Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.4/5 608 reviews

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Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Cleo Rooftop Bar and award winning Marmelo Restaurant on-site

  • Each room enjoys operable windows, rain shower and Leif or Aesop amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  608 reviews

Customer review rating 2.5/5

Les B. Couples - Confirmed reviews ALL

Hotel ok but fell short in too many areas. Rooms too dark. Furnishes too low. Internet and television didn’t work. Breakfast service poor on both mornings we had to chase down someone to place our order. When asked on check out how we enjoyed our stay we mentioned the internet/television issues and were made to feel that it was our problem because we hadn’t reported it.

Hello, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet expectations. It is disappointing to learn that many room features affected your comfort. I also apologise for the breakfast service you experienced and that you had difficulty finding a team member to assist you on both mornings. I am particularly sorry to hear how your concerns were addressed at check out. Regardless of when an issue is raised, our team should respond in a helpful and understanding way. Your feedback has been shared with the team so we can review these areas and improve the experience for our guests. - Team Hyde Melbourne Place

Customer review rating 2.5/5

John T. Business - Confirmed reviews ALL

Nice hotel however service was poor. It took 3 calls to arrange room service, i then cancelled only for it to turn up cold. Breakfast was disjointed, staff were confused and not organised.

Dear John, Thanks for sharing about your experience with us at Hyde Melbourne Place. We are sorry to hear that your stay did not live up to your expectations. We take constructive feedback seriously here and this has been passed on to the relevant departments. We thank you for choosing Hyde Melbourne Place and hope you will give us another chance in the future, -Team Hyde Melbourne Place

Customer review rating 4.5/5

Brooke R. Business - Confirmed reviews ALL

I enjoyed my stay at Hyde. The hotel is very well located and the rooms are beautifully designed and decorated. I would have preferred an extra mirror with better light for applying makeup.

Dear Brooke, Thanks for sharing your experience at Hyde Melbourne Place. We have just installed make up mirrors this week so they will be here for you next time you stay with us. Looking forward to welcoming you back to Hyde Melbourne Place. -Team Hyde Melbourne Place

Customer review rating 5.0/5

Ella G. R. O. Couples - Confirmed reviews ALL

Wowww such a beautiful place! Great staff and wonderful services and yes omg perfect location! 10/10 would recommend and definitely will be staying again

Hi there, Wow — thank you so much for the incredible review! We’re absolutely delighted to hear that you found the hotel super chic and comfy, and that it felt like a peaceful escape right in the heart of the city. That’s exactly the experience we hope to create for our guests. It’s wonderful to know our team, services, and location all made such a great impression — your 10/10 recommendation truly means the world to us! We’re so excited to hear you’ll be staying again. We also really appreciate your thoughtful feedback regarding plant-based milk options and in-room dental amenities. Suggestions like yours help us improve, and we’ll certainly share this with our team as we continue enhancing the guest experience. We can’t wait to welcome you back for another beautiful stay! The HYDE Melbourne Place Team

Customer review rating 5.0/5

Michael H. Business - Confirmed reviews ALL

Such a welcoming & high quality place to stay the night. Looks fantastic, service to match and and easy choice for my next trip.

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that you found us to be an “overlooked gem” in the city. It means a great deal to know you enjoyed both the welcoming atmosphere and the high quality of your stay. Our team takes pride in creating a fantastic experience from the moment our guests arrive, so your kind words about our service truly make our day. We’re thrilled to hear we’ll be your easy choice for your next trip, and we can’t wait to welcome you back! The HYDE Melbourne Place Team

Other web-users rate our hotel

  • 314 reviews 9.2/10 Location
  • 550 reviews 7.5/10 Room
  • 444 reviews 8/10 Service
  • 7 reviews 0/10 WiFi
  • 278 reviews 9.2/10 Vibe
  • 238 reviews 7.7/10 Amenities
  • 236 reviews 5.5/10 Comfort
  • 107 reviews 6.2/10 Breakfast

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