Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,662 reviews

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Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,662 reviews

TripAdvisor Rating  4.1/5  2,740 reviews

Customer review rating 0.5/5

Andrew L. Families - Confirmed reviews ALL

I made a booking weeks in advance as my wife was attending the Hyrox Melbourne competition nearby. Having been an Accor All/Advantage Plus member for almost 20 years I utilised my membership and booked a room for the two of us for a weekend in Melbourne. Unfortunately when I selected the number of guests, I selected only one person when I made the booking. Two days before the arrival date, I received notification I had a roster change due to an unexpected operational requirement (I am a police officer and have my roster regularly changed). So I called ahead and asked if my wife could check in. It was at this moment I raised I made a mistake in booking. Although the staff I spoke to were sympathetic they indicated I couldn’t add my wife’s details on the booking and she couldn’t check in even after I explained the circumstances. They did suggest I contact the Accor All hotline to see if they were in a position to make the amendment as I had booked through the website. I contacted the Accor All hotline and the consultant replied that it was at the discretion of the hotel and they contacted Mantra Melbourne and was told that I could not change the booking and instead suggested I make a new booking to include my wife. I then asked if there was a spare room and I was told there were no vacancies. After I explaining that my wife needed rest for a competition and I may be arriving at worst case on Saturday morning, the Accor All consultant again asked Mantra Southbank and the reply I got was “sorry only you can get the keys, your wife has to wait for you to come.” At this point I made the decision to not take any chances and asked if there was vacancy at another hotel at Southbank which the Mercure was available. I made the booking and there were no issues with having my wife added with the authority to check in. As it turned out that was very lucky as I was tied up with an active police investigation and was not able to travel to Melbourne on the Friday night which if I had taken the risk at Mantra, she would have been sleeping on the street because of Mantra’s inflexibility. Whilst I am aware there are rules and I made the mistake of booking for one person, I would have thought having been an Accor member for over 20 years, there may have been some reward for loyalty, but Mantra’s inflexibility and insistence that my wife could not check in and suggest I book another room when there was none available indicates they didn’t want my business and has left a very bad taste in my mouth. And finally after not being able to use the room, Mantra Southbank sends multiple reminders to give a rating added salt to the wound. Had the Mercure Southbank not have come to the rescue I would have considered cancelling my Accor All membership but they did the right thing and saved the day. Mantra Southbank… well the less the said the better.

Dear Andrew, Thank you for sharing your experience regarding your recent stay with us. I sincerely apologise for the difficulties you encountered with your booking, particularly regarding your wife's check-in. We understand the importance of flexibility, especially given your unforeseen circumstances as a police officer, and we regret that our policies did not accommodate your needs in this instance. While we strive to provide exceptional service to all our guests, limitations on altering bookings can pose challenges. I appreciate your loyalty to the Accor brand, and it is disheartening to hear that this experience did not meet your expectations. I will ensure your feedback is shared with our management team for further consideration, as we continually seek to enhance our guest experience. Thank you once again for your valuable insights, and I hope your future encounters with Accor brands will be more aligned with the high standards we aim to uphold. Best regards, Jens Corder, Mantra Southbank Melbourne

Customer review rating 4.5/5

Tracey A. Friends - Confirmed reviews ALL

Loved the apartment so close to Hamer hall concert and parking provided. We will stay again next year. Thanks for your hospitality

Dear Tracey A., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the convenience of our location and found the apartment to your liking. We look forward to welcoming you back next year. Best regards, Jens Corder, Mantra Southbank Melbourne

Customer review rating 4.0/5

Sam T. Families - Confirmed reviews ALL

Walking distance to Flinders and Southbank

Dear Sam, Thank you for sharing your positive feedback about your recent stay. We're glad you enjoyed our location, cleanliness, and spacious apartments. We hope to welcome you back again soon. Best regards, Jens Corder, Mantra Southbank Melbourne

Customer review rating 4.5/5

Tanya M. Friends - Confirmed reviews ALL

Great overnight at Mantra. Friendly staff

Dear Tanya, Thank you for your positive feedback. We are pleased you enjoyed your stay and valued our staff and location. We look forward to welcoming you again. Best regards, Jens Corder Mantra Southbank Melbourne

Customer review rating 5.0/5

Chee K. F. Families - Confirmed reviews ALL

Wonderful front desk and restaurant staff

Dear K. F., Thank you for your positive feedback about our location and the service from our front desk and restaurant staff. We are delighted you had a wonderful stay and appreciate your kind words. Best regards, Mantra Southbank Melbourne

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Other web-users rate our hotel

  • 1,028 reviews 9.5/10 Location
  • 1,470 reviews 5.4/10 Room
  • 1,023 reviews 8.6/10 Service
  • 23 reviews 6.3/10 WiFi
  • 676 reviews 5.7/10 Comfort
  • 639 reviews 3.1/10 Cleanliness
  • 254 reviews 7/10 Breakfast
  • 219 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.