sydney.
We are thrilled to hear you had a great stay and found our prime location to be convenient.
Your feedback will be shared with the team who will be delighted to hear their warm and welcoming services was much appreciated.
We truly appreciate your review and your continued support.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Komang Y.
Couples
-
Confirmed reviews ALL
Room is lovely! Bed is amazing and well rested
Hi Komang,
Thank you for staying with us at Swissôtel Sydney and for your lovely feedback.
We are thrilled to hear you had a great stay and found our rooms to be comfortable.
It's great to hear you had a well-deserved rest and enjoyed our hotel facilities.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 3.0/5
Leslie B.
Couples
-
Confirmed reviews ALL
Staff very attentive and friendly .
The bedrooms air conditioner fan volume always on high. No access to external air although the photos of the room prior to booking show possible window handles for this purpose. Staff alerted and still no change in four days of the stay. Kitchenette minuscule considering a dining table was present. The distances between lifts and exits time consuming.
Hi Leslie,
Thank you for staying with us at Swissôtel Sydney and for sharing your detailed feedback.
We are thrilled to hear you had a great stay and enjoyed the services from our attentive staff.
Your feedback will be shared with the team who will be delighted to hear their warm and welcoming services was much appreciated.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Susan C.
Solo
-
Confirmed reviews ALL
Everything was fine but it would have been nice to have had a mini bar
Hi Susan,
Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your amazing feedback.
We are delighted to hear that you had a fantastic stay. We do offer mini bar options which can be found in our in-room dining menu.
We hope on your next visit; our Swiss service team will be able to assist you further with any special requirements.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 4.5/5
David M. B.
Couples
-
Confirmed reviews ALL
Excellent breakfast. Room was very nice
Hi David,
Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your amazing feedback.
We are delighted to hear that you had a fantastic stay and enjoyed the beautiful ambience of our hotel room and our buffet breakfast selection.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 4.5/5
Mark G.
Families
-
Confirmed reviews ALL
We really enjoyed our stay, we had a 96, 91 and 90 year old with us and the location was perfect for them.
Hi Mark,
Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your amazing feedback.
We are delighted to hear that you had a fantastic stay and enjoyed the beautiful ambience of our hotel and prime location. Your feedback will be shared with the team including Naomi, who will be delighted to hear her services was much appreciated.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Customer review rating 5.0/5
Kellie E.
Solo
-
Confirmed reviews ALL
When coming to Sydney for treatment I quite often stay at Swissôtel. Staff are great, my room is always amazing & I like I can go for walks/shop, then come back for rest
Hi Kellie,
Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your amazing feedback.
We are delighted to hear that you had a fantastic stay and enjoyed the beautiful ambience of our hotel and prime location. We are thrilled to know that early check in was arranged for you, and you were able to rest.
We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit.
Swissôtel Sydney has now completed a comprehensive three-lift modernisation project.
All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors.
We look forward to welcoming you back to experience these exciting upgrades.
Kind regards,
Dalal Saboune
Executive Assistant to the General Manager
Web-users rating
Other web-users rate our hotel
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Frequently asked questions
Swissôtel Sydney is located at 68 Market Street, 2000 Sydney, in the heart of the Cbd. We are steps away from public transport and major attractions like the State Theatre, just a 2-minute walk away. Valet parking is available on site for an additional fee.
Swissôtel Sydney offers a variety of accommodations including:
Premier King and Twin Rooms with city views
Swiss Advantage Rooms on high floors
Executive Suites with separate living and dining areas
Signature Skyline Suites with study areas
At Swissôtel Sydney, we provide a range of amenities to enhance your stay:
Wi-Fi and high-speed internet for an additional fee
Valet parking for an additional fee
Breakfast at Ten Stories Restaurant for an additional fee
Rooftop outdoor heated pool and Spa & Sport
Fitness center and 8 meeting rooms
Indulge in thematic cuisine at Ten Stories Restaurant or enjoy cocktails at Arches on Market, open daily from 12:00 Pm to 11:00 Pm. Ten Stories serves dinner Wednesday through Saturday and offers daily buffet or à la carte breakfast. We also provide room service and menus catering to vegetarian and gluten-free diets.
At Swissôtel Sydney, check-in begins at 03:00 Pm and check-out is until 11:00 Am. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online.
Yes, Swissôtel Sydney regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Swissôtel Sydney using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Swissôtel Sydney features 8 meeting rooms and a business center with support staff. Our largest space can accommodate up to 400 guests and includes high-speed Wi-Fi for an additional fee.
We would be delighted to host your event or wedding at Swissôtel Sydney in our heritage-listed Blaxland Ballroom, which accommodates up to 400 guests. Our Maple Room and Ten Stories Restaurant also offer customizable spaces for intimate ceremonies or private dining receptions.
Swissôtel Sydney is a wheelchair accessible hotel featuring 12 dedicated rooms for guests with reduced mobility. Our facilities include elevators to all floors, accessible parking, and bathrooms with 32-inch wide doors to ensure a comfortable stay.
Yes, Swissôtel Sydney allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Swissôtel Sydney, you can easily explore these nearby attractions on foot:
State Theatre: 2-minute walk
Pitt Street Mall: 2-minute walk
Queen Victoria Building: 2-minute walk
Sea Life Sydney Aquarium: 15-minute walk
The award-winning Spa & Sport at Swissôtel Sydney offers four treatment rooms and uses natural products with ingredients from the Swiss Alpine region. Guests can also enjoy our newly refurbished outdoor heated pool and a 24-hour gymnasium for deep relaxation and rejuvenation.
Swissôtel Sydney features a rooftop outdoor heated pool that offers sweeping city views for our guests. The pool is open daily from 6:00 Am to 10:00 Pm. Information regarding public access is not available.
Business travelers at Swissôtel Sydney can enjoy the following amenities:
8 meeting rooms and a business center
Spacious work desks and high-speed Wi-Fi for an additional fee
Daily breakfast from 6:30 Am at Ten Stories Restaurant
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