Swissôtel Sydney 5 stars

Excellent service as always, GREAT to see so many staff are still with the hotel (especially Christopher with his well deserved promotion!), really appreciated being greeted by many of the staff and welcomed back.

Stopped in Sydney for a few days at the Swissotel, which has become my "go to place" well located in the middle of the CBD, at the end of Pitt Street Mall and across the road from the QV Building. Easy access to transport, particularly the trains which take you everywhere in Sydney. Room was large, extremely clean, as was the whole hotel, which allows for a high degree of safety. Highly recommended.

Service was fantastic the whole stay. Very polite and helpful staff

We showed photographs to the front desk upon checkout after our one night stay. We had taken the photos upon check in and showed the time. There was food? Smeared on the curtains and wall in our room that was not cleaned properly. It was highly off putting. The front desk emailed photographs from my phone to the email at the hotel who deals with this. We were told we would receive a phone call or email response and are still waiting. Please look forward the emails send in the morning of checkout from my email to the from desk. We are awaiting your contact. Kind regards, Lisa

No parking, no porter to help with bags. The car park is 3 blocks away, (you have to walk) and costs $60 on the "special rate". Steaks were undercooked, sent back and came back undercooked again. Ordered one children's burger and one adult burger, the only difference being a lettuce leaf and a slice of tomato. Dirty plates were left on the table so long we gave up on the idea of dessert. Our bath robes were removed from our room while were at dinner. The room had no refreshments at all, no snacks, no beer, nothing!! Still no porters to assist with bags on check-out. Just an all round poor experience.

The location of the Swissotel is wonderful. It is in the middle of the CBD and some of Sydney's finest shopping. It is easy to walk too many places. I was there on business and many of my meetings were within walking distance. The room is clean, quiet and nicely laid out. It is a comfortable room and bed The doormen at the desk on street level were helpful, remembered me and were able to help me to find local attractions and travel options. I did not use the restaurant on this stay. I did on the last and found it to be typical expensive, mediocre hotel food. It is not my first choice as a place to eat. The main thing that keeps me from giving this hotel a higher rating is the two tiered lift design. One lift from the street to the lobby. then another lift from the lobby to the room. it probably has an advantage (for did) but it takes longer to enter and leave. I will stay here again because it is convenient.

Great spot, clean and close to everything.

I was certainly looked after at the hotel. The beds & pillows are fabulous. Being school holidays the hotel was busy which was good to see. Dinner was the only disappointment. Not enough variety for a 5 star hotel. Look forward to also getting valet parking back.

This hotel is very well located in the centre of Sydney, Walk out the door and you are in the Westfield shopping centre in a few steps. A sort walk across or under the road and you're in the Queen Victoria building or hopping on the light rail to head down to Circular Quay. The rooms are spacious, comfortable beds and decent showers. Definitely will stay here more often.

It took 45 minutes to check in, a lot of rooms weren’t ready at 4pm and every time you wanted to use a lift there was a 20 minute wait. The staff were doing their best but apparently they are chronically understaffed. Rooms were lovely though.

We recently stayed at the Swissotel in Sydney . We have stayed before and was wonderful but this time was less than fantastic. Check in was a disaster there is no valet parking any more which means you have to walk 4 blocks from your car and that’s when you leave you have to cart your suitcase 4 blocks. Our room wasn’t ready till 5pm & I’m an Accor Plus member so usually get early check in. The line up to check in was over 45 mins with no Accor plus line available. The staff are swamped there never seems to be enough which leads the service to be let down. The executive lounge is operating in the bar area but they also have to serve all the patrons in the bar so sometimes the wait for service is longer. Other hotels we have stayed at are operating their lounge area. The room was clean and tidy and modern. Check out was better with no delays

The rooms were very good, location excellent, however you need to park your car three blocks away as there are few car parks at the hotel and these are generally taken by the permanent residents. the biggest issue at the hotel appears to be the total lack of direction to the staff, it took 35 minutes to even get a juice or coffee after we had to remind a staff member we had ordered as soon as we sat, this was the same the next day took 25 minutes. Breakfast was short each day by at least three staff and the place was not even busy, so that can't be used as an excuse. At the egg station there was no one really taking or distributing orders, therefore it was a free for all when food came out and people were taking others orders, also at the hot food dispensing area, there was one person who served and also did the running to the kitchen to top up depleted stock, this caused long long line ups. At checkin the hotel staff seemed confused and slow at booking rooms, there was an average wait of at least 45 minutes. there were other issues throughout the two night stay, but unless they employ more staff and have some leadership there, not worth the stay.

We loved the location of the hotel. Unfortunately, there were not enough staff at reception & the check in/out process was very slow with long wait times & queues . The lifts also struggled with long wait times. We were hoping to get a snack at the restaurant at about 11.30am but it was closed so had to go elsewhere. A few disappointments but staff were friendly & helpful & the location was great.

Great hotel, lovely room, exceptionally clean, very comfortable bed, Right in the City so close to everything. Unfortunately the dining spoilt a lovely stay. Breakfast is a shambles, and the one evening meal we had was terrible

My niece and I stayed for one night and being right in the heart of Sydney we found the locality close to everything and the hotel also met all our expectations. The taxis are right out the front to take you to the shows at the Opera House and very quick.