Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 3.9/5 6,142 reviews

Best price
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Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Our lift replacement project is underway with 2 of 5 lifts available for use.

  • Located in the heart of Melbourne on Collins Street

  • Lane Bar & Grill open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool and spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

The standard twin room offers two single beds. This comfortable contemporary room is the ideal option in the heart of Melbourne. The soft feather duvets and pillow menu guarantee a perfect night s sleep. Enjoy the views of the atrium.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Enjoy a king bed in this stylish room in the heart of Melbourne. Designed for natural and comfortable living, this room offers views of the atrium or the city.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Featuring two double beds, this stylish deluxe room is ideal for up to four people. The bathroom offers a bathtub with overhead shower, and Novotel Fairtrade amenities.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Designed for comfort this room features a king bed with room on either side of the bed to transfer from a wheelchair, an expansive bathroom accessible via a large sliding door offering lever taps, wheel-in shower with grab rails and flip-down seat.

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Spa Room 1 King Bed

Photo out of - Deluxe Spa Room 1 King Bed

This 35sqm stylishly designed deluxe spa room offers a comfortable king bed with a spacious bathroom that features a spa bath and large walk-in shower. Relax on the chaise lounge in the comfort of your room.

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Family Suite 1 King Bed and 2 Single Beds

Photo out of - Family Suite 1 King Bed and 2 Single Beds

Designed for families, this 49sqm Suite features an open-plan master bedroom with a king bed, a chaise longue and a dining table set. The second room offers two single beds. Stay connected with free WIFI and enjoy Nespresso coffee in your room.

Max. number of persons
5
Area
From 49 m² / 527 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 380 rooms
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

8 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Play area

Well-being

Heated Pool

  • Covered
  • On site

Fitness Centre

  • On site

Sports and leisure

Bodybuilding equipment/Gym Additional charge

  • On site

Bodybuilding equipment/Gym

  • Nearby
  • Near the property
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.2 ft

  • Parking pricing: 39.43 € 64 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Self Parking - $42 per day

Additional charge

32 Manchester Lane, 3000 Melbourne

Parking information

  • Near the property
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 25.88 € 42 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking

LANE BAR & GRILL

Photo out of - LANE BAR & GRILL

Lane Bar & Grill is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Cooking style
International
Capacity
150
Accessibility
Accessible service
270 Collins Street, 3000 Melbourne, Australia
Telephone +61 3 9667 5800
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Lane Bar & Grill is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Feast on a full buffet breakfast or select from our sumptuous a la carte breakfast menu available daily at Lane Bar & Grill located on Level 3 and overlooking Collins Street. Weekdays 6:30am - 10:00am Weekends & Public Holidays 7:00am - 11:00am

Take advantage of our heated indoor swimming pool and jacuzzi. Located on Level 7 next to our InBalance fitness centre.

Novotel Melbourne on Collins provides a fully equipped fitness centre located on Level 7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  6,142 reviews

Customer review rating 5.0/5

Thomas P. Friends - Confirmed reviews ALL

Dear Thomas, We appreciate your candid feedback; thank you. We are delighted that our team’s friendliness and professionalism left such a positive impression on you. It is also wonderful to know you found the hotel wonderfully clean throughout your stay. That said, we are sorry the décor felt tired to you during your visit. An exciting refurbishment is planned for 2027, and we are confident this will bring a fresh new look to the hotel. We also regret that your experience at the Front Bar did not fully meet your expectations, and we have noted your feedback. Nonetheless, we are so pleased that our central Collins Street location worked well for your trip with friends. Our team is always here to make every stay a memorable one. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.5/5

Fiona B. Families - Confirmed reviews ALL

Dear Fiona, Thank you for taking the time to review your recent experience. We are pleased that you chose Novotel Melbourne on Collins for your family trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We apologise for the inconvenience you faced with the lifts, and we understand your frustration. Our team is in the process of replacing all lifts in 2026 to provide a smoother experience, and we appreciate your patience during this time. We also regret that the ongoing works were not communicated to you at the time of booking, and we acknowledge how disappointing that must have been. Nonetheless, we hope you were able to enjoy our central location on Collins Street, ideal for exploring Melbourne’s shopping and attractions with your family. We all hope to welcome you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Rosalyn F. Families - Confirmed reviews ALL

Dear Rosalyn, Thank you for taking the time to share your thoughts. We are delighted that you found our hotel well located and that our staff made such a nice impression on you and your family. Our team takes real pride in offering warm, attentive service, so it means a lot to hear that you enjoyed your time with us. The entire team looks forward to seeing you again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Frances C. Families - Confirmed reviews ALL

