Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,220 reviews

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Swissôtel Sydney - Image 1
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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,220 reviews

Customer review rating 4.5/5

Annmaree W. Families - Confirmed reviews ALL

Amazing got left a birthday surprise

Hi Annmaree, Thank you for your amazing feedback. We are thrilled to hear you received your birthday surprise and hope our friendly team made your day memorable. Thank you for choosing to stay at the Swissotel Sydney on your special occasion as an Accor Gold Member. We hope you were able to enjoy our Arches Bar with your family. We look forward to welcoming you again soon. Kind Regards, Dalal Saboune Executive Assistant to the General Manager

Customer review rating 3.5/5

Richard M. Couples - Confirmed reviews ALL

The elevator renovation is a significant downside to an otherwise great hotel. Management could do much better to alleviate the inconvenience and discomfort caused by long waits for large crowds.

Dear Mr. M., Thank you for sharing your feedback following your recent stay at Swissôtel Sydney. While we are pleased to hear that you enjoyed our location and rooms, we sincerely apologise for the inconvenience caused by the lift renovation and the resulting delays during your visit. At the time of your stay, we were undertaking a major lift upgrade to enhance reliability, safety, and guest comfort. While this work is essential, it unfortunately led to longer waiting times, particularly during peak periods, which we understand was frustrating. We truly appreciate your constructive feedback and your patience during this period. We look forward to welcoming you back once the lift upgrades are complete for a smoother and more seamless experience. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Customer review rating 4.5/5

Purita E. Families - Confirmed reviews ALL

one of the best hotels I’ve stayed in. Just some minor fixes - the lifts, take ages to come, the shower door (Rm 1611) is not closing properly and water splatters going out, the drawers that holds the coffee sachets needa replacing, breakfast can do better for a 5 star hotel & maybe have two different menus alternate

Hi Purita, Thank you for your amazing feedback and for sharing your experiences. We are thrilled to hear your stay was enjoyable. Our team strive for excellence and are always ready to welcome guests and assist. Your feedback will be shared with the team as we also strive for our facilities to meet all guests' expectations. We look forward to welcoming you again soon. Kind Regards, Dalal Saboune Executive Assistant to the General Manager

Customer review rating 3.0/5

Gaelle L. G. Families - Confirmed reviews ALL

Nice stay, very well located, but average food. And my son's perfume got 'lost' during the cleaning.

Dear Ms. L. G., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our central location and that our team provided a welcoming experience. At the same time, I am truly sorry to learn about your concerns regarding your son’s perfume. Please accept our sincere apologies for the worry this may have caused. After reviewing this matter with our housekeeping team, the room attendant advised that the perfume was not seen during the cleaning, and it was also not observed during the supervisor’s inspection once the room servicing was completed. In addition, following our internal investigation, no lost item was reported to our housekeeping department from the room. We also appreciate your comments regarding the breakfast experience and service, and your feedback has been shared with the relevant teams for review as we continually work to improve our offerings. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Customer review rating 2.5/5

Karen B. Friends - Confirmed reviews ALL

The Swissotel Sydney is in a great location and overall the hotel itself was good. However, our experience was really affected by the lifts not working properly during our stay. Because of this, we had to wait a very long time just to get up or down to our room. It became frustrating as we were going in and out of the hotel each day for things like lunch or sightseeing, and the wait for the lifts was terrible every time. What made it worse was the lack of communication from the hotel about the issue. There was no clear explanation or updates, which made the situation even more frustrating for guests. Overall, the location is excellent and the hotel itself is nice, but the lift situation and lack of communication really impacted our stay.

Dear Ms. B., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. Please accept our sincere apologies that your experience did not meet expectations, particularly regarding the lift delays and the lack of communication during your stay. We completely understand how frustrating this must have been, especially when you were moving in and out of the hotel throughout the day. At the time of your visit, we were in the process of upgrading our lifts as part of a major improvement program to enhance reliability, safety and guest comfort. While this work is essential, it did unfortunately result in longer waiting times, particularly during peak periods such as check-out, which we understand was extremely frustrating. Thank you again for your understanding and valuable feedback. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much smoother and more enjoyable experience in the future. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Other web-users rate our hotel

  • 3,245 reviews 9.6/10 Location
  • 3,672 reviews 7.5/10 Room
  • 3,705 reviews 7.6/10 Service
  • 48 reviews 4.8/10 WiFi
  • 1,436 reviews 4.5/10 Amenities
  • 1,140 reviews 6.8/10 Cleanliness
  • 959 reviews 6.7/10 Breakfast
  • 461 reviews 7.4/10 Bar

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