The room was fine, the service was adequate, however I booked from within the Accor member platform and this indicated parking was available. I contacted the hotel after booking to confirm, but was told the morning of my stay and was told I needed to park offsite and was directed to a place on Flinders ST. I parked there and was disappointed to find out that I was charged in excess of $50 for the parking that I expected to be onsite. The website also had issues with the breakfast, which I showed the person at check in but they didn't seem to understand. It was offering me breakfast for $99,999! Might be good to fix?

Not a great one, poor room service, in 6 days never had a change of sheets

We enjoyed our stay, the concert we went to at St Kilda in the evening was great and no problem with the trams etc. The reception staff were very helpful.

Was a very comfortable and enjoyable stay

Your staff were helpful with my requests. I had initially booked a one night stay, and later booked another two nights. On check in my booking was amalgamated on request. The second staff member was pleasant in checking me out and for storing my bags for the day. The third staff member wished me a good day after I filled up my flask. As I left I noticed them wiping down all surfaces that I might have touched which is reassuring to know.

Was great stay had a lovely nights rest and very friendly staff and great customer service highly recommend to anyone to stay with use

Perfect reception

enjoyed a night out in Melbourne, great location very friendly service, great budget hotel.

The room was pretty good and generally had everything that I was looking for in terms of a short stay (my room was 509)- but I turned the room upside down looking for the remote (I assume there was one?) to the television. I checked the room notes and there was no mention about how to control the tv if there wasn’t one. I managed to turn the tv on manually but it didn’t allow me to switch channels so I was left with the one single option. The staff in the lobby were lovely in checking in and out however and deserve praise for that.

We arrived to two friendly reception staff who were dealing with a very agitated guest. We had previously stayed at the Ibis Budget in Brisbane which was fantastic so came to this hotel with the same expectations. Unfortunately the Melbourne Ibis Budget is not at the same level. The rooms are much smaller, and the hallway flooring is terribly dirty, making for poor first impressions. However, for the price, and location, it was a place to lay your head with an ensuite (of sorts). We stayed as a family of four however I wouldn't recommend the hotel for a family. Staff member Vicky was absolutely lovely, she was enthusiastic, polite and always happy to help. She is the definition of brilliant customer service.

The hotel was fine. Could perhaps benefit from a safe in the room.

Thank you for your hospitality this was the second time I have stayed at this property and once again was impressed with the professionalism and friendliness of your staff. In particular, Vicki, who was very accommodating and was able to preempt my accomodation needs.

The service staff, reception were very friendly and co-operative. They did their best to make the stay comfortable. The Breakfast was fair, but understandable for economy cost of accommodation. Unfortunately, as accor club members one don't earn any points. The other Hotel booking site (e.g. Hotels.com), as a member, give you the same priced offer for this hotel (accor affiliated hotel) with all extras, and you still earn advantages (e.g. one free night after 10 nights stay).I can't understand the benefit of becoming accor club member !!!

very obliging reception staff. clean smaller, but adequate room with queenbed and shower plus tiolet. only small frig and kettle. defiantly stay again.

Happy stay good service