Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 1,891 reviews

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Quay West Suites Melbourne - Image 1
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26 Southgate Avenue, Southbank, 3006 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and undercover secure parking

Our accommodation(s)

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • 3 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

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Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Telephone
Fax +61 3 9693 6099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,891 reviews

TripAdvisor Rating  4.6/5  1,534 reviews

Customer review rating 5.0/5

John K. M. Families - Confirmed reviews ALL

We feel so welcomed by the staff at Quay west. Thank you Malcolm, Joyce, Reece, James, Sea & Polly for your wonderful customer service. Sea makes a wonderful coffee at Breakfast! We are always made to feel so welcomed by Malcolm going above and beyond to make our stay & experience 10/10. A big thank you to Joyce for also making our stay so great!

Dear John, Thank you for sharing your delightful feedback regarding your recent stay at Quay West Suites Melbourne. We are thrilled to hear that our team members, particularly Malcolm, Joyce, Reece, James, Sea, and Polly, made such a positive impact on your experience. It is wonderful to know that you enjoyed the coffee prepared by Sea and felt welcomed throughout your stay. Your kind words will be shared with the team as they strive to provide exceptional service. We look forward to welcoming you back for another memorable stay. Best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Jo G. C. Families - Confirmed reviews ALL

The apartment was much better than the pictures, it was worth every cent staying here, the location, service, rooms and views were all outstanding. The staff were extremely friendly.

Dear Jo, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, views, and service. It is wonderful to know that the apartment exceeded your expectations. We appreciate your kind words about our friendly staff. Goodbye, Quay West Suites Melbourne

Customer review rating 3.0/5

Libby T. Families - Confirmed reviews ALL

I was disappointed as the stay was for my 16 year old birthday i had rung during the week to let know even though i had put in my booking notes. i was told something would be done for his special day on arrival in the room was nothing. When we booked in on the Sunday was also told only two staff on and the kitchen was no open. We have stayed many times before and my kids love this place but was disappointed that asking for something small for my sons special day was not able to be met

Dear Libby, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the oversight concerning your son's birthday celebration and understand how important special occasions are. It is regrettable that we were unable to provide the anticipated gesture to make his day memorable. Additionally, we acknowledge your disappointment with the Bar being closed on a Sunday, we do not trade on, and Sunday as advertised so we are sorry you were not aware at the time of booking. We appreciate your loyalty and hope to have the opportunity to welcome you and your family back in the future, ensuring a more satisfying experience. Kind regards, Quay West Suites Melbourne

Customer review rating 4.0/5

Ross W. Couples - Confirmed reviews ALL

We have been staying at Quay West for many years and have noticed the room we stayed in this year is showing its age a little. Just little things that add up to being noticeable.

Dear Ross, Thank you for your continued patronage and for sharing your observations regarding the condition of your room. We value your feedback and will take it into consideration as we strive to enhance our accommodations for all guests. Goodbye, and best regards, Quay West Suites Melbourne

Customer review rating 5.0/5

Garry T. Families - Confirmed reviews ALL

Excellent service, excellent location and excellent staff.. Would very highly recommend..

Dear Garry, Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you enjoyed our prime location and received excellent service from our dedicated staff. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Quay West Suites Melbourne

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Other web-users rate our hotel

  • 1,014 reviews 9.7/10 Location
  • 1,155 reviews 8.8/10 Room
  • 1,160 reviews 9.5/10 Service
  • 20 reviews 2.9/10 WiFi
  • 463 reviews 8.3/10 Comfort
  • 401 reviews 7.8/10 Breakfast
  • 329 reviews 8.8/10 Cleanliness
  • 296 reviews 8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.