Swissôtel Sydney

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Swissôtel Sydney 5 stars

Customer review rating (ALL Rating) 4.4/5 369 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

  • City Circle Line:  City Circle St James, Town Hall

  • By plane

    Sydney Kingsford Smith Airport At 10km / 6 miles

GPS:-33.870635, 151.207363

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our accommodation(s)

Swissôtel Sydney offers 369 contemporary rooms and suites combining Swissness with a touch of Sydney. Whether you are travelling for business or leisure, these refreshing havens in the city's Central Business District give you comfort and peace of mind.

Our guest reviews

Our guest reviews for
Swissôtel Sydney

100% genuine reviews from our guests

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ALL Rating  4.4/5  369 reviews

TripAdvisor Rating  4.5/5  3,240 reviews

not what i was expecting, difficult parking and access but once in the room ok

Customer review rating 3.5/5

Jason Business - Confirmed reviews ALL

found it difficult to find parking, then at the front door it was difficult to know that i had to go to level 8 for check in. the room was nice, food and bar was good

Dear Jason, Swissotel Sydney thank you for your valuable feedback. We are happy to hear you enjoyed the facilities of the hotel. I am sorry you found the parking difficult. If you do wish to discuss your stay further please do not hesitate to contact me directly. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Great everything!

Customer review rating 4.5/5

Troy S. Couples - Confirmed reviews ALL

Always great service, quality everything, and awesome location.

Dear Troy, Swissotel Sydney thank you for your kind feedback and your loyalty to the Accor Hotels. We are delighted to hear you enjoyed your stay, highlighting the service and location. It is wonderful having the Executive Lounge on Level 9 back in business. We look forward to welcoming you back to the hotel in the very near future. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Old hotel with dirty bathrooms

Customer review rating 1.0/5

Kayden Friends - Confirmed reviews ALL

Stayed at the Swissotel for two nights. I knew coming in that the property was not the newest but was expecting a minimum level of cleanliness and service but ended up with a room where the showerhead was old and crusty. I tried to get the staff to help but was told that not much could be done. Requested a different room but was showed a room where the showerhead was almost as bad. Wifi in the room was also terrible. I had close to no service in the room. I also tried requesting for amenities (toothbrush and razor) but was told that I had to go down personally to pick them up as they did not have enough staff available due to some function that evening. On the bright side, the staff were warm and welcoming; but it was an unpleasant stay for the most parts.

Dear Kayden, Swissotel Sydney thank you for your most valuable feedback and your loyalty to the Accor Hotels. It is disappointing to read you didn't enjoy your stay at the hotel. I have tried to call you today and have left a voice message. If you would like to discuss your stay further please do not hesitate to contact me directly. I look forward to hearing from you. Warm Regards, Suzanne Johanson, Guest Relations Manager.

A fantastic stay, charged twice

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I had no problems with the room but I was charged upon arriving for the booking my company had set me up with. I paid at the desk and then was asked to pay before i left. I believe i was charged twice for room service and my stay. I emailed and called about this during this current week and still have not heard back.

What you want when travelling for business

Customer review rating 4.5/5

Jamie R. Business - Confirmed reviews ALL

Four day business trip to Sydney. Efficient checkin, clean and tidy room with everything in its place. Finished work late and no problem getting dinner at the restaurant. Doing the basics well - sometimes that’s all you need !

Dear Jamie, Swissotel Sydney thank you for your wonderful feedback, and your loyalty to Accor hotels. We are delighted you enjoyed your stay, and look forward to your return on the 8th June. I have also noted you do not eat nuts. Please do not hesitate to reach out to me if any assistance is required. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Always great

Customer review rating 5.0/5

Mark W. Business - Confirmed reviews ALL

I was in Sydney on business for 3 days. Spent 2 nights at Swiss Sydney and, as always, it's a great place to stay. Rooms are always spot on and service is nice Had the opportunity to get back into the Executive Lounge which was a great way to finish each day as well.

