Mercure Perth 4 stars

TripAdvisor rating 4.0/5 2,196 reviews
Mercure Perth
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PERTHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Perth

10 Irwin Street
6000
perth
australia

Tel: +61893267000

Fax: (+61)8/92213344

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    PERTH At 13km / 8.08 miles - Shuttle paying

  • By train

    EAST PERTH TERMINAL At 0.4km / 0.25 miles

  • By train

    PERTH CITY At 0.4km / 0.25 miles

GPS :-31.95676, 115.863106

Our accommodations

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommoda tion options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Privilege Suite 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

BECCARIA RESTAURANT

Type of cuisine: International

Offering an intimate, beautifully lit ambiance, Beccaria Restaurant is the perfect place to linger over a glass of wine with someone special or get togethers with friends and family. An extensive buffet breakfast is also available.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUCINA ON HAY

Type of cuisine: null

Cucina on Hay provides authentic Italian shared experiences in Perth city's east end. Gather with friends and family and taste your way around the Italian countryside with outstanding West Australian produce.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BECCARIA BAR

Photo non contractuelle / Strictly non binding

Sophisticated contemporary style. Relax in comfortable surrounding whilst contemplating which cocktail to try next.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 444

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,485 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,196 reviews

Not so good

TripAdvisor rating 4.0/5

Stevo8282 Couples - 08/12/2019 TripAdvisor review

Property has declined in the year since we were there last year. Poor service, shabby rooms and poorly maintained. They don't look after their loyalty club members. We pay nearly $400 to be in Accor plus with the expectations that we would be given a decent room. Even after booking a year ahead were given a room opposite a noisy construction site with a leaking toilet. The east tower is terrible so try to avoid this area.

Hotel

TripAdvisor rating 4.0/5

CINDY7602 Family - 07/12/2019 TripAdvisor review

Overall room was spacious. Breakfast could have more variety of choices.location was within walking distance to shopping mall. Parking in hotel is consider expensive at the amount $35 for in- house guest

Tired looking hotel

Customer review rating 4.2/5

Susie B. Couples - 04/12/2019 Confirmed reviews ALL

+ Staff were professional - Reception area looks tired and dull/dark + Hotel room was spacious - Door to the bathroom in room cannot close properly + Check In process was quick and smooth - Buffet breakfast was unappetising and dull (overcooked) * Wait Staff in restaurant were friendly and efficient

Dear Susie, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager

Great service

Customer review rating 4.2/5

Paatricia J. Business - 04/12/2019 Confirmed reviews ALL

Loved the valet parking, good food, comfy beds, clean rooms what more could you want

Dear Patricia, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Hotel Operations Manager

Quiet and nice but could be better

Customer review rating 4.2/5

Maxime L. A. Families - 04/12/2019 Confirmed reviews ALL

Quiet and great staff however many things could be improved: 1. Room: not enough place to hang towels when wet or hang clothes 2. Arrival: had to handle all of my luggages by myself; took the trolley, put luggages on it and brought the trolley myself to my room. Disappointed that no one initiated to help... 3. Breakfast: very basic and always the same everyday. Quality of bread and croissant is standard. Cups are Ikea cups, would have thought Mercure has higher quality standard

Dear Maxime, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager

Location only

Customer review rating 4.2/5

Vera Couples - 03/12/2019 Confirmed reviews ALL

Unfortunately I found the service not to Accorplus standard. Have stayed here before has since not met my expectation. Following reasons. Accor loyalty has to queue with everyone else. Insufficient staff at desk. Insufficient staff at breakfast. Breakfast staff not friendly at all. Food just put on table without acknowledgement. Toilet system slightly leaking constantly. Reported on check out. Valet parking staff of one, run off his feet. But with a smile. On the positive side. Bar staff were friendly Food in bar delivered with a smile. Stayed at Mercure as had a good special.

Overnight Stay

Customer review rating 4.2/5

Mr G. M. D. Couples - 03/12/2019 Confirmed reviews ALL

Very good except fir breakfast

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Hotel Operations Manager

overnight stay for work function

Customer review rating 4.2/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

quick check-in, clean room, quick check-out

Mr Mark H.

