Mercure Perth 4 stars

Very quiet due to COVID. Rooms are tired and breakfast average

We stayed to celebrate our anniversary the staff made a big effort to make our stay special. Cake wine balloons and a card it really was above and beyond. It was 10 years and a special because we actually had our wedding at the Mecure all those years ago.

Great service, complimentary upgrade, wonderful location. Feels like home.

Just a wait (40 - 45) minutes in the cafe for simple Evening meal. We were the only ones in there Wednesday evening at the time

Very very unhappy with our stay at the mecure hotel..was not what we had seen on the website..pictures and all must of been Photoshop. Rooms were tiny and dirty..reception lady was quite discouraging and made us feel uncomfortable,after telling is if we paid with another card person must be present..this was not stated in any of the communication that was emailed to us..we had to pay a deposit either way if using card or cash, and was told we were to get it back at the end of checkout..still have not received our money back..room was dirty, air con/heating system was filthy and room was cold..did not want to use in case we got sick from the crap in that..we were told free bathrobe and slippers on the ad along with a tub in our room, nothing of that was at all offered. Heated pool on the roof top was not in use, this is another reason why we booked at this hotel..the hallways to the rooms looks like a scene from a horror movie..dull and cold. Room looked like am entrance to a caravan..we had seen we were to get a view for our room, nothing of such except a brick wall looking on to the backs of other apartments..this was a gift for my partner but we both had a poor experience right from the start and did not want to stay any longer..we have wasted our money here and hope you have the generosity to give us a refund due our money is and has been hard to come by and paying for a room that was not what we had paid for and very falsely advertised was very very unfair for the both of us.

Always Great Service, the crew at the Perth Mercure are doing a very good job when you consider the impact of COVID-19. The crew are well drilled, always at the ready to help and very good at their roles. I am always impressed by their high level of customer service and their willingness to make you feel at home.

Each stay at the Mercure is really good the food the beds the rooms in general. I think the only problem we had was that our room only got done every second day and they didn’t replace the towels but that was soon fixed after asking at the reception . Qudos to the two ladiesWearing green shirts that were checking the rooms they went out of their way to find comfortable soft pillows for us thanks girls you’re awesome.

the hotel was very quiet after the recent lock down however that did not mean that the service was any less than excellent. The rooms were exceptionally clean and food was too the highest standard. Great stay as always. Can highly recommend this hotel for its services, location and excellent staff.

The staff were very helpful and the room was clean. We were also given a complementary upgrade. The hotel offers valet parking and, during our stay, one of the attendants had the unfortunate experience of backing our car into a pillar in the car park causing only minor damage. They immediately contacted me and offered to pay for the damage as well as giving us free parking for our stay.

Great to see the benifits happening re Accor membership and the staff are happy to help out where possible

We stayed one night we found mould in the hall way and rusty tap fittings in shower We could not use the pool gym or Foxtel

Staff were very helpful and looked after me as the Covid-19 restrictions were being implemented around us and things were changing by the hour! While not the relaxing holiday I had planned, I was in good hands and look forward to coming back to Perth and enjoying the holiday in safer times. My room was excellent and very comfortable and room service was great.

easy and pleasing

good. more tea bags in room please

2 nights