Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,919 reviews

Best price
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Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Twin Room

Photo out of - Standard Twin Room

Enjoy comfort and convenience with two single beds, modern furnishings, kitchenette with microwave, mini-fridge and kettle, free Wi-Fi, Chromecast TV safe and ensuite bathroom. Perfect for friends or colleagues exploring Melbourne and surrounds.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in a stylish space featuring a comfortable queen bed on levels 5-8 of the hotel with great city view, kitchenette, Chromecast TV, complimentary Wi-Fi, and a private bathroom. A perfect space to rest after exploring all Melbourne has to offer.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

This room offers two comfortable single beds on levels 5-8 of the hotel with city views, contemporary décor, kitchenette, free Wi-Fi, a Chromecast TV, and a private bathroom. Ideal for a relaxing stay in Melbourne's vibrant Southbank district.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy upper floors views in this spacious room featuring a plush king bed, modern décor, kitchenette with mini-fridge and microwave, Chromescast TV, free Wi-Fi, and ensuite bathroom with quality toiletries. Perfect springboard to discover Melbourne.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Enjoy stunning Yarra River views in our Superior Queen Room, featuring a plush queen bed, kitchenette with mini-fridge and microwave, Chromecast TV, complimentary Wi-Fi and modern en-suite bathroom. Comfort and style in the heart of Melbourne Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Take in scenic Yarra River views from our Superior Twin River View Room, featuring two comfy single beds, kitchenette, Chromecast TV, free Wi-Fi, work desk, and modern ensuite with walk-in shower. Ideal for friends or colleagues exploring Southbank.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Relax in our Deluxe King River View Room, set on a high floor with uninterrupted Yarra River views. Enjoy a plush king bed, kitchenette, Chromescast TV, free Wi-Fi, work desk, and ensuite bathroom. Perfect for a stylish Melbourne stay above it all.

  • Views:

    River side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Accessible Twin Room with two single beds has easy accessible kitchenette, a smart TV with Chromecast for home comforts. The accessible bathroom features a roll-in shower with grab bars and a fixed fold-down seat, and the door is 32 inches wide.

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a memorable family visit to Melbourne with a Superior Family Room as your base. Two double beds sleep up to four guests, with city views, Chromecast TV, kitchenette with microwave, mini-fridge and kettle - for light bites between excursions.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 275 rooms
  • 11 rooms for people with reduced mobility
  • 36 family rooms
  • 4 connecting rooms
  • 275 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • Near the property
  • Indoor parking
  • Public
  • 850 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 24.87 € 40 AUD Per day

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Security

  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Cooking style
Cafe
Capacity
50
Accessibility
Accessible service
3006 Southbank, Australia
Telephone +610000000
Menu PDF
Opening hours
Monday
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Tuesday
  • -
  • -
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Wednesday
  • -
  • -
  • -
Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Get your day started the best way with a buffet breakfast in the Distrikt Press cafe. Enjoy a delicious variety of hot items, including eggs, bacon, mushrooms, plus a spread of continental sections, including bakery, fruits, juices, cereals and yoghurts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,919 reviews

Customer review rating 4.0/5

Linda P. Friends - Confirmed reviews ALL

Dear Linda, We really appreciate your feedback. Thanks for highlighting our easy self check-in and friendly team. We’re sorry about the air conditioner noise and appreciate you reporting it to reception. Glad our Southbank location made exploring Melbourne easy. We hope to see you again in the future. Best wishes, Ross Chapman, General Manager

Customer review rating 2.0/5

Tanya B. Families - Confirmed reviews ALL

Dear Tanya, Thank you for taking the time to provide your valued comments. We are delighted that you found our team warm and welcoming, and it is wonderful to know you appreciated the complimentary water available in the lobby. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the bathroom setup and the condition of the linens. Our daily housekeeping service is designed to ensure every detail is attended to, and we are disappointed this was not your experience. Your comfort is important to us, and we will take your observations into careful consideration. Nonetheless, our prime position near the Yarra River and Melbourne’s key landmarks clearly suited your visit, and we are pleased the location enhanced your time in the city. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Brandon, Assistant Manager

Customer review rating 3.5/5

Craig S. Friends - Confirmed reviews ALL

Dear Craig, Thank you for reviewing your visit to our hotel. We are thrilled that our location kept you close to everything you needed and that your reservation process was trouble free. However, we are sorry the room’s condition did not reflect the modern, well-kept standard we aim for. Finally, it is gratifying to know that despite this you still had a pleasant stay, and we thank you for your loyalty as an ALL Classic member. It would be a pleasure to have you return in the future. Kind regards, Ross Chapman, General Manager

