Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,249 reviews

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Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

Book this hotel
Room 1

Boost your bed space in our Standard King Rooms. Wake up to city views, then revive with quality amenities in the ensuite bathroom. Enjoy free Wi-Fi, work desk, safe, iron equipment, mini-fridge, kettle, hairdryer and chill in front of our smart TVs.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Coffee/tea making facilitiesAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View

Sleep in the serenity of your own bed in a Standard Twin. Wake up to city views, enjoy quality shower amenities, and stay connected with complimentary Wi-Fi at your workstation. Afterwards, relax and enjoy your favorite shows on our smart TVs.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

For friends and families, the Triple Rooms of our hotel offer the perfect blend of comfort and value. Stay connected with free high-speed Wi-Fi, while you kick back and watch TV. Other amenities included shower with essentials, fridge, kettle and safe.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Treat yourself to a spacious superior room with a comfortable king-size bed and private balcony with views of famous Perth landmarks. You'll love the thoughtful amenities including safe, bathroom products, hairdryer, fridge, kettle and smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Enjoy an evening drink on your private balcony before retiring to two comfortable single beds. In-room amenities include a smart TV, shower-bathtub combo with essentials, hairdryer, mini-fridge, kettle, ironing equipment, and a safe.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Enjoy an evening drink with a loved one on your private balcony, then sleep soundly in your queen-sized bed. Expect thoughtful amenities, work desk, safe, iron equipment, mini-fridge, kettle, bathroom essentials, hairdryer and smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Pour yourself a fresh coffee, settle in and thank yourself for choosing a spacious Deluxe King Room with all the amenities including work desk, safe, iron equipment, mini-fridge, kettle, bathroom essentials, hairdryer and smart TV.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Indulge in a spacious room with a king bed and private balcony with stunning Perth city views. Enjoy extra conveniences such as an in-room safe, a work desk, bathroom essentials, a hairdryer, mini-fridge, kettle and a smart TV with Chromecast.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

These spacious wheelchair-accessible rooms have a comfortable king-size bed and a private balcony. Designed with convenience in mind for those with mobility needs, they have a roll-in shower, a large work desk, luxury bathroom products and a smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 127 rooms
  • 2 rooms for people with reduced mobility
  • 3 connecting rooms
  • 127 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 10 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 21.69 € 35 AUD Per day

Security

  • Parking with security service
  • Extinguisher
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Cooking style
Bar & Grill
Capacity
50
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Mercure Perth on Hay offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Say "I do" in the heart of Perth at Mercure Perth on Hay your blank canvas for creating unforgettable wedding moments. From intimate ceremonies to grand receptions, our versatile spaces and dedicated team ensure your day reflects your unique love story.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,249 reviews

Customer review rating 1.5/5

Rodney C. N. Couples - Confirmed reviews ALL

Hi Rodney, Thank you for the feedback, and for your loyalty as an ALL Gold member. We're sorry the room and bathroom didn't meet the standard you've come to expect from Accor hotels, particularly at the price you paid. Glad the team, including Lydia, made a good impression. We're taking this seriously and passing it along to be reviewed. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Gerard F. Business - Confirmed reviews ALL

Hi Gerard, Thank you for the feedback, and for your loyalty as an ALL Platinum member. We're very sorry your stay fell short of the standard you expect from us and from the Accor brand, particularly the condition of the room and the confusion around your breakfast. We're taking this seriously and reviewing it with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Pauline M. Couples - Confirmed reviews ALL

Hi Pauline, Thank you for the feedback, and for your loyalty as an ALL Classic member. Glad the location worked well and that our team and room service came across pleasant. Sorry the room quality, breakfast pricing, and the communication around payments didn't meet your expectations, we're taking this on board and passing it along to the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

D. V. D. Business - Confirmed reviews ALL

Hi D., Thank you for the feedback, and for your loyalty as an ALL Gold member. Sorry about the leaking shower door and the room feeling dated, we're taking this on board and passing it along to be looked into. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.0/5

Joanne G. Business - Confirmed reviews ALL

Hi Joanne, Thank you for the detailed feedback, and for your loyalty as an ALL Gold member. We're sorry your stay fell short of what you expected, from the cleanliness and the condition of the room to the food and breakfast service. This is not the standard we aim for, and we're taking it seriously and reviewing it with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Hi Rodney, Thank you for the feedback, and for your loyalty as an ALL Gold member. We're sorry the room and bathroom didn't meet the standard you've come to expect from Accor hotels, particularly at the price you paid. Glad the team, including Lydia, made a good impression. We're taking this seriously and passing it along to be reviewed. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Gerard F. Business - Confirmed reviews ALL

The room was not up to scratch, not well maintained. As a platinum member breakfast was not part of the room, I needed to talk to reception about this. Coffee was not part of breakfast. Dinner at the restaurant did not have much choice. really poor experience overall.

