The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,244 reviews

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Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

We have plenty of local partners to visit when you're ready for breakfast. Stroll to Piccolo Me just around the corner for a casual start to the day with a high-quality coffee, or try La Riviera over the road for upscale breakfast in the warm dining room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,244 reviews

Customer review rating 5.0/5

Tamara T. Couples - Confirmed reviews ALL

A big thank you to Conor at The Sebel Hotel for his outstanding service during our stay. He was incredibly helpful, caring, and attentive, and went out of his way to make sure everything ran smoothly for us. Conor handled all of our issues with effortless ease, which made our stay so much more pleasant and stress-free. His professionalism and kindness really stood out, and he is a real credit to the hotel. We are very grateful for his support and would highly recommend The Sebel based on the excellent service we received from him. Thank you, Conor! 😊🏨⭐

Hi Tamara! Thank for you leaving us such a lovely review. It was a genuine pleasure having you both here and you are certainly being far too kind, but thank you very much for the kind words Tamara! Hope to see you again next time, Conor Assistant Manager The Sebel

Customer review rating 4.5/5

Juris L. Couples - Confirmed reviews ALL

Perfect location. Close to Martin Place metro.

Dear Juris, Thank you for your wonderful review. We're delighted to hear that you enjoyed our central location and found it convenient for accessing Martin Place Metro and attending your function at the Veranda. We appreciate your feedback and look forward to welcoming you back on your next visit to the city. Kind regards, Zed Assistant Manager

Customer review rating 3.5/5

Wee K. S. Couples - Confirmed reviews ALL

Love the location, the friendliness of the reception and the access to commercial gym. However our experience with housekeeping was not the best. We’ve had three unsatisfactory experiences with housekeeping. 1. During one of the days, we came back with no fresh towels, but the bedding was cleaned up. The user towels were still in the room. 2. We woke up late (our fault), but told housekeeping to come back an hour later. We also made sure to inform the reception to send someone to clean the room when we left the hotel. But reception did not inform us that the housekeeper had left, so we had to stay in an uncleared room. 3. We went out from 10am - 2pm, just so housekeeping could clean. Came back and room was uncleaned. That said, we understood that there were manpower shortage issues with housekeeping, and hope that the issue will be fixed soon.

Dear Wee k. S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the friendliness of our reception team, and the access to the commercial gym. Your kind comments regarding these aspects of your stay are greatly appreciated. We also appreciate you bringing your housekeeping experiences to our attention. We understand how frustrating it would have been to encounter inconsistencies with room servicing, including the replacement of towels, missed housekeeping requests, and the lack of communication regarding room cleaning availability. Thank you for your understanding regarding the challenges you experienced and for providing such constructive feedback. We hope that you would return sometime again in the future so we can deliver a more improved experience to you. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Customer review rating 3.5/5

Alicia H. Couples - Confirmed reviews ALL

Nice rooms recently refurbished. The bathroom doesn’t seem to be refurbished but could use a deep clean and or regrouting. One minor quibble is the use of artificial scents in the lobby. The smell is so overpowering - if you must use a scent please use something natural. That said I would stay here again!

Dear Alicia, Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed our recently refurbished rooms and that you would stay with us again. We also appreciate your comments regarding the bathroom condition and the scent used in our lobby. Guest feedback is important to us, and we will share your observations with the relevant teams for review and consideration. Thank you once again for your constructive feedback. We look forward to welcoming you back to The Sebel Sydney Martin Place. Warm regards, Zed Assistant Manager

Customer review rating 4.0/5

Christie K. H. Business - Confirmed reviews ALL

Thanks for changing our room over for an improved room at our request. My only issues were the pillows which I ended up not sleeping on at all as they were so puffy that my head would slip off them in the night anyway, and the shower which I could not get to a comfortable temperature no matter how hard I tried

Dear Christie, Thank you for your review. We're pleased that we were able to accommodate your room change request and that you enjoyed your upgraded room. We're sorry to hear that the pillows and shower temperature did not meet your expectations. Had these concerns been brought to our attention during your stay, our team would have been more than happy to assist by providing alternative pillows and investigating the shower temperature for your comfort. Thank you for your valuable feedback, and we hope to welcome you back to The Sebel Sydney Martin Place soon. Warm regards, Zed Assistant Manager

Other web-users rate our hotel

  • 683 reviews 9.4/10 Location
  • 905 reviews 7/10 Room
  • 657 reviews 7.5/10 Service
  • 19 reviews 5.4/10 WiFi
  • 341 reviews 5.7/10 Cleanliness
  • 200 reviews 4.5/10 Amenities
  • 164 reviews 3.8/10 Food
  • 131 reviews 4.8/10 Breakfast

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