Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 3.9/5 6,169 reviews

Best price
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Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Our lift replacement project is underway with 2 of 5 lifts available for use.

  • Located in the heart of Melbourne on Collins Street

  • Lane Bar & Grill open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool and spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

The standard twin room offers two single beds. This comfortable contemporary room is the ideal option in the heart of Melbourne. The soft feather duvets and pillow menu guarantee a perfect night s sleep. Enjoy the views of the atrium.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Enjoy a king bed in this stylish room in the heart of Melbourne. Designed for natural and comfortable living, this room offers views of the atrium or the city.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Featuring two double beds, this stylish deluxe room is ideal for up to four people. The bathroom offers a bathtub with overhead shower, and Novotel Fairtrade amenities.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Designed for comfort this room features a king bed with room on either side of the bed to transfer from a wheelchair, an expansive bathroom accessible via a large sliding door offering lever taps, wheel-in shower with grab rails and flip-down seat.

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Spa Room 1 King Bed

Photo out of - Deluxe Spa Room 1 King Bed

This 35sqm stylishly designed deluxe spa room offers a comfortable king bed with a spacious bathroom that features a spa bath and large walk-in shower. Relax on the chaise lounge in the comfort of your room.

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Family Suite 1 King Bed and 2 Single Beds

Photo out of - Family Suite 1 King Bed and 2 Single Beds

Designed for families, this 49sqm Suite features an open-plan master bedroom with a king bed, a chaise longue and a dining table set. The second room offers two single beds. Stay connected with free WIFI and enjoy Nespresso coffee in your room.

Max. number of persons
5
Area
From 49 m² / 527 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 380 rooms
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Boutiques/shopping

Shopping mall

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Play area

Well-being

Heated Pool

  • Covered
  • On site

Fitness Centre

  • On site

Sports and leisure

Bodybuilding equipment/Gym Additional charge

  • On site

Bodybuilding equipment/Gym

  • Nearby
  • Near the property
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.2 ft

  • Parking pricing: 64 AUD 64 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Self Parking - $42 per day

Additional charge

32 Manchester Lane, 3000 Melbourne

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 42 AUD 42 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking

LANE BAR & GRILL

Photo out of - LANE BAR & GRILL

Lane Bar & Grill is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Cooking style
International
Capacity
150
Accessibility
Accessible service
270 Collins Street, 3000 Melbourne, Australia
Telephone +61 3 9667 5800
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Lane Bar & Grill is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Feast on a full buffet breakfast or select from our sumptuous a la carte breakfast menu available daily at Lane Bar & Grill located on Level 3 and overlooking Collins Street. Weekdays 6:30am - 10:00am Weekends & Public Holidays 7:00am - 11:00am

Take advantage of our heated indoor swimming pool and jacuzzi. Located on Level 7 next to our InBalance fitness centre.

Novotel Melbourne on Collins provides a fully equipped fitness centre located on Level 7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  6,169 reviews

Customer review rating 4.0/5

Peter C. Business - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your feedback following your recent business stay. We're pleased that your overnight stay met your needs and that you particularly appreciated our central location, the cleanliness of your room and the service provided by our team. It's also wonderful to hear that your accommodation delivered the experience you expected from Novotel. We appreciate your comments regarding the future improvements to the hotel. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Thank you again for your positive recommendation. We look forward to welcoming you back to Novotel Melbourne on Collins and providing an even better experience in the future. With very best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Marina G. Couples - Confirmed reviews ALL

Dear Marina, Thank you for taking the time to provide such detailed feedback. While we’re pleased that you enjoyed the service from our team, restaurant, food and the convenience of valet parking, we’re very sorry that your anniversary stay was otherwise so disappointing. We completely understand your expectations, particularly given the occasion and the rate paid. The dust in your room and condition of the hallway carpets are not the standards of cleanliness we expect, and your comments have been shared with our Housekeeping leadership team. The issues regarding the gym water facilities, bathroom ventilation, power point positioning and general room maintenance have also been shared with our Maintenance team for attention. We recognise your concerns regarding the dated condition of the room, peeling wallpaper and hallways. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. As part of the planned refurbishment, our in-room entertainment will also be modernised to provide guests with an improved viewing experience, including streaming capabilities. We’re also sorry that the breakfast buffet was cold at 9am. The quality and temperature of our breakfast offering should be consistently maintained throughout service, and your feedback has been shared with our Food & Beverage leadership team. Finally, we appreciate you highlighting the currency display issue during the online booking process and regret the inconvenience this caused. We sincerely apologise that your anniversary stay fell short of the experience you expected from Novotel and thank you for giving us the opportunity to address your concerns. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.5/5

