Dear Emeldah H., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated our location. We look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear John H., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the inconvenience you experienced with the shower temperature and the delay in replenishing your tea supplies. Additionally, I regret that you encountered issues with the phone and reception response times. Your concerns are important to us, and we will take them into account as we continue to enhance our service. We appreciate your comments and hope you will reconsider staying with us in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our comfortable rooms, excellent location, and breakfast offerings. It is also pleasing to know that you found your room clean and tidy and that your overall stay was a positive experience. We appreciate your comments regarding your arrival experience and team interactions, as they help us identify opportunities to improve. Your feedback has been shared with the team as we continually strive to enhance the guest experience. Thank you once again for choosing Novotel Perth Murray Street. We look forward to welcoming you back on your next visit to Perth. Kind regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our modern facilities, convenient location, and the service provided by our team. It is also pleasing to know that you had a smooth arrival experience and found the hotel clean and comfortable. We appreciate your comments regarding the pool operating hours. Guest feedback is important to us, and your observations have been noted as we continuously look for ways to improve the overall guest experience. Thank you for your loyalty as an ALL Accor member and for choosing Novotel Perth Murray Street. We look forward to welcoming you back on your next visit to Perth. Kind regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable room, and relaxing atmosphere during your stay. It is wonderful to know that you had an enjoyable experience and were able to make the most of our bar facilities. We also appreciate your comments regarding the ALL App and the cleanliness of the kitchenette area. Please accept our apologies for the inconvenience caused. Your feedback has been shared with the relevant teams as we continuously strive to improve our guest experience. Thank you once again for choosing Novotel Perth Murray Street. We look forward to welcoming you back for another relaxing stay in the future. Kind regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a very comfortable and enjoyable stay and that you enjoyed the service and food during your weekend visit. It is especially rewarding to know that you found the booking process user-friendly and rated your experience so highly across all aspects of your stay. Thank you also for your loyalty as an ALL Gold member and Accor Vacation Club member. Your kind words and perfect scores are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Novotel Perth Murray Street for another memorable stay in the future. Kind regards, Deki Choden Guest Service Agent Novotel Perth Murray Street

Dear Megan B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and found your room comfortable. However, we regret that certain aspects of your experience, including the room size and air-conditioning noise, did not fully meet your expectations. We also appreciate your comments regarding the bathroom odour and breakfast quality. Please be assured that guest comfort and satisfaction are important to us, and your feedback will be shared with the relevant teams for review and consideration. We understand that our restaurant's operating hours may not have been convenient for your schedule, and we appreciate you bringing this to our attention. Your comments provide us with valuable insight into areas where we can continue to enhance our facilities and services. Thank you once again for your feedback. We value your input and hope to have the opportunity to welcome you back for an improved and more enjoyable experience in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Christopher F., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and found your room comfortable. However, we sincerely regret that the cleanliness of your accommodation did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your feedback is important to us and will be shared with the relevant team for review, as we continuously strive to maintain our standards and provide a comfortable and enjoyable experience for all our guests. Thank you once again for your valuable feedback. We appreciate the opportunity to improve and hope to have the pleasure of welcoming you back in the future for a more satisfying experience. Best regards, May Cruz Novotel Perth Murray Street

Dear Belinda W., Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept my sincere apologies for the inconvenience you experienced upon arrival. We understand that guests should be made aware of the bond requirement prior to their stay, and I regret that this information was not clearly communicated to you at the time of booking. I appreciate how unexpected expenses can cause additional stress, particularly when travelling for a special occasion. I am also sorry to learn that the alternative bond arrangement left you feeling unwelcome. This is certainly not the impression we wish to create, as we are committed to ensuring that all our guests feel valued and comfortable throughout their stay. Regarding your room allocation, I would like to clarify that your reservation was made for a King Accessible Room, and the room provided was in accordance with the room type booked. Nevertheless, I regret that the overall experience did not meet your expectations. Please be assured that your feedback is important to us and will be reviewed with our team to identify opportunities for improvement, particularly in relation to communicating our booking requirements more clearly and ensuring a positive guest experience. Thank you once again for bringing these matters to our attention. We appreciate your feedback and the opportunity to address your concerns. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and seamless experience. Best regards, May Cruz Novotel Perth Murray Street

Dear Lisa L., Thank you for your feedback regarding your recent stay. I am pleased to hear that you enjoyed our central location and amenities, particularly the heated pool and breakfast offerings. However, I sincerely apologise for the delay you experienced at check-in. While we strive to ensure that rooms are ready by the designated check-in time, unforeseen circumstances can occasionally lead to delays. Your comments are valuable to us, and we appreciate your understanding in this matter. Thank you for choosing Novotel Perth Murray Street. We hope to welcome you and your family back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear J. Hooper, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your room clean, comfortable, and well-presented, as well as enjoyed our hotel bar experience. Our team strives to accommodate special requests whenever possible, and it is gratifying to know that we were able to meet your expectations. We hope to welcome you back on your next visit to Perth. Best regards, May Cruz Novotel Perth Murray Street

Dear Merisa S., Thank you for sharing your wonderful feedback regarding your recent stay at Novotel Perth Murray Street. We are delighted to hear that you enjoyed a seamless check-in experience and that your daughter appreciated the activity book. It is gratifying to know that you found our pool inviting and enjoyed the lovely view from your room. We appreciate your comments regarding the breakfast options and the coffee quality. Your insights are valuable to us as they help us enhance our offerings for the future. We strive to provide a variety of choices to ensure guest satisfaction, and we will take your feedback into consideration. We thank you once again for your kind words and look forward to welcoming you back for another delightful stay. Best regards, May Cruz Novotel Perth Murray Street

Dear Hossen Z., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your accommodations to be clean and comfortable. However, we sincerely apologise for the disappointment you experienced with the cheesecake and mixed berries. It is our goal to provide high-quality dining options, and your comments regarding the dessert have been duly noted. We appreciate your understanding in this matter and will ensure that our culinary team reviews the quality of our offerings. Thank you for your valuable input. We hope to have the opportunity to welcome you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Chris S., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret that your experience did not fully meet your expectations. I understand your concerns regarding the initial room allocation and appreciate the opportunity to clarify the situation. The room initially allocated was one of our accessible king rooms, in accordance with the room type booked. Nevertheless, I regret any misunderstanding or inconvenience this may have caused. I appreciate your patience throughout the process and am pleased that an alternative room more suited to your preferences was eventually arranged. With regard to your suggestion about providing complimentary bottled water in guest rooms, we appreciate your feedback and understand the convenience this would offer. While bottled water is available for purchase, we also provide a water refill station in our bar area for guests' convenience. Your suggestion is valued and will be taken into consideration as we continue to review our services and identify opportunities to enhance the guest experience. Thank you once again for sharing your comments with us. Guest feedback is important in helping us identify areas for improvement, and we appreciate your continued support. We hope to have the pleasure of welcoming you back in the future and providing you with a more seamless and enjoyable stay. Best regards, May Cruz Novotel Perth Murray Street

Dear Shawndingjie W., Thank you for sharing your experience at Novotel Perth Murray Street. We are pleased to hear that you appreciated our location and found the room comfortable. However, we regret that your early check-in did not meet your expectations. While we strive to accommodate all requests, our early check-in starts at 8am and there are instances when room availability can vary, and we appreciate your understanding in this matter. We also acknowledge your feedback regarding the provision of amenities and the need for more proactive communication from our front desk team. Your comments will be taken into consideration as we continually seek to improve our service. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, May Cruz Novotel Perth Murray Street

Dear Susan M., Thank you for your kind words and for your sharing experience with us. We are delighted to hear that you found our hotel to be clean and conveniently located. It is our goal to provide a pleasant experience for all our guests. We hope to welcome you back in the near future. Best regards, May Cruz Novotel Perth Murray Street

Dear Judi N., Thank you for your kind words regarding the restaurant and the exceptional service you received. We are pleased to hear that you had a delightful dining experience. Your feedback about our staff will be noted, and we appreciate your recognition of their hard work. We hope to see you again in the near future. Best regards, May Cruz Novotel Perth Murray Street

Dear Errin T., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise that your experience did not meet your expectations, particularly with regard to the condition of your room and the absence of bottled water. We understand how these details can impact your overall comfort and experience, and we are truly sorry for any disappointment caused. While our commitment to sustainability includes providing water stations as an alternative to single-use plastic bottles, we appreciate your thoughtful suggestion of offering reusable glass bottles as another option. Your feedback is important to us, and we are grateful for the opportunity to better understand our guests’ needs and expectations. Please be assured that we take your comments seriously and will continue to look for ways to improve our facilities and services to ensure a more comfortable and enjoyable experience for our guests. Thank you again for bringing these matters to our attention. We sincerely appreciate your feedback and hope to have the opportunity to provide you with a much better experience on a future visit. Best regards, May Cruz Novotel Perth Murray Street

Dear Petr K., Thank you for your kind feedback. We are delighted to hear that you found our staff friendly and your accommodations comfortable. It is also great to know our gym met your fitness needs. We look forward to welcoming you back in the future. Best regards, May Cruz Novotel Perth Murray Street