Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 6,957 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • Refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  6,957 reviews

TripAdvisor Rating  4.0/5  5,263 reviews

Valet parking was great. Great location

Customer review rating 4.5/5

Natalie Couples - Confirmed reviews ALL

Busy time if year, staff were friendly. Room service was quick. Great atmosphere, table tennis table was a nice touch

Dear Natalie, We would like to thank you for this review about your recent experience in our hotel. It is very rewarding to learn that we provided you with the perfect stay and we are glad our location was ideal for your time here. We also appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Good stay

Customer review rating 4.0/5

Raul O. Families - Confirmed reviews ALL

Hotel was very clean and service was efficient.

Dear Raul, Thank you for taking the time to share your review. We are delighted that you appreciated the cleanliness and efficiency of the service at our Novotel Melbourne on Collins, which our staff takes great pride in maintaining to the highest standards. However, we note your desire for a wider selection in our breakfast offerings. We aim to cater to a variety of tastes and will take your suggestion into consideration to enhance our buffet. Regarding the bathroom amenities, we understand the convenience of having items such as toothbrushes and toothpaste readily available, and we will review this aspect of our guest experience. Finally, it is wonderful to know that your overall stay was satisfactory. We continuously strive to provide a comfortable and welcoming atmosphere for all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 0.5/5

Alex C. Couples - Confirmed reviews ALL

Terrible experience. Booked for our wedding anniversary. No champagne on arrival as ordered - when questions I was told it would be delivered with 15 minutes. Never arrived. When I asked for a refund on departure was told a manager would have to approve. I have stayed at the hotel many times and I am unlikely to stay again given the experience. .

Dear Alex, Thank you for taking the time to share your feedback. We are sorry to hear about the issues regarding the special arrangements for your wedding anniversary and the subsequent service you received. It is our intention to provide memorable experiences, especially for such significant occasions, and it appears we fell short in this instance. Additionally, we understand the importance of maintaining impeccable standards of cleanliness and regret that we did not meet your expectations in this area. Moreover, your comments on the overall service during your arrival and departure have been noted and we acknowledge the impact this had on your experience with us. We want to assure you that we value your loyalty as a Classic member of the ALL – Accor Live Limitless program and an Accor Vacation Club member. We are taking your feedback seriously and are committed to addressing these concerns with our team to enhance our service delivery. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrew Maynard, General Manager

No shower gel in bathroom it’s completely empty no first aid kit

Customer review rating 0.5/5

Chandni Couples - Confirmed reviews ALL

No proper first aid kit had a injury on foot need first aid kit receptionist bring that but in that kit no anticiptic cream, no dressing pads when I asked for any anticaptic cream so I can do the first aid because injury was on foot receptionist said chemist warehouse is next to hotel go and buy from there that was completely dissatisfied answer being a big brand if someone injured this was the service you guys delivered.???? Looking forward to hear from you

Dear Chandni, Thank you for your feedback, We are sorry to hear about the issues you encountered during your stay. We understand how important it is to have essential amenities like shower gel readily available, and we apologize for any inconvenience caused by this oversight. Our guests' comfort and well-being are our top priorities, and we regret that we fell short of our standards in this instance. We also acknowledge the importance of having a fully equipped first aid kit for emergencies. It is saddening to hear that the provision was not up to expectations and we truly apologize for any distress this may have caused. We will review our first aid supplies to ensure they are complete and readily available for any future needs. Furthermore, we apologize for any confusion regarding the parking information. We strive to provide clear and concise instructions to enhance our guests' convenience and are sorry this was not effectively communicated to you. Lastly, we value the service provided by our staff and regret that you did not receive the assistance you expected. We take your feedback seriously and will address these points with our team to ensure we uphold the service standard Novotel Melbourne on Collins is known for. We hope to have the pleasure of welcoming you back for an improved experience next time. Best wishes, Andrew Maynard, General Manager

Brilliant

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Was a great stay from start to finish with the staff and room and all facilities fabulous

Dear Lance, Thank you for sharing your experience. We are delighted to hear that you appreciated our front desk service upon your arrival and found the room to be clean and well-equipped. Our team strives to provide a welcoming and comfortable stay for all our guests. We are glad that you had a good stay with us and we look forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,676 reviews 9.2/10 Location
  • 3,526 reviews 6/10 Room
  • 3,325 reviews 8/10 Service
  • 87 reviews 3.1/10 WiFi
  • 1,504 reviews 5.6/10 Comfort
  • 1,209 reviews 6.2/10 Cleanliness
  • 964 reviews 7.9/10 Breakfast

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