Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 6,825 reviews

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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Hotel located within a 1 min walk to Bourke St Mall

  • Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

  • Please Note: The St Collins Lane shopping centre is currently undergoing a refurbishment.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  6,825 reviews

TripAdvisor Rating  4.1/5  5,286 reviews

Renovation work noise

TripAdvisor rating 4.0/5

Q5373VWalans Couples - TripAdvisor review

Lots of work at hotel going on during all of our stay. Drilling started 7.45am each day finished around 5pm. No notice given on website or by reception staff when checking about this work. Noise from drilling during breakfast was terrible. Breakfast itself was good. One lift permanently didn't work. Strange access from street. Room good, clean and tidy.

Dear Guest, Thank you for sharing your experience at our hotel. We are pleased that you appreciated the quality of our accommodations, which met our high standards of presentation and cleanliness. Our culinary offerings also received your positive acknowledgment. We sincerely apologise that certain aspects of your stay fell short of expectations. The ongoing precinct enhancement project is temporary, and we acknowledge your feedback about its impact. Our team remains committed to ensuring guest comfort throughout this period. We would be delighted to host you again in the future. Kind regards, Andrew Maynard, General Manager

Short Stay in the City

TripAdvisor rating 5.0/5

dennisarnolda Couples - TripAdvisor review

Novotel on Collins is central to everything wth trams virtually at the doorstep. Rooms are spacious and comfortable. Staff are pleasant and friendly. One of my favorite stays in the city.

Dear Guest, We truly appreciate you taking the time to share your experience. Your positive experience at Novotel Melbourne on Collins brings us great satisfaction. We are thrilled that our hospitality, accommodations and strategic location contributed to making your city visit remarkable. We look forward to welcoming you back for another memorable stay. Best regards, Andrew Maynard, General Manager

A great place to stay

TripAdvisor rating 5.0/5

Lisa2799 Solo travel - TripAdvisor review

Once again a positive experience staying here. The room was spacious, clean, very quiet and dark at night. The staff at reception were pleasant and efficient when checking in and checking out. A delicious hot chocolate from the restaurant

Dear Lisa, Thank you for taking the time to share your delightful feedback about your recent stay with us. We are thrilled to learn about your wonderful experience at Novotel Melbourne on Collins. It brings us great satisfaction to know that you appreciated our spacious accommodation, efficient service and tranquil atmosphere again. Love that the hot chocolate hit the spot too! We look forward to welcoming you back for another memorable stay. Best wishes, Andrew Maynard, General Manager

Nice Stay

TripAdvisor rating 5.0/5

andreltreis Couples - TripAdvisor review

The hotel is in great location, just close by central station via tram. The reception team were all very friendly, which were very helpful with our check in and explaining everything and we had another person upon our arrival that helped us with our luggage and initial details which is so kind we couldn’t get the name but a special thanks to the person also. Anyway the whole reception team is polite and helpful. The room, is very spacious and modern, is very comfortable, all clean. The hotel breakfast is excellent and has a lot of different and variety of food, dishes. The hotel also is in the walkable distance from main station, also other public transports, to go around and explore the city tourist attractions is easy and convenient. Overall I would stay and recommend staying at the hotel.

Dear Andre, Thank you for taking the time to share your thoughtful review. It is rewarding to learn you enjoyed such a pleasant experience at Novotel Melbourne on Collins. Your kind comments regarding our welcoming and attentive reception team bring us great delight, as we focus on delivering friendly and efficient service. It is also wonderful that you found your accommodation spacious, contemporary and comfortable while appreciating the cleanliness maintained throughout your visit. The variety and quality of our breakfast offerings are highlights we are proud to present to our guests. We are pleased our location, close to tram stops and the train station, made your exploration of the city simple and convenient. Knowing you would recommend our hotel is the highest compliment we could receive. We look forward to welcoming you back for another memorable stay. Best regards, Andrew Maynard, General Manager

Great service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Check in to check out and the upgrade was excellent

Dear Jaimie, Your kind words have truly brightened our day. We are thrilled you experienced such seamless hospitality during your business stay with us. It brings us particular joy to know our reception team made your Gold status recognition memorable through their attentive service and complimentary room upgrade. We eagerly anticipate welcoming you back for another splendid stay. Warmest regards, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,643 reviews 9.3/10 Location
  • 3,430 reviews 6/10 Room
  • 3,299 reviews 7.9/10 Service
  • 88 reviews 2.7/10 WiFi
  • 1,491 reviews 5.5/10 Comfort
  • 1,167 reviews 6.1/10 Cleanliness
  • 954 reviews 7.7/10 Breakfast
  • 876 reviews 3.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.