Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,580 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne s vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  6,580 reviews

Customer review rating 3.5/5

Helen M. Couples - Confirmed reviews ALL

Well located, staff very nice, lovely breakfast, room was clean Downfall was lifts not working, quite dusty in hallways, mix up with my room and a different name on tv screen, exhaust fan in the bathroom was very loud and couldn’t be turned off unless turning the master switch off.. then had no power, had to change rooms.

Dear Helen, Thank you for taking the time to share your feedback. We’re delighted you enjoyed our prime location, the welcoming service from our team, and the variety offered at breakfast. Your kind words about the cleanliness of your room are much appreciated and will certainly be shared with our housekeeping staff. As a valued ALL, Accor Live Limitless member, your continued trust in our brand means a great deal. We hope your next visit allows time to explore more of Collins Street’s vibrant offerings, right on our doorstep. We all hope to be able to welcome you again. Best wishes, Andrew Maynard, General Manager

Customer review rating 0.5/5

Jared G. Business - Confirmed reviews ALL

See above. The stay was fine although the room fittings are quite dated. Just frustrated to be charged for something that I didn't consume and no acknowledgement from the hotel to rectify the issue.

Customer review rating 3.0/5

Jordana T. Business - Confirmed reviews ALL

Its no secret finding accommodation in Melb CBD is tough, but I did expect better for an almost $400 room. The Novotel Collins is tired and in dire need of upgrades, but even simple ones like smart TV's for streaming have been overlooked. It was just OK but I will look for something else my next stay.

Dear Jordana, Many thanks for your valuable feedback. We’re pleased to hear your business trip accommodation needs were met through our convenient booking process and that your ALL Accor Silver status enhanced your experience. However, we’re sincerely sorry that some aspects of your stay did not meet your expectations. An exciting refurbishment is planned for 2026 to revitalise our in-room offerings. We take your feedback about our current amenities very seriously and will share your suggestions regarding entertainment systems and refreshment facilities with our management team. Our central Collins Street location remains ideal for exploring Melbourne’s vibrant CBD, and we hope this advantage contributed positively to your visit. We look forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Customer review rating 2.0/5

Jones R. Business - Confirmed reviews ALL

2 lifts from 3 were not working meaning long wait times. This has been an issue for a while now. The whole property needs a good paint and clean and the couch was not usable as the sofa bed seems broken.

Dear R., Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We sincerely apologise that your recent experience at Novotel Melbourne on Collins did not meet the high standards we strive to uphold. We regret the inconvenience caused by the lifts, and understand the frustration. We are fully replacing all lifts beginning this year and appreciate your patience during this challenging time. Please rest assured that we have noted your observations regarding cleanliness and furnishings. Your feedback helps us identify areas needing attention and allows us to maintain our commitment to providing comfortable accommodations. While we value your loyalty as a Platinum member, we deeply regret that your stay fell short of expectations on this occasion. We hope to restore your confidence during a future visit when our refurbishment works are complete. We hope to welcome you back in the future. Best regards, Andrew Maynard, General Manager

Customer review rating 2.0/5

Alex H. Couples - Confirmed reviews ALL

Friendly and accomodating staff are let down by poor systems, tired fit out and infrastructure. After multiple issues raised with staff at reception it took more than 24 hours to get any action. Even after telling housekeeping staff nothing happened. Housekeeping seem able to work the floor and walk passed rubbish in the corridor and leave it there. I had a chair collapse on me in the bar area. Note also the furniture in the bar area looked so sad and damaged it seemed the supplier was St Vincent de Paul. The ongoing issue of the out of service and slow lifts is well known to management. I have some sympathy on this score as it takes a long time to replace lifts with a property still open to the public. My request to speak to the Duty Manager was also not actioned even after a five day stay. This hotel has the potential to be excellent. The location on Collins St is perfect, the rooms OK and the concierge service good.

Other web-users rate our hotel

  • 2,513 reviews 9.4/10 Location
  • 3,341 reviews 5.7/10 Room
  • 3,100 reviews 7.7/10 Service
  • 92 reviews 2.7/10 WiFi
  • 1,464 reviews 5.3/10 Comfort
  • 1,219 reviews 2.9/10 Amenities
  • 1,166 reviews 5.3/10 Cleanliness
  • 878 reviews 7.6/10 Breakfast

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