Dear Guest, Thank you for writing a review. We are delighted that your booking through the Accor ALL App was smooth and efficient, and that our team members outstanding service continues to bring you back to our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The difficulties you experienced with the online connection are not reflective of the standard we aim to provide, and we regret the disturbance caused by other guests nearby. We also note your thoughts on the décor, and an exciting refurbishment is planned for 2027. Your feedback regarding the welcome amenity has been taken into consideration, as has your observation about elite tier recognition. Nonetheless, it is a pleasure to know that your welcome drink met your expectations and that you enjoyed your time at Lane Bar. We hope to welcome you back soon. Best wishes, General Manager

Customer review rating 5.0/5

Stella D. Couples - Confirmed reviews ALL

Dear Guest, Many thanks for your valuable feedback. We are thrilled that you found our location perfect and our staff fabulous. Our team takes great pride in creating memorable stays, especially during such a special event, and it means a lot that your four nights with us were brilliant. That said, we are sorry that your room was serviced only once during your stay. Our housekeeping team provides daily service, and we regret that this did not happen as it should have. We also note your comment about the internet speed and appreciate you bringing it to our attention. Nonetheless, we are delighted that your Gold loyalty perks exceeded your expectations. The room upgrade, welcome drink, and welcome amenity are small ways we like to say thank you for your loyalty. It is wonderful that you enjoyed the risotto at Lane Restaurant, giving it 11 out of 10, and that the hotel bar also left a lasting impression. We look forward to welcoming you for another pleasant holiday. Best wishes, General Manager

Dear Thomas, We appreciate your candid feedback; thank you. We are delighted that our team’s friendliness and professionalism left such a positive impression on you. It is also wonderful to know you found the hotel wonderfully clean throughout your stay. That said, we are sorry the décor felt tired to you during your visit. An exciting refurbishment is planned for 2027, and we are confident this will bring a fresh new look to the hotel. We also regret that your experience at the Front Bar did not fully meet your expectations, and we have noted your feedback. Nonetheless, we are so pleased that our central Collins Street location worked well for your trip with friends. Our team is always here to make every stay a memorable one. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 3.5/5

Fiona B. Families - Confirmed reviews ALL

The elevators were just a total pain. I asked to use stairwell. Told no , staff only . I understand renovations were in progress but Didn't know that when I booked .

Dear Fiona, Thank you for taking the time to review your recent experience. We are pleased that you chose Novotel Melbourne on Collins for your family trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We apologise for the inconvenience you faced with the lifts, and we understand your frustration. Our team is in the process of replacing all lifts in 2026 to provide a smoother experience, and we appreciate your patience during this time. We also regret that the ongoing works were not communicated to you at the time of booking, and we acknowledge how disappointing that must have been. Nonetheless, we hope you were able to enjoy our central location on Collins Street, ideal for exploring Melbourne’s shopping and attractions with your family. We all hope to welcome you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Rosalyn F. Families - Confirmed reviews ALL

as above

Dear Rosalyn, Thank you for taking the time to share your thoughts. We are delighted that you found our hotel well located and that our staff made such a nice impression on you and your family. Our team takes real pride in offering warm, attentive service, so it means a lot to hear that you enjoyed your time with us. The entire team looks forward to seeing you again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Frances C. Families - Confirmed reviews ALL

Internet kept falling out We had very noisy people next to us

Dear Guest, Thank you for writing a review. We are delighted that your booking through the Accor ALL App was smooth and efficient, and that our team members outstanding service continues to bring you back to our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The difficulties you experienced with the online connection are not reflective of the standard we aim to provide, and we regret the disturbance caused by other guests nearby. We also note your thoughts on the décor, and an exciting refurbishment is planned for 2027. Your feedback regarding the welcome amenity has been taken into consideration, as has your observation about elite tier recognition. Nonetheless, it is a pleasure to know that your welcome drink met your expectations and that you enjoyed your time at Lane Bar. We hope to welcome you back soon. Best wishes, General Manager

Customer review rating 5.0/5

Stella D. Couples - Confirmed reviews ALL

Couldn’t have wished for more for Melbourne Cup stay. Brilliant!

