A great stay thanks to the beautiful hotel and lovely staff- Irish bloke at the front desk was wonderful.

The hotel is gorgeous. The staff were great and I would most definitely make this your base to stay when in Melbourne. So convenient to everywhere.

Our stay was wonderful right from the first greeting at reception. The staff throughout our four night stay were very helpful and friendly. This hotel is modern and has some style! Our room (912) was on the 9th floor and had a cool city view. The room was equipped with everything you’d expect and the bed very comfortable. The electronics, switches etc take a bit of getting use to and the low mood lighting was a nice touch. We didn’t eat at the hotel but had drinks at the stunning rooftop bar/restaurant. The Hyde is located in a top location for exploring and in close proximity to loads of restaurants including the multiple choices in Chinatown. We recommend and would definitely stay again!

Overall great stay, and I would return however when cleaning my room, the cleaners threw out my prescription medication that was sitting on my bedside table. While they evidentially found my medication however I was concerned that they would just take medication without thinking. Given I needed this medication their due diligence I felt lack. I had to go and purchase more, I feel while I was understand there was not compensation for really care for what had happened.

Great location, excellent rooftop bar, comfortable and quiet rooms. My only negative feedback is that i found the lights very tricky to navigate. I had a light on in particular that I couldn't find a switch for, which resulted in poor sleep

Well located and lovely staff, unfortunately the room was very noisy both in the inside hall and we could hear the street noise. The air-conditioner unfortunately wasn’t working properly

A great experience! Very modern and a great vibe. Highly recommend.

While I had anticipated an enjoyable experience, several operational issues significantly impacted my comfort. Excessive Nighttime Noise: There was substantial noise disruption throughout the night, which made it very difficult to get adequate rest. Delayed Room Service: When ordering room service, the order took roughly 90 minutes to arrive, which is far beyond an acceptable timeframe for a dining service of this standard. Very Late Housekeeping: Housekeeping did not attend to the room or change the bed linen until approximately 5:00 PM. Having servicing occur that late in the afternoon is disruptive and compromises guest privacy and relaxation. A restful environment, timely dining, and standard housekeeping schedules are fundamental expectations, none of which were met during this visit. I hope this feedback helps you address these service bottlenecks, and I would appreciate hearing what steps you are taking to resolve these issues.

I had a very disappointing experience during my stay at this hotel. On the first day, I provided the front desk staff with the correct passport and personal information matching my reservation. However, I was assigned the wrong room type. I had booked a Deluxe Room, but was given a Standard Everyday Room instead. Additionally, although my reservation was for three nights, the staff initially checked me in for only two nights. After entering the room, I checked my booking confirmation email and verified that my reservation was indeed for three nights. I went back downstairs to the front desk to have this corrected. The staff updated my stay to three nights but still failed to notice that I had been assigned the wrong room type. I specifically asked the staff to double-check whether the room type was correct, and they assured me for the second time that everything was correct. However, after returning to my room and checking again, I was absolutely certain that I had been given the wrong room type. I had to go downstairs to the front desk for a third time before the staff finally acknowledged that they had indeed assigned me the wrong room. The entire experience was extremely frustrating and disappointing. By that point, we had already settled into the room and did not want to go through the hassle of packing up our belongings and moving to another room. As a result, we ended up spending our first night in a room that was not what we had booked or paid for. I find this level of service unacceptable, especially considering that I had provided all the correct booking information from the very beginning. What made the experience even more frustrating was that I had to repeatedly question the staff before they finally acknowledged their mistake. I sincerely hope the hotel takes this feedback seriously and improves its check-in procedures and staff training to prevent similar situations from happening to other guests.

