Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.7/5 8,541 reviews

ALLSAFE approved hotel

Information message

Quay West Suites Melbourne
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+ 24 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover secure parking

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND:  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS:-37.820398, 144.96709

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

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ALL Rating 4.7/5

8,541 reviews

TripAdvisor Rating 4.5/5

1,463 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great birthday stay

Customer review rating 5.0/5

Dianne Couples - 12/01/2022 Confirmed reviews ALL

We stayed for two nights to celebrate my birthday recently and had a very relaxing and enjoyable time. We were very well looked after from checkin to checkout. Stephen was extra helpful and generous. A lovely stay.

Dear Dianne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great staff, location and rooms!

Customer review rating 5.0/5

Stuart M. Families - 10/01/2022 Confirmed reviews ALL

Staff were always friendly and helpful. Loved the rooms we had and helpful with a late check out.

Dear Stuart, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fabulous As Always!

Customer review rating 5.0/5

Anonymous Couples - 08/01/2022 Confirmed reviews ALL

Once again we had such an enjoyable stay (4 nights) Everything was perfect and the reception staff, Stephen in particular- along with Mitchel and James were very helpful with any requests we had. They do an amazing job and are a big part of what keeps us returning to this favorite hotel. Well done to all at Quay West Suites Melbourne.

Dear Leigh, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

We have stayed many times we love it

Customer review rating 4.5/5

Dianne J. Families - 04/01/2022 Confirmed reviews ALL

Great accommodation greeted very well nothing a problem enjoyed our stay

Dear Dianne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Stephen Zuideveld Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Excellent location.

Customer review rating 4.5/5

Carl Families - 03/01/2022 Confirmed reviews ALL

Front counter service was 10 out of 10 and got upgraded room without requesting it.

Dear Carl, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Stephen Zuideveld Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Enjoyable experience

Customer review rating 5.0/5

Paul D. Families - 02/01/2022 Confirmed reviews ALL

Fantastic apartment with plenty of space. Very quiet and enjoyed our stay.

Dear Paul D., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Stephen Zuideveld Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Perfect location. Gorgeous room and balcony. Great stay

Customer review rating 5.0/5

Janette A. Friends - 02/01/2022 Confirmed reviews ALL

The staff were welcoming and friendly. The rooms were clean with everything you needed. The bed and pillows was so comfortable like sleeping on a cloud. The location perfect - beautiful river walk, close to galleries, etc. Close to train station and tram stops, markets and shopping. Fantastic stay. Will come again.

Dear Janette A., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Stephen Zuideveld Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Great facilities in excellent location

Customer review rating 5.0/5

Yvie Families - 01/01/2022 Confirmed reviews ALL

We stayed with my elderly parents and infant twins and had a great time with everything melbourne has to offer right at our doorstep. A room upgrade to a 3 bedroom suite was so welcome so we each had our own bedroom. The lounge was vast with expansive river and city views and with 2 bathrooms a full kitchen and a laundry we had everything we needed for a fabulous stay.

Dear Gianluca A., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Stephen Zuideveld Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Great location, friendly staff and service.

Customer review rating 5.0/5

Christopher B. Families - 29/12/2021 Confirmed reviews ALL

Incredible 3 bed apartment. Service was excellent and staff were super helpful and friendly.

Dear Christopher B., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Excellent location. Delightful staff. Well equipped apartment with our own washing machine.

Customer review rating 4.5/5

Mia Couples - 28/12/2021 Confirmed reviews ALL

My husband and I just enjoyed a delightful 11-night stay at the Quay West Suites in Melbourne. We were originally given 1405 but asked to change as the view was somewhat restricted. We were moved to 1503 which was much lighter with the added bonus of good cross-ventilation (important in these times of Covid!). Furnishings were of a high standard, the bed was extremely comfortable, toiletries were good and we loved the fact that we had our own washing machine and dishwasher, plus a huge cupboard for storing suitcases and Christmas presents. The staff on the front desk were a delight, especially Stephen, James and Nathalie. Only negatives that I can think of were that the rinse aid light on the dishwasher was on when we arrived and the rinse aid was not replenished during our stay despite the fact that I twice asked for some. Also, the windows and balcony glass could use a clean. But those are small niggles and we will definitely stay here again as we enjoyed our stay immensely.

