Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,525 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Non contractual photo

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  7,525 reviews

TripAdvisor Rating  4.5/5  3,884 reviews

Fantastic service and stay

TripAdvisor rating 5.0/5

Tom T TripAdvisor review

Our stay with Swissotel was fantastic. The amenities were well kept as well. All staff were attentive and helped us out with anything we needed. The waitress we had at Archer's was able to recommend high quality drinks for us and even gave us a sample of her recommendation which was a very nice touch. The only improvement/suggestion I have is looking at a staggered checkout time. A couple of the days had us waiting 10 mins (no exaggeration) for a lift down to the lobby as there was a mass checkout. Overall a very good experience and aligns with what we have come to expect from the ALL group.

The hotel is nice, customer service was lacking.

TripAdvisor rating 1.0/5

Jade T TripAdvisor review

I was overcharged, my membership was ignored. I was then double charged. I settled the bill after breakfast, I was told that the charges were pending and she will speak to her manager, I did note her name tag said training, when I later returned another lady came to help and they took my husbands physical card to pay, that said approved and the money left our account, we were then given a receipt of payment. Come Tuesday, $288 was charged to my card on file anyway. When I spoke to a manager she spent 10 minutes explaining that it’s too late now, I should pay a third time, and they will refund both previous payments. This was now almost $2000 for two nights when included parking that was paid separately, after a lengthy debate, I insisted they keep the card we used and just refund the card I had asked them not to use, the manager then begrudgingly said ‘well I’ll refund the card and I guess I have to trust you to pay through an emailed pay link when the money is refunded’. Money hasn’t been refunded as of yet, to either cards but I have been in contact with my bank who confirmed the money was taken out of the correct account. If this was an option, then I do not understand why I spent time on the phone being told this is an impossible request. I work with clients, I’ve had difficult clients, I was very careful with my tone and communication, but I also will not pay $900 on room service. Furthermore, breakfast one morning I was told my membership covered one breakfast, which, this isn’t my first time at the Swiss, this has always been the case, the second morning I gave my card and this was not applied. I sent an email regarding these issues, it was ignored. It was just a nightmare experience with management. We spend a lot of times taking staycations and travelling. This has to have been my worst experience, the way management was horrible. I am extremely upset that there has been no response, let alone any sort of apology. The attitude was very much, there was a mistake made so this is what you have to do.

It was great but..

Customer review rating 2.5/5

Nikul Business - Confirmed reviews ALL

Everything was great until I noticed I got charge for something I didn't take. It was small amount but still showing that it was not checked properly. I only found out after I checked the invoice when I came home. I was told it's refund, but I don't see anything in my bank statement until now.

Dear Nikul O., Thank you for taking the time to tell us about your experience at the Swissôtel Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am however happy to hear that your refund have been processed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Many thanks, Siddoway Assistant Front Office Manager Swissotel Sydney

Very Enjoyable Stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very Comfortable and well presented suite

Dear Robert S., We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddoway Assistant Front Office Manager Swissotel Sydney

Well located, friendly staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We requested a cot and extra nappy bin for our little one and this was provided free of charge. Staff were welcoming and helpful. The club lounge was cosy. We still preferred breakfast downstairs but enjoyed some quiet time and the evening canapes and afternoon tea.

Dear Inna M., We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddoway Assistant Front Office Manager Swissotel Sydney

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Other web-users rate our hotel

  • 3,080 reviews 9.6/10 Location
  • 3,604 reviews 7.9/10 Room
  • 3,783 reviews 7.8/10 Service
  • 95 reviews 4.9/10 WiFi
  • 1,114 reviews 7.7/10 Cleanliness
  • 914 reviews 7/10 Breakfast
  • 550 reviews 5.8/10 Value
  • 450 reviews 7.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.