Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 2,309 reviews

Best price
guarantee
Mercure Perth - Image 1
Mercure Perth - Image 2
Mercure Perth - Image 3
Mercure Perth - Image 4
10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  2,309 reviews

TripAdvisor Rating  3.8/5  2,355 reviews

Customer review rating 4.0/5

Mel M. Families - Confirmed reviews ALL

Nice room and location. Enjoyed breakfast

Dear Mel, Thank you for taking the time to share your feedback following your recent family stay with us. I’m delighted to read that you enjoyed the room, our central location, and breakfast, and that you found your stay to be good value overall. It’s also pleasing to see such positive ratings across our team, cleanliness, and departure experience. We truly appreciate you choosing to stay with us and for recommending Mercure Perth to others. Your feedback is important to us and helps reinforce what we’re doing well. We hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 1.5/5

Trischelle N. M. N. Business - Confirmed reviews ALL

The room we were originally given hadn’t been cleaned properly—there were used tissues behind the bedside table, along with chicken bones and crumbs on the carpet. We were moved to another room, but the air conditioning didn’t work properly despite the 38-degree heat. Overall, it was not a good stay.

Dear Trischelle, Thank you for taking the time to provide detailed feedback regarding your recent stay. I am very sorry to read about your experience and would like to sincerely apologise for the shortcomings you encountered. The condition of the initial room you were allocated is completely unacceptable and falls well short of our cleanliness standards. Equally, I appreciate how uncomfortable and frustrating it must have been to experience ineffective air conditioning during extreme heat, particularly after already having to change rooms. This is certainly not the experience we want any guest to have, especially one travelling for business. Please be assured that your feedback has been escalated to both our Housekeeping and Engineering teams for immediate review and corrective action. We take these matters seriously, as they directly impact guest comfort and confidence in our hotel. I would welcome the opportunity to discuss this with you personally and see how we may restore your confidence in Mercure Perth. You are most welcome to contact me directly on 04… or via email at H1… Thank you again for raising your concerns. I do hope we have the opportunity to regain your trust in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 4.5/5

Bernard C. Solo - Confirmed reviews ALL

Enjoyable stay.

Dear Mr c., Thank you very much for taking the time to share your feedback following your recent stay with us. I’m delighted to read that you enjoyed your stay and that you found the room spacious, comfortable, and spotless. It’s also pleasing to hear that you found our location convenient and the Accor ALL App easy to use for your booking. Thank you for your loyalty as an Accor Gold member and for your kind comments regarding our team and overall experience. I will be sure to share your feedback with the team, who will appreciate the recognition. We hope to have the pleasure of welcoming you back to Mercure Perth again in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 3.5/5

Ho K. H. K. Solo - Confirmed reviews ALL

Room was spacious and clean, Housekeeping always did a good job. But would have liked a better view than the hotel's loading bay

Dear Ms Ho, Thank you for taking the time to share your feedback following your recent stay with us, and for your loyalty as an Accor member. I’m pleased to hear that you found your room spacious and clean, and that our Housekeeping team consistently delivered a good standard of service. Your kind comments will certainly be shared with them. I do appreciate your feedback regarding the room outlook. While our central city location does mean some rooms have more limited views, your comments are well noted, and we will certainly take this into consideration when allocating rooms where possible for future stays. Thank you also for your feedback regarding Wi-Fi speed, which has been shared with the relevant team for review. We value your constructive comments, as they help us focus on areas where we can continue to improve the guest experience. Should you wish to discuss your stay further, please feel free to contact me directly. You can reach me on 04… or via email at H1… We hope to have the opportunity to welcome you back to Mercure Perth again in the future. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 0.5/5

Carmelo L. Solo - Confirmed reviews ALL

I haven’t received my bond back. I called the property your staff member couldn’t find me on your records. Ridiculous! He hung the phone line up. I want my bond refunded

Dear Carmelo, Thank you for bringing this matter to my attention, and please accept my sincere apologies for the frustration and inconvenience you have experienced following your stay. I am particularly concerned to hear about both the delay in the return of your bond and the manner in which your call was handled. This is not the level of service we expect or accept, and I will be following this up internally. I would appreciate the opportunity to look into your bond refund personally and resolve this for you as quickly as possible. Please contact me directly on 04…, or alternatively you may email me at H1… and I will ensure this is addressed as a priority. Thank you for taking the time to raise your concerns. I look forward to speaking with you and restoring your confidence in our hotel. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,242 reviews 8.9/10 Location
  • 2,101 reviews 5/10 Room
  • 1,458 reviews 7.6/10 Service
  • 64 reviews 5.6/10 WiFi
  • 920 reviews 5.6/10 Comfort
  • 802 reviews 4.5/10 Cleanliness
  • 639 reviews 2.8/10 Amenities
  • 545 reviews 2.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.