Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our hotel facilities, particularly the gym, restaurant and breakfast selection. It is also wonderful to know that our team made a positive impression and that you had a smooth arrival and departure experience. We appreciate your feedback regarding the room layout and the need for a proper desk for business purposes. We understand how important a comfortable and functional workspace is when travelling for business. Your comments have been noted and will be shared with our team as we continue to look for ways to improve our guest experience. Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Novotel Perth Murray Street

Dear Nenita N., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. It is wonderful to know that Rica provided you with exceptional service during your check-in process. We appreciate you highlighting her efforts, as our team strives to create a welcoming environment for all guests. Thank you once again for your comments, and we look forward to welcoming you back in the future. Best regards, Luciana Kaur Sandhu Assistant Manager Novotel Perth Murray Street

Dear Anthia, Thank you for taking the time to share such wonderful feedback and for rating your experience 100/100! We are delighted to hear that you enjoyed your stay and found the room spacious and comfortable. It is also lovely to know that our central location, with convenient access to public transport and the city's attractions, made your visit even more enjoyable. Your kind words and perfect scores across all areas mean a great deal to our team. We truly appreciate your support as an ALL Accor Silver member and look forward to welcoming you back to Novotel Perth Murray Street for another comfortable and memorable stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Perth Murray Street

Dear Kim, Thank you for taking the time to share your lovely feedback and for recommending us with a perfect 10/10! We are delighted to hear that you had a comfortable stay and enjoyed our convenient central location. It is also wonderful to know that you had a positive experience with our team and that your overall stay met your expectations. Your kind words and continued support as an ALL Accor Silver member are truly appreciated. We look forward to welcoming you back to Novotel Perth Murray Street for another enjoyable stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Cindy, Thank you for taking the time to share such detailed feedback following your first stay with us. We are delighted to hear that you and your family enjoyed your visit and that our team made a positive impression. It is especially wonderful to hear your kind words about Tony from our Concierge team. His genuine hospitality, attentiveness and ability to make guests feel recognised are exactly the qualities we strive for. We will certainly pass on your appreciation to him. However, we sincerely apologise that certain aspects of your experience did not meet your expectations. We understand your disappointment regarding the room upgrade and recognition of your ALL Accor Gold status. While upgrades are subject to availability, we appreciate that recognition is an important part of the loyalty experience, and we are sorry we fell short of making your first stay as a Gold member more special. We also appreciate your comments regarding the musky smell in both rooms, the lobby bar service and your experience redeeming the welcome drinks. Your feedback regarding the takeaway packaging for families travelling with young children is equally valuable. We understand the importance of balancing our sustainability initiatives with practical guest needs. These comments will be shared with the relevant departments for further review and improvement. Thank you once again for your honest feedback and for recognising Tony's outstanding service. We are pleased to know that you are already looking forward to your next visit, and we hope to provide you and your family with an even more memorable experience. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Glenn, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you had an enjoyable stay and appreciated our central location, convenient access to the city, delicious breakfast and friendly service from our team. We also appreciate your comments regarding the ease of access and Wi-Fi connection speed. We understand how important convenience and reliable connectivity are to our guests, and your feedback will be shared with the relevant teams for further review. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to Novotel Perth Murray Street for another enjoyable stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Linda, Thank you for your lovely feedback and for continuing to choose Novotel Perth Murray Street whenever you visit Perth! We are delighted to hear that you enjoy staying with us and that our comfortable beds, welcoming atmosphere and convenient location keep bringing you back. It is especially rewarding to know that our team consistently makes you feel welcome through their friendly and professional service. Your continued loyalty as an ALL Accor Gold member means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you and your family back for many more comfortable and memorable stays! Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Shaun, Thank you for sharing your wonderful feedback following your recent stay with us! We are delighted to hear that you enjoyed our lovely rooms, friendly service and the dining experience at Miss Mi. It is also great to know that you made the most of our heated pool and had a relaxing couple of nights with us. Your perfect scores across accommodation, cleanliness, breakfast and our team are truly appreciated. We are especially grateful for your continued support as an ALL Accor Diamond member. Thank you once again for choosing Novotel Perth Murray Street. We look forward to welcoming you back for another fantastic stay! Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Gareth, Thank you for taking the time to provide such detailed feedback. Please accept my sincere apologies for the disappointing experience you had during your stay and, particularly, for the inconvenience you encountered after departure. I am sorry that the online pre-arrival check-in did not save you time as intended, and that your room was not at a comfortable temperature upon arrival. I also regret the concerns regarding room cleanliness, the condition of the bathroom basin and the absence of complimentary bottled water, which contributed to your feeling that the Executive Premium room did not meet your expectations. More importantly, I sincerely apologise for the payment issue and the frustrating experience you encountered when trying to contact our team afterwards. Having to make multiple calls, experience disconnections and spend considerable time resolving an overcharge is certainly not the level of service we aim to provide. I understand how disappointing this would have been, especially after being advised at check-in that the prepayment had been received. Please be assured that your feedback will be shared with our Front Office, Housekeeping and relevant management teams for further review and follow-up. We will also look into the communication and handling of post-stay payment enquiries to identify where improvements are needed. Gareth, I am genuinely sorry that we fell short of delivering the premium experience you expected. Thank you for bringing these matters to our attention and giving us the opportunity to review them. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Tammy, Thank you for your wonderful feedback and for rating your experience 100/100! We are delighted to hear that you enjoyed your first night in Perth with us and made the most of our central location, from catching a show at the Comedy Lounge to enjoying a delicious dinner at Miss Mi. It is lovely to know that you appreciated the cleanliness of the hotel, the comfortable bed and, of course, the friendly service from our team. Your kind words mean a great deal to us. We are thrilled to hear that you will be returning for your final night in Perth. We look forward to welcoming you back and making the last chapter of your WA driving holiday just as memorable! Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased you enjoyed our central CBD location and convenient access to public transport. However, we're sincerely sorry for the frustrations experienced during your stay, particularly regarding the window cleaning notice, hallway cleanliness and communication from our team. We appreciate your comments regarding the deposit policy, housekeeping and Wi-Fi access, and will share your feedback with the relevant teams for review. Please be assured that your concerns are taken seriously, and we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback. We're pleased you enjoyed our convenient location, but we're sorry that certain aspects of your stay fell short of expectations. We appreciate your comments regarding cleanliness, in-room amenities and the check-in deposit communication, as well as your suggestions for improving our Wi-Fi. Your feedback has been shared with the relevant teams as we work to improve the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Benjamin, Thank you for your fantastic feedback and for rating your experience 100/100! We are delighted to hear that you chose to spend your weekend getaway with us while attending a nearby wedding. It is wonderful to know that you enjoyed our convenient location, clean and well-appointed rooms, and especially our heated swimming pool. Your perfect scores across all areas are a fantastic compliment to our team and a great source of motivation for our Heartists. Thank you once again for your continued support as an ALL Accor Gold member. We look forward to welcoming you back to Novotel Perth Murray Street for another fantastic getaway! Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Judith C., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our location and the spaciousness of your room. However, I regret that there were shortcomings with housekeeping and the redemption of your complimentary drinks. We value your comments and will take them into consideration for future improvements. We hope to see you again in the near future for a more enjoyable stay. Best regards, May Cruz Novotel Perth Murray Street

Dear Marcia E., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location, comfortable beds, and the heated pool. It is always our aim to provide convenience and comfort for our guests. We hope to see you again in the near future. Best regards, May Cruz Novotel Perth Murray Street

Dear Kentaro K., Thank you for taking the time to share your feedback regarding your check-in experience. Please accept our sincere apologies for the confusion caused by the name change on your reservation. We appreciate your understanding and assure you that we will review our existing procedures to improve clarity and ensure a smoother experience for our guests moving forward. We sincerely value your feedback and hope to have the pleasure of welcoming you back for another stay in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Sarah C., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you appreciated the easy check-in process, cleanliness, and our prime location. We look forward to welcoming you back for another enjoyable stay. Best regards, May Cruz Novotel Perth Murray Street

Dear Cody B., Thank you for your kind words regarding our service and staff. We are delighted to hear that you found our team helpful and welcoming. Your positive feedback is greatly appreciated and motivates us to continue providing excellent hospitality. We hope to see you again in the near future. Best regards, May Cruz Novotel Perth Murray Street