Quay West Suites Melbourne 5 stars

Customer review rating 4.7/5 8,077 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Quay West Suites Melbourne
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Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Suites

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Non contractual photo

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,077 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,441 reviews

Location

Customer review rating 4.7/5

Bernard H. Families - 15/07/2020 Confirmed reviews ALL

Staying during Covid19 was not the greatest time but still enjoyed time at Hotel. Only gripe was told being upgraded only to find was put in same type of room as always get and it was on the 6th floor also no welcome drink which was a bit unusual, but all in all still a goo stay.

Dear Bernard, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Bernard, i am sorry you were disappointed with the room, the room booked was a superior suite and we upgraded you to a city river view so I am sorry that you felt this way. Bernard, i will also follow up on your VIP amenity as the food and beverage facilities are not open we are providing a pre packaged item in the suite. It appears we have missed that this stay...apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Bernard thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic Location and exceptional service

Customer review rating 4.7/5

Maddy C. Friends - 12/07/2020 Confirmed reviews ALL

My friend and I visited Quay West Suites to celebrate my birthday in the city. The service at check in was fast, courteous and friendly. They even surprised us with a room upgrade and bottle of wine in the room to celebrate! The room was spacious, modern and clean - exactly what we had mind. We were also impressed by the self-parking, only $25 for the night and we were able to leave our car there after check out so we could wander along Southbank (Which is literally outside the hotel) for brunch. Would definitely stay here again and again.

Dear Maddy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and stunning apartment view

Customer review rating 4.7/5

Kirsty M. Friends - 09/07/2020 Confirmed reviews ALL

Wonderfully clean apartment with spectacular views of Melbourne and so fortunate to spend a night here when Melbourne is feeling so deflated during COVID-19 pandemic. Reception were so welcoming and made our check in and check out so smooth and easy. Love this hotel for its location and look forward to staying again when everything opens up and Melbourne is vibrant again.

Dear Kirsty, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Relaxed close by accommodation

Customer review rating 4.7/5

Kat Couples - 07/07/2020 Confirmed reviews ALL

My experience was so relaxing that I'll definitely be back.

Dear Katherine, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location

Customer review rating 4.7/5

Tracey Couples - 07/07/2020 Confirmed reviews ALL

We only stayed for one night, room was very clean, had a great view of the Yarra and city. Staff were friendly. Highly recommend.

Dear Tracey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
Customer review rating 4.7/5

Ronnie Friends - 05/07/2020 Confirmed reviews ALL

I know we are in the middle of a pandemic but I missed the finishing touches this time. I do understand why it was different but a cheaper room rate or free room upgrade would have been appreciated No restaurant, mini bar, room service, valet parking and concierge. These are the main reasons I book and pay that little bit extra to stay at this property time and time again. Staff were great but maybe offering a free room upgrade or a complimentary bottle of wine or something to make up for the lack of experience would have gone a long way.

Dear Rhonda, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Thank you for the feedback, i am sorry you were disappointed. The pandemic doe snot allow us to operate the normal services for the safety of our staff, such as valet service, mini bar. Our kitchen remains closed as low occupancy does not make it viable. Rhonda, i have checked the rate and it was heavily discounted for the room type you had booked so i am sorry you feel this way. The two bedroom deluxe normally sells from $750 per night so we have reduced rates by 50%. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.7/5

Tiahni Couples - 30/06/2020 Confirmed reviews ALL

Overall we had a good stay! We new the restaurant wasn’t going to be open due to cOvid, we weren’t informed that the pool, spa & gym area would be closed also, we thought there also might be room service but there wasn’t so it was hard to go out and find a restaurant that was available The room was nice though. We would stay again once cOvid is over :)

Dear Tiahni, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne and trust you enjoyed the room upgrade, as mentioned we are not operating any food and beverage facilities as our kitchen is closed so no room service. The pool and gym are open so i am sorry you missed it, we have limited numbers in each space. Covid 19 restrictions must be met on all occasions to keep everyone safe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

good stay.

Customer review rating 4.7/5

Avram Friends - 29/06/2020 Confirmed reviews ALL

Loved it.

Dear Avram & Simona, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 4.7/5

Steve M. Business - 29/06/2020 Confirmed reviews ALL

very nice staff

Dear Steve, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good stay, great views

Customer review rating 4.7/5

Cassandra S. Families - 24/06/2020 Confirmed reviews ALL

Was a great stay , just a couple of things could be improved. The pool could be warmer, it was quite cold . Woolen blankets were dusty. The sofa bed needed warmer blankets . The entrance to car park was tight not alot of room for our vehicle to fit.

Dear Cassandra, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great position with a fabulous biew

Customer review rating 4.7/5

Kirsten Friends - 21/06/2020 Confirmed reviews ALL

The three bedroom apartments are just lovely! The kitchen is fabulous and the living areas are perfect for a night in. I think it would be great to have some platters to serve and some extra utensils to support a night in but overall a fantastic stay. Thanks for the ice in the freezer, a nice touch for us

Dear Kirsten, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Perfect city location and fantastic accommodation

TripAdvisor rating 4.5/5

TeriT1979 17/06/2020 TripAdvisor review

This was our first stay at the Quay West and we will definitely book again for our future city escapes. The quality of the accommodation and service is exceptional. The front desk staff, in particular James made us feel welcome during the whole stay. The rooms were clean and comfortable with the luxury touches you'd expect. The wonderful experience was a reminder that the tourism industry is ready to open and thrive once again.

Thank you for the great review and for choosing us. We hope to see you again soon.

Fabulous location

Customer review rating 4.7/5

Kelli Couples - 16/06/2020 Confirmed reviews ALL

We normally stay at Crown Metropol, but couldn't get in due to Covid-19 and thought an apartment with a balcony might be a great option as there were not many entertainment choices available in the city other than dinner! Location was so central and perfect and amenities better than expected - amazing comfy bed. The only thing I would have liked was a shower cap and hair dryer, but otherwise great. Service at front desk was friendly and genuine.

Dear Kelli, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Kelli, I am sorry you missed the hair dryer and shower cap. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location & views of Melbourne. Comfortable bed.

Customer review rating 4.7/5

Cory Business - 16/06/2020 Confirmed reviews ALL

Normally with our Accor we receive complimentary drinks, due to Covid this was not arranged and we were advised to take a couple from the room mini bar instead. We took one drink each. After checkout, we were charged for these drinks. Apart from this, the room was very comfortable & we enjoyed our stay.

Dear Cory, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very good

Customer review rating 4.7/5

A Families - 15/06/2020 Confirmed reviews ALL

I always enjoy quay west thank you

Dear Angelo, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent staff, beautiful hotel in great location

Customer review rating 4.7/5

Sally A. M. C. Families - 15/06/2020 Confirmed reviews ALL

Enjoyed our 2 night stay at quay west in Melbourne. The staff were helpful and very friendly. Loved our very spacious 3 bedroom apartment with an excellent city view.

Dear Marty, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Favourite place to stay in Melbourne

TripAdvisor rating 4.5/5

sherilyn2019 15/06/2020 TripAdvisor review

Love staying at Quay West, staff are all super friendly and helpful, accommodation and facilities are great and you couldn't ask for a better location to get into the city, public transport and restaurants.

Thank you for the amazing review, we are so pleased we are your favorite place... we love it as well.

Excellent room

Customer review rating 4.7/5

Rob Couples - 13/06/2020 Confirmed reviews ALL

Very friendly and helpful staff

Dear Rob, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.7/5

Susan Couples - 10/06/2020 Confirmed reviews ALL

Lovely stay, James, Stephen and Jacqui were very lovely, the only complaint would be that the chocolate in the mini bar were 2 months past their use by date, and the lite beer was past their use by dates too, so we didn’t get to use the mini bar.

Dear Susan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent hotel!

Customer review rating 4.7/5

Tracey M. Solo - 08/06/2020 Confirmed reviews ALL

l had a great stay at Quay West Suites South Bank. Location, rooms and facilities are all excellent and the service given by your staff (as always) was friendly and efficient. Would definitely recommend this establishment.

Dear Tracey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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