Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,654 reviews

Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,654 reviews

Customer review rating 5.0/5

Timothy Y. Couples - Confirmed reviews ALL

Can't fault it at all, place was amazing and location was perfect

Dear Guest, Thank you for your fantastic review and for choosing to stay with us at Mantra Southbank Melbourne. We are delighted to hear that you enjoyed our convenient location, spacious room, and the service provided by our team. It is especially wonderful to know that your check-in and check-out experience was smooth and easy. We also truly appreciate your kind mention of our team member at check-in. We will be sure to share your feedback with the team, as recognition like this means a great deal to us. Thank you again for your perfect scores and recommendation. We look forward to welcoming you back again for another amazing stay in the future. Kind regards, Mantra Southbank Melbourne

Customer review rating 2.0/5

Amber T. S. Business - Confirmed reviews ALL

The hotel itself is lovely, staff are nice. However, my room had no oven and a dishwasher that didn't work. I wasn't informed about this before my stay. This made cooking and eating in my room more difficult.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mantra Southbank Melbourne. We are pleased to hear you found our team welcoming and enjoyed the hotel’s location. However, we sincerely apologise for the inconvenience caused by the missing oven and the dishwasher not functioning in your room. We understand how frustrating this would have been, especially when planning to prepare meals during your stay. Your comments have been shared with our maintenance and housekeeping teams to ensure all room appliances are properly checked and accurately communicated prior to guest arrival. We also appreciate your feedback regarding the WiFi speed and will continue reviewing ways to improve the connection experience for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother and more comfortable stay in the future. Kind regards, Mantra Southbank Melbourne

Customer review rating 4.0/5

Rohan L. Families - Confirmed reviews ALL

Great outlook on the NGV Spacious two bedroom unit Comfortable beds

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We’re pleased to hear you and your family enjoyed the quiet atmosphere, the spacious two-bedroom apartment, the comfortable beds, and the wonderful outlook over the NGV. At the same time, I sincerely apologise for the cleanliness issues you experienced in the bathroom, particularly the dirty floor and hairs in the bath. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate follow-up. I’m also sorry to hear the shower-over-bath setup created accessibility difficulties for your elderly parents. We understand how important ease of access is, especially when travelling with family, and we appreciate you bringing this to our attention. For future stays, our team would be happy to discuss room options that may better suit your needs where available. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless experience next time. Kind regards, Mantra Southbank Melbourne

Customer review rating 2.0/5

Tammy P. Friends - Confirmed reviews ALL

Location was great. The side of kitchen bench was dirty. Toilet roll holder in a shit position had to twist my body just to get a sheet.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. While we’re pleased to hear you enjoyed our convenient location, I am very sorry that several aspects of your stay did not meet expectations. Please accept our sincere apologies regarding the cleanliness concerns you experienced on arrival, the issues with the WiFi connection, and the service interactions during check-in. Your comments are concerning and have been shared with the relevant teams for review and improvement, as this is not the level of experience we aim to provide for our guests. We also appreciate your feedback regarding the sofa bed charge and room layout. Guest feedback like yours is valuable in helping us identify areas where we can improve both comfort and communication for future stays. Thank you again for your honest feedback. We hope you may consider giving us another opportunity in the future to provide you with a more positive experience. Kind regards, Mantra Southbank Melbourne

Customer review rating 3.5/5

Grace B. Friends - Confirmed reviews ALL

Our experience was great. The bathrooms could have been cleaner and a male staff member on reception wasn’t overly welcoming however everyone else was lovely

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mantra Southbank Melbourne. We’re pleased to hear you enjoyed our convenient location and that overall you had a great experience with your friends. It’s also lovely to know that the majority of our team made a positive impression during your stay. That said, I sincerely apologise for the areas where we fell short, particularly regarding the cleanliness of the bathroom and your interaction at reception. Providing a warm and welcoming experience is very important to us, and your comments regarding the service you received have been shared with the relevant team members for review and improvement. We also appreciate your feedback regarding the bathroom ventilation and comfort, as guest insights help us identify areas where we can improve the overall experience. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards, Mantra Southbank Melbourne

Other web-users rate our hotel

  • 1,080 reviews 9.4/10 Location
  • 1,558 reviews 5.2/10 Room
  • 1,036 reviews 8.4/10 Service
  • 24 reviews 5.5/10 WiFi
  • 714 reviews 5.6/10 Comfort
  • 689 reviews 2.5/10 Cleanliness
  • 266 reviews 6.9/10 Breakfast
  • 225 reviews 3.7/10 Vibe

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