Customer review rating 4.0/5

Estell J. Families - Confirmed reviews ALL

Dear Estell J., We really appreciate your feedback. We’re glad our location made getting around and visiting the MCG easy. Sorry your room wasn’t ready by 2pm, and thanks for your patience with the alternative. We’ve noted your comments on maintenance to improve those areas. We look forward to welcoming you again. Kind regards, Ross Chapman, General Manager

Customer review rating 5.0/5

Scott N. Families - Confirmed reviews ALL

Dear Scott, Thank you for taking the time to share your feedback. We are delighted that our location, right on the Yarra River and steps from Melbourne’s best landmarks, made your family stay so enjoyable. Our team is equally glad that you felt well looked after throughout your visit. It is wonderful to know the service left such a positive impression. We are also pleased you found the room so comfortable. A good night’s rest in the heart of Southbank makes all the difference, and our Sealy mattresses and modern amenities are there for exactly that reason. We look forward to seeing you again. Kind regards, Ross Chapman, General Manager

Dear Linda, We really appreciate your feedback. Thanks for highlighting our easy self check-in and friendly team. We’re sorry about the air conditioner noise and appreciate you reporting it to reception. Glad our Southbank location made exploring Melbourne easy. We hope to see you again in the future. Best wishes, Ross Chapman, General Manager

Customer review rating 2.0/5

Tanya B. Families - Confirmed reviews ALL

great location and lovely staff. However, there was no toilet seat in the bathroom. Towels had holes in them. Amenities were not stocked fully daily.

Dear Tanya, Thank you for taking the time to provide your valued comments. We are delighted that you found our team warm and welcoming, and it is wonderful to know you appreciated the complimentary water available in the lobby. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the shortcomings you encountered with the bathroom setup and the condition of the linens. Our daily housekeeping service is designed to ensure every detail is attended to, and we are disappointed this was not your experience. Your comfort is important to us, and we will take your observations into careful consideration. Nonetheless, our prime position near the Yarra River and Melbourne’s key landmarks clearly suited your visit, and we are pleased the location enhanced your time in the city. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Brandon, Assistant Manager

Customer review rating 3.5/5

Craig S. Friends - Confirmed reviews ALL

An overall pleasant stay, the room is a bit dated and can do with an update but otherwise it was a good stay. The staff were courteous and friendly and there were good dining options available in house which was ideal.

Dear Craig, Thank you for reviewing your visit to our hotel. We are thrilled that our location kept you close to everything you needed and that your reservation process was trouble free. However, we are sorry the room’s condition did not reflect the modern, well-kept standard we aim for. Finally, it is gratifying to know that despite this you still had a pleasant stay, and we thank you for your loyalty as an ALL Classic member. It would be a pleasure to have you return in the future. Kind regards, Ross Chapman, General Manager

Customer review rating 4.0/5

Estell J. Families - Confirmed reviews ALL

It was easy to get around the city from and it was in walking distance to the MCG

Dear Estell J., We really appreciate your feedback. We’re glad our location made getting around and visiting the MCG easy. Sorry your room wasn’t ready by 2pm, and thanks for your patience with the alternative. We’ve noted your comments on maintenance to improve those areas. We look forward to welcoming you again. Kind regards, Ross Chapman, General Manager

Customer review rating 5.0/5

Scott N. Families - Confirmed reviews ALL

Very comfortable in a great location.

Dear Scott, Thank you for taking the time to share your feedback. We are delighted that our location, right on the Yarra River and steps from Melbourne’s best landmarks, made your family stay so enjoyable. Our team is equally glad that you felt well looked after throughout your visit. It is wonderful to know the service left such a positive impression. We are also pleased you found the room so comfortable. A good night’s rest in the heart of Southbank makes all the difference, and our Sealy mattresses and modern amenities are there for exactly that reason. We look forward to seeing you again. Kind regards, Ross Chapman, General Manager

Customer review rating 5.0/5

David H. Solo - Confirmed reviews ALL

Everything is at your feet, things to do & see, all types of food, public transport if you want, I walked everywhere and great time.

Dear David, Please accept our sincere thanks for this kind feedback. We’re glad you enjoyed our prime location with easy access to food, sights, and transport. It’s great your room was clean, spacious, and comfortable, and that check-in and check-out were seamless. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Ross Chapman, General Manager

Customer review rating 5.0/5

Jeanette T. Families - Confirmed reviews ALL

The rooms were clean, the hotel quiet and the staff lovely

Dear Jeanette, Many thanks for sharing your review. We’re glad you found our team lovely and your room spotless. It’s great to hear you enjoyed the quiet, restful atmosphere during your family stay. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Ross Chapman, General Manager

Customer review rating 4.5/5

Kaye E. Families - Confirmed reviews ALL

Great location. Friendly and helpful staff. Welcoming. Parking a little difficult to find because of the address given, however front desk staff helped us to find the right carpark entrance.

