Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.0/5 1,622 reviews

Mantra Southbank Melbourne - Image 1
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Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,622 reviews

Customer review rating 1.0/5

Zeynep T. Business - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your feedback and for choosing to have your work team stay with us again. We're disappointed to hear that your experience this year did not meet the standard you experienced previously. Please accept our sincere apologies for the cleanliness issues you encountered. Finding rooms that had not been properly prepared for arriving guests is unacceptable and we're sorry this resulted in having to relocate some of your team to another hotel. Your feedback has been shared with our housekeeping and management teams so we can investigate what went wrong and take the necessary steps to prevent this from happening again. We appreciate you bringing these concerns to our attention and hope you'll consider giving us the opportunity to restore your confidence in the future. Regards, The Mantra Southbank Team

Customer review rating 4.5/5

Fiona M. Business - Confirmed reviews ALL

Dear guest, thank you so much for your wonderful review and for choosing to stay with us once again. It's always a pleasure to welcome returning guests and we're delighted to hear that you continue to enjoy the comfort, cleanliness and spacious layout of our rooms. We're especially pleased that the selection of teas and our proper-sized mugs made your stay that little bit more enjoyable — we know it's the little details that can make a difference! We truly appreciate your kind words and look forward to welcoming you back again soon. Safe travels until then! The Mantra Southbank Team

Customer review rating 2.0/5

Florencia F. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. Firstly, please accept our sincere apologies that your experience did not meet your expectations. We are disappointed to learn that the cleanliness and presentation of both your room and our public areas fell short of the standard we strive to provide. While we're pleased to hear you found our team to be friendly, enjoyed our convenient location, and appreciated the spaciousness of your room, we are sorry that these positives were overshadowed by your concerns regarding cleanliness, maintenance, and the odour in your apartment. Your comments have been shared with both our Housekeeping and Maintenance teams for immediate review, including the presentation of our public amenities and lift areas. Feedback such as yours is invaluable in helping us identify where we need to improve and ensure our standards are consistently maintained. Thank you again for your honest feedback. We appreciate your loyalty as an ALL member and hope you will consider giving us another opportunity to provide the level of experience you rightfully expect from Mantra Southbank Melbourne. Kind regards, Mantra Southbank Melbourne

Customer review rating 3.5/5

Leo D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mantra Southbank Melbourne. We're pleased to hear you enjoyed our convenient location, onsite parking, and the friendly service provided by our Reception team. Your kind comments about our staff are greatly appreciated, and we will be sure to pass them on. We do, however, sincerely apologise that your room was not ready at the standard check-in time. On this occasion, it became available approximately 15 minutes later than expected, and we understand that even a short delay can be disappointing when you're eager to settle in. While our Housekeeping team works hard to ensure every room is thoroughly prepared for arriving guests, there are occasions when this can result in a slight delay, particularly during busy periods. We appreciate your patience and your understanding, and we thank you for your feedback as it helps us continue to improve. We hope to have the opportunity to welcome you back for an even smoother experience in the future. Kind regards, Mantra Southbank Melbourne

Customer review rating 3.0/5

Laura S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay at Mantra Southbank Melbourne. We are pleased to hear that you enjoyed our convenient location and that your room met your expectations in terms of size and layout. However, I am sorry to learn that your overall experience was impacted by the traffic noise, the cleanliness of the bathroom, and the maintenance issue with the bathroom door. Please accept my sincere apologies, as these are not the standards we strive to provide. Your comments have been shared with our housekeeping and maintenance teams so that these matters can be addressed. I also appreciate your feedback regarding the pool area. While the space is limited due to the design of our property, we understand that this may not have met your expectations, particularly during a family stay. Thank you again for your valuable feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Kind regards, Mantra Southbank Melbourne

Other web-users rate our hotel

  • 1,066 reviews 9.5/10 Location
  • 1,527 reviews 5.2/10 Room
  • 1,024 reviews 8.2/10 Service
  • 25 reviews 5.5/10 WiFi
  • 703 reviews 5.7/10 Comfort
  • 674 reviews 2.5/10 Cleanliness
  • 254 reviews 6.8/10 Breakfast
  • 237 reviews 6.3/10 Value

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