ibis Styles East Perth 4 stars

Customer review rating (ALL Rating) 4.4/5 1,475 reviews

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69 Adelaide Terrace, East Perth, 6004 PERTH, Australia

Description

Hotel extras

  • Free WiFi is available for all guests.

  • Feel welcome with our warm and modern accommodation.

  • The hotel features bright, bold colours and a cheeky design with personality that pops.

  • Rooms on the upper floors feature views of the magnificant Swan River.

  • Assistance Animals that support our guests are very welcome in our Hotel.

Our accommodation(s)

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Hotel location

ibis Styles East Perth

69 Adelaide Terrace, East Perth
6004 PERTH
Australia

GPS:-31.961099, 115.874594

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Eastside Social Restaurant & Bar

Eastside Social keeps you fuelled with good mood food and bright, café-style ambiance throughout the day. We took the bustling energy of Adelaide Terrace, added a splash of colour and a pinch of quirkiness to serve up a vibrant East Perth hub.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,475 reviews

Customer review rating 4.0/5

Steve M. Business - Confirmed reviews ALL

As above. Only (and very minor grumble) was that my room was right at the end of the corridor and opposite some rooms which were having repairs done. The workers left debris outside that room, and I could hear hammering etc noises from inside my room. But as this was during business hours its wasn't too problematic. Given these works, and that the hotel didn't look fully occupied I'd have thought a better room (away from these works) could have been provided. All that said, I didn't raise this as I was only staying one night. More a reminder that perhaps more common sense needs to be in room allocation.

Dear Steve, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, ibis Styles East Perth

Customer review rating 1.5/5

Cope K. E. Business - Confirmed reviews ALL

When I checked in, the bloke checking me in wanted me to give him my bank card details cause you guys don’t have it on file. I told him I don’t have a physical card and don’t want you to have it on file. He started preaching and telling me how I needed to get a photo of the bank card to bring in for them, or he’d have to charge me $100 (deposit). I told him I was happy to pay the deposit and dismissed it. He then asked for my email address, I gave him my work email as my travel is work related. He told me he needed my personal email address, I told him I wasn’t going to give him my personal one, he said he needed it and he already had it of file. I told him I didn’t want you to have it and asked if he could delete it. He pushed back a couple of times and kept asking me for it, I refused. He then asked me for my drivers licence again, which I had already handed to him and read the drivers license numbers out to him when I first got there. I handed it back over to him. When I was finally checked in and heading to the elevator he told me to get a photo of my bank card or he’ll charge me next time (not, you’ll have to pay a deposit, I will charge you!). I told him I’m happy to pay a deposit. So, he got my drivers license number, got all the details from my drivers license (address, dob, etc), asked for my bank card numbers and details, personal email address, which he claimed he already had access to. Had all the information I’ve already provided through booking. I have never had to give so much personal information when checking into a hotel that I’ve already paid for. It makes me uncomfortable and feels like my privacy is being invaded. I have been trying multiple hotels to find one to use regularly (twice a month traveling too and from work) I won’t be staying here again.

Hi Cope, Thank you for taking the time to share your feedback on your recent check-in experience. We are sorry to hear that aspects of the arrival process left you feeling uncomfortable, as this was certainly not our intention. Protecting guest privacy and handling personal information securely is something we take very seriously. As part of our standard check-in and security procedures, all guests are required to provide valid identification and a payment method for incidentals. Where a guest is unable to present a physical or digital card for tap verification, our team may request alternative card verification details or advise that a refundable security deposit will apply instead. This process is in place to protect both guests and the property and is standard practice across many accommodation providers. Similarly, confirming guest contact details, including an email address, forms part of the reservation verification process. We respect that some guests may prefer to limit the information they provide, and we always aim to accommodate reasonable requests where possible within operational and compliance requirements. We regret that the communication during your check-in was perceived as confrontational or uncomfortable. Our staff were just attempting to explain the available check-in options and requirements. We hope you best for future travels Regards ibis Styles East Perth

Customer review rating 4.0/5

Bryce A. H. Couples - Confirmed reviews ALL

All positive comfortable and friendly and look after all the guests well

Dear Bryce, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles East Perth

Customer review rating 2.0/5

Vanessa C. Couples - Confirmed reviews ALL

You pay for a late check out and you still have a cleaner come barge in to your room. Cleaners and receptionist do not communicate. When I went to tell the receptionist the only thing they mention is cleaners don’t come in on sundays. Who else would have a key to my room??? They even knocked once and by the time I said no they walk straight in and asking what time we are checking out! Plus this is not the first time this has happened to me . It happens EVERY TIME I stay!

Dear Vanessa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. we will email you further with more details and carry on the conversation from there, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, ibis Styles East Perth

Customer review rating 4.0/5

Lyn P. Couples - Confirmed reviews ALL

Small room but very comfortable bed and dark room which I loved.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles East Perth

Other web-users rate our hotel

  • 814 reviews 8.6/10 Location
  • 1,203 reviews 7.8/10 Room
  • 1,013 reviews 8.2/10 Service
  • 16 reviews 8/10 WiFi
  • 641 reviews 8.6/10 Cleanliness
  • 595 reviews 6/10 Comfort
  • 277 reviews 7.9/10 Breakfast
  • 232 reviews 7.6/10 Amenities

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