Dear Charley, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that our teams were able to get you comfortable in the room as early as we could after your travels and we also have to agree the views from the property are amazing. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Trina, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is also pleasing to read that you found our accommodation offerings beautiful and our teams provided a positive experience throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear S., Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that from check in to check out all your experiences were brilliant and that you were able to enjoy the views the property offers throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Deborah, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I was thrilled to read how much you enjoyed your experience, from the lovely and polite greeting you received at the front desk to the seamless check-in and the exceptional cleanliness of your room. I will be sure to pass your kind words along to our team, especially our reception and housekeeping staff, as your feedback serves as a great encouragement to all of us as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Gerald, Thank you very much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We truly appreciate your feedback and for bringing these matters to our attention. At The Sebel, we aim to create a warm and memorable stay for every guest, so I’m very sorry to hear that we didn’t meet your expectations on this occasion. I have noted your comments regarding the breakfast selection being a bit too basic and the room feeling well-worn and in need of refreshment. While I am glad to hear the room was clean and that you enjoyed our great location, I regret that our accommodation felt overstated on our website. Please be assured that I have shared your comments with our team, and we are reviewing them to ensure we address your feedback and improve our guest experience moving forward. We genuinely value your feedback and hope we’ll have the opportunity to welcome you back for a much more enjoyable stay in the future. Warm regards, James Ferguson General Manager

Dear Louise, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read our location and apartment facilities were a positive from your stay and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Shaun, Welcome back, and thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a true pleasure to receive such wonderful comments from our returning guests. We are absolutely thrilled to hear that The Sebel is starting to feel like a second home to you. It is incredibly pleasing to read that our fantastic location, comfortable room facilities, and outstanding service made for another great stay, and that our team has been able to cater to your requests so well. I will be sure to pass your kind words along to our team, and especially to Katy, as your feedback serves as a great encouragement to all of us as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience, and we look forward to welcoming you back "home" in the very near future. Warm regards, James Ferguson General Manager

Dear Peter, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you were able to enjoy our location and room facilities throughout your stay. We also have to agree the views from the property are spectacular. I will ask the team to check the room as indicated in your feedback and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Shane, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we genuinely value feedback from our guests. It gives us an opportunity to recognise what we are doing well and, importantly, where we can do better to ensure every stay is as comfortable and enjoyable as possible. It was lovely to hear that you were warmly welcomed by the team and that our location was a highlight of your stay. I’m sorry, however, that the limited operating hours of The Quartier were disappointing. We currently have The Quartier open from Tuesday to Saturday for bar and evening dining, and we are continually reviewing our operating hours to ensure they best meet the needs and expectations of our guests. I’m also sorry that the supplies in your room were not replenished as expected and that you needed to contact the team for additional items. I will certainly share your feedback with our Housekeeping team, as this is not the level of service we aim to provide. Thank you again for your honest feedback and we hope to have the pleasure of welcoming you back to The Sebel Quay West Suites Sydney in the future. Warm regards, James Ferguson General Manager

Dear Craig, Welcome back, and thank you so much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We truly value your loyalty, and I am grateful to you for bringing these matters to my attention. At The Sebel, we aim to create a warm, seamless, and memorable stay for every guest, so I am deeply sorry to hear that we fell short on this occasion. I completely understand your frustration regarding the billing and not feeling heard. Please be assured that I am sharing your feedback with our teams for their review and act as an important reminder to ensure our communication is attentive and our billing is accurate moving forward. We genuinely value your trust, Craig, and we look forward to welcoming you back later in the month. Kind regards, James Ferguson General Manager

Dear Tanya, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. I'm please to read you found our location, accommodation offerings and our teams a positive from your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Danielle, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Benjamin as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is so pleasing to read that we were able to make your sons birthday a highlight, and that our room, leisure area and views from the property exceeded your expectations. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Daniel, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to providing exceptional service to every guest, and your feedback is truly valued. It helps us continue to improve and deliver the high standards our guests expect. It is pleasing to read you were able to enjoy one of our 1 bedroom city views for your stay and that everything was nice and clean from the time you checked in until check out. I will be sharing your housekeeping and F&B feedback with our teams for their review and we sincerely hope to welcome you back in the near future. Warm regards, James Ferguson General Manager

Dear Anthony, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Benjamin as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Our location is handy to both the harbour and main CBD areas so it is pleasing to read this was a positive and that our rooms, leisure area and teams provided a lasting memory from your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Karen, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you were able to enjoy your husbands 40th with us and that our location, leisure area and teams have left a positive impression throughout your stay. We also have to agree on the views from the property they are like a dream. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Liam, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It was lovely to read that you had an enjoyable trip, appreciated the view, and found your room nice and tidy. I’ll also be sure to share your kind comments with our wider team, particularly as you mentioned how friendly and helpful our other team members were. Feedback such as this is always appreciated and provides wonderful encouragement to the team. With the property being residential, we do have a responsibility to our owners and fellow guests to be mindful of occupancy and to proactively manage anything that may have the potential to cause disturbance on the floors. I do appreciate your understanding of this, and I’m grateful that you acknowledged the occupancy limit and the need for the additional guests to leave the penthouse. That said, I’m sorry to hear that the way the situation was communicated left you feeling uncomfortable and impacted what was otherwise a positive stay. While the intention was to address the occupancy requirements, I certainly appreciate your feedback regarding the manner in which the conversation was handled. Our guests should always feel that they are being spoken to respectfully and professionally, even when we need to address a property requirement. Please rest assured that I will share your comments with the team for reflection and review. Your feedback is valuable in helping us ensure that these situations are managed with both clarity and courtesy. Thank you once again for sharing your experience with us, Liam. We truly appreciate your positive comments alongside your constructive feedback, and we hope to have the pleasure of welcoming you back to The Sebel Quay West Suites Sydney in the future. Warm regards, James Ferguson General Manager

Dear Phillip, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read our accommodation was spotless, well maintained and you were able to enjoy our amenities throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Suet, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Our location is a handy for access to the harbour and CBD areas so it is pleasing to read this was perfect for your stay and that you were able to enjoy our views from the property. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Melinda, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you were able to enjoy The Quartier breakfast offerings, our leisure area with the popular pool/spa facilities and we have to agree the views from the property are spectacular. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager