Mantra on Hay Perth

Customer review rating 4.3/5 887 reviews
Mantra on Hay Perth
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Spacious full equip apartments

  • indoor heated pool & Gym

  • Close to free public transport

  • onsite resturant and Bar

  • onsite parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • PERTH INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mantra on Hay Perth

201 Hay Street
6004
perth
australia

Tel: +611300092872

Fax: (+61)8/92674838

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    PERTH INTERNATIONAL AIRPORT At 18km / 11.18 miles - Shuttle paying

GPS :-31.958718, 115.872236

Our accommodations

Whether you're visiting on business, planning a romantic escape or booking a family vacation, Mantra on Hay is the top pick in Perth accommodation. From spacious hotel rooms for singles and couples to 3 Bedroom Apartments with plenty of space for families and friends. Enjoy all the comforts in the heart of the city including air-conditioning, Foxtel, kitchen and laundry facilities (apartments only) and WiFi (fees apply).

Hotel Room

  • Max. number of persons: 2
  • Area: From 23
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

1 Bedroom Apartment

  • Max. number of persons: 3
  • Area: From 55
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

2 Bedroom 1 Bathroom Apartment Queen-Twin

  • Max. number of persons: 5
  • Area: From 75
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

2 Bedroom 1 Bathroom Apartment Queen- Queen

  • Max. number of persons: 5
  • Area: From 75
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

2 Bedroom 2 Bathroom Apartment Queen - Twin

  • Max. number of persons: 5
  • Area: From 75
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

2 Bedroom 2 Bathroom Apartment Queen- Queen

  • Max. number of persons: 5
  • Area: From 75
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Family Room

  • Max. number of persons: 5
  • Area: From 75
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

3 Bedroom Apartment

  • Max. number of persons: 7
  • Area: From 105
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

CORNERSTONE BAR AND KITCHEN

Type of cuisine: Bistro

Open seven days a week for breakfast and dinner, and serving lunch from Monday to Friday, the Cornerstone Bar & Kitchen a great spot to sample some fabulous West Australian produce and award-winning wines. Room service also available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mantra on Hay Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

887 reviews

Good family friendly place

Customer review rating 4.3/5

Steph Families - 16/01/2020 Confirmed reviews ALL

Was very family friendly and the staff were nice

Dear Stephanie, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we would love to welcome you and your family back on a return stay at sunny Perth. Sincerely, Sharon.A (Front Office Manager)

Excellent location, large and clean rooms, friendly staff

Customer review rating 4.3/5

Lyn B. Families - 16/01/2020 Confirmed reviews ALL

Stayed in the three bedroom apartment and was delighted with the size of all rooms and amenities offered. Rooms were very clean and well presented. Staff were very friendly and helpful and our room attendant was delightful. Loved the convenience to the Red Cat bus stop and other non-Cat buses. Breakfast was absolutely the best I have ever had from a hotel with all food constantly topped up and refreshed so the hot food was always hot.

Dear Lynette , We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. Thank you so much for your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team.Glad to read you loved the spacious apartment and food at our Cornerstone restaraunt. Thank you again for sharing your experience, it was our pleasure to accomodate you all, and would love to welcome you back on a return visit to sunny Perth.. Sincerely, Sharon.A (Front Office Manager)

Perfect

Customer review rating 4.3/5

Tun T. Families - 15/01/2020 Confirmed reviews ALL

All good perfect !!! except for the carpark saiz sometimes very hard to park.

Dear tegaruddin s., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and contructive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards Sharon.A (Front Office Manager)

Very enjoyable overnight stay.

Customer review rating 4.3/5

Jeff Couples - 14/01/2020 Confirmed reviews ALL

Very good, great location to walk to Optus Stadium

Dear Jeff, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return stay in pleasant Perth. Warm Regards Sharon.A (Front Office Manager)

Lovely breakfast

Customer review rating 4.3/5

Kristy Families - 14/01/2020 Confirmed reviews ALL

Excellent breakfast. Little confusion when checking our re car park. Tried to charge us for it but was not used. Aside from that a good stay. Pool was great for children. Beds lovely and comfortable. Sheets crispy clean. Room was tidy but coffee stains on wall in lounge and several patches of stains over carpet. Bathroom grout was also mouldy in shower on wall and floor. Nice stay but could have been cleaner.

Dear Russell, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have addressed your concerns with our housekeeping staff and front office. Thank you again for sharing your experience, and we hope to welcome you and your family on a return stay in pleasant Perth. Warm Regards Sharon.A (Front Office Manager)

Room had great layout and location was excellent with variety of shops without it being too busy.

Customer review rating 4.3/5

Karen E. Families - 14/01/2020 Confirmed reviews ALL

2 bedroom apartment was perfect with kitchen, dining and lounge areas. Bathroom was great, although sometimes the toilet being included within is awkward. Also a toilet brush should always be available please. 7th floor was terrific with lift access and parking underneath. Parking fee a little steep but one likes to keep the car safe. Reception Staff were great, always pleasant and helpful.

Dear Karen, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. Thank you for your kind words. Thank you again for sharing your experience, and we hope to welcome you on a return stay in pleasant Perth. Warm Regards Sharon.A (Front Office Manager)
Customer review rating 4.3/5

Anonymous Friends - 14/01/2020 Confirmed reviews ALL

Would have preferred two single beds rather than one king for two single travellers.

Dear Lynette, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read that you did not receive twin configuration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A Front Office Manager

Comfortable.

Customer review rating 4.3/5

Tracy H. Families - 14/01/2020 Confirmed reviews ALL

Satisfying & helpful staff.

