Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 3.9/5 6,182 reviews

Best price
guarantee
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Our lift replacement project is underway with 2 of 5 lifts available for use.

  • Located in the heart of Melbourne on Collins Street

  • Lane Bar & Grill open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool and spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

The standard twin room offers two single beds. This comfortable contemporary room is the ideal option in the heart of Melbourne. The soft feather duvets and pillow menu guarantee a perfect night s sleep. Enjoy the views of the atrium.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Enjoy a king bed in this stylish room in the heart of Melbourne. Designed for natural and comfortable living, this room offers views of the atrium or the city.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Featuring two double beds, this stylish deluxe room is ideal for up to four people. The bathroom offers a bathtub with overhead shower, and Novotel Fairtrade amenities.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Designed for comfort this room features a king bed with room on either side of the bed to transfer from a wheelchair, an expansive bathroom accessible via a large sliding door offering lever taps, wheel-in shower with grab rails and flip-down seat.

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Spa Room 1 King Bed

Photo out of - Deluxe Spa Room 1 King Bed

This 35sqm stylishly designed deluxe spa room offers a comfortable king bed with a spacious bathroom that features a spa bath and large walk-in shower. Relax on the chaise lounge in the comfort of your room.

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Family Suite 1 King Bed and 2 Single Beds

Photo out of - Family Suite 1 King Bed and 2 Single Beds

Designed for families, this 49sqm Suite features an open-plan master bedroom with a king bed, a chaise longue and a dining table set. The second room offers two single beds. Stay connected with free WIFI and enjoy Nespresso coffee in your room.

Max. number of persons
5
Area
From 49 m² / 527 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 380 rooms
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Boutiques/shopping

Shopping mall

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Play area

Well-being

Heated Pool

  • Covered
  • On site

Fitness Centre

  • On site

Sports and leisure

Bodybuilding equipment/Gym Additional charge

  • On site

Bodybuilding equipment/Gym

  • Nearby
  • Near the property
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.2 ft

  • Parking pricing: 39.39 € 64 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Self Parking - $42 per day

Additional charge

32 Manchester Lane, 3000 Melbourne

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 25.85 € 42 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking

LANE BAR & GRILL

Photo out of - LANE BAR & GRILL

Lane Bar & Grill is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Cooking style
International
Capacity
150
Accessibility
Accessible service
270 Collins Street, 3000 Melbourne, Australia
Telephone +61 3 9667 5800
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Lane Bar & Grill is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Feast on a full buffet breakfast or select from our sumptuous a la carte breakfast menu available daily at Lane Bar & Grill located on Level 3 and overlooking Collins Street. Weekdays 6:30am - 10:00am Weekends & Public Holidays 7:00am - 11:00am

Take advantage of our heated indoor swimming pool and jacuzzi. Located on Level 7 next to our InBalance fitness centre.

Novotel Melbourne on Collins provides a fully equipped fitness centre located on Level 7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  6,182 reviews

Customer review rating 4.5/5

Tricia B. Couples - Confirmed reviews ALL

Dear Tricia, Thank you for sharing your feedback, and thank you for your loyalty as an ALL Silver member. We’re delighted that you enjoyed our central location and had a positive stay overall, particularly your breakfast experience and interactions with our team. We fully recognise the frustration caused by operating with only one lift, especially during such a busy period. Our long-awaited lift replacement project has now commenced. This significant, long-term infrastructure project is essential to ensure the ongoing safety and reliability of our lift system. Given the scale and duration of the works, some disruption is unfortunately unavoidable, and we sincerely appreciate your patience. We’re also sorry that the WiFi connection was slow and repeatedly dropped out during your stay. Your feedback has been shared with our IT team for investigation, as we recognise how important a fast and reliable connection is for our guests. Thank you again for your high recommendation and understanding. We look forward to welcoming you back to Novotel Melbourne on Collins. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Jennifer H. Couples - Confirmed reviews ALL

