Quay West Suites Melbourne 5 stars

TripAdvisor rating 4.5/5 1,403 reviews
Quay West Suites Melbourne
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Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Contact email

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :   NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodations

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

2 Bedroom Premium Apartment, 2 King Beds, 2 Bathrooms, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 5
  • Area: From 90
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Studio Room, 1 Queen Bed, Floors 4 - 15, Kitchenette

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Studio Room, 1 King or 2 Single Beds, Floors 4 - 15, Kitchenette

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Deluxe Suite, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

  • Max. number of persons: 3
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Deluxe Suite, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

2 Bedroom Superior Suite, King & Queen, 2 Bath, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 6
  • Area: From 88
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

2 Bedroom Deluxe Suite, River View, King & Queen, 2 Bath, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: 6
  • Area: From 88
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

3 Bedroom Premium Apartment, 2 Queen & 1 King, 2 Bath, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 7
  • Area: From 162
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Photo non contractuelle / Strictly non binding

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,695 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,403 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Long weekend stay

TripAdvisor rating 4.5/5

nadineboniface Family - 05/12/2019 TripAdvisor review

The hotel was in the best spot - so close to everything, within walking distance to exhibition centre. The staff were very friendly and helpful. The room was nice and large and well equipped. The breakfast was yumm and the staff were very accommodating to cater for a fussy child

Thank you for the review we appreciate it . I am also please to know you enjoyed breakfast.

great location nice apartment

Customer review rating 4.7/5

Mary Friends - 03/12/2019 Confirmed reviews ALL

it was all good but a few notes. kitchen, 4 knives 3 forks 2 teaspoons - seems cutlery is a premium expense bedroom, went to plug in phone charger near bedhead to find power point hanging out of the wall (fire hazard)

Dear Mary, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Wowed out of this world

Customer review rating 4.7/5

Daniel S. Families - 03/12/2019 Confirmed reviews ALL

Incredible. Made to feel like royalty.

Dear Daniel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Wish I had more time

Customer review rating 4.7/5

Patricia A. Families - 03/12/2019 Confirmed reviews ALL

Staff at check in were fantastic and very helpful. Only down fall was that the pool had sprung a leak and was out of use. My kids were disappointed. Even though we could have gone to the langham. I didn’t feel comfortable allowing my kids out of the building

Dear Patricia, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excelkent

Customer review rating 4.7/5

Pamela Couples - 03/12/2019 Confirmed reviews ALL

We always find the front desk staff extremely polite, friendly and helpful whenever we stay.

Dear Pamela, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, great room

Customer review rating 4.7/5

Giselle Friends - 03/12/2019 Confirmed reviews ALL

We had a great stay, the location is perfect!

Dear Giselle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Not as good as usual

Customer review rating 4.7/5

Anonymous Solo - 03/12/2019 Confirmed reviews ALL

Hotel seems to have slipped a bit in service. No notepad or pen by the phone. No compendium showing where things are situated, how to work the dishwasher etc. Skirting was dirty, the whole room had marks on walls, carpets, etc.

Dear Lynne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Lynne, i am sorry you did not enjoy the complimentary upgrade to City River View Suite . I will have housekeeping check the suite in light of your comments. Lynne, we have moved away from the paper version of the in suite compendium, it is now on the television, i am sorry you missed it. We have also removed the notepads in the suites due to guest feedback regarding the use of paper. If you would like a notepad and pen for your next stay please let me know so i can have it in the suite. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Large comfortable rooms, great ambiance and service.

Customer review rating 4.7/5

Anonymous Friends - 02/12/2019 Confirmed reviews ALL

We stayed for a couple of nights at both ends of a 10 day trip around Tasmania. The rooms were beautiful, breakfasts were wonderful and the location was excellent for walking around Hobart. Especially enjoyed the art tour .

Dear Kirk, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very pleasant

Customer review rating 4.7/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Enjoyed the cleanliness and friendliness

Dear Angelika, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Dated, slow responce, communication problems?

Customer review rating 4.7/5

Family T. Families - 02/12/2019 Confirmed reviews ALL

We selected the hotel bc of a kitchen - but it was missing pots and a in a fridge there was only a single shelve and no basket. We asked FOUR times before some pots were delivered on a third day. Housekeepers entered the room despite "do not disturb" sign. The temperature settings on AC were not working. The location is good.

