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Quay West Suites Melbourne 5 stars

Customer review rating 4.7/5 8,332 reviews

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Quay West Suites Melbourne
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+ 26 Services

Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • Max. number of persons: 3
  • Area: From 52 / 560 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Suites

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Non contractual photo

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,332 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,457 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Always a great stay at Quay West Melbourne

Customer review rating 5.0/5

Sc Business - 08/05/2021 Confirmed reviews ALL

Reception very welcoming & friendly, super attentive

Dear Seona, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very nice

Customer review rating 5.0/5

Shane Business - 07/05/2021 Confirmed reviews ALL

It was pleasant. It would be great to get parking and room service restored. Maybe the covid restrictions are different for Geelong but the night before I stayed at Novotel in Geelong and they had both parking and room service. But my stay at Quay West was great and the room was fantastic.

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I missed you this stay! At this stage we are holding off with the valet parking however are looking at bringing room service back on line . Thank you for the feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Nice Hotel

Customer review rating 4.0/5

Lyle Business - 06/05/2021 Confirmed reviews ALL

Very pleasant stay. Staff were excellent.

Dear Lyle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
Customer review rating 4.5/5

Anonymous Business - 05/05/2021 Confirmed reviews ALL

It was good nothing else to say

Dear Gilda, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

What a place, what a view

Customer review rating 4.0/5

Peter M. Business - 03/05/2021 Confirmed reviews ALL

I have enjoyed two recent stays at Quay West apartments Southbank .... a very clean still contemporary spacious apartments (compared to some new cramped ones like the Sebels) a great location, but don't try to access from tram stop through arts precinct or across City Road its like a maze. Wonderful views and service, very clean. Only one disappointment being billed after departure for breakfasts which were inclusive, since sorted out with Jacqui. I appreciate the rooms allocated to me on my stays, I'd like to be back.

Dear Peter M., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

New favourite hotel in Melbourne!

Customer review rating 5.0/5

Melissa T. Couples - 03/05/2021 Confirmed reviews ALL

Can't fault. Lovely, welcoming staff. Check in & out a breeze. Fantastic location. Lovely, clean room.

Dear Mel, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

clean and friendly

Customer review rating 4.0/5

John P. Business - 02/05/2021 Confirmed reviews ALL

Business trip, location great.

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and excellent service

Customer review rating 5.0/5

Jeff Business - 02/05/2021 Confirmed reviews ALL

The team at Quay West are outstanding! Everyone is friendly and welcoming. What’s even better is they remember you!! The hotel is in a great location and centrally located to everything you need.

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and nice spacious rooms

Customer review rating 4.0/5

Shelly Couples - 02/05/2021 Confirmed reviews ALL

Pool is excellent Good size room with adequate facilities Bed too small, needs king beds Great breakfast

Dear Shelly, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Quality!

Customer review rating 5.0/5

Sue O. Families - 02/05/2021 Confirmed reviews ALL

Excellent Location for Southbank! Excellent Room! Excellent Staff! My sister and her husband's 51st Wedding Anniversary was made very special. Thank you!

Dear Susan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good location

Customer review rating 4.5/5

Anonymous Solo - 30/04/2021 Confirmed reviews ALL

Very satisfied

Dear Michael, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay as always

Customer review rating 4.0/5

Anna Friends - 29/04/2021 Confirmed reviews ALL

I stay at Quay West regularly and am always very well looked after. The team there are wonderful - and nothing is too much trouble. The rooms are spacious and clean, the breakfasts are delicious and the views of Melbourne spectacular. I would recommend staying at Quay West for business or pleasure

Dear Anna, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lovely Weekend Getaway

Customer review rating 4.5/5

Heather Couples - 29/04/2021 Confirmed reviews ALL

My husband and I chose the Quay West Apartments in Southbank for a lovely city getaway. Oh how wonderful it is to be able to come to the city. We did a lot of people watching...fans going to and returning from both the AFL and also the rugby. We had a lovely dinner at surrounding restaurants on each night, visited the Aquarium and participated in a little entertainment at Crown Casino. Our apartment was a lovely upgrade on what we booked and we overlooked the Yarra and had a city view. All the staff we encountered in the Apartments were friendly and helpful. We had a lovely stay and won't hesitate to recommend the Quay West. we will return again. thanks.

Dear Heather, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Weekend away

Customer review rating 4.0/5

Anonymous Couples - 28/04/2021 Confirmed reviews ALL

Nice place to stay, located to where we needed to be

Dear Scott, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and comfortable room with loads of space

Customer review rating 4.5/5

Michelle Couples - 28/04/2021 Confirmed reviews ALL

We had a two night stay - Saturday and Sunday night. Staff were friendly and helpful. Room was spacious and clean and well equiped.

Dear Michelle, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and facilities. Hidden Gem

Customer review rating 4.5/5

Toby Couples - 27/04/2021 Confirmed reviews ALL

In town for a theatre show. Was a bit hesitant at first as building looked a bit old but was pleasantly surprised as it was well maintained and extremely friendly staff. Good facilities and close to all Melbourne has to offer

Dear Toby, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, close to city centre, restaurants

Customer review rating 5.0/5

Debbie Couples - 26/04/2021 Confirmed reviews ALL

Comfortable and clean rooms, booked the balcony with river view and was very impressed.

Dear Debbie We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing staff and rooms

Customer review rating 4.0/5

Leah Solo - 26/04/2021 Confirmed reviews ALL

This stay turned into a mess for me with covid putting me into isolation and being sent for a test. The staff were so helpful with allowing me a late check out as was waiting 3 hours for the test. Only downside of my stay was there were works being done down stairs and the noise even from the 10th floor was unbearable. Not the hotels fault but I had to check the windows/doors were closed properly because it was so loud. Might be worth investing in double glazed windows? Not sure. That’s the only issues I had. Everything else was perfect as usual. Thanks so much for having me!

Dear Leah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. I am so sorry that you were disturbed, i am pleased we could assist with a later check out. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing Hotel

TripAdvisor rating 5.0/5

sevans646 Business - 04/04/2021 TripAdvisor review

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Thanks for the great review.

Great location Great view.

TripAdvisor rating 4.0/5

FamilyNTKG 30/03/2021 TripAdvisor review

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Thank you for the review, we appreciate it and are pleased you enjoyed your stay.

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