Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,610 reviews

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Novotel Melbourne on Collins - Image 1
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,610 reviews

TripAdvisor Rating  4.1/5  5,308 reviews

Customer review rating 5.0/5

Sindiso B. Business - Confirmed reviews ALL

Great service

Customer review rating 2.5/5

Tyson C. Families - Confirmed reviews ALL

Location great, bathroom amenities ran out quickly after arriving, shower leaked water all over her floor making it dangerous as the seal was broken/missing, view was disappointing as no atrium view and the Rooftop was full of weeds which if you have no decent view at least have no weeds to stare at.

Customer review rating 4.0/5

Jueqiong W. Families - Confirmed reviews ALL

Excellent location yet not much noise from the street. Room was clean and the staff were friendly. We experienced a fire alarm early in one morning during our stay. For the first 30 mins or so, there was no staff on site to guide the guests, and the cafe on 3rd floor was still operating despite the evacuation alert. An emergency protocol should be followed if such situation occurs in the future for everyone's safety.

Customer review rating 3.5/5

Georgina M. Solo - Confirmed reviews ALL

I was surprised by the sparse amenities in the hotel room. Very little in the way of creature comfort, especially in the bathroom.

Customer review rating 0.5/5

David C. Families - Confirmed reviews ALL

Dear Manager I am writing to express my disappointment regarding my recent stay at the Novotel on Collins Street, Melbourne, on the 28th and 29th of December. Firstly, upon my arrival, I requested a room with an external view on looking Collins Street. However, I was assigned Room 908, which overlooked an internal area (an escalator). When I approached the assistant manager on the day, I was assured that she would call me early Monday the next to move me to a Collins Street view room. Unfortunately the next day I patiently waited without any calls before I inquired at the front desk at 12 PM, I was informed that all the Collins Street facing rooms were fully booked and I would not be receiving the room I had been promised the before by your assistant Manager. Secondly, on Monday morning, I was abruptly awakened at 5 AM by a fire alarm and was required to evacuate the building. I spent approximately an 45 minutes outside in the cold (wearing my summer pyjamas), which significantly disrupted my rest, especially since I had gone to bed very late the previous night. Additionally, I encountered an issue with 2 or 3 moths in my room, which was unpleasant to say the least. I have photographic evidence of the moths if you require them (I know this isn't a major issue though again it was an inconvenience). I have been a loyal guest at the Novotel in the past, and my experiences have generally been positive. However, my recent stay, especially with the added benefit of my premium Accor membership, was not up to the standard I have come to expect. I hope you will take this feedback into consideration to improve the quality of service moving forward. I look forward to your response and hope that my concerns can be addressed appropriately. Sincerely, David C.

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Other web-users rate our hotel

  • 2,529 reviews 9.4/10 Location
  • 3,377 reviews 5.8/10 Room
  • 3,141 reviews 7.8/10 Service
  • 94 reviews 3/10 WiFi
  • 1,477 reviews 5.3/10 Comfort
  • 1,164 reviews 5.5/10 Cleanliness
  • 1,163 reviews 3.1/10 Amenities
  • 867 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.