Quay West Suites Melbourne 5 stars

We had a great stay, the location is perfect!

Hotel seems to have slipped a bit in service. No notepad or pen by the phone. No compendium showing where things are situated, how to work the dishwasher etc. Skirting was dirty, the whole room had marks on walls, carpets, etc.

We stayed for a couple of nights at both ends of a 10 day trip around Tasmania. The rooms were beautiful, breakfasts were wonderful and the location was excellent for walking around Hobart. Especially enjoyed the art tour .

Enjoyed the cleanliness and friendliness

We selected the hotel bc of a kitchen - but it was missing pots and a in a fridge there was only a single shelve and no basket. We asked FOUR times before some pots were delivered on a third day. Housekeepers entered the room despite "do not disturb" sign. The temperature settings on AC were not working. The location is good.

It was our first visit to the southern hemisphere, Australia, and to Melbourne. We are lazy and we tend to spend a lot of time at the hotel, so we really value the comfortableness of the hotel we stay at. Having stayed there this time, we are really really happy we chose your hotel. Very clean, things and furniture well organized and fashionable. The employees are kind and helpful. We really liked the large balcony too! Malcom at the front desk was extremely helpful too.

Great location very friendly and helpful staff would definitely stay again

My business partner and I are in the middle of launching our start up service in Melbourne and were quite demanding of your staff and they rose to the occasion, we are great full.

From reservations to reception to bar and restaurant, and housekeeping nothing was too much to ask and everything was about making my birthday celebration stay enjoyable.

Great location, very convenient for entertainment, gourmet foods experience, Melbourne culture exploring. Hotel staff are professional , friendly and helpful. overall I believe it is value for Money and Would recommend for family holiday or people Who love the city style vibrancy.

My first impression was excellent as Malcom at the front desk was courteous and professional. This set my stay off on the right foot.

Excellent, can’t find fault, had a wonderful time.

As always it is a handy spot to stay in Melbourne...as always we ask for our room to have two single beds in the second room..I phoned prior to confirm and they said yes it is noted...on arrival we have a double in both rooms...we tell reception, they say yes it is noted housekeeping must have missed it we will get it sorted. We go out come back approx. 4 hours later, still not done, we phone reception, we will get this sorted, a person comes up to make up the sofa bed, we say no it has to be two singles, they go away, then a duty manager comes with wine and soft drinks which was lovely and appreciated, then the guy comes back and says, that bed cant be split the sofa bed is already made up...well that's great having a kid sleeping in the common room meaning they are getting woken up when mum and day get up to have coffee in the morning...seriously I booked this room months in advance, checked the day prior, we are regular customers, we have another booking in March 2020 already made...honestly I just think you had run out of rooms that could be configured due to a large conference in town and because we were probably the last too check in then we got the short straw. So how was our stay....disappointing....please note we are not keyboard warriors we don't go to tripadvisor, facebook etc complaining, nor have we ever asked for a freebie...would just like to get what we asked for

From our check in, right through to our departure everything was as expected. Friendly and efficient staff made us feel at home. It is always a pleasure to stay at Quay West Suites, we will be back.

We were treated by James at reception, who has grea5 knowledge of the area. The 1 bedroom apartment was very roomy and was home away from home. We will definitely be staying here again.