Dear Guest, Many thanks for your valuable feedback. We are thrilled that you found our location perfect and our staff fabulous. Our team takes great pride in creating memorable stays, especially during such a special event, and it means a lot that your four nights with us were brilliant. That said, we are sorry that your room was serviced only once during your stay. Our housekeeping team provides daily service, and we regret that this did not happen as it should have. We also note your comment about the internet speed and appreciate you bringing it to our attention. Nonetheless, we are delighted that your Gold loyalty perks exceeded your expectations. The room upgrade, welcome drink, and welcome amenity are small ways we like to say thank you for your loyalty. It is wonderful that you enjoyed the risotto at Lane Restaurant, giving it 11 out of 10, and that the hotel bar also left a lasting impression. We look forward to welcoming you for another pleasant holiday. Best wishes, General Manager

Customer review rating 2.0/5

Ali C. Families - Confirmed reviews ALL

Lifts were out of service. Only one functional lift which took up to 10 min to use most days Spa was not heated. Rooms were not cleaned every day Had to approach reception in regards to issues,constantly And when cleaner came in she still only cleaned a small area. Breakfast/took 35 min waiting on one omelette to be cooked ! Shower had mould build up in it.

Dear Guest, Thank you for your honest feedback. It is wonderful to hear that our Concierge team made a great impression during your visit, and we are glad their warm welcome stood out to you. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your suite should have received the daily attention it deserves, and we regret that the cleanliness fell short. The wait you experienced at breakfast is far from the standard we aim for, and we are equally sorry for the difficulties with the lift availability. Please know that we are in the process of replacing all lifts this year to improve the experience for our guests. We also acknowledge your comments about the spa temperature and the taxi arrangements, and our team is always on hand to assist with any concerns during your stay. Our central position on Collins Street places Melbourne’s finest shopping, dining, and attractions right at your doorstep. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Chris N. Families - Confirmed reviews ALL

The room, staff and check in experience were all excellent. However, the hotel was the official partner hotel for the event I attended (the Celestial Events Ball) and on the weekend of the event they had one out of three elevators operating from reception to the rooms and one out of two elevators operating from ground level to reception. The others were being renovated I believe, which lead to massive wait times for the elevators while people who were staying at the hotel for the event were trying to enter and exit.

Dear Chris, Thank you for sharing such a valuable review. We are delighted that your room, our team, and the check-in process all left such a positive impression on you. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The disruption to the lift service was due to our ongoing replacement programme planned across 2026, and we understand how frustrating the extended waits must have been during a busy event weekend. We also regret that your ALL membership was not acknowledged on this occasion, and we recognise how important that recognition is. Thank you again. We look forward to welcoming you back soon. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Alanna M. Friends - Confirmed reviews ALL

Great location . Rooms were quiet. Beds comfortable

Dear Guest, Many thanks for sharing your review. We are delighted that you found our location on Collins Street so convenient for your trip with friends. It is wonderful to know you enjoyed a quiet stay and that our beds provided the comfort you needed for a restful sleep. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

Customer review rating 3.0/5

Linda B. Friends - Confirmed reviews ALL

Very comfortable place to stay, convenient clean and helpful staff.

Dear Linda, Thank you for taking the time to provide your valued comments. We are delighted that you found your stay so comfortable and that our team made you feel well looked after. It is also pleasing to hear that the cleanliness of your room contributed positively to your visit. However, we regret that your overall experience did not fully meet your expectations. We value your impressions and will reflect on how we can make every stay feel truly satisfying. Nonetheless, we are glad that our central location on Collins Street proved so convenient for your trip with friends, placing you right in the heart of Melbourne’s shopping and attractions. We look forward to welcoming you back for an improved experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 1.0/5

Alison W. Couples - Confirmed reviews ALL

On arriving there was one lift which meant that it took ages to get to the room. The breakfast was ok if you wanted cold items, but even then they were frequently out of juice, bowls, glasses and the fruit compote was often just juice and no fruit. The coffee machine was often empty. Staff appeared disinterested and you had to hunt for cutlery if you weren’t first down. Overall, although it’s very central, it’s a poor experience in terms of the lifts and breakfast.

Dear Alison, We appreciate your review and the opportunity to address your feedback. We are pleased that you found our hotel to be centrally located on Collins Street, placing you right in the heart of Melbourne’s shopping and entertainment district. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your frustration regarding the lift service, and we are in the process of replacing all lifts in 2026 to enhance your experience. We also regret that your breakfast experience fell short of the standards we strive to provide, and your comments about replenishment and the availability of hot items have been noted. Our team is always on hand to assist with any shortfalls, and we are disappointed that their attentiveness did not reflect this during your visit. The difficulties you encountered with the WiFi connection are unusual, and we apologise for the inconvenience this caused. Nonetheless, we are glad that our prime position allowed you to enjoy the convenience of being so close to Melbourne’s finest attractions. We hope we can provide you with an improved stay in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Elisa T. Families - Confirmed reviews ALL

We loved the location and the room was clean and well maintained. Pool was great and buffet breakfast was great quality. Loved our stay - would return.

