Mercure Sydney St Leonards 4 stars

Customer review rating (ALL Rating) 4.5/5 660 reviews

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Mercure Sydney St Leonards - Image 1
Mercure Sydney St Leonards - Image 2
Mercure Sydney St Leonards - Image 3
Mercure Sydney St Leonards - Image 4
194 Pacific Highway, 2065 Greenwich, Australia

Description

Hotel extras

  • Walking distance to Royal North Shore Hospital and North Shore Private Hospital.

  • Complimentary local shuttle to St Leonards station - 10 minutes to Sydney CBD

  • Well-appointed King, Twin, Family rooms and Suites with plush bedding and leafy outlooks

  • Light-filled, flexible meeting and event spaces.

  • Underground parking, onsite gym and laundry

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 2 Single Beds

Photo out of - Classic Room with 2 Single Beds

Classic room with 2 single beds, free WiFi, tea and coffee facilities, safe, fridge, ensuite bathroom with shower

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
See availabilities

Superior room with king size bed, private patio, free WiFi, tea and coffee facilities, safe, fridge, ensuite bathroom with shower. Accessible rooms available.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior room with 1 king size bed, quiet balcony, free WiFi, tea and coffee facilities, safe, fridge, ensuite bathroom with shower

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Classic room with 1 king size bed, 1 single bed, free WiFi, tea and coffee facilities, safe, fridge, ensuite bathroom with shower

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Family room with patio. One king-size bed and one double sofa bed

  • Views:

    Patio

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Bathroom

See availabilities

Privilege Junior Suite 1 Kingsize bed, with large balcony. Large bathroom with shower and seperate spa bath. Large TV, Free mini bar, coffee machine, Free WiFi and in room safe.

  • Views:

    Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Sydney St Leonards

194 Pacific Highway
2065 Greenwich
Australia

GPS:-33.822952, 151.18663

Telephone
Fax +610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • 100 rooms
  • 4 rooms for people with reduced mobility
  • One family room
  • 8 connecting rooms
  • 100 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Catering

One Restaurant

Business

3 Meeting rooms

Well-being

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Private
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 15.42 € 25 AUD Per day

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Restaurant

Non contractual photo

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  660 reviews

Customer review rating 4.5/5

Barbara S. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Andrew C. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback with us. 🌸 We sincerely apologise for the cleanliness issues and inconvenience caused by the telephone connection during your stay. Your comments have been shared with our relevant teams for further attention. We also appreciate your feedback regarding the Wi-Fi connectivity and will look into this further to improve the experience for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a better experience. 🌷 Kind regards, Team Mercure Sydney St Leonards

Customer review rating 5.0/5

Jojo F. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Stephanie F. Families - Confirmed reviews ALL

Thank you for sharing such lovely comments! 🌷 We are delighted that everything came together to make your family stay so enjoyable. It's wonderful to know you appreciated the welcoming atmosphere, our team's hospitality, and the thoughtful room features, especially the bathroom lighting. We are also pleased that booking directly with our team was a convenient experience. Your perfect score is a fantastic encouragement to us all. We would love to have you stay with us again whenever your travels bring you our way! 🌸

Customer review rating 4.5/5

James M. Couples - Confirmed reviews ALL

Thank you for your lovely review and for choosing to stay with us! 🌸 We are pleased to hear that you enjoyed our convenient location for hospital visits and found your room clean and comfortable. It is wonderful to know that our team made your booking experience smooth and efficient. We also appreciate your feedback regarding the balcony rooms and breakfast selection, as guest suggestions help us identify areas where we can improve. Thank you for your recommendation and for your continued support as an ALL Accor Classic member. We look forward to welcoming you back for another pleasant stay! 🌷

Thank you for sharing such lovely comments! 🌷 We are delighted that everything came together to make your family stay so enjoyable. It's wonderful to know you appreciated the welcoming atmosphere, our team's hospitality, and the thoughtful room features, especially the bathroom lighting. We are also pleased that booking directly with our team was a convenient experience. Your perfect score is a fantastic encouragement to us all. We would love to have you stay with us again whenever your travels bring you our way! 🌸

Customer review rating 4.5/5

James M. Couples - Confirmed reviews ALL

The rooms are clean and comfortable. I would recommend an upgrade to a balcony room for a quieter stay.

