Shadow Play Melbourne by Peppers 4.5 stars

Customer review rating (ALL Rating) 4.4/5 941 reviews

Shadow Play Melbourne by Peppers - Image 1
Shadow Play Melbourne by Peppers - Image 2
Shadow Play Melbourne by Peppers - Image 3
Shadow Play Melbourne by Peppers - Image 4
308 320 City Road, 3000 SOUTHBANK, Australia

Description

Hotel extras

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Our fully enclosed garden area makes for a tranquil relaxation space, located on level 46

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

  • Winners of the Apartment Accommodation Hotel of the year award 2024, by Accommodation (VIC).

Our accommodation(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

GPS:-37.827052, 144.958326

Telephone
Fax +61 1300 987 610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

EDWIN WINE BAR AND CELLAR

We have a simple philosophy at Edwin: To celebrate and support local people and produce. Our carefully curated list of wines features the best of local growers, while our ever-evolving selection of food stars the freshest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  941 reviews

TripAdvisor Rating  4.1/5  242 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Michael K. Families - Confirmed reviews ALL

Really enjoyed our stay. Comfortable room, great pool and gym, close to everything.

Dear Michael, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you really enjoyed your stay and found the hotel modern, comfortable, and well located. It’s great to know you appreciated the room, pool and gym facilities, as well as our convenient location. Your kind comments about our team and overall experience are truly appreciated. Thank you again for recommending us, and we hope to have the pleasure of welcoming you and your family back in the near future. Kind regards, Sahil Bhatia General Manager

Customer review rating 4.5/5

Jacqueline S. Families - Confirmed reviews ALL

Had a great stay, thanks. Altough initially placed on level 1 with traffic noise, upon request,staff were kindly able to place us in level 5 which was much better, so we got a second night good sleep. Apartments were reasonably compact but fully equipt with all we needed for family stay. Nice robes! Wish we got slippers. And AMAZING breskfast buffet, worth the experience for me,esp being dairy free

Dear Jacqueline, Thank you very much for taking the time to share such detailed and thoughtful feedback following your stay with us. We’re delighted to hear that you had a great overall experience and that our team was able to promptly assist with relocating you to a quieter apartment, ensuring a more restful second night’s sleep. It’s wonderful to know you enjoyed the library space, the well-equipped apartment for your family stay, and of course our breakfast buffet — especially that it catered well to your dairy-free requirements. Your kind words about our staff truly mean a lot to us, and I will be sure to pass on your compliments to the team. We also appreciate your feedback regarding slippers, which we will certainly take into consideration as we continue to enhance our guest experience. Thank you once again for choosing Shadow Play by Peppers. We hope to welcome you and your family back again in the near future. Kind regards, Sahil Bhatia General Manager

Customer review rating 4.0/5

Josh C. Couples - Confirmed reviews ALL

Good accommodation and well located, it's strange to be offered a discount on meals if dining in, but then being told it wasn't possible due to availability. Otherwise

Dear Josh, Thank you for taking the time to share your feedback following your recent stay at Shadow Play Melbourne by Peppers. We’re pleased to hear that you enjoyed the accommodation and our convenient location, and that overall you had a good stay with us. That said, we sincerely apologise for the confusion around the dining discount you were offered but then unable to use due to availability. We understand how disappointing this would have been, and we appreciate you bringing it to our attention. Your comments have been shared with our team so we can review our communication and processes to ensure this is clearer and more consistent for future guests. It’s wonderful to know you found our team, cleanliness, check-in, and overall experience to be positive, and we’re grateful for your recommendation of both our hotel and the Accor brand. As a valued ALL Classic member, your feedback is especially important to us. We hope to have the opportunity to welcome you back again and provide an even smoother, more seamless experience next time. Please don’t hesitate to reach out should you plan another stay. Warm regards, Sahil Bhatia General Manager

Customer review rating 5.0/5

Hendry H. F. Families - Confirmed reviews ALL

Thank you for the upgrade and recognize my membership. Shout out to Leticia! She is the best team member so far. Deserve more spotlight!

Dear Hendry, Thank you very much for taking the time to share your fantastic feedback and for awarding us a perfect score. We’re delighted to hear that you enjoyed your upgrade and that your Platinum membership recognition enhanced your stay. Your special mention of Leticia truly means a lot — she will be thrilled to know her efforts made such a positive impression. We couldn’t agree more that she deserves the spotlight. It was a pleasure hosting you and your family, and we sincerely appreciate your recommendation. We look forward to welcoming you back to Shadow Play by Peppers in the near future. Kind regards, Sahil Bhatia General Manager

Customer review rating 5.0/5

Byron M. Solo - Confirmed reviews ALL

Staff were very accommodating rooms were absolutely spotless clean and very modern. I felt very relaxed and at peace staying in the hotel it was nice to wind down and take it slow.

Dear Byron, Thank you so much for taking the time to share such a wonderful review of your stay at Shadow Play Melbourne by Peppers. We are absolutely delighted to hear that you felt relaxed, at peace, and so well looked after during your visit. It’s fantastic to know that our team made such a positive impression — from reception to housekeeping. Your kind words about their genuine care mean a great deal to us. We’ll be sure to share your feedback with everyone involved; it will certainly brighten their day. We’re also thrilled that you found your room spotless, modern, and comfortable, and that the amenities and overall atmosphere helped you unwind. Our housekeeping team will be overjoyed to hear that their attention to detail made such an impact. Thank you as well for recognising our sustainability efforts. We’re passionate about caring for the environment, and it’s encouraging to know that these initiatives resonate with our guests. We truly appreciate your glowing comments about your booking experience with Accor and your perfect scores across all aspects of your stay. It means a lot to us that you would recommend us so highly. Byron, it was a pleasure to welcome you, and we hope to have the opportunity to host you again for another relaxing and memorable stay. Warm regards, The Shadow Play Melbourne by Peppers Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 368 reviews 9.1/10 Location
  • 606 reviews 7.3/10 Room
  • 491 reviews 8.4/10 Service
  • 263 reviews 4.9/10 Comfort
  • 207 reviews 7.4/10 Cleanliness
  • 149 reviews 7.4/10 Vibe
  • 146 reviews 5.7/10 Breakfast
  • 86 reviews 5.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.