Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,625 reviews

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Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,625 reviews

TripAdvisor Rating  4.1/5  2,742 reviews

Customer review rating 2.0/5

Peter D. Families - Confirmed reviews ALL

Booked through the Accor All app, 2 bedroom apt, 2 adults & 2 Children, breakfast included. Received a call from Liam the duty manager the day before our check-in to ask for our preferred bedding configuration, as as far as he could see, our booking was for 2 adults so assumed we would be happy with 2 king beds. I informed him that that was incorrect, it was actually for 4 people and that if possible 1 king and 2 singles would be better. He again stated that on the hotels booking sheet it had only come through as, or was showing 2 people. He said it wasn’t a problem and the room would be set up as requested. I then said, as our booking was for 4 people, not 2 and the booking included breakfast, would there be an issue at breakfast. He said, as the booking was only for 2 people, I would need to pay for the extra breakfasts. I again confirmed, that I had, via the app booked for 4 people, breakfast included. Liam told me that if I showed reception when we arrived confirmation that our booking was for 4 people, breakfast included, then the system would be updated and breakfast wouldn’t be an issue. When I checked in just after 2pm, I showed the booking details to reception….i even left the email printout with him clearly showing my booking was for 4, including breakfast. He said it would be fixed up before the morning. I wasn’t completely surprised when we did go to breakfast the following day to be told by the lady at the bar area who asked for our booking details that we had only booked breakfast for 2 and we would have to pay for the 2 extras…… Fortunately the guy on main reception who had checked me in the day before was there and we were allowed to have our breakfast at no extra charge. When I checked out, he was good enough to apologise for the confusion, but, as I said to him, it’s just incredibly disappointing that I made a fair effort to remedy an error that wasn’t mine and nothing was done from the hotels point of view. I don’t really feel that I should have had to keep trying to prove my point, I did everything possible to have the included breakfast without issue. A couple of other points of feedback. In the room, the bathroom in particular….the light above the sink didn’t work and 3 of the 5 bottles of shampoos, body lotions, shower gels etc were empty. Also, the hallway leading from the lift to the room quite clearly hadn’t been vacuumed for a while…or even had tissues/knapkins picked up.

Dear Peter, thank you for staying at Mantra Southbank and for your detailed feedback. I apologise for the booking discrepancy between the ALL app and our property management system. We have reported the issue to our reservation centre team for follow-up. I regret that we did not handle the situation more professionally and sincerely apologize for the inconvenience. Thank you again for sharing your experience. We look forward to welcoming you back and hope your next stay is even more enjoyable. Best regards, Jens Corder, Mantra Southbank Melbourne

Customer review rating 4.5/5

Natalie A. Couples - Confirmed reviews ALL

Friendly great rooms easy to book in and out parking was great paying for parking not so great

Customer review rating 2.5/5

June C. Families - Confirmed reviews ALL

We were disappointed with our room which was near the lifts and quite noisy. We specifically asked for a room away from lifts. Room was dirty with grime on the stove top and mold on the bathroom tiles. Housekeeping did not change our sheets or make our bed over a 5 night stay. We had to ask for bathroom supplies to be topped up, including toilet paper! Breakfast buffet was very bland with the same food offered every day. Coffee was watery and tasteless. No gluten free pastries and toast was only available by request. Very disappointing.

Customer review rating 5.0/5

Vikki T. Families - Confirmed reviews ALL

Easy booking, Excellent Location, Great Price, Lovely Room, Fabulous Staff Good Facilities.

Dear Vikki, thank you for staying at Mantra Southbank Melbourne. I am pleased you enjoyed your stay and appreciated our location and rooms. Thank you for your feedback; my team and I will share your comments. We look forward to welcoming you again on your next visit. Thank you again for sharing your experience with us. Best regards, Jens Corder, Mantra Southbank Melbourne

Customer review rating 3.5/5

Peter K. Couples - Confirmed reviews ALL

Great service. However still waiting for receipt to be forwarded by email as requested

Dear Peter K., Thank you for your feedback. We're glad you enjoyed our service. I'm sorry for the delay in sending your receipt by email. I'll make sure this gets sorted out. Thanks for letting us know about these issues. Your feedback helps us improve our services. Best regards, Jens Corder, Mantra Southbank Melbourne

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Other web-users rate our hotel

  • 1,022 reviews 9.5/10 Location
  • 1,460 reviews 5.4/10 Room
  • 1,020 reviews 8.6/10 Service
  • 23 reviews 6.3/10 WiFi
  • 670 reviews 5.7/10 Comfort
  • 629 reviews 3/10 Cleanliness
  • 250 reviews 6.9/10 Breakfast
  • 223 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.