Dear Alasdair, Thank you for taking the time to share such wonderful feedback following another stay with us. We are delighted to hear that you once again enjoyed your time at The Sebel Sydney Martin Place, and that you found the rooms comfortable, our location excellent, and our team friendly and efficient. It is especially wonderful to hear about your experience with Shannon, our Head of Maintenance. We are pleased that she was friendly, welcoming, and able to assist you so efficiently with the issue you encountered. Your kind words and thanks will certainly be passed on to Shannon, and we know she will greatly appreciate the recognition. Thank you again for your continued support, and we look forward to welcoming you back again in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Sharon, Thank you for your feedback and choosing to stay with our hotel, it was a pleasure having you here with us. I sincerely apologise for the condition of the bathroom, as this is certainly not the standard we strive to maintain at our hotel. Thank you for bringing these issues to our attention, as we will ensure they are addressed with our Maintenance team so that the necessary repairs can be completed. We truly appreciate your feedback and hope to provide you with a much-improved experience on your next stay. Kind Regards Matthew The Sebel Sydney Martin Place

Dear Chris, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely apologise for the inconvenience and frustration you experienced when your key card stopped working late in the evening and you were unable to access your room. We understand how concerning this must have been, particularly while waiting for assistance. Our reception team may occasionally need to step away from the desk while attending to other guest or hotel requirements, which is why we have a sign at reception displaying a contact number for assistance. We are sorry that, despite your repeated attempts to reach the team using this number, you were unable to receive assistance sooner. We are also sorry to hear about the minibar charge for an item you did not consume. We understand your frustration regarding this and your feedback has been noted for review. We regret that these experiences affected what should have been a comfortable and convenient stay. Thank you for bringing these matters to our attention, as your feedback allows us to review the experience provided to our guests. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Owen, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that we provided the comfortable, clean, and well-presented accommodation you were looking for, and that our location was convenient for your needs. It is wonderful to hear that David made such an outstanding impression during your stay. We will certainly share your kind recognition with him and the team. Thank you again for choosing The Sebel Sydney Martin Place, and we hope to welcome you back again in the future for whatever you may need, business or leisure. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Geoff, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you find the hotel staff very helpful. We hope to see you again very soon. Sincerely, Kim Night manager The Sebel Martin Place

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed your room and found the bed comfortable. We are sorry, however, to hear that the air conditioning did not cool the room to your satisfaction and it had put a damper on your experience. We also understand your disappointment regarding breakfast. While we do not have an on-site restaurant, breakfast is available through our partners, Piccolo Me and La Riviera, with vouchers available for guests. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Petra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you find the hotel comfortable and convenient. We hope to see you again very soon. Sincerely, Kim Night Manager The Sebel Martin Place

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you find the hotel comfortable and convenient. We hope to see you again very soon. Sincerely, Kim Night Manager The Sebel Martin Place

Dear Nicole, Thank you for your fantastic review and perfect overall rating. We’re delighted to hear you enjoyed such a seamless arrival and found your rooms ready and beautifully presented, and that the welcome amenity was a lovely addition to your stay. It’s also wonderful to know our team could assist with storing your luggage while you attended your event. Our location certainly makes us particularly convenient for visits to NSW Parliament, and we’re pleased this worked so well for your business trip. We also appreciate your feedback regarding the WiFi speed and will keep this in mind as we continue to improve our guest experience. Thank you for your continued loyalty as an ALL Gold member. We look forward to welcoming you back to The Sebel Sydney Martin Place again soon. Warm regards, Shannon De Silva Handywoman / Guest Service Agent The Sebel Sydney Martin Place

Dear Lynn Thank you for the lovely review and taking the time to let us know how much you enjoyed your comfortable and attentive stay with us. Well done on the impressive weekend! Kind Regards Conor Assistant Manager The Sebel

Dear Kylie, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are sorry to hear about the condition of several areas within your room, including the bleach stain on the carpet, rust around the shower tapware, the patched section of the bathroom wall, and the plaster/grout coming away from the external shower wall. We appreciate you bringing these concerns to our attention, and your feedback has been noted and will be shared with our handywoman for assessment. We also apologies for the confusion regarding the $6.59 charge for the bottle of water. We understand that, without a minibar menu, in the room, you may have believed the water was complimentary although it is mentioned on check-in that we have a minibar and stated what items are complimentary. We'd like to address and apologies for any inconvenience you may have experienced whilst waiting for you room to be ready, as on the day we were experiencing delays with our housekeeping resulting in your thirty-minute wait. Whilst we do always aim for a 2PM check-in for all of our guests on a rare occasion we can miss the mark. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Anne H., Thank you for your wonderful review. We’re delighted to hear our central Martin Place location was so convenient for your visit to Sydney, especially for the Sydney Marathon. We hope you had a fantastic time at the event! It’s also wonderful to see such positive ratings across your accommodation, cleanliness, and interactions with our team. Thank you for choosing The Sebel Sydney Martin Place for your marathon weekend. We hope to have the pleasure of welcoming you back on your next visit to Sydney. Warm regards, Shannon De Silva Handywoman / Guest Service Agent The Sebel Sydney Martin Place

Dear Debashree , Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a pleasant experience and that our convenient location near your office made your stay even more enjoyable. It is also great to know that our reception team was helpful and that you found the check-in and check-out processes smooth and seamless. We are pleased that you were happy with the cleanliness and comfort of your room. Your kind words are greatly appreciated and will be shared with our team. Thank you again for choosing to stay with us, and we hope to welcome you back again in the future. Warm Regards, Night Manager Joseph The Sebel Sydney Martin Place

Dear Kathy Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and the team made you feel at home. I can very much relate to your feedback about parking in the middle of the CBD. We do partner with the Wilson Car Park next door, but do not set their pricing unfortunately. As you'll know, hotel guests do get more than a 50% discount, compared to the general public rate that they charge overnight. Hope to see you again next time. Kind Regards Conor Assistant Manager The Sebel Martin Place

Hello Sonja, We are thrilled to hear that the location and facilities within the hotel were ideal during your stay! We will pass on your kind feedback to our Housekeeping Team. We look forward to welcoming you for your future work trips. Kind Regards, Jolan The Sebel Sydney, Martin Place

Hello Gary, We greatly appreciate your great review and are thrilled that you found the accommodation ideally located for your event! Thank you for your feedback about our staff, we will be passing on your positive experience with the Front Office Team. We look forward to welcoming you back soon for your next occasion in the Sydney CBD! Kind Regards, Jolan The Sebel Sydney, Martin Place

Hello David, We are thrilled to hear that your stay for the Sydney Marathon was excellent! We greatly appreciate your lovely review and will be passing on your great experience with our Front Office staff! We look forward to welcoming you back soon for future events or trips to the Sydney CBD! Kind Regards, Jolan The Sebel Sydney, Martin Place

Dear Carolin, Thank you for your wonderful feedback! We’re delighted to hear that you had a comfortable and convenient stay and found our team pleasant, helpful and attentive. A special thank you for recognising Conor; we’ll be sure to share your kind words with him. We truly appreciate your feedback and look forward to welcoming you back again soon! Warm regards, Zara Assistant Manager