Novotel Melbourne on Collins Hotel 4.5 stars

TripAdvisor rating 4.0/5 5,093 reviews
Novotel Melbourne on Collins
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+ 25 Services
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Room 1

Number of guests
Children's age

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  • I cannot take advantage of the Members' rate

Hotel extras

  • **Indoor pool and gym (closed for refurbishment until 18 Dec 2019 - subject to change )

  • 1 minute to trams, 5 to Flinders Street and Federation Square

  • WiFi, generous work space, iPad® dock, LCD TV

  • Lane Café & Bar open from 6am, nightly happy hour

  • All-day Café menu, modern Australian à la carte dinner

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000
melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Contact email

Check-in from 14h00

Check out up to 11h00

  • NATIONAL BUS COMPANY :   BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :   BUS402 FOOTSC IRVING STREET

  • WESTRANS :   BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :   TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By plane

    TULLAMARINE AIRPORT At 18.4km / 11.43 miles

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS :-37.815963, 144.964961

Our accommodations

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Spa Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Suite 1 King Bed and 2 Single Beds

  • Max. number of persons: 5
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

LANE RESTAURANT

Type of cuisine: International

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LANE BAR

Photo non contractuelle / Strictly non binding

For the perfect espresso, signature cocktails, a light meals and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 323

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

29,103 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,093 reviews

Winning Location

TripAdvisor rating 4.0/5

JasperM504 Friends getaway - 11/12/2019 TripAdvisor review

We have stayed here many times before due to the wonderfully central location and ease of access to all Melbourne has to offer. This time however we had major trouble with the TV and once we reported the problem it took way to long to respond and then the best they could do was to turn it off at the power point ! Not very satisfactory ! The location, restaurant, room service and sense of security will see us stay here again.

Another relaxinng stay at the Novotel on Collins

TripAdvisor rating 4.0/5

Ozout324 Business - 11/12/2019 TripAdvisor review

Check in and out always efficient. Lovely staff. Comfortable rooms and nice and quiet on the 14th floor. Always enjoy a leisurely breakfast and being an Accor member look forward to my complimentary drink. Was able to check in extra early which was a lovely bonus. Newspaper in the morning and a bottle of water are extra little perks. The Novotel on Collins feels very familiar as it is our number one choice when staying in Melbourne. A very central position with easy access to many great shops and restaurants. Always look forward to staying at this hotel.

Long business stay at hotel

TripAdvisor rating 4.0/5

petersQ4966EL Business - 09/12/2019 TripAdvisor review

All Staff where great. So freidly and willing to assist. I made some changes to my stay dates and it was not a problem at all. Central Location, nice food, bar Price was reasonable for where and what it is. I was upgraded to a larger room (Thank You) - Room was great. The guys down stairs where great. Loved staying there. Thank you.

Average

TripAdvisor rating 4.0/5

Roberto S Business - 08/12/2019 TripAdvisor review

Lift from street level is slow and busy. Breakfast is very average and very busy at times. Service at breakfast is not great. Gym not available because of refurb and alternative was not great. Dinner menu was good and bar staff friendly. Overall it was ok but not memorable.

Comfortable, great location, nice meal

Customer review rating 4.3/5

Anonymous Couples - 04/12/2019 Confirmed reviews ALL

Room was comfortable, although at times a little stuffy trying to adjust the aircon

Dear Kathy, Thank you for taking the time to post a review and I apologise that not everything was up to expectations. I am sorry about your negative room experience with the A/C and I want you to know that I will be following up with the Maintenance team that improvements are made. I am also delighted to hear that there were positive aspects about your stay and will be sure to send on the appropriate praise to my team. Again, thank you for taking the time to write in as we truly appreciate any feedback that gives us a chance to approve. Sincerely, Franziska Guest Relations

Had a great time

Customer review rating 4.3/5

Jmack T. Business - 04/12/2019 Confirmed reviews ALL

The Staff were OK and looked after us quite well

Dear JMACK T. Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Franziska Guest Relations
Customer review rating 4.3/5

Anonymous Business - 04/12/2019 Confirmed reviews ALL

The bathroom is a bit dark without enough lighting. The tea bags only have limited types. I ordered some non-caffeine tea bags from house keeping but not coming after almost hour waiting. Gym is on renovation, very unfortunate. Don't think I would like to come back again unless all have been addressed.

Dear Mr. Hua X., Thank you, for your time to offer constructive, helpful feedback. I very much appreciate your comments regarding your stay at our hotel. We certainly value your feedback and I will work with my team to rectify the issues you encountered during your stay. If you would like to discuss any of these issues in further detail, please contact me and accept my apology about the disappointment you felt as a result of your stay. email: an… Sincerely, Anastasiya Guenov Front Office Manager

Excellent standard in great location

Customer review rating 4.3/5

Gerard Families - 04/12/2019 Confirmed reviews ALL

Very good. Room was spotless with good bed and shower. Restaurant was very good both for breakfasts and for one evening meal. Bar was good too. Location very central to everything Melbourne has to offer - either in the CBD or by tram and train.

Dear Gerard, We are so delighted to read that we exceeded your expectations and thank you for the simple comment "excellent ". We can not wait for the next opportunity to see you and will always do everything in our power to ensure you feel at home. Sincerely, Franziska Guest Relations

Worst Accor Hotel I have ever stayed at

Customer review rating 4.3/5

James Couples - 04/12/2019 Confirmed reviews ALL

Very poor. Normally Novotel and Accor make the experience memorable this was memorable for all the wrong reasons though. Staff very poor.

Dear James, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. It is never acceptable when a guest feels our staff are anything less than helpful and accommodating. I will be addressing your feedback up with the team members in question to ensure they all understand how vital open communication and understanding are to our valued guests. If you would like to discuss your stay experience further so I can obtain more details please contact me. email: an… James, again my apology about the negative memory you have of your visit. I do hope I get the opportunity to speak with you. Sincerely, Anastasiya Guenov Front Office Manager

My hotel room and the facilities were ‘tired’ and in need of an upgrade

Customer review rating 4.3/5

Anonymous Business - 04/12/2019 Confirmed reviews ALL

I wanted to use the gym and it was not available, the nearby substitute option was not convenient to my needs. As I was going down in the elevator to check out, 2 young women entered the lift, one in a robe and the other in a ‘Spearmint Rhino’ large coat got in and their appearance and behaviour was not what I would expect in a Novotel. Hard for you to control that I know, but was just a poor finish to my stay in what I felt was a tired facility. On a positive note, the service from the front desk team was bright and energetic - excellent.

Dear Timothy, Thank you, for your time to offer constructive, helpful feedback. I very much appreciate your comments regarding your stay at our hotel. We certainly value your feedback and I will work with my team to rectify the issues you encountered whilst with us. If you would like to discuss any of these issues in further detail, please contact me and accept my apology about the disappointment you felt as a result of your stay. email: an… Thank you for also mentioning you appreciated the Front Desk teams energy and service, I will pass on your praise. The team hopes we can welcome you back in the future for a totally flawless time. Sincerely, Anastasiya Guenov Front Office Manager
Customer review rating 4.3/5

Tony S. Couples - 03/12/2019 Confirmed reviews ALL

great bed hard to write a review since did not stay long ,but room was great .the only fault which was not your fault was the late arrivals waking everybody up at 1;30am.

Dear Tony, Thank you for the positive feedback after visiting with us at Novotel on Collins. Our Team is glad you thoroughly enjoyed your sleep and we look forward to seeing you again and making you feel at home. Sincerely, Franziska Guest Relations

Overall very satisfied.

Customer review rating 4.3/5

Michelle B. Couples - 03/12/2019 Confirmed reviews ALL

Didn’t appreciate the valet play with my radio settings.

Dear Michelle, Thank you for your review. Whilst it delights me to read you were impressed with most aspects of your experience, I was concerned to read about the shortfall you noticed. Our porters have been trained to respect every guest's car, air conditioning, radio, personal belongings etc and I will reiterate with each team member the importance of doing so, please accept my apology. Hopefully, we can look forward to seeing you again on your future visits to Melbourne. Sincerely, Franziska Guest Relations

Maintain good Service quality and Customer engagement

Customer review rating 4.3/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Overall, the service was good. Front line and housekeeping staff were friendly. Except the bar counter service, the staff could have highlighted or have a sognboard stating that we have to self serve the drinks instead of keeping the customers standing at the bar counter.

Dear Chia M., We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback and I will share your comments with the team. We certainly value your feedback and I will work with my Food & Beverage team to rectify the issues you encountered during your stay. If you would like to discuss any of these issues in further detail, please contact me and accept my apology about the disappointment you felt as a result of our service. email: up… Hopefully, we can welcome you back in the future and you will notice the changes we made. Sincerely, Upul Perera Food & Beverage Manager

Disappointing for the cost

Customer review rating 4.3/5

Rachael Families - 03/12/2019 Confirmed reviews ALL

Check-in - room not ready at 3pm offered drink and was told someone would come over to get us when the room was ready - at 4pm I went back to ask if the room was ready, no one come over. Location great - room ok - bathroom - terrible water pressure that was variable hot and cold and impossible to get a constant temperature. Breakfast - no eggs, bacon or mushrooms - sat back down waited and went back again and there was still no hot food - buffet was low on many choices - staff could not keep up with the demand and therefore we left without having a full breakfast. Pool and gym closed- no discount, offered a 700m walk to use another hotels pool. Our issus is that when you pay over $700 for the room including breakfast that is not a budget rate - we stay in a 4.5-star hotels for reason and expect better than what we got - better service and better facilities. One redeeming feature - the bar staff were very polite and service in the bar area was good.

Dear Rachael, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. If I may please ask you to contact me via email: an… if you would like to discuss your stay experience further with me. Once again thank you for your comments and again my apology we did not live up to promises. Sincerely, Anastasiya Guenov

Quiet and relaxing.

Customer review rating 4.3/5

Dawn Couples - 03/12/2019 Confirmed reviews ALL

Great room. Quiet close to shopping and railway station. Perfect for me.

Dear Dawn, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

It was a nice Hotel, but too many delays

Customer review rating 4.3/5

Dean S. Families - 03/12/2019 Confirmed reviews ALL

The room was nice. It was my 50th Birthday and we checked in at 3. The Novotel was nice enough to bring a Bottle of Champagne, but I have left the room around 5 to go out for drinks and missed the experience as it arrived late. The check in was about 20 mins, too long, the breakfast we were asked to sit out in the lobby as the restaurant was full, and the wait at the lift to leave was about 15mins. Staff were nice, just some basic items you expect from a Hotel all took too long

Dear Dean, Thank you, for your time and insightful feedback. We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. While it is pleasing you mention your visit as nice, we fell short of promises we made, my sincere apology. We certainly value your feedback and I will work with my Food & Beverage team to rectify the issues you encountered during your stay. If you would like to discuss any of these issues in further detail, please contact me and accept my apology about the disappointment you felt as a result of our service. email: up… Hopefully, we can welcome you back in the future for a totally flawless time. Sincerely, Upul Perera Food & Beverage Manager

Friendly staff great location

Customer review rating 4.3/5

Paul O. Couples - 03/12/2019 Confirmed reviews ALL

Up to usual standard all staff very helpful

Dear Paul, Thank you , our team is delighted to know you had a great stay at our property, and that you enjoyed our fantastic, central location along with our facilities and the team's hospitality. Thank you for your review, we welcome you back anytime to the Novotel on Collins and making you feel at home. From the entire team, have a very happy Christmas time. Sincerely, Franziska Guest Relations

Convenient location

Customer review rating 4.3/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

Late arrival and early start - I didn't see much outside the room itself

Dear Elizabeth, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Franziska Guest Relations

Smooth, efficient and pleasant

Customer review rating 4.3/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

I enjoy going to the Novotel in Melbourne and Brisbane. It's comfortable and easy and very handy to everything I need to do. I just wish the remotes worked for the TV. In Melbourne after effort I managed to turn the TV on but it took for ever to change channels and volume and frankly this happens more often than not. I had almost the same experience in Brisbane this week

Dear Gary, Thank you for your lovely comments and for having chosen to stay with us. It is wonderful to know that you had been comfortable and that you found all our team here to be friendly. I will certainly ensure your kind words are shared with everyone. We are appreciative of your comments in relation to where we can improve our hotel and we take these on board. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Sincerely, Franziska Guest Relations

Nice hotel and great breakfast but the parking situation was an issue

Customer review rating 4.3/5

Royce Solo - 03/12/2019 Confirmed reviews ALL

I really enjoyed the room and breakfast was very nice. The only headache for me was the parking. As i hired a care, I had to make 2 illegal uturns to get to the hotel. Checkin was very confusing with the car and not knowing what to do. Plus i wasn't aware that i'd have to pay extra per day for parking. Most hotels have parking and driveways.

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