The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,098 reviews

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The Sebel Quay West Suites Sydney - Image 1
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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

Book this hotel
Room 1

Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,098 reviews

Customer review rating 3.0/5

Manuel B. Business - Confirmed reviews ALL

Dear Manuel, Thank you very much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We truly appreciate your honest feedback and, more importantly, the opportunity to address the concerns you raised. At The Sebel, we want every guest to feel comfortable, safe and well cared for throughout their stay. I am genuinely sorry that, on this occasion, we fell short of those expectations. I understand how disappointing it must have been to encounter these issues, particularly when travelling with your family. With regard to the housekeeping, I am very sorry that the cleanliness of your room was not to the standard you should reasonably expect from us. Finding dust and hair in the carpet is certainly not the experience we want for our guests, and I have shared your comments with our Housekeeping team for their review. More importantly, we take your concerns regarding the damaged window handle very seriously, particularly given the potential safety risk for your four-year-old child. Please accept my sincere apologies for the concern this caused. Our team attended to the issue and arranged for it to be rectified as soon as possible. I also appreciate your feedback regarding the emergency alarm activation during your stay. On one evening, our emergency response system indicated an active alarm which required further investigation. As part of our emergency procedures, the system may alert the affected floors while our team investigates and confirms that there is no ongoing danger. Once the situation has been assessed and it is safe to do so, our team will communicate this to our guests. I completely understand how unsettling this must have been, particularly late in the evening. Please be assured that the safety and wellbeing of our guests is always our highest priority, and our team will do everything possible to keep guests safe, informed and reassured during any emergency situation. Manuel, I am truly sorry that your stay was affected by these concerns. I have shared all of your feedback with the relevant teams so that we can review what occurred and identify where we can do better. Your comments are valuable to us and will help us improve the experience we provide to our guests. We genuinely appreciate you bringing these matters to our attention, and I sincerely hope we will have the opportunity to welcome you back to The Sebel Quay West Suites Sydney and provide you and your family with the comfortable, safe and enjoyable stay you should have experienced. Warm regards, James Ferguson

Customer review rating 5.0/5

Stephen L. Families - Confirmed reviews ALL

Dear Stephen, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you were able to enjoy our apartment facilities, the property location and our teams provided great service throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 1.5/5

Meghan J. Families - Confirmed reviews ALL

Dear Meghan, Thank you very much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We truly appreciate your feedback and, most importantly, the opportunity to reflect on how we can do better. At The Sebel, we want every guest to feel genuinely welcomed, cared for and valued throughout their stay. I am truly sorry to hear that we did not deliver the level of service and hospitality you expected on this occasion. Please be assured that I have shared your comments with our team, and we are taking your feedback seriously. We will use your experience as an opportunity to reflect with our team on the importance of being friendly, attentive and proactive in assisting our guests. Thank you again for sharing your honest feedback with us. We value your comments and sincerely hope we will have the opportunity to welcome you back to The Sebel Quay West Suites Sydney and provide you with the warm, caring and enjoyable experience you deserve. Warm regards, James Ferguson General Manager

Customer review rating 2.0/5

Anita N. Families - Confirmed reviews ALL

Dear Anita, Thank you for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. We completely understand your feedback particularly when travelling with family and paying the same rate, yet finding that the apartments differ in size and kitchen facilities. While the differences may seem minor, we appreciate that they can understandably feel significant when you are comparing your rooms.. Our apartments are individually owned, and as a result, there can be some variation in the layout, size and furnishings within the same room category. Some owners have chosen to include a microwave oven, while others have a different kitchen configuration. We appreciate that this may not have been clear when making your booking, and we are sorry that your room did not meet your expectations. Your comments are appreciated, and we will certainly take them into consideration as we look at how we can better communicate these differences to our guests. Thank you again for sharing your experience. We sincerely hope to have the opportunity to welcome you and your family back in the future and provide you with a more enjoyable stay. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Grace H. W. T. Couples - Confirmed reviews ALL

Dear Grace, Welcome Back again and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing read that our location and apartment facilities continue to bring you back to the property and we also have to agree the views from the apartment sure are breathtaking. Thank you once again for sharing your experience and we look forward to welcoming you back next year. Warm regards, James Ferguson General Manager

Other web-users rate our hotel

  • 1,144 reviews 9.7/10 Location
  • 1,793 reviews 8.5/10 Room
  • 1,100 reviews 8.3/10 Service
  • 27 reviews 2.4/10 WiFi
  • 567 reviews 7.9/10 Comfort
  • 405 reviews 6.4/10 Cleanliness
  • 274 reviews 8.4/10 Pool
  • 246 reviews 6.4/10 Breakfast

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