Mantra Southbank Melbourne

Mantra Southbank Melbourne

Customer review rating (ALL Rating) 4.2/5 976 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 50m to Arts Centre & National Gallery

  • 50m to Public Transport

  • 100m to Federation Square / CBD

  • Multi-entry onsite Carpark

ALLSAFE approved hotel

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

Telephone +61 3 8696 7222

Fax +61 3 9696 6778
  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 26km / 16 miles

GPS:-37.821624, 144.966902

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

MEZZI BAR AND KITCHEN Non contractual photo

Mezzi Bar and Kitchen provides a comfortable and intimate location to sample the slick modern Mediterranean menu or our house made stone baked pizzas, without ever having to leave the hotel.

Our accommodation(s)

Set apart by their spacious design, our rooms are ideal for anyone travelling to Melbourne for business or leisure. Superbly styled and fully self-contained, each air-conditioned apartment features full kitchen and laundry facilities, Foxtel, free to air TV and internet access, while those on the upper floors also offer spectacular views of the city and nearby Melbourne Botanical Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  976 reviews

TripAdvisor Rating  4.0/5  2,645 reviews

Great location, friendly staff

Customer review rating 4.5/5

Dani Friends - Confirmed reviews ALL

We had a great stay in well appointed rooms. Fabulous location for a girls weekend catch-up. 2 br apartment was great for the 4 of us to sit and chat and easy access to city, gardens and gallery. Staff were super friendly.

Dear Danielle, We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine

NOT GOOD VALUE

Customer review rating 1.0/5

Lynette Couples - Confirmed reviews ALL

Overall, our experience at your hotel has been extremely disappointing and extremely expensive given the quality of the room provided to us for our stay along with the additional expense of a bond being required. The room required us to request a bedside table lamp along with a stool for the table in the lounge area. It was extremely noisey, whether that was from your air conditioning ducts? We heard a constant hum throughout the night. The bathroom is well overdue for an update with the shower in the bath creating a safety hazard with the tap protruding from the wall and the towel rail falling off the wall. For the money, we will not be staying at the Mantra Southbank again and will stay at the Langham instead which was the same price with no bond required.

Dear Lynette F., Thank you for taking the time to tell us about your experience at the Mantra Southbank Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine

Apartment was well located and easy access to most events and shopping precincts

Customer review rating 4.5/5

Caroline Solo - Confirmed reviews ALL

My stay was good except my room was facing a busy street so noise was annoying at night. I did make use of the earplugs that were in the bathroom. Next time I’ll request a room away from busy street but otherwise a nice comfortable stay

Dear Caroline , We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine

Great Location

Customer review rating 4.0/5

Sally Families - Confirmed reviews ALL

We really enjoyed our stay at The Mantra, location was great for shopping and dining. The pool and spa area was amazing and kept the kids entertained. Generously sized 2 bedroom appartments.

Dear Sally-Anne, We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madeleine

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Aircon struggled to warm up the room. No housekeeping even though I stayed for 4 nights. Road noise was very intrusive.

Dear Janet, Thank you for taking the time to tell us about your experience at the Mantra Southbank Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine

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