Dear Jennifer, Many thanks for your valuable feedback. We are delighted that your stay with us was so enjoyable, from your comfortable and clean room to the meals at Lane Restaurant. We also appreciate your kind words about the Accor ALL App. It is wonderful to know that our Platinum members find the booking process straightforward, and we are pleased that your room upgrade, welcome gift, and welcome drink all added to your experience. However, we are sorry that our team did not make you feel as personally valued as you have come to expect. We understand how important that warm, individual connection is, particularly when you have built a rapport with a familiar face like Ritchelle. Please be assured we have shared your thoughts with the team. Nonetheless, we are thrilled that you would recommend both Lane Restaurant and Lane Bar. Our kitchen and bar teams take great pride in showcasing local produce and creating memorable dining moments, so your endorsement means a great deal to us. Finally, we are glad you appreciated our location on Collins Street. We hope you were able to explore some of the nearby theatres and boutiques during your visit. We look forward to welcoming you back on a future trip. Best regards, Andrew Maynard, General Manager

Customer review rating 2.5/5

Peter C. Couples - Confirmed reviews ALL

Dear Peter, Thank you for sharing your feedback, and thank you for your loyalty as an ALL Classic member. We are pleased that your check-in experience was positive and that you found our team welcoming. We fully recognise how frustrating the reduced lift availability was, particularly during such a busy period. Our long-awaited lift replacement project has now commenced. We fully recognise the inconvenience caused by reduced lift availability; however, this is a significant, long-term infrastructure project that must be undertaken to ensure the ongoing safety and reliability of our lift system. Given the scale and duration of the works, some disruption during busy periods is unfortunately unavoidable. We are working closely with our contractors to complete the project as safely and efficiently as possible while minimising the impact on our guests. We completely understand that waiting five minutes for a crowded lift made moving around the hotel uncomfortable and had a significant impact on your stay. Information regarding the lift project is provided on our website, online booking platforms and throughout the hotel. However, we regret that this information was not apparent to you when booking through your travel agent and understand your disappointment at only becoming aware of the reduced lift availability upon arrival. It is particularly disappointing to hear that this experience has left you not wishing to return. We sincerely appreciate your feedback and your patience during these essential works. Kind regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Bernadine M. Families - Confirmed reviews ALL

Dear Bernadine, Thank you for taking the time to share your feedback. While we’re pleased that our central location suited your family stay, we are very sorry that your accommodation and overall experience fell well below expectations. We regret that the initial room configuration did not suit you and your husband and that the room itself felt old and uncomfortable. We are also sorry that the air-conditioning was not working correctly and that the television was difficult to operate. These maintenance issues should have been identified and addressed before your arrival, and your comments have been shared with our Maintenance team. While we’re pleased our team was able to arrange an alternative room after you raised your concerns, we recognise that this should not have been necessary in the first place. We also appreciate your candid comments regarding the overall condition of our rooms. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces, including modernising our in-room entertainment offering. Your lower scores for cleanliness, breakfast, our team, WiFi and departure have also been noted and shared with the relevant leadership teams for review. Thank you again for your constructive feedback. We sincerely regret that this stay did not provide the comfortable family experience you expected from us. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.0/5

Carolyn L. T. Families - Confirmed reviews ALL

Dear Carolyn, Thank you for sharing your feedback, and thank you for your loyalty as an ALL Gold member. We are pleased that you found our team pleasant, enjoyed the restaurant food, and rated your check-in, cleanliness and departure so highly. We fully recognise the inconvenience caused by reduced lift availability, particularly during the busy Grand Final weekend. Our long-awaited lift replacement project has now commenced. This is a significant, long-term infrastructure project that must be undertaken to ensure the ongoing safety and reliability of our lift system. Given the scale and duration of the works, some disruption during busy periods is unfortunately unavoidable. We are working closely with our contractors to complete the project as safely and efficiently as possible while minimising the impact on our guests. We also appreciate your comments regarding the age and condition of the room. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. We understand that the shower-over-bath configuration was not your preference. We do have different room types available without this bathroom configuration, and for a future stay our Reservations team would be happy to discuss your requirements and assist with a more suitable option, subject to availability. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you and your family back and provide an improved experience. Kindest regards, Andrew Maynard, General Manager

