Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.4/5 699 reviews

Hyde Melbourne Place - Image 1
Hyde Melbourne Place - Image 2
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130 RUSSELL STREET, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Cleo Rooftop Bar and award winning Marmelo Restaurant on-site

  • Each room enjoys operable windows, rain shower and Leif or Aesop amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Fax +610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  699 reviews

Customer review rating 3.5/5

Jake T. Solo - Confirmed reviews ALL

Fresh facilities that were a little bit too much about form over function

Dear Jake, Thanks for sharing about your experience with us. The sensor light is a safety feature that unfortunately cannot be turned off. We have noted your request for a room away from the lifts if you do decide to return to our property. Thank you for choosing Hyde Melbourne Place. -Team Hyde Melbourne Place

Customer review rating 3.5/5

Belinda D. Friends - Confirmed reviews ALL

Modern hotel in a great location. It was a girls weekend and we loved the rooftop restaurant, however, both times we went upstairs to the bar we were turned away due to it being at capacity. It would have been good to know when we checked in that we should book a table ahead. One of the rooms was faulty with lights turning on during the night every hour. The front reception did not care and was not sympathetic as to how scary that was thinking someone was in your room when the lights turned on at 2am in the morning.

Hello, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed the comfort of your stay, our modern design, and your time at the rooftop restaurant during your girls weekend. We sincerely apologise for the inconvenience you experienced with access to the rooftop bar. We understand how disappointing this would have been and appreciate your suggestion regarding clearer communication at check in. This is something we will be reviewing with our team to ensure guests can better plan their visit. We are also very sorry to hear about the issue with the lighting in your room and the way this was handled. We understand how unsettling that experience must have been, especially during the night, and this is certainly not the level of care we aim to provide. Please be assured your feedback has been taken seriously and shared with the relevant teams for immediate follow up. It was a pleasure assisting you during your stay, and we truly appreciate your understanding at the time. We hope to have the opportunity to welcome you back to HYDE for a more seamless and enjoyable experience. - Team HYDE Melbourne Place

Customer review rating 4.0/5

Brad S. Couples - Confirmed reviews ALL

Great location and unique styling which is appreciated. Slight delay in checking with the room not ready until 4.20pm. Reception team member provided a couple drink vouchers which was appreciated.

Hello, Thank you for your thoughtful feedback. We are so pleased you enjoyed our location and unique styling, it is great to know these elements stood out during your stay. We sincerely apologise for the delay with your room being ready and appreciate your patience on arrival. While we are glad our team was able to offer a small gesture in the meantime, we understand the importance of a seamless check in experience. Your comments have been shared with the team, and we hope to welcome you back to HYDE for an even smoother and more enjoyable stay next time. - Team HYDE Melbourne Place

Customer review rating 3.0/5

Jacqueline H. Business - Confirmed reviews ALL

I'm not sure if Hyde Melbourne Place is still going through teething issues since opening last year but since my first/previous stay in December, things came off a little sad. No free snacks anymore, welcome gift was the tiny chocolate bar that used to be free daily. Housekeeping missed things daily and requests put on my file were either ignored or taken to the extreme. Such as wanting the quilt left untucked from the bed... 3 nights I had everything including the bed sheet untucked, 2 nights they ignored it and tucked everything. Requested no sparkling water in mini fridge which kept appearing every time I took the still out. Milk... First 2 nights, replenished and then never again for the rest of the week. Another negative, compared to other hotel breakfasts which are buffets, the set menu at Cleo while delicious is quite boring by day 5. Also servings varied, sometimes there was a lot of side, hardly any side, a half piece of toast rather than full. It was odd but the wait staff were brilliant. Also the beds. I don't remember them being so hard last stay. There's absolutely no give. Lighting wise - please give your rooms a decent big light. I don't want to have to open the blinds while doing makeup or getting dressed just to see how I look. It's dreary. Positives - your reception staff are delightful. Charming, kind and always up for a chat. The two gentlemen, one works morning shift, the other afternoon shift and they're usually at the desk closest to the lifts were attentive, remembered me, kind and always had something nice to say or a relevant question. They're some of the best reception staff I've met. Location was super handy as I had an event at rydges around the corner but wanted the Accor perks. And your wait staff in Cleo are wonderful, kind and very good at their jobs. The coffee was also great too (had some atrocious coffee at the event I went to at rydges).

Thank you for taking the time to share such a detailed review following your return stay. While we’re pleased you enjoyed our convenient location and found our reception and Cleo teams to be warm, attentive, and memorable, we’re genuinely sorry to hear that several aspects of your experience did not meet expectations this time. Your feedback around housekeeping consistency, room setup preferences, minibar replenishment, and cleanliness has been noted with concern, as this is certainly not the standard we aim to deliver. We also appreciate your comments regarding the breakfast offering, room lighting, and bed comfort—these are valuable insights that will help guide improvements as we continue to refine the guest experience. It’s wonderful to hear your kind words about our front desk and restaurant teams, and we will be sure to pass this recognition along to them. Thank you again for your honest feedback. We truly hope to have the opportunity to restore your confidence in us on a future visit. These comments were placed on your preferences should you wish to return. - Team Hyde Melbourne Place

Customer review rating 3.0/5

Shanaya P. Couples - Confirmed reviews ALL

it was well located and the staff was lovely but the bath tub was in an inconvenient place and we could hear everything outside so we don’t think the room was sound proof

Hello, Thank you for sharing your feedback. We are so pleased you enjoyed our location and the warm service from our team, it truly means a lot to us. We appreciate your comments regarding the bathtub placement and sound levels. Guest comfort is very important to us, and we are sorry to hear these aspects impacted your stay. Your feedback has been shared with our team for review as we continuously look for ways to improve the guest experience. We hope to have the opportunity to welcome you back to HYDE Melbourne Place for a more seamless and restful stay. - Team HYDE Melbourne Place

Other web-users rate our hotel

  • 349 reviews 9.3/10 Location
  • 607 reviews 7.5/10 Room
  • 492 reviews 7.9/10 Service
  • 8 reviews 0/10 WiFi
  • 308 reviews 9.2/10 Vibe
  • 258 reviews 7.7/10 Amenities
  • 255 reviews 5.7/10 Comfort
  • 115 reviews 6.2/10 Breakfast

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