Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,053 reviews

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Swissôtel Sydney - Image 1
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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,053 reviews

Customer review rating 5.0/5

Steven J. Business - Confirmed reviews ALL

Excellent

Hi Steven, Thank you for sharing your wonderful feedback. We hope you had the opportunity to experience our newly renovated Spa & Sport facilities. Located on Level 10, Spa & Sport offers a tranquil retreat in the heart of the CBD. We would also like to thank you for your patience and understanding during our lift refurbishment project. We are pleased to share that our two new lifts are now fully operational, providing a smoother, faster, and more comfortable experience for our guests. We look forward to welcoming you back soon so you can enjoy these enhancements firsthand. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Customer review rating 5.0/5

Sandra B. Business - Confirmed reviews ALL

Nice sizes bedrooms and facilities are really clean. Perfect for a stay in the CBD.

Hi Sandra, Thank you for your perfect feedback and for an amazing score. With a prime location, a stunning bar and a beautiful hotel ambience, we are thrilled to hear you had a perfect trip during your stay at the Swissotel Sydney. We are also pleased to share that Swissôtel Sydney has recently completed a major lift modernisation project, introducing a state-of-the-art system designed to enhance speed, comfort, and reliability for our guests. Thank you for being a valued Accor Silver member. We look forward to welcoming you back for another memorable stay in the near future. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Customer review rating 1.5/5

Damien H. Business - Confirmed reviews ALL

Encountered 2 other patrons complaint on arriving, 1 about car parking, the other at the Priority Check in desk. No one was checking in with any urgency. Was asked to provide physical ID instead of digital ID which I don't have (I don't drive a car) - I explained I use ACCOR hotels around Australia and have never had to show physical ID until that point. I have stayed at this property in the past. There seemed to be no record that I am a Diamond Member or have stayed in your ACCOR properties before. It took some time to arrange with the manager by that stage had missed an important work conference call. The experience left me upset and will never return to the property again. The service was rude and indifferent to me.

Customer review rating 3.5/5

Winston N. Business - Confirmed reviews ALL

Reception charged us well above what we should have paid

Customer review rating 1.0/5

Guy W. C. Business - Confirmed reviews ALL

Ordered room service 1 min after change of menu. Selection was abysmal. Only had chicken sausage rolls. Food arrived, hot outside but freezing cold inside. As this is chicken I didn’t want to get sick so I left it. Spoke to your team next day. They insisted I paid for half because your team “already cooked it”. Ridiculous. Cold uncooked chicken contains salmonella. Having to be told that I should “at least pay for half” is ridiculous. Finally, room was noisy. Beds were terrible. Pillows were so soft that it didn’t feel like pillows . Terrible .

Dear W., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced with our room service and the quality of the food. It is concerning to hear that your meal did not meet our standards, and I appreciate you bringing this to our attention. We strive to ensure that all dishes are served at the appropriate temperature and quality. Regarding the charge for the meal, please note we had fully removed the charges for the roll. Additionally, I am sorry to hear about the noise levels and comfort of the bedding during your visit. We have shared your feedback with our respective departments to further have a look and improvise. Look forward to welcoming you back with a much better experience. Kind regards, Neenu Saxena Guest Experience Manager

Other web-users rate our hotel

  • 3,245 reviews 9.6/10 Location
  • 3,609 reviews 7.7/10 Room
  • 3,642 reviews 7.7/10 Service
  • 52 reviews 5.3/10 WiFi
  • 1,577 reviews 4.1/10 Amenities
  • 1,132 reviews 7.2/10 Cleanliness
  • 928 reviews 7.2/10 Breakfast
  • 589 reviews 5.8/10 Value

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