Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.4/5 1,501 reviews

Hyde Melbourne Place - Image 1
Hyde Melbourne Place - Image 2
Hyde Melbourne Place - Image 3
Hyde Melbourne Place - Image 4
130 RUSSELL STREET, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Cleo Rooftop Bar and award winning Marmelo Restaurant on-site

  • Each room enjoys operable windows, rain shower and Leif or Le Labo amenities

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

General Admission Plus

Photo out of - General Admission Plus

A little more room to move. A king bed, Jardan bear chair, window seating and side table in a room dressed in deep green, soft blue or warm caramel, with a walk-in rain shower and separate powder room.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Built for travelling together. Two single beds, Jardan bear chair, window seating and side table, finished in terrazzo and jarrah, with a walk-in rain shower and separate powder room.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Ease, by design. A king bed, Jardan bear chair and jarrah and terrazzo sideboard in our most accessible room.

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Where the city plays on. A king bed and walk-through rain shower, with a Jardan sofa and armchairs to settle into - warm, earthy tones that shift with the light from morning to last call.

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Our room for the long soak. A deep soaking tub positioned for urban views, king bed, Jardan armchair and window seating made for stretching time. Run the bath, watch the city, let the evening run long.

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Suite

Platinum Suite

Photo out of - Platinum Suite

Our suite designed for longer stays and making the room part of the occasion. Features a king bedroom, separate living and dining, private balcony with city views, deep soaking tub and rain shower - all set with richly layered, warm toned interiors.

  • Views:

    City View

  • Most of the accommodation:

    Balcony or Dining room / area or Additional living room / area

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

The full Hyde experience. Our private penthouse with a separate king bedroom, custom Jardan sofa, dining for ten, baby grand piano, deep soaking tub and rain shower. Made for stays that have their own story - and their own soundtrack.

  • Views:

    City View

  • Most of the accommodation:

    Balcony or Dining room / area or Additional living room / area

Max. number of persons
3
Area
From 136 m² / 1463 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Fax +610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • MELBOURNE AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 191 rooms
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • 191 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

5 Meeting rooms

Well-being

Fitness center

  • On site
  • Near the property
  • Enclosed outdoor parking
  • Public
  • One parking space
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 18.56 € 30 AUD Per day
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

MARMELO

Photo out of - MARMELO

Marmelo is Ross & Sunny Lusted's opulent take on Portugal and wood fired cooking, inspired by the small restaurants and bars of coastal Portugal and Spain where the markets, like Melbourne, are integral to the fabric of daily life.

Cooking style
Other cooking style
3000 Melbourne, Australia
Telephone +61 3 7035 2999

Marmelo is Ross & Sunny Lusted's opulent take on Portugal and wood fired cooking, inspired by the small restaurants and bars of coastal Portugal and Spain where the markets, like Melbourne, are integral to the fabric of daily life.

Beyond the DJ's booth, sink into plush lounge seating for late night snacks, extensive cocktail menu and wine list, cool vibes and DJ grooves.

Featuring top-of-the-line cardio machines, strength-training equipment, Reformer Pilates bed and a range of free weights, our fitness center caters to all workout preferences.

Celebrate in style and create everlasting memories imbued with elegance, sophistication, and indulgence. The hotel offers a holistic and truly unforgettable setting for your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,501 reviews

Customer review rating 2.5/5

Peter X. Families - Confirmed reviews ALL

Hi Peter, Thanks for taking the time to share your experience. While we are glad you liked our location, we are sorry to hear about the shower temperature issues; we appreciate your feedback and will pass it over to our facilities team for immediate scrutiny. Regarding the late check-out, it sure is understandable how that can be frustrating, and we apologise for the missing clarity - we deeply value the loyalty our ALL members, and our operational teams will definitely be made aware of this oversight. Take care, we thank you for staying with us and hope to see you back for an improved experience. Warm Regards, Hyde Melbourne Place

Customer review rating 4.5/5

Natalie R. Friends - Confirmed reviews ALL

Hi Natalie, Thanks so much for your lovely feedback! We're thrilled you enjoyed our beautiful hotel and found the location perfect for your city exploration. We hope to welcome you back soon for another great stay! Best regards, Hyde Melbourne Place

Customer review rating 5.0/5

Ashley R. Friends - Confirmed reviews ALL

Thank you so much for the gorgeous 10/10 review! We're absolutely delighted to hear you had such a delightful stay and would happily recommend us - that's music to our ears! We're especially pleased you enjoyed a great night's sleep (we do love being responsible for a little extra beauty sleep!), along with the room's vibe and our signature lobby scent. It's wonderful to know the little details helped make your two nights special. Thank you again for choosing to stay with us. We can't wait to welcome you back for another fabulous stay at Hyde! Warm regards, Zoie Team Hyde Melbourne Place

Customer review rating 5.0/5

Victor J. Business - Confirmed reviews ALL

Hi Victor, Thanks for your wonderful feedback! We're thrilled you enjoyed your stay and found the upgrade to the Platinum Suite to your liking. It’s great to hear that you found our dining options delightful and appreciated the hotel's modern aesthetics. We hope to welcome you back soon! Best wishes, Hyde Melbourne Place

Customer review rating 5.0/5

Bonnie K. Friends - Confirmed reviews ALL

Hi Bonnie, Thanks so much for your wonderful feedback! We're thrilled to hear you loved your room and enjoyed our amenities, including the rooftop bar and restaurant. We're glad to hear that our location made exploring the city easy for you and we can't wait to welcome you back! Best Wishes, Hyde Melbourne Place

Hi Peter, Thanks for taking the time to share your experience. While we are glad you liked our location, we are sorry to hear about the shower temperature issues; we appreciate your feedback and will pass it over to our facilities team for immediate scrutiny. Regarding the late check-out, it sure is understandable how that can be frustrating, and we apologise for the missing clarity - we deeply value the loyalty our ALL members, and our operational teams will definitely be made aware of this oversight. Take care, we thank you for staying with us and hope to see you back for an improved experience. Warm Regards, Hyde Melbourne Place

Customer review rating 4.5/5

Natalie R. Friends - Confirmed reviews ALL

Loved staying at Hyde Melbourne Place, it was the perfect location to explore the city and the hotel was beautiful.

Hi Natalie, Thanks so much for your lovely feedback! We're thrilled you enjoyed our beautiful hotel and found the location perfect for your city exploration. We hope to welcome you back soon for another great stay! Best regards, Hyde Melbourne Place

Customer review rating 5.0/5

Ashley R. Friends - Confirmed reviews ALL

Stayed for two nights and it was delightful. Would definitely recommend and I’d stay again

Thank you so much for the gorgeous 10/10 review! We're absolutely delighted to hear you had such a delightful stay and would happily recommend us - that's music to our ears! We're especially pleased you enjoyed a great night's sleep (we do love being responsible for a little extra beauty sleep!), along with the room's vibe and our signature lobby scent. It's wonderful to know the little details helped make your two nights special. Thank you again for choosing to stay with us. We can't wait to welcome you back for another fabulous stay at Hyde! Warm regards, Zoie Team Hyde Melbourne Place

Customer review rating 5.0/5

Victor J. Business - Confirmed reviews ALL

Great boutique hotel and was upgraded to the Platinum Suite. Dinner and breakfasts were great. Aesthetically pleasing modern hotel.

Hi Victor, Thanks for your wonderful feedback! We're thrilled you enjoyed your stay and found the upgrade to the Platinum Suite to your liking. It’s great to hear that you found our dining options delightful and appreciated the hotel's modern aesthetics. We hope to welcome you back soon! Best wishes, Hyde Melbourne Place

Customer review rating 5.0/5

Bonnie K. Friends - Confirmed reviews ALL

The room was fab, really cool colours and good mini bar options! Great technology inclusions in the room with amazing block out blinds! Love the restaurant and rooftop bar. Also located in a perfect spot to walk anywhere in the city.

Hi Bonnie, Thanks so much for your wonderful feedback! We're thrilled to hear you loved your room and enjoyed our amenities, including the rooftop bar and restaurant. We're glad to hear that our location made exploring the city easy for you and we can't wait to welcome you back! Best Wishes, Hyde Melbourne Place

Customer review rating 5.0/5

Kev W. Couples - Confirmed reviews ALL

Exceptional hotel and wonderful staff, The breakfast and coffee is first class. My hotel of choice now for Melbourne

Hello, Thank you so much for such an incredible review! We are absolute thrilled to hear that we have become your hotel of choice for your visits to Melbourne. It is wonderful to know that our team made such a great impression and that you enjoyed our breakfast offerings to start your day off! Thank you for your support, and we cannot wait to welcome you back on your next trip! Warm regards. Kye HYDE Melbourne Place

Customer review rating 3.5/5

Annemarie J. Business - Confirmed reviews ALL

Super cool fitout and a really great experience with your team but one or two things fell short. TV was glitching and cutting out every minute or so. Also, I loved the Pilates but the warm down class link was broken and led to a generic page and the yoga met smelt like dirty feet and could have used a clean. I only found out after my stay about the Fitness First partnership which would have been great to know about via the wellness part of the iPad. Thanks!

Hi Annemarie, Thanks for taking the time to share your thoughts! We're thrilled to hear you enjoyed your room and had a positive experience with our team. However, we're sorry to hear about the TV issues and the challenges with the Pilates warm down class link. We appreciate your feedback on the yoga space too, as cleanliness is very important to us. Also, we apologize for any confusion regarding our Fitness First partnership; we aim to make all wellness information easy to find, and thank you for your feedback. Thanks again for your valuable insights, and we hope to welcome you back soon! Best, Hyde Melbourne Place

Customer review rating 3.5/5

Justin H. Friends - Confirmed reviews ALL

> Great location. Hotel itself and bars are very nice. > Room quite small, but fine. > Shower nice, though no door is interesting. > Toilet needs a seal at bottom of door - NO privacy from noise/smells. > Sensor light under main bar is SUPER ANNOYING as it shines directly into your eyes from the bed - hard to get to sleep, and wakes person on that side of the bed up. > No water bottles, used to be an accor benefit > No room upgrade or mention of it

Hi Justin, Thanks for sharing your feedback with us! We're thrilled to hear you enjoyed our location and the ambiance of the hotel and bars. However, we are sorry to hear about the issues you faced in your room. We appreciate your comments on the shower design and the privacy concerns regarding the toilet. Your thoughts on the sensor light are noted, and we’ll certainly take them into consideration. Regarding the Accor benefits, we understand how disappointing it can be when expectations aren't met. While we strive to provide value to our guests, we appreciate your input as it helps us improve. Thanks again for your feedback, and we hope to welcome you back in the future! Best, Hyde Melbourne Place

Customer review rating 4.5/5

Kirk J. Couples - Confirmed reviews ALL

Stayed in King VIP Room. Staff were very friendly and helpful. Room was very nice. Close to all the city action such as restaurants and shopping

Thank you for the wonderful 9/10 review! We're so pleased you enjoyed your stay in our VIP King Room and that our team made such a positive impression. It's great to hear you loved the room, found everything clean and enjoyed being right in the heart of the city's restaurants and shopping. I'll be sure to pass your lovely feedback on to our Front Desk team – they'll be delighted! We look forward to welcoming you back for another fantastic stay! Zoie Team Hyde Melbourne Place

Customer review rating 5.0/5

Orton E. Business - Confirmed reviews ALL

The details this hotel puts in to ensure guests have all the essentials throughout their stay is appreciated, especially the Fitness First access. The hotel needs to improve wifi quality. I also noted the hotel manager was often in reception but didn't greet the guests like the rest of the staff which was awkward.

