Mercure Perth 4 stars

If there was a place to isolate, I don’t know where. With little option but stay indoors for a fortnight, the stay was made pleasant by the staff. The choices of food were good and always happy to help.

Quarantine for 14 days

The staff checked in and were most supportive, friendly and comforting during these strange and unprecedented times. Food and overall service was well planned, delivered and catered for all. Thank you so very much, M. Family

I was placed at the Mercure Perth during mandatory quarantine after returning to Australia from the United Kingdom. I was constantly impressed with the Mercure during the 2 week stay with them, from the ease of arrival and check in process to leaving after the quarantine period had completed. All staff were incredibly kind and accommodating. I would like to extend particular gratitude towards the various staff on reception and in sales who were happy to help and called for food preferences. I'd specifically like to thank Paul who helped me organise a new phone SIM card and extend thanks to Sandy who helped organise accommodation for me at the Ibis Perth once quarantine period had completed. I was also incredibly impressed with the selection and quality of the food brought to the rooms. This was something I was quite worried about as I had seen reports of other hotels around Australia and was concerned about nutrition and quantity of the food, but thankfully I was very pleasantly surprised. The Mercure have quite clearly hired some amazing chefs and support staff members. Thank you for making my 2 weeks fly by and I look forward to staying with the Mercure and other Accor properties in the future.

Always treated very well here, especially at checkin.

Always stay here

Had a wonderful overnight stay at the Mercure for our wedding anniversary.

Clean room, friendly staff, good location

My wife and I were disappointed with our stay. Our car was left in a no parking zone by the valet for 10 minutes when we were the only customer checking in. When we arrived for check in there was no one at the counter, on checkout we waited for 15 minutes and missed an appointment due to having to wait for reception. Overall dissatisfied with our stay and will not be retiring.

Comfortable and convenient

Very quiet due to COVID. Rooms are tired and breakfast average

We stayed to celebrate our anniversary the staff made a big effort to make our stay special. Cake wine balloons and a card it really was above and beyond. It was 10 years and a special because we actually had our wedding at the Mecure all those years ago.

Great service, complimentary upgrade, wonderful location. Feels like home.

Just a wait (40 - 45) minutes in the cafe for simple Evening meal. We were the only ones in there Wednesday evening at the time

Very very unhappy with our stay at the mecure hotel..was not what we had seen on the website..pictures and all must of been Photoshop. Rooms were tiny and dirty..reception lady was quite discouraging and made us feel uncomfortable,after telling is if we paid with another card person must be present..this was not stated in any of the communication that was emailed to us..we had to pay a deposit either way if using card or cash, and was told we were to get it back at the end of checkout..still have not received our money back..room was dirty, air con/heating system was filthy and room was cold..did not want to use in case we got sick from the crap in that..we were told free bathrobe and slippers on the ad along with a tub in our room, nothing of that was at all offered. Heated pool on the roof top was not in use, this is another reason why we booked at this hotel..the hallways to the rooms looks like a scene from a horror movie..dull and cold. Room looked like am entrance to a caravan..we had seen we were to get a view for our room, nothing of such except a brick wall looking on to the backs of other apartments..this was a gift for my partner but we both had a poor experience right from the start and did not want to stay any longer..we have wasted our money here and hope you have the generosity to give us a refund due our money is and has been hard to come by and paying for a room that was not what we had paid for and very falsely advertised was very very unfair for the both of us.