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Quay West Suites Melbourne 5 stars

TripAdvisor rating 4.5/5 1,424 reviews
Quay West Suites Melbourne
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Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Contact email

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :   NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodations

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

2 Bedroom Premium Apartment, 2 King Beds, 2 Bathrooms, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 5
  • Area: From 90m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Studio Room, 1 Queen Bed, Floors 4 - 15, Kitchenette

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Studio Room, 1 King or 2 Single Beds, Floors 4 - 15, Kitchenette

  • Max. number of persons: 3
  • Area: From 36m²
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Deluxe Suite, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Deluxe Suite, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52m²
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

2 Bedroom Superior Suite, King & Queen, 2 Bath, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 6
  • Area: From 88m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

2 Bedroom Deluxe Suite, River View, King & Queen, 2 Bath, Floors 10 - 15, Kitchen, Balcony

  • Max. number of persons: 6
  • Area: From 88m²
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

3 Bedroom Premium Apartment, 2 Queen & 1 King, 2 Bath, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 7
  • Area: From 162m²
  • Views: Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Photo non contractuelle / Strictly non binding

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,863 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,424 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good value for price.

Customer review rating 4.7/5

Lorraine S. Couples - 22/01/2020 Confirmed reviews ALL

We found the staff, the accomation, and the breakfast very good. This was a pleasant change to the experience of making our booking. I had 3 Accor gift cards towards the cost of our stay. I found an online price off $525.00, and so proceeded to make the payment for the booking. However, the online booking does not cater for Accor gift cards, let alone with a combination of paying the balance by credit card. The central Accor booking system, will not accept Accor Gift cards! How absolutely ridiculous. So I was transferred to the "customer service" line. The person told me I would have to book a stand by price of $625. 00 then, but no payment. I established though, I would pay that price on checkin! He could not understand why I insisted I only wanted the $525.00 price on line, and not accept the $625.00 price. After much frustration, I asked to be transferred, I went around in a circle, and came back to where I was!!!!!!! This time I asked to be transferred to the front desk of Quay West apartments, Melbourne Australia. They were about to transfer me to Quay West Florida U.S.A!! At this stage I had been on the line over 2 hours. Eventually I hear the voice "good afternoon, front desk, Ryan speaking." This was sheer joy, I was actually speaking to someone at the reception that I wanted book with. Ryan reassured me that we could sort it out. He managed to make my booking, gave me a booking reference. The arrangement was that I would present my $300.00 ACCOR GIFT CARDS and pay the balance by credit upon checkin. I was sceptic but I was pleasantly surprised that it did happen. Thank you Ryan for your effort above and beyond, Malcolm and Catrina who made our checkin a very pleasant experience. Please fix your booking system, or don't offer gift cards. Most people would have given up after 2.5 hours. I certainly would never recommend or use the Accor gift cards ever again.

Dear Lorraine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Lorraine, I am so sorry for the run around with the gift card. The pre paid rates cannot be booked on line with gift card , however we can offer this directly at the hotel. Flexible rates are always available on line. We appreciate the feedback, and are pleased the team at reception looked after you. I will share your feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Short but sweet

Customer review rating 4.7/5

Relle Couples - 22/01/2020 Confirmed reviews ALL

First time staying since the renovations and wow - it looks great ! Staff at reception very helpful with parking etc - room service experience however was disappointing.

Dear Narelle R., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great Location. Awesome Staff

Customer review rating 4.7/5

Olivia Families - 22/01/2020 Confirmed reviews ALL

My young daughter and I felt like we were party of the Quay West family. All our needs were met, including early checkin and late checkout. The facilities and service were spectacular and the location simply perfect, so close to everything we needed. Would definitely stay again!

Dear Olivia, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

always a warm welcome

Customer review rating 4.7/5

Ann-maree M. Couples - 22/01/2020 Confirmed reviews ALL

Quay West is the place we always choose to stay when in melbourne. Easy to get to and friendly staff who know who you are. Beautiful clean apartments. Close to everything.

Dear Ann Maree, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Another great stay at Quay West Melbourne

Customer review rating 4.7/5

Graeme O. Families - 22/01/2020 Confirmed reviews ALL

The whole experience was excellent. From an easy and friendly check in process with great reception staff. Our room was lovely and clean and any extra request was done in such an efficent and quick way and nothing was a problem. Breakfast was superb where the choices were so good and every thing was so fresh.The staff did a great job to handle a busy breakfast crowd and still managed to do your own personal coffee order which has to be 10/10. Overall an excellent stay and experience.

Dear Graeme, Graeme, so nice to see you both,we very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. When are you back? It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Feels Like Home evrytime

Customer review rating 4.7/5

Justin A. Families - 21/01/2020 Confirmed reviews ALL

his is the Only accommodation we choose to stay when in Melbourne. Great location & Great staff make my family feel like they are Home.

Dear Justin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and familiar team

Customer review rating 4.7/5

Angelbaby C. L. Couples - 21/01/2020 Confirmed reviews ALL

Quay West Suite Melbourne has the greatest location in Melbourne with Southgate just downstairs and surrounded by NGV & Arts Centre. The construction quality of this building is superior, which always made us think about owning its suites as our home. Front dear team is very friendly.

