Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,513 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool & spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin located at our doorstep

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,513 reviews

Customer review rating 4.5/5

Christine T. Solo - Confirmed reviews ALL

I find the Novotel well located with everything available in the hotel if the weather is bad! Most of the time I was on this trip was cold and wet. The staff are always welcoming and helpful

Dear Christine, It was a pleasure to receive this great review. We are delighted to hear you enjoyed your stay at Novotel Melbourne on Collins. It’s lovely to know our central location provided convenience during the weather challenges you experienced. Our team takes great pride in offering warm and attentive service, so we’re thrilled this enhanced your visit. We also appreciate your kind words about the seamless booking process through our website. That said, we regret any oversight regarding your welcome drink entitlement as a Silver ALL loyalty member. Please know this benefit is available upon request, and we’ll ensure better communication during future stays. Finally, it was our pleasure to be your haven between exploring Melbourne’s vibrant Collins Street precinct. Our prime position near cultural landmarks makes us a favourite for both leisure and business travellers alike. We look forward to the pleasure of welcoming you back. Many thanks again, Andrew Maynard, General Manager

Customer review rating 4.5/5

Mohammed D. Business - Confirmed reviews ALL

My stays at the hotel have always been excellent, which is why I specifically requested to book with you again while travelling for work. The only frustrating part has been that Accor isn’t able to backdate my year of stays because I had to create a new Accor account. I understand this isn’t an issue caused by the hotel, but it would be great if Accor could support a loyal guest who is trying to use the program consistently.

Dear Mohammed, It was a pleasure to receive your kind feedback. It is wonderful to know that you consistently choose Novotel Melbourne on Collins for your business travels. We appreciate your loyalty and are delighted that our team continues to meet your expectations during each visit. That said, we understand your frustration regarding the loyalty programme challenges. While this matter sits outside our direct control, we’ve shared your feedback with our Accor partners to highlight the importance of supporting dedicated members like yourself. We hope our central Collins Street location provided convenient access to Melbourne’s business hubs during your stay. We look forward to seeing you again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 0.5/5

Sayeed D. Families - Confirmed reviews ALL

I will think twice about ever staying at novotel again after this experience, very disappointed

Dear Sayeed, Thank you for sharing your thoughts on your recent visit. We sincerely apologise that your stay did not meet the high standards we strive for. The delays you encountered during check-in are not reflective of our usual service, and we deeply regret the inconvenience caused. Your feedback regarding our reservations team’s communication has been noted, and we will review our processes to ensure such lapses do not recur. We hope you understand that Accor have strict processes around the rates that can be accessed, and our front office and reception staff are doing their best to follow these. We do regret that this impacted your stay so negatively, though we hope your mum enjoyed her stay for her birthday nonetheless. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.0/5

Brenton C. Couples - Confirmed reviews ALL

Accommodation and location was ideal. Some of the bar service was good.

Dear Brenton, Please accept our sincere thanks for this kind feedback. We’re delighted to hear you found our accommodation and location ideal for your stay as a couple. Your kind words about aspects of the bar service are also much appreciated. With our central Collins Street position, we’re perfectly placed for exploring Melbourne’s vibrant attractions, we trust this added convenience to your experience. We look forward to seeing you again. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.0/5

Peng-yu (. L. Business - Confirmed reviews ALL

It's a basic business hotel I understand but the elevator wait is just too long with only one elevator working

Dear Penny, Thank you very much for your feedback. We’re pleased to know our central location provided a convenient base during your business trip. That said, we sincerely regret that aspects of your experience fell short. Our team is currently working to upgrade all lifts, enhancing guest mobility across floors. We also acknowledge your remarks about connectivity issues and will review this to ensure smoother service. Nonetheless, it’s heartening that our proximity to Melbourne’s key attractions added value to your visit. We all hope to be able to welcome you again. Best wishes, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,484 reviews 9.4/10 Location
  • 3,295 reviews 5.6/10 Room
  • 3,041 reviews 7.8/10 Service
  • 94 reviews 2.3/10 WiFi
  • 1,438 reviews 5.4/10 Comfort
  • 1,312 reviews 2.7/10 Amenities
  • 1,145 reviews 5.3/10 Cleanliness
  • 841 reviews 7.6/10 Breakfast

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