Customer review rating 4.2/5

Mark Couples - 03/12/2019 Confirmed reviews ALL

fine however shower could have been better/updated

Very pleased with our visit our ongoing Accor Plus membership recognised and rewarded

Customer review rating 4.2/5

Robert F. Couples - 03/12/2019 Confirmed reviews ALL

This is the second stay we have had with you. Each time we have used your Vala Parking, with the limited space outside your Hotel you need more people on checking in we got moved on from Taxi space and had to park in no parking zone. On our fist visit the pool was heated this time it was not although it was a hot day did not have a swim this time. Just taking the chill of the water would have been good. Al other aspects of our stay were good see you next time.

Overnight stay

Customer review rating 4.2/5

Guest Couples - 03/12/2019 Confirmed reviews ALL

Stay was good room clean. We have stayed here before and it is a good location. My only fault with this stay was very slow check-in with only one person attending to a line of several people.

Dear Stuart, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager
Customer review rating 4.2/5

June G. Couples - 02/12/2019 Confirmed reviews ALL

Great service

work

Customer review rating 4.2/5

Paul Business - 02/12/2019 Confirmed reviews ALL

central to everything we had to do

Comfortable enough stay but .....

Customer review rating 4.2/5

Ross L. Solo - 02/12/2019 Confirmed reviews ALL

Do enjoy staying at Mercure Perth and whilst it was comfortable the bathroom is looking decidedly tired and in need of renovation - “gunk” build up in corners of shower and sink basin showing quite significant fine line cracking in the vitreous enamel

Only Just Satisfactory.

Customer review rating 4.2/5

Sue Business - 01/12/2019 Confirmed reviews ALL

Inadequate bedding made for a cold sleep & very poor room service menu meant had to skip dinner.

Dear Megan, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager

good

Customer review rating 4.2/5

Jennifer G. Friends - 01/12/2019 Confirmed reviews ALL

Pleasant and helpful staff, comfortable room

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya Hotel Operations Manager

Not usual standard we have come to expect from Mercure.

Customer review rating 4.2/5

Anthony L. Families - 01/12/2019 Confirmed reviews ALL

The room we were (upgraded) to was shabby and in need of some attention. The tap in the shower fell off in my hand, there were lots of floor mats to stand on but only 3 bath towels for 4 people. The carpet is threadbare in places the sofas were stained as was the carpet. The tumble dryer was loaded with lint and obviously had not been checked for a very long time. The room itself was not cleaned to the usual standard we normally get at the hotel. The dining room for breakfast was at first glance modern and tidy but look a little closer the tables were worn and tired, although some attempt had been made to make them look respectable. The breakfast itself was definitely lower in standard than on previous visits, I do understand that hotels get old but as customers we are expected to pay premium prices, we should therefore receive good quality products and service. I must say that the staff we had interaction with were very helpful and polite as always. We like the hotel in general but this was by far our worst experience with Mercure.

Dear Anthony, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem especially with our housekeeping and food and beverage departments and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager

Poor stay

Customer review rating 4.2/5

Rob Couples - 01/12/2019 Confirmed reviews ALL

Arrived at hotel 5:30-6:00pm, reception service was slow, apparently 3 staff need to stand around sorting out another customer. Then the room was not ready. Seriously, we booked our room months ago. Restaurant meal service was slow (we needed to get to the U2 concert) and pork belly meal not very nice. Bedroom was fine, however bathroom is very dated and plumbing in the shower is stiff. I have stayed at this hotel many times over many years, this was my worst experience yet, at any hotel for that matter

Dear Rob, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager

The air conditioner did not work well.

Customer review rating 4.2/5

Wendy D. Couples - 01/12/2019 Confirmed reviews ALL

The air conditioner did not work well or at all to be honest. Did not have a good sleep because the room was so stuffy. The temperature of the hallway outside the room was however nice and cold was almost tempted to leave to door open.

Dear Wendy, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem caused due to air conditioning and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya Hotel Operations Manager

Comfortable and convenient

Customer review rating 4.2/5

Anne Business - 01/12/2019 Confirmed reviews ALL

Large and comfortable room, good breakfast and friendly staff.

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