Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,663 reviews

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Novotel Melbourne on Collins - Image 1
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE BAR

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,663 reviews

TripAdvisor Rating  4.1/5  5,306 reviews

Customer review rating 1.5/5

Strang R. Business - Confirmed reviews ALL

Hotel is in a great location and staff very friendly. However when I stayed there was an extremely unpleasant sewage smell in the lift up from street level to reception for the entire duration of my 3 night stay, no hot water the first morning and check in was very slow. There was no sign in the lift acknowledging the issue and when it was raised with reception staff they said the building owner was aware and working to rectify. Presumably it was a fairly major issue for it not to be fixed for 4 days. I didn’t want to eat or drink at the bar because it was directly opposite the lifts and the smell was noticeable there too.

Dear R., Thank you for taking the time to share your feedback with us. We’re delighted you found our central Collins Street location convenient for your business needs and appreciated our team’s welcoming approach. However, we sincerely apologise that several aspects of your stay fell short of expectations. Our maintenance team prioritises resolving facility issues promptly, and we’re reviewing procedures to ensure quicker resolution times. Regarding your comments about bathroom maintenance, we’ve reinforced our cleaning protocols to prevent such oversights. Nonetheless, we’re pleased you recognised the value of our ALL loyalty programme and hope this positive element might encourage you to revisit once our lift upgrades conclude in 2026. We hope we can provide you with an improved stay in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 0.5/5

Rachel H. Business - Confirmed reviews ALL

I'm not one to ever leave negative feedback, but my stay at the Novotel on Collins was the poorest hotel stay I've ever experienced. The room was tired, had a bad smell, the bathroom was not adequately cleaned, and there was no soundproofing between my room and the connecting room (with the activities of the connecting room keeping me up all night). I would expect this experience at budget accommodation, but not at the Novotel. I would never stay at this hotel again.

Dear Rachel, Thank you for taking the time to share your review. We sincerely apologise that your experience fell significantly short of expectations. While we strive to maintain high standards across all areas, we recognise there were shortcomings in room maintenance and environmental controls during your stay. Our team is reviewing these matters thoroughly as we prepare for our scheduled 2026 refurbishment programme. We particularly regret the disturbance caused by noise transfer between rooms and will raise these concerns in our upcoming refurbishment. We hope we can provide you with an improved stay in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Lewis J. H. Business - Confirmed reviews ALL

Room was clean and well located. Aircon was noisy and bed was too soft (it felt like it needs replacement). The lift also stank

Dear Lewis J., Thank you for positively reviewing your recent stay. We sincerely regret some aspects of your stay fell short of expectations. Regarding the environmental controls, our maintenance team conducts regular servicing while respecting our sustainability commitments. An exciting refurbishment programme planned for next year will address several facility upgrades. We also would like to note that our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced during your stay. We hope that we have the pleasure of welcoming you back in the future for a more pleasurable stay. Kind regards, Andrew Maynard, General Manager

Customer review rating 1.5/5

Simon M. Business - Confirmed reviews ALL

Hotel has works being undertaken. Workers are chocking open fire and smoke doors which are marked "do not obstruct, do not keep open". Issue raised with reception and I was advised the manager would be notified. Issue continued the next day, so it would be reasonable to assume either management ignored this issue, or are ineffective in ensuring the building remains compliant. If you want to know the potential consequences of disabling fire safety measures in a high rise building, turn on the tv this morning and watch the news. The bottom floors smell pretty bad. There was a member of staff putting some odour remover things in the lift, but they need a lot more of those to combat the problem. I was in 1425 and the air noise from the ventilation is very loud. Difficult to sleep loud.

Dear Simon, Thank you for taking the time to share your feedback. Thank-you for raising your concerns regarding the non-compliance in particular to our fire-safety measures. I can confirm that we adhere to the Australian safety standards. Moreover, the safety of our guests and team members are of the highest importance and I can confirm our current essential safety measures report is and remains compliant. All matters that arise are directly addressed with the appropriate authorities. We do share the building with neighbouring retailers who are undertaking refurbishment works. With regards to the smell in the entrance lifts, I can confirm that our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. We regret that your stay fell short in many aspects, however we do take feedback seriously and are always striving to improve. We hope you will come and stay with us again for an improved experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 0.5/5

Catherine G. R. Business - Confirmed reviews ALL

The lifts that take you from ground to reception was putrid- there was a terrible smell over 3 days that had people dry retching as they left the lift. Reception was disorganized and we had to stay in two different rooms over 2 nights. Terrible stay.

Dear Catherine, We appreciate that you took the time to review your feedback with us. We sincerely apologise that your experience fell short of expectations during your business stay. The concerns regarding facility maintenance and room allocation processes are not reflective of our usual standards, and we regret the inconvenience caused. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. We certainly hope that we can welcome you back again for a more enjoyable stay. Best regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,532 reviews 9.4/10 Location
  • 3,381 reviews 5.7/10 Room
  • 3,151 reviews 7.8/10 Service
  • 97 reviews 2.9/10 WiFi
  • 1,472 reviews 5.4/10 Comfort
  • 1,157 reviews 3/10 Amenities
  • 1,148 reviews 5.5/10 Cleanliness
  • 872 reviews 7.8/10 Breakfast

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