Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 6,746 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • Refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  6,746 reviews

TripAdvisor Rating  4.0/5  5,258 reviews

Excellent location, very convenient to the tram

Customer review rating 4.0/5

Cyn V. Families - Confirmed reviews ALL

The moment we walked in the customer service was good.. we were greeted at the entrance, the receptionist was very accommodating— she allowed us to check in a bit early when we explained our situation and was gracious when we asked for a change of room.

Dear Cynthia, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our customer service to be welcoming and accommodating, particularly in facilitating an early check-in for your convenience. It pleases us to know that these aspects of your stay were highlights. However, we note with concern your experiences regarding the room amenities and the difficulty encountered while trying to connect to Netflix on your iPad. We apologise for any inconvenience this may have caused and understand the importance of such amenities to enhance our guest's experience. Furthermore, we recognise that the presentation and condition of our bathtub did not fully meet your expectations. While we take pride in the cleanliness of our rooms, we regret that the appearance did not reflect our usual standards. Additionally, we acknowledge your comments about the need for more training and anticipation from our housekeeping team. We are sorry that our quality of service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Finally, we are pleased that you enjoyed our central location, offering convenient access to Melbourne's tram system and many attractions. Our prime position in the heart of the city is something we are very proud of, and we are glad it contributed positively to your visit. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Been a Accorplus member, I was not offered 50% discount on meals. Had to ask for it however only breakfast was discounted.

Dear Aten, Thank you for taking the time to share your review. We apologise for any confusion regarding the discounts available to Accor Plus members. Our guests' satisfaction is of utmost importance, and we regret that this aspect did not meet your expectations. We appreciate you bringing this to our attention, as it helps us to ensure clear communication of the benefits provided through our loyalty program. We hope you were able to appreciate our central location in Melbourne's CBD, ideal for enjoying the city's best attractions and shopping destinations. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard, General Manager

A poor 3 star masquerading as a 4.5 star

Customer review rating 1.5/5

Ryan D. C. Business - Confirmed reviews ALL

Extremely poor. 3 star room. Shower broken (had to ask twice for it to be fixed which ended up being the next day). No in room amenities. Jacuzzi and gym equipment not working (reported each day and not fixed the entire time). Uninterested staff (no “good morning”, no “how was your stay”, a complete lack of care and disengagement).

Dear Ryan, Thank you for taking the time to share your feedback. We are pleased that you found our porter service and the bar staff to be great. Our team strives to offer attentive and friendly service, and it's rewarding to hear when our guests appreciate these efforts. However, we are disheartened to hear of the issues you experienced with the shower, jacuzzi, and gym equipment. We understand how essential these amenities are to our guests' comfort and enjoyment. Moreover, we are sorry to hear that the condition of your room did not reflect the high standards we aim to uphold. We apologise for any inconvenience caused by our staff's interaction, as we always aim to provide a warm and welcoming atmosphere. We will reflect upon your comments to ensure that every guest interaction is a positive one. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Trish Couples - Confirmed reviews ALL

Great breakfast, lovely staff and very clean room

Dear Trish, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay at Novotel Melbourne on Collins was highlighted by our dedicated team's service and your well-appointed, pristine accommodations. However, it seems that we did not meet all your expectations in regards to the temperature of the food within our breakfast buffet. Please accept our sincere apologies for any inconvenience this may have caused. We appreciate your positive comments about the omelette station and will certainly look into maintaining consistent temperature levels for all our food offerings. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Poorly maintained, low quality accommodation

Customer review rating 0.5/5

S.m. Couples - Confirmed reviews ALL

Our stay at the Novotel on Collins was a huge disappointment. No care has been taken at this hotel. They have let facilities deteriorate over time. The lobby and bedroom walls were scuffed, elevators were dirty, there was water damage in the bathroom, jets didn’t work in the spa, and the bed was very firm and uncomfy. Not what I expected from a Novotel as I have stayed in newer, nicer Novotels. I recommend you find accomodation elsewhere.

Dear Sean, Thank you for taking the time to share your feedback. Upon reading your review, it is clear that your stay at Novotel Melbourne on Collins did not meet the high standards we strive to uphold. We sincerely apologise for the discomfort you experienced due to the condition of your room and the cleanliness issues you encountered. Additionally, finding previous guests' belongings in your room is certainly not acceptable, and we are looking into how this oversight occurred. Furthermore, we understand that the water damage in the bathroom and the spa bath not functioning correctly detracted from the comfort and relaxation we aim to provide. We are also sorry to hear that the bed did not provide you with the restful sleep expected. It is regrettable that the discrepancy in billing for your breakfast caused a less than seamless check-out experience. Finally, we recognise that not being able to easily access our complimentary Wi-Fi service and the issues surrounding the food and beverage options did not contribute positively to your stay. We take all feedback seriously and are reviewing your comments to ensure that we maintain our dedication to providing a comfortable and enjoyable environment for all our guests. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,603 reviews 9.3/10 Location
  • 3,431 reviews 6.2/10 Room
  • 3,238 reviews 7.9/10 Service
  • 86 reviews 3.2/10 WiFi
  • 1,178 reviews 6.4/10 Cleanliness
  • 945 reviews 8.1/10 Breakfast
  • 724 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.