Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.9/5 1,090 reviews

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
Mantra on Hay Perth - Image 3
Mantra on Hay Perth - Image 4

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,090 reviews

Customer review rating 4.5/5

Anu S. Business - Confirmed reviews ALL

Great

Dear Anu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mantra

Customer review rating 4.5/5

Stacy W. Business - Confirmed reviews ALL

Had a 5 night stay an it was completely worrie free the staff were extremely friendly

Dear Stacy, Thank you so much for your kind words! We're delighted to hear that you had a completely worry-free stay with us. It’s especially wonderful to know that our team made such a positive impression with their friendliness. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back for another relaxing stay soon! Sincerely, Team Mantra

Customer review rating 3.0/5

Michelle W. Couples - Confirmed reviews ALL

Stayed 7 nights , received no housekeeping . It was Easter but this was disappointing . Apartment was clean , bed was comfy , staff were friendly .

Dear w., Thank you for taking the time to share your feedback following your recent 7-night stay with us. We’re pleased to hear that you found your apartment clean and comfortable, and that our team made a positive impression with their friendliness. Your kind words in these areas are truly appreciated. However, we sincerely apologise for the lack of housekeeping service during your stay. While the Easter holiday period can impact service scheduling, we understand how important regular servicing is—especially during a longer stay—and we regret that this fell short of your expectations. Your feedback has been shared with the team so improvements can be made to ensure clearer communication and a more consistent experience moving forward. We hope to have the opportunity to welcome you back and provide a more seamless stay next time. Warm regards, Team Mantra

Customer review rating 0.5/5

Krista S. Business - Confirmed reviews ALL

The room had bed bugs! I'm still feeling the effects of the bites almost 2 weeks later. The state of the hallways and rooms also was in disrepair with large holes, lights and air conditioning units that didn't work, and furniture placed in rooms such that it was unusable. I would avoid this hotel!

Dear Krista, Thank you for bringing this to our attention. We are extremely concerned to hear about your experience, particularly your report regarding bed bugs and the condition of the room and facilities. Please accept our sincere apologies for the distress and discomfort this has caused you. This is certainly not the standard we strive to maintain. Matters such as these are taken very seriously, and we have escalated your feedback to our operations and housekeeping teams for immediate investigation and corrective action. We would greatly appreciate the opportunity to speak with you directly to obtain further details and address this properly. Please feel free to contact us at your convenience. We sincerely regret your experience and hope we may have the chance to restore your confidence in us in the future. Kind regards, Team Mantra

Customer review rating 2.0/5

Raanan W. Couples - Confirmed reviews ALL

No toiletries such as toothbrush and toothpaste, what any other accommodation would furnish the room with. Housekeeping, room service, both not answering when I needed those items. No info book for guests. Rust, mold and dirt in a room that hasn't really been given much attention. For a place with a full kitchen, other places at the very least stock salt and pepper. No cleaning cloth for dishes. To say this was a disappointment would be an understatement. The little details also matter, and this experience fell far from even it's own standards when I stayed here only a handful of years ago. I will not return. Not for the crazy rate that follows up with a mediocre experience.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and that it did not meet your expectations, especially in comparison to your previous stay with us. Please accept our sincere apologies for the shortcomings you encountered, including the lack of essential amenities, unresponsiveness from our team, and the condition of your room. This is certainly not the standard we strive to deliver, and your comments regarding cleanliness, maintenance, and attention to detail are deeply concerning. We also regret the inconvenience caused by the absence of basic kitchen supplies and guest information. Your feedback highlights areas where we have clearly fallen short, and we are addressing these concerns with our housekeeping and operations teams to ensure immediate improvements are made. We understand how disappointing this must have been, particularly given your past positive experience, and we are very sorry we were unable to provide the same level of comfort and service this time. Thank you again for your valuable feedback. We hope you might consider giving us another opportunity in the future to restore your confidence in our service. Kind regards, Team Mantra

Other web-users rate our hotel

  • 735 reviews 8.2/10 Location
  • 1,293 reviews 5.6/10 Room
  • 902 reviews 7.8/10 Service
  • 65 reviews 1.8/10 WiFi
  • 573 reviews 3.3/10 Cleanliness
  • 348 reviews 3.6/10 Amenities
  • 229 reviews 3.8/10 Vibe
  • 39 reviews 3.5/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth