Shadow Play Melbourne by Peppers 4.5 stars

Customer review rating (ALL Rating) 4.4/5 929 reviews

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Description

Hotel extras

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Winners of the Apartment Accommodation Hotel of the year award 2024, by Accommodation (VIC).

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

Our accommodation(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

GPS:-37.827052, 144.958326

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

EDWIN WINE BAR AND CELLAR

We have a simple philosophy at Edwin: To celebrate and support local people and produce. Our carefully curated list of wines features the best of local growers, while our ever-evolving selection of food stars the freshest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  929 reviews

Customer review rating 4.5/5

Sally P. Solo - Confirmed reviews ALL

The apartment was comfortable and well appointed, and the staff was absolutely great.

Dear Sally P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found the apartment comfortable and well-appointed, and that our staff met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Sahil Bhatia General Manager

Customer review rating 4.5/5

Dominic C. Families - Confirmed reviews ALL

Excellent service and location

Dear Dominic, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our service and convenient location. It is also wonderful to know that our check-in team made a positive impression and that you found the accommodation and cleanliness to be excellent. We truly appreciate your loyalty as an ALL Gold member and look forward to welcoming you and your family back again soon. Kind regards, Sahil Bhatia General Manager

Customer review rating 5.0/5

Lisa N. Families - Confirmed reviews ALL

Great stay and staff so helpful

Dear Lisa, Thank you for your feedback. I’m pleased to hear you enjoyed the location, spectacular rooms, and found our team so helpful! We appreciate your support and hope to welcome you back again soon. Kind regards, Sahil Bhatia General Manager

Customer review rating 4.0/5

Helen C. Couples - Confirmed reviews ALL

Very happy with check in and room. Breakfast tables were dirty, had to ask to have ours cleaned. Breakfast was good but not hot.

Dear Helen, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you were happy with your check-in experience and the room. However, I am sorry to learn about the cleanliness concerns in the breakfast area and common spaces, as well as the temperature of the breakfast items. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the relevant teams as we work to improve our service and presentation in these areas. Thank you again for your valuable feedback, and we hope to welcome you back again in the future. Kind regards, Sahil Bhatia General Manager

Customer review rating 2.5/5

Christopher B. Couples - Confirmed reviews ALL

Stayed in a 1 bdr apartment for 4 nights. Would have been better knocking the walls out and making a more spacious studio room. Could not fit any suitcases in the bedroom, so they were on the floor in the 'living room'. Bathroom was tiny and couldn't fit toileteries in the bathroom. So we constantly moved between bedroom, living room, and bathroom, just to get ready. A really awkward room design that wasn't practical or comfortable, so we spent as little time as possible in the room.

Dear Christopher B., Thank you for taking the time to share your feedback regarding your recent stay with us. I apologise that the layout of your one-bedroom apartment did not meet your expectations for comfort and convenience. We recognise that room design can significantly impact a guest's experience, and your comments will be considered as we continually strive to enhance our accommodations. We appreciate your insights and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Sahil Bhatia General Manager

Other web-users rate our hotel

  • 372 reviews 9.2/10 Location
  • 622 reviews 7.2/10 Room
  • 497 reviews 8.1/10 Service
  • 259 reviews 4.6/10 Comfort
  • 207 reviews 6.5/10 Cleanliness
  • 159 reviews 7.8/10 Vibe
  • 152 reviews 6.5/10 Breakfast
  • 73 reviews 5.8/10 Value

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