Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.9/5 1,060 reviews

Best price
guarantee
Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
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Mantra on Hay Perth - Image 4
201 Hay Street, 6004 PERTH, Australia

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Telephone
Fax +61 8 9267 4838

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90 m²  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,060 reviews

TripAdvisor Rating  3.8/5  2,048 reviews

Customer review rating 5.0/5

Yu C. Friends - Confirmed reviews ALL

Wonderful space for family and friends

Dear Yu C., Thanks for your lovely feedback! We're thrilled you enjoyed your stay and found our space perfect for your family and friends. Regards, Team Mantra

Customer review rating 0.5/5

Krishnendu P. Business - Confirmed reviews ALL

I am staying in mantra on Hay for last 9 days, from day one i am complaining that Internet is not working properly in my bed room, but no body taken any action, I keep repeated complain but no action.

Dear P., Thank you for bringing this to our attention. We’re very sorry to hear about the ongoing internet issues in your bedroom and that your repeated reports were not resolved during your stay, which is understandably frustrating. This is not the level of service we aim to provide, and we apologise for the lack of action taken. Your feedback has been shared with our team for immediate review to ensure this is properly addressed. Regards Team Mantra

Customer review rating 1.0/5

Sue M. Couples - Confirmed reviews ALL

No pool access for disabled Dirty floors Mouldy grout Rude male staff Broken chair missing chair Broken dryer Broken toaster Dirty kitchen Broken door to balcony Stain on chair etc etc

Dear Sue, Thank you for taking the time to share your feedback. We’re sincerely sorry to hear about the number of issues you encountered during your stay and regret that your experience fell well below your expectations. Concerns regarding accessibility, cleanliness, maintenance, and service are taken very seriously, and we apologise for the frustration and inconvenience this caused. We are particularly sorry to hear the pool did not accommodate the level of accessbility you required, the condition of the floors, grout, and kitchen, as well as the multiple maintenance issues you noted, including broken furniture, appliances, and the balcony door. This is not the standard we strive to maintain, and your comments have been shared with our management, housekeeping, and maintenance teams for urgent review and follow-up. We also regret to hear about your interaction with a member of our team. This is concerning, as courteous and respectful service is an expectation for all guests, and this matter will be addressed internally. Thank you for providing such detailed feedback. While we regret that this was your experience, your comments are valuable in helping us identify areas that require immediate improvement. Sincerely, Team Mantra

Customer review rating 4.0/5

Chee F. T. Families - Confirmed reviews ALL

just next door did have night party and affect our sleeping

Dear Chee F. T., Thanks for your feedback! We're glad you enjoyed our location. We appreciate your understanding regarding the noise and hope it didn’t impact your stay too much. Regards, Team Mantra

Customer review rating 1.0/5

Andrew B. Families - Confirmed reviews ALL

The front desk staff were wonderful but we left some prescription medicine in the fridge by accident and rang about 2h after we checked out on Christmas Day, to be told that the cleaner had not found anything in the fridge. We are 100% sure it was left there and can’t replace it on holidays. It was a weight loss medication and worth hundreds of dollars. Very disappointing experience.

Dear Andrew, Thank you for sharing your experience and for your kind words about our front desk team. We’re truly sorry to hear about the distress caused by the missing prescription medication, particularly given its importance and the timing over the holiday period. We understand how frustrating and concerning this situation would be, especially when the item is difficult to replace. While our housekeeping team did not locate the medication during their checks, we appreciate you bringing this to our attention and regret the disappointment this has caused. If you would like to discuss this further or provide any additional details that may assist us, please feel free to contact the property directly. We value your feedback and take matters like this seriously. Regards Team Mantra

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Other web-users rate our hotel

  • 742 reviews 8.1/10 Location
  • 1,297 reviews 5.8/10 Room
  • 908 reviews 7.9/10 Service
  • 59 reviews 1.9/10 WiFi
  • 562 reviews 3.4/10 Cleanliness
  • 323 reviews 3.4/10 Amenities
  • 218 reviews 3.5/10 Vibe
  • 45 reviews 3.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.