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Novotel Melbourne on Collins Hotel 4.5 stars

Customer review rating 4.3/5 30,640 reviews

ALLSAFE approved hotel

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Novotel Melbourne on Collins
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+ 25 Services

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa - currently closed due to COVID-19

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (nearby)Paying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :  BUS402 FOOTSC IRVING STREET

  • WESTRANS :  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :  TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodation(s)

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Accessible Room 1 King BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
Rooms

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Menu (PDF)

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Non contractual photo

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

30,640 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,155 reviews

Great location and great service

Customer review rating 4.0/5

Anonymous Couples - 05/04/2020 Confirmed reviews ALL

Well presented and clean facilities, backed up with responsive and friendly service. We booked online and the room that we were initially allocated didn't have the layout we were expecting; though this was rectified promptly after speaking with staff. Overall a really positive stay, with great location and reasonable price for our 5 day stay. Will visit again.

Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. Thank you for your kind feedback, and we hope to see you in the future. Stay save and healthy. Take care, Novotel Team

Good service

Customer review rating 5.0/5

Peter Families - 31/03/2020 Confirmed reviews ALL

Processing of credit due to cancellation went very well.

Dear Peter, Thank you for the good feedback. We are in unknown times , however together we will get through this. Stay safe and well. Hope to see you in the future. Take care, Novotel on Collins Team

We have stayed with you many times location location

Customer review rating 4.0/5

Judie P. Couples - 30/03/2020 Confirmed reviews ALL

We were greeted by a lovely person who was a learner with no help and when we left same situation where was her help. No sanitizer on desk or in rooms disappointing. Otherwise a nice stay

Dear Judie, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and our team thanks you for your continued loyalty and support. Feedback helps us further to refine every guest's experience and please be assured of our best efforts to continue to deserve your confidence in us. If I can assist you further please contact me directly at an… Take care of yourself and your loved ones during this challenging time in the world. Stay safe and healthy. Sincerley, Anastasiya Guenov Front Office Manager

Enjoyed stay

Customer review rating 4.5/5

Carmel S. Families - 30/03/2020 Confirmed reviews ALL

The room was comfortable and clean and the reception was polite and helpful

Dear Carmel, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of the friendly and welcoming service you experienced. We truly appreciate you taking the time to share your happy memory and our team at Novotel on Collins looks very much forward to welcoming you back in the future. Stay safe and healthy during this trying time. Take care, Novotel on Collins Team

Great, location and service

Customer review rating 5.0/5

Sarah K. Families - 29/03/2020 Confirmed reviews ALL

We stayed for the F1, which didn't end up going ahead. The staff were very accommodating, made the stay extra special with Peter Rabbit toys, and rooms excellent.

Dear Sarah, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of the friendly and welcoming service you experienced. We truly appreciate you taking the time to share your happy memory and our team at Novotel on Collins looks very much forward to welcoming you back in the future. Stay safe and healthy during this challenging time and glad the Peter Rabbits are keeping you company. Sincerely, Franziska Guest Relations
Customer review rating 4.5/5

Judy T. Couples - 28/03/2020 Confirmed reviews ALL

Loved it.

Dear Judith, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe, well and healthy during this challenging time. Take care, Novotel on Collins Team

Well located excellent staff

Customer review rating 4.5/5

Mark Friends - 28/03/2020 Confirmed reviews ALL

Everything worked like clockwork friendly staff and modern finish thankyou

Dear Mark, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe, well and healthy during this challenging time. Take care, Novotel on Collins Team

Great location

Customer review rating 4.5/5

Anonymous Business - 28/03/2020 Confirmed reviews ALL

Extremely friendly & efficient staff. Very well appointed hotel, in all areas

Dear Michelle, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offering each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward to meeting you again in the future. Stay safe and healthy. Sincerely, Novotel on Collins Team

The Best Novotel

Customer review rating 4.0/5

Chris S. Couples - 26/03/2020 Confirmed reviews ALL

Very friendly staff, great bar, room was very clean. The tv was a slight problem. Painfully slow to use and missing bein sport channels, cnbc and bbc.

Dear Chris, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

Extremely dissatisfied

Customer review rating 0.5/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Unfortunately my friends and I had a terrible stay with Novotel. During our stay there there were renovations taking place in the mall which is directly connected to the hotel. All day and night, starting as early as 7am, we could hear drilling and hammering right next to our room, resulting in all of us getting terrible rest during our stay with you. To make matters worse, the front desk took this very lightly when we gave them feedback on our stay and took no responsibility whatsoever. Our experience was tainted in several ways: 1. We were not notified on check in that these renovations were taking place and might affect our stay. 2. When we brought this up to the front desk, they simply said it was a mall renovation and not the hotel being renovated and that this would continue the next night. Instead of apologizing in any way or offering to move us to a room further away from the renovations, they took no action at all.

