Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,563 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,563 reviews

TripAdvisor Rating  4.1/5  5,310 reviews

Customer review rating 3.5/5

Wayne D. Business - Confirmed reviews ALL

Quick stay for work. Second time at this hotel in the last six months. Quick and efficient service for check in and check out. On both occasions I used room service and both times there were issues with the wrong order being delivered. Hotel rooms are a bit drab with no view to speak of (windows open out into an interior atrium). Main reason for choosing this hotel is the location.

Dear Wayne, Please accept our thanks for taking the time to review your visit. We are delighted to know that our central location continues to meet your needs for business travel, providing convenient access to Melbourne’s CBD. Our team takes pride in delivering swift and attentive service during check-in and check-out, ensuring minimal disruption to your schedule. That said, we sincerely regret that certain aspects of your stay fell short of expectations. While we aim to deliver seamless in-room dining experiences, we acknowledge the inconsistencies you encountered and will reinforce our procedures to prevent recurrence. Regarding your comments on the room interiors, an exciting refurbishment is planned for 2026 to enhance comfort and aesthetics, including updates to lighting and decor. Nonetheless, we are pleased that our prime Collins Street location remains a key factor in your visits. We hope this convenience offered ease in balancing your professional commitments with opportunities to explore the vibrant surroundings. We hope to welcome you again in the future. Kind regards. Andrew Maynard, General Manager

Customer review rating 3.0/5

Rachael G. Families - Confirmed reviews ALL

Was disappointed with the check in process this time. In short, I was unable to add another room night to the original booking so ended up with two bookings. The one night was for myself and my two sons required a roll away. The next morning I requested the roll away to be taken out as it would only be myself and 1 Son for the remainder of the stay; this was for the new booking. Needless to say; this was obviously very confusing for the staff. More to the point communications between the front desk and housekeeping are poor. Returning very late from the AO to find the roll away still in the room. Not sure why the request and detailed explanation wasn't followed. Being a member of the ALL and setting preferences is clearly a gimmick as, nicely, my gift always has a bottle of RED; can t do RED I am allergic. The cheese platter is great however being left out on the bench it gets ruined, the cheese all dries out and the biscuits go soggy. Suggest that it be placed in the fridge with a cover. I am always happy with Macarons! Additionally this room was near the lift, preference is to be away from the lift. It was a low floor, preference is for a higher floor and a view, this one faced into the shopping center. The amenities rarely get replaced. I had to go to reception, again late at night after a long day at the tennis, the ask for a shower cap (I forgot my own this time). Lovely to get amenities, when you are relying on them it would be great to have them replaced each clean. Tea bags are another thing not replenished, had to ask. Again, I have mentioned this before. The late night room service menu needs work. Add a club sandwich; ice cream with strawberries or not and hot chocolate. I am aware there are eateries around the hotel that stay open late however one does not want to have go out again to get food. Lastly, the breakfast/dinning room runs so much better when Vino (tallish gentleman) and his Lady counterpart (sorry didn't get a name, she wore a vest) are working/on. The first few days the place was in a shambles/slow service, no service/empty food trays etc; they come back to work and the place is running smoothly, and I felt welcomed. Novotel would be wise to keep these two staff members!

Dear Rachael, Thank you for sharing your opinion about your time at our hotel. We are glad to hear you found our location convenient and appreciated the comfort of your bed during your stay. It is always encouraging to receive such comments about our facilities. However, we sincerely apologise that several aspects of your visit fell short of expectations. Your experience with the check-in process and communication between departments is not reflective of our usual standards, and we will review these procedures carefully. We also acknowledge your comments regarding room preferences and amenities replenishment, which will be highlighted to our housekeeping team for improvement. Regarding your Diamond membership benefits, we regret the oversight with your welcome gift and will ensure your preferences are prioritised in future bookings. Nonetheless, it was wonderful to hear your kind words about Vina and his colleague in our dining area. We take great pride in our team members who consistently deliver exceptional service, and we will ensure your recognition is shared with them directly. Finally, our central Collins Street location remains one of our greatest assets, and we hope this added convenience offered some respite during your travels. We all hope to be able to welcome you again. Best wishes, Andrew Maynard, General Manager

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TripAdvisor rating 5.0/5

DG1106 TripAdvisor review

This is the third year my husband and I have gone to the Australian Open and the third different hotel we've booked. The reason for this is that we were only partially satisfied with the other two and each had its share of problems. Not so with the Novotel. We loved it. From the comfort of the room, view, and amenities to a superb full breakfast buffet, every aspect ran like a well-oiled machine. We were also able to get different pillows on request, which made all the difference in my quality of sleep. Customer service was impeccable, and a special shout out to breakfast management and staff. They were run ragged every morning and handled it all like true professionals. Hotel is centrally located for all the arcades, laneways and shopping, and an easy walk for us to the AO event or water taxi. We'll definitely be staying here again next year.

Dear DG, Many thanks for your review. We are delighted you enjoyed such a wonderful stay at Novotel Melbourne on Collins. It’s fantastic to know our rooms, views, and amenities contributed to your comfort. We take pride in tailoring your experience, from the variety of pillows to the personalised service. Our breakfast team will be thrilled to hear your kind words about their professionalism during busy mornings. We look forward to welcoming you back next year for another seamless visit. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Thomas B. Families - Confirmed reviews ALL

Entry level stay. The simple stuff. Check in person had no name tag. Room was dusty and not cleansed to basic expectations. Toilet was constantly leaking and you could hear a drip all night. Sleep? No sleep as the hallway lights came through the door cracks and lit up the room. Breakfast was ok. Great location but need to work on other aspects. Check out was quick and easy though.

Dear Thomas, Thank you for sharing your thoughts on your recent stay. We’re pleased to hear you found our breakfast satisfactory and enjoyed our prime location, which offers convenient access to Melbourne’s vibrant attractions. That said, we sincerely apologise that your stay did not meet your expectations. Our team is committed to providing a high standard of service, and we regret the issues encountered with your room’s condition and comfort. Please know all feedback is taken seriously, and we will address these matters with our housekeeping and maintenance teams to ensure improvements moving forward. On a positive note, we’re glad your check-out experience was quick and efficient, reflecting the seamless service we strive to offer all our guests. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Brendon P. D. Couples - Confirmed reviews ALL

Stay was adequate. Buffet breakfast could do with refreshing more often. Not sure what the empty scotch bottle was doing in the wardrobe when we arrrived. Left it there in case it was needed :(. I am sure it is still there in room 1111.

Dear Brendon, We appreciate you taking the time to share your experience with us. We appreciate your kind remarks regarding the cleanliness of your room during your recent stay. It is always encouraging to know our standards in this area met your expectations. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. The matter you raised concerning items found in the room is not reflective of our usual housekeeping protocols, and we are reviewing this with our team to prevent recurrence. We also note your feedback about the breakfast offering and will explore ways to maintain freshness throughout service hours. We are pleased to hear your check-in process at reception was smooth and efficient. Should your travels bring you back to Melbourne, we would be delighted to welcome you again for a more seamless experience. It would be our pleasure to have you return in the future. Best wishes, Andrew Maynard, General Manager

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