Quay West Suites Melbourne 5 stars

I know we are in the middle of a pandemic but I missed the finishing touches this time. I do understand why it was different but a cheaper room rate or free room upgrade would have been appreciated No restaurant, mini bar, room service, valet parking and concierge. These are the main reasons I book and pay that little bit extra to stay at this property time and time again. Staff were great but maybe offering a free room upgrade or a complimentary bottle of wine or something to make up for the lack of experience would have gone a long way.

Overall we had a good stay! We new the restaurant wasn’t going to be open due to cOvid, we weren’t informed that the pool, spa & gym area would be closed also, we thought there also might be room service but there wasn’t so it was hard to go out and find a restaurant that was available The room was nice though. We would stay again once cOvid is over :)

Loved it.

very nice staff

Was a great stay , just a couple of things could be improved. The pool could be warmer, it was quite cold . Woolen blankets were dusty. The sofa bed needed warmer blankets . The entrance to car park was tight not alot of room for our vehicle to fit.

The three bedroom apartments are just lovely! The kitchen is fabulous and the living areas are perfect for a night in. I think it would be great to have some platters to serve and some extra utensils to support a night in but overall a fantastic stay. Thanks for the ice in the freezer, a nice touch for us

This was our first stay at the Quay West and we will definitely book again for our future city escapes. The quality of the accommodation and service is exceptional. The front desk staff, in particular James made us feel welcome during the whole stay. The rooms were clean and comfortable with the luxury touches you'd expect. The wonderful experience was a reminder that the tourism industry is ready to open and thrive once again.

We normally stay at Crown Metropol, but couldn't get in due to Covid-19 and thought an apartment with a balcony might be a great option as there were not many entertainment choices available in the city other than dinner! Location was so central and perfect and amenities better than expected - amazing comfy bed. The only thing I would have liked was a shower cap and hair dryer, but otherwise great. Service at front desk was friendly and genuine.

Normally with our Accor we receive complimentary drinks, due to Covid this was not arranged and we were advised to take a couple from the room mini bar instead. We took one drink each. After checkout, we were charged for these drinks. Apart from this, the room was very comfortable & we enjoyed our stay.

I always enjoy quay west thank you

Enjoyed our 2 night stay at quay west in Melbourne. The staff were helpful and very friendly. Loved our very spacious 3 bedroom apartment with an excellent city view.

Love staying at Quay West, staff are all super friendly and helpful, accommodation and facilities are great and you couldn't ask for a better location to get into the city, public transport and restaurants.

Very friendly and helpful staff

Lovely stay, James, Stephen and Jacqui were very lovely, the only complaint would be that the chocolate in the mini bar were 2 months past their use by date, and the lite beer was past their use by dates too, so we didn’t get to use the mini bar.

l had a great stay at Quay West Suites South Bank. Location, rooms and facilities are all excellent and the service given by your staff (as always) was friendly and efficient. Would definitely recommend this establishment.