Novotel Melbourne on Collins

Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.3/5 342 reviews

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Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

  • NATIONAL BUS COMPANY:  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES:  BUS402 FOOTSC IRVING STREET

  • WESTRANS:  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS:  TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18km / 11 miles

  • By car

    EASTERN FREEWAY At 6km / 3 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3 miles

  • By car

    TULLAMARINE FREEWAY At 3km / 2 miles

  • By car

    WESTGATE FREEWAY At 4km / 2 miles

  • By train

    FLINDERS STREET STATION At 1km / 0 miles

  • By train

    SPENCER STREET STATION At 1km / 0 miles

GPS:-37.815963, 144.964961

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our accommodation(s)

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  342 reviews

TripAdvisor Rating  4.0/5  5,163 reviews

Good break

Customer review rating 5.0/5

Geoff Solo - Confirmed reviews ALL

Loved the location, restaurant/bar had good feel & the room/bed was comfortable.

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

ok

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

reasonable room with breakfast. poor room view- facing inside of building, no sunshine, no outdoor

Dear Keng T., Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately not all our rooms face outwards, I am sorry that you did not get one of these on this visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew

Could have done better

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The location, hotel and amenities were great....booking and checking out was average

Dear Garry B., Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Riz is defiantly an asset to our team and I will pass on your kind feedback to her, I'm sorry about the mix up with the deposit being returned to the guest you were travelling with, I have spoken with the front office team regards there attention to detail on such an important topic. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 3.5/5

Jo E. Business - Confirmed reviews ALL

I was particularly disappointed that no SBS channels were available on the TV

Dear Jo Anne, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. SBS channels are available in the hotel so will have our maintenance team investigate why you were not able to get them, have also spoken with housekeeping to leave the lights as they find them once the have finished in a room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Well located, close to all services

Customer review rating 4.0/5

Geoff Couples - Confirmed reviews ALL

The facility is centrally located right in the city and close to all services.

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you did not receive your welcome gift i will follow this up with the front office team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

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