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Mercure Perth 4 stars

Customer review rating 4.2/5 11,957 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Perth
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+ 25 Services
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Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PERTHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Perth

10 Irwin Street
6000
perth
australia

Tel: +61893267000

Fax: (+61)8/92213344

Check-in from 14h00

Check out up to 11h00

  • By plane

    PERTH At 13km / 8.08 miles - Shuttle paying

  • By train

    EAST PERTH TERMINAL At 0.4km / 0.25 miles

  • By train

    PERTH CITY At 0.4km / 0.25 miles

GPS :-31.95676, 115.863106

Our accommodation(s)

Combining warm décor with contemporary sophistication, guest rooms at Mercure Perth are a joy to retire to at the end of a long day. Guests searching for Perth hotels can find a wide range of configurations available, with Privilege and Superior accommoda tion options on offer. Each guest room features a range of convenient facilities, which include a work desk, a TV with cable channels, Wi-Fi and cable internet access, air conditioning, opening windows, a minibar, and coffee and tea making facilities.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Double Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BECCARIA RESTAURANT

Type of cuisine: International

Offering an intimate, beautifully lit ambiance, Beccaria Restaurant is the perfect place to linger over a glass of wine with someone special or get togethers with friends and family. An extensive buffet breakfast is also available.

Menu (PDF)

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUCINA ON HAY

Type of cuisine: Italian

Cucina on Hay provides authentic Italian shared experiences in Perth city's east end. Gather with friends and family and taste your way around the Italian countryside with outstanding West Australian produce.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BECCARIA BAR

Non contractual photo

Sophisticated contemporary style. Relax in comfortable surrounding whilst contemplating which cocktail to try next.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 444 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Perth

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,957 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,233 reviews

Isolation

Customer review rating 4.2/5

Anonymous Solo - 31/07/2020 Confirmed reviews ALL

If there was a place to isolate, I don’t know where. With little option but stay indoors for a fortnight, the stay was made pleasant by the staff. The choices of food were good and always happy to help.

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager
Customer review rating 4.2/5

Anonymous Families - 28/07/2020 Confirmed reviews ALL

Quarantine for 14 days

Dear Kaya, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya General Manager

Wonderful service and support during unprecedented times!

Customer review rating 4.2/5

Rae M. Families - 28/07/2020 Confirmed reviews ALL

The staff checked in and were most supportive, friendly and comforting during these strange and unprecedented times. Food and overall service was well planned, delivered and catered for all. Thank you so very much, M. Family

Dear Claudia, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Comfortable and pleasant quarantine stay!

Customer review rating 4.2/5

Ashleigh B. Solo - 23/07/2020 Confirmed reviews ALL

I was placed at the Mercure Perth during mandatory quarantine after returning to Australia from the United Kingdom. I was constantly impressed with the Mercure during the 2 week stay with them, from the ease of arrival and check in process to leaving after the quarantine period had completed. All staff were incredibly kind and accommodating. I would like to extend particular gratitude towards the various staff on reception and in sales who were happy to help and called for food preferences. I'd specifically like to thank Paul who helped me organise a new phone SIM card and extend thanks to Sandy who helped organise accommodation for me at the Ibis Perth once quarantine period had completed. I was also incredibly impressed with the selection and quality of the food brought to the rooms. This was something I was quite worried about as I had seen reports of other hotels around Australia and was concerned about nutrition and quantity of the food, but thankfully I was very pleasantly surprised. The Mercure have quite clearly hired some amazing chefs and support staff members. Thank you for making my 2 weeks fly by and I look forward to staying with the Mercure and other Accor properties in the future.

Dear Ashleigh, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Stay interrupted

Customer review rating 4.2/5

Ralph Couples - 11/07/2020 Confirmed reviews ALL

Always treated very well here, especially at checkin.

Dear Ralph, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am very sorry for the room move to another tower due to unforeseen circunstances and we are very grateful for your co-operation with this. I am also very glad to know that you found our team to be friendly and helpful. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya General Manager

Great stay

Customer review rating 4.2/5

Anonymous Solo - 08/07/2020 Confirmed reviews ALL

Always stay here

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Good stay

Customer review rating 4.2/5

Greta Couples - 05/07/2020 Confirmed reviews ALL

Had a wonderful overnight stay at the Mercure for our wedding anniversary.

Dear Greta, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Good stay

Customer review rating 4.2/5

Rah Families - 05/07/2020 Confirmed reviews ALL

Clean room, friendly staff, good location

Dear Rahia, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Disappointed with our stay

Customer review rating 4.2/5

Matt Couples - 30/06/2020 Confirmed reviews ALL

My wife and I were disappointed with our stay. Our car was left in a no parking zone by the valet for 10 minutes when we were the only customer checking in. When we arrived for check in there was no one at the counter, on checkout we waited for 15 minutes and missed an appointment due to having to wait for reception. Overall dissatisfied with our stay and will not be retiring.

