Shadow Play Melbourne by Peppers

Shadow Play Melbourne by Peppers

Customer review rating (ALL Rating) 4.4/5 647 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

  • By plane

    TULLAMARINE AIRPORT At 27km / 16 miles

GPS:-37.827052, 144.958326

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Bar

EDWIN WINE BAR AND CELLAR

Designed to pair with your selected beverage, at Edwin Wine Bar and Cellar you'll discover a curated menu of generous proportions with share plates and micro-seasonal dishes in an ever-evolving menu.

Our accommodation(s)

Make your selection from our beautiful one and two bedroom apartments, comprised of stylish kitchens, floor to ceiling windows, balconies, contemporary fittings and luxe décor.

Our guest reviews

Our guest reviews for
Shadow Play Melbourne by Peppers

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  647 reviews

TripAdvisor Rating  4.0/5  155 reviews

Certificate of excellence 2022

perfectly located

Customer review rating 4.5/5

David G. Business - Confirmed reviews ALL

location was perfect for access off the freeway with self parking just a short walk. To be honest everything is located within a short walk, with a Tram Stop directly outside for those who like public transport. Accommodation clean, bright, comfortable and offered all the required appliances. Restaurant has a good vibe with good quality food, great wine selection, perfect for a relaxed evening without having to leave the building. Breakfast equally as good. Service and staff very pleasing and helpful.

Dear DAVID G., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun Punj

It was nice well presented.

Customer review rating 3.5/5

Anthony H. Families - Confirmed reviews ALL

First time stay here. Normally we stay elsewhere was a little disappointing in the road noise in the rooms at night not very sound proof. But the 2 room was good for the family.

Dear ANTHONY H., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun

Excellent Service

Customer review rating 5.0/5

Steve Friends - Confirmed reviews ALL

Great Location with excellent service

Dear Stephen E., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun

Good location

Customer review rating 4.5/5

W C. Families - Confirmed reviews ALL

My sister and I enjoyed a 4 night luxury escape package at your hotel. From Check-in to check-out, we were looked after and every request we made was met.

Dear Wendy C., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location with friendly staff

Customer review rating 5.0/5

Kaylene B. Couples - Confirmed reviews ALL

Staff were very friendly, rooms clean and service great, was surprised to find out parking was included as a Platinum member considering staying at this property a number of time prior to this one

Dear KAYLENE B., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Varun

Good location

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Stay was good. Beds weren’t the most comfortable and the bedrooms were really warm

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Rooms quite small, bar man was great but the breakfast service was virtually non existant.

Location and friendly team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Cafe was great and all team friendly

Modern place and an excellent location

Customer review rating 4.5/5

Travis D. Families - Confirmed reviews ALL

Fantastic spot. Clean and modern facilities. Friendly and knowledgeable staff.

Dear Travis D., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albatul Shadow Play by Peppers

Great service, well located, friendly staff

Customer review rating 4.5/5

Andrea Business - Confirmed reviews ALL

My experience as a long term guest at Shadowplay has been beyond expectations of what is generally offered in a hotel. The staff are very friendly, and nothing is too hard! Thank you to everyone for looking after me!

Dear Andrea C., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albatul Shadow Play by Peppers

Good location and services except the quality in the hotel room.

Customer review rating 4.5/5

Mark H. Families - Confirmed reviews ALL

Excellent hotel staff. Great service and efficiency. Except the room quality is a bit not well maintained. For example the fixture of the cabinets are falling apart as well as the kettle. Overall it's very clean to stay. In house movies and interactive TV are great.

Dear Mark H., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albatul Shadow Play by Peppers

Great location

Customer review rating 5.0/5

Vicki R. Friends - Confirmed reviews ALL

Attentive friendly team and clean comfortable room

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards Albatul Shadow Play by Peppers

Great Hotel

Customer review rating 5.0/5

Craig S. Business - Confirmed reviews ALL

Perfect service, room was amazing and the attached restaurant was brilliant

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards, Albatul Shadow Play by Peppers

Fantastic stay - great location

Customer review rating 4.5/5

Jo Families - Confirmed reviews ALL

From checking in to checking out - my whole stay was seamless. What stands out are the staff, They were friendly, smiley and very welcoming. We had a 2 bedroom apartment and it was perfect for 3 nights. You must do breakfast- the food and service amazing. Don’t forget to check out the “cloakroom” bar on the top floor for late night cocktails or drinks - dark, moody and fantastic vibes.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards, Albatul Shadow Play by Peppers

Excellent stay

Customer review rating 4.5/5

Anon Business - Confirmed reviews ALL

Well-appointed rooms for with kitchenette with full facilities. Very kind staff who would go out of their way to assist you with your stay. Close to Metro supermarkets. Very good breakfast (a few more choices would have been great) and coffee.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind regards, Albatul Shadow Play by Peppers

Great stay

Customer review rating 4.5/5

Ebony Business - Confirmed reviews ALL

Very impressed with service and the apartment was perfect for my 3 night stay

Dear Ebony G., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albatul Shadow Play by Peppers

Good Stay

Customer review rating 4.5/5

Janny Families - Confirmed reviews ALL

The rooms were clean and we had everything we needed for our stay. The staffs were nice, friendly and very helpful at the reception and the restaurant. The breakfast was good and the coffee was amazing. There’s a sauna and a steam room that we really enjoyed. Highly recommended.