Dear S., Thank you for sharing your detailed feedback, and thank you for your loyalty as an ALL Silver member. It is also wonderful to welcome you back after having stayed with us regularly in the past. We’re pleased that our central location remains a highlight and that you had positive experiences with our team, WiFi, bar and in-room dining. However, we are sorry about the lack of attention to detail from Housekeeping during your stay. Running out of shower gel, not having your coffee replenished and needing to request room servicing after 4:30pm are not the standards we expect. Similarly, the room-service tray should have been promptly identified and removed. Your feedback has been shared with our Housekeeping leadership team for review and follow-up. We also apologise that your room phone was not working. This should have been identified and addressed, and your comments have been shared with our Maintenance team. Thank you again for your constructive feedback and continued Silver loyalty. We appreciate your history with the hotel and hope your next stay provides the consistently attentive experience you remember and expect from us. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Jim V. Business - Confirmed reviews ALL

Good but too busty

Dear Jim, Thank you for sharing your feedback, and thank you for your valued loyalty as an ALL Diamond member. We’re delighted that you enjoyed your stay overall, particularly our central location, accommodation and the service provided by our team. We especially appreciate your perfect score for our team and your continued support of the ALL loyalty programme. We also appreciate your comment that the hotel felt particularly busy during your stay and hope this did not detract too greatly from your experience. We are sorry that the WiFi speed did not meet expectations, particularly during a business trip, and your feedback has been shared with our IT team for attention. Thank you again for your Diamond loyalty, and we look forward to welcoming you back to Novotel Melbourne on Collins. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.5/5

Sandra W. Couples - Confirmed reviews ALL

Good location with trams close by and walking distance for many attractions in the cbd

Dear Sandra, Thank you for sharing your detailed feedback, and thank you for your continued loyalty as an ALL Silver member. We’re pleased that our central location and convenient tram access made it easy to enjoy Melbourne, and that you had positive experiences with your arrival, cleanliness, WiFi and lunch at Lane. We are sorry that the bedside light you reported was not repaired during your stay. Once raised with our team, this should have been followed through, and your comments have been shared with our Maintenance and Front Office teams. We also appreciate your candid feedback regarding Lane. While we’re delighted you enjoyed the food, we agree that worn and damaged furnishings detract from the overall experience. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Your comments regarding the bar’s operating hours during such a busy period in Melbourne have also been shared with our Food & Beverage leadership team. Finally, we regret that your welcome drink fell below expectations and have noted your feedback regarding our sustainability initiatives. Thank you again for your constructive comments and Silver loyalty. We hope to welcome you back for an improved experience on your next visit to Melbourne. Best regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Rosemary P. Families - Confirmed reviews ALL

The Bathroom and room could do with an upgrade

Dear Rosemary, Thank you for sharing your feedback, and thank you for your valued loyalty as an ALL Silver member. We’re delighted that our central location was a highlight of your family stay and particularly pleased to see your perfect scores for booking, arrival, our team, departure, WiFi and sustainability. We also appreciate your candid feedback regarding the condition of the room and bathroom and understand that these areas did not meet your expectations. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Thank you again for your feedback and continued Silver loyalty. We hope to welcome you and your family back for an even better experience in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Darren C. Families - Confirmed reviews ALL

Hotewl is becoming dated, rooms need a refresh, television and tech needs upgrading.

