Mercure Perth

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Mercure Perth 4 stars

Customer review rating (ALL Rating) 4.0/5 56 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

  • By plane

    PERTH At 13km / 8.08 miles - Shuttle paying

  • By train

    EAST PERTH TERMINAL At 0.4km / 0.25 miles

  • By train

    PERTH CITY At 0.4km / 0.25 miles

GPS:-31.95676, 115.863106

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommoda tion options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

Our guest reviews

Our guest reviews for
Mercure Perth

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  56 reviews

TripAdvisor Rating  4.0/5  2,265 reviews

a great friendly experience

Customer review rating 4.5/5

Allan Solo - Confirmed reviews ALL

staff were friendly and went out of their way to help, especially when a parcel posted to me didn't arrive one of your staff kindly sent it on to my home.

Dear Allan We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I believe our team is one of our greatest assets and I am glad they looked after you and ensured your parcel got to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Good location

Customer review rating 3.5/5

Neval P. Families - Confirmed reviews ALL

My son and I stayed for 3 nights 4 days and I can say the location was great! The buffet breakfast was also lovely. I must say the beds were super comfortable however can’t say the same about the pillows. The cleanliness was 4 out of 10 which was a bit disappointing. They had issues with the air-con and they were awaiting maintenance to repair it as it was constantly on “freezing cold”’ Overall stay was 7/10.

Dear Neval We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that the air conditioning issue and servicing of rooms dampened your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Good Location for work stay

Customer review rating 4.0/5

Cristie R. Business - Confirmed reviews ALL

Great location

Dear Cristie We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I agree that our location is one of our features as we are literally within walking distance of everything in the city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Quiet and comfortable

Customer review rating 4.0/5

An Solo - Confirmed reviews ALL

Needing a respite between leaving home for a few months and going to the airport - a now unfamiliar experience. It was perfect

Dear Anthea We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I hope your travels are safe and enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Nice staff, poor amenities

Customer review rating 3.0/5

Sean Business - Confirmed reviews ALL

Stayed here whilst in Perth for a work function. Friendly staff, good sized room and a seriously comfortable bed. Unfortunately I was unable to take advantage of the breakfast option that had been booked as the kitchen didn’t open until 7am and I was long gone by then, same with using the gym. The shower was the worst I have have ever experienced, I understand low water pressure but you use a shower head to compensate.

Dear Sean Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have reviewed your comments with our maintenance team and we are rectifying the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Bad Stay

Customer review rating 1.0/5

Sahil Business - Confirmed reviews ALL

The rooms were not in a good condition. The shower was dirty. Even the breakfast was basic

Dear Sahil Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Needs a facelift

Customer review rating 2.5/5

Michael Couples - Confirmed reviews ALL

Ok, but quite outdated and needs renovating to modernise

Dear Michael Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

central location

Customer review rating 3.0/5

Robert-jan Business - Confirmed reviews ALL

The hotel is situated at a perfect location however there are some issues with the hotel itself. I had two bookings which resulted that I stayed from Sunday until Friday. My room was not cleaned not a single time although I was told that only the first day it would not be cleaned because of staff shortages. The toilet is not fixated to the floor so you need to be careful using the toilet. The escape plan is outdated for a long time. The software of the second elevator is faulty as it can go through floor 14 and I found more issues.

Dear Robert Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have listed and to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Beautiful upgrade.

Customer review rating 5.0/5

Leanne M. Solo - Confirmed reviews ALL

Amazing meal, best Gnocchi I've ever had and a beautiful upgrade was so appreciated thank you . Loved the wine ( didn't want to ask but as a Diamond member, I did ) But anyway, the best things, like the upgrade overruled this. Breakfast was delicious . Thank you for a lovely stay

Dear Leanne We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Needs a refresh

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Well located hotel but needs a refresh. Bathroom was tired and toilet cistern tab constantly, lobby bar never open, decisive pot plants on roof terrace clearly died a while back and nobody's bothered to remove or replace. Good value and decent gym but don't expect it to be fresh and new.

Dear Daniel Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted your concerns and will review these with our team to ensure we rectify them as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Well located

Customer review rating 5.0/5

Yvonne Couples - Confirmed reviews ALL

I think it was all very nice, the hotel room nice and serviced when you needed it. Location is fabulous.

Dear Yvonne L., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Comfortable stay

Customer review rating 5.0/5

Justin Business - Confirmed reviews ALL

Comfortable rom and Friendly staff.

Dear Justin We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Dirty Hotel and weak WIFI

Customer review rating 2.0/5

Arts Business - Confirmed reviews ALL

came for business meetings. No hotel cleaning for 7 days unless keeping reminding them 4 times. Carpet in corridor was dirty.

Dear Choon Y., Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Well located

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very comfortable

Dear Kate We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Pretty good value for money

Customer review rating 4.0/5

Roland Couples - Confirmed reviews ALL

The suit is large and comfortable. However, a kitchenette would be a good idea.

Dear Roland L., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted your comments in regards to having a kitchen and will add this to our next review of our suites. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Pleasant,courteous, appreciated the valet service

Customer review rating 4.5/5

Craig H. Business - Confirmed reviews ALL

Great location to shopping precinct, comfortable rooms

Dear Craig H., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

We'll located

Customer review rating 3.5/5

Deborah Families - Confirmed reviews ALL

Friendly polite helpful efficient staff - 10/10

Dear Deborah L., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

Well located and helpful staff but old and basic

Customer review rating 4.0/5

Esthera. Families - Confirmed reviews ALL

Very smooth booking and easy to find hotel. However, the hotel does not deserve its 4 stars. The rooms are very basic, carpet is stained and/or worn out patches, bathrooms grout with black mould and beds are a little too old as you sink in when in the middle. Also, young people who are not customers with alcohol can freely enter the premises and take the stairs to go and drink in between floors...

Dear Alixe A., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted your comments in regards to looking tired as we continually review how best to maintain and enhance our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

VERY DISAPPOINTING

Customer review rating 1.0/5

Robert W. Business - Confirmed reviews ALL

Poor quality, the rooms, the experience, the service and meals were all of a very poor standard Both meals at the Cucina were poor quality and not able to be finished Room service tray with food contents left outside room for 2 days before being collected, room freshen up requested as per the instructions on check in due to low staff and even when requested not completed.

Dear Robert W., Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

Great stay

Customer review rating 5.0/5

Sarah T. Couples - Confirmed reviews ALL

Comfortable and room clean - breakfast was lovely too

Dear Sarah T., We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brian McHenry General Manager

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