Thank you for your lovely review and for choosing to stay with us! 🌸 We are pleased to hear that you enjoyed our convenient location for hospital visits and found your room clean and comfortable. It is wonderful to know that our team made your booking experience smooth and efficient. We also appreciate your feedback regarding the balcony rooms and breakfast selection, as guest suggestions help us identify areas where we can improve. Thank you for your recommendation and for your continued support as an ALL Accor Classic member. We look forward to welcoming you back for another pleasant stay! 🌷

Customer review rating 0.5/5

Michele G. Business - Confirmed reviews ALL

From the rough towels that started to hurt my skin, to the arguments I had to get furniture to sit on the balcony, this was one of the worst hotel stays I have ever had. I constantly had to ask them to clean things that weren’t clean. It is a very old hotel that hasn’t been updated and is sparsely decorated. Things would appear, like hand cream, after a couple of days, and I would realise that yes it had been missing. When you are working 12-14 hour days you don’t want the kind of ongoing issues this hotel has. I would not recommend anyone ever stay here ever.

Customer review rating 3.0/5

Shreenpal K. B. S. S. Couples - Confirmed reviews ALL

We stayed at the hotel for a week, and unfortunately, the presence of cockroaches in the room made the experience quite unpleasant. I would, however, like to acknowledge Pri from the Front Office, who responded promptly to our concerns and arranged a room change for us. We appreciated her assistance and professionalism in handling the situation. Nevertheless, we believe this is an issue that should not occur and hope that appropriate measures will be taken to address it and prevent similar experiences for future guests.

Dear Guest, Thank you for your feedback. 🌸 We sincerely apologise for the inconvenience caused during your stay. Please be assured that we have arranged pest control treatment to address the issue and prevent recurrence. We are delighted that Pri was able to assist you and will gladly share your kind words with her. We truly appreciate your feedback and hope to welcome you back for a much better experience. 🌷 Kind regards, Team Mercure Sydney St Leonards

Customer review rating 4.5/5

Pui L. K. Solo - Confirmed reviews ALL

comfortable and clean convenient location affordable price

Dear Guest, Thank you for choosing to stay with us and for sharing your lovely feedback! 🌺 We are so pleased to know that our convenient location next to the hospital, comfortable rooms, and affordable rates made your stay a pleasant one. Your kind words and recommendation mean a lot to our team. We hope to have the opportunity to welcome you back and provide you with another enjoyable experience in the future.

Customer review rating 4.5/5

Deidre A. Families - Confirmed reviews ALL

The reception staff were very friendly and helpful and the shuttle service to the hospital was fantastic and very much appreciated

Dear Guest, Thank you so much for your lovely review! 🌸 We are delighted to hear that you enjoyed our convenient location, comfortable beds, and the friendly service provided by our reception team. It is especially wonderful to know that our hospital shuttle service made your stay more convenient. Your kind feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back again! 🌷

Customer review rating 4.0/5

David S. Business - Confirmed reviews ALL

I stay every fortnight for work at the Mercure in St Leonard’s. It has become my home away from home. Very comfortable, friendly and helpful staff who keep notes on my preferences of room and floor. Location is excellent for me and within 15 min walk of Metro. Buses come right past and cabs are easy to get. On site restaurant has very good food, although meals are quite expensive for the portions and service can be average. Plenty of options for uber eats if you want to stay in.

Thank you for your wonderful feedback! 🌸 We are delighted to hear that Mercure has become your home away from home. It’s especially rewarding to know that our team’s personalised service and attention to detail have made your stays so comfortable and enjoyable. We truly appreciate your continued loyalty and look forward to welcoming you back on your next visit! 🌷

Customer review rating 5.0/5

Paula A. S. L. Business - Confirmed reviews ALL

Loved the ladies at front desk, so helpful and also accomodating early check in request. Thank you.

