Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 1,071 reviews

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
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Mantra on Hay Perth - Image 4
201 Hay Street, 6004 PERTH, Australia

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Telephone
Fax +61 8 9267 4838

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90 m²  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,071 reviews

TripAdvisor Rating  3.8/5  2,047 reviews

Do not stay at Mantra on Hay!!

TripAdvisor rating 1.0/5

Lee C TripAdvisor review

From the moment I entered the room, the smell of damp and mold was overwhelming. It was so strong that it made the room uncomfortable to sleep in, and it left me genuinely concerned about whether it was safe to breathe in for an extended stay. Whatever is causing the odor seems to indicate a significant moisture problem that really needs attention. The room itself was very average. The furniture was chipped, worn, and noticeably damaged. The pillows were flat, flimsy, and felt like something that had been sitting in an old linen cupboard for years. For the price I paid, I expected basic comfort at the very least. I also wasn’t allowed to reserve parking, which was inconvenient, and surprisingly, the air conditioning remote was shared between rooms, something I’ve never encountered in a hotel before. Overall, this was a really unpleasant stay, and I left feeling frustrated and disappointed. I don’t normally complain, but the standard here fell well below what I paid for, and I hope management takes these issues seriously. NOT RECOMMENDED.

Customer review rating 0.5/5

Christopher C. Friends - Confirmed reviews ALL

Horrible experience for an accor gold member. The room must have not been used for some time given the dank smell that would not go away. There were also silverfish on the bedsheets! One of the bathroom doors also had a mind of its own in terms of whether the handle would turn far enough to open again once you were inside. The reception informed me that a bottle of wine would be delivered as a welcome and instead I was offered 2 cans of warm soft drink. This would have been fine if not for the misinformation in setting the wrong expectations. Apparently I had a preference for a room on a low level floor - despite never requesting anything of the sort. WiFi would not connect and when it did, it was of a quality that was useless at best. I am due to return in late December 2025 with family but I am exploring other options.

Dear Christopher, I’m really sorry to hear about your experience during your stay with us. We strive to provide a comfortable environment, and it’s disappointing to know we fell short in several areas. Your feedback regarding the room conditions and service is valuable, and I’ll be sure to share it with our team. We hope you’ll consider giving us another chance in the future. Warm regards, Team Mantra

Customer review rating 0.5/5

Wild B. A. S. L. Business - Confirmed reviews ALL

Won’t be back

Dear L., I’m sorry to hear your experience didn’t meet expectations. Your feedback’s important to us, and we’ll take it into consideration for future improvements. Regards, Team Mantra

Customer review rating 2.5/5

Belinda H. Business - Confirmed reviews ALL

Our stay was disappointing. Our son and family had a unit that the stove and microwave didnt work and they had 2 little kids. It took a whole day for them to find a room for them to change to and when they did it didnt have a stove and was poorly equipt with kitchen utensils

Dear Belinda, Thanks for your feedback. I'm sorry to hear about the issues your family faced during your stay. I understand how frustrating it can be, especially with little ones. We appreciate your patience as we worked to find a suitable solution. Your comments about the kitchen equipment will be taken on board for future improvements. Best regards, Team Mantra

Customer review rating 3.5/5

John S. Families - Confirmed reviews ALL

I've stayed many times now at the Mantra. I believe its time to rehash the bathrooms, they are very old and dated. Also rooms need to be cleaned better then what it was. When staying for multiple nights like we did in the 2 bedroom apartment with 4 people the washing powder for dishwasher, toilet paper and coffee supplies needs to reflect this. It cost over $4000 to stay for the 5 nights so I would expect not to have to pay for the parking at all. They also tried charging me to split the double bed into 2 singles, I questioned this since I've stayed multiple times and what I was already paying to stay. It was removed from the charges.

Dear John, Thanks for sharing your thoughts with us! We're glad to hear you found the bed comfortable and the apartment setup handy. We appreciate your feedback regarding the bathrooms and cleaning standards, and we'll make sure to pass this along to our team. As for the supplies and parking, we always strive to provide the best experience possible. We look forward to welcoming you back on your next visit! Regards, Team Mantra

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Other web-users rate our hotel

  • 739 reviews 8.2/10 Location
  • 1,288 reviews 5.7/10 Room
  • 909 reviews 7.9/10 Service
  • 59 reviews 2.4/10 WiFi
  • 577 reviews 3.5/10 Cleanliness
  • 317 reviews 3.7/10 Amenities
  • 217 reviews 3.6/10 Vibe
  • 47 reviews 3.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.