Novotel Melbourne on Collins Hotel 4.5 stars

Very good. Room was spotless with good bed and shower. Restaurant was very good both for breakfasts and for one evening meal. Bar was good too. Location very central to everything Melbourne has to offer - either in the CBD or by tram and train.

Very poor. Normally Novotel and Accor make the experience memorable this was memorable for all the wrong reasons though. Staff very poor.

I wanted to use the gym and it was not available, the nearby substitute option was not convenient to my needs. As I was going down in the elevator to check out, 2 young women entered the lift, one in a robe and the other in a ‘Spearmint Rhino’ large coat got in and their appearance and behaviour was not what I would expect in a Novotel. Hard for you to control that I know, but was just a poor finish to my stay in what I felt was a tired facility. On a positive note, the service from the front desk team was bright and energetic - excellent.

great bed hard to write a review since did not stay long ,but room was great .the only fault which was not your fault was the late arrivals waking everybody up at 1;30am.

Didn’t appreciate the valet play with my radio settings.

Overall, the service was good. Front line and housekeeping staff were friendly. Except the bar counter service, the staff could have highlighted or have a sognboard stating that we have to self serve the drinks instead of keeping the customers standing at the bar counter.

Check-in - room not ready at 3pm offered drink and was told someone would come over to get us when the room was ready - at 4pm I went back to ask if the room was ready, no one come over. Location great - room ok - bathroom - terrible water pressure that was variable hot and cold and impossible to get a constant temperature. Breakfast - no eggs, bacon or mushrooms - sat back down waited and went back again and there was still no hot food - buffet was low on many choices - staff could not keep up with the demand and therefore we left without having a full breakfast. Pool and gym closed- no discount, offered a 700m walk to use another hotels pool. Our issus is that when you pay over $700 for the room including breakfast that is not a budget rate - we stay in a 4.5-star hotels for reason and expect better than what we got - better service and better facilities. One redeeming feature - the bar staff were very polite and service in the bar area was good.

Great room. Quiet close to shopping and railway station. Perfect for me.

The room was nice. It was my 50th Birthday and we checked in at 3. The Novotel was nice enough to bring a Bottle of Champagne, but I have left the room around 5 to go out for drinks and missed the experience as it arrived late. The check in was about 20 mins, too long, the breakfast we were asked to sit out in the lobby as the restaurant was full, and the wait at the lift to leave was about 15mins. Staff were nice, just some basic items you expect from a Hotel all took too long

Up to usual standard all staff very helpful

Late arrival and early start - I didn't see much outside the room itself

I enjoy going to the Novotel in Melbourne and Brisbane. It's comfortable and easy and very handy to everything I need to do. I just wish the remotes worked for the TV. In Melbourne after effort I managed to turn the TV on but it took for ever to change channels and volume and frankly this happens more often than not. I had almost the same experience in Brisbane this week

I really enjoyed the room and breakfast was very nice. The only headache for me was the parking. As i hired a care, I had to make 2 illegal uturns to get to the hotel. Checkin was very confusing with the car and not knowing what to do. Plus i wasn't aware that i'd have to pay extra per day for parking. Most hotels have parking and driveways.

Excellent service and food in the restaurant. Rooms were clean. For improvement - Pillows were too large with no smaller options available in the room. Sleeping was therefore uncomfortable. Wardrobe door was broken making it very difficult to get ironing board out. Air conditioning was difficult to operate. Either too hot or cold and very noisy at night. Ended up having to turn it off to sleep.

Lady at front desk was nice.