Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 1,080 reviews

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
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Mantra on Hay Perth - Image 4
201 Hay Street, 6004 PERTH, Australia

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Telephone
Fax +61 8 9267 4838

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90 m²  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,080 reviews

TripAdvisor Rating  3.8/5  2,048 reviews

Customer review rating 0.5/5

Brown C. Business - Confirmed reviews ALL

The staff were lovely, however unfortunately the hotel itself is quite worn and outdated. On top of that, the room smelled simultaneously like mould, stagnant drains and cleaning chemicals. Huge gap under the front door which anyone could shove a camera under, or a hook to break into the room. The sheer curtain was broken so didn't cover the entire window, as small as it was! The only entry point into the room was through the drains or underneath the gap of the front door, and yet there were mosquitos and some kind of small flies in the room - I woke up with bites on my face and arms..

Dear Brown, Thank you for sharing your feedback. We are so sorry to hear about the issues you encountered during your stay. While we are pleased to know that you found our staff to be welcoming, we deeply regret that the condition of the room did not meet your expectations. We understand how unpleasant the smell and the insects were, and we sincerely apologize for this. Your comments about the door gap and broken curtain are concerning, and we will be addressing these issues immediately with our maintenance team to ensure that future guests do not experience the same problems. Your feedback is invaluable in helping us improve, and we will make it a priority to look into the areas you've mentioned to provide a more comfortable and secure environment for our guests. We truly hope you’ll give us another chance to serve you better in the future. Thank you again for bringing these matters to our attention. Regards Team Mantra

Customer review rating 5.0/5

Charmian A. Couples - Confirmed reviews ALL

Everything was just easy!

Hi Charmian, Thanks for your lovely feedback! We're thrilled to hear our location and affordability made your stay easy and enjoyable. Team Mantra

Customer review rating 4.0/5

Sven S. Couples - Confirmed reviews ALL

Big comfortable apartment. Central location

Dear Sven, Thanks so much for your kind words! We're thrilled to hear you enjoyed your spacious apartment and our central location. We look forward to welcoming you back! Regards, Team Mantra

Customer review rating 0.5/5

Peter B. Business - Confirmed reviews ALL

Front office staff are challenged by Australian accents. The order of the day is to be indifferent to guests inputs or requests. Hygiene is an important issue to front office staff as indicated by their insistence on placing room cards on the desk rather than to hand them to the guest. Room cleaning is undertaken behind closed room doors - a new experience after forty years of hotel staying!

Dear Peter, Thank you for sharing your feedback, especially for future guests. We’re sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. We apologise if our team appeared indifferent or if communication felt challenging — this is not the level of service we aim to deliver. We also understand your concerns regarding hygiene practices and the way room keys are handled, as well as your observations about our housekeeping procedures. Your feedback is valuable, and we will be reviewing these points with our team to ensure we improve both our communication and our service standards moving forward. If you would like to share any further details, please feel free to email us directly as we would genuinely appreciate the additional insight. Sincerely, Team Mantra

Customer review rating 4.0/5

Rod P. Business - Confirmed reviews ALL

As an Accor Plus Explorer member, I was shocked at the room offered on check-in, after I had booked for 5 days, and so far in advance! The excuse offered was they were “fully booked” because of the Ashes Cricket match! After I had complained to management, I was offered an ‘upgrade’ two days later to an apartment, which I appreciated. But the offering of discounts for food, bar etc was not available, because there was NO Restaurant or Bar at the Hotel! And the “Free Drink on Check in” turned out to b a half bottle of wine! I am NOT IMPRESSED with the so-called advantages offered under the Explorer ‘badge’ when no such offers were available at this hotel! I’m not impressed with Accor Explorer, and will be considering non subscribing when my current membership expires! It’s simply a marketing ‘come-on, and definitely not worth considering when considering the types of Hotels Accor offer! Very dispaoointed!!!

Dear Guest, Thank you for taking the time to share with us your detailed feedback regarding your recent stay. Foremostly, we would like to apologise for the disappointment you experienced upon arrival and check-in. We understand the frustration to find that our hotel's facilities don't match certain inclusions of the Explorer membership. We appreciate the feedback and we will be sharing this with our teams to improve how these benefits are communicated and received. Thank you again for choosing to stay with us, and we hope to have the opportunity to provide you wit a deservedly improved stay in the future. Team Mantra

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Other web-users rate our hotel

  • 741 reviews 8.1/10 Location
  • 1,290 reviews 5.8/10 Room
  • 908 reviews 8/10 Service
  • 58 reviews 2.4/10 WiFi
  • 576 reviews 3.6/10 Cleanliness
  • 317 reviews 3.8/10 Amenities
  • 217 reviews 3.7/10 Vibe
  • 46 reviews 3.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.