Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.2/5 1,645 reviews

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Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,645 reviews

TripAdvisor Rating  4.0/5  2,733 reviews

Manageable

Customer review rating 3.0/5

Summer M. Friends - Confirmed reviews ALL

It wasn’t horrible but wasn’t amazing. I noticed all sorts of little things broken around the place as well as an elevator which was concerning and the hotel room we book also was meant to have a tv, which it did but nothing was working on it “technical issues” reception said which was just disappointing. So I would come back just because it’s easy to get around and it’s clean and nice but there were just mini things very annoying. But I know for next time to bring a laptop to watch something on

Dear Summer, Thank you for taking the time to share your feedback. We’re pleased to hear you found our location convenient and the hotel clean and pleasant. However, we were concerned to read your comments about the elevator and would appreciate some further details. We were not made aware of any elevator issues during your stay, so we’d like to understand more about your experience to ensure everything is operating as it should. Please feel free to contact us directly so we can investigate this further. Regarding the TV in your room, we sincerely apologize for the inconvenience caused. Our maintenance team has since inspected the unit, and they discovered that a loose wire was likely the cause of the issue. We hope this did not significantly impact your stay, especially as the apartment is equipped with two TVs for your convenience. We appreciate your feedback and would love the opportunity to welcome you back, with the confidence that any concerns will be addressed. Please don’t hesitate to reach out if you have any further questions or comments. Kind Regards, William Ng Front Office Manager

Well located

Customer review rating 3.5/5

Morgan Families - Confirmed reviews ALL

Well located and close walking distance to crown, aquarium, etc. room was neat and tidy, bathroom was a bit outdated. Breakfast was a bit disappointing for the cost - cold coffee and not a lot of variety. Staff were friendly and helpful. Would stay again.

Dear Morgan, Thank you for taking the time to share your feedback following your stay at Mantra Southbank Melbourne. We’re glad to hear you enjoyed our convenient location and found the room neat and tidy. We also appreciate your kind words about our friendly and helpful staff—they truly strive to provide excellent service, and it's wonderful to know their efforts made a positive impact on your experience. We’re sorry to hear that the bathroom didn’t meet your expectations, and we appreciate your comments regarding breakfast. We are constantly working to improve our offerings, and your insights will certainly be taken into consideration as we look to enhance the variety and quality of our breakfast options. We hope to welcome you back in the future and provide an even better experience. Thank you again for your valuable feedback! Kind Regards, William Ng Front Office Manager

Easygoing

Customer review rating 5.0/5

Richard Friends - Confirmed reviews ALL

Short and sweet

Dear Richard, thank you for staying with us on your recent trip to Melbourne. I am delighted you enjoyed your stay, and we hope to see you again when can warmly welcome you back. Sincerely, Jens Corder, general manager

Great location

Customer review rating 5.0/5

Jacqui R. Business - Confirmed reviews ALL

Staff were welcoming and very helpful. We received an upgrade and the rooms were fresh and inviting. The Accor App was confusing as it showed a restaurant and bar. On arrival the restaurant was only for breakfast and no bar which was disappointing as we wanted to sit in the bar and relax in the afternoon. Location was great but we did book and only stayed on the presumption from the Accor app that the restaurant and bar was available at any time. On looking at the notes it did say breakfast only which in that case we would have stayed at the Mecure but made me more aware to read or contact directly for clarification so a good lesson for me as I only book through yea Accor app.

Dear Jacqui, Thank you for staying with us and for your feedback, as well as for your lovely words about my team members. I am sorry about the confusion regarding the APP. The note is correct; the restaurant is only open for breakfast or for booked events and parties. We hope to open fully again; however, we promote many local restaurants, cafes, and bars in proximity and trust that they are useful to our guests. Sincerely, Jens Corder, general manager

Good hotel

Customer review rating 4.5/5

Ruben Families - Confirmed reviews ALL

Quick booking, excellent bar and excellent service

Dear Ruben, Thank you for your kind feedback! We’re delighted to hear that you had a great experience with our quick booking process, excellent restaurant, and top-notch service. It’s wonderful to know that we were able to meet your expectations. We look forward to welcoming you back to Mantra Southbank Melbourne on your next visit! Kind Regards, William Ng Front Office Manager

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Other web-users rate our hotel

  • 866 reviews 9.2/10 Location
  • 1,264 reviews 6.1/10 Room
  • 955 reviews 8.7/10 Service
  • 18 reviews 4.8/10 WiFi
  • 592 reviews 5.7/10 Comfort
  • 534 reviews 4.4/10 Cleanliness
  • 248 reviews 7.3/10 Breakfast
  • 199 reviews 9.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.