Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 6,891 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • Refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  6,891 reviews

TripAdvisor Rating  4.0/5  5,261 reviews

So So for a Sofitel hotel

Customer review rating 3.0/5

Laurie Business - Confirmed reviews ALL

Served a purpose but mediocre.

Dear Laurie, Thank you for taking the time to share your review. We are sorry to hear about the challenges you faced during your recent stay. However, to ensure this feedback is addressed correctly please advise if you stayed at our property - Novotel Melbourne on Collins and not the Sofitel brand you have mentioned. We hope to gain further clarity on this when you are able. Best regards, Andrew Maynard General Manager

Rough sleep

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The hotel in general I thought was good and I am satisfied with that on a whole. However, I was only there for one night and I had 4 pillows on my bed and they were all the same height/thickness. Unfortunately, they were too high for me, and I found them very uncomfortable. I had a poor night's sleep eventually discarding the pillows sometime during the night. My neck was sore for most of the next two days.

Dear Marvin, Thank you for taking the time to share your feedback. We are pleased that you found the hotel satisfactory overall. It is our aim to provide a welcoming environment and we appreciate your recognition of our efforts. We regret to hear about the discomfort you experienced with the pillows in your room. Our guests' rest and physical comfort are of utmost importance to us, and we are disheartened to learn that the pillow selection did not meet your needs, leading to a less than ideal rest and subsequent neck soreness. We do offer a pillow menu, which is available upon request at reception, offering guests a variety of pillows to choose from. We do hope you can utilise this service on your next visit for a more enjoyable stay. Kindest regards, Andrew Maynard General Manager

Good location and friendly staff

Customer review rating 4.5/5

M Business - Confirmed reviews ALL

Been a while I stayed at Novotel on Collins. New staffs were friendly and attentive. The hotel located in heart of Melbourne.

Dear Masao, Thank you very much for this kind review of your recent stay. We are thrilled that your recent visit to our hotel met your expectations and we appreciate your commendation of our central location and the attentiveness of our staff. However, we understand your concerns regarding our sustainability practices. We strive to balance our commitment to the environment with guest comfort and we acknowledge that our approach to waste management and refillable water bottles may not align with everyone's preferences. We appreciate your feedback and will consider it as we aim to improve our services. We look forward to seeing you again soon. Best regards, Andrew Maynard General Manager

Nice stay, central to where i was meant to be.

Customer review rating 3.5/5

Phil H. Families - Confirmed reviews ALL

Nice staff, long walk to my room. Rooms were clean and ok. Although when I arrived at my room there were two empty glasses at next to the door in the corridor. they were still there next morning at 10.30am

Dear Phil, Thank you for taking the time to share your review. We are delighted that you found our staff accommodating and our central location convenient for your needs. We pride ourselves on providing friendly service and a prime position that allows our guests to enjoy everything Melbourne has to offer with ease. However, we apologise for the oversight regarding the items left in the corridor. This is not indicative of our usual standards, and we understand how this might have affected your impression of our hotel's cleanliness. We also regret to hear about the cleanliness of the shower grout and understand the importance of maintaining immaculate facilities. We will take your comments into consideration as we continually strive to enhance our guest experience. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard General Manager

Well located

Customer review rating 3.5/5

Leesa C. Couples - Confirmed reviews ALL

Low stress, easy check in and out. Room was satisfactory, possibly needing minor maintenance to make it not look so tired.

Dear Leesa, Thank you for this review of your recent stay. We are pleased that you enjoyed a relaxing stay and found our location ideal for you, but we are sorry that not everything met your expectations. Please accept our sincere apologies for any inconvenience and rest assured that we will be addressing this matter with our team. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,676 reviews 9.2/10 Location
  • 3,523 reviews 6.1/10 Room
  • 3,322 reviews 8/10 Service
  • 87 reviews 3.1/10 WiFi
  • 1,516 reviews 5.6/10 Comfort
  • 1,200 reviews 6.3/10 Cleanliness
  • 977 reviews 7.9/10 Breakfast
  • 10 reviews 9.3/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.