Novotel Melbourne on Collins

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Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.3/5 97 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

Telephone +61 3 9667 5800

Fax +61 3 9667 5805

Contact email

  • NATIONAL BUS COMPANY:  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES:  BUS402 FOOTSC IRVING STREET

  • WESTRANS:  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS:  TRAM 19 COBUR SYDNEY ROAD

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 18.39km / 11.43 miles - Shuttle paying

  • By car

    EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    SOUTH EASTERN FREEWAY At 6km / 3.73 miles

  • By car

    TULLAMARINE FREEWAY At 3.5km / 2.17 miles

  • By car

    WESTGATE FREEWAY At 4km / 2.49 miles

  • By train

    FLINDERS STREET STATION At 1km / 0.63 miles

  • By train

    SPENCER STREET STATION At 1.5km / 0.94 miles

GPS:-37.815963, 144.964961

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our accommodation(s)

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed a nd tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

Our guest reviews

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  97 reviews

TripAdvisor Rating  4.0/5  5,160 reviews

Good location

Customer review rating 3.5/5

Rory Business - Confirmed reviews ALL

Reception desk and F&B desk all very polite and helpful. Laundry was quick and efficient. Room struggled a bit with cleanliness and I cleaned quite a few hairs that weren't mine from the desk area near the phone when I first checked into the room. F&B staff were overwhelmed at breakfast with the sheer number of guests. Needs more staff at busy times.

Great Location. Stayed many times

Customer review rating 4.0/5

Stuart H. Couples - Confirmed reviews ALL

Arrived Thursday night. My wife had hurt her knee the day before and Concierge parked car for us as we just wanted to get settled in the room. We told reception that after that one night we would self park and they said they would adjust the billing from valet park to self park. On final receipt we were charged full valet parking for the stay. A bit disappointing as I explained at check out and they said it had been adjusted. A bit disappointing. Apart from that meals and hospitality by all staff was exceptional. We chose not to get our room cleaned as it was only a short stay and staff were under enough pressure anyway and our room didn't need it anyway.

Good stay

Customer review rating 4.5/5

Jan B. Families - Confirmed reviews ALL

Good stay - lovely staff - nice room - only issue was that staying 6 nights I would have expected clean sheets mid stay. I change my sheets at home more often than every 6 nights!

Dear Jan, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

A room without a view

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

A room without a view - a quiet room overlooking the atrium

Dear James, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we re-open from the pandemic we are increasing our service, we are moving to a daily service of all rooms to meet customer feedback. Can i suggest that you make contact with Accor in Singapore with regards to your points being cancelled, this is the first time I am aware of this and as a company we have been holding over status and point through the pandemic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Definite drop in service in all aspects of the experiences

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Post covid experience very under whelming. Questioned why be a All member.

Dear Darryl, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently reviewing your comments around the check in speed, not getting your drink vouchers and request for an upgrade, all of which will assist us going forward to improve our services to our loyalty members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew

Overall, Poor Experience

Customer review rating 1.0/5

Matt Couples - Confirmed reviews ALL

I have stayed in quite a few Accor Hotels in Melbourne, and have to say this was the most disappointing. Firstly, upon arrival, there was a welcome note with 'Dear Jeremy,'. My name is Matt and the person staying was Oliver, so was the previous person Jeremy and the room not cleaned properly? The size of the TV compared to the layout of the room, didn't really make sense. The bed was a fair distance away from the TV, so you couldn't really relax and enjoy, and as the couch was on the side, didn't make for easy viewing. Plus, the couch in the room had no back support, making watching tv (or sitting for that matter), uncomfortable. This is also the first hotel where there is no housekeeping service unless you are staying more than 2 days. Whilst I am less concerned about the bed making and reusing towels, this non service even means that none of the glasses are cleaned, and the Nespresso Coffee Pods/Milk are refilled at any point. When I realised that we were to be left with dirty classes (upon our return late in the afternoon), I spoke with reception requesting a full clean set of glasses/coffee cups and a refill of the Nespresso pods whilst we enjoyed a couple of drinks at the bar. When we returned to the room, they only replaced the coffee mugs and instant coffee (not the glasses (both wine and drinking), small coffee cups or Nespresso Pods) and none of the dirty glasses were removed from the room. I again called reception, asking for a full set of replacement cups and Nespresso pods, and was offered that whilst I wait, they could bring me some detergent to wash them in the bathroom sink. Can I wash my own glasses? Of course I can. But I came to this hotel for a getaway and experience, none of which was met by this Hotel – especially at the $300+ per night for this room. Would I ever return to (or recommend to others) the Novotel on Collins in Melbourne. No.

Overnight Stay

Customer review rating 3.5/5

Shane Business - Confirmed reviews ALL

All was quite good with one disappointment noted was that there was no mini bar or any bottled water provided in the room and the usual Accor package including free drink was not provided.

Dear Shane, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mini Bars will be brought back into the hotel over the next few weeks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Great stay

Customer review rating 5.0/5

Rick Couples - Confirmed reviews ALL

Great two night stay, clean hotel, friendly staff and very nice room!

Dear Rick, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Always a great experience at Novotel on Collins, which is why I book it every time I visit Melbourne.

Dear Marija, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Great city stay

Customer review rating 4.5/5

Gurry Couples - Confirmed reviews ALL

Terrific team of employees, made us feel very welcome. Particular mention to the wonderful concierge team. Hotel is well positioned for shopping, dining and theatres.

Dear Karen, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Overall good stay

Customer review rating 4.0/5

Nathan Business - Confirmed reviews ALL

Good location and while a bit old, still good amenities.

Dear Nathan, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Great location, breakfast was fantastic

Customer review rating 5.0/5

Narelle Families - Confirmed reviews ALL

Online check in made for easy arrival. Such a good location, staff were lovely and my adult children thought the breakfast included in our deal was fantastic.

Dear Narelle, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Central Location - Fine

Customer review rating 3.5/5

Mark Business - Confirmed reviews ALL

Novotel is well located in the middle of Collins Street. The vibe of the city and the hotel were very quiet and seemed to be still recovering post pandemic. Few staff available at the check-in counters and bar showed that there were few travellers to support.

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Good stay again

Customer review rating 4.0/5

Brian Couples - Confirmed reviews ALL

We enjoy staying at the Novotel Collins Street as it is well located & staff are helpful courteous & friendly. Accommodation was very good & clean.

Dear Brian, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew

Convenient location

TripAdvisor rating 3.0/5

smooch4u TripAdvisor review

Room was fine, convenient location for us to get around Melbourne, the rooms were cleaned once every 3 days, the staff at reception were helpful, enough room for families, and reasonable price for a family trip to Melbourne

Dear smooch4u, Thank you for taking the time to review you recent stay at Novotel Melbourne on Collins. We hope to welcome you back to Melbourne soon. Warm Regards, Scott McConnell Commercial Director

Perfect vacation - centrally located to feel the true essence of Melbourne

TripAdvisor rating 5.0/5

debb174 TripAdvisor review

Cant have asked more - staying for 4 nights- The staff at the hotel really know how to pamper and feel home away from home. It all started when we meet Julian (The valet)- He is joy of sunshine. Every time we meet him he took us to new journey of things to do. He and concierge team are true ambassador of culturally diverse city. Mark and FO team made our check-in and checkout seamless. Ema, Mintri and breakfast staff were so courteous.

Dear denn174, We are thrilled to hear that you had a wonderful stay at Novotel Melbourne on Collins! Thank you for the special acknowledgement of Julian and Mark. It means so much when they hear feedback such as yours. We very much look forward to welcoming you back to Melbourne soon. Kind Regards, Andrew Maynard General Manager

Great Location

TripAdvisor rating 5.0/5

Explorer231393 TripAdvisor review

A very comfortable hotel in a great location. Staff are friendly, helpful and professional The hotel is close to the laneway coffee scene and plenty of choice for casual dining. Tram stop a few metres from the door for free travel in the CBD.

Thank you Explorer231393, for the 5 out of 5-star review. Hopefully, you will visit again as there is much to do and see in Melbourne. Sincerely, Karen Taylor General Manager Novotel on Collins

comfortable stay, great location

TripAdvisor rating 4.0/5

kazk61 TripAdvisor review

rooms comfortable, staff friendly and helpful. Only gripe was that having paid for full buffet breakfast, which is not cheap, they wanted to charge for second cups of barista coffee. I thought this was a bit mean, and on discussion the manager relented. Still- a let down in an otherwise good hotel

Novotel downtown

TripAdvisor rating 4.0/5

Bruce S TripAdvisor review

Great location In the middle of everything Overpriced mini bar Friendly staff Good WiFi ,strong signal Interesting breakfast with fresh honeycomb offerings. Helpful concierge. Good sized room, with a nice shower.

Dear Bruce S, thank you for your recent visit. Delighted you stayed with us. Hope to see you again. Sincerely, Karen Taylor General Manager Novotle on Collins Team

Great Location

TripAdvisor rating 3.0/5

frankswanberg TripAdvisor review

This hotel is in a great location but the rooms are getting a bit tired. Good to see the gym has been revamped though. Staff are very friendly and eager to assist. Breakfast is fairly ordinary - could od better with this.

Dear frankswanberg, Thank you for providing feedback. Pleasing to know you liked our friendly hospitality, my team is proud of this. We strive on comments to be better and will review the breakfast variety . Hope to see you in the future so you will notice the added choices. Sincerely, Karen Taylor General Manager

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