Dear Chen, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Always excellent

Customer review rating 4.7/5

Melbourne B. Couples - 21/01/2020 Confirmed reviews ALL

Quay West accomodation is perfectly situated for a stay, short or long in Melbourne. A short walk to the city shopping and an easy walk to the tennis centre, MCG or the casino complex. Apartments are spacious and have everything you could require. We chose to stay at Quay West when ever staying in the city.

Dear Debra, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Superb location, great staff

Customer review rating 4.7/5

Kim Families - 21/01/2020 Confirmed reviews ALL

We are a family of four with two young children. We really enjoyed ourstay at the Quay West suites in Melbourne. It is ideally located to do things in town and also to enjoy a fantastic view down to Yarra River by night. The staff were very friendly and professional. I would definitely stay again.

Dear Kimberly, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, fantastic staff

Customer review rating 4.7/5

Sally B. Couples - 21/01/2020 Confirmed reviews ALL

“Seamless” everything from start to finish was easy and effortless!

Dear Sally, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Outstanding stay - we hated to leave!

Customer review rating 4.7/5

Anonymous Couples - 19/01/2020 Confirmed reviews ALL

Great staff, perfect location, amazing views. The housekeeping staff was particularly great, but really everyone was so helpful.

Dear Lauren, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very good experience

Customer review rating 4.7/5

Sharyn Couples - 19/01/2020 Confirmed reviews ALL

We had 4 nights and were very happy with our standard of accommodation and facilities. Our one bedroom apartment had great view of the river and city. Room was very clean. The location is excellent and easy to walk to the city, public transport, arts buildings and gardens. The breakfast was excellent (one of the best at ACCOR hotels we have stayed in) and staff were very friendly. All reception staff were also very helpful. Bedding was very comfortable and loved there was block out blinds in the bedroom. Overall a great experience and we will definitely stay again on our next visit.

Dear Sharyn, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 4.7/5

Kevin W. Couples - 19/01/2020 Confirmed reviews ALL

Perfect base to explore the city

Dear Kevin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent as always

Customer review rating 4.7/5

Jeff Business - 19/01/2020 Confirmed reviews ALL

Reminds why I keep coming back - great staff

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic location, spacious beautiful apartment

Customer review rating 4.7/5

Vanessa Families - 18/01/2020 Confirmed reviews ALL

Our apartment was amazing, spacious, fabulous views and well furnished. The staff were great the only thing I would improve a little is the breakfast, once again staff were great but a couple more hot food options would be great.

Dear Vanessa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Hotel accommodation nice, restaurant is a let down

TripAdvisor rating 4.5/5

amanda2101 Couples - 17/01/2020 TripAdvisor review

We stayed for an extended weekend break and couldn't fault the accommodation, cleanliness and service. The biggest downfall is the restaurant - half the menu items not available and what was left very average for the price. My husband ordered what was to be a lamb rack but instead got a single lamb cutlet and the accompanying "baby beets" was a half a single baby beet..for $48 ! Needless to say we didn't stay for dessert or go back again despite being Accor Plus members. Bit of a shame as it could be something great.

Dear Amanda, I am so pleased you enjoyed your stay with us, please contact me directly 03 96966001- Jackie Porter as an Accor Plus Member so we can organise a refund for you.

Great family city stay!

Customer review rating 4.7/5

D.h. Families - 16/01/2020 Confirmed reviews ALL

The staff were very friendly and accommodating, the location is great and the apartment was sparkling clean and very well fitted out, with excellent views!

Dear Debra, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic location, spacious room

Customer review rating 4.7/5

Virginia Couples - 16/01/2020 Confirmed reviews ALL

A wonderful experience with a riverfront upgrade!! The room was wonderful with lots of space and lovely views. Having housekeeping come 10 mins after we arrived to inspect our fridge contents and ask about a chocolate bar was a little disconcerting!! Having housekeeping ring the bell and knock 4 times in quick succession (within seconds ... before we had any chance to respond) on our first morning (at about 9:20am) was also a little disconcerting!

Dear Virginia, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
Customer review rating 4.7/5

Anonymous Friends - 16/01/2020 Confirmed reviews ALL

Our stat was perfect

Dear Sharon, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent experience - Everyone was friendly + professional....& the room was exeptional

Customer review rating 4.7/5

Stuart H. Couples - 15/01/2020 Confirmed reviews ALL

We were met by Malcom who made us very welcome & we received an unexpected room upgrade. Malcom asked why we were staying and we said that it was our 29th Wedding Anniversary & we were seeing Chicago. The room was very fresh, clean, well maintained & well appointed. We were surprised with a nice bottle of white sparkling wine, which added a nice touch to our evening. Breakfast had the basic offerings, which was ample and gave a nice start to the day. Our late checkout allowed us to wander into the City for an hour or so, which gave the start to our day a nice relaxed feel. When we checked out the gentleman who delivered our car to us asked about our stay and we ended up having quite a little chat with him, which again was a nice friendly touch. We didn't feel as though we were being pushed out the door to allow another customer in. It was a very enjoyable stay and we intend to stay again when we need to stay in Melbourne CBD.

Dear Stuart, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
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