ibis Perth Hotel 3.5 stars

Customer review rating (ALL Rating) 4.2/5 9,975 reviews

ALLSAFE approved hotel

Information message

ibis Perth
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+ 21 Services

Hotel extras

  • ALLSAFE Certification

  • Rubix Bar & Café offers classic meals and drinks. A friendly place to relax and dine

  • Parking available and free Wi-Fi

  • Perth CBD hotel location

  • Air conditioned rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Perth

334 Murray Street
6000 perth
australia

Fax: (+61)8/94816084

Check-in from 14h00

Check out up to 11h00

  • By boat

    BARRACK ST At 1km / 0.62 miles

  • By train

    EAST PERTH TERMINAL At 3km / 1.86 miles

  • By train

    PERTH CENTRAL At 0.5km / 0.31 miles

GPS:-31.951878, 115.855687

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Murray Street Grill

Murray Street Grill offers sumptuous buffet breakfasts including continental and hot items and enjoys evening dining with a modern Australian a la carte menu that will tempt your tastebuds!

Our accommodation(s)

Tastefully appointed and contemporary, guest rooms at ibis Perth provide a perfectly relaxing space to retire to at the end of each day - with a variety of configurations available. Guests staying can enjoy many of life's little comforts including comfortable bedding, a TV with in-room movies, air conditioning and Wi-Fi access. Each room is functional and spacious, featuring a modern ensuite and all the essentials, including an iron, a hairdryer, and coffee and tea making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 280

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
ibis Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,975 reviews

TripAdvisor Rating 3.5/5

1,534 reviews

city break

TripAdvisor rating 5.0/5

davidaT1249RV 13/01/2022 TripAdvisor review

great place to stay close to everything you need very clean room staff very helpful and friendly value for money rubix bar have great specials also have live music very nice staff we will be back later this year

It was well located and I had a good stay

Customer review rating 5.0/5

Cozette M. W. Families - 12/01/2022 Confirmed reviews ALL

It was well located to the Convention Centre, the room was excellent, Food was great and staff where friendly

Dear Cozette, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

Great location, wonderful staff and perfect room

Customer review rating 5.0/5

Lyn Solo - 10/01/2022 Confirmed reviews ALL

From the moment I enter I feel so welcome. The staff are so lovely. I have mobility issues and they always go out of their way to accommodate me. The room was wonderful. Bed was so comfortable, being a disabled room, the bathroom had a seat and a flexible cord shower head so showering was easy. And the food was delicious. The Ibis is perfectly situated a block from the centre of the city. Brilliant stay which is why I return again and again. Thank you all so much.

Dear Lyn, Thank you for your great feedback. We are very happy that you enjoyed your stay with us and we hope to see you again soon. Sincerely, Matt Juniper General Manager

Great location

Customer review rating 5.0/5

Julie Friends - 09/01/2022 Confirmed reviews ALL

Great location nice clean hotel

Dear Julie, We very much appreciate your comments regarding your stay at the ibis Perth. Join complimentary ALL – Accor Live Limitless loyalty programme? As soon as you enter the program, your loyalty card gives you access to exclusive privileges. Depending on the number of nights stayed or points earned your status changes to offer even more services. Let me know directly if you would like you join and I will happily do this for you. Our All loyalty program is now linked to QANTAS CLUB, you earn frequent flyer points alongside All points and visversa. It makes sense to join if you are a regular guest at our hotel and other Accor hotels. I will send you a QR code if you like to sign up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

peaceful

Customer review rating 4.0/5

Richard B. Solo - 08/01/2022 Confirmed reviews ALL

My experience was quiet and very enjoyable .

Dear Richard, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Join complimentary ALL – Accor Live Limitless loyalty programme? As soon as you enter the program, your loyalty card gives you access to exclusive privileges. Depending on the number of nights stayed or points earned your status changes to offer even more services. Let me know directly if you would like you join and I will happily do this for you. Our All loyalty program is now linked to QANTAS CLUB, you earn frequent flyer points alongside All points and visversa. It makes sense to join if you are a regular guest at our hotel and other Accor hotels. I will send you a QR code if you would like to sign up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

Great location

Customer review rating 4.0/5

Ann K. Friends - 06/01/2022 Confirmed reviews ALL

The rooms are small ,but comfortable . The staff as always are very helpful . Especially the kitchen staff at breakfast that make our poached eggs every morning , they are wonderful .

Dear Ann, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

Great location, beds had split and sunk in the middle, not very comfortable, no bottled water in hotel on first day, tissues lying on the lift floor, one had blood on it, these were still there the next day.

Customer review rating 3.0/5

Robert H. Couples - 03/01/2022 Confirmed reviews ALL

Great location for hotel, room was clean Downside was we had two single beds joined together to make a king bed, this was not very comfortable as the bed separated and we sunk into the middle gap, we seen two tissues in the lift leaving the hotel one morning, one had blood on it, these tissues were still there on the floor that night on our return and the next day going to breakfast. Breakfast was nice, but the first morning there was no forks which we had to go to reception to ask for more, also no bacon or hash browns left in the warmers. Next morning there was no forks again when we went for breakfast, another guest asked for them. One annoying thing was I couldn’t lift my arms up in the shower as the ceiling was extremely low, I hit my hands and arms a few times when I lifted them. Hotel was well located in the heart of the city and our room was clean, but was overpriced for what we got we felt.

