Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.0/5 1,606 reviews

Mantra Southbank Melbourne - Image 1
Mantra Southbank Melbourne - Image 2
Mantra Southbank Melbourne - Image 3
Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

Premium One Bedroom Apartment

Photo out of - Premium One Bedroom Apartment

If you are looking for space to stretch out, our Premium One Bedroom Apartment will feel like your home away from home. These apartments feature generously proportioned rooms, allowing ample space to cook, eat, work or just escape the hustle & bustle.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Our stylish One Bedroom Spa Apartments are the perfect retreat from the rigours of the city. The two-person corner spa, in the bathroom, is a fabulous addition to this beautiful suite.

Max. number of persons
4
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our spacious Two Bedroom Apartments are perfect for family or friends looking for value without sacrificing comfort accompanied by fully equipped kitchen and laundry, bathroom & lounge room. Bedding: 2 x King bed or 1 x King + 2 Singles or 4 x Singles

Max. number of persons
6
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy views of the Arts Centre spire from the large corner balcony including an open plan kitchen, living and dining area with modern furniture pieces creates a spacious and airy layout. Bedding: 1 x Queen beds + 1 x King or 1 x Queen + 2 x Singles

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 98 m² / 1054 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy high end finishes of our Two Bedroom Two Bathroom Apartment. The addition of a second bathroom which is ideal for adult groups or families looking for extra space and privacy accompanied by a full kitchen. Bedding: 2 x King or 1 x King + 2 x Singles

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave grill
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 120 rooms
  • 4 rooms for people with reduced mobility
  • 120 family rooms
  • 128 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • High speed transmission line
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

Swimming Pool

  • Covered
  • On site

Gymnasium

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.95 m / 6.4 ft

  • Parking pricing: 24.70 € 40 AUD Per day

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators

MEZZI BAR AND KITCHEN

Photo out of - MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Cooking style
Mediterranean
Classifications & labels
.
Capacity
40
Accessibility
Accessible service
31 City Road, 3006 Southbank, Australia
Telephone +61 3 8696 7213
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Musical Atmosphère

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Gluten-free menu

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

No holiday is complete without a dip in a pool and a relaxing spa. Located on level 18 - access via your hotel key card.

"Our fully equipped gym means you can indulge in Melbourne's world famous cuisine guilt free"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,606 reviews

Customer review rating 3.5/5

Shae W. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed aspects of your stay with us. We hope to have the pleasure of welcoming you back to Mantra Southbank again soon!

Customer review rating 1.5/5

Kris T. Families - Confirmed reviews ALL

Dear guest, thank you for sharing your feedback. We're sorry to hear that your room did not meet expectations and apologise for the issues you encountered. We're pleased to hear our team made a positive impression and we appreciate your comments as they help us identify areas where we can improve. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, the Mantra Southbank team

Customer review rating 2.0/5

Duncan F. Business - Confirmed reviews ALL

Dear guest, thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations and that you felt the room condition and facilities did not reflect the value you expected. We would also like to clarify that we do not aim to advertise a bar or evening restaurant as part of our hotel facilities - if this was shown somewhere please let us know so we can correct. We appreciate your comments regarding the room and bathroom and will certainly take them on board as we continue to improve our guest experience. We hope you'll consider giving us another opportunity in the future. Kind regards, Mantra Southbank team

Customer review rating 4.0/5

Martin B. Couples - Confirmed reviews ALL

Dear MARTIN B., We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for your concern, I do apologize for it and will pass it to the team so we can give you better experience on your future stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fenny

Customer review rating 4.5/5

Keng L. P. Friends - Confirmed reviews ALL

Dear KENG L. P., We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Rewa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also put the note regarding the shower drain, hopefully we can give you an even better experience for your future stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fenny

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed aspects of your stay with us. We hope to have the pleasure of welcoming you back to Mantra Southbank again soon!

Customer review rating 1.5/5

Kris T. Families - Confirmed reviews ALL

Wasn't a great experience. The room had a really bad stench. There was a dirty glass left in one of the rooms. Carpets are old and dirty. The staff were lovely but the room was really disappointing.

Dear guest, thank you for sharing your feedback. We're sorry to hear that your room did not meet expectations and apologise for the issues you encountered. We're pleased to hear our team made a positive impression and we appreciate your comments as they help us identify areas where we can improve. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, the Mantra Southbank team

Customer review rating 2.0/5

Duncan F. Business - Confirmed reviews ALL

No Bar, No Restaurant (breakfast only) no mini bar available. Dated room, especially the shower room. Not worth the cost paid.

Dear guest, thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations and that you felt the room condition and facilities did not reflect the value you expected. We would also like to clarify that we do not aim to advertise a bar or evening restaurant as part of our hotel facilities - if this was shown somewhere please let us know so we can correct. We appreciate your comments regarding the room and bathroom and will certainly take them on board as we continue to improve our guest experience. We hope you'll consider giving us another opportunity in the future. Kind regards, Mantra Southbank team

Customer review rating 4.0/5

Martin B. Couples - Confirmed reviews ALL

Everything very good however the watering down of the shower soaps and hair wash was extremely excessive and may as well been water only as it was so watered down that it was quite ridiculous

Dear MARTIN B., We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for your concern, I do apologize for it and will pass it to the team so we can give you better experience on your future stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fenny

Customer review rating 4.5/5

Keng L. P. Friends - Confirmed reviews ALL

​My stay at Mantra Southbank Melbourne was wonderful and met every expectation. From our early arrival, we were warmly taken care of by a lovely staff member (her name sounded like Riva), setting a great tone for our trip. The hotel is exceptionally clean, functional, and very well-maintained, and the location in Southbank couldn't be more accessible. I was also extremely grateful for the Platinum benefits extended to us, including complimentary breakfast. Every team member we encountered was fast, helpful, and courteous—thank you for a fantastic experience!

Dear KENG L. P., We very much appreciate your comments regarding your stay at the Mantra Southbank Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Rewa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also put the note regarding the shower drain, hopefully we can give you an even better experience for your future stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fenny

Customer review rating 1.5/5

Caroline M. Business - Confirmed reviews ALL

Well below my expectation. Room was grotty, grubby and poorly maintained and appointed. There was not even so much as a glass so I could have a drink of water. Would recommend against.

Dear guest, thank you for taking the time to share your feedback. We're very sorry to hear that your stay fell short of expectations and apologise for the condition of the room and the items that were missing. This is certainly not the experience we want our guests to have. Your comments are appreciated and will be shared with our team for review. We hope to have the opportunity to provide a better experience in the future and win back your trust. Hope to welcome this opportunity, Mantra Southbank Team

Customer review rating 1.5/5

X. X. F. Business - Confirmed reviews ALL

1. When I step into the room, the room temp is about 18 degree, after turn on air con for 2 hours, it's only move to 19 degree; with the whole night with air con, the room temp is still 19 degree the next morning, even tell the staff, nothing has been offered/fixed. 2. I have asked the reception to check if my booking include the breakfast, but the staff is keep telling me there is no internet, so they can't verify, the same message given to me the next morning; then I asked for the pre-booking of the breakfast, but the restraint still charged me the full price instead of prebook price. After I pointed it out, they did not refund me the gap on the spot, instead of stating they will check later.

Customer review rating 2.0/5

Bailey A. Friends - Confirmed reviews ALL

Disappointed

Customer review rating 3.0/5

Peter D. Business - Confirmed reviews ALL

Business stay at Southbank room good, location convenient but Restaurant and Bar closed so no value for Accor members seeking food/drinks

Hi Peter, Thank you for your feedback. We’re glad you enjoyed the room and convenient location. We’re sorry we weren’t able to offer all of your Platinum benefits on this occasion and appreciate your understanding. Kind regards, Jason, Assistant Manager

Customer review rating 5.0/5

Jada S. Friends - Confirmed reviews ALL

Great location, comfortable rooms, parking onsite and buffet breakfast

Hi Jada, Thank you for the fantastic feedback! We’re so pleased you enjoyed the comfortable room, breakfast and convenient location. We hope to welcome you back again soon. Kind regards, Jason, Assistant Manager

Customer review rating 3.5/5

Sarah B. Friends - Confirmed reviews ALL

Location was great and service was good. Room was average - amenities weren’t topped up, a few things in the verge of being broken, sofa bed very uncomfortable, air conditioner loud.

Hi Sarah, Thank you for sharing your feedback. It’s great to hear you enjoyed our location and service, though I’m sorry the room didn’t meet expectations. We appreciate you highlighting the issues with the amenities, sofa bed and air conditioning. Kind regards, Jason, Assistant Manager

Customer review rating 4.5/5

Chris B. Solo - Confirmed reviews ALL

Clean, comfortable, good service, great location.

Hi Chris, Thank you for the great feedback. We’re delighted you enjoyed your stay and appreciated the service from our Reception team. We hope to welcome you back again soon. Kind regards, Jason, Assistant Manager

Customer review rating 5.0/5

Shayne W. Business - Confirmed reviews ALL

The staff made it a most enjoyable experience. Thank you.

Hi Shayne, Thank you for the fantastic feedback. We’re so pleased our team made your stay an enjoyable one. We really appreciate your kind words and hope to see you again soon. Kind regards, Jason, Assistant Manager

Customer review rating 3.0/5

Miriam B. Families - Confirmed reviews ALL

Bathroom needs a proper clean just not a quick going over. Shower/bath tiles dirty, behind the vanity unit tap was dirty. Needs a deep clean. Balcony floor dirty, no cushions on outdoor seats. Great you gave lovely water and super doopers are free in foyer Breakfast superb and staff were friendly and helpful.

Hi Miriam, Thank you for sharing your feedback. I’m sorry the cleanliness of your apartment wasn’t up to standard, particularly in the bathroom and balcony. We appreciate you highlighting this. I’m glad you enjoyed breakfast and received friendly service from our team. Kind regards, Jason, Assistant Manager

Customer review rating 3.0/5

Karen S. Families - Confirmed reviews ALL

Staff were great so we didn’t complain but room was below the standard we are used to from this motel

Hi Karen, Thank you for your feedback. We’re so pleased you found our team amazing, but we’re very sorry the cleanliness of your room fell below the standard you expected. We really appreciate you bringing this to our attention. Kind regards, Jason, Assistant Manager

Customer review rating 5.0/5

Holly R. Friends - Confirmed reviews ALL

Stayed at Mantra for 2 nights for a concert at John Cain and couldn’t have asked for a better stay. Staff were lovely, food was yummy and the pool was nice and relaxing!

Hi Holly, Thank you for the wonderful feedback! We’re so pleased you enjoyed your stay for the concert, especially the food, pool and friendly service from our team. We hope to welcome you back again soon. Kind regards, Jason, Assistant Manager

Customer review rating 5.0/5

Kylie H. Couples - Confirmed reviews ALL

The lady who greeted us was Amazing, our room was clean and fantastic views of the city, the spa & pool were a great relaxation, Breakfast was tasty and the staff were lovely.

Hi Kylie, Thank you for the wonderful feedback! We’re so pleased you enjoyed the beautiful views, breakfast and relaxing pool and spa. It’s especially lovely to hear our team made you feel so welcome. Kind regards, Jason, Assistant Manager

Customer review rating 4.0/5

Tiffany R. Couples - Confirmed reviews ALL

Hotel is in a great location. The bed was very comfortable. Our only gripe was we specifically chose this hotel over another because it had a sauna but while we were staying there it was closed for maintenance.

Hi Tiffany, Thank you for your feedback. We’re glad you enjoyed our location and comfortable room, and we’re sorry the sauna was unavailable during your stay, especially as this was an important part of your decision to stay with us. Kind regards, Jason, Assistant Manager

Customer review rating 1.5/5

Paula M. Families - Confirmed reviews ALL

Check in and check out we’re incredibly slow. There was no blankets for the roll out bed. I was asked to go to reception to collect blankets when I got there they said they would have to see if they could find any. They bought me a mattress protector as a blanket which provided no warmth. There was also not enough towels in room on check-in and Gaia we had to go to reception to collect extra towels. This is nit the standard if customer service I have experienced at mantra in the past. Most disappointing

Customer review rating 3.0/5

Robert N. Friends - Confirmed reviews ALL

Very average stay,I let the staff know of all the problems.Which I won't get into now.

Other web-users rate our hotel

  • 1,035 reviews 9.5/10 Location
  • 1,530 reviews 5.1/10 Room
  • 1,006 reviews 8.2/10 Service
  • 24 reviews 6.1/10 WiFi
  • 708 reviews 5.6/10 Comfort
  • 695 reviews 2.4/10 Cleanliness
  • 261 reviews 7/10 Breakfast
  • 215 reviews 4/10 Vibe

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