Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,618 reviews

Best price
guarantee
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,618 reviews

TripAdvisor Rating  4.1/5  5,307 reviews

Customer review rating 4.5/5

Haeli W. Families - Confirmed reviews ALL

One night stay with my son and had a great experience

Dear Haeli, Thank you for choosing our hotel. We’re delighted to hear you enjoyed your recent stay at Novotel Melbourne on Collins. It was our pleasure to provide a warm welcome throughout your visit, and we’re thrilled your room upgrade added extra comfort to your family stay. We take pride in delivering thoughtful touches that exceed expectations. That said, we regret any disappointment with the portion size of our children’s meals. Your feedback is valuable, and we will review this with our culinary team to ensure all guests have a fulfilling dining experience. Finally, we’re glad our central location allowed you to explore Melbourne’s vibrant Collins Street with ease. Being steps away from the city’s attractions is something we know our guests appreciate. We hope to welcome you and your family back for another memorable stay. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Nigel C. Families - Confirmed reviews ALL

Great stay, great location, staff were very friendly and helpful

Dear Nigel, Thank you for positively reviewing your visit. We are delighted that your family enjoyed such a positive experience at Novotel Melbourne on Collins. It was a pleasure to hear how much you appreciated our convenient location and the friendly support from our team. We are especially glad that our housekeeping staff could assist you promptly during your stay—providing attentive service is always a priority for us. We would love to welcome you back on many more occasions. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Olusegun A. A. Business - Confirmed reviews ALL

My experience was wonderful. The staff were accommodating and willing to assist always

Dear Olusegun, Thank you for choosing our hotel. We are delighted that your stay at Novotel Melbourne on Collins met your expectations during your business trip. Our team strives to create seamless experiences, and it’s great to know their attentiveness contributed to your positive experience. We also appreciate your loyalty as a Classic member of ALL—Accor. Your willingness to recommend both our hotel and the loyalty programme motivates us to continue delivering memorable moments for all our guests. We look forward to seeing you again on your next visit. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Graham S. Couples - Confirmed reviews ALL

Well located for central Melbourne, good choice of bar food as well as the restaurant, staff very friendly and knowledgeable for local events. We will look forward to our next visit.

Dear Graham, Thank you for your feedback. We’re delighted you enjoyed your stay at Novotel Melbourne on Collins. It’s fantastic to hear our central location served you well for exploring Melbourne. Our team takes pride in offering diverse dining options, and we’re thrilled you appreciated both the bar snacks and restaurant offerings. We’ll pass your kind words about our staff’s friendliness and local knowledge to the entire team, especially those in the bar area who made your experience memorable. As loyal ALL members, your continued trust means everything to us. We’re glad you found our app convenient for planning your stay and selecting room options that suited your needs. We would love to welcome you back on many more occasions. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.0/5

Heidi R. Families - Confirmed reviews ALL

We stayed 2 nights for a city “staycation” to do Christmassy things. The location was great. Central to everything we wanted to do. A quick walk to most places. The room was comfortable and clean. The buffet breakfast had a lot of options and was very tasty. Staff were polite and efficient and doing a great job with the hotel being so busy. I think it was around my 6th stay and the Novotel Collins street. I’m sure I will stay there again in the future

Dear Heidi, It was a pleasure to receive this great review. We’re delighted your family enjoyed a comfortable staycation in our central location. It’s wonderful you found your room inviting and appreciated the variety at breakfast. Our team takes pride in maintaining high standards, especially during busy periods, so your kind words about their service mean a lot. We hope you made lasting festive memories while exploring Melbourne from our convenient Collins Street base. We hope to have the pleasure of welcoming you back in the future. Warm regards, Andrew Maynard, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,538 reviews 9.4/10 Location
  • 3,388 reviews 5.8/10 Room
  • 3,150 reviews 7.8/10 Service
  • 94 reviews 2.9/10 WiFi
  • 1,474 reviews 5.3/10 Comfort
  • 1,163 reviews 5.4/10 Cleanliness
  • 1,162 reviews 3/10 Amenities
  • 868 reviews 7.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.