ibis London Luton Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 1,167 reviews

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ibis London Luton Airport - Image 1
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Spittlesea Road, LU2 9NZ LUTON, United Kingdom

Description

Hotel extras

  • 162 modern guest rooms with connecting rooms available - ideal for families

  • Four "Space by ibis" meeting rooms which can accommodate up to 70 delegates with free wifi

  • Easy access to London Luton Airport in 8 minutes. Trains to central London every 15 minutes.

  • Web corner and free Wi-Fi access in the entire hotel and on our wonderful outdoor terrace

  • Pet-friendly hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: two cosy beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and LCD flat screen TV with all the best channels.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Furnished with our new Sweet Bed by ibis beds and bedding, the new ibis room offers the ultimate in comfort: 1 double + 1 extra bed, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & LCD flat screen TV with all the best channels.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

  • Views:

    Airport view

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis London Luton Airport

Spittlesea Road
LU2 9NZ LUTON
United Kingdom

GPS:51.876514, -0.381876

Telephone
Fax +44 1582 455511
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 162 rooms
  • 4 rooms for people with reduced mobility
  • 9 family rooms
  • 12 connecting rooms
  • 162 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge
  • Children

Business

4 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels
  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 22 GBP 22 GBP Per day
  • Parking for a week

FOGGS

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Because great days always start with a good breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,167 reviews

Customer review rating 2.5/5

Philip L. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for your 50/100 rating. We are pleased that you found our location convenient for the airport and that check-in was straightforward. However, we are sorry that the room did not meet your expectations and, in particular, that the carpet was heavily stained. We understand how this can affect the overall impression of cleanliness, and your comments will be shared with our Housekeeping and Management teams for review. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

David M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your excellent 100/100 rating. We are delighted to hear that everything met your expectations and that you had a positive experience at ibis London-Luton Airport. Your feedback means a great deal to us and encourages our team to keep delivering a comfortable and welcoming stay. We look forward to welcoming you back in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.5/5

Amanda L. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your feedback and for your 90/100 rating. We are pleased to hear that you appreciated the efficient check-in, even at 2am, and found your bed very comfortable. We understand your concerns about the price of coffee. As a hotel located close to London Luton Airport, our prices reflect the airport market, where operating costs and pricing can differ from those of other locations. However, we appreciate that £4.75 for a small coffee may feel expensive, and we value your feedback. Thank you for staying with us. We hope to welcome you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 1.5/5

David M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. While we appreciate that you found our location convenient, we are sorry that the overall standard of the hotel fell short of your expectations. We acknowledge your concerns regarding the condition and cleanliness of the public areas, as well as the uneven paving on the approach to the hotel. Guest safety is particularly important to us, and we will share these comments with our Management and Maintenance teams for review. We also apologise for the disappointing food service and for the inconvenience of having to seek out a team member to place your order. This is not the level of service we want our guests to experience, and your feedback will be shared with our Food and Beverage team. We appreciate you bringing these matters to our attention and regret that your stay was disappointing. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.0/5

Mia H. Solo - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for your 80/100 rating. We are pleased to hear that you found our location convenient for your early flight, enjoyed the cleanliness of your room and had a comfortable night's sleep. It is also good to know that you felt the hotel offered decent value for money. We appreciate your comments about the bathroom being a little outdated. Feedback like yours helps us understand where improvements would make a difference to our guests' experience. We hope to welcome you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Dear Guest, Thank you for sharing your feedback and for your 50/100 rating. We are pleased that you found our location convenient for the airport and that check-in was straightforward. However, we are sorry that the room did not meet your expectations and, in particular, that the carpet was heavily stained. We understand how this can affect the overall impression of cleanliness, and your comments will be shared with our Housekeeping and Management teams for review. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

David M. Couples - Confirmed reviews ALL

Everything was as you would hope for

Dear Guest, Thank you for your excellent 100/100 rating. We are delighted to hear that everything met your expectations and that you had a positive experience at ibis London-Luton Airport. Your feedback means a great deal to us and encourages our team to keep delivering a comfortable and welcoming stay. We look forward to welcoming you back in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.5/5

Amanda L. Solo - Confirmed reviews ALL

Appreciated efficient check-in by colleague on duty at 2am! Very comfortable bed. Ridiculously expensive coffee at Reception in the morning – £4.75 for a SMALL cup? Yes, I know you're 'near the airport', but that's daylight robbery!

