Dear Mary, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our location, leisure area with pool, apartment facilities and teams were a positive throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Angie, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is so pleasing to read that our apartment size and features plus the great views have created a memorable stay for you and your guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Jenelle, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to providing exceptional service to every guest, and your feedback is truly valued. It helps us continue to improve and deliver the high standards our guests expect. I am pleased to know you enjoyed our convenient location, the spaciousness of your suite, and the quality of our breakfast offering, however, I am sorry to read with certain aspects of your room we didn’t meet your expectations on this occasion. Be assured I will share your feedback with our teams for their review and we sincerely hope to welcome you back in the near future. Warm regards, James Ferguson General Manager

Dear Michael, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that our location, apartment size and teams were able to leave a positive impression throughout your stay, and be assured I will share you room feedback with our housekeeping and engineering teams for their follow up. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Fiona, Welcome back and Thank you so much for choosing to stay with us for a second time at The Sebel Quay West Suites Sydney, and for taking the time to share such a wonderful and comprehensive review. I am delighted to read that you once again felt right at home in our two-bedroom apartment, and it is fantastic to know that the apartment’s layout, kitchen, laundry amenities, and casting facilities provided everything needed for a seamless and comfortable stay. You described the magic of the harbour so vividly—there really is nothing quite like relaxing from the comfort of the lounge and dining area while watching the ferries, ships, and bridge come alive across the water. I will take great pleasure in sharing your kind feedback with the entire team, who are always motivated by knowing our guests had such a memorable experience. Thank you once again for your loyalty and support. We are already looking forward to welcoming you back for your third visit! Warmest regards, James Ferguson General Manager

Dear Lisa, Thank you so much for taking the time to share your delightful review following your recent stay at The Sebel Quay West Suites Sydney. I am thrilled to hear what a wonderful experience you had with us! It is always our pleasure to accommodate an early check-in whenever possible, and I am especially glad our team made you feel so welcome and well taken care of—including making sure you could still enjoy your welcome amenity when our bar service was closed. Knowing that you found your room spacious, clean, and the bed super comfortable means the world to our housekeeping and front office teams. Your kind words will be an absolute pleasure to share with everyone here, as they serve as wonderful encouragement for us all. Thank you once again for your high recommendation, and we cannot wait to welcome you back in the near future. Warmest regards, James Ferguson General Manager

Dear Rick, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our apartment size/facilities, property views and our teams were excellent throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back again in the future. Warm regards, James Ferguson General Manager

Dear Leonard, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Taryn, Thank you very much for taking the time to share such wonderful feedback following your recent four-night stay at The Sebel Quay West Suites Sydney. It is particularly lovely to hear that you chose to celebrate such a special occasion, your son's 50th birthday, with your granddaughter, and that we had the pleasure of being part of such a memorable family experience. I was delighted to read that you enjoyed the comfort and presentation of your apartment, the breathtaking views from both your suite and our pool area, and the freshly prepared breakfasts each morning. It is also wonderful to know that our Housekeeping team ensured your apartment was serviced to such a high standard throughout your stay. Your generous comments about the friendliness, professionalism and helpfulness of our team are especially appreciated. I will be sure to share your feedback with everyone, as recognition such as yours is a tremendous encouragement and a wonderful acknowledgement of the care and dedication our team brings to creating memorable experiences for our guests. I am also pleased that we were able to make your departure a little more comfortable by allowing you to continue enjoying our pool facilities after check-out while waiting for your late flight. Thank you once again for your kind words and we sincerely look forward to welcoming you and your family back again in the future. Warm regards, James Ferguson General Manager

Dear Mark, Thank you for taking the time to share your detailed feedback following your recent stay at The Sebel Quay West Suites Sydney. I am pleased to hear that you enjoyed the spaciousness of your suite, the beautiful views from our pool area and your breakfast experience. It is also particularly lovely to hear your kind comments about our trainee team members at both the reception and bar. I will be sure to share your compliments with them, as such encouragement is always appreciated. However, I was genuinely sorry to read about your experience on arrival and, in particular, the lack of communication regarding the possibility of an early check-in. While our standard check-in time is 2.00 pm and early access is always subject to availability, I fully appreciate that having been advised that an earlier check-in may be possible, you quite reasonably expected to receive an update as promised. Please accept my sincere apologies for the lack of follow-up and communication from our team and be assured I will share your comments with our Front Office team for their review. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Dave, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Pamela, as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that our accommodation and teams have left a positive impression throughout your stay and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Stephen, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. I am sorry to read that you had issues finding our main lobby entrance on Gloucester St but glad to read that you stay was comfortable and our apartment facilities met your expectations. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Colleen, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Esra, as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Thank you once again for sharing your experience and we look forward to welcoming you back for your 34th year at The Sebel Quay West Suites Sydney. Warm regards, James Ferguson General Manager

Dear Anthony, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is wonderful to hear that you had an enjoyable stay and that our rooms and leisure area with pool were highlights from your stay. Currently we offer mini bar items in the room containing water as part of the in room options but also offer a complimentary water station in the lobby should guests wish to access throughout their stay. Thank you once again for sharing your experience and we hope to have the pleasure of welcoming you back to The Sebel Quay West Suites Sydney in the near future. Warm regards, James Ferguson General Manager

Dear Zi, Thank you very much for taking the time to share your detailed experience at The Sebel Quay West Suites Sydney. We truly appreciate your feedback and for bringing these matters to our attention. I am delighted to hear that you enjoyed your stay overall and found our location near The Rocks, Circular Quay, and public transport to be highly convenient. It is wonderful to know that you appreciated the beautiful views of the Sydney Harbour, our spacious apartment layout, and the helpfulness of our team members. At The Sebel, we aim to create a warm, premium, and memorable stay for every guest, so I am very sorry to hear that we fell short of a true 5-star standard on this occasion. I sincerely appreciate your candid feedback regarding our decor, furniture, and facilities. We also take your comments about the presentation and quality of our on-request amenities seriously, as well as the dust found in less-frequently used areas. Please be assured that I have shared your comments with our housekeeping, maintenance, and management teams. We are reviewing them carefully to ensure we address these details, improve our quality controls, and elevate our guest experience moving forward. We genuinely value your feedback and hope we’ll have the opportunity to welcome you back for a much more seamless and modern stay in the future. Warm regards, James Ferguson General Manager

Dear Darcy, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that our apartments features/facilities, location and team have left a positive impression from your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Amanda, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is wonderful to read that you were able to enjoy our location and apartment facilities throughout your special stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Alison, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that our location, apartment size/facilities, views and staff have left a very positive impression from your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager