Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 2,293 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  2,293 reviews

TripAdvisor Rating  3.8/5  2,355 reviews

Customer review rating 3.5/5

Emma H. Couples - Confirmed reviews ALL

Room a bit tired, toilet kept running. Also lift broke down in the evening for a while

Dear Emma, Thank you for taking the time to complete our survey and for choosing Mercure Perth. I appreciate your balanced feedback and I’m pleased to see our team looked after you well during your stay. Please accept my apologies for the frustrations you experienced, particularly the toilet that continued running and the lift outage in the evening. These are not the standards we aim to deliver, and I have asked our maintenance team to review the room issue and to ensure the lift reliability concerns are followed up with our contractor. I also note your comments regarding breakfast and the limited gluten-free options as a coeliac. Thank you for raising this — it’s important feedback, and I will share it with our kitchen team so we can strengthen the variety and clarity of options available. If you would like to discuss your stay further, you are very welcome to contact me directly. Kind regards, Tony Pallotta Relief General Manager Mercure Perth T +61 (0) 8 … M +6… 036 E: H1…

Customer review rating 4.5/5

Heather B. Couples - Confirmed reviews ALL

Well located with a cheap guest laundry on site. Our only issue was lack of drop off facilities outside the hotel when arriving by car. Only a couple of 5 minute parking spots which were always full. Otherwise a great stay.

Dear Heather, Thank you for taking the time to share your feedback and for rating your stay 9/10. I’m delighted you enjoyed our central location and found the on-site guest laundry convenient and good value. I also appreciate your comments regarding the limited drop-off space outside the hotel. With only a small number of short-stay bays available, they can unfortunately be at capacity at peak arrival times. Your feedback is noted and has been shared with the team as we continue looking at how we can better support arrivals by car and improve the overall first impression at check-in. Thank you again for choosing Mercure Perth, and we hope to welcome you back next time you’re in Perth. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 4.5/5

Thomas B. Families - Confirmed reviews ALL

4 nights no problems

Dear Thomas, Thank you for your review and for rating your stay with us 9/10. I’m pleased to hear you and your family stayed four nights with no problems, and that you were happy with the accommodation, breakfast, WiFi, and overall cleanliness. We also appreciate your recommendation. Thank you again for choosing Mercure Perth — we hope to welcome you back again soon. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 4.5/5

Suzelle B. Couples - Confirmed reviews ALL

Great customer service from Daniel and all the team at Mercure Perth would definitely book again

Dear Suzelle, Thank you very much for your wonderful review and for rating your stay 9/10. I’m delighted to hear you enjoyed our Perth location and that you received great customer service from Daniel and the wider Mercure Perth team. Thank you also for taking the time to recognise Daniel by name — I will ensure your comments are shared with him and the team as well-deserved recognition. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Tony Pallotta Relief General Manager Mercure Perth

Customer review rating 0.5/5

Jennifer C. Solo - Confirmed reviews ALL

Room still not ready at 2-15 , was given an “upgrade” to a suite , a door that was very difficult to open , a room that was very old , a spa that was out of order , an outdoor area dirty. This hotel is definitely not worth staying in.

Dear Jennifer, Thank you for taking the time to provide your feedback. I am genuinely sorry to read of your experience and for the impression you were left with, particularly as an ALL Gold member. To have your room not ready at 2:15pm, followed by an “upgrade” that did not meet expectations, is disappointing. I also regret the issues you encountered with the difficult door, the spa being out of order, and the cleanliness of the outdoor area. Most concerning is your comment that our team were unfriendly — this is not the standard of service we expect to deliver and I apologise unreservedly. Your comments have been shared with both our Front Office and Housekeeping leaders for immediate follow-up. We will be reviewing the circumstances around your arrival, the room allocation and condition, and the service interactions you described to ensure we address the underlying issues and reinforce the training and accountability required. Thank you again for your candid feedback. I regret that we did not provide the stay you expected, and we will use your comments to drive improvement. Kind regards, Tony Pallotta Relief General Manager Mercure Perth

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Other web-users rate our hotel

  • 1,242 reviews 8.9/10 Location
  • 2,101 reviews 5/10 Room
  • 1,458 reviews 7.6/10 Service
  • 64 reviews 5.6/10 WiFi
  • 920 reviews 5.6/10 Comfort
  • 802 reviews 4.5/10 Cleanliness
  • 639 reviews 2.8/10 Amenities
  • 545 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.