Quay West Suites Melbourne 5 stars

Customer review rating 4.7/5 8,214 reviews

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Quay West Suites Melbourne
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+ 26 Services

Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Suites

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Non contractual photo

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,214 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,449 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Position Position Position

TripAdvisor rating 5.0/5

anthonydP3553RB Business - 28/02/2021 TripAdvisor review

Great position to everything in Melbourne, sports, arts, casino, the city. The hotel was immaculate and the staff are the best I have encountered in any stay...... Wouldn't hesitate to recommend the hotel, and will defiantly stay again soon

Thanks Anthony, we are so pleased that you loved our location and the stay. We look forward to welcoming you back.

Perfect location, great apartments

Customer review rating 5.0/5

Debbie H. Families - 27/02/2021 Confirmed reviews ALL

We just love Quay West - the staff are amazing, and the location is incredible, right on the river with stunning views of the city.

Dear Debbie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lovely staff. Beautifully maintained property

Customer review rating 5.0/5

Nikki Couples - 27/02/2021 Confirmed reviews ALL

I stayed 6 nights. Staff were lovely. Position was great. The property was beautifully and professionally maintained

Dear Nikki, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great Stay

Customer review rating 5.0/5

Dezzi Business - 25/02/2021 Confirmed reviews ALL

Fantastic welcoming front counter team, the cleanliness of the hotel is 10 out of 10

Dear Anthony, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 4.5/5

Paul Families - 23/02/2021 Confirmed reviews ALL

Great location, excellent views - parking was a challenge

Dear Paul, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic Location

Customer review rating 4.5/5

Jane K. Couples - 22/02/2021 Confirmed reviews ALL

This hotel is in a great location for lots to do in Melbourne. It is central to the city shopping, Southbank where there is lots of eating places and has great views, if you have a river view room. The rooms are well fitted out and comfortable.

Dear Jane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Best hotel

Customer review rating 5.0/5

Sharyn Solo - 19/02/2021 Confirmed reviews ALL

Great hotel, I only stay here and the staff are very friendly Five stars ⭐️ ⭐️⭐️⭐️⭐️

Dear Sharyn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

good

Customer review rating 4.0/5

Robyn P. Couples - 18/02/2021 Confirmed reviews ALL

The aircon was making a funny noise which we reported but the next night it was still the same

Dear Robyn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Friendly staff, great location

Customer review rating 4.5/5

Blayne P. Couples - 17/02/2021 Confirmed reviews ALL

Very good!

Dear Blayne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Great location, great views and access

Customer review rating 4.5/5

Andy C. Families - 15/02/2021 Confirmed reviews ALL

Disclaimer: The author has a financial interest in this property so his view maybe biased Not surprisingly, I love the access and the location of QuayWest Melbourne. The run along the Yarra River gave me a different perspective about Melbourne. The building and the apartment is well maintained. Jackie and team are doing a fabulous job in making me feel welcome. Covid distancing measure on gym/pool usage was well organised. The inside is also roomy, and well equiped. Great mattress for a good night sleep. It even came with a washer/dryer, dish washing machine and a coffee machine. Car Park access is OK, the drive way is a bit narrow though so a smaller car is recommended if one is taking car rental.

Dear Chauyuen We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Great Location..very comfortable Hotel

Customer review rating 5.0/5

Julie F. Couples - 14/02/2021 Confirmed reviews ALL

Only had one night but the apartment was very spacious and sparking clean. Staff were very attentive!

Dear Julie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

GREAT STAY

Customer review rating 5.0/5

Anthony D. Business - 12/02/2021 Confirmed reviews ALL

Very comfortable rooms and great service

Dear Anthony, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

very helpful staff

Customer review rating 4.0/5

Angus Families - 10/02/2021 Confirmed reviews ALL

I have stayed at the Quay West a number of times due to its location and the flexibility of an apartment over the Sofitel. On this trip I was returning my teenage son to school so had a car load of his gear but had left my overnight bag in NSW. Reception was very helpful in digging up a T shirt from lost property and a dental and shaving amenities kit which was enough to get me through and was appreciated.

Dear Angus, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Good hotel and location

Customer review rating 4.5/5

N Couples - 07/02/2021 Confirmed reviews ALL

We had a 1br apartment for a quick stay in Melbourne. The location is very convenient at Southbank, with parking under the hotel and an easy walk into the city. The room was a good size, comfortable and well-equipped. The dining facilities are still operating under Covid limited hours and service changes, but there are plenty of other options nearby at Southbank.

Dear Norris, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, excellent staff

Customer review rating 5.0/5

Matt B. Families - 07/02/2021 Confirmed reviews ALL

We had a great couple day’s, the staff were amazing, we have found out new first choice for accommodation in Melbourne

Dear Matthew, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very well located

Customer review rating 5.0/5

Warren Business - 07/02/2021 Confirmed reviews ALL

The rooms are clean, views are excellent and staff are very helpful

Dear Warren, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Views + Location

TripAdvisor rating 5.0/5

179brendaq 04/02/2021 TripAdvisor review

We stayed two nights with our five year old granddaughter. Perfect from the start. Check in was easy, staff very friendly and professional. We’d booked a 2 bedroom deluxe with river views and were placed on the 13th floor. Our accommodation was huge, with a large balcony. The view over the Yarra and city were breathtaking, our granddaughter especially taken with the night view of lights. Location was perfect. Restaurants right outside, botanic gardens across the road. Breakfast was amazing. Will definitely stay here again!!

Thank you so much for the review, we are pleased you enjoyed your stay and our facilities. We look forward to welcoming you back.

My Favourite Apartment in Melbourne!

Customer review rating 4.5/5

Melissa Friends - 02/02/2021 Confirmed reviews ALL

We had an awesome girl's weekend in your spacious, modern and comfortable three bedroom apartment. We love the spa/pool area and the location on Southbank is sensational.

Dear Melissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
Customer review rating 5.0/5

Kate Families - 02/02/2021 Confirmed reviews ALL

From the moment I spoke to Malcom over the phone the morning of our check in, everything was done as requested. I couldn’t be happier with the outstanding service that he provided us throughout our stay.

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Clean

Customer review rating 4.0/5

Peter Business - 31/01/2021 Confirmed reviews ALL

Experience was what I have come to expect generally. Being a Gold rewards member, I did not get a welcome gift till some time after checking in. Did not see the room upgrade. Suspect this was forgotten or overlooked.

Dear Peter, Peter, we very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I am so sorry the VIP gift was delivered after your check in, your early arrival, we did not want to disturb you. Ia m also sorry we could not upgrade you this stay, please let me know when you are coming in next so that I may personally look after you. Thank you also for the note regarding the tv cabinet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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