Dear Darren, Thank you for sharing your feedback, and thank you for your loyalty as an ALL Classic member. Most importantly, thank you for choosing Novotel Melbourne on Collins for close to 28 years. Your longstanding support means a great deal to our team. We’re delighted that you continue to enjoy our central location and had such positive experiences with your arrival, departure, WiFi, Lane Bar and Concierge. It is especially wonderful to hear your comments about Lauren at Reception and Stephen at the bar. We will be very pleased to share your recognition with them both. We appreciate your candid feedback regarding the age of the rooms and our technology. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces, including modernising our in-room entertainment offering with streaming capabilities. We also appreciate your comments regarding your ALL membership level after so many years of staying with us. While membership status is determined by the qualifying criteria of the ALL programme, we certainly recognise and greatly value the loyalty you have shown our hotel over almost three decades. Thank you again for your continued support, and we look forward to welcoming you back for many more stays. Best regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Yun R. Business - Confirmed reviews ALL

very happy

Dear Yun, Thank you for your wonderful feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted that you were very happy with your stay and particularly enjoyed the spacious room, our central location and the friendly service provided by our team. It is fantastic to see perfect scores across every aspect of your experience, including breakfast, cleanliness, WiFi and sustainability. Thank you again for choosing Novotel Melbourne on Collins. We look forward to welcoming you back for another enjoyable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Robin P. Business - Confirmed reviews ALL

Comfortable stay for us with no major problems, however renovation works - particularly to the lifts - could have been better timed to not be in progress when hoards of guests arrived for the Grand Final. Some waiting times were insane.

Dear Robin, Thank you for sharing your feedback. We’re pleased that our location suited your needs so well and that you had a comfortable stay overall. It is particularly wonderful to see your perfect score for our team and your positive feedback regarding breakfast and departure. We fully recognise how frustrating the lift waiting times were during such an exceptionally busy period in Melbourne. Our long-awaited lift replacement project has now commenced, and these essential works are necessary to ensure the ongoing safety and reliability of our lift system. A project of this scale requires significant planning and coordination, and we are working closely with our contractors to complete the works as safely and efficiently as possible. We sincerely appreciate your patience during the disruption. We also appreciate your feedback regarding WiFi access and your preference for comfort and convenience to remain central to the guest experience. Your comments have been noted and shared with the relevant teams. Thank you again for your recommendation. We hope to welcome you back for another comfortable stay with a much smoother experience moving throughout the hotel. Best regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Glenda M. R. Solo - Confirmed reviews ALL

When I arrived, I was told I had not paid for the room (even though I was sure I had) - so I paid. Later that night I found the receipt for my payment - went to the desk and was told that I had actually paid. It then took 4 days for the refund to come back to my bank account. I had also organised breakfast for 2 x mornings. The first day was fine - charged to my room. The 2nd day, the staff in the restaurant were quite rude and said I had to pay up front - and wanted to charge more than the offer I had received. I showed them my offer, but they would not accept this and said I had to sort it out at the front desk - so I had to go to reception and ask for this to be reviewed. Of course, I was told that I could charge it to my room, at the lower rate. I asked that they call the restaurant - which they refused to do - so I went back to the restaurant and told them it was in the 'system' and that I could charge the lower amount to my room. They said they could not accept this and had to phone reception - to check. I am not sure why they couldn't have done this in the first place. Overall - not a very good experience - very poor customer service. Now I know why I did not re-join Accor this year, and I have. been booking other hotels that offer better service.

Dear Glenda, Thank you for taking the time to provide such detailed feedback, and thank you for your loyalty as an ALL Gold member. While we’re pleased that you enjoyed your room and appreciated the upgrade, we are very sorry that the service surrounding your stay caused such unnecessary frustration. Most concerning was the payment issue at check-in. Your reservation and payment status should have been correctly verified before requesting payment again, and we sincerely apologise that you were charged twice and then had to wait for the funds to be returned. Your comments have been shared with our Front Office leadership team for review. We are equally disappointed by your breakfast experience. Once you raised the offer you had booked, our Front Office and Food & Beverage teams should have communicated directly with each other rather than requiring you to repeatedly move between Reception and the restaurant to resolve the matter yourself. We also regret that your interactions in the restaurant felt rude and unhelpful. This was unnecessarily complicated and certainly not the level of customer service we expect to provide. It is particularly disappointing to know that these experiences have affected your perception of both our hotel and your loyalty to Accor. Your feedback has been shared with our Front Office and Food & Beverage leadership teams so that the service and communication failures you encountered can be addressed. Thank you again for your candid feedback. We sincerely regret that the service did not match the quality of your accommodation and hope we have the opportunity to provide you with a much more seamless and welcoming experience in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Hannah N. Families - Confirmed reviews ALL

