Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 6,991 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,991 reviews

TripAdvisor Rating  4.3/5  3,955 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Kenneth B. Couples - Confirmed reviews ALL

Very relaxing

Dear Ms. B., Thank you so much for sharing your lovely feedback. We are thrilled to hear that you found your room inviting, the bed comfortable, and your stay relaxing. It was a pleasure having you with us, and we truly appreciate your recommendation. We look forward to welcoming you back to Swissôtel Sydney for another enjoyable stay soon. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 4.5/5

Leif N. Families - Confirmed reviews ALL

Nice and clean. Good outdoor pool

Dear Mr. N., Thank you so much for taking the time to share your kind feedback with us. We are truly pleased to hear that you and your family enjoyed your stay, especially the cleanliness of the hotel and our outdoor pool. It is wonderful to know that our team, accommodation, and breakfast contributed positively to your experience. We also appreciate your comment regarding the Wi-Fi speed, and we will certainly keep this in mind as we continue to enhance our services. Thank you once again for your generous recommendation. It was a pleasure having you with us, and we sincerely hope to welcome you and your family back to Swissôtel Sydney in the near future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 4.5/5

Deborah M. Families - Confirmed reviews ALL

We had a package deal and unfortunately most staff did not know about the inclusions. Including the restaurant and main reception

Dear Deborah, Thank you for taking the time to share your feedback. We are sorry to hear that there was confusion around your pSquishmallow package during your stay. This should have been clearly communicated and fully understood by both our reception and restaurant teams, and we apologise for the inconvenience and frustration this caused. Your comments have been shared with our team to ensure that package details and inclusions are better communicated across all departments, so our guests can enjoy a smooth and seamless experience in future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more polished and effortless stay. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 4.0/5

Mary K. Couples - Confirmed reviews ALL

Lovely room, excellent breakfast, attentive staff. One lift out of commission meant lift wait times were sometimes long.

Dear Ms. K., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your room, our breakfast, and the attentiveness of our team. Please accept our sincere apologies for the inconvenience caused by the lift being out of service. We are currently undergoing renovations to upgrade our facilities with modern features, which will make the guest experience smoother and more enjoyable very soon. We truly appreciate your understanding and your helpful comments. It was a pleasure having you stay with us, and we look forward to welcoming you back for an even better experience next time. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 3.5/5

Ji Z. Families - Confirmed reviews ALL

We stayed 5 nights and spent 2026 New Year Eve in this hotel. 1 out of the 3 guest lifts was not working, and every morning we had to wait for the traffic that caused by the shortage of the lifts. It's new year eve and hotel was fully packed. One day we waited more than 30 minutes. 4 of 5 days we had to use the service lift to go down. The hotel should have a foresightedness to make sure lifts are working during the holiday seasons with nearly full capacity.

Dear Ji, Thank you for taking the time to share your feedback and for staying with us over the New Year period as an Accor Classic member with your family. I’m very sorry to hear about the prolonged lift wait times you experienced during your stay, particularly during such a busy holiday period. I understand how frustrating this must have been, especially when it impacted your daily plans and required the use of the service lift on multiple occasions. Our guest lifts are currently undergoing a refurbishment program, which unfortunately reduced availability during peak periods. This work is part of a broader upgrade that will see all lifts fully operational in the near future. Your comments regarding planning and capacity during high-occupancy seasons are valued and will be shared with our management team. Thank you again for bringing this to our attention. I regret that this inconvenience detracted from your New Year stay with us. Sincerely, Michelle Holdsworth Front Office Manager

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Other web-users rate our hotel

  • 3,266 reviews 9.6/10 Location
  • 3,694 reviews 7.5/10 Room
  • 3,754 reviews 7.7/10 Service
  • 47 reviews 4.6/10 WiFi
  • 1,375 reviews 4.7/10 Amenities
  • 1,144 reviews 6.7/10 Cleanliness
  • 955 reviews 6.9/10 Breakfast
  • 610 reviews 5.5/10 Value

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