Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,030 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  7,030 reviews

TripAdvisor Rating  4.3/5  3,949 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

David N. Couples - Confirmed reviews ALL

Nice stay except our room was next to the elevators which you hear constantly.

Dear Mr. N., Thank you for sharing your thoughts with us following your recent stay. We’re pleased to hear you enjoyed the service, cleanliness, and breakfast, and we truly appreciate your positive comments about our team. I’m very sorry, however, that the room location near the elevators affected the comfort of your stay. We understand how important a peaceful environment is, and I sincerely apologise for the disturbance you experienced. Please know that we will make every effort to allocate a quieter room for you on your next visit whenever availability allows. Your feedback is greatly valued, and we appreciate you taking the time to let us know how we can improve. Warm regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 5.0/5

David S. Couples - Confirmed reviews ALL

Staff just so helpful and accommodation was amazing

Dear Mr. S., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our central location, found the accommodation amazing, and felt well looked after by our helpful team. It is also great to know that our reservations and bar teams contributed positively to your stay. We truly appreciate your loyalty as a Gold ALL member and are pleased to hear that the welcome benefits and upgrade enhanced your experience. Your kind words mean a lot to our team. It was a pleasure to have you with us, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Dipendra Shrestha Assistant Night Manager

Central and elegant

TripAdvisor rating 5.0/5

roundtheworld2019 TripAdvisor review

A very good hotel in Sydney's CBD, right next to the Westfield Mall and the observation tower. The room was nice and spacious, and the view from the 23rd floor was sensational. You need to allow a little extra time here and there – at check-in and check-out (both times only staffed by one person), and with the elevators (there are many from the ground floor to the upper reception, but for the rooms you have to go to a different area. There are only three elevators there, one of which was permanently out of order during my stay). Breakfast is good, though not exactly award-winning. Overall, a rather upscale (though somewhat dated in places) hotel, not really suitable for holidays with children, more business style.

Dear roundtheworld2019, Thank you for sharing your detailed feedback following your recent stay with us. We’re delighted to hear that you enjoyed our central location, your spacious room, and the wonderful views from the 23rd floor. We also appreciate your comments regarding the wait times at check-in and check-out, as well as the lift availability. We understand how these delays can impact your experience, and your feedback will be shared with the relevant teams as we continue working to improve flow and efficiency. Thank you as well for your thoughts on breakfast and the overall style of the hotel. Your perspective is valuable, and we’re grateful you took the time to provide it. We hope to have the opportunity to welcome you back on your next visit to Sydney. Warm regards, Michelle Holdsworth Front Office Manager

Give it a very BIG miss

TripAdvisor rating 2.0/5

Helen W TripAdvisor review

Give it a miss. Went for the weekend and spent a lot of time waiting for an elevator. They have big problems running a smooth and efficient lift service for guests. Large hotel one elevator out of order other 2 very slow. Waited 10 minutes for the elevator. When it arrived it was crowed with space and people would not let us in. Stay away from the large busy hotel unless you have plenty of time to waste

Dear helenwT8260QI, Thank you very much for taking the time to share your recent experience with us. I am truly sorry to hear how significantly our elevator delays impacted your stay. This is far from the seamless and efficient experience we aim to provide. Unfortunately, one of our guest elevators is currently being refurbished, which does place additional pressure on the remaining lifts during peak times. I completely understand how frustrating and inconvenient this would have been, especially when simply moving between floors should be quick and effortless. I sincerely apologise that we fell short on this occasion. Should you consider staying with us again, I would welcome the opportunity to personally look after your reservation and ensure a far smoother and more enjoyable experience. Warm regards, Michelle Holdsworth Front Office Manager

Customer review rating 4.0/5

Sherene F. Couples - Confirmed reviews ALL

We stayed in a balcony room which is very hard to come by in the city these days. Great to be able to have some fresh air and look out over the city. Pool looked inviting although on our one night stay we didn’t actually get to have a swim.

Dear Ms. F., Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed the balcony room and the fresh air and views it offered. It’s wonderful to know that our central location added to your stay as well. We appreciate your comment regarding the shower, and I will ensure this is followed up with our housekeeping team for immediate attention. We hope to welcome you back for a longer stay next time so you can enjoy more of our facilities, including the pool. Warm regards, Dipendra Shrestha Assistant Night Manager

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Other web-users rate our hotel

  • 3,281 reviews 9.6/10 Location
  • 3,709 reviews 7.5/10 Room
  • 3,767 reviews 7.7/10 Service
  • 49 reviews 5.6/10 WiFi
  • 1,155 reviews 6.8/10 Cleanliness
  • 943 reviews 6.9/10 Breakfast
  • 461 reviews 7.6/10 Bar
  • 386 reviews 7.2/10 Pool

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