Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 2,307 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,307 reviews

TripAdvisor Rating  3.8/5  2,355 reviews

“Very low standard for a 4-Star Hotel”

TripAdvisor rating 2.0/5

Elijah W TripAdvisor review

The location and room size were the only satisfactory aspects of my stay. Beyond that, the overall service delivery fell significantly short of expectations. There were no basic amenities provided — no bottled water, toiletries, or even bathroom slippers. What was more disappointing was that our used towels from the previous night were simply refolded and placed back in the bathroom instead of being replaced. There was also no on-site parking, which meant incurring additional costs at Wilson Parking over a two-night stay. While this was my first time staying in a hotel in Perth, the experience was far below what I’d consider acceptable, and I would not recommend this property based on my stay.

Customer review rating 5.0/5

Patrick C. Couples - Confirmed reviews ALL

Friendly staff comfortable room and decent facilities

Dear Patrick, Thank you very much for taking the time to share your feedback and for awarding us a perfect 10/10 rating. I’m delighted to hear that you found the hotel comfortable, well located, and that our team delivered friendly service throughout your stay. It’s especially pleasing to see such strong scores across accommodation, facilities, breakfast, cleanliness, and service. As a Platinum ALL member, your loyalty and recommendation mean a great deal to us, and I sincerely thank you for choosing to stay at Mercure Perth. We look forward to welcoming you back again soon. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 0.5/5

Travis P. Business - Confirmed reviews ALL

Ive stayed at the Hotel Quite a few times The room you gave me was run down $399 dollars per night didn't even have a cold water in in mini fridge

Hi Travis, Thank you for taking the time to provide your feedback following your recent stay with us. I would like to sincerely apologise for your experience. It is clear that your stay fell well short of expectations, particularly in relation to the condition of the room, the rate charged, and the service you encountered at check-in. I am especially concerned to read that basic amenities, such as chilled water in the minibar, were not provided — I'm sorry about that. While our hotel does have a mix of room conditions as we work through staged refurbishment plans, this should never translate into a guest feeling disappointed, undervalued, or unfairly charged. I am also disappointed to hear your comments regarding the manner in which you felt you were treated by our team, and this will be reviewed internally. As a returning guest, your feedback is taken very seriously, and I would welcome the opportunity to speak with you directly to better understand what occurred and to see how we may address this appropriately. Please feel free to contact me directly on 04… or via email at H1… should you wish to discuss this further. Once again, I apologise for the experience you have described and thank you for bringing these matters to my attention. Kind regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street Perth 6000 Australia T +61 (0) 8 … M 04… E H1…

Customer review rating 4.0/5

Horton M. Business - Confirmed reviews ALL

Nice room and efficient check in and check out. Would love to have had ability to chrome cast or similar to your tv. Also the rooftop pool was surprisingly poorly signed given it’s your feature photo. I eventually found it but couldn’t open the door (it was only 5pm) so gave up. Maybe people in the other tower can’t get in there?

Dear M., Thank you for taking the time to share your feedback and for rating your stay with us 8/10. I’m pleased to hear that you enjoyed the room and found both check-in and check-out to be efficient. It’s also encouraging to see strong scores across accommodation, cleanliness, Wi-Fi, and overall experience. I appreciate your constructive comments regarding the TV functionality, pool signage, and access. Your feedback about the rooftop pool experience — particularly signage and access between towers — has been noted and will be reviewed. Likewise, your comments regarding shower water pressure and towel replacement preferences are helpful, and I understand how clearer options around reuse would enhance the guest experience. Thank you again for your thoughtful and balanced feedback. It assists us greatly as we continue to refine both our product and service delivery, and I hope we have the opportunity to welcome you back to Mercure Perth in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 4.5/5

Rachel M. Families - Confirmed reviews ALL

The breakfast was also top notch

Dear Rachel, Thank you very much for taking the time to share your feedback and for rating your stay with us 9/10. I’m delighted to hear that you enjoyed our facilities, central location, and in particular our breakfast offering — it’s great to see such strong scores across arrival, cleanliness, service, and amenities. I’m also pleased that you felt recognised as an ALL member during your stay. Thank you for recommending Mercure Perth to others and for choosing to stay with us. We truly appreciate your support and hope to welcome you and your family back again in the future. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

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Other web-users rate our hotel

  • 1,249 reviews 8.9/10 Location
  • 2,104 reviews 5/10 Room
  • 1,466 reviews 7.7/10 Service
  • 63 reviews 5.3/10 WiFi
  • 922 reviews 5.7/10 Comfort
  • 804 reviews 4.5/10 Cleanliness
  • 634 reviews 2.9/10 Amenities
  • 541 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.