Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,672 reviews

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Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,672 reviews

Customer review rating 4.5/5

Megan N. Business - Confirmed reviews ALL

Enjoy staying at this hotel. Always clean and tidy and spacious for longer stays.

Dear Megan Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Southbank Management Team

Customer review rating 4.5/5

Darrin A. Families - Confirmed reviews ALL

Rooms were clean.. Pool was great for kids.. Service was good.. Only complaint was the person on breakfast ,probably needed to smile and be a bit more pleasant..

Thank you for your feedback. We’re glad to hear you enjoyed the clean rooms, our pool, and the overall service during your stay. We appreciate you bringing your breakfast experience to our attention, and we’ll be sure to address this with our team to ensure a more welcoming atmosphere for all guests. We hope to have the opportunity to welcome you back again soon. Regards, Mantra Southbank Team

Customer review rating 0.5/5

Gavin T. Friends - Confirmed reviews ALL

Terrible. Will not be staying here again. Room smelt like sewage and no solution was offered.

Dear Gavin, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how unpleasant the odour issue must have been during your stay. This is certainly not the standard we aim to provide our guests. We also regret that you felt no suitable solution or follow-up was offered at the time. Your comments have been shared with our management and maintenance teams so the matter can be fully investigated and addressed. We appreciate you bringing this to our attention and sincerely apologise for the disappointment caused. Sincerely Mantra Southbank Management Team

Customer review rating 4.5/5

Robyn P. Couples - Confirmed reviews ALL

Room was spacious clean and everything needed was in the kitchen.Staff were pleasant and friendly.Buffet breakfast was a good start to the day.

Dear Robyn, Thank you for sharing your lovely feedback following your recent stay at Mantra Southbank Melbourne, and for your continued loyalty as an ALL Classic member and Accor Vacation Club member. We’re delighted to hear that you enjoyed our convenient location, with easy access to food, transport, and local attractions. It’s also wonderful to know that you found your room spacious, clean, and well-equipped, and that our team made you feel welcome with their friendly service. I’m pleased that you were able to start your day well with our buffet breakfast too. Thank you as well for your feedback regarding the booking experience. I’m sorry to hear that using your vouchers felt difficult, and we will certainly take this on board as we look to improve the process and make it more seamless for our guests. We truly appreciate your kind comments and support, and we look forward to welcoming you back again for another enjoyable stay. Warm regards,

Customer review rating 3.0/5

Matthew L. Couples - Confirmed reviews ALL

We have stayed many times this visit it appeared that the standards have slipped with the hotel/ apartments. When booking price for parking was confirmed a price increase past that date was passed on without notification. Breakfast was average with staff not as professional as previous stays. Not sure we will be back.

Dear guest, thank you for your continued loyalty and for sharing your feedback. I’m really sorry to hear that this stay didn’t meet the standards you’ve come to expect from us. Your comments about the parking pricing, breakfast experience, and service are taken seriously, and we’ll be addressing these with our team. We truly value your past visits and hope we’ll have the chance to restore your confidence in us on a future stay. Regards, Mantra Southbank Team

Other web-users rate our hotel

  • 1,091 reviews 9.4/10 Location
  • 1,558 reviews 5.3/10 Room
  • 1,041 reviews 8.4/10 Service
  • 24 reviews 5.5/10 WiFi
  • 709 reviews 5.6/10 Comfort
  • 679 reviews 2.5/10 Cleanliness
  • 376 reviews 4.8/10 Amenities
  • 264 reviews 7/10 Breakfast

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