Quay West Suites Melbourne 5 stars

Name: Quay West Suites Melbourne
Address: MELBOURNE, 3006, AUSTRALIA
Telephone: (+61)3/96936000
Rating: 4.7

Customer review rating 4.7/5 8,483 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

See on a map

+ 14 Services

Quay West Suites Melbourne

We want your stay to be great! Contact the hotel on +613 9693 6000 or contact me directly on Jackie.Porter@accor.com

Ms Jackie PORTER, Hotel Manager

Quay West is ideally located at Southbank & nestled in the Melbourne Arts Precinct. Adjacent to shops, restaurants and bars, next door to Hamer Hall & the National Gallery of Victoria, and a stroll to the sporting stadiums of Melbourne. With fully self-contained suites with balconies, it is perfect for an overnight stay or extended stays. Experience our mineral pool and steam room along with newly refurbished gym and spa. Enjoy the ambience of Jarrah Restaurant and Bar with outdoor terrace.

With its exceptional location, Quay West Suites Melbourne provides the ideal base for exploring Melbourne. Business guests are just a short distance away from Melbourne CBD, while guests looking to explore the best of Melbourne are within easy reach of Rod Laver Arena, the MCG, Myer Music Bowl, Crown casino, Federation Square, Melbourne Aquarium and Eureka Skydeck 88. This impressive Melbourne hotel is also within close proximity of a range of superb restaurants, bars, shops and pubic transport options.

Situated in Melbourne's Southbank - the city's vibrant waterfront hub - Quay West Suites Melbourne is surrounded by stylish restaurants, bars and attractions, such as Arts Centre Melbourne, Southgate, Crown Entertainment Complex and Eureka Skydeck 88.

Hotel extras

Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city
Stunning newly refurbished 15m magnesium pool with great health benefits
24-hour reception and in-room dining
Undercover parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking Paying
- Private indoor parking (Paying)
- Valet parking (Paying)
- Well-lit parking (Paying)
Reduced mobility rooms
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
TULLAMARINE Paying
Languages spoken at the hotel
- Chinese Mandarin
- German
- English
- Korean
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 10AM (Paying) Need your room as early as 10am on the day you arrive? Take advantage of this exclusive option and claim your room right away. Who said the day of travel should shorten your holiday?
- LATE CHECK-OUT UP TO 4PM (Paying) Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Dry cleaning / Ironing Paying
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna
Babysitting on request Paying

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

3 Meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

Express check-out
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Express check-out
Wi-Fi
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

- 100 parking spaces
- On site
- Parking opened 24/7
- Private
- Valet parking

Valet Parking (Extra)
- 100 parking spaces
- On site
- Parking opened 24/7
- Private
- Valet parking

1 Bar(s)
1 Restaurant(s)
- Buffet (Extra)
- Room service (Extra)

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)
- Buffet (Extra)
- Room service (Extra)

- Covered
- On site
- Sauna room
- Thermal Spa

15m Magnesium Pool & Spa
- Covered
- On site
Modern Gym & Steam Room
- Sauna room
- Thermal Spa

Babysitting on request

Babysitting on request

2 Meeting room(s)
Self service business center
Meeting rooms

2 Meeting room(s)
Business Center

Self service business center
Meeting rooms

- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- 107 non-smoking rooms
- 107 rooms
- 12 connecting rooms
- 26 floors
- Chinese Mandarin
- English
- German
- Korean
- Concierge
- Currency exchange
- Porter
- Safe deposit box at reception
- MEL (Extra)
- TULLAMARINE (Extra)

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
Hotel informations
- 107 non-smoking rooms
- 107 rooms
- 12 connecting rooms
- 26 floors
Languages spoken at the hotel
- Chinese Mandarin
- English
- German
- Korean
Services available at reception
- Concierge
- Currency exchange
- Porter
- Safe deposit box at reception
Shuttle (Extra)
- MEL (Extra)
- TULLAMARINE (Extra)

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

CITYBOUND : NATIONAL FLINDERS STREET

By plane
TULLAMARINE At 22km / 13.67 miles - Shuttle paying
By train
FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Views: City View *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

1 Bedroom Deluxe Apartment, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 560 sq ft
Views: River side *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

2 Bedroom 2 Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Floors 16 - 26, Balcony

Max. number of persons: 5
Area: From 90 m² / 969 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

2 Bedroom 2 Bathroom Superior Apartment, King & Queen, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 6
Area: From 88 m² / 947 sq ft
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

2 Bedroom 2 Bath Deluxe Apartment, River View, King & Queen, Floors 10 - 15, Kitchen, Balcony

Max. number of persons: 6
Area: From 88 m² / 947 sq ft
Views: River side *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Ironing board and flat-iron(...)

