Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,052 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,052 reviews

TripAdvisor Rating  4.3/5  3,958 reviews

Certificate of excellence 2025

Perfect location. Central to main attractions, shopping and train stations.

TripAdvisor rating 4.0/5

Michelle S TripAdvisor review

Staff were super helpful and friendly . Comfortable beds . Lovely spacious bathroom . Love the robe, slippers ,  coffee machine and free water. Lovely pool area and the water was perfect temperature. Foyer area was stunning . Nice entertainment Friday night.  Negatives were the extremely inappropriate music playing around the pool that was full of kids in the afternoon! Not all lifts and buttons were working so there was sometimes a wait to go up. Shower head didn’t move and was pointed directly at the door so you couldn’t really get in without wetting everything outside the shower! Pillows were way too soft for me. Ended up either a stiff neck. Rooms were a bit dated.

Customer review rating 2.5/5

Sharon K. Couples - Confirmed reviews ALL

This time we stayed it was not as good as last time. Lifts were not working and the breakfast was not great.

Dear Ms. k., Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your loyalty as an ALL Accor Classic and Accor Vacation Club member and value your perspective as a returning guest. We are sorry to learn that your most recent visit did not meet the standards you experienced during your previous stay in December 2024. We sincerely apologise for the inconvenience caused by the lift issues and for the disappointment with the breakfast offering. It is particularly concerning to hear that the quality of breakfast fell short of what you had previously enjoyed, and your comments have been shared with our culinary and management teams for immediate review. We are pleased to note that other aspects of your stay, including booking, accommodation, cleanliness, and service from our team, were satisfactory. However, we recognise that these positives do not outweigh the frustrations you encountered, and we regret that this impacted your overall impression. Thank you again for your honest and constructive feedback. We truly value the opportunity to learn from our guests and hope you will consider giving us another opportunity to deliver the consistently high-quality experience you expect and deserve. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Customer review rating 2.0/5

Alison K. Couples - Confirmed reviews ALL

While this hotel prides itself on being family friendly, DON’T ever pay for executive rooms with access to the lounge. Memories of a relaxing drink at the end of the day are just that! Now you have a baby screaming its head off for 15 minutes while parents do nothing to calm the distressed baby down and just leave it in a high chair, children running around and playing, and a ridiculous number of dirty hands in the food , picking up items and then putting back. Yuk!! I understand these are actually parental issues but please allow the children in if you must but not during the evening cocktail hour. The lounge hours are bizarre with afternoon tea at 2pm and evening canapés and drinks from 5-6:30pm. Ridiculously early for business people. I won’t even mention how unpleasant the small pool is with children doing” bombs” and soaking everyone whether they want to get wet or not. Continuing the lift saga, only 2 elevators are functioning and after waiting a considerable time the lifts were usually full… people would ride up as they knew if they were on the lower floors they would be able to enter a full lift. At times staff work the lifts manually which means the call buttons are disabled and you just wait, and wait, and wait…, The positive… the housekeeping staff were pleasant and did a great job. Would I stay again…. A big NO! There are other lovely hotels who cater for business people and adults who wish to be treated with respect

Dear Ms. K., Thank you for taking the time to share your detailed feedback with us. I’m genuinely sorry to hear that your stay was disappointing and did not align with the experience you were expecting, particularly as an Executive Lounge guest. Please accept our sincere apologies for the frustrations you experienced within the Executive Lounge and pool areas. We understand how important it is for guests to feel comfortable and relaxed in these shared spaces, and your comments regarding atmosphere, timing of lounge service, and cleanliness have been shared with our management team for careful review. Regarding the lift delays, we were in the process of upgrading our lifts as part of a major improvement program to enhance reliability, safety and guest comfort. While this work is essential, it did unfortunately result in longer waiting times, particularly during peak periods, which we understand was extremely frustrating. I’m also sorry to learn of the billing issue you experienced. Please be assured this has been noted, and our team will have completed the reversal promptly, kindly please allow few business days for your bank to reflect the amount back on your card. We do appreciate your kind mention of our housekeeping team, and I will be sure to share your feedback with them. While I regret that we were unable to meet your expectations on this occasion, your comments are valued and help guide our ongoing improvements. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 4.0/5

Julieanne L. Couples - Confirmed reviews ALL

overall the whole stay was very good with no issues except for the elevators. they are currently refitting them so just need some more signage

Dear Ms. l., Thank you very much for sharing your feedback and for your kind comments regarding our rooms, service, and breakfast. We are delighted to know that you enjoyed your stay overall and found the cleanliness and comfort to your satisfaction. Please accept our sincere apologies for the inconvenience caused by the elevator refurbishment and the lack of clear signage. Your feedback is greatly appreciated and has been shared with the relevant team to help improve guest guidance during this period. Thank you once again for your valuable comments and for your loyalty as an ALL-Classic member. We hope to have the pleasure of welcoming you back in the future. Kind regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 5.0/5

Fabiola G. Couples - Confirmed reviews ALL

Brilliant location - The Concierge Team, namely Sylwia, were exceptional - friendly and very helpful. Rooms are great. We would highly recommend the Swissôtel Sydney.

Dear Ms. G., Thank you so much for sharing such a lovely review of your stay with us. We’re delighted to hear that you enjoyed our central location, your room, and especially the service provided by our Concierge team. Your kind words about Sylwia truly mean a lot — she will be absolutely thrilled to know she made such a positive impression on your stay. I will be sure to pass along your compliments to her and the wider team. We also appreciate your honest feedback regarding our sustainability initiatives. Your comments are valuable and help guide us as we continue to strengthen our efforts in this area. Thank you again for your recommendation, and we hope to welcome you back to Swissôtel Sydney very soon. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

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Other web-users rate our hotel

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  • 969 reviews 6.8/10 Breakfast
  • 610 reviews 5.7/10 Value

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