Dear John S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and appreciated the service provided by our friendly staff. Kind regards, Nico Mackintosh General Manager

Dear Ben C., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments about the layout of the room and your concerns regarding the presence of mould in the shower. Cleanliness is of utmost importance to us and we continually strive to ensure our facilities meet high standards. We have taken your feedback into account as we work towards enhancing our guest experience. Kind regards, Nico Mackintosh General Manager

Dear Claire, Thank you for taking the time to share your feedback following your family stay with us. We are delighted to hear that you enjoyed our great location and had a positive overall experience, with particular satisfaction regarding your arrival, accommodation, cleanliness and our team. We also truly appreciate your continued loyalty as a Silver ALL Accor member. We are, however, sorry to hear about the difficulty maintaining a comfortable water temperature in the shower and that the bed in the main bedroom was uncomfortable. Your feedback have been shared with our maintenance and housekeeping teams for review and follow-up. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for a more comfortable stay in the future. Kind regards, Nico Mackintosh General Manager

Hello Laren, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall stay and Ashleigh made such a positive impression during your stay. We’ll be sure to share your lovely comments with her. It was a pleasure having you staying with us, and we look forward to welcoming you back again in the future! Best regards, Nico Mackintosh Reception

Dear Gary, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed your visit, although we regret that the traffic noise impacted your experience. Your comments are valuable in helping us enhance our services for future guests and we hope to welcome you back again soon! Kind regards, Nico Mackintosh General Manager

Dear Pauline L., Thank you for your lovely feedback. We’re so glad to hear that you enjoyed your stay, especially the location and your apartment. It’s also great to know that having a kitchen made your stay more comfortable and convenient. We really appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon. Kind regards, Nico Mackintosh General Manager

Dear Andrew M., Thank you for your kind feedback regarding our amenities and overall comfort. We’re delighted to hear that you enjoyed your stay and were satisfied with the facilities we provide. Your satisfaction is very important to us, and we truly appreciate your support. Kind regards, Nico Mackintosh General Manager

Dear Angus, Thank you for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our fantastic location and found it easy to explore Melbourne. It’s also lovely to know that you enjoyed the hotel’s amenities, including the pool, lounge, library, restaurant and wine bar. Your kind comments are a wonderful encouragement to our team. Thank you again for your recommendation and for being a valued Accor Gold member. We look forward to welcoming you back for another enjoyable stay in Melbourne. Warm regards, Nico Mackintosh General Manager

Dear Jenny S., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found your apartment to be excellent and that our team, particularly Vaisha, contributed positively to your experience. Your kind words about our staff and hospitality are truly appreciated. We look forward to welcoming you and your family back in the future for another memorable stay. Kind regards, Nico Mackintosh General Manager

Hello Peter, Thank you so much for sharing your wonderful feedback with us! We’re delighted to hear that you and your group had such an enjoyable stay. It’s fantastic to know that you were impressed with the spaciousness of our two-bedroom Deluxe and the quality of our amenities. We’re especially pleased that you enjoyed the sauna, steam room, and library facilities — we hope they provided a relaxing retreat after your busy convention days. Our team will also be thrilled to hear your kind words about their friendliness and helpfulness. We truly believe this will be a motivation for them to keep delivering excellent service, so your feedback means a lot to us. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your group back to Shadow Play by Peppers again in the future. Warm regards, Nico Mackintosh General Manager

Dear Subanesan, Thank you for your kind words regarding your recent stay at Shadow Play Melbourne by Peppers. We are delighted to hear that you enjoyed the views, spacious accommodation, and the amenities provided. Thank you for your feedback regarding the breakfast. It is wonderful to know that your girls' weekend was a fantastic experience. We look forward to welcoming you back for another memorable stay. Kind regards, Nico Mackintosh General Manager

Dear Jacqueline, Thank you for your positive feedback regarding our location, room comfort, and staff assistance. I regret that room service availability did not meet your expectations. Your comments will be taken into consideration as we aim to enhance our guest experience. We look forward to welcoming you back to Shadow Play by Peppers in the near future! Kind regards, Nico Mackintosh General Manager

Hello Janine, Greetings from Shadow Play by Peppers. Thank you for your fabulous review! We’re delighted to hear that you enjoyed our location and the easy access to so many of Melbourne’s wonderful attractions, from South Melbourne Market and the Yarra River to Crown and the fantastic restaurants nearby. It’s wonderful to know you enjoyed the moody ambience of our reception, our signature fragrance, and the cleanliness and welcoming feel of your room. We’re also pleased that we could surprise you with a complimentary upgrade and make your stay a little more special. Most of all, we’re thrilled to hear that you’re already looking forward to your next visit. We can’t wait to welcome you back and hopefully make your next stay just as wonderful. Warm regards, Nico Mackintosh General Manager

Dear Mary M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your room, breakfast and the services provided by our team during your visit. Regarding the car parking, due to staffing restrictions, we are unable to facilitate these services. However, we thank you for your feedback. We look forward to welcoming you back for future events. Kind regards, Nico Mackintosh General Manager

Dear Sjoerd F., Thank you so much for your lovely feedback and for choosing to stay with us during your business trip. We’re really pleased to hear that you enjoyed our rooms and food. It’s wonderful to know that you had a positive experience with our team throughout your stay. As a valued Accor Platinum member, we truly appreciate your loyalty. We hope to have the pleasure of welcoming you back again soon, whether for business or your next visit to the area and hope you get a chance to try our pool and other facilities. Warm regards, Nico Mackintosh General Manager

Dear Peter, Thank you so much for your lovely feedback and for choosing to stay with us during your business trip. We’re really pleased to hear that you enjoyed our great location. It’s wonderful to know that you had a positive experience with our team and throughout your stay. As a valued ALL Accor Gold member, we truly appreciate your loyalty and your kind recommendation. We hope to have the pleasure of welcoming you back again soon, whether for business or your next visit to the area. Warm regards, Nico Mackintosh General Manager

Dear Shannon, Thank you for your wonderful 100% review and for recommending us 10/10. We are delighted to hear that you enjoyed our great location and had such an easy and enjoyable stay with us. It is fantastic to see that you rated every aspect of your experience 100%, including your accommodation, cleanliness, breakfast, Wi-Fi and our team. We truly appreciate your continued loyalty as an Accor Gold member and Accor Vacation Club member. Your kind feedback means a great deal to our team. We look forward to welcoming you and your family back to Shadow Play Melbourne by Peppers for another wonderful stay. Kind regards, Nico Mackintosh Acting General Manager

Dear Ben, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and the service provided during your visit. We look forward to welcoming you back for future events. Kind regards, Nico Mackintosh General Manager

Dear Jimena, Thank you for sharing your wonderful 100% review and for recommending us 10/10. We are delighted to hear that you had a beautiful stay and enjoyed your room and the service provided by our team. We are especially pleased that Leticia from our Food & Beverage team made your experience memorable with her friendly service and lovely coffee. We will be sure to pass on your kind recognition to her. It was also a pleasure to welcome you as an Accor Gold member, and we are glad you appreciated the welcome card and snacks. Thank you for your feedback regarding the $20 key card replacement charge. We appreciate your suggestion and agree that this information should be clearly communicated during check-in. We will review how this is presented to our guests to ensure expectations are clear. We look forward to welcoming you back to Shadow Play Melbourne by Peppers for another wonderful stay. Kind regards, Nico Mackintosh Acting General Manager