Dear Matt, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem especially with our front office team and prevent future occurrence.With regards to the No parking zone, we do have a temporary 20 mins exception from the city council as a result of the road works in front of the hotel. Matt, once again , please accept my sincere apologies for the inconveniences caused to you. Sincerely, Amay Acharya General Manager

Well located

Customer review rating 4.2/5

Rose Families - 28/06/2020 Confirmed reviews ALL

Comfortable and convenient

Well located

Customer review rating 4.2/5

Lauried Couples - 28/06/2020 Confirmed reviews ALL

Very quiet due to COVID. Rooms are tired and breakfast average

Great Stay excellent customer service

Customer review rating 4.2/5

Chantal M. Couples - 28/06/2020 Confirmed reviews ALL

We stayed to celebrate our anniversary the staff made a big effort to make our stay special. Cake wine balloons and a card it really was above and beyond. It was 10 years and a special because we actually had our wedding at the Mecure all those years ago.

Home away from - it is good to be back!

Customer review rating 4.2/5

Derek A. M. B. Couples - 23/06/2020 Confirmed reviews ALL

Great service, complimentary upgrade, wonderful location. Feels like home.

Good Location & the team at the desk are great,friendly & remember your name

Customer review rating 4.2/5

Anonymous Families - 22/06/2020 Confirmed reviews ALL

Just a wait (40 - 45) minutes in the cafe for simple Evening meal. We were the only ones in there Wednesday evening at the time

Very very dissatisfied,false advertising, misleading pictures and reviews.

Customer review rating 4.2/5

Josephine C. Couples - 20/06/2020 Confirmed reviews ALL

Very very unhappy with our stay at the mecure hotel..was not what we had seen on the website..pictures and all must of been Photoshop. Rooms were tiny and dirty..reception lady was quite discouraging and made us feel uncomfortable,after telling is if we paid with another card person must be present..this was not stated in any of the communication that was emailed to us..we had to pay a deposit either way if using card or cash, and was told we were to get it back at the end of checkout..still have not received our money back..room was dirty, air con/heating system was filthy and room was cold..did not want to use in case we got sick from the crap in that..we were told free bathrobe and slippers on the ad along with a tub in our room, nothing of that was at all offered. Heated pool on the roof top was not in use, this is another reason why we booked at this hotel..the hallways to the rooms looks like a scene from a horror movie..dull and cold. Room looked like am entrance to a caravan..we had seen we were to get a view for our room, nothing of such except a brick wall looking on to the backs of other apartments..this was a gift for my partner but we both had a poor experience right from the start and did not want to stay any longer..we have wasted our money here and hope you have the generosity to give us a refund due our money is and has been hard to come by and paying for a room that was not what we had paid for and very falsely advertised was very very unfair for the both of us.

Dear Josephine, Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amay Acharya General Manager

Always Great Service

TripAdvisor rating 4.0/5

dhuda 20/06/2020 TripAdvisor review

Always Great Service, the crew at the Perth Mercure are doing a very good job when you consider the impact of COVID-19. The crew are well drilled, always at the ready to help and very good at their roles. I am always impressed by their high level of customer service and their willingness to make you feel at home.

Comfortable stay

Customer review rating 4.2/5

Anonymous Couples - 17/06/2020 Confirmed reviews ALL

Each stay at the Mercure is really good the food the beds the rooms in general. I think the only problem we had was that our room only got done every second day and they didn’t replace the towels but that was soon fixed after asking at the reception . Qudos to the two ladiesWearing green shirts that were checking the rooms they went out of their way to find comfortable soft pillows for us thanks girls you’re awesome.

Dear Minda, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Great Stay as always

Customer review rating 4.2/5

Sue C. Business - 16/06/2020 Confirmed reviews ALL

the hotel was very quiet after the recent lock down however that did not mean that the service was any less than excellent. The rooms were exceptionally clean and food was too the highest standard. Great stay as always. Can highly recommend this hotel for its services, location and excellent staff.

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

Very good

Customer review rating 4.2/5

Barry Families - 16/06/2020 Confirmed reviews ALL

The staff were very helpful and the room was clean. We were also given a complementary upgrade. The hotel offers valet parking and, during our stay, one of the attendants had the unfortunate experience of backing our car into a pillar in the car park causing only minor damage. They immediately contacted me and offered to pay for the damage as well as giving us free parking for our stay.

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also very gratefull for your understanding with the parking incident that casued damage to your car. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager
Customer review rating 4.2/5

Andrew B. Couples - 13/06/2020 Confirmed reviews ALL

Great to see the benifits happening re Accor membership and the staff are happy to help out where possible

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also very sorry for the delay in bring your car to reception. I assure that we have taken the necessary steps to ensure that such delays do not happen again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amay Acharya General Manager

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