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Swissôtel Sydney 5 stars

Customer review rating (ALL Rating) 4.6/5 13,260 reviews

ALLSAFE approved hotel

Swissôtel Sydney
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+ 24 Services

Hotel extras

  • Labeled ALLSAFE

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Hotel location

Swissôtel Sydney

68 Market Street
2000 sydney
australia

Tel: +61292388888

Fax: (+61)292388899

Check-in from 15h00

Check out up to 11h00

  • City Circle Line :  City Circle St James, Town Hall

  • By plane

    Sydney Kingsford Smith Airport At 10km / 6 miles

GPS :-33.870635, 151.207363

Hotel services

Jpb Restaurant

Jpb Restaurant offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 369 rooms
    • 12 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 369 non-smoking rooms
    • 15 floors
  • Languages spoken at the hotel
    • French
    • English
    • Korean
    • Chinese Mandarin
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Off Site Self-parking Additional charge
    • On site
    • 200 parking spaces
    • Public
  • On Site Self-Parking Additional charge
    • On site
    • 10 parking spaces
    • Private
Well-being
  • Outdoor heated swimming pool
    • Outside
    • On site
  • Fitness Centre
    • On site

Our accommodation(s)

Swissôtel Sydney offers 369 contemporary rooms and suites combining Swissness with a touch of Sydney. Whether you are travelling for business or leisure, these refreshing havens in the city's Central Business District give you comfort and peace of mind.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 288 people

Find out more

Our guest reviews for
Swissôtel Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,260 reviews

TripAdvisor Rating 4.5/5

3,205 reviews

Customer review rating 4.5/5

Martin S. Business - 27/06/2021 Confirmed reviews ALL

considering the lockdown was starting the staff really looked after me... thank you

Dear Martin s., We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe and well. Warm Regards, Marko Dupalo, Guest Service Manager

Our second home

Customer review rating 5.0/5

Nicky Q. Families - 25/06/2021 Confirmed reviews ALL

As always, another wonderful stay at Swissotel. Everything was perfect, from check-in through to check-out. We just love staying here.

Dear Nicky Q., We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe and well. Warm Regards, Marko Dupalo, Guest Service Manager

Beautifully appointed quiet rooms, exceptional customer service, great location

Customer review rating 5.0/5

Pauline J. Business - 19/06/2021 Confirmed reviews ALL

This was my second stay after such a great experience on my first visit. Greeted and checked in by a lovely man (sorry can't recall his name) with great customer service. The room was spotlessly clean and well appointed and very quiet. Enjoyed a lovely meal with colleagues - the chicken was delicious! Byron was very helpful post checkout as there was a mistake on my account that wasn't noticed until I received the invoice by email. I returned and Byron was very helpful, got it sorted an very apologetic for the inconvenience and error. He was lovely.

Dear Pauline J., Thank you for taking the time in reviewing the Swissotel Sydney. it is wonderful to hear that you had an enjoyable stay. I will pass on your feedback to our Food & Beverage Team regarding the meal you enjoyed in our Crossroads Bar. Thank you again for reviewing the Swissotel Sydney and we look forward to welcoming you back to the Swissotel Sydney in the not too distant future Sincerely, Christopher Ellas Assistant Manager

Great location

Customer review rating 4.0/5

Poppy Couples - 05/06/2021 Confirmed reviews ALL

Waiting an hour and a half to get some ice, and no maid service (beds, bathroom etc)

Dear Robyn, Swissotel Sydney appreciate your feedback regarding your recent stay. I do apologize for the delay in the Ice bucket delivery, we are certainly looking into the issue making sure this does not arise again. I hope we do have the pleasure in welcoming you back to the hotel. We thank you for your loyalty to the Accor Group. Warm Regards, Suzanne Johanson, Guest Relations Manager

Good stay at very convenient location

Customer review rating 4.5/5

Terry Business - 29/05/2021 Confirmed reviews ALL

Excellent corner room. Very clean and great service from all staff I came in contact with

Dear Terence, Swissotel Sydney thank you so very much for your lovely feedback. It is always a pleasure to receive positive comments. I do hope we have the pleasure in welcoming you back to the hotel in the very near future. I wish you well and thank you for your loyalty. Stay safe and well. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Disappointed.............

Customer review rating 3.0/5

Cj Business - 29/05/2021 Confirmed reviews ALL

Compared to previous visits I was extremely underwhelmed by my overall experience this time around. Maybe it's as a result of the whole Covid thing but I just felt as though the front of house staff were simply going through the motions and really had no interest in me as a guest. Yes, they were polite but I certainly was not made welcome. When in Sydney I always stay at the Swissotel so as a loyal and frequent guest I felt more than a little let down.

Dear Charlene, Swissotel Sydney would like to thank you for taking the time to inform us about your recent experience at the Hotel. I do apologize the stay was not seamless, and did not meet your expectations. At Swissôtel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I was hoping to make contact with you regarding the issues experienced, please let me know of a suitable time to call? I do hope we have the pleasure in welcoming you back to the hotel in the very near future. Stay safe and well. Warm Regards, Suzanne Johanson, Guest Relations Manager

Great stay, well trained and loyal staff, very clean, very comfy beds, easy access to central city, 2 minutes walk to airport train.

Customer review rating 4.5/5

Ross B. Business - 28/05/2021 Confirmed reviews ALL

Great to be able to travel on NZ bubble to Sydney and experience Swissotel. Unfortunately, C19 has taken its toll on patronage so that all bar, restaurant and executive lounge services are merged into one which led to some chaos and confusion occasionally. Plus the gym is closed. That said, the team had their own workarounds, and are committed to great service. Good recognition of Accor Platinum, apart from no lounge. Staff at desk, restaurant and rooms are fantastic, so pleased to see guests returning. Exceptionally clean.

Dear Ross, Swissotel Sydney thank you so very much for your lovely feedback. It is always a pleasure to receive positive comments, and we are thrilled you enjoyed your stay. I do hope we have the pleasure in welcoming you back to the hotel in the very near future. I wish you well and thank you for your loyalty. Stay safe. Warm Regards, Suzanne Johanson, Guest Relations Manager.

beautiful hotel and wonderful customer service

Customer review rating 5.0/5

Michele A. Couples - 26/05/2021 Confirmed reviews ALL

Had one night stay due to our Virgin Airline flight being cancelled. It was a last minute booking. The hotel were very empathetic to our situation gave us a complementary drink each at their bar and the bar organised us a late hot dinner. We appreciated the personalised service and will stay here again Well done to all the evening staff working on Friday evening 20.05.2021

Dear Michele, Swissotel Sydney thank you so very much for your wonderful feedback. It is always a pleasure to receive such positive comments, and I am happy to hear that the staff did go over and beyond for you, giving you exceptional service. I do hope we have the pleasure in welcoming you back to the hotel in the very near future. I wish you well and thank you for your loyalty. Stay safe. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Nice clean room with comfortable bed

Customer review rating 3.0/5

Anonymous Families - 25/05/2021 Confirmed reviews ALL

The service in the restaurant was not near a standard expected at this quality chain. The food choice, quality, quantity and aesthetics was very poor. Breakfast was the biggest disappointment. I am aware of the changes due to covid but it seems to have affected this restaurant more than any I have been to. For $44.00 each you need to provide something special. My tea was in a paper cup. Just not acceptable.

Dear Lisa, Swissotel Sydney thank you for taking the time to inform us of your experience at the hotel. I do apologize that your experience did not meet your expectations. I am having the issues you have bought forward regarding our breakfast, quality and standard of food and service looked into, and seeking further improvement in this area. I have attempted to call you, to discuss the issues further, but unfortunately was unable to get through on your mobile. Please let me know of a convenient time to contact you? I look forward to hearing from you. Enjoy your afternoon! Warm Regards, Suzanne Johanson, Guest Relations Manager.
Customer review rating 4.0/5

Aongus O. Business - 23/05/2021 Confirmed reviews ALL

Great to be back - have stayed a couple of times in the last month. Everything up to the usual high standard apart from the breakfast experience. I know you are limited in this regard but having to queue and then getting cold food is not great. You would be much better taking table orders for the time being.

excellent experience from when you walk into the building until after you leave

Customer review rating 5.0/5

Martin S. Business - 23/05/2021 Confirmed reviews ALL

great hotel, great staff who take care of you

All good

Customer review rating 4.0/5

Dennis D. Couples - 22/05/2021 Confirmed reviews ALL

Service was very good and meals and room excellent But have not yet received my bill by email

Home for the weekend

Customer review rating 5.0/5

Nickyq Friends - 18/05/2021 Confirmed reviews ALL

As always, everything was perfect!

