Information message

Quay West Suites Melbourne 5 stars

Customer review rating 4.7/5 8,492 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Quay West Suites Melbourne
See on a map
+ 24 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover secure parking

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006 melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Hotel services

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • No room for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 100 non-smoking rooms
    • 26 floors
  • Languages spoken at the hotel
    • Swedish
    • English
    • Russian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • TULLAMARINE Additional charge
    • MEL Additional charge
  • Secure Self Parking Additional charge
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • 15m Magnesium Mineral Pool & Spa
    • Covered
    • On site
  • Modern Gym & Steam Room
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 128

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,492 reviews

TripAdvisor Rating 4.5/5

1,457 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfect Location easy to get to

Customer review rating 4.5/5

John B. M. Couples - 25/09/2021 Confirmed reviews ALL

Very Quite and relaxing Great Bed

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent location, super-friendly staff. Home away from home for almost three months in total.

Customer review rating 5.0/5

Andrzej B. Couples - 20/08/2021 Confirmed reviews ALL

W had a fantastic stay at Quay West. Our room felt more like a private apartment, right on the bank of Yarra river, close to all major attractions and public transportation. I suffered a hiking accident while in Australia and needed an operation. My wife and I spent approximately three months in total at Quay West. The staff was extremely helpful and accommodating, we felt like staying with a family. I highly recommend Quay West for location facilities and service alike.

Dear Andrzej, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Extended stay while our own apartment bathrooms in the same building were being refurbished.

Customer review rating 5.0/5

Pete S. Couples - 16/08/2021 Confirmed reviews ALL

The apartments are much nicer than usual hotel rooms and are adequately equipped. There was (by choice and Covid) limited housekeeping and the bar and restaurant were closed for most of our 80-day stay.

Dear Peter, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Top Hotel

Customer review rating 4.0/5

Pamela H. Couples - 08/08/2021 Confirmed reviews ALL

As usual a great stay was had at Quay West if you are contemplating staying at a top hotel and really wanting a great experience Quay West is the hotel for you

Dear Pamela, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.5/5

Kuncoro Couples - 08/08/2021 Confirmed reviews ALL

Very happy. Planning to come back again one day.

Dear Kuncoro, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
Customer review rating 3.0/5

Anonymous Friends - 07/08/2021 Confirmed reviews ALL

Still enjoyed my stay but with no room service or newspapers and now no breakfasts services are all disappearing. Staff are still exceptional.

Dear Ross, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Jackie Porter General Manager 04…

Friendly staff

Customer review rating 5.0/5

Graeme Couples - 01/08/2021 Confirmed reviews ALL

Pleasant check in and a nice room upgrade. Room was clean and spacious. Hotel is well situated.

Dear Graeme, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Feeling welcome in times of adversity

Customer review rating 5.0/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Pandemic raging and questions flooding into reception, “What does it mean? Where can I go? What happens next?” And Quay West staff calmly address everyone and continue to be warm, calm and welcoming. Only downside is feeling reluctant to leave when the time comes.

Dear Geoff, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Friendly Stay

Customer review rating 4.5/5

Cheryl Couples - 19/07/2021 Confirmed reviews ALL

Although it is a difficult time with Covid restrictions still enforced, our stay was handled with professionalism. As our stay was on a Sunday night and the Hotels dinner facilities were closed the receptionist booked us into a nearby restaurant for dinner, which was appreciated. It would be helpful if closure of the dinner facility for that night was stressed on check in as well as on the hotel website.

Dear cheryL, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location for our needs. Nice accom.

Customer review rating 5.0/5

Anonymous Business - 17/07/2021 Confirmed reviews ALL

It was all very good and staff very accommodating.

Dear Leila, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Lovely family holiday

Customer review rating 4.5/5

Alissa Families - 14/07/2021 Confirmed reviews ALL

We had a great stay at Quay West with our 3 kids, the 2 bedroom apartment (which was two rooms together) was lovely and spacious. Great location close to everything Southbank. Kids loved the pool. Thanks!

Dear Alissa, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, very comfortable

Customer review rating 4.5/5

Jill C. Couples - 13/07/2021 Confirmed reviews ALL

Thank you for the warm welcome and assistance with our EV

Dear Jill, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very pleasant stay

Customer review rating 5.0/5

Greg Couples - 12/07/2021 Confirmed reviews ALL

Reception staff were friendly and efficient. The car park is a bit tight with plenty of opportunities to scrape the car if you're not careful. The hotel is very central to the southern end of Melbourne and there are plenty of restaurants within a quick walk (we had cocktails at the Martini Bar at the Westin and a great dinner at Lucy Liu). Our two-bedroom river view apartment was very comfortable and really quiet with no traffic noise. We'll very happily stay here again.

Dear Greg, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, Good stay

Customer review rating 4.0/5

David B. Couples - 12/07/2021 Confirmed reviews ALL

Enjoyable again, car park access was difficult

Dear David, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent stay

Customer review rating 5.0/5

Tania Couples - 12/07/2021 Confirmed reviews ALL

Great location, well appointed accommodation and excellent service from staff always.

Dear Tania, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Room was very comfortable and quiet, bliss.

Customer review rating 4.5/5

Elizabeth M. Couples - 10/07/2021 Confirmed reviews ALL

We had tickets to see Tim Michen, at Hamer Hall which is right across the road. We didn't know when we booked - fabulous. When we asked at reception where Hamer Hall was the gentleman said " straight out the doors here, cross the road and you can enter by the stage door if you like". We like people with a sense of humour. All the staff we meet on our short stay were very helpful and professional. Quay West will be our preferred choice of hotel, next time we visit Melbourne.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good spot and lovely people

Customer review rating 4.5/5

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Down for work and took wife and child

Dear Tim, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Amazing Hotel

TripAdvisor rating 5.0/5

sevans646 Business - 04/04/2021 TripAdvisor review

From the moment you walk in you feel welcomed, the staff go beyond for you and all are very friendly and wonderful to chat with. The rooms are a good size the bed is comfortable. Breakfast downstairs is really good and the coffee is amazing. The pool and spa are very clean and relaxing. Will definitely be staying here again & again.

Thanks for the great review.

Great location Great view.

TripAdvisor rating 4.0/5

FamilyNTKG 30/03/2021 TripAdvisor review

Staff are friendly and welcoming. The pool, gym and spa are small but functional, with a beautiful and relaxing decor. The room was well appointed with everything you need. The views both day and night are great. Small balcony, but sufficient for a couple. The only negatives were room cleanliness upon arrival - a little dusty and a couple of large live moths in the linen. Maybe the room hadn't been used for some time. The noise and drone from nearby large exhaust fans at Southgate were noticeable at night. Light and power switches have faded somewhat, maybe due to sunlight, but the room and and hotel were in very good condition overall. An enjoyable place to stay in a great location.

Thank you for the review, we appreciate it and are pleased you enjoyed your stay.

Quay West Suites Review from Margie and Grant Wilson

TripAdvisor rating 4.0/5

margiewilson274 23/03/2021 TripAdvisor review

Enjoyed every minute. Great location and atmosphere. We will definitely book again. Weather was very pleasant and the accommodation excellent. The room and restaurants were superb and the staff friendly and obliging. Clean and very inviting.

Thanks Margie, we are so pleased you enjoyed your stay. T

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in melbourne