Swissôtel Sydney

We loved our little "weekend escapade". We travelled by train so there was no worries with traffic and parking, left our backpacks at reception and walked to the Rocks for lunch. In the evening we walked to Darling Harbour to soak the ambience and had dinner there. Leisurely walk back to the hotel. Room was very comfortable and other than a slight hiccup with our backpacks not being in the room when we arrived, it was perfect. Could not change the temperature on a/c so got a bit warm. All in all, loved it so much we've booked another night closer to Christmas to enjoy the shops, lights and Christmas tree displays. :-)

We had a terrible experience. Lots of issues and despite raising these were never acknowledged or addressed. The customer service was non existent and such a dissapointment and absolutely not a 5 or even 4 star experience. The hotel have a long way to go.

We checked in at 12.30, were told our room would be ready at 2pm. Went back at 3pm room still not ready. Luckily we had family members staying in the hotel so my 86 year old mother could have a rest. Finally at 4pm room ready. However no luggage in the room. Luggage finally arrived at 5pm. Very underwhelmed by my 2 free drink vouchers. Otherwise the experience was ok

Swissotel Sydney is conveniently located in heart of the CBD. Trains and the Light Rail are a short distance away. When I arrived, I was greeted with friendly service from the concierge who kindly kept my luggage as as I arrived early and the room was not ready. Room was spick and span. It was only on the second day that I had a slight issue with housekeeping who did not refill the water bottles and top up the toilet roll. The hotel itself is in the process of being refurbished. The gym and pool are not available but the hotel has an arrangement with the nearby Virgin Active which was a nice touch. Just get the gym pass from the hotel reception. Great service overall and staff were generally friendly.

The room was nice but there was plenty of renovation works including drilling into the walls next to my room or above me from 7am in the morning. This is unacceptable and disrupts the overall experience at your hotel. Plus getting cleaning of the rooms timing needs improvement especially if I have left in the morning (due to the renos next rooms) and return late afternoon only to find the rooms still not cleaned. I even had to ask reception but could only get a new set of towels only due to the timing. Anyway enough of the ranting. I wish you all the best in the renovations and improvements.