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Novotel Melbourne on Collins Hotel 4.5 stars

TripAdvisor rating 4.0/5 5,104 reviews
Novotel Melbourne on Collins
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+ 25 Services
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Hotel extras

  • InBalance Fitness Centre with indoor heated pool and gymnasium

  • 1 minute to trams, 5 to Flinders Street and Federation Square

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :   BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :   BUS402 FOOTSC IRVING STREET

  • WESTRANS :   BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :   TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 48m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

29,381 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,104 reviews

wonderful staff and good location

Customer review rating 4.3/5

Glenn Business - 27/12/2019 Confirmed reviews ALL

The location was great. Staff were extremely friendly and helpful. Room was very clean and very spacious.

Dear Glenn, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offer each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward meet you again in the future. Sincerely, Franziska Guest Relations

We were given a lovely big room and a very comfortable big bed. The meals were delicious. Overall an excellent stay

Customer review rating 4.3/5

Janine G. Families - 27/12/2019 Confirmed reviews ALL

There was nothing to fault with our stay. The room was spacious and very comfortable. WE were given an early chek-in and late check-out which made our travel much easier. The restaurant food was delicious and catered for gluten free. Overall and excellent stay

Dear Janine, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offer each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward meet you again in the future. Sincerely, Franziska Guest Relations

Great experience for the businessman on the go.

Customer review rating 4.3/5

Con S. Business - 27/12/2019 Confirmed reviews ALL

Staff has been friendly, helpful, courteous and always willing to assist. the food and rooms are great as well.

Dear Con, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offer each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward meet you again in the future. Sincerely, Franziska Guest Relations

Satisfied

Customer review rating 4.3/5

Lanie Solo - 26/12/2019 Confirmed reviews ALL

Was able to check in earlier than expected which was an added bonus. Hotel conveniently located in Melbourne central CBD with excellent access to shopping, restaurants and other businesses. Rooms tastefully furnished. For the money paid, a coffee pod machine would be a nice touch. Only real disappointment was noisy guests in hallway next morning. No sleep in here.

Dear Carolyn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and we fell short a lttle, please accept our apoligy. I hope we get the opportunity to see you again, I can assure we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Novotel Team

Nice Hotel

Customer review rating 4.3/5

Beni Business - 26/12/2019 Confirmed reviews ALL

I liked location

Dear Beni, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Franziska Guest Relations

A very good and comfortable stay

Customer review rating 4.3/5

Fu-chun H. Business - 26/12/2019 Confirmed reviews ALL

The upgrade to the junior siite is really touchy. I am very happy for the clean room, nice check-in service, and friendly response to my late-checkout request. The breakfast is remarkable comparing to other same grade Novotel in Melbourne.

Dear Fu-Chun H., Thank you for the great review of our hotel! We are thrilled that you enjoyed your stay and appreciate your positive comment. It is wonderful how you highlight our Novotel spirit and the commitment to guest service we have. Thank you for recognizing the special attention you had received I will pass on your thanks to all. We hope to be able to welcome you back and impress all over again. Sincerely, Franziska Guest Relations

Friendly

Customer review rating 4.3/5

Vicki Families - 26/12/2019 Confirmed reviews ALL

Fabulous

Dear Vicki, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offer each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward meet you again in the future. Sincerely, Franziska Guest Relations

Very Good although the Aircon was a little noisy

Customer review rating 4.3/5

Geoffrey J. Families - 26/12/2019 Confirmed reviews ALL

I've stayed at the Novotel on Collins St quite a few time. Great location, friendly helpful service etc. My only complaint was that the air conditioner was quite noisy; although not loud enough to stop me sleeping, annoying.

