Novotel Melbourne on Collins Hotel 4.5 stars

1) I was happy that I was allowed to checkin when I arrived early. I requested for a room near the lifts as my previous stay was in a room that was directly opposite them. and I had a fair distance to cover everyday from lift to room. Your staff took note and assigned a room, advising of noise too. She let me check the first room and I could change it if I do not find it satisfactory. I made the change. 2) However, there was a mixup. When I went to the 2nd room, the room was used by a guest and his stuff was in the room. Your team - including the housekeepers were apologetic and finally cleared the mixup and I checked in. 3) The safe was not working properly and it was serviced twice I believe. The aircon grating on the ceiling was loose and vibrating and my first night was not pleasant. I forgot about it until the 2nd night when it happened again. I hit it into place and then it was good.

Service was excellent, the room was comfortable. Breakfast was a bit disappointing with most of the dishes only lukewarm to tepid. I tried to get poached eggs but there was no one to cook them. Apart from the breakfast, dinner was excellent and the wait staff, and bar staff were extremely efficient and it was a pleasure to be served by them

Thank you for remembering what my needs are. I stay with you at least fortnightly so it’s great to not have to ask each time.

I found the service from the concierges to be amazing from greeting me while still in the taxi on arrival to helping me with my departure. The room was lovely as well with good facilities. The only thing I found difficult to use was the air conditioner - I couldn't work out how to lower the temperature.

Great location, comfortable beds. There was early construction noise which was terrible. It would have been greatly appreciated if I was made aware of this when I booked - as I wouldn't have proceeded with the booking if this was the case.

I was made to feel very welcome by your great staff.

I enjoy staying at this hotel as it is central for my needs. my room was much smaller this time - since my last stay in September. The only downside is my mobile reception is bad in the hotel and I cannot log into my work laptop

I always enjoy my stay at Novotel on Collins. It is ideally located for access to shops, cultural events and transport. It would be even better if the bar/lounge area was a little bigger and more comfortable. The decor is perhaps a little tired. The dining area has never been enticing enough for me to want to have dinner.

my only problem is that there were no USB ports in the room to charge devices

I have stayed a couple of times at Novotel now as I love the locality to everything. Unfortunately this time the drilling noises at 7am were annoying. We didn’t get told this would be happening. When I called reception, I was told it was from shops underneath the hotel. Also our room wasn’t serviced when we returned to our room at 4pm which was quite inconvenient after being out all day to come back to. When they did come to the room, I asked for fresh towels only.

Hotel was clean, friendly staff. But I stayed in room 1009 and the traffic noise woke me up around 5.30 am each morning. Even with earplugs in it was very loud. I’m exhausted from lack of sleep and can’t wait to get home

Easy check--in and no problems with the room or its inclusions. Staff were professional and friendly.

Overall good experience. Room was spacious and clean. Toilet did not flush until waiting a few minutes which needs to be rectified. Breakfast options were very good

Lovely room, marvellous restaurant and always helpful

All good. Food was great and staff helpful. Bed was slightly harder than I was used to. Needed some instructions on air conditioning. Didn't appear to be an in room hotel guide.