The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,282 reviews

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Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

We have plenty of local partners to visit when you're ready for breakfast. Stroll to Piccolo Me just around the corner for a casual start to the day with a high-quality coffee, or try La Riviera over the road for upscale breakfast in the warm dining room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,282 reviews

Customer review rating 4.5/5

Michael K. Solo - Confirmed reviews ALL

Room was ready early which was great, comfortable bed very happy.

Dear Michael, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your room comfortable and enjoyed our convenient location. It is also wonderful to know that your room was ready early and that you were happy with the comfort of the bed - we love to do an early check-in for our guests whenever possible to get your experience off to a great start! Your kind comments are greatly appreciated, and we hope to welcome you back again in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Customer review rating 5.0/5

Benjamin K. Solo - Confirmed reviews ALL

At check in, the guest service team was excellent and happy to have a chat.

Dear Benjamin, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you had a great experience and that our guest service team made such a positive impression during check-in. It is wonderful to know that their friendly and welcoming approach contributed to your stay. Your kind comments are truly appreciated, and we hope to welcome you back again in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Customer review rating 3.0/5

Jennifer E. Couples - Confirmed reviews ALL

the location and room were very good, but the room did not feel really clean. ie in the bathroom there were hairs in the handbasin and behind the door was dusty, the coasters that the glasses were placed upside down on were stained from previous use. The kitchen area was dusty as well. We requested the bed be made up with a blanket rather than a quilt and this was confirmed by email, but on arrival that had not happened. We added breakfast to our two day stay. Unfortunately our sunday breakfast was a fail. The little coffee shop we were sent to was overrun with people and we stood on the footpath for half an hour before giving up. We were offered a refund on the $80 for the two days of breakfast. That hasn't happened yet, but I assume it will. I am not really complaining but I was disappointed given the $ spent.

Hi Jennifer Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have passed your room feedback onto the housekeeping team. Once you identified the problem, the manager on duty and the housekeeping supervisor did inspect your room and were unable to identify these issues. However, we will learn from your feedback and ensure our housekeeping team is upholding the high standards our guests are right to expect. I would like to reiterate our conversation when I agreed to refund your breakfast package. I am aware you wanted breakfast refunded, even before checking in, so agreed to refund both days as a good will gesture as we truly don't want our customers leaving feeling unsatisfied. As advertised, our breakfast is provided by a partner cafe next door. I understand the staff at Piccolo Me were very accommodating and set aside a table outside for you, but you felt it was too busy. Unfortunately there was high demand that morning for all local restaurants and cafes due to the half marathon starting and ending so close by. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Conor Assistant Manager The Sebel Martin Place

Customer review rating 5.0/5

Janet R. Solo - Confirmed reviews ALL

Love staying here. Comfortable room, friendly staff, great location

Dear Janet, Thank you for your wonderful feedback. We are delighted to hear that you love staying with us and that you enjoy our comfortable rooms, friendly team, and great location. Your kind comments are truly appreciated, and we look forward to welcoming you back again soon. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Customer review rating 3.5/5

Michelle L. Couples - Confirmed reviews ALL

We loved staying there except the mix up with breakfast on the second day due to an error of times in the email sent to us before our stay really through our plans out and we had to basically ask for, and accept a solution that wasn’t exactly what we would have preferred. It made us feel really uncomfortable about the situation.

Dear Michelle, Thank you for your review and choosing to stay with our hotel, I just wanted to genuinely apologise for the incorrect information being sent out to yourself ahead of your arrival. Please know that this error has now been caught and fixed due to the information provided by yourself. We do hope that this was not enough to detract from your overall stay and that you still had a pleasant time here with us, we look forward to welcoming you back into our hotel on your next stay. Kind Regards Matthew The Sebel Sydney Martin Place

Other web-users rate our hotel

  • 682 reviews 9.4/10 Location
  • 903 reviews 7/10 Room
  • 663 reviews 7.5/10 Service
  • 18 reviews 5.6/10 WiFi
  • 343 reviews 5.8/10 Cleanliness
  • 198 reviews 4.3/10 Amenities
  • 161 reviews 3.6/10 Food
  • 131 reviews 4.7/10 Breakfast

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