Dear Maria S., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Great place to stay

Customer review rating 5.0/5

Kaye Couples - 27/12/2021 Confirmed reviews ALL

We had a wonderful stay with Quay West - as always. It's in the best place with the best views. Love the room layout and the balcony. We wouldn't stay anywhere else.

Dear Kaye B., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Staff are fantastic always helpful and polite

Customer review rating 4.5/5

Tony M. Families - 26/12/2021 Confirmed reviews ALL

Stayed here many times over the years. Best part it’s always the same Excellent

Dear Tony, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, great balcony views and friendly staff.

Customer review rating 4.5/5

Bob J. Couples - 25/12/2021 Confirmed reviews ALL

As above

Dear Bob, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Another good stay

Customer review rating 4.0/5

Sarah Families - 22/12/2021 Confirmed reviews ALL

Always a great spot! Did notice a few things looking tired in the room - broken cord on the blinds, curtains off their hooks, glassware not matching

Dear Sarah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, great view

Customer review rating 5.0/5

Kj Families - 21/12/2021 Confirmed reviews ALL

Last minute decision to bring our family in to the city to check out Christmas in Melbourne. Had a lovely stay - river view room amazing, with Christmas lights visibile. Great location, close to Fed Square and Southbank. Great room. Will be back.

Dear Katie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Perfect Place to Stay

TripAdvisor rating 5.0/5

John I Business - 21/12/2021 TripAdvisor review

I have now been through two lockdowns in Melbourne and stayed at the Quay West Suites for many months during this time. The staff and the quality of the apartments are first class and made the lockdown almost enjoyable. Special mention to Jacki, Steven, James and Natalie for always being positive and providing an outstanding service. Great location on the River with close access to the City. thoroughly recommend this accommodation.

Thanks John, we are so pleased you enjoyed our hospitality, thank you for your comments regarding the team they will be thrilled when we share your feedback.

Outstanding staff, great location and easy access to Melbourne

Customer review rating 5.0/5

Denisek Couples - 16/12/2021 Confirmed reviews ALL

I have to start with the staff as we have travelled extensively in Australia and to lesser extent around the world and I can honestly say the staff at Quay West Suite Melbourne were the best we have encountered. Even behind the masks their smiles were engaging, their professionalism and helpful attitude was superior. From Stephen, Jacquie and the entire front desk - they could not do enough to help. The restaurant staff where we had an amazing breakfast were exceptional. We chose to book the Deluxe Suite River view as it had a full kitchen which was well equipped and a washing machine/tumble dryer as well. The view of the Yarra river at night was exceptional and the Christmas lights were an added bonus. The bed was super comfy and the choice of cushions a great idea. The bathroom toilet were soft and fluffy and the balcony was an added extra. We did not use the gym or pool but they looked to be good Staying in South Bank was fantastic - an easy walk over the river to the City centre and the abundance of restaurants in South Bank was useful. There were easy longer walks to the Botanical Garden, the MCG and the Rod Laver Stadium We paid for the undercover parking which was convenient although some of the twists and turns a little challenging at times. I have already recommended the hotel to friends and family and intend to give it the 5 star rating on TripAdvisor. We enjoyed our stay and will most certainly return.

Dear Denise, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Professional , friendly staff. Great amenities. Great location

Customer review rating 4.5/5

Joanne Solo - 13/12/2021 Confirmed reviews ALL

Very enjoyable. Good access to the NGV ( St Kilda Road and Fed Square ). Close to public transport to get about; in my case to South Melbourne. Covid has meant not all restaurants are open but still plenty to occupy my time.

Dear Joanne, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Loved our stay at Quay West Suites

TripAdvisor rating 5.0/5

Happymumof4 12/12/2021 TripAdvisor review

Couldn't be happier with 2 nights at Quay West Suites. Upgraded to a one bedroom apartment. Beautiful welcome on arrival. Bed was so comfy. Apartment was spotless. Awesome location. Highly recommended!

Thank you so much for the wonderful review, we are pleased you enjoyed the facilities.

Mini break

TripAdvisor rating 5.0/5

Sandra D 01/12/2021 TripAdvisor review

Lovely as usual, check in easy and all the staff are wonderful as so helpful. Apartments are lovely and very comfy beds. Every thing you need for a home away from home. Location is great, easy walk into the city

Thanks Sandra, we are so pleased your mini break was wonderful...

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