Dear Guest, Thank you for your feedback and for your 90/100 rating. We are pleased to hear that you appreciated the efficient check-in, even at 2am, and found your bed very comfortable. We understand your concerns about the price of coffee. As a hotel located close to London Luton Airport, our prices reflect the airport market, where operating costs and pricing can differ from those of other locations. However, we appreciate that £4.75 for a small coffee may feel expensive, and we value your feedback. Thank you for staying with us. We hope to welcome you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 1.5/5

David M. Solo - Confirmed reviews ALL

Public areas looking very tired and not particularly clean. Paving on approach dangerous and uneven. Food service lacklustre - had to seek out someone to even place an order.

Dear Guest, Thank you for sharing your feedback. While we appreciate that you found our location convenient, we are sorry that the overall standard of the hotel fell short of your expectations. We acknowledge your concerns regarding the condition and cleanliness of the public areas, as well as the uneven paving on the approach to the hotel. Guest safety is particularly important to us, and we will share these comments with our Management and Maintenance teams for review. We also apologise for the disappointing food service and for the inconvenience of having to seek out a team member to place your order. This is not the level of service we want our guests to experience, and your feedback will be shared with our Food and Beverage team. We appreciate you bringing these matters to our attention and regret that your stay was disappointing. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.0/5

Mia H. Solo - Confirmed reviews ALL

The hotel is under ten minutes walk from the airport so very convenient for early flights. Rooms are clean and bed comfortable (a tad outdated bathroom). Very decent for the price.

Dear Guest, Thank you for sharing your feedback and for your 80/100 rating. We are pleased to hear that you found our location convenient for your early flight, enjoyed the cleanliness of your room and had a comfortable night's sleep. It is also good to know that you felt the hotel offered decent value for money. We appreciate your comments about the bathroom being a little outdated. Feedback like yours helps us understand where improvements would make a difference to our guests' experience. We hope to welcome you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 2.0/5

Rebecca A. Friends - Confirmed reviews ALL

It did the job for the night before a flight. But there were issues with the key cards which meant the staff were very busy and the room was tired and the bathroom not very clean. On the plus side, the staff could not have been friendlier and were very helpful.

Dear Guest, thank you for taking the time to leave a review, I am sorry that there were some issues with the key cards and the room, I will discuss this with the management team. Delighted to see however that the team looked after you and were friendly. I do hope we have the opportunity to welcome you back in the near future. Kind regards Peter Byard General manager

Customer review rating 5.0/5

Elaine H. Couples - Confirmed reviews ALL

Basic Budget hotel ideal for one night stop over , located within easy walking distance from airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 3.0/5

Keith T. Families - Confirmed reviews ALL

Very friendly staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 2.5/5

Frampton J. Solo - Confirmed reviews ALL

Comfortable room. Friendly staff. Parking was a pain as the carpark is used as a dropoff for the airport. And judging by the behaviour of one taxi driver also a toilet. Cant see what the hotel can do about this.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Peter Byard General Manager

Customer review rating 4.5/5

Gail S. Solo - Confirmed reviews ALL

I stayed at this hotel overnight between flights, and it was very convenient for the airport. It’s just a 2 minute bus ride or a 15 minute walk from the airport’s departures and arrivals terminals. The pizza was excellent, too. Overall, a great option for a short overnight stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General Manager

Customer review rating 5.0/5

Federico G. Families - Confirmed reviews ALL

Friendly and relaxed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Byard General manager

Customer review rating 0.5/5

Carl W. Families - Confirmed reviews ALL

The hotel is the dirtiest hotel we have ever stayed in. The communal areas are badly stained and in urgent need of repair or cleaning, and the rooms smell.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Peter Byard General Manager

Customer review rating 3.5/5

Amanda A. Couples - Confirmed reviews ALL

Have stayed a couple of times before. Easy safe walk to the terminal, staff are welcoming and professional. Was disappointed with both the room and food this time - room at the end of a corridor was very small and tatty, a lot of space taken up by a separate large bathroom rather than the usual pod. Comfortable bed though. Also the food in the bar, normally fine, pub grub standard, was poor - chicken club sandwich actually inedible because the chicken was so overcooked. Bar itself is comfortable and a nice spot to spend a bit of time in the evening. Overall, I probably would still use this hotel again but if the food was bad a second time I'd probably opt for one of the other (many) chain hotels nearby.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Peter Byard General Manager

Customer review rating 4.0/5

Jeffrey B. Couples - Confirmed reviews ALL

Service good but hotel in need of update and complete interior refurbishment

Dear Guest, Thank you for your feedback and for your 80/100 rating. We are pleased to hear that you received good service from our team, enjoyed the comfort of your bed and had a great night's sleep. However, we acknowledge your comments regarding the hotel's interior and the need for refurbishment. We understand that the overall condition of our facilities plays an important role in the guest experience, and your feedback will be shared with our Management team as we continue to review areas for improvement. Thank you for sharing your thoughts, and we hope to welcome you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 4.5/5

