Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 2,267 reviews

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Description

Hotel extras

  • 4-star hotel accommodation in Perth near the RAC Arena

  • Spacious hotel rooms with views of Perth's CBD

  • Heated rooftop pool and well-equipped gym

  • 6 function rooms hosting up to 350 guests

  • 10-minute walk to Elizabeth Quay shopping and dining

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,267 reviews

Customer review rating 4.5/5

Christina S. Friends - Confirmed reviews ALL

This hotel is nicely situated in the Perth CBD - we had a function there and stayed 2 nights. The rooms are comfortable but could do with a bit of updating, suited our purposes though.

Customer review rating 2.5/5

Pamela R. Business - Confirmed reviews ALL

We stayed here because we attended the function. We arrived early and the room was not ready so we left our bags at reception. We picked up our key during the function and were disappointed that the bags were not delivered to our room. One of our party had her room number also given to another guest - so some confusion there. We were disappointed with the quality of the food served at the buffet at the function. There was very little staff and the food was constantly running out. The wine served at the function was not good and we had to go down stairs to get a reasonable bottle. The bar was not open and we had to go to the coffee shop. Overall we felt the staff needed more training. We would not stay here again

Customer review rating 4.0/5

Jia Y. T. Business - Confirmed reviews ALL

I enjoyed my stay at Mercure Perth. The location is very central and convenient. The amenity and facilities were well kept. The breakfast buffet was such a wonderful treat to wake up to every morning.

Customer review rating 2.5/5

Sunita K. T. S. Business - Confirmed reviews ALL

I think house keeping don't vacuum the room. There were chocolate bits on floor (m&m) shower 🚿 water leaks and spray right on the ceiling causing toilet floor to be wet.

Thank you for taking the time to share your feedback following your recent stay at Mercure Perth. I’m very sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the room and the condition of the bathroom. The concerns you raised around the floor not being properly vacuumed and the shower leaking are certainly not the standard we aim to deliver, and I understand how disappointing this would have been during your stay. I’m also sorry to hear about the delay you experienced at check-in. We know how important a smooth arrival experience is, especially after travelling, and your feedback has been shared with the relevant teams for immediate review and follow-up. While I appreciate your positive comments regarding the WiFi and sustainability efforts, it’s clear we fell short in several important areas on this occasion. Please be assured your feedback is being taken seriously as we continue working with our operational teams to improve both presentation and service consistency. Thank you again for sharing your experience, and I do hope we may have the opportunity to provide you with a much more comfortable stay in the future. Warm regards, Liam Pratt General Manager

Customer review rating 3.5/5

Mark T. Business - Confirmed reviews ALL

Shower had water restricted and there was no toaster. Room was comfortable, clean and quiet.

Thank you for taking the time to share your feedback following your recent stay at Mercure Perth. I’m pleased to hear you found the room comfortable, clean and quiet, and that our reception team were able to assist with local recommendations and directions during your visit. I also appreciate your feedback regarding the shower pressure, WiFi access process and the absence of a toaster in the room. Your comments are valuable and help us better understand where we can improve the overall guest experience, particularly for our business travellers looking for convenience and ease throughout their stay. Thank you again for sharing your experience with us. We do hope to welcome you back again in the future for an even smoother and more enjoyable stay. Warm regards, Liam Pratt General Manager

Other web-users rate our hotel

  • 1,116 reviews 8.9/10 Location
  • 1,959 reviews 5/10 Room
  • 1,380 reviews 7.6/10 Service
  • 42 reviews 7/10 WiFi
  • 759 reviews 4.8/10 Cleanliness
  • 566 reviews 3.2/10 Amenities
  • 534 reviews 3/10 Vibe
  • 429 reviews 6.8/10 Breakfast

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