Hyde Melbourne Place was one of those rare hotels where the design genuinely becomes part of the experience. The suite was a little smaller than I expected, but what it lacked in size it more than made up for in style and thoughtful design. The balcony was a standout, and the floor-to-ceiling window framed Melbourne perfectly, turning the city itself into part of the room. Every detail seemed deliberate. The bathroom and shower were beautifully positioned, and one of my favourite touches was the round porthole-style window between the shower and lounge. It was a small detail, but it gave the room character and made the space feel uniquely Melbourne rather than just another hotel suite. A special mention also goes to Cleo. We started each day there for breakfast and enjoyed it so much that we ended up dining there for dinner as well. When you're staying in Melbourne and surrounded by countless dining options, choosing to come back says everything. The food was excellent, but it was the team that made the biggest impression. Professional, friendly and genuinely welcoming, they somehow managed to make us feel special despite the restaurant being full of people. That's a rare gift in hospitality. There were a couple of staff members who were clearly new, but what stood out was how effortlessly the rest of the team supported them while keeping everything running smoothly. That's usually a reflection of a strong culture and good leadership behind the scenes. Thank you to everyone at Hyde Melbourne Place and Cleo. Great design creates memorable spaces, but great people create memorable stays. You delivered both.

Loved this hotel for its location, modernity, comfort, boutique feel and friendly staff.

Nice hotel, nice staff. Smaller rooms but nice fit outs. Some rooms get a lot of late noise from the bar across the lane

We chose Hyde for our wedding weekend, booking a suite for the night before our wedding, to get ready in, and for our stay afterwards as newlyweds. While the hotel itself is beautifully designed and the suite provided a fantastic setting for our wedding photos, the overall experience was let down by inconsistent service and a lack of the warmth and hospitality I'd expect from a hotel and room at this price point. Unfortunately, this started before we even arrived. Email communication was often unnecessarily short and dismissive. I raised my concerns with both the hotel and Accor early on and was advised that someone would be in touch, but no one followed up. I had also enquired about hosting a group through the hotel's events team for things like a bridal brunch and post-wedding drinks, but again, no one got back to me. In the end, I utalised the suite or other venues instead. Due to this experience, i did not suggest the hotel to our 60 guests who required accommodation in the city. In saying this, I decided to put the earlier interactions behind me and arrive with a positive and open mind for all future interactions. My emails a couple of weeks out, showed positive improvement, but alas it was not consistent. Check-in was efficient but lacked even the simplest pleasantries. There was no real welcome, introduction to the hotel's facilities e.g. restaurants, mention of our complimentary drinks or invitation to reach out if we needed anything. It felt transactional rather than welcoming. We also clearly had a significant amount of luggage, yet there was no offer to assist us in bringing it up to the room. Throughout our stay, we found the service quite inconsistent person to person. Not exclusively, but in general, I found the male reception staff members to be consistently friendly, accommodating and genuinely helpful, particularly when assisting with the delivery and refrigeration of our wedding cake and with our luggage on check-out. Their efforts were greatly appreciated. The house staff who delivered the glasswear etc were also lovely. Unfortunately, other interactions were far less positive. On checkout, I mentioned the complimentary arrival drink booking instructions for Cleo with a female staff member who appeared to be in a management position. The welcome email directed guests to make a reservation, yet the link provided showed no availability whatsoever, regardless of the date selected. Rather than taking the time to understand the issue, the staff member was immediately combative, insisting the venue was simply fully booked and that we should just walk in, despite the email explicitly stating that walk-ins were not accepted. A simple check would have established that my feedback was valid, and the specific booking link provided for welcome drinks does not work as intended. And general reservations show available through a different link. Here is the link for your IT to investigate: https://www.sevenrooms.com/experiences/cleomelbourne/a-drink-on-us-welcome-to-hyde-melbourne-place--58…0608 Personally, I would have preferred the option to enjoy our complimentary drinks in our room, particularly as we were staying in a suite. However, my main concern was the rude and dismissive response to what I felt was reasonable, constructive feedback. Rather than acknowledging a potential issue or offering to investigate, the interaction felt unnecessarily confrontational, with an attitude that suggested the customer must be wrong, the manager must be right, and ultimately, it wasn't her problem. I'd actually planned to enjoy our