Dear Mark, Swissotel Sydney thank you for your lovely feedback, and your loyalty to Accor Hotels. We are delighted you enjoyed your stay, and yes it is wonderful to have the Executive Lounge on level 9 back in business. We look forward to your return to the hotel in the very near future. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Lovely Stay

Customer review rating 5.0/5

Vaughn Couples - Confirmed reviews ALL

from the moment we arrived at the concierge desk on level 8, we were treated well by the very friendly staff who checked us in quickly, with explanation of what was available to us. On our checking out, we had several hours before our flight and needed somewhere to leave our bags. The staff were very helpful and held our bags for us in storage until it was time for us to make our way to the airport.

Dear Vaughn, Swissotel Sydney would like to sincerely thank you for providing some feedback regarding your stay. It is fantastic to hear that our staff have helped to make your stay a pleasant and memorable experience. We look forward to welcoming you back to Swissotel Sydney in the near future. Warm Regards, Suzanne Johanson, Guest Relations Manager

Great spot

Customer review rating 5.0/5

Peter M. Couples - Confirmed reviews ALL

Booked in for one night. Had a lovely room upgrade (many thanks). We had booked into the restaurant for Sunday night for four people (spoke to a lady on the phone) only to be told there was no record of our booking and the restaurant was not open on Sundays. The lovely person at the bar organised bar meals for us and we had a great time. After a lovely breakfast, checkout, although very busy, was smooth and painless. Highly recommended place to stay.

Dear Peter, Greetings from Swissotel Sydney, we thank you for your wonderful feedback, and for your loyalty to Accor Hotels. I am delighted to hear you enjoyed your stay, and you were well looked after. My apologies for the confusion with the Restaurant booking, I will certainly look into that further. . I hope we have the pleasure in welcoming you back very soon, making your stay exceptional! Warm Regards, Suzanne Johanson, Guest Relations Manager.

Location fabulous, amenities wonderful. House keeping efficient. Staff helpful.

Customer review rating 4.5/5

Caitlin Families - Confirmed reviews ALL

Location particularly convenient during the rain as close to all CBD attractions and transport. Rooms and bathroom well laid out. Great overall experience.

Dear Caitlin, Greetings from Swissotel Sydney, we thank you for your lovely feedback, and for your loyalty to Accor Hotels. I am thrilled to hear you enjoyed your stay, highlighting the location, amenities and our wonderful staff. I hope we have the pleasure in welcoming you back to the hotel in the very near future, making your stay exceptional! Warm Regards, Suzanne Johanson, Guest Relations Manager.

Great location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Short getaway 3 nights. Enjoyed the stay

Dear Anna, Greetings from Swissotel Sydney, we thank you for your lovely feedback, and for your loyalty to Accor Hotels. I am thrilled to hear you enjoyed your stay, highlighting Chris Ellis, who is a true asset to the hotel. Thank you also for the feedback on the vibe you felt through the hotel and housekeeping. We will certainly look into these areas further. I hope we have the pleasure in welcoming you back to the hotel in the very near future, making your stay exceptional! Warm Regards, Suzanne Johanson, Guest Relations Manager.

Great location in the heart of Sydney

Customer review rating 4.5/5

Jennifer K. Friends - Confirmed reviews ALL

I have stayed at the Market Street Swissotel 4 times in the past 6 months - the first time with my friend Beth who is a regular. It really is the perfect location close to theatres, shops and Darling Harbour. The rooms are very comfortable with great beds and shower - a very important feature for me. I have found the staff very friendly and helpful on most occasions. The restaurant and bar area are very comfortable with good food. The only downside if you have a car is that the only available parking is several streets away. No problem of course if you arrive by taxi or walk/train from Central Station. Also, if driving you can stop for a brief time directly in front if the hotel and a valet will help with luggage before you park. I love the fact I can walk/run around Darling Harbour so easily and if raining it is so easy to shop without getting wet with underground passes and overpasses connecting many of the stores and shopping centres. Apart from the parking I just love this hotel!

Dear Jennifer, Greetings from Swissotel Sydney, we thank you for your kind comments, and for your loyalty to Accor Hotels. I am thrilled to hear you enjoyed your stay, highlighting the facilities of the hotel and our perfect location to say the least. We look forward to welcoming you back to the hotel in the very near future, making your stay exceptional! Warm Regards, Suzanne Johanson, Guest Relations Manager.

