Mantra on Kent Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 992 reviews

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Mantra on Kent Sydney - Image 1
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433 Kent St, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24 hour reception and Room Service

  • Self contained accommodation

  • Within close walking distance to Darling Harbour

  • Easy acces to conference facilities. (ICC and Town Hall)

  • Located in a quiet area and only 200m from CBD

Our accommodation(s)

Hotel location

Mantra on Kent Sydney

433 Kent St
2000 SYDNEY
Australia

GPS:-33.871788, 151.204761

Telephone
Fax +61 2 9264 8698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

CASCADES

Our onsite restaurant, Cascades, serves a hot buffet breakfast daily in a relaxed, warm contemporary setting. Our breakfast includes freshly made barista coffee, pastries from of one Sydney's most reputable patisseries and a selection of fresh fruit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  992 reviews

Customer review rating 5.0/5

Yk Y. Families - Confirmed reviews ALL

My family and I would like to express our sincere appreciation for the wonderful hospitality we received during our recent stay at Mantra on Kent. In particular, we would like to commend Mr. Sanchit for his exceptional service. Knowing that we were in Sydney to attend our daughter's graduation, Mr. Sanjit was incredibly thoughtful and organized a surprise for her. My daughter was truly touched by his kind gesture, which made her milestone celebration even more memorable. Our stay was a fantastic experience, and Mantra on Kent will always be our first choice for any future visits to Sydney. Please extend our heartfelt thanks to Mr. Sanjit and the entire team. Warm regards, YK Y.

Dear YK Y., Thank you very much for your kind and thoughtful message. I am truly delighted to hear that you and your family had such a memorable stay with us at Mantra on Kent, especially during such a special occasion as your daughter’s graduation. It means a great deal to know that the surprise gesture added to her celebration and created a lasting memory for your family. Your generous feedback is sincerely appreciated, and I will be sure to share your kind words with the entire team. It is always rewarding for us to know that our efforts have made a positive impact on our guests’ experiences. We are honoured to be your preferred choice when visiting Sydney, and we very much look forward to welcoming you and your family back again in the future. Best regards, Sanchit Gupta General Manager

Customer review rating 0.5/5

Robby C. Families - Confirmed reviews ALL

Our stay was significantly impacted by repeated lift failures, which created serious safety and operational issues. On the day of our departure at 4:00 AM, all lifts were not functioning. We were staying on the 26th floor and had no choice but to carry 9 suitcases down the emergency stairs. This involved our entire family, including children, and even required assistance from a friend staying on level 5 who had to climb up to help us. This was not an isolated incident. On the day of check-in (19 March), the lift was also not operational, and we had to use the emergency stairs to reach the 26th floor. This shows that the issue was recurring, not unexpected. As a result: • We were very close to missing our flight • We lost the opportunity to process our tax refund at the airport • We experienced significant physical strain and discomfort While staff were polite, the lack of contingency planning for such a critical failure is unacceptable. Guests should never be placed in a situation where safety and travel plans are at risk due to infrastructure issues. This experience does not reflect the expected standard of an Accor property.

Dear Robby, Thank you for taking the time to share your feedback, and thank you for reaching out via email and giving us the opportunity to connect directly regarding your concerns. I would again like to sincerely apologise for the lift disruptions you experienced during your stay and the inconvenience this caused to you and your family, particularly during your arrival and early morning departure. I understand how challenging this situation must have been, especially with luggage and children, and I am very sorry that this impacted your overall experience. As mentioned in our direct correspondence, the lift outage was due to an unexpected fault, and while our team responded as quickly as possible, I acknowledge that this did not lessen the disruption caused. Our full lift replacement project is already underway, and we are confident this major upgrade will significantly improve reliability and further enhance the guest experience. Please be assured that we have carefully reviewed your case, and a compensation offer has been offered in line with the impact of the disruption and our internal guidelines. While we regret that we were unable to meet your expectations in full, we do believe the resolution offered is fair and appropriate under the circumstances. We genuinely value your feedback and appreciate you bringing this to our attention. It is certainly not the experience we aim to provide, and we hope to have the opportunity to welcome you back in the future for a much smoother stay. Best regards, Sanchit Gupta General Manager

Customer review rating 2.0/5

Lee F. Business - Confirmed reviews ALL

Service was friendly. Building and rooms very tired

Dear F., Thank you for taking the time to share your feedback. While I am pleased to read that you found our team friendly, I am sorry to hear that the other aspects of your stay did not meet your expectations. Please accept my sincere apologies for any disappointment caused. We truly appreciate your comments and would like to reassure you that we are currently undertaking a number of improvement projects aimed at enhancing the overall guest experience. These include upgrades to our guest lifts, replacement of whitegoods, refreshed furniture items, and new soft bedding. We are confident that these enhancements will significantly improve comfort and overall stay quality for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Sanchit Gupta General Manager

Customer review rating 4.0/5

Johnson J. Business - Confirmed reviews ALL

Good size, suited my needs and well positioned to work

Dear Johnson, Thank you for taking the time to review your recent stay at Mantra on Kent. I am glad to hear that you enjoyed your overall experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Sanchit Gupta General Manager

Customer review rating 5.0/5

Kerry C. Couples - Confirmed reviews ALL

We always love staying here for the rooms are well equipped and a great size. The staff are always friendly and we can just relax and enjoy Sydney.

Dear Kerry, Thank you for your wonderful feedback and for your continued loyalty. We are absolutely delighted to hear that you enjoy our spacious, well-equipped rooms and our central location. It is especially pleasing to know that our team’s friendliness helps create a relaxing and enjoyable stay for you each time you visit Sydney. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon for another comfortable and memorable stay. Best regards, Sanchit Gupta General Manager

Other web-users rate our hotel

  • 565 reviews 9.7/10 Location
  • 650 reviews 7.3/10 Room
  • 531 reviews 8.5/10 Service
  • 8 reviews 2/10 WiFi
  • 212 reviews 7.1/10 Cleanliness
  • 166 reviews 4.5/10 Amenities
  • 140 reviews 7.1/10 Breakfast
  • 9 reviews 0/10 Wellness Area

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