The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,227 reviews

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Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,227 reviews

Customer review rating 4.0/5

Ted B. Couples - Confirmed reviews ALL

We were not impressed with the welcome , or lack of, at check in. Room carpet needed cleaning. Won't stay again

Dear Mr B., Thank you for taking the time to share your feedback — we truly appreciate it. I’m very sorry to hear that your welcome did not feel as warm as we would normally strive to provide. Our team takes great pride in delivering friendly and attentive service, so it’s disappointing to learn that this was not your experience. We will certainly review this with the team to understand what may have happened. While early check-in is subject to availability and unfortunately cannot always be guaranteed, we always aim to accommodate guests as soon as possible. I do apologise that your room was not ready prior to the standard check-in time and that this affected the start of your stay. Please also accept our apologies regarding the housekeeping concerns you mentioned. We take our cleanliness standards very seriously and will be following up with our housekeeping team to ensure these standards are consistently met. Thank you for bringing this to our attention. We appreciate your feedback, Warm regards, Night Manager Joseph The Sebel Sydney Martin Place

Customer review rating 4.0/5

Katrina W. Couples - Confirmed reviews ALL

Good, comfortable stay. Disappointed that the breakfast wasn't at the hotel but at a cafe across the road.

Dear Katrina, Thank you for your review and for staying with us. We're pleased to hear you had a good and comfortable stay. We’re sorry for the disappointment regarding breakfast. While breakfast is provided through our partner restaurant located just across the road from the hotel, we understand that some guests may expect it to be served within the hotel itself. We appreciate your feedback and hope to welcome you back again in the future. Warm regards, Czarina Perales Assistant Manager

Customer review rating 4.5/5

Andrew Z. Couples - Confirmed reviews ALL

Great staff- very helpfull

Hi Andrew! Thank you for your kind review. We're glad you enjoyed your stay with us and that you found our staff helpful. We hope to see you soon again! Warm regards, Czarina Perales Assistant Manager

Customer review rating 5.0/5

Anne O. Solo - Confirmed reviews ALL

Easy check-in. Comfy bed. Enjoyed the welcome drink. Breakfast option good

Dear Anne, thank you for your review and choosing to stay with our hotel, It was a pleasure having you here with us and will share your kind words with Astrid. We look forward to welcoming you back into our hotel. Kind Regards Matthew The Sebel Sydney Martin Place

Customer review rating 2.5/5

Stephanie W. Couples - Confirmed reviews ALL

The hotel is in a great spot. The room itself was spacious and comfortable with a cute design, however the bathroom felt really unclean. There was dust and grime on the floor and tiles of the shower, we asked for the bathroom to be mopped, however they only did a small section and missed the area behind the door and the toilet. The shower also left a lot to be desired, felt like it needed a deep clean. We also had to call up to have the room made up on the 2nd night of our stay as they missed us, I think for over $300 a night, the cleanliness needs to be improved.

Dear Stephanie, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our convenient location and found the room spacious and comfortable. However, we sincerely apologize for the cleanliness issues you experienced in the bathroom and that your room servicing was missed during your stay. This is not the standard we aim to provide, particularly at the level our guests expect. Your comments have been shared with our housekeeping team so we can address these concerns and improve our attention to detail. We truly appreciate you bringing this to our attention. Warm regards, Czarina Perales Assistant Manager

Other web-users rate our hotel

  • 665 reviews 9.3/10 Location
  • 880 reviews 7.1/10 Room
  • 647 reviews 7.4/10 Service
  • 19 reviews 5.9/10 WiFi
  • 324 reviews 5.8/10 Cleanliness
  • 189 reviews 4.2/10 Amenities
  • 185 reviews 6.7/10 Value
  • 162 reviews 3.7/10 Food

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