ibis budget Melbourne CBD 3 stars

Customer review rating (ALL Rating) 3.6/5 898 reviews

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97-103 Elizabeth Street, 3000 Melbourne, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Close to the very best of Melbourne shopping, dining & entertainment.

  • Complimentary Wifi for ALL!

  • Self-service laundry is available at the hotel.

  • Located within the free tram zone, easy access to explore all Melbourne has to offer

Our accommodation(s)

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Hotel location

ibis budget Melbourne CBD

97-103 Elizabeth Street
3000 Melbourne
Australia

GPS:-37.815872, 144.963898

Telephone
Fax +61 3 9642 2255

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  898 reviews

TripAdvisor Rating  3.4/5  1,467 reviews

Customer review rating 0.5/5

Kirubiah S. R. Friends - Confirmed reviews ALL

Hi Management Team, I am writing to share feedback regarding an unpleasant experience I had with one of your front desk staff members during my recent stay at your hotel. On the night of the 21st, I spoke with a receptionist and requested assistance in arranging a taxi to the airport for 4:30 a.m. the following morning. I specifically asked whether I needed to pre-book the taxi, and I was assured that no advance booking was required and that the staff on duty in the morning would assist me. However, when I arrived at the reception desk at approximately 4:20 a.m. the next morning, the staff member the Lady receptionist (Asian lady, chubby & Fat) on duty informed me very rudely that the hotel does not assist with taxi arrangements and that I needed to make my own arrangements. When I explained that I had been given different information the previous night, she dismissed it as incorrect. I then asked for a taxi phone number, which she initially refused to provide, telling me to check online instead. At that time, I was very anxious due to my upcoming flight. Only after an argument did she finally give me a phone number, allowing me to book a taxi myself. Unfortunately, this was not an isolated incident with the same staff member. I also experienced issues when trying to use the washing machine, which was not working properly. She was unhelpful and unwilling to explain how to operate it. On another occasion, while using the microwave on Level 1 and getting water from the tap, I felt uncomfortable as she closely followed and observed me in a manner that felt unnecessary and unwelcoming, as if I were being monitored. I would like to note that other staff members I interacted with during my stay were polite and helpful. However, the behavior of this particular staff member significantly affected my overall experience at your hotel. I strongly believe this matter should be addressed through proper customer service training or appropriate disciplinary action, as this type of behavior does not align with the standard of service expected from an Ibis hotel. Thank you for taking the time to review my feedback. I hope this will help improve the experience for future guests.

Dear R., Thank you for sharing your feedback regarding your recent stay at ibis Budget Melbourne CBD. I am sorry to hear about your experience with our front desk staff, as it is our aim to provide a welcoming and supportive environment for all our guests. The situation you described with the taxi arrangements is concerning. Our policy encourages staff to assist guests in organizing transportation, and I apologize for the inconsistency in the information you received. It is unfortunate that this interaction did not meet your expectations. Regarding your concerns about our staff member's behavior, I appreciate your observations and will take them into account as we continuously strive to enhance our customer service training. I am pleased to hear that other team members were able to assist you during your stay. Your feedback is invaluable and will be used to improve our services. Thank you for taking the time to share your thoughts, and I hope for the opportunity to provide you with a better experience in the future. Warm regards, Jason Lawrence General Manager ibis Budget Melbourne CBD

Customer review rating 4.5/5

Ah K. F. Families - Confirmed reviews ALL

Place looks well managed and maintained. Only issue I had was with shower as water sprayed outside the shoer tube. Fortunately, hotel provide new shower mat daily to remove water

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 0.5/5

Vishnuu P. Solo - Confirmed reviews ALL

Terrible hotel, terrible staff, the worst experience I’ve ever had at any Accor hotel.

Dear Vishnuu, We are sorry that your experience did not meet your expectations. Your feedback regarding the service and overall stay is invaluable to us, and I assure you it will be reviewed with our team for future improvements. Warm regards, Jason Lawrence General Manager ibis Budget Melbourne CBD

Customer review rating 3.5/5

Jane S. Solo - Confirmed reviews ALL

the sheets were clean and the water hot. i was in the city with the wish to be close to the cbd so the location was excellent. dont get me wrong- it could have been cleaned a little better but it was acceptable for my short stay in melbourne- and value for money!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Jennie L. C. Business - Confirmed reviews ALL

Good location, not far from the mall, near trams and Flinders station. Room was on the small side but neat and clean. I'd stay there again.

Dear Jennie, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our convenient location and found your room neat and clean. We look forward to welcoming you back on your next visit. Warm regards, Jason Lawrence General Manager ibis Budget Melbourne CBD

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Other web-users rate our hotel

  • 1,426 reviews 9.8/10 Location
  • 1,749 reviews 4.4/10 Room
  • 1,015 reviews 8.4/10 Service
  • 38 reviews 4.5/10 WiFi
  • 952 reviews 4/10 Comfort
  • 740 reviews 4.3/10 Cleanliness
  • 368 reviews 2.1/10 Amenities
  • 234 reviews 2.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.