Dear Geoffrey, Thank you for choosing to stay with us and for your time to offer positive feedback. We are pleased you liked most aspects of your stay as our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. Please accept our apologies for the lapse of service you encountered with the A/C unit our Maintenance team will follow up, after all, warmer days are coming. Hoping we can look forward to welcoming you back when you visit the heart of the city. Have a very happy 2020 and thank you for being a loyal friend to us. Sincerely, Franziska Guest Relations

Comfortable

Customer review rating 4.3/5

Bella Families - 26/12/2019 Confirmed reviews ALL

everything went smooth, easy access, great location

Dear Bella, Thank youm our team very much appreciates your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. We are confident your feedback is the encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be just as pleasant. Sincerely, Novotel Team

Great. Love the location

Customer review rating 4.3/5

Anonymous Couples - 26/12/2019 Confirmed reviews ALL

We love the Novotel. Not because location but the staff are always happy to try and fulfil any reqursts.

Dear Helen, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offer each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward meet you again in the future. Sincerely, Franziska Guest Relations

Great position, wonderful food, friendly service and a very pleasant stay.

Customer review rating 4.3/5

Jason Families - 26/12/2019 Confirmed reviews ALL

Our time in Melbourne was enhanced by the quality accomodation provided and by the Novotel staff who looked after us.

Dear Jason, Thank you for posting a wonderful review after your recent visit with us. I am proud that you mention the team at Novotel on Collins for their unwavering commitment to offer each person a memorable experience. Our team is thrilled that because of this you had such an enjoyable time in Melbourne. We love nothing better than welcoming back return guest and look forward meet you again in the future. Sincerely, Franziska Guest Relations
Customer review rating 4.3/5

Ciaran M. Q. Solo - 25/12/2019 Confirmed reviews ALL

my stay was very good with very helpful staff my room was as i expected it. my only complaint was the breakfast it was like feeding time at the zoo. i gave up trying to get a coffee as i was in line for over 10 minutes for the one machine on offer. The cooked breakfast was also nothing to tell people about as it was all cold. I left wishing i had have gone to a cafe near by instead.

Dear Ciaran, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that this time around we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. It’s through feedback like this, we can improve and develop our product. I wanted to personally extend my apologies as we did not come up to expectation with the breakfast and the service. Your comment has been passed to the Food & Beverage Manager Upul to look for changes and make improvements that benefit our guests. Thank you for also highlighting where we did come up to scratch as expected, I will pass on your praise to the team. The team hopes we can welcome you back in the future for a totally flawless time. Wishing you a happy 2020. Sincerely, Franziska Guest Relations

COnvenient location

Customer review rating 4.3/5

Jo C. Solo - 25/12/2019 Confirmed reviews ALL

Great stay. Shame about no gym facilities at the time as this was the reason I stayed here especially.

Dear Jo, Thank you, we very much appreciate your comments regarding your stay at our hotel and I'm pleased to read you had a great stay and loved our location in the heart of the city. The gymnasium has reopened and was closed for a major refurbishment. The pool and gymnasium were very tired and in need of an upgrade. The new gymnasium is now fully enclosed with air-conditioning and the pool and surrounds are completely retiled and the bathrooms refurbished with special ambulant access. Please accept my apology for the impact that this had on your stay as you had not been aware of the closure. Albeit we have endeavoured to communicate this message out to all channels, it is apparent that some had highlighted this better than others. I hope you will have the opportunity to revisit Novotel Melbourne on Collins when the pool will be back in service. Please do not hesitate to reach out to me at any time should I be able to assist. Sincerely, Anastasiya Guenov Front Office Manager Emai: an…

Satisfying but check-in could be expedited

Customer review rating 4.3/5

Matthew C. Couples - 25/12/2019 Confirmed reviews ALL

It was very enjoyable and comfortable except the alarm clock kept going off in the early hours of the morning although we did not touch it at all.

Dear Matthew, Thank you for taking the time to post a review and I apologise as your visit was not entirely up to expectations. I am sorry about your negative experience with the alarm clock not allowing you a night of sleep, please accept my apology and I want you to know that I will be following up that improvements are made. I am delighted to read about the positive aspects of your stay and will be sure to send on the appropriate praise to the team. Again, thank you for taking the time to write in as we truly appreciate any feedback that gives us a chance to approve. Sincerely, Franziska Guest Relations

central to everything.

Customer review rating 4.3/5

Nicole Families - 24/12/2019 Confirmed reviews ALL

Nice hotel, room was clean but our view was the shopping centre. No sunlight for 3 days. Food was expensive and not very nice. Staff was outstanding.

Dear Nicole, Thank you for taking the time to post a review and I apologise as your visit was not entirely up to expectations. I am sorry about your negative room experience and that you missed seeing the sunshine. Being a Hotel that is built around a shopping complex we do rely on artificial in-room lighting. I am delighted to read about the positive aspects of your stay being the team and will be sure to send on the appropriate praise to them all. Again, thank you for taking the time to write in as we truly appreciate any feedback that gives us a chance to approve. Sincerely, Franziska Guest Relations

Location is convenient and staff were friendly.

Customer review rating 4.3/5

Anonymous Couples - 24/12/2019 Confirmed reviews ALL

Everything was to our satisfaction.

Dear Robin, Thank you, we very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is totally encouraging when our guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Franziska Guest Relations

adequate

Customer review rating 4.3/5

Christina L. Couples - 24/12/2019 Confirmed reviews ALL

everything was adequate but the long walk from the lift to the room was inconvenient. sadly the bed was not comfortable. beds need replacing old and as tired as I felt each morning after sleeping on them

Dear Christina, Thank you for taking the time to post a review and I apologise as your visit was not entirely up to expectations. I am sorry about your negative room experience and I want you to know that I will be following up that improvements are made. Bed and comfort is our business and we should get this spot on, please accept my apology we disappointed ion this aspect. Again, thank you for taking the time to write in as we truly appreciate any feedback that gives us a chance to approve. Sincerely, Franziska Guest Relations

Great location but Service was underwhelming

Customer review rating 4.3/5

Steve Couples - 24/12/2019 Confirmed reviews ALL

Central location, close to everything. That was fantastic. I'd requested a quiet room, as my partner is a light sleeper. We weren't given one, however the front desk manager was kind enough to switch us around. Front desk service was disappointing. Gym and pool were key selling points on the website and why i booked. No communications were emailed or even spoken at checkin. The first morning my partner and I head down for a swim and gym session - closed. I run downstairs to reception to enquire, the gentleman tells me "oh you would have got an email about it when booking, you can access the gym 8mins walk away". Well, no. I booked this hotel for its convenience. Believing him, I go back to my room, then check my emails. Not finding said email, I go back down. "Oh you again", yes me again... I've searched my emails - no notification, I've looked online, no word of closures, he then fiddled about trying to prove me wrong and try find the email that was sent to me. As a service standard you need to be communicating this at reception, even if it's been emailed out. Dont then go and tell your customers that they are wrong and treat them like they are annoying you for asking. Shocking...

Dear Steve, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. It is never acceptable when a guest feels our staff are anything less than helpful and accommodating. I will be addressing your feedback up with the team members in question to ensure they all understand how vital open communication and understanding are to our valued guests. The gymnasium has reopened and was closed for a major refurbishment. The pool and gymnasium were very tired and in need of an upgrade. The new gymnasium is now fully enclosed with air-conditioning and the pool and surrounds are completely retiled and the bathrooms refurbished with special ambulant access. Please accept my apology for the impact that this had on your stay as you had not been aware of the closure. Albeit we have endeavoured to communicate this message out to all channels, it is apparent that some had highlighted this better than others. If you would like to discuss your stay experience further please contact me. email: an… Steve, again my apology about the negative memory you have of your visit. I hope you will have the opportunity to revisit Novotel Melbourne on Collins when the pool will be back in service. Please do not hesitate to reach out to me at any time should I be able to assist. Sincerely, Anastasiya Guenov Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 24/12/2019 Confirmed reviews ALL

Lovely stay

Dear Selina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Franziska Guest Relations

Good

Customer review rating 4.3/5

Jackson T. Couples - 24/12/2019 Confirmed reviews ALL

Experience was good, just had trouble with the TV not picking up channels or not holding signal on the channels...

Dear Jackson Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short with Tv and reception. I hope we get the opportunity to see you again, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Franziska Guest Relations
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