Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,622 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin right at our doorstep.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,622 reviews

Customer review rating 5.0/5

Paula S. Couples - Confirmed reviews ALL

Always enjoy our time there ,friendly & very helpful staff

Dear Paula, We appreciate your thoughtful review. We’re delighted you chose Novotel Melbourne on Collins for your stay in the heart of the city. Your kind words about our team’s welcoming approach mean a great deal, as we strive to make every guest feel valued from arrival to departure. It’s fantastic to hear our Accor ALL app made planning your visit seamless. We’re committed to providing accessible options for all travellers, whether exploring solo, as a couple or with family. Our central location near Collins Street’s vibrant attractions remains a highlight we’re proud to share. We look forward to the pleasure of welcoming you back. Many thanks again, Andrew Maynard, General Manager

Customer review rating 3.5/5

Tracy S. Friends - Confirmed reviews ALL

Some staff great. Older hotel. 2 lifts out of three out. Not happy that a staff member walked into my room without knocking afternoon .

Dear Tracy, We really appreciate your feedback. We are delighted that our team members contributed positively to your experience and that your loyalty as a Gold member remains valued. It is equally rewarding to hear that aspects of your stay met our high standards. We sincerely apologise that some elements did not meet your expectations. Please be assured that your comments regarding the lifts and room access have been addressed with our team to prevent future occurrences. We are currently in the process of upgrading our lift system in 2026 to enhance guest convenience. Nonetheless, we are pleased that you found our loyalty program worthy of recommendation. Your continued support inspires us to maintain the quality that Accor members expect. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Mark S. Couples - Confirmed reviews ALL

Good location - a pity the room service on the floor outside the rooms were not collected for 2 days and started to not an aroma

Dear Mark, Thank you for taking the time to share your thoughts with us. We are delighted to hear you appreciated our central location on Collins Street, offering easy access to Melbourne’s vibrant attractions. However, we sincerely regret that certain aspects of your stay fell short of your expectations. We are pleased to let you know we have an exciting refurbishment planned to begin later this year, which will include enhancing guest room bathrooms. Regarding room service trays left outside, this is certainly not reflective of our usual standards and we apologise. Nonetheless, we are pleased that your overall experience was positive, and we value your continued loyalty as a Gold ALL Accor member. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Elaine K. Couples - Confirmed reviews ALL

From reception on arrival and checking in was good, nice friendly staff, room was comfortable have stayed here before and happy to return again when in Melbourne.

Dear Elaine, We appreciate your kind review. We are delighted to hear your stay with us was so enjoyable. It’s wonderful that our reception team made a great first impression and that you found your room comfortable. We also appreciate your loyalty and your preference for booking by phone, we always aim to provide a personal touch. Our central Collins Street location puts Melbourne’s best attractions right on your doorstep, perfect for your next visit. We look forward to the pleasure of welcoming you back. Many thanks again, Andrew Maynard, General Manager

Customer review rating 1.5/5

Susan B. Couples - Confirmed reviews ALL

I have stayed at the Novotel many times without incidence, but this stay was disappointing, I stayed overnight on March 18th, 2026 in Rm 1125. Firstly we were woken around 4 am with a wake up phone call, secondly there was no hairdryer in room, so I rang reception to ask for one, after waiting over 1/2 hr, and missing our planned breakfast time frame, i went searching for housekeeping, who gave me one from another room. As I said, it was then too late for breakfast , so we never attended, but I was still charged $58, even though we didn't attend breakfast( check daily register for confirmation)

Dear Susan, Thank you for sharing your opinion about your time at our hotel. We are truly sorry to hear that your recent stay did not meet your expectations. As a valued Gold member of our loyalty programme, we regret that we fell short in providing the experience you deserve. Our team is committed to addressing your concerns and ensuring such lapses are not repeated. Please contact me directly via email should you wish to discuss the breakfast charge. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,544 reviews 9.4/10 Location
  • 3,382 reviews 5.7/10 Room
  • 3,109 reviews 7.8/10 Service
  • 92 reviews 2.9/10 WiFi
  • 1,484 reviews 5.3/10 Comfort
  • 1,279 reviews 2.8/10 Amenities
  • 1,176 reviews 5.5/10 Cleanliness
  • 875 reviews 7.6/10 Breakfast

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