Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.9/5 1,087 reviews

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Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,087 reviews

Customer review rating 2.0/5

Robert D. Business - Confirmed reviews ALL

Bath was cracked, lounge was a sit on the floor one ,toilet roll holder was broken and tap in bath , and the check in I have never taken 30min to check in ever. For an Accor hotel I was disappointed have come to expect a higher standard

Dear Robert, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent stay did not meet your expectations. The issues you’ve described with the cracked bath, broken lounge, toilet roll holder, and bath tap are certainly not acceptable, and we sincerely apologise for the inconvenience caused. Your comments have been shared with our maintenance team to ensure these matters are addressed promptly. We also regret the extended check-in time you experienced. We understand how frustrating this can be, and we will be reviewing our front desk procedures to prevent such delays in the future. As a valued guest familiar with the standards of Accor properties, we are especially disappointed that we did not provide the level of comfort and service you expect. Your feedback is important to us and will help us improve. Kind regards, Team Mantra

Customer review rating 5.0/5

David H. Couples - Confirmed reviews ALL

Very pleasant.

Dear David, Thank you for your feedback. We’re delighted to hear that you found your stay very comfortable and relaxing. Creating a welcoming and restful environment for our guests is always our priority, and it’s wonderful to know we succeeded. We look forward to welcoming you back for another enjoyable stay. Kind regards, Team Mantra

Customer review rating 2.5/5

Richard P. Business - Confirmed reviews ALL

Internet connection was terrible. Housekeepers barged into my room even though there was a sign on the door.

Dear Richard, Thank you for sharing your feedback. We sincerely apologise for the issues you experienced during your stay. The poor internet connection is not the standard we aim to provide, and your comments have been shared with our team to address this promptly. We are also very sorry that housekeeping entered your room despite the “Do Not Disturb” sign. This is unacceptable, and we will reinforce proper procedures with our housekeeping team to ensure guests’ privacy is always respected. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide a much-improved experience on your next stay. Kind regards, Team Mantra

Customer review rating 0.5/5

Minkyung J. Families - Confirmed reviews ALL

I stayed at Mantra on Hay Perth and had a very disappointing experience. From the first night, cockroaches appeared throughout the room (bathroom, kitchen, table). I sent a complaint in the morning but received no response all day. The hotel said they were fully booked and couldn’t help, and only after insisting did they move us to another room. Shockingly, they planned to clean our infested room and give it to another guest, with reception staff doing the cleaning themselves. The room also smelled of mold. While the staff tried their best, the overall handling was unacceptable. I would not recommend this hotel.

Dear J., Thank you for taking the time to share your experience. We are deeply sorry to hear about the issues you encountered during your stay. The presence of cockroaches and mold in your room is completely unacceptable, and we sincerely apologise for the distress and inconvenience this caused. We are particularly concerned to hear about the way your complaint was handled and the lack of immediate support from our team. This is not reflective of the standards we aim to provide. Please be assured that your feedback has been escalated to our management and housekeeping teams to ensure such issues are addressed immediately and do not occur again. We will also review our complaint-handling procedures to improve response times and overall guest care. We regret that your experience led to disappointment, and we truly appreciate you bringing these serious matters to our attention. Kind regards, Team Mantra

Customer review rating 2.5/5

Nicholas Q. Families - Confirmed reviews ALL

Little things let us down, for the price no turn down or rubbish removal service, dishwasher didn't work front desk didn't seem to care. Batteries flat on safe.

Dear Nicholas, Thank you for sharing your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations, particularly given the price. The lack of servicing, issues with the dishwasher, flat batteries in the safe, and the experience with our front desk team are certainly not reflective of the standards we strive to provide. Your concerns are important to us, and we will be addressing them with the relevant teams to ensure improvements are made. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a better experience in the future. Regards, Team Mantra

Other web-users rate our hotel

  • 733 reviews 8.1/10 Location
  • 1,291 reviews 5.6/10 Room
  • 895 reviews 7.8/10 Service
  • 65 reviews 1.7/10 WiFi
  • 570 reviews 3.3/10 Cleanliness
  • 343 reviews 3.6/10 Amenities
  • 226 reviews 3.9/10 Vibe
  • 39 reviews 3.4/10 Wellness Area

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