Hello, Thank you for sharing your thoughtful feedback with us. We are pleased to hear that our hotel design, in-room amenities, and complimentary Fitness First access catered so well to your corporate stay. At the same time, we apologize for the inconsistent Wi-Fi quality and the impression left by our management team in reception. Our leadership team is meant to set the standard for warm, attentive hospitality, and your feedback is a valuable reminder for our managers to actively engage with guests alongside our front desk team. We have also escalated the network stability to our IT team for review. Thank you for staying with us, and we hope to welcome you back for a seamless experience on your next trip. Warm regards, Kye HYDE Melbourne Place

Customer review rating 4.5/5

Marie P. Business - Confirmed reviews ALL

I really appreciate the fruit plate on the arrival. The room was stunning.

Hello, Thank you so much for taking the time to leave us a review! We are delighted to hear that you enjoyed a comfortable stay with us and that our welcome fruit plate was a thoughtful touch for your arrival. Knowing that you found your room stunning truly means a lot to our team. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! Warm regards, Kye HYDE Melbourne Place

Customer review rating 5.0/5

Jessica S. Business - Confirmed reviews ALL

Staff were friendly, warm and made me feel welcome. I loved having breakfast on the rooftop terrace and the options delicious. My room was a good size that it felt spacious, the bed was comfortable and i loved having a bath at the end of the day.

Hello, Thank you so much for taking the time to share your feedback! We are delighted to hear that our team made you feel so welcome and that you had such a comfortable stay. Having breakfast up on our rooftop terrace is truly one of the best ways to start the day in Melbourne, and we are thrilled you enjoyed the menu options. It is also wonderful to know you loved your spacious room and relaxed with a soak in the bath at the end of the day. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! Warm regards, Kye HYDE Melbourne Place

Customer review rating 5.0/5

Linda B. Families - Confirmed reviews ALL

It was a luxurious stay. My daughter really enjoyed the bath with the bath salts every evening after walking around the city a lot. I would've loved to have done the same if I hadn't broken one of my right toes days before the trip. The breakfast selections were nice. It was hard to pick one because they seemed so tasty. We did love the selections we chose. The location was great and close to the Tram, which made it easy to get around. My husband booked the hotel for us even though he wasn't able to join us this time around but we still got to meet up with relatives and it was easy for them to find the hotel.

Hello, Thank you so much for taking the time to share such a detailed and heartwarming review! We are absolute delighted to hear that you and your daughter had a fabulous stay with us. It is wonderful to know that you enjoyed our stylish rooms, centralised location, and breakfast selections at Cleo. We are especially pleased that our team could assist promptly with your balcony door and that your daughter loved unwinding with our signature bath salts each evening. We are so sorry to hear about your broken toe, but we hope you will be able to fully indulge in a relaxing bath on your next visit! Thank you for staying with us, and we look forward to welcoming you and your family back soon. Warm regards, Kye HYDE Melbourne Place

Customer review rating 4.0/5

Yingliang H. Business - Confirmed reviews ALL

The room was spacy, clean and comfortable, but neither wifi nor mobile data network was good in my room 808.

Hello, Thank you so much for taking the time to share your review! We are delighted to hear that you found our VIP King Soak room spacious, clean, and comfortable. However, we sincerely apologize for the connectivity issues you experienced with both Wi-Fi and mobile network coverage during your stay. Reliable connection is essential for our guests, and our IT team has been notified to investigate signal strength and Wi-Fi access points. Thank you for choosing HYDE Melbourne Place, and we look forward to welcoming you back for a seamless stay in the future! Warm regards, Kye HYDE Melbourne Place

Customer review rating 4.5/5

Caitlin R. Friends - Confirmed reviews ALL

The hotel is stunning, the room was clean and the bed was so comfortable I didn't want to check out. The only downside was the noise from the patrons at the bar across the street. Next time I'll ask for a room that overlooks the alley.

