Novotel Melbourne on Collins Hotel 4.5 stars

Name: Novotel Melbourne on Collins
Address: MELBOURNE, 3000, AUSTRALIA
Telephone: (+61)3/96675800
Rating: 4.3

Customer review rating 4.3/5 30,640 reviews

ALLSAFE approved hotel

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+ 25 Services

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Novotel Melbourne on Collins Hotel

Hotel that makes every moment matter

Enjoy all the best that Melbourne has to offer at Novotel Melbourne on Collins! Let us tailor make your Melbourne experience. Please feel free to contact me directly if I can assist. h1587-GM@accor.com or 03 9667 5800

Craig Smith, Hotel Manager

Novotel Melbourne on Collins welcomes you to experience contemporary style and 4.5 star comfort in the heart of Melbourne. Located on fashionable Collins Street and directly above the upscale St Collins Lane, Melbourne's most unique shopping destination. This Melbourne City hotel has a desirable location near Rod Laver Arena, the MCG, Federation Square, the Princess and Regent Theatres and more. Melbourne accommodation at the doorstep to all this cosmopolitan capital has to offer.

As one of Australia's most fascinating cities to visit, Melbourne is simply packed with exciting things to see, do, listen and taste. Novotel Melbourne on Collins is the ideal base from which to discover it all, perfectly located Melbourne accommodation. Be immersed in all that our Melbourne accommodation has to offer with the MCG, Rod Laver Arena, Federation Square, Bourke Street Mall, Theatres and restaurants & bars all close by. Discover this magnificent city and book your Melbourne hotel with Novotel.

Located on fashionable Collins Street, Novotel Melbourne on Collins provides guests with access to a range of attractions such as MCG, Federation Square, Princess and Regent Theatres and more, at the doorstep to all this cosmopolitan capital has to offer.

Hotel extras

Located in the Heart of Melbourne, the perfect destination for work and pleasure.
Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall
ALLSAFE Certified Hotel
Newly refurbished Fitness Centre with heated pool and spa - currently closed due to COVID-19
Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areasWiFi in the lobby is available for anyone free of charge for 30 minutes daily.
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Private indoor parking (Nearby)Paying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
MELBOURNE INTERNATIONAL AIRPORTPaying
Languages spoken at the hotel
- Chinese Mandarin
- German
- English
- Spanish
- French
- Italian
- Portuguese
- Russian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

Indoor heated pool
Fitness centre
Babysitting on requestPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

8 meeting room(s)
Conventions hotel
Web Corner on a Mac
Copy/print service available

Novotel Melbourne on Collins is temporarily unavailable for bookings at this time. Competitive rates are available at a number of Accor hotels within easy walking distance from Novotel Melbourne on Collins. Novotel Melbourne on Collins is an accredited ALLSAFE hotel - practicing the highest of standards in health and hygiene for the comfort and well-being of all our guests. Please contact the hotel directly for further assistance via email h1587@accor.com or phone +61 (0)3 9667 5800.

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email :

Check-in from 14h00

Check out up to 11h00

NATIONAL BUS COMPANY : BUS 302 BOX H WHITEHORSE ROAD
SITA BUS LINES : BUS402 FOOTSC IRVING STREET
WESTRANS : BUS 606 ST KI ACLAND STREET
YARRA TRAMS : TRAM 19 COBUR SYDNEY ROAD

By plane
AVALON At 60km / 37.29 miles
By plane
MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying
By plane
TULLAMARINE AIRPORT At 18.4km / 11.43 miles
By car
EASTERN FREEWAY At 6km / 3.73 miles
By car
SOUTH EASTERN FREEWAY At 6km / 3.73 miles
By car
TULLAMARINE FREEWAY At 3.5km / 2.17 miles
By car
WESTGATE FREEWAY At 4km / 2.49 miles
By train
FLINDERS STREET STATION At 1km / 0.63 miles
By train
SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodation(s)

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Standard Room 2 Single Beds

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Room 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Deluxe Room 2 Double Beds

Max. number of persons: 4
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

15:00 - 00:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

LANE BAR

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 323 m²
Maximum capacity: 400 people
Maximum banquet capacity: 230 people

Find out more

Great location and great service

Anonymous Couples - 05/04/2020 Confirmed reviews ALL

Well presented and clean facilities, backed up with responsive and friendly service. We booked online and the room that we were initially allocated didn't have the layout we were expecting; though this was rectified promptly after speaking with staff. Overall a really positive stay, with great location and reasonable price for our 5 day stay. Will visit again.

Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. Thank you for your kind feedback, and we hope to see you in the future. Stay save and healthy. Take care, Novotel Team

Good service

Peter Families - 31/03/2020 Confirmed reviews ALL

Processing of credit due to cancellation went very well.

Dear Peter, Thank you for the good feedback. We are in unknown times , however together we will get through this. Stay safe and well. Hope to see you in the future. Take care, Novotel on Collins Team

We have stayed with you many times location location

Judie P. Couples - 30/03/2020 Confirmed reviews ALL

We were greeted by a lovely person who was a learner with no help and when we left same situation where was her help. No sanitizer on desk or in rooms disappointing. Otherwise a nice stay

Dear Judie, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and our team thanks you for your continued loyalty and support. Feedback helps us further to refine every guest's experience and please be assured of our best efforts to continue to deserve your confidence in us. If I can assist you further please contact me directly at an… Take care of yourself and your loved ones during this challenging time in the world. Stay safe and healthy. Sincerley, Anastasiya Guenov Front Office Manager

Enjoyed stay

Carmel S. Families - 30/03/2020 Confirmed reviews ALL

The room was comfortable and clean and the reception was polite and helpful

Dear Carmel, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of the friendly and welcoming service you experienced. We truly appreciate you taking the time to share your happy memory and our team at Novotel on Collins looks very much forward to welcoming you back in the future. Stay safe and healthy during this trying time. Take care, Novotel on Collins Team

Great, location and service

Sarah K. Families - 29/03/2020 Confirmed reviews ALL

We stayed for the F1, which didn't end up going ahead. The staff were very accommodating, made the stay extra special with Peter Rabbit toys, and rooms excellent.

Dear Sarah, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of the friendly and welcoming service you experienced. We truly appreciate you taking the time to share your happy memory and our team at Novotel on Collins looks very much forward to welcoming you back in the future. Stay safe and healthy during this challenging time and glad the Peter Rabbits are keeping you company. Sincerely, Franziska Guest Relations

Judy T. Couples - 28/03/2020 Confirmed reviews ALL

Loved it.

Dear Judith, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe, well and healthy during this challenging time. Take care, Novotel on Collins Team

Well located excellent staff

Mark Friends - 28/03/2020 Confirmed reviews ALL

Everything worked like clockwork friendly staff and modern finish thankyou

Dear Mark, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe, well and healthy during this challenging time. Take care, Novotel on Collins Team

Great location

Anonymous Business - 28/03/2020 Confirmed reviews ALL

Extremely friendly & efficient staff. Very well appointed hotel, in all areas

Dear Michelle, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offering each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward to meeting you again in the future. Stay safe and healthy. Sincerely, Novotel on Collins Team

The Best Novotel

Chris S. Couples - 26/03/2020 Confirmed reviews ALL

Very friendly staff, great bar, room was very clean. The tv was a slight problem. Painfully slow to use and missing bein sport channels, cnbc and bbc.

Dear Chris, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

Extremely dissatisfied

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Unfortunately my friends and I had a terrible stay with Novotel. During our stay there there were renovations taking place in the mall which is directly connected to the hotel. All day and night, starting as early as 7am, we could hear drilling and hammering right next to our room, resulting in all of us getting terrible rest during our stay with you. To make matters worse, the front desk took this very lightly when we gave them feedback on our stay and took no responsibility whatsoever. Our experience was tainted in several ways: 1. We were not notified on check in that these renovations were taking place and might affect our stay. 2. When we brought this up to the front desk, they simply said it was a mall renovation and not the hotel being renovated and that this would continue the next night. Instead of apologizing in any way or offering to move us to a room further away from the renovations, they took no action at all.

