Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.9/5 2,749 reviews

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Novotel Perth Langley - Image 1
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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ & Free Video on Demand

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,749 reviews

Customer review rating 4.5/5

Elizabeth L. Solo - Confirmed reviews ALL

Dear Elizabeth, Thank you for taking the time to share your positive experience at Novotel Perth Langley. We are delighted to hear that you found your stay comfortable and that our staff made you feel welcomed. Your feedback is invaluable to us, and it motivates our team to continue providing excellent service to our guests. Our restaurant will reopen shortly and our apologies for the inconvenience caused. Thank you for choosing Novotel Perth Langley. We look forward to welcoming you back again soon. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.0/5

Domenic D. M. M. Couples - Confirmed reviews ALL

Dear Domenic, Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your room, the service, and the stunning views. We appreciate your feedback regarding the spa bath, and I understand how important such details are for a romantic getaway. Please be assured that we will continue to enhance our service and ensure our representations are consistent with guest expectations. Thank you for choosing Novotel Perth Langley. We look forward to welcoming you back again soon. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.5/5

Sarah G. Couples - Confirmed reviews ALL

Dear Sarah, Thank you for your kind words regarding your recent stay with us at Novotel Perth Langley. We are delighted to hear that our staff made you feel welcomed during your unexpected visit. Our team is dedicated to providing exceptional service, and it is wonderful to know that they contributed positively to your experience. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 1.5/5

Mark R. A. Business - Confirmed reviews ALL

Dear Mark, Thank you for taking the time to share your feedback. We are sorry to learn that your stay was impacted by several maintenance issues. Please accept our sincere apologies that the air conditioning was not operating correctly, resulting in an uncomfortable room temperature. We also regret the issues you encountered with water leaks near the shower and over the kitchen roof. These are certainly not the standards we strive to maintain, and we appreciate you bringing them to our attention. Your comments have been shared with our Engineering team so that these matters can be investigated and addressed as a priority. Thank you again for your valuable feedback. We appreciate you taking the time to let us know about your experience and hope to have the opportunity to provide you with a much-improved stay in the future. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 1.0/5

Danny B. Business - Confirmed reviews ALL

Dear Danny, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. We regret that your room was uncomfortably cold during your stay. While portable heaters are provided for guest comfort during the cooler months, we appreciate that this did not provide the level of heating you expected, and we apologise for the inconvenience. We also apologise that you were not advised prior to arrival that our restaurant was temporarily closed. While breakfast service remained available each morning, and our Irish Pub and 24-hour room service continued to offer lunch, dinner, and snack options, we understand this was not the dining experience you had anticipated. We are disappointed to read your comments regarding the service you received at reception. Providing knowledgeable and professional service is something we take very seriously, and your feedback will be shared with our Front Office management team for review and additional coaching where required. Finally, we apologise that your "Do Not Disturb" request was not respected on the second day of your stay. This is not the standard we expect from our housekeeping team, and we appreciate you bringing this matter to our attention so it can be addressed. Thank you again for your honest feedback. We value your comments as they help us improve both our facilities and service, and we hope to have the opportunity to restore your confidence in Novotel Perth Langley in the future. Warm regards Mark Hardy Novotel Perth Langley e: H1…

Other web-users rate our hotel

  • 989 reviews 8.6/10 Location
  • 1,887 reviews 5.4/10 Room
  • 1,510 reviews 7.5/10 Service
  • 21 reviews 7.1/10 WiFi
  • 729 reviews 5.5/10 Comfort
  • 638 reviews 6.4/10 Cleanliness
  • 495 reviews 3/10 Vibe
  • 450 reviews 7/10 Breakfast

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