Victoria G. Solo - Confirmed reviews ALL

Dear Victoria, Thank you for taking the time to share your detailed feedback, and thank you for your valued loyalty as an ALL Gold member. We’re delighted that your dining experiences on both evenings were so enjoyable. It’s particularly wonderful to hear that our team took your dietary requirements seriously and that our chef on Sunday evening was able to adapt your meal to accommodate your allergies while still providing a delicious experience. We’ll be delighted to share your kind recognition with our Food & Beverage team and chef. We are sorry, however, that the condition and presentation of the hotel detracted from your stay. The hanging curtain and inadequate vacuuming of the hallway carpets have been shared with our Maintenance and Housekeeping teams for attention. We also appreciate your comments regarding the condition of the bar seating and the overall appearance of the property. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Thank you again for your constructive feedback and continued loyalty. We hope to welcome you back to Novotel Melbourne on Collins for an even more enjoyable experience in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 2.5/5

Claudio C. Couples - Confirmed reviews ALL

Dear Claudio, Thank you for taking the time to share your feedback, and thank you for your valued loyalty as an ALL Gold member and for choosing to stay with us on many occasions. We’re pleased that you continued to find the cleanliness of the hotel to a high standard and appreciated our sustainability efforts. However, we’re very sorry to hear that you have noticed a decline in the overall experience during your recent stay. As a returning guest, we understand how disappointing it is when a familiar hotel no longer delivers the level of service you have come to expect. We sincerely apologise for the frustration caused by the limited lift availability. Our long-awaited lift replacement project has now commenced. We are working closely with our contractors to complete this significant infrastructure project as safely and efficiently as possible, and sincerely appreciate your patience while these essential improvements are underway. We also appreciate your feedback regarding the availability of slippers and bathrobes and have shared your comments with our Housekeeping team. Additionally, we’re sorry for the inconvenience of repeatedly having to log back into the WiFi after returning to the hotel, and your feedback has been shared with our IT team for attention. Thank you again for your candid feedback and, most importantly, for your continued loyalty over many stays. We regret that this visit fell below your previous experiences and hope to restore your confidence in us on a future stay. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Meghna Y. Families - Confirmed reviews ALL

Dear Meghna, Thank you for taking the time to share your wonderful feedback, and thank you for your valued loyalty as an ALL Gold member. We’re delighted that you and your family had such an enjoyable stay and appreciated our central location, with Flinders Street Station and Melbourne’s many cafés and dining options within easy reach. It’s also wonderful to hear that you enjoyed our breakfast and restaurant menus and found there was a great selection for everyone. We especially appreciate your kind comments about our friendly and helpful team, and we’ll be delighted to share your feedback with them. We’re also pleased that you recognised our sustainability efforts with a perfect score. Thank you for your excellent recommendation and continued loyalty. We look forward to welcoming you and your family back to Novotel Melbourne on Collins for another great stay. Best wishes, Andrew Maynard, General Manager

Dear Peter, Thank you for taking the time to share your feedback following your recent business stay. We're pleased that your overnight stay met your needs and that you particularly appreciated our central location, the cleanliness of your room and the service provided by our team. It's also wonderful to hear that your accommodation delivered the experience you expected from Novotel. We appreciate your comments regarding the future improvements to the hotel. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Thank you again for your positive recommendation. We look forward to welcoming you back to Novotel Melbourne on Collins and providing an even better experience in the future. With very best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Marina G. Couples - Confirmed reviews ALL

Very underwhelming stay. Dilapidated and needs a facelift. For $350 a night I expected a bit more from this hotel. Stayed for one night for my anniversary. TV can only kind of be seen from one side of the bed, does not extend off the wall. Powerpoint only on one side of the bed (not the side you can see the tv from). The bathroom has no fan. There was a sign apologising for excess dust due to ongoing construction works, which is understandable, but our wall had a layer of dust on it which doesn't seem to be from the construction. The gym didn't have any working tap to refill water. Wallpaper is peeling, and hallways need a paint job. Staff, restaurant, checkin, and food were all very nice. Valet service is handy, though expensive.

