Hyde Melbourne Place 5 stars

Customer review rating (ALL Rating) 4.3/5 359 reviews

Hyde Melbourne Place - Image 1
Hyde Melbourne Place - Image 2
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130 RUSSELL STREET, 3000 MELBOURNE, Australia

Description

Hotel extras

  • A layered precinct bound together by urban lifestyle accommodation and exemplary dining

  • Located in the heart of the city

  • 191 Intuitive and comfortable guest rooms, designed for a restful night's sleep

  • Complimentary curated in-room treats (excluding alcohol)

  • Each room enjoys operable windows, rain shower and Leif or Aesop amenities

Our accommodation(s)

Hotel location

Hyde Melbourne Place

130 RUSSELL STREET
3000 MELBOURNE
Australia

GPS:-37.813279, 144.968514

Telephone
Fax +610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  359 reviews

Customer review rating 4.5/5

Geoffrey A. Families - Confirmed reviews ALL

Apart from not being able to checkin until well after 2 pm and no bar or restaurant being open on a Sunday the remainder of the stay was good.

Hello, Thank you for sharing your feedback. We are sorry that your check in was delayed and that our bar and restaurant were not open on Sunday. We completely understand how that could affect your experience. We are thrilled to let you know that our rooftop restaurant Cleo is launching this weekend and will be open seven days a week, so there will always be a dining option at the hotel. We would love to welcome you back soon for an even more seamless and enjoyable stay. - Team Hyde Melbourne Place

Customer review rating 5.0/5

Josh J. Friends - Confirmed reviews ALL

Love the location of Melbourne Place and the design is fantastic. Comfortable rooms and the onsite venues are amazing.

Hello, Thank you for your lovely feedback. We are so glad you enjoyed our location and design, and that your room felt comfortable throughout your stay. It is great to hear that you loved the onsite venues too. We hope to welcome you back again soon. - Team Hyde Melbourne Place

Customer review rating 1.0/5

Pia N. Families - Confirmed reviews ALL

There was a mixup at check in which resulted in an extremely dissatisfying stay all round.

Thank you for sharing your feedback with us. We’re very sorry to hear that your stay began with a check-in mix-up and that the issues that followed left you disappointed. We will reach out to you separately so we can get to the bottom of what happened and try to make it up to you. The condition of our hallways, the housekeeping inconsistencies, and the noise concerns you experienced are not reflective of the standards we strive to maintain. We also regret that the internet connection did not meet your expectations. Please know that we are actively reviewing these areas with our team to ensure improvements are made promptly. We truly appreciate you taking the time to bring these matters to our attention, as it helps us identify where we need to do better. We hope you’ll consider giving us another opportunity in the future to provide the smooth, comfortable experience you should expect from us. - Team Hyde Melbourne Place

Customer review rating 2.0/5

Kou K. C. Couples - Confirmed reviews ALL

The frontdesk staff was excellent. As well as the design of the room was great. However here are the things made the experience bad. 1. No welcome amenities as diamond member. When we entered the room there was no welcome amenities and we went downstairs to ask for it, the experience coordinator was telling us what do you want us to give you, in a passive aggressive way. 2. Can't use welcome drinks vouchers. The restaurant and Bar was closed on the Sunday and Monday, hence we can't redeem the welcome drinks. 3. Poor Breakfast experience. As the rooftop bar is under construction, the breakfast has moved to the restaurant downstairs, but the selection of food was minimal worse than any 3 stars hotel. And when I asked for a pan fried egg white, the chief refused to make it and claim she doesn't not have the tool to separate the egg yolk and egg white. We had to asked the waitor 3 times to the chief to make the white egg got us at the end. This should not happen at the 5 star hotel

Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our front desk team excellent and enjoyed the design of your room. However, we are truly sorry that several aspects of your stay fell short of the service and standards we aim to provide, especially for our valued Diamond members. We sincerely apologise for the lack of welcome amenities upon arrival and for the way the situation was handled when you enquired. This is not the level of hospitality we expect from our team, and we will be addressing this internally to ensure our guests always feel appreciated and respected. We also regret that you were unable to redeem your welcome drink vouchers due to venue closures. We understand how disappointing this must have been, and we will review our processes to ensure clearer communication and alternative options are provided when outlets are unavailable. Your breakfast experience is particularly concerning. The limited selection and the difficulty in accommodating a simple dietary request are far below our standards. This should never occur in a 5-star environment, and your feedback is being shared with our culinary team for immediate improvement and retraining where necessary. We truly appreciate your detailed feedback—it helps us identify where we need to improve. While we're disappointed that your stay did not reflect the quality you should expect, we hope you’ll give us another opportunity to restore your confidence and deliver a much better experience in the future. - Team Hyde Melbourne Place

Customer review rating 5.0/5

Merilyn M. Couples - Confirmed reviews ALL

Great location , fabulous, cleverly designed room

Hello, Thank you for providing us with your review! We are glad you enjoyed the design of our rooms along with the convenient location! We hope to welcome you back to Hyde Melbourne Place soon. - Team Hyde Melbourne Place

Other web-users rate our hotel

  • 208 reviews 9/10 Location
  • 386 reviews 7.4/10 Room
  • 314 reviews 7.8/10 Service
  • 5 reviews 0/10 WiFi
  • 193 reviews 8.8/10 Vibe
  • 178 reviews 5.7/10 Comfort
  • 111 reviews 7.2/10 Food
  • 63 reviews 6.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.