Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,460 reviews

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Novotel Perth Murray Street - Image 1
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Novotel Perth Murray Street - Image 4
388 Murray, Street, 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax +61 8 6317 9358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,460 reviews

Customer review rating 3.0/5

Saurabh S. Families - Confirmed reviews ALL

Came for my son’s birthday, stayed at 1713. At the time of check in no one informed us that your hotel’s policy is to not leave the air conditioning on. When we entered the room it was hotter than outdoors. It was difficult to stay in the room with kids, when we approached the manager on duty Abraham Mathew, first lied to us that the housekeeping hasn’t been to our room yet, which gave us an impression that maybe we were checked into a wrong room so we awaited some communication. Then after 15-20 minutes - he flipped his statement that all the checks have been done. He was dismissive and communicated that this your hotel’s standard. When we asked if he thinks it’s right for a guest with small kids to check into a room that is bloody 50 degrees inside - his response was that they have other guests as well and they are short staffed. When I asked him to at least prepare the room for 4 people because there were 4 people on the reservation and room was only set up for two. He texted someone without communicating if it will be done or not. I am not sure if it was the language barrier but the guy didn’t seem to have basic hospitality etiquettes of greeting, acknowledging or apologising. Not once in our conversation he showed concern. Anyway, because we don’t want the rest of our evening spoilt, we came back to the room and the house keeping knocked with a guy holding two cups in his hands with two glasses inside the cup and two towels on his arms. This was housekeeping setting up the room for 4 people. I am sure Novotel can afford to have a spare tray that housekeeping can carry these glasses/cups on instead of holding them with bare hands. Throughout the stay - room service link was intermittently down. Plus the room service staff wasn’t across the menu either. I had to explain thrice which bottle of wine I wanted from the room service menu - for the lady to tell me if I can order something else. I liked your pool area, but again no attendants there. I had higher expectations from Novotel, having stayed in your properties in Melbourne and other parts of the world multiple times but this experience was one of the worst hotel stays I have had. Also, because I was with my family for a special occasion- it pinched even more. I don’t think I will ever be back or will recommend this property’s to anyone.

Customer review rating 4.0/5

Phillip W. Families - Confirmed reviews ALL

Adjacent rooms were convenient and the check-in staff were exceptionally helpful. The lobby and amenities were very good, including the gym and the pool. The lack of a welcome gift or room upgrade were unexpected compared to my usual experience with Accor.

Customer review rating 0.5/5

Taleisha M. Families - Confirmed reviews ALL

Me and my two little ones were booked here to stay a night after my house burnt down.. the sheets weren't changed and they definitely should have been but we checked in late and I wasn't about to wait longer for someone to come and change them.. there was no toothbrushes/toothpaste/no combs and even though your staff knew that is was a booking for 3, we only had two towels two face washers etc it was very inconvenient especially after what had just happened to our house that afternoon

Customer review rating 4.5/5

Eric C. C. Business - Confirmed reviews ALL

Everything was just a little nicer than expected.

Customer review rating 5.0/5

Narelle G. Couples - Confirmed reviews ALL

I was expected, treated professionally and ‘looked after’.

Other web-users rate our hotel

  • 2,018 reviews 9.3/10 Location
  • 2,741 reviews 6.9/10 Room
  • 2,508 reviews 7.4/10 Service
  • 28 reviews 7.5/10 WiFi
  • 1,198 reviews 5.5/10 Cleanliness
  • 897 reviews 6.9/10 Breakfast
  • 537 reviews 8.6/10 Vibe
  • 248 reviews 7.9/10 Wellness Area

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