Dear Marina, Thank you for taking the time to provide such detailed feedback. While we’re pleased that you enjoyed the service from our team, restaurant, food and the convenience of valet parking, we’re very sorry that your anniversary stay was otherwise so disappointing. We completely understand your expectations, particularly given the occasion and the rate paid. The dust in your room and condition of the hallway carpets are not the standards of cleanliness we expect, and your comments have been shared with our Housekeeping leadership team. The issues regarding the gym water facilities, bathroom ventilation, power point positioning and general room maintenance have also been shared with our Maintenance team for attention. We recognise your concerns regarding the dated condition of the room, peeling wallpaper and hallways. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. As part of the planned refurbishment, our in-room entertainment will also be modernised to provide guests with an improved viewing experience, including streaming capabilities. We’re also sorry that the breakfast buffet was cold at 9am. The quality and temperature of our breakfast offering should be consistently maintained throughout service, and your feedback has been shared with our Food & Beverage leadership team. Finally, we appreciate you highlighting the currency display issue during the online booking process and regret the inconvenience this caused. We sincerely apologise that your anniversary stay fell short of the experience you expected from Novotel and thank you for giving us the opportunity to address your concerns. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.5/5

Victoria G. Solo - Confirmed reviews ALL

I was a little disappointed with the room. Curtain was hanging down and room is looking tired. The chairs in the bar area have seen better days. I just feel the hotel is looking a little shabby. However my dining experience in both nights was wonderful. Staff were very attentive and ensured my dietary concerns were taken seriously and my meals were delicious.

Dear Victoria, Thank you for taking the time to share your detailed feedback, and thank you for your valued loyalty as an ALL Gold member. We’re delighted that your dining experiences on both evenings were so enjoyable. It’s particularly wonderful to hear that our team took your dietary requirements seriously and that our chef on Sunday evening was able to adapt your meal to accommodate your allergies while still providing a delicious experience. We’ll be delighted to share your kind recognition with our Food & Beverage team and chef. We are sorry, however, that the condition and presentation of the hotel detracted from your stay. The hanging curtain and inadequate vacuuming of the hallway carpets have been shared with our Maintenance and Housekeeping teams for attention. We also appreciate your comments regarding the condition of the bar seating and the overall appearance of the property. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Thank you again for your constructive feedback and continued loyalty. We hope to welcome you back to Novotel Melbourne on Collins for an even more enjoyable experience in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 2.5/5

Claudio C. Couples - Confirmed reviews ALL

I have stayed at the Novotel on Collins on many occasions but unfortunately I have noticed a deterioration of service at a recent stay.

Dear Claudio, Thank you for taking the time to share your feedback, and thank you for your valued loyalty as an ALL Gold member and for choosing to stay with us on many occasions. We’re pleased that you continued to find the cleanliness of the hotel to a high standard and appreciated our sustainability efforts. However, we’re very sorry to hear that you have noticed a decline in the overall experience during your recent stay. As a returning guest, we understand how disappointing it is when a familiar hotel no longer delivers the level of service you have come to expect. We sincerely apologise for the frustration caused by the limited lift availability. Our long-awaited lift replacement project has now commenced. We are working closely with our contractors to complete this significant infrastructure project as safely and efficiently as possible, and sincerely appreciate your patience while these essential improvements are underway. We also appreciate your feedback regarding the availability of slippers and bathrobes and have shared your comments with our Housekeeping team. Additionally, we’re sorry for the inconvenience of repeatedly having to log back into the WiFi after returning to the hotel, and your feedback has been shared with our IT team for attention. Thank you again for your candid feedback and, most importantly, for your continued loyalty over many stays. We regret that this visit fell below your previous experiences and hope to restore your confidence in us on a future stay. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Meghna Y. Families - Confirmed reviews ALL

Novotel Melb on Collins is centrally located, quick walk to Flinders st station and great cafes and food locations. Their breakfast and restaurant menu is good and great options for all. Friendly staff always happy to help.

Dear Meghna, Thank you for taking the time to share your wonderful feedback, and thank you for your valued loyalty as an ALL Gold member. We’re delighted that you and your family had such an enjoyable stay and appreciated our central location, with Flinders Street Station and Melbourne’s many cafés and dining options within easy reach. It’s also wonderful to hear that you enjoyed our breakfast and restaurant menus and found there was a great selection for everyone. We especially appreciate your kind comments about our friendly and helpful team, and we’ll be delighted to share your feedback with them. We’re also pleased that you recognised our sustainability efforts with a perfect score. Thank you for your excellent recommendation and continued loyalty. We look forward to welcoming you and your family back to Novotel Melbourne on Collins for another great stay. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Christine M. Solo - Confirmed reviews ALL

I love staying at the Novotel Melbourne. Friendly, helpful team, comfortable rooms and perfect location.

