Dear Angelo, Thank you for taking the time to share your wonderful review and for awarding us a perfect score following your stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed a comfortable four-night stay and found our location so convenient for exploring Melbourne. Being within walking distance of many of the city's attractions, restaurants, and public transport options is something our guests greatly value, and we're pleased it enhanced your experience. It is especially rewarding to know that your accommodation, cleanliness, WiFi, arrival and departure experiences, and interactions with our team all met your expectations. Your perfect ratings across these areas are greatly appreciated and will be shared with our team, who will be thrilled to know their efforts contributed to such a memorable stay. While we wish we could have accommodated you for additional nights, we are grateful you chose to stay with us and sincerely appreciate your recommendation to family, friends, and colleagues. We look forward to welcoming you back to The Sebel Melbourne Flinders Lane on your next visit to Melbourne. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Myla, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am very sorry that your experience did not meet the standard you should expect from our team. In particular, I apologise for the delay in having your room ready, the concerns regarding the cleanliness of the sofa bed linen and blankets, and the difficulty you experienced obtaining additional towels and bedding. It is especially disappointing to hear that you needed to follow up several times for basic room amenities. Regardless of how busy our team may be, you should not have been left waiting or made to repeatedly request these items. Your comments regarding the condition of the blankets are also concerning, and I appreciate you bringing this to our attention. We have taken note of your feedback regarding the availability of towels, additional bedding, stationery, bathrobes and slippers, as well as the way your requests were handled. I will be addressing these points with our Housekeeping and Front Office teams so that we can improve both our room preparation and the responsiveness of our service. While I am pleased that you enjoyed the spacious accommodation and that other aspects of your stay were positive, I appreciate that this does not make up for the frustration you experienced. Myla, please accept our sincere apologies. Thank you again for your honest feedback and for your loyalty as an Accor Vacation Club member. We hope to have the opportunity to welcome you back to The Sebel Melbourne Flinders Lane and provide you with the seamless and comfortable experience you should have received on this occasion. Kind regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Basil, Thank you for taking the time to share your feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you had a great stay and that our team made such a positive impression. Your kind words describing our staff as friendly, welcoming, and supportive are truly appreciated, and I will be sure to share your comments with the team. Recognition such as this is always very rewarding. We're also pleased that you were satisfied with your accommodation, the cleanliness of the hotel, and your overall arrival and departure experience. Thank you as well for your recommendation to family, friends, and colleagues. We appreciate your feedback regarding the WiFi connection speed. Guest feedback helps us identify opportunities for improvement, and we will take your comments into consideration as we continue to enhance the guest experience. Thank you again for choosing to stay with us. We hope to welcome you back to The Sebel Melbourne Flinders Lane for another enjoyable visit in the future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Amy, Thank you for taking the time to share your feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed our central location, found your apartment spacious and comfortable, and that our team helped make your stay a positive one. It is especially pleasing to know that our reception team made you feel welcome and were able to accommodate you in our lounge area while you worked prior to your departure. I will be sure to share your kind comments with the team. At the same time, I am very sorry to learn that your experience surrounding the Accor Vacation Club information session detracted from an otherwise enjoyable stay. We sincerely apologise if the invitations to attend the session felt excessive or if aspects of the discussion left you feeling uncomfortable. We also understand and appreciate your comments regarding the repeated references to your husband's attendance after you had clearly advised that he was not accompanying you. We recognise how this could be frustrating and disappointing, and your feedback has been shared with the relevant team for review. Thank you for highlighting both the positive and negative aspects of your experience. Your comments are invaluable as they help us improve the way we engage with our members and guests while ensuring every interaction is respectful and welcoming. We are pleased that you rated our accommodation, cleanliness, breakfast offering, sustainability initiatives and overall facilities so highly, and we truly appreciate your recommendation. Amy, thank you again for your candid feedback and for choosing to stay with us. We hope to welcome you back to The Sebel Melbourne Flinders Lane and provide an even better experience on your next visit. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Richard, Thank you for your continued loyalty to The Sebel Melbourne Flinders Lane and for taking the time to provide such detailed feedback following your recent stays with us. We are pleased to hear that you continue to enjoy our central location and the character of our building. As one of Melbourne's older hotels, we appreciate your comments about being able to enjoy fresh air, which is certainly a feature many of our returning guests value. At the same time, I am sincerely sorry to learn that your experience regarding the Accor Vacation Club education session left you feeling pressured and uncomfortable. While we understand the value of providing members with information about their membership options, this should never result in a guest feeling harassed or repeatedly approached after they have indicated their preferences. Your feedback has been shared with the relevant team, as we take these concerns very seriously. I do appreciate your acknowledgement of the professionalism and friendliness of Andre during your session, but I completely understand your disappointment with the overall experience. Thank you also for your comments regarding the bedding. Guest comfort is extremely important to us, and we recognise that temperature preferences vary considerably. I am glad you were able to find an alternative blanket in the wardrobe that was more suitable, though I appreciate this was not an ideal solution. We will take your feedback into consideration as we continue reviewing guest comfort and bedding options. We value your candid observations regarding WiFi security and appreciate your positive ratings for cleanliness, sustainability, and the helpfulness of our team during the remainder of your stay. Richard, thank you again for your ongoing support and for choosing to stay with us on multiple occasions. We hope to have the opportunity to welcome you back and provide a more comfortable and seamless experience in the future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Thank you, Zak, for taking the time to share your fantastic feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that our central location made it easy for you to explore Melbourne's CBD and beyond using the nearby train station and tram network. It's also wonderful to know that your arrival and departure experience was smooth and that our team was able to assist with your queries in a polite and respectful manner throughout your stay. Providing genuine and welcoming service is something we take great pride in, so your comments about being greeted whenever you entered and left the hotel are especially appreciated. I will be sure to share your kind feedback with the team, who will be thrilled to know they helped make your stay so enjoyable. We are also pleased that you enjoyed the cleanliness of the property, our Wi-Fi service, and your overall accommodation experience. Thank you for your recommendation and perfect overall rating. Feedback like yours is incredibly rewarding and motivates us to continue delivering exceptional hospitality. We greatly appreciate your loyalty as an Accor Vacation Club member and look forward to welcoming you back to The Sebel Melbourne Flinders Lane for another memorable Melbourne stay in the future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Thank you, John, for taking the time to share your wonderful feedback following your recent family stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed a relaxed and comfortable stay and that our team helped make your visit so memorable. Your kind words about our staff being accommodating and willing to assist with your needs are greatly appreciated, and it is especially rewarding to know that the team throughout your three-night stay left such a positive impression. We're also pleased that you found the booking process through the Accor Vacation Club website straightforward and efficient, and that your spacious, modern apartment provided the perfect setting to both relax and entertain guests comfortably. It is wonderful to hear that the cleanliness, facilities, Wi-Fi, and overall comfort of your accommodation exceeded expectations. Thank you as well for recognising our sustainability initiatives. We are committed to reducing our environmental impact, and it is encouraging to know that features such as our recycling facilities and refillable bathroom amenities enhanced your experience. Your recommendation means a great deal to us, and we are grateful for your loyalty as an Accor Vacation Club member. We look forward to welcoming you and your family back to The Sebel Melbourne Flinders Lane for another enjoyable Melbourne stay in the near future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Thank you, M., for taking the time to share your feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed our central location and found it provided easy access to everything Melbourne has to offer during your visit for the NFL. It's wonderful to know that your arrival, accommodation, service from our team, and departure experience all met your expectations, contributing to a perfect overall stay. We also appreciate your comments regarding the cleanliness of the hotel and our sustainability initiatives. It is pleasing to hear that these aspects of your stay were viewed so positively. Thank you for sharing your feedback about breakfast. While we're glad you enjoyed the meal itself, we appreciate your suggestion regarding the variety available. Guest feedback is invaluable in helping us identify opportunities to enhance our offering, and we will certainly take your comments into consideration. We are grateful for your recommendation and for your loyalty as an Accor Vacation Club member. We look forward to welcoming you back to The Sebel Melbourne Flinders Lane on your next visit to Melbourne. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Thank you, Philip, for taking the time to share your feedback and for awarding us a perfect overall score following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed our newly refurbished rooms and found them comfortable, well-designed, and welcoming. It is wonderful to know that the accommodation, cleanliness, and overall quality of your stay exceeded your expectations. Your kind comments about our team are especially appreciated. We take great pride in delivering genuine hospitality, and it is rewarding to hear that our staff were professional, accommodating, personable, and provided a high standard of customer service throughout your stay. I will be sure to share your feedback with the team. We are also pleased that your booking experience through the Accor Reservation Centre was seamless and that you would recommend us to your family, friends, and colleagues. Thank you as well for your feedback regarding the breakfast offering, check-out experience, Wi-Fi, and our sustainability initiatives. Guest insights such as yours are invaluable as we continually look for opportunities to improve and enhance the overall experience we provide. We greatly appreciate your loyalty as an Accor Vacation Club member and look forward to welcoming you back to The Sebel Melbourne Flinders Lane for another enjoyable stay in the near future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Wilhelm, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you had such a comfortable stay and that our team made you feel well looked after throughout your visit. It is also lovely to know that you found your accommodation clean and comfortable and appreciated having access to our recycling facilities. Your kind words about our team are greatly appreciated, and I will be very pleased to share your feedback with everyone. Thank you again for choosing The Sebel Melbourne Flinders Lane. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Cheng-Yee, Thank you for taking the time to share your feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you found your stay both comfortable and convenient, and that you enjoyed our central CBD location. It is especially pleasing to know that you appreciated the hotel's recent renovation and the balance of preserving its historic charm while offering a fresh and modern experience. Thank you also for recognising Chantel at reception. We will be sure to share your kind comments with her, as she will be thrilled to know that her friendly service helped make your stay more enjoyable. We are also grateful for your acknowledgement of our sustainability initiatives. It is wonderful to hear that our environmentally conscious practices, including on-demand room servicing, were appreciated during your visit. Thank you again for your recommendation and valued feedback. We look forward to welcoming you back to The Sebel Melbourne Flinders Lane for another memorable stay in the future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Sally, Thank you for taking the time to share your feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed your stay with us and that you found your room to be great. It's especially pleasing to know that the beds were very comfortable and contributed to a relaxing and enjoyable experience. We also appreciate your positive ratings across your accommodation, cleanliness, our team, and overall stay. Thank you as well for recognising our commitment to sustainability. It is wonderful to know that our efforts in this area are valued by our guests. We also appreciate your constructive feedback regarding the couch in your room. Guest comfort is extremely important to us, and we are sorry to hear that you found the seating uncomfortable. Your comments have been noted and will be shared with our management team as we continually review opportunities to improve the guest experience. Thank you again for your feedback and for recommending us to your family and friends. We hope to have the pleasure of welcoming you back to The Sebel Melbourne Flinders Lane on your next visit to Melbourne. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Stephen, Thank you for taking the time to share your wonderful feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you loved the entire experience, from check-in through to departure. It is especially pleasing to know that you found your room spacious, exceptionally clean, and worthy of the "stunning" title. Your kind comments about our team, accommodation, cleanliness, and overall service mean a great deal to us. As an Accor Vacation Club member, we particularly appreciate your continued loyalty and are thrilled that we were able to provide such an enjoyable stay. It is wonderful to know that you would recommend us to your family, friends, and colleagues. Thank you again for your generous feedback. We look forward to welcoming you back to Melbourne and providing another memorable stay in the near future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear G., Thank you for taking the time to share your wonderful feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that our location was the perfect base for your visit to Melbourne and that you enjoyed being surrounded by the city's many cafés, restaurants, and bars. Being in the heart of Melbourne is something our guests value greatly, and we're pleased it helped make your trip even more enjoyable. It is especially rewarding to know that our team made such a positive impression. Your kind words about our staff being pleasant and accommodating mean a great deal to us, and we will be sure to share your feedback with the entire team. To be described as one of the best hotels you have had the pleasure of staying at is truly an honour. Thank you also for your excellent ratings across all aspects of your stay, including your accommodation, cleanliness, check-in experience, WiFi, and departure process. We are delighted that we could contribute to such a memorable Melbourne experience. We greatly appreciate your recommendation and look forward to welcoming you back to The Sebel Melbourne Flinders Lane on your next visit to Melbourne. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Denise, Thank you for your wonderful review and for choosing The Sebel Melbourne Flinders Lane for your stay. We are delighted to hear that you enjoyed your time with us and that our team helped make your visit such a memorable one. It is fantastic to know that you found our location convenient, your suite comfortable and spotless, and that every aspect of your stay met your expectations. Your kind comments about our staff are especially appreciated. We work hard to create a welcoming and enjoyable experience for all our guests, so it's rewarding to know this was reflected throughout your stay. We are also grateful for your willingness to recommend us to others. There is no greater compliment than a guest sharing their positive experience with friends and family. Thank you again for your support, and we look forward to welcoming you back to Melbourne on your next visit. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Evan, Thank you for taking the time to share your feedback following your recent stay at The Sebel Melbourne Flinders Lane. I am pleased to hear that you enjoyed our central location, modern and comfortable facilities, and that our team provided a warm welcome throughout your stay. It is especially wonderful to read your kind recognition of Chantal. I will be sure to pass on your compliments, as I know she will be delighted to hear she made such a positive impression. However, I am sincerely sorry to learn that your overall experience was overshadowed by the Lifestyle presentation. We understand your frustration and disappointment, particularly as your expectation was for a brief information session and it ultimately consumed a significant portion of your day. This is certainly not the experience we would want any guest to have while enjoying their holiday. Your feedback is important and has been noted. We appreciate you bringing this matter to our attention, and we will ensure your comments are shared with the appropriate team for review. Guests should always feel comfortable in any interaction and respected when making decisions. Thank you again for your balanced feedback and for highlighting the positive aspects of your stay, including your appreciation of our team. We hope that despite this experience, we will have the opportunity to welcome you back and provide the seamless and relaxing stay you had expected. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Kim, Thank you for taking the time to share your feedback and for choosing The Sebel Melbourne Flinders Lane once again for your stay. We are delighted to hear that our apartments continue to be a favourite for your visits and that they suit your needs so well. It is also wonderful to know that you were able to secure your reservation through the Accor ALL App, even though we understand the availability displayed through the Accor Vacation Club portal was confusing and frustrating. We appreciate you bringing this to our attention, as differences in availability between booking channels can certainly be unexpected. Thank you also for your honest comments regarding the couches. We acknowledge that comfort preferences vary, and we appreciate your feedback that they remain firmer than you would prefer. Guest feedback such as yours is valuable as we continue to review our furnishings and overall guest experience. We are pleased that you enjoyed the cleanliness of the apartments and that you continue to choose us for your Melbourne stays. Your loyalty as an Accor Vacation Club member is sincerely appreciated, and we are grateful for your continued support. Thank you again for sharing your experience. We look forward to welcoming you back to your Melbourne home away from home in the near future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Colin, Thank you for your wonderful review and for choosing to stay with us at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed three nights of comfort and pleasure while exploring Melbourne. Our central location is one of our greatest assets, and it is fantastic to know it allowed you easy access to the city's outstanding restaurants, parks, galleries, and museums. We are also pleased that you appreciated the décor of the property and found everything within convenient walking distance or a short tram ride away. It is especially rewarding to receive perfect scores across so many aspects of your stay, including your accommodation, cleanliness, WiFi, check-in experience, and interactions with our team. Your kind comments about our friendly staff and your recommendation to family and friends mean a great deal to us. We are also pleased to hear that you found the Accor Vacation Club booking service and ALL App easy and convenient to use when arranging your stay. Thank you for your feedback regarding sustainability initiatives. We appreciate this observation and will continue looking for ways to better communicate the environmental practices and efforts we have in place so guests can more easily see the work being done behind the scenes. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in Melbourne. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at The Sebel Melbourne Flinders Lane. We are delighted to hear that you enjoyed our awesome location and that your stay was both relaxing and enjoyable. Receiving perfect scores across all aspects of your experience, including booking, accommodation, cleanliness, team service, WiFi, arrival, departure, and our sustainability initiatives, is truly rewarding for our team. It is especially pleasing to know that we were able to provide the relaxing getaway you were looking for. Your recommendation to friends and F. means a great deal to us, and we sincerely appreciate your loyalty as an Accor Vacation Club member. Thank you once again for your kind comments and for choosing to stay with us. We look forward to welcoming you back to The Sebel Melbourne Flinders Lane for another memorable and relaxing stay in the future. Warm regards, Troy Fraser Front Office Manager The Sebel Melbourne Flinders Lane