ibis Perth 4 stars

Customer review rating (ALL Rating) 4.2/5 921 reviews

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ibis Perth - Image 1
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ibis Perth - Image 4
334 Murray Street, 6000 PERTH, Australia

Description

Hotel extras

  • Excellent centrally located 4-star Perth hotel in the city's CBD

  • Close to Perth's iconic City Beach and Cottesloe Beach

  • A colourful new design with lively communal areas

  • Versatile spaces for corporate events in Perth city centre

  • Easy access to the RAC Arena and His Majesty's Theatre

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 Double and 1 Single Bed

Photo out of - Standard Room 1 Double and 1 Single Bed

Enter the refreshed and spacious Standard Twin Room featuring one double bed and one single bed accommodating 2 adults and 1 child. Room features include LCD TV, USB charging ports, desk, fridge, WIFI to keep you connected and fully airconditioned

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Equipped with all that's essential our Standard Room features 2 single beds accommodating up to 2 adults. Enjoy room features such as USB charging ports, LCD TV, working desk, minifridge, WIFI to keep you connected and controlled air-conditioning.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Step into our stylish Superior Rooms featuring one queen bed accommodating up to 2 adults. Added amenities include Premium WIFI speed and a Nespresso coffee machine, USB ports, LCD TV, desk, block out blinds, minifridge, WIFI and air-conditioning.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Step into our stylish Superior Rooms featuring one Double bed and One Single Bed. Added amenities include Premium WIFI speed and a Nespresso coffee machine, USB ports, LCD TV, desk, block out blinds, minifridge, WIFI and air-conditioning.

Max. number of persons
3

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge
See availabilities

Our spacious Premium King rooms feature 1 king bed accommodating up to 2 adults. Premium Wi-Fi, Slippers and Nespresso coffee machines are all added inclusions. Additional room features include LCD TV, desk, fridge, WIFI and air-conditioning.

  • Views:

    City View

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Assessible Standard Room features a queen bed accommodating 2 adults. Room features include UBS charging ports, LCD TV, desk, block out blinds, minifridge, WIFI and fully airconditioned. This room ensures a comfortable stay for all assessible needs.

Max. number of persons
3
Area
From 19 m² / 204 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The ibis privilege suite accommodates 2 adults and 2 children. The renovated living room includes a sofa bed, desk and kitchenette, a Nespresso coffee machine, premium WIFI and Slippers. The main bedroom features a king bed and ensuite

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Perth

334 Murray Street
6000 PERTH
Australia

GPS:-31.951878, 115.855687

Telephone
Fax +61 8 9481 6084
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 192 rooms
  • 2 rooms for people with reduced mobility
  • 6 family rooms
  • 192 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Boutiques/shopping

Gift shop/newspaper shop

Shopping mall

Hairdresser/barber

Clothing store

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children
  • Room service Additional charge
  • Breakfast à la carte Additional charge
  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

state-of-the-art equipment.

  • On site
  • Near the property
  • Indoor parking
  • Public
  • 300 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 7 ft

  • Parking pricing: 15.40 € 25 AUD Per day
  • Parking for a week

Services & equipment

  • Stairs
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 22 kVA

Security

  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Chelsea Social

Photo out of - Chelsea Social

When it's time to treat your tastebuds, Chelsea Social serves classics with a modern local twist in a lively atmosphere. This all-day dining venue is also open to locals and it's perfect for everything from a quick snack to a long business lunch.

Cooking style
International
Capacity
200
Accessibility
Accessible service
334 Murray Street, 6000 Perth, Australia
Telephone +61 8 9322 2844
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Exceptional View
  • Takeaway Meals
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Halal menu
  • Vegetarian menu

When it's time to treat your tastebuds, Chelsea Social serves classics with a modern local twist in a lively atmosphere. This all-day dining venue is also open to locals and it's perfect for everything from a quick snack to a long business lunch.

Book

After a day of shopping or exploring the city's attractions, what could be better than returning to a glass of something cold? Catch up with friends or entertain work colleagues at this vibrant bar in Perth, and move to the beat of weekly live music.

Breakfast at our modern Perth hotel is an event in itself. Choose from the buffet for just A$30 a head or order à la carte from the Chelsea Social menu. Children under 12 eat free a great option for families travelling on a budget. Daily from 6:30am.

Our economy hotel in Perth has a small fitness suite with a running machine, static bike, rowing machine and cross-trainer. It's open every day from 6am to 9pm, ideal for an early morning workout or post-work gym session.

