Shadow Play Melbourne by Peppers 4.5 stars

Customer review rating (ALL Rating) 4.4/5 949 reviews

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Description

Hotel extras

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Winners of the Apartment Accommodation Hotel of the year award 2024, by Accommodation (VIC).

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

Our accommodation(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

GPS:-37.827052, 144.958326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

EDWIN WINE BAR AND CELLAR

We have a simple philosophy at Edwin: To celebrate and support local people and produce. Our carefully curated list of wines features the best of local growers, while our ever-evolving selection of food stars the freshest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  949 reviews

Customer review rating 4.0/5

Sandra A. Families - Confirmed reviews ALL

Excellent welcome to the hotel when we arrived. Were given a complimentary bottle of champagne to celebrate our daughters university graduation which was greatly appreciated. Excellent location to the convention centre and restaurants at Crown/Southbank area. Easy tram ride into the city. Bathrooms are quite small and lack storage. Also the water temperatures in both showers was very difficult to control and went hot and cold. Breakfast in the restaurant downstairs was excellent. Overall, we enjoyed our stay and would definitely stay here again.

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our location and the warm welcome you received contributed to a memorable experience, especially in celebrating your daughter's graduation. Thank you for bringing your concerns to our attention. We will ensure that the relevant teams are informed so these issues can be addressed. We look forward to welcoming you back on your next visit. Kind regards, Nico Mackintosh Acting General Manager

Customer review rating 2.0/5

Bamford. K. Families - Confirmed reviews ALL

Your staff were lovely and were above and beyond to make our stay enjoyable. I would have give a 10, if it hadn’t had been for the awful beds and showers. Beds in both rooms were uncomfortable, rolled around every time you moved and we all had awful sleeps for our entire stay. The showers were equally as awful. Either burning hot, or freezing cold with no in between. Was such a let down, because everything else was excellent.

Hi K., Thank you for taking the time to share your feedback with us. We are very pleased to hear that our staff helped make your stay enjoyable and that their service stood out positively during your visit. However, we are truly sorry to hear about the issues you experienced with the beds and showers. We understand how important a comfortable stay is and we regret that these aspects did not meet your expectations. Please know that we take your comments seriously and will be reviewing these concerns with our team to make the necessary improvements as soon as possible. We sincerely appreciate your honest feedback, as it helps us improve the experience for all of our guests. We hope to have the opportunity to welcome you back in the future for a much better stay. Kind regards, Nico Mackintosh Acting General Manager

Customer review rating 4.5/5

Fiona P. Families - Confirmed reviews ALL

Overall a great place to stay, clean, quiet & very well located with easy access to transportation and general grocery stores.

Hi Fiona, First of all thank you for taking your time to write about your recent stay at Shadow Play by Peppers. We are delighted that you enjoyed your stay, and happy with the location and convenient access. We are looking forward to see you again on your next stay. Warm Regards, Nico Mackintosh Acting General Manager

Customer review rating 3.5/5

Matilda M. Families - Confirmed reviews ALL

Well appointed rooms but so small you can’t even open a suitcase on the floor. Very cramped for a family stay with two children and multiple bags.

Dear Matilda M., Thank you for your feedback regarding your recent stay. We understand that the room size may not have met your expectations, particularly for a family visit. We appreciate your comments and will take them into consideration for future improvements. Kind regards, Nico Mackintosh Acting General Manager

Customer review rating 4.5/5

Amanda Q. Friends - Confirmed reviews ALL

Hotel has perfect location just beside Crown casino and easy access to everywhere in town. Staff is friendly and helpful. Rooms are in spacious, clean and modern. The included Breakfast has quite a few different option for every taste.

Dear Amanda, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear you enjoyed our convenient location, spacious modern rooms, and the variety offered at breakfast. It is also wonderful to know our team were friendly and helpful, and I will be sure to pass on your kind comments to Ashleigh for her assistance prior to your arrival. Thank you also for highlighting the housekeeping oversight regarding the used shower cap. Please accept our sincere apologies, and please be assured this will be addressed with the team to ensure improved attention to detail moving forward. We look forward to welcoming you and your family back again in the future. Kind regards, Nico Mackintosh Acting General Manager

Other web-users rate our hotel

  • 363 reviews 9.1/10 Location
  • 643 reviews 7.2/10 Room
  • 518 reviews 8.1/10 Service
  • 5 reviews 6/10 WiFi
  • 264 reviews 4.8/10 Comfort
  • 206 reviews 6.5/10 Cleanliness
  • 169 reviews 6.2/10 Breakfast
  • 161 reviews 7.7/10 Vibe

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