Novotel Perth Murray Street 4.5 stars

As an Accor member I always appreciate staying at Accor hotels across Australia for their member benefits and high hotel standards. Usually you can get 2 for 1 meals although this one only served breakfast. The room was predictably comfortable, clean and well appointed. The bed was also very comfortable. There was a nice pool although not enough shade in the heat of the day. The gym was also good. We had a fantastic view on the 25th floor with a birds eye view over the city. The lifts were fast and frequent. The staff were super helpful and friendly which is always nice when you arrive in a new place. On the downside: 1) the breakfast was not great: the peaches were off, there was no honey and the barista coffee was cold. We mostly breakfasted eslewhere after that experience. 2) there were no newspapers available 3) the parking was very expensive if you had a hire car 4) the TV was awful: only local stations full of adds, no Netflix or Foxtel that we are used to in hotel stays 5) the decor in reception and the breakfast room is very nondescript and uninspiring. The walls of pottery items in the breakfast rooms seemed pointless, except for dividing space.

I booked two rooms here for one nights stay as my parents were over visiting. Check-in staff were lovely and friendly. The rooms were lovely and modern and very spacious. The shower was amazing and the bed was very comfortable. We used the pool briefly as it was very busy but it was nice and warm. The hotel is very centrally located and is handy to the shops and train station. We didn't eat at the restaurant but the menu looked good and we did have a few drinks at the bar, and again all the staff were very friendly. Would definitely stay at this hotel again.

Check-in was shockingly slow, it took way too long considering I’m an Accor plus member and booking was made through my account. Numerous other guests waiting too. Novotel needs to add in an online check-in digital key function similar to the Hilton. Just to note this is the second time we have stayed here with slow and painful check-in/check-out. Valet parking was a mess as well, although they are one of the only city hotels with their own on-site secure parking which is a plus. Hotel room is small but nice, clean, great beds/linen.

Amazing hotel and great location. Hotel is very modern and rooms are very spacious and well equipped. Shower is fantastic. We went for a lunch in the front bar/restaurant. We were welcomed by Chris who was absolutely lovely and couldn't do enough for us. From providing our food, recommending bar beverages and taking the time to talk with us. It was nice to be served by someone with so much enthusiasm and someone who really cared. He also came to say goodbye to us when we were leaving. The food /drink is delicious and the chef cooked the steak perfectly. We will definitely be back and hope to see Chris again.

A beautifully designed hotel in a fantastic location that is close to the mall and King's Park. Welcoming and professional staff. The breakfast area, with its indoor/outdoor design is magical. The bar is modern and chic. I was so impressed with the Novotel.