If you're planning a wedding celebration in Western Australia, our hotel makes an excellent Perth wedding venue. With fabulous food and drink from Chelsea Social, our staff will ensure your special day runs like clockwork and delivers lasting memories.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  921 reviews

Customer review rating 2.5/5

Melissa P. Friends - Confirmed reviews ALL

Thank you for your feedback regarding your recent stay. I am pleased to hear that our location was convenient for your event. However, I regret to learn about the cleanliness issues you encountered and the inconvenience with the television. Your comments are appreciated and will be taken into consideration. Sandy Lombardi General Manager

Customer review rating 5.0/5

Peter H. Solo - Confirmed reviews ALL

Thank you for your positive feedback regarding your recent stay at ibis Perth. We are delighted to hear that our front desk and bar staff made your experience enjoyable and that you appreciated the value of our offerings. Your recommendation for our quiz night is greatly appreciated, and we are glad you consider us a home away from home. We look forward to welcoming you back for another great stay. Sandy Lombardi General Manager

Customer review rating 5.0/5

Ann T. Solo - Confirmed reviews ALL

Thank you for your kind words about your recent stays at ibis Perth. We are delighted to hear that you consistently enjoy our friendly service and accommodations. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit. Sandy Lombardi General Manager

Customer review rating 2.0/5

Man S. K. Friends - Confirmed reviews ALL

Thank you for sharing your experience regarding your recent stay with us. I sincerely apologize for the inconvenience you encountered with luggage storage during your trip. I understand how frustrating it can be to navigate such challenges, especially when traveling. Please know that our hotel's policy regarding overnight luggage storage is in place to ensure the security and safety of all guests’ belongings. I regret that this policy was not communicated more effectively by our staff. Your feedback regarding the clarity of information provided is invaluable, and I will ensure that it is addressed for future guests. We aim to support our guests, particularly seniors, in their needs and will consider your suggestions for training our staff in this regard. I appreciate your understanding and your feedback regarding the need for clearer communication on our website. We are committed to enhancing the guest experience and will take your comments into account moving forward. Thank you once again for your feedback, and I wish you pleasant travels ahead. Sandy Lombardi General Manager

Customer review rating 3.5/5

Miles K. Business - Confirmed reviews ALL

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of your room. We understand the importance of having refreshments available, and your suggestion regarding bottled water has been noted. Sandy Lombardi General Manager

Thank you for your feedback regarding your recent stay. I am pleased to hear that our location was convenient for your event. However, I regret to learn about the cleanliness issues you encountered and the inconvenience with the television. Your comments are appreciated and will be taken into consideration. Sandy Lombardi General Manager

Customer review rating 5.0/5

Peter H. Solo - Confirmed reviews ALL

Front desk staff always friendly and helpful bar staff are great Gil Jose ElleRose and Christian always friendly and helpful yesterday Melbourne cup day was great $28 dollars for drinks and eats great value this Thursday quiz night come along will be a great night overall come to the Ibis you will not be disappointed a home away from home

Thank you for your positive feedback regarding your recent stay at ibis Perth. We are delighted to hear that our front desk and bar staff made your experience enjoyable and that you appreciated the value of our offerings. Your recommendation for our quiz night is greatly appreciated, and we are glad you consider us a home away from home. We look forward to welcoming you back for another great stay. Sandy Lombardi General Manager

Customer review rating 5.0/5

Ann T. Solo - Confirmed reviews ALL

I always stay here when visiting the city. Friendly staff & a lovely room every time. Highly recommend Ibis Perth

Thank you for your kind words about your recent stays at ibis Perth. We are delighted to hear that you consistently enjoy our friendly service and accommodations. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit. Sandy Lombardi General Manager

Customer review rating 2.0/5

Man S. K. Friends - Confirmed reviews ALL

We booked through Trip.com two sessions of stay at your hotel on 12-14 oct & 15-17 Oct with two rooms and a short trip on 14-15 Oct, so we needed to store our luggages on 14-15 Oct as the trip was not able to take large luggage together. We requested your staff Sammy to allow us store three luggages at hotel, she replied that the hotel would have booked functions in the meeting not able accept our request. She wrote down an address on a piece of paper and told us to store luggages there. We got the information and searched twice finding out that the address was an Arcade and there was no radical luggage storage company there. Then, we searched the web-site and found an App ‘Radical Luggage Storage’ and downloaded it, it required you to pay first before getting the storage location. We had requested Trip.com to ask the hotel whether they would allow us to store in their back of house, but the reply was the hotel didn’t allow over-night storage. So we had no other choice than to pay. The address provided by the App was also a premise location and we had to ask two staff there before locating the storage place was a convenient store. We had no other choice and talked to the staff there we would take luggage at 7:30am on 14 Oct as we had paid extra money for a flexible time drop off and take up from 7:00am to 10:00pm on 14&15 Oct. The convenient store staff said the store operating time was changed from 9:00am to 10:00pm. After negotiation she allowed to drop off the luggages at night of 13 Oct by paying some extra money. So we dropped luggages at 8:30pm on 13 Oct and took up at 8:30pm on 15 Oct after the trip putting hand bags in the hotel. We felt very tired throughout this luggage storage issue and lost time in travelling around Perth. Trip.com replied in the late afternoon of 13 Oct that the negotiation with the hotel not successful as the hotel informed it was not secured to store the three luggages in the back of house even we were senior persons. Finally, Trip.com reimbursed some money to cover our storage fee and we advised Trip.com to add special note in the web-page that Ibis Perth not allowed to keep luggages overnight. We also advised your prestigue hotel adding the same note in your web page to avoid similar cases being occurred again and suggested to give training to your staff in providing information to your customers about radical luggage storage in a more clear explanation with the actual operation and paying sympathy to the senior customers. Here, we would to ask would it be more safe to keep luggages overnight in the back of house of the hotel or at the counter of the convenient store. In this case Trip.com was a more caring company than yours. We can only rely on this time as we had others trips in Adelaide not to be damaged by this unpleasant and hardship experience.

Thank you for sharing your experience regarding your recent stay with us. I sincerely apologize for the inconvenience you encountered with luggage storage during your trip. I understand how frustrating it can be to navigate such challenges, especially when traveling. Please know that our hotel's policy regarding overnight luggage storage is in place to ensure the security and safety of all guests’ belongings. I regret that this policy was not communicated more effectively by our staff. Your feedback regarding the clarity of information provided is invaluable, and I will ensure that it is addressed for future guests. We aim to support our guests, particularly seniors, in their needs and will consider your suggestions for training our staff in this regard. I appreciate your understanding and your feedback regarding the need for clearer communication on our website. We are committed to enhancing the guest experience and will take your comments into account moving forward. Thank you once again for your feedback, and I wish you pleasant travels ahead. Sandy Lombardi General Manager

Customer review rating 3.5/5

Miles K. Business - Confirmed reviews ALL

The room was clean and basic, but please at least, put a bottle of water in the fridge, as you have no courtesy bar fridge. I got in late and was so thirsty and opened the bar fridge to - - - Nothing!

Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of your room. We understand the importance of having refreshments available, and your suggestion regarding bottled water has been noted. Sandy Lombardi General Manager

Customer review rating 0.5/5

Lewis R. Couples - Confirmed reviews ALL

Was actually a good place with good location, aircon could do with some improvement but not the end of the world, been two weeks and still waiting on my deposit back though

Thank you for your feedback. I apologize for the delay regarding your deposit. Our team is currently reviewing the situation to ensure a prompt resolution. I appreciate your comments on our location and air conditioning, which will be taken into consideration. Sandy Lombardi General Manager

Customer review rating 4.5/5

Hannah P. Friends - Confirmed reviews ALL

Friendly staff, great location, nice clean comfortable room and easy access to cheap parking across the road. I would like to have had an extraction fan in the bathroom so we didn't have lingering toilet odours, you could supply some air freshener spray as a quick easy solution and the shower head didn't spray in a uniform direction but these were minor things that didn't really bother us that much.

Thank you for your kind words regarding our staff, location, and the comfort of your room. We appreciate your feedback about the bathroom amenities and shower head. While we strive to provide a pleasant experience, we understand that these aspects can impact your stay. Your suggestions will be shared with our maintenance team for consideration. We hope to welcome you back in the future for an even better experience. Sandy Lombardi General Manager

Customer review rating 4.0/5

S. S. Solo - Confirmed reviews ALL

As title above location great food great relaxed atmosphere

Thank you for your kind words regarding our convenient location and friendly staff. We are delighted to hear that you enjoyed the food and the relaxed atmosphere we strive to provide. We hope to welcome you back soon for another pleasant stay. Sandy Lombardi General Manager

Customer review rating 3.0/5

Mark A. Couples - Confirmed reviews ALL

The hotel is ideally situated for access to the city amenities and shops. Our room was small and simply furnished but comfortable for an overnight stay.

Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and the comfort of your room. However, we acknowledge your concerns about room size and furnishings. We value your insights as they help us enhance our guest experience. Sandy Lombardi General Manager

Customer review rating 5.0/5

John B. Couples - Confirmed reviews ALL

We always enjoy our stay at Ibis Perth, the staff are always helpful and look after us very well.

