Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,016 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,016 reviews

TripAdvisor Rating  4.3/5  3,949 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Aimee P. Families - Confirmed reviews ALL

Wonderful 1 night city stay with my Mum and daughters for their Birthday. Service was fabulous, rooms were spacious, breakfast plentiful and just a lovely stay. Location was the winner, especially for little legs 😊

Dear Ms. P., Thank you for sharing your experience with us. We’re delighted to hear that you and your family enjoyed your stay, from the spacious rooms to breakfast and our convenient location. I’m glad our team could make your check-out smooth and help with your bags. We look forward to welcoming you back for another memorable stay! Warm regards, Dipendra Shrestha Assistant Night Manager

Customer review rating 0.5/5

Patrick R. Couples - Confirmed reviews ALL

We were woken multiple times by flashes of light in our room owing to a faulty light switch. We expected this to be fixed after raising the issue on the first morning and accepting that sometimes there can be maintenance issues. In the end we were woken three nights in a row as the issue was not resolved. We were offered Accor points for a future booking valued at ~$36, an insult when we could not sleep, the issue was not resolved and the total cost was over $1,600. There may be a much bigger maintenance issue at this hotel as waiting for lifts was over 10 minutes at times as a third of the lifts were broken for the 3 nights / 4 days we stayed.

Dear Mr R., Thank you for taking the time to share this, and I’m truly sorry for the experience you had. Being disturbed repeatedly throughout the night is completely unacceptable, and I sincerely apologise that the lighting issue was not resolved after your first report. You were right to expect timely action, and I’m very sorry this did not occur. I also understand your frustration regarding the compensation offered. Given the impact on your rest across multiple nights and the total cost of your stay, I appreciate why this felt insufficient, and I will be reviewing this with the team to ensure our recovery gestures are more aligned with the inconvenience caused. The delays with the lifts only compounded the situation, and I apologise for the additional frustration this caused. While we do have scheduled upgrade works underway, this does not excuse the long wait times you experienced. Thank you again for bringing these concerns to our attention. Your feedback is taken seriously, and I am truly sorry your stay was affected in this way. I hope we have an opportunity to regain your trust and provide the seamless, comfortable stay you should always expect from us. Warm regards, Michelle Holdsworth Front Office Manager

Customer review rating 5.0/5

Keshini L. Solo - Confirmed reviews ALL

The hotel was neat and quiet. The breakfast buffet was great.

Dear Ms. L., Thank you very much for your wonderful feedback and perfect scores. We’re delighted to hear that you enjoyed our clean and quiet environment, as well as the breakfast buffet. It’s also great to know that your check-in, accommodation, and overall experience were all excellent. We truly appreciate your loyalty as a Classic member and your kind recommendation of Swissotel and the Accor loyalty programme. We look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Dipendra Shrestha Assistant Night Manager

Customer review rating 3.0/5

Robert K. Couples - Confirmed reviews ALL

It was good, but not good enough. The room was tired. It needed updating. The shower leaked, the fridge was too noisy, and I had to ask for it to be turned off as it kept us awake, which meant we couldn't use it. There was no toilet brush. The sink was clogged and drained slowly. Pillow selection was not good, only hard, large pillows.

Dear Mr. K., Thank you for taking the time to share your feedback. I’m very sorry that your recent stay did not meet your expectations and that you experienced issues with your room, the lifts, and check-in. Please be assured that your comments regarding the room maintenance, amenities, and cleanliness have been shared with our teams for immediate review and improvement. Our lifts are also being upgraded to enhance guest convenience. We truly value your loyalty as a Classic member and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Dipendra Shrestha Assistant Night Manager

Customer review rating 5.0/5

Stephen D. Couples - Confirmed reviews ALL

Chcek in was excellent - even with our room not ready at 3pm we were well looked after - excellent Room was comfortable and met expectations - we have now stayed three times and will continue to stay again

Dear Mr. D., Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and felt well looked after, even when your room wasn’t ready on arrival. It’s always wonderful to welcome back our loyal guests, and we truly appreciate your kind words about our team and our sustainability efforts. We look forward to welcoming you again soon! Warm regards, Dipendra Shrestha Assistant Night Manager

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Other web-users rate our hotel

  • 3,285 reviews 9.6/10 Location
  • 3,717 reviews 7.5/10 Room
  • 3,773 reviews 7.7/10 Service
  • 49 reviews 5.7/10 WiFi
  • 1,160 reviews 6.7/10 Cleanliness
  • 947 reviews 6.9/10 Breakfast
  • 464 reviews 7.6/10 Bar
  • 389 reviews 7.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.