Deane I. Business - Confirmed reviews ALL

Main benefit for me is near the airport, price OK, has drop off parking, breakfast was disappointing compared with Ibis Northampton I am in today where breakfast was excellent, both in presentation and taste, Staff at Luton always very friendly and I like staying there

Dear Guest, Thank you for your continued support and for your lovely feedback. We are glad to hear that you enjoy staying with us and appreciate our convenient location, parking facilities and friendly team. It is always a pleasure to welcome you back. We are sorry, however, that breakfast was disappointing on this occasion, especially after your positive experience at ibis Northampton. We appreciate your honest comments and will share them with our Food and Beverage team to help us improve the quality and presentation of our breakfast. Thank you again for choosing ibis London-Luton Airport. We look forward to welcoming you back on your next visit. Warm Regards, Ibis London-Luton Airport

Customer review rating 3.0/5

Yon G. Business - Confirmed reviews ALL

Clean, welcoming staff but very dated rooms. £100 discounted for the night, no Breakfast or anything included

Dear Guest, Thank you for taking the time to share your feedback. Our pricing is subject to availability in the area but we hope to welcome you back to our hotel very soon! Sincerely, Peter Byard General manager

Customer review rating 2.5/5

Thomas W. Solo - Confirmed reviews ALL

Decent stay with facilities requested. However,meals,drinks and snacks are way over priced. Also,the carpet in corridor on upper ground floor is a disgrace and probably a hygiene issue due to the amount of staining,it needs replacing as it is filthy.

Dear Guest, Thank you for sharing your feedback and for your 50/100 rating. We are pleased to hear that your stay provided the facilities you needed. We understand your concerns regarding the prices of our meals, drinks and snacks. As a hotel located close to London Luton Airport, our pricing reflects the airport market; however, we appreciate that value for money remains important to our guests. We are also sorry about the condition of the upper ground-floor corridor carpet. We recognise that the visible staining does not reflect the standard of presentation we aim to maintain, and your comments will be shared with our Housekeeping and Management teams for review. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Mandy M. Solo - Confirmed reviews ALL

I stay here every time I travel. Love the place. You can get a meal at night and breakfast in the morning. Ideal if you're flying out early and reception open 24hrs.

Dear Guest, Thank you very much for your fantastic feedback and for awarding us a 100/100 rating. We are delighted to know that you continue to choose ibis London-Luton Airport whenever you travel. It is wonderful to hear that our team's warm welcome, 24-hour reception, and convenient evening meal and breakfast options make your stays enjoyable, particularly when travelling on an early flight. Your continued support means a great deal to us, and we look forward to welcoming you back on your next visit. Warm Regards, Ibis London-Luton Airport

Customer review rating 5.0/5

Octavian B. Solo - Confirmed reviews ALL

Verry pleased with all

Dear Guest, Thank you very much for your excellent feedback and for awarding us a 100/100 rating. We are delighted to hear that you were very pleased with your stay, particularly our convenient location and the services provided by our team. Your satisfaction means a great deal to us, and your kind comments are a wonderful encouragement to the whole team. We look forward to welcoming you back to ibis London-Luton Airport in the future. Warm Regards, Ibis London-Luton Airport

Customer review rating 1.5/5

Alex G. Families - Confirmed reviews ALL

The shower did not have a working extractor which led to the entire room bring covered in water and damp in the morning including my babies clothing. The sheets were also dirty and stained.

Dear Guest, Thank you for taking the time to share your feedback. While we appreciate your kind comments about our team's friendliness and helpfulness, we are sincerely sorry that the condition of your room fell so far below your expectations. We apologise for the lack of effective bathroom extraction and the resulting dampness and water throughout the room, particularly as this affected your baby's clothing. We also take your comments regarding the dirty and stained sheets very seriously, as cleanliness and guest comfort should never be compromised. Your feedback will be shared with our Housekeeping and Maintenance teams so that both the linen standards and the bathroom ventilation issue can be investigated and addressed. We regret that your stay was disappointing and appreciate you bringing these matters to our attention. Warm Regards, Ibis London-Luton Airport

Other web-users rate our hotel

  • 2,872 reviews 9.3/10 Location
  • 3,060 reviews 5.3/10 Room
  • 2,406 reviews 9/10 Service
  • 35 reviews 6.7/10 WiFi
  • 1,324 reviews 5.6/10 Cleanliness
  • 744 reviews 6.6/10 Value
  • 469 reviews 3.9/10 Vibe
  • 379 reviews 6.2/10 Breakfast

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