Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 2,325 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  2,325 reviews

TripAdvisor Rating  4.0/5  2,338 reviews

Disinterested staff and the worst hotel bed i have ever slept in

TripAdvisor rating 2.0/5

Josh T TripAdvisor review

Arrived at the hotel and was met with two staff members one either in training or something as they were doing a lot of discussion about what room I was in with no explanation to me and the senior of the two couldn't leave fast enough to walk back to his side of the counter and pick up and scroll his phone Hotel is perfunctory but old feeling or potentially that's just where i was put on level 1 Room was largeish but weirdly setup 1 lamp no charging or power next to the bed without rearranging the furniture but smelled quite musky External door out to what i assume was a balcony or terrace area was closed and locked with an A4 sheet of paper saying closed for maintenance Bathroom was perfunctory and fine but far from what i expect from an accor property especially at the price point we paid to stay there also had a dripping tap which I inevitably turned off Ate at the inhouse café/Restaurant (Cucina) and food was good staff were great would highly recommend On checkout wasn't asked about my stay or how anything was couldn't get rid of me fast enough If i need to go back to the city again for business and even as an Accor member and Accor snob I wouldn't stay in this hotel again at half the price

Customer review rating 2.0/5

Melanie Business - Confirmed reviews ALL

Paid $45 for valet parking and first request for my car took 45 mins for it to arrive causing me to be late and then I arranged in the evening for it to be available at 9am and when I arrived at 9:20 it still wasn’t available. This time I had to wait 10 mins and they did remove the charge from my account but it still didn’t make for a satisfactory stay

Dear Melanie Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Our Valet parking is very popular and as the area in front of the Hotel has only a five-minute wait time after which tickets are issued, our team are very cautious in regard to ensuring the car is only there a short time. I am sorry that is has dampened your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Second worst mercure I've visited

Customer review rating 1.0/5

P Business - Confirmed reviews ALL

The rooms are outdated with terrible carpet, lighting, bedding and bathrooms. Staff do not seem to care

Dear Paul Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. WE are currently working on an enhancement of all our facilities and services at the moment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Nice room, no early morning facility access

Customer review rating 3.5/5

Lb Business - Confirmed reviews ALL

The room was a good size, great bed and comfortable. Only item that I wasn't happy with was the access times for the gym. Working to QLD & DST times, the facilities were not open for me to train in the morning which was quite inconvenient.

Dear Luis, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive feedback. I have noted your comments, however, our gym is located on the lower roof level so to ensure there is no noise in the mornings for all our guests we open our gym from 0600 through to 2100 daily. Thank you again for sharing your experience. Sincerely, Brian McHenry General Manager

Good location and friendly staff

Customer review rating 5.0/5

Ali B. Solo - Confirmed reviews ALL

It was a good experience and I enjoyed it

Dear Ali We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

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Other web-users rate our hotel

  • 1,299 reviews 8.8/10 Location
  • 2,152 reviews 4.8/10 Room
  • 1,622 reviews 7.6/10 Service
  • 106 reviews 4.3/10 WiFi
  • 921 reviews 5.3/10 Comfort
  • 848 reviews 4.7/10 Cleanliness
  • 682 reviews 2.9/10 Amenities
  • 559 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.