Great location, friendly staff and quiet room.

I found dissatisfied with in ibis budget Melbourne Cbd, it located in great Location but the facility disappointed me .. the floor mate are old and dirty , bathroom as well.

We love this place and definitely want to go back again!

Breakfast should include eggs.

Barely OK, no Accor rewards & the most disgusting carpets, especially in the corridors. I struggled to get past the end of the without hitting my head on the TV

The bedding had holes in it immediately after check in, so it had obviously been made up like that

It was wonderful.I will choose Ibis budget CBD in future.

Reasonably priced, fantastic location and helpful staff

Staff wear super easy to get around

Bed lights didn't work, TV - no signal, shower - no door, constant hum. But bed was clean and comfortable and hotel in a good location.

I booked the Queen Superior room, the photos looked basic but fine, but checked into a room (423) that had no handle on the bathroom door, the switch of the reading light pushed right in exposing the electrical cable, a fogged-out window (must have been an internal room) with one of the curtains missing and no cover on the bathroom ceiling light. The next morning I requested to change rooms, I was told I could do that when I get back later that day, so I packed up my things, stored them at reception and went about my day. I came back in the evening and was told the hotel was full and I wouldn't be moving. I requested a refund as I wouldn't go back into that room and I'd go elsewhere (Friday night, I had no Plan B). Only after requesting to leave was it determined I could in fact move rooms. Second room was better, it had a window. Neither of the bedside lights works. I boiled the jug while in the shower the next morning and came out to a boiling jug that wasn't able to turn itself off and was spitting boiling water everywhere (blown thermostat?). I took it to reception and had it swapped. Honestly, associating the name Accor to a hotel, even being an Ibis-Budget, I was expecting basic and no-frills but I was not expecting complete disrepair and I was shocked that Accor is ok with this kind of experience associated to it.

Was fine

Absolutely atrocious. Filthy and sad hotel. Bed lights not working. No 'bathroom' in the room. Open style shower with a curtain for privacy. Yes it's a budget hotel but for $200 per night you'd think there'd at least be a bathroom door and clean floors. The WiFi kept cutting in and out and was useless. 'Supreme Queen Room' view of a brick wall. The room looked nothing like the pictures I saw on the website when I booked. The light fitting even fell off! Only good thing about the place is the location. The staff are nice also. Will not be booking again with Ibis.

My experience of the Ibis Budget Melb CBD was very disappointing. The environment was grim. Dirty carpets, unpainted repairs to the walls, broken light switches in my room, dirty windows, a general feel of neglect. It was quite confronting. I thought when booking the room that being part of the Accor chain meant certain minimum standards of cleanliness and maintenance. I've stayed at backpackers that are far superior. And I paid $NZ250 for this! The only bright spot of my stay was the reception staff, who were friendly and professional. Would I stay at the Ibis Budget again? Heck no.

Dear ibis Melbourne CBD Management, I am writing to formally express my dissatisfaction with the unacceptable conditions I experienced during my stay and to make a final request for a full refund of four nights' accommodation. These repeated disturbances severely disrupted my sleep and left me feeling unsafe and anxious about remaining in the hotel. After being awakened three times in one night by the alarm system, I had lost confidence that I could sleep peacefully without further interruptions. This was particularly serious because I was scheduled to deliver an important professional presentation at the SAP ALM Summit in Melbourne on Monday, 12 October 2026. The lack of sleep significantly affected my ability to concentrate, prepare and perform at my expected professional standard. The resulting exhaustion also negatively affected much of my following working week. I reported the situation to hotel reception, explained my concerns, requested a refund and advised that I intended to relocate to another hotel. Despite the circumstances, my request for a refund was refused.Evidence of the Impact and My Decision to Relocate I wish to emphasise that my decision to leave ibis was not a matter of personal preference or convenience. Following three separate smoke alarm activations during a single night, I genuinely felt uncomfortable and apprehensive about sleeping at the hotel again. I could no longer trust that I would be able to obtain the uninterrupted rest necessary for my professional commitments. As a result, I arranged and paid for alternative hotel accommodation. I have documentary evidence, including proof of payment, confirming that I incurred the expense of staying at another hotel. This evidence demonstrates that my concerns were genuine and serious enough for me to leave accommodation I had already paid for and incur additional costs elsewhere. I want to make one point absolutely clear: I am not seeking double compensation or reimbursement for the replacement hotel. I am requesting only the refund of the four nights paid to ibis. I believe this is a fair, reasonable and proportionate request given the circumstances. Australian Consumer Law Under the Australian Consumer Law, accommodation providers are required to comply with statutory consumer guarantees, including the requirements to provide services with due care and skill and to ensure services are reasonably fit for their intended purpose. I fully appreciate that smoke alarms are essential safety systems. However, three separate activations during one night, the resulting inability to obtain adequate sleep, and the hotel's refusal to offer an appropriate resolution raise legitimate concerns about the quality of the accommodation services provided. I consider that my decision to relocate was a reasonable response to the circumstances, particularly given my important professional obligations the following morning. Final Opportunity to Resolve the Matter I am formally requesting a full refund of the four nights' accommodation paid to ibis, without seeking reimbursement of my replacement hotel expenses or any additional compensation. I am giving ibis a final opportunity to resolve this matter amicably and without the need for external intervention. Unless I receive written confirmation of the refund within seven calendar days of receiving this correspondence, I intend to escalate the matter through: 1. Consumer Affairs Victoria, as the relevant state consumer protection authority. 2. The Australian Competition and Consumer Commission (ACCC), for its consideration of any relevant consumer protection concerns. 3. The Victorian Civil and Administrative Tribunal (VCAT), if necessary, to pursue an appropriate remedy under Australian Consumer Law. I believe my request is entirely reasonable. I paid for accommodation that would allow me to rest before an important professional engagement. Instead, I experienced repeated overnight disturbances, lost confidence in my ability to sleep safely and peacefully at the property, and was compelled to pay for alternative accommodation. I am asking only for the return of the money paid to ibis for the four nights, not for any additional financial benefit. I trust that ibis will recognise the fairness of this request and resolve the matter promptly, rather than requiring a customer to pursue formal consumer protection proceedings. I look forward to receiving your written confirmation within seven calendar days. Kind regards, Adi M.

Everything I could hope for from a three star hotel. There were areas where it really showed, such as the water pump playing up when the toilet was flushed, or the small lights above the bed being non-functional, and my shower door appeared broken and had a curtain in it's place. However, there wasn't anything disqualifying for me. - The room was acceptably clean, there was no unpleasent smells, mold, etc. - Every staff member that I encountered was polite and helpful. - There was a good number of options for breakfast. - The hotel exits onto Elizabeth street, making it very easy to get around. While I might choose a fancier hotel if I'm looking to treat myself, this is my go-to if I'm staying for more than one or two nights and am not looking to spend a lot.

On the first day, I found a bloody towel in the drawer of my dresser. I brought it up with reception, who asked me to put it on the floor and that they would get housekeeping to clean it (and the room) asap. Housekeeping seemingly did not come by my room once, as the towel was still there by the time I checked out four nights later despite bringing it up with reception again. Completely unacceptable.

It was a very comfortable stay, everything I needed in a neat little room, I only ask for more milk and coffee.

I love the standard.