Welcoming and amazing staff, always a pleasant stay

Dear Hannah, Thank you for sharing your lovely feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted that you and your family enjoyed another pleasant stay and particularly appreciate your wonderful comments about our welcoming and amazing team. It is fantastic to see perfect scores for your booking experience, arrival, accommodation, our team and departure, along with your perfect recommendation. We are sorry, however, that dishes from the previous guest were left outside your room and that there was no milk available. The dishes should have been promptly identified and removed, and these details should have been attended to before your arrival. Your comments have been shared with our Housekeeping team. Thank you again for your continued support. We look forward to welcoming you and your family back for another enjoyable stay. Best regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Nur A. B. A. W. Business - Confirmed reviews ALL

The verification process during checkin was so lengthy and troublesome, if your staff was being more friendly, then this will make customer more at ease. You are totally lack of friendliness and politeness, should have learn more from South East countries hospitality. They are attentive, friendly and polite.

Dear A., Thank you for taking the time to share your feedback. We are very sorry that your experience, particularly during check-in, fell so far below expectations. We understand that the verification process felt lengthy and troublesome, and sincerely regret that our team’s manner did not make you feel welcomed or at ease. Regardless of the procedures required at check-in, every guest should be treated with warmth, courtesy and professionalism. Your comments have been shared with our Front Office leadership team for review and coaching. We also apologise for the shortcomings in your accommodation, including the missing tea and coffee supplies, the lack of toiletries and the faulty light. These matters should have been identified and addressed before your arrival, and your feedback has been shared with our Housekeeping and Maintenance teams for attention. Your comments regarding breakfast, Concierge service and our sustainability initiatives have also been noted and shared with the relevant teams. We appreciate that these aspects of your stay did not meet your expectations. While we’re pleased that your departure experience was more positive, we sincerely regret that the overall service and accommodation did not provide the welcoming and comfortable experience you should have received. Thank you again for your candid feedback. We hope to have the opportunity to provide you with a much better experience on a future visit to Melbourne. Best regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Micheal D. Couples - Confirmed reviews ALL

As above

Dear Micheal, Thank you for sharing your feedback, and thank you for your loyalty as an ALL Classic member. While we’re pleased you enjoyed the breakfast, we are very sorry that so many other aspects of your stay fell below expectations. We particularly regret the condition of your room, including the dust and dirt on the floor and the power outlets that were not working. These issues should have been identified before your arrival, and your comments have been shared with our Housekeeping and Maintenance teams. We are also sorry that, after being moved, you felt the replacement room did not reflect the Deluxe room you had booked. The unpleasant odour you experienced in the lift is associated with works currently being undertaken within the retail space below the hotel. We fully recognise how unpleasant this is for our guests and are doing everything we can to mitigate the odour while those works are underway. We also apologise for the poor WiFi speed and have shared this with our IT team. Equally important is your feedback about our service. A warm welcome, a smile and a genuine thank you are fundamental to hospitality, and we are sorry this warmth was missing from both your arrival and departure experience. Your comments have been shared with our Front Office leadership team for coaching. Thank you again for your candid feedback. We sincerely regret that your stay did not provide the experience you expected and hope to have the opportunity to provide you with a much better one in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Sarah C. Couples - Confirmed reviews ALL

Easy check in, good hotel advice

Dear Sarah, Thank you for sharing your feedback. We’re delighted that you enjoyed your stay and particularly appreciated our central location, easy check-in and the helpful advice provided by our team. It is wonderful to see perfect scores for your arrival, our team and departure, along with your perfect recommendation. We’re also pleased that our bottled filtered water and in-room recycling facilities contributed positively to your experience. We appreciate your feedback regarding the ease of WiFi access and have shared your comments with our IT team for attention. Thank you again for choosing Novotel Melbourne on Collins. We look forward to welcoming you both back for another enjoyable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Jullia W. Families - Confirmed reviews ALL

I’ve known the property for many years. Lee and Sam at check in were great getting us into our room well before check in time. Lee’s personalised service was outstanding. The rooms are a bit on the older side by now and to be honest my sleep wasn’t the best and I woke up with a backache. But the kids loved the pool and the breakfast. Great value for money on the breakfast especially considering that one can get eggs to order at no additional cost (the Pullman doesn’t offer that). So a good start to the day.

