Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.0/5 1,619 reviews

Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,619 reviews

Customer review rating 1.0/5

Rajnikant B. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We also appreciate your loyalty as an ALL Classic member. We are very sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the noise disturbances you experienced, particularly the lift noise during the night. We understand how important a quiet and restful stay is, and we regret that this impacted your overall experience. We are also sorry that you were disappointed with your accommodation, the cleanliness of your apartment, and the breakfast offering. Your comments have been shared with our Housekeeping, Maintenance, and Food & Beverage teams so they can review these areas and make the necessary improvements. While we're pleased to know that your booking, check-in, check-out, and WiFi experience were satisfactory, we regret that these positives did not outweigh the issues you encountered. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay. Kind regards, Front Office Mantra Southbank Melbourne

Customer review rating 4.5/5

Beverly D. S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra Southbank Melbourne. We also appreciate your loyalty as an ALL Classic member. We're delighted to hear that you enjoyed our convenient location and found your apartment comfortable. It is especially pleasing to know that your arrival, accommodation, cleanliness, our team, and check-out all met your expectations. Thank you also for your helpful suggestions. We apologise that there was no dishcloth provided in the apartment and that the refrigerator was not as cold as it should have been. Your comments have been shared with our Housekeeping and Maintenance teams so that these matters can be reviewed and addressed. We truly appreciate your recommendation and your valuable feedback, as it helps us continue to improve the experience we provide for our guests. We look forward to welcoming you back to Mantra Southbank Melbourne again soon. Kind regards, Front Office Mantra Southbank Melbourne

Customer review rating 4.5/5

Rayhan S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra Southbank Melbourne. We also appreciate your loyalty as an ALL Silver member. We're delighted to hear that you and your family had a fantastic stay and enjoyed our convenient location, spacious and cosy apartment, breakfast, and the hospitality provided by our team. It's also wonderful to know that your booking experience, accommodation, cleanliness, check-out, and WiFi all met your expectations. Thank you as well for your feedback regarding breakfast. We are always looking for ways to enhance our offering, and your comments are greatly appreciated. We truly appreciate your recommendation and your kind words. We look forward to welcoming you and your family back to Mantra Southbank Melbourne again soon. Kind regards, Front Office Mantra Southbank Melbourne

Customer review rating 4.0/5

Michelle W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We also appreciate your loyalty as an ALL Classic member. We're pleased to hear that you and your family had a nice stay with us and appreciate your positive ratings across your accommodation, booking experience, and overall stay. We sincerely apologise that the sauna was unavailable during your visit. We understand this was disappointing, and we're sorry that it impacted your experience. Your feedback has been shared with our Maintenance team as we continue working to ensure all of our facilities are available and operating to the expected standard. We also appreciate your feedback regarding your arrival experience, cleanliness, our team, and WiFi. Your comments help us identify opportunities to improve the experience we provide for our guests. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mantra Southbank Melbourne in the future. Kind regards, Front Office Mantra Southbank Melbourne

Customer review rating 2.0/5

Mark W. Couples - Confirmed reviews ALL

Dear Mark, Thank you for taking the time to share your feedback. I'm sorry to hear that your stay did not meet your expectations, particularly with the room layouts and cleanliness. Your comments have been shared with our team so we can address these concerns and improve our guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a much better stay in the future. Kind regards, Jason Assistant Manager

Other web-users rate our hotel

  • 1,067 reviews 9.4/10 Location
  • 1,535 reviews 5.2/10 Room
  • 1,021 reviews 8.2/10 Service
  • 25 reviews 5/10 WiFi
  • 700 reviews 5.6/10 Comfort
  • 681 reviews 2.5/10 Cleanliness
  • 263 reviews 6.8/10 Breakfast
  • 222 reviews 4/10 Vibe

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