Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,178 reviews

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388 Murray, Street, 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax +61 8 6317 9358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,178 reviews

TripAdvisor Rating  3.6/5  153 reviews

Comfortable Stay with a Few Mixed Moments at Novotel Perth

TripAdvisor rating 3.0/5

trumpygold TripAdvisor review

As a returning guest, I found the Novotel Perth Murray Street to offer a generally pleasant experience with some notable highlights and a few areas for improvement. The check-in process was smooth, though I was disappointed by the lack of acknowledgment of my platinum status. No mention was made of potential upgrades or breakfast perks, though I was placed on the 20th floor with a good view. The absolute standout feature of this hotel is undoubtedly the bedding. The bed is quite simply one of the most comfortable I've encountered in a hotel, with an exceptional pillow-top mattress that ensures a restful night's sleep. Whoever designed the bedding deserves genuine praise. Breakfast was a bright spot during my stay. Served from early hours, the spread was very good, though it does get busy. My recommendation is to arrive early - around 6:30 am - to beat the rush. One slight irritation was the coffee policy: only one barista coffee is included with breakfast, with subsequent coffees charged separately. This approach feels somewhat penny-pinching and could be reconsidered. My primary disappointment came from the recreational facilities. Despite choosing the hotel partly for its steam room, I found it was out of order. The pool area, while present, was uninviting due to the number of children, and a frustrating lack of towels in both the pool and changing areas deterred me from using these facilities. The hotel was quite bustling, with several young families in residence, which might be a consideration for travelers seeking a quieter environment. The overall experience was a mixed bag of exceptional comfort and minor frustrations. The supremely comfortable bed nearly made up for the operational shortcomings. While the hotel provides a solid stay, there are clear opportunities for improvement in guest services and facility maintenance. For those considering this hotel, expect a comfortable night's sleep with some caveats. The Novotel Perth Murray Street delivers on basic comfort but falls short in some of the finer points of hospitality. It's a good option for travelers prioritising a restful bed and convenient location, but those seeking a truly luxurious experience might want to look elsewhere.

Customer review rating 3.5/5

Clinton P. Couples - Confirmed reviews ALL

As a returning guest, I found the Novotel Perth Murray Street to offer a generally pleasant experience with some notable highlights and a few areas for improvement. The check-in process was smooth, though there was no acknowledgment of my loyalty and Platinum status. No mention was made of potential upgrades or breakfast perks, though I was placed on the 20th floor (with a view of the adjacent building). I had to confirm I had breakfast included. The absolute standout feature of this hotel is undoubtedly the bedding. The bed is quite simply one of the most comfortable I've encountered in a hotel, with an exceptional pillow-top mattress that ensures a restful night's sleep. Whoever designed the bedding deserves genuine praise. Breakfast was a bright spot during my stay. Served from early hours, the spread was very good, though it does get busy. My recommendation is to arrive early - around 6:30 am - to beat the rush. One slight irritation was the coffee policy: only one barista coffee is included with breakfast, with subsequent coffees charged separately. This approach feels somewhat penny-pinching and could be reconsidered. My primary disappointment came from the recreational facilities. Despite choosing the hotel partly for its steam room, I found it was out of order. The pool area, while present, was uninviting due to the number of children, and a frustrating lack of towels in both the pool and changing areas deterred me from using these facilities. The hotel was quite bustling, with several young families in residence, which might be a consideration for travelers seeking a quieter environment. The overall experience was a mixed bag of exceptional comfort and minor frustrations. The supremely comfortable bed nearly made up for the operational shortcomings. While the hotel provides a solid stay, there are clear opportunities for improvement in guest services and facility maintenance. It's a good option for travelers prioritising a restful bed and convenient location, but those seeking a truly luxurious experience might want to look elsewhere. A solid hotel with comfortable accommodation, though some operational improvements could elevate the guest experience.

Dear guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Novotel Perth Murray Street. We are delighted to hear that you appreciated the comfort of our beds and enjoyed our breakfast offerings. Your positive remarks about these highlights have been shared with our team. However, we sincerely apologize for the areas that did not meet your expectations, particularly regarding the lack of towels in the pool and sauna areas, and the policy requiring payment for a second barista coffee. Your comments regarding these points have been shared with our management team to ensure that improvements can be made to enhance the guest experience. We appreciate your loyalty as a Platinum member and regret that this was not fully acknowledged during check-in. Please be assured that your feedback will help us refine our service to provide a more seamless and rewarding stay for returning guests. Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit to Perth. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.0/5

Sami E. Friends - Confirmed reviews ALL

Location for this hotel is good, close to the cbd facilities. Its also very close to a popular night club so exciting sounds of life can be heard early hours in the morning when the crowd are exiting the club. Rooms are functional and appreciate the nespresso and chromecast. Clean too. Brekkie has enough variety, including egg station. Need improvement: 1) premium checkin doesnt work. If you have a premium line, endorse it and open another regular checkin desk too. 2) breakfast checkin needs to be faster. One person using an ipad for a long time per guest is a torture. 3) daily coffee pod top up is lovely but bring regular coffee, not decaf. Twice i had to replace the pods at reception to get regular coffee. 4) rooms, didnt realise half of the hotel overlooks the apartment building next door. As a platinum member i was “upgraded” to a room that had direct view to someones bedroom just metres away and vice versa. After a room swap i was satisfied. 5) lifts need to be re programmed. 3 lifts stop at all levels and 3 only on upper levels. Those living on lower levels every time requested lifts from both sides. Many times i was coming down stopping on various lower levels only to find out that the lift on the other side had already picked up the callers. Think the call buttons on levels 2-12 need to be disabled on the high floor lift side.

Dear guest, Thank you for taking the time to provide such detailed feedback about your recent stay at Novotel Perth Murray Street. We are glad to hear that you enjoyed our central location, functional and clean rooms, and the breakfast offerings. Your positive comments regarding the Nespresso machine, Chromecast, and overall room cleanliness are greatly appreciated. We also sincerely appreciate your constructive suggestions. Please be assured that your points regarding premium check-in, breakfast service efficiency, coffee pod selection, room allocation, and lift programming have been shared with the relevant teams to explore improvements and ensure a smoother experience for all guests. Your insights are invaluable, and we hope to welcome you back soon for an even more seamless stay. Warm regards Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.0/5

Lila J. Families - Confirmed reviews ALL

Location is great but Saturday nights get loud with neighbouring clubs. Colourful characters hang around the outside of the hotel. My kids didn’t feel safe walking outside.

Dear guest, Thank you for sharing your feedback regarding your recent stay with us at Novotel Perth Murray Street. We are pleased to hear that you found our location convenient and that our team provided attentive service. It is also good to know that the areas you accessed were clean. However, we sincerely apologize for the discomfort your family experienced due to the noise from neighbouring clubs and the presence of individuals outside the hotel. Guest safety and comfort are our top priorities, and your comments have been shared with our management team to explore measures that could improve the safety and environment around the property, particularly during busy weekend nights. We also acknowledge your feedback regarding WiFi connectivity and ease of access. These insights will help us identify improvements to enhance the experience for all our guests. Thank you again for taking the time to provide your thoughts. We hope to have the opportunity to welcome you and your family back in the future, with a stay that exceeds expectations. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.0/5

Sarah Z. Families - Confirmed reviews ALL

Well located! Friendly staff. Very clean. Small room.

Dear guest, Thank you for sharing your feedback following your recent stay with us at Novotel Perth Murray Street. We are pleased to hear that you enjoyed our central location, found our staff friendly, and appreciated the cleanliness of your room. We note your comments regarding the size of the room and will take your feedback into account as we continue to review our accommodation offerings. Guest comfort and satisfaction are very important to us, and we appreciate your suggestions for improvement. It is also wonderful to hear that you found our breakfast, team, and sustainable initiatives satisfactory. Your loyalty as an ALL Accor member is highly valued, and we aim to ensure that each stay meets your expectations. Thank you again for your insights, and we look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

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