Dear Pei Ling C., Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you and your friend felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. It’s through feedback like this, we can improve and develop our product. I wanted to personally extend my apologies for the inconvenience caused to you by the drilling in the retail centre. Our guest’s comfort is our utmost importance and it saddens me deeply that we were not able to provide it to you. Unfortunately, we do share the building with the aforementioned retail centre and have no control over their building operations. If we had such control, please trust that we would’ve informed you of the issue immediately, in order to pre-empt the possible discomfort. If you do return to stay with us again, please don’t hesitate to contact me personally, so my team and I can ensure your next stay to be flawless. Sincerely, Anastasiya Guenov Front Office Manager Email: an…

Great location

Marcus S. Couples - 25/03/2020 Confirmed reviews ALL

Excellent considering the circumstances

Dear Marcus, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe and well during this challenging time. Sincerely, Novotel on Collins Team

Great location, wonderful staff

Jim Y. Couples - 25/03/2020 Confirmed reviews ALL

Very nice accommodations, and extremely courteous and attentive staff. The hotel location is perfect - convenient for sightseeing with great options for dining and shopping all around.

Dear Jim Y, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across all levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

Perfect spot in the middle of Melbourne

Nita Couples - 25/03/2020 Confirmed reviews ALL

The staff were very friendly and obliging, the room was spacious and the bed was very comfortable. We look forward to visiting again when Melbourne is not in lockdown.

Dear Nita, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

A virus changes everything

Dennis Couples - 25/03/2020 Confirmed reviews ALL

We had the misfortune of arriving at the same time as the virus. Our welcome at the door was excellent but from then on things became distorted through no fault of the hotel. They did the maximum they were allowed and tried hard. However a deserted hotel with the facilities closed is not a vibrant place

Dear Dennis, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Always stay here for the Grand Prix. Good location for shops and restaurants. Like the pool however shame the spa wasn’t working.

Dear Chris, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager

Great spot, great room

Dean Couples - 24/03/2020 Confirmed reviews ALL

2 night stay, everything was there and locsation spot on.

Dear Dean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Be safe and well. Sincerely, Novotel on Collins Team

Returning Guests

Rosemary Couples - 24/03/2020 Confirmed reviews ALL

We have stayed at the Novotel Melbourne on Collins several times now and have found the quality of accommodation and services excellent. We always opt for breakfast, it is one of the best in Melbourne. Staff are friendly and adequately attend to travellers' needs. They go out of their way to ensure our stay is wonderful from beginning to end. Thank you. We will continue to book with the Novotel when we have the opportunity.

Dear Rosemary, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback which will be shared with our team. Feedback is the best encouragement as we strive to continuously improve the quality of our services, especially for our friends. Thank you again for sharing your happy experience. We hope to see you in the future and wish you and your loved ones to be safe and healthy. Sincerely, Novotel on Collins Team

Well located

Wayne G. Couples - 24/03/2020 Confirmed reviews ALL

Overall experience was brought down by the inflexibility to ‘late checkout’. I appreciated the offer for a 1 hour extension, but this is one of the major reasons I am a member, to be able to request a much later time, no questions asked. The other membership clubs I belong to are far more generous and no grovelling is required at the front desk of what was not a busy time for the hotel as the GP was cancelled. This is a wonderful bonus to offer your members, not just the one you would probably have given to a non member anyway.

Dear Wayne, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager

Great Location

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Novatel Melbourne on Collins was the perfect location for our short visit to the city - right amongst it all.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback which will be shared with our team. Feedback is the best encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to see you in the future and wish you and your loved ones to be safe and healthy. Sincerely, Novotel on Collins Team

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Great location. Nice room and friendly staff.

Dear David, Thank you for the great review, we are happy to enjoyed your stay. Our team wishes you well, remain safe and healthy during this time. We would love to make you feel at home in the future. Sincerely, Novotel on Collins Team

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