Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,102 reviews

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Swissôtel Sydney - Image 1
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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,102 reviews

Customer review rating 4.5/5

Sanghee J. Families - Confirmed reviews ALL

From check-in to check-out, everyone we met was friendly and helpful. The gentlmen at the concierge, attendants at thr bar, and the staffs at the counter and the housekeeping.

Dear Ms. J., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. We are delighted to hear that our team made such a positive impression throughout your stay. Your kind words about the concierge, bar attendants, front desk and housekeeping teams are greatly appreciated, and we will be sure to share your recognition with them. We are especially pleased to hear about the thoughtful service you received at the bar, and we will do our best to pass on your compliments to the team member involved. Thank you also for your feedback regarding the noise from guest room doors and the limited welcome drink selection. We appreciate you bringing these points to our attention and will share them with the relevant teams for review. It was a pleasure having you and your family stay with us, and we look forward to welcoming you back to Swissôtel Sydney in the future. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Customer review rating 5.0/5

Kristen M. Business - Confirmed reviews ALL

I was really wowed by Swissotel, entering the lobby. Then when I stepped on to my floor and our room - even more so. It's a beautiful hotel, clean, safe, so well maintained. The staff were lovely! We only stayed a night and sadly didn't make it to the pool - but would highly recommend.

Dear Ms. M., Thank you for taking the time to share such wonderful feedback following your recent stay at Swissôtel Sydney. We are delighted to hear that your first impressions of the hotel, from the lobby to your guest room, exceeded your expectations. Your kind comments about our beautiful facilities, cleanliness, and friendly team are truly appreciated and will be shared with our colleagues. While we're sorry you didn't have the opportunity to enjoy the pool during this visit, we hope this gives you another reason to return. Thank you for your recommendation, and we look forward to welcoming you back for a longer stay in the future. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Customer review rating 2.5/5

Sheldon K. Business - Confirmed reviews ALL

The lifts from level 8 to the rooms are dreadful. It took ages to get one and they were stopping on every floor regardless of whether people had called a lift on that floor or not. You needed to allow extra time in your day just for the lifts!

Dear Sheldon, Thank you for taking the time to share your feedback following your recent business stay at Swissôtel Sydney. I sincerely apologise for the frustration caused by the lift delays you experienced travelling from Level 8 to the guest rooms. We understand how inconvenient this has been, particularly for our guests travelling for business where time and efficiency are especially important. As part of our ongoing lift refurbishment project, some extended waiting times have unfortunately occurred during peak periods, and I regret that this impacted your stay to the extent that you needed to allow additional time throughout your day. Your comments regarding the lift operation and frequent stops have also been noted and shared with our Engineering team for further review. We truly appreciate your loyalty as an ALL Classic member and thank you again for your patience and understanding while these improvement works are underway. We hope to have the opportunity to welcome you back again for a smoother experience in the future. Warm regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Customer review rating 4.0/5

Jonathan L. Couples - Confirmed reviews ALL

While the 2 lifts were not in operation, it did not affect us as much - however I did note that some hotel guest were complaining having to wait over 15 minutes. I really appreciated the hotel staff making arrangements for me being a Gold member such as early check-in and late-check out. This easily overwrites any inconvenience we felt, therefore thank you so much. I definitely will highly recommend Swissotel to anyone ! This is our second stay with Swissotel which the 1st was in Singapore 2 months ago. Overall a really great experience !

Dear Mr. L., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Swissôtel Sydney. I am delighted to hear you found our team extremely helpful and your stay overall comfortable and enjoyable. It is also wonderful to know that the early check-in and late check-out arrangements provided in recognition of your ALL Gold membership helped enhance your experience with us. At the same time, I sincerely appreciate your understanding regarding the temporary lift disruptions during our refurbishment project. Whilst we are pleased this did not significantly impact your own stay, I do apologise for the inconvenience caused and understand the frustration some guests experienced during peak periods. It is especially rewarding to hear that despite this, you would still highly recommend our hotel and that this was your second stay with the Swissôtel brand following your recent visit to Swissôtel The Stamford. Your loyalty and kind words truly mean a great deal to us. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Customer review rating 3.5/5

Simon B. Business - Confirmed reviews ALL

Very nice hotel with comfortable rooms but let down by: - 15 minute wait to check in as only one person at the desk - noisy air conditioning that kept grinding in the middle of the night and woke me up multiple times

Dear Mr. B., Thank you for sharing your feedback following your recent business stay at Swissôtel Sydney. I am pleased to hear you enjoyed our comfortable rooms and found the hotel overall to be very nice. However, I sincerely apologise that your arrival experience and the air conditioning in your room detracted from an otherwise enjoyable stay. Waiting 15 minutes to check in is certainly not the seamless arrival experience we aim to provide, particularly for our valued ALL Platinum members travelling for business. I also sincerely regret the disturbance caused by the noisy air conditioning unit and the interrupted sleep this resulted in. Please rest assured your comments have been shared with both our Front Office and Engineering teams for immediate review and follow-up, as we understand the importance of efficiency and comfort during a business trip. Thank you again for your valued loyalty and for taking the time to provide your feedback. We hope to have the opportunity to welcome you back for a much smoother and more restful stay in the future. Warm regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Other web-users rate our hotel

  • 3,272 reviews 9.6/10 Location
  • 3,663 reviews 7.7/10 Room
  • 3,681 reviews 7.7/10 Service
  • 52 reviews 5.5/10 WiFi
  • 1,565 reviews 4.1/10 Amenities
  • 1,147 reviews 7.2/10 Cleanliness
  • 954 reviews 7.3/10 Breakfast
  • 588 reviews 5.8/10 Value

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