Novotel Melbourne on Collins Hotel 4.5 stars

TripAdvisor rating 4.0/5 5,125 reviews
Novotel Melbourne on Collins
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • InBalance Fitness Centre with indoor heated pool and gymnasium

  • 1 minute to trams, 5 to Flinders Street and Federation Square

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :   BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :   BUS402 FOOTSC IRVING STREET

  • WESTRANS :   BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :   TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

29,681 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,125 reviews

Family getaway

TripAdvisor rating 4.0/5

lre2020 Family - 17/01/2020 TripAdvisor review

Friendly service. Great breakfast. Quiet room despite facing city street. Good for families. Will recommend to others. Parking was pricey so we choose to park at a nearby secure parking station within walking distance.

Bad stay Accor value is bad with last 2 stat I have used. Your app is crap booking is difficult and your hotels have dro

TripAdvisor rating 4.0/5

andrieski Family - 17/01/2020 TripAdvisor review

Quality has dropped Accor has lost its offer and value. Last 2 stays have been crap and your app update don’t work. Accor serves at hotels don’t care what they are doing. I see this club failing and folding as a company due to it service and offer.

Can't Be Faulted

Customer review rating 4.3/5

Murray C. Couples - 16/01/2020 Confirmed reviews ALL

We had a most enjoyable stay at Novotel Collins Street. Our greeting and check-in was welcoming and efficient and staff continued their professionalism with friendly greetings and sharing their knowledge of the city throughout our stay. Thank you to the lovely gentleman on concierge who gave us some advice when our tour was cancelled at the last minute:) Our room was very spacious, comfortable and clean and the view over the atrium was a surprise, as the size of the hotel is hidden from the outside. The buffet breakfast was faultless. Everything was set out well with so many choices and the staff were helpful and attentive. They have the fact that everyone is looking for that first morning coffee under control and I must complement the Barista for her expertise. We enjoyed our afternoon drinks and light supper in the relaxed atmosphere in the lounge without having to leave the hotel when the rain set in. The position of the hotel is spot on, right in the thick of the city centre and close to transport and a lovely walk along the river. With an easy check out we headed to the airport and look forward to another visit to Novotel Collin Street and the city of Melbourne. We would definitely recommend this hotel.

Dear Murray, Thank you for your amazing review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us. I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back soon and make you feel at home. Sincerely, Novotel Team

Standard have dropped

Customer review rating 4.3/5

Riste Families - 16/01/2020 Confirmed reviews ALL

Room wasn’t to previous standards. Service wasn’t the best as well. ACCOR I won’t be renewed next time. Disappointed with the entire hotel chain.

Mrs

Customer review rating 4.3/5

Stephanie H. Families - 16/01/2020 Confirmed reviews ALL

We continually stay at Novotel as we are able to stay with our family in comfortable and spacious rooms. We had to evacuate our house due to the east Gippsland fires. Customer service was welcoming and personal. The duty manager Karen, left a personalised note, which at the time was heartfelt due to our circumstances. The bar staff were excellent - friendly and efficient. As we could not get back to our house we had to extend our stay. The reservations staff booked the extra days without complication and were helpful.

Dear Stephanie, Thank you for your amazing review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us. I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back and make you feel at home. Sincerely, Novotel Team

the hotel was great in comfort and hospitality

Customer review rating 4.3/5

Anonymous Families - 16/01/2020 Confirmed reviews ALL

The rooms were a generous size. The staff helpful. The meals at the restaurant were lovely. We did experience a fire evacuation it would of been appreciated to be advised what was happening.

Great

Customer review rating 4.3/5

Anonymous Couples - 16/01/2020 Confirmed reviews ALL

Would recommend to others

Dear Lisa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Novotel Team
Customer review rating 4.3/5

Mg Families - 16/01/2020 Confirmed reviews ALL

In-house service provided by staff was good. Staff where polite and helpful. Temperature control in the room could be better as varied quite a bit. Rooms were clean/good but would have been nice to had a good view outside. Breakfast buffet was excellent, good variety of food which satisfied everyone's needs. Well done and keep this up. The kids enjoyed using the swimming pool. We enjoyed staying with you and would stay with you again.

Dear MG, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city. We pride ourselves on friendly and welcoming service and our team is thrilled this was demonstrated throughout your stay. Do accept my apology with the A/C control which is adjustable to your own liking, however, I will get the Maintenance to look into it just in case. Being a hotel that is centrally located in the heart of the city and build around a shopping complex we have no sweeping views of the city like other Hotels who occupy corner blocks as the Hyatt , Westin, and Sofitel. It is awesome knowing you and the family enjoyed all our other comforts and facilities. I will ensure your praise is passed on to all. Our team looks forward to making you all feel welcome and at home in the future. Sincerely, Novotel Team

Fabulous

Customer review rating 4.3/5

Jo Couples - 16/01/2020 Confirmed reviews ALL

Great assistance getting the most suitable room. Great location, fab comfortable bed and facilities. Breakfast was the best we have experienced

