Shadow Play Melbourne by Peppers 5 stars

Customer review rating (ALL Rating) 4.5/5 1,124 reviews

ALLSAFE approved hotel

Shadow Play Melbourne by Peppers
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+ 7 Services

Hotel extras

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience changes. PROPERTY NOTICE: Leisure facilities are open from 8am-8pm. Guests must be fully vaccinated & book with reception.

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 southbank
australia

Check-in from 14h00

Check out up to 10h00

  • By plane

    TULLAMARINE AIRPORT At 27km / 16 miles - Shuttle paying

GPS:-37.827052, 144.958326

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Air conditioning
  • Bar

EDWIN WINE BAR AND CELLAR Non contractual photo

Designed to pair with your selected beverage, at Edwin Wine Bar & Cellar you'll discover a curated menu of generous proportions with share plates and micro-seasonal dishes in an ever-evolving menu.

Our accommodation(s)

Make your selection from our beautiful one and two bedroom apartments, comprised of stylish kitchens, floor to ceiling windows, balconies, contemporary fittings and luxe décor.

Our guest reviews for
Shadow Play Melbourne by Peppers

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,124 reviews

TripAdvisor Rating 4.5/5

131 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Pleasant Stay

Customer review rating 4.0/5

Fari Couples - 03/12/2021 Confirmed reviews ALL

It was pleasant stay. The staff were helpful and friendly. It's not bad location. It was only half hour walk to CBD. There are many restaurants along the way. Close to Convention centre and DFO.

Dear Fari A., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Well located,Good stay

Customer review rating 4.5/5

Racquel S. Business - 01/12/2021 Confirmed reviews ALL

Happy with the customer service, people in the reception very polite and helpful.specially Ruby and the tall guy I forgot the name.Clean room .

Dear RACQUEL BERNARDO S., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great location and helpful staff

Customer review rating 5.0/5

Lisa Families - 29/11/2021 Confirmed reviews ALL

Great room service , lovely bar, and amazing breakfast.

Great location for getting on Geelong freeway and very tidy room.

Customer review rating 4.5/5

Liam Couples - 29/11/2021 Confirmed reviews ALL

Staff friendly and helpful and easy to get to. Room was very tidy.

24/7 service is great

Customer review rating 5.0/5

Aylha Families - 29/11/2021 Confirmed reviews ALL

24/7 service is great. Made a booking just after 10pm and they were very accommodating. Super close to Crown and King Pin for the children. Rooms are comfortable. There’s a wine bar/restaurant thing and breakfast as well as valet parking. Reception is super friendly, even to my embarrassingly drunk husband. This is our new regular weekend booking place from now on.

Overall excellence

Customer review rating 5.0/5

Edna R. Couples - 24/11/2021 Confirmed reviews ALL

Our accommodation was modern, clean and comfortable. Staff were competent and very friendly. COVID restrictions were maintained at all times which we appreciated..In a great spot to explore Melbourne with public transport close by

Dear Robert R., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Very enjoyable

Customer review rating 5.0/5

Kath Families - 22/11/2021 Confirmed reviews ALL

Our stay was fantastic. They catered for all our needs and ensured my son had a great birthday weekend.

Dear Kathleen D., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Lovely staff, great restaurant

Customer review rating 3.5/5

Michelle T. Couples - 21/11/2021 Confirmed reviews ALL

The hotel is lovely and the staff are wonderful. I think the combination of no air con in the bedrooms and then no heavy curtains in the lounge room is not well thought out We could not sleep at night as the room was not temp controlled and then could not sleep in because the light woke us

Dear Michelle T., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great location

Customer review rating 4.5/5

Laurie Couples - 21/11/2021 Confirmed reviews ALL

Friendly staff, lovely room, great location

Dear Laurence R., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Very enjoyable.

Customer review rating 4.0/5

Brad F. Couples - 20/11/2021 Confirmed reviews ALL

Had a great time!

Dear Bradley F., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great Location, Beautiful, New Modern Rooms

Customer review rating 4.5/5

Anthony R. Friends - 16/11/2021 Confirmed reviews ALL

When I Booked Twin Rooms On Line For Our Wedding With Friends, I Made Numerous Requests Like Early Arrival/ Late Departure, Lowest Level In Building, Velour Parking Etc All My Requests Were Delivered With Delight. All Staff Were Very Pleasant To Deal With. We Were Pleasantly Surprised With Wedding Gifts On Arrival Which Made Us Feel Very Special. The Beds Were Very Comfortable, Rooms Very Quiet, Had Everything We Needed, Free Breakfast Was Delivered To The Room & Was Delicious, Would Definitely Love To Stay Here Again & Would Highly Recommend It To Others.

Dear ANTHONY R., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Made to feel as though our visit was appreciated

Customer review rating 4.5/5

Lionel G. Business - 15/11/2021 Confirmed reviews ALL

Room was well appointed clean and spacious, reception staff pleasant and helpful, restaurant staff exceptional.

