The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,116 reviews

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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,116 reviews

Customer review rating 4.0/5

Brendan L. Couples - Confirmed reviews ALL

very enjoyable felt the staff were relatively new and the cleaning was a little hit and miss

Dear Brendan, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you were able to enjoy your trip with us and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Kirstie M. Business - Confirmed reviews ALL

Excellent experience. Front desk and concierge team were very helpful. I don’t remember the front desk lady’s name but she checked us in and out and was great at checking our room was ready on arrival and helping to organise luggage assistance for departure. Apartment was large and well appointed. Everything we needed and more when travelling with a 3 month old.

Dear Kirstie, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you were able to enjoy the size / offerings of the apartment and the team interactions have left a positive impact on your stay. We look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Darren K. Business - Confirmed reviews ALL

What a great experience great views of the Opera House and Harbour Bridge

Dear Darren, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you were able to enjoy the views from the property and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 0.5/5

Oliver S. Friends - Confirmed reviews ALL

I paid a lot of money for a 2 bedroom apartment with harbour views. I was offered an upgrade to the penthouse, I asked the staff member if it also had the harbour views, she told me it did. But when I got to my upgraded room, all I could see is hideous buildings, no water in site. They even called this room the opera house view, but there was no opera house at all. I came to this hotel for the harbour views, for my 50th birthday and the staff at this place ruined my stay. When I asked for my original room back, they said it’s too late, they sold it already. They did nothing to help the situation. I’m disappointed that I never got what I paid for. Who wants to spend their birthday looking in office buildings????

Dear Oliver, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we genuinely value guest feedback as it helps us continue to improve and deliver the high standards we strive for. I am very sorry to hear that your stay did not meet your expectations, particularly as it was such a special occasion. After reviewing your reservation, I can see that our team had extended an upgrade offer prior to your arrival for the Opera View Two Bedroom Penthouse, which was accepted ahead of check-in. Based on this, the team prepared your booking accordingly. I sincerely apologise if there was any miscommunication regarding the view from the apartment. Our Opera View rooms are positioned to offer views towards Sydney Harbour and the Opera House from the east-facing windows; however, I understand that this may not have aligned with your expectations, and I regret any disappointment this caused. As a boutique property operating at high occupancy, once upgrades are confirmed, the original room is typically released and reallocated. Unfortunately, this meant we were unable to revert your booking when you raised your concerns at the front desk. I appreciate how frustrating this must have been. I understand that the team worked with you during your stay to reach a resolution, and I hope this provided some reassurance. Nonetheless, I am truly sorry that your experience fell short on this occasion. We would genuinely appreciate the opportunity to welcome you back in the future and provide you with the seamless and memorable stay we aim to deliver every time. Warm regards, James Ferguson General Manager

Customer review rating 3.5/5

Jessica P. Couples - Confirmed reviews ALL

Pool and the view s amazing

Dear Jessica, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to providing exceptional service to every guest, and your feedback is truly valued. It helps us continue to improve and deliver the high standards our guests expect. It is pleasing to read you were able to enjoy the leisure area and views from the property and I will ask the team to review your feedback regarding the 9th floor. We sincerely hope to welcome you back in the near future. Warm regards, James Ferguson General Manager

Other web-users rate our hotel

  • 1,232 reviews 9.6/10 Location
  • 1,911 reviews 8.3/10 Room
  • 1,143 reviews 8.3/10 Service
  • 50 reviews 3.1/10 WiFi
  • 444 reviews 6/10 Cleanliness
  • 267 reviews 8.4/10 Pool
  • 233 reviews 6.8/10 Breakfast

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