Shadow Play Melbourne by Peppers 5 stars

Short overnight stay for a city visit. room little small for 4 people , valet parking and breakfast were a must.

I booked two apartments for our recent stay and was extremely happy. The staff at Shadow Play are very friendly, kind and professional.

This apartment hotel is nicely designed, well located and the staff are very friendly and helpful. Rooms are small but well maintained and very clean. The outdoor pool is tiny (like a big bath), as are the breakfasts (smallest pastries I've ever seen). However the real drawback is the valet parking. Instructions on what to do when you arrive were non-existent. You actually have to park in a bus stop outside the entrance (which is not clearly marked). Then the staff take your car and park it somewhere else in Southbank. When we asked for our car to be returned at the end of our stay it took 45 mins for them to bring it back to the front of the hotel, despite us giving a time that we would need it. This spoiled our last day of our break as we were late for our planned events.

After our first day of returning to our room to find it had not been serviced, reception informed us that unless you tell us we do not service the rooms. We asked why we were not told this on our check in. Reception apologized. That night in the restaurant we ordered two steaks to be told the entire restaurant only had one steak available. The next day returned to our room to find it had been cleaned but the beds were unmade also informed them our child was picking up cigarette butts off the balcony. Went to reception and asked why this was and they apologized and could not offer a reason and said the cigarette butts would be fixed which they never were. They said they would organize some compensation but never heard from them again. On checking out after 7 days we were asked how we enjoyed our complimentary breakfast due to all the issues we encountered, after a blank stare we informed them we had no breakfast because no one had told us we had been given complimentary breakfast. Reception very embarrassed and apologetic.

The staff were friendly and Super helpful. The young man who checked me in addressed me by name for the week stay. This was a lovely personal touch. Great location.

We were 2 couples visiting Melbourne. We enjoyed staying in a 2 bedroom, 2 bathroom unit. The kitchen was very well equipped. We enjoyed our visits to the Edwin bar.

We enjoyed our stay, apartment very good, except bedroom tight no shelf storage for clothes or room to sit case. We had to leave due to lockdown, however Melissa Mair advised us to contact her when we would like to use our other 2 nights of our 4 night stay, which we appreciate.

I booked for our friends, 8 of us on a Luxury Escape deal. It was amazing value for all that was included. We had 2 x 2 bedroom & 2 bathrooms apartments and found them well equipped for our needs for 4 days. Our rate included daily breakfast, wine & antipasto platter, dessert in the restaurant, welcome cocktail, car parking and late check out.

Room was great. Service was great.

Great customer service from Jerome. Well utilited room. Well decorated and clean. Perfect for a getaway trip with friends or family.

Great stay, room was a little on the small side but ok. They were comfortable and exceptionally clean. Staff were amazing and so helpful and friendly.

We stayed in a 2 bedroom apartment with our 2 young girls for 4 nights while we explored the city. Upon arriving by car, there was no obvious entrance and we circled the block a few times trying to see where to stop. We ended up getting a car park further away and trying to lug all our suitcases down the street, it would have been nice to pull up right out the front, especially with children! When arriving in early evening, the writing on the glass is hard to see so we walked all the way around the outside of the hotel looking for something saying ‘hotel’ or ‘entrance’ but ended up still going through the wrong door and eventually finding the front desk for the hotel section, which was unattended. I thought it was supposed to be attended 24/7? We waited a few minutes, then in the incredibly dark room I finally saw a tiny card on the desk with a mobile number to call. I called it... no answer. I couldn’t believe it, it was getting late, we’d been driving for 4 hrs and we were exhausted, we just wanted to get our grumpy kids dinner and to bed. I called again, no answer. I then called Accor head reservations and asked where their staff were? Another few minutes and they got in touch with someone who finally appeared to check us in. It was somewhere between 6-7pm so not so late they’d be off sleeping but you’d think they would at least answer the phone if away for 15 minutes. The staff member was nice enough when he arrived. I later heard (on enquiring on checking out) that we could have pulled the car into the car stacker/parking area to just unpack the luggage before parking at the Crown on the next block over. ($10 daily parking instead of $45, do it!) Too late now. Our apartment was great though, very clean. Arriving put a negative spin on our trip and I wouldn’t stay here again based on all this, I’d rather go somewhere that I can pull up to the entrance in my car.

Enjoyed my stay, nice position close to Casino, good bar choices with complimentary drinks, great breakfast! Was a mixed property with some owner occupiers. Didn't get my usual upgrade as wall full capacity I was told which was unusual for a Wednesday night. Didn't receive a welcome gift as a Platinum Member as I usually do which was disappointing but overall will stay again.

Great location maybe 300-400 metres walk to crown casino Nice food not a huge selections though Good service reception staff and waiters were all very nice and helpful Rooms were great very spacious..

Fantastic place to stay, drink and dine, superb breakfast, beds are extremely comfortable. The only problem I found was the lack of signage on the exterior of the building making it very difficult to locate especially in rain like it was when we fianally did find the place.