Thank you, Jo, our team very much appreciates your encouraging feedback regarding your stay at our hotel. We are pleased to know that your stay was such a positive experience. It is always a pleasure to know we succeeded and left a happy memory and your comment will be shared with everyone. We look forward to welcoming you back to our hotel in the future for another fabulous time in the heart of the city. Kind regards, Novotel Team

Good location

Customer review rating 4.3/5

Judith T. Couples - 15/01/2020 Confirmed reviews ALL

Location excellent, room excellent, but we were told the wrong information regarding breakfast so make sure you double check. Apparently breakfast finished at 10 am during the week, and we were told 11 am, so hence we had just enough time to grab some leftover hot food as staff cleared up around us. Disappointing to say the least.

Dear Judith, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Do accept our sincerest apology about the impact giving wrong information for breakfast had on the day. I hope we get chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Team

Happy with our recent stay

Customer review rating 4.3/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

We were extremely happy with the accomodation in our recent visit to Melbourne. The hotel was centrally located and our room was secluded so that we didn't experience any road noise or disturbance from other hotel users. The staff were friendly and helpful in every way. We accessed the pool and spa and were disappointed with the spa being out of order and the pool being too cold.

Dear Melissa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like yours we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short with the pool and spa, please accept our apology. I hope we get the opportunity to welcome you back , we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Team
Customer review rating 4.3/5

Anonymous Couples - 15/01/2020 Confirmed reviews ALL

great hospitality

Dear Geoff, Thank you so very much for sharing your recent experience with us. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. We look forward to seeing you again and make you feel welcome. Sincerely, Novotel Team

Great service and friendly staff

Customer review rating 4.3/5

Sally G. Solo - 15/01/2020 Confirmed reviews ALL

My stay was made much better by the friendly staff who not only remembered my name but also the reason for my stay (A wedding). The service I was provided was exceptional

Thank you, Sally, our team very much appreciates your encouraging feedback regarding your stay at our hotel. We are pleased to know that your stay was such a positive experience. It is always a pleasure to know we succeeded and left a happy memory and your comment will be shared with everyone. We look forward to welcoming you back to our hotel in the future for any other fun time you have planned. Kind regards, Novotel Team

Very satisfied

Customer review rating 4.3/5

Lio Families - 15/01/2020 Confirmed reviews ALL

Overall very satisfied experience with attentive staff. Pool a little cool and spa not working but nothing major to spoil the experience. Stayed 3 nights and more convenient location to move around city than first thought.

Dear Lio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team

Great

Customer review rating 4.3/5

Sharon F. Friends - 15/01/2020 Confirmed reviews ALL

Efficient checkin and out. Friendly staff, clean and tidy facility. Comfortable rooms. Location was great.

Dear Sharon, Thank you so very much for sharing your recent experience with us. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. We look forward to seeing you again and make you feel welcome. Sincerely, Novotel Team

Excellent, great views, nice breakfast and pleasant staff

Customer review rating 4.3/5

Cath Solo - 15/01/2020 Confirmed reviews ALL

It was a pleasant stay. The staff were friendly, breakfast was really good, convenient location and a nice room.

Dear Cath, Thank you so very much for sharing your recent experience with us. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. We look forward to seeing you again and make you feel welcome. Sincerely, Novotel Team

A mini break

Customer review rating 4.3/5

Winona Couples - 15/01/2020 Confirmed reviews ALL

A great hotel in an excellent location close to public transport that can take you to all of Melbournes major attractions if you don’t want to walk. The staff were polite and friendly and our suite was very nice.

Dear Winona, Thank you for your amazing review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us. I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back like the friend you are and make you feel at home. Sincerely, Novotel Team

Loved our stay in this super central Hotel

Customer review rating 4.3/5

Joanne Couples - 15/01/2020 Confirmed reviews ALL

Fantastic location, right in the center of the shopping area. Helpful staff, good in-house bar/restaurant and nice room. Our only disappointment was the pool and gym. The gym was possibly the most minimal that we have found in a Hotel. Two small rooms with free weights, no bench and very limited machines. Surprising for such an established Hotel.

Dear Joanne, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback and your comments will be shared with our team. Feedback is tge best encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Novotel Team
Customer review rating 4.3/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Hotel was clean, staff were great but hotel design is poor. Lifts are poorly positioned to most rooms and the delay in getting car from parking is unacceptable

Dear Darren, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent that we fell short on major points, please accept our apology. I hope we get the opportunity to welcome you back, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond off. Sincerely, Novotel Team

Location, comfort and great food!

Customer review rating 4.3/5

Carolyn Couples - 15/01/2020 Confirmed reviews ALL

Very helpful staff from the moment we arrived. The dining experience was terrific and the breakfast was the best I have seen for special diets. Rooms were clean and comfortable.

Dear Carolyn, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team
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