Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 2,121 reviews

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Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,121 reviews

TripAdvisor Rating  3.5/5  134 reviews

Excellent

Customer review rating 4.5/5

Owen Couples - Confirmed reviews ALL

Very pleasant stay. Checked in after midnight with many in front, but good to see two people at the desk so late. Dinner at Miss Mi was just as good as we'd been told (It was a big reason for booking our room there). Staff were all very friendly. Nothing to fault! Well be back next time we're in Perth.

Poor check-in experience

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

A few days before my arrival, I emailed the Reservations Team to add my friend as my accompanying guest and requested that he be allowed to check in before me. This arrangement was confirmed via email. However, upon his arrival, Belynda refused to check him in and insisted that I had to be there in person. When my friend called me and tried to hand his phone to the FO, so I could explain of what had been organised, I heard Belynda very clearly say to my friend, "No, I don't want to talk to her." Despite the confirmation from the hotel, I, as the booker, was not given the opportunity to clarify the situation, and my friend was initially denied check-in. Rather than resolving the issue professionally, the response we received was dismissive and unhelpful. Despite this frustrating experience, I would like to sincerely compliment Dayana from the Reservations Team for her outstanding assistance. Unlike FO's response, Dayana handled the situation professionally and efficiently. After my unsuccessful attempt to communicate with FO who did not want to talk to me, I called Reservations, and Dayana promptly confirmed that my friend's name was indeed on my booking, with a note allowing him to check in before me. She then liaised with the FO, and my friend was allowed to check-in finally! Her professionalism and willingness to assist made a significant difference in an otherwise disappointing experience.

Great spot

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

Great location loved the welcome drinks for adults and kids bar staff great front desk lady was a little unhappy at check out

Excellent location, great service and amenities

Customer review rating 5.0/5

Ld1 Business - Confirmed reviews ALL

Always have a great time here when visiting Perth!

Very handy location and clean facilities

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoyed our stay, comfortable beds, clean bathroom etc and handy to all parts of Perth on foot or by train

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Other web-users rate our hotel

  • 1,603 reviews 9.3/10 Location
  • 1,978 reviews 6.9/10 Room
  • 1,686 reviews 7.2/10 Service
  • 22 reviews 7.6/10 WiFi
  • 830 reviews 5.8/10 Cleanliness
  • 641 reviews 7.1/10 Breakfast
  • 421 reviews 6.5/10 Pool
  • 394 reviews 8.7/10 Vibe

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