Novotel Melbourne on Collins 4.5 stars
Customer review rating (ALL Rating) 4.3/5 97 reviews
ALLSAFE approved hotel
Located in the Heart of Melbourne, the perfect destination for work and pleasure.
Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall
ALLSAFE Certified Hotel
Newly refurbished Fitness Centre with heated pool and spa
Free WiFi for all guests , generous work space, iPad® dock, LCD TV
270 Collins Street
3000 MELBOURNE
Australia
NATIONAL BUS COMPANY: BUS 302 BOX H WHITEHORSE ROAD
SITA BUS LINES: BUS402 FOOTSC IRVING STREET
WESTRANS: BUS 606 ST KI ACLAND STREET
YARRA TRAMS: TRAM 19 COBUR SYDNEY ROAD
AVALON At 60km / 37.29 miles
MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying
EASTERN FREEWAY At 6km / 3.73 miles
SOUTH EASTERN FREEWAY At 6km / 3.73 miles
TULLAMARINE FREEWAY At 3.5km / 2.17 miles
WESTGATE FREEWAY At 4km / 2.49 miles
FLINDERS STREET STATION At 1km / 0.63 miles
SPENCER STREET STATION At 1.5km / 0.94 miles
GPS:-37.815963, 144.964961
Check-in from - Check out up to
Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.
For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.
Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.
Accessible room
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 3.5/5
Rory Business - Confirmed reviews ALL
Reception desk and F&B desk all very polite and helpful. Laundry was quick and efficient. Room struggled a bit with cleanliness and I cleaned quite a few hairs that weren't mine from the desk area near the phone when I first checked into the room. F&B staff were overwhelmed at breakfast with the sheer number of guests. Needs more staff at busy times.
Customer review rating 4.0/5
Stuart H. Couples - Confirmed reviews ALL
Arrived Thursday night. My wife had hurt her knee the day before and Concierge parked car for us as we just wanted to get settled in the room. We told reception that after that one night we would self park and they said they would adjust the billing from valet park to self park. On final receipt we were charged full valet parking for the stay. A bit disappointing as I explained at check out and they said it had been adjusted. A bit disappointing. Apart from that meals and hospitality by all staff was exceptional. We chose not to get our room cleaned as it was only a short stay and staff were under enough pressure anyway and our room didn't need it anyway.
Customer review rating 4.5/5
Jan B. Families - Confirmed reviews ALL
Good stay - lovely staff - nice room - only issue was that staying 6 nights I would have expected clean sheets mid stay. I change my sheets at home more often than every 6 nights!
Dear Jan, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew
Customer review rating 3.5/5
Anonymous Business - Confirmed reviews ALL
A room without a view - a quiet room overlooking the atrium
Dear James, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we re-open from the pandemic we are increasing our service, we are moving to a daily service of all rooms to meet customer feedback. Can i suggest that you make contact with Accor in Singapore with regards to your points being cancelled, this is the first time I am aware of this and as a company we have been holding over status and point through the pandemic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
Post covid experience very under whelming. Questioned why be a All member.
Dear Darryl, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently reviewing your comments around the check in speed, not getting your drink vouchers and request for an upgrade, all of which will assist us going forward to improve our services to our loyalty members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew
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