Hi Gerard, Thank you for the feedback, and for your loyalty as an ALL Platinum member. We're very sorry your stay fell short of the standard you expect from us and from the Accor brand, particularly the condition of the room and the confusion around your breakfast. We're taking this seriously and reviewing it with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Pauline M. Couples - Confirmed reviews ALL

Quality of rooms lower than expected. Breakfast expensive . Poor communication re payments.

Hi Pauline, Thank you for the feedback, and for your loyalty as an ALL Classic member. Glad the location worked well and that our team and room service came across pleasant. Sorry the room quality, breakfast pricing, and the communication around payments didn't meet your expectations, we're taking this on board and passing it along to the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

D. V. D. Business - Confirmed reviews ALL

Shower door was leaking

Hi D., Thank you for the feedback, and for your loyalty as an ALL Gold member. Sorry about the leaking shower door and the room feeling dated, we're taking this on board and passing it along to be looked into. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.0/5

Joanne G. Business - Confirmed reviews ALL

Ordinary Cleaning was average. Trying to use tile paint over damaged tiles is just lazy. I have photos of the poor cleaning. King bed was zipped together and hard. TVs should be checked and reset so clients have a QR immediately when turning on. Mine was switched off at the wall (why?)- except I didn’t know and thought the remote was broken. Food was appalling. Ordered taco bowl with ‘pulled brisket’ for an extra $6. Bowl was inedible and just crumbled, content was mainly iceberg lettuce and sauce. Beef brisket was separate, dry and cold. For the price, it was ridiculous. Breakfast was barely ok. Juices almost empty every time and were bottles from dry shelf of supermarket, not fresh. No milk options for coffee. Eggs were watery/milky and tasteless. Bacon was always empty and what was there was caked in oil. Chicken chipolatas were inedible. Waste of money.

Hi Joanne, Thank you for the detailed feedback, and for your loyalty as an ALL Gold member. We're sorry your stay fell short of what you expected, from the cleanliness and the condition of the room to the food and breakfast service. This is not the standard we aim for, and we're taking it seriously and reviewing it with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.5/5

Frank S. Couples - Confirmed reviews ALL

All good no problems

Hi Frank, Thank you so much for the great rating! Glad everything went smoothly and you found the hotel so well placed. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.0/5

Elizabeth M. Business - Confirmed reviews ALL

Very nice staff but the restaurant & rooms need refurbishing. They need a laundromat

Hi Elizabeth, Thank you for the feedback, and for your loyalty as an ALL Gold member! It was a pleasure to help, and we're glad the room was clean and the team came across so kind. Noted the comments on the restaurant and rooms needing a refresh, and the laundry suggestion, we'll pass that along to management. Hope to see you again soon! Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.0/5

Bharani M. I. Business - Confirmed reviews ALL

The hotel room given to me was on the 9th floor, which was apparently an uprgrade. In a nutshell, the room was quite old, bland and didn’t feel pleasant at all. The AC hardly worked too. For over $400 per night this was a very costly affair when the product was more like a cheap bed and breakfast type accomodation.

Hi Bharani, Thank you for the feedback, and for your loyalty as an ALL Silver member. We're sorry the room felt dated and the air conditioning wasn't working as it should, particularly at the price you paid, and that it didn't reflect the standard we want to offer. Glad check-in and the team came through well. We're taking this seriously and passing it along to be reviewed. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Asbjoern M. Couples - Confirmed reviews ALL

Room comfort was ok, but lots of noise from next door room. Breakfast was not Ok. Empty food trays, empty dishes, glasses and cutlery, orange juice and apple juice was not refilled, no bacon. The staff was more busy with cleaning away used dishes than replenishing empty food trays. Started to move away food half an hour before end of breakfast

Hi Asbjoern, Thank you for the feedback, and for your loyalty as an ALL Classic member. We're sorry the stay didn't meet expectations, particularly the breakfast service and the noise in your room. We're taking this seriously and passing it along to the team to be reviewed. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Paul G. Business - Confirmed reviews ALL

No car parking available

Hi Paul, Thank you for the feedback, and for your loyalty as an ALL Silver member. We're sorry to hear about the parking situation on arrival, unfortunately with limited spots available, once full we're unable to accommodate further vehicles. We also noted the comment on the hotel feeling run down, and we're passing it along to be looked into. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

Vikrant C. Business - Confirmed reviews ALL

The hotel was perfectly located in the cbd, convenient for work and leisure.

Hi Vikrant, Thank you for the feedback! Glad the CBD location worked well for both work and leisure. Sorry about the wait at check-in and the dripping shower tap, we're taking this on board and passing it along to the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 0.5/5

Michael S. Business - Confirmed reviews ALL

This property is disgusting and i will never stay here again. To be honest i am not sure how it meets the Accor brand.