Dear Julia, Thank you for sharing your detailed feedback, and thank you for your loyalty as an ALL Silver member. As someone who has known the hotel for many years, we particularly appreciate your continued support. We’re delighted that Lee and Sam provided such a warm arrival and were able to arrange early access to your room. It is especially wonderful to hear that Lee’s personalised service was outstanding, and we will be very pleased to share your recognition with both Lee and Sam. We’re also glad the children loved the pool and that breakfast provided such a great start to the day, particularly the value and our eggs cooked to order. We are sorry, however, that your sleep was not as comfortable as it should have been and appreciate your comments regarding the age of the room. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. We also sincerely apologise for the food wrappers found behind the bedside table. These should unquestionably have been identified and removed before your arrival, and your feedback has been shared with our Housekeeping leadership team for attention. Thank you again for your constructive feedback and continued Silver loyalty. We look forward to welcoming you and your family back for another enjoyable stay. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Dean H. Couples - Confirmed reviews ALL

Superb location within walking distance to many attractions. Comfortable, spacious room, and a very good varied choice of foods for breakfast. Staff very friendly and helpful, upgrading our room with no hassle after an initial room allocation was not quite what we had asked for. We were also allowed a late room check-out on our last day (at a minimal charge) which was much appreciated and saved a lot of problems.

Dear Dean, Thank you for your wonderful feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted that you enjoyed our central location, spacious and comfortable accommodation, varied breakfast selection and, particularly, the friendly and helpful service provided by our team. We apologise for the initial misunderstanding regarding your bathroom configuration. However, we’re very pleased that our Front Office team was able to resolve this quickly and efficiently and arrange a suitable alternative room. It is also wonderful to know that the late check-out made your final day in Melbourne easier and more enjoyable. Your perfect scores across accommodation, cleanliness, breakfast, our team, departure and WiFi are greatly appreciated, as is your perfect recommendation. Thank you again for choosing Novotel Melbourne on Collins. We hope to have the pleasure of welcoming you back on your next visit to Melbourne. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Ashley G. Solo - Confirmed reviews ALL

Good

Dear Ashley, Thank you for your wonderful feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted that you had such a positive stay with us and truly appreciate your perfect scores for your arrival, accommodation, cleanliness, our team and departure. Your perfect recommendation of both Novotel and the ALL loyalty programme is also greatly appreciated. Thank you again for choosing Novotel Melbourne on Collins. We look forward to welcoming you back for another enjoyable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Robert R. Families - Confirmed reviews ALL

We booked a two night stay for ourselves (grandparents) and three grandchildren aged 11, 9 and 6 in a family suite. We received a very nice and courteous welcome from Sam and she passed on our generous welcome gift of a bottle of wine, snacks and rocky road! We were allocated a family suite on a high floor which was appreciated. It was spacious and comfortable for our group of five. An additional welcome gift for the children of sodas was delivered during the afternoon. Thank you so much! The children loved the pool and breakfast was excellent. Lovely meal in the restaurant - superb food. The Bar staff team nop notch - brilliant service and so hospitable. Much has been made about the lift issue - ok maybe we had to wait a little at times but it did not impact our stay at all. Concierge team always welcoming too. So all round a great trip - we would like to thank all the team so much for making our stay so enjoyable. Our grandchildren didn't want to leave.