Dear Nicky, Swissotel Sydney thank you for your wonderful feedback. It is always a pleasure to receive such positive comments. I will ceratainly share them with our team, highlighting Chris and Edison's fabulous service. We also thank you for your loyalty to the Accor Group. We look forward to welcoming you back in the very near future. Stay safe and well. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Excellent stay

Customer review rating 4.5/5

Paul B. Couples - 16/05/2021 Confirmed reviews ALL

Check in was efficient and faultless. Room was great. Pity the Executive Room was not available as previously but improvised to the restaurant area.

Lost its Mojo

Customer review rating 2.5/5

Anthony W. Couples - 12/05/2021 Confirmed reviews ALL

As a past regular customer, I was looking forward to coming back to the Swiss for a holiday. But it was not the same. Everyone was new and not sure what to do, my history had been lost so I was treated like someone new, other than my status and it generally felt ordinary. Not a reflection of the staff as everyone was nice and helpful, and I do understand the impact of Covid but the only reason I go back is how I was looked after, Swiss was different and special compared to the regular hotels. Now I see it as the same. It also had a tried feeling. What was most frustrating was when the cards stopped working . Apparently configured for one day stay not two. We arrived back after a long day and could not get into out room. I went back to reception and had to wait 20 mins in a line to just get the cards renewed. Both cards. One I had and one my wife had. No one would look up when I stood off the side to get it fixed. I just had to wait until they finished those in the queue checking in and out. You need to have an alternative for getting cards fixed. We needed to get in our room. I used to eat in the restaurant but it was taken for the executive lounge guests ( which I used to go to when I was Platinum pre Covid) . So we ended up eating out rather than in the bar.

Dear Anthony, Thank you for taking the time to share your experience of your last stay, with me today over the phone. I do look forward to welcoming you back to the hotel, making sure your stays in the future, are exceptional and welcoming. Please do not hesitate to contact me when returning to the hotel, or for any assistance you may require. Stay safe and well. Warm Regards, Suzanne Johanson, Guest Relations Manager

Birthday Bash

Customer review rating 5.0/5

Jill Couples - 11/05/2021 Confirmed reviews ALL

Well received at reception, checking in was quick and efficient, room was clean and tidy and well maintained

Dear Jill, Greetings to you from Swissotel Sydney. I thank you for taking the time in providing your wonderful feedback, and for your loyalty to the Accor Group. I am delighted to read that you enjoyed staying at the hotel, highlighting, your check in experience, and the cleanliness through out the hotel. I do hope we have the pleasure in welcoming you back. Stay safe and well. Warm Regards, Suzanne Johanson, Guest Relations Manager.

Great stay

Customer review rating 4.5/5

Christie Families - 10/05/2021 Confirmed reviews ALL

Staff are always accomodating and so friendly. Lovely and clean environment. Highly recommend!

This is generally my preferred location to stay when travelling to Sydney

Customer review rating 3.5/5

Derek F. Business - 09/05/2021 Confirmed reviews ALL

Generally the visit went well. Room is comfortable, clean and quiet. Couple of challenges this time (1) no blanket in the room (to use as an alternate to the doona) - due to room temp (2) no soap bar in the bathroom - only shower gel in the shower. Not my usual experience. Otherewise check in and check out went well

Customer review rating 5.0/5

Rebecca C. Families - 05/05/2021 Confirmed reviews ALL

First trip back to Aus from NZ so very happy to stay with you. Reservation staff were amazing

Very dissapointed

TripAdvisor rating 2.0/5

Dougysgone 20/04/2021 TripAdvisor review

No parking, no porter to help with bags. The car park is 3 blocks away, (you have to walk) and costs $60 on the "special rate". Steaks were undercooked, sent back and came back undercooked again. Ordered one children's burger and one adult burger, the only difference being a lettuce leaf and a slice of tomato. Dirty plates were left on the table so long we gave up on the idea of dessert. Our bath robes were removed from our room while were at dinner. The room had no refreshments at all, no snacks, no beer, nothing!! Still no porters to assist with bags on check-out. Just an all round poor experience.

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