Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,624 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  6,624 reviews

TripAdvisor Rating  4.1/5  5,308 reviews

Better than expected

TripAdvisor rating 4.0/5

364leannes TripAdvisor review

Booked for two nights for a visit to the city before Christmas. The day before we left I read some of the reviews so I was somewhat anxious on arriving at the hotel. I should not have worried though because everything was fine and I would certainly visit again. Checking in was quick with an extremely friendly staff member. We had arrived early and were given our room before check in time, which was great. All the staff we dealt with were friendly and welcoming. Lifts were efficient, no problems with wait time. The hotel is dated, mainly the hallways but the room was spacious and clean. The bed and pillows were very comfortable. Location is fabulous with a couple of arcades leading to Bourke Street, which was helpful for us given one day it was raining. Flinders Street station is also a quick walk, about seven minutes. Both days we ate breakfast and dinner at the hotel, service was good with lovely staff. The only negative was the cleanliness of the toilets near the bar. It was a very busy few days so it could be an idea for these facilities to be checked regularly.

Customer review rating 1.5/5

Jarinya R. Business - Confirmed reviews ALL

Have always stayed here for my business trips using the same booking system through the same company - this was how I got my gold membership, and most of the time had to chase for my missing points after the trips. This time I was told that I’m not eligible for points as I booked through 3rd party (I’ve been booking this way all along, and stayed with Peppers one week prior and got points). I was given a room with no lights in the shower, which I had to ask to change, and have always been given the furthest room possible from the lifts in the past. I only found out that my membership did not register on the day of departure after asking about my complimentary drinks voucher to get my morning coffee. I was fortunate enough to have met a lady who’d given me a drink voucher and the complimentary gifts as a gold member but now my app had a red notes and restrictions I’m not allowed to claim for missing points for this stay. I was going to get the Explorer membership to maintain my gold status because I haven’t been travelling much this year but expect to travel at least monthly in 2026, but there is no point trying because the system at Novotel would not register my stay anyway.

Dear Jarinya, Thank you for this review about your recent stay. We sincerely regret that your recent experience fell short of the standards we strive to maintain. Your loyalty as a Gold member is highly valued, and we apologise for the challenges encountered with room allocation, recognition of membership benefits, and points accrual during your stay. We understand the importance of consistent service delivery and are reviewing your comments regarding third-party booking procedures with our loyalty programme team. While our usual practice is to honour eligible stays, we acknowledge the frustration caused by the unexpected restrictions applied to your account. Please know that our team remains available to discuss any unresolved matters directly through our customer service channels at h1… or +6…. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Nicolas W. Business - Confirmed reviews ALL

I was very satisfied with the experience overall with one exception. Unlike other hotels I have stayed at I was suprised to find that a espresso coffee was not included as part of my breakfast and was charged seperately. I feel like this should be included

Dear Nicolas, Thank you very much for this kind review of your recent stay. We’re delighted that your stay at Novotel Melbourne on Collins met your expectations overall. It’s wonderful to hear our team made a positive impression and that you found your room comfortable during your business trip. We always aim to create a welcoming environment for our guests. That said, we regret the disappointment caused by the extra charge for specialty coffee at breakfast. While our breakfast buffet offers a variety of options, we understand your preference for barista-made coffee and will certainly review this feedback with our culinary team. Nonetheless, we’re thrilled our central Collins Street location supported your Melbourne visit. Being steps from transport links and attractions is something many business travellers like yourself appreciate. We hope to be able to welcome you back in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Dennis A. Couples - Confirmed reviews ALL

My go to place whenever I stay in Melbourne. Always welcoming with friendly staff and comfortable rooms.

Dear Dennis, Thank you for such a positive review. We’re delighted to hear that Novotel Melbourne on Collins continues to be your preferred choice when visiting the city. It’s fantastic that you find our team welcoming and your stays comfortable. We’re especially pleased that Vina made such a positive impression during your visit. Our restaurant team takes great pride in creating memorable experiences, and we’ll be sure to share your kind words with her. As loyal Gold members, your continued trust means the world to us. We’re thrilled you value both our accommodation and the benefits of the ALL programme. We hope to see you again on a future occasion. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Mary L. Business - Confirmed reviews ALL

Excellent stay - good hotel facilities and well cared for.

Dear Mary, It was a pleasure to receive this great review. It’s wonderful to hear your stay at Novotel Melbourne on Collins met your expectations. We’re delighted our central location and comprehensive facilities contributed to a productive business trip. Our team takes pride in maintaining high standards, so your recognition of the well-kept environment means a great deal. We hope to welcome you again in the future. All the best, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,529 reviews 9.4/10 Location
  • 3,377 reviews 5.8/10 Room
  • 3,141 reviews 7.8/10 Service
  • 94 reviews 3/10 WiFi
  • 1,477 reviews 5.3/10 Comfort
  • 1,164 reviews 5.5/10 Cleanliness
  • 1,163 reviews 3.1/10 Amenities
  • 867 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.