Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 581 reviews

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Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  581 reviews

Customer review rating 5.0/5

Jon S. Couples - Confirmed reviews ALL

A special mention to Jerry the receptionist for being so helpful.

Great to hear you had such a positive stay and enjoyed the service across the hotel. Gerry will be delighted by your kind mention and recognition for his helpfulness. Thank you for the top rating, and we hope to welcome you back soon.

Customer review rating 1.5/5

Graham M. Business - Confirmed reviews ALL

I was disappointed because I had to pay £10 to park my car, I also booked for bed and Breakfast which when a I awoke I did not fancy breakfast and asked to be refunded but receptionist refused and this was for 2 person so not overly happy

Thank you for taking the time to share your feedback following your stay. I am sorry to hear your experience was affected by the parking charge and the situation regarding breakfast. Your comments have been noted and shared with the team for review.

Customer review rating 4.0/5

Claire S. Business - Confirmed reviews ALL

All fine with room - downstairs toilets next to conference room didn’t flush

Thank you for your rating. It is great to hear you found the room clean and comfortable. I am sorry about the issue with the downstairs toilets, this was sorted by the team.

Customer review rating 4.0/5

Julian S. Business - Confirmed reviews ALL

Very friendly staff in the Leisure suite, even loaned me £1 for the locker.

Glad to hear the location, comfort, and breakfast suited your stay well. The Leisure team will appreciate your kind comments, and it is nice to know their friendliness made a difference. Thank you for your rating.

Customer review rating 4.5/5

Abigail M. Couples - Confirmed reviews ALL

Lovely staff members who were very helpful

Thank you for your detailed feedback and strong overall score. It is great to hear you enjoyed the cleanliness, smooth check-in, WiFi, and helpful team throughout your stay. We also appreciate your comments on breakfast and sustainability, and hope to welcome you back again soon.

Other web-users rate our hotel

  • 425 reviews 8/10 Location
  • 1,086 reviews 6.4/10 Room
  • 1,041 reviews 8.9/10 Service
  • 30 reviews 3.5/10 WiFi
  • 535 reviews 6.1/10 Cleanliness
  • 400 reviews 7.4/10 Breakfast
  • 276 reviews 6.1/10 Value
  • 246 reviews 4.5/10 Wellness Area

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