Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,190 reviews

Best price
guarantee
Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,190 reviews

Customer review rating 5.0/5

Narelle B. Families - Confirmed reviews ALL

My daughter, granddaughter and I enjoyed a wonderful overnight stay at Swissotel while we were in the city to see a stage show. We were accommodated well in a room with 2 queen beds and a sofa bed. The room was excellent. Well equipped and spotlessly clean.

Dear Ms. B., I hope you are well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share such a thoughtful review of your recent stay with us. We are delighted to hear that you, your daughter, and your granddaughter had a fabulous overnight visit and that your accommodation met your expectations for comfort, cleanliness, and space. It’s especially pleasing to know that our team contributed positively to your experience and that you enjoyed the Executive Lounge prior to your evening at the theatre. We also truly appreciate your loyalty as a Platinum member of ALL Accor Live Limitless. We’re glad you were able to take advantage of early check-in, late check-out, and lounge access during your stay. Your recognition means a great deal to us, and we will continue striving to ensure all aspects of your membership benefits are consistently delivered, including room upgrades where availability allows. Thank you as well for your valuable feedback regarding the booking experience, breakfast selection, and welcome drink. Your comments help us identify opportunities for improvement, and we will certainly share them with the relevant teams. It was a pleasure having you stay with us, and we hope to welcome you and your family back again soon for another memorable visit. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Customer review rating 3.0/5

Craig H. Business - Confirmed reviews ALL

This has been happening for many months where all the lifts are not functioning so the queues are massive at peak time and the lift are totally full and you need to wait far too long.

Dear Craig, Thank you for sharing your feedback regarding your recent experience at Swissotel Sydney. I’m sorry to hear about the ongoing inconvenience you’ve faced with the lifts. I completely understand how frustrating extended wait times and overcrowding can be. Please allow me to clarify that the lift disruptions are due to a major upgrade project currently underway. These works are essential to improve the long-term efficiency, reliability, and overall guest experience. That said, I sincerely regret the impact this has had on your stays, especially as you’ve noted this has been occurring over several months. We are actively working to minimise disruption where possible and your feedback is invaluable in helping us better manage this during busy times. Thank you again for your patience and understanding. We truly value your continued support and hope to provide you with a much smoother experience once these upgrades are complete. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 4.5/5

John P. Business - Confirmed reviews ALL

Great location. Excellent welcoming and hospitable staff - including reception, restaurant/bar and housekeeping staff. Beautifully appointed rooms with magnificent bed and linen. The only negative point, which cannot be helped as its required work, was that 1 of the 3 lifts was closed for repairs/upgrades. Waiting for lift was an inconvenience at times. One evening, there was a sea of people waiting at the lifts. I just headed to the lovely bar and had a couple of drinks until the area cleared. Great work Swissotel. I lookforward to seeing you soon.

Dear John, Thank you for your wonderful feedback. We’re delighted you enjoyed our central location, the warm service from our team, and the comfort of your room—especially the bed and linen. We also appreciate your understanding regarding the lift wait times. As you mentioned, one of our lifts is currently undergoing upgrades as part of our commitment to enhancing the guest experience. These improvements are well underway and will ensure a more efficient and comfortable stay for our guests moving forward. Thank you again for your kind words and patience. We look forward to welcoming you back soon for an even smoother experience. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 4.5/5

Josephine K. Families - Confirmed reviews ALL

Another amazing stay at Swisshotel! Excellent location! Beautiful city views! Fantastic food! I loved the buffet breakfast, especially the pastries, more cinnamon scrolls please 🙏. Great layout at bfast too and I loved the freshly squeezed juices, particularly the green one and the deep orange. Plenty of staff working, great service! Be great if there was a mirror above the desk, so I could sit down to blow dry hair and do makeup. I loved the little long life milk and how it was replaced before the first one ran out. I didn’t have to go to supermarket.

Dear Josephine, Thank you so much for your wonderful feedback following your recent stay at Swissotel Sydney. We’re absolutely delighted to hear that you had another amazing experience with us. Your kind words about the pastries, fresh juices, and our team’s service are truly appreciated—I’ll be sure to share your feedback with our kitchen and breakfast team (and pass along the request for more cinnamon scrolls!). It’s also great to know that the in-room touches, like the long-life milk replenishment, added to your comfort and convenience during your stay. Thank you as well for your helpful suggestion regarding a mirror above the desk. This is a fantastic idea, and we will certainly take it into consideration as we look for ways to further enhance our guest experience. We look forward to welcoming you back again soon for another memorable stay. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 5.0/5

Rebecca R. Families - Confirmed reviews ALL

We came to the city for a show at the State Theatre. Our room was beautiful, location was perfect and convenient. The pool was an added bonus for us and shopping was right next door. We will definitely be back.

Dear Rebecca, Thank you for your lovely feedback. We’re so pleased you enjoyed your stay, especially our convenient location near the State Theatre, as well as the pool and nearby shopping. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Siddoway Assistant Front Office Manager Swissotel Sydney

Other web-users rate our hotel

  • 3,252 reviews 9.6/10 Location
  • 3,659 reviews 7.6/10 Room
  • 3,705 reviews 7.7/10 Service
  • 52 reviews 5.6/10 WiFi
  • 1,511 reviews 4.3/10 Amenities
  • 1,144 reviews 7.1/10 Cleanliness
  • 956 reviews 7/10 Breakfast
  • 454 reviews 7.5/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney