Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 6,472 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • Refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  6,472 reviews

TripAdvisor Rating  4.0/5  5,254 reviews

Overall it was good

Customer review rating 3.0/5

Dj Business - Confirmed reviews ALL

The hotel was good but unfortunately does two of my hotel pet hates.. king beds shouldn’t be two single beds pushed together and bedding shouldn’t include a raw doona placed between two sheets.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found your overall experience at Novotel Melbourne on Collins to be good, and we appreciate your positive recognition of our efforts to provide a comfortable and enjoyable stay. We are sorry to hear that the bed comfort did not meet your expectations. Our aim is to provide restful sleep with high-quality bedding, and we regret that we did not achieve this for you. Additionally, we understand that your preference does not align with our current bedding arrangement, which includes a duvet placed between two sheets for hygiene and comfort. Your comments are valuable to us and give us insight into our guests' preferences. We hope you were able to appreciate the prime location of our hotel in Melbourne's bustling CBD, with easy access to local attractions and public transport. We hope we will have the opportunity to see you again in the future. Best regards, Andrew Maynard, General Manager

Excellent stay

Customer review rating 5.0/5

Fiona A. Couples - Confirmed reviews ALL

We were delighted with our time at Novotel on Collins. Excellent friendly service. A. very good buffet breakfast. delicious food in the restaurant.

Dear Fiona, Thank you very much for your kind review. It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. It would be A. pleasure to welcome you back. Best wishes, Andrew Maynard, General Manager

Well located

Customer review rating 5.0/5

Marie P. Solo - Confirmed reviews ALL

All good. I thought you could make your breakfast room more friendly. How about some greenery or something.

Dear Marie, We would like to thank you for this review about your recent experience in our hotel. It is heartening to hear that your stay with us at Novotel Melbourne on Collins was enjoyable. We are pleased that you found our hotel's location to your liking, perfectly situated in the heart of Melbourne's CBD and offering convenient access to local attractions, shopping, and public transport. Your suggestion regarding the addition of greenery to enhance the ambiance of our breakfast room has been noted. We continuously strive to create a welcoming and pleasant atmosphere for all our dining guests, and your feedback is invaluable in this endeavor. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Staff amazing

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

From the moment I walked through the door I was greeted with a good evening and a smile. We had small chit chat and the person who checked me was happy, positive and you felt they were happy to see you. Aldo offered me to join ACCor program.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are absolutely thrilled to learn that your interaction with our staff was welcoming and cheerful, setting a positive tone from the moment you arrived at Novotel Melbourne on Collins. It is wonderful that you took the time to recognize the friendly atmosphere our team strives to create for every guest. We pride ourselves on delivering a high level of service, and it is heartening to hear that we were able to make you feel valued during your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Andrew Maynard, General Manager

Poor guest service

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Rude reception staff. Requested for phone charger, advised they don’t have anyone to send in room so need to come down at reception not collect. Requested for dental kit as there was none in bathroom, waited for almost an hour and multiple phone calls before someone bought it Very unpleasant experience I don’t think I will stay here again

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that your recent stay at Novotel Melbourne on Collins did not align with the high standards we strive to uphold. We understand how important a prompt and courteous service is, and we regret the inconvenience you faced regarding the delay in receiving the amenities you requested. We recognize that every moment of our guest's experience is important and are taking your comments on the waiting time after arrival and during service requests seriously. We are committed to ensuring efficient and friendly service, and it appears we fell short in this instance. Furthermore, we acknowledge your concerns about the condition and cleanliness of your room. We pride ourselves on our thorough housekeeping protocols, and we are disappointed to hear that we did not meet your expectations on this occasion. Moreover, we understand accessibility and a seamless internet connection are crucial for an enjoyable stay. We regret any difficulties you encountered and will review these aspects closely. Finally, we are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure our usual high standards going forward. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,564 reviews 9.2/10 Location
  • 3,379 reviews 6.3/10 Room
  • 3,156 reviews 7.8/10 Service
  • 79 reviews 4.1/10 WiFi
  • 1,156 reviews 6.1/10 Cleanliness
  • 926 reviews 8.2/10 Breakfast
  • 710 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.