Dear Tracy, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you on a return stay in pleasant Perth. Warm Regards Sharon.A (Front Office Manager)
Customer review rating 4.3/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

Exceptional service

Dear Michelle, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A Front Office Manager

Average

Customer review rating 4.3/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Room allocated had a strong smell of Cigarette smoke and an Air purifier in the room but that did not help. Refridgerator door seal requires replacing.

Dear Ian & Pam, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive and constructive feedback. I have addressed your concerns witht he apartment with our maintenance and housekeeping team staff directly, to prevent the issues. Thank you again for sharing your experience, and we look forward to welcome you on a return trip to Perth and provide service expected from Mantra on Hay. Warm Regards, Sharon.A (Front Office Manager)

Comfortable

Customer review rating 4.3/5

Cliff &. A. Couples - 13/01/2020 Confirmed reviews ALL

Room was clean, bed comfortable, only complaint was for s self contained apartment , the cooking cookware and utensils were very limited.

Dear A., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A (Front Office Manager)
Customer review rating 4.3/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Very good. Bed was comfortable and room was clean. Only problem was a broken cupboard door in kitchen. Reception staff were friendly and helpful. Location was great and we made use of the free CAT bus.

Dear Robin, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for alerting us about the kitchen cupboard, I have passed it on to our maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A (Front Office Manager)
Customer review rating 4.3/5

Jeffrey T. Families - 12/01/2020 Confirmed reviews ALL

I had to cancel my reservation because I fell ill the night before. I cancelled via my Accor App which says there is no cancellation fee. However I was charged for it. I am not happy with this.

Dear Mr T., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive constructive feedback.Sorry for the delay in reply, we have looked into the matter to find that your Accor application did not connect with the hotel system, showing your reservation active. We are in the process of refunding your card. I believe my Assistant Manager has contacted you for information to process the refund. I deeply apologise the confusion this has caused, rest assured we are correcting the error. Thank you again for sharing your experience, and we hope to welcome you at Mantra on Hay in the near future. Sincerely, Sharon. A Front Office Manager

Fantastic staff very friendly but lounge needs replacing not comfortable

Customer review rating 4.3/5

Kym M. Families - 11/01/2020 Confirmed reviews ALL

Had a wonderful time apartment was good and the staff were so helpful I would stay there again in a great position close to city and free buses .

Dear Kym , We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your kind words about the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A Front Office Reception

We thought the standard was below where it should be

Customer review rating 4.3/5

Dan Families - 10/01/2020 Confirmed reviews ALL

There was a number of things that we were expecting to be better being a Mantra Hotel. After paying around $430 per night we still had to pay a further $25 a night for parking. The room had an odour about it and wasn’t cleaned to a suitable standard. There was short curly hair on the floor in one of the bathrooms and our two year old son found rubbish under the bed. Our first day we had a do not disturb sign on our door while our kids were sleeping for two hours so the cleaning manager took our room off the cleaning list for our entire stay. It wasn’t until I called up and advised our room still hadn’t been serviced that they did it which was the third day of our stay. Even though the sign was removed on the first day and the sign saying please service our room was on the door! The lift area in the basement also had a really bad urine smell the whole time we were there. We also weren’t told that the restaurant was closed on New Year’s Day (opening hours on the menu were till 9.30 from memory for public holidays, nothing about being closed on New Year’s Day). We returned to the hotel at 8.30 to order meals for dinner however reception informed me the kitchen was closed. The lady was very nice, apologetic and offered us a free breakfast which was really appreciated. We are well aware it was a very busy time for the hotel but basic housekeeping and customer service shouldn’t fall away. I was going to advise at the time of checkout however the receptionist was too rude to even ask how our stay was! I’m sure not all mantra hotels are the same however I can’t see us recommending or booking at Mantra on Hay next time we are in Perth.

Dear Daniel, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my deepest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am deeply saddened to read your experience, as we strive to provide good service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharon.A Front Office Manager
Customer review rating 4.3/5

Dave B. Families - 10/01/2020 Confirmed reviews ALL

Staff were great, beds, decor etc in room seems really out dated and needs a make over

Dear Dave, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your kind words about our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A Front Office Reception
Customer review rating 4.3/5

Staycation Families - 10/01/2020 Confirmed reviews ALL

Fun for the family, very friendly

Dear Brenda, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. Thank you for your kind words. I will share your comments with our team. Thank you again, it was a pleasure to have your family stay, and for sharing your experience, we look forward to welcoming you and family back on a return stay in sunnny Perth. Warm Regards Sharon.A (Front Office Manager)

Mr

Customer review rating 4.3/5

Anonymous Couples - 10/01/2020 Confirmed reviews ALL

Excellent

Dear Elizabeth/Adrian P., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A Front Office Reception

Very good

Customer review rating 4.3/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

Enjoyable

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon.A (Front Office Manager)

A Relaxed Family Vacation

Customer review rating 4.3/5

Markus M. Families - 07/01/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay at mantra on Hay St. The rooms size and layout was very comfortable and the hotel facilities are of a good standard. The staff were all very friendly and made us feel welcomed at every interaction. I do believe the restaurant and housekeeping department may have been understaffed, however the rostered staff did a tremendous job and were always friendly and professional at all times. Would like to make special mention of the wonderful service we received from Front Office Manager Sharon. Sharon really made us feel welcomed and valued as Accor Plus members and nothing was too much trouble for her or the team. It was very refreshing to be dealt with by a true industry professional and she is a credit to the Mantra Hotel and Accor group of hotels. Please pass on our warmest regards to Sharon.

Dear Markus, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. Thank you for your kind words, I will share your comments with our team. It was our pleaseure to have you stay with Mantra on Hay and thank you for your loyalty with Accor. Thank you again for sharing your experience, we look forward having you and family on a return stay to East Perth. Sincerely, Sharon.A (Front Office Manager)
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