Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.4/5 855 reviews

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Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Cleo Rooftop Bar and award winning Marmelo Restaurant on-site

  • Each room enjoys operable windows, rain shower and Leif or Le Labo amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  855 reviews

Customer review rating 4.0/5

Georgia F. Families - Confirmed reviews ALL

Had an overall great experience - however the photos look nothing like the rooms in person. I thought I had booked a room with 2 double beds as there were 3 of us staying however upon check in and walking into the room there were only two single beds so we were left having to book an entirely new room costing us more than our original booking which was disappointing.

Dear Georgia, Thanks for taking time to share about your time with us. We are happy to hear you had a great experience. Regarding your feedback with the photos online of the rooms these comments have been shared with our marketing team. We thank you once again for staying, hopefully we have another opportunity to host you again in the future. -Team HYDE Melbourne Place

Customer review rating 4.5/5

Jeanette H. Couples - Confirmed reviews ALL

We were there for just one night but we just can't fault the staff both on reception during check in and check out, and the team on the Roof top Bar. Professional friendly and fun. The design is fabulous. The only downside is the lighting in the room. A common hotel problem I'm afraid. It made getting ready for an evening out rather challenging as it is almost impossible to apply makeup with the limited and poorly position lights.

Hello, Thank you for sharing your feedback with us. We are absolutely delighted to hear that our reception team and the rooftop bar staff made such a wonderful impression with their professional, friendly, and fun service! It is also fantastic to know you loved our fabulous design. We appreciate your honest feedback regarding the room lighting and the challenge it caused while getting ready. Lighting can indeed be tricky, and we are sharing your comments with our team as we continuously look for ways to improve the guest experience. We hope to welcome you back to HYDE Melbourne Place for another otherwise faultless stay soon. - Team HYDE Melbourne Place

Customer review rating 2.5/5

Megan A. Families - Confirmed reviews ALL

When we arrived our room wasn’t ready so we went upstairs to Cleo for a drink and somewhere to wait. I ended up needing to change my daughter’s nappy and asked if there was anywhere for me to do this. The hostess/waitress gestured to the floor of the disability bathroom and said “I’m sure you will make do”. I shouldn’t have to change my child on the dirty floor of a restroom. She is a person too and is entitled to some basic dignity and hygiene. The rooms are nice however be prepared to hear every noise coming from the street below and the rooftop restaurant/bar above. Overall okay stay

Hello, Thank you for taking the time to share your feedback. We are deeply concerned and incredibly sorry to hear about your experience upon arrival. Being told to use the floor of a restroom to change your daughter is completely unacceptable and does not reflect our standards of hospitality, hygiene, or basic respect. We are addressing this directly with our management and food and beverage teams to ensure it never happens again. We also appreciate your feedback regarding the sound levels from the street and the rooftop. We want to ensure your family's next experience is significantly better, so we invite you to contact us directly at me… so we can personally follow up with you. - Team HYDE Melbourne Place

Customer review rating 5.0/5

Ella C. Friends - Confirmed reviews ALL

We loved our stay, the rooms were comfortable, there were great options for dining and drinks, the location is perfect for a city getaway and the staff were great.

Hello, Thank you so much for the amazing review! We are thrilled to hear that you loved the atmosphere, found the rooms comfortable, and enjoyed our dining and drink options. It is wonderful to know our location provided the perfect city getaway for you. Our team looks forward to welcoming you back to HYDE Melbourne Place soon! - Team HYDE Melbourne Place

Customer review rating 5.0/5

Dominica L. Business - Confirmed reviews ALL

Really great service, staff are always kind and smiling And helpful no matter what. Hotel is cute in decor and in a great position in the city very close walk to best restaurants

Hello, Thank you so much for your gorgeous review! We are absolutely delighted to hear that you enjoyed the design, decor, and prime location. Our team works hard to ensure every guest feels well taken care of, so hearing that our staff was kind, smiling, and helpful means the world to us. We look forward to welcoming you back to HYDE Melbourne Place for another wonderful stay soon! - Team HYDE Melbourne Place

Other web-users rate our hotel

  • 441 reviews 9.3/10 Location
  • 726 reviews 7.3/10 Room
  • 609 reviews 7.9/10 Service
  • 14 reviews 0.6/10 WiFi
  • 371 reviews 9.1/10 Vibe
  • 314 reviews 5.6/10 Comfort
  • 306 reviews 7.4/10 Amenities
  • 131 reviews 6.4/10 Breakfast

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