Mantra on Hay Perth

2 bedroom apartment was perfect with kitchen, dining and lounge areas. Bathroom was great, although sometimes the toilet being included within is awkward. Also a toilet brush should always be available please. 7th floor was terrific with lift access and parking underneath. Parking fee a little steep but one likes to keep the car safe. Reception Staff were great, always pleasant and helpful.

Would have preferred two single beds rather than one king for two single travellers.

Satisfying & helpful staff.

Exceptional service

Room allocated had a strong smell of Cigarette smoke and an Air purifier in the room but that did not help. Refridgerator door seal requires replacing.

Room was clean, bed comfortable, only complaint was for s self contained apartment , the cooking cookware and utensils were very limited.

Very good. Bed was comfortable and room was clean. Only problem was a broken cupboard door in kitchen. Reception staff were friendly and helpful. Location was great and we made use of the free CAT bus.

I had to cancel my reservation because I fell ill the night before. I cancelled via my Accor App which says there is no cancellation fee. However I was charged for it. I am not happy with this.

Had a wonderful time apartment was good and the staff were so helpful I would stay there again in a great position close to city and free buses .

There was a number of things that we were expecting to be better being a Mantra Hotel. After paying around $430 per night we still had to pay a further $25 a night for parking. The room had an odour about it and wasn’t cleaned to a suitable standard. There was short curly hair on the floor in one of the bathrooms and our two year old son found rubbish under the bed. Our first day we had a do not disturb sign on our door while our kids were sleeping for two hours so the cleaning manager took our room off the cleaning list for our entire stay. It wasn’t until I called up and advised our room still hadn’t been serviced that they did it which was the third day of our stay. Even though the sign was removed on the first day and the sign saying please service our room was on the door! The lift area in the basement also had a really bad urine smell the whole time we were there. We also weren’t told that the restaurant was closed on New Year’s Day (opening hours on the menu were till 9.30 from memory for public holidays, nothing about being closed on New Year’s Day). We returned to the hotel at 8.30 to order meals for dinner however reception informed me the kitchen was closed. The lady was very nice, apologetic and offered us a free breakfast which was really appreciated. We are well aware it was a very busy time for the hotel but basic housekeeping and customer service shouldn’t fall away. I was going to advise at the time of checkout however the receptionist was too rude to even ask how our stay was! I’m sure not all mantra hotels are the same however I can’t see us recommending or booking at Mantra on Hay next time we are in Perth.

Staff were great, beds, decor etc in room seems really out dated and needs a make over

Fun for the family, very friendly

Excellent

Enjoyable

We thoroughly enjoyed our stay at mantra on Hay St. The rooms size and layout was very comfortable and the hotel facilities are of a good standard. The staff were all very friendly and made us feel welcomed at every interaction. I do believe the restaurant and housekeeping department may have been understaffed, however the rostered staff did a tremendous job and were always friendly and professional at all times. Would like to make special mention of the wonderful service we received from Front Office Manager Sharon. Sharon really made us feel welcomed and valued as Accor Plus members and nothing was too much trouble for her or the team. It was very refreshing to be dealt with by a true industry professional and she is a credit to the Mantra Hotel and Accor group of hotels. Please pass on our warmest regards to Sharon.