Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,323 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated heated indoor pool & spa as well as a fully equipped Fitness Centre

  • Complimentary Wifi for ALL!

  • Collins Arcade shopping complex housing Kingpin located at our doorstep

Our accommodation(s)

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Room 1

Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,323 reviews

Customer review rating 4.5/5

Christina Y. Families - Confirmed reviews ALL

Dear Christina, We really appreciate your feedback. We are delighted to hear you had such a positive stay at Novotel Melbourne on Collins. We’re glad your room provided the comfort and cleanliness you expected, and that our check-in process made for a smooth start to your stay. It’s wonderful to know our team’s attentiveness and the relaxing atmosphere at the bar added to your experience. We’re also pleased you had the chance to unwind in our pool and spa facilities. That said, we regret the disturbance you experienced from neighbouring guests affected your rest. While our team acted promptly to address this, we understand the impact it had and appreciate your understanding. Nonetheless, we hope our central Collins Street location allowed you to explore Melbourne’s vibrant offerings with ease. We all hope to welcome you again. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Soo L. M. Families - Confirmed reviews ALL

Dear Soo L., Thank you for your honest feedback. Rest assured, it will be used to improve our service. We’re glad our central Collins Street location provided convenient access to Melbourne’s attractions during your trip. However, we deeply regret the multiple shortcomings you experienced. The challenges during check-in and check-out, particularly the administrative errors affecting your billing, fall short of our service standards. Our team is reviewing these processes to prevent recurrence. We also note your comments about room conditions and connectivity, which we’ll address through staff training and system checks. We hope that you might consider visiting us again in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Talei B. Solo - Confirmed reviews ALL

Dear Talei, We appreciate your kind review. We are delighted to hear you enjoyed your stay at Novotel Melbourne on Collins. It’s wonderful to know your arrival went smoothly and our team could update you promptly when your room was ready. We always aim to make check-ins seamless for our guests. That said, we regret that our staff’s less visible presence impacted your experience. Your feedback helps us refine our service during peak times. Nonetheless, we’re thrilled you appreciated our central Collins Street location and vibrant atmosphere. Being steps from Melbourne’s iconic attractions truly enhances any stay. The entire team looks forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 5.0/5

Alwin P. Couples - Confirmed reviews ALL

Dear Alwin, Thank you very much for your kind feedback. We are delighted to hear you had such a memorable stay with us. It was our pleasure to accommodate your early arrival and celebrate your special occasion. Our team takes pride in maintaining our facilities, and we’re thrilled you enjoyed both the spa and pool. Your kind words about our colleague who assisted you at check-in have been shared, she embodies the warm service we strive to offer every guest. We look forward to seeing you again. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Andrew C. Business - Confirmed reviews ALL

Dear Andrew, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We sincerely apologise that your experience fell short in several areas. Our team strives to provide attentive service, and we regret that your interactions during check-in and check-out did not reflect our usual standards. Your feedback about the lifts has been noted, and we are progressing with plans to upgrade all lift systems in 2026 to enhance reliability. We take pride in maintaining welcoming communal areas and comfortable rooms, so your comments about the accommodation conditions are noted and we are pleased to advise that our upcoming hotel refurbishment will address these points. While our housekeeping team follows strict cleanliness protocols, we will review these processes to ensure consistency. As a valued Accor Silver member, you deserve recognition of your loyalty, and we apologise for missing this opportunity during your stay. We hope to welcome you back for an improved stay in the future. Kind regards, Andrew Maynard, General Manager

Other web-users rate our hotel

  • 2,425 reviews 9.4/10 Location
  • 3,244 reviews 5.5/10 Room
  • 2,963 reviews 7.8/10 Service
  • 94 reviews 3.3/10 WiFi
  • 1,403 reviews 5.3/10 Comfort
  • 1,352 reviews 2.5/10 Amenities
  • 1,128 reviews 5.2/10 Cleanliness
  • 810 reviews 7.6/10 Breakfast

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