Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.1/5 6,619 reviews

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Novotel Melbourne on Collins - Image 1
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  6,619 reviews

TripAdvisor Rating  4.1/5  5,308 reviews

Better than expected

TripAdvisor rating 4.0/5

364leannes TripAdvisor review

Booked for two nights for a visit to the city before Christmas. The day before we left I read some of the reviews so I was somewhat anxious on arriving at the hotel. I should not have worried though because everything was fine and I would certainly visit again. Checking in was quick with an extremely friendly staff member. We had arrived early and were given our room before check in time, which was great. All the staff we dealt with were friendly and welcoming. Lifts were efficient, no problems with wait time. The hotel is dated, mainly the hallways but the room was spacious and clean. The bed and pillows were very comfortable. Location is fabulous with a couple of arcades leading to Bourke Street, which was helpful for us given one day it was raining. Flinders Street station is also a quick walk, about seven minutes. Both days we ate breakfast and dinner at the hotel, service was good with lovely staff. The only negative was the cleanliness of the toilets near the bar. It was a very busy few days so it could be an idea for these facilities to be checked regularly.

Customer review rating 3.0/5

Joseph C. Families - Confirmed reviews ALL

Our stay was pleasant. We had an early morning evacuation of the hotel that wasn’t handled very well. Communication to customers was poor.

Customer review rating 2.5/5

Wie L. Families - Confirmed reviews ALL

+ Location close to central city + easy access to public transport + good customer service - room was not cleaned properly when we arrive - hallway has unpleasant smell - you need to transit at level 3 before you can exit or to you room. - It has 2 lifts and its not convenience when you need to carry luggages.

Dear Wie, Thank you for taking the time to share your feedback. We’re delighted to know you found our central location convenient for exploring Melbourne and appreciated the proximity to public transport options. Your kind words about our team’s service are greatly encouraging as we strive to create welcoming experiences. However, we sincerely apologise that certain aspects of your stay fell short of expectations. The concerns you’ve raised about housekeeping standards and facility navigation are being thoroughly reviewed with our operational teams. Regarding the lift access, we’re in the final planning stages for a comprehensive lift replacement programme scheduled to begin in 2026, which will significantly improve guest mobility. Nonetheless, it’s heartening to note that our staff’s attentiveness contributed positively to your visit. We remain ideally situated for discovering Melbourne’s highlights, whether you’re travelling for business or leisure with family. We do hope that you might consider visiting us again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Allan B. Couples - Confirmed reviews ALL

Love the location and the room upgrade

Dear Allan, Please accept our sincere thanks for this kind feedback. It’s wonderful to hear you had such a great stay with us. We’re delighted you appreciated the room upgrade and found our location ideal for your visit. It’s also lovely to know you enjoyed the welcoming touches like the drinks upon arrival. As a valued Gold member, your satisfaction is always our priority, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you for another pleasant stay. Best wishes, Andrew Maynard, General Manager

Customer review rating 1.5/5

Jarinya R. Business - Confirmed reviews ALL

Have always stayed here for my business trips using the same booking system through the same company - this was how I got my gold membership, and most of the time had to chase for my missing points after the trips. This time I was told that I’m not eligible for points as I booked through 3rd party (I’ve been booking this way all along, and stayed with Peppers one week prior and got points). I was given a room with no lights in the shower, which I had to ask to change, and have always been given the furthest room possible from the lifts in the past. I only found out that my membership did not register on the day of departure after asking about my complimentary drinks voucher to get my morning coffee. I was fortunate enough to have met a lady who’d given me a drink voucher and the complimentary gifts as a gold member but now my app had a red notes and restrictions I’m not allowed to claim for missing points for this stay. I was going to get the Explorer membership to maintain my gold status because I haven’t been travelling much this year but expect to travel at least monthly in 2026, but there is no point trying because the system at Novotel would not register my stay anyway.

Dear Jarinya, Thank you for this review about your recent stay. We sincerely regret that your recent experience fell short of the standards we strive to maintain. Your loyalty as a Gold member is highly valued, and we apologise for the challenges encountered with room allocation, recognition of membership benefits, and points accrual during your stay. We understand the importance of consistent service delivery and are reviewing your comments regarding third-party booking procedures with our loyalty programme team. While our usual practice is to honour eligible stays, we acknowledge the frustration caused by the unexpected restrictions applied to your account. Please know that our team remains available to discuss any unresolved matters directly through our customer service channels at h1… or +6…. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,529 reviews 9.4/10 Location
  • 3,377 reviews 5.8/10 Room
  • 3,141 reviews 7.8/10 Service
  • 94 reviews 3/10 WiFi
  • 1,477 reviews 5.3/10 Comfort
  • 1,164 reviews 5.5/10 Cleanliness
  • 1,163 reviews 3.1/10 Amenities
  • 867 reviews 7.8/10 Breakfast

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