The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,097 reviews

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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open : -Breakfast daily from 7am - 10am -Lunch - Closed -Dinner Tues - Sat from 5pm - 9pm / Closed on Sunday and Monday

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,097 reviews

Customer review rating 5.0/5

Simon P. Families - Confirmed reviews ALL

Excellent

Dear Simon, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.0/5

Narelle K. Friends - Confirmed reviews ALL

My 3 night stay was very enjoyable. Loved the view. The aircon seemed to have a problem cooling the living area which became very warm due to the sun streaming in the large windows. The apartment was comfortable. Having the washing machine and dryer was useful. All up a great place to stay. The staff were all friendly.

Dear Narelle, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you were able to enjoy the apartment / facilities and our view as well. I will request our team to check the apartment air con from your stay and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 5.0/5

Simone T. Families - Confirmed reviews ALL

Great location! 5 minute walk to Circular Quay. Our boy stared loved looking out the big windows down at the tram line. Plenty of room. Bedroom could fit porta-cot at foot of bed with plenty of space. Dining area and kitchen were the perfect size.

Dear Simone, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you found our location and positive, the size of the room to were perfect for your needs and that your son was able to enjoy the views from the room. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 4.5/5

Maree L. Couples - Confirmed reviews ALL

Excellent stay & in a great location

Dear Maree, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Customer review rating 2.0/5

Philip E. Families - Confirmed reviews ALL

For a 4.5* hotel and $520 a night, I was surprised to see the standard is not what I have seen to date in an Accor hotel. We are regulars to Sofitel in Sydney however as this was the 1st time my youngest daughter was staying with me for a weekend away, I wanted to have a special weekend in an apartment style hotel. I called and mentioned this earlier in the week and was hoping for something special. But no mention or preferences catered to. Toilet looked clean but blood stains on inside of toilet seat. I had to call reception to get it cleaned. The room walls had smudge marks. The sofa was done up as a bed when we checked in rather than at night time so could not use the seats. There was no concierge at time of check in to help with bags and whilst there was concierge at time of check out and a bag porter no one offered assistance to put bags in vehicle. The breakfast was packed with only 15 tables for such an influx of guests and food was not just bland but tasteless and did not look appetising. I would expect far better for a 4.5* and for the price we paid.

Dear Philip, Thank you for taking the time to share your feedback regarding your recent stay. While we are pleased that you chose to stay with us for a special weekend away with your daughter, we understand that certain aspects of your experience did not fully meet your expectations. We appreciate you bringing these matters to our attention, particularly regarding the recognition of your special occasion and the lack of luggage assistance upon your arrival. Thank you also for highlighting the housekeeping concerns, including the condition of the toilet seat and wall marks. Your comments have been shared with our Housekeeping team for review as we continue to focus on maintaining the high standards our guests expect. Regarding the sofa bed, our standard practice is to have it prepared prior to arrival when it is included in the reservation. This helps ensure the room is fully set up and ready for guests upon check-in while minimising disruption later in the evening. We appreciate your feedback on how this affected the use of the living area. We also appreciate your comments regarding breakfast. As a boutique-style property, our restaurant space is limited; however, during busy periods we arrange additional seating in the adjoining bar area to accommodate increased demand. Your feedback regarding the breakfast offering and presentation has been shared with our Food & Beverage team for consideration. Thank you again for your constructive feedback. We value your comments and the opportunity to review areas where we can further enhance the guest experience. We hope to have the opportunity to welcome you back in the future. Sincerely, James Ferguson General Manager

Other web-users rate our hotel

  • 1,173 reviews 9.7/10 Location
  • 1,837 reviews 8.4/10 Room
  • 1,109 reviews 8.4/10 Service
  • 37 reviews 1.8/10 WiFi
  • 571 reviews 7.8/10 Comfort
  • 413 reviews 6.3/10 Cleanliness
  • 268 reviews 8.4/10 Pool
  • 235 reviews 6.9/10 Breakfast

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