Quay West Suites Melbourne 5 stars

Name: Quay West Suites Melbourne
Address: MELBOURNE, 3006, AUSTRALIA
Telephone: (+61)3/96936000
Rating: 4.7

Customer review rating 4.7/5 8,332 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I cannot take advantage of the Members' rate

See on a map

+ 26 Services

Quay West Suites Melbourne

We want your stay to be great! Contact the hotel on +613 9693 6000 or contact me directly on Jackie.Porter@accor.com

Ms Jackie PORTER, Hotel Manager

Quay West is ideally located at Southbank & nestled in the Melbourne Arts Precinct. Adjacent to shops, restaurants and bars, next door to Hamer Hall & the National Gallery of Victoria, and a stroll to the sporting stadiums of Melbourne. With fully self-contained suites with balconies, it is perfect for an overnight stay or extended stays. Experience our mineral pool and steam room along with newly refurbished gym and spa. Enjoy the ambience of Jarrah Restaurant and Bar with outdoor terrace.

With its exceptional location, Quay West Suites Melbourne provides the ideal base for exploring Melbourne. Business guests are just a short distance away from Melbourne CBD, while guests looking to explore the best of Melbourne are within easy reach of Rod Laver Arena, the MCG, Myer Music Bowl, Crown casino, Federation Square, Melbourne Aquarium and Eureka Skydeck 88. This impressive Melbourne hotel is also within close proximity of a range of superb restaurants, bars, shops and pubic transport options.

Situated in Melbourne's Southbank - the city's vibrant waterfront hub - Quay West Suites Melbourne is surrounded by stylish restaurants, bars and attractions, such as Arts Centre Melbourne, Southgate, Crown Entertainment Complex and Eureka Skydeck 88.

Hotel extras

Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city
Stunning newly refurbished 15m magnesium pool with great health benefits
24-hour reception and in-room dining
Undercover parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
ParkingPaying
- Private indoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking (Paying)
Reduced mobility rooms
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
TULLAMARINEPaying
Languages spoken at the hotel
- Chinese Mandarin
- German
- English
- Korean
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Need your room as early as 10am on the day you arrive? Take advantage of this exclusive option and claim your room right away. Who said the day of travel should shorten your holiday?
- LATE CHECK-OUT UP TO 4PM (Paying) Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Dry cleaning / IroningPaying
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna
Babysitting on requestPaying

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

3 Meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Parking
Airport shuttle
Restaurant
Fitness centre
Sauna
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

Express check-out
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Express check-out
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

- 100 parking spaces
- On site
- Private

Valet Parking(Extra)
- 100 parking spaces
- On site
- Private

1 Bar(s)
1 Restaurant(s)
- Buffet (Extra)
- Room service (Extra)

1 Bar(s)
1 Restaurant(s)
Breakfast(Extra)
- Buffet (Extra)
- Room service (Extra)

- Sauna room
- Thermal Spa
- Covered
- On site

Spa - Modern Gym & Steam Room
- Sauna room
- Thermal Spa
Swimming pool - 15m Magnesium Pool & Spa
- Covered
- On site

2 Meeting room(s)
Self service business center

2 Meeting room(s)
Business centre

Self service business center

- MEL (Extra)
- TULLAMARINE (Extra)
- 107 non-smoking rooms
- 107 rooms
- 26 floors
- null connecting rooms
- Chinese Mandarin
- English
- German
- Korean
- 100% non-smoking hotel
- Air Conditioning
- Concierge
- Porter

Airport shuttle(Extra)
- MEL (Extra)
- TULLAMARINE (Extra)
Hotel informations
- 107 non-smoking rooms
- 107 rooms
- 26 floors
- null connecting rooms
Languages spoken at the hotel
- Chinese Mandarin
- English
- German
- Korean
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
Services available at reception
- Concierge
- Porter

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Contact email :

Check-in from 14h00

Check out up to 11h00

CITYBOUND : NATIONAL FLINDERS STREET

By plane
TULLAMARINE At 22km / 13.67 miles - Shuttle paying
By train
FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

Suites (2)
Studios (2)
Apartments (6)

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Views: City View *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

Suites

1 Bedroom Deluxe Apartment, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Views: River side *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

2 Bedroom 2 Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Floors 16 - 26, Balcony

Max. number of persons: 5
Area: From 90 m² / 969 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

2 Bedroom 2 Bathroom Superior Apartment, King & Queen, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 6
Area: From 88 m² / 947 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

2 Bedroom 2 Bath Deluxe Apartment, River View, King & Queen, Floors 10 - 15, Kitchen, Balcony

Max. number of persons: 6
Area: From 88 m² / 947 sq ft
Views: River side *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Ironing board and flat-iron(...)

3 Bedroom 2 Bath Premium Apartment, 2 Queen & 1 King, Large Kitchen, Floors 16 - 26, Balcony

Max. number of persons: 7
Area: From 162 m² / 1744 sq ft
Views: Panorama view *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

Apartments

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

~~Mon~~
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

JARRAH BAR AND TERRACE

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 128 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

Always a great stay at Quay West Melbourne

Sc Business - 08/05/2021 Confirmed reviews ALL

Reception very welcoming & friendly, super attentive

Dear Seona, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very nice

Shane Business - 07/05/2021 Confirmed reviews ALL

It was pleasant. It would be great to get parking and room service restored. Maybe the covid restrictions are different for Geelong but the night before I stayed at Novotel in Geelong and they had both parking and room service. But my stay at Quay West was great and the room was fantastic.

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I missed you this stay! At this stage we are holding off with the valet parking however are looking at bringing room service back on line . Thank you for the feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nice Hotel

Lyle Business - 06/05/2021 Confirmed reviews ALL

Very pleasant stay. Staff were excellent.

Dear Lyle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Anonymous Business - 05/05/2021 Confirmed reviews ALL

It was good nothing else to say

Dear Gilda, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

What a place, what a view

Peter M. Business - 03/05/2021 Confirmed reviews ALL

I have enjoyed two recent stays at Quay West apartments Southbank .... a very clean still contemporary spacious apartments (compared to some new cramped ones like the Sebels) a great location, but don't try to access from tram stop through arts precinct or across City Road its like a maze. Wonderful views and service, very clean. Only one disappointment being billed after departure for breakfasts which were inclusive, since sorted out with Jacqui. I appreciate the rooms allocated to me on my stays, I'd like to be back.

Dear Peter M., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

New favourite hotel in Melbourne!

Melissa T. Couples - 03/05/2021 Confirmed reviews ALL

Can't fault. Lovely, welcoming staff. Check in & out a breeze. Fantastic location. Lovely, clean room.

Dear Mel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

clean and friendly

John P. Business - 02/05/2021 Confirmed reviews ALL

Business trip, location great.

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and excellent service

Jeff Business - 02/05/2021 Confirmed reviews ALL

The team at Quay West are outstanding! Everyone is friendly and welcoming. What’s even better is they remember you!! The hotel is in a great location and centrally located to everything you need.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and nice spacious rooms

Shelly Couples - 02/05/2021 Confirmed reviews ALL

Pool is excellent Good size room with adequate facilities Bed too small, needs king beds Great breakfast

Dear Shelly, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Quality!

Sue O. Families - 02/05/2021 Confirmed reviews ALL

Excellent Location for Southbank! Excellent Room! Excellent Staff! My sister and her husband's 51st Wedding Anniversary was made very special. Thank you!

Dear Susan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good location

Anonymous Solo - 30/04/2021 Confirmed reviews ALL

Very satisfied

Dear Michael, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay as always

Anna Friends - 29/04/2021 Confirmed reviews ALL

I stay at Quay West regularly and am always very well looked after. The team there are wonderful - and nothing is too much trouble. The rooms are spacious and clean, the breakfasts are delicious and the views of Melbourne spectacular. I would recommend staying at Quay West for business or pleasure

Dear Anna, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lovely Weekend Getaway

Heather Couples - 29/04/2021 Confirmed reviews ALL

My husband and I chose the Quay West Apartments in Southbank for a lovely city getaway. Oh how wonderful it is to be able to come to the city. We did a lot of people watching...fans going to and returning from both the AFL and also the rugby. We had a lovely dinner at surrounding restaurants on each night, visited the Aquarium and participated in a little entertainment at Crown Casino. Our apartment was a lovely upgrade on what we booked and we overlooked the Yarra and had a city view. All the staff we encountered in the Apartments were friendly and helpful. We had a lovely stay and won't hesitate to recommend the Quay West. we will return again. thanks.

Dear Heather, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Weekend away

Anonymous Couples - 28/04/2021 Confirmed reviews ALL

Nice place to stay, located to where we needed to be

Dear Scott, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and comfortable room with loads of space

Michelle Couples - 28/04/2021 Confirmed reviews ALL

We had a two night stay - Saturday and Sunday night. Staff were friendly and helpful. Room was spacious and clean and well equiped.

Dear Michelle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and facilities. Hidden Gem

Toby Couples - 27/04/2021 Confirmed reviews ALL

In town for a theatre show. Was a bit hesitant at first as building looked a bit old but was pleasantly surprised as it was well maintained and extremely friendly staff. Good facilities and close to all Melbourne has to offer

Dear Toby, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, close to city centre, restaurants

Debbie Couples - 26/04/2021 Confirmed reviews ALL

Comfortable and clean rooms, booked the balcony with river view and was very impressed.

Dear Debbie We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing staff and rooms

Leah Solo - 26/04/2021 Confirmed reviews ALL

This stay turned into a mess for me with covid putting me into isolation and being sent for a test. The staff were so helpful with allowing me a late check out as was waiting 3 hours for the test. Only downside of my stay was there were works being done down stairs and the noise even from the 10th floor was unbearable. Not the hotels fault but I had to check the windows/doors were closed properly because it was so loud. Might be worth investing in double glazed windows? Not sure. That’s the only issues I had. Everything else was perfect as usual. Thanks so much for having me!

Dear Leah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I am so sorry that you were disturbed, i am pleased we could assist with a later check out. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing Hotel

sevans646 Business - 04/04/2021 TripAdvisor review

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Thanks for the great review.

Great location Great view.

FamilyNTKG 30/03/2021 TripAdvisor review

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Thank you for the review, we appreciate it and are pleased you enjoyed your stay.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

Mantra Southbank Melbourne
4.5 stars
At 127 m
The Sebel Melbourne Flinders Lane
4 stars
At 450 m
Novotel Melbourne on Collins Hotel
4.5 stars
At 525 m
ibis budget Melbourne CBD
3 stars
At 577 m

All our hotels in melbourne

Quay West Suites Melbourne 5 stars

Hotel extras