Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.9/5 1,101 reviews

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Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,101 reviews

Customer review rating 3.5/5

Alan O. Friends - Confirmed reviews ALL

Apart from a gaping hole in ceiling near our room the room itself was clean and well appointed. A few more items such as a few bottles of water to save visitors from drinking Perths horrible water and more than one long life milk would be a nice touch though not deal breaking. Pool pretty cool so turned me off a swim, notching it up a few degrees might tempt a few oldies like me to take the plunge. Reception staff very pleasant and helpful. Enjoyed the attached Chinese restaurant as well.

Dear Alan, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had a comfortable stay and found your room clean and well appointed. It is also wonderful to know that you enjoyed the friendly and helpful service from our reception team, as well as your experience at the attached Chinese restaurant. At the same time, we appreciate your feedback regarding the ceiling maintenance issue near your room and apologise for the inconvenience caused. Thank you as well for your suggestions regarding bottled water, additional milk supplies, and the pool temperature. Guest feedback such as yours is always valuable and helps us identify ways to further improve the overall experience for our visitors. We truly appreciate your comments and hope to welcome you back again in the future. Regards, Team Mantra

Customer review rating 2.0/5

Marilyn J. Business - Confirmed reviews ALL

So called upgrade was ok the second time but the rooms are not euipped with a tv in the bedroom but not even wall plugs to plug things into. smelly and old

Dear Marylin, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry to hear that your experience did not meet expectations and sincerely apologise for the condition and presentation concerns you encountered during your stay. Please accept our apologies regarding the unpleasant odour, carpet condition, peeling walls, and the lack of amenities you expected within the room, including the absence of a television in the bedroom and limited power points. We understand how disappointing this would have been, particularly after receiving a room upgrade. Your comments regarding the overall condition and comfort of the property have been taken seriously and will be shared with the relevant teams for review and improvement. Thank you again for bringing these matters to our attention. Regards, Team Mantra

Customer review rating 3.0/5

Hilmi M. Y. Families - Confirmed reviews ALL

My stay at Mantra on Hay Perth was a mixed experience. On arrival, I was not informed that a security deposit was required as it was not stated in the terms and conditions in the accor app. The security depsoit return was processed late, the which affected my available spending during the trip. In the initial room, there were also some maintenance issues, including a curtain holder that fell and occasional strange noises during the night, which impacted my rest. After raising the issue, I was able to change rooms, and the new room was significantly better and appeared more recently renovated, which improved the overall experience. However, some of the in-room amenities, such as the kettle and other fittings, felt quite dated and could benefit from a refresh to improve guest comfort. Overall, while the service recovery and room change were appreciated, there are still areas that could be improved to provide a more consistent guest experience.

Dear Hilmi M., Thank you for taking the time to share such detailed feedback following your recent stay with us. We sincerely apologise for the frustrations you experienced during your arrival and initial stay experience. We understand how disappointing it would have been not to receive clear information regarding the security deposit requirements prior to check-in, as well as the delay in the return process affecting your available spending during your trip. Your comments regarding communication at check-in are appreciated and will be shared with the relevant teams for review and improvement. We are also sorry to hear about the maintenance issues and disturbances experienced in your original room, including the curtain holder and noise concerns. However, we are pleased that the room change and service recovery helped improve your overall experience and that the replacement room better met your expectations. Thank you as well for your constructive feedback regarding the condition of some in-room amenities, maintenance standards, and attention to detail. Guest feedback such as yours is extremely valuable in helping us identify areas where improvements can be made to provide a more consistent and comfortable guest experience. We truly appreciate your balanced and thoughtful comments and thank you again for bringing these matters to our attention. Regards, Team Mantra

Customer review rating 5.0/5

George Z. Couples - Confirmed reviews ALL

We thoroughly enjoyed our week at the Mantra On Hay in Perth. Spacious apartment. Great location close to free Red Cat bus stops, cafes & restaurants. Within walking distance to the Swan River. Staff contact was friendly, cheerful & accommodating. Recommended.

Dear George, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you thoroughly enjoyed your week at Mantra on Hay and that you found the apartment spacious and comfortable. It is fantastic to know that our convenient location, close to the free Red CAT bus service, cafes, restaurants, and the Swan River, added positively to your experience. Your kind comments regarding our friendly, cheerful, and accommodating team are truly appreciated and will be shared with the staff. We also appreciate your feedback regarding the Wi-Fi connectivity on the balcony and in the bathrooms, as well as the occasional need to reconnect to Mantra AV for the television service. Thank you for bringing this to our attention, and we are pleased to hear that the connection was otherwise strong and fast throughout your stay. Thank you again for your recommendation and kind feedback. We hope to welcome you back again in the future. Regards, Team Mantra

Customer review rating 4.5/5

Susan C. Friends - Confirmed reviews ALL

Enjoyed our stay. Staff were friendly and helpful. Location was great. River only a short walk away. Lots of services and amenities nearby. Public transportation was close by.

Dear Susan, Thank you for your wonderful review following your recent stay with us. We are delighted to hear that you enjoyed your stay and that our convenient location, close to restaurants, public transport, and nearby attractions, contributed positively to your experience. It is also great to know that you found the room comfortable and our team friendly and helpful throughout your visit. We truly appreciate your kind feedback and hope to welcome you back again in the future. Regards, Team Mantra

Other web-users rate our hotel

  • 745 reviews 8.2/10 Location
  • 1,311 reviews 5.8/10 Room
  • 911 reviews 7.9/10 Service
  • 63 reviews 2.5/10 WiFi
  • 579 reviews 3.6/10 Cleanliness
  • 365 reviews 3.8/10 Amenities
  • 245 reviews 4.2/10 Vibe
  • 39 reviews 2.6/10 Wellness Area

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