Novotel Perth Murray Street 4.5 stars

Good centrally located hotel. Good pool area for the kids. Friendly helpful staff. Parking offsite as recommended by the staff only cost $20 for the whole weekend. Nice clean, comfortable rooms. Easy access to buses and touristy areas. Had a great stay with the family.

Kazuko’s snobbery, uncompromising manner and abrupt tone were quite frankly a disgrace. When I asked if my family could possibly have a higher floor (as requested months previously on booking.com) she snapped and came across as being very judgmental with responses like, ‘for your class of room, we don’t have higher than the second floor’ or ‘for the class of room you have reserved, we only go up to the 14th floor anyway’. At a later date, Kazuko also pretended to book a taxi which left my family and I waiting unnecessarily in the lobby for 20 minutes for a non-existent taxi. In all honesty, people like Kazuko should not be working in the service industry. Apart from her appalling ‘service’, all other members of staff were a delight!

First stay at this hotel; was very impressed. Friendly and helpful staff, daily room tidies for the week and the hotel is inner city with lots of restaurants and bars in close walking distance. Definitely will stay there when next in Perth.

Comfortable and clean rooms, loved the beds - great nights rest and the rainhead shower. It’s a 4.5 star hotel and no minibar in room? Might as well be Ibis. No bottled water available in the room (should be standard even 3 star hotels offer it) or at least have a water refill station in the hotel lobby to use. The worst room service menu I’ve ever seen - really basic food (worst than a pub) and the only dessert was ice cream with sauce. You advertise it’s 24 hours but I trier to order in the middle of the night (again needed some water) and it said unavailable. Friendly staff, kids loved the heated pool and the giant mindfulness colouring board at reception. Cafe made good coffee and reasonably priced food. We requested a quiet room which was great (towards the back of hotel) so you don’t hear the loud music from the nightclubs across the road.

Enjoyed our stay. Great location, staff were lovely, very friendly from the moment we arrived, really appreciated the welcome drinks and the birthday card and bottle in the room for my partner as this was his birthday get away. We did get an unexpected visit very early one morning from a member of staff knocking our door for laundry service (we didn't arrange this), he seemed very nervous and shy, maybe new member of staff, didn't bother us but maybe the extra check to make sure the correct room, some people aren't so kind and wouldn't want staff getting told off for a simple mistake. Loved that the pool was heated, as we went in Australias winter, most places the water was very cold, so enjoyed being able to go for a swim in the warm water (as its outside could maybe benefit from few more maintenance visits as there were a lot of bugs and dirt bits in there). Rooms were very spacious and had everything we needed (only downfall was the shower, the drain is only small and doesn't drain very quickly, not sure if there was a drain issue in our room or if its just because its a small drain for a big shower, but didn't cause us any major issue). Overall, enjoyed our stay and would certainly stay again.