Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.9/5 2,768 reviews

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Novotel Perth Langley - Image 1
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221 Adelaide Terrace, 6000 PERTH, Australia

Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ & Free Video on Demand

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telephone
Fax +61 8 9221 1669

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,768 reviews

Customer review rating 3.0/5

Seyed A. S. Couples - Confirmed reviews ALL

The positives: very comfortable bed, nice location, view from higher floors is great, gym is fantastic, room sizes are generous Not so positives: 2 PowerPoints in the room, including the one in the bathroom didn't work, shower water pressure was non existing, floor lamp did not work, privacy curtain was missing, no ceiling lamps at all, shower grout mouldy. Rooms are in need of renovation

Dear Seyed A., Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the comfortable bed, spacious room, convenient location, fantastic gym facilities, and the views from the higher floors. It’s also pleasing to know that you found the hotel to offer great value. At the same time, we sincerely apologise for the maintenance and presentation issues you encountered during your stay. Your comments regarding the power points, shower pressure, floor lamp, missing privacy curtain, lighting, and the condition of the shower grout have been shared with our maintenance and housekeeping teams for review and follow-up. We appreciate your comments regarding the condition of the rooms and recognise that some areas would benefit from refurbishment. Feedback such as yours is important as we continue planning future improvements to the property. Thank you again for your balanced and constructive feedback. We are especially pleased to hear that despite these concerns, you would be happy to stay with us again, and we look forward to welcoming you back in the future. Warm regards Novotel Perth Langley team e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.0/5

Cecielia H. Families - Confirmed reviews ALL

Early check in which was very comfortable after a long international flight. Very friendly staff at check in also. Check out a different experience, I had a meal at the restaurant and charged it to my room, the restaurant staff assured me my Accor dining discount would be applied when settling the bill at checkout. When checkout happened I was informed it should have been done at the restaurant staff assured. The girl was not friendly or solution focused. She kept insisting I have to pay the full amount. I had to ask and insist for her to sort it out to which she replied she would and send an email about the outcome. I’m still waiting for that to happen! The discount amount nis not huge but why have the membership if you can’t use it, and the ladies attitude did not help with the checkout experience. My email, ce…

Customer review rating 3.0/5

Christopher J. M. Business - Confirmed reviews ALL

Everything was great except the room had no heating. For a Winter season stay it made my room very uncomfortable. For such a know Motel that should have such in view of being known as The Novatel Langley this was very disappointing. Also the bar in the hotel lobby was not open in regards to the 4 times I've stayed there. Not everyone wants to sit in the adjacent pub to have a refreshment beverage. For a Novatel it falls short on expectations.

Dear Christopher, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed many aspects of your stay. However, we are sorry to learn that the lack of heating in your room impacted your comfort during the winter season. Guest comfort is very important to us, and we apologise that your experience did not meet expectations in this regard. We also appreciate your comments regarding the hotel bar. Due to the current downturn in business, we have temporarily closed the lobby bar, as unfortunately it was not commercially viable to continue operating at this time. We understand this may have been disappointing, particularly for guests who prefer a quieter alternative to the adjacent Irish pub, and we sincerely regret any inconvenience caused. We are hopeful that business conditions will improve and that we will be able to reopen the bar in the near future. Thank you again for your feedback. We value your loyalty and appreciate you sharing your experience with us. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 5.0/5

Kathleen -. M. P. Families - Confirmed reviews ALL

We had an amazing stay at Novotel Langley and couldn’t be happier with our experience. From the moment we arrived, the staff were welcoming and helpful. My son was absolutely thrilled to receive a free teddy bear, which made his stay extra special. We were also very grateful for the complimentary room upgrade to the next room category. It was such a lovely and unexpected surprise, especially after what had been a rough few weeks for our family. The upgrade made our stay even more comfortable and memorable. Thank you to the team at Novotel Langley for your kindness and hospitality. We truly appreciated the thoughtful touches and would happily stay again.

Dear Kathleen -. M., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Perth Langley. We are delighted to hear that you and your family had such an enjoyable experience with us. It is heartwarming to know that our team made you feel welcomed and that your son enjoyed the complimentary teddy bear. Moreover, we are pleased that the room upgrade added to the comfort of your stay and provided a much-needed boost during a challenging time for your family. We strive to create memorable experiences for our guests, and your kind words affirm our efforts. We look forward to welcoming you back to Novotel Perth Langley in the future. Warm regards Mark Hardy Novotel Perth Langley team e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.5/5

Jason J. Families - Confirmed reviews ALL

Lovely Irish lad at the front desk was so helpful and welcoming which really stuck with me for the duration. Only stayed one night, room was good and bed very comfy. Could not fault the experience.

Dear Jason, Thank you for your kind words regarding James and your positive experience during your stay. It is gratifying to know that our team's efforts, particularly at the front desk, contributed to your comfort. We hope to host you again in the future. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Other web-users rate our hotel

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  • 495 reviews 3.2/10 Vibe
  • 461 reviews 6.7/10 Breakfast

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