Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.2/5 1,677 reviews

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Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,677 reviews

TripAdvisor Rating  4.0/5  2,724 reviews

Kids loved it! Mostly a good stay + a few issues

TripAdvisor rating 4.0/5

missusg123 TripAdvisor review

We travelled with two young kids (5 and 6) and found the location to be a quick and easy walk to everything we needed (southbank, small grocery store, city circle tram, gallery, botanical gardens). The staff were excellent and very helpful with all of our questions and issues. Unfortunately we had some minor issues with the room, including the dryer being broken. We were offered the use of a dryer in an alternative room though, however this wouldn't have worked for us. The king bed kept splitting in to 2, and the fold out sofa for the kids was on an odd angle- however the kids didn't even notice. Despite these downsides we had a good time. The place was clean and functional, and the pool was a big hit! FYI the pool is 1.06m deep everywhere. One of my kids could stand up, the other was too short- but could easily stand up in the spa!

Dear missusg123, I am delighted you chose Mantra Southbank for a recent family stay. I am glad you like our location and all the nearby handy amenities. And I was thrilled to read your lovely words about my team members' helpfulness and friendliness. I apologise for the issues mentioned, the hair dryer and the bed; however, despite this, I am happy you had a good time and liked our lap pool on Level 18. We all hope to see you soon and trust you will consider us then so we can warmly welcome you back. Kine Regards, Jens Corder, General Manager

Great location, comfortable stay

Customer review rating 4.0/5

Serap Families - Confirmed reviews ALL

Great family hotel in a central location. Walking distance to all the city offers. Reasonably priced. There is some wear and tear and could do with a refresh.

Dear Serap, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We appreciate your review and are pleased to hear that you enjoyed our central location and had a comfortable stay with us. Your comments regarding our hotel being a great choice for families and its proximity to the city's attractions are greatly appreciated. We understand your concerns about the wear and tear and agree that updates are necessary to maintain our standards. Rest assured, we are taking your feedback seriously and are currently reviewing our maintenance schedules to address any areas in need of refreshment. Your feedback helps us to continuously improve our offerings and ensure that our guests have a pleasant experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you once again for choosing Mantra Southbank Melbourne. Kind Regards, William Ng Front Office Manager

Well located.

Customer review rating 5.0/5

Lesley M. Families - Confirmed reviews ALL

Central, short walk to the CBD and close to the Botanical Gardens. Southbank is a great area for food.

Dear Lesley, Thank you for taking the time to share your experience following your recent stay at Mantra Southbank Melbourne. We greatly appreciate your glowing review and are delighted to hear that you had an excellent stay with us. We are thrilled that you found our hotel to be well located, with its central proximity to the CBD and the Botanical Gardens. We agree that Southbank is a fantastic area for dining, and we are pleased that you enjoyed exploring the culinary options nearby. Your feedback is invaluable to us, and it motivates us to continue providing exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Thank you once again for choosing Mantra Southbank Melbourne. If you have any further comments or suggestions, please feel free to reach out to us directly. Kind Regards, William Ng Front Office Manager

great location, beds not ideal, pull out sofa should be free... it was terrible. Rooms need a good clean

Customer review rating 3.5/5

Dale J. Families - Confirmed reviews ALL

breakfast was good. facilities were good. Room needed a good clean, Pull out sofa needed to be replaced as the mattress was totally worn out. not enough hot water for a family of 6, maybe the 2 bedroom rooms could get a bigger hot water unit. No dish cloth in kitchen was a bit stingy, hard to wipe down benches with a pot scourer.

Dear Dale J., Thank you for taking the time to share your feedback following your recent stay with us at Mantra Southbank Melbourne. We truly value all guest comments as they help us to continually improve our services. We are pleased to hear that you enjoyed our hotel's convenient location, and that you found our breakfast offerings and facilities satisfactory. Your positive comments are greatly appreciated. However, we sincerely apologize for the issues you encountered during your stay. Please accept our apologies for the discomfort caused by the beds and pull-out sofa in your room. We understand your concerns regarding the pull-out sofa, and we are currently reviewing our policies to ensure a more comfortable experience for our guests in the future. Furthermore, we have taken note of your feedback regarding the cleanliness of the rooms and the availability of hot water. Please rest assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure that all our rooms meet the highest standards of cleanliness and comfort. Regarding the kitchen amenities, we apologize for the oversight with the dish cloth. We will ensure that this is promptly addressed to provide a more seamless experience for our guests. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience that reflects our commitment to guest satisfaction. Kind Regards, William Ng Front Office Manager

WELL LOCATED

Customer review rating 3.5/5

Debbie V. F. Friends - Confirmed reviews ALL

APARTMENT QUITE OUTDATED, PHONE SERVICE WAS NOT AVAILABLE, WHICH WAS NOT FIXED DURING OUR TWO DAY STAY.

Dear Debbie, Thank you for staying at Mantra Southbank Melbourne and for sharing your feedback with us. We appreciate your review and are glad to hear that you found our location convenient. However, I apologise for the issues you experienced during your stay. It is disappointing to hear that the apartment was outdated and that you encountered problems with the phone service, which remained unresolved throughout your two-day stay. This is not reflective of the standard of service we aim to provide. Your feedback about the need for updated facilities, including room décor and addressing safety concerns in the bathroom for elderly guests, is invaluable. We take these comments seriously and will use them to guide our improvements moving forward. We apologise for any inconvenience caused by the wear and tear in the apartment. Please rest assured that we are actively working on addressing maintenance issues to ensure a more comfortable and enjoyable experience for our guests. If there are any other specific details you would like to share or further concerns you have, please feel free to reach out to me directly. We hope to have the opportunity to welcome you back and provide you with an enhanced experience that meets your expectations. Kind Regards, William Ng Front Office Manager

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Other web-users rate our hotel

  • 844 reviews 9.1/10 Location
  • 1,258 reviews 6.2/10 Room
  • 974 reviews 8.7/10 Service
  • 21 reviews 3.8/10 WiFi
  • 519 reviews 4.4/10 Cleanliness
  • 251 reviews 7.6/10 Breakfast
  • 207 reviews 9.1/10 Pool
  • 185 reviews 5.8/10 Value

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