Thank you for your lovely feedback! We are so pleased to hear that our front desk team made you feel welcome and provided helpful and friendly service. It's wonderful to know that we could also accommodate your early check-in request and make your arrival more convenient. Your kind words will certainly be shared with our reception team, who will be delighted to hear your appreciation. We look forward to welcoming you back again soon! 🌷

Customer review rating 4.0/5

Denise M. Couples - Confirmed reviews ALL

great spot, clean & tidy. lovely restaurant

Thank you for your lovely feedback! We are delighted to hear that you enjoyed our convenient location, clean and tidy facilities, and lovely restaurant. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay! 🌷

Customer review rating 4.5/5

Amy M. Families - Confirmed reviews ALL

was wonderful, i was very pleasantly surprised at how good the cafe was and the hotel it self was great. Very handy as my father in law needed to stay close to the hospital to be admitted very early the next morning.

Thank you for your lovely feedback! We are delighted to hear that you had a wonderful stay and were pleasantly surprised by the quality of our café and hotel facilities. We are pleased that our convenient location made things easier for you and your father-in-law, especially with his early hospital admission. We hope everything went well and wish him all the very best. Your kind words mean a lot to our team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back again in the future! 🌷

Customer review rating 3.0/5

Donna T. Solo - Confirmed reviews ALL

Location was good for the purpose of my travel. Hotel dated. Photos on web indicated Nespresso machines in room. On arrival found out this is just the suite. Also on arrival found out that complimentary beverage was substituted for a bottle of wine. I don’t drink. I usually use voucher for coffee

Customer review rating 5.0/5

Judith G. Couples - Confirmed reviews ALL

All the above

Hi Judith, thank you for your wonderful review. It is lovely to hear that you found the hotel comfortable, well located, and welcoming. We are especially pleased that our team made you feel at home and that you enjoyed the accommodation, dining experience, and breakfast during your stay. Your comment that Mercure is at the top of your travel experiences means a great deal to us. Thank you for your continued support as an ALL Classic member, and we look forward to welcoming you back again soon. Regards, Mercure Sydney St Leonards

Customer review rating 5.0/5

Stephen L. K. Business - Confirmed reviews ALL

Very comfortable hotel, inexpensive as quality Sydney hotels go, excellent restaurant. I had one complaint--a dodgy shower--and that was repaired before the end of my stay.

Hi Stephen, thank you for your thoughtful review. It is great to hear that you found the hotel comfortable, enjoyed the restaurant, and felt we offered good value compared with other Sydney hotels. We are also pleased that our team was able to resolve the shower issue promptly during your stay. Thank you as well for your feedback regarding WiFi speed. We are always looking for ways to improve the guest experience and appreciate you sharing this with us. We hope to welcome you back to Mercure Sydney St Leonards on your next visit to Sydney. Regards, Mercure Sydney St Leonards

Customer review rating 4.5/5

Kym W. Families - Confirmed reviews ALL

Love everything about this place!

Hi Kym, thank you for your lovely feedback. It is great to hear that our convenient location, friendly team, and spacious, clean rooms helped make your stay such an enjoyable one. We are especially pleased to know that you loved everything about your experience and plan to stay with us again. Thank you for your support as an ALL Classic member. We look forward to welcoming you and your family back to Mercure Sydney St Leonards in the near future. Regards, Mercure Sydney St Leonards

Customer review rating 3.0/5

Paul B. Couples - Confirmed reviews ALL

Room was very dark in the day and the lighting was not very pleasing for night or day. On more than one occasion housekeeping forgot to vacuum or forgot to change our towels. Rooms aren’t very soundproof. In the positive the rooms were generally clean and tidy. The front desk staff, were pleasant particularly Ishyka who was extremely professional and brought a sophistication to the front desk.

