Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.8/5 2,851 reviews

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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,851 reviews

Customer review rating 5.0/5

Johannes J. C. Business - Confirmed reviews ALL

Great hotel, Great location, Spacious Room and friendly and helpful staff.

Dear Johannes J., Thank you for your positive feedback regarding your recent business stay. We are delighted to hear that you enjoyed our location, spacious accommodations, and the service provided by our staff. Your satisfaction is important to us, and we hope to welcome you back in the future. Kind regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 2.0/5

Roslyne W. Couples - Confirmed reviews ALL

Found the accommodation quite outdated beds weren’t very comfortable and our air-conditioner did not work. I feel the place needs quite a lot of maintenance and updating for the price you charge per night.

Dear Roslyne W., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations, particularly regarding the comfort of the beds and the air conditioning in your room. We understand how important comfort and room functionality are to the overall guest experience, and we regret the inconvenience caused. We also appreciate your honest comments regarding the condition of the property and the perceived value for money. Your feedback has been shared with our management and maintenance teams as part of our ongoing review of upgrades and improvement plans. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 3.5/5

Nikolas G. Business - Confirmed reviews ALL

Was cold. The rooms are old and dated and need a refresh

Dear Nikolas, Thank you for your feedback regarding your recent stay. I regret to learn that the temperature in your room was uncomfortable and that you found the accommodations dated. Your comments are valuable as they assist us in our continuous efforts to enhance our guests' experience. Kind regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 3.5/5

Kemp G. Business - Confirmed reviews ALL

Overall was ok. Room not ready when I arrived (at 4pm). Had to wait 20 mins. Then electronic key didn’t work so had to go back to reception. Room was ok but not upgraded for being gold status. No recognition of gold status at any point (normally someone thanks thanks). Room was ok and good size. Irish pub downstairs was the highlight. Not sure I’d stay again.

Dear Mr. G. Kemp, Thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to hear that you found your room comfortable and enjoyed the Irish pub downstairs, I sincerely apologise that your overall experience did not fully meet your expectations. We understand how disappointing it must have been to arrive and find that your room was not yet ready, as well as experiencing issues with your room key upon check-in. In addition, I apologise that your ALL Gold member status was not properly acknowledged during your stay. Recognizing and valuing our loyal members is very important to us, and we regret that we missed the opportunity to provide the level of recognition and service you would normally expect. Regarding your room upgrade, unfortunately we were unable to provide a suite upgrade on this occasion due to limited availability. However, as you had originally booked one of our Classic Queen Rooms, our reception team was pleased to upgrade you to the next available room category, which was one of our King Superior Rooms. Your comments have been shared with our team to help improve both our arrival experience and member recognition moving forward. Thank you again for your honest feedback. We truly value your loyalty as an ALL Gold member and hope to have the opportunity to welcome you back for a much improved experience in the future. Kind regards, Lucas Lima Assistant Front Office Manager

Customer review rating 1.5/5

Anna P. Couples - Confirmed reviews ALL

The staff were friendly and efficient. The hair dryer was surprisingly good despite its small size and the pillows were lovely and soft. But that didn’t quite make up for the paper thin walls where conversations in the hallway and rooms around you are a shared experience. The bed sank in the middle so it was an intimate night. The light fixtures in the bathroom were falling out of the ceiling and the toilet seat wouldn’t stay up for my partner so he had to hold it in place. The tiles were cracked and the carpet was coming up. There was only a black out curtain so there was no privacy option. The lighting doesn’t lend itself to doing make up either. There was no mini bar or water bottles. All in all I would not stay here.

Dear Anna P., Thank you for taking the time to provide such detailed feedback following your stay. While I’m pleased to hear that you found our staff friendly and efficient, and that you enjoyed the pillows and hair dryer, I am very sorry to learn about the many maintenance and comfort issues you experienced during your visit. The concerns you raised regarding noise transfer between rooms, the condition of the bed, bathroom fixtures, cracked tiles, lifting carpet, and overall room presentation are certainly not the standard we aim to provide. I also apologise for the inconvenience caused by the lack of privacy sheers, limited lighting, and the absence of expected in-room amenities. Your comments have been shared with our maintenance and management teams for immediate review as part of our ongoing refurbishment and improvement planning. We truly regret that your experience left you feeling this way and appreciate you bringing these matters to our attention. Kind regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Other web-users rate our hotel

  • 1,006 reviews 8.5/10 Location
  • 1,928 reviews 5.4/10 Room
  • 1,547 reviews 7.4/10 Service
  • 22 reviews 7.7/10 WiFi
  • 729 reviews 5.3/10 Comfort
  • 656 reviews 6.2/10 Cleanliness
  • 500 reviews 3.3/10 Vibe
  • 462 reviews 6.7/10 Breakfast

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