Great Stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

* Terrific staff - particularly Shaun re Concierge (EXCELLENT) * Very clean * Great location

Dear James, Thank you for sharing your experience at Swissotel Sydney. It is wonderful to hear that Shaun from our concierge team has contributed towards making your stay a pleasant and memorable experience. I will be sure to share your lovely comments with him. We look forward to welcoming you back to our hotel in the near future. Warm Regards, Suzanne Johanson, Guest Relations Manager

Well presented and trained staff

Customer review rating 4.5/5

Chris R. Couples - Confirmed reviews ALL

Everything from check in to check out was sensational.

Dear Christopher, We would like to sincerely thank you for your lovely feedback regarding our staff. I will ensure to share this with the team. Stay safe and well. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Amazing

Customer review rating 5.0/5

Annika Couples - Confirmed reviews ALL

The staff and facilities are amazing

Dear Annika, Thank you for providing some feedback in regards to your stay at. It is fantastic to hear that our staff and facilities have contributed towards making your stay a memorable one. We look forward to welcoming you back to Swissotel Sydney in the near future. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Great location, friendly staff, Buffet breakfast well prepared but not many options

Customer review rating 3.5/5

R M. Couples - Confirmed reviews ALL

Stayed for an event with other family. Wonderful attentive staff, comfortable beds. Rooms dated but and buffet breakfast was on the small side but staff wonderful. Would certainly stay again

Dear Asmara, Thank you for providing some feedback regarding your stay at Swissotel Sydney. It is fantastic to hear that the location of our hotel, friendly staff and facilities have contributed towards making your stay a pleasant experience. We would love to welcome you back to Swissotel Sydney in the near future. Warm Regards, Suzanne Johanson, Guest Relations Manager.

I love the location, so convenient to anything.

Customer review rating 5.0/5

Maria F. A. Friends - Confirmed reviews ALL

We reach out to this guy who were assigned to engineering department(about the airconditioning). We are very pleased about how he fixed it straight away, not just that, he called us too and even left a note in the table. Very helpful of him.

Dear Maria, It is wonderful to hear that our engineering team has helped to efficiently resolve any maintenance issues that you may have encountered during your stay at Swissotel Sydney. We look forward to welcoming you back to our property in the near future. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Very dissapointed

TripAdvisor rating 2.0/5

Dougysgone TripAdvisor review

No parking, no porter to help with bags. The car park is 3 blocks away, (you have to walk) and costs $60 on the "special rate". Steaks were undercooked, sent back and came back undercooked again. Ordered one children's burger and one adult burger, the only difference being a lettuce leaf and a slice of tomato. Dirty plates were left on the table so long we gave up on the idea of dessert. Our bath robes were removed from our room while were at dinner. The room had no refreshments at all, no snacks, no beer, nothing!! Still no porters to assist with bags on check-out. Just an all round poor experience.

great room, great location

TripAdvisor rating 4.0/5

EricGB555 Business - TripAdvisor review

The location of the Swissotel is wonderful. It is in the middle of the CBD and some of Sydney's finest shopping. It is easy to walk too many places. I was there on business and many of my meetings were within walking distance. The room is clean, quiet and nicely laid out. It is a comfortable room and bed The doormen at the desk on street level were helpful, remembered me and were able to help me to find local attractions and travel options. I did not use the restaurant on this stay. I did on the last and found it to be typical expensive, mediocre hotel food. It is not my first choice as a place to eat. The main thing that keeps me from giving this hotel a higher rating is the two tiered lift design. One lift from the street to the lobby. then another lift from the lobby to the room. it probably has an advantage (for did) but it takes longer to enter and leave. I will stay here again because it is convenient.

Taking my grand-daughters to Frozen

TripAdvisor rating 4.0/5

966gill TripAdvisor review

I was certainly looked after at the hotel. The beds & pillows are fabulous. Being school holidays the hotel was busy which was good to see. Dinner was the only disappointment. Not enough variety for a 5 star hotel. Look forward to also getting valet parking back.

Clean and comfortable in the heart of Sydney

TripAdvisor rating 4.0/5

Terrybelle1966 Business - TripAdvisor review

This hotel is very well located in the centre of Sydney, Walk out the door and you are in the Westfield shopping centre in a few steps. A sort walk across or under the road and you're in the Queen Victoria building or hopping on the light rail to head down to Circular Quay. The rooms are spacious, comfortable beds and decent showers. Definitely will stay here more often.

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