Mantra on Kent Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 979 reviews

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433 Kent St, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24 hour reception and Room Service

  • Self contained accommodation

  • Within close walking distance to Darling Harbour

  • Easy acces to conference facilities. (ICC and Town Hall)

  • Located in a quiet area and only 200m from CBD

Our accommodation(s)

Hotel location

Mantra on Kent Sydney

433 Kent St
2000 SYDNEY
Australia

GPS:-33.871788, 151.204761

Telephone
Fax +61 2 9264 8698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

CASCADES

Our onsite restaurant, Cascades, serves a hot buffet breakfast daily in a relaxed, warm contemporary setting. Our breakfast includes freshly made barista coffee, pastries from of one Sydney's most reputable patisseries and a selection of fresh fruit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  979 reviews

Customer review rating 4.5/5

Alizee S. Friends - Confirmed reviews ALL

Perfect stay, the bed was comfortable and the kitchen well equipped. I just regret that there is no washing machine on the studios.

Dear Alizee, Thank you for taking the time to share your feedback following your stay. We are delighted to hear that you enjoyed our convenient location, found your studio comfortable. It is wonderful to know these aspects helped make your stay enjoyable. I would like to share that our Executive Studio rooms and all higher room categories are equipped with in-room laundry facilities. We would be pleased to assist in selecting one of these room types for your next visit should this be a feature you would require. Thank you again for your feedback, and we hope to welcome you back to the hotel again soon. Best regards, Sanchit Gupta General Manager

Customer review rating 5.0/5

Scott F. Couples - Confirmed reviews ALL

Great spot. Nice and quiet.

Dear Scott, We very much appreciate your comments regarding your stay at the Mantra on Kent Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sanchit Gupta General Manager

Customer review rating 2.0/5

Andrew B. Families - Confirmed reviews ALL

The stay at Mantra was not what I was expecting. However, the room was a good size and the location central. I was staying at Mantra with my 17 year old son. The room on Accor is advertised with 1x Queen bed and 1x Sofa bed. I thought having these in separate rooms would be perfect as I know my son is up late online. I emailed the hotel after booking via the Accor app to contact the hotel asking for bedding for the sofa bed and a late checkout. My flight out of Sydney was 8pm and I wanted the room until 4pm. There was no response to my email. I emailed the Mantra again the day before I travelled requesting the same again, I got an automated response saying they were busy and someone would respond - no one ever responded. I arrived to checkin and asked if they received my emails, they checked and no emails.. they asked where I emailed and I explained wherever the app generated the email to, the girl said that is Kent.res and that doesn’t come the the hotel. I explained I had requested bedding for the sofa bed and she told me that was $60 extra a night. I explained there is nothing in the Accor app about additional charges and she told me to complain to Accor there was nothing she could do. She did however off to separate the Queen bed to 2 singles for free but there is usually a charge for this. For the late checkout, they have a policy that this is only available until 12pm. Something else that I didn’t see documented on the Accor app. We managed with room with 2 single beds but it was not what I was expecting. Room servicing is not everyday unless you request it. The room servicing was literally make the bed, change the towels, and sometimes wash the mugs, sometimes not. I’m not sure how they can charge $60 a night for the use of bedding for the signed that is not even changed during a 3 night stay. Accor should make this clear on the app and have an option to add the sofa bed to the booking if there is a charge. I picked Mantra over Swissotel purely because of the signed.

Dear Andrew, Thank you for your loyalty to Accor and for taking the time to share feedback about your recent stay at Mantra on Kent. I am sorry to hear that your experience did not meet your expectations, particularly regarding the sofa bed arrangements and communication prior to arrival. Firstly, please accept my apologies that your emails were not responded to. The address generated through the Accor app routes to a central reservations inbox rather than directly to the hotel. I understand how frustrating it must have been to send multiple messages and not receive a response before your arrival. Regarding the sofa bed, while our room description notes the presence of a sofa bed, the preparation and linen setup for the sofa bed is an optional service and is charged separately. I appreciate that this was not clearly communicated on the booking platform and I agree that clearer wording would help avoid this type of confusion. Your feedback is very valuable and we are currently reviewing the wording of our room descriptions to make these details clearer for future guests. I am pleased our team was able to offer an alternative by separating the king bed into two singles at no additional cost to help make the room more comfortable for you and your son, although I understand this was not the original setup you had planned. In relation to housekeeping, we operate a housekeeping-on-request program as part of our environmental initiative to reduce water and chemical usage. This means servicing is provided whenever requested rather than automatically each day. We truly appreciate you bringing these concerns to our attention, particularly the feedback regarding the Accor app and how optional bedding services are presented. I will ensure this is shared with the relevant teams as we work to improve clarity for future bookings. Thank you again for your feedback, and we hope we may have the opportunity to welcome you back in the future for a smoother and more enjoyable experience. Best regards, Sanchit Gupta General Manager

Customer review rating 0.5/5

Adam L. Business - Confirmed reviews ALL

Bugs and Cockroaches in the room daily - I was on 26th Floor! Horrible smell as you walked in the main entrance. Rooms not cleaned as expected. Under-cooked food at Breakfast. Broken and old Equipment (Dryer in the room).

Dear Adam, Thank you for taking the time to tell us about your experience at the Mantra on Kent Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Sanchit Gupta General Manager

Customer review rating 5.0/5

Anthony C. Friends - Confirmed reviews ALL

It's ok

Dear Anthony, We very much appreciate your loyalty to Accor and your comments regarding your stay at the Mantra on Kent Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sanchit Gupta General Manager

Other web-users rate our hotel

  • 556 reviews 9.6/10 Location
  • 640 reviews 7.5/10 Room
  • 529 reviews 8.5/10 Service
  • 10 reviews 1.7/10 WiFi
  • 200 reviews 7.9/10 Cleanliness
  • 157 reviews 4.4/10 Amenities
  • 140 reviews 7.2/10 Breakfast
  • 113 reviews 5.6/10 Value

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