Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 3,986 reviews

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Novotel Perth Murray Street - Image 1
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388 Murray, Street, 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax +61 8 6317 9358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,986 reviews

TripAdvisor Rating  3.6/5  149 reviews

Customer review rating 3.5/5

Delle G. Business - Confirmed reviews ALL

Good location for work. Good facilities. Breakfast gets very chaotic and staff seem very pressured. Would be ideal to have a quieter business area and families seperate. Kids playing with remote control cars around a buffet is far from ideal. Ran out of butter and long wait to be seated. First world problems I know.

Dear guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient for work and enjoyed our facilities. We sincerely appreciate your constructive comments regarding breakfast. We understand that a busy breakfast service, combined with noise from children, can impact the experience of our business guests. Your suggestion of creating a separate area for families and providing additional staffing has been noted and will be reviewed to improve the comfort and efficiency of our breakfast service. We’re grateful for your kind words about our team and cleanliness, and we hope to welcome you back to Novotel Perth Murray Street for an even better experience in the future. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 2.5/5

Fuad B. O. Business - Confirmed reviews ALL

Rooms are relatively small after getting “upgraded”. Luggage needs to be carried ourselves to the room and back to the lobby during checkout. Worst part was, you cant even get your receipt for the hotel accomodation stay. The staff made it even harder by saying guest needs to get it from the travel aget ourself when we paid it using my credit card during check in. Quite ridiculous for a reputation of a good hotel. By this experience, i wouldnt be subscribing to all accor explorer anymore and will be looking for other alternative hotel provider.

Hi Fuad Thank you for your feedback. I’m sorry that your stay fell below expectations, especially as a valued loyalty member. We understand the importance of luggage assistance and clear check-out communication, and I apologise that this was not offered proactively during your visit. Regarding your receipt, when a stay is booked and paid through a travel agent, the invoice must be issued by them; however, our team should have explained this more clearly and assisted you with the process. Your comments about room size and service consistency have been shared with the leadership team for review and improvement. We appreciate you taking the time to tell us about your experience. Regards Chinmay Rooms Division Manager Novotel Perth Murray

Customer review rating 4.5/5

Margaret M. Couples - Confirmed reviews ALL

I personally really like the Novotel hotels. I know what to expect and Perth Murray Street did not disappoint. Comfortable and centrally located.

Dear guest, Thank you for taking the time to share your lovely review. We’re delighted to hear that you enjoyed your stay with us and that Novotel Perth Murray Street met the expectations you’ve come to appreciate from the Novotel brand. It’s wonderful to know that our central location, comfortable rooms, and overall experience contributed positively to your visit. We also appreciate your loyalty as a Silver member and are pleased to see such strong ratings across all areas of your stay—from check-in to cleanliness. We hope to have the pleasure of welcoming you back on your next trip to Perth. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.5/5

Andrew H. Business - Confirmed reviews ALL

I stayed at this Perth CBD hotel for the first time and was pleasantly surprised by the quality. Excellent location close to shops and a variety of food outlets. Fantastic breakfast fuel started the day well and happy hour at the bar was a good way to finish the day.

Dear Andrew H., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location, breakfast offerings, and happy hour experience. Your kind words motivate our team to continue providing excellent service to all our guests. Best regards, Novotel Perth Murray Street

Customer review rating 2.5/5

Christine B. Business - Confirmed reviews ALL

Nice room but poor servicing. On two of the three days my used water and coffee cups were removed but I did not get clean replacements and had to call and ask for them then wait for up to 30mins for them to be delivered. On the second day the used coffee pods where not removed and there were no new ones supplied. The phone was flashing indicating a message yet there was no message to clear.

Hi Christine Thank you for sharing your feedback with us. While I’m glad to hear you found the room comfortable, I’m truly sorry for the inconsistencies you experienced with the servicing of your room. This is not the standard we aim to deliver, and I understand how frustrating it must have been to wait for basic items like clean cups and coffee pods. I also appreciate you highlighting the issue with the flashing phone message — we will have our team review this to prevent future inconvenience. Your comments have been passed on to our housekeeping leadership team for immediate follow-up and retraining. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much smoother and more seamless stay in the future. Regards Chinmay Sohoni Rooms Division Manager

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Other web-users rate our hotel

  • 1,952 reviews 9.3/10 Location
  • 2,632 reviews 6.8/10 Room
  • 2,331 reviews 7.3/10 Service
  • 28 reviews 6.3/10 WiFi
  • 1,120 reviews 5.7/10 Cleanliness
  • 889 reviews 6.7/10 Breakfast
  • 509 reviews 8.5/10 Vibe
  • 237 reviews 7.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.