Compared to previous visits I was extremely underwhelmed by my overall experience this time around. Maybe it's as a result of the whole Covid thing but I just felt as though the front of house staff were simply going through the motions and really had no interest in me as a guest. Yes, they were polite but I certainly was not made welcome. When in Sydney I always stay at the Swissotel so as a loyal and frequent guest I felt more than a little let down.

Great to be able to travel on NZ bubble to Sydney and experience Swissotel. Unfortunately, C19 has taken its toll on patronage so that all bar, restaurant and executive lounge services are merged into one which led to some chaos and confusion occasionally. Plus the gym is closed. That said, the team had their own workarounds, and are committed to great service. Good recognition of Accor Platinum, apart from no lounge. Staff at desk, restaurant and rooms are fantastic, so pleased to see guests returning. Exceptionally clean.

Had one night stay due to our Virgin Airline flight being cancelled. It was a last minute booking. The hotel were very empathetic to our situation gave us a complementary drink each at their bar and the bar organised us a late hot dinner. We appreciated the personalised service and will stay here again Well done to all the evening staff working on Friday evening 20.05.2021

The service in the restaurant was not near a standard expected at this quality chain. The food choice, quality, quantity and aesthetics was very poor. Breakfast was the biggest disappointment. I am aware of the changes due to covid but it seems to have affected this restaurant more than any I have been to. For $44.00 each you need to provide something special. My tea was in a paper cup. Just not acceptable.

Great to be back - have stayed a couple of times in the last month. Everything up to the usual high standard apart from the breakfast experience. I know you are limited in this regard but having to queue and then getting cold food is not great. You would be much better taking table orders for the time being.

great hotel, great staff who take care of you

Service was very good and meals and room excellent But have not yet received my bill by email

As always, everything was perfect!

Check in was efficient and faultless. Room was great. Pity the Executive Room was not available as previously but improvised to the restaurant area.

As a past regular customer, I was looking forward to coming back to the Swiss for a holiday. But it was not the same. Everyone was new and not sure what to do, my history had been lost so I was treated like someone new, other than my status and it generally felt ordinary. Not a reflection of the staff as everyone was nice and helpful, and I do understand the impact of Covid but the only reason I go back is how I was looked after, Swiss was different and special compared to the regular hotels. Now I see it as the same. It also had a tried feeling. What was most frustrating was when the cards stopped working . Apparently configured for one day stay not two. We arrived back after a long day and could not get into out room. I went back to reception and had to wait 20 mins in a line to just get the cards renewed. Both cards. One I had and one my wife had. No one would look up when I stood off the side to get it fixed. I just had to wait until they finished those in the queue checking in and out. You need to have an alternative for getting cards fixed. We needed to get in our room. I used to eat in the restaurant but it was taken for the executive lounge guests ( which I used to go to when I was Platinum pre Covid) . So we ended up eating out rather than in the bar.

Well received at reception, checking in was quick and efficient, room was clean and tidy and well maintained

Staff are always accomodating and so friendly. Lovely and clean environment. Highly recommend!

Generally the visit went well. Room is comfortable, clean and quiet. Couple of challenges this time (1) no blanket in the room (to use as an alternate to the doona) - due to room temp (2) no soap bar in the bathroom - only shower gel in the shower. Not my usual experience. Otherewise check in and check out went well

First trip back to Aus from NZ so very happy to stay with you. Reservation staff were amazing

No parking, no porter to help with bags. The car park is 3 blocks away, (you have to walk) and costs $60 on the "special rate". Steaks were undercooked, sent back and came back undercooked again. Ordered one children's burger and one adult burger, the only difference being a lettuce leaf and a slice of tomato. Dirty plates were left on the table so long we gave up on the idea of dessert. Our bath robes were removed from our room while were at dinner. The room had no refreshments at all, no snacks, no beer, nothing!! Still no porters to assist with bags on check-out. Just an all round poor experience.