Dear Pei Ling C., Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you and your friend felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. It’s through feedback like this, we can improve and develop our product. I wanted to personally extend my apologies for the inconvenience caused to you by the drilling in the retail centre. Our guest’s comfort is our utmost importance and it saddens me deeply that we were not able to provide it to you. Unfortunately, we do share the building with the aforementioned retail centre and have no control over their building operations. If we had such control, please trust that we would’ve informed you of the issue immediately, in order to pre-empt the possible discomfort. If you do return to stay with us again, please don’t hesitate to contact me personally, so my team and I can ensure your next stay to be flawless. Sincerely, Anastasiya Guenov Front Office Manager Email: an…

Great location

Customer review rating 5.0/5

Marcus S. Couples - 25/03/2020 Confirmed reviews ALL

Excellent considering the circumstances

Dear Marcus, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Stay safe and well during this challenging time. Sincerely, Novotel on Collins Team

Great location, wonderful staff

Customer review rating 4.5/5

Jim Y. Couples - 25/03/2020 Confirmed reviews ALL

Very nice accommodations, and extremely courteous and attentive staff. The hotel location is perfect - convenient for sightseeing with great options for dining and shopping all around.

Dear Jim Y, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across all levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

Perfect spot in the middle of Melbourne

Customer review rating 5.0/5

Nita Couples - 25/03/2020 Confirmed reviews ALL

The staff were very friendly and obliging, the room was spacious and the bed was very comfortable. We look forward to visiting again when Melbourne is not in lockdown.

Dear Nita, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that we met your expectations across many levels and naturally our team is chuffed you found us here to be friendly. I will ensure your kind words are shared with everyone. We thank you for your supportive review and look forward to making you feel welcome again in the near future. Be safe and well during this challenging time. Sincerely, Novotel on Collins Team

A virus changes everything

Customer review rating 3.5/5

Dennis Couples - 25/03/2020 Confirmed reviews ALL

We had the misfortune of arriving at the same time as the virus. Our welcome at the door was excellent but from then on things became distorted through no fault of the hotel. They did the maximum they were allowed and tried hard. However a deserted hotel with the facilities closed is not a vibrant place

Dear Dennis, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager
Customer review rating 4.0/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Always stay here for the Grand Prix. Good location for shops and restaurants. Like the pool however shame the spa wasn’t working.

Dear Chris, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I know we disappointed and I am sorry for this. please accept my apology. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I hope you will have the opportunity to revisit Novotel Melbourne on Collins in the future. Please do not hesitate to reach out to me at any time should I be able to assist. Stay safe and well over this challenging time we all face together. Sincerely, Anastasiya Front Office Manager

Great spot, great room

Customer review rating 4.5/5

Dean Couples - 24/03/2020 Confirmed reviews ALL

2 night stay, everything was there and locsation spot on.

Dear Dean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Be safe and well. Sincerely, Novotel on Collins Team

Returning Guests

Customer review rating 4.5/5

Rosemary Couples - 24/03/2020 Confirmed reviews ALL

We have stayed at the Novotel Melbourne on Collins several times now and have found the quality of accommodation and services excellent. We always opt for breakfast, it is one of the best in Melbourne. Staff are friendly and adequately attend to travellers' needs. They go out of their way to ensure our stay is wonderful from beginning to end. Thank you. We will continue to book with the Novotel when we have the opportunity.

Dear Rosemary, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback which will be shared with our team. Feedback is the best encouragement as we strive to continuously improve the quality of our services, especially for our friends. Thank you again for sharing your happy experience. We hope to see you in the future and wish you and your loved ones to be safe and healthy. Sincerely, Novotel on Collins Team

Great Location

TripAdvisor rating 5.0/5

Explorer231393 16/03/2020 TripAdvisor review

A very comfortable hotel in a great location. Staff are friendly, helpful and professional The hotel is close to the laneway coffee scene and plenty of choice for casual dining. Tram stop a few metres from the door for free travel in the CBD.

Thank you Explorer231393, for the 5 out of 5-star review. Hopefully, you will visit again as there is much to do and see in Melbourne. Sincerely, Karen Taylor General Manager Novotel on Collins

comfortable stay, great location

TripAdvisor rating 4.0/5

kazk61 10/03/2020 TripAdvisor review

rooms comfortable, staff friendly and helpful. Only gripe was that having paid for full buffet breakfast, which is not cheap, they wanted to charge for second cups of barista coffee. I thought this was a bit mean, and on discussion the manager relented. Still- a let down in an otherwise good hotel

Novotel downtown

TripAdvisor rating 4.0/5

Bruce S 07/03/2020 TripAdvisor review

Great location In the middle of everything Overpriced mini bar Friendly staff Good WiFi ,strong signal Interesting breakfast with fresh honeycomb offerings. Helpful concierge. Good sized room, with a nice shower.

Dear Bruce S, thank you for your recent visit. Delighted you stayed with us. Hope to see you again. Sincerely, Karen Taylor General Manager Novotle on Collins Team

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