Mercure Perth

Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 310 reviews

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Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

ALLSAFE approved hotel

Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommoda tion options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  310 reviews

TripAdvisor Rating  4.0/5  2,286 reviews

Disappointing.

Customer review rating 0.5/5

Oliver Z. Families - Confirmed reviews ALL

Just want to say that the Mercure Perth does not live up to the usual standards. On check in the reception staff was coughing so bad she can barely say hello and welcome (no mask also). The whole building is old and run down. Room service trays sitting in hallway from 11am all the way to the next morning. Asked for a faulty hair dryer to be replaced and “we will being it up now” translates to almost 3hrs later. Breakfast the following morning: 9am on a sunday and there is no staff to seat us, dirty tables all around. All the food had ran out so we waited for about 15 mins (no big deal, these things happen) Food was finally out. 10 pieces of bacon swimming in oil and grease. Literally. There was about 2cm of fat/oil/grease. Also enough scrambled eggs for maybe 6 pax. All the above to serve a line of people at peak breakfast hour. Juice had ran out and there were 4 slices of bread left. I am struggling to find a positive during this stay apart from your staff (not the restaurant staff) have a great attitude and are doing the best they can. I have worked in the industry for many years and I understand how busy it gets, as well as having to deal with unexpected challenges that present itself each shift. However on this occasion I believe a good look into how things are being run may be in order. Thank you.

Dear Oliver Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Customer review rating 1.0/5

Kate Families - Confirmed reviews ALL

Booked x2 rooms advertised as interconnecting, but told after booking they werent. Both rooms had no hot water and wasnt able to be fixed so unable to bath or shower.

Dear Kate Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of the hot water and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Convenient location

Customer review rating 3.0/5

David J. Couples - Confirmed reviews ALL

We stayed twice over two weeks, on both occasions we had meal trays from breakfasts still in corridors, I actually complained at desk on first occasion when they stayed overnight so basically 24 hrs without being gathered. Does not set a good image on the service cleaning of your hotel

Dear David Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Severly lacking temporary parking yp allow for getting bahs or a perspn to assist us to get bags so we can move the car more effiicientally.Rooms need attention with crappy shower heads that barely sprinkle and extreme hot and cold variation .no guest water and no mini bar no bar in the foyer to utilise and no restaurant facilities of an evening we stayed 3 nights and our room was serviced first day and towels taken but not replaced so we had to use a handtowel to dry off we had conditioner and bath gel no shampoo.Our overall experience was very lack lustre and service was non existent such a shame as it once upon a time was my home away from home for about 6years .

Dear Rennae Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Street parking is unfortunately not in the control of the Hotel and the limited spaces we do have available are utilised as best as we can. In regards to our bar as business continues to grow we continue to open our services across the Hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Downgraded my room and didn't tell me

Customer review rating 0.5/5

C S. Couples - Confirmed reviews ALL

You downgraded my suite to a standard room and didn't tell me. It was only after I'd checked in and unpacked and checked my booking that I queried it with reception. 'Oh yeah, we overbooked and you've been downgraded' wasn't the response I was looking for. More than a touch deceitful. Where was the sincere apology or even the offer of the price difference refund? Pretty nasty really.

Dear Christopher Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will review your concerns with our team and if there is an issue we will address this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

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Other web-users rate our hotel

  • 312 reviews 8.8/10 Location
  • 527 reviews 4.6/10 Room
  • 402 reviews 7.3/10 Service
  • 21 reviews 2.5/10 WiFi
  • 240 reviews 5.5/10 Comfort
  • 160 reviews 4.9/10 Cleanliness
  • 117 reviews 2.8/10 Amenities
  • 116 reviews 2.7/10 Vibe

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