Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 3.9/5 2,722 reviews

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Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ & Free Video on Demand

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,722 reviews

Customer review rating 5.0/5

Daniel C. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Paul P. Solo - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed your stay overall. We sincerely apologise for the low water pressure you experienced in your shower. Unfortunately, an unexpected issue with our hot water circulating system affected water pressure to some of our higher floors on Tuesday 14 July and the early morning of Wednesday 15 July. Our Engineering team worked diligently to resolve the issue, and we are pleased to advise that it has now been fully rectified. We appreciate your understanding and regret any inconvenience this caused during your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Novotel Perth Langley in the future for a seamless experience. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 4.0/5

Christopher R. Families - Confirmed reviews ALL

Dear Christopher, Thank you for taking the time to share your experience at Novotel Perth Langley. We are delighted to hear that you enjoyed your overall stay and appreciated the complimentary upgrade to a suite. It is always our aim to enhance our guests' experiences, and we are glad that you found our staff to be exceptionally friendly and helpful. We acknowledge the concern you raised regarding the noise from the gym. While we strive to provide a comfortable environment for all our guests, we understand that the location of your suite may have posed a challenge, particularly for families with young children. Your suggestion for improved sound insulation is invaluable, and we appreciate your feedback as it helps us identify areas for potential enhancement. Furthermore, I am pleased to learn that Ellie and Ali were able to assist you with the dryer facilities and document printing, respectively. Our team takes great pride in providing excellent service, and it is rewarding to know that they made a positive impact on your stay. Should you choose to visit us again, please do not hesitate to reach out if you have any specific preferences regarding your room placement. We would be happy to accommodate your needs to ensure a more restful experience. Thank you once again for your kind words and constructive suggestions. We look forward to welcoming you and your family back to Novotel Perth Langley in the future. Warm regards Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 0.5/5

Reginald Y. Business - Confirmed reviews ALL

Dear Reginald Y., Thank you for sharing your feedback regarding your stay. I regret to hear that your experience did not meet your expectations and that you felt discomfort during your time with us and have since written to you. Please be assured that your concerns have been noted. Kind regards, Mark Hardy Novotel Perth Langley e: H1… w: www.novotelperthlangley.com.au w: www.feniansirishpub.com.au

Customer review rating 2.5/5

Colin H. Couples - Confirmed reviews ALL

Dear Colin H, Thank you for taking the time to provide such a detailed account of your recent stay. Firstly, I would like to sincerely apologise that your experience did not begin as you had planned. I appreciate how disappointing this must have been, particularly as you had chosen Novotel Perth Langley to celebrate your wife's birthday and enjoy a rare night away together. I regret that the pre-arranged cheese platter and sparkling wine were not in your room upon arrival as requested. I also apologise for the condition of the first-floor corridor at the time of your arrival. While essential maintenance and cleaning works occasionally need to be undertaken, we recognise that the noise, equipment, and disruption you encountered did not create the relaxing arrival experience you were expecting. I am also sorry to hear that the strong cleaning odour in your original room impacted your stay. While our housekeeping team uses approved cleaning products to maintain high hygiene standards, the room should have been fully ventilated before being allocated to arriving guests. That said, I am pleased to hear that our reception team member was able to assist by upgrading you to one of our Executive Suites and that this helped salvage your evening. I will ensure your kind comments are shared with him, as it is always encouraging to receive recognition when a team member goes above and beyond to assist a guest. I also apologise for the confusion at checkout regarding the sparkling wine charge. This should have been correctly reflected on your reservation, and I regret that this added further frustration to your departure. Thank you for your comments regarding breakfast and the presentation of the first-floor corridor. Your feedback has been shared with the relevant department heads as we continue to review both our facilities and service standards. Finally, I am genuinely disappointed to read that this experience has caused you to reconsider both returning to our hotel and renewing your Accor Plus membership. We value the loyalty of our ALL and Accor Plus members and regret that we did not provide the experience you rightly expected for such a special occasion. Thank you again for your honest and balanced feedback. We appreciate you acknowledging the efforts of our team member who assisted you, and we sincerely apologise that your overall experience fell short of the standards we strive to deliver. Kind regards, Mark Hardy General Manager Novotel Perth Langley e: H1…

Other web-users rate our hotel

  • 971 reviews 8.6/10 Location
  • 1,854 reviews 5.4/10 Room
  • 1,503 reviews 7.5/10 Service
  • 20 reviews 7/10 WiFi
  • 708 reviews 5.4/10 Comfort
  • 624 reviews 6.5/10 Cleanliness
  • 495 reviews 3.3/10 Vibe
  • 448 reviews 6.9/10 Breakfast

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