Hello, Thank you so much for your lovely review! We are delighted to hear that you enjoyed your stay with us! We appreciate your feedback regarding the noise from the bar across the street, as our vibrant location can occasionally bring lively city sounds. We have gone ahead and added a permanent note to your guest profile regarding your preference for a quieter room, ensuring our team will look after this for you automatically on your next visit. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! Warm regards, Kye HYDE Melbourne Place

Customer review rating 5.0/5

Leidy M. Business - Confirmed reviews ALL

Couldn’t fault the team @ Hyde From service, to cleanliness, location to room service! 10/10

Hello, Thank you so much for this glowing review! We are absolute thrilled to hear that we have become your new favorite stay in the city. Knowing that our team delivered perfection across every detail, from our service and cleanliness to our prime location and room service means everything to us. Thank you for choosing to stay with us, and we cannot wait to welcome you back for another perfect stay! Warm regards, Kye HYDE Melbourne Place

Customer review rating 2.5/5

Rebecca O. Friends - Confirmed reviews ALL

Our air conditioner made a loud rattling sound. It was so loud we had to turn it off to sleep. If I had thought about it, I would have asked to move rooms on Saturday. But I actually ended up in hospital on Sunday from an anaphylactic reaction. We went up to Cleo on Friday night for some food and drinks. It was busy but the concierge found us a seat. We were told to order on the QR code or someone would come around to take our order. We were not offered a physical menu. We looked at the QR code and the vast majority of the cocktails did not include ingredients and ALL of the food orders did not include any ingredients - let alone allergens. As someone who is allergic to eggs and nuts it was incredibly difficult to feel safe and secure enough to order from the venue and after 30 minutes of no one attending to us we left. This is not up to food safety legislation and puts you at incredible risk of injuring people and exposure to liability - and I should know as Food Safety Victoria gave me a phone call to investigate my anaphylactic reaction at a different venue.

Dear Rebecca, Thank you for sharing your feedback. We are very sorry to learn of your recent hospitalisation and hope you are recovering well. We sincerely apologise for the issues you experienced with the air conditioning and your experience at Cleo. Guest safety is our highest priority, and we understand how concerning it must have been to find limited allergen and ingredient information available when ordering. While we have strict allergen management procedures in place and take dietary requirements very seriously, we are urgently reviewing the QR code menu details and the accessibility of allergen information to ensure guests can make informed dining decisions with confidence. We appreciate you bringing these concerns to our attention and take your feedback very seriously. Should there be anything further we can assist with, please do not hesitate to reach out to us directly. Kind regards, Emma Pocklington Front Office Manager

Customer review rating 1.0/5

Regine L. Couples - Confirmed reviews ALL

Dear Management of Hyde Melbourne Place, I am writing to express my strong disappointment and request a refund/reimbursement for the excessive parking fees incurred during our recent stay at your hotel, which we checked out of today. This stay was meant to be a special anniversary getaway, but this entire parking situation deeply marred our experience. For a hotel of your standing, the lack of clarity and proactive service was extremely frustrating. Prior to our arrival, after seeing parking listed for AUD 30 a day on Expedia, I emailed to clarify the details. Desi from your team replied with the following (please refer to our earlier email below): "Regarding parking, reservations for parking spaces cannot be made directly through the hotel. overnight parking is available for $30 per car at 180 Russell Street. No reservation is required, and parking is subject to availability upon arrival." Based on the wording of this response, it was never communicated that the hotel had a direct validation arrangement or partnership in place. It sounded strictly like a recommendation to use a public car park. As a result, here is what transpired across our 3 nights stay: Night 1: We parked at 180 Russell Street Wilson Parking as directed, expecting the $30 rate, but ended up paying $90. Night 2: Because $90 was extraordinarily expensive, we tried to find a better option, but 180 Russell Street was completely full. We were forced to move our car to 222 Russell Street, paying $45. Night 3: We stuck with 222 Russell Street for convenience, which ended up costing us $101. Upon checking out today, the reception staff acknowledged the misunderstanding and offered us complimentary validation coupons to "make up" for all the parking fees we incurred over the past days. However, because we were parked at 222 Russell Street; having been turned away by the initial $90 cost and the full lot at 180 Russell; the validated coupon was completely unusable for us. Had your pre arrival email clearly explained how your validation system works rather than leaving us with incomplete information, we would not have suffered $236 in total out of pocket public parking fees or spent our anniversary dealing with parking logistics. Given these circumstances and the clear gap in pre arrival communication, I am requesting a fair refund/compensation for the parking expenses incurred. I look forward to your prompt response and resolution. Regards Regine

