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Novotel Melbourne on Collins Hotel 4.5 stars

Customer review rating 4.3/5 30,158 reviews
Novotel Melbourne on Collins
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+ 25 Services
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Room 1

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Hotel extras

  • InBalance Fitness Centre with indoor heated pool and gymnasium

  • 1 minute to trams, 5 to Flinders Street and Federation Square

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :   BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :   BUS402 FOOTSC IRVING STREET

  • WESTRANS :   BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :   TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 48m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

30,158 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,139 reviews

Very Very Good

Customer review rating 4.3/5

Kim R. S. Solo - 14/02/2020 Confirmed reviews ALL

Hotel was excellent. No problems and lovely room.

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel on Collins Team

Quality

Customer review rating 4.3/5

Michael S. Business - 14/02/2020 Confirmed reviews ALL

Excellent service. Great room. Awesome desk to do some work at!

Dear Michael, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this was demonstrated throughout your stay. I will ensure your praise is passed on to all, and especially Anastasiya and Arabella who are both worthy of the accolades. Our team looks forward to making you feel welcome and at home in the future. Sincerely, Franziska Guest Relations
Customer review rating 4.3/5

S. B. O. Business - 14/02/2020 Confirmed reviews ALL

Air conditioner too noisy I have bad experience like sleep in car / onboard. If you not believe me I can forward you sound record I have recorded!

Dear S. bin o., Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I would like to sincerely apologise for any frustration you felt as a result of your stay. It’s through feedback like this, we can improve and develop our product. Disappointingly, you have noted the A/C unit that fell way below your expectations and our standard. Please be assured that I have also shared those comments with the wider Management Team for their review and to make improvements. I am sorry as you had not been able to enjoy a restful night. If you do return to stay with us again, please don’t hesitate to contact me personally, so my team and I can ensure your next stay to be flawless. Sincerely, Anastasiya Guenov Front Office Manager Email: an…

Room and amenities

Customer review rating 4.3/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

the shower was not working properly. I had cold uneven showers for 2 days. There was no tissue box. and there was not enough water bottles in the mini-bar

Dear Gnanambigai C., Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am very sorry that we did not meet your expectations; please accept my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; and your feedback is extremely important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me directly via email an… if you wish to discuss this matter in further details. Sincerely, Anastasiya Guenov Front Office Manager

Comfortable room in excellent location

Customer review rating 4.3/5

Marilyn Solo - 14/02/2020 Confirmed reviews ALL

Everything was spot-on, from check-in to the room to dinner in the restaurant. Many thanks!

Dear Marilyn, We very much appreciate your comments regarding your stay at our hotel and I'm pleased to hear our staff made such a positive impact for you. We look forward to welcoming you back to our hotel in the future. Sincerely, Novotel on Collins Team

Dull view and outdated rooms

Customer review rating 4.3/5

Omar M. Business - 14/02/2020 Confirmed reviews ALL

Despite the advised upgrade and moving me from one room to another, the room was still in a very outdated condition and the view was dull overlooking ducts and air conditioning equipment. Despite being a loyal gold member, this will not be the hotel of choice next time I am in Melbourne.

Dear Omar M., Thank you for your loyalty and comments after your recent stay with us at Novotel Melbourne on Collins. I read with the concern about your experience and regret that we have let you down badly. Please accept my sincerest apologies for any frustration or disappointment you and or your friends felt as a result of your stay. We value your Loyalty us an Accor Plus Glod member and always prioritise to extend room upgrade benefits which are subject to availability to our Gold and Platinum members. The non-availability of higher room categories on your day of arrival along with the hotel experiencing high occupancy during your stay with us, we were unable to extend the room upgrade benefit on this occasion. If I may please ask you to contact me at an… should you like to discuss your stay experience further. Once again thank you for your feedback and again my apology we did not live up to promises. If you do return to stay with us, please contact me personally, so my team and I can ensure your next stay to be flawless. Sincerely, Anastasiya Guenov Front Office Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

quick and easy

Dear Rachael, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is encouraging when our guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Novotel on Collins Team

Excellent City Location with Great Service

Customer review rating 4.3/5

Michelle P. Friends - 13/02/2020 Confirmed reviews ALL

We had a fantastic experience staying at the Novotel Collins Street. The service was friendly and efficient and the room was clean and modern, with the bedding configuration we had requested. We would definitely stay here again.

Dear Michelle, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this is demonstrated throughout your stay. I will ensure your praise is passed on to all. Our team looks forward to making you feel welcome and at home in the future. Sincerely, Anastasiya Guenov Front Office Manager

Great Servixe

Customer review rating 4.3/5

Manu I. Business - 13/02/2020 Confirmed reviews ALL

Really great service at Front desk concierge and at the restaurant! Always friendly, smiling and very helpful. I was running late on my day of checkout, and the team was so v understanding in helping me out.

Dear Manu, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this is demonstrated throughout your stay. I will ensure your praise is passed on to all, and especially to Franzi, who is a gem. Our team looks forward to making you feel welcome and at home in the future. Sincerely, Anastasiya Guenov Front Office Manager

Great location

Customer review rating 4.3/5

Anne M. Friends - 13/02/2020 Confirmed reviews ALL

Fabulous Hotel staff, courteous and helpful at all times. Great location, so central. Would definitely stay again and recommend to others.

