The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,218 reviews

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The Sebel Sydney Martin Place - Image 1
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The Sebel Sydney Martin Place - Image 4
165 PHILLIP STREET, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Telephone
Fax +61 2 7258 1800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,218 reviews

Customer review rating 3.0/5

Paul S. Couples - Confirmed reviews ALL

The area proved ideal for both retail therapy and entertainment, with flagship stores just a short stroll away and the historic Theater Royal just around the corner, offering constant world‑class productions. Despite the bustling commercial hub, the streets remained pleasantly quiet and the area felt unmistakably safe, allowing visitors to wander freely at any hour. Reliable public‑transport links meant navigating the district was effortless, turning a simple outing into a seamless, enjoyable experience. The hotel, despite its high price, was disappointing. The room felt cramped and Claustrophobic, the bathroom was poorly maintained with broken tiles and a sink drain that appeared blocked, the bed and pillows were uncomfortable, storage was limited, especially hanging space and the hot beverage selection appeared inadequate and unhygienic. There was also a constant sewerage smell coming through the air-conditioned.

Dear Paul, Thank you for taking the time to share your feedback. I'm pleased to see you enjoyed our fantastic location in the heart of the CBD! Sorry to hear the room didn't meet your expectations on this occasion. We don't want any guest to feel let down by their room so I have passed the details on to our maintenance and housekeeping team to ensure they are happy with the room moving forwards! Should you stay with us again please don't hesitate to make us aware of issues whilst you are here so we can solve them for you straight away, especially should they be smell related. We do have alternative style pillows which we'd be happy to provide you next time and pods for the espresso machine should you not like the look of the sachets. I am very glad to see you were 100% happy with our team as that is something we certainty pride ourselves on. Hope to see you again, Conor Assistant Manager The Sebel

Customer review rating 3.5/5

Michelle M. Business - Confirmed reviews ALL

stay was comfortable, unfortunately was unable to get food provided and parking options weren't suitable for all vehicles

Customer review rating 2.0/5

Laura F. K. Business - Confirmed reviews ALL

This was my fourth or fifth stay (for work) and even though the location is great the bathroom cleanliness has degraded on each stay. its not fun finding other peoples hair in the shower, on the toilet seat, on the bathroom floor. They need to improve the bathroom cleaning. it was nice to get a drink of arrival i do think they should automatically have free bottle water in the room

Dear Ms K., Thank you for taking the time to share your feedback and for your continued loyalty with multiple stays at our hotel. It is especially disappointing to read your comments given you are a returning guest. My sincere apologies regarding the bathroom cleanliness. Finding hair in the shower, on the toilet seat and bathroom floor is absolutely not the standard we expect or accept, and I completely understand how unpleasant this would have been. Your comments have been shared directly with our Housekeeping team for immediate review and corrective action. Consistency is essential, particularly for our returning business guests, and we clearly fell short on this occasion. I’m pleased to hear you enjoyed the welcome drink on arrival, however I also appreciate your feedback regarding complimentary bottled water. We do provide filtered water stations and are always happy to supply additional amenities upon request, though I understand your preference for this to be automatically provided. We truly value your repeat custom and would welcome the opportunity to restore your confidence on your next visit. Please feel free to reach out to me directly should you choose to stay with us again. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 3.0/5

Alfred T. Couples - Confirmed reviews ALL

Very poor and unwelcoming service - from the front desk all the way to room cleaning. I know this is a 4-star establishment but the service you get is 2-star

Dear Mr T., Thank you for taking the time to share your feedback. I am genuinely sorry to read about your experience and that we did not meet your expectations, particularly as a Gold member of ALL. Your comments regarding service, housekeeping and WiFi reliability are concerning and certainly not reflective of the standards we aim to deliver at The Sebel Sydney Martin Place. Please be assured that daily servicing is our standard, and your feedback regarding the response you received from our team has been noted and will be addressed internally. We also take cleanliness very seriously, and I regret that your room did not meet an acceptable standard during your stay. This is not the level of presentation we expect of ourselves. While we are proud to operate as a premium brand within the CBD, it is clear we fell short on this occasion. I appreciate you bringing these matters to our attention and will be reviewing them with the relevant teams to ensure improvements are made. Thank you again for your honest feedback. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 3.0/5

Emily M. S. Business - Confirmed reviews ALL

Tiny table in the rooms is not good enough for a business hotel, barely fit my laptop so it was difficult to get any work done.

Dear Emily, Thank you for sharing your feedback following your recent business stay with us. We’re sorry to hear that the in-room table did not meet your needs for working comfortably. As a CBD hotel, our rooms are thoughtfully designed to maximise space; however, we understand that a larger workspace can make a significant difference when travelling for business. Your comments have been noted for future consideration. Regarding WiFi, please be assured that our network is secure. We appreciate your feedback about speed and will continue working with our provider to ensure it meets guest expectations. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for a more seamless stay next time. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Other web-users rate our hotel

  • 659 reviews 9.3/10 Location
  • 875 reviews 7.2/10 Room
  • 644 reviews 7.4/10 Service
  • 19 reviews 5.9/10 WiFi
  • 321 reviews 6.1/10 Cleanliness
  • 182 reviews 4.3/10 Amenities
  • 164 reviews 3.8/10 Food
  • 129 reviews 4.6/10 Breakfast

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