Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,619 reviews

Best price
guarantee
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,619 reviews

TripAdvisor Rating  4.1/5  5,307 reviews

Customer review rating 4.5/5

Chris P. Families - Confirmed reviews ALL

Easy, friendly check in, able to access our room early as it was ready. Room was comfortable and well appointed. We used the heated pool and spa. Buffet breakfast had amazing choice of foods both hot and cold. Very enjoyable stay with our 14 year old granddaughter in a twin, double room.

Dear Chris, Thank you very much for your recommendation. It is wonderful to hear that your stay at Novotel Melbourne on Collins was so enjoyable. We are delighted that you found our check-in process smooth and were able to access your room early. Knowing your room provided comfort and met your needs during your family trip is particularly gratifying. Our team takes pride in offering well-appointed spaces for guests to unwind, and we’re thrilled you took advantage of our heated pool facilities. It’s also lovely to know that our breakfast selection added to your experience. We strive to cater to all tastes, whether starting the day with a hearty meal or something lighter. Thank you for highlighting your satisfaction as an ALL member – we aim to make bookings straightforward for our loyal guests. We hope that we have the pleasure of welcoming you back in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Matthew L. Business - Confirmed reviews ALL

Hotel great, to long of a walk from the lifts to room 1251, felt like I walked to an alternate universe

Dear Matthew, We thank you for your kind review. We are thrilled to hear you had an enjoyable stay at Novotel Melbourne on Collins. It’s wonderful that our high standards of cleanliness met your expectations. Our housekeeping team works diligently to ensure every room is spotless, and we’re delighted your efforts to verify this were successful. That said, we regret to hear your experience with our loyalty programme didn’t fully meet your expectations. We’re always looking to improve, and your feedback is invaluable in helping us refine our offerings. Nonetheless, it’s fantastic that our team’s professionalism stood out during your visit. We take pride in delivering consistent, quality service to all our guests. We look forward to seeing you again. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Michelle M. Business - Confirmed reviews ALL

My concern was that there was not filtered water it was just tap water, also not many bathroom extras ie creams, toothbrush etc

Dear Michelle, Thank you for taking the time to share your comments. We are delighted to hear that our central location and welcoming team contributed positively to your stay. Our prime position in Melbourne’s CBD is indeed ideal for both business and leisure, allowing easy access to the city’s vibrant offerings. That said, we sincerely regret that certain aspects of your experience did not meet your expectations. Please know that guest feedback like yours helps us to continually refine our services. While in-room entertainment options are available on demand, we acknowledge your preference for complimentary offerings and will share this with our management team for consideration. Nonetheless, it is wonderful that you found the accommodation comfortable and convenient. We truly value your loyalty and look forward to welcoming you back to Novotel Melbourne on Collins whenever your travels bring you to the city. We hope to have the opportunity to welcome you back on a future occasion. Best regards, Andrew Maynard, General Manager

Customer review rating 1.5/5

Tamas S. Families - Confirmed reviews ALL

The stay started with my flight being diverted while family was arriving from a different city. Confirmed over the phone with someone from the hotel that my family will be allowed to check-in without me. Once my family has arrived, they were told that they need to wait for me to be allowed into the fully paid room. Not the type of hospitality I expect from Novotel. After I have landed in Melbourne, I had to make another call to confirm I am indeed headed to the hotel. Only then was my family allowed into the room. The shower was leaking into the rest of the bathroom, so I’ve asked reception to look at it and if can’t be fixed, move us to another room (which they did thankfully). When I picked up the new keys, I was handed some drink vouchers (seemed like a nice gesture) for the inconvenience of changing rooms. When headed to the bar to redeem our vouchers (and welcome drink vouchers too), the loyalty program vouchers have disappeared from my app. I assume the app vouchers were printed out and handed to me as a gift. The rooms are dated and not in line with other Novotels I have stayed in. The only great aspect of the hotel is the location. Most of the staff were friendly and helpful. Unfortunate incident with the check-in and the drink vouchers.

Dear Tamas, Thank you for taking the time to share your feedback. We are pleased that our team could swiftly address the maintenance concern in your bathroom by reallocating your accommodation. We hope the alternative room provided a more comfortable space for your family. We sincerely apologise that certain aspects of your stay fell short of expectations, particularly regarding the check-in process for your family members. As an ALL Gold member, we understand the importance of seamless recognition and are reviewing our procedures to better align with the standards valued guests like yourself deserve. The technical difficulties with your loyalty vouchers were an isolated occurrence, and we have reinforced system checks to prevent recurrence. Furthermore, we appreciate your acknowledgement of the drink vouchers provided during relocation. Our team will continue to ensure such gestures reflect the hospitality Novotel strives to deliver. We are also pleased to advise that an exciting hotel refurbishment will take place during 2026 which will address your remarks on the standard of our property. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Darren G. Families - Confirmed reviews ALL

Stayed in city for important family event, staff were helpful and friendly, great location

Dear Darren, It was a pleasure to receive this kind review of your time with us. We are delighted to hear you had a positive experience at Novotel Melbourne on Collins. Our team takes great pride in providing warm service, and it’s wonderful knowing our staff made you feel welcome throughout your stay. We’re equally pleased your room offered the comfort needed for such an important occasion. That said, we note your feedback regarding accessibility and appreciate you raising this. Your insight helps us identify areas where we can enhance guest experiences moving forward. We look forward to seeing you again. Best wishes, Andrew Maynard, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,529 reviews 9.4/10 Location
  • 3,377 reviews 5.8/10 Room
  • 3,141 reviews 7.8/10 Service
  • 94 reviews 3/10 WiFi
  • 1,477 reviews 5.3/10 Comfort
  • 1,164 reviews 5.5/10 Cleanliness
  • 1,163 reviews 3.1/10 Amenities
  • 867 reviews 7.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.