Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.3/5 351 reviews

Hyde Melbourne Place - Image 1
Hyde Melbourne Place - Image 2
Hyde Melbourne Place - Image 3
Hyde Melbourne Place - Image 4
130 RUSSELL STREET, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Complimentary curated in-room treats (excluding alcohol)

  • Each room enjoys operable windows, rain shower and Leif or Aesop amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Telephone
Fax +610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  351 reviews

Customer review rating 4.5/5

Siobhan M. Families - Confirmed reviews ALL

Staff were excellent, friendly & welcoming Room was not serviced one day which was disappointing Good location

Hello, Thank you for your feedback. I am very glad to hear that our team made you feel welcome. I am sorry that your room was not serviced one day, and I understand how disappointing that can be. We will follow up with our team to prevent this in the future. We appreciate your comments and hope to welcome you back again. - Team Hyde Melbourne Place

Customer review rating 1.5/5

Mitchell P. Business - Confirmed reviews ALL

Poor experience bars were over crowded and unable to get a spot to have a drink. Also some how some managed to gain access to my room whilst I was asleep very poor experience at this hotel. Reception area poorly designed it is over crowded and although staff were great there were not enough of them.

Customer review rating 2.0/5

Halyna O. Couples - Confirmed reviews ALL

We found the street noise very loud in our room. Surprising being a new build. Bar unavailable for the two nights we were there without us being advised before or at check in. Rooftop closed. Staff were friendly though. Although took 3 requests and over an hour to have ice delivered to our room.

Hi Halyna, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am truly sorry to hear that your experience fell short of expectations, particularly during a trip intended for a relaxing stay. I sincerely apologise for the disturbance caused by street noise in your room. We understand how important a quiet environment is, and it’s disappointing to learn this impacted your rest. I’m also very sorry that our bar and rooftop were unavailable during your stay and that this was not communicated prior to arrival or at check-in. You should always be informed of any service closures in advance, and we regret that this was not the case. While I’m glad to hear you found our team friendly, the delay in having ice delivered—despite multiple requests—falls far below the level of service we aim to provide. Please accept our apologies for this inconvenience. Your comments regarding the overall experience and your intention not to return are taken very seriously. We will review the issues you raised with the appropriate teams to ensure they are addressed and prevented in future. Thank you again for your feedback and for your loyalty as a Classic ALL member. We hope you might consider giving us another opportunity to provide you with a much-improved experience. - The HYDE Melbourne Place Team

Customer review rating 5.0/5

Louise P. Couples - Confirmed reviews ALL

Had a great stay at Hyde Melbourne. The staff were amazing, the mini bar is FREE

Hi Louise, Thank you so much for sharing your wonderful review and for rating your stay a perfect 100/100! We’re thrilled to hear you had an amazing time at Hyde Melbourne. It’s fantastic to know that our team made such a positive impression and that you enjoyed the complimentary minibar—our little way of making your stay feel extra special. We’re also delighted that you loved the breakfast, cleanliness, and overall comfort of your accommodation. We appreciate your feedback regarding the WiFi speed. Please rest assured that we are actively working on improving our connection performance to ensure a smoother experience during future stays. We’re so pleased to hear you would recommend us with a perfect 10/10, and we hope to have the pleasure of welcoming you back for another great stay soon. - The HYDE Melbourne Place Team

Customer review rating 3.0/5

Jennifer P. Friends - Confirmed reviews ALL

Arrived early for an afternoon check in. Morning shift team didn't look like they wanted to be there. Was not helpful in finding somewhere to have a coffee/breakast and work. Went to restaurant and asked if I could have a coffee, small breakfast and was told it was buffet only. Again, not helpful. Ended up going across the road to the QT who were extremely accommodating and went over and above despite not being a hotel guest. I ended up having breakfast, lunch and drinks there while I worked and had meetings before checking in to Hyde that evening. Check-in in the evening was ok. Busy although the receptionist was very friendly and more helpful. Ended up booking 3 nights at the Ritz before flying out of Melb as I knew I'd be guaranteed better service and experience, as a preferred partner of Amex Travel.

Hi there, thank you for sharing your experience with us. We’re really sorry to hear that your arrival didn’t get off to the right start. Our morning team should have been more welcoming and helpful, and it’s disappointing to hear we fell short — especially when you were just looking for somewhere to relax, work, and enjoy a simple breakfast. We’re also sorry the restaurant team didn’t offer any alternatives beyond the buffet. That’s not the level of service we want to provide, and we appreciate you bringing it to our attention so we can follow up with the team. It’s great to hear that your evening check-in was a better experience, but we completely understand why you chose to stay elsewhere for the rest of your trip. Your comfort and service expectations matter, and we’re sorry we didn’t meet them this time. Thank you again for your feedback — it genuinely helps us improve. We hope we’ll have the opportunity to welcome you back in the future and give you the experience you should have received from the start. - Team Hyde Melbourne Place

Other web-users rate our hotel

  • 208 reviews 9/10 Location
  • 386 reviews 7.4/10 Room
  • 314 reviews 7.8/10 Service
  • 5 reviews 0/10 WiFi
  • 193 reviews 8.8/10 Vibe
  • 178 reviews 5.7/10 Comfort
  • 111 reviews 7.2/10 Food
  • 63 reviews 6.3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.