Dear Anne, Thank you for encouraging feedback. I was pleased you had such a positive experience here at Novotel on Collins. It is wonderful to read you felt so warmly welcomed and at home during your visit and I will pass on your appreciation to the entire team. We look forward t seeing you again and make you feel at home. Sincerely, Franziska Guest Relations

great city hotel

Customer review rating 4.3/5

Kevin L. Couples - 13/02/2020 Confirmed reviews ALL

Always a pleasure to stay at the Novotel on Collins

Dear Kevin, We very much appreciate your comments regarding your stay at our hotel and I'm pleased to hear our staff made such a positive impact for you. We look forward to welcoming you back to our hotel in the future. Sincerely, Novotel on Collins Team

good stay

Customer review rating 4.3/5

Bill Business - 13/02/2020 Confirmed reviews ALL

checked in quickly - room clean and tidy - easy checkout

Dear Bill, Thank you for your review and recent patronage. Our team is constantly hard at work doing everything we can to deliver the best experiences to our guests. It is thanks to guest like you taking the time to tell us what we are doing right and for making suggestions in how we can be better. We certainly value feedback as always strive for excellence. My apology if the TV and remote caused you frustration, I will follow up with the Maintenace team to ensure no fault. We do hope to welcome you back to our hotel in the future. Sincerely, Anastasiya Guenov Front Office Manager

Well located

Customer review rating 4.3/5

Barb Business - 13/02/2020 Confirmed reviews ALL

Nice quiet hotel.

Dear Barbara, Thank you for your review and recent patronage. Our team is constantly hard at work doing everything we can to deliver the best experiences to our guests. It is thanks to guest like you taking the time to tell us what we are doing right and for making suggestions in how we can be better. We certainly value feedback as always strive for excellence. We do hope to welcome you back to our hotel in the future and are so pleased, you liked our hospitality. Sincerely, Franziska Guest Relations

Unorganised

Customer review rating 4.3/5

Christopher S. Business - 13/02/2020 Confirmed reviews ALL

Upon check in you thought i had not paid when in fact my agent had paid as usual business. You also charged my card $454 by error and this is still to hit my bank account. The restaurant wasn't open, neither was the bar and your staff are highly under experienced. I understand your hotel is very new. However, the training of staff should have taken place prior so the standards required are met from customer number 1. I had a bad experience last week in Melbourne when staying at a Novotel also. Not a good start to 2020

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am very sorry that we did not meet your expectations; please accept my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; and your feedback is extremly important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future. Please contact me directly via email an… if you wish to discuss this matter in further details. Sincerely, Anastasiya Guenov Front Office Manager

very well located.

Customer review rating 4.3/5

R. K. /. K. L. Couples - 13/02/2020 Confirmed reviews ALL

Room very clean and quiet. Handy to almost everything.

Dear R. K. / K. L. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel on Collins Team

Awesome location fabulous service

Customer review rating 4.3/5

Kim Couples - 13/02/2020 Confirmed reviews ALL

We really enjoyed our stay. The location is awesome just a quick walk through into shopping paradise. A quick walk to the railway station and federation square and a tram stop straight outside. Breakfast was awesome. Excellent choices. Staff were friendly and helpful especially the guys at the door who efficiently managed our luggage. The spa was broken but still enjoyably warm. Our only 2 things were the lift door is a little scary as it looks as if it’s going to close on you- it cuts it a bit fine before reopening. ( others also laughed about having this experience) The aircon was cold and kept resetting to cold. It is adjustable but we seemed to battle a little with it. But truly it was a lovely stay with 5 star service from the beginning at the door to the desk to the bar and restaurant staff and cleaners. Lovely stay.

Dear Kim, Thank you, we very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is a pleasure to receive positive feedback, which I will share with everyone. Feedback is the best encouragement to us all as we strive to always improve the quality of our services for every person we meet. Do accept our apology as not every aspect was up to the promises, we will be rectifying those , especially the fast closing of the lift doors. Thank you again for sharing your experience. We hope to be able to make you feel welcome again in the future for a totally flawless time. Sincerely, Franziska Guest Relations

all good

Customer review rating 4.3/5

Stephen M. Business - 13/02/2020 Confirmed reviews ALL

room was good all amenities good

Dear Stephen m., We very much appreciate your comments regarding your stay at our hotel and I'm pleased to hear our staff made such a positive impact for you. We look forward to welcoming you back to our hotel in the future. Sincerely, Novotel on Collins Team

small room but adequate

Customer review rating 4.3/5

Nicholas S. Business - 13/02/2020 Confirmed reviews ALL

better than average but a couple of negatives. The bed was too soft and the TV was hard to operate and had very few channels.

Dear Nicholas, Thank you for your review and recent patronage. Our team is constantly hard at work doing everything we can to deliver the best experiences to our guests. It is thanks to guest like you taking the time to tell us what we are doing right and for making suggestions in how we can be better. We certainly value feedback as always strive for excellence. We do hope to welcome you back to our hotel in the future and are thankful, you liked our hospitality. Sincerely, Anastasiya Guenov Front Office Manager

Perfect Location

Customer review rating 4.3/5

Bruno F. D. U. Couples - 13/02/2020 Confirmed reviews ALL

Required a central location in CBD as we came to visit relations who live adjacent to Melbourne's CBD and had prebooked 3 highly rate shows nearby.

Dear Bruno from down u., Many thanks for passing on your feedback. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Extremely welcoming staff, excellent location - love the reno's

Customer review rating 4.3/5

Renee B. A. C. X. Families - 13/02/2020 Confirmed reviews ALL

Our experience with Novotel Collins is always the same - consistantly excellent. Beautiful and welcoming customer service, excellent cleanliness and exceptionally located.

Dear Renee, Thank you for choosing to revisit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this is demonstrated throughout every stay. I will ensure your praise is passed on to all, and especially to Franzi, who is a gem. Our team forward to making you feel welcome and at home in the future. Sincerely, Anastasiya Guenov Front Office Manager
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