Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.8/5 2,836 reviews

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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,836 reviews

Customer review rating 4.5/5

Conan J. Families - Confirmed reviews ALL

Our entire family (incl. 2 adult children) stayed at this lovely hotel over the ANZAC weekend, in 2 well-appointed and comfortable rooms. We enjoyed the lovely buffet breakfast on several mornings and coffee from the restaurant barista after a long day outing. The staff were wonderfully friendly, helpful and had great advise for us visiting the city. We were hemmed in on the ANZAC parade morning (which we were not warned about) and could not get the car out to go to other locations. Instead, we walked along the parade and back along the river frontage unit the roads were cleared.

Dear Conan, Thank you for sharing your positive experience during your recent stay at Novotel Perth Langley. We are delighted to hear that your family enjoyed the comfortable accommodations and the buffet breakfast, as well as the service from our friendly staff. It is wonderful to know that you found our recommendations helpful during your visit to the city. We sincerely apologize for the inconvenience caused by the ANZAC parade, and we appreciate your understanding regarding the traffic situation that day. We strive to keep our guests informed about local events, and your feedback will be valuable in improving our communication. Thank you once again for your kind words. We look forward to welcoming you and your family back in the future. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 2.5/5

Beverley B. Couples - Confirmed reviews ALL

Room not ready on arrival despite arriving after check in time. Told 'just getting the housekeeping manager to check' and then out the back phone calls. Waited and waited and waited. Room clearly not ready but so deceptive instead of just saying this. Understood it may not be ready but so dodgy. The same was said to someone else as well. Hated the fact they weren't honest and it just seemed to be a new practice to avoid giving compensation such as drink voucher. Stayed for my husband's birthday and had mentioned this. No happy birthday was said. Have stayed at other places where they have made it special by giving a card and wine or similar. No care whatsoever. Go up to the room and then shortly after there is a knock on the door and two (!!) teabags are delivered. There was no normal tea bags in the room and they hadn't restocked despite all the supposed checking the room was ready. To have only two teabags hand delivered was a joke in itself. Room spa was lovely and the only reason to stay. It is also the only reason I have given a 5/10 neuther satisfied or unsatisfied rating instead of an 'unsatisfied' level one. Breakfast was extremely average and basic. Things like having potato gems instead of hash browns etc. showed yet another cost cutter measure that impacts the experience. I have stayed at the Novatel Langley before and they made it a really lovely experience. We had fake rose petals on the bed in a shape of a heart with a card and wine when we stayed for our wedding anniversary a number of years ago. Were greeted with happy birthday and then wine in the room a number of birthday stays. Breakfast was fantastic. You could even get an omelette made and barista coffee was included. Last birthday stay last year they at least said happy birthday but breakfast was same as described. Experience had really decreased but this stay had gone anorher level down. We also at least waited in the bar with drinks vouchers as the room wasn't ready then as well. Now it seems that there is no care and it is all about saving money. Has meant that as a guest I also dont care about staying there again and will be about saving my money for a hotel that will make a birthday stay cation special! Please note that reception staff were professional but clearly working in their guidelines with what time say if a room wasnt ready etc. When leaving we weren't asked how our stay was. Assume they know the level of experience the hotel gives so it is best not to ask the guest this question!

Dear Beverley, Thank you for sharing your feedback regarding your recent stay with us at Novotel Perth Langley. I truly regret to learn about the challenges you faced upon arrival, particularly concerning the readiness of your room and the communication regarding this matter. It is important for us to provide an accurate and transparent experience for our guests, and I apologize that we did not meet this standard during your visit. I also understand your disappointment regarding the lack of special recognition for your husband's birthday. We strive to create memorable experiences for our guests, and it is disheartening to hear that we fell short in this regard. Your comments about the amenities provided in your room, as well as your breakfast experience, are noted and will be taken into consideration as we continually evaluate our services. Thank you for your previous patronage and for highlighting the positive aspects of your past stays. Your feedback is invaluable as we work to enhance the guest experience at our hotel. If you would like to discuss further, please reach out. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.5/5

Colleen C. Couples - Confirmed reviews ALL

Easy to find and the staff were excellent

Dear Colleen, Thank you for your kind words regarding our location and the service provided by our staff. We are thrilled to hear that you had a positive experience during your stay. Your feedback motivates us to maintain our high standards. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 3.5/5

Yu T. C. C. Families - Confirmed reviews ALL

Appreciated for the room upgrade and welcome amenities. The gym room overlooking the river view was fantastic. However, there is a remaining issue about complimentary late check-out for platinum members not yet settled, and the assistant manager James Murphy seems quite busy and not reply to my email. I am still waiting for the clarification.

Dear Mr C., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your room upgrade, amenities, and our facilities. It is always rewarding to know these aspects contributed positively to your experience. Please accept our sincere apologies that we were unable to accommodate your late check-out on this occasion and did not shared in advance with your the conditions for it. While we always do our best to extend late check-out and early check-in benefits to our members whenever availability allows, we regret that this was not clearly communicated to you. As a valued Platinum member, your benefits and recognition are extremely important to us, and we apologize for any confusion or inconvenience caused. This is certainly not the level of service we strive to provide. We also sincerely apologise for the delay in our follow-up communication. Please be assured that your feedback has been shared with the relevant team, and we will prioritise responding to your enquiry. Additionally, we appreciate your comments regarding room cleanliness and breakfast quality. These have been noted and will be addressed with our housekeeping and culinary teams to ensure improvements are made. Thank you again for your constructive feedback. We truly value your loyalty and hope to have the opportunity to restore your confidence in us on your next visit. Kind regards, Lucas

Customer review rating 3.5/5

Marrianne M. Families - Confirmed reviews ALL

Room cleaning too late in the day

Dear Marrianne M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the breakfast. However, we regret that the timing of the room cleaning did not meet your expectations. Your comments will be reviewed as we continually strive to enhance our guest experience. Best regards, Mark Hardy General Manager Novotel Perth Langley E: H1… Tel +6… W: novotelperthlangley.com.au

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