Dear Christine, Thank you for sharing such wonderful feedback, and thank you for your valued loyalty as an ALL Platinum member and for continuing to choose Novotel Melbourne on Collins whenever you visit Melbourne. We’re delighted that you once again enjoyed our convenient location for the theatre, shopping and restaurants, along with the comfort and cleanliness of your room. Most importantly, it’s fantastic to hear that our team consistently makes you feel welcome with their friendly and helpful service. We’ll be delighted to share your kind recognition with the whole team. We’re also very pleased that your Platinum status was recognised and that your room upgrade, welcome drink and welcome amenity all exceeded your expectations. Thank you as well for recognising our sustainability initiatives and for choosing to participate in our room-cleaning opt-out program. Your perfect scores across every aspect of your stay and your continued loyalty mean a great deal to us. We look forward to welcoming you back to Novotel Melbourne on Collins for another wonderful stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Kim J. Families - Confirmed reviews ALL

Fantastic location. Close to tram, shops, CBD, cafes & hotels. Rooms are very tired and in need of a renovation but were clean. Bed was very cheap and uncomfortable.

Dear Kim, Thank you for sharing your feedback, and thank you for your valued loyalty as an ALL Gold member. We’re delighted that your family enjoyed our central location, with Melbourne’s trams, shops, cafés and attractions close by. It’s also wonderful to hear that you found your rooms very clean and tidy and received such excellent service from our team. We are especially pleased that our team’s recognition and the thoughtful gesture for your Mum’s 80th birthday helped make this special occasion more memorable, and we’ll be delighted to share your comments with them. We are sorry, however, that the condition of the room and comfort of the bed fell below expectations. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. While complimentary room upgrades for ALL members remain subject to availability, we regret that an upgrade was not available on this occasion. We also appreciate your feedback regarding greater choice for the welcome drink and have shared this with our Food & Beverage team. Thank you again for your excellent recommendation and continued loyalty. We hope to welcome you and your family back to Novotel Melbourne on Collins for another enjoyable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Wendy R. Friends - Confirmed reviews ALL

Positive experience with Hotel staff. Clean room and comfortable bed. Bathroom was very compact and excellent quality of food!

Dear Wendy, Thank you for taking the time to share your wonderful feedback, and thank you for your valued loyalty as an ALL Classic member. We’re delighted that you and your friends had such a positive experience and particularly appreciated the cleanliness of your room, the comfort of your bed and the courteous service provided by our team. It’s also wonderful to hear that you enjoyed the quality of our food and breakfast selection. We appreciate your comments regarding the compact bathroom and are pleased that, despite an initial false start, your booking experience was ultimately satisfying. Thank you also for recognising our sustainability efforts, including the choice available around room servicing. Thank you again for your excellent recommendation. We look forward to welcoming you back to Novotel Melbourne on Collins for another comfortable and enjoyable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Tiffany M. Business - Confirmed reviews ALL

Room service menu very limited and air conditioning units need a clean in rooms, 3 rd night room was serviced but they did not make the bed

Dear Tiffany, Thank you for taking the time to share your feedback following your recent business stay. We’re pleased that you appreciated our central location, breakfast selection and the service provided by our team. However, we’re sorry that several aspects of your accommodation fell below expectations. The cleanliness of the air-conditioning unit and the failure to make your bed during the third night’s room service are not reflective of the standard we expect. Your comments have been shared with our Housekeeping and Maintenance teams for review and attention. We also appreciate your feedback regarding the limited room service menu and have shared this with our Food & Beverage leadership team for consideration. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a more consistent and comfortable experience on a future visit. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Daniel S. Friends - Confirmed reviews ALL

Comfortable and very convenient

Dear Daniel, Thank you for taking the time to share your wonderful feedback, and thank you for your valued loyalty as an ALL Gold member. We’re delighted that you and your friends enjoyed a comfortable stay and found our central location so convenient. It’s also wonderful to hear that your room was clean and tidy and that booking through the ALL App was such an easy experience. We especially appreciate your kind recognition of our whole team. Knowing that everyone contributed positively to your stay means a great deal, and we’ll be delighted to share your comments with them. Thank you again for your excellent recommendation and continued loyalty. We look forward to welcoming you back to Novotel Melbourne on Collins for another enjoyable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Hussein E. R. Business - Confirmed reviews ALL

spacious room, few visibile damage to walls that require renovations. good expereince overall

