Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,232 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool & spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin located at our doorstep

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,232 reviews

Customer review rating 5.0/5

Giuseppina H. Couples - Confirmed reviews ALL

Dear Giuseppina, Thank you for your positive feedback. We’re thrilled you had such a great stay with us at Novotel Melbourne on Collins. Our team is delighted that you found our concierge service attentive and efficient, and that the cleanliness and safety of our facilities met your expectations. It’s fantastic to know our central Collins Street location added convenience to your couple’s getaway. We’re especially pleased that a member of our concierge team made such a positive impression during your Sunday visit, your kind words will be shared with everyone involved. The entire team looks forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 1.5/5

Patrick H. Couples - Confirmed reviews ALL

Dear Patrick, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. While we are pleased to hear that you found the booking process straightforward and received positive service from our team, we are sorry to learn that aspects of your room setup were disappointing. We apologise that your room was missing basic amenities such as a hairdryer and tea and coffee cups upon arrival. These items should have been present and available for your use, and we understand the inconvenience this would have caused during your stay. Your feedback has been shared with our Housekeeping team to help ensure greater attention to detail moving forward. We also note your comments regarding the breakfast experience and appreciate you taking the time to provide your ratings across the various aspects of your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Kindest regards, Andrew Maynard, General Manager

Customer review rating 1.0/5

Shantha R. Business - Confirmed reviews ALL

Dear Shantha, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand why the handling of your booking and billing arrangements left you frustrated. In particular, we sincerely apologise for the incorrect charge being processed to your credit card despite your accommodation having already been paid through your corporate travel arrangements. We appreciate how concerning and inconvenient this would have been, especially when travelling for business, and regret the additional stress caused while waiting for the transaction to be reversed. We are also sorry to hear that the explanation provided regarding the security deposit and refund process did not leave you feeling confident that the matter was being handled appropriately. We understand how important clear communication is in these situations and apologise that we fell short. In addition to the billing concerns, we appreciate your feedback regarding the room’s air conditioning system, television functionality, and overall condition of the hotel. We are pleased to let you know that an exciting refurbishment is planned to commence later this year, which will enhance all guest rooms and public spaces, including modernising in-room technology and guest amenities. Despite these challenges, we’re pleased our central Collins Street location provided convenient access to Melbourne’s business and cultural hubs during your trip. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Lucia N. G. Families - Confirmed reviews ALL

Dear Lucia, We appreciate your kind review. We’re delighted your family enjoyed their stay and experienced our commitment to quality service. Raul and our team take great pride in creating memorable moments for our guests, and we’re thrilled their efforts resonated with you. Your loyalty as a Gold member is truly valued, and we’re honoured you’d recommend both our hotel and the ALL programme so enthusiastically. We hope you also appreciated our Collins Street location, ideal for discovering Melbourne’s vibrant cultural scene and shopping precincts. We look forward to the pleasure of welcoming you back. Many thanks again, Andrew Maynard, General Manager

Customer review rating 4.5/5

Steven W. Couples - Confirmed reviews ALL

Dear Steven, Thank you for positively reviewing your visit. We are delighted you chose our hotel for your city getaway and enjoyed such a positive experience. It’s wonderful to know our prime location added convenience to your visit, and that our team’s efforts made your time with us memorable. Your appreciation for our service means a great deal to everyone here. We hope to welcome you back in the future. Best wishes, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,380 reviews 9.4/10 Location
  • 3,202 reviews 5.5/10 Room
  • 2,924 reviews 7.7/10 Service
  • 96 reviews 3.2/10 WiFi
  • 1,389 reviews 5.3/10 Comfort
  • 1,374 reviews 2.5/10 Amenities
  • 1,125 reviews 5/10 Cleanliness
  • 787 reviews 7.6/10 Breakfast

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