Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.2/5 2,812 reviews

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Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,812 reviews

Customer review rating 4.0/5

Anne R. Friends - Confirmed reviews ALL

Clean rooms attentive staff

Dear Anne, Thank you for your kind review. It is wonderful to know you had a satisfying stay with us and that your spotless room and our team attentive service contributed to your positive experience. We look forward to welcoming you back in the future. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 4.5/5

Cartwright M. Families - Confirmed reviews ALL

Took my young son to the city, dropped bags off early, staff were great. Was a fantastic place to stay.

Dear M., Thank you for choosing our hotel. We are delighted you had a great stay with us and that being steps from the Yarra River and city attractions added convenience to your visit. Moreover, our team are grateful for your recognition of their attentive service and we are glad that you found your room to be a tranquil space. We hope to welcome you back in the future. Best wishes, The team of Mercure Melbourne Southbank

Customer review rating 3.5/5

Siobhan F. Couples - Confirmed reviews ALL

Very noisy neighbours. Woke us up several times. Not the hotels fault but didn’t make our night very pleasant

Dear Siobhan, Thank you for taking the time to share your feedback. We are delighted to hear that you found our booking process straightforward. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the disturbance from neighbouring guests and the shortcoming in your bathroom facilities. Please know that our team is always available to assist with any immediate concerns and we remain committed to maintaining our facilities to ensure the comfort of our guests. Nonetheless, we are thrilled that you appreciated our prime position in Southbank, which puts guests just moments from the Yarra River and Melbourne’s iconic attractions. We hope to see you again in the future. Kind regards, The team of Mercure Melbourne Southbank

Customer review rating 4.0/5

Francesca G. Business - Confirmed reviews ALL

Everything was perfect except the amount of hair left in the shower. It was dark thick and curly and grossed me out. I don’t mind if a hair or two is left behind but there were way too many it was so yucky

Dear Francesca, We would like to thank you for taking the time to review your time at our hotel. We are delighted that you found your accommodation spacious and comfortable, and that our location worked perfectly for your business trip. However, we deeply regret the oversight in the bathroom; please be assured that our team is always available to address these rare situations on site. Nonetheless, it is wonderful that you appreciated our team’s service, the seamless departure process, and the reliable connectivity throughout your stay. We look forward to welcoming you back on a future trip. Best regards, Phyu Maung, Assistant Manager

Customer review rating 4.5/5

Alison H. Couples - Confirmed reviews ALL

Easy access to public transport and the CBD

Dear Alison, Thank you for letting us know your impressions. It is fantastic to hear you had a pleasant stay with us and that our our central location and proximity to transport links added convenience to your Melbourne exploration. Moreover, we are glad that our our team made you feel welcome, especially our colleague who assisted you at the front desk. We look forward to welcoming you back again. Many thanks again, The team of Mercure Melbourne Southbank

Other web-users rate our hotel

  • 1,689 reviews 9.8/10 Location
  • 1,949 reviews 6.2/10 Room
  • 1,492 reviews 7.5/10 Service
  • 24 reviews 7.6/10 WiFi
  • 838 reviews 5.4/10 Cleanliness
  • 481 reviews 7.2/10 Breakfast
  • 19 reviews 0.4/10 Wellness Area

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