Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 2,309 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,309 reviews

TripAdvisor Rating  3.8/5  2,355 reviews

“Very low standard for a 4-Star Hotel”

TripAdvisor rating 2.0/5

Elijah W TripAdvisor review

The location and room size were the only satisfactory aspects of my stay. Beyond that, the overall service delivery fell significantly short of expectations. There were no basic amenities provided — no bottled water, toiletries, or even bathroom slippers. What was more disappointing was that our used towels from the previous night were simply refolded and placed back in the bathroom instead of being replaced. There was also no on-site parking, which meant incurring additional costs at Wilson Parking over a two-night stay. While this was my first time staying in a hotel in Perth, the experience was far below what I’d consider acceptable, and I would not recommend this property based on my stay.

Dear Elijah, Thank you for taking the time to share your feedback following your recent stay. I’m very sorry to read that your experience did not meet expectations, and I appreciate you bringing these concerns to our attention. While I’m pleased that our location and room size were positives, I regret that other aspects of your stay fell short — particularly around room servicing and the amenities provided. This is not the experience we aim to deliver, and your comments have been shared with the relevant department leaders for review and follow-up. With regard to parking, we acknowledge the inconvenience this can cause and continue to look at ways to better communicate nearby parking options for our guests. I would welcome the opportunity to discuss your stay personally and better understand the details of your experience. Please feel free to contact me directly on 0433 280 888 or via email at H1754-GM@accor.com . Thank you again for your feedback, and I regret that we did not leave you with a more positive impression of Perth hospitality. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 0.5/5

Alexander W. Business - Confirmed reviews ALL

On my arrival, there were three separate notices on services/features being either unavailable or requiring service during my stay, specifically the phone, water and power. I cannot imagine that with the property's footprint that it was at all possible for any guests to be affected by this maintenance/outages or that it could have otherwise been scheduled around the hotel's occupancy. Had this been disclosed at any time when making a booking, I simply would not have stayed at the property, and I am incredibly disappointed with this experience.

Dear Alexander, Thank you for taking the time to provide such detailed feedback following your recent stay, and I’m very sorry to read about your experience. I fully understand your frustration regarding the notices relating to service interruptions and maintenance activity during your stay. I appreciate your comments around the lack of advance disclosure and how this impacted your decision to stay with us — this is valid feedback and something we take seriously. Clear communication and minimising disruption to our guests, particularly business travellers, is essential, and I regret that we fell short on this occasion. While some maintenance activities are unavoidable in an ageing asset, your expectation that these should be better planned, communicated, or alternatives offered is entirely reasonable. Your feedback has been noted and will be reviewed with the relevant teams to improve how we manage and communicate such situations going forward. I would welcome the opportunity to speak with you directly to better understand the circumstances of your stay and discuss this further. Please feel free to contact me on 04… or via email at H1… Thank you again for taking the time to share your experience. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 5.0/5

Marie C. Families - Confirmed reviews ALL

Stayed 1 night.Great central location. Comfortable large reception area. Reception staff very helpful and friendly. Bedroom large, very clean and tastefully decorated. 2 comfortable double beds. Good large TV, good free WiFi, fridge and desk and chairs. Plenty of space for 2 adults 2 children. Bathroom very clean with toiletries. Breakfast buffet very good selection cold meat, cheeses, pastries, toast, fresh fruit,hot bacon, sausage, eggs,veg, and juices coffee. Would highly recommend and definitely would stay again. Great central location.

Dear Marie, Thank you very much for taking the time to share such a wonderful review and for awarding us a perfect 10/10. I’m delighted to hear that you enjoyed our central location, found the hotel great value, and that your stay was comfortable and welcoming for your family. Your kind comments about the reception team, the cleanliness and size of the room, the in-room amenities, and the breakfast buffet are truly appreciated and will be shared with the team. It’s especially pleasing to know that you would highly recommend the hotel and would happily stay with us again. As an ALL Classic member, we also appreciate your loyalty and are pleased you felt well recognised during your stay. Thank you once again for choosing Mercure Perth. We very much look forward to welcoming you back on your next visit. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 0.5/5

Sharni K. Families - Confirmed reviews ALL

My son burnt his fingers on a exposed lamp light the room was full of hazards

Dear Sharni, Thank you for taking the time to share your feedback. I am very sorry to read about the distressing experience you and your family had during your stay. I understand how upsetting this situation would have been, particularly where a child was involved. Please be assured that matters relating to guest safety are taken very seriously, and the concerns you have raised have been noted and are being reviewed internally. I would also like to note that I did attempt to reach out to you directly following the incident, as I was keen to check on your son’s wellbeing and better understand the circumstances from your perspective. Thank you for bringing this to our attention. Feedback of this nature is important in allowing us to assess our facilities and processes appropriately. Should you wish to discuss this further, I remain available. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 2.5/5

Una D. Business - Confirmed reviews ALL

I don't plan to stay again. The decor was dated and the pool was a long journey up to the 13th floor. The reception and front bar were underwhelming.I was told at reception I was getting an upgraded room but it didn't feel like it!

Dear Una, Thank you for taking the time to share your detailed feedback following your recent stay with us. I’m very sorry to hear about the number of issues you experienced, particularly in relation to room comfort, communication around the air-conditioning controls, and the standard of the bedding provided. I understand how frustrating it would have been to have to leave your room to seek assistance, and I regret that the replacement doona covers did not meet acceptable standards. This is certainly not the experience we aim to deliver, and I appreciate you bringing these matters to our attention. I also acknowledge your comments regarding the dated décor, the location of the pool, and your disappointment with what was described as an upgraded room. Your feedback is valuable and will be reviewed with the relevant teams to ensure clearer communication and improved standards going forward. I would welcome the opportunity to discuss your experience personally and better understand what occurred. Please feel free to contact me directly on 04… or via email at H1… Thank you again for your feedback. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

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Other web-users rate our hotel

  • 1,249 reviews 8.9/10 Location
  • 2,104 reviews 5/10 Room
  • 1,466 reviews 7.7/10 Service
  • 63 reviews 5.3/10 WiFi
  • 922 reviews 5.7/10 Comfort
  • 804 reviews 4.5/10 Cleanliness
  • 634 reviews 2.9/10 Amenities
  • 541 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.