Novotel Melbourne on Collins

Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 599 reviews

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Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Telephone +61 3 9667 5800

Fax +61 3 9667 5805

  • NATIONAL BUS COMPANY:  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES:  BUS402 FOOTSC IRVING STREET

  • WESTRANS:  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS:  TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18km / 11 miles

  • By car

    EASTERN FREEWAY At 6km / 3 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3 miles

  • By car

    TULLAMARINE FREEWAY At 3km / 2 miles

  • By car

    WESTGATE FREEWAY At 4km / 2 miles

  • By train

    FLINDERS STREET STATION At 1km / 0 miles

  • By train

    SPENCER STREET STATION At 1km / 0 miles

GPS:-37.815963, 144.964961

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our accommodation(s)

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  599 reviews

TripAdvisor Rating  4.0/5  5,169 reviews

Enjoyed the Stay

TripAdvisor rating 4.0/5

502charar TripAdvisor review

I thoroughly enjoyed my stay here and stayed for a few nights. All important sites are within easy walking distance of the hotel. The space was cozy and well-kept. The staff was welcoming and accommodating. It was the ideal location for the event we were attending. On one of the days, I went to the breakfast buffet, and it was also fairly delicious.  The accommodation was tidy, roomy, and comfy. The spa was nice, but the pool was a touch chilly. The bar is good, but the cuisine might offer more wholesome choices. Overall its a nice place to stay.

Pathetic in EVERY possible way.

TripAdvisor rating 1.0/5

Gitanjalie14 Business - TripAdvisor review

I had booked the hotel from 6th June to 15th June. My flight was arriving on the 7th morning and since I did not want to wait till 2pm for the check in time, I booked the room from the 6th itself. On reaching the hotel, I was advised that my 6th booking was made a no show and they would need o reinstate it so that the room could be given to me on the 7th morning itself and I agreed to it. They then charged me tor the full day . Now, suddenly after charging me for the day, they have sneaked in a late charge in July through my credit card for the no show amounting to one room night. And worse still the person that I am dealing with about this via email is refusing to understand anything! This is how they treat their corporate customers! And not to mention that during the stay - they were so terribly understaffed in housekeeping that I would come back after work at 6pm or 7pm to still find the room dirty. AND … they were also running short of basic supplies in the bathroom. Worse service and staff than a one star hotel. Never again and will also advise my travel desk not to book other folks from the company. Waste of money and a poor poor experience

Dear Gitanjalie14, Thank you for making direct contact with the hotel and sharing your feedback of your recent stay at the hotel and being charged for an 8am arrival on the 7th of June. Our General Manager has responded directly to your email which he received yesterday. Regards, Scott

Good stay

Customer review rating 4.5/5

Ronald G. Couples - Confirmed reviews ALL

We always look forward to staying at the Novotel on Collins, good location, good food, cater for gluten free and the rooms are always clean and tidy.

Dear Ronald, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Good Position

Customer review rating 3.5/5

Anthony Families - Confirmed reviews ALL

Bed was comfortable, nice size room, excellent breakfast offer, room service was a little disappointing, and connection to the wfi was difficult. 4 people you would expect to receive 4 fresh towels only delivered 2 for example I couldnt connect to wfi

Dear Anthony, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you had difficulty with the WiFi connection. I have shared your comments with the housekeeping team regarding the towels and dust issues you experienced, i hope these did not impact your stay to much. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew

Great Location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great staff, awesome location

Dear Stuart, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

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Other web-users rate our hotel

  • 380 reviews 9.2/10 Location
  • 492 reviews 6.1/10 Room
  • 473 reviews 7.2/10 Service
  • 10 reviews 2.9/10 WiFi
  • 173 reviews 6.5/10 Cleanliness
  • 111 reviews 8.5/10 Breakfast
  • 77 reviews 6.2/10 Value
  • 56 reviews 7.2/10 Bar

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