Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,581 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  6,581 reviews

TripAdvisor Rating  4.1/5  5,309 reviews

Customer review rating 3.5/5

Adam W. Families - Confirmed reviews ALL

Great location - room was fine but a few suggestions for improvements.

Dear Adam, Thanks for your review. We’re delighted to hear that our convenient central location in Melbourne’s CBD contributed positively to your family trip. Our team always strives to provide comfortable accommodation, and it’s gratifying to know your room met your needs. That said, we sincerely regret that aspects of your dining experience did not meet your expectations. Your comments about beverage options and menu variety have been noted, and we will certainly explore ways to enhance our culinary offerings while maintaining our focus on fresh, seasonal produce. Please rest assured our staff are always available to discuss dietary requirements during your stay. Nonetheless, we’re pleased that overall you had a great stay and enjoyed our prime position near Melbourne’s key attractions. Many guests find our proximity to transport links and shopping districts particularly valuable when travelling with family. We hope to see you again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Anthony T. Couples - Confirmed reviews ALL

Good service from housekeeping and dining staff at breakfast. Some issues with hot water and milk at breakfast. Issue with lifts not working on checkout day.

Dear Anthony, Thank you for taking the time to share your feedback. We are delighted that you appreciated the attentive service from our housekeeping team and the friendly interactions during breakfast. Your recognition of their efforts is truly valued. That said, we sincerely apologise for the inconvenience caused by the lift malfunction during your departure. Please rest assured we are currently upgrading all lifts to enhance future guest experiences. We also regret any shortcomings with the hot water system and breakfast provisions, and we will review these areas carefully. Nonetheless, we are thrilled you enjoyed our prime Collins Street location, perfect for exploring Melbourne’s vibrant attractions. We hope this added convenience contributed positively to your stay. We hope we have the opportunity of seeing you again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Eric H. Families - Confirmed reviews ALL

Enjoyed the central location. Shower/bathtub knob for changing between shower and tub spouts was broken. The pool was out of order which was a big let down for the kids. Fortunately the pool opened the next day.

Dear Eric, Thank you for sharing your experience. We are delighted to hear that our central location enhanced your family trip and that you appreciated the convenient access to Melbourne’s attractions. It’s also wonderful to know that the pool became available during your stay, allowing the children to enjoy their time. However, we sincerely regret that certain aspects of your experience fell short of your expectations. The maintenance issues you encountered are not reflective of our usual standards, and we have shared your comments with our technical team to address these promptly. Regarding breakfast, we continuously review our offerings to ensure value and variety. Nonetheless, we are pleased that your overall stay was satisfactory. Our team takes pride in delivering memorable experiences, and your recognition of our efforts is greatly appreciated. We look forward to welcoming you back. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Donna B. Families - Confirmed reviews ALL

Always great service and we love the breakfast. Located in a great part of Melbourne with easy access to everything.

Dear Donna, Thank you for so positively reviewing your stay. We are delighted to hear you enjoyed your family stay at Novotel Melbourne on Collins. It is wonderful that our team’s attentive service and varied breakfast offerings made your experience memorable. Our convenient Collins Street location truly does put Melbourne’s vibrant heart right on your doorstep. Thank you again for choosing to book through the Accor ALL App and for your loyalty as a Classic member. We look forward to welcoming your family back for another seamless stay. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.5/5

Steve S. Couples - Confirmed reviews ALL

Central spot near shops and eateries. Cleanliness of hotel disappointing. Floors dirty. Food trays, glassware left outside of rooms for long periods. More staff needed I'd say. Room was comfortable, on the small side however. Dodgy tv. Difficulty with sound. Couldn't use usb stick in tv. Couldn't connect tv to phone via Bluetooth or WiFi to watch streaming TV.

Dear Steve. Thank you for your review. We are pleased to hear your positive remarks about our central location near Melbourne’s vibrant shopping and dining precincts. However, we sincerely regret that certain aspects of your stay fell short of your expectations. Cleanliness issues you described are being addressed with our housekeeping team, and we are reviewing service processes to ensure better coordination in public areas. Regarding television services, we have noted your feedback and are pleased to let you know we have an exciting refurbishment planned for this year which will include updating entertainment systems. We do hope that you will return on another occasion. Best regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,516 reviews 9.4/10 Location
  • 3,346 reviews 5.8/10 Room
  • 3,097 reviews 7.8/10 Service
  • 93 reviews 2.7/10 WiFi
  • 1,476 reviews 5.3/10 Comfort
  • 1,177 reviews 3.1/10 Amenities
  • 1,171 reviews 5.4/10 Cleanliness
  • 869 reviews 7.7/10 Breakfast

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