Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.4/5 813 reviews

Hyde Melbourne Place - Image 1
Hyde Melbourne Place - Image 2
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130 RUSSELL STREET, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Cleo Rooftop Bar and award winning Marmelo Restaurant on-site

  • Each room enjoys operable windows, rain shower and Leif or Aesop amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Fax +610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  813 reviews

Customer review rating 4.5/5

Bruno P. Business - Confirmed reviews ALL

Love staying with you guys. Everyone knows me already, the staff is super friendly and genuinely tries their best to impress and take care of me.

Dear Bruno, Thank you for your lovely words about our amazing team. We will make sure to share this brilliant review. It is always a pleasure to have you with us, and we look forward to your return. -Team Hyde Melbourne Place

Customer review rating 4.0/5

Rosell F. Couples - Confirmed reviews ALL

The overall vibe is great. I really appreciate the small details, the contemporary feel, and the minimal yet bright design. However, what felt disconnected to me was the staff presence and the Welcome entrance to the space. There was a high volume of public traffic coming in and out of the restaurants, which detracted from the experience. If guests are paying a semi-premium for the experience, there should be a greater sense of a warmer welcome/seclusion?

Dear Rosell, Thanks for sharing about your experience with us. We are happy to hear that you enjoyed the Hyde energy. Your comments regarding the entrance to the property have been noted, as we are always trying to improve the guest's experience. We are sorry to hear this aspect of your stay fell short of expectations. We hope we get the opportunity to welcome you back to Hyde Melbourne Place. - Team Hyde Melbourne Place

Customer review rating 2.0/5

Graham W. Business - Confirmed reviews ALL

I've stayed at Hyde Melbourne a number of times and even after setting the AC to it's lowest temperature, it seems to turn off during the night making the room too warm and uncomfortable.

Dear Graham, Thanks for sharing about your experience with us. A member of our Front Office Management team will contact you shortly. -Team Hyde Melbourne Place

Customer review rating 1.5/5

Sinan E. Business - Confirmed reviews ALL

The hotel's location is great, and the staff is genuinely friendly and helpful. However, the central controller for the lights, AC, and curtains is overly complex and did not function properly. Attempting to adjust the temperature would unexpectedly open the curtains, and the AC simply wouldn't start. The system is completely counterintuitive, even as a engineer, it took me a while to decipher it, which was incredibly frustrating. The AC issues ultimately forced us to change rooms in the middle of the night because our original room became far too cold. The membership Wi-fi sign in never works for some reason. The standard Wi-fi connection speed was average. Additionally, there were a few service oversights. We weren't offered a welcome drink upon arrival. While that isn't a major issue on its own, I also don't believe we received a room upgrade in accordance with my membership tier, which added to the overall disappointment. The staff was friendly. The gentleman offered us free breakfast due to being forced to change the room at the middle of the night.

Hello, Thank you for taking the time to share your detailed feedback. I’m pleased to hear you enjoyed our central location and found our team friendly and helpful. That said, I’m very sorry for the frustration you experienced with the room control system and air conditioning. This is certainly not the intuitive or seamless experience we aim to provide. From your description and our internal review, it appears there was a malfunction affecting the system, and I regret that this led to such a disruptive room change during the night. I completely understand how inconvenient and uncomfortable that must have been. I also apologise for the issues you encountered with the Wi Fi connection, as well as the service oversights you mentioned regarding the welcome drink and membership benefits. While these may seem like smaller details individually, they are important parts of the overall guest experience, and we clearly missed the mark in your stay. I would like to clarify that you were upgraded to an Everyday Deluxe Room prior to arrival. However, I am sorry this was not clearly communicated at check in, as we understand how important it is for our members to feel their benefits are recognised and acknowledged. Regarding the welcome drink, this is available to members via the Accor app. I sincerely apologise that this was not explained to you on arrival, as our team should have ensured you were aware of how to access this benefit. I’m glad our team was able to assist on the night and offer breakfast as a gesture of goodwill, though I recognise this does not undo the inconvenience caused. Please rest assured that your feedback has been shared with our engineering and front office teams so we can address these issues and prevent similar situations in the future. We truly appreciate your comments and hope to have the opportunity to provide you with a much smoother and more comfortable stay next time. - Team HYDE Melbourne Place

Customer review rating 3.5/5

Reinbott A. Business - Confirmed reviews ALL

The room was smaller than anticipated and if I was sharing with someone, the bathroom/shower would not have been appropriate. The rooftop restaurant however was STUNNING. Front desk staff lovely.

Hello, Thank you for sharing your feedback. We appreciate your honest comments about the room size and bathroom layout. For guests travelling together, our Everyday Twin rooms are a great option as they offer more bathroom privacy and additional space. We are delighted to hear you enjoyed Cleo, it really is a highlight of the property. It is also wonderful to know our front desk team made a positive impression during your stay. We hope to welcome you back again soon and provide an even more comfortable experience next time. - Team HYDE Melbourne Place

Other web-users rate our hotel

  • 403 reviews 9.3/10 Location
  • 688 reviews 7.3/10 Room
  • 575 reviews 7.9/10 Service
  • 11 reviews 0.6/10 WiFi
  • 346 reviews 9/10 Vibe
  • 298 reviews 5.7/10 Comfort
  • 286 reviews 7.8/10 Amenities
  • 190 reviews 7.2/10 Food

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