Quay West Suites Melbourne 5 stars

Still enjoyed my stay but with no room service or newspapers and now no breakfasts services are all disappearing. Staff are still exceptional.

Pleasant check in and a nice room upgrade. Room was clean and spacious. Hotel is well situated.

Pandemic raging and questions flooding into reception, “What does it mean? Where can I go? What happens next?” And Quay West staff calmly address everyone and continue to be warm, calm and welcoming. Only downside is feeling reluctant to leave when the time comes.

Although it is a difficult time with Covid restrictions still enforced, our stay was handled with professionalism. As our stay was on a Sunday night and the Hotels dinner facilities were closed the receptionist booked us into a nearby restaurant for dinner, which was appreciated. It would be helpful if closure of the dinner facility for that night was stressed on check in as well as on the hotel website.

It was all very good and staff very accommodating.

We had a great stay at Quay West with our 3 kids, the 2 bedroom apartment (which was two rooms together) was lovely and spacious. Great location close to everything Southbank. Kids loved the pool. Thanks!

Thank you for the warm welcome and assistance with our EV

Reception staff were friendly and efficient. The car park is a bit tight with plenty of opportunities to scrape the car if you're not careful. The hotel is very central to the southern end of Melbourne and there are plenty of restaurants within a quick walk (we had cocktails at the Martini Bar at the Westin and a great dinner at Lucy Liu). Our two-bedroom river view apartment was very comfortable and really quiet with no traffic noise. We'll very happily stay here again.

Enjoyable again, car park access was difficult

Great location, well appointed accommodation and excellent service from staff always.

We had tickets to see Tim Michen, at Hamer Hall which is right across the road. We didn't know when we booked - fabulous. When we asked at reception where Hamer Hall was the gentleman said " straight out the doors here, cross the road and you can enter by the stage door if you like". We like people with a sense of humour. All the staff we meet on our short stay were very helpful and professional. Quay West will be our preferred choice of hotel, next time we visit Melbourne.

Down for work and took wife and child

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Enjoyed every minute. Great location and atmosphere. We will definitely book again. Weather was very pleasant and the accommodation excellent. The room and restaurants were superb and the staff friendly and obliging. Clean and very inviting.