Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.9/5 2,687 reviews

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Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ & Free Video on Demand

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Room 1

Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  2,687 reviews

Customer review rating 4.5/5

Vicki B. Couples - Confirmed reviews ALL

Dear Vicki, Thank you for your positive feedback regarding your recent stay at Novotel Perth Langley. It is gratifying to learn that our staff made a significant impact on your experience, particularly the service provided at the bar and during check-in with Ellie. Your kind words will surely be shared with the team, as they strive to create memorable experiences for our guests. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 2.5/5

Peter B. Couples - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your feedback. Firstly, I’m delighted to hear your kind comments regarding Elisha and the cheerful, informative and welcoming service she provided. I will certainly pass on your recognition to her. However, I am extremely disappointed to learn about the condition in which you found the bathroom in Room 909. Finding the toilet in that state upon arrival is completely unacceptable and falls well below the housekeeping standards we expect. Please accept my sincere apologies. I have shared your comments directly with our Executive Housekeeper so this can be followed up with the team concerned. I also apologise that milk was not provided with your tea and coffee facilities. While a relatively small detail, these are precisely the details our housekeeping checks should identify before a room is released to a guest. Thank you again for your balanced feedback and, in particular, for recognising Elisha's excellent service. While I'm pleased our team made a positive impression, I sincerely apologise that our housekeeping standards let you down on this occasion. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.5/5

Wayne M. D. Solo - Confirmed reviews ALL

Dear Wayne M., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and found our rooms comfortable, as well as our staff welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 2.5/5

Chris B. Business - Confirmed reviews ALL

Dear Chris, Thank you for taking the time to share your feedback. I’m particularly pleased to hear that you enjoyed our breakfast and received very good service from our breakfast team. I will be sure to share your kind comments with them. I apologise for the inconvenience caused by having to use two different key cards during your stay. We are currently completing a hotel-wide upgrade of our electronic locking system, which is why guests have temporarily required one card for their bedroom and another for access to the lifts. We have placed signage throughout the hotel, including at Reception, in the guest lifts and within the car park, to advise guests of these works. However, I appreciate that this temporary arrangement can still be frustrating, particularly when a card does not operate as expected. I'm pleased to advise that all guest bedroom locks and the gym have now been upgraded, and we have fewer than 20 locks remaining to replace, including those associated with our guest lifts. We expect the entire project to be completed by the end of next week, after which the temporary two-card arrangement will no longer be necessary. I also apologise for the closure associated with Sen5es Restaurant and Wine Bar, which reopened on 3rd August. During this time our Fenians Irish Pub is open and 24-hour Room Service available. I am also sorry when you found Reception unattended. Our guests should receive attentive and accessible service, and I have noted your comments with our Front Office team. Thank you again for your constructive feedback and for your compliments regarding our breakfast team. We hope to welcome you back once these works are complete for a much smoother experience. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.5/5

Vivek S. Couples - Confirmed reviews ALL

Dear Vivek, Thank you for your kind words regarding our location, views, and friendly staff. We are delighted that you enjoyed your suite upgrade and your overall stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Other web-users rate our hotel

  • 966 reviews 8.6/10 Location
  • 1,835 reviews 5.4/10 Room
  • 1,490 reviews 7.5/10 Service
  • 21 reviews 7.5/10 WiFi
  • 701 reviews 5.5/10 Comfort
  • 625 reviews 6.5/10 Cleanliness
  • 494 reviews 3.4/10 Vibe
  • 447 reviews 7/10 Breakfast

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