Dear Kaye, Thank you very much for your feedback. We’re glad our front desk helped you find the carpark and that you enjoyed our Southbank location and smooth ALL App booking. Your loyalty as a Gold member means a lot, and we appreciate your recommendation. We hope to see you again on a future occasion. Kind regards, Ross Chapman, General Manager

Customer review rating 4.0/5

Cong M. T. H. Couples - Confirmed reviews ALL

Location was good, staff were nice, everything was good

Dear Cong, Thank you for taking the time to share your thoughts with us. We are glad you found our team welcoming and your stay comfortable overall. That said, we regret that the internet speed did not meet your expectations. Our high-speed Wi-Fi is available free of charge throughout the hotel, and our front desk team is always ready to help if you ever notice a drop in connection. Nonetheless, we are delighted that our Southbank location worked so well for your couple’s getaway. Being steps from the Yarra River promenade and Melbourne’s best landmarks makes exploring the city effortless. We do hope that you will return on another occasion. Best regards, Phyu Maung, Assistant Manager

Customer review rating 1.5/5

Stuart T. Solo - Confirmed reviews ALL

I had ridden 4 hours & was tired so the toilet self flushing every 20 minutes made for a very poor night's sleep.

Dear Stuart, Thank you for sharing your point of view. We are delighted that our location near the Yarra River proved convenient for your stay, placing you steps from Flinders Street Station and Southbank’s vibrant dining scene. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. A plumbing irregularity such as the one you described falls short of the seamless experience we aim to provide. Our maintenance team is always available to address these matters promptly, and we regret that this disrupted your comfort. Nonetheless, we hope the ease of exploring Melbourne from our doorstep left a positive impression. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Jacob L. Friends - Confirmed reviews ALL

Had a great stay at the Mecure Southbank would stay there again the location was great and the room was clean and tidy.

Dear Jacob, It was a pleasure to receive your kind feedback. We are thrilled that you found our location so convenient for exploring Melbourne. Our team takes great pride in creating a warm welcome, so it means a lot that you felt their friendliness throughout your stay. We are also glad your room was clean, tidy, and comfortable. It is wonderful to hear that booking on our website was straightforward and that our communication during your queries hit the mark. We know how important a smooth arrival is, especially when travelling with friends. We hope that you will stay with us again many more times in the future. Best wishes, Ross Chapman, General Manager

Customer review rating 3.5/5

Hayden L. Couples - Confirmed reviews ALL

Great location . Not a 4 star it’s a bit run down . But it was comfortable bed pretty clean except the shower must have been missed as the wall in there had hair stuck all over it .

Dear Hayden, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our location convenient and your bed comfortable, providing a restful base for your couple’s getaway. That said, we are sorry that some elements of your stay fell short of your expectations. Your comments regarding the overall state of the property have been noted, and we regret the oversight in the bathroom on this occasion. Our housekeeping team is always available to resolve such matters promptly when brought to their attention. Your feedback has been shared with the relevant departments for review and improvement. We hope to have the opportunity to provide you with a much better experience on a future stay. Kindest regards, Phyu Maung, Assistant Manager

Customer review rating 5.0/5

Chantel K. Families - Confirmed reviews ALL

My son and I's second stay at this hotel, and again it was wonderful. Friendly staff out front upon arrival, comfy clean rooms. Close to Flinders street station.

Dear Chantel, Thank you for your positive feedback. We are delighted that you and your son chose to stay with us again and that our team made you feel welcome from the moment you arrived. It is lovely to hear you found your room both comfortable and spotless, and that our proximity to Flinders Street Station made exploring the city so easy. The entire team looks forward to seeing you again in the future. Kind regards, Phyu Maung, Assistant Manager

Customer review rating 3.5/5

Ryan W. Couples - Confirmed reviews ALL

Room was ok. Older room. Bed was hard but ok. Great location.

Dear Ryan, We appreciate you sharing your comments with us. It is a pleasure to know that our central Southbank setting, just steps from the Yarra River and Flinders Street Station, worked so well for your city visit. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our daily housekeeping team takes great care to maintain every room, and we regret that you noticed areas that fell short of our usual standard. Our reception team is always available to address any concern on the spot, ensuring a comfortable environment from the moment you arrive. Nonetheless, we are pleased that your overall experience left a positive impression and that you found your stay well suited to exploring Melbourne’s highlights. It would be a pleasure to have you return in the future. Kind regards, Brandon, Assistant Manager

Customer review rating 5.0/5

Chris K. Business - Confirmed reviews ALL

No fuss , easy check in , good amenities, great room very comfortable .

