Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,605 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,605 reviews

TripAdvisor Rating  4.1/5  5,307 reviews

Customer review rating 4.0/5

Trina B. Families - Confirmed reviews ALL

Great stay but a few things important to us were missed or need looking at.

Dear Trina, We appreciate the time you have taken to review your stay. We’re delighted your family enjoyed the city view from your room and that our booking process via the ALL App met your needs. As Classic members, your loyalty is greatly appreciated. We’re sincerely sorry certain aspects of your stay fell short. Please know our team is always available to address any room requirements during your visit. It’s heartening to hear you’d recommend both Novotel and our loyalty programme so highly. We’ll continue striving to make every experience memorable. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Joanne M. Friends - Confirmed reviews ALL

Great spot, clean room, super fast elevators. Didn't love the pillows or the shower in the bath.

Dear Joanne, Thank you for sharing this lovely review. We’re delighted to hear you enjoyed our central location and found your room to your liking with its high standards of cleanliness. The accessibility of Melbourne’s key attractions from our doorstep is something we take pride in. We do regret any challenges you faced with ease of access during your stay. Our team is always available to assist guests with any immediate needs, and we appreciate your feedback as we continue to improve. Finally, it’s wonderful to know our efficient services, including the lifts, contributed positively to your visit. Your kind recognition means a great deal to our team. It would be a pleasure to welcome you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Chris C. Business - Confirmed reviews ALL

I stayed last week and arrived prior to the normal check in time. I was given an early checkin to a room that was available. The room was excellent. Checkin was fast and the staff member friendly. Very happy with my stay. The room was quiet which I love.

Dear Chris, Thank you very much for this kind review of your recent stay. We are thrilled to hear you enjoyed your recent stay at Novotel Melbourne on Collins. It’s wonderful to know our team could accommodate your early arrival with a seamless check-in. We always aim to make each guest’s experience as smooth as possible, and your kind words about our friendly staff are truly appreciated. Delighted that your room met your expectations and provided the tranquillity you value, especially after a busy day. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Dustin K. Friends - Confirmed reviews ALL

Easy check-in/Check out, friendly staff

Dear Dustin, We appreciate your kind feedback. We are delighted to hear you enjoyed your recent stay at Novotel Melbourne on Collins. It’s wonderful that you found our check-in and check-out process straightforward and appreciated the friendliness of our team. We are also pleased that booking through the Accor ALL app was convenient for you, and we value your loyalty as a Gold member. We hope you managed to explore our central location near Melbourne’s vibrant attractions and look forward to welcoming you back soon. We look forward to welcoming you back for another memorable experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Ralph C. Business - Confirmed reviews ALL

Hairs in the bathroom

Dear Ralph, Thank you for this review about your recent stay. We sincerely apologise that your recent stay did not meet the high standards we strive to uphold. Your comments regarding the bathroom have been shared with our housekeeping team to ensure thorough attention to detail in future. As a valued Platinum ALL member, your satisfaction is particularly important to us, and we regret any inconvenience caused. We hope to have the opportunity to welcome you back for a more seamless experience during your next business trip to Melbourne. We hope to see you again for a more enjoyable experience. Best wishes, Andrew Maynard, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,538 reviews 9.4/10 Location
  • 3,388 reviews 5.8/10 Room
  • 3,150 reviews 7.8/10 Service
  • 94 reviews 2.9/10 WiFi
  • 1,474 reviews 5.3/10 Comfort
  • 1,163 reviews 5.4/10 Cleanliness
  • 1,162 reviews 3/10 Amenities
  • 868 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.