Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,003 reviews

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Novotel Perth Murray Street - Image 1
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388 Murray, Street, 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax +61 8 6317 9358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,003 reviews

TripAdvisor Rating  3.6/5  149 reviews

Customer review rating 5.0/5

Yong F. F. Families - Confirmed reviews ALL

Supered location, very clean, very friendly and good service. The staff allow us to early check in as we arrived very early in the morning, really appreciated. The location can access to many places easily like perth underground station & main shopping area.

Dear guest, Thank you very much for your fantastic review and for choosing to stay with us. We’re delighted to hear that our central location, cleanliness, and friendly service made your family trip enjoyable. It’s wonderful to know that our team could assist with an early check-in after your long journey—we’re always happy to help make your stay as comfortable as possible. We’re also pleased that you found our proximity to Perth Underground Station and the main shopping area convenient for exploring the city. We truly appreciate your positive comments about our sustainable initiatives and your recommendation. As an ALL Classic member and Accor Vacation Club member, your feedback means a great deal to us. We hope to have the pleasure of welcoming you and your family back again on your next visit to Perth. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 5.0/5

Hannah G. Business - Confirmed reviews ALL

My expectations were exceeded with this stay. The location is perfect, in a busy area but somehow the room was completely silent. The calm, welcoming lobby, the friendly check-in staff (the drink voucher!), the spotless room...and the attentiveness of the cleaner. The thoughtful touch that was leaving a Share The Dignity pack in my room was a level of service that I did not expect, and made me feel very warmly about Novotel Murray St. I will definitely stay here again and will look forward to being able to return. I appreciated being able to have a casual drink in the bar, and felt very comfortable in all areas of the hotel.

Dear guest, Thank you so much for your glowing review. We are thrilled to hear that your stay exceeded expectations and that you enjoyed our quiet rooms, welcoming lobby, and attentive team. It’s wonderful to know that touches like the Share The Dignity pack and your drink voucher made your experience even more special. Your kind words about our cleanliness, bar, and overall comfort mean a lot to us. We look forward to welcoming you back to Novotel Murray Street for another enjoyable stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.0/5

Denise Y. Couples - Confirmed reviews ALL

Thank you very much for our loyalty gift and room upgrade. It was much appreciated. Just a couple of things, we never got our room serviced during our stay. We were out from 10am back at 3pm. We had a knock on the door around 4pm for room service, but we were about to get ready to go out. I said 5.30pm we would be gone. Returned later that night and our room wasn't serviced. We also had an issue with the phone's flashing blue light. It could not be switched off. I enquired about it at reception and they said it was a fault and would arrange for it to be fixed. It was fixed. However later that night, the blue flashing light returned. Also, when we checked in, we were asked "if we had stayed here before?" I thought that shouldn't have been asked, but more of "welcome back" as I think it was around my 6th stay. Just a suggestion re our our room. Only 1 chair for the table. 2 chairs in that space especially as there is no lounge would have been more practical. Overall, we really enjoyed your hotel and its fabulous location.

Dear guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our location and appreciated the loyalty gift and room upgrade. It’s also wonderful to hear that Brian made a positive impression during your check-in. I sincerely apologise for the issues you experienced with housekeeping and the phone’s flashing blue light. Your room should have been serviced during your stay, and I understand how this, along with the technical fault, would have been inconvenient. We have shared your feedback with our housekeeping and maintenance teams to ensure these matters are addressed promptly. Thank you also for your constructive suggestions regarding the check-in greeting and the table chairs in your room. We value your input and will take it into consideration to improve the comfort and experience for returning guests like yourself. We truly appreciate your loyalty and your kind comments about our hotel overall. We look forward to welcoming you back for another enjoyable stay, and we aim to make your next experience seamless from arrival to departure. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 3.5/5

Vivien G. N. Families - Confirmed reviews ALL

Location wise - good. Breakfast good and food is good. However, the service needed to be improved. I had a hard time trying to communicate with your staff on the billing when I tried to check out and still errors were made and I had a send an email to your hotel and copied to ACCOR for them to rectify the errors as money was deducted when there was supposed to be a credit as confirmed by your front office staff when I checked out. This was disconcerting. I have to add that it was all settled well but question the errors made despite my effort to highlight and confirm the amounts and billing. I understand that you may have staffing issues but I feel billing issues should be better handled. I also found it hard to understand your invoices and had to check several times to ensure it was done properly. Perhaps your IT system needs some improvement. I would like to add that your staff was courteous and helpful, however, there was one incident when I requested for some cutlery from room service as we had to feed our children and I was told there will be charge of $5. I was flabbergasted. After I questioned this charge, your officer suggested I come down to the lobby near the bar area and take the cutlery & crockery I need. Why was this not conveyed to me when I first put in the request? I would have been more than happy to come down and embark on this "self service" as it cuts down on waiting time. I do hope you take this feedback in a positive light and improve on the service afforded to clients as all in all it was a good stay and except for the billing issues and that one incident with room service. Thanking you for this opportunity to share my views.

Dear guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We greatly appreciate your honesty and the opportunity to learn from your experience. I sincerely apologise for the challenges you encountered with your billing and the confusion regarding room service cutlery. We understand how disconcerting it can be when confirmations are not reflected accurately and when communication is unclear. Your feedback has been shared with our front office and accounting teams to review our processes and improve both accuracy and clarity in billing. Additionally, we will ensure that room service procedures, including self-service options, are clearly communicated to avoid any future inconvenience. It is, however, very encouraging to hear that you found our staff courteous and helpful overall, as well as that you enjoyed the location, breakfast, and the sustainability initiatives we have in place. Your constructive suggestions will be taken on board to enhance our service further. We truly value your loyalty as an ALL Gold member and hope to have another opportunity to provide you with a seamless and more enjoyable stay in the future. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 4.5/5

Mazlina B. Families - Confirmed reviews ALL

A great stay with a strategic location. Housekeeping could be more prompt. Otherwise, everything was great!

Dear guest, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed our strategic location and found your stay overall great. I appreciate your comments regarding housekeeping, and I apologise for any delay in service. Your feedback has been shared with our team to ensure more prompt attention, especially for families with children, so that we can continue to provide a comfortable and seamless experience for all our guests. It’s wonderful to know that you enjoyed our facilities and sustainability initiatives, and we truly value your recommendations. We hope to welcome you back soon for an even better experience. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

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Other web-users rate our hotel

  • 1,952 reviews 9.3/10 Location
  • 2,632 reviews 6.8/10 Room
  • 2,331 reviews 7.3/10 Service
  • 28 reviews 6.3/10 WiFi
  • 1,120 reviews 5.7/10 Cleanliness
  • 889 reviews 6.7/10 Breakfast
  • 509 reviews 8.5/10 Vibe
  • 237 reviews 7.9/10 Wellness Area

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