Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,431 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool & spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin located at our doorstep

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,431 reviews

Customer review rating 4.0/5

James D. Couples - Confirmed reviews ALL

Stay was conformal enough , just the rooms are tired and could do with a refresh , staff were friendly enough. The lift situation needs a to be sorted some mornings waiting 15mins to go down 1 level was a bit frustrating. Amenities were good, pool and spa location was good just needed more towels as they had run out which lead to us using our bath towels. The experience reflects the price paid, if you want a high end experience book a hotel that charges an arm and a leg

Customer review rating 0.5/5

Erin H. Friends - Confirmed reviews ALL

I was unexceptional to have only one lift functioning rather than 3 in such a large hotel without offering a discount. It was an incredible waste of time to be waiting for the lift every time you wanted to go somewhere. We also only had 5 pillows for two double beds which just seems scant, one bed was on wheels so it never stayed where it was meant to be, and the rooms were incredibly run down considering why you are charging per night. I have kept this with the empty field above so it’s not public but so that you might consider making some changes for future customers staying. Also the buffet breakfast was very basic, one morning there was no coffee beans, the next there was no butter- just basics. Based on my experience I would not come back nor would I recommend it to others Erin H. Er…

Customer review rating 4.0/5

Brad B. Business - Confirmed reviews ALL

Rooms ok. lifts so bloody slow far to long in this day and age

Dear Brad, We appreciate you sharing your comments with us. We’re pleased to hear your overall experience with us was positive during your business trip. We sincerely apologise for the inconvenience you experienced with our lifts. Please be assured we’re prioritising upgrades to enhance this aspect of your stay, with all lifts scheduled for replacement beginning in the coming months. It’s great to know our central Collins Street location provided the easy access you valued for your Melbourne visit. It would be a pleasure to welcome you again. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Anna J. Families - Confirmed reviews ALL

We had a lovely stay at the Novotel. The breakfast and the pool were a highlight for my family. The juicer at the breakfast buffet was a real hit! A shoutout to the bartender who made the elderberry gin cocktails during happy hour! Delicious and beautifully presented! We’ll definitely consider staying again when we next visit Melbourne.

Customer review rating 3.5/5

Leanne P. Friends - Confirmed reviews ALL

Booked a standard twin room specifically because we wanted 2 single beds. Found we were upgraded (without request) to a king room so had to wait for bed to be separated. The way the beds were made was very disappointing - bottom sheet, NO top sheet and just the doona (without cover) folded in half with the usual cover sheet on top. Not at all to my liking and concerned with healthiness of this arrangement. Also when returning to room at end of our day found that the master switch was turned off (therefore no air conditioning) and the main door left ajar meaning anyone could have entered the room and gained access to our possessions. Disappointed that the welcome drink is no longer available.

Dear Leanne, Thank you very much for your feedback. We’re pleased to hear you found the booking process straightforward and could utilise one of your complimentary nights during your stay with friends. However, we sincerely regret that aspects of your room preparation and housekeeping standards fell short of your preferences. Please know our team is committed to addressing such matters promptly to ensure comfort and hygiene align with expectations. We also apologise for the oversight with the room’s climate control and security during housekeeping, this does not reflect our usual attention to detail. Despite these issues, we’re glad your overall experience reflected the quality we strive for. Our central Collins Street location remains ideal for exploring Melbourne’s vibrant attractions, and we hope it added convenience to your trip. We look forward to seeing you again in the future. Kindest regards, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,438 reviews 9.4/10 Location
  • 3,253 reviews 5.6/10 Room
  • 2,980 reviews 7.9/10 Service
  • 95 reviews 2.9/10 WiFi
  • 1,409 reviews 5.3/10 Comfort
  • 1,332 reviews 2.6/10 Amenities
  • 1,134 reviews 5.4/10 Cleanliness
  • 825 reviews 7.7/10 Breakfast

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