Swissôtel Sydney 5 stars

Customer review rating (ALL Rating) 4.3/5 5,873 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,873 reviews

TripAdvisor Rating  4.5/5  3,648 reviews

Great place to stay, top WiFi

TripAdvisor rating 5.0/5

Damon W TripAdvisor review

Room standard was excellent, housekeeping did a spectacular job with accommodating personal service. WiFi was extremely good and easy to use. Example here was 380Mbps speed test and you didn't need to keep renewing your access each day, it lasted for the whole week I was there. A generous 5 device per room worked well. I was able to use my own personal media streaming device plugged into the TV which isn't possible at other hotels. Air-conditioned room did a great job during 100 percent humidity days and it was a welcome retreat from the outside conditions.

Great Stay

Customer review rating 4.5/5

Arun Families - Confirmed reviews ALL

My family and I enjoyed the stay at Swissotel in Sydney. The room was big enough to accommodate 2 adults and 1 child and was generally of a high quality. The hotel staff was courteous, polite and considerate. All aspects of the hotel such as the concierge, room service and housekeeping were of a high quality.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saloni Prasai Assistant Front Office Manager

Noisy

Customer review rating 3.0/5

Joel S. Business - Confirmed reviews ALL

Hi, I complained about the air conditioner making a loud noise all night long, made it difficult to sleep. I was told this would be rectified on my bill, but there was no reduction in charges. I am staying again in a couple of weeks. Please reduce the bill at this stay please

Ok, but expected more.

Customer review rating 3.0/5

Steve Business - Confirmed reviews ALL

Room wasn't ready and was told would give me a call, never called so I went back to reception to ask and it was ready. Room was missing face towels. The breakfast for $44 was average. Food like bacon, tomatoes, all hot food was room temperature. Coffee tou had to order with no clear area to do this and took a long time and was luke warm. I'd consider elsewhere next time.

Dear Steven, Thank you for taking the time to tell us about your experience at the Swissôtel Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback regarding your check in, housekeeping and breakfast experience - your feedback has been shared with our Management Team for review and consideration. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Holdsworth Front Office Manager

All a round excellence

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

Great location. Large clean rooms with comfy beds and pillows. Very nice reception and bar/dining area on 8th level.

Dear David, We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Our special offerings at Swissotel Sydney can be found on our website https://swissotelsydney.com.au/whats-on-2/ - we have some wonderful offerings over the Christmas period. We hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Holdsworth Front Office Manager

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Other web-users rate our hotel

  • 2,340 reviews 9.5/10 Location
  • 2,923 reviews 7.9/10 Room
  • 3,075 reviews 7.4/10 Service
  • 102 reviews 4.8/10 WiFi
  • 1,254 reviews 7.6/10 Comfort
  • 906 reviews 7.6/10 Cleanliness
  • 716 reviews 7.2/10 Breakfast
  • 434 reviews 5.6/10 Value

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