Hello, Thank you for taking the time to share your feedback with us. Firstly, please accept our apologies that the parking arrangements caused frustration during what should have been a special anniversary getaway. We certainly regret that this aspect of your stay did not meet your expectations. We have sent through a separate email to you Kind regards, Zoie Team Hyde Melbourne Place

Customer review rating 3.5/5

Sean M. Solo - Confirmed reviews ALL

I've stayed here a few times now. It's a nice hotel for a short city stay, but I wouldn't choose it if you want to stretch out a bit or need to work. Pros: - Well located - in the Paris end and very short walk to China Town, Swanston Street, all the main shopping centres etc. Excellent location for a city stay, with public transport also abundant nearby. - Modern rooms - good bathrooms, strong shower, comfy beds, modern lifts, well maintained etc. - Stylish - being new the building is fresh, a little funky and has a pleasant aesthetic. - Restaurants, bars, coffee in the building - from the ground up you don't have to go far for a decent meal or coffee. Room service quality is also very good. - Staff - all staff from reception to the in-house venues are very approachable, professional and customer-oriented. Comments: - It's hard to view this as a 5 star hotel to be honest. I'd say it's more akin to a solid 4.5 star hotel. - Rooms are on the small side - not much space to move around or store luggage etc. Rooms are not set up at all for work - small circular table wth a boucle chair. - The lobby is very small - it gets easily cramped and there's no pleasant places to sit inside while you wait for someone or an Uber etc. There's a tiny area but you're right next to the door and reception - there's effectively no lobby just a desk and the lift area. - The rooms are a bit dim, and the lights themselves are a little bit harsh - really sharp, glaring lights. I could never find a nice balance of lighting. It's strange for the lighting to be so dim but also harsh at the same time. - Brekky is a la carte, which is becoming more common, but sides or extra drinks aren't included even when your rate/status includes brekky. So you get one main plate plus one drink, anything else is extra. Either breakfast is included or it's not. Adding bacon or an extra coffee, for example, should be included IMO. - Both of my stays I've had issues with cleaning - i.e. been out all day and come back mid to late afternoon and not had my room cleaned, including with the clean my room hanger on. There doesn't seem to be a good system in place to come back if someone is busy/DND hanger is on etc. - Despite being new, the hotel is on the loud side - noise from corridors etc seems to seep in easily - not very disruptive but enough to be noticeable.

Hello, Thank you for taking the time to share such a detailed review following your repeat stays with us. We are delighted that you continue to enjoy our location, room design, and dining options, and we appreciate your generous compliments regarding our team. However, we offer our sincere apologies for the frustrating operational and design shortfalls you experienced, including missed daily room cleaning, noise, lighting, lobby space, room work setups, and breakfast package inclusions. Please be assured that these combined areas of feedback are being addressed directly with our leadership team as we work to refine our operational systems and guest comfort standards. Thank you for your valued loyalty to HYDE Melbourne Place, and if you would like to discuss your experience further or arrange your next stay, please feel free to reach out to me directly at me… Warm regards, Kye HYDE Melbourne Place

Customer review rating 5.0/5

Olha A. Solo - Confirmed reviews ALL

I had the best time at Hyde hotel last week. I am absolutely in love with my stylish dark tones room! Very convenient location right in the heart of the city. Highly recommend.

Hi Olha, Thank you for the glowing review. We're thrilled you fell in love with our moody interiors and city views. Hyde is all about bold design, vibrant energy, and unforgettable stays, so it's fantastic to know your experience captured just that. Thank you for the recommendation. We can't wait to welcome you back for another Melbourne city escape. Warm regards, Emma, Hyde Front Office Manager

Other web-users rate our hotel

  • 610 reviews 9.4/10 Location
  • 1,042 reviews 7.3/10 Room
  • 905 reviews 8/10 Service
  • 17 reviews 0.2/10 WiFi
  • 482 reviews 9/10 Vibe
  • 415 reviews 5.6/10 Comfort
  • 181 reviews 5.9/10 Cleanliness
  • 167 reviews 7/10 Breakfast

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