Mercure Perth 4 stars

Unfortunately I found the service not to Accorplus standard. Have stayed here before has since not met my expectation. Following reasons. Accor loyalty has to queue with everyone else. Insufficient staff at desk. Insufficient staff at breakfast. Breakfast staff not friendly at all. Food just put on table without acknowledgement. Toilet system slightly leaking constantly. Reported on check out. Valet parking staff of one, run off his feet. But with a smile. On the positive side. Bar staff were friendly Food in bar delivered with a smile. Stayed at Mercure as had a good special.

Very good except fir breakfast

quick check-in, clean room, quick check-out

fine however shower could have been better/updated

This is the second stay we have had with you. Each time we have used your Vala Parking, with the limited space outside your Hotel you need more people on checking in we got moved on from Taxi space and had to park in no parking zone. On our fist visit the pool was heated this time it was not although it was a hot day did not have a swim this time. Just taking the chill of the water would have been good. Al other aspects of our stay were good see you next time.

Stay was good room clean. We have stayed here before and it is a good location. My only fault with this stay was very slow check-in with only one person attending to a line of several people.

Great service

central to everything we had to do

Do enjoy staying at Mercure Perth and whilst it was comfortable the bathroom is looking decidedly tired and in need of renovation - “gunk” build up in corners of shower and sink basin showing quite significant fine line cracking in the vitreous enamel

Inadequate bedding made for a cold sleep & very poor room service menu meant had to skip dinner.

Pleasant and helpful staff, comfortable room

The room we were (upgraded) to was shabby and in need of some attention. The tap in the shower fell off in my hand, there were lots of floor mats to stand on but only 3 bath towels for 4 people. The carpet is threadbare in places the sofas were stained as was the carpet. The tumble dryer was loaded with lint and obviously had not been checked for a very long time. The room itself was not cleaned to the usual standard we normally get at the hotel. The dining room for breakfast was at first glance modern and tidy but look a little closer the tables were worn and tired, although some attempt had been made to make them look respectable. The breakfast itself was definitely lower in standard than on previous visits, I do understand that hotels get old but as customers we are expected to pay premium prices, we should therefore receive good quality products and service. I must say that the staff we had interaction with were very helpful and polite as always. We like the hotel in general but this was by far our worst experience with Mercure.

Arrived at hotel 5:30-6:00pm, reception service was slow, apparently 3 staff need to stand around sorting out another customer. Then the room was not ready. Seriously, we booked our room months ago. Restaurant meal service was slow (we needed to get to the U2 concert) and pork belly meal not very nice. Bedroom was fine, however bathroom is very dated and plumbing in the shower is stiff. I have stayed at this hotel many times over many years, this was my worst experience yet, at any hotel for that matter

The air conditioner did not work well or at all to be honest. Did not have a good sleep because the room was so stuffy. The temperature of the hallway outside the room was however nice and cold was almost tempted to leave to door open.

Large and comfortable room, good breakfast and friendly staff.