Dear Lionel G., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great experience

Customer review rating 5.0/5

Sam Couples - 15/11/2021 Confirmed reviews ALL

3 days exploring the city and the south bank of the Yarra river. The hotel was a great base. Staff were friendly and helpful. The restaurant was extremely welcoming. Thanks for a relaxing break.

Dear Steve M., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Lovely modern accommodation

Customer review rating 4.0/5

Chrissy L. B. Families - 14/11/2021 Confirmed reviews ALL

We enjoyed our 3 night stay. The rooms were clean, stylish and comfortable. Only downside was the restaurant food. It was expensive, minimal and disappointing. We had to order uber eats to supplement, which made the first nights dining experience super expensive and late.

Dear Christina L'B., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Good stay

Customer review rating 5.0/5

Kathryn Couples - 13/11/2021 Confirmed reviews ALL

Great hotel great location

Dear Kathryn M., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great apartment in great location!

TripAdvisor rating 3.0/5

melanie852021 19/04/2021 TripAdvisor review

We stayed in a 2 bedroom apartment with our 2 young girls for 4 nights while we explored the city. Upon arriving by car, there was no obvious entrance and we circled the block a few times trying to see where to stop. We ended up getting a car park further away and trying to lug all our suitcases down the street, it would have been nice to pull up right out the front, especially with children! When arriving in early evening, the writing on the glass is hard to see so we walked all the way around the outside of the hotel looking for something saying ‘hotel’ or ‘entrance’ but ended up still going through the wrong door and eventually finding the front desk for the hotel section, which was unattended. I thought it was supposed to be attended 24/7? We waited a few minutes, then in the incredibly dark room I finally saw a tiny card on the desk with a mobile number to call. I called it... no answer. I couldn’t believe it, it was getting late, we’d been driving for 4 hrs and we were exhausted, we just wanted to get our grumpy kids dinner and to bed. I called again, no answer. I then called Accor head reservations and asked where their staff were? Another few minutes and they got in touch with someone who finally appeared to check us in. It was somewhere between 6-7pm so not so late they’d be off sleeping but you’d think they would at least answer the phone if away for 15 minutes. The staff member was nice enough when he arrived. I later heard (on enquiring on checking out) that we could have pulled the car into the car stacker/parking area to just unpack the luggage before parking at the Crown on the next block over. ($10 daily parking instead of $45, do it!) Too late now. Our apartment was great though, very clean. Arriving put a negative spin on our trip and I wouldn’t stay here again based on all this, I’d rather go somewhere that I can pull up to the entrance in my car.

Dear melanie852021, I'm sorry to hear about your arrival experience, we are working on ways to improve our signage to ensure the hotel is easier to locate. There are some times when our team are required to leave the Reception area to assist other guests but should be contactable by phone at all times, for this I apologise. Thank you for taking the time to share your feedback and i hope to welcome you back in the future.

Nice Accomodation

TripAdvisor rating 4.0/5

Eddie B 18/04/2021 TripAdvisor review

Enjoyed my stay, nice position close to Casino, good bar choices with complimentary drinks, great breakfast! Was a mixed property with some owner occupiers. Didn't get my usual upgrade as wall full capacity I was told which was unusual for a Wednesday night. Didn't receive a welcome gift as a Platinum Member as I usually do which was disappointing but overall will stay again.

Dear Eddie B, Thank you for sharing your feedback. There is clearly some room for improvement for our team to ensure that our valued Loyalty members are recognised accordingly and I apologise that we have dropped the ball on this occasion. I look forward to welcoming you back and showing you that we can do better. Warm regards Kate

Wonderful

TripAdvisor rating 5.0/5

NabL1 Business - 27/03/2021 TripAdvisor review

Great location maybe 300-400 metres walk to crown casino Nice food not a huge selections though Good service reception staff and waiters were all very nice and helpful Rooms were great very spacious..

Hi NabL1, Thank you for your review and we look forward to seeing you again soon.

Fabulous!

TripAdvisor rating 5.0/5

John K 25/03/2021 TripAdvisor review

Fantastic place to stay, drink and dine, superb breakfast, beds are extremely comfortable. The only problem I found was the lack of signage on the exterior of the building making it very difficult to locate especially in rain like it was when we fianally did find the place.

Dear John K, Thank you for the wonderful review. We are working on installing some additional signage to assist with locating the hotel to make things a little easier for our guests. Hopefully this will be in place by your next stay. We look forward to seeing you again soon.

Fantastic stay

TripAdvisor rating 5.0/5

andreamansfield2021 23/01/2021 TripAdvisor review

Loved everything about my stay- service, location, apartment, brekky. Just a shame the Foxtel channels weren’t working, but not a major hassle. Very comfortable and great price. I will be staying here again.

Good Morning Andrea, Thanks so much for the brilliant review, we love being back and open again. We've got some satellite issues with foxtel at the moment but they assure me someone is onto it, so we shoul dhave these options back up and running soon. We have placed all the movies free of charge on the deman service whilst we work through this to alleviate some of the entertainment woes. We definitely look forward to seeing you again soon. Kind Regards

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