Mantra on Hay Perth

Customer review rating (ALL Rating) 4.0/5 906 reviews

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Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  906 reviews

TripAdvisor Rating  4.0/5  1,986 reviews

Unresponsive receptionist.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

I had requested two single beds for one of the rooms, but I was given king beds for both rooms. I then asked for a roller bed; she said it was prohibited. I am unsure what it means by not allowing it; no explanation was given. I had asked for an extra blanket, only after three times, face to face twice and a phone call, and finally, someone brought it to the room, but not a complete set of blankets. Reception don’t seem very helpful and try to wot accommodation and make the guest feel comfortable. I won’t say the room is clean especially toilet! As a gold member I am rather disappointed with the stay.

Great location.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Location is convenient. Room was fine and clean. Couch was uncomfortable.

Dear Rebecca C., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always amazing to hear that we were able to provide lasting memories on our guests. We do apologise for the construction noise that you experienced and the milk, but we do hope to welcome you back for an even better stay in the future. Sincerely, Team Mantra

Well located

Customer review rating 4.5/5

Anita Business - Confirmed reviews ALL

The family rooms was spacious

Dear Anita H., Thank you very much for taking the time to write about your stay here with us. We are glad to hear you had a fantastic stay, but are sorry about the issues regarding the laundry equipment. We will be working on this, and we hope to have the opportunity to have you here again with us in the future. Sincerely, Team Mantra

Welcoming

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Nice and welcoming managers willing to ensure that your stay is comfortable.

Dear Ebenezer T., We very much appreciate you taking the time to write to us about your stay. We are very glad to hear it was a good one, and we hope top see you again soon! Sincerely, Team Mantra

Hidden costs

Customer review rating 3.0/5

Steph Families - Confirmed reviews ALL

Informed on arrival $200.00 dollar "Bond" had to be paid which would be repaid after leaving. This has not been returned & contacting Mantra on Hay is near impossible. Parking is $30.00 a night. On website I was informed parking was available- there was none on my first night. Not sure how to chase up bond. Threatening behaviour tolerated by Staff in Foyer when I arrived. I wanted to use the stairs however upon getting into stairs door locked and I could not get out- the door locked-surely this is a hazard. We left the room spotless & I would like my deposit back.

Dear Stephanie F., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The gross behaviour of other guests in unacceptable and we are very sorry for not acting appropriately. Furthermore, regarding your bond, please feel free to reach out to us at in… and we will be happy to discuss that with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mantra

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Other web-users rate our hotel

  • 608 reviews 8.1/10 Location
  • 1,082 reviews 5.8/10 Room
  • 779 reviews 7.8/10 Service
  • 34 reviews 2.1/10 WiFi
  • 491 reviews 4.1/10 Cleanliness
  • 244 reviews 4.1/10 Amenities
  • 181 reviews 4/10 Vibe
  • 165 reviews 2.5/10 Pool

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