Hi Michael, Thank you for the feedback, and for your loyalty as an ALL Platinum member. We're truly sorry your stay was so far below the standard we aim to deliver, and that you were left feeling this way about the hotel and the brand. We're taking this seriously and reviewing it directly with our team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.0/5

Stephanie K. Solo - Confirmed reviews ALL

Clean, comfortable bed, central, helpful staff. The bathroom was pretty old, and the taps dripped constantly. A microwave would have been helpful.

Hi Stephanie, Thank you for the feedback! Glad you found the bed comfortable and the team helpful. Sorry about the mix-up over your checkout and about the bathroom and dinner not being up to standard, we're taking this on board and passing it along to the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.5/5

Amanda W. Families - Confirmed reviews ALL

The stay was okay. Lack of parking was an issue.

Hi Amanda, Thank you for the feedback. Sorry about the parking issue and the long waits at reception, we're taking this on board and passing it along to be reviewed. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Susan M. Solo - Confirmed reviews ALL

The air-conditioning was old and ineffective; the room was near the lift so the noise was terrible every time someone used the lift. The bathroom floor near the toilet was disgusting and the towel rack was rusty. However the rest of the room appeared clean and the bed was comfortable. All in all a very disappointing experience

Hi Susan, Thank you for the detailed feedback. Sorry about the air conditioning, the lift noise, and especially the bathroom floor and towel rack condition, that's not the standard we want to offer. Glad the bed and the rest of the room were clean and comfortable. We're taking this on board and following up with housekeeping and maintenance. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.0/5

Bronwyn R. Families - Confirmed reviews ALL

Stay was great until the last day, staff car was blocking our vehicles access. Staff was rude, and ordered us to hurry up as she needed to return to work. We were just plotting our travel details on Google. Completely not required attitude. Suggest staff do no block access for paying customers. Disgusting attitude, soured the stay :(

Hi Bronwyn, Thank you for the detailed feedback, and for your loyalty as an ALL Classic member. We're very sorry about the interaction at checkout with the staff member blocking your access, that attitude is not acceptable and we're following up on it directly with the team. We're also sorry about the mould in the bathroom, we'll have that addressed. Glad the rest of the stay and the team came through well otherwise. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

Sandra T. Couples - Confirmed reviews ALL

Overall our stay was OK.

Hi Sandra, Thank you for the feedback, and for your loyalty as an ALL Classic member! Glad the location and breakfast worked well. Noted the suggestion on adding a coffee table by the sofa. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.0/5

Glenn P. Solo - Confirmed reviews ALL

The check in was messy. No one at the front desk (appears to be hiding out the back) the auto check in kiosk didn’t work. No one was about to help. Tried 3 times- Finally got a young lady to assist. However I had to ask her 5 times what was wrong and why the kiosks didn’t work. There was more than sufficient funds on my Amex - she just stood there and didn’t answer a single question. I had to ask her if she was okay ? Could she understand me. Still to this day - I have no idea what was wrong . I’d suggest people / guests would like to see a human at the counter to check in - not an ATM machine . I just don’t understand this concept with a hotel - and when the staff simple ignore the customer and their questions- you have to wonder why The room and bed itself was great no issues . But a bad check in can make the rest of the stay average .

Hi Glenn, Thank you for the detailed feedback, and for your loyalty as an ALL Gold member. Sorry the self check-in process was so difficult, especially the lack of clear communication from the team member trying to assist you, that's not the standard of service we want to offer. Glad the room and bed were a highlight though. We're taking this feedback on board. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

G. D. G. Business - Confirmed reviews ALL

Upon arrival I was told that there was no parking available . As an interstate traveller this is not acceptable . Manager on Duty was not empathetic to the situation . A/C was not working . Had to be reviewed by Duty manager

Hi G., Thank you for the feedback, and for your loyalty as an ALL Silver member. We're sorry to hear about the parking situation on arrival, unfortunately with limited spots available, once full we're unable to accommodate further vehicles. Glad the Duty Manager was able to get your air conditioning sorted for you. We understand this was frustrating as an interstate traveller. We're taking all of this seriously and reviewing it with the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.0/5

John W. Couples - Confirmed reviews ALL

Staff were friendly and helpful. The room itself was very tired and dated and needs an upgrade. Little things like the bathroom door stopper dragging on the4 floor, lotions and conditioner dispenser was empty. The breakfast was very nice and the staff were very helpful.

Hi John, Thank you for the feedback, and for your loyalty as an ALL Classic member! Glad the staff and breakfast stood out. Sorry the room felt dated and about the lotion dispenser being empty, we'll pass that along to be looked into. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Other web-users rate our hotel

  • 700 reviews 8.6/10 Location
  • 1,039 reviews 5.4/10 Room
  • 809 reviews 7.1/10 Service
  • 20 reviews 7.4/10 WiFi
  • 430 reviews 4.7/10 Cleanliness
  • 264 reviews 4.5/10 Food
  • 264 reviews 3.2/10 Vibe
  • 251 reviews 5.8/10 Breakfast

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