Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 1,878 reviews

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26 Southgate Avenue, Southbank, 3006 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and undercover secure parking

Our accommodation(s)

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • 3 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

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Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Telephone
Fax +61 3 9693 6099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,878 reviews

TripAdvisor Rating  4.6/5  1,534 reviews

Customer review rating 4.5/5

Shelley B. Business - Confirmed reviews ALL

It was conveniently located close to my conference venue

Dear Shelley, Thank you for your kind feedback regarding our convenient location. We are delighted to hear that our proximity to your conference venue enhanced your stay. We look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Adam G. Business - Confirmed reviews ALL

Great place and staff. Room was excellent as is the position. All the staff I encountered were very helpful and happy

Dear Adam, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location and accommodations to your satisfaction, and that our team made a positive impact on your experience. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Jenny J. Couples - Confirmed reviews ALL

Relaxing and a needed break

Dear Jenny, Thank you for sharing your positive experience. We are delighted to hear that you found your stay relaxing and beneficial. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable visit. Best regards, Quay West Suites Melbourne

Customer review rating 3.5/5

Clark A. Families - Confirmed reviews ALL

Overall fine. Location, gym were good.

Dear Clark, Thank you for your feedback regarding your recent stay. We appreciate your comments on our front desk service and are pleased that you enjoyed our location and gym facilities. Your observations about the sofa condition will be taken into consideration as we aim to enhance our guest experience. Goodbye, Quay West Suites Melbourne

Customer review rating 4.0/5

Kylie T. Families - Confirmed reviews ALL

Good stay, only downfall was when booking over phone direclty i requested the 2nd room to have split beds , when arrived in the apartment suite they were still attached i did call down to reception again to get this sorted and they were to send somone up, while we out for the evening at a concert & retuning back late around 1130pm we arrived to the room to find it had not been completed , therefore one of the persons in our family decided to sleep on the couch with a blanket instead of in the room which we booked with separate beds and allowed the other to sleep in the full bed that should have been split to 2 , also noone told me yhe costs included breakfast and we lchecked out and eft without having any not knowing it was included ???

Dear Kylie, Thank you for sharing your feedback regarding your recent stay at Quay West Suites Melbourne. We appreciate your positive remarks about your overall experience. I would like to extend my sincerest apologies for the inconvenience you encountered with the bed arrangement in your apartment suite. It is our goal to ensure all requests made at the time of booking are met, and I regret that we fell short in this instance. I understand how disappointing it must have been to return to your suite and find the issue unresolved. Furthermore, I apologize for the oversight regarding breakfast inclusion. It is important to us that our guests are fully aware of the amenities available during their stay, and we will review our communication methods to enhance clarity in this area. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Quay West Suites Melbourne

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Other web-users rate our hotel

  • 1,010 reviews 9.7/10 Location
  • 1,152 reviews 8.7/10 Room
  • 1,154 reviews 9.5/10 Service
  • 20 reviews 2.6/10 WiFi
  • 450 reviews 8.2/10 Comfort
  • 402 reviews 7.9/10 Breakfast
  • 324 reviews 8.7/10 Cleanliness
  • 299 reviews 8.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.