Dear Robert, Thank you for taking the time to tell us about your experience at the ibis Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper General Manager

Consistently good value

Customer review rating 4.5/5

Stana C. Families - 29/12/2021 Confirmed reviews ALL

Perth ibis is clean , located in the city and is always good value . Arrived late at night and found it hard to get in - night manager didn’t hear the bell for some reason !

Dear Stana We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager
Customer review rating 5.0/5

Ken L. Couples - 26/12/2021 Confirmed reviews ALL

As always, great service from the front desk staff and a great location.

Dear Ken, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

Lovely to stay with you again.

Customer review rating 5.0/5

Karen M. Solo - 25/12/2021 Confirmed reviews ALL

I came to Perth again for medical treatment, and it was very comforting to know that I could stay with Ibis again, l felt very thankful for the lovely peaceful stay and knowing the staff was caring and very professional and happy to see me returning for another stay. It’s my home away from my home.

Dear Karen, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

good stay

Customer review rating 5.0/5

Anonymous Friends - 22/12/2021 Confirmed reviews ALL

very happy. It is good to be welcomed and the check in staff know me by name

Dear Mrs L., We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

The bed was crap!!

Customer review rating 2.0/5

A. Couples - 21/12/2021 Confirmed reviews ALL

We paid extra for a king bed that was crap and we had the worst nights sleep! Not only were the two single beds not zipped up (so the crack between the beds just got bigger throughout the night) but the springs are broken in one of the beds so it has a big divot in it. I reported this to reception when we checked out and the feedback was taken on board but we were offered no compensation. Paying for the upgrade was an absolute waste of money!

Dear A., Thank you for taking the time to tell us about your experience at the ibis Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Let me know what you paid for the up-grade and I will refund it. I will also contact you privately regarding this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper General Manager

great location

Customer review rating 4.0/5

Sue Couples - 21/12/2021 Confirmed reviews ALL

very helpful and pleasant staff at check in. room was clean and comfortable

Dear Sue, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

Location good

Customer review rating 2.0/5

Forget I. Business - 21/12/2021 Confirmed reviews ALL

The hotel main areas are not clean reception area unclean. To staff in dining area rude and unorganised. Smoking guests allowed to smoke right at the main doors of hotel ??? Disgusting stop this make them move around the corner ??? Don't accept i. I witnessed the head of reception argue with guests totally rude bad customer service

Thank you for taking the time to tell us about your experience at the ibis Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and i. is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper General Manager

Well located

Customer review rating 4.0/5

Sharon Friends - 20/12/2021 Confirmed reviews ALL

We stayed overnight as we had a work Christmas party close to the Ibis, Perth. Check i. Was quick. Service was good. Room was small but comfortable.

Dear Sharon We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager
Customer review rating 4.0/5

Anonymous Families - 19/12/2021 Confirmed reviews ALL

Nice quiet room. Well located.

We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

Fair

Customer review rating 3.0/5

Bunbury C. Couples - 19/12/2021 Confirmed reviews ALL

Not up to the usual stay that we normally have at this hotel. The lifts and carpet in corridors were not cleaned on Sun,Mon or tues. The same piece of rubbish sat outside the lift on 8th floor for 3 days.

Thank you for taking the time to tell us about your experience at the ibis Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matt Juniper General Manager

Another fabulous experience at the Ibis Perth - a perfect location and really lovely staff

Customer review rating 4.5/5

Jenny Friends - 18/12/2021 Confirmed reviews ALL

I love staying at the Ibis in Perth. The location is perfect for access to all public transport systems. The staff there are fabulous - so helpful and obliging!!! The rooms are nice and quiet and the beds are so comfortable :)

Dear Jenny, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matt Juniper General Manager

great stay

Customer review rating 5.0/5

Anonymous Business - 17/12/2021 Confirmed reviews ALL

thank you

Dear Timothy, We very much appreciate your comments regarding your stay at the ibis Perth. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper General Manager

No more

TripAdvisor rating 1.0/5

FrankLoveLife 08/03/2021 TripAdvisor review

My last two trips I stayed at the ibis. The last stay was for three nights. The price for the room is very good value, the staff are nice and welcoming, the room are clean and comfortable, But the smell in the walkway was very bad... At the entrance of the hotel was like a homeless shelters dirty cigarettes butt and empty drinks containers. If you want to keep your country customers coming back you need to lift up your game...

Dear Frank, Thank you for your feedback. We have arranged for another full hotel corridor carpet clean (which we do every 3 months) which will freshen up this area. We have also addressed the other issue you raised and have seen a marked improvement in the condition/appearance of the hotel. Regards Matt Juniper

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