Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,203 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  7,203 reviews

Customer review rating 3.5/5

Alana A. Families - Confirmed reviews ALL

Room had a cracked sink and the towel rack in the bathroom was falling off the wall. Beds were really comfortable and soft but extra pullout bed was harsh on the back and had very loud springs. Overall underwhelmed for the price but well located and staff were friendly.

Dear Ms. A., I hope you are well. Warm greeting from Swissôtel Sydney. Thank you for taking the time to share your feedback regarding your recent family stay with us. We are pleased to hear that you enjoyed our convenient location, found our team friendly and welcoming, and that the cleanliness of your room and comfort of the main beds met your expectations. Your kind comments about our housekeeping team are greatly appreciated and will be shared with them. At the same time, we sincerely apologize for the maintenance issues you experienced in your room, including the cracked sink and loose towel rack. We also regret that the comfort of the pullout bed did not meet expectations and that your overall experience felt underwhelming for the value of your stay. Please be assured that your comments have been shared with our maintenance and management teams for immediate review and improvement. We are also sorry for the delay in receiving your booking confirmation, and we understand how this could have caused concern prior to arrival. Thank you again for your honest feedback, as it helps us identify areas where we can improve the guest experience. We truly value your loyalty as an ALL Accor member and hope we may have the opportunity to welcome you back for a more seamless and comfortable stay in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Customer review rating 5.0/5

Kathryn D. Families - Confirmed reviews ALL

Had a great time comfy bed great food Top location

Dear Ms. D., Thank you so much for taking the time to share your feedback with us following your recent stay at Swissôtel Sydney. It was wonderful to read your comments about the comfortable rooms and beds, great food, and our central location. We are so pleased to hear you had a relaxing and enjoyable stay with your family. I’m also very happy to know that our sustainability efforts stood out to you. Your comments about reducing waste and recycling truly mean a lot to us, as we continue working towards more environmentally responsible practices. Thank you as well for mentioning the issue you experienced during the booking process. I’m sorry for the inconvenience caused by the website timing out and resulting in a duplicate booking. We appreciate you bringing this to our attention and will certainly share the feedback with the relevant team. It was a pleasure having you stay with us, and we truly hope to welcome you back again soon for another comfortable and enjoyable visit. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Customer review rating 4.5/5

Christine W. Families - Confirmed reviews ALL

very clean and close to everything

Dear Ms. w., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Sydney. We are so pleased to hear that you enjoyed our convenient location and found the hotel clean and comfortable during your family stay. It is also wonderful to know that your booking experience through the Accor Reservation Centre was smooth and easy. Thank you as well for your kind comments about your overall stay and for your continued loyalty as an ALL-Classic member and Accor Vacation Club member. Your feedback across the different areas of your experience is greatly appreciated, as it helps us continue improving the service and facilities we provide to our guests. We truly appreciate your support and hope to welcome you back again soon for another enjoyable stay in Sydney. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Customer review rating 4.5/5

Ernst L. Couples - Confirmed reviews ALL

Swissotel standards as you would expect them. Swift and friendly check in, nice rooms, friendly faces and a lovely executive lounge

Dear Mr. L., Thank you for sharing your lovely feedback following your recent stay with us. We truly appreciate your kind compliments and are delighted to know you had such an enjoyable experience. We greatly value your loyalty as an ALL Accor Platinum member and sincerely appreciate your continued support. We look forward to warmly welcoming you back again soon for another memorable stay in Sydney. Warm regards, Siyun Khadgi Guest Experience Executive Swissotel Sydney

Customer review rating 4.5/5

Concepcion B. Families - Confirmed reviews ALL

Very satisfied

Dear Ms. B., Thank you for taking the time to share your feedback. We are very pleased to hear that you found your stay convenient and highly satisfying. It is always our aim to provide a seamless and comfortable experience, and your comments are truly encouraging for our team. We also sincerely appreciate your continued loyalty and support. It would be our pleasure to welcome you back again soon for another enjoyable and memorable stay. Warm regards, Siyun Khadgi Guest Experience Executive Swissotel Sydney

Other web-users rate our hotel

  • 3,270 reviews 9.6/10 Location
  • 3,677 reviews 7.6/10 Room
  • 3,708 reviews 7.7/10 Service
  • 53 reviews 5.6/10 WiFi
  • 1,556 reviews 4.2/10 Amenities
  • 1,148 reviews 7.2/10 Cleanliness
  • 966 reviews 7.2/10 Breakfast
  • 452 reviews 7.8/10 Bar

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