Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,629 reviews

Mantra Southbank Melbourne - Image 1
Mantra Southbank Melbourne - Image 2
Mantra Southbank Melbourne - Image 3
Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,629 reviews

Customer review rating 1.5/5

Ian T. Y. Business - Confirmed reviews ALL

Regarding checking in staff isn't trained enough and waited for a long time to chcek in asked for receipt they can't provid me a hard copy of the eft. Took ages

Dear Ian, Thank you for your feedback. I am sorry to hear that aspects of your stay did not meet expectations. I apologise for the delays experienced during check in and for the cleanliness concerns raised. Regarding your request for a receipt, as your booking included multiple apartments, a final tax invoice could not be provided until check out once all charges had been finalised. I apologise if this was not clearly explained. I also note your comments regarding missed items during servicing and will share this feedback with our housekeeping team. King regards, Jason Assistant manager

Customer review rating 4.5/5

Kiera T. Families - Confirmed reviews ALL

The staff were absolutely lovely, there was a fella at reception who was just a lovely guy and so nice to us.

Dear Kiera, Thank you for your wonderful feedback. We are delighted to hear you enjoyed a comfortable stay and found our team welcoming. Your kind comments about our reception staff will certainly be shared with the team and will mean a lot to them. We appreciate you choosing to stay with us and look forward to welcoming you and your family back again soon. King regards, Jason Assistant manager

Customer review rating 3.0/5

Brendan B. Couples - Confirmed reviews ALL

House keeping …average

Dear Brendan, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We are pleased to hear you enjoyed our convenient location and that your arrival and departure experiences were positive. However, we are sorry to learn that the housekeeping service during your stay did not meet expectations. Please accept our sincere apologies for the oversights you experienced on the second night, including the missing coffee supplies, face washers, and the presentation of the bed. We understand how important these details are to a comfortable stay, and we regret that we fell short in this regard. Your comments have been shared with our housekeeping team for review and follow-up to help ensure greater consistency in our service standards moving forward. We also appreciate your loyalty as an ALL member and Accor Vacation Club member, and we thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Mantra Southbank Melbourne Team

Customer review rating 5.0/5

Vanessa H. Families - Confirmed reviews ALL

Great customer service, nothing was a bother

Dear Guest, Thank you for your wonderful feedback following your recent stay at Mantra Southbank Melbourne. We are delighted to hear that you enjoyed our location and experienced such excellent customer service from our team. It is especially rewarding to know that nothing was too much trouble and that our staff helped make your stay memorable. We truly appreciate your loyalty as an ALL member and Accor Vacation Club member, as well as your perfect ratings and recommendation. Thank you again for choosing to stay with us. We look forward to welcoming you and your family back to Mantra Southbank Melbourne in the near future. Kind regards, Mantra Southbank Melbourne Team

Customer review rating 4.0/5

Ross H. A. H. Couples - Confirmed reviews ALL

The room was clean,service from staff friendly and helpful.Easy access to the places we wanted to visit.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We are delighted to hear that you enjoyed our convenient location and found your room clean and comfortable. It is also wonderful to know that our team provided friendly and helpful service throughout your stay and that our location made it easy for you to visit the places you wanted to explore. We appreciate your kind comments regarding our breakfast offering and thank you for your recommendation. Thank you again for choosing to stay with us. We look forward to welcoming you back to Mantra Southbank Melbourne in the future. Kind regards, Mantra Southbank Melbourne Team

Other web-users rate our hotel

  • 1,069 reviews 9.4/10 Location
  • 1,541 reviews 5.2/10 Room
  • 1,016 reviews 8.3/10 Service
  • 24 reviews 5.5/10 WiFi
  • 704 reviews 5.7/10 Comfort
  • 679 reviews 2.4/10 Cleanliness
  • 264 reviews 6.9/10 Breakfast
  • 225 reviews 3.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne Hotels