Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.4/5 820 reviews

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Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Cleo Rooftop Bar and award winning Marmelo Restaurant on-site

  • Each room enjoys operable windows, rain shower and Leif or Le Labo amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  820 reviews

Customer review rating 1.0/5

Jonas C. Solo - Confirmed reviews ALL

Unfortunately, my stay was very disappointing due to ongoing electrical issues throughout the hotel. During a 5-night stay, I was moved between 3 different rooms, which meant having to unpack and repack my belongings multiple times. This caused a great deal of inconvenience and made the experience far from pleasant. I was also advised by staff that a manager would contact me within a week or so regarding compensation for the disruption caused, however I have still not received any follow-up communication. I am quite disappointed by the lack of response and expected better customer service given the circumstances.

Dear Jonas, Thanks for taking the time to review your stay with us and we appreciate your feedback. A member of our Front Office Management team will contact you directly. Best Regards, Team HYDE Melbourne Place

Customer review rating 5.0/5

Lorenzo C. Couples - Confirmed reviews ALL

We had a wonderful and comfortable stay. Staff were extremely helpful and great to deal with.

Hello, Thank you for your kind words. We’re delighted to hear you had a wonderful and comfortable stay and that you enjoyed the design of our rooms. It’s especially lovely to know our team made such a positive impression with their helpful service. We truly appreciate your feedback and look forward to welcoming you back again soon. - Team HYDE Melbourne Place

Customer review rating 5.0/5

Audrey H. Families - Confirmed reviews ALL

I had a great stay at Hyde! I brought my mum for a one night stay for Mother’s Day and she was amazed at the hotel. She said it’s the nicest hotel she’s stayed at and loved the decor. It felt extremely luxurious. The staff were super friendly and accomodating. We didn’t have dinner at the hotel but wish that we did! Next time we stay we will definitely make a dinner reservation. Had a drink at the rooftop bar which was beautiful!

Hello, Thank you so much for your lovely review. We are delighted to hear that you and your mum had such a memorable Mother’s Day stay with us at HYDE. It is wonderful to know she loved the hotel and that you both enjoyed the atmosphere, thoughtful design, and warm service from our team. We are also so pleased you were able to enjoy drinks at Cleo. We will be sure to pass your kind words on to the team, and we would absolutely love to welcome you back again soon, hopefully next time for dinner as well. - Team HYDE Melbourne Place

Customer review rating 3.0/5

Jason M. Business - Confirmed reviews ALL

Not as enjoyable as my previous stay. I was on the 14th floor and noise from guests was excessive on 2 of the 3 nights until well after 12am

Dear Jason, Thanks for sharing your experience with us. We are sorry to hear that this stay has not meet your expectations. We have updated your profile notes to reflect your preferences if you do return to us. We hope we get the opportunity to welcome you back. - Team Hyde Melbourne Place

Customer review rating 4.5/5

Bruno P. Business - Confirmed reviews ALL

Love staying with you guys. Everyone knows me already, the staff is super friendly and genuinely tries their best to impress and take care of me.

Dear Bruno, Thank you for your lovely words about our amazing team. We will make sure to share this brilliant review. It is always a pleasure to have you with us, and we look forward to your return. -Team Hyde Melbourne Place

Other web-users rate our hotel

  • 417 reviews 9.4/10 Location
  • 703 reviews 7.4/10 Room
  • 590 reviews 7.9/10 Service
  • 13 reviews 0.6/10 WiFi
  • 353 reviews 9/10 Vibe
  • 304 reviews 5.7/10 Comfort
  • 295 reviews 7.6/10 Amenities
  • 127 reviews 6.6/10 Breakfast

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