complimentary drinks before departing to wrap up our wedding stay, but after that interaction, leaving the hotel felt like the far more enjoyable option. It was disappointing that such a straightforward issue became an unpleasant exchange when a little understanding and willingness to help would have resolved it, particularly from someone in a management position. We shared our concerns about this interaction with the male staff member who was kindly assisting us with our luggage. Please note we requested assistance with our luggage, and this was never offered up freely. When we returned to complete our checkout, the female staff member's attitude had noticeably changed, and she was far more pleasant and accommodating. While I can't say for certain, I suspect our feedback may have been passed on. Later, she was also extremely helpful in managing the taxi area while we waited with a guest who had limited mobility, ensuring we could access our transport safely and conveniently. Her assistance was genuinely appreciated in this moment. However, the contrast between these interactions only reinforced my concerns about the inconsistency in service. It showed that this staff member was perfectly capable of providing warm, attentive and helpful hospitality, which made her initial dismissive and confrontational approach all the more disappointing. Guests should receive that same level of courtesy and willingness to help from the outset, rather than only after concerns have been raised. Separately to this: The in-room ordering system was convenient, particularly when requesting champagne glasses and cutlery while having a few guests in our suite. However, I'd suggest expanding the available options to include basic amenities such as additional drinking glasses and replacement bottled water. Neither the still nor sparkling water was replenished during housekeeping, and we found the tap water unpleasant to drink, so having an easy way to request more would have been appreciated. We also experienced an issue with the in-room phone, as the speakerphone function stopped working partway through our stay and couldn't be reactivated when you pressed the button to do so. While relatively minor, I thought it was worth flagging for investigation. Our suite was located directly above the bar and was extremely noisy on Saturday night. While I appreciate that this was the particular room I'd requested, and was pleased to have been accommodated, some advance notice of the potential noise would have been appreciated, especially given the hotel was aware it was the night before our wedding. Fortunately, I'm a fairly heavy sleeper, so it didn't significantly affect my rest. However, I can imagine the noise would be quite disruptive for other guests. Had my partner been staying with me that night, I'm fairly certain he would have requested a room change. Improved soundproofing, would make a considerable difference to the comfort of these rooms. I did appreciate the thoughtful cake and letter waiting in my room on arrival, although I personally could not enjoy the cake due to allergies (a friend did enjoy it on my behalf!). It otherwise was a little disappointing that our wedding itself seemed to go largely unacknowledged during our stay as a couple, despite being the reason for our booking. I wasn't expecting anything extravagant, just some recognition of the occasion. Having stayed at comparable boutique hotels, such as The Old Clare and Ace Hotel in Sydney, I've experienced a much more attentive and genuinely thoughtful level of hospitality, which is why I've chosen to return to those hotels time and time again. Hyde certainly has the design, atmosphere and facilities to deliver an exceptional experience, but the service needs greater consistency, warmth and attention to detail to make guests want to return. There were some genuinely lovely staff members who made parts of our stay special, and I do want to acknowledge their efforts. Ultimately, though, I left feeling that a beautiful hotel had missed the opportunity to provide a truly memorable experience during such an important weekend.

The overall vibe of the hotel is calm and relaxing. The staff are friendly and welcoming, and the best part is the excellent location, right in the heart of the CBD. Overall, it was a very pleasant and enjoyable stay.

We enjoyed our brief stay at Hyde Melbourne. It was a short walk to the theatre that was doable even in the rain. À la carte breakfast was a nice change from the common buffet and was delicious. The bed was comfortable and room quite dark for sleeping. A little more explanation on the location of the car park would have been helpful. Will stay again.

I never stayed in a hotel where the shower had no door, I did not like it

Our room had a nice view and decor was lovely . I booked a VIP soak room because it had a bath but the bath was badly stained and not inviting so it wasn’t used. Housekeeping had a couple of issues. Overall we did enjoy our experience and look forward to returning.

Absolutely loved our stay at Hyde Melbourne! Such a chic hotel with stunning interiors, beautiful attention to detail and incredibly comfortable rooms. The location was perfect and the service was so warm and welcoming. Would stay again in a heartbeat!

Can’t fault anything regarding my stay at Hyde. The fit out in the room was incredible. Food from Cleo was 10/10. 110% worth every penny.