Thank you for your kind feedback regarding your experience at ibis Perth. We are delighted to hear that our staff contributed to your enjoyable stay. We look forward to welcoming you back in the future. Sandy Lombardi General Manager

Customer review rating 5.0/5

Peter W. Couples - Confirmed reviews ALL

Good value for a one night layover in Perth. Location is perfect for central Perth. Inclusive breakfast was good. Room was plenty big enough and the bathroom was modern with a spacious walk in shower. Would definitely stay again for a convenient central location.

Thank you for your positive feedback regarding your recent stay at ibis Perth. We are delighted to hear that you appreciated our modern facilities, central location, and inclusive breakfast. We look forward to welcoming you back for another enjoyable experience in the future. Sandy Lombardi General Manager

Customer review rating 4.5/5

Robert J. M. Couples - Confirmed reviews ALL

The staff that helped us = Sammie Truong & June Hong,at the Ibis Perth went out of there way to make our stay so memorable,that we stayed longer,they were so helpfull to us,Fantastic praises to them both

Thank you for your kind words regarding your experience at ibis Perth. I am delighted to hear that Sammie and June provided exceptional service and contributed to your memorable stay. Your praise will be shared with them. Sandy Lombardi General Manager

Customer review rating 1.5/5

Bettiol S. V. Business - Confirmed reviews ALL

disappointing start to my stay, but a fantastic response from General Manager Sandy. As an Accor Gold member, I was disappointed by several aspects of the service at ibis Perth. Before arriving, my booking was not appearing in the Accor app, despite contacting Accor support through Messenger and waiting a considerable time for a response. I arrived shortly before 10 am on 9 October hoping for early check-in. I understand this depends on availability, and I appreciated being able to access my room at approximately 12:15 pm. However, the information provided changed several times—from 2 pm to possibly 1:15 pm, then between noon and 1 pm—which made planning my work commitments and parking difficult. More frustratingly, I repeatedly asked for my Accor membership to be added to the booking. Despite assurances from different staff members, this was not completed until I returned to reception that evening. Parking directions were also inadequate: I was simply told parking was “behind the building”, without a map or clear instructions. I subsequently parked at Raine Square and incurred a very expensive parking charge. The following morning, my included breakfast was not recorded on my account, so staff had to confirm this with reception before I could proceed. I also observed some staff chatting, laughing and using their phones, which added to the impression that guest assistance was not their priority. There were, however, two significant positives that deserve recognition. Rishu, who assisted me that evening, was welcoming, supportive and immediately added my Accor membership. His helpful attitude made a real difference and demonstrated the standard of service I had hoped to receive throughout my stay. General Manager Sandy’s response to my feedback was fantastic. She replied promptly over the weekend, took the concerns seriously and personally committed to investigating, meeting with the team and improving procedures. She also offered to call me on Monday to discuss the experience further. Her response was thoughtful, professional and reassuring.

Thank you for taking the time to share your feedback regarding your recent stay at ibis Perth. I sincerely regret that your experience did not meet your expectations, particularly as an Accor Gold member. I acknowledge the challenges you faced with your booking visibility and the inconsistencies regarding early check-in times. Your comments about the communication surrounding these matters will certainly be taken into account to enhance our services. I am pleased to hear that Rishu provided you with the assistance needed and successfully addressed your Accor membership concerns. I regret that the parking instructions and breakfast recording did not meet the standard we strive for. We aim to provide clear guidance to our guests, and I appreciate your insights on this. Please be assured that your feedback will be shared with our team to improve our processes. Thank you for your understanding, and we hope to have the opportunity to provide you with a more seamless experience in the future. Sandy Lombardi General Manager

Customer review rating 5.0/5

Julia S. Solo - Confirmed reviews ALL

Easy check-in/ out; friendly staff.

