Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,140 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool & spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin located at our doorstep

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,140 reviews

Customer review rating 0.5/5

Christine W. Families - Confirmed reviews ALL

Dear Christine, Thank you for taking the time to provide your valued comments. We are sincerely sorry to hear that your stay fell so far below expectations, particularly as you were celebrating your daughter’s birthday. We completely understand how disappointing this must have been. We apologise that the pool temperature and spa did not meet expectations, and that the cleanliness of the hotel, particularly the hallways, detracted from your experience. We are also disappointed to hear about your breakfast experience and that you felt our team were not as welcoming or attentive as they should have been. It is particularly concerning to learn that, despite requesting your room be serviced, it had still not been attended to when you returned later that evening. We understand how frustrating it would have been to then have to contact reception simply to receive fresh towels. This is not the standard of housekeeping we strive to provide, and your feedback has been shared with the relevant teams for immediate review. We are also sorry that you did not feel recognised as an ALL member during your stay. We value your loyalty and regret that we did not deliver the level of service you expected. We hope that we are able to offer you an improved experience in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Indahsari G. Families - Confirmed reviews ALL

Dear Indahsari, Thank you for sharing such a valuable review. We’re delighted to hear your kind words about Abraham and Elizabeth, who contributed to your family stay. Their dedication to guest satisfaction is something we take great pride in. That said, we sincerely apologise that some aspects of your visit did not meet your expectations. We’re currently replacing all lifts in 2026 to enhance guest experiences, and your observations about room standards and internet connectivity have been shared with relevant teams for review. Nonetheless, we’re pleased our central Collins Street location proved convenient for your Melbourne explorations. It’s rewarding to know your overall experience aligned with the quality we strive to deliver. We hope to be able to welcome you again in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 2.5/5

Denise P. Friends - Confirmed reviews ALL

Dear Denise, Thank you for taking the time to share your feedback with us. We are delighted to hear our Assistant Manager Udara made such a positive impression with his friendly and professional service during your stay. Colleagues like him embody our commitment to creating welcoming experiences for all guests. We sincerely apologise that aspects of your visit did not meet expectations. Please know an exciting refurbishment is planned for 2026 to enhance our facilities, and we are currently replacing all lifts to improve guest convenience. Our maintenance team has been alerted to address room functionality matters promptly. Finally, we are glad you appreciated our central Collins Street location, which remains ideal for exploring Melbourne’s vibrant attractions. We hope to have the opportunity to welcome you back in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Debra J. Friends - Confirmed reviews ALL

Dear Debra, We are grateful for the time you took to review your recent visit to our hotel. We are pleased to hear you found our central Collins Street location convenient for your stay with friends. That said, we sincerely regret that some aspects of your experience fell short of expectations. Our team acknowledges your observations about service delays and maintenance matters, and we are actively addressing these points. An exciting refurbishment programme planned for 2026 will comprehensively refresh our facilities, while lift upgrades are already scheduled to enhance guest mobility this month. Nonetheless, we trust our prime position near Melbourne’s key attractions added value to your visit, particularly given your trip purpose with friends. We look forward to seeing you again in the future. Kindest regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Carly A. Business - Confirmed reviews ALL

Dear Carly, Many thanks for sharing your review. We are delighted your stay at Novotel Melbourne on Collins met your expectations. It’s wonderful to hear you found your room comfortable and enjoyed our prime location. Being steps away from Collins Street’s vibrant energy and key business hubs makes us a favourite for work trips. Our team takes pride in creating seamless experiences for our ALL Accor members. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,367 reviews 9.4/10 Location
  • 3,206 reviews 5.4/10 Room
  • 2,911 reviews 7.7/10 Service
  • 96 reviews 3.2/10 WiFi
  • 1,397 reviews 2.5/10 Amenities
  • 1,394 reviews 5.3/10 Comfort
  • 1,131 reviews 5/10 Cleanliness
  • 781 reviews 7.5/10 Breakfast

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