Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 5,156 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  5,156 reviews

TripAdvisor Rating  4.0/5  5,238 reviews

Great location

Customer review rating 4.5/5

Jk Families - Confirmed reviews ALL

We stayed for Tayla Swift weekend. The location is great, the gym was pretty good. The hotel is a bit tired but fine. We had to ask for tea bags as there weren't any, but generally it was a great stay. The staff was very friendly and helpful.

Dear jk, Thank you for taking the time to share your review. We're delighted to hear you appreciated our prime location during the excitement of the Taylor Swift weekend, and that our gym facilities met your expectations. It's also wonderful to know our team's friendliness and helpfulness stood out to you. We're committed to ensuring our guests have a comfortable and enjoyable stay, and our spacious rooms with modern ensuite bathrooms and complimentary internet are designed to provide that. We note your comment regarding the tea bags and will ensure our housekeeping is attentive to such details. While we understand the decor may not have been to your preference, we continuously strive to maintain a high standard of comfort and style for all our guests. It would be a pleasure to welcome you again. Kindest regards, Andrew Maynard, General Manager

Dreadful experience

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

When we went to check in at 2pm, there was one attendant on the desk. We were told there was a delay due to the motel being full. While we appreciate this, we were charged almost 3 times the normal room rate and had 5 people to get ready for the Taylor Swift Concert. We returned at 3.30pm thinking this was ample time. It was not. We did not check in until after 4pm, along with many others. We asked for our bags so we could get ready in the bathroom, then our bags could not be located. Our three 10 year old girls had been so excited for this trip and during the check-in experience ended in tears because their bags could not be found for 30 minutes. We were searching, a staff-member ended up running, which panicked all the more. The assistant's attitude was negative and kept saying they had been at capacity- obviously poor planning and staffing, as you would have known this as soon as the concert dates were released and prices were raised but the service was not.

Dear Guests, Thank you for taking the time to review your visit. We are delighted to hear about the excitement and anticipation you had for the Taylor Swift concert and understand that such events are special occasions. It's regrettable to hear that the check-in process did not meet your expectations. We strive to ensure a swift and efficient check-in for all our guests, especially when anticipating high volumes during events. We always aim to provide clear communication and efficient service, even when operating at full capacity. Your feedback regarding the handling of your luggage and the delay in room readiness is important to us, and we will reflect on your experience to enhance our guest services. Our team is dedicated to making every stay enjoyable, and we regret any inconvenience you faced. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Andrew Maynard, General Manager

Functional and well located city hotel

Customer review rating 4.0/5

Steve Business - Confirmed reviews ALL

I had a very quick one night stay at this particular property. Check in was easy and quick. the rooms were comfortable and functional and as a classic business hotel, it ticked all the boxes. I had breakfast in the morning and it was a good selection and along with the coffee. It hit the spot. No complaints whatsoever. I would say that if you are visiting Melbourne and you're looking to do things in and around the city centre, this is a great location right in the heart of Collins Street. I do have one staff compliment and that is the gentleman working in the downstairs entrance. He went out of his way to assist me in finding a taxi. both friendly and courteous. Top marks

Dear Steve, Thank you for this great review. We're delighted to hear that our central location on Collins Street made your Melbourne visit convenient and that our breakfast selection started your day off right. It's also great to know that our rooms provided the comfort and functionality you needed during your business trip. Furthermore, we appreciate your kind words about our team member who assisted you with a taxi, and we'll be sure to pass along your top marks for their friendly and courteous service. We look forward to welcoming you again. Best regards, Andrew Maynard, General Manager

Good stay

Customer review rating 3.5/5

Janet Families - Confirmed reviews ALL

Nice hotel. There was a couple of things I wasn’t happy with.

Dear Janet, Thank you for letting us know your opinion of your stay. We're delighted to hear that you found our hotel to be nice, reflecting the stylish comfort and modern amenities we strive to provide. Your satisfaction with our well-appointed rooms, featuring floor-to-ceiling windows and exclusive hotel offers, is greatly appreciated. We regret to hear about the less than perfect interaction at check-in. While this is not indicative of our usual high standards, we are committed to ensuring that every guest feels welcomed and valued from the moment they arrive. Rest assured, we will be reinforcing our customer service training to ensure every team member provides the attentive and professional service we are known for. We also note your comment regarding the temperature of food and beverages. While specific details are not provided, we always aim to serve our dishes at the optimal temperature for enjoyment and will look into this matter attentively. We look forward to welcoming you back in the future. Kind regards, Andrew Maynard, General Manager

Market forces made poor value for money

Customer review rating 3.0/5

Sam D. Business - Confirmed reviews ALL

Room needed attention, but otherwise met my expectations, albeit at a gouging room rate.

Dear Sam, Thank you for taking the time to review your stay. We're glad that our hotel met your expectations and that you recognize our efforts in sustainable development, as we strive to be a responsible establishment. We note your comments regarding room rates and want to assure you that our pricing is competitive within the Melbourne CBD area, reflecting our commitment to offering quality amenities and service. While we understand that some aspects of the hotel did not fully meet your expectations, we are continually working to maintain and improve our facilities, ensuring they live up to the high standards our guests expect. We hope to see you again soon. Best regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,216 reviews 9.1/10 Location
  • 2,894 reviews 6.3/10 Room
  • 2,715 reviews 7.7/10 Service
  • 56 reviews 4/10 WiFi
  • 977 reviews 6.2/10 Cleanliness
  • 716 reviews 8.1/10 Breakfast
  • 257 reviews 7.4/10 Bar
  • 7 reviews 9.2/10 Sustainability

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