Mercure Perth 4 stars

1) Poor communication -- no booking confirmation even after requesting it twice 2) Toilet leaking (room 319) 3) Shower super bad -- low water pressure, temperature not consistent 4) AC control button "temp up" so old that it can't function 5) internet slow to the point that can't even watch YouTube 6) carpet filthy 7) mattress not comfortable and desperately needs replacement 8) toilets in the lobby plain filthy

Very friendly great location car parking was a breeze

It was really well located, walking distance to the river front & shopping areas. The staff were very helpful & friendly & the rooms were clean & spacious. Would definitely stay there again.

Our stay was a Christmas gift via a gift card from a work colleague. Was a great opportunity to venture into the city and Northbridge during Fringe Festival.

Rooms comfortable and clean. Disappointed that I could not use my complimentary night.

Pleasant mostly even we had to change rooms due to mini fridge needing maintenance. Unfortunately lost a blue cardigan due to that process. Altogether reception staff very courteus.

Valet parking very helpful staff friendly

The room was nice, bed was smaller than expected and tiles in bathroom were a bit dated The pool area might look better if the big wall on the sides had windows to open the area up and utilise the view. The spa area was quite sad/dated, the view was impacted as the windows could come further down so the view is more visible whilst in the spa The stairs coming out of the pool area are quite dangerous also - opening the door onto a stair case was a bit scary, especially with wet shoes just leaving the pool

The reception staff were friendly and very helpful on arrival. The room provided a good nights sleep and breakfast was a good assortment of food. The only hassle I had was waiting for my car as they did not announce that it had been parked out the front and only found out it was there after a bit of a wait sitting in reception.

A nice room, good restaurant and great staff make this a good choice if you are looking at staying at this side of town.

Quick check in & check out. Staff friendly & helpful. Rooms are clean

Staff very competent Breakfast great room very comfy clean roomy & quiet.

Trouble checking in, lighting in room a very low standard; very difficult to do make up, minimal tea / coffee selection, gap under door could hear conversations in the hallways all night. Gym only open til 9 which I was unable to make due to work. Breakfast staff adamant not included in stay when i had clarified on arrival

Usually great staying here, last few times I’ve been in the older tower & the internet was ropey. I got switched across to the newer tower - this time I paid more to stay on that side for sure & the internet wasn’t great! Also, not the hotels fault but two out of the three nights there was an alarm going off which started at 5am so I was exhausted by the time I left!

No smoking area after 9pm