Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 2,303 reviews

Best price
guarantee
Mercure Perth - Image 1
Mercure Perth - Image 2
Mercure Perth - Image 3
Mercure Perth - Image 4
10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,303 reviews

TripAdvisor Rating  3.8/5  2,352 reviews

Customer review rating 5.0/5

Jackson M. Business - Confirmed reviews ALL

Absolutely perfect, Crystal at the front desk was fantastic in welcoming me back to the Mercure.

Dear Jackson, Thank you very much for your recent stay with us and for taking the time to share such outstanding feedback. It’s fantastic to see perfect scores across every part of your experience. As a valued ALL Platinum member and Accor Vacation Club guest, your recognition means a great deal to us. I’m especially pleased to hear that Crystal made such a positive impact on your arrival and welcomed you back so warmly. She is a tremendous asset to our Front Office team, and I will ensure your comments are shared with her and acknowledged accordingly. It’s also wonderful to know that your room upgrade and welcome amenity exceeded expectations and that you felt genuinely recognised throughout your stay — exactly the experience we aim to deliver for our top-tier loyalty members. We truly appreciate your loyalty to both Accor and Mercure Perth. It was our pleasure to look after you, and we look forward to welcoming you back again soon. Warm regards, TONY PALLOTTA Relief General Manager Mercure Perth

Customer review rating 4.0/5

Babak M. Business - Confirmed reviews ALL

Greatly located, good team and service. Cleaning and housekeeping was great. My room was tidy everyday

Dear Babak, Thank you for staying with us and for taking the time to share such a detailed review of your experience. I’m very pleased to hear your positive comments regarding our location, service, and housekeeping team. It’s wonderful to know your room was consistently clean and tidy, and I will be sure to recognise our team—especially Crystal—for the great service you mentioned. I do, however, sincerely apologise for the inconveniences you experienced. Being unable to reach Reception from your room and needing to walk down is certainly not acceptable, and we are currently reviewing our phone system to prevent this from occurring again. I am also disappointed to learn that, during checkout, the option offered for you to change was not appropriate. I will address this directly with the team to ensure a more professional and guest-focused approach going forward. Your comments on the WiFi speed and our sustainability practices have also been noted. Both areas form part of ongoing improvements, and your feedback helps prioritise where we need to focus. Please do not hesitate to reach out if you wish to discuss your stay with me, I can be contacted on 04…. Thank you again for sharing your experience with us and for your loyalty as an ALL Classic member and Accor Vacation Club member. We hope to welcome you back for a smoother and even more enjoyable stay. Warm regards, TONY PALLOTTA Relief General Manager Mercure Perth

Customer review rating 3.5/5

Paul A. Friends - Confirmed reviews ALL

Spacious and clean room with comfy bed. Cleaning service every day.

Dear Paul, Thank you for taking the time to share your feedback following your recent stay with us at the Mercure Perth. I’m pleased to hear that you found your room spacious, clean, and comfortable, and that our daily housekeeping service and fresh towels added positively to your stay. Your comments regarding our team, breakfast offering, and overall experience are appreciated. A score of 70/100 tells me that while we achieved the fundamentals, there is still room for us to elevate the guest experience. We are reviewing our breakfast presentation and service standards as part of our continuous improvement efforts, and your feedback supports this focus. I’m also glad to see your check-in, check-out, and WiFi all rated highly. These aspects of your stay will be shared with the team as positive reinforcement. Paul, thank you again for your thoughtful review and for recommending us with a score of 7/10. We hope to welcome you back on your next visit to Perth, and we look forward to providing an even better experience. Warm regards, TONY PALLOTTA Relief General Manager MERCURE PERTH 10 Irwin Street, Perth WA 6000 T +61 (0) 8 … mercure.com | all.accor.com

Customer review rating 4.0/5

Claudia V. M. Couples - Confirmed reviews ALL

overall good

Dear Claudia, Thank you for choosing to stay with us at the Mercure Perth and for sharing your feedback. I’m delighted to hear that you enjoyed our central location and that your overall experience was a positive one. It’s wonderful to see your strong ratings across arrival, accommodation, WiFi, team service, and check-out. As a valued ALL – Accor Live Limitless Gold Member, your loyalty means a great deal to us, and I’m pleased our team made you feel welcome and supported throughout your stay. I do appreciate you noting that the room cleanliness felt limited to towel changes. This is helpful feedback, and I have shared your comments with our Housekeeping leadership to ensure we improve the detail and consistency of our servicing moving forward. Claudia, thank you again for your thoughtful comments and for recommending both our hotel and the Accor loyalty programme. We hope to have the pleasure of welcoming you back on your next visit to Perth. Warm regards, TONY PALLOTTA Relief General Manager MERCURE PERTH 10 Irwin Street, Perth WA 6000 T +61 (0) 8 … mercure.com | all.accor.com

Customer review rating 2.0/5

Elizabeth Y. Families - Confirmed reviews ALL

Booked as part of a Balmy Army package

Dear Elizabeth, Thank you sincerely for taking the time to share your feedback following your recent stay with us, and for being a valued ALL – Accor Live Limitless Gold Member. While I’m pleased to see your positive comments regarding our team, arrival experience, WiFi and check-out, I am genuinely sorry that the condition of your room and the inconsistencies in housekeeping did not meet expectations. Your comments regarding the Prestige Room, including the tired furnishings, crumbling wall by the shower, absence of robes and slippers, and the unpredictable housekeeping service, are concerning and certainly fall short of the standards we aim to deliver. I appreciate you highlighting these points in detail, and I have already shared this feedback with both our Housekeeping and Maintenance leaders for immediate follow-up. We are currently reviewing a number of property improvements, and your observations reinforce the importance of accelerating this work to ensure our rooms better reflect the experience our guests—especially our loyalty members—deserve. Thank you also for mentioning the missed items during servicing and the lack of replacement towels and glassware. This is not reflective of our expectations, and corrective coaching will be carried out with the team to prevent recurrence. Elizabeth, I hope you will consider giving us another opportunity to restore your confidence in our hotel the next time your travels bring you back to Perth. If you would like to discuss your experience in more detail, you are very welcome to contact me directly on +6… or by email at H1… so I can personally follow through. Warm regards, TONY PALLOTTA Relief General Manager MERCURE PERTH 10 Irwin Street Perth 6000, Australia T +61 (0) 8 … M +6… E: H1…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,258 reviews 8.9/10 Location
  • 2,113 reviews 5/10 Room
  • 1,476 reviews 7.7/10 Service
  • 63 reviews 5.5/10 WiFi
  • 918 reviews 5.7/10 Comfort
  • 812 reviews 4.4/10 Cleanliness
  • 646 reviews 2.9/10 Amenities
  • 543 reviews 2.8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.