Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,653 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin right at our doorstep.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,653 reviews

Customer review rating 3.5/5

Bridget K. Solo - Confirmed reviews ALL

Customer service provided by hotel staff both at reception and room service staff was greatly appreciated and very professional and friendly. The little birthday gift was a lovely token gesture as well! The room service breakfast was slightly disappointing, the scrambled eggs did not taste freshly made snd gave me quite an upset stomach for the rest of the day. There were also some broken tiles in the bathroom which I’d reported straight away, as well as some noticeable peeling from the plaster on the bathroom ceiling. The room overall was compact but still comfortable. Thank you!

Dear Bridget, Thank you very much for your feedback. We are delighted to hear you found our team at reception accommodating and kind during your stay, and that their professionalism made a positive impression. It was our pleasure to celebrate your birthday with a thoughtful gesture. That said, we are sincerely sorry that some aspects of your visit fell short of expectations. Our in-room dining team is committed to quality, and we regret that the breakfast selection did not meet your standards. We have also noted your comments regarding the bathroom’s condition and the television system, and are pleased to let you know we have a refurbishment scheduled to begin later this year! Nonetheless, we are glad you found your room comfortable overall and appreciate your kind words about the ease of booking through our app. We hope you enjoyed our central location near Melbourne’s vibrant attractions. We hope to welcome you back again. Best regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Daisy H. Friends - Confirmed reviews ALL

Great location and stay. Super accessible from public transport, check-in process was fairly smooth, the room was really comfortable.

Dear Daisy, It was a pleasure to receive this great review. We are delighted that you had such a brilliant experience at Novotel Melbourne on Collins. It is fantastic that you found our location convenient for exploring Melbourne and appreciated the comfort of your room. We are also pleased to hear the check-in process went smoothly and you enjoyed booking through the Accor ALL App as a valued Gold member. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Amanda F. Families - Confirmed reviews ALL

The staff are so friendly and accommodating every time I stay here.

Dear Amanda, We appreciate your kind review. It is wonderful to hear you had such a positive stay at Novotel Melbourne on Collins. We are delighted that our team’s warm and accommodating approach made your family visit enjoyable. Their dedication to creating memorable experiences for our guests is something we take great pride in. We look forward to welcoming you back for another excellent experience with us. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Malcolm F. Families - Confirmed reviews ALL

Very Good staff, Room Service was good, Breakfast was good

Dear Malcolm, It was a pleasure to receive this kind review of your time with us. We’re delighted to hear you enjoyed your family stay with us. It’s wonderful that our team’s service, your room experience, and breakfast all contributed to a memorable visit. We’re particularly pleased you enjoyed the Grand Prix gift boxes! We wanted to show our appreciation for our guests staying over the event, and are glad you liked them. We look forward to welcoming you back in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 2.5/5

Michael G. Couples - Confirmed reviews ALL

We stayed here for the F1 in Melbourne. Pros - Location was very good. Staff were friendly and helpful. Gave us an early check in which helped a lot. Nice little welcome pack (chocolate, chips and redbull + a few other items. Cons - Hotel is very tired and needs a make over. Only one lift (out of 3) was working. Tv entertainment system software is from the late 90’s, very very outdated. The spa was ok but only fits 3 people at a time and is set to an eight minute cycle. Pictures look better than reality. Not exciting given the premium $750 per night F1 event surge pricing.

Dear Michael, We appreciate your feedback and regret that your experience fell short. While it is wonderful to hear that our staff contributed positively to your stay and that the welcome amenities were to your liking, we are sorry that your stay was not overall positive. We certainly acknowledge that our hotel needs a makeover and are pleased to let you know we have a refurbishment scheduled for later this year. All guest rooms and public spaces will be refreshed, including updating our entertainment systems. Additionally, we are in the process of fully replacing all lifts, beginning this year. We do hope that you might consider visiting us again in the future for an improved experience. Kind regards, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,516 reviews 9.4/10 Location
  • 3,354 reviews 5.7/10 Room
  • 3,093 reviews 7.7/10 Service
  • 94 reviews 3/10 WiFi
  • 1,478 reviews 5.3/10 Comfort
  • 1,247 reviews 2.9/10 Amenities
  • 1,174 reviews 5.4/10 Cleanliness
  • 878 reviews 7.6/10 Breakfast

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