Customer review rating 1.5/5

Donna B. Business - Confirmed reviews ALL

Couldn’t sleep at all during the stay

Customer review rating 4.5/5

Suzanne R. Families - Confirmed reviews ALL

The location was good and staff were very helpful. Having a courtesy car transport my Mum to her appointment at Royal North Shore Hospital was very much appreciated.

Thank you for your lovely feedback! 🌸 We’re pleased to hear that you found our location convenient and our team helpful. We’re especially glad that our courtesy car service made it easier for your mum to attend her appointment at Royal North Shore Hospital. We understand how important convenience and support can be during these times, and we’re happy we could assist. Thank you for choosing Mercure Sydney St Leonards, and we look forward to welcoming you back again soon! 🌷

Customer review rating 5.0/5

Pamela D. Solo - Confirmed reviews ALL

Your staff were extremely helpful to me post day surgery at The Mater hospital

Thank you for your wonderful feedback and outstanding! 🌸 We’re delighted to hear that you found our location convenient and your stay comfortable. It’s especially rewarding to know that our team was able to provide helpful and caring assistance while you were recovering from day surgery at The Mater Hospital. Your kind words mean a great deal to us, and we wish you a smooth and speedy recovery. We look forward to welcoming you back to Mercure Sydney St Leonards! 🌷

Customer review rating 4.5/5

Dwi C. Families - Confirmed reviews ALL

Initially, I was assigned a king bedroom. Before arriving, I had requested a twin bedroom instead. Unfortunately, they overlooked it, and I still ended up in a king bedroom. The hotel staff was helpful in ensuring I got the twin bedroom. Thanks, Johan! Another set of unfortunate events followed. - The water was dead for half a day on the second day of my stay - The twin bedroom did not have a phone, so I had to keep going to reception/front desk whenever I needed anything. The highlight (the good one) was that the staff were all friendly and accommodating. I wish I could name every single one of them in a thank-you note. Thank you, team, for making my stay pleasant!

Thank you for taking the time to share your feedback with us. 🌸 We’re pleased to hear that Johan and the rest of our team were friendly, helpful, and accommodating throughout your stay. We’ll be sure to pass on your appreciation to Johan and the team. However, we sincerely apologise for the oversight with your initial room request, the water interruption, and the inconvenience caused by the lack of a telephone in your twin room. We understand how frustrating these issues must have been, and we appreciate your patience and understanding. Your kind words about our team mean a great deal to us, and we’re glad their care and hospitality helped make your stay pleasant despite these challenges. Thank you for choosing Mercure Sydney St Leonards. We hope to welcome you back for a smoother and more comfortable experience next time! 🌷

Customer review rating 4.0/5

Anne A. Families - Confirmed reviews ALL

All fine except we needed to use the guest laundry regularly to service family members in hospital. The laundry is a filthy, damp, smelly room with dirty old machines. We expected better for a promoted free service for guests.

Thank you for your valuable feedback. 🌸 We’re pleased to hear that you found our staff helpful and professional and enjoyed our café. However, we sincerely apologise that the guest laundry facilities fell short of your expectations, especially as you needed to use them regularly while supporting family members in hospital. We take your comments seriously, and following your feedback, we have cleaned the laundry room and washing machines to improve the cleanliness and comfort of this facility for our guests. We appreciate you bringing this matter to our attention, as your feedback helps us maintain and improve our services. Thank you for choosing to stay with us during what must have been a challenging time. We hope to have the opportunity to provide you with a more comfortable experience in the future. 🌷

Other web-users rate our hotel

  • 334 reviews 9/10 Location
  • 486 reviews 8/10 Room
  • 421 reviews 9/10 Service
  • 9 reviews 8.3/10 WiFi
  • 256 reviews 9.3/10 Food
  • 216 reviews 9/10 Cleanliness
  • 97 reviews 8.1/10 Amenities
  • 68 reviews 9.1/10 Breakfast

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