Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,618 reviews

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Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,618 reviews

TripAdvisor Rating  4.1/5  5,307 reviews

Customer review rating 5.0/5

Chris C. Business - Confirmed reviews ALL

I stayed last week and arrived prior to the normal check in time. I was given an early checkin to a room that was available. The room was excellent. Checkin was fast and the staff member friendly. Very happy with my stay. The room was quiet which I love.

Dear Chris, Thank you very much for this kind review of your recent stay. We are thrilled to hear you enjoyed your recent stay at Novotel Melbourne on Collins. It’s wonderful to know our team could accommodate your early arrival with a seamless check-in. We always aim to make each guest’s experience as smooth as possible, and your kind words about our friendly staff are truly appreciated. Delighted that your room met your expectations and provided the tranquillity you value, especially after a busy day. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Dustin K. Friends - Confirmed reviews ALL

Easy check-in/Check out, friendly staff

Dear Dustin, We appreciate your kind feedback. We are delighted to hear you enjoyed your recent stay at Novotel Melbourne on Collins. It’s wonderful that you found our check-in and check-out process straightforward and appreciated the friendliness of our team. We are also pleased that booking through the Accor ALL app was convenient for you, and we value your loyalty as a Gold member. We hope you managed to explore our central location near Melbourne’s vibrant attractions and look forward to welcoming you back soon. We look forward to welcoming you back for another memorable experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Ralph C. Business - Confirmed reviews ALL

Hairs in the bathroom

Dear Ralph, Thank you for this review about your recent stay. We sincerely apologise that your recent stay did not meet the high standards we strive to uphold. Your comments regarding the bathroom have been shared with our housekeeping team to ensure thorough attention to detail in future. As a valued Platinum ALL member, your satisfaction is particularly important to us, and we regret any inconvenience caused. We hope to have the opportunity to welcome you back for a more seamless experience during your next business trip to Melbourne. We hope to see you again for a more enjoyable experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.5/5

Rachel P. Couples - Confirmed reviews ALL

Good stay, staff was friendly, found it over priced at this time of year for what you get.

Dear Rachel, Thank you for taking the time to share your review. We’re pleased to hear you found our location convenient and appreciated the cleanliness of our property during your recent stay. It’s wonderful to know our team’s warm hospitality contributed positively to your experience. That said, we regret that aspects of your visit fell short of expectations regarding value. We continuously review our pricing to ensure it reflects both market conditions and the quality we strive to maintain. Nonetheless, we’re glad our central position allowed easy access to Melbourne’s vibrant attractions, and we hope this added convenience enhanced your trip. We do look forward to seeing you in the future for a better experience. Kindest regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Shelly T. Friends - Confirmed reviews ALL

Would not let me use my booking as my husband had booked it with the accor membership. He was not with me so they cancelled my reservation, refunded it 5 days later. Booked me another room and charged me again.....for the difference of $50!!!! This process took close to an hour, at one stage 3 people were hovered around the computer deciding what to do as the email address and my phone phone are the same as the accor membership. They asked for a different one but it's the only one I have, apparently not the answer they were looking for. Gave us a drink in the lobby bar while we waited....but being platinum membership it wasn't the bottle of wine we get on arrival. I offered to call my husband and the very smug male advised me not the policy...after he asked if I was Mrs Jamie T. when I handed him my ID. The manager on duty was professional and polite but a complete waste of time and money for a difference of $50. I have checked in many times without my husband there. The whole scenario put a real dampener on the start to a holiday.

Dear Shelly, Thank you for the feedback regarding your stay. We sincerely apologise that your experience with the reservation process and check-in did not meet your expectations. Our team is committed to providing seamless service for all guests, particularly our valued ALL Accor members, and we regret any inconvenience caused during this interaction. We appreciate your acknowledgement of our manager’s professionalism and the gesture offered in the lobby bar. Please be assured that your feedback regarding the handling of your booking and the application of loyalty benefits has been taken very seriously. Our policies aim to ensure clarity and efficiency, and we will review this situation internally to identify areas for improvement. Your platinum status is important to us, and we deeply regret that your arrival experience did not reflect the high standards we strive to maintain. We would welcome the opportunity to discuss your concerns directly should you wish to contact our guest relations team. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,538 reviews 9.4/10 Location
  • 3,388 reviews 5.8/10 Room
  • 3,150 reviews 7.8/10 Service
  • 94 reviews 2.9/10 WiFi
  • 1,474 reviews 5.3/10 Comfort
  • 1,163 reviews 5.4/10 Cleanliness
  • 1,162 reviews 3/10 Amenities
  • 868 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.