Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,005 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,005 reviews

TripAdvisor Rating  4.3/5  3,949 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Erayna G. Friends - Confirmed reviews ALL

Room was great. Room service breakfast was uneatable. Such a disappointment.

Dear Erayna, Thank you for your feedback regarding your recent stay at Swissotel Sydney. We are pleased to hear you enjoyed our location, your room, and the excellent service provided by our reservations team. I am, however, very sorry to learn that your room service breakfast did not meet expectations and was disappointing. This is certainly not the experience we aim to deliver, and your comments have been shared with our culinary team for immediate review. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more consistent experience in the future. Kind regards, Michelle Holdsworth Front Office Manager

Customer review rating 4.5/5

Benjamin A. Couples - Confirmed reviews ALL

Everything was great, our room wasn't quite ready even though it was past checkin time. the staff were amazing though, gave a us a cocktail at the bar whilst we waited. Felt like a proper 5 star hotel, we will definitely be back thanks

Dear Mr A., Thank you for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your arrival comfortable while you waited for your room. Please accept our apologies for the delay in room readiness and thank you for your understanding. It is especially pleasing to know that the service and atmosphere made you feel well looked after and that you plan to return. We also appreciate your comments regarding the booking experience, which have been shared with the relevant team for review. Thank you once again for your kind words and for recommending Swissôtel Sydney — we look forward to welcoming you back soon. Kind regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia Ga… | www.swissotelsydney.com.au

Customer review rating 5.0/5

Ida T. Families - Confirmed reviews ALL

Service was great. Food at the hotel restaurant was great. Price was great. Room was great. Facilities were great. Only complaint would regarding the lifts. Very slow and always crowded. Otherwise it was the perfect hotel for a girls shopping holiday.

Dear Ida, Thank you ever so much for your generous words. We are absolutely elated that you so thoroughly enjoyed your stay with us. As you've wonderfully mentioned, we are spoilt with our location, central to the heart of retail, and a plethora of dining and transport options nearby. Our rooms are superbly appointed, as are our outlets, but it is our staff that truly make a difference. Your feedback regarding the elevators are well noted, and we sincerely apologise for the delays, during this period leading into the holiday season. Thank you again Ida, and we greatly look forward to welcoming you back to Swissotel Sydney again soon. Warmest Regards, Sylwia Kake Guest Services & Concierge Manager Swissotel Sydney

Customer review rating 5.0/5

Hilary G. Business - Confirmed reviews ALL

The upgrade, dinner and buffet breakfast were all first class. Definitely would stay again. The concierge was well organised and the luggage storage was seamless.

Dear Hilary, Thank you ever so much for your kind words. We are absolutely delighted that you enjoyed your experience with us. We are particularly thrilled that our concierge services were delivered to an impeccable standard, and that you found the upgrade and the buffet breakfast to be first class. It is truly rewarding to hear. Thank you again Hilary, for taking the time to write to us, it is greatly appreciated. We look forward to welcoming you back to Swissotel Sydney again soon. Warmest Regards, Sylwia Kake Guest Services & Concierge Manager Swissotel Sydney

Customer review rating 3.0/5

Scholes C. Business - Confirmed reviews ALL

Rooms are noisy, 2210 and 2309 were both noisy, staff unable to identify and rectify the noise. Manager took 1hr+ to even come to the room as he wanted to "inspect" it. Basically he didn't believe me. Room 2309's bathtub showerhead not working. I've stayed in 3 different rooms across 14 days and each room has some issue. Also they miscategorized my 5x short sleeved t shirts as long sleeve t shirts for laundry and charged me extra like $15 AUD but failed to follow-up and rectify it for me. Everything requires me to waste time and follow-up with them, 0 proactivity. They told me they'll give me a call or drop me an email once they have the room ready, spoilers: they did neither. I just gave up after a certain point.

Dear Scholes, Thank you for sharing your feedback. We sincerely apologise that your stay did not meet the five-star standards expected at Swissotel Sydney. We are very sorry for the repeated noise disturbances in rooms 2210 and 2309, the delay in management attending your room, and that this left you feeling unheard. We also apologise for the faulty showerhead in room 2309 and the ongoing issues experienced across multiple rooms during your stay. Please accept our apologies for the laundry mischarge and the lack of follow-up to rectify it, as well as the poor communication regarding room readiness. Needing to repeatedly chase updates is not the proactive service we aim to provide. Please contact us directly by emailing HA… should this matter still be outstanding so that it may be rectified for you. Your feedback has been shared with our management and operational teams for immediate review. We regret the inconvenience caused and appreciate you bringing these matters to our attention. Warm regards, Swissotel Sydney Guest Experience Team

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Other web-users rate our hotel

  • 3,270 reviews 9.6/10 Location
  • 3,698 reviews 7.5/10 Room
  • 3,760 reviews 7.7/10 Service
  • 48 reviews 5.8/10 WiFi
  • 1,153 reviews 6.8/10 Cleanliness
  • 934 reviews 7/10 Breakfast
  • 464 reviews 7.6/10 Bar
  • 387 reviews 7.3/10 Pool

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