Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.9/5 1,109 reviews

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Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

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Room 1

Room

Hotel Room

  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,109 reviews

Customer review rating 5.0/5

Rohit J. Business - Confirmed reviews ALL

Dear Rohit, Thank you for your wonderful review. We’re delighted to hear you enjoyed our convenient location in East Perth, with easy access to the city and St Georges Terrace. It’s also great to know you had an excellent experience and appreciated the room upgrade as an Accor member. We truly value your loyalty and are pleased we could make your stay even more enjoyable. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Regards, Team Mantra

Customer review rating 2.5/5

Emery P. Couples - Confirmed reviews ALL

Dear P., Thank you for taking the time to share your feedback following your fortnight stay with us. We’re pleased to hear that you found our team helpful and friendly throughout your stay. However, we are sorry to learn that aspects of the room did not meet your expectations, particularly the bedroom and bathroom lighting. We appreciate your detailed comments, as they help us identify areas where improvements can be made. We also regret that noise from the surrounding area affected your comfort during the evenings. We understand how important a restful environment is and appreciate your feedback regarding soundproofing considerations. Thank you again for your constructive comments. We value your feedback and will share it with the relevant team for review. Regards, Team Mantra

Customer review rating 1.5/5

Frederick L. T. Families - Confirmed reviews ALL

Dear Frederick, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the confusion regarding the accommodation package and room availability. We understand how disappointing this would have been, particularly as it influenced your decision to stay with us. We do, however, appreciate your recognition of our front desk team and their efforts to assist and find the best possible solution. We are also sorry to learn about the cleanliness and maintenance issues you encountered, including the cockroach in the room and the equipment that was not functioning correctly. This is certainly not the standard we aim to provide, and your comments have been shared with the relevant teams for review and follow-up. We appreciate your feedback regarding the parking facilities as well and understand that the limited space can be challenging. Thank you again for bringing these matters to our attention. Regards, Team Mantra

Customer review rating 5.0/5

Kent A. W. Solo - Confirmed reviews ALL

Dear Kent, Thank you for your wonderful review. We’re delighted to hear you found the rooms clean and comfortable and that our housekeeping team helped make your stay enjoyable. It’s also fantastic to know that our team was responsive whenever you needed assistance. A. special thank you for recognising Crystal at Reception. We’re proud to have team members who are dedicated to providing exceptional service, and we will be sure to pass along your kind words to her. We truly appreciate your feedback and look forward to welcoming you back again soon. Regards, Team Mantra

Customer review rating 1.5/5

Michael H. Business - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations and that you were disappointed with the condition of the room. Please accept our sincere apologies for the issues you experienced, including the dated appearance of the room, the condition of the furnishings, the air conditioning, power points, and lighting. We also regret that the accommodation did not align with your expectations based on the facilities advertised. We appreciate your acknowledgement that the room was generally clean; however, we understand that the overall presentation and maintenance concerns impacted your comfort and enjoyment of the stay. Your feedback has been shared with the relevant team for review and improvement. Thank you for bringing these matters to our attention. Regards, Team Mantra

Other web-users rate our hotel

  • 745 reviews 8.2/10 Location
  • 1,312 reviews 5.8/10 Room
  • 906 reviews 8/10 Service
  • 63 reviews 2.5/10 WiFi
  • 578 reviews 3.8/10 Cleanliness
  • 369 reviews 3.7/10 Amenities
  • 253 reviews 4.3/10 Vibe
  • 41 reviews 3.4/10 Wellness Area

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