Name: Quay West Suites Melbourne
Address: MELBOURNE, 3006, AUSTRALIA
Telephone: (+61)3/96936000

Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 643 reviews

ALLSAFE approved hotel

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Description

Quay West Suites Melbourne

We want your stay to be great! Contact the hotel on +613 9693 6000 or contact me directly on Jackie.Porter@accor.com

Hotel Manager

Quay West is ideally located at Southbank overlooking the Yarra River. Adjacent to shops, restaurants and bars, next door to Hamer Hall & the National Gallery of Victoria, and a stroll to the sporting stadiums of Melbourne. Offering fully self-contained one, two and three bedroom apartments and all the services and facilities of a 5 star hotel. Experience our magnesium mineral pool and steam room along with modern gym and spa. Enjoy the ambience of Jarrah Restaurant and Bar with outdoor terrace.

With its exceptional location, Quay West Suites Melbourne provides the ideal base for exploring Melbourne. Business guests are just a short stroll from the Melbourne CBD, while guests looking to explore the best of Melbourne are within easy reach of Rod Laver Arena, the MCG, AAMI Stadium, Myer Music Bowl, Crown Casino, Federation Square, Melbourne Aquarium and Eureka Skydeck. This impressive Melbourne hotel is also within close proximity of a range of superb restaurants, bars, shops and public transport

Situated in Melbourne's Southbank - the city's vibrant waterfront hub - Quay West Suites Melbourne is surrounded by stylish restaurants, bars and attractions, such as Arts Centre Melbourne, Southgate and a stroll to the sporting stadiums of Melbourne.

Hotel extras

Feel reassured with access to AXA medical teleconsultation free of charge
Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city
Stunning 15m magnesium mineral pool with great health benefits
24-hour reception and in-room dining
Undercover secure parking

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

Telephone +61 3 9693 6000

+61 3 9693 6099

CITYBOUND: NATIONAL FLINDERS STREET

By plane
TULLAMARINE At 22km / 13.67 miles - Shuttle paying
By train
FLINDERS STREET At 0km / 0 miles

GPS:-37.820398, 144.96709

Hotel services

Check-in from 14h00 - Check out up to 11h00

In summary

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 559 sq ft
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 559 sq ft
Views: City View Note
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

1 Bedroom Deluxe Apartment, 1 King or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony

Max. number of persons: 3
Area: From 52 m² / 559 sq ft
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Max. number of persons: 3
Area: From 52 m² / 559 sq ft
Views: River side Note
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

2 Bedroom 2 Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Floors 16 - 26, Balcony

Max. number of persons: 5
Area: From 90 m² / 968 sq ft
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

2 Bedroom 2 Bathroom Superior Apartment, King & Queen, Floors 4 - 9, Kitchen, Balcony

Max. number of persons: 6
Area: From 88 m² / 947 sq ft
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

2 Bedroom 2 Bath Deluxe Apartment, River View, King & Queen, Floors 10 - 15, Kitchen, Balcony

Max. number of persons: 6
Area: From 88 m² / 947 sq ft
Views: River side Note
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

3 Bedroom 2 Bath Premium Apartment, 2 Queen & 1 King, Large Kitchen, Floors 16 - 26, Balcony

Max. number of persons: 7
Area: From 162 m² / 1743 sq ft
Views: Panorama view Note
Most of the accommodation: Balcony Note

*Subject to availability

Coffee/tea making facilities

Our guest reviews

Chris C. Business - 5/21/2022 Confirmed reviews ALL

It was good , as I expected it would be

Dear Chris, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

fantastic team

David C. Business - 5/20/2022 Confirmed reviews ALL

need review on functioning of equipement in apartments (cooking appliances, etc) but generally the pace is well equipped, well serviced and the front team are excellent.

Dear David, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay!

Bhh Solo - 5/20/2022 Confirmed reviews ALL

The perfect stay over location to enjoy Melbourne by day and by night. The very best of advantage point for a beautiful city skyline.

Dear Bernadette, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Perfect location and welcoming service

Kevin T. Business - 5/19/2022 Confirmed reviews ALL

I booked on Dayuse this time because the Accor site didn’t have availability , but usually it’s seamless and Jackie and the Team are always welcoming and providing touches to reward my membership

Dear Kevin, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nice Location

Nick Business - 5/19/2022 Confirmed reviews ALL

Always feels comfortable, a good spot.

Dear Nick, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Perfect in all ways!

Jane Solo - 5/18/2022 Confirmed reviews ALL

Wonderful upgrades, great view & location, personable service & lovely pool!

Dear Jane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Ann R. Couples - 5/18/2022 Confirmed reviews ALL

This was our second stay when visiting Melbourne. Great room, helpful staff and able to walk everywhere due to central location. Will definitely be back next time we are in Melbourne.

Dear Ann, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great Stay

Liz H. Couples - 5/18/2022 Confirmed reviews ALL

Proffesional, Helpful, QUIET!!!!!

