Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,432 reviews

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ALLSAFE approved hotel

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Melbourne on Collins

270 Collins Street

GPS:-37.815963, 144.964961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,432 reviews

TripAdvisor Rating  4.0/5  5,229 reviews

Strategic location

TripAdvisor rating 3.0/5

Ratna_BSBL TripAdvisor review

Location is very strategic, many cafes, restaurants around and more importantly 4 trams from Sourthern Cross Station stop almost in front of it. We checked in as Accor Plus Platinum, but unsure if upgrade was given looking at the room, but it is likely because the hotel was at almost full capacity but they extended our check out to 14:30 as we our flight was in the early eevening. They also gave us a bottle of red wine instead, which was quite good and we appreciated it. We were given room facing the road and it looks like the room facing the inside courtyard is more spacious. At one point on the last morning, the hot water stopped but it was fixed within 10 minutes. Shampoo, conditioner, body wash and hand wash was provided but not body lotion. Hair dryer works well, bedding was clean as well, there was 2 pillow plus one in the wardrobe, no room slipper but we were given when we asked. Room is also equiped with hairdryer, mini fridge, flat screen, desk, and a sofa. Service at the bar was quick, but the food we ordered was average, value wise it is ok given that we use AccorPlus discount but not at full price. We booked with redhot rate from the apps .

Melbourne trip

TripAdvisor rating 4.0/5

AbbottHsu Families - TripAdvisor review

Very strategic location in Collins street for visitors to explore CBD either by walking or taking free Trams. The check in counter is in 3rd floor. It is the place for you to have the foods, drinks, wines and daily breakfast. The staffs are really friendly and professional to serve you every day. The breakfast is wonderful as well. You can choose salads, breads, yogurts, fruits, drinks, juices, teas and so on. Pretty standard Western style. The only thing you may feel bored is the breakfast menu is almost the same everyday. Since it is in CBD, it is easy for you to go dining or shopping by walk. You can feel the atmosphere of Melbourne and try to relax yourself. Taste a cup of coffee or the Burgers here. Enjoy.

Good stay

Customer review rating 4.5/5

Brian A. M. W. Couples - Confirmed reviews ALL

Great hotel in ideal position. However the parking is a big issue. No room in front of hotel and valet parking is VERY EXPENSIVE.

Dear Brian, Thank you for taking the time to review your stay. We regret any inconvenience caused due to the parking. With being on a very busy street we do understand it can be difficult at times to get a space for valet at the front. However, we do assure you that our parking is at reasonable price for the city. Best wishes, Andrew Maynard, General Manager

Great Location

Customer review rating 5.0/5

Cathryn Families - Confirmed reviews ALL

Stayed 2 nights. Beds were so comfy. Location was awesome.

Dear Cathryn, Thank you for reviewing your recent stay with us. It's wonderful that you could enjoy the heart of Melbourne with the convenience our hotel offers. We're also glad that our valet parking service contributed positively to your stay. We hope to welcome you back in the future. Best wishes, Andrew Maynard, General Manager

Great location and excellent service.

Customer review rating 4.0/5

Wendy Families - Confirmed reviews ALL

The staff especially Lee at the reception,Natalie at Lane restaurant and Elizabeth at the Conceige were excellent. Kudos to them for making a difference to our family stay.

Dear T., Please accept our thanks for taking the time to review your visit to our hotel. We're delighted to hear that our strategic location contributed positively to your experience, and it's especially rewarding to know that Lee, Natalie, and Elizabeth played a significant role in enhancing your stay. Our team strives to offer exceptional service, and your acknowledgment of their efforts is sincerely appreciated. We're sorry to hear about the inconvenience caused by the aircon noise and pillow condition, but are glad that Lee was able to assist in making your room change seamless. We hope to see you again soon. Best regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 1,908 reviews 9.2/10 Location
  • 2,508 reviews 6.4/10 Room
  • 2,313 reviews 7.8/10 Service
  • 45 reviews 5.1/10 WiFi
  • 848 reviews 7.1/10 Cleanliness
  • 630 reviews 7.8/10 Breakfast
  • 398 reviews 5.9/10 Value
  • 205 reviews 6.8/10 Pool

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