Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,091 reviews

Best price
guarantee
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool & spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin located at our doorstep

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  6,091 reviews

Customer review rating 0.5/5

Paul F. Couples - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to share your feedback, and thank you for your loyalty as an ALL Platinum member. We are truly sorry to hear that your arrival experience left such a poor impression. We completely understand how stressful a delayed flight can be and appreciate how frustrating it would have been for both you and your wife. While our team was required to follow Accor’s check-in policy for reservations booked on an ALL member rate, we are sorry that the interaction left you feeling that your situation was not handled with the care and understanding it deserved. Providing warm, empathetic service is something we expect from our team at all times, and your feedback has been shared with our Front Office leadership team for review. We are also sorry to hear that your room did not meet your expectations in terms of comfort and cleanliness. Your comments have been shared with our Housekeeping and Maintenance teams for follow-up. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to restore your confidence in Novotel Melbourne on Collins in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Maisie C. Business - Confirmed reviews ALL

Dear Maisie, Thank you for taking the time to share your detailed feedback. We’re pleased to hear our team was able to upgrade you to a Junior Suite and that this helped improve your stay. It’s also wonderful to know you enjoyed our central location and found our team to be helpful throughout your visit. We are, however, sorry that your initial room did not meet your expectations and appreciate your comments regarding the condition of both rooms. We are pleased to let you know that an exciting refurbishment is planned to commence later this year, which will enhance all guest rooms and public spaces. We also apologise that your room was not serviced during your stay. It does sound as though there may have been an error with your reservation status, and we’re sorry for the inconvenience this caused. Your feedback has been shared with our Housekeeping and Front Office teams to help prevent this from occurring again. Thank you also for your comments regarding the in-room amenities and WiFi. We appreciate these suggestions and will take them into consideration as we continue to improve the guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Melbourne on Collins for a smoother stay in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Thomas F. Couples - Confirmed reviews ALL

Dear Thomas, Thank you for taking the time to share your thoughts with us. We’re thrilled you chose our hotel for your Melbourne getaway and appreciate you sharing your experience. It was our pleasure to deliver the warm hospitality Novotel is known for. Our team takes pride in ensuring every interaction enhances your stay, and we’re particularly glad you valued both your welcome amenities and the recognition of your Diamond status. That said, we regret any disappointment regarding your room allocation and appreciate your understanding that upgrades remain subject to availability during peak periods. Finally, our Collins Street location truly shines when helping guests explore Melbourne’s highlights, and we hope it added convenience to your city adventures. We hope to have the pleasure of seeing you on a future visit. Best regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Stuart R. Business - Confirmed reviews ALL

Dear Stuart, Thank you for taking the time to share your feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted to hear you enjoyed our central location and that our team made such a positive impression. It’s also great to know you were pleased with your accommodation, cleanliness and overall stay. We do, however, sincerely apologise for the frustration caused by the lift disruptions. We completely understand your comments and appreciate your patience. We are pleased to let you know that our long-awaited lift replacement project has now commenced. We are working closely with our contractors to complete this significant infrastructure project as safely and efficiently as possible, and sincerely appreciate your patience while these essential improvements are underway. Thank you again for your honest feedback and for your continued support. We look forward to welcoming you back to Novotel Melbourne on Collins and providing you with an even better experience as these improvements progress. Best Wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Pauline P. Families - Confirmed reviews ALL

Dear Pauline, Thank you for writing a review. We’re delighted to hear you had such a positive stay with us. Our team takes great care to maintain welcoming spaces, and we’re thrilled you found your room comfortable and spotless. Your kind words about our staff’s helpfulness will be shared with everyone. That said, we regret any disappointment regarding room availability during your visit. As a valued Platinum member, we always aim to enhance your experience where possible. Nonetheless, we’re pleased our central Collins Street location made exploring Melbourne’s shopping and transport links effortless for your family. The convenience of being steps from trams and boutiques remains a highlight for many guests. We hope to see you again in the future. Best regards, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,315 reviews 9.5/10 Location
  • 3,146 reviews 5.4/10 Room
  • 2,856 reviews 7.6/10 Service
  • 96 reviews 3/10 WiFi
  • 1,421 reviews 2.3/10 Amenities
  • 1,357 reviews 5.3/10 Comfort
  • 1,109 reviews 4.9/10 Cleanliness
  • 755 reviews 7.4/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Melbourne Hotels