Thank you for your kind feedback regarding your recent stay at ibis Perth. We are delighted to hear that you appreciated our prime location, as well as the efficiency of our check-in and check-out process, alongside the friendliness of our staff. Your positive comments are greatly appreciated. Sandy Lombardi General Manager

Customer review rating 3.5/5

Ilona K. Business - Confirmed reviews ALL

The check in was good, the room was not really clean, lots of dust and items under the bed. The fridge did not have milk for a coffee or tea, I asked for this to be brought to the room for the 2nd day and still missed. There is a light on the thermostat and very bright at night that shines towards your eyes, not great

Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that your check-in experience was satisfactory. However, I regret to learn that the cleanliness of your room did not meet our standards, and I apologize for any inconvenience caused by the absence of milk for your beverages. Your comments about the brightness of the thermostat light have been duly noted, and we will review this aspect for future improvements. We appreciate your insights as they assist us in enhancing our guest experience. Sandy Lombardi General Manager

Customer review rating 5.0/5

Diane K. S. Business - Confirmed reviews ALL

familiar service - good food - great location

Thank you for your kind words. We are delighted to hear that you enjoy your stays with us and appreciate our familiar service, quality food, and excellent location. We look forward to welcoming you back on your next visit. Sandy Lombardi General Manager

Customer review rating 1.5/5

Campbell S. Business - Confirmed reviews ALL

The room had such terrible air flow, no way to even open a window to breathe. Lots and lots of mould in the bathroom. Water tasted like it came from a pond, didn’t even want to brush my teeth with it.

Thank you for your feedback. I regret to learn about the air quality and cleanliness issues you encountered during your stay. We prioritize guest comfort and will ensure your comments are taken into consideration for future improvements. Sandy Lombardi General Manager

Customer review rating 4.5/5

Dorothy D. Couples - Confirmed reviews ALL

Ideal location to explore the city especially with the help of the friendly and knowlegeable staff like Rowena, Ruby, Pamela, Chloe and many others. Their assistance made it easy for us to explore the city by foot as well as by the local transport such as the TransPerth bus, train and Cat Blue services. Kudos to the team. Keep it up!

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location ideal for exploring the city and that our staff provided you with friendly and knowledgeable assistance. It is rewarding to know that the team contributed to your enjoyable experience. Your kind words will certainly inspire them to continue delivering excellent service. We look forward to welcoming you back on your next visit. Sandy Lombardi General Manager

Customer review rating 4.5/5

Peter M. Couples - Confirmed reviews ALL

It was very enjoying the food was absolutely lovely specially dinner. Breakfast was okay. The bed was a little bit hard. I had a sore back the next day but it was okay. We enjoyed it and we would come back.

Thank you for taking the time to share your experience. We are pleased to hear you enjoyed your meals, especially dinner. We appreciate your feedback regarding the bed comfort and breakfast; it is invaluable as we strive to enhance guest experiences. We look forward to welcoming you back. Best regards, ibis Perth

Customer review rating 1.5/5

Tanja W. Couples - Confirmed reviews ALL

Pros: • Excellent Location: The location in the Perth CBD was absolutely perfect for us. Our son lives just around the corner at "The Switch", which made our visit incredibly convenient. • Friendly Welcome: The reception staff were very nice, helpful, and welcoming. Cons: • Lack of Cleanliness: The bathroom was not cleaned properly during our stay. There were noticeable stains on the sink and the toilet fixtures. More concerningly, the silicone sealant on the shower doors had visible mold. • Poor Housekeeping Service: The room service declined significantly after the first couple of days. From the third day onward, we were only provided with a single coffee pod. The drawer was never restocked with tea, instant coffee, or milk. • Noise & Poor Soundproofing: The room was very poorly soundproofed—we could clearly hear when the neighbors rolled down their blinds. Additionally, very loud music from outside made the nights quite noisy. Conclusion: While the location and the lovely reception team were definite highlights, the overall price was simply too high for the level of housekeeping and room maintenance provided. If the cleanliness issues are addressed, we would gladly stay again in the future to be close to our son.

Thank you for your recent review of ibis Perth. We are pleased to hear that our location and the friendliness of our reception staff enhanced your stay. However, it is concerning to learn that your experience with cleanliness and housekeeping did not meet your expectations. We strive to maintain high standards of cleanliness throughout our property, and your feedback regarding the bathroom conditions and housekeeping service has been duly noted. We understand how important these aspects are for a comfortable stay. Additionally, we acknowledge your comments regarding noise levels, and we are continually exploring ways to enhance soundproofing for our guests’ comfort. Your insights are invaluable in helping us improve our services. We appreciate your understanding and hope that, should you choose to stay with us again, your experience will reflect the quality we aim to provide. Sandy Lombardi General Manager

Other web-users rate our hotel

  • 1,187 reviews 9.6/10 Location
  • 1,175 reviews 5.8/10 Room
  • 912 reviews 8.4/10 Service
  • 31 reviews 8.6/10 WiFi
  • 593 reviews 4/10 Comfort
  • 498 reviews 6.8/10 Cleanliness
  • 290 reviews 7.2/10 Breakfast
  • 169 reviews 7.5/10 Vibe

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