Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 2,283 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

  • 4-star hotel accommodation in Perth near the RAC Arena

  • Spacious hotel rooms with views of Perth's CBD

  • Heated rooftop pool and well-equipped gym

  • 6 function rooms hosting up to 350 guests

  • 10-minute walk to Elizabeth Quay shopping and dining

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,283 reviews

Customer review rating 0.5/5

Hazel R. Couples - Confirmed reviews ALL

Booked an upgraded Superior room for 2 nights after a cruise finishing in Freemantle. On arrival (early) no rooms yet available & then when we went back to check if our room was ready we were told that unfortunately there was only a standard room with 2 double beds available. The only thing acceptable was that at least the beds were comfortable. Dinghy fusty smelling room that looked like it hadn't been refurbed since the last century - bathroom horrendous !

Dear Hazel, Firstly, please accept my sincere apologies for your experience. Reading your feedback, I completely understand your frustration and disappointment — particularly as an ALL Gold member who had booked a Superior room following your cruise. Being advised that your booked room type was unavailable, then feeling that the explanation at check-in and check-out was inconsistent, is simply not acceptable. Most concerning is that you felt your comments were questioned at departure. That is never the experience we want any guest — especially a loyal member — to have. I am also very sorry to read your comments regarding the condition and odour of the room. Regardless of renovation status, every room should feel fresh, well-presented and comfortable. I will be personally reviewing your booking, room allocation and the interactions you experienced so we can understand exactly what occurred and ensure this does not happen again. Your feedback regarding loyalty recognition is also noted — members should feel valued, not disadvantaged. Thank you for taking the time to share your experience. While I understand your dissatisfaction, I do genuinely appreciate the opportunity to investigate this further internally. Kind regards, Liam Pratt General Manager Mercure Perth

Customer review rating 4.0/5

Denise J. T. Couples - Confirmed reviews ALL

I found the room comfortable and clean. The staff were helpful. Breakfast had a good selection of food.

Thank you for taking the time to share your feedback. I’m pleased to hear you found your room comfortable and clean, and that our team were helpful throughout your stay. It’s also great to know you enjoyed the breakfast selection. We appreciate your overall rating of 80/100 and your recommendation. Your feedback helps us continue refining the experience we provide, and we’re grateful for your comments. We hope to have the pleasure of welcoming you back to Mercure Perth again in the future. Kind regards, Liam

Customer review rating 3.0/5

Rienholt R. Business - Confirmed reviews ALL

Stayed for two nights. Pricing doesn’t match the level of room and the hotel Is quite dated.

Thank you for taking the time to share your feedback following your recent two-night business stay. I’m sorry to hear you felt the pricing did not align with the condition of the room and that the hotel appeared dated. We understand how important value for money is, particularly for our corporate guests, and your comments regarding presentation and the need for updates are noted. I also appreciate your feedback on breakfast variety and WiFi access. We are continually reviewing our offering and infrastructure to ensure it meets guest expectations. Thank you again for your honest comments. We value the opportunity to improve and hope to welcome you back for a stronger experience in the future. Kind regards, Liam

Customer review rating 2.0/5

David N. Business - Confirmed reviews ALL

Old and tired rooms.

Thank you for taking the time to share your feedback following your recent business stay. I’m very sorry to read that your experience fell well short of expectations. Your comments regarding the condition of the rooms, cleanliness, breakfast offering and overall presentation are clearly disappointing, and I completely understand your frustration. I am also concerned to hear there was no team member available at Reception on arrival and that you experienced repeated WiFi failures. Both service availability and reliable connectivity are fundamental expectations, particularly for business travellers, and we did not deliver on this occasion. Please be assured your feedback has been shared with the relevant department heads for review and action. While I appreciate you bringing these matters to our attention, I regret that your stay did not reflect the standard we aim to provide. Kind regards, Liam

Customer review rating 3.5/5

Andrew D. Solo - Confirmed reviews ALL

The hotel is in an excellent location, but it is showing its age. During my stay, I found my key card wouldn't let me in, a staff member needed to reset the door lock. The door between rooms in my suite locked unexpectedly. The room was otherwise fine if a little deteriorated. Would stay again but with awareness that the building is a bit old.

hank you for your detailed feedback and for your loyalty as an ALL Platinum member — we truly value your continued support. I’m pleased to hear you found our team helpful and enjoyed our central location and breakfast offering. However, I sincerely apologise for the issues you experienced with the door locks. Having your key card fail and the interconnecting door lock unexpectedly is frustrating and inconvenient, and I appreciate you bringing this to our attention. This has been shared with our Engineering team to ensure these systems are reviewed and functioning reliably. We acknowledge your comments regarding the building’s age and presentation. While this does not excuse maintenance concerns, please be assured we are continuing to invest in improvements to enhance the overall guest experience. Thank you again for your honest feedback. We appreciate that you would consider staying again, and we look forward to providing you with a smoother experience next time. Kind regards, Liam

Other web-users rate our hotel

  • 1,198 reviews 8.9/10 Location
  • 2,046 reviews 5.1/10 Room
  • 1,404 reviews 7.7/10 Service
  • 55 reviews 6.9/10 WiFi
  • 797 reviews 4.7/10 Cleanliness
  • 591 reviews 2.9/10 Amenities
  • 536 reviews 2.8/10 Vibe
  • 454 reviews 6.7/10 Breakfast

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