Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,609 reviews

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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,609 reviews

TripAdvisor Rating  4.1/5  5,309 reviews

Poor internet

TripAdvisor rating 3.0/5

Christopher J TripAdvisor review

The issue with this hotel is it has a good location in Melbourne, but it has issues with restricted access at busy times, poor internet access and the lifts are unreliable ( waited 15 minutes for a lift when departing the hotel).

Customer review rating 0.5/5

Andrea M. Families - Confirmed reviews ALL

Car park was a nightmare, has issues every time we went to get our car there was an issue. Being blocked in and the concierge not explaining where the car park is… such bad service. We also stayed for three nights and the room was not serviced at ALL… we complained to reception and still no real action was taken.

Customer review rating 2.0/5

Scott T. Families - Confirmed reviews ALL

On arrival there was a mix up on payment I had used a eftpos card I assume the gentleman serving me thought it was a credit card subsequently payment didn’t go through to which the man said there’s money in your account and do you think Iam making this up , this was deeply embarrassing and rude to say this in front of my children and other customers .

Customer review rating 4.5/5

Peter G. Couples - Confirmed reviews ALL

After I failed to complete my booking on line the amazing staff were able to accommodate us. The service, staff and room was amazing

Customer review rating 4.0/5

Lorraine M. T. Couples - Confirmed reviews ALL

Was close to everything, very central , large room , only reason not 10/10 was noise from air con , even switched off still Was noisey but sure main unit was near our room .

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Other web-users rate our hotel

  • 2,529 reviews 9.4/10 Location
  • 3,377 reviews 5.8/10 Room
  • 3,141 reviews 7.8/10 Service
  • 94 reviews 3/10 WiFi
  • 1,477 reviews 5.3/10 Comfort
  • 1,164 reviews 5.5/10 Cleanliness
  • 1,163 reviews 3.1/10 Amenities
  • 867 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.