Dear Chris, Thank you for taking the time to share your feedback. We are delighted that you found your room so comfortable and well appointed. Our team takes pride in offering a smooth, no-fuss check-in, so it is wonderful to hear that your arrival felt effortless. We are also glad you appreciated our central Southbank position, putting the best of Melbourne right on your doorstep. It is great that booking through the Accor ALL App gave you a good deal and an easy experience, and we love that you are making the most of your Classic membership. We look forward to seeing you again on a future trip. Kind regards, Brandon, Assistant Manager

Customer review rating 4.5/5

Wayne J. M. Couples - Confirmed reviews ALL

easy accessed from the railway line central to our needs, plenty of resturtants and cafes in walking distance, friendly Hotel staff, cleand and comfortable room

Dear Wayne, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel so central for your Melbourne stay. It is great to know the easy rail access made getting around simple and that you enjoyed the many restaurants and cafés just steps from our door. Our team is chuffed to hear you found the front staff friendly and your room clean and comfortable. We work hard to create a welcoming space and it means a lot that the Easy Tasmanian Walking Company recommended us, and that booking was a breeze for you. Our location on the Yarra River really does put the best of Southbank within strolling distance, so it is wonderful that this matched your needs perfectly. We hope that you will stay with us again many more times in the future. Best wishes, Brandon, Assistant Manager

Customer review rating 4.5/5

Jenny L. Business - Confirmed reviews ALL

Room appeared clean. Room service was fast. I had internet and a t.v., room was warm so I was happy. I liked the big window so I could watch the street below.

Dear Jenny, Thank you very much for this kind review. We are delighted that our Southbank location made your workshop visit so convenient. It is wonderful that you found your room clean and cosy, with the warmth you needed and a big window to watch the street below. We are glad the fast room service, the internet, and the TV all helped you settle in comfortably. We look forward to welcoming you back. Kind regards, Brandon, Assistant Manager

Customer review rating 4.5/5

Toni-maree M. Business - Confirmed reviews ALL

Fantastic location, an easy walk to Flinders Street Station, supermarkets, the city, entertainment precinct, casino and sporting venues. The service was excellent throughout our stay. Rooms are a little dated, but were clean and comfortable.

Dear Toni-Maree, Thank you for taking the time to share your thoughts with us. We’re glad Michael and our service made a great impression, and that booking via the ALL App was easy. We appreciate your feedback on the vegetarian options and will pass your suggestions to the kitchen. Our prime location near Flinders Street Station and key venues makes exploring Melbourne simple. We hope to see you again soon. Best regards, Ross Chapman, General Manager

Customer review rating 2.0/5

Matthew S. Business - Confirmed reviews ALL

The stay was fine, but the room was very dated and there were pretty unpleasant marks on the furniture. No vegetables available with the cooked breakfast either.

Dear Matthew, Thank you for sharing your point of view. Our central position near the Yarra River is something we are proud of, and it is pleasing that you found the location convenient for your business trip. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that your room felt dated and that you noticed marks on the furnishings, as this is not the standard we aim to deliver. Our housekeeping team is available daily and is always ready to address any concerns on the spot. We also note your feedback about the breakfast selection, and while our buffet features hot items, fresh fruit, bakery goods, and more, we understand your wish for a broader range of vegetables. Nonetheless, it is great that the ease of access served you well during your time with us, placing you steps away from Melbourne’s key landmarks and transport links. We hope to see you again for a more enjoyable experience. Best wishes, Brandon, Assistant Manager

Customer review rating 5.0/5

Cisca W. Couples - Confirmed reviews ALL

Very good location, nice hotel & the receptionist very helpful

Dear Cisca, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that you enjoyed our location, right on the doorstep of the Yarra River and so close to Melbourne’s best attractions. Our team takes real pride in making every guest feel welcome, and we are glad the receptionist looked after you so well during check-in. It is wonderful that your Gold membership was recognised with a room upgrade and those lovely views you mentioned. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Brandon, Assistant Manager

Other web-users rate our hotel

  • 1,661 reviews 9.8/10 Location
  • 1,882 reviews 6.1/10 Room
  • 1,418 reviews 7.5/10 Service
  • 23 reviews 7.3/10 WiFi
  • 799 reviews 5.4/10 Cleanliness
  • 469 reviews 7.3/10 Breakfast
  • 19 reviews 1.7/10 Wellness Area

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