Dear Sergei, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

First time in Southern Hemisphere, first time in Melbourne, we really had a great time there.

Customer review rating 4.7/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

It was our first visit to the southern hemisphere, Australia, and to Melbourne. We are lazy and we tend to spend a lot of time at the hotel, so we really value the comfortableness of the hotel we stay at. Having stayed there this time, we are really really happy we chose your hotel. Very clean, things and furniture well organized and fashionable. The employees are kind and helpful. We really liked the large balcony too! Malcom at the front desk was extremely helpful too.

Dear Mari, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great service

Customer review rating 4.7/5

Bryan C. Couples - 01/12/2019 Confirmed reviews ALL

Great location very friendly and helpful staff would definitely stay again

Dear Bryan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great hotel and awesome staff

Customer review rating 4.7/5

Robert P. Business - 29/11/2019 Confirmed reviews ALL

My business partner and I are in the middle of launching our start up service in Melbourne and were quite demanding of your staff and they rose to the occasion, we are great full.

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic birthday experience

Customer review rating 4.7/5

Anonymous Couples - 28/11/2019 Confirmed reviews ALL

From reservations to reception to bar and restaurant, and housekeeping nothing was too much to ask and everything was about making my birthday celebration stay enjoyable.

Dear Patricia, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great hotel

TripAdvisor rating 4.5/5

Sherpa683176 Family - 28/11/2019 TripAdvisor review

Great location, very convenient for entertainment, gourmet foods experience, Melbourne culture exploring. Hotel staff are professional , friendly and helpful. overall I believe it is value for Money and Would recommend for family holiday or people Who love the city style vibrancy.

Thank you for the great review, we are so pleased you enjoyed your stay.

It was excellent

Customer review rating 4.7/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

My first impression was excellent as Malcom at the front desk was courteous and professional. This set my stay off on the right foot.

Dear Laura, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Mr Barry F.

Customer review rating 4.7/5

Barry F. Friends - 27/11/2019 Confirmed reviews ALL

Excellent, can’t find fault, had a wonderful time.

Dear Barry, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Let down by not having correct room configuration

Customer review rating 4.7/5

Glenn M. Families - 26/11/2019 Confirmed reviews ALL

As always it is a handy spot to stay in Melbourne...as always we ask for our room to have two single beds in the second room..I phoned prior to confirm and they said yes it is noted...on arrival we have a double in both rooms...we tell reception, they say yes it is noted housekeeping must have missed it we will get it sorted. We go out come back approx. 4 hours later, still not done, we phone reception, we will get this sorted, a person comes up to make up the sofa bed, we say no it has to be two singles, they go away, then a duty manager comes with wine and soft drinks which was lovely and appreciated, then the guy comes back and says, that bed cant be split the sofa bed is already made up...well that's great having a kid sleeping in the common room meaning they are getting woken up when mum and day get up to have coffee in the morning...seriously I booked this room months in advance, checked the day prior, we are regular customers, we have another booking in March 2020 already made...honestly I just think you had run out of rooms that could be configured due to a large conference in town and because we were probably the last too check in then we got the short straw. So how was our stay....disappointing....please note we are not keyboard warriors we don't go to tripadvisor, facebook etc complaining, nor have we ever asked for a freebie...would just like to get what we asked for

Dear Glenn, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Glen, i am so sorry i had no ideas that this took place, i will personally follow up. I understand the frustration, i am sorry we could not upgrade you this stay . Glen so i can follow up who looked after you at the time? We have mixed bedding configuration and this should have been organised prior o your arrival. Glen I have reviewed your reservation for March and will look after you. Glen , so i am clear-, how many children need to be accommodated? At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

Another satisfying stay at Quay West.

Customer review rating 4.7/5

Shaun Couples - 26/11/2019 Confirmed reviews ALL

From our check in, right through to our departure everything was as expected. Friendly and efficient staff made us feel at home. It is always a pleasure to stay at Quay West Suites, we will be back.

Dear Shaun, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Weekend away

Customer review rating 4.7/5

Krissie M. Couples - 26/11/2019 Confirmed reviews ALL

We were treated by James at reception, who has grea5 knowledge of the area. The 1 bedroom apartment was very roomy and was home away from home. We will definitely be staying here again.

Dear Krissie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
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