Dear Shani T. G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, views, and cleanliness. We look forward to welcoming you back and hope you have another wonderful experience with us. Best regards, May Cruz Novotel Perth Murray Street

Dear Ms S., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay and found your room clean and comfortable. We are also pleased that you appreciated our convenient location and the ease of having our bar and restaurant right here at the hotel. Your perfect 100/100 rating and kind comments are greatly appreciated and are a wonderful encouragement to our team. We hope to have the pleasure of welcoming you and your partner back to Novotel Perth Murray Street for a longer stay in the future. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Henrik E., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed our ideal location, friendly staff, and the cleanliness of your room. However, we sincerely apologize for the inconveniences you experienced during your visit. We regret that the noise from the street impacted your weekend stay. Our location does come with some inherent vibrancy, and we appreciate your understanding in this matter. Regarding the cot and sofa bed not being prepared upon your arrival, we acknowledge the importance of these requests and will review our procedures to enhance communication. We are glad to hear that our team was able to address your needs promptly once notified. Thank you once again for your valuable comments. We hope to welcome you back to Novotel Perth Murray Street in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Christopher B., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind comments about the comfort of our hotel. We sincerely apologize that bottled water was not readily available in your room during your visit. Please note that the tap water is safe and suitable for drinking. We also have a filtered water refill station conveniently located near our bar area for your use. Your feedback is very important to us, as it helps us identify areas where we can improve our guest experience. We have shared your comments with our management team for their review and consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Ms P., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location while exploring Perth city. However, we are sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies regarding the cleanliness of the bathroom and the floor not being properly mopped. This is certainly not the standard we expect from our housekeeping team. We have shared your comments with the team to ensure greater attention is given to these areas during room cleaning and inspection. We are also sorry to hear about the unreliable Wi-Fi connection during your stay. We understand how frustrating this can be, and your feedback has been shared with the relevant team for further review. Thank you again for your honest feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a much better experience on your next visit to Novotel Perth Murray Street. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Mr M., Thank you for taking the time to share your feedback following your recent stay with us, and for your continued loyalty as a regular guest. We are pleased to hear that you continue to enjoy our convenient location and that, overall, you had a pleasant stay. We also appreciate your kind comments regarding our barman and his assistance with your Accor Plus membership. Regarding the invoice, as the accommodation was settled by your company, the final invoice was issued and emailed directly to the company as the paying party. We apologise if this was not clear at the time of your departure. We also appreciate your feedback regarding the tea bags and coffee pods not being replenished during your stay. We have shared this with our housekeeping team to ensure these items are checked and replenished consistently. Thank you again for your continued support and for being a valued Platinum member. We look forward to welcoming you back to Novotel Perth Murray Street on your next visit. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Ms B., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found your room clean and comfortable and that our team were kind and efficient throughout your stay. We truly appreciate your 10/10 recommendation and your kind comments. We sincerely apologise that the bathroom bin was not emptied prior to your arrival. This is not the level of attention to detail we expect from our housekeeping team. We have shared your feedback with the team to ensure this is checked more carefully during our room inspections. Thank you again for your valuable feedback and for choosing Novotel Perth Murray Street. We hope to have the pleasure of welcoming you back again soon. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Mr C., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to see that you were satisfied with your booking experience, Wi-Fi, cleanliness, and arrival and departure. However, we are sorry that your overall experience did not meet the standard we aim to provide. We sincerely apologise for the repeated difficulty you experienced in obtaining an ice bucket during your stay. We understand that this was particularly inconvenient given that you required it for your knee, and we appreciate you bringing this to our attention. We have shared your feedback with our team and will review the number of ice buckets available and how these requests are managed to ensure we can better accommodate our guests when needed. Thank you again for your honest feedback. We value your Gold membership and your continued support of Accor, and we hope to have the opportunity to provide you with a more positive experience on your next visit. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay with us, and for your continued loyalty to Novotel Perth Murray Street. We are delighted to hear that you continue to enjoy our facilities and that our team consistently provides friendly service. It is especially pleasing to know that we remain your preferred hotel when staying in the city. We are sorry, however, that the loud music in the steam room and sauna affected your enjoyment of these facilities. We appreciate you bringing this to our attention and will review the volume and overall environment to ensure it remains relaxing for our guests. We also appreciate your feedback regarding the breakfast selection and the body wash not being replenished. We have shared these comments with the relevant teams for review and to ensure greater attention to detail during room inspections. Thank you again for your valuable feedback and for your continued support as a Gold member. We look forward to welcoming you and your partner back again soon. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Ms L., Thank you for taking the time to share such wonderful feedback following your recent family stay with us. We are delighted to hear that you enjoyed our convenient location and found it easy to access the surrounding cafes, restaurants, supermarkets, and local transport. It is especially heartwarming to know that the welcome treats, cards and sparkling wine helped make your father's birthday and your parents' wedding anniversary a little more special. We will certainly share your kind words with the team. We are also pleased to hear that you enjoyed the service from our team, as well as our bar and concierge service. We sincerely apologise, however, that the swimming pool temperature regulating system was under maintenance during your stay. We understand how disappointing this would have been, particularly during the cooler August weather when you had been looking forward to using the pool. We appreciate your understanding while this maintenance was being carried out. Thank you again for choosing Novotel Perth Murray Street and for your excellent 100/100 rating and 10/10 recommendation. We hope to have the pleasure of welcoming you and your family back to Perth for another memorable stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Guest, Thank you for your wonderful review and for your continued loyalty to Novotel Perth Murray Street. It is always a pleasure to welcome returning guests, and I am delighted to hear that your stay was "amazing as always." Knowing that you consistently enjoy your time with us and love staying at our hotel is one of the greatest compliments our team can receive. I was particularly pleased to read your comments about our service. Delivering exceptional hospitality is at the heart of what we do, and it is incredibly rewarding to know that our team continues to make each visit a memorable one. Your perfect scores across all aspects of your stay, including accommodation, cleanliness, breakfast, check-in, check-out, WiFi, and sustainability efforts, are greatly appreciated. Thank you as well for your loyalty as an ALL Classic member and Accor Vacation Club member. We are grateful for your continued support and for recommending both our hotel and the ALL loyalty programme to others. We truly value your ongoing patronage and look forward to welcoming you back to Novotel Perth Murray Street for another amazing stay very soon. Warm regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Mr B., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found your room comfortable, with a smooth and pleasant check-in and check-out experience. It is also great to know that everything in the room was in good working order. We truly appreciate your perfect 100/100 ratings across your accommodation, cleanliness, arrival, departure, and our team, as well as your 9/10 recommendation. We are sorry, however, that the salt and pepper grinders at breakfast were empty and that you had to take them from other tables. We appreciate you bringing this to our attention and have shared your feedback with our breakfast team to ensure these items are checked and replenished regularly. Thank you again for choosing Novotel Perth Murray Street. We look forward to welcoming you back on your next visit to Perth. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Guest, Thank you for your wonderful review and for choosing to stay with us at Novotel Perth Murray Street. It was a pleasure to read your comments and learn how much you enjoyed your stay. I am delighted that you found your room exceptionally clean and comfortable, and that even the fresh ambience of the room made a positive impression. Attention to these details is something our team takes great pride in, so your feedback is incredibly rewarding to receive. I was also pleased to hear that our service was "on point" throughout your visit. Delivering warm, attentive hospitality is at the heart of what we do, and your kind words will certainly be shared with the entire team. They will be thrilled to know their efforts helped make your stay such an enjoyable one. Receiving perfect scores across all areas of your experience, from booking and check-in through to breakfast, cleanliness, WiFi, and departure, is truly appreciated. We are especially grateful for your recommendation and for your loyalty as an ALL member. Thank you once again for your generous feedback. We look forward to welcoming you back on your next visit and creating another memorable stay for you. Warm regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Novotel Perth Murray Street. I am pleased to hear that you found our hotel well located and enjoyed a comfortable stay overall. It is also wonderful to know that you rated our team highly and appreciated our WiFi service. At the same time, I would like to sincerely apologize for the shortcomings you experienced within your room. The toiletries not being adequately replenished for two guests, the partially stocked coffee supplies, and the dusty coffee counter are certainly not reflective of the high housekeeping standards we strive to maintain. Your comments have been shared with our Housekeeping team so that additional attention can be given to room presentation, replenishment procedures, and quality checks prior to guest arrival. I appreciate you bringing these matters to our attention, as feedback such as yours allows us to identify opportunities for improvement and enhance the experience for future guests. Thank you once again for choosing to stay with us and for your loyalty as an ALL member. We hope to have the opportunity to welcome you back and provide you with a seamless stay that exceeds your expectations. Warm regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Perth Murray Street. We are delighted to learn that you had an excellent and comfortable stay with us. It is fantastic to see that you rated every aspect of your experience so highly, including your arrival and check-in, accommodation, cleanliness, breakfast selection, our team, check-out process, and our sustainability initiatives. We are especially pleased to hear your recognition of Nerma, and we will be sure to pass along your kind words. Team members like Nerma take great pride in delivering memorable guest experiences, and your acknowledgment will mean a great deal to her. It is also wonderful to know that, as a valued ALL Accor Classic member, you would highly recommend both our hotel and the loyalty programme to your friends, family, and colleagues. Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back to Novotel Perth Murray Street on your next visit to Perth. Warm regards, Deki Choden Guest Service Agent Novotel Perth Murray Street