Dear Robert, Thank you for such a wonderful and detailed review, and thank you for your valued loyalty as an ALL Platinum member. We are delighted that your family getaway with your grandchildren was such an enjoyable one. It is especially lovely to hear that the family suite provided plenty of space and comfort for all five of you, and that the welcome amenities, including the special delivery for the children, helped make the stay memorable. Your kind words about our team mean a great deal to us. Sam will be thrilled to receive your recognition, and we will also be very pleased to share your compliments with our Bar, Restaurant, Breakfast, Concierge, Housekeeping and Front Office teams. Knowing that their hospitality contributed so positively to your family’s experience is wonderful feedback. We’re also delighted that the children loved the pool, that breakfast and dinner were highlights, and that your Platinum benefits and recognition exceeded expectations. Thank you as well for your patience and understanding regarding the lifts during our current replacement project. Receiving perfect scores across every aspect of your stay is incredibly rewarding, but perhaps the greatest compliment of all is hearing that your grandchildren didn’t want to leave! Thank you again for your generous feedback and continued Platinum loyalty. It was our pleasure to have your family stay with us, and we look forward to welcoming you all back to Novotel Melbourne on Collins for another memorable visit. Kindest regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Andrew E. Families - Confirmed reviews ALL

The hotel was nice clean and very family friendly

Dear Andrew, Thank you for your wonderful feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted that you and your family enjoyed such a positive stay and found the hotel clean, welcoming and family friendly. It is especially rewarding to hear that our team was so helpful throughout your visit. Your perfect scores across every aspect of your experience, including breakfast, the bar, Concierge, pool and our sustainability initiatives, are greatly appreciated, as is your perfect recommendation. Thank you again for choosing Novotel Melbourne on Collins. We look forward to welcoming you and your family back for another wonderful stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Frances C. Families - Confirmed reviews ALL

Staff friendly especially at Lanes restaurant at Breakfast and dinner

Dear Frances, Thank you for sharing your feedback, and thank you for your valued loyalty as an ALL Gold member. We’re pleased that you and your family enjoyed our central location and particularly the friendly service provided by our team at Lane Restaurant. It is wonderful to hear that Vina went out of his way to look after you at breakfast, and we will be very pleased to share your recognition with him and the team. We also appreciate your candid feedback regarding the condition of the room. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. We are sorry that the WiFi did not meet expectations, both in terms of ease of access and connection speed. Your comments have been shared with our IT team for attention. Thank you again for your constructive feedback and continued Gold loyalty. We look forward to welcoming you and your family back for an even better experience. Best regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Newland Z. Families - Confirmed reviews ALL

Stayed in an accessible room, great decor, easy to manouver around.

Dear Z., Thank you for your wonderful feedback, and thank you for your loyalty as an ALL Classic member. We’re delighted that your accessible room suited your needs so well and that you appreciated the décor, space and ease of moving around the room. It is also fantastic to see perfect scores for your arrival, accommodation, our team, departure, WiFi, dinner and sustainability initiatives. We’re especially pleased that you enjoyed the service provided by our team and had such a positive family stay overall. Thank you for your perfect recommendation and for choosing Novotel Melbourne on Collins. We look forward to welcoming you and your family back for another great experience. Best regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Raymond W. Families - Confirmed reviews ALL

Always good

Dear Raymond, Thank you for your wonderful feedback. We’re delighted to hear that you and your family enjoyed another great stay and that our central location continues to be such a highlight. It is fantastic to receive perfect scores across every aspect of your experience, including your accommodation, daily room servicing, breakfast, our team, WiFi and departure. We’re also pleased that the option to reuse your towels worked well and supported your preferences during your stay. Thank you especially for your perfect recommendation and continued support of Novotel Melbourne on Collins. We look forward to welcoming you and your family back for another enjoyable stay. Kind regards, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,348 reviews 9.4/10 Location
  • 3,163 reviews 5.2/10 Room
  • 2,857 reviews 7.6/10 Service
  • 103 reviews 2.5/10 WiFi
  • 1,515 reviews 2.1/10 Amenities
  • 1,366 reviews 5.2/10 Comfort
  • 1,120 reviews 4.6/10 Cleanliness
  • 749 reviews 7.3/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Melbourne Hotels