Dear Hussein, Thank you for taking the time to share your feedback following your recent business stay. We’re pleased that you enjoyed the spaciousness of your room and had a good overall experience. We also appreciate your positive rating of the cleanliness of your accommodation. We are sorry, however, that the visible wall damage and rust affected the presentation of your room. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. Thank you also for your suggestion regarding a more suitable pillow option for front sleepers. Your comments have been shared with our Housekeeping team. We’re also sorry that the WiFi speed did not meet expectations, particularly when travelling for business, and your feedback has been shared with our IT team. Thank you again for your constructive comments. We hope to welcome you back to Novotel Melbourne on Collins for an improved experience in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Jericha G. Business - Confirmed reviews ALL

The hotel is going through a refurb so that would be the only let down, rooms are tired but clean, but the Service is excellent, which I appreciate (thank you) and location in the heart of the city so surrounded by everything in the CBD. Shopping, offices, eateries, public transport.

Dear G., Thank you for sharing such a valuable review. We are delighted that our team left such a positive impression on you, and we truly value your kind words about Udara and Jessica. They will be so pleased to know their helpfulness made a difference during your visit. We also appreciate hearing that your booking experience was smooth and that our reservations team responded promptly to your emails. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. An exciting refurbishment is planned for early 2027, which will refresh our rooms, corridors, and in-room technology. We regret that your television and telephone were not in working order, and we wish we could have resolved this for you on the spot. Nonetheless, we are glad you made the most of our central location, right in the heart of the CBD with shopping, dining, and public transport on your doorstep. It means a great deal to us that you found our service excellent throughout your time here. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Kar Y. L. Couples - Confirmed reviews ALL

The room is too old & dark!! It dosen't feel warm not feel like home way from home!!!

Dear Kar, Thank you for taking the time to share your feedback, and thank you for your loyalty as an ALL Classic member. We’re sorry that your stay did not provide the warm and welcoming experience you expected. We agree that every guest should feel welcomed from the moment they arrive, and your feedback regarding the greeting and overall service has been shared with our Front Office leadership team for coaching. We also understand your disappointment with the room, particularly its dated appearance, lighting and overall atmosphere. An exciting refurbishment is planned to commence, which will enhance all guest rooms and public spaces. We’re also sorry that the cleanliness of your accommodation fell below expectations. Your comments have been shared with our Housekeeping leadership team for review and attention. Thank you again for your candid feedback. We regret that your experience did not meet expectations and hope to have the opportunity to provide you and your partner with a much more comfortable and welcoming stay in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 1.5/5

Jennie S. Families - Confirmed reviews ALL

We booked for 3 people and the room was not set up to accommodate. Everyday we had to ask for something. The room was poorly serviced and had not been dusted for a very long time.

Dear Jennie, Thank you for letting us know about your concerns. We are truly sorry to hear that your stay fell short of the standard we aim to provide, particularly for a family booking. Not finding your room prepared for three guests and having to request essentials each day is certainly not the seamless experience you should expect. The lapses in daily upkeep you described are concerning, and we regret that the servicing of your room and the replenishment of basic amenities were overlooked. Our housekeeping team is available every day to ensure comfort, and we are disappointed this was not reflected during your visit. We also note your comments about the assistance at our reception desk. Our team is here to offer support at any hour, and we apologise if the service you received did not feel as attentive as it ought to have been. Your comfort as a Gold loyalty member matters greatly to us. We hope we have the pleasure of seeing you again in the future. Take care, Andrew Maynard, General Manager

Customer review rating 4.0/5

Riezel K. Solo - Confirmed reviews ALL

Staff are nice and friendly. Breakfast is good. Very good central location to all restaurants, shopping and entertainment. The only thing I don't like is the hotel the 2 Single bedrooms are too far from the elevator. We have to walk 🚶‍♂️ far. My Auntie is very slow walking and complaining. Also, supplies of toiletries are gone like toothbrush 🪥 & toothpaste and no sleeper anymore. Internet not working. We requested for them to fix but no good. Overall is okay.

