Mantra on Kent Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 941 reviews

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Description

Hotel extras

  • 24 hour reception

  • Self contained accommodation

  • Within close walking distance to Darling Harbour

  • Easy acces to conference facilities. (ICC and Town Hall)

  • Located in a quiet area and only 200m from CBD

Our accommodation(s)

Hotel location

Mantra on Kent Sydney

433 Kent St
2000 SYDNEY
Australia

GPS:-33.871788, 151.204761

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

CASCADES

Our onsite restaurant, Cascades, serves a hot buffet breakfast daily in a relaxed, warm contemporary setting. Our breakfast includes freshly made barista coffee, pastries from of one Sydney's most reputable patisseries and a selection of fresh fruit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  941 reviews

Customer review rating 4.5/5

Lei M. Couples - Confirmed reviews ALL

This is the fourth or fifth time we've stayed at this location. It's close to everything and parking is easy.

Dear Lei, Thank you for taking the time to share your recent experience at Mantra on Kent. We are so pleased to welcome you back as a return guest to the hotel. It is great to hear our location is a highlight. We are currently undergoing complete upgrades to our lifts. The lift currently out of service is undergoing a complete replacement with both lifts to be upgraded by the end of year. We apologise for the inconvenience caused and appreciate your patience. It will be a really great improvement to the property to have both new lifts in operation. We hope to see you again at Mantra on Kent. Kind Regards, Alana

Customer review rating 4.5/5

Roslyn E. Couples - Confirmed reviews ALL

From arrival to departure everything was relaxed and easy. The upgrade was a lovely and all our expectations were met. The staff were lovely and very helpful. We travel quite a bit and when everything goes so smoothly it is greatly appreciated .

Dear Roslyn, We very much appreciate your comments regarding your stay at the Mantra on Kent Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alana Friend

Customer review rating 4.0/5

Debra C. Couples - Confirmed reviews ALL

24hr reception is very handy and staff helpful.

Dear Debra, We are so happy to hear you enjoyed your experience. This feedback will serve as an encouragement to our team as we continue to strive to create great guest experiences. It is our hope to welcome you back again in the future. Kind Regards, Alana Friend

Customer review rating 2.0/5

Geoff S. Couples - Confirmed reviews ALL

We chose the Mantra as we are Accor members and usually have no issues with their motels. We booked for a week to have a holiday in beautiful Sydney. We had issues with the fridge ( everything froze in it) which they replaced , the hot water was lukewarm at best ( which was fixed after a couple of days ( I had to boil water for my wife’s bath), the toilet didn’t flush properly ( still not fixed), the door into the bathroom had been smashed in on both sides and repaired ( rather poorly ) and the toilet roll holder was placed in such a strange position that you couldn’t sit on the toilet properly ( had to sit sideways). Oh and only one lift was operating which meant often waiting for a long time.

Dear Geoff, We very much appreciate you sharing feedback from your recent stay with us. We are sorry to hear of the shortfalls experienced throughout your stay, in particular the maintenance issues. We are working through with our team each of the areas shared to ensure we can make improvements and resolve the maintenance issues. This feedback is really important to us and we will be working to make improvements. Thank you for sharing and it is our hope to welcome you back again in the future. Kind Regards, Alana Friend

Customer review rating 5.0/5

Stephen S. Families - Confirmed reviews ALL

Front desk was very welcoming and friendly. Family room setup was great. Clean. Close location for Darling Harbour visits.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mantra on Kent Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing and we hope to see you again in the future. Kind Regards, Alana Friend

Other web-users rate our hotel

  • 558 reviews 9.6/10 Location
  • 626 reviews 7.2/10 Room
  • 526 reviews 8.5/10 Service
  • 7 reviews 0/10 WiFi
  • 210 reviews 7.3/10 Cleanliness
  • 171 reviews 4.1/10 Amenities
  • 125 reviews 7.1/10 Breakfast
  • 8 reviews 0/10 Wellness Area

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