Dear Liz, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

always enjoy Quay West

Philip M. Couples - 5/17/2022 Confirmed reviews ALL

Staying at Quay West is like coming home for my wife and myself.

Dear Philip, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Anonymous Couples - 5/17/2022 Confirmed reviews ALL

Great hotel. Lovely staff. Only complaint bed mattress and pillows were uncomfortable despite getting different pillows

Dear Joseph, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location

Wendy Couples - 5/16/2022 Confirmed reviews ALL

Friendly staff, very clean, great pool

Dear wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Awesome stay

Glenn Couples - 5/15/2022 Confirmed reviews ALL

We were upgraded to a magnificent room totally unexpected ,but very very grateful. Staff as always brilliant.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great staff and great location!

Sarah Families - 5/15/2022 Confirmed reviews ALL

We had such a wonderful stay. The staff were more than friendly and accommodating. My only issue was house keeping who rang the doorbell in the afternoon and stormed in without giving me a chance to open the door. Lucky my son wasn’t asleep because it would’ve woken him. The buffet breakfast was delicious and I loved that the chef/cook was able to cook to cater for my dietary requirements. The reception staff were brilliant!

Dear Sarah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, but not useful for a work stay

Rod S. Business - 5/14/2022 Confirmed reviews ALL

My wife and I stayed here for a week for business - we needed the internet daily, and despite the hotel staff asking *us* to liaise with their internet service provider (you'd think they wouldn't delegate tech support to their guests?) the WiFi was seldom reliable and excruciatingly slow - basically useless. Despite the internet providers efforts, no improvements. Upon check out, I mentioned this to the front desk staff when he asked me how my stay was. After telling him what I've described above, he said... "well, it's a really big building". Well, if you know the WiFi isn't going to work in such a "big building" then either fix it, or remove it as a feature of your stay. Other notes: The suite was spacious but basic. It felt old and past its prime. Facing the river, it's very loud on weekend nights. I wouldn't rebook here. Thanks.

Dear Rod, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Rod, we are sorry you experienced problems with the internet speed and the subsequent issues in dealing with the issue. Rod, I will personally follow up as the team should have assisted you with this further. Thank you for letting me know. The internet speed should be adequate to have several devices on line. I am going to test the suite in light of your comments. Thank you again for sharing your experience. Sincerely, Kind regards Jackie Porter General Manager 04…

AMAZING EXPERIENCE, AMAZING SERVICE!!

Sarah Families - 5/12/2022 Confirmed reviews ALL

From the very first moment I booked and touched base with the team, the service was amazing! It was our first trip to Melbourne and we let the Quay West team know this. Upon arrival we were greeted with a very unexpected upgrade and a special bottle of sparkling wine in the fridge. Everyone was AMAZING throughout our entire trip and the room was one of the best we have stayed in. The amenities, the room, the bed, the bathroom, the pool and restaurant was magic! Thank you Malcolm and the entire Quay West Team for making this one of our best holidays! We will be back!

Customer focussed

Shane Q. Business - 5/12/2022 Confirmed reviews ALL

Very attentive and helpful

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Favourite place to stay.

Perfect F. T. A. Couples - 5/12/2022 Confirmed reviews ALL

Friendly, helpful and efficient.

Dear Rosalee We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Mothers Day Disappointment

KymT5255 5/12/2022 TripAdvisor review

Travelled from interstate for Mothers Day weekend stay at Quay West Melbourne and discovered after checking out that when Couriers tried to deliver a Mothers Day basket of Flowers & Champagne sent by family members interstate, Quay West Reception refused to take the delivery and turned the Courier away without any attempt to contact us. Really cruel and poor form.

Thank you for the review, we so sorry that this took place, please let us know if there is something we can follow up for you. Any packages and flowers are accepted by reception if we have the name of the guest booking on file. In looking at your feedback we would only turn something away of we did not have the name on the booking. The team should have tried to contact the florist to verify the details if available. Please let me know if we can follow up,

Excellent rooms, great facilities and a wonderful breakfast

PlumberRoss 4/12/2022 TripAdvisor review

Situated just next to the Arts Centre, our room had amazing river, bridge and Cathedral views. Joins right onto Southbank with a very short walk to the Botanic Gardens- couldn't get a better location. Our room was a modern one bedroom apartment with a well appointed kitchen. The pool, steam room and gym were all top quality. Everything about our stay felt luxurious.

Thanks Ross, we are so pleased you enjoyed your stay.

Great location

shaynemillar 4/7/2022 TripAdvisor review

We enjoyed staying there. A little dated but the size of the bedroom and living room was fab. Bathroom was great too. Very clean and comfy. I know this isn’t something most people would comment on but the best lifts I have ever encountered

Thanks for the great review, l we appreciate it.

Our most recent 20 reviews

In partnership with TripAdvisor

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