Dear Riezel, Thank you for your valuable feedback. We are delighted that our friendly team and our breakfast offering left such a positive impression on you. Even so, we are sorry that the WiFi did not meet your expectations. Our front desk team is always on hand to assist with connectivity and can help troubleshoot any issues during your stay. Nonetheless, we are glad you found our location so convenient for exploring Melbourne’s restaurants, shopping and entertainment. Being right on Collins Street means everything the city has to offer is just a short stroll away. We hope we can welcome you back in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.0/5

Saffioti S. Business - Confirmed reviews ALL

Perfect location but the lift situation was terrible and the wait time was terrible. The room was tidy but the pillows and quilt was average.

Dear S., Thank you for writing a review. We are pleased that you found our hotel clean and tidy, and it is rewarding to know the high standards of our housekeeping team left a positive impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We acknowledge the frustration caused by the extended wait times you experienced, and we apologise for the inconvenience with the lifts. We are in the process of replacing all lifts to enhance the guest experience, and we appreciate your patience during this period. Your feedback regarding the volume of guests impacting wait times has been noted as well. I have also advised our Reservations team to resend your tax invoice. We do hope to welcome you back in the future. All the best, Andrew Maynard, General Manager

Customer review rating 3.5/5

Annie D. Couples - Confirmed reviews ALL

Very poor quality fittings chairs, lounges etc

Dear Annie, Many thanks for your valuable feedback. We are delighted that you found our location on Collins Street so convenient and that you appreciated the loyalty programme benefits that come with your Gold status. However, we are truly sorry to hear that your stay did not meet your expectations. We sincerely apologise for the inconvenience caused by the lift project during your visit and would like to confirm that all lifts are currently being replaced as part of our 2026 refurbishment programme to enhance reliability. Signage has been posted throughout our lobby and on our websites. We have 1x operating entrance lift and 1x operating accommodation lift during this time. I am sincerely sorry that this information was not able to be seen and communicated effectively for you prior to your stay. We are also thrilled to advise our upcoming hotel refurbishment project will address the issues you have raised in your feedback regarding our facilities. We do hope to welcome you back in the future. All the best, Andrew Maynard, General Manager

Customer review rating 3.5/5

Ryan D. D. Business - Confirmed reviews ALL

2 lifts were out of action so that caused delays

Dear Ryan, Thank you for your valuable feedback. We are pleased that our central Collins Street location suited your business trip and that you found your bed comfortable. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We apologise for the delays caused by the lifts, which are currently being completely replaced to improve reliability for all our guests. The layout of your room and the television placement were not to your liking either, and we regret that these details detracted from your comfort. Nonetheless, we are glad you rested well and that the hotel’s position worked to your advantage. We hope to have the opportunity of welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Lisa H. Families - Confirmed reviews ALL

As always it was a comfortable and easy trip, visiting from interstate to stay for a night - extremely easy to navigate public transport and a short walk to theatre and plenty of food options.

Dear Lisa, Please accept our sincere thanks for this glowing review. We are delighted that you found your stay comfortable and easy, as always. Our team takes great pride in being a reliable base for your family trips to Melbourne. It is wonderful that our central location on Collins Street makes it so simple to reach the theatre district and enjoy the many dining options nearby. We are also glad the public transport connections helped you navigate the city with ease. We look forward to welcoming you back again for another memorable stay in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Sarah S. Friends - Confirmed reviews ALL

I’m not the hotel is 4 star as it is right now. The location is excellent and makes up for the hotel’s shortcomings.

Dear Sarah, We really appreciate your feedback. We are delighted that you would recommend our loyalty programme so warmly. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We note your feedback about the in-room amenities and the layout of the room, and we regret that these details detracted from your comfort. Our team is always available to assist with any requests during your stay, and an exciting refurbishment is planned for early 2027 to refresh our spaces. Nonetheless, we are thrilled that our location on Collins Street stood out as excellent and made up for any shortcomings. We hope you were able to make the most of the shopping, theatres, and dining just steps from our door. We all hope to welcome you again. Best wishes, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,348 reviews 9.4/10 Location
  • 3,163 reviews 5.2/10 Room
  • 2,857 reviews 7.6/10 Service
  • 103 reviews 2.5/10 WiFi
  • 1,515 reviews 2.1/10 Amenities
  • 1,366 reviews 5.2/10 Comfort
  • 1,120 reviews 4.6/10 Cleanliness
  • 749 reviews 7.3/10 Breakfast

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