Hi Karen, Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your wonderful feedback. We are delighted to hear that you had such a great experience at our hotel and that our friendly and attentive team were able to assist you throughout your stay. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Lorraine, Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your wonderful feedback. We are delighted to hear that you had such a great experience at our hotel and that our friendly and attentive team were able to assist you throughout your stay. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Robyn, Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback. We are delighted to hear that you were able to enjoy our prime location to the shops, the state theatre and transportation. A great way to explore the CBD. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Maureen, Thank you for staying with us at Swissôtel Sydney and for sharing your experiences. We are delighted to hear that you found our prime location convenient during your stay. However, we sincerely apologise for the inconvenience caused by the television not working on your first night. We appreciate your understanding and patience, and we are grateful that you brought this to our attention. Your feedback is valuable to us as we continue to enhance our guest experience and ensure everything is in place for a comfortable stay. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager Swissotel Sydney

Hi Craig, Thank you for staying with us at Swissôtel Sydney and for your lovely feedback. We are delighted to hear that you enjoyed our prime location and had a wonderful experience with our friendly and attentive team. Your kind feedback is greatly appreciated and will be shared with our staff including Bailey, who will be thrilled to know their service helped make your stay memorable. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Adam, Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your wonderful feedback. We are delighted to hear that you had such a great experience at our hotel and that our friendly and attentive team were able to assist you throughout your stay. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Rachael, Thank you for staying with us at Swissôtel Sydney and for your lovely feedback. We are delighted to hear that you and your family enjoyed a perfect family stay with us! It is wonderful to know that our rooftop pool and dedicated kids’ menu added to the experience and helped keep the little ones entertained. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Leizl, Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your wonderful feedback. We are delighted to hear that you had such a great experience at our hotel and that our friendly and attentive team were able to assist you throughout your stay especially Adeline. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Che O. P., Thank you for staying with us at Swissôtel Sydney and for your lovely feedback. We are delighted to hear that you enjoyed our prime location and had a wonderful experience with our friendly and attentive team. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Ernest, Thank you for staying with us at Swissôtel Sydney and for your lovely feedback. We are delighted to hear that you enjoyed our prime location and had a wonderful experience with our friendly and attentive team. Your kind feedback is greatly appreciated and will be shared with our staff, who will be thrilled to know their service helped make your stay memorable. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Barry, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are absolutely delighted to hear that you were able to make the most of our wonderful hotel facilities and enjoyed the attentive services from our friendly staff including Naomi and Lisa. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Vicki, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are absolutely delighted to hear that you were able to make the most of our wonderful hotel facilities and enjoyed the attentive services from our friendly staff including Rasa. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Darren, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are absolutely delighted to hear that you and your wife enjoyed celebrating her birthday with us and that you were able to make the most of our wonderful hotel facilities. It is always a pleasure to be part of such a special occasion, and we are thrilled that your stay was a comfortable and memorable one. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Leonard, Thank you for staying with us at Swissôtel Sydney and for your wonderful feedback. We are delighted to hear that you had an exceptional stay with us and that you enjoyed our attentive services from our friendly staff. Our dedicated team will be thrilled to hear your kind comments as we strive to provide warm and attentive service to our guests. Your feedback is a wonderful encouragement to the team. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager Swissotel Sydney

Hi Asogan, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are delighted to hear that you had a comfortable stay with us and that you enjoyed our attentive services as well as our prime location. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager Swissotel Sydney

Hi Monty, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are thrilled to hear you enjoyed all our lovely hotel facilities and our attentive services. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Kylie, Thank you for taking the time to share such detailed feedback. While we are pleased to know that you enjoyed the majority of your stay and experienced the high level of service you have come to expect from Swissôtel, I am sincerely sorry that your departure was overshadowed by what you have described. I am particularly concerned to read about the confusion surrounding the parking arrangements and the way the situation was communicated to you. Regardless of any discrepancy in our records, you should never have felt that you were being questioned about your honesty or treated as though you were deliberately avoiding payment. I fully appreciate how upsetting and embarrassing this must have been, particularly after you had provided evidence of the pre-payment. I am also sorry that you were required to wait for an extended period while seeking assistance from a Manager and that you did not receive the acknowledgement or apology you reasonably expected during this time. This is certainly not the level of care or professionalism we aim to provide to our guests. I am pleased that Petros was able to assist and clarify the situation with you, and I will ensure that your feedback regarding the handling of the interaction is shared with the relevant team for review and coaching. In relation to the $50 pre authorization, some of it were utilized while settling your billing for the bar, the balance is already released from the hotel end. Ideally bank takes 3-5 working days to release the pre authorization. I would suggest to once call your bank to get an update. We truly value the fact that Swissôtel has been your favourite hotel, which makes it particularly disappointing to know that this experience has affected your confidence in returning. I am grateful that you still recognised the efforts of the remainder of our team, and I sincerely hope we have the opportunity to restore your trust and provide you with the experience you should have received from the outset. Thanks and regards Neenu Saxena Guest Experience Manager

Hi Troy, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are thrilled to hear you enjoyed all our lovely hotel facilities, and we thank you for being a valued Accor Diamond Member. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Colin, Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your wonderful feedback. We are delighted to hear that you had a great stay and enjoyed our buffet breakfast and prime location. It is also wonderful to know that you visited our stunning Arches Bar. Our team takes great care in curating a selection of food and crafted cocktails, and we are thrilled that you enjoyed the ambience and overall experience. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager