Mantra on Kent Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 962 reviews

Mantra on Kent Sydney - Image 1
Mantra on Kent Sydney - Image 2
Mantra on Kent Sydney - Image 3
Mantra on Kent Sydney - Image 4

Description

Hotel extras

  • 24 hour reception and Room Service

  • Self contained accommodation

  • Within close walking distance to Darling Harbour

  • Easy acces to conference facilities. (ICC and Town Hall)

  • Located in a quiet area and only 200m from CBD

Our accommodation(s)

Hotel location

Mantra on Kent Sydney

433 Kent St
2000 SYDNEY
Australia

GPS:-33.871788, 151.204761

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

CASCADES

Our onsite restaurant, Cascades, serves a hot buffet breakfast daily in a relaxed, warm contemporary setting. Our breakfast includes freshly made barista coffee, pastries from of one Sydney's most reputable patisseries and a selection of fresh fruit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  962 reviews

TripAdvisor Rating  4.0/5  2,071 reviews

Customer review rating 3.5/5

Daryl C. Business - Confirmed reviews ALL

Had a stay for three nights, staff friendly and helpful.

Dear Daryl, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Sanchit Gupta General Manager

Customer review rating 0.5/5

King L. M. Business - Confirmed reviews ALL

The room was great. It lacked house keeping and in room dining services but the facilities were adequate, and the location great, and I slept well. Unfortunately the management and reception staff jumbled my personal details and data with another guest at the hotel. They didn’t link to my Accor membership- instead wiping it to avoid incriminating themselves, and could not ensure against identity theft or payment fraud, nor could they secure my privacy. When challenged, they were rude, defensive, and unhelpful. The manager didn’t call to follow up. I have now received repeated requests for a review on someone’s name with my email address, so I am leaving this poor review to highlight the issue with data management and breaches in customer service standards that need addressing. I am an Accor shareholder, a platinum frequent flyer and I book hotels regularly worldwide, yet I will no longer choose this hotel chain for me or my staff. You can’t mess with data security and then try to cover it up. Not in this climate.

Dear Sarah, Thank you for taking the time to share your feedback about your recent stay at Mantra On Kent. While we are pleased to hear that you appreciated the room and the hotel’s location, I am deeply concerned and disappointed to read about your experience relating to the handling of your personal information and your interactions with our team. We take all matters concerning privacy, data security and Accor ALL membership records extremely seriously. What you have described does not reflect the standards we strive to uphold and I sincerely apologize for the distress and frustration this situation has caused you. I also regret that your concerns were not handled with the care, professionalism and responsiveness you should reasonably expect. I need to look into this matter thoroughly. I have attempted to contact you over the past two days on the mobile number we have on file ending in XXX17, however I have not been unable to reach you. If you are willing, please let me know a convenient time to speak and I will ensure I make myself available to call you. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us identify where improvements are needed and I hope to have the opportunity to rebuild your confidence. Best regards, Sanchit Gupta General Manager

Customer review rating 5.0/5

Diane M. Families - Confirmed reviews ALL

Partner recovering post surgery, additionally required baby cot for last day of stay. Staff went out of their way to help with lifts, luggage, baby feeding chair, opening doors and extending check out time. All staff greeted us every time with offers of help.

Dear Diane, Thank you for your loyalty to Accor and for taking the time to share your kind feedback with us. We are truly delighted to hear that your stay was comfortable, particularly during your partner’s recovery. Caring for our guests and anticipating their needs is very important to us, so your comments mean a great deal to the team. We will be sure to pass on your compliments to our staff, who will be thrilled to know their efforts made such a positive difference to your experience. We hope your partner is continuing to recover well and we look forward to welcoming your family back again in the future. Best regards, Sanchit Gupta General Manager

Customer review rating 5.0/5

Adele R. Business - Confirmed reviews ALL

Friendly and helpful.

Dear Adele, We very much appreciate your comments regarding your stay at the Mantra on Kent Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sanchit Gupta General Manager

Customer review rating 3.0/5

Tomi S. Families - Confirmed reviews ALL

Great location and spacious room how ever noisy due to non isolated windows, cooking top didn’t work properly, shower water temperature and pressure fluctuates, for us bed was too hard.

Dear Tomi, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our great location and spacious rooms. However, we sincerely apologise that aspects of your stay did not meet your expectations. Your comments have been shared with our maintenance and housekeeping teams so we can review and address these concerns where possible. We truly appreciate your feedback as it helps us improve the experience for future guests, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards, Sanchit Gupta General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 557 reviews 9.5/10 Location
  • 643 reviews 7.3/10 Room
  • 520 reviews 8.4/10 Service
  • 9 reviews 2.2/10 WiFi
  • 206 reviews 7.9/10 Cleanliness
  • 155 reviews 3.9/10 Amenities
  • 142 reviews 7.3/10 Breakfast
  • 111 reviews 5.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney