Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,033 reviews

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388 Murray, Street, 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax +61 8 6317 9358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,033 reviews

TripAdvisor Rating  3.6/5  150 reviews

Comfortable and amazing stay

TripAdvisor rating 5.0/5

Jay R K TripAdvisor review

Good facilities,comfortable and clean rooms. Great locations for shopping,groceries and clubbing. Chinatown as well was nearby if you like to have an extensive Chinese food.

Far from a 4 star Hotel Service

TripAdvisor rating 2.0/5

Emily M TripAdvisor review

I recently stayed at the Novotel Perth, on the 4th floor, which felt more like the dungeons than a four‑star hotel. The stay was disappointing for several reasons, The peephole was broken, and I had to improvise by covering it with a piece of paper. The bin looked like it had been in a “car accident,” dented and far from presentable. I was told there would be a coffee machine and other amenities, but none of these were provided. Noise issues, every time someone closed a door nearby, the entire structure shook, making the bed vibrate. It was impossible to relax with that constant disturbance. When I politely asked to borrow a pen, I was told they didn’t have one. For a hotel of this standard, that felt unnecessarily unhelpful. Overall, the experience didn’t live up to the expectations of a four‑star Hotel. The basics of comfort, quiet, and service were missing, and I left feeling that the “wow factor” was nowhere to be found.

Customer review rating 5.0/5

Cedric C. Business - Confirmed reviews ALL

Short but great spot

Dear guest, Thank you for your fantastic feedback. We’re delighted to hear that you enjoyed your stay and found our location convenient, with excellent service and facilities. It’s wonderful to know that your short visit was a great experience. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.0/5

Paul J. Couples - Confirmed reviews ALL

As above… I did think the breakfast wasn’t with the price. Even with the 30% discount it was still expensive.

Dear Paul J., Thank you for taking the time to share such detailed feedback following your recent stay with us, and for choosing to book directly through the Novotel website. We’re delighted to hear that you enjoyed your room and found our team friendly, helpful, and welcoming. Your kind words about the check-in experience will certainly be shared with our front office team — they’ll be thrilled to know they made a positive impression. We also appreciate your honest comments regarding breakfast pricing. While we’re pleased that the overall quality of your stay was strong, we understand your view that the breakfast did not feel like good value, even with the Gold member discount. Your feedback has been noted and will be shared with our food and beverage team as we continue to review our offerings and pricing to better align with guest expectations. It’s encouraging to see that you would recommend Novotel and the ALL Accor loyalty programme, and we truly value your continued loyalty as a Gold member and Accor Vacation Club member. Thank you once again for your constructive feedback and for recommending us to fellow travellers. We hope to have the pleasure of welcoming you back in the future and providing an even more rewarding experience. Best regards, Novotel Perth Murray Street

Customer review rating 3.5/5

Denis P. Couples - Confirmed reviews ALL

Had two nights at hotel. Reception was great. Drop off wasn’t great. No front parking. Breakfast menu was very good , but very under staffed

Dear Denis P., Thank you for taking the time to share your detailed feedback following your recent two-night stay with us. We truly appreciate your comments and your loyalty as an ALL Accor Diamond member. We’re delighted to hear that you enjoyed our great location, found the reception team friendly and helpful, and were satisfied with the accommodation, cleanliness, and check-out experience. Your kind words about our team mean a great deal, and I will be sure to share them with the staff. We do, however, acknowledge your concerns regarding the drop-off experience and limited front parking, as well as the understaffing at breakfast during your visit. While our central city location does present some access limitations, your feedback highlights the importance of clearer guidance and better support during arrival. We are also reviewing breakfast service staffing levels to reduce wait times and ensure a smoother experience, particularly during busy periods. Thank you as well for your comments regarding Wi-Fi speed—this has been noted and will be reviewed as part of our ongoing service improvements. We appreciate your honest feedback, as it helps us identify where we can do better. We hope to welcome you back in the future and provide an even more seamless and enjoyable stay. Kind Regards, Novotel Perth Murray Street

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Other web-users rate our hotel

  • 1,962 reviews 9.3/10 Location
  • 2,643 reviews 6.9/10 Room
  • 2,345 reviews 7.3/10 Service
  • 28 reviews 6.5/10 WiFi
  • 1,131 reviews 5.7/10 Cleanliness
  • 889 reviews 6.8/10 Breakfast
  • 514 reviews 8.5/10 Vibe
  • 241 reviews 8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.