Dear Elisa, It was a pleasure to receive this great review. We are so pleased that our central Collins Street location made your family stay so enjoyable. We are glad you found your room clean and well maintained, and it is wonderful that you made the most of our indoor heated pool. Our chef will be delighted to hear that his omelettes were a highlight of your mornings, and we are happy the buffet breakfast hit the mark for your family. We look forward to the pleasure of welcoming you back. Many thanks again, Andrew Maynard, General Manager

Customer review rating 4.0/5

Lynn H. Couples - Confirmed reviews ALL

Room was comfortable and staff were pleasant and accommodating. Bar area was a little tired, furniture worn. A cup of tea ordered at bar took a long time to come and only after I enquired if it had been forgotten about. Only one lift working which made it difficult getting cases to reception on time for coach taking us to airport.

Dear Lynn, Thank you for writing a review. We are delighted that you found your room comfortable and that our team made you feel welcome throughout your stay. It is especially lovely to hear that your room attendant stood out for her warm and accommodating manner, and we will be sure to share your kind words with her. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. An exciting refurbishment is planned for 2027, which will refresh our bar and lounge areas. We also regret that your tea took longer than it should have, and we appreciate you bringing this to our attention so we can follow up with the team. We apologise for the inconvenience regarding the lifts, as we are in the process of replacing all lifts in 2026 to enhance your experience. Nonetheless, we are glad that our staff left such a positive impression and that the little touches from our housekeeping team made your visit more enjoyable. We hope to welcome you back in the future and wish you all the best. Safe travels! Andrew Maynard, General Manager

Customer review rating 4.0/5

Anthony T. H. Couples - Confirmed reviews ALL

I asked for a late check out and was told I would only be charged $40 to check out at 2:00pm as a special bonus. I was charged $60 no real big deal but still not great

Dear Anthony T., We are pleased that your room met your expectations and that your overall experience was a positive one. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the fault with the bedside reading light, our maintenance team is always on hand to resolve these matters promptly. We also apologise for the confusion regarding the late check-out charge. We are sorry the amount applied was not what you were advised. Nonetheless, we are glad you enjoyed your time with us as a couple and found the accommodation comfortable. Our central location on Collins Street also puts the best of Melbourne at your doorstep. It would be our pleasure to have you return in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Lanie L. Couples - Confirmed reviews ALL

Had a lovely and comfortable stay! Upon check-in, the Front Office staff were very friendly, welcoming and helpful, making the arrival experience pleasant. The hotel is conveniently located, making it easy to explore Melbourne CBD and nearby attractions. Overall, a comfortable stay and a great location. Would definitely consider coming back again!

Dear Lanie, Thank you for your positive feedback. We are delighted that you had such a comfortable stay with us and that our front office team made you feel so welcome upon arrival. It is wonderful to hear that their friendly and helpful approach set the tone for a pleasant visit. Our hotel sits right in the heart of Melbourne CBD, so we are glad you found it easy to explore the city and its nearby attractions. We hope you discovered some hidden gems along Collins Street during your time with us. We look forward to welcoming you back for another excellent experience with us. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Llyly V. Couples - Confirmed reviews ALL

Staff are so friendly and accomodating. Check in was smooth and we were even able to get into our room earlier than the usual check in time . It was our anniversary and they welcomed us with drinks and macaroons and strawberries. We are very pleased with our stay.

Dear Llyly, Thank you for your positive feedback. We are thrilled that our team made you feel so welcome from the moment you arrived. It is lovely to know that your check-in was smooth and that we could get you into your room early. Our staff loved helping you celebrate your anniversary with a few little treats, and we are glad the drinks, macarons and strawberries added something special to your stay. We are also pleased that you found our location right in the heart of the CBD so convenient for your couple’s getaway. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Caitlin B. Couples - Confirmed reviews ALL

Sadly the cons outweighed the pros on this visit. Made the booking months in advance of a big event and at time of booking no notice of the elevators being repaired. One elevator for multiple floors during big event didnt go well. The lighting in the is also very dark!

