Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,584 reviews

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Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  6,584 reviews

TripAdvisor Rating  4.1/5  5,309 reviews

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

Very good customer service. The hotel restaurant was really good for dinner. Excellent meal and restaurant staff were great.

Dear Peter, Thank you very much for your kind feedback. We are thrilled to hear you enjoyed your stay at Novotel Melbourne on Collins. It’s wonderful to know our restaurant team made such a positive impression during your evening meal. We take pride in delivering memorable dining experiences, and we’re delighted you found both the service and cuisine to your liking. Your kind words about our website’s ease of use are equally appreciated, as we strive to make every step of your journey seamless from start to finish. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Philip B. H. Couples - Confirmed reviews ALL

Housekeeping could have been done earlier - sink in the bathroom needs replacement

Dear Philip, Thanks for your review. We are thrilled to hear you enjoyed your stay at Novotel Melbourne on Collins. It’s wonderful that you found our location convenient for exploring the city. Being situated on Collins Street truly allows our guests to experience Melbourne’s vibrant heart. That said, we regret any inconvenience caused regarding the timing of housekeeping and your bathroom experience. Our team aims to address all aspects of your stay promptly, and we appreciate you bringing these matters to our attention. Finally, we are delighted that your overall experience reflected the high standards we strive to maintain. Your loyalty as a Gold ALL member means a great deal to us. We hope to welcome you again in the future. Kind regards. Andrew Maynard, General Manager

Customer review rating 4.5/5

Tyler B. Solo - Confirmed reviews ALL

Well located to transport and food, comfortable and quiet stay.

Dear Tyler, Thank you for your positive feedback. We are delighted to hear that you had a comfortable and enjoyable stay at Novotel Melbourne on Collins. It’s wonderful to know that our central location served your needs well, providing easy access to transport and dining options. We’re also pleased that you found your stay both restful and peaceful, allowing you to relax during your solo trip. We look forward to welcoming you back on a future visit. Kind regards, Andrew Maynard, General Manager

Customer review rating 5.0/5

Kamran A. Families - Confirmed reviews ALL

Good room service, centrally located, friendly staff. We will come again.

Dear Kamran, Thank you for this high rating. We are thrilled to hear you had a positive experience at Novotel Melbourne on Collins. Our team takes great pride in delivering attentive service, so it’s fantastic to know you appreciated the efforts of our room service staff. We’re also delighted our central location made exploring Melbourne’s vibrant CBD convenient for your family trip. That said, we’re sorry for any inconvenience caused by the internet speed during your stay. Rest assured, we continuously review our connectivity services to ensure they meet guest expectations. Finally, we’re glad our friendly team contributed to your enjoyable stay. It’s always a pleasure to welcome guests back, and we look forward to hosting your family again soon. We hope to welcome you back in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.0/5

Erin D. Families - Confirmed reviews ALL

Great place to stay in Melbourne. The location was perfect for us and close to shops, places to eat and transport. Hotel staff were friendly and helpful. Hotel rooms were clean and we loved the buffet breakfast especially as kids ate free. Would stay here again.

Dear Erin, Please accept our sincere thanks for this glowing review. We’re delighted to hear that our central Melbourne location provided the convenience you needed for exploring the city’s attractions, dining options and transport links. Our team takes great pride in offering warm, attentive service to every guest, so it’s wonderful to know our staff made such a positive impression during your family stay. It’s equally pleasing that you found the booking process straightforward and our pricing competitive. As ALL members, we’re particularly glad your experience aligns with the benefits our loyalty programme aims to provide. It would be our pleasure to have you return on another occasion. Very best wishes, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,516 reviews 9.4/10 Location
  • 3,346 reviews 5.8/10 Room
  • 3,097 reviews 7.8/10 Service
  • 93 reviews 2.7/10 WiFi
  • 1,476 reviews 5.3/10 Comfort
  • 1,177 reviews 3.1/10 Amenities
  • 1,171 reviews 5.4/10 Cleanliness
  • 869 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.