Dear Janny K., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albatul Shadow Play by Peppers

Great location

Customer review rating 4.0/5

Luke Business - Confirmed reviews ALL

Stayed for a night for a work trip, visiting Kieser physio in South Melbourne. Room was just what I needed. Only 1km from Albert Park made for a nice run in the morning.

Dear LUKE D., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Albatul Shadow Play by Peppers

Very Disappointing - Big Improvement Needed for Hotel Brand / Image

Customer review rating 0.5/5

Marita P. Families - Confirmed reviews ALL

Unfortunately our experience was grossly overshadowed by the following: 1. Smokers on the level/s above us were constantly dropping their cigarettes on the balcony, often whilst they were still alive. Literally overnight can have over 20 butts on the balcony. In the morning we can also see random ones being dropped. We raised this w/ staff who agreed that they were already aware that this was an issue, but struggling to action as it is occurring w/ residents located above Pepper's building. Whilst I can appreciate the latter, I do not think that this is good enough, particularly as I'm assuming that Pepper's are a part of the Body Corporate just like the 'other' residents. In hindsight, I am also surprised that if Pepper's are aware that this is an ongoing issue (apparently others have complained about tea bags), I don't understand why we were placed in that particular apartment, or offered to move when we raised the issue. The biggest concerns here are a) huge fire risk for Peppers if live butt drops onto the garden area and b) huge safety risk if a live butt drops onto a child (or adults) head. This is clearly an accident waiting to happen and I'm very surprised that this matter is not being escalated sufficiently to Management and Body Corporate. 2: On the last morning of our stay, we were gobsmacked that a staff member (maintenance guy) and 3-4 other tradespeople decided to enter our balcony (from next door) and wander all the way around the outside of the balcony. This was all the whilst I was half dressed lying on my bed! They clearly saw that I was there - as was other family members in the lounge room - but continued to poke around as if they were entitled to be there! It was a very distressing experience. My husband called reception to complain and post check out was advised that the maintenance people were told NOT to enter the balcony until after we left but they still went ahead anyway!. I said that if they had knocked on our door and kindly asked we would have more than accommodated their needs but this was just something else! Again, whilst I would expect non-Peppers staff may be ignorant to do such a thing, but when they are being escorted by Pepper's staff who should be trained and inducted to know NOT to do this, this is just terrible. And a warning in my mind is just not sufficient - this should be an immediate suspension or termination in my mind.

Dear Marita P., Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Albatul Shadow Play by Peppers

Great apartment in great location!

TripAdvisor rating 3.0/5

melanie852021 TripAdvisor review

We stayed in a 2 bedroom apartment with our 2 young girls for 4 nights while we explored the city. Upon arriving by car, there was no obvious entrance and we circled the block a few times trying to see where to stop. We ended up getting a car park further away and trying to lug all our suitcases down the street, it would have been nice to pull up right out the front, especially with children! When arriving in early evening, the writing on the glass is hard to see so we walked all the way around the outside of the hotel looking for something saying ‘hotel’ or ‘entrance’ but ended up still going through the wrong door and eventually finding the front desk for the hotel section, which was unattended. I thought it was supposed to be attended 24/7? We waited a few minutes, then in the incredibly dark room I finally saw a tiny card on the desk with a mobile number to call. I called it... no answer. I couldn’t believe it, it was getting late, we’d been driving for 4 hrs and we were exhausted, we just wanted to get our grumpy kids dinner and to bed. I called again, no answer. I then called Accor head reservations and asked where their staff were? Another few minutes and they got in touch with someone who finally appeared to check us in. It was somewhere between 6-7pm so not so late they’d be off sleeping but you’d think they would at least answer the phone if away for 15 minutes. The staff member was nice enough when he arrived. I later heard (on enquiring on checking out) that we could have pulled the car into the car stacker/parking area to just unpack the luggage before parking at the Crown on the next block over. ($10 daily parking instead of $45, do it!) Too late now. Our apartment was great though, very clean. Arriving put a negative spin on our trip and I wouldn’t stay here again based on all this, I’d rather go somewhere that I can pull up to the entrance in my car.

Dear melanie852021, I'm sorry to hear about your arrival experience, we are working on ways to improve our signage to ensure the hotel is easier to locate. There are some times when our team are required to leave the Reception area to assist other guests but should be contactable by phone at all times, for this I apologise. Thank you for taking the time to share your feedback and i hope to welcome you back in the future.

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