Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,655 reviews

Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,655 reviews

Customer review rating 4.0/5

Rohan L. Families - Confirmed reviews ALL

Great outlook on the NGV Spacious two bedroom unit Comfortable beds

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We’re pleased to hear you and your family enjoyed the quiet atmosphere, the spacious two-bedroom apartment, the comfortable beds, and the wonderful outlook over the NGV. At the same time, I sincerely apologise for the cleanliness issues you experienced in the bathroom, particularly the dirty floor and hairs in the bath. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate follow-up. I’m also sorry to hear the shower-over-bath setup created accessibility difficulties for your elderly parents. We understand how important ease of access is, especially when travelling with family, and we appreciate you bringing this to our attention. For future stays, our team would be happy to discuss room options that may better suit your needs where available. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless experience next time. Kind regards, Mantra Southbank Melbourne

Customer review rating 2.0/5

Tammy P. Friends - Confirmed reviews ALL

Location was great. The side of kitchen bench was dirty. Toilet roll holder in a shit position had to twist my body just to get a sheet.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. While we’re pleased to hear you enjoyed our convenient location, I am very sorry that several aspects of your stay did not meet expectations. Please accept our sincere apologies regarding the cleanliness concerns you experienced on arrival, the issues with the WiFi connection, and the service interactions during check-in. Your comments are concerning and have been shared with the relevant teams for review and improvement, as this is not the level of experience we aim to provide for our guests. We also appreciate your feedback regarding the sofa bed charge and room layout. Guest feedback like yours is valuable in helping us identify areas where we can improve both comfort and communication for future stays. Thank you again for your honest feedback. We hope you may consider giving us another opportunity in the future to provide you with a more positive experience. Kind regards, Mantra Southbank Melbourne

Customer review rating 3.5/5

Grace B. Friends - Confirmed reviews ALL

Our experience was great. The bathrooms could have been cleaner and a male staff member on reception wasn’t overly welcoming however everyone else was lovely

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We’re pleased to hear you enjoyed our convenient location and that overall you had a great experience with your friends. It’s also lovely to know that the majority of our team made a positive impression during your stay. That said, I sincerely apologise for the areas where we fell short, particularly regarding the cleanliness of the bathroom and your interaction at reception. Providing a warm and welcoming experience is very important to us, and your comments regarding the service you received have been shared with the relevant team members for review and improvement. We also appreciate your feedback regarding the bathroom ventilation and comfort, as guest insights help us identify areas where we can improve the overall experience. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards, Mantra Southbank Melbourne

Customer review rating 3.5/5

Nicole S. Friends - Confirmed reviews ALL

Second time staying here and must say the facilities are more tired than I remember. Definitely needs an update. Also, requested 2 double beds but one room had 2 singles set up. More staff needed at check in and out time to help get people through quicker. Great location though.

Dear Guest, Thank you for choosing to stay with us again at Mantra Southbank Melbourne and for taking the time to share your feedback. We’re pleased to hear you continue to enjoy our fantastic location and that our team made a positive impression during your stay. At the same time, I sincerely apologise that aspects of the accommodation did not meet your expectations on this occasion. We appreciate your honest feedback regarding the condition of the facilities, the stains on the carpets and lounge, and the bedding configuration not matching your original request. Your comments have been shared with the relevant teams as we continue to review opportunities for refurbishment and overall property improvements. We also understand your concerns regarding wait times during busy check-in and check-out periods and appreciate your suggestion for additional staffing to help improve efficiency during peak times. Thank you again for your valued feedback and for your continued support as an ALL – Accor Live Limitless Classic member. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience. Kind regards Mantra Southbank Melbourne

Customer review rating 2.0/5

Amber S. Friends - Confirmed reviews ALL

The 2 bed, 2 bath apartment was very dated and not how it looked in the pictures. The balcony was about a foot deep so you could barely even stand on it. Bathrooms are in desperate need of a decent clean. Our room was right next to the elevators, one of these makes a horrific amount of noise which we heard all day and night. Housekeeping was strange, just changing bath mat and towel in one bathroom, taking the rubbish and doing nothing else? No dishcloth to wash anything up, milk in the fridge was half full and who knows how long it had been there for. Check in and check out process was slow.

Dear Guest, Thank you for taking the time to provide such detailed feedback following your recent stay at Mantra Southbank Melbourne. I am very sorry to hear that your experience did not meet the expectations you had of Mantra, particularly as a valued ALL – Accor Live Limitless Classic member. Please accept our sincere apologies regarding the condition and cleanliness of the apartment, the noise disturbance from the nearby elevators, and the housekeeping inconsistencies you encountered during your stay. Your comments regarding the bathrooms, kitchen items, and presentation of the room are especially concerning and have been shared with our housekeeping and management teams for immediate review and follow-up. I’m also sorry to hear the check-in and check-out experience was frustrating due to delays and limited staffing during peak departure time. We appreciate your feedback regarding self-service check-in and check-out options, as guest insights like yours are valuable in helping us improve operational efficiency and the overall guest experience. While I’m pleased you chose to stay with us, I regret that we were unable to provide the level of comfort and service you expected. Thank you again for your honest feedback, and we hope you may consider giving us another opportunity in the future to restore your confidence in our hotel. Kind regards, Mantra Southbank Melbourne

Other web-users rate our hotel

  • 1,080 reviews 9.4/10 Location
  • 1,558 reviews 5.2/10 Room
  • 1,036 reviews 8.4/10 Service
  • 24 reviews 5.5/10 WiFi
  • 714 reviews 5.6/10 Comfort
  • 689 reviews 2.5/10 Cleanliness
  • 266 reviews 6.9/10 Breakfast
  • 225 reviews 3.7/10 Vibe

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