Dear Caitlin, We appreciate you bringing your concerns to our attention. We are pleased that you found the booking process straightforward and easy to navigate on our website. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We apologise for the disruption caused by the reduced lift service during your visit. We are in the process of replacing all lifts in 2026 to enhance the guest experience, and we appreciate your patience during this transition. The dim lighting in the room is also noted, and we understand how that can affect comfort. Our reception team is always available to assist with any lighting adjustments or to provide additional lamps if needed. We regret the confusion you encountered upon arrival and that the concierge area gave the impression of being the check-in point. Our team is keen to ensure a smooth arrival for every guest, and your comments will help us refine that welcome. We also understand your frustration with the parking arrangements and the cost, especially when expectations set over the phone were not met. Our underground parking is located across the road from the hotel, with self-parking at $42 per day and valet at $64 per day, and we are sorry this was not clearly communicated beforehand. Additionally, we acknowledge your disappointment with the billing issue at check-out. Our front desk team is always available to double-check any final charges before departure, and we encourage guests to raise any uncertainty at the time so we can resolve it immediately. The WiFi speed fell short of what you needed, and we recognise how important a reliable connection is. Nonetheless, we are glad your booking journey was a smooth one, and we value your loyalty as an ALL Accor Classic member. We look forward to welcoming you back for an improved experience. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Danielle S. Business - Confirmed reviews ALL

Team here was very helpful in assisting with managing my booking, and check in. Great location and spacious rooms

Dear Danielle, We are delighted that our team made such a helpful impression while managing your booking and check-in. It is great to know you found your room spacious and our location on Collins Street convenient for your business trip. We are also pleased you appreciated the warm service our team provides. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Laura P. Friends - Confirmed reviews ALL

Excellent location. Room was well furnished and clean. The lift renovation was a little frustrating during busy periods.

Dear Laura, Thank you very much for your feedback. We are delighted that you found your room well furnished and clean, and that your overall stay left such a positive impression. That said, we are sorry for the frustration caused by the lift renovation during busy periods. We are in the process of replacing all lifts in 2026 to enhance your experience, and we appreciate your patience. We also regret the oversight you noticed in the bathroom and hope our team was able to assist you on the spot. Nonetheless, we are especially pleased that our excellent location on Collins Street made your trip with friends so convenient. We look forward to welcoming you back on another occasion in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 3.5/5

Emery F. Couples - Confirmed reviews ALL

Satisfactory. Good location and comfortable accommodation. However, it took 2 room changes to get a room where the reading lights were working and the noise from the construction and air conditioning was not audible. Also, only one (1) lift was in operation with the others under reconstruction. Long wait for the lift each time.

Dear Emery, Thank you for sharing such a valuable review. We are pleased that you found our location on Collins Street convenient and your accommodation comfortable. That said, we are sincerely sorry that several aspects of your stay did not meet your expectations. Having to change rooms twice due to technical and environmental disturbances is not the seamless arrival we aim to provide, and we regret the inconvenience this caused. The ongoing construction of Collins Arcade has brought some unavoidable disruption, and we are very much looking forward to its completion in November, which will mark the end of all works. We also acknowledge your frustration with the lift service, and we are in the process of replacing all lifts this year to enhance your future visits. Nonetheless, it is lovely to know that the comfort of your room and our central position contributed positively to your time with us. It would be a pleasure to welcome you back for another enjoyable experience. Kind regards, Andrew Maynard, General Manager

Customer review rating 2.5/5

Stacey W. Couples - Confirmed reviews ALL

The reception staff were very professional. We understand you have renovations underway, however having two out of three lifts non operable was very frustrating. Also, the floors on the 7th floor were uneven under foot and in our room. The carpets in the bar area looked like they had not been vacuumed during our stay either. Renovations aside, your staff work very hard on reception, the breakfast restaurant and in housekeeping. You should give them credit.

Dear Stacey, Thank you for taking the time to share your feedback with us. We are delighted that you found our reception, breakfast, and housekeeping teams so hard-working and professional. Your recognition of their dedication, especially during a period of ongoing improvements, means a great deal to us and will certainly be passed on. It is lovely to know they made a positive impression on your stay. However, we are truly sorry to hear that several aspects of your visit did not meet your expectations. The limited lift availability you experienced is linked to our current lift replacement programme, which will be fully completed this year to enhance future stays. An exciting refurbishment is planned for 2027, which will address the overall feel and condition of the facilities you mentioned, including the flooring and bathrooms. We also regret that the bar area was not as well presented as it should have been, and we acknowledge your frustration with the slow WiFi connection. Your remarks about the bed comfort have been noted as well, and our team is always on hand to assist with any in-room preferences when we are made aware. Nonetheless, it is gratifying that you chose to stay with us as part of your Accor loyalty and that you enjoyed the spaciousness of your room. We appreciate your continued trust in the brand. We hope to be able to welcome you back for an improved stay. Kind regards, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,317 reviews 9.4/10 Location
  • 3,172 reviews 5.2/10 Room
  • 2,805 reviews 7.6/10 Service
  • 100 reviews 2.7/10 WiFi
  • 1,639 reviews 2.4/10 Amenities
  • 1,361 reviews 5/10 Comfort
  • 1,124 reviews 4.6/10 Cleanliness
  • 732 reviews 7.3/10 Breakfast

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