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Quay West Suites Melbourne 5 stars

Customer review rating 4.7/5 8,483 reviews

ALLSAFE approved hotel

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Quay West Suites Melbourne
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+ 14 Services

Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Reduced mobility rooms
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

JARRAH BAR AND TERRACE

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,483 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,456 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Feeling welcome in times of adversity

Customer review rating 5.0/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Pandemic raging and questions flooding into reception, “What does it mean? Where can I go? What happens next?” And Quay West staff calmly address everyone and continue to be warm, calm and welcoming. Only downside is feeling reluctant to leave when the time comes.

Friendly Stay

Customer review rating 4.5/5

Cheryl Couples - 19/07/2021 Confirmed reviews ALL

Although it is a difficult time with Covid restrictions still enforced, our stay was handled with professionalism. As our stay was on a Sunday night and the Hotels dinner facilities were closed the receptionist booked us into a nearby restaurant for dinner, which was appreciated. It would be helpful if closure of the dinner facility for that night was stressed on check in as well as on the hotel website.

Dear cheryL, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location for our needs. Nice accom.

Customer review rating 5.0/5

Anonymous Business - 17/07/2021 Confirmed reviews ALL

It was all very good and staff very accommodating.

Dear Leila, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lovely family holiday

Customer review rating 4.5/5

Alissa Families - 14/07/2021 Confirmed reviews ALL

We had a great stay at Quay West with our 3 kids, the 2 bedroom apartment (which was two rooms together) was lovely and spacious. Great location close to everything Southbank. Kids loved the pool. Thanks!

Dear Alissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, very comfortable

Customer review rating 4.5/5

Jill C. Couples - 13/07/2021 Confirmed reviews ALL

Thank you for the warm welcome and assistance with our EV

Dear Jill, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very pleasant stay

Customer review rating 5.0/5

Greg Couples - 12/07/2021 Confirmed reviews ALL

Reception staff were friendly and efficient. The car park is a bit tight with plenty of opportunities to scrape the car if you're not careful. The hotel is very central to the southern end of Melbourne and there are plenty of restaurants within a quick walk (we had cocktails at the Martini Bar at the Westin and a great dinner at Lucy Liu). Our two-bedroom river view apartment was very comfortable and really quiet with no traffic noise. We'll very happily stay here again.

Dear Greg, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, Good stay

Customer review rating 4.0/5

David B. Couples - 12/07/2021 Confirmed reviews ALL

Enjoyable again, car park access was difficult

Dear David, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent stay

Customer review rating 5.0/5

Tania Couples - 12/07/2021 Confirmed reviews ALL

Great location, well appointed accommodation and excellent service from staff always.

Dear Tania, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Room was very comfortable and quiet, bliss.

Customer review rating 4.5/5

Elizabeth M. Couples - 10/07/2021 Confirmed reviews ALL

We had tickets to see Tim Michen, at Hamer Hall which is right across the road. We didn't know when we booked - fabulous. When we asked at reception where Hamer Hall was the gentleman said " straight out the doors here, cross the road and you can enter by the stage door if you like". We like people with a sense of humour. All the staff we meet on our short stay were very helpful and professional. Quay West will be our preferred choice of hotel, next time we visit Melbourne.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good spot and lovely people

Customer review rating 4.5/5

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Down for work and took wife and child

Dear Tim, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.5/5

Melanie K. Families - 08/07/2021 Confirmed reviews ALL

Was hoping to have front on river view but didn’t think to request that so my fault. Thank you for the extra hour as meant boys could go to the gym area again. Was good flexible with this with Covid

Dear Melanie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great hotel

Customer review rating 4.5/5

Adrian Families - 07/07/2021 Confirmed reviews ALL

Had a two bedroom apartment for one night. Hotel is in a great location. Breakfast was great. Staff were very friendly and helpful. Apartment was comfortable and well appointed. Only slight negative was the basement parking which is extremely tight.

Dear Adrian, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location and fabulous city views

Customer review rating 5.0/5

Wendy C. Families - 06/07/2021 Confirmed reviews ALL

The front desk staff were friendly and made us feel very welcome. Any request we had was quickly and efficiently accommodated.

Dear Wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
Customer review rating 5.0/5

Emma Families - 06/07/2021 Confirmed reviews ALL

Fantastic location, friendly staff, amazing room with a wonderful view and facilities. Thoroughly enjoyed our stay and plan to return for our next family getaway!

Dear Emma, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Professional

Customer review rating 4.5/5

Margaret Families - 06/07/2021 Confirmed reviews ALL

Staff always friendly and helpful especially Malcolm at reception.

Dear Margie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent location. Fabulous views.

Customer review rating 5.0/5

Kerry Families - 05/07/2021 Confirmed reviews ALL

I'm sure we would have enjoyed our stay anyway however being upgraded to the top floor was an absolute highlight. We were holidaying with 3 grandchildren so this made it an exciting and very special stay.

Dear Kerry, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 5.0/5

P. F. Families - 04/07/2021 Confirmed reviews ALL

All staff treated us like royals

Dear Robert, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 5.0/5

Sue E. Families - 04/07/2021 Confirmed reviews ALL

We appreciate staying at Quay West. Feels friendly and welcoming.

Dear Doug, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing Hotel

TripAdvisor rating 5.0/5

sevans646 Business - 04/04/2021 TripAdvisor review

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Thanks for the great review.

Great location Great view.

TripAdvisor rating 4.0/5

FamilyNTKG 30/03/2021 TripAdvisor review

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Thank you for the review, we appreciate it and are pleased you enjoyed your stay.

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