3 Bedroom 2 Bath Premium Apartment, 2 Queen & 1 King, Large Kitchen, Floors 16 - 26, Balcony

Max. number of persons: 7
Area: From 162 m² / 1744 sq ft
Views: Panorama view *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

JARRAH BAR AND TERRACE

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 128 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

Feeling welcome in times of adversity

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Pandemic raging and questions flooding into reception, “What does it mean? Where can I go? What happens next?” And Quay West staff calmly address everyone and continue to be warm, calm and welcoming. Only downside is feeling reluctant to leave when the time comes.

Friendly Stay

Cheryl Couples - 19/07/2021 Confirmed reviews ALL

Although it is a difficult time with Covid restrictions still enforced, our stay was handled with professionalism. As our stay was on a Sunday night and the Hotels dinner facilities were closed the receptionist booked us into a nearby restaurant for dinner, which was appreciated. It would be helpful if closure of the dinner facility for that night was stressed on check in as well as on the hotel website.

Dear cheryL, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location for our needs. Nice accom.

Anonymous Business - 17/07/2021 Confirmed reviews ALL

It was all very good and staff very accommodating.

Dear Leila, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lovely family holiday

Alissa Families - 14/07/2021 Confirmed reviews ALL

We had a great stay at Quay West with our 3 kids, the 2 bedroom apartment (which was two rooms together) was lovely and spacious. Great location close to everything Southbank. Kids loved the pool. Thanks!

Dear Alissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, very comfortable

Jill C. Couples - 13/07/2021 Confirmed reviews ALL

Thank you for the warm welcome and assistance with our EV

Dear Jill, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very pleasant stay

Greg Couples - 12/07/2021 Confirmed reviews ALL

Reception staff were friendly and efficient. The car park is a bit tight with plenty of opportunities to scrape the car if you're not careful. The hotel is very central to the southern end of Melbourne and there are plenty of restaurants within a quick walk (we had cocktails at the Martini Bar at the Westin and a great dinner at Lucy Liu). Our two-bedroom river view apartment was very comfortable and really quiet with no traffic noise. We'll very happily stay here again.

Dear Greg, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, Good stay

David B. Couples - 12/07/2021 Confirmed reviews ALL

Enjoyable again, car park access was difficult

Dear David, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent stay

Tania Couples - 12/07/2021 Confirmed reviews ALL

Great location, well appointed accommodation and excellent service from staff always.

Dear Tania, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Room was very comfortable and quiet, bliss.

Elizabeth M. Couples - 10/07/2021 Confirmed reviews ALL

We had tickets to see Tim Michen, at Hamer Hall which is right across the road. We didn't know when we booked - fabulous. When we asked at reception where Hamer Hall was the gentleman said " straight out the doors here, cross the road and you can enter by the stage door if you like". We like people with a sense of humour. All the staff we meet on our short stay were very helpful and professional. Quay West will be our preferred choice of hotel, next time we visit Melbourne.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good spot and lovely people

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Down for work and took wife and child

Dear Tim, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Melanie K. Families - 08/07/2021 Confirmed reviews ALL

Was hoping to have front on river view but didn’t think to request that so my fault. Thank you for the extra hour as meant boys could go to the gym area again. Was good flexible with this with Covid

Dear Melanie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great hotel

Adrian Families - 07/07/2021 Confirmed reviews ALL

Had a two bedroom apartment for one night. Hotel is in a great location. Breakfast was great. Staff were very friendly and helpful. Apartment was comfortable and well appointed. Only slight negative was the basement parking which is extremely tight.

Dear Adrian, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and fabulous city views

Wendy C. Families - 06/07/2021 Confirmed reviews ALL

The front desk staff were friendly and made us feel very welcome. Any request we had was quickly and efficiently accommodated.

Dear Wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Emma Families - 06/07/2021 Confirmed reviews ALL

Fantastic location, friendly staff, amazing room with a wonderful view and facilities. Thoroughly enjoyed our stay and plan to return for our next family getaway!

Dear Emma, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Professional

Margaret Families - 06/07/2021 Confirmed reviews ALL

Staff always friendly and helpful especially Malcolm at reception.

Dear Margie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent location. Fabulous views.

Kerry Families - 05/07/2021 Confirmed reviews ALL

I'm sure we would have enjoyed our stay anyway however being upgraded to the top floor was an absolute highlight. We were holidaying with 3 grandchildren so this made it an exciting and very special stay.

Dear Kerry, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

P. F. Families - 04/07/2021 Confirmed reviews ALL

All staff treated us like royals

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Sue E. Families - 04/07/2021 Confirmed reviews ALL

We appreciate staying at Quay West. Feels friendly and welcoming.

Dear Doug, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing Hotel

sevans646 Business - 04/04/2021 TripAdvisor review

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Thanks for the great review.

Great location Great view.

FamilyNTKG 30/03/2021 TripAdvisor review

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Thank you for